ARE WE LEADERSHIP CENTERED AIESEC NOW?
WHAT IS THE MAIN VALUE WE PROVIDE FOR OUR CUSTOMERS? WHAT DO WE WANT TO PROVIDE? WHAT IS THE JOURNEY THAT OUR CUSTOMER LIVE WITH US? WHAT RELATIONSHIPS DO WE BUILD WITH OUR CUSTOMERS? WHY DO OUR EXCHANGE PARTNERS WORK WITH US? DO WE ENGAGE THEM IN THE LEADERSHIP DEVELOPMENT FOR EPS?
CLEAR VALUE PROPOSITION Kick-start the life-long leadership development journey of young people, by fostering the following 4 qualities:
I am aware of what is going in the world and enjoy taking an active role in contributing towards making it better place for everyone
I know what i am good at, what’s important to me, and what i am passionate about. I am constantly exploring what i want to achieve in my life
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Believes in their ability to make difference in the world
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Understands and lives personal values
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Interesting in the world issues
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Enjoys taking responsibility for improving the world
Focuses on strengths over weaknesses
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Explores one’s passion
I am able to communicate ideas clearly, engage in meaningful conversation with others, and co-create space of collaboration that empower people to take action
I come up with solutions to challenges. I am flexible and I am always ready to take the necessary risk . Every time i fall i always stand back up
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Communicates effectively in diverse environments
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Adopts and shows resilience in the face of challenges
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Develops and empower s other people
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Transmits positivity to move forward throughout uncertainty
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Engage with others to achieve a bigger purpose
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Takes risk when its needed
CAN YOU SAY THAT EACH OF YOUR EPS AND INTERNS ARE DEVELOPING THESE QUALITIES NOW? If you have some doubts still - follow this ppt further :)
CUSTOMER JOURNEY
WHAT ARE THE RELATIONSHIPS WE BUILD WITH OUR CUSTOMERS?
WHY ARE THE CUSTOMER RELATIONS SO IMPORTANT?
Watch the full video here: https://www.youtube.com/watch?v=-hxX_Q5CnaA
CUSTOMER RELATIONS IN AIESEC
For more information go to: http://www.aies.ec/customer-relationship
OBSESS OVER CUSTOMERS - WHAT IS IT ABOUT? ➤
Is it about making people go to different platform after they chose interesting internship?
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Is that about not responding to people if they applied for your opportunity in opportunity portal, but didn’t fill in the attached google/podio form?
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Is it about specific opportunities being booked for specific countries while being posted in the open platform?
If you answer “no” for at least one of the questions be sure that your matching goes only in EXPA
INVENT - WHERE CAN I DO THIS? ➤
Do you consider value delivery to be the most important part of customer flow?
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Do you have enough people to ensure that?
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Do you run enough activities for that?
If you have basics on place (OPS, IPS, RIS, etc), let your members create extra activities inside VD here are some examples
1. Online activities inside VD Partners for online learning (GCPs: Australia, H-H, Taiwan); Personality tests; Resources for online education during internship preparation; online reflection questionnaires
2. Support buddies ECB team, EP buddies, EP leaders (2nd time in this project, EP LEAD journaling
THINK LONG-TERM - BRING YOUR ENABLERS ON BOARD ➤
Are your partners aware of their responsibility in leadership development?
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Are they ready to work with you for a long time and scale up the partnership frequently?
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Do you want them to do so?
Engage them in i&o journey activities for interns
THINK LONG-TERM - BRING YOUR ENABLERS ON BOARD
THESE ARE THE FIRST STEPS YOU CAN TAKE TO BECOME MORE LEADERSHIP CENTERED AIESEC Good luck :) And share your GCPs in aies.ec