A SIMPLE FORMUL A FOR MASTERING CHANGE
A SIMPLE FORMULA FOR MASTERING
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BY S A N DY I NTR AV E R S ATO
When it comes to change, one challenging thing to overcome is the human desire to remain comfortable, even when something isn't working for us anymore. We stay at jobs that aren't fulfilling, avoid difficult conversations in pursuit of harmony (artificial as it may be), and keep in the safe lane versus taking a calculated risk. As the mortgage industry continues to evolve, so do the technologies to optimize customer experience and automate processes and workflows. In my work with mortgage professionals, the transition to a sophisticated, fully-automated customer experience keeps people up at night. The pace, the amount of unlearning and relearning, and overall busyness create roadblocks to progress.
