SPONSORED EDITORIAL
How Rocket technology will allow Rocket Pro TPO to better serve brokers.
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t is no surprise to anyone who knows the industry that Rocket Mortgage, and its broker channel, Rocket Pro TPO, are tech pioneers. They have a consistent track record of innovating and creating new resources and tools that significantly reduce the amount of time clients and partners spend going through the many intricacies of the mortgage process. Recently, Rocket Pro TPO unveiled a new resource to further simplify a broker’s experience. “Rocket Connect” is a new tool built on Rocket technology which assists brokers in answering questions about loans in process. This consolidated resource allows requests to be fielded through a tech platform, rather than in email or on the phone. Mike Fawaz, Senior Vice President of Sales at Rocket Pro TPO, said the tool was created specifically with brokers’ feedback in mind. “Our partners, account executives and ops teams told us that sorting through emails could be confusing or time consuming, and sometimes it wasn’t clear who to reach out to,” he said. “As a company, we are always obsessed with finding a better way and one of our ISMs, or core philosophies, is ‘Simplicity is Genius.’ With that in mind, we created a way to use technology to simplify the experience for our partners. Rocket Connect introduces them to the right team to get whatever operations action taken care of with great confidence. Truly, a ‘Rocket’ experience.” By leveraging Rocket Connect, brokers can help their clients faster and be assured there is certainty throughout the process. That is because, instead of having to send one off communications with questions regarding something as trivial as homeowners insurance
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| NATIONAL MORTGAGE PROFESSIONAL MAGAZINE
and waiting for a response, the broker simply needs to input their question into the platform and can receive a solution in minutes. That time reduction will be very useful for brokers. When paired with “PathFinder by Rocket,” a proprietary technology tool powered by Google AI, brokers can truly boost their game, which can prove to be crucial during this busy time for the entire mortgage industry. “Our goal is to give partners speed and certainty by providing a platform that addresses their specific needs and questions from application through closing. PathFinder is for the actual qualification of a loan – setting it up, guideline questions and determining if a client’s DTI fits a specific loan type. With Rocket Connect, its core focus is increasing our partners speed when processing loans and easily getting clients to close. They are two separate things but, when combined, create a tech-based platform that gives them incredible results.” Rocket Connect and PathFinder are just two examples of how Rocket Pro TPO continues to heighten its focus on the needs of its broker partners, listen to feedback and adapt to always improve processes. All of these elements combined result in a lender that serves its partners an elite platform which ensures they can assist as many homeowners as possible. “We are a technology company that happens to provide mortgages. Rocket Mortgage and Rocket Pro TPO continue to hire technologists and engineers, constantly expanding the team as we introduce more resources to grow our partners’ businesses. We will continue to innovate and improve our platform to ensure we are serving the broker community at the highest levels seen in the entire industry,” said Fawaz.
