DECEMBER 2023
INCLUSION Seek to understand Encourage diverse viewpoints Support each other to thrive We care for people so they can be their best
We care
for people so they can be their best
CONTENT The Good News
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A day with...
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DE&I D&I
26
#LifeAtAmstar
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Grow with intention
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Operate with excellence
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World of care
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Health & Wellness
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Kudos
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Buenas The Good Noticias News
Dear colleagues, To recognize and celebrate the Hyatt family and our many accomplishments, I’m pleased to share our 2023 year in review, In A Hyatt World. Continue scrolling to see how our purpose was brought to life around the world. Wishing you and your loved ones a peaceful holiday season and here’s to an exciting 2024 ahead! With gratitude,
MARK HOPLAMAZIAN
President & Chief Executive Officer
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The Good News
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The Good News
Acquired Dream Hotel Group and Mr & Mrs Smith, welcoming 900+ new colleagues to the Hyatt family, stregthening our lifestyle footprint and accelerating our asset-light growth
Introduced Hyatt Studios, our firts upper-midscale extended-stay brand - with the first property recently breaking ground in Mobile, Alabama.
Announced plans to bring Hyatt and ALG closer together, aligning teams and resources to enable faster growth, drive united outcomes and offer more benefits to our stakeholders.
We introduced new offerings and more value for our guests and World of Hyatt members by...
Offering access to a unique collection of short-therm private home rentals across the U.S. with
Home & Hideaways by World of Hyatt
Redefining loyalty with World of Hyatt by adding more rewards, milestones, and opportunities to gift benefits to loved ones, starting January 1, 2024.
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and launching...
Hyatt Vacation Club, providing World of Hyatt members the ability to earn and redeem points across 20+ residential-style properties throughout the U.S. and Mexico.
Impression by Secrets, the 10th brand within the inclusive Collection.
The Good News
The Wellbeing Collective, which offers wellbeing experiences at 30+ Hyatt-branded hotels (and counting!) around the globe.
Our accelerated transformation drove growth across our business. As of Q3 2023, this includes...
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The Good News
Hyatt's pipeline of select service brands is the fastest growing segment of Hyatt's portfolio in the U.S.
Added new hotels in new markets
Added new hotels in new markets
SCHOLSS Roxburghe
Ronil
A Destination by Hyatt hotel in the U.K.
Part of JdV by Hyatt brand in India
Added new hotels in new markets
Added new hotels in new markets
Hotel Toranomon Hills
Celebrated the opening of the 30th
Part of The Unbound Collection in Tokio
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Announced proggress to double Hyatt's brand footprint in Canada by 2026.
UrCove hotel in China
The Good News
Our purpose of care was brought to life around the globe
RiseHY celebrated the 5th anniversary with 5.3K RiseHY hires - surpassing halfway mark of hiring 10k Opportunity Youth by 2025.
EAME organized a HYPride Europe Forum with 100+ regional colleagues and Hyatt float at Berlin Pride.
Came together to support wellbeing by celebrating Global Welbeing Week, World Mental Health Day and Global Day of Gratitude.
The launch of the Champions of Care Sustainability Awards took place in ASPAC, to recognize colleagues who take care of our planet.
41 female colleagues in EAME entered managerial positions, increasing female representation at those levels of 34% in the region, further advancing progress aganist our change Starts here commitments.
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The Good News
We celebrated anniversaries, awards and our people
Certified as a Great Place to Work in U.S., Mexico and Dominican Republic.
The Hyatt Regency brand celebrated 50 years of operation in Indonesia and 40 years in India
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The park Hyatt brand celebrated 15 years of operation in China
The Good News Recognized with first-time Michelin Stars
Recognized with first-time Michelin Stars
Nari at Hotel Kabuki A JdV by Hyatt hotel
Valle at Mission Pacific Beach Resort A JdV by Hyatt hotel
Kickstar 2023 Brought together 1.8K+ Commercial Services and hotels colleagues at dedicated Americas and EAME events
Amstar Recognized by TripAdvisor, for delivering world class transfer services to 2M+ guests and 1.2M+ excursions sold across all destinations.
Hyatt's 2023 Global Leadership Summit brought together 1,200+ global leaders, general managers and selected franchise operators at Hyatt Regency Orlando to aling on our strategy, grow their abilities to lead with purpose and celebrate our shared achievements.
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The Good News
Announced Andaz campaing Be Like No One's Watching, encouraging travelers to connect with their innermost curiosities and awaken to new experiences.
Piloted first-ever Ramadan focused World of Hyatt campaign in Middle East and Africa, increasing member registration by 700% in the region through colleague efforts in hotel F&B outlets
Hyatt Regency completed a brand refresh identifying a more authentic and ownable global brand position.
Kicked off a fun campaign with Jalin Hyatt, who is playing his first year in the American football league, offering guests and World of Hyatt members a unique code during the sport's season
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The Good News
Thank you to all those who connected to the
ALG Q4 Global Town Hall! In case you were unable to attend the live event, the recording is available here!
If you have any issues accessing the recording, please make sure you are logged into your ALG account or contact the team at ALGCommunications@applelg.net for support. 12 | The Star Stories
The Good News
Congratulations to our
Values Recognition Recipients! In the ALG Q4 Global Town Hall, we proudly honored ten colleagues who go above and beyond in demonstrating our company values. Please join us in congratulating them!
For demonstrating the value of wellbeing Ian James Gilbert Sales Assistant Unlimited Vacation Club, Costa Rica
For demonstrating the value of integrity Amanda Rahi Manager, Treasury
For demonstrating the value of integrity Luis Velazquez VP, Associate General Counsel
For demonstrating the value of inclusion Alexandria Torres
Operations Manager Amstar, Jamaica
For demonstrating the value of experimentation Fernando Fernandez
HIC Development – Caribbean
For demonstrating the value of respect Alejandro Palos
For demonstrating the value of empathy Rocio Larumbe
For demonstrating the value of experimentation Melissa Carvajal
For demonstrating the value of empathy Shanna-Kay McKenzie
Manager, IT Pojects EMEA
HR Coordinator at Unlimited Vacation Club Ixtapa
Contact Center Supervisor at ALGVacations
Director, B2B Loyalty at HIC
For demonstrating the value of inclusion Nuria Torrero Interim General Manager at Impression Isla Mujeres by Secrets, Mexico
We want to hear from you, answer our survey! The team values your opinion! Please take a few minutes to share your feedback by answering our survey here! The Star Stories | 13
The Good News
Employee Value Proposition Transition As you know, in 2022 we launched Unlimited You, our Employee Value Proposition (EVP). The objective was to design and develop an employer branding strategy as OneALG, interpreting our organization’s culture, environment and uniqueness among colleagues, future candidates, and consumers. Since the acquisition of ALG two years ago, we have made great progress in our coordination efforts with Hyatt. As part of those efforts, we are pleased to share that we will soon migrate to the Hyatt Colleague Value Proposition (EVP).
What is Hyatt's EVP? Care connects us is our employeer value preposition, or the promise we make to prospective and current colleagues in return for their commitment. To communicate this promise, we must amplify this statement and the three pillars that support it: • We care (Care) • We Welcome You (Belonging) • We Open Doors (Discovery) Know more here: Hyatt's EVP overview.pdf
What does this Hyatt EVP migration imply? • At the external audience level (example: job seekers), it will involve the exclusive use of Hyatt EVP content in: • Job postings • Employer elevator pitch during interviews • Social networks, including LinkedIn • At the internal audience level, it will involve using Hyatt's purpose and values for any initiatives previously associated with Unlimited You. 14 | The Star Stories
The Good News
How can I access the available resources? By clicking here.
Who is the Hyatt contact person for EVP matters? • Avery Matthew (avery.matthew@hyatt.com), Project Manager - Global Talent Acquisition – for anything related to creating marketing assets, metrics, and other general questions. • Anisa Badr (anisa.badr@hyatt.com), Sr. Manager HR Communications - for anything communications related (e.g., how to embed EVP language into communications).
When will this migration become effective? Since January 1, 2024. We thank you for your dedication and support of all the initiatives intended to enhance our colleagues’ experience.
Sincerely, Global Engagement Team
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The Good News
TOASTING TO A NEW BEGINNING:
Our new year's celebrations
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The Good News
CANCUN, PLAYA DEL CARMEN AND COZUMEL Relive the best moments in the following video link
Download all the photos from the following link
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The Good News
COSTA RICA
HUATULCO
LOS CABOS
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The Good News
JAMAICA
The Good News
The Good News
PUERTO VALLARTA
DOMINICAN REPUBLIC
The Good News
A day with...
HELLO! I'm Rosalinda Rodriguez, Rossy. Senior Manager of Sales and Business Development for the North American market
I INVITE YOU TO WATCH THE COMPLETE INTERVIEW HERE
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DE&I D&I
International Day
of Persons with Disabilities International Day of Persons with Disabilities, observed annually on December 3rd, is a day designated by the United Nations to promote the rights and wellbeing of people with disabilities worldwide. This day serves as a significant platform to raise awareness, advocate for the rights of people with disabilities, and celebrate their achievements while working towards an inclusive society!
But why is it important to recognize International Day of Persons with Disabilities? Advocacy and Awareness
It sheds light on the challenges faced by people with disabilities, fostering understanding and empathy. Raising awareness is pivotal in combating stereotypes, discrimination, and misconceptions surrounding disabilities.
Rights and Equality
It emphasizes the importance of upholding the rights of people with disabilities, ensuring their equal participation in society, including education, employment, and social activities. Recognizing this day, advocates for inclusive policies and practices to promote equality.
Celebrating Achievements
It's a day to acknowledge the accomplishments and contributions of people with disabilities in various fields, emphasizing their capabilities and talents, and the importance of providing equal opportunities for them to thrive.
Global Collaboration
It encourages global collaboration among governments, organizations, and communities to create a more inclusive world by sharing best practices, initiatives, and strategies to support people with disabilities. 26 | The Star Stories
D&I DE&I
Policy Development and Implementation
The day serves as a catalyst for policymakers to reassess existing laws, policies, and programs, aiming to make them more inclusive and effective in supporting people with disabilities. Recognizing International Day of Persons with Disabilities is an opportunity for ALG and the Capabilities Circle to reaffirm our commitment to inclusion and bring our purpose to life!
We care for people so they can be their best
ABOUT DISABILITIES Disabilities can manifest in various forms and impact individuals in different ways. Here's an overview of some common types of disabilities!
Physical Disabilities Mobility Impairments
Hearing Impairments
Visual Impairments
Neurological Disorders
Difficulty or inability to move freely. Examples: Spinal cord injury, cerebral palsy, limb loss.
Impaired vision can range from poor vision to blindness. Examples: Blindness, low vision.
Impairment or loss of hearing. Examples: Deafness, hard of hearing.
Disorders affecting the nervous system. Examples: Multiple sclerosis, Tourette, epilepsy or Parkinson.
Cognitive and Developmental Disabilities Intellectual Disabilities Limitations in intellectual functioning and adaptive behavior. Examples: Down syndrome or Intellectual disorder.
Autism Spectrum
Impacting social interaction, behavior and communication. Examples: Autism, Asperger's syndrome
Attention-Deficit/ Hyperactivity Disorder (ADHD)
Persistent patterns of inattention, hyperactivity, and impulsivity.
Learning Disabilities
Difficulties in acquiring and using academic skills. Examples: Dyslexia, dyscalculia
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DE&I D&I
Mental Health Disabilities Mood Disorders
Psychotic Disorders
Anxiety Disorders
Personality disorder
Disorders affecting mood regulation. Examples: Depression, bipolar disorder.
Excessive worry or fear. Examples: Generalized anxiety disorder, social anxiety disorder.
Sensory Disabilities Speech and Language
Loss of touch with reality. Examples: Schizophrenia.
Abnormally rigid or maladaptive. Examples: Borderline, paranoid, obsessive compulsive.
Invisible Disabilities Chronic Illnesses
Difficulty with speech sounds, fluency, or language. Examples: Stuttering.
Long-term conditions that may not be apparent. Examples: Diabetes, lupus, fibromyalgia.
Tactile Sensory Processing Disorders
Autoimmune Disorders
Over responsiveness to touch, affecting sensory. Examples: Sensory processing disorder.
Conditions where the immune system attacks the body's own tissues. Examples: Rheumatoid arthritis, multiplesclerosis.
Understanding the diverse nature of disabilities is crucial for fostering inclusivity and creating environments that accommodate the needs of all individuals. It's important to recognize that each person's experience with a disability is unique,
and promoting a supportive and accessible society benefits everyone!
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D&I DE&I
OPPORTUNITIES TO LEARN MORE! Engaging with disability in movies, books, and resources is a meaningful way to foster understanding, empathy, and inclusivity. It allows individuals to explore diverse perspectives and challenges commonly held stereotypes. Here are some resources to promote understanding, challenge stereotypes, and contribute to a more inclusive society!
Movies that feature characters with disabilities played by actors with disabilities provide authentic perspectives. Film can be a mirror in documenting every area of advocacy!
The Peanut Butter Falcon (2019)
Crip Camp: A Disability Revolution (2020)
Zak, a boy with Down syndrome who has no family and lives in a senior facility escapes to pursue his dream of becoming a wrestler.
Youth from an upstate New York summer camp called Camp Jened go on to lead the historic 504 Sitin demonstration as adults.
The Drummer and The Keeper (2017)
No Ordinary Hero: The SuperDeafy Movie
A bipolar drummer and a teenager with Asperger’s make music together in a film that is airy, funny and at home to optimism.
The film tells the story of a deaf actor who portrays a superhero on a children's television show and wants to help a young deaf boy who gets bullied at school.
Support TV shows that incorporate inclusive storylines and challenge stereotypes. Positive representation contributes to breaking down societal misconceptions and fostering a more inclusive media landscape! Special (2019 – 2021)
A young gay man with cerebral palsy branches out in hope of finally going after the life he wants.
Speachless (2016 – 2019)
A mum determined to make a fresh start in a new community with her family including son J.J, who lives with cerebral palsy.
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D&I DE&I Choose books written by authors with disabilities. This allows for an authentic portrayal of the disability experience and promotes diverse voices in literature! The Oracle Code
Graphic novel that reimagines the origin story of DC Comic’s Barbara “Oracle” Gordon as a paraplegic young hacker reluctantly drawn into solving a mystery at her rehab facility.
Golem Girl
In a memoir, Riva Lehrer explores growing up with spina bifida in the '60s and ’70s with wellmeaning parents whose attempts to “fix” her backfired until she found her own sense of empowerment.
Disability Visibility: FirstPerson Stories from the Twenty-First Century
A nonfiction anthology of essays edited by the disability activist Alice Wong, gives a glimpse into the rich complexity of the disabled experience.
If You Really Love Me, Throw Me Off the Mountain
In a memoir, Erin Clark describes her journey from growing up a young, disabled girl in Northern Ontario to becoming an artist, writer and paraglider living in Spain.
SICK Magazine is written and edited by disabled people for disabled people based in Maine & London. The magazine says on its website that it looks to “increase representation of sick and disabled people in publishing and the arts, and to challenge the harmful stereotypes and misconceptions surrounding disability.” Learn more in their Instagram, Facebook or in the SICK Magazine website.
Seek out educational websites that focus on disability studies. These resources can provide a more academic perspective on the historical, cultural, and social aspects of disability! National Center on Disability and Journalism
Focuses on promoting accurate and fair reporting on disability issues. It provides resources for journalists, educators, and the general public to improve media coverage of disability topics.
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D&I DE&I Disability Scoop
Disability Scoop is a comprehensive news source covering developmental disabilities. It includes articles, resources, and information on various topics related to disabilities.
Autism Speaks
Autism Speaks provides a wealth of information about autism spectrum disorders, including resources for families, educational materials, and research updates.
SUPPORTING DISABILITY WITHIN ALG We have some amazing and inspiring stories about how we support disability inclusion at ALG! Learn how our teams are living our value of inclusion and making efforts to ensure everyone is cared for, welcome and supported! A path of continuous growth in Secrets® Maroma Beach Riviera Cancun!
Learn from Hermenegildo Vázquez Álvarez's story and career path in the past ten years beeing part of Secrets® Maroma Beach Riviera Cancun. Showing us that – it is the desire to do things that will help you continue growing!
Amstar and the accessible kayaks at Dreams® Las Mareas Costa Rica!
Amstar™, in collaboration with Dreams® Las Mareas is creating accessible environments to ensure that every guest at the hotel can enjoy the same experiences. The team joined forces to develop a new type of kayak featuring an adapted chair for people with limited mobility that require the use of a wheelchair and installed a ramp for easy access onto the beach. The team collaborated with a local paralympic surfer, Edwin Calixto Víctor Ocampo, to help bring this product to life and remains focused on increasing accessible touchpoints across the hotel in the future.
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D&I DE&I Workplace Inclusion Commitment in Dreams® Los Cabos Suites Golf Resort & Spa
The Municipal Institute for the Development of People with Disabilities gave a talk about the importance of our colleagues with disabilities. They also provided information for access to therapies and workshops that the Institute has.
A Trip To Tranquility Initiative at Dreams® Playa Mujeres Golf & Spa Resort
ALG Vacations® is sponsoring a focus group for six couples who have special needs children on a 3-night all-inclusive trip to Cancun at Dreams Playa Mujeres from January 25th to 28th. This trip will serve as both leisure vacation and focus group to gather critical feedback on charter flight, Amstar and Inclusive Collection experiences. The team is looking forward to supporting these parents with a relaxing vacation and obtaining critical data to help improve our offerings for adults and children with disabilities. Thank you to the team involved in this great initiative!
JOIN OUR CAPABILITIES CIRCLE AND SUPPORT OUR INCLUSION EFFORTS! Sign up by scanning the QR code and filling out the form. All colleagues are welcome to join and participate! If you have any additional questions or feedback, please email us at diversityandinclusion@applelg.net We thank you for supporting our efforts to foster a culture of diversity and inclusion. Let's create a workplace where all colleagues feel they can be themselves – supported, respected, and valued for who they are and their unique contributions!
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#LifeAtAmstar
THIS IS HOW WE CELEBRATE CHRISTMAS
AT AMSTAR!
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#LifeAtAmstar
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Grow with intention
Intro to Excel Data Tools and Data Management Objective:
Learn the fundamentals of Excel’s Data Tools to manage, manipulate, and organize all your spreadsheet data efficiently.
Language: English
Duration: 63 minutes
Competency:
Operating with Excellence
Click here:
Ideas are born from
a passion for improvement 36 | The Star Stories
Grow with intention
FIRE EXTINGUISHER HANDLING AND FIRST AID: The Power of Being Prepared The safety and wellbeing of our colleagues are a priority; therefore, on Wednesday, December 20th, the Amstar team in Cozumel received training focused on basic knowledge to respond to first aid situations, such as choking, workplace accidents, and potential hazards in the workplace, as well as the fundamentals of fire extinguisher handling. The training had an audience of 16 colleagues and lasted two hours, led by an External Advisor in Civil Protection, Corporate Aura.
We care for people so they can be their best!
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We make things
happen
We’re passionate about providing the best service and our results reflect our daily effort!
GROUPS ATTENDED
74, VIPS & Sites 43
PASSENGERS
EXCURSIONS
148,982
81,270
Thanks to your effort and hard work, In 2023 1,850,910 passengers chose us, And we sold 1,113,731 tours
World of care
COSTA RICA IN ACTION: CHARITY EVENTS THAT TRANSFORM LIVES
In a world often filled with challenges, our team in Costa Rica consistently stands out as a beacon of hope and compassion. Throughout the month of December, they carried out seven activities that left a lasting impact on over 400 children from various communities.
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World of care
They collaborated to deliver food, gifts, and joy with the following associations: • Alimentando Corazones • Asociacion del Desarrollo Integral El Jobo • Fiesta Navideña Palmira • Fundacion Rosalbita • Comunidad El Jobo • Regalos PANI • Teleton
WE EXPRESS OUR GRATITUDE
TO THE COLLEAGUES FOR CREATING A POSITIVE IMPACT IN THE COMMUNITY! 40 | The Star Stories
Health & Wellness
Five Tips
FOR ACHIEVING NEW YEAR'S RESOLUTIONS
1
Write down goals First, it is advised to create a list that includes all the objectives and goals for the year 2024, such as saving money, moving to a new house, redecorating the kitchen, buying a new car, engaging in more physical activities, or learning a new skill. The discipline of writing is the first step for goals to be fulfilled. Many psychologists agree on the validity of this rule, as writing down actions, goals, and plans creates a greater commitment to reaching the objective. Writing down resolutions is powerful. 41 | The Star Stories
2
Define realistic goals To achieve goals, it is necessary to set objectives for each purpose with achievable activities. Psychologists always recommend this: resolutions must be attainable. They should be objectives whose achievement is measurable and verifiable. The concept of the SMART goal model is very helpful to make goals clear. S: Specific. The more detailed the goal, the better. This is the starting point, so details should be taken care of. It's important to answer the questions: what, when, how, where, with what, and who. The more information is provided, the easier it will be to define the path to the goal. M: Measurable. For an objective to be real, there must be a way to measure that it has indeed been achieved. This requires including some numbers in its definition, such as percentages, exact quantities, deadlines, or a specific time frame. A: Achievable. To make a goal achievable, a prior analysis of what the person has done and achieved so far is needed. This will help determine if the desired leap is possible or if it's better to take it step by step. R: Realistic. For an objective to be realistic, the person must be aware of the resources available to achieve it. T: Time-bound. Scheduling and setting a time for the objective will help discover if what is being done is optimal to reach the goal on time.
3 Set dates After writing down goals turned into objectives, it is recommended to set a series of dates. Each objective must be defined in time, as it will help mark the different stages that will allow reaching the proposed goal.
4 Have a plan to make it happen
An action plan is a roadmap that can help you achieve your goals and objectives. Just as there are many ways to reach a destination if you are traveling, a program can take many paths to achieve goals, meet objectives, and achieve results.
5 Record
Health & Wellness
progress
Resolutions that are kept secret can be difficult to fulfill when obstacles arise. Having a friend or group of colleagues with the same goals can encourage achieving them and focusing on the different objectives set.
Kudos
Kud s
FROM: NORMA HERNANDEZ TO: ANDRES DEL ROSARIO Andres received a certification from the Spain Business School for successfully completing the Digital Marketing diploma, and I want to acknowledge his consistent effort in acquiring knowledge that he applies in his daily work.
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Dear Amstar Family, Today, we say goodbye with nostalgia but also with gratitude to our Amstar Star Stories magazine, closing a chapter filled with stories that have captured the essence of who we are: a family united by care and passion for what we do. Each section was meticulously crafted to highlight what we do, how we do it, and, most importantly, why, for over 30 years, we have solidified ourselves as destination experts. We have shared our experiences, learnings, and triumphs, celebrating the spirit of collaboration that defines us. Over the years, Amstar Star Stories has been more than a magazine; it has been our connection, the place where we inform and celebrate each success together. It has united us, connecting our destinies in one place, reinforcing the sense of community that distinguishes us. Although we bid farewell to this last edition, let's remember that the stories we have shared will stay in our memories and continue to be a source of inspiration in the days to come. Let's keep writing new chapters together, exploring destinations, and building upon the legacy we have forged as the Amstar family. Thank you for being part of this incredible journey. See you in the new horizons that await us.
With love, The Amstar Team
GRAND LAUNCH THE STAR STORIES NEWSLETTER Today, we aim to have a closer and more direct communication with all of you, always striving for continuous improvement. Therefore, we will be strengthening our information delivery The Star Newsletter. through our revamped "The Star Stories Stories Newsletter."
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What will it include? We will share good news. Transmit inspiring interviews. Contribute topics on Diversity, Equity, and Inclusion. Showcase the best moments of the month at Amstar. Continue growing intentionally through My Learning. Explore internal job vacancies. Experience how we operate with excellence. Travel to a world of care. Enhance our health and wellbeing Recognize our stars.
When will you receive it? Within the first 5 days of each month.
Where will you receive it? Through email and/or WhatsApp.
Expect new ways to connect ideas, strengthen teams, and collaborate to continue reaching our best version! 44 | The Star Stories
We want to hear you, share your information with us via email to: aconstante@amstardmc.com WhatsApp: 9982422843 DECEMBER 2023