The Star Stories EN - Noviembre 2022

INTEGRITY

We care for people so they can be their best

Q4 GLOBAL TOWN HALL

That is why we held our Q4 Global Town Hall on Wednesday, November 16 — an important moment for all colleagues to learn about the activities carried out, the achievements we have made as a team, and an

The presenters at the Town Hall were as follows:

Thanks everyone who joined us for our Q4 All-Colleague Town Hall!

WORDS OF

MARK HOPLAMAZIAN

Dear Colleagues,

On the heels of celebrating Hyatt and ALG’s one-year anniversary as one company, we are continuing our evolution of coming together by aligning our teams more closely to advance care for our guests, World of Hyatt and UVC members, customers, and owners – and importantly, broaden growth opportunities for our colleagues.

In this next step of our journey, we will align Hyatt and ALG business functions through additional reporting lines, while maintaining the integrity of a dedicated ALG leadership team. Beginning December 1, 2022, the following changes will go into effect to further support our evolution for expanded success:

ALG Executive Committee members will continue to report to me in my role as CEO of both ALG and Hyatt, with additional reporting lines to Hyatt Executive Committee members.

A new ALG Distribution team will be formed, consisting of ALGV, Amstar and Trisept, led by Ray Snisky, who will continue to report to me with a reporting line to Chuck Floyd, Hyatt’s Global President of Operations.

ALG’s enterprise-wide Communications roles will align more closely with Hyatt’s Global Communications team.

Hyatt Ziva and Hyatt Zilara brand management will be brought into the leadership scope of ALG’s Inclusive Collection Brand Management team to ensure alignment across our entire All-Inclusive portfolio.

I invite you all to watch my video Moment with Mark to learn more

NEW YEAR'S INSPIRATION! COFFEE TALK

You are invited to join us on Monday, December 19 at 10:00 a.m. Central Time for an inspiring coffee talk to nurture the imagination, spark your passion and prepare for a new year of possibilities. Women of ALG, unite!

Participate in this coffee talk by sharing inspirational stories and listening to other Women of ALG in a casual setting!

Send us a photo that represents you or your inspirational story to December 1; and feel free to share a brief story about something that has inspired, challenged or changed you to be your best in this coffee talk session.

At the end of our session, we will be raffling off some prizes for our lucky participants!

Click here to add to your calendar

Click here to join the live session

INTEGRATION ACTIVITY

On November 8, our teams participated in an integration activity to promote our organizational culture, collaboration, and motivation. Colleagues from Amstar, Amstar Cozumel, colleagues from our sister company UVC airport, and corporate participated in this activity.

Irving Aguilar, Destination Manager of Cozumel, led the tour at Xavage Cancun to provide this space for the teams and continue integrating them as a family.

PLANS ACTION

During November, different Plan sessions took place in all Amstar regions. Each team reviewed the results of the Global Commitment 2022 survey results to create actions that allow us to improve our processes and continue building a great workplace.

Colleagues from all regions of Amstar participated in these sessions, thus involving all of our colleagues in improvement activities.

It is a great moment to analyze and evaluate what we are doing and what we can improve. We will share with you some pictures of the sessions.

It is a great moment to analyze and evaluate what we are doing and what we can improve

AT CANCUN UNO BUILDING EYE HEALTH DAY

Maintaining good eye health is essential in all aspects and activities of our lives. Eyes are the basis of the sense of sight and one of the most complex and delicate organs of our body. That is why in November we had a visual health day at Cancun Uno Building in order to bring this service to our colleagues with special discounts and prices which can be paid by payroll deduction. This event was performed on the third floor of our building and was coordinated by Human Resources. Our colleagues had a chance to undergo an eye examination and view a wide variety of SVE (Servicio Visual Empresarial) was the vendor that provided our colleagues with this service.

DEVELOPMENT INTEGRAL LEADERSHIP

Amstar we want all of our colleagues to be able to reach their best version. That is why our operations supervisors participated in the training: Leadership development given by CAHA Consultores, which aims to provide the necessary tools for the development of skills so that participants can contribute to the construction and maintenance of productive teams projected for high performance.

This training consists of 5 modules divided into the following topics:

Understanding my position

The art of feedback

Decisions for productivity

Effective delegation

Empowerment and referent leader

Congratulations to our colleagues for their effort and commitment:

Sergio Ismael Durán Puc

Isaí Daniel López Maqueo

Yamin Jazeel Aragón Escamilla

Alberto Valerio Barradas

José Ángel May Bojórquez

Rodríguez Morteo Sarahí

Elisa Durán Zapata

Dora Leticia Pool Chan

Laura Michelle Pérez Reyes

Erick Morales García

Rodrigo Alfonso Ramos Campos Carlos Fernando García Pérez

Ysmael Randú Riera Domínguez

BY

PRITCHARD MENTAL WELLBEING WORKSHOP

DAVID

Wait for the coming editions with our coach David Pritchard.

On November 10, a special session led by David Pritchard was held to promote mental wellness with the participation of Luis F. Ramirez, a special guest and wellness expert, who gave us tips and some exercises for relaxation and concentration.

INFLUENCER PROGRAM 2022 ALG & AMSTAR

At Amstar we all came together to celebrate in November the Unlimited Wellbeing pillar with our new initiative "ALG & Amstar Influencer Program" that generates a positive impact among our teams, seeking to recognize those fellow influencers who, through their positive impact " They make things happen”, being an example for other colleagues.

That is why our 1st Generation of influencers was recently launched, where through different

challenges they had the opportunity to be awarded recognition stars (bronze, silver, gold and crystal star).

The first challenge for our influencers was to invite our colleagues to participate in the Living “Mi wellbeing” activity, alluding to the Wellbeing pillar, which consisted of sending a photo where they were experiencing wellbeing.

Different Unlimited You challenges will be launched each month to continue promoting our pillars and continue to show that we are in a great place to work.

Sheyla Espinoza

Jesús Sámano

Orlando Mendoza Inside Sale Executive-Chase Desk

Sandra Flores Inside Sales Executive

Isaías Rios

Inside Sales Executive

Luis Netzahualcoyotl Inside Sales Executive

Work hard, play hard!

Inside Sales is a well-integrated team across countries, cultures, and colleagues. Everyone is willing to go the extra mile to reach personal goals and achieve the common objectives of the team.

Patricia Flores

Said Campuzano

Joseph Guerrero

Inside Sales Executive

José Aristy Inside Sales Executive

Roberto Paullin

Inside Sales Executive

Yokeisy Vilorio

Inside Sales Executive

Sashoi Beswick

Inside Sales Executive

Patrice Samuels

Inside Sales Executive

INTERVIEW WITH THE AREA LEADER:

ALEXANDER JOHN

What has been your trajectory within the company?

I started working at Amstar after the Brazil World Cup in August 2014 as eBuisness Manager. My role and responsibilities within the organization constantly evolved along with the growth of the company. First the website, then strategic account growth with UVC and AMR Collection among other responsibilities. A big milestone for the entire team and myself was the merger of Apple Leisure Group with the Mark Travel Corporation and later the acquisition through Hyatt. Today, I am proud to be leading the Inside Sales Team in this ever-changing environment as a Senior Manager for Direct Sales. Covid showed us that nothing is set in stone, but as a team can overcome any situation if we act agile, communicate with clarity, and apply accountability.

What does Amstar mean to you?

Amstar is an established company in constant transformation innovating and improving the guest experience while in the destination. The ongoing evolution of the company gives every team member the opportunity to grow and develop themselves by taking on new challenges. Working at Amstar never gets boring. My role evolved constantly over the 8 years with Amstar which allowed me to acquire new skills and grow both personally and professionally.

What is the main strength of the department?

The mutual support among our team members and the ongoing knowledge exchange with other areas of the company is a key strength of the Inside Sales department. Exceeding the expectations of our guests and making Travel Advisors look good, are the two main reasons for us growing our / repeating B2B business.

Our main strength:

Exceeding the expectations of our guests

What are the main challenges facing the department today?

Since Covid, we have worked a lot in eliminating inefficiencies in processes and improving the service levels for our customers. The call migration to inContact has been a great enhancement in technology for us. To further increase efficiencies, we need to take the next step. Integration of email, text messages, CRM, and ResRap all into one Omnichannel Solution is the logical consequence. As I mentioned before, working at Amstar never gets boring.

What departmental information would be helpful for all colleagues within the company to know that would help the department provide better service, meet its goals, or make a greater impact?

The team is what makes everything go! Because of everyone’s dedication and commitment to constantly improve, sales have doubled in comparison to 2019. Our re-vamped Leisure Group program has been a huge success so far. We have managed to capture a lot of new group business that previously went elsewhere. The attitude of our Inside Sales Team and the quality of our services provided in the destination is what makes the difference for our Travel Advisor.

TRAINING IN THE DOMINICAN REPUBLIC

To fulfill our purpose, "we care for people so they can be their best," and give the necessary tools to our leaders for their development, we conducted training on Effective Supervision and Effective Delegation in the Dominican Republic. This training was for all our teams of Supervisors and Team Leaders.

Congratulations on your participation and commitment to development!

TRAINING IN LOS CABOS

As every year, last Wednesday, November 23, the team of customer service representatives at hotels in Los Cabos had a personal goal-setting training for the start of 2023.

The content of the training was based on raising awareness of the operation of the Reticular Activation System (S.A.R.) and the use of self-conditioning, emotional anchors, and goal-based methodology with S.M.A.R.T. format. (Which says that the goal statement must be: Simple, Measurable, Achievable, Relevant and with a determined Time) and that allows a better understanding of the use of the aforementioned tools, so that each member of the team measures their progress and achieves what has been achieved. proposed for 2023.

It is worth mentioning that the destination management in Los Cabos has been practicing this exercise since 2016 with very good results for the customer service teams (at the beginning and until 2020 with the Riviera Maya team and -later- and also since 2020, in the most important destination in the Mexican Pacific). In addition to self-evaluation and self-commitment, it is about visualizing the progress that each team member achieves based on their own definition of success.

The methodology is based on a concept of Zig Ziglar who states: "If you help people to achieve their objectives, they -surely- will help you to achieve yours sufficiently, this is true in your corporate life, your professional life and your Personal life."

Congratulations Los Cabos team, we hope you close this 2022 wonderfully and that everyone achieves what they have planned for 2023.

WHAT MOTIVATES YOU?

Motivation is derived from the word motive, which comes from the Latin motus/motum meaning movement or motor. "A motive is that which determines or conditions a person to act in a certain direction and sense” (Carrillo Lopez 2001).

Motivation is linked to many processes and aspects of a person, both simple and complex: Emotions, needs, aspirations, senses, thoughts, society, ethics, culture, health, crisis, among others. This raises the following questions: Which needs do you want to satisfy? What drives you to get out of bed every day? What are your thoughts? What does society tell you?

We are influenced beings; therefore, knowing ourselves enables us to manage everything we want to achieve.

Human beings are different, we have different lifestyles, moods, perceptions and, likewise, we have different motivations.

We emotionally care

It is thus important to highlight that there are intrinsic and extrinsic motivations.

Intrinsic motivation is motivation that comes from oneself. It motivates you to do the things you really like to do, e.g., helping someone carry their shopping bags upstairs, not because of what they might think, but because it makes you feel good about yourself.

Can we always be motivated?

On the other hand, extrinsic motivation is that which comes from outside, external to the person and is based on negative or positive rewards, but which are beyond the control of the individual who performs this type of action, e.g., working exclusively for money.

We are emotional beings with different personalities, moods and history; therefore, in the course of life, there are situations that often limit us and prevent us from feeling motivated.

Because of this, we will not always be with the same disposition or attitude to perform a task.

For this reason, we must have clear tasks, concrete objectives, plans, etc.

How far do you want to go?

Knowing the answer to this question helps you in times of discouragement and when taking control of your life and making decisions. It helps us to focus and maintain a clear vision.

People around us influence our state of mind, our mood and, of course, our health.

That is why it is so important to seek relationships with people who bring out the best in you.

Being around them, you will be able to improve and grow, and they will bring greater value to your life.

We need to be accompanied by people who push us out of our comfort zone, who drive us to achieve our dreams and who help us build the lives we want to live.

BOOKS TO LEARN ABOUT 4

PERSONAL FINANCE

As we all know, keeping healthy personal finances is not easy; many circumstances prevent us from properly managing ourselves. In this magazine edition, we want to share some of the most iconic books to help you improve your finances.

1. Pequeño cerdo capitalista by Sofía Macías

One of today's best-selling books. From the subtitle, "Personal Finance for Hippies, Yuppies, and Bohemians," this book to learn about personal finance promises to make digestible topics about money that many of us find difficult because we do not have the basis to understand them. Supported by exercises and graphs, the tips in this book are easy to learn and easy to apply to your finances.

2. Lo que debes saber del dinero y nunca te enseñaron by Danilo Raymond

Through true stories about borrowing, saving, spending, and investing, Danilo Raymond offers solutions to common money-related problems. With easy-to-understand language, this personal finance learning book invites you to explore your relationship with money and develop a financial mindset that empowers you to make better decisions for your portfolio.

3. Rich Dad Poor Dad by Robert Kiyosaki

This bestseller is a personal finance classic, and you've probably heard of it before. Written by a multimillionaire entrepreneur and investor, this book to learn about personal finance seeks to destroy some of the myths of the financial world and shares anecdotes to achieve the financial freedom we all want. The author contrasts the way of thinking of a rich father with a poor father to present the philosophy behind the relationship of both with money. In addition, it has a more didactic version adapted for young people just starting their financial lives.

4. The Richest Man in Babylon by George S. Clason

The book of simple lessons on financial wisdom. With this book, its author George S. Clason makes us travel through time and space, taking us to the heart of Babylon.

Each of the little parables presented in this book teaches practical tips and tools to improve financial skills. And also learn how to secure a comfortable and lasting income. Because according to Clason, you will only begin to build wealth when you realize that some of the money you earn belongs to you.

We hope our recommendations are to your liking and you can venture into the world of healthy finances.

Environmental education program

CONSERVATION DAY NOVEMBER 27TH

In Mexico we commemorate National Conservation Day on November 27, the same day that the first National Park was decreed. One of the important actions in the world for conservation is establishing protected natural areas that are: a large geographical space defined, regulated and managed that has not suffered significant alterations by human activities or where preservation or restoration is required through legal programs of ecological ordering, all this to achieve long-term conservation of biodiversity and its associated cultural values.

Data from the International Union for Conservation of Nature, 14.7 percent of all land on the planet and 10% percent of territorial waters are under protection. Which translates as 202,467 protected areas that cover about 20 million km2 around the world.

The highest rates of land protection are found in the countries of Latin America and the Caribbean, with a total of 5 million km2, of which 2.47 million km2 correspond to Brazil, which has the most extensive network of protected areas. of the world.

By contrast, the lowest rates are part of the Middle East with some 119,000 km2, which is equivalent to just under 3 percent.

THE POWER OF WALKING BY DAVID PRITCHARD

Adding walking to your routine improves your physical and mental health, experts say. Regular walking supports a healthy immune system, boosts your metabolism, and strengthens your joints, muscles and bones. It also helps relieve stress.

Daily walking increases metabolism by burning extra calories and preventing muscle loss, which is particularly important as we age. You may even notice your pants start to loosen around your midsection, even if the number on the scale isn’t moving much. That’s because regular walking can help reduce abdominal fat and, as a result, improve your body’s response to insulin.

Experts recommend walking at least 30 minutes daily for the greatest benefits. Here are a couple of ways to get the most out of it:

Mix in intervals. Intervals, defined as short spurts with a quicker pace or going up hills, are key in getting the most out of walking. Increasing your speed for small segments of time during a 30-minute walk allows you to burn more calories than if you strolled at a moderate pace the whole time. It also benefits your cardiorespiratory system.

Try warming up with an easy walk for three minutes. Then spend 25 minutes alternating between one minute The Star

of walking at a moderate pace and one minute of brisk walking. Cool down with an easy walk for two minutes.

Explore nature. Taking walks outdoors has several benefits, too. Exposure to the sun’s natural vitamin D helps protect the brain’s neurons and reduces inflammation. Breathing natural air, rather than recycled air indoors, improves brain function. And the stimulation caused by the activity and nature produce endorphins that regulate your mood.

Power walking 101: Here’s how you do it

Good power walking technique is essential if you want to maximize benefits and prevent injuries. Here are some good guidelines to follow:

Watch your posture

Keep your eyes forward, shoulders back, and head upright. Pull your belly button in toward your spine to engage your core muscles. If you find yourself slumping forward, take a moment to correct your body position.

If you notice you’re holding tension in your shoulders and neck, relax and release them. Good posture will help you maintain speed and will help protect you from injury.

Swing your arms gently

With your arms bent at about a 90-degree angle, move your arms up and back so the opposite arm and leg are advancing at the same time. If your right foot is stepping forward, your left arm should be reaching forward, too.

Adding the arm motion will help you walk faster. You don’t need wild swings or chicken wings to get that benefit. Exaggerated movements could slow you down and increase the chance of hurting yourself.

Focus on controlling your range of motion. Your hand shouldn’t rise higher than your collarbone and shouldn’t cross the center of your body.

Power walking is an exercise technique that emphasizes speed and arm motion as a means of increasing health benefits.

Done correctly, regular power walking is good for your cardiovascular health, joint health, and emotional

MISTAKES THAT CAN LEAD YOU TO 5

In this magazine edition, we want to tell you about Burnout Syndrome and the mistakes that can lead you to suffer. Before getting into the subject, we want you to know what this syndrome is, which is so common nowadays.

Burnout is a mental state with long-term unresolved stress, which can negatively affect work and life. It is a syndrome that people who suffer from it cannot realize. As it has prevalent symptoms, identifying Burnout syndrome is complicated, hindering its identification and subsequent solution.

In general, it is usually a discrepancy between the expectations and ideals of the employee and the actual requirements of their position. People feel emotional stress and increasing job-related disillusionment. This stage is burnout itself, where symptoms become critical. Continuing is often not possible in this state, as it becomes increasingly difficult to cope, presenting some of these symptoms:

Pessimism Feeling of emptiness Isolation

Tiredness Doubts

Not knowing how to say no. Not only do you have to set limits for yourself, but also others. Learn to

5.

Not listening to your body and neglecting fatigue, memory loss, sleep problems, and lack of motivation. If you ignore these signals and over-tighten the rope, the consequences for your health will be significant.

Neglecting aspects such as nutrition, hydration, the quality of your sleep, or not taking regular breaks.

Stopping doing things due to mental and physical exhaustion. Sometimes, being in a situation of profound fatigue makes us think of stopping doing something that, precisely, is very beneficial. Have a social life, play sports, practice your favorite activity, and meet for a drink. In short, do not let yourself be swept away by fatigue.

Failure to properly manage emotions caused by bad relationships with colleagues or a superior. Learn to express what you feel and what you think appropriately, and do not continue to keep these types of emotions inside because they will only lead you to a situation of anger, resentment, enervation, and frustration.

Now

That is why we want to invite you to know the five mistakes that can lead you to Burnout:

that you can identify the mistakes that can trigger Burnout Syndrome, we want to share with you some tips that will help you prevent it:

Plan activities with friends

Whether it's dinner, going out to the movies, or a trip. Spending time with other people outside your daily work life will help you to have a good time and disconnect.

Modulate your diet

Imbalance in our eating habits can worsen burnout: overeating, not eating enough, etc. Set a schedule for your meals to lead a healthier life.

your breaks

Exercise Plan

It is necessary to save at least 30 minutes a day to do an activity that relaxes you: reading, practicing yoga, taking a walk, or listening to music. Doing so will positively benefit the mind and, consequently, productivity.

This is one of the best ways to combat burnout. In addition to all the obvious physical benefits, you can also enjoy the many advantages of doing sports for your mood and mental state.

KUDOS

Jorge Alemán to Genoveva

I want to send a KUDO to Genoveva for excellently documenting several company processes and the operations manual she has been working on.