Sustainability report rai 2016(4)

Sustainability report 2016

Reducing CO2 emissions by switching from gas to city heating Frontrunner in waste management with zero waste and 100% recycling 'Heartwarming Amsterdam' catering concept selects local suppliers and products Second generation of RAI students in work-based learning programme Ten years of CSR working with CSR policy and approach

Cover: ISSA / Interclean, RAI Amsterdam, 2016

Table of contents . . . . . . . . . . .

1. Foreword by the board

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The importance of CSR

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About RAI Amsterdam

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Key data

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Mission, strategy and brand values

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CSR policy

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.23.

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Stakeholder dialogue and reporting

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.26.

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Foreword

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2. The RAI and CSR

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3. Improving wellbeing

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.29.

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Wellbeing of city and region

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.30.

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Relations with our neighbours

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Wellbeing of permanent and temporary employees

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.39.

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Our charity work

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Our policy

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.42.

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4. Sustainable organisation and faclitation

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Our policy

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.45.

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Safety first

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.47.

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Sustainable product range, catering

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.49.

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Energy consumption and CO2 emissions

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Water consumption

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Waste

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.59.

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Mobility: traffic & parking

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.63.

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5. Stimulating development and growth

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Our policy

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.67.

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Horecava

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.68.

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Rematec

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Aquatech

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6. Certifications and the CSR organisation

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Certifications

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Awards

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.79.

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UN Global Compact

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CSR organisation

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.81.

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About this report

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7. About this report

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8. GRI table

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GRI table

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9. Colophon

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1 FOREWORD

BY THE BOARD

4

Foreword While our social impact on the city and region had always been part of any decision-making process, RAI Amsterdam became fully focused on CSR some ten years ago. This has since been translated into a dedicated CSR policy and organisation, as well as a range of major achievements. Our motivation in this respect can be expressed as follows: 'RAI Amsterdam is a socially responsible company that aims to stimulate the sustainable growth and development of people, markets and its environment.’ This report presents the results of our endeavours in the CSR field.

Added value Our long-term CSR approach is focused on reducing any negative impact and increasing the positive effects of our operations. The CSR policy is based on three cornerstones: improving wellbeing (People), sustainable organisation and facilitation (Planet) and stimulating development and growth (Progress).

For everyone RAI Amsterdam is for everyone. We respect the Universal Declaration of Human Rights and are aware of our responsibilities in this regard. Safety and sustainability are an integral part of our procurement processes, and we aim to create a safe, healthy, eco-friendly and accessible environment for permanent and temporary employees, clients and visitors, suppliers, contractors and others who fall under our responsibility.

Assurance Integrity and transparency serve as the clear foundations of our relations with all stakeholders. The RAI’s CSR policy is supported by our core values, quality policy and a management system in accordance with ISO-14001 (environment), OHSAS-18001 (safety & working conditions) and ISO-20121 (sustainable events), in which compliance with legislation & regulations, process management and continuous improvement are key.

Together We shape our future in dialogue with our stakeholders who we meet periodically to listen to their perspectives and explain our own considerations. We invite you to join this process, and hope to receive your feedback on this report and our approach & results.

RAI Amsterdam,

Paul Riemens, CEO Maurits van der Sluis, COO

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The importance of CSR

Paul Riemens "To guarantee that valuable encounters can continue to take place between people now and in the future, corporate social responsibility (CSR) has been high on RAI Amsterdam’s agenda since 2007. This has led to the deployment of many fine initiatives. What started with small steps in the field of energy savings and waste separation has over the past decade grown into a multifaceted CSR policy, with CSR becoming a crucial part of the RAI’s strategy. An ongoing search for multidimensional value creation is at the heart of this approach. We are looking for ways to ensure that environmental, social and financial benefits go hand in hand in all that we do."

“Our multifaceted CSR policy has become part of the strategy of RAI Amsterdam”

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Maurits van der Sluis "An increasing number of clients from varying sectors are aware of their footprint when organising an event. RAI Amsterdam has compiled its experiences in a Green Organisers Manual in which we share our knowledge with organisers and exhibitors. By raising awareness and ensuring an alignment in the field of CSR we can enhance our performance throughout the chain. The RAI’s CSR goals often go hand in hand with commercial and financial goals; for example, cooperation in the field of waste separation has both financial and ecological benefits. One of the pillars of our CSR policy is to stimulate development and growth. We see it as our responsibility to achieve this together with our event partners."

“By ensuring better alignment, we can enhance our performance throughout the chain”

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2 THE RAI AND CSR

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About RAI Amsterdam RAI Amsterdam is an international exhibition and conference organisation which aims to bring people together, connecting and inspiring them in the process. We therefore focus on facilitating and organising valuable encounters.

Our Convention Centre in Amsterdam welcomes some 1.5 million visitors a year to consumer & trade exhibitions, conferences, theatre productions and other gatherings. These events include those organised by third parties in our Convention Centre as well as those owned and organised by RAI Amsterdam itself.

For the high-quality sectors and communities that we serve with our own exhibition titles, RAI Amsterdam also organises similar trade exhibitions abroad.

Hiswa Boat Show 2016

Mission and strategy Our mission: 'Inspiring people' All of RAI Amsterdam’s activities ultimately revolve around the concept of ‘inspiring people’. We believe in the power of connections and aim to create the conditions in which inspiring meetings can take place. Whether it is an exhibition for the general public, a large conference, an international trade exhibition, a dance event or a theatre production, the essence of ‘inspiring people’ remains central to everything we do.

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European Women in Tech 2016

“Bringing together people expands borders… It inspires!”

Strategy: ‘increasing the value of meetings' RAI Amsterdam aims to offer added value to its visitors by bringing them together in an inspiring environment. This enables us to contribute to business successes, memorable moments, pleasant evenings or any other goal that links them.

National events for consumers and other target groups initially established the reputation of RAI Amsterdam and remain the foundation of our success. Although national events are generally under pressure, RAI Amsterdam aims to maintain and, where possible, expand its position and reputation in the Netherlands.

Internationally-oriented events in high-added-value sectors will drive our growth in the future. RAI Amsterdam offers the organisers and visitors of these events a unique proposition. Thanks to the safe, open and tolerant reputation of the Netherlands, the attractiveness of Amsterdam as a city and its excellent accessibility via Schiphol Airport, the Dutch capital is one of the world’s premier exhibition and conference destinations. The central location of the RAI Amsterdam Convention Centre within the city and our excellent reputation for hospitality ensure a pleasant and successful experience in terms of both business and leisure.

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Although the essence of bringing people together and inspiring them has remained the same since the first exhibition organised by the RAI over 120 years ago, the way this is achieved by RAI Amsterdam in the 21st century is fully aligned to the wishes of today’s and tomorrow’s visitors.

Corporate Social Responsibility (CSR) is an integral part of the strategy of RAI Amsterdam. We have used our CSR policy to anchor sustainability within both the strategy and our corporate values. One of the strategic pillars is RAI Sustainability 2012-2017 and one of the six brand values revolves around being ‘involved’. The RAI is positioned at the heart of society, is committed to sustainability, and takes its responsibilities to people, the city and the world seriously.

Convention Centre The RAI Amsterdam Convention Centre is an innovative, sustainable and cost-efficient building complex which hosts approximately 500 events a year, attracting around 1.5 million visitors.

Hospitality first Whether it involves a meeting of five people, 50,000 conference attendees or 250,000 exhibition visitors, RAI employees are proud to provide a wide range of services that ensure a hospitable reception. Based on many years of experience and expertise, the professionalism of the RAI’s employees guarantees that the most diverse wishes are met to the clients’ full satisfaction.

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Holland Offshore 2016

Multifunctional complex The strength of the RAI Amsterdam Convention Centre is the multifunctional nature of our buildings and complex, which enables fast and flexible changeovers between the most diverse types of use. As a result, the effective occupancy (weighted average) of the RAI Amsterdam Convention Centre is among the highest in Europe.

The Convention Centre is situated at the edge of the city centre, and has its own train and metro station, due to be supplemented with a second metro station once the North/South line opens in 2018. It takes visitors just 10 minutes to travel to the central hall of Schiphol Airport or the heart of Amsterdam.

Organisation and realisation of the RAI’s own exhibition titles Approximately half of the turnover of RAI Amsterdam is related to our own events – exhibition titles developed and realised in-house. In total, we organise around 25 consumer and trade exhibitions a year for both the national and international markets. These events take place in Amsterdam as well as at other locations in the Netherlands or abroad.

Strong international position Thanks to our clear focus on first-class, internationally oriented events and wealth of knowledge collected on markets and target groups, RAI Amsterdam has exhibition titles in five sectors that are global market leaders. These sectors (and exhibition titles, respectively) are professional cleaning (ISSA/INTERCLEAN), remanufacturing (ReMaTec), traffic technology (Intertraffic), the maritime sector (METSTRADE and IBEX) and water technology (Aquatech).

The growth in space let for various international and periodically returning exhibitions and conferences organised by third parties also contributes to our strong international position.

Intertraffic Mexico, 2016

Physical and virtual meetings In addition to physical meetings during events, RAI Amsterdam also facilitates virtual encounters. This increases the range of exhibitions and conferences and enables broader contact with the target groups and communities, including outside the event periods.

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Stimulating city and society RAI Amsterdam stimulates the economy of the city of Amsterdam as well as the wider region. Hotels, restaurants, museums, transport companies, suppliers and the airport all benefit from the large number of exhibitors and visitors who visit the (often international) exhibitions, conferences and events in the RAI. Corporate visitors who come here for a brief multiday visit also benefit the city and region. The fact that they attend their exhibition or conference during the day means they do not place a burden on the city’s infrastructure, while their stay still contributes to the local economy. An evaluation in late 2014 of the economic value of RAI Amsterdam to the Amsterdam metropolitan area found that it was continuing to increase. RAI Amsterdam is responsible for an annual turnover in the Amsterdam region of over 600 million euros and provides over 7,000 full-time equivalent jobs.

Corporate Social Responsibility (CSR) is an integral part of the strategy of RAI Amsterdam and our approach has enabled us to receive the most prestigious sustainability certifications as well as a great deal of international recognition. In addition to events which generate turnover for the city, the RAI contributes to the prosperity of Amsterdam in many other ways, such as by attracting local suppliers and creating opportunities for people who have difficulties joining the labour market, for example.

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At the same time, we try to limit the impact of large-scale events on daily life in the city whenever possible, and make sure we maintain an active dialogue with our stakeholders. This helps ensure that RAI Amsterdam continues to make a valued contribution to society, year after year.

Shareholders The activities of RAI Amsterdam BV take place under the auspices of RAI Holding BV. The shareholders in the holding are the RAI Association and the City of Amsterdam.

The RAI Association, which holds 75 per cent of the shares, is a trade association for manufacturers, importers and wholesalers in mobility-related products such as cars, trucks, bicycles and trailers. The association has approximately 500 members. The involvement of the RAI Association in RAI Amsterdam has a long pedigree: the bicycle sector started organising an annual exhibition in Amsterdam way back in 1893, and the name RAI – which stands for ‘Rijwiel en Automobiel Industrie’, or bicycle and automotive industry – was established after the automotive sector joined.

The remaining 25 per cent of the shares are held by the City of Amsterdam. This participation dates back to 1956 and has an economic motivation. The City of Amsterdam decided in 2016 to start the process of selling off its interest.

Employees RAI Amsterdam has over 400 employees (371 FTEs), of which approximately half have a commercial position, a third an operational role and over 10 per cent are part of management. In addition, during events the RAI employs around 300 temps drawn from a steady pool of flexible staff. In total, RAI Amsterdam hires some 3,000 temporary employees a year.

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Key data Events

2016

RAI Convention Centre

2015

International events

52

41

National events

34

43

Theatre productions

35

39

Other events

350

325

Total events

471

448

1.425

1.745

2016

2015

Visitors (x 1,000)

Waste

Total waste volume (x 1,000 kg) Waste separation on RAI premises (%) RAI landfill waste (zero waste)

4.022

3.605

58%

50%

0%

0%

“Raising our ambitions every year and developing new initiatives allows us to continuously make improvements.�

Jan van den Bosch, Director convention centre

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Waste separation

Percentage

Total waste, in weight

100

0 2015

2016

Year

At own premises

At waste partner ICOVA

Energy Consumed and generated. Including emissions, scope 1 and 2.

2016

2015

In GJ

68.110

67.961

6.645

43.475

47.990

20.546

122.745

131.983

1.665

1.491

Electricity consumption Gas consumption District heating Total energy consumption Of which generated by RAI solar panels

Percentage of green electricity purchased CO2 emissions by RAI Amsterdam (tonnes)*

16

100%

100%

589

5.929

Energy usage (GJ)

80.000

40.000

0 2015

District heating

2016

Gas

“In 2016, we reduced our CO2 emissions by one tenth compared to the previous year. This was partly achieved by the use of district heating�

Wilco van den Born, Buiding & engineering manager

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CO2-uitstoot

CO2-emissions, x 1 ton

Verderling naar energiebron

8.000

4.000

0 2015

2016

Year

Electricity

Heating

District heating

Air conditioning

Water

2016

2015

in m3

55.765

66.084

Water consumption

Employees

18

2016

2015

Employees by gender, number

Men

185

185

Women

219

221

Total

404

406

Employees by gender, percentage

Men

46%

46%

Women

54%

54%

Total

100%

100%

FTEs by gender, percentage

49%

49%

Men Women Total

Age category, FTE distribution

51%

51%

100%

100%

2%

3%

26-35

26%

30%

36-45

35%

33%

46-55

25%

22%

56+

12%

12%

100%

100%

up to 25

Total

Absenteeism

2,9%

3,2%

Health and safety

54

54

2016

2015

In million â‚Ź

120,2

126,2

Operating results

9,4

8,9

Net results

5,0

4,2

Balance sheet total

205,8

201,8

Shareholder equity

87,9

86,7

Absenteeism ratio

Number of work accidents

Financial

Turnover

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Mission, strategy and brand values Mission Our mission: 'Inspiring people' RAI Amsterdam’s mission is to bring people together, connect and inspire them by organising and facilitating valuable meetings. Our motivation can be summarised as 'inspiring people'.

“Our motivation: Inspiring people” Strategy RAI Amsterdam realises its mission by developing communities, organising high-quality events and operating a modern and sustainable exhibition and conference centre. In summary, the strategy of RAI Amsterdam is: increasing the value of encounters.

We increase the value of encounters... ...in terms of quality and quantity RAI Amsterdam does not only focus on the number of visitors and meetings, but also (naturally) on their quality as well. Visitor and customer satisfaction are decisive for the success of our activities and regularly surveyed.

...in the physical and virtual worlds RAI Amsterdam does not just organise the physical encounters in a conference centre, but also virtual meetings in online communities.

Creating a platform which inspires visitors and lets them maintain a dialogue both before and after the exhibition further boosts the value of an event to visitors. Interested parties who cannot take part in an event physically can follow parts on the event website instead.

...at the event location and elsewhere The contacts in the communities which arise around an event are not limited to the location of the event. Even in faraway corners of the globe, RAI Amsterdam brings people together to share knowledge regarding specific exhibitions and the disciplines in which they operate. These contacts increase the visitors’ networks and their interest for the event.

… in revenues and costs This dimension has been added to emphasise its structural focus on how things can be approached in a more efficient way and costs can be cut, for our organisers, our exhibitors and ourselves.

… during events and throughout the year Visitors to an exhibition or conference also increasingly meet each other outside the period in which the event takes place, RAI Amsterdam aims to provide added value for the target groups of its exhibitions throughout the year. The internet portal of each exhibition and the activities organised through it can extend the usefulness of an event in time and can even become a permanent medium for added value.

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Brand values RAI Amsterdam has the following six brand values.

Hospitable At RAI Amsterdam you will be received personally, professionally and, above all, with a warm welcome. Our doors are always open, whoever you may be and whatever drives you. RAI Amsterdam is for everyone. Whether joining us at our convention centre in Amsterdam or at one of our events elsewhere in the world, or taking part via virtual channels, you will feel welcome at RAI Amsterdam.

Customer-oriented RAI Amsterdam appreciates who you are and what you need. Any challenges are dealt with as smoothly as possible. Whether you are an organiser, exhibitor or visitor, we aim to respond to your needs before you even ask. We gladly offer you a complete solution. We think along with you, look ahead and are dedicated to being of service so that you feel supported

Innovative RAI Amsterdam is a stage for creativity and innovation. Through our concepts, products and services, RAI Amsterdam ignites new ideas. In a modern and innovative setting, we enhance the experience of your physical or virtual presence. We can push the window of innovation in a significant way because our applications are widely applicable. This ensures that you get ahead.

Enterprising The quality of our location, concepts, products, facilities, services and people ensures that you encounter all the elements of success at RAI Amsterdam. You can rely on an enterprising organisation that has the experience required to create the ideal conditions for

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achieving maximum added value for every customer. RAI is ready to make the most of every opportunity, thinks along with you, offers its partnership and actively contributes to your success.

Professional An agreement is an agreement. RAI Amsterdam understands like no other that the quality of an event depends on solid preparation and sticking to agreements. Our goals are ambitious yet realistic. Forecasts and commitments are based on a responsible realisation. We carefully manage expectations and offer you peace of mind.

Involved RAI Amsterdam is embedded in the community, committed to sustainability and takes seriously its responsibility towards people, our city and the world. The passion and emotional involvement of our employees and all the other stakeholders determine our success. We ensure that everyone is heard and feels connected.

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CSR policy The CSR policy of RAI Amsterdam includes the following focal areas:

Improving wellbeing RAI Amsterdam is focused on the wellbeing of both people and society. We match our activities in this context to different groups: the Amsterdam metropolitan region (including suppliers and labour market), local residents, employees, temporary staff and charities. For the city and region, RAI Amsterdam aims to contribute to wellbeing by generating local economic spin-off of our operational activities and playing a societal role in employment, education and labour market participation. The RAI aims to minimise any nuisance caused by events to neighbourhood residents as much as possible. In terms of employment RAI Amsterdam aims to be a pioneer in providing the most attractive and sustainable work environment in the conference and event industry. Finally, the RAI aims to improve global wellbeing by supporting charities, preferably by contributing our own specialist knowledge to help create a better world.

Sustainable organisation and faclitation RAI Amsterdam attracted over 1.5 million visitors in 2016 and their transportation, accommodation and consumption have an obvious impact on the environment. The RAI is committed to operating in the most sustainable way possible in terms of the way we organise and

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facilitate events. Our goal is to achieve zero waste, climate-neutral operations and a sustainable product range so as to ensure an environment which facilitates meetings both now and in the future.

Stimulating development and growth RAI Amsterdam organises an extensive portfolio of events in the Netherlands and abroad. These events serve various sectors, including automotive, construction & security, food, lifestyle, maritime, professional cleaning, remanufacturing, traffic technology, water sport and water technology. They enable RAI Amsterdam to stimulate sustainable growth and development in each of the sectors involved. Each event serves as a platform in its field for encouraging sustainable growth and the development of people and markets via the right content, context and connections between the right communities. Bringing together people expands borders‌ It inspires!

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“Our exhibitions stimulate innovation. By giving a prominent platform to sustainability and presenting practical applications, we help the sector and market move forward. Bringing people together expands borders… It inspires!”

Stephanie Mathas, MVO-manager

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Stakeholder dialogue and reporting RAI Amsterdam organises meetings on a structural basis with its stakeholders in order to gain insight into the topics which are important to them.

Stakeholders The overview below shows the frequency of RAI Amsterdam’s structural dialogues.

Dialogue with stakeholders Stakeholder group

Form of dialogue

Frequency

Topic

Internal stakeholders,

Broad range of stakeholder

Around once

Testing CSR policy

shareholders, customers,

consultations in 2016

every three years

Customers

Surveys

After exhibition

Customer satisfaction

Visitors

Social media

Continuous

Activities related to the RAI, accessibility

Neighbourhood residents

Dialogue about programming

Three to four

Activities in and around the RAI

suppliers

times per year Suppliers

Inspiration & feedback

Regularly

sessions Employees

Sustainable procurement, realisation of activities and work environment

Employee satisfaction survey

Once every two

Employee satisfaction

years Public transport companies

Dialogue

Regularly

Accessibility of the RAI around events

(including NS and GVB)

An extensive stakeholder consultation and determination of materiality was held in 2016 and involved three stages: stakeholder mapping, stakeholder consultation (internal and external interviews and surveys), and analysis & reporting. Some 88 stakeholders were consulted.

CSR topics The topics most frequently mentioned by the consulted stakeholders were waste & energy, employees, procurement, mobility, social engagement and safety. Internal stakeholders also listed event content as a very important subject. These topics are the most material and form the basis for the CSR report 2016.

Materiality The following figure shows the materiality matrix, and reflects the relative importance of CSR topics according to both stakeholders and RAI Amsterdam.

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Materiality matrix RAI Amsterdam

Reporting GRI 4.0 The Sustainability Report 2016 was drawn up in accordance with the guidelines version 4.0 (G4) of the Global Reporting Initiative – application level ‘core’. The GRI guidelines are available via www.globalreporting.org.

Financial report In recognition of our social approach, this report focuses on the performance of the non-commercial and non-financial stakeholders. The performances of commercial and financial stakeholders (clients, visitors, shareholders, financiers) are available in our annual (financial) report.

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3 IMPROVING WELLBEING

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Our policy RAI Amsterdam is focused on the wellbeing of both people and society. We match our activities in this context to different groups: the Amsterdam metropolitan region (including suppliers and labour market), local residents, employees, temporary staff and charities.

For the city and region, RAI Amsterdam aims to contribute to wellbeing by generating local economic spin-off of our operational activities and playing a societal role in employment, education and labour market participation.

The RAI aims to minimise any nuisance caused by events to neighbourhood residents as much as possible.

In terms of employment RAI Amsterdam aims to be a pioneer in providing the most attractive and sustainable work environment in the conference and event industry.

Finally, the RAI aims to improve global wellbeing by supporting charities, preferably by contributing our own specialist knowledge to help create a better world.

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Wellbeing of city and region Stimulating the economy and employment RAI Amsterdam stimulates the economy of the city of Amsterdam as well as the wider region. Hotels, restaurants, museums, transport companies, suppliers and the airport all benefit from the large number of exhibitors and visitors who visit the (often international) exhibitions, conferences and events in the RAI. Corporate visitors who come here for a brief multiday visit also benefit the city and region. The fact that they attend their exhibition or conference during the day means they do not place a burden on the city’s infrastructure, while their stay still contributes to the local economy. An evaluation in late 2014 of the economic value of RAI Amsterdam to the Amsterdam metropolitan area found that it was continuing to increase. RAI Amsterdam is responsible for an annual turnover in the Amsterdam region of over 600 million euros and provides over 7,000 full-time equivalent jobs.

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Social return: social engagement and education

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The RAI’s CSR policy related to HR and social engagement includes the ambition to generate a greater social return for the city of Amsterdam. In 2016, RAI Amsterdam contributed to a number of key initiatives focused on creating opportunities for unemployed youth and other people who have difficulties joining the labour market.

RAI trainees RAI Amsterdam has been active as a recognised training company for people with disabilities since October 2015. It is the first exhibition and conference organisation in the Netherlands to offer people with disabilities the opportunity to learn and gain work experience within the framework of the Dutch Participation Act. In doing so we contribute to the agreement between industry and government to create a total of 125,000 extra jobs for people with disabilities by 2026.

To place young people with disabilities, RAI Amsterdam started a close cooperation in 2015 with the Employee Insurance Administration (UWV), the ROC College in Amsterdam and the Greater Amsterdam employers’ service organisation. The programme involves trainees working three days a week and attending school one day to be trained as ‘hospitality and service employees’. It is based on an in-house training course custom-made for RAI Amsterdam by the ROC college. Trainees are supported by a job coach as well as a work supervisor from the department in which they are active. RAI Amsterdam aims to use the experiences from this project to provide suitable structural work opportunities for the target group of the Participation Act in the future.

Seven members of the trainee programme received a contract for a trial placement at RAI Amsterdam in January 2016. Five completed the course successfully and two have since become members of our pool of temporary staff. Another class began with 11 individuals in October 2016, with four completing the training and receiving their diploma in June 2017.

RAI trainees, January 2016

Recognised work training company

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RAI Amsterdam is a recognised work-based learning company which provides traineeship places (vocational learning track or BBL) at levels 3 and 4. This aims to boost:

1. the influx of young, professionally trained employees with a view to future replacement; 2. support for older people with reduced physical capacity

Tackling youth unemployment Although the economy is improving and the number of job vacancies in the Netherlands increasing, finding work is not easy for many young people. Making the wrong study choices, having no diploma or limited work experience, or facing prejudice because of their name or age or simply the fact that they receive benefits can make it difficult to get a job. Young people facing such problems often remain unemployed for unnecessarily long or regular periods.

RAI Amsterdam signed a Youth Work Agreement in 2015 and is helping to improve opportunities for these young people by taking the following measures:

Deployment and training of approximately 3,000 temporary employees in hospitality training or by attaining a traffic controller diploma; Tours: 330 students from nine different courses visited RAI Amsterdam in 2016 to gain an impression of the RAI as a possible work environment; Ninety internships: our in-house intern office offers opportunities at HBO (Higher Vocational Education) and MBO (Intermediate Vocational Training) levels in BBL (vocational learning track), BOL (vocational training) and combined work/education; this includes training in topics such as job applications, personal branding, time management and MS Office skills.

RAI Discovery day at start of traineeship: introduction to RAI Amsterdam with a full tour of the company; DiscoverRAI initiative for interns: one day spent in another department to acquire knowledge and develop other skills. These events are also organised for new employees too.

Improving accessibility of city centre Providing P+R parking spaces A different type of return for the city is promoting accessibility. RAI Amsterdam serves as a P+R location for Amsterdam whereby drivers can use our parking facilities on days with little or no event traffic, helping reduce traffic in the city centre. In 2017 RAI Amsterdam welcomed the 100,000th person to use the P+R option.

Some 36,500 cars (2015: 38,500) used the P+R-location in 2016. This minor fall compared to 2015 was related to the busy event calendar in 2016 as well as renovation activities which made the garages less available for P+R parking.

We expect an increase in the popularity of the RAI’s P+R location when Amsterdam’s North/South metro line becomes operational in 2018: door-to-door travel time via our parking facilities and public transport to many parts of the city centre will be considerably shorter than by car. The P+R route via RAI Amsterdam will therefore be an excellent alternative to driving into the centre.

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RAI Amsterdam welcomed over 36,000 P+R visitors in 2016

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Relations with our neighbours All movements by visitors, organizers, exposers and suppliers can at times lead to congestion and accessibility & parking problems. In addition, there are several events a year that require an exemption from the city ordinances in relation to noise.

RAI Amsterdam in the neighbourhood

Traffic, accessibility and parking RAI Amsterdam proactively strives to limit nuisance for neighbourhood residents and maintains a regular dialogue with them for this purpose. The following measures are taken to reduce traffic around the Convention Centre:

Proactively stimulating the use of public transport. RAI Amsterdam offers customers alternative transport to their car. By providing deals combining exhibition access and transport in cooperation with the public transport companies NS and GVB, the RAI gives visitors an affordable, convenient solution; Employing neighbourhood posts on busy days; Cooperating with the NS train company, Amsterdam public transport company GVB and taxi service Taxicentrale Amsterdam; Facilitating electric transport. RAI Amsterdam now has 38 charging stations for electric cars; Buffering cargo traffic around busy exhibitions; Employing the boat services of Mokum Mariteam for waste transport over water.

The section on ‘Sustainable organisation and facilitation’ provides more details about these activities.

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Noice 37

We try to prevent noise disturbances as much as possible by using the so-called acoustic RAI ‘noise map’. This allows us to predict whether we need to apply for a noise exemption permit and take preventive measures where necessary.

The noise map was regularly used in 2016 and we had to request an exemption for four music events. RAI Amsterdam received an average of four complaints for each of these events in 2016. Complaints from local residents are recorded and followed up to prevent reoccurrence. The other events were realised within the sound standards of the RAI environmental licence and did not cause any nuisance to the neighbourhood.

RAI consultations The RAI has established a meeting platform that brings together RAI Amsterdam, the municipality and the neighbourhood for structural and periodic meetings about developments, activities and the programming of events. These meetings see board committees and municipal services discuss issues related to the development of RAI Amsterdam and the participation and quality of life of the neighbourhood residents.

Three such consultations took place in 2016. Topics discussed included the evaluation of the programming meeting, the city’s event policy, information on the Activities decree (related to the environmental management of sites), the planning of activities in the RAI area, the evaluation of dance events such as Kingsland and ADE, the management of public space, and the event calendar.

Neighbourhood newsletter RAI Amsterdam sends out a regular e-newsletter providing information about various activities to our neighbours. The number of people receiving the newsletter is growing steadily, with 135 people registered by late 2016.

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Wellbeing of permanent and temporary employees Employee satisfaction HR policy RAI Amsterdam is a company ‘for people, by people’. One of the main ways that we live up to our standards in the area of hospitality is by linking our employees’ talents and energy to our organisational goals. We aim to realise our commercial goals and social ambitions by ensuring an environment that inspires and provides employees with challenges as well as responsibilities. Our sustainable HR policy is geared towards the wellbeing, fitness and lifestyle of our employees.

Employee satisfaction survey The biennial employee satisfaction survey was held among all employees in November 2016. In addition to identifying the main points for improvement, this survey gave us a deeper understanding of the effects of our personnel policy. The RAI had already received a good score in 2014, with a 7.9, but the general satisfaction of employees exceeded even this high figure in 2016 with an 8.2.

Assessments on other aspects such as ‘activities’, ‘colleagues’ and ‘managers’ also scored higher or at the same level as in 2014. Only one topic scored a relatively low 5.9 in 2016: ‘I am satisfied with the way in which RAI Amsterdam is organised.’ We are currently working hard to implement cultural and structural improvements to tackle this issue. Work pressure was considered to be appropriate by 71% of the employees in 2016, compared to 62% in 2014. At 80%, the overall response rate was higher than in 2014.

Sustainable employability RAI Amsterdam aims to support the vitality of its staff so that everyone can be productive in a fit, energetic and healthy way. One of the ways we achieve this is via the ‘RAI Vitaal’ programme introduced in 2015 to support the initiation, facilitation and promotion of related activities among employees. Various options in the field of health & fitness, work enjoyment & work/private balance and stress & absenteeism prevention were presented to the staff within the framework of this programme in 2016.

Flexible employability, good commissioning In 2016 RAI Amsterdam completed a tender for a pool of temporary employees for the period 2016-2019, with an optional extension of two years. To optimise cooperation and establish a better partnership, the tender focused on a smaller group of agencies than was previously the case. RAI Amsterdam strives to have a stable and limited external pool of first-class temporary staff. These temporary staff are crucial if we are to generate the highest possible added value for customers and visitors to RAI Amsterdam, for RAI Amsterdam and for the temps themselves.

We offer employment to approximately 3,000 different temps every year, some 400 of whom return regularly throughout the year. RAI Amsterdam employs these temps during times of peak demand for personnel on and around event days.

RAI Amsterdam is an attractive employer for temporary workers. In partnership with the agencies, we provide feedback on their performance, and they are given more responsibilities and higher pay from the agencies if they perform well. RAI Amsterdam organises various activities for the temps as well, including a well-attended end-of-year party and a popular summer get-together specifically aimed at our temporary staff.

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Hospitality Crew Centre

Diversitity We are convinced that diverse teams have a positive influence on results, which is why RAI Amsterdam strives to achieve diversity in terms of age, experience, gender and competences within its departments. With 51% being women and 49% men, the RAI has a good gender balance in our personnel. More than 35% of key positions are occupied by women, easily meeting the objectives in the field of gender diversity described in the Talent to the Top charter.

Valued employer Top-employer RAI Amsterdam received its first official Top Employer certificate in February 2015 and has since obtained the certification again in February 2016 and 2017. The broad assessment which preceded this performance focused on the HR policy deployed by RAI Amsterdam, with special attention paid to how much our policy is respected in practice.

In concrete terms being certified as a Top Employer means that a company provides current and potential employees with optimal working conditions that allow ample space for personal and professional development. The certification shows that RAI Amsterdam provides a high-quality working environment and company culture, facilitating comfortable and effective employment at the personal and professional level.

Campaign for participation for people 50 and over In 2016 RAI Amsterdam took part in a broad media campaign focused on encouraging employers to take on people of 50 and over. The RAI’s HR manager shared his experiences in a radio commercial and praised the initiative. RAI Amsterdam received many positive reactions, both for employing people from this target group and for being an ambassador for them with other companies.

Employees in the picture

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Six brief videos highlighted the multifaceted nature of work at RAI Amsterdam. You can watch the videos on the RAI’s YouTube channel: https://www.youtube.com/user/amsterdamrai

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Our charity work Amref Flying Doctors RAI Amsterdam has been working with AMREF Flying Doctors in a constructive and inspiring partnership based on the strengths of both companies since 2005. In addition to contributing our expertise in event organisation, RAI Amsterdam supported AMREF Flying Doctors in 2016 with donations.

Proceeds of Innovation Awards donated The Innovation Awards are a recurring concept at various exhibitions. When they are organised by the RAI’s own international titles, the registration proceeds go to AMREF Flying Doctors. In 2016 this involved three events and a figure of around €45,000 was raised.

Proceeds of Africa Classic A RAI team participated in the sponsored AMREF Flying Doctors cycling tour for the fifth time in 2016. Ten employees represented RAI Amsterdam in the Africa Classic, covering almost 400 kilometres and raising over €67,500 during six days of cycling.

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Africa Health Agenda International Conference (AHAIC) This year the partnership was expanded with an active contribution to an event organised by AMREF Flying Doctors: the Africa Health Agenda International Conference (AHAIC) in Nairobi on 7-9 March 2017. This allowed RAI Amsterdam to contribute our experience in organising events to the charity. After an appeal was made via intranet, a careful procedure led to the selection of three colleagues who provided support to the Nairobi event. The conference consisted of three elements, the main theme being ‘Towards a healthier Africa: People, Systems & Innovations’.

A healthy future for girls in Kilindi (Tanzania) In 2016 RAI Amsterdam started supporting a new project: ‘A healthy future for girls in Kilindi’. This special health programme enables AMREF Flying Doctors to combine two crucial topics: introducing an alternative rite of passage to female genital mutilation (one which has been successfully implemented in other areas in Kenya and Tanzania) and increasing access to safe drinking water, good sanitation and hygiene, which has a direct impact on the sexual and general health of girls and pregnant women.

The project has already been successful in various ways. Since staff were recruited in January 2016 and project activities started in July 2016, the project team has realised the majority of the activities described in the work plan related to education, training, awareness and facility development.

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4 SUSTAINABLE ORGANISATION & FACILITATION

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Our policy Our visitors' transportation, accommodation and consumption have an obvious impact on the environment. The RAI is committed to operating in the most sustainable way possible in terms of the way we organise and facilitate events. Our goal is to achieve zero waste, climate-neutral operations and a sustainable product range so as to ensure an environment which facilitates meetings both now and in the future.

To provide insight into our progress in this field, the themes of safety, sustainable product range, energy, waste, water and mobility are covered below.

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Safety first Safety & security RAI Amsterdam has a Health, Safety & Security policy focused on ensuring safety measures and facilities that allow operational activities to be continued in a hospitable way and protect the interests of RAI Amsterdam and its staff, clients, suppliers and visitors in the broadest sense.

Safe Working Practices Manual The Safe Working Practices Manual is at the heart of the safety policy of RAI Amsterdam. It is also being applied as a guideline for establishing safety regulations by other European convention centres.

Risk Inventory & Evaluation RAI Amsterdam periodically carries out RI&Es (Risk Inventory & Evaluation) – a legally compulsory tool for mapping out and improving occupational risks within a company. RI&Es result in a Plan of Approach that includes measures to prevent or reduce occupational risks.

All inventories and evaluations planned for 2016 were realised. No unresolved critical occupational risks were found.

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Reports of thefts or car break-ins The number of thefts reported increased to 116 in 2016 (2015: 95). We have not identified a clear reason for this rise. Car break-ins dropped to 16 (2015: 18). RAI Amsterdam performed a range of checks on the premises and in the parking garages during high-risk periods throughout the year.

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Sustainable product range, catering RAI Amsterdam believes in the importance of expanding each product group with a sustainable alternative and eventually offering a fully sustainable range of standard products. Catering on the exhibition floor is especially relevant to visitors. This catering is not only provided by the RAI itself, with a part being supplied by subcontractors. In addition to innovating our own kitchens, therefore, we also entered into a dialogue with our suppliers to enhance sustainability. All concession stand holders now have an organic product on their menu during each event in which they are active.

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Heartwarming Amsterdam

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The RAI Amsterdam kitchen staff (known as the Basement Chefs) made a deliberate choice to use ingredients with added value for the Amsterdam Metropolitan region. We have called this regional catering concept ‘Heartwarming Amsterdam’.

While the choices within the concept vary, the products always comprise some kind of added value for the region or society at large.

This enables us to support small-scale producers in the metropolitan area and use less common products from the region which are in season. Moreover, limiting the route and distance between production and consumption also helps us reduce our CO2 emissions.

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Urban Farming In 2015 we opened the Amtrium, a brand-new multifunctional and sustainable conference and office building on the Scheldeplein which combines exhibition, conference and office functions. As the most sustainable exhibition and conference building in Europe, the Amtrium was the first structure of its kind to receive a BREEAM-NL Excellent certification.

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A major component of the building is its five-story high vertical greenhouse. This is used to grow vegetables, herbs and edible flowers for the RAI restaurants and the adjacent restaurant THE ROAST ROOM. The venues use products from the greenhouse on a daily basis.

The vertical greenhouse also functions as the ‘green lung’ of the Amtrium, helping manage the indoor climate via controlled air circulation combined with thermal storage. It also uses an automatic and fully computer-controlled drip system watering process.

Rainwater, supplemented by tap water, is used for irrigation.

The vertical greenhouse is used to grow vegetables, herbs and edible flowers

Initiative against food waste results in RAI food line The Heartwarming Amsterdam concept has been expanded with the RAI’s very own ketchup, basil olive oil and red apple vinegar. This development is based on a unique story which started with a phone call from our local partner, the Stadskwekerij Osdorp city farm. They asked whether we might be interested in a batch of Rooie Sien tomatoes which they could no longer use. To prevent food waste, we decided to make our own ketchup and, together with the Abma family, later expanded the food line with basil olive oil and red apple vinegar. All are made with products from our region and recipes that reflect the RAI’s Dutch roots.

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Ketchup from the Basement Chefs

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Energy consumption and CO2 emissions The RAI reduced its total energy consumption to 123 TJ (Terajoules) in 2016, compared to 132 TJ in 2015. The diagram below shows the categorisation in energy types:

Energy Purchased and generated

2016

2015

In GJ

68.110

67.961

6.645

43.475

Electricity consumption Gas consumption District heating Total energy consumption Of which generated by RAI solar panels

47.990

20.546

122.745

131.983

1.665

1.491

GJ

Energy

100.000

0 2015

2016

Jaar

District heating

Gas

Electricity, purchased

Electricity, generated

RAI Amsterdam aims to work with our clients to keep energy consumption as low as possible, offering clients a sustainable and energyefficient product range including LED lighting. Stand-by consumption is reduced using smart meters and presence sensors, and we stimulate the use of day and night connections at stands instead of continuous power. This means that the power is switched off at night after the exhibition closes, except for those exhibitors who ordered night power. The result is considerably less stand-by power consumption at stands, leading to benefits for the environment and savings for exhibitors.

Green electricity with a ‘power label’

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RAI Amsterdam purchases 100% green electricity from Nuon, which comes with a label that indicates which energy sources were used to generate our power over the past year and how much each source accounts for. The label also indicates the environmental impact of using these energy sources. The label is included in the Annex.

1,806 solar panels Since late 2013 the roof of Hall 8 at the RAI has hosted no less than 1,632 solar panels. This hall covers 12,000 m2 and over 60% of its roof surface is solar panels – the maximum load possible given its construction and use. The panels produce 360,000 kWh, equivalent to the annual consumption of 140 Amsterdam homes. They also result in a CO2 reduction of around 150 tonnes a year.

The opening of the new RAI Amtrium multifunctional exhibition and conference building in 2015 saw a further expansion of 174 solar panels. They generated over 1,665 GJ in 2016: 12% more than in 2015, when production was 1,491 GJ. The production in 2016 is equivalent to the consumption of around 120* Amsterdam homes.

* based on the consumption data for homes from NIBUD

In 2016 it was agreed that 2,500 solar panels would be installed on the Holland complex of RAI Amsterdam for the nhow Amsterdam RAI hotel. This expansion will probably be realised in 2018.

More district heating, less gas RAI Amsterdam consumed more than twice as much district heating in 2016: 47,990 GJ compared to 20,549 GJ in 2015.

In late 2015 RAI Amsterdam expanded the capacity of our district heating connection from 6 to 12 MWh. Since then, district heating fulfils approximately 90% of the heating demand. RAI Amsterdam’s gas consumption dropped from 2.5 million m3 of gas in 2012 to 210,000 m3 (6,645 GJ) in 2016. The gas consumption in the reporting year was only one sixth of that in 2015.

In 2016 the Nuon pipeline for district heating was expanded in time for the opening of the new nhow Amsterdam RAI hotel adjacent to RAI Amsterdam. This will allow the heating contract to be expanded to 16 (and up to a maximum of 18) MWh, which would enable the RAI to fully switch to district heating.

Electric cooling Starting in 2014, we gradually started switching the cooling system for our buildings from gas absorption machines to electric cooling.

This means that cooling no longer requires the use of natural gas, and is at least eight times more efficient.

The first electric cooling unit of 4.5 MWh was installed in 2014. In late 2015 this was expanded with another 9.7 MWh of cooling capacity. The result is a considerable drop in gas consumption of 600,000 m³ and savings of approximately €150,000 a year, as well as a reduction in our carbon footprint.

CO2 emissions

The switch from gas to district heating has considerably reduced our CO2 footprint.* District heating is a more sustainable energy source than natural gas as the urban network uses residual heat from industrial processes, energy generation and/or waste separation. As a result, the RAI’s CO2 footprint has been reduced to around one tenth of what it was the year before.

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*The RAI only monitors its CO2 footprint for scope 1 and 2, i.e. situations in which the RAI has direct influence over the footprint.

CO2 emissions, x 1 ton

CO2 emissions

8.000

4.000

0 2015

2016

Year

Electricity

Heating

District heating

Air conditioning

Making events CO2 neutral Organisers and stand holders have the option to make an event CO2 neutral. Emissions are compensated for by means of certified CO2 rights via the Greenbalance organisation which invests in the development of sustainable energy project worldwide. The CO2 Calculator allows organisers to work out the CO2 emissions of an exhibition or conference.

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Water consumption In 2016 RAI Amsterdam consumed 57,983 m3 of water, compared to 66,084 m3 in 2015

This 12% reduction can partly be explained by the 17% fall in visitor numbers.

Water consumption (m3)

80.000

40.000

0 66084

55765

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Waste Waste management Waste is one of the priority areas within the RAI’s CSR policy. Our goal is for the RAI’s waste management to be among the best in the world within the convention and events industry.

The foundations of RAI Amsterdam’s waste management policy 2013-2017 were formulated as follows:

RAI Amsterdam’s waste management among the best in the global industry; The polluter pays; Separation rate for all waste improves by ten percent over five years, to 57% separated waste in 2017; The recycling percentage is > 99%; The waste management process is clear and transparent across the entire chain; New innovation initiatives are rolled out yearly; There is a reduction of waste volume for every type of waste and client; Waste pays.

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Zero waste

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In partnership with waste processing partner ICOVA, RAI Amsterdam has achieved 100% waste recycling. This is based on the zero waste principle and the concept that all waste is simply material looking for a new destination. Turning waste into art, clothing or biofuel, we recycle as much as possible into new end products and aim to use those products ourselves. We involve the entire chain in order to inspire as many people as possible to reduce, reuse and recycle waste. Waste is collected in innovative ways to ensure it does not leave the RAI’s premises.

Our waste collection partner ICOVA (a subsidiary of the Shanks Group) is fully responsible for the waste management process within the RAI. RAI Amsterdam and ICOVA have now completed a zero waste trajectory, in which the main focal points were:

Logistics: reducing transport movements through a smarter approach to activities; Manpower: efficient and responsible use of personnel; Technology: searching for technological applications; Circular economy: maintaining zero waste or 100% recycling and looking for more ways to give our end product added value.

Waste separation on site Although 100% of our waste is eventually separated, RAI Amsterdam aims to do the separation wherever possible on our own premises.

In 2016, the percentage of waste separated on site increased to 58% compared to 50% in 2015.

Percentage

Waste separation

100

0 2015

2016

Jaar

At own premises

At waste partner ICOVA

100% recyling All waste is eventually fully recycled. Pellets are used to heat homes, wood waste is used to make chipboard, old paper is used to produce new paper and cardboard, and plastic is processed into film. ICOVA supplies glass waste to companies that use it to manufacture new glass. Carpet is ground up into a new raw material for cement. Old metals are melted and used as a raw material for new metals and sheet metal. Organic waste and oils & fats are converted into biofuel and delivered back to the RAI as green energy.

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“The Zero Waste Lab helped us get a large group of colleagues interested in the added value of waste separation, giving them new insights into waste from a professional and personal perspective” Josieke Moens - Production manager

Events and waste separation Waste separation is a major area of focus before, during and after events. We develop a dedicated waste plan for each event, while environmental inspectors support exhibitors in separating their waste on the exhibition floor. Waste separation is ultimately rewarded and encouraged.

Event organisers can ask to receive a report after their event indicating how well waste was separated. This report can be used to learn from and increase the separation rate at the next edition, if applicable. In addition, the RAI can provide waste management advice in the preparatory phase.

The residual waste which RAI Amsterdam cannot separate itself consists of water, metals, organic waste and energy units, socalled pellets. After waste is separated on site and transported to the waste processing facilities, ICOVA filters everything RAI Amsterdam was unable to separate itself.

Recycled RAI Amsterdam We are constantly looking for solutions for recycling waste into products we can reuse within the RAI, allowing us to close the cycle wherever possible. We have developed a ‘Recycled RAI Amsterdam’ range with products made from RAI waste which are reused within RAI Amsterdam.

When the RAI adopted a new, modern house style in 2015 we were challenged to find solutions for reusing materials still marked with the old house style. Examples include transforming the former RAI envelopes into notebooks designed by a young, talented Dutch designer and made in a social workshop. The implementation of the new house style also meant new company clothing. Old aprons, trousers, cardigans and skirts were therefore recycled into bags for temps, while the trousers of our Technical Services and Traffic Management employees were recycled into iPad covers used as corporate gifts. The luminescent traffic coats have been recycled into ottomans that have been reused in the RAI.

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Mobility: traffic & parking Stimulating visitors to use public transport

Tram to train station Amsterdam RAI

By providing combi deals that include public transport and exhibition tickets, RAI Amsterdam stimulates the use of public transport. We also keep the Amsterdam public transport company GVB updated on expected crowds so that they can align capacity to demand.

The overview below shows the use of combi tickets, comparing 2016 events to previous editions.

Combi deals for exhibition tickets and transport Events

Current edition

Aquatech Amsterdam

Previous edition*

Penultimate edition

31%

21%

19%

AutoRAI

3%

5%

0%

BedrijfsautoRAI

9%

11%

0%

Huishoudbeurs

5%

6%

6%

HISWA

11%

11%

12%

Horecava

25%

26%

28%

METSTRADE

38%

21%

18%

ReMaTec

26%

16%

17%

8%

14%

19%

SSA Conference (Safety & Security)

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Multifunctional parking building The growth of the Zuidas district over the past decade has led to a major loss of parking options around the RAI complex. Our response was to commission the construction of a new parking building with 1,000 spaces. Like the Amtrium, this new, sustainable and multifunctional building was designed by Mels Crouwel from Benthem Crouwel Architekten.

The RAI car park is located on the A10, the motorway side of the RAI between Halls 8 and 10 and the extra spaces bring the total parking capacity on the RAI grounds up to 4,000. Concentrating parking spaces on site strengthens our position by increasing customer satisfaction, stimulating traffic flows and reducing pressure in the neighbourhood. The building was taken into use in August 2016.

Buffering cargo traffic at external location We have established an external area outside the Amsterdam ring-road as a buffer location during exhibitions when busy setup and breakdown periods are expected. Arriving vehicles are directed to the external buffer area from the nearby roads, registered and called to RAI Amsterdam one by one. This results in considerably less congestion around the RAI, a good traffic flow, less nuisance, lower CO2 emissions and greater efficiency.

Waste transport over water Electrically propelled vessels from Mokum Mariteam have been carrying RAI Amsterdam’s waste to the processing plant via the canals since 2011. This type of waste transport is an environmentally friendly alternative to cargo traffic, allowing us to reduce road transport and traffic movements around the RAI and improve the air quality and reduce noise pollution in the city centre. The vessel makes two weekly trips and – if used for return cargo as well – has the capacity to replace 10 to 12 city trucks.

Mokum Maritiem transports waste over water

Neighbourhood posts to prevent parking issues The RAI sets up neighbourhood posts to prevent any parking problems for local residents during multi-day events with lots of visitors arriving by car. The posts are positioned at six strategic locations to ensure that only residents park in the local streets.

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Traffic regulation and parking posts in the neighbourhood

Employees and commuting RAI Amsterdam encourages employees to travel by bicycle or public transport, and offers them a range of possibilities, including purchasing a public transport card from the NS, using RAI bicycles (loan bikes used to reduce car use in the city) and taking part in an ebike or e-scooter scheme.

Neighbourhood newsletter The e-newsletter sent by RAI Amsterdam to its neighbours to inform them of our activities is gaining more and more subscribers. By late 2016, 135 people had registered to receive the newsletter.

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5 STIMULATING DEVELOPMENT & GROWTH

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Our policy RAI Amsterdam organises an extensive portfolio of events in the Netherlands and abroad. These events serve various sectors, including automotive, construction & security, food, lifestyle, maritime, professional cleaning, remanufacturing, traffic technology, water sport and water technology. They enable RAI Amsterdam to stimulate sustainable growth and development in each of the sectors involved. Each event serves as a platform in its field for encouraging sustainable growth and the development of people and markets via the right content, context and connections between the right communities. Bringing together people expands borders‌ It inspires!

The following examples illustrate how RAI Amsterdam stimulates sustainable growth and development in various sectors. While several of these exhibitions took place in the first half of 2017 rather than 2016, they were largely developed and prepared in the year under review.

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Horecava

Horecava has been a major inspiration to and an innovative platform for professionals in the food service industry for 60 years. It offers professional visitors a broad and comprehensive overview of products, services and trends in the sector.

Horecava takes place in January each year.

Innovation and sustainability were the focal points of Horecava 2016. The expert jury of the Horecava Innovation Award evaluated 124 entries and the exhibition successfully hosted around 600 exhibitors, 63,000 visitors and 1.5 million meetings.

How does Horecava stimulate growth and development?

Promoting tap water at Horecava

Young Professional Experience Day The 2016 event included the first Young Professional Experience Day, an event organised in part on the initiative of FNV Horeca to encourage young people to join the food and beverage industry.

No Waste Village No Waste Village, a new exhibition element introduced in 2017, focused on practical solutions for food waste. It provided food industry professionals with tips on how to realise smart savings and make money by tackling their waste. Other activities at Horecava included:

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Advice on custom sustainability: visitors were welcomed to the square in front of the RAI by GET CHEFS who asked them to fill out a brief checklist. This gave exhibitors an exact insight into which visitors on the square were relevant to them. The visitors received a voucher which they could subsequently exchange for custom advice from the Waste Watchers or one of the circular products available.

Experiencing sustainable products: there were also many sustainable products to be sampled, including pepper beer in the food truck from Instock, soup from residual streams from De Verspillingsfabriek, Brew Bread made from beer residues, and a snack developed by Gro which was made from oyster mushrooms grown on coffee grounds. The same coffee grounds also served as a raw material for soaps from Wearebeeblue, which also uses orange peel to make soap.

Sustainable solutions: the exhibition featured sustainable solutions such as Ecocreation (eco-friendly packaging and composting), Made Blue (water consumption compensation), The Odds (apps designed to help growers and restaurants prevent waste), True Taste Ventures (sustainability meter), RAI ketchup (using tomatoes from Abma) and Yespers (granola with fruit from De Verspillingsfabriek).

Self-composting: the members of No Waste Village also tackled their own food waste. Carts crisscrossed the exhibition floor to pick up swill from standholders, which was then composted by the large composter from Ecocreation in front of the visitors.

Karel de Vos Sustainability Award The Karel de Vos Award is a unique prize named after the initiator and first jury chairman of the Horecava Innovation Award. To signify an increasing focus on ‘creating a better world’, the award was renamed the Karel de Vos Sustainability Award. It is presented to innovations that are sustainable, have a focus on hospitality and support business.

Fresh and Pure pavilion The Fresh & Pure pavilion in Halls 1 and 3 is the designated place for the culinary profession to deploy its passion. It focuses on traditional craft and food that is fresh, organic, regional and socially responsible.

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Van Bron tot Bord in Nederland This exhibition element allowed visitors to increase their knowledge of healthy local products and taste the multifaceted range of food on offer from over 24 regional producers hailing from all 12 Dutch provinces. A three-hour cooking session was organised twice a day with renowned Dutch chefs cooking high-quality dishes in the pavilion using regional products. The focus was on traditional methods and the products on offer were prepared on a small scale. Van Bron tot Bord in Nederland is a cooperation between Deli XL, Vers 24/7, From Farm to Fork in the Netherlands and Horecava.

The Sustainability Meter (Duurzaameter) Launched in 2016, the Sustainability Meter (Duurzaameter) involves an annual survey among professionals in the out-of-home channel about their knowledge, attitude and behaviour related to environmental issues. The Duurzaameter is an initiative by True Taste Ventures, organised in cooperation with Horecava.

Overview of sustainability at Horecava Watch an impression of Horecava in the video below.

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Rematec

ReMaTec is the international trade exhibition for the remanufacturing industry, bringing together specialists from the automotive and heavy duty sectors from over 75 countries for business and networking. The exhibition has a strong focus on innovation, education and knowledge development.

Remanufacturing is aimed at extending the lifespan of elements such as mechanical components in vehicles, industrial machines and consumer electronics. This places it at the heart of the sustainable circular economy. Over the past 75 years, the automotive sector has been a frontrunner in large-scale process-based remanufacturing of components such as engines and transmissions. Many industries are now following its example of giving a new lease on life to defective products and parts, including medical equipment, IT hardware and even household devices.

The European remanufacturing industry already produces a volume of some â‚Ź30 billion, and exponential growth is foreseen over the next three years. The benefits of remanufacturing are obvious: cost savings for manufacturers and consumers, access to technology (as the producer is involved in the remanufacturing process) and, equally importantly, benefits for the environment. The remanufacturing production line is increasingly well-organised to ensure end products meets the high standards of a product that is ‘as good as new’.

Reversed engineering, global logistics and core management ReMaTec 2017 brought together component manufacturers and distributors from the manufacturing sector with remanufacturing specialists to find solutions in the field of reverse engineering, global logistics and core management.

Reverse engineering allows the exact internal functioning of a product to be identified, and then revised in accordance with the latest standards. As consumer products are currently used all over the world and can break down anywhere, it is a challenge to get products or components back to the manufacturer and prevent them from ending up in the material recycling cycle. These products or components -called cores - are carefully packaged and transported for remanufacturing. The contacts made at ReMaTec 2017 will certainly prevent unnecessary waste and contribute to a more sustainable world.

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The InnovationLAB is a concept employed at all RAI exhibitions

New technologies enable far-reaching forms of remanufacturing

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Range, community ReMaTec welcomed approximately 3,500 visitors to the exhibition and around 43,000 to its website (over 12 months). The newsletter has 6,600 subscribers, the Facebook page 4,300 likes, and ReMaTec has 1,000 followers on Twitter and 150 members on LinkedIn.

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Aquatech

Aquatech Global Events comprises a series of trade exhibitions in the Netherlands and abroad organised for the global water industry. The programmes offer a comprehensive overview of the most recent developments in the field of water treatment, transport & storage, process control & automation and point of use. Aquatech focuses on professionals active in all areas of the water industry, and attracts policy makers, specialists and other parties that apply the technologies in practice.

Upcoming events: Aquatech China 2017 (7-9 June 2017), Aquatech Mexico 2017 (5-7 September 2017) and Aquatech Amsterdam 2017 (31 October, 1-3 November 2017).

BlueTech Research Innovation Pavilion

BlueTech Research organises the Innovation Pavilion during Aquatech Amsterdam where eight selected companies present their innovative solutions in water technology.

Range, community Aquatech Global Events allows its 850 exhibitors to reach some 18,500 professionals from around 140 countries.

FloodEx Europe FloodEx Europe is a new exhibition aimed at professionals in flood prevention. The increasing awareness and manifestations of the impact of climate change have placed flood management high on the agenda of regional and national governments. In October 2017 Floodex Europe will bring together interested parties to exchange ideas, concerns and solutions during the Amsterdam International Water Week in RAI Amsterdam.

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The trade exhibition is developed around the traditional exhibitor stands, while additional elements ensure that both exhibitors and visitors can make the most of the event. The FloodEx Stage, which will be particularly prominent on the exhibition floor, aims to enhance the exhibition with knowledge exchange and inspiration. Solutions to flooding often require more than just individual products provided by certain companies. With FloodEx Europe, RAI Amsterdam is providing a platform where solution developers, governments and water managers can exchange ideas.

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6 CERTIFICATIONS & THE CSR ORGANISATION

76

Certifications EarthCheck Gold RAI Amsterdam was the first exhibition and conference in Europe (and only the second in the world) to achieve EarthCheck Gold status.

EarthCheck is the world's leading sustainability certification in the business tourism sector.

AIPC Gold RAI Amsterdam also obtained the AIPC (International Association of Congress Centers) Gold Certificate, joining a select group of conference centres to have received this international certification in the domains of quality, facilities and social responsibility.

Green Key Gold RAI Amsterdam has obtained a Golden Green Key, the highest possible environmental standard for businesses in the tourism and recreation industry. This is an objective recognition of our sustainability programme.

BREEAM-NL The design for the RAI Amtrium, our multifunctional congress, conference and office concept opened in 2015, was awarded a four-star BREEAM design certificate for new buildings (Excellent). BREEAM-NL is an assessment method that determines the sustainability performance of buildings in the Netherlands. This was the first time that a Dutch convention centre had met this stringent sustainability standard.

ISO-9001 en ISO-14001 RAI Amsterdam has been ISO-9001 and ISO-14001 certified since 2011, confirming that we have systems in place for managing quality and the environment through structured processes. The focus is on meeting customer needs and environmental laws & regulations, and on continuous improvement.

OHSAS-18001 (occupational health & safety) RAI Amsterdam received the OHSAS-18001 (occupational health and safety) certificate in early 2016. This standard focuses on the monitoring of working conditions and safety.

ISO-20121 (sustainable events) At the end of 2015, RAI Exhibitions made a start with assessing international events in the RAI Convention Centre for the ISO-20121 standard, a certificate for sustainable events. The certification for this standard, completed in the second quarter of 2016, is in line with RAI Amsterdam’s long-term CSR strategy to make events more sustainable. RAI Amsterdam became the first Dutch conference facility to meet the OHSAS-18001 and ISO-20121 standards.

77

ITS – accessibility of buildings to people with disabilities To improve accessibility to people with disabilities, we have invested in upgrades such as disabled parking places, toilets and lifts, and route guidance around the main receptions. As a result, RAI Amsterdam obtained the Integral Accessibility Standard (ITS) certificate for the accessibility of buildings to people with disabilities in early 2017.

“One of the RAI’s core values is that ‘the RAI is for everyone’. I am delighted therefore that we have obtained an ITS certificate for the entire RAI complex” Michael Tjon - Quality manager

Top Employer The Top Employer certificate shows that RAI Amsterdam is a valued and forward-looking employer in terms of human resource management. We have obtained the certificate in 2015, 2016 and 2017.

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Awards International AEO Sustainability Award RAI Amsterdam received the Sustainability Award at the 22nd AEO (Association of Exhibition Organisers) Excellence Awards in June 2016. These awards are presented annually to organisations that have made an exceptional contribution to the exhibition industry.

RAI Amsterdam was nominated in the ‘Best Sustainability Award’ category together with seven competitors, including the Abu Dhabi National Exhibitions Centre and Olympia London. “The RAI’s major investments have paid off,” stated the jury. “Achieving zero waste is very impressive and there have been serious efforts to form partnerships with local suppliers. Many people voted for the awards and the competition was fierce: the RAI should be proud of its achievement.

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UN Global Compact The Global Compact Initiative is an international platform where companies, UN organisations, trade unions and civil society cooperate to implement ten principles in the fields of:

Human rights Working conditions Environmental protection Tackling corruption

By participating in the UN Global Compact, RAI Amsterdam endorses the ten Global Compact principles.

80

CSR organisation The RAI’s CSR organisation manages our CSR activities and aims to ensure that it is properly anchored in the company’s daily activities. It also enables the RAI to operate in accordance with the planning, ensuring that we maintain our leading position in CSR. The organisation is structured as follows:

CSR manager The CSR manager is responsible for:

developing the CSR policy, vision and strategy; instigating innovation; supervising and providing advice to policy area owners in the realisation of their activities ; enhancing support and stakeholder engagement; monitoring, reporting and steering progress.

The CSR manager also functions as an external point of contact in the field of CSR.

Policy area owners ‘Owners’ have been appointed to each of the CSR policy areas. They work in various departments within RAI Amsterdam and are responsible for the development and realisation of RAI Amsterdam’s corporate social responsibility goals within their sphere of work/focus.

CSR board The CSR Board is a platform which aims to stimulate CSR development.

MVO-ambassadeurs CSR ambassadors have been playing a key role in rolling out our CSR activities since 2008. They will continue to be important representatives of CSR within the company by supporting the implementation and anchoring of CSR on the ground.

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7 ABOUT THIS REPORT

82

About this report This Sustainability Report from RAI Amsterdam BV provides an online overview of the results and main developments in the field of Corporate Social Responsibility (CSR) in 2016. It is intended for all stakeholders of the RAI as well as anyone with an interest in RAI Amsterdam’s sustainability policy. This and previous reports going back to 2008 can be found on www.rai.nl.

Contents of this report The contents of this report are based on RAI Amsterdam’s CSR strategy for 2013-2017 and an extensive stakeholder consultation. They were determined by means of a materiality analysis in 2016, which compared the objective importance of the relevant topics with the importance attached to them by internal and external stakeholders. The outline of the report is therefore aligned with the information needs of the stakeholders.

Data request The CSR manager had a coordinating role in collecting the reported data and the CSR Board was responsible for validation. The data for this Sustainability Report was collected via requests to the policy area owners. The Controlling department of RAI Amsterdam was responsible for processing the data.

The data in this report does not involve estimates unless indicated otherwise.

Questions or comments?

Please contact the Corporate Communication department via corcom@rai.nl with any questions or comments related to this report.

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8 GRI TABLE

84

GRI table GRI table GRI code

GRI G4 Information directives

Clarification

Strategy and analysis

G4-1

Statement from the Executive Board about the relevance of sustainability to

https://2016raidven.sites.kirra.nl/voorwoord-directie

the organisation and its strategy

Organisation profile

G4-3

Name of the organisation

RAI Amsterdam B.V.

G4-4

Primary brands, products, and/or services and events

https://2016raidven.sites.kirra.nl/rai-en-mvo-in-vogelvlucht/profiel-rai-

G4-5

Location of the organisation’s headquarters

RAI Amsterdam

Europaplein

ML 1078 GZ Amsterdam

G4-6

Number of countries where the organisation operates (as relevant to

RAI Amsterdam is active within several countries.

amsterdam

sustainability issues) G4-7

Nature of ownership and legal form

https://2016raidven.sites.kirra.nl/rai-en-mvo-in-vogelvlucht/profiel-raiamsterdam

G4-8

Markets served (including geographic breakdown, sectors served, and

https://2016raidven.sites.kirra.nl/rai-en-mvo-in-vogelvlucht/profiel-rai-

types of customers)

amsterdam

G4-9

Scale of the reporting organisation

The RAI has a stable, flexible external pool of some 300 temporary staff

https://2016raidven.sites.kirra.nl/rai-en-mvo-in-vogelvlucht/kerngegevens

G4-10

Details of workforce by type of work, work agreement and region

https://2016raidven.sites.kirra.nl/rai-en-mvo-in-vogelvlucht/kerngegevens

G4-11

Percentage of total employees covered by collective bargaining agreements

RAI Amsterdam has its own work conditions package and is not covered by

G4-12

Description of the supply chain

-

G4-13

Significant changes during the reporting period regarding size, structure or

No significant changes to size, structure or ownership have occurred during

ownership

the period under review.

Whether and how the precautionary approach or principle is addressed by

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie

and uses around 4,000 temporary staff in any given year.

a collective labour agreement.

G4-14

the organisation

G4-15

Externally developed economic, environmental and social charters,

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/un-

principles, or other initiatives to which the organisation subscribes

global-compact

G4-16

Membership in associations

Not included

G4-17

A list of all entities included in the organisation’s consolidated financial

http://jaarverslag2016.rai.nl/jaarrekening

statements G4-18

Process for defining report content

G4-19

Material aspects

https://2016raidven.sites.kirra.nl/rai-en-mvo-invogelvlucht/stakeholderdialoog-en-verslaglegging https://2016raidven.sites.kirra.nl/rai-en-mvo-invogelvlucht/stakeholderdialoog-en-verslaglegging

G4-20

Report the Aspect Boundary within the organisation

G4-21

Report the Aspect Boundary outside the organisation

https://2016raidven.sites.kirra.nl/rai-en-mvo-invogelvlucht/stakeholderdialoog-en-verslaglegging https://2016raidven.sites.kirra.nl/rai-en-mvo-invogelvlucht/stakeholderdialoog-en-verslaglegging

G4-22

The effect of any restatements of information provided in previous reports

n/a

G4-23

Significant changes from previous reporting periods

n/a

G4-24

Stakeholder groups engaged by the organisation

https://2016raidven.sites.kirra.nl/rai-en-mvo-invogelvlucht/stakeholderdialoog-en-verslaglegging

G4-25

Basis for identification and selection of stakeholders

https://2016raidven.sites.kirra.nl/rai-en-mvo-invogelvlucht/stakeholderdialoog-en-verslaglegging

85

G4-26

G4-27

Approach to stakeholder engagement, including the frequency of contacts

https://2016raidven.sites.kirra.nl/rai-en-mvo-in-

per type and group of stakeholders

vogelvlucht/stakeholderdialoog-en-verslaglegging

Key topics and concerns that have been raised through stakeholder

RAI Amsterdam listens to its stakeholders. Feedback from the 2016

engagement, and how the organisation has responded to those key topics

consultation will be included in the recalibration/adaptation of the policy.

and concerns, including through its reporting.

Report profile

G4-28

Reporting period for information provided

1 January-31 December 2016

G4-29

Date of most recent previous report

jun‑16

G4-30

Reporting cycle

Annual

G4-31

Contact point for questions regarding the report or its contents

Corporate Communication Department via corcom@rai.nl

GRI table of contents

G4-32

The ‘in accordance’ option chosen

Core

G4-33

Policy and current practice with regard to involving external assurance for

RAI Amsterdam has not had the sustainability report verified externally by

the report

an accountant

Governance, commitments and engagement

G4-34

Governance structure of the organisation, including committees under the

http://jaarverslag2016.rai.nl/in-vogelvlucht/samenstelling-rvc-en-directie

highest governance body

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

G4-35

Process for delegating authority for economic, environmental and social

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

topics

organisatie

G4-36

Executive roles/positions for economic, environmental and social topics

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

G4-37

Mechanisms which give shareholders and employees the opportunity to

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

make recommendations or exercise joint authority with the highest

organisatie

organisatie

organisatie

governance body on economic, environmental and social topics G4-38

The number of members of the highest governance body who are

0

independent and/or non-executive members G4-39

Chair of the highest governance body

CEO

G4-41

Processes in place for the highest governance body to ensure conflicts of

http://jaarverslag2016.rai.nl/governance-en-risicomanagement

interest are avoided

G4-42

Role of the highest governance body in the development, approval and

Final approval is given by the Executive Board. The Board is supported in

updating of the mission, vision, goals and strategy related to economic,

this by the CSR Board.

environmental and social topics G4-43

G4-44

Measures taken to enhance the highest governance body’s collective

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

knowledge of economic, environmental and social topics

organisatie

Processes for evaluation of the highest governance body’s performance,

http://jaarverslag2016.rai.nl/governance-en-risicomanagement

especially with respect to economic, environmental and social impact, opportunities and risks

G4-45

Procedures of the highest governance body for overseeing economic,

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

environmental and social impact, opportunities and risks

organisatie

The role of the highest governance body in reviewing the effectiveness of

http://jaarverslag2016.rai.nl/governance-en-risicomanagement

G4-46

risk management processes in the field of economic, environmental and social topics G4-47

Frequency of the highest governance body’s review of economic,

Monthly

environmental and social opportunities, risks and impact G4-48

G4-49

Highest committee or role/position that reviews and approves the annual

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

sustainability report and ensures that all material aspects are covered

organisatie

Process for communicating critical concerns to the highest governance

https://2016raidven.sites.kirra.nl/certificeringen-en-mvo-organisatie/mvo-

body

organisatie

86

G4-50

Nature and number of critical concerns that were communicated to the

RAI Amsterdam has started a strategy acceleration project for the topic

highest governance body and the manner in which they were addressed

Sustainable Product Range in which product groups were defined and given a sustainable alternative.

G4-51

Manner in which the remuneration policies of the highest governance body,

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-rai-

top managers and senior executives (including severance pay) are linked

amsterdam/structuur-organisatie

with the performance of the organisation (including social and environmental performance) G4-52

Process for determining remuneration

http://jaarverslag2016.rai.nl/governance-en-risicomanagement

G4-53

How employees’ and shareholders’ views are sought and taken into

http://jaarverslag2016.rai.nl/governance-en-risicomanagement

account where remuneration is concerned

Ethics and integrity

G4-56

Internally developed mission statement or statement of principles, norms of

https://2016raidven.sites.kirra.nl/voorwoord-directie/voorwoord

behaviour and assumptions which are important for economic, environmental and social performance

https://2016raidven.sites.kirra.nl/voorwoord-directie/belang-van-mvo

Performance indicators

Economic performance

Information about the management approach

RAI Amsterdam’s Annual Report and Sustainability Report describe the economic and financial approach

G4-EC1

Direct economic value generated and distributed

https://2016raidven.sites.kirra.nl/vergroten-welzijn

G4-EC8

Significant indirect economic impact, including the effects of that

https://2016raidven.sites.kirra.nl/vergroten-welzijn/welzijn-van-

impact

stad-en-regio

Procurement

Information about the management approach

https://2016raidven.sites.kirra.nl/duurzaam-organiseren-en-

EO9

Type and sustainability performance of procurement

EO1

Direct economic impact and value creation as a result of

faciliteren https://2016raidven.sites.kirra.nl/duurzaam-organiseren-enfaciliteren https://2016raidven.sites.kirra.nl/vergroten-welzijn

sustainable initiatives

https://2016raidven.sites.kirra.nl/duurzaam-organiseren-en-

Environment

Information about the management approach

We try to minimise our environmental impact. To guarantee a

faciliteren https://2016raidven.sites.kirra.nl/groei-en-ontwikkelingstimuleren

systematic approach in our business operations, we use an environmental management system based on international guidelines and standards. The five-year objectives are established in our CSR policy plan 2013-2017.

Energy

Information about the management approach

We invest in reducing the use of fossil fuels and our energy

G4-EN3

Energy consumption within the organisation

consumption. https://2016raidven.sites.kirra.nl/duurzaam-organiseren-enfaciliteren/energieverbruik-en-co2-emissie

https://2016raidven.sites.kirra.nl/gri-tabel/stroometiket

G4-EN6

Reduction of energy consumption

https://2016raidven.sites.kirra.nl/duurzaam-organiseren-enfaciliteren/energieverbruik-en-co2-emissie

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Air emissions, wastewater and waste substances

Information about the management approach

Waste is one of the priority areas within the RAI’s CSR policy.

Our goal is that the RAI's waste management be among the best in the world within the convention and events industry.

G4-EN15

Direct emissions of greenhouse gasses (GHG) scope 1

https://2016raidven.sites.kirra.nl/duurzaam-organiseren-en-

G4-EN16

Indirect emissions of greenhouse gasses (GHG) scope 1

G4-EN19

Reduction of greenhouse gas (GHG) emissions

G4-EN23

Total weight of waste by type and disposal method

Transport

Information about the management approach

RAI Amsterdam welcomed more than 1.5 million visitors in

faciliteren/energieverbruik-en-co2-emissie https://2016raidven.sites.kirra.nl/duurzaam-organiseren-enfaciliteren/energieverbruik-en-co2-emissie https://2016raidven.sites.kirra.nl/duurzaam-organiseren-enfaciliteren/energieverbruik-en-co2-emissie https://2016raidven.sites.kirra.nl/duurzaam-organiseren-enfaciliteren/afval

2016. We ensured that their visits proceeded in a safe and efficient way so as to minimise the impact on the environment.

We focus on preventing traffic jams, stimulating alternatives to cars, and limiting or preventing emissions, hindrance and noise pollution.

EO2

Modes of transport taken by visitors as a percentage of total

https://2016raidven.sites.kirra.nl/duurzaam-organiseren-en-

transportation, and initiatives to encourage the use of

faciliteren/mobiliteit-verkeer-parkeren

sustainable transport options

https://2016raidven.sites.kirra.nl/vergroten-welzijn/welzijn-van-

Social

Information about the management approach

To improve wellbeing, we focus on creating social value for both

omwonenden

internal and external stakeholders. RAI Amsterdam has been connecting people since 1893, and as such occupies a central space in its social environment.

https://2016raidven.sites.kirra.nl/vergroten-welzijn/beleid-welzijn

Work conditions and decent work

Information about the management approach

RAI Amsterdam aims to contribute to the wellbeing of current and future employees in an active and visible way. We therefore have a sustainable HR policy oriented toward wellbeing, vitality and lifestyle, and invest in the local community.

LA1

Total number of personnel by type of work, work agreement and

https://2016raidven.sites.kirra.nl/rai-en-mvo-in-

region

vogelvlucht/kerngegevens

http://jaarverslag2016.rai.nl/verslag-van-de-directie/personeel-

Health and safety

Information about the management approach

RAI Amsterdam aims to contribute to the sustainable

en-organisatie

employability of its workers by deploying specific policies that target health, safety and vitality.

LA4

Minimum notice periods in case of operational changes,

This indicator is defined by law in the Netherlands.

including the specifications in collective agreements LA6

Rates of injury, occupational diseases, lost days, and

http://jaarverslag2016.rai.nl/verslag-van-de-directie/personeel-

absenteeism, and total number of work-related fatalities, by

en-organisatie

region and by gender

88

LA8

Health and safety topics covered in formal agreements with

In the covenant for the cleaning and window cleaning sector,

trade unions

RAI Amsterdam has established agreements to ensure good working conditions for its employees.

LA11

LA12

Percentage of employees who receive regular reports on

All employees go through a yearly evaluation and assessment in

performance and career development per gender and employee

which individual performances and career development are

category

discussed.

Composition of governance bodies and breakdown of employees http://jaarverslag2016.rai.nl/in-vogelvlucht/samenstelling-rvc-enaccording to gender, age group, minority group membership, and directie other indicators of diversity

Equal remuneration for women and men

LA13

Ratio of basic salaries and remuneration of women and men per

RAI Amsterdam has fixed salary scales which do not

employee category and significant business location

differentiate between women and men

Local communities (society)

Information about the management approach

To improve wellbeing, we focus on creating social value for both internal and external stakeholders. RAI Amsterdam has been connecting people since 1893, and as such occupies a central space in its social environment.

G4-S01

Implemented local community engagement programmes, impact

https://2016raidven.sites.kirra.nl/vergroten-welzijn/welzijn-van-

assessments, and development programmes

omwonenden

https://2016raidven.sites.kirra.nl/vergroten-welzijn/onze-

Screening of suppliers for social impact

Information about the management approach

-

G4-S09

Percentage of new suppliers that were screened using criteria

-

bijdrage-aan-goede-doelen

for impact on society

Health and safety of customers/visitors

Information about the management approach

RAI Amsterdam is one of the leading European convention centres as far as safety is concerned. The Safe Working Practices Manual describes the relevant rules and procedures.

https://2016raidven.sites.kirra.nl/duurzaam-organiseren-en-

G4-PR1

Percentage of significant product and service categories for

faciliteren/beleid-duurzaam-organiseren-en-faciliteren n/a

which health and safety impacts must be improved EO7

Numbers and types of injuries, fatalities and incidents involving

https://2016raidven.sites.kirra.nl/duurzaam-organiseren-en-

visitors and other relevant stakeholders

faciliteren/veiligheid-safety-first

89

Colophon Published by RAI Amsterdam, Corporate Communication department

Project management Toebosch Consult

Photography Delux NFP Photography OTTI Fotografie Van Yperen Fotografie

Druk SDA

Website Developed in Kirra Jaarverslag

Contact RAI Amsterdam welcomes feedback on this sustainability report via corcom@rai.nl.

Copyright The information in this report can be copied with the following reference to the source: ‘RAI Amsterdam, Sustainability Report 2016’.

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RAI Amsterdam Europaplein 1078 GZ Amsterdam P.O.-box 77777 1070 MS Amsterdam The Netherlands Tel. +31 20 549 12 12 Fax +31 20 646 44 69 www.rai.nl

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