RAI Amsterdam - Sustainability Report 2015

sustain ability report // 2015

Inhoudsopgave . Foreword 1. . . . . from . . the . Board . . . .

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. . . . from Foreword . . the. Board . . .

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. CSR 2. . . in . brief . . .

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. . . . 2015 Highlights . . .

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. . financial Key . . . data . . 2015 . .

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. About 3. . . . RAI . Amsterdam . . . . .

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. . . &. strategy Mission . . . .

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. . . . and Structure . organisation . . . . .

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. CSR 4. . . policy . . .and . organisation . . . . . .

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. . policy CSR . . .and. organisation . . . . .

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. . . .a great Creating . . environment . . . . . to.meet . .

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. . . . wellbeing Improving . . . .

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. . . . environmental Reducing . . . . . impact . . .

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. . . . . communities Empowering . . . . .

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. . policy CSR . . .areas . .

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. . policy CSR . . .statement . . . .

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.26.

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Certificates

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. . . .evaluation External . . . .

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. . Global UN . . Compact . . . .

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.30.

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. . organisation CSR . . . . .

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.31.

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. Improving 5. . . . . wellbeing . . . . .

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. . . . wellbeing Improving . . . .

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.33.

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. . results Key . . .in 2015 . . .

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.34.

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. . Amsterdam RAI . . . . as . a. committed . . . . employer . . . .

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.35.

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. . . . satisfaction Employee . . . . .

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. . Employer Top . . . 2015 . . .

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. . Vitaal RAI . . .

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. . work New . . methods . . . at . RAI . . Amsterdam . . . . .

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. . .to RAI Move . . Amtrium . . . .

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Diversity

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. . . . . employability Sustainable . . . . .

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. . . . staff Temporary . . .

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. . .working Good . . .conditions . . . for . cleaning . . . .and. window . . . cleaning . . . employees . . . . .

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. . . .the. workplace Creating . . . .of .tomorrow . . . .

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. . . return Social . . for . the . .city. of. Amsterdam . . . . .

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Safety

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Charities

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. . . . . with Relationships . . our . neighbours . . . . .

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. Reducing 6. . . . . environmental . . . . . .impact . . .

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. . . . environmental Reducing . . . . . impact . . .

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. . results Key . . .in 2015 . . .

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. . .steps Major . . in .reducing . . . the. use . .of fossil . . fuels . . in . 2015 . . .

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.60.

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. . . Masterplan Energy . . . . .

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.61.

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. . . . consumption Electricity . . . . .2015 . .

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.63.

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. . . . . . 2015 Heating/cooling . . .

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.66.

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Emissions

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. . . . . in .waste Frontrunner . . management . . . . .

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Mobility

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.78.

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. . . a Offering . sustainable . . . . environment . . . . . to .clients . . and . .visitors . . .

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.82.

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. Empowering 7. . . . . . communities . . . . . .

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. . . . . communities Empowering . . . . .

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. . results Main . . . 2015 . .

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.90.

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. . . . content Relevant . . .for.visitors . . .

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.91.

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. . . .together Working . . .to .increase . . .sustainability . . . . .

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. About 8. . . . this . report . . .

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Tabellen

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. . Colofon 11. . . .

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1 FOREWORD FROM THE BOARD

4

Foreword from the Board Dear reader,

I became the new chair of the Board of RAI Amsterdam in April 2016, just as this sustainability report was being written. It is an honour to be at the helm of such a dynamic, inspiring, iconic company as the RAI. This is a company where we work together every day with suppliers, organisers and exhibitors to create valuable encounters which help people and markets develop, grow and move. It is a company with a promise: bringing people together expands borders and inspires!

RAI Amsterdam was established more than a century ago based on a clear social need to connect people. This faith in the power of encounters has allowed the RAI to grow to a very healthy company, which deploys its success in the service of the Amsterdam metropolis. For one thing, the RAI provides employment for more than 7000 people and delivers an economic spin-off value of more than 600 million euro s to its direct environment.

To guarantee that valuable meetings can continue to take place between people now and in the future, corporate social responsibility (CSR) has been high on RAI Amsterdam’s agenda since 2007. This has led to the deployment of many fine initiatives, which have, among other things, reduced any negative impact on the environment. Our waste management process is a great example.What started with small steps in the field of energy savings and waste separation has over almost nine years grown out to a multifaceted CSR policy, and CSR has become a crucial part of the RAI’s strategy. A continuous search for multidimensional value creation is at the heart of this approach. We are looking for ways to do business in which environmental, social and financial benefits go hand in hand.

We are now ready for the following step. The question is no longer whether we are ‘doing enough CSR’ but how to integrate CSR further into the company’s DNA and into the modus operandi of our business here at the RAI. Financial profit is no longer the only starting point – it also becomes a means by which to realise gains and have an impact on a social and environmental level. I think that this kind of perspective is the way of the future. I believe in a RAI which can speed up the move to sustainability and inspire large communities to take the same steps in their own environment. To achieve this, we must make optimal use of our exhibitions. Each exhibition is, in its own domain, a platform which can use the right content, context and connection between the right communities to stimulate sustainable growth and development.

I am genuinely excited about getting down to the business of further developing the RAI into an even more inspiring place for encounters and a premier meeting hub for future generations. I look forward to doing so in a creative way together with my colleagues from the RAI as well as our stakeholders and other interested parties. Together, let us enrich and amaze the world with valuable encounters which truly matter and make a difference.

Paul Riemens, CEO of RAI Amsterdam

5

2 CSR IN BRIEF

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Highlights 2015 Highlights 2015 Highlights 2015 RAI Amsterdam receives Top Employer 2015 certificate Employee satisfaction score rises to 7.9 Signing of the Youth Work Agreement Ten new young people with disabilities start work at RAI Amsterdam RAI Amtrium welcomes 300 local residents during opening Closer to zero natural gas thanks to connection to district heating +10% yield from 1,806 solar panels More than 20% reduction in CO2 emissions compared to 2014 Opening of RAI Amtrium with BREEAM Excellent certificate Construction of multifunctional parking garage (1,000 cars) 100% waste recycling = Zero Waste Improvement of internal waste separation by 20% Twenty product groups given sustainable alternatives Silver UFI Operations and Services Award 2015 InnovationLAB receives permanent platform at RAI exhibitions Partnership between RAI and Natuur & Milieu starts with co-creation of Zero Emission Urban Logistics (ZES) METSTRADE as showcase for ISO 20121

7

Key financial data 2015 Key financial data 2015 * The CO2 emissions figures refer to scope 1 and 2.

2015

2014

Results in million € Turnover

126,2

119,7

Operating results

8,9

13,7

Net results

4,2

9,3

Investments in buildings, systems and inventory

14,4

22,3

Balance sheet total

201,8

198,0

Shareholder equity

86,7

84,7

Balance sheet total

201,8

198,0

Total energy consumption (GJ)

131.983

132.723

Total electricity consumption (GJ)

67.961

61.416

Key sustainability data

Total gas consumption (m3)

1.373.630

1.850.130

District heating (GJ)

20.546

12.443

Total water consumption (m3)

65.915

50.103

Percentage of green electricity purchased

100%

100%

CO2 emissions by RAI Amsterdam (tonnes)*

5.175

6.345

Total waste volume (x 1,000 kg)

3.598

3.160

0%

0%

International events (in Amsterdam)

41

54

Dutch events (in Amsterdam)

43

43

Landfill waste by the RAI (zero waste) RAI Amsterdam events

Theatre productions (in Amsterdam)

39

55

Other events (in Amsterdam)

325

383

Total events (in Amsterdam)

448

535

1.745

1.517

Men

185

196

Women

221

226

Total

406

422

Men

45,57%

46,45%

Women

54,43%

53,55%

Total

100,00%

100,00%

Number of visitors in Amsterdam (x 1,000) Personnel Number of employees

Employees, percent

8

Number of FTEs Men

182,7

191,5

Women

190,9

193,4

Total

373,6

384,9

FTEs, percent Men

48,90%

Women

51,10%

Total

100,00%

Rate of absenteeism Number of work accidents

3,22%

3,40%

54

76

Employees Number of employees

Men

Women

Total

% in- outflow *

Fulltime

169

98

267

Parttime

16

123

139

Outflow

19

24

43

10,59%

Inflow

8

19

27

6,65%

% relative to population on 31/12/15

Age Age distribution of staff on 31/12/15

Age

Number of employees

%

up to 25

12

3,0%

26-35

121

29,8%

36-45

135

33,3%

46-55

90

22,2%

56+

48

11,8%

Total

406

100,0%

9

10

* Eindproduct na verwerking restafval en wordt gebruikt voor energieopwekking van huishoudens

11

3 ABOUT RAI AMSTERDAM

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Mission & strategy Our mission: 'Inspiring people' All of RAI Amsterdam’s activities ultimately revolve around the concept of ‘inspiring people’. We believe in the power of connections and aim to create the conditions in which inspiring meetings can take place. Whether it is an exhibition for the general public, a large conference, an international trade exhibition, a dance event or a theatre production, in everything we do, this essence – inspiring people – remains central.

Strategy: 'increasing the value of meetings' RAI Amsterdam aims to offer added value to its visitors by bringing them together in an inspiring environment. This lets us contribute to their business success, memorable moments, pleasant evenings or any other goal that links them. This is why RAI Amsterdam deploys a strategy aimed at optimally increasing the value of meetings, in all their aspects.

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Structure and organisation Exhibition and conference organisation RAI Amsterdam is an international exhibition and conference organisation. The RAI Amsterdam Convention Centre annually hosts some 450 events that attract around 1.7 million visitors from around the world. We organise international trade exhibitions and national trade and consumer exhibitions in the Netherlands and abroad. In addition we operate the RAI Amsterdam Convention Centre: the exhibition and conference centre in the Zuidas district of Amsterdam. We also offer event-related services to organisers, exhibitors and visitors alike.

Stimulating city and society RAI Amsterdam stimulates the economy of the city and region. Hotels, restaurants, museums, transport companies, suppliers and the airport benefit from the large number of exhibitors and visitors who visit the city due to the (often international) exhibitions, conferences and events in the RAI.

Structure and Board These RAI Amsterdam BV activities take place under the auspices of RAI Holding BV. The shareholders in the holding are the RAI Association (75%) and the City of Amsterdam (25%). A shareholders’ meeting takes place every year. The holding has a Supervisory Board and a Statutory Director. The Supervisory Board meets four times a year. RAI Amsterdam also has a Works Council which meets on a monthly basis and makes recommendations to the Board.

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Governance and reward policy We are aware of our role in society and the resulting responsibilities to our stakeholders, which are described in our core values, business principles and regulations. You can read more about our approach to corporate governance at www.rai.nl/governance

Another aspect of Amsterdam RAI’s policy is its remuneration plan. All RAI employees receive a fixed salary, and there is also the possibility of a variable bonus based on various financial and non-financial key performance indicators (KPIs). Positive financial results are, of course, a major condition in awarding these variable rewards. CSR goals have also been included on the Business Balance Score Cards (BBSC) which are available both for RAI Amsterdam as a whole and for each division and department.

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4 CSR POLICY AND ORGANISATION

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CSR policy and organisation RAI Amsterdam is constantly searching for innovation and improvement. For the period from 2013 to 2017 we have implemented concrete new CSR ambitions and a new CSR policy designed to take the company to the next level. The policy is secured within a CSR organisation to ensure it is future-proof and can make a substantial contribution to creating shared value for our stakeholders and ourselves.

Our stakeholders are:

Clients (visitors, organisers, exhibitors) Suppliers (Future) employees, temporary staff and outsourced staff Shareholders The corporate sector Neighbourhood residents The city of Amsterdam

Dialogue with stakeholders

Dialogue with stakeholders Stakeholder group

Form of dialogue

Frequency

Topic

Internal stakeholders,

Extensive stakeholder

Around 1x per 3 years

Testing CSR policy

shareholders, customers,

consultation 2016

suppliers Customers

Surveys

After exhibition

Customer satisfaction

Visitors

Social media

Continuous

Activities related to the RAI,

Neighbourhood residents

Programming dialogue

3-4x per year

Activities in and around the RAI

Suppliers

Inspiration sessions

3x in 2016

Sustainable procurement

Employees

Employee satisfaction survey

1x per 2 years

Employee satisfaction

Cleaners/window washers

Open feedback sessions

2x per year

Work and working environment

Public transport companies

Dialogue

Regularly

Accessibility of the RAI around

accessibility

(including NS and GVB)

events

Stakeholder consultation We regularly request feedback on our activities, including those related to CSR, from several stakeholder groups. Every three years or so, we carry out an extensive stakeholder consultation. The aim is to map the expectations of key stakeholders internally and externally, and to assess RAI Amsterdam’s CSR performance. This is a way for the RAI to verify the extent to which the current CSR policy focuses on the right things and where it can and/or should focus more or less.

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The feedback received from the stakeholder consultation in 2012 has been included in the policies developed for 2013-2017 as much as possible. In 2016, there was a new, extensive stakeholder consultation, which, together with a determination of materiality, was overseen

by Ernst & Young Accountants LLP. There were three stages: stakeholder mapping, stakeholder consultation (internal and external interviews and surveys), analysis and reporting. Some 88 stakeholders were consulted.

Important topics for stakeholders The topics most frequently mentioned by the consulted stakeholders were: waste & energy, employees, procurement and product range.

After consultation with the CSR board, event content, mobility and security were added to this list. These are the topics which form the basis for the RAI’s CSR reporting in 2015 and have been validated as such by the CSR board.

Materiality matrix

* Energy: gas, electricity, CO2 emissions ** Procurement: product range, catering, socially responsible procurement *** Social engagement: relationship with local residents, social & economic spin-off, charities

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Creating a great environment to meet ‘Creating a great environment to meet’ is our shared long-term approach in which we link our business strategy to our CSR ambitions.

By means of sustainable innovation we generate shared value for our stakeholders and ourselves, and help build a future full of new experiences, opportunities and meaningful moments that really matter.

We formulated our CSR ambition for the period 2013-2017 as follows: ‘RAI Amsterdam aims to be one of the visible frontrunners in the field of sustainability in the conference and event industry in Europe.’ This means that we aim to provide a clearer insight into our current and future efforts in the field of sustainability. By being more visible and sharing knowledge and experience, Amsterdam RAI hopes to become an example within the sector. This will allow us to jointly take sustainability in the industry to a higher level.

Our core values are at the heart of how we operate in the market and how we deal with our stakeholders.

The five core values of RAI Amsterdam are:

Inspiring people Energising Stimulating business Accessible to all Achieving sustainable results

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Achieving sustainable results involves a commitment to create social and economic value based on sustainable operational management on an annual basis and in the long term.

With our ‘Creating a great environment to meet’ approach, we have determined three focus areas:

Improving wellbeing Reducing environmental impact Empowering communities

These areas have been categorised in our CSR strategy house:

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Improving wellbeing Here we mean the wellbeing of people in a non-material sense. To improve wellbeing, we focus on creating social value for both internal and external stakeholders. RAI Amsterdam has been connecting people since 1893, and as such occupies a central space in society.

We invest in connected and involved employees who actively work on creating a sustainable and inspiring environment.

We create a safe, welcoming environment for all those with business or social involvement in RAI Amsterdam or its activities.

We take part in the local community by making structured investments in social return.

Ambitions By 2017 we will be one of the frontrunners in providing the most attractive, sustainable (working) environment in the conference and event sector in Europe. We also aim to be good neighbours.

Main goals Actively and visibly contributing to the wellbeing of internal stakeholders in such a way that it is recognised by them Significantly increasing the social return for the city of Amsterdam All employees make well-founded decisions based on People, Planet, Profit within their activities Supporting two predetermined charities through funding, visibility and facilities

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Reducing environmental impact By the environment we mean the quality of life for people, animals and nature. To reduce our impact we focus on limiting the effect of our operations on the environment in the areas where our influence is greatest.

We continuously aim for smart and efficient processes and sustainable solutions and cooperation. We take responsibility for our activities and strive to make the environmental footprint of organising and facilitating events as small as possible. RAI Amsterdam helps its clients (organisers and exhibitors) make events as sustainable as possible and encourages visitors to act in a sustainable way.

Ambitions Organising events and conferences from a sustainable setting with a minimal impact on the environment has been our goal since 2008, and we will further develop it over the coming years.

Main goals Improving the waste separation percentage by 10% Maintaining Zero Waste (100% waste recycling) 3% reduction on in-house energy consumption per year Proactively stimulating the use of public transport to the RAI

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Empowering communities By community we mean connections and relationships between people. Empowering communities involves a focus on organising and facilitating events that help connect and inspire people.

The result is new visions, ideas and developments in the market and society. We also strengthen our own position and allow our clients to achieve sustainable results, while at the same time creating spin-offs for our business environment.

Ambitions Our clients and suppliers are aware of our CSR ambitions and proactively involved in developing new solutions and partnerships in the field of sustainability.

Main goals Sustainable advice is part of consultative selling For each product in our range we offer a sustainable alternative Sustainable catering is a standard product within our range, subcontracts and buyouts All visitors to a RAI event have an inspiring experience with regard to sustainable developments in their field All RAI exhibitions offer an optimal platform for sustainable exhibitors

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CSR policy areas The three focus areas have been categorised in 15 policy areas (see CSR strategy house) designed to ensure that CSR is properly anchored in our core business (facilitating and organising events) and our daily operational management (the organisation). In defining these policy areas we looked at which areas are most relevant to realising our ambitions. These were then reviewed against the interests that our stakeholders attach to these areas. Sections 5, 6 and 7 of this report highlight the results.

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CSR policy statement The RAI policy for corporate social responsibility, the environment, safety and working conditions states the following:

In the rich history of Amsterdam RAI, business decisions have never been taken on purely economic grounds. The societal implications for the city and region have always been explicitly taken into account when organising and facilitating successful and hospitable events.

RAI Amsterdam aims to be one of the visible leaders in the field of sustainability in the European conference and event sector. To realise this goal, we formulated a long-term approach under the motto ‘Creating a great environment to meet’, in which we link our business strategy to our CSR ambitions.

We respect the Universal Declaration of Human Rights and are aware of our responsibilities. We aim to create a safe, healthy, environmentally-friendly and accessible environment to (temporary) employees, clients and visitors, suppliers, contractors and others who fall under our responsibility. To do so we develop programmes to reduce risks, injury and illness, improve CSR performances and realise sustainable events in the RAI Convention Centre. Integrity and transparency are a natural foundation for our relationship with all our stakeholders, and safety and sustainability are major considerations in the realisation of construction projects and the selection of suppliers. Where necessary, we will involve interest groups in CSR projects.

This policy is supported by our core values and a management system in accordance with ISO-14001 (environment), OHSAS-18001 (safety & working conditions) and ISO-20121 (sustainable events). During the periodic evaluations, compliance with legislation and regulations, process management and continuous improvement will be key.

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Certificates EarthCheck Gold We were the first exhibition and conference in Europe (and only the second in the world) to achieve the EarthCheck Gold status.

EarthCheck is the world's leading sustainability certification in the business tourism sector.

AIPC Gold We also obtained the AIPC (International Association of Congress Centres) Gold Certificate. The RAI thereby joins a group of 24 AIPC conference centres which represent this international certification in the domains of quality, facilities and social responsibility.

Green Key Gold We won a Golden Green Key again in 2015. This is the highest possible environmental standard for businesses in the tourism and recreation industry, and an objective recognition of RAI Amsterdam’s sustainability programme.

BREEAM-NL The design for the RAI Amtrium, our new multifunctional congress, conference and office concept, was awarded a four-star BREEAM design certificate for new buildings (Excellent). BREEAM-NL is an assessment method that determines the sustainability performance of buildings in the Netherlands. This is the first time that a convention centre in the Netherlands has met this stringent sustainability standard.

ISO-9001 and ISO-14001 We have been ISO-9001 and ISO-14001 certified since 2011. This confirms that we have systems for managing quality and the environment with structured processes. The focus is on meeting customer needs and environmental laws and regulations, and on continuous improvement.

OHSAS-18001 (occupational health & safety) RAI Amsterdam received the OHSAS-18001 (occupational health and safety) certificate in early 2016. This standard focuses on the monitoring of working conditions and safety.

ISO-20121 (sustainable events) At the end of 2015, RAI Exhibitions made a start with the assessment of international events in the RAI Convention Centre for the ISO20121 standard, a certificate for sustainable events. The certification for this standard, completed in the second quarter of 2016, is in line with RAI Amsterdam’s long-term CSR strategy to make events more sustainable. RAI Amsterdam is thereby the first Dutch conference facility which meets the OHSAS-18001 and ISO-20121 standards.

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ITs – accessibility of buildings for people with disabilities One of RAI Amsterdam’s core values is that the RAI is for everyone. To improve accessibility to people with disabilities, we invested in upgrades such as disabled parking places, toilets and lifts, and route guidance around the main receptions. We expect to achieve the ITs (Integrale Toegankelijkheidsstandaard) standard for integrated accessibility for the whole RAI complex in 2016.

Top Employer The Top Employer certificate shows that RAI Amsterdam is a valued and forward-looking employer in the field of human resource management.

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External evaluation Silver UFI Operations and Services Award 2015 Heartwarming Amsterdam, the regional catering concept of RAI Amsterdam , has won the Silver Award in the ‘Innovative Catering Concepts’ category of the UFI Operations & Services Award, presented by the organisers of the UFI (The Global Association of the Exhibition Industry). The RAI concept is aimed at the sustainable use of ingredients produced in the Amsterdam region.

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UN Global Compact The Global Compact Initiative is an international platform where companies, UN organisations, trade unions and civil society cooperate to interpret ten principles in the field of:

Human rights Working conditions Protecting the environment Tackling corruption

By participating in the UN Global Compact, RAI Amsterdam endorses the ten Global Compact principles.

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CSR organisation Our current CSR organisation was established in 2013. A key factor was the importance of better securing CSR within the organisation and its daily activities. This recognises the fact that the various departments include experts in the various policy areas who are better able than the Board to formulate goals for these specific areas.

By formulating 15 policy areas we ensure that CSR is properly anchored in the company. CSR goals have also been included on the Business Balance Score Cards (BBSC) of each department.

The CSR Board The CSR Board includes representatives from the Executive Board and upper management plus the CSR Manager. Every member of the CSR Board is a sponsor to various policy area owners. The CSR Board meets ten times a year.

Activities:

Determining the CSR ambitions Starting up CSR projects and supervising the realisation thereof Monitoring progress and defining and resolving bottlenecks Enhancing internal support Reporting

The CSR Manager mainly has a coordinating role and defines the outlines of the CSR programme.

CSR policy area owners ‘Owners’ have been appointed for each of the 15 policy areas who define concrete goals in their daily activities to create a broader foundation for CSR. In addition, the owners coordinate and implement the necessary activities (the programme) to realise these goals.

CSR ambassadors CSR ambassadors have been playing a key role in rolling out our CSR activities since 2008. In our CSR organisation, they are linked to and support the CSR policy area owners. The CSR ambassadors will continue to be important representatives of CSR within the company.

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5 IMPROVING WELLBEING

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Improving wellbeing Ambitions In 2017 we will be one of the frontrunners in providing the most attractive, sustainable (working) environment in the conference and event sector in Europe. We also aim to be good neighbours.

Main goals Actively and visibly contributing to the wellbeing of internal stakeholders in such a way that it is recognised by them.

Significantly increasing the social return for the city of Amsterdam.

All employees make well-founded decisions based on People, Planet, and Profit within their activities.

Supporting two predetermined charities through funding, visibility and facilities.

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Key results in 2015 Key results in 2015 Internal stakeholders

RAI Amsterdam receives Top Employer 2015 certificate Employee satisfaction score rises to 7.9

Potential employees

Improving work opportunities for young people: signing of the Youth Work Agreement Ten new young people with disabilities start work at RAI Amsterdam

Neighbourhood residents

RAI Amtrium welcomes 300 local residents during opening

Charities

Beginning of partnership with Natuur & Milieu

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RAI Amsterdam as a committed employer RAI Amsterdam aims to actively and visibly contribute as an employer to the welfare and wellbeing of current and future employees. We pursue a sustainable HR policy focused on wellbeing, fitness and a healthy lifestyle for our employees.

At the same time, as an employer we ensure that we are part of the local community. Structured investments into social return are made with respect to:

The role of RAI Amsterdam as a reintegration company The role of RAI Amsterdam as an approved training company Helping people with difficulties join the labour market Reducing youth unemployment

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Employee satisfaction RAI employees feel strongly connected to the company. Programmes such as the ‘new way of working’ (Het Nieuwe Werken) and RAI Vitaal give a boost to workers and visibly contribute to a good overall dynamism and sense of pride.

Company score 0.6% above national average Employees gave feedback on their satisfaction regarding work at RAI Amsterdam during an employee satisfaction survey which was carried out in November 2014. The results were presented in 2015. In addition to identifying the most important points for improvement, they gave us a deeper understanding of the effects of the personnel policy.

The purpose of the employee satisfaction survey was similar to that of the study carried out in 2012. In addition to overall satisfaction, the employees were asked about eight specific subjects: activities, organisation, working conditions, development opportunities, remuneration, managers, efficiency and colleagues.

Key results of the employee satisfaction survey:

2014

2012

compared to national average

Overall satisfaction

7,9

7,7

Colleagues

7,9

7,9

Organisation

7,7

7,7

+ 0,6 (7,3) + 1,1 (6,6)

There were also negative points to consider: the topics of remuneration, efficiency and development opportunities were found to have room for improvement.

The report was discussed in a management meeting and in the Works Council. The results were then presented to the employees by the director or manager, and translated into a plan of action for each department or part of the company.

Addressing concerns: RAI Excellent The RAI Excellent programme focuses on improving efficiency and eliminating duplication. It has included an inventory of improvement potential in departmental and chain efficiency. A total of 32 implementation plans have been set up. On the level both of departments and the company as a whole, 2015 has seen efforts made to structurally improve the entire process chain.

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Top Employer 2015 RAI Amsterdam received the official Top Employer certificate in February 2015. The extensive assessment which preceded this performance focused on the HR policy deployed by RAI Amsterdam in nine domains: Talent Strategy, Workforce Planning, Onboarding , Performance Management, Learning & Development, Compensation & Benefits, Leadership Development, Career & Succession Management and Culture . Special attention was given to the extent to which policy is respected in practice.

For current and potential employees, this concretely means that the company provides optimal working conditions which ensure ample space for personal and professional development.

The Top Employers Institute certifies excellence in the conditions that employers create for their workers worldwide. The Top Employers certificate is awarded every year to organisations which offer superior working conditions, provide support for the development of talent at all levels of the company and strive continuously to improve working conditions. RAI Amsterdam has been authorised by the Top Employers Institute to use the certificate in 2016 as well.

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RAI Vitaal RAI Amsterdam promotes actions that lead to awareness of the importance of health and encourages employees to participate. We call this programme ‘RAI Vitaal’. It focuses on topics such as:

health & fitness stimulating work enjoyment finding the proper balance between work and private life preventing stress and absenteeism

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New work methods at RAI Amsterdam The goal of the so-called ‘new way of working’ (Het Nieuwe Werken) approach is to realise an environment in which we are better able to realise our goals, get the best from our employees, talents and potential, and improve customer focus and satisfaction. In short ‘working together to create a more effective working environment.’

We use three pillars to create a work environment which offers a good balance between operational excellence and creativity:

1. Management & space

We provide result-oriented management with space for and reliance on employees taking their own responsibility. Cooperation is based on an optimal realisation of client needs and personal development.

2. Learning capacity

Working together in a smarter way by providing and receiving feedback and learning from each other. We constantly improve and develop ourselves through the exchange of knowledge and experience, both online and offline, throughout the RAI.

3. Flexible working

We work together effectively in a flexible working environment in which we create meaningful encounters. We make agreements on how and where we work (together) most effectively, independent of time and place.

The new way of working has been integrated into daily practices and is experienced positively by employees, as shown, among others, by the high score received by the RAI as an employer in the latest employee satisfaction survey.

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Move to RAI Amtrium The RAI Amtrium was taken into use in May 2015. This superb new office space is completely oriented toward flexible working.

Employees were prepared for the move and the new way of working under the motto ‘Working together to create a more effective working environment’. This included information sessions, inspiration sessions and trainings. A blog gave answers to frequently asked questions and the working arrangements were clearly communicated.

A study was carried out about working in Amtrium in late 2015, and the overall satisfaction score was found to be 7.6. The employees most appreciated the attractive workplace and pleasant working atmosphere. However, they felt a need for more quiet places or private spaces for using phones. This will be further examined.

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Diversity We are convinced that diverse teams have a positive influence on results, which is why RAI Amsterdam strives to achieve diversity in the composition of its departments in terms of age, experience, gender and competences. With 49% of men and 51% of women, the RAI has good balance in its personnel. As more than 35% of key positions are occupied by women, the objective in the field of gender diversity described in the Talent to the Top charter has been easily met. However, there is still room for improvement in senior management.

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Sustainable employability RAI Amsterdam aims to ensure sustainable employability of its staff with a specific policy that targets health, safety, career development and vitality to let them be productive, motivated, fit and healthy both within and outside of the company.

There are three focal points to sustainable employability within RAI Amsterdam: 1.

Fostering dialogue between managers and staff to discuss employability now and in the long term

2.

Creating a culture of responsibility among workers so they enhance their own employability

3.

Future-proofing policy and means in order to provide support in terms of sustainable employability

RAI Amsterdam has drawn up an action plan to promote a dialogue on these subjects and has received approval and funding from the European Social Fund for this purpose. In 2015 we started a training course for managers on coaching related to employability. This gives managers theoretical knowledge and practical guidelines on how to further develop their coaching skills.

The goals of the training are: Exploration and understanding of employability issues and situations in the relevant department; Awareness of the roles and responsibilities of managers versus employees; Understanding and development of conversation skills to effectively manage employability.

We also entered a dialogue with employees in 2015 about how they could and wish to be employable now and in the longer term.

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Temporary staff RAI Amsterdam strives to have a stable and limited external pool of first-class temporary staff. These temporary staff are decisive in creating the highest possible added value for customers and visitors to RAI Amsterdam and for RAI Amsterdam itself. To achieve this HR objective, the fixed and flexible workforce are of equal importance.

We offer employment to approximately 4,000 different temps every year, which is necessary given the dynamic work pattern that characterises our services. The temporary staff are deployed based on partnerships with agencies, and often represent us in our first contact with visitors. They are coordinated from a specially equipped Hospitality Crew Centre (HCC).

The Flex Management department takes care of the development of the temporary staff policy. The purpose of this policy is to create and safeguard activities which aim to obtain and retain sufficient, motivated and competent employees in a timely fashion.

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Good working conditions for cleaning and window cleaning employees In the covenant for the cleaning and window cleaning sector, RAI Amsterdam has established agreements to ensure good working conditions for its employees. The Covenant was further extended in 2014.

Open feedback sessions We organise two annual feedback sessions for cleaning and window cleaning employees in addition to the regular meetings. In these sessions, small groups discuss items for improvement for both the cleaning company and RAI Amsterdam.

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Creating the workplace of tomorrow We think it is important to play a role in educating students for the job market. In 2015, there were 83 trainees working in the RAI. Our own placement office, manned by a trainee under the supervision of our recruiter, takes care of things like recruitment procedures, contacts with educational institutions and requests for tours. In 2015 over 600 students were shown around the RAI and we gave guest lectures at schools to some 1,200 students.

Cooperation with training institutes RAI Amsterdam is enthusiastic about making connections between training and practice. Cooperation with relevant training institutes is a natural part of this. The advantages include bringing studies and practice closer, promoting a substantive impulse to the programme and establishing an image for RAI Amsterdam as an employer in the labour market.

We have initiated three structural partnerships with the University of Applied Sciences of Amsterdam, Stenden University of Applied Sciences in Leeuwarden and VMBO College Zuid (located opposite RAI Amsterdam). In 2015, we also worked together with the Hotelschool The Hague, Hotel Management School Maastricht and NHTV Breda University of Applied Sciences.

Intermediate vocational (MBO) curriculum RAI Hospitality We are proud of our partnership with the VMBO College Zuid (ROC) in Amsterdam, where ‘RAI Hospitality’ has been included in the curriculum since 2012. The yearly programme consists of a guest lecture, several courses in hospitality, a tour of the RAI and a practical internship in the RAI during the Huishoudbeurs exhibition.

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Approved teaching company RAI Amsterdam is a recognised work-based learning company and provides traineeship places (vocational learning track or BBL) at levels 3 and 4. A master-apprentice programme is deployed within the technical service, which aims to boost:

1.

the influx of young technicians with a view to future replacement

2.

support for older people with reduced physical capacity

BBL students who complete a two-year course within this programme are offered a permanent contract.

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Social return for the city of Amsterdam We aim to generate a greater social return for the city of Amsterdam. The Sector Plan we developed has allowed us to offer a number of concrete projects to provide better opportunities to people with poor job prospects and unemployed youth.

This is largely based on one of the core values of RAI Amsterdam: ‘RAI for everyone’.

Tackling youth unemployment We signed a Youth Work Agreement in 2015. RAI Amsterdam is able and willing to play a role in improving opportunities for young people to join the labour market. We do this through the following measures:

Deployment of temps & training: basic training, e.g. hospitality training or a traffic controller diploma.

Apprenticeship programme within our technical department: BBL students take two-year training courses and receive permanent contracts upon completion.

Tours (10-12 per year) for both higher vocational and intermediate vocational students: 600 students per year.

Offering around 90 traineeships per year through a dedicated traineeship office. Traineeships at HO (Higher Vocational Education) and MBO (Intermediate Vocational Training) levels in the forms BBL (vocational learning track), BOL (vocational training) and combined work/education.

Training of trainees: e.g. job applications, personal branding, time management, MS Office skills.

‘DiscoverRAI’ initiative for trainees: one day spent in another department to acquire knowledge and develop other skills.

RAI Discovery at start of traineeship: day of introduction to RAI Amsterdam.

RAI Hospitality project at Amsterdam ROC: lessons based on RAI e-modules, tour and lecture, and hospitality training. Forty students spend three days working with the Huishoudbeurs service team.

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RAI and young people with disabilities RAI Amsterdam has been active as a recognised work training company for people with disabilities since October 2015. It is the first exhibition and conference organisation in the Netherlands to offer people with disabilities the opportunity to learn and gain work experience within the framework of the Dutch Participation Act. In doing so RAI Amsterdam contributes to the agreement between the industry and government to create a total of 125,000 extra jobs for people with disabilities by 2026.

To place young people with disabilities, RAI Amsterdam started a close cooperation with the Employee Insurance Administration (UWV), the ROC College in Amsterdam and WSP Groot-Amsterdam in 2015. In 2014, research was conducted by the UWV on opportunities for this target group at RAI Amsterdam. Labour analyses were carried out at the Banqueting department and the Hospitality Crew Centre (HCC). It was found that these departments had plenty of work suitable for people with occupational disabilities.

The first ten trainees started at RAI Amsterdam in October 2015. They worked four days a week and went to school one day a week to be trained as ‘hospitality and service employees’ based on an internal company training custom-made for RAI Amsterdam by the ROC Amsterdam. The trainees were supported by a job coach as well as a work supervisor from the department in which they were active.

RAI Amsterdam aims to use the experiences from this project to provide suitable structural work opportunities to the target group of the Participation Act in the future. In January 2016 seven members of the trainee programme received their work contract from Arjan Vliegenthart, municipal executive councillor for Labour, Income and Participation in Amsterdam, and Jules Broex, HR manager of RAI Amsterdam.

Intention to proceed RAI Amsterdam intends to follow up on this process and start a second project in September 2016.

During a ceremony attended by family, colleagues and supervisors, municipal executive councillor Vliegenthart said: “I wish these Amsterdammers lots of luck. This is a major step on their way to employment. It is not easy for people with an occupational disability to enter the labour market without assistance, which is why this type of learning experience is so important. It is wonderful that RAI

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Amsterdam has taken on this responsibility and developed such a good training programme for people with occupational disabilities.”

Jules Broex, HR manager at Amsterdam RAI, added: “The RAI aims to be an employer which makes an active and visible contribution to the welfare and wellbeing of all current and future employees. Committed to being a recognised training company, we are pleased to be able to prepare students for the wider labour market and eventually a permanent job through this project, whether here at the RAI or at another company in the hospitality sector.”

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Safety RAI Amsterdam is one of the frontrunners in Europe with regard to safety policies in convention centres. We aim to create a safe working environment for internal and external stakeholders alike. Our ‘Safety at Work’ handbook is currently being used as a guideline for developing safety standards by other European convention centres.

Safety & Security Board The Safety & Security Board monitors the RAI’s health, safety & security policy, which aims to establish safety measures and facilities.

The board:

supports continued operations in a hospitable manner; ensures that the interests of the RAI and its employees, customers, suppliers and visitors are represented in the broadest sense.

The Safety & Security board met twice in 2015 in accordance with its schedule.

Crisis Management Protocol We have updated our crisis management organisation, successfully completing the Crisis Management Protocol. The RAI is connected to the warning system of the Dutch official counter-terrorism unit (Nationaal Coördinator Terrorismebestrijding en Veiligheid). There is also closer cooperation with companies in the Zuidas business district on security issues.

Risk Inventory & Evaluation RAI Amsterdam periodically performs RI&Es (Risk Inventory & Evaluation) – a legally compulsory tool for mapping and improving work risks within a company. RI&Es result in a Plan of Approach that includes measures to prevent or reduce labour risks.

Food safety In 2015 RAI Amsterdam carried out an internal investigation into the benefits of ISO-22000, a certification for food safety. The RAI already meets the statutory HACCP guidelines. The ‘quick wins’ of the study will be used to further improve food safety at the RAI.

Since December 2014, every catering provider has been obliged to provide information on allergens to anyone who requests it. To properly translate this – very complex – regulation into daily practice, we built a data system, for which we consulted partners from the hospitality industry.

OHSAS-18001 RAI Amsterdam carried out the measures necessary to receive the OHSAS-18001 occupational health and safety approval during 2015, and received the certificate in early January 2016. OHSAS has provided a new perspective on occupational risks and safety for stakeholders.

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Trainings All in-house emergency response service training and other courses linked to safety (and the environment) have been carried out in accordance with the schedule.

Health & Safety Reporting A Health & Safety Report which includes an accident analysis is drawn up on an annual basis. There were 54 registered accidents in 2015, 22 fewer than in 2014. The number of accidents during the setup and breakdown events in particular is dropping and most involve standbuilders. Better registration by first aid workers has helped classify accidents better.

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Charities We believe that RAI Amsterdam’s involvement in social initiatives and charitable organisations is very important. We have an unrivalled capacity to promote charities and link them to audiences that are relevant for them. We feel that social engagement should be supported by our staff, and contribute to feelings of community and pride. We also strive for reciprocity in the connection. By offering sustainable and socially responsible content, we ensure meaningful encounters for our customers and visitors.

RAI Amsterdam and its employees are involved in a variety of social initiatives. In the past, we have built structural partnerships with AMREF Flying Doctors, the Emma Children’s Hospital (until the end of 2014) and the environmental organisation Natuur & Milieu (since October 2015).

AMREF Flying Doctors RAI Amsterdam and its employees have been supporting AMREF Flying Doctors for over ten years. Established as the Flying Doctors in Kenya in 1957, AMREF Flying Doctors is the largest health organisation in Africa. Its goal is to structurally improve the health of vulnerable communities in Africa.

Together with its employees, exhibitors, international exhibitions, suppliers, etc., RAI Amsterdam has over the years contributed a total of € …* to two health promotion programmes: ‘Water and sanitation in Mtwara’ (Tanzania) and ‘Clean water, healthy Maasai in Kajiado’ (Kenya). In Kajiado, RAI Amsterdam is supporting AMREF Flying Doctors provide better access to sustainable clean drinking water and reduce the incidence of water, sanitation and hygiene-related illnesses.

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RAI Amsterdam is currently supporting the project ‘A healthy future for girls in Kilindi’ (Kenya). This is a special health programme which combines two crucial components: improving the health of girls and women on the one hand, and improving access to safe drinking water and good sanitary facilities & hygiene on the other.

Partnership between RAI Amsterdam and AMREF Flying Doctors We support AMREF Flying Doctors by giving it a platform at our own international exhibitions, collecting funds (through spontaneous initiatives by employees and activities such as cycling in the Africa Classic) and giving guest lectures about the ‘walking for water’ project at several schools.

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RAI employees cycle in Africa Classic In October 2015, a RAI team participated in the sponsor cycling tour for AMREF Flying Doctors, the Africa Classic, for the fourth time.

Ten employees represented RAI Amsterdam in the tour. Over six days of cycling, they covered almost 400 kilometres of rough terrain in the harsh climate of northern Tanzania and raised more than €57,000. In total, we supported AMREF Flying Doctors with €78,500 of contributions in 2015.

Goodbye to Emma Children’s Hospital Over the last ten years, the Dutch exhibitions organised by RAI Exhibitions collected €192,342 for Emma Children’s Hospital AMC. Celebrations at the end of 2014 marked the completion of this partnership as the new children’s restaurant called SmaakLab opened at the hospital.

Start of sustainable partnership with Natuur & Milieu A new partnership was established with Natuur & Milieu (‘Nature & Environment’) in 2015. This environmental organisation, active in clean energy, smart mobility and sustainable food, is dedicated to a sustainable and healthy world. RAI Amsterdam is working together with Natuur & Milieu to create a cooperation which is mutually beneficial to both partners. The partnership will facilitate the deployment of various co-creation initiatives, reinforcing the sustainability of RAI Amsterdam’s activities and the content of its Dutch events. At the same time, we will give Natuur & Milieu a platform that allows visitors and exhibitors at RAI exhibitions to make sustainable choices in a fun and easy way.

RAI Amsterdam has already collaborated with Natuur & Milieu in various exhibitions in the past, and we are now choosing a more structured form of cooperation. This will go a step further than raising money to involve initiatives which have added value for both parties. For examples, see the Empowering Communities section of this report.

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Relationships with our neighbours We aim to enjoy the best possible relationship with our neighbourhood, avoiding and reducing nuisance as much as possible. In addition, we organise proactive activities for our close surroundings.

We try to prevent noise disturbances as much as possible by using the so-called acoustic RAI ‘noise map’. This allows us to predict whether we need to apply for a noise exemption permit and take preventive measures where necessary. The noise map was used regularly in 2015, and we did advance sound nuisance tests for six events.

We had to request a noise exemption for four (music) events. On average, we received 3.5 complaints per music event. Complaints from local residents are recorded and followed up to prevent reoccurrence. The other events were realised within the sound standards of the RAI environmental license and did not cause any nuisance to the neighbourhood.

With regard to reducing traffic around the RAI, we are taking the following measures:

Proactively stimulating the use of public transport to and from the RAI Employing neighbourhood posts on busy days Cooperating with the NS train company, Amsterdam public transport company GVB and taxi service Taxicentrale Amsterdam Facilitating electric transport Buffering cargo traffic around busy exhibitions Employing the boat services of Mokum Mariteam

We also involve the neighbourhood in specific activities to enhance engagement and create a better mutual understanding. For instance, prior to ID&T’s Valhalla 2015 dance event we invited local residents to take a look behind the scenes of the event. Over 75 neighbours participated and responded very positively to the experience. On Sunday 7 June 2015 we organised an open day to show the neighbourhood the brand-new RAI Amtrium, which was attended by some 300 enthusiastic neighbours.

We have and maintain good contact with the various platforms and neighbourhood committees. Part of this is the so-called ‘programming meetings’ which are held three to four times a year to facilitate contact between the RAI and the neighbourhood.

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6 REDUCING ENVIRONMENTAL IMPACT

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Reducing environmental impact Ambitions Organising events and conferences from a sustainable setting with the least possible impact on the environment. This has been part of our policy since 2008, and will be further developed in the coming years.

Main goals Improving waste separation percentage by 10% Maintaining Zero Waste (100% waste recycling) 3% reduction on our own energy consumption Proactively stimulating the use of public transport to and from the RAI Sustainable advice as part of consultative selling Providing a sustainable alternative for every product in our range Sustainable catering as a standard product within our own range, contracting and buyouts

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Key results in 2015 Key results in 2015 Energy (electricity/gas)

Nearing the zero line for natural gas: 90% of the heat demand is supplied by district heating Switch to electric cooling completed 10% more yield from 1,806 solar panels compared to the budget

Emissions

Over 20% reduction in CO2 emissions compared to 2014 Switch from 6 to 12 kWh district heating reduces 1,500 tonnes of CO2 a year

Sustainable buildings

Opening RAI Amtrium with BREEAM Excellent certificate

Mobility

Parking 22,500 cars at new P+R location, P1 RAI Construction of multifunctional parking garage (1,000 cars) to reduce parking pressure

Waste

100% waste recycling = Zero Waste (0% landfill) 20% improvement on internal waste separation Research into swill waste (in the framework of food waste)

Procurement

Audit at 4 suppliers

Product range

20 product groups defined with sustainable alternative

Catering

Silver UFI Operations and Services Award 2015

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Major steps in reducing the use of fossil fuels in 2015 In 2015 the RAI took major steps in reducing the use of fossil fuels (such as natural gas) for heating and cooling the complex. Measures included a connection to district heating which supplies 90% of our heat demand as of late 2015. In addition, we installed a total of 9.7 MWh in electric cooling capacity instead of gas in 2015. As a result we used over 26% less m3 of gas in 2015, and further reductions will become even more visible in 2016.

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Energy Masterplan We mainly focus on aspects that we can influence, such as reducing our own energy consumption. Our goal for 2017 is to realise a 3% reduction. We have taken many steps towards this goal over the years which have been included in the Energy Masterplan together with steps to take in the future:

Energy Masterplan

Green electricity

2013

2014

2015

2016-2017

100%

100%

100%

100%

1,632 solar

(+174) 1,086

(+2,500) 3,586

panels

solar panels

solar panels

consumption Solar energy Switch to electric cooling

4.5 MWh

(+5.2 MWh)

Switch to district heating

6 MWh

(+6 MWh)

possibly (+4-6

12 MWh

16-18 MWh

9.7 MWh MWh) Thermal storage (RAI Elicium

RAI Amtrium

& Auditorium) Energy Masterplan: aiming for sustainable alternatives to fossil fuels

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Electricity consumption 2015 Our substantial efforts to reduce the consumption of fossil fuels to zero have led to an increase in our (green) electricity consumption. As a result, our electricity consumption in 2015 was higher than in 2014. This can largely be attributed to the switch to electric cooling and the opening of the RAI Amtrium. Moreover we have seen an increase in the electricity consumption of exhibitors over the past years. In years with a high occupancy level – and 2015 had more occupancy than 2014 – we see more electricity consumption.

The increase in electricity in the past years (since 2008) can also be explained by the opening of the RAI Elicium (exhibition and office function), the construction of the RAI Amtrium (also exhibition and office function), the purchasing of new equipment (electric instead of fossil), electric internal transport vehicles, and the increase in the number of charging stations for electric cars from visitors.

Focus on what we can influence Although it is difficult to influence the energy consumption of exhibitors, we take measures wherever possible – for instance via the range of products that we offer. At RAI-organised exhibitions, clients can only buy energy-efficient LED lighting for their stand from us.

Other clients will also switch entirely to LEDs in the short term as the price difference will be compensated by the RAI, removing the financial threshold for exhibitors.

In 2015 we started offering exhibitors the option of a day and night connection instead of continuous power. This means that the power is switched off at night after the exhibition closes, except for those exhibitors who ordered night power. This results in considerably less stand-by power consumption at stands.

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Saving measures RAI Amsterdam has taken many measures over the years to halt the increase in electricity consumption and reduce CO2 emissions.

Examples include:

switch to 100% green electricity generating sustainable energy by means of solar panels reducing stand-by power consumption (smart meters, presence sensors) switch to sustainable lighting such as LEDs and T5 fixtures offering energy-efficient products to customers stimulating the use of day and night connections at stands instead of continuous power

Energy savings We purchase 100% green power from Nuon with which the company provides a power label that indicates which energy sources were used to generate our power in 2015 and the percentages. In addition the label indicates the environmental impact of using these energy sources. See Annex.

Expansion of solar panels By late 2013 the roof of Hall 8 boasted 1,632 solar panels. With the opening of the RAI Amtrium (multifunctional exhibition and conference building) 174 solar panels were added in 2015. The yield of the solar panels in 2015 was over 10% higher than expected, producing well over 404,400 KWh. This equals approximately 120* Amsterdam homes.

* based on the consumption data for homes from NIBUD

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Future of solar energy for RAI Amsterdam The Nhow RAI Amsterdam hotel will be equipped with 2,500 solar panels in 2016 which will be placed on the Holland complex of the RAI. There are also concrete plans to use the roof of the Amstel Hall for generating solar energy in 2017 in which employees may be given the opportunity to purchase so-called solar shares. This will mean that the space for placing solar panels on RAI Amsterdam is used to the full extent.

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Heating/cooling 2015 Nearing zero line for natural gas RAI Amsterdam has almost fully switched back to using district heating from Nuon. In late 2015, a year earlier than planned, we switched from a 6 to a 12 MWh connection to district heating. This means that district heating now fulfils 90% of our heat demand, resulting in a reduction from 2.5 millionm3 of gas (purchased in 2012) to 200,000 m3 (estimate for 2016).

In 2015 we reduced our total gas consumption by 26% compared to 2014, while 32% of our heating was supplied by district heating.

District heating is a more sustainable power source than natural gas, in which the urban network uses residual heat from the generation of energy in large power plants.

Future of district heating In 2016/17 the Nuon pipeline for district heating will be extended due to the opening of the new Nhow RAI Amsterdam hotel adjacent to RAI Amsterdam. The heating contract will be expanded accordingly to 16 up to a maximum of 18 MWh which would enable the RAI to fully switch to district heating.

Electric cooking in RAI Amsterdam kitchen The kitchen of RAI Amsterdam has also almost entirely switched to electric cooking.

Measures against heat/cold losses Open hall doors result in unnecessary heat or cold losses. Moreover, major temperature fluctuations and draught are uncomfortable to exhibitors and visitors alike. For this reason the RAI has installed speed doors at an increasing number of locations. These speed doors ensure the heat stays inside and temperatures remain stable. Three of these doors were added in 2015, making a total of 11 speed doors in the complex.

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Switch to electric cooling completed For cooling our buildings we have gradually switched from gas absorption machines to electric as of 2014. This means that cooling no longer requires the use of natural gas, and is at least eight times more efficient. The first electric cooling unit of 4.5 MWh was installed in 2014. In late 2015 this was expanded with another 9.7 MWh of cooling capacity. This results in considerable gas reductions of 600,000 m3, and saves approximately €150,000 a year as well as reducing our carbon footprint.

Cooling in all the right places To cool the right locations in the building we have installed a ring pipeline (distribution network). While it was previously decentralised, cooling can now be extracted directly from the cooling grid wherever it is needed.

Pilot project on comfort temperature during RAI exhibitions In 2015 we organised a pilot project to study the hall temperatures during exhibitions involving 11 RAI-organised events. The comfort temperature in the halls is usually 21 to 22°C. Lower temperatures demand heating, and higher temperatures require cooling. During the pilot we expanded the range from 20 to 23°C.

The benefit this helps us achieve is heating later (and therefore shorter) – we start heating up the halls at night in the interim seasons – and cooling later (the temperature in the halls increases during the day due to the visitors and equipment present). We can thus realise a space of six hours between heating and cooling compared to sometimes only two.

At our own exhibitions, the pilot resulted in 10% less heating/cooling. We found that the adjusted comfort temperature was not as wellreceived during less busy exhibitions than at busy ones. This means that the measure works well for busy events, while saving exhibitors costs and reducing the impact on the environment as well. We will increasingly discuss starting the temperature at one degree lower with external organisers.

New emergency power aggregate saves diesel oil To supply emergency power in case of power failures, RAI Amsterdam employed several diesel-powered aggregates. In 2015 these were replaced by a single, more efficient emergency power aggregate (2 MWh), resulting in five to ten thousand litres of diesel oil savings.

Human factor in energy savings We have the ambition to reduce stand-by power consumption (electricity and heating) to an absolute minimum. Although we are employing all feasible technical means to do so, the human factor in achieving the desired result is substantial. We need to stimulate energy-conscious action, which is why we started to employ a facility tracking and tracing tool in 2015. This allows the floor and duty managers to see where power is being consumed or electricity is being used on their tablets, and enable them to take immediate action in case of irregularities or errors.

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In 2016 we will be employing ‘energy detectives’, who will make rounds through the complex to search for ‘energy leaks’. These leaks cannot always be detected despite smart consumption meters, for example where halls are being heated during repairs or stand construction. The energy detectives will register consumption and switch off power.

RAI Amtrium Our brand-new, multifunctional and sustainable conference and office building on the Scheldeplein with an exhibition and office function was opened in 2015. The construction of the Amtrium involved intensive and varied communication toward various target groups, which has further increased the sustainable image of RAI Amsterdam.

Sustainable characteristics:

4-star BREEAM-NL Excellent level (BREEAM-NL: the assessment method for the sustainability performance of buildings) Vertical urban greenhouse for ‘city farming’ Greenhouse also functions as air filter Thermal storage underground 174 solar panels on the roof Passive shading (no cooling needed to compensate sun rays) Water for greenhouse largely provided from own roof All lighting in LEDs

What makes the Amtrium unique is its large vertical greenhouse for ‘city farming’ where we grow our own vegetables, herbs and edible flowers which are then used for the RAI restaurants and the new ROAST ROOM venue.

In the realisation stage there was a major focus on the construction site layout, logistic system, energy monitoring, raw material usage and environmental management. In addition to the design certification, we also aim to achieve the BREEAM-NL New Construction Delivery certificate. The RAI Amtrium was opened in June 2015.

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Emissions CO2 emissions After the CO2 footprint was first established in 2011 and then recalculated in 2012 according to the GHG (Greenhouse Gas) protocol, the CSR board of the RAI made a decision in 2012 to only monitor this footprint for scope 1 and 2, i.e. situations in which the RAI has direct influence over the footprint.

CO2 emissions Emissions per scope in tonnes of CO2

2015

2014

2013

2012

Scope 1 Business-related transport with company vehicles Gas consumption Other fuels

190

176

309

200

1.151

1.967

3.448

3277

29

43

19

48

1.370

2.186

5.789

3.525

Electricity

3.192

3.627

4.255

3.525

Flights*

354

363

271

209

District heating

232

141

86

0

Subtotal for scope 1 Scope 2

Business-related transport with private vehicles*

27

28

23

24

Subtotal for scope 2

3.805

4.159

4.635

3.758

Total for scopes 1 and 2

5.175

6.345

10.424

7.283

*RAI Amsterdam counts business-related car transport with private vehicles and business-related flying as part of scope 2.

Compared to 2014, RAI Amsterdam has reduced its CO2 emissions by more than 20% in 2015. This is in line with our objective to reduce the use of fossil fuels to zero.

Important contributions were made by:

switching to district heating switching to central and electric cooling a substantial yield from solar panels the green certificates (guarantees of origin) which make the sustainable composition of the energy mix provided by the supplier Nuon to the RAI explicit and transparent.

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Calculation using Nuon’s CO2 conversion factor 2014

At the end of 2014, 174 new solar panels were added to the existing 1,632 on the BREEAM-certified RAI Amtrium building. The solar panels produced more than 404,400 kilowatt hours during the year, resulting in a CO2 reduction of some 108 tonnes.

Switching over to district heating from 6 to 12 kWh provided a reduction of around 1,500 tonnes per year. This reduction is comparable with the effect of fitting around 15,000 solar panels.

Making events CO2 neutral It is possible for organisers or stand holders to make an event CO2 neutral. The emissions are compensated by means of certified CO2 rights via the Greenbalance organisation. This represents an investment in the development of sustainable energy project worldwide.

The CO2 Calculator allows an organiser to calculate the CO2 emissions of an exhibition or conference.

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Frontrunner in waste management Waste is one of the priority areas within the RAI’s CSR policy. We would like our waste management to be among the best in the world within the convention and events industry. As a leader with ambitions, we have been making major investments in innovative solutions for more efficient waste management since 2007.

We have made great strides since then. Our waste collection partner ICOVA (a subsidiary of the Shanks Group) became fully responsible for the waste management process within the RAI in 2012. RAI Amsterdam and ICOVA have now completed a Zero Waste trajectory, in which the main focal points were:

Logistics: reducing transport movements through a smarter approach to activities Manpower: efficient and responsible use of personnel Technology: searching for technological applications for our basic process Circular economy: >99% recycling and looking for more ways to give our end product added value.

Waste management 2013-2017 The foundations of RAI Amsterdam’s waste management policy 2013-2017 have been formulated as follows:

Amsterdam RAI’s waste management belongs to the best in the global industry The polluter pays The separation percentage for all waste improves by ten percentage points in five years, to 57% separated waste in 2017.

Recycling percentage is > 99.0% The waste management process in the whole chain is clear and transparent New innovation initiatives are rolled out yearly There is a reduction of waste volume for every type of waste and client Waste pays

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Polluter pays The waste management policy within RAI Amsterdam is based on the polluter pays principle. This means that organisers, exhibitors, concession holders and in-house suppliers are charged for the amount of waste they produce. Residual waste is the most expensive category, while delivering pre-sorted waste provides cost savings for clients.

Customers can order containers, sorting trays, bags and boxes before or during an event. This limits the formation of rubbish deposits, i.e., piles of residual waste in the halls which can often not be traced to their origin. Rubbish deposits also represent logistical obstacles and a safety risk in the halls.

Waste producers within the RAI:

RAI events 90%

Organisers 75% (visitors approx. 25% of organiser waste) Exhibitors 25%

RAI internal consumers 10%

RAI personnel In-house suppliers

Internal waste In view of the ‘polluter pays’ principle, we studied our internal waste streams (including those of in-house suppliers). After the analysis showed that internal waste was separated less than waste produced by events, we optimised the operational process in 2014. The cleaning company has been working more closely with ICOVA. Moreover, waste separation at work has been stimulated in various ways. For instance, a solution was found to improve the separation of plastic coffee cups. These efforts resulted in a 20% improvement in internal separation in 2015 compared to 2014.

Research into swill waste The EU aims to decrease food waste by 30% in the period 2017-2025 and the Dutch government plans to be a leader in the field of sustainability of food production and consumption in 15 years. RAI Amsterdam would like to make a contribution to reaching these objectives.

We would like to limit food waste within the company as much as possible. We will do this in two ways: first, through careful purchasing that corresponds closely to needs. Second, we will ensure that as little food as possible is lost as residual waste. Instead, we will send food to charity organisations such as the Food Bank, or reuse it as a raw material for compost and biogas through the use of a swill tank for organic waste.

Research carried out in 2015 shows that the RAI’s swill waste management is not yet optimal. Swill waste can be separated better and collected more efficiently, as well as made more assignable. Furthermore, instructions to staff should also be improved.

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Some solutions for the future:

The use of a Bioboxx (collection container for organic waste). This makes swill waste assignable and easier to collect & separate.

Better information and briefings for employees, temporary workers, organisers and exhibitors on waste management.

The RAI currently does not get back the green power it produces through swill. This will change in 2016 thanks to the introduction of a Guarantee of Origin (Garantie van Oorsprong, GVO).

We have been working with the local Food Bank for a number of years. Not all food, especially items which are not packaged, can be donated to the Food Bank. We therefore have the intention to also enter a partnership with the Buurtbuik foundation, which helps distribute leftover food to people in need.

Recycling 100% recycling: Zero Waste A crowning achievement of our commitment since 2007 and the partnership with ICOVA was reaching a recycling rate of one hundred per cent in 2013 and again in the following years. This crucial milestone allows us to emphasise our leading position in the European industry. By constantly searching for new solutions, we managed to achieve and maintain a recycling rate of one hundred per cent, with our waste being used as a basis for many new products. None of our waste is deposited at the landfill: in other words, we have achieved zero waste.

Waste separation Waste separation on site Waste separation has always been one of the most important topics within the RAI’s waste management policy. We first separate all of the waste ourselves on site. This is in contrast to common practice in the convention and events business, where waste is frequently separated after delivery to the waste processing plant. An important advantage of a good onsite waste separation is that there are fewer transport movements, leading to lower CO2 emissions and costs.

After-separation by waste processor After the separation of the waste at the RAI’s own site and transport to the waste processing plant, ICOVA filters everything that we were unable to separate ourselves. To ensure easy comparisons with the rest of the industry, we changed our reporting standards in 2014. If we, like the industry at large, measure the state of things after the separation by the waste processor, we see that dry residual product is not 52% but 20%. These leftovers are ultimately completely recycled.

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* Eindproduct na verwerking restafval en wordt gebruikt voor energieopwekking van huishoudens

Roadmap for events To properly prepare waste separation at events, we make a roadmap for each event which charts what needs to happen with the waste streams for each phase of the events (setup, decoration, event, breakdown).This indicates the type of waste,the roster of environmental inspectors and the separation methods offered. Any specifics of the event are also described. A targeted roadmap allows the waste process during the exhibition to be better managed.

In 2015 we carried out a benchmarking for waste in all of the RAI’s own exhibitions in cooperation with RAI Exhibitions. Every exhibition was completely analysed and quantified. Each one will separate five percentage points more waste in two years, based on a bespoke plan.

Furthermore, we have focused more on the ten largest waste producing clients, who generate 70% of event waste, in 2015. Thanks to our tailored approach, we realised an increase of two percentage points in waste separated.

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Optimising the waste management process Outsourcing of the waste management process We continually strive to further optimise the waste management process. In 2012, ICOVA became fully responsible for all internal waste.

The waste-related activities of the cleaning company were then shifted much more onto the waste collector, making the distribution of tasks clearer and facilitating more efficient work.

Waste collector responsibility An important decision was to make the setup and breakdown process the responsibility of the waste collector rather than the cleaning company. This resulted in a cleaner and therefore more accessible exhibition floor, and speeded up the setup and breakdown processes.

ICOVA environmental inspectors Another optimisation was the deployment of ICOVA employees as environmental inspectors. They provide guidance to exhibitors and remind them of their responsibilities in terms of waste separation. Charging the costs of waste to exhibitors allows waste streams to be better separated. Organisers are charged for less and better separated waste, reducing related costs.

Tender for waste and cleaning 2015 A call for tenders was made for waste and cleaning in 2015 as the current contracts were coming to an end. An internal analysis of the logistical processes showed that efficiency could be improved if the cleaning company and the waste collector worked more closely together. It was therefore decided to use a combined tendering procedure for cleaning maintenance and waste management.

In April 2016 RAI Amsterdam entrusted its waste and cleaning services for the coming years to cleaning company CSU and waste management company ICOVA. A guarantee of high-quality cleaning service was the primary criterion in the choice of new cleaning partner. CSU and RAI Amsterdam have entered a partnership in which CSU, together with ICOVA, takes over event-related cleaning maintenance and waste management.

New insights This tender has given us valuable new insights. One of the main ones was to not focus on the simple fact that we recycle, but rather on what we recycle – in other words, which end product will we make from our waste and how can we reuse it within the RAI. This ensures a minimal impact on the environment.

Fewer transport movements thanks to Mokum Mariteam EcoCassettes are a system which compresses waste. The summer of 2015 has seen 20 (20% more than before) additional EcoCassettes deployed for in-house suppliers and departments, allowing us to better register who offers what.

Mokum Mariteam transports the RAI’s EcoCassettes twice a week on electric vessels via Amsterdam’s canals to ICOVA. This makes it an environmentally friendly alternative to road cargo and allows us to reduce traffic around the RAI.

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Reduction of waste volume Since 2008 the total volume of waste has been reduced by 20%*. 2015 was a busy exhibition year, partly because AutoRAI was on the agenda. The 255,571 additional visitors during the course of the year resulted in a waste volume that was 6% higher than in 2014.

The reduction of waste involves many factors on which we have little to no influence. The RAI deploys the following means to influence exhibitors’ waste production:

Advice about sustainable waste is increasingly included in consultative selling ICOVA’s environmental inspectors are more present and keep a closer eye on things Greater sustainability among standbuilders New price policy introduced in 2015 to discourage waste production by exhibitors. * Percentage change since 2008 after indexing of commercial occupation.

Waste Lab of the Green Business Club Zuidas RAI Amsterdam is a member of the Green Business Club (GBC) Zuidas. This impact organisation focuses on concrete results by initiating and realising sustainable projects. Members of various companies established in the Zuidas business district come together in a Waste Lab every six to eight weeks to share experiences about waste or work on innovations.

Horizon Looking forward to the future of waste management within the RAI we have the following dream: Clean waste streams at the RAI will become a new applicable product for us and our clients Organisers will provide an optimal contribution to waste management, leading to a win-win-win situation (money-timesustainability) All exhibitors will provide a fair and real contribution, and receive optimal support RAI Amsterdam will remain a world leader in waste management

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Mobility Amsterdam RAI attracted over 1.7 million visitors in 2015. We aim to ensure that their visit is safe and efficient, and has minimal impact on the environment. Our focus is on preventing traffic congestion, encouraging alternatives to car transport, and limiting or preventing emissions, disruption and noise pollution.

Proactively stimulating the use of public transport to the RAI We offer our clients alternative transport to the car. By providing combi deals in partnership with Dutch railway company NS and Amsterdam public transport company GVB, visitors receive discounts on transport to and from the RAI.

In 2015, our partnership with the NS was implemented for 12 of the RAI’s own events. It allows visitors to travel from any train station in the Netherlands to the Huishoudbeurs exhibition, for instance, using an attractive combined train and admission ticket.

Use of public transport by visitors in % Events

Current edition

Last edition*

Penultimate edition

Aquatech Amsterdam

31%

21%

19%

AutoRAI

3%

5%

0%

BedrijfsautoRAI

9%

11%

0%

Huishoudbeurs

5%

6%

6%

HISWA

11%

11%

12%

Horecava

25%

26%

28%

METSTRADE

38%

21%

18%

ReMaTec

26%

16%

17%

SSA Conference (Safety & Security)

8%

14%

19%

* As not all exhibitions are annual we compare them with previous editions.

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RAI Amsterdam P+R location RAI Amsterdam is one of the new P+R locations in the city of Amsterdam. Drivers can use our P1 garage to park their car on days without exhibitions, helping reduce traffic pressure in the city centre. In the first year, over 22,500 cars with an average of 2.5 occupants used our P+R location.

Facilitating the use of electric vehicles RAI Amsterdam stimulates and facilitates the use of electric vehicles and has had charging stations for electric cars for several years.

We have 22 charging stations in all, and five temporary ones in P2-1.

Using Taxi Electric for RAI guests For the transport of our own guests, we have made an agreement with Taxi Electric, a company which uses only electric taxis and therefore generates lower emissions of CO2 and particulate matter. An additional benefit of Taxi Electric is the company’s social policy, actively recruiting chauffeurs among people of 50 years and over.

Working together with NS A partnership with the Dutch rail company NS aims to adjust the schedule of major maintenance on railways leading to Amsterdam when large events are taking place in the RAI. This prevents disruption and traffic issues, and stimulates throughput.

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Buffering cargo traffic We have established an external area outside the Amsterdam ring-road as a buffer location during exhibitions when busy setup and breakdown periods are expected. This means that arriving or departing traffic is directed to the external buffer area from the nearby roads. Here, the vehicles are registered and called to RAI Amsterdam one by one. This results in considerably less traffic around the RAI, a good traffic flow, less hindrance, lower CO2 emissions and greater efficiency.

Working with Mokum Mariteam A vessel with electric propulsion from Mokum Mariteam has been carrying RAI Amsterdam’s waste to the waste processing plant through the canals since 2011. This type of waste transport is an environmentally-friendly alternative to cargo traffic. It allows us to reduce road transport and traffic movements around the RAI and improve the air quality and noise pollution in the city centre. The vessel makes two weekly trips and – if used for return cargo as well – has the capacity to replace 10 to 12 city trucks.

Construction of multifunctional parking garage In 2014 we received the green light to construct a new multifunctional parking garage for 1,000 vehicles. The garage will increase our parking capacity to the desired level of 4,000 spaces and facilitate large, international multi-day events. It will reduce the parking pressure around the RAI (by 1,000 cars) and create a buffer space for trucks. The building is expected to be ready for use in August 2016.

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Prevent parking issues for neighbourhood residents The RAI is using neighbourhood posts to prevent parking issues for neighbourhood residents during the busiest event days (during multi-day events in which we use an external parking area). The posts are positioned on six strategic locations to ensure that only residents park in the local streets.

Employees and mobility RAI Amsterdam employees are stimulated to travel by (electric) bicycle or public transport via the following schemes:

purchasing a public transport card (from the NS) using RAI bicycles (loan bikes to reduce the use of cars in the city) e-bike or e-scooter scheme

Outlook 2016 In 2016 we will focus on:

The possibilities of a digital support (via app) for assigning slots for setup traffic Reducing the number of cars searching for a parking place around the RAI (e.g. by the use of dynamic route information panels Carrying out a study of starting and closing times of exhibitions (keeping rush hour traffic in mind)

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Offering a sustainable environment to clients and visitors Helping organisers and exhibitors make their events more sustainable We would like to help organisers and exhibitors make their events more sustainable. Within our commercial offering we aim to gradually establish a sustainable product range. Our ambition is that these products underline our position as a CSR leader. The product range must be easily accessible via sales channels such as the online webshop for exhibitors.

Sustainable range We have a large range of products that covers everything from stand building to transport to and from the RAI. The strategy acceleration project Duurzaam Assortiment (‘sustainable range’) has defined 20 product groups that include a sustainable alternative in 2015. A total of 33 product groups with a sustainable alternative will be delivered and described in 2017. We have defined 13 product groups for which no sustainable alternative is possible at the moment.

These are the steps which we have taken relative to our assortment:

Benchmarking: how far have we come?

There is a sustainable alternative within 20 out of 33 product groups Catering: a sustainable alternative to various products and the ‘Heartwarming Amsterdam’ concept is available as an option Proactive promotion of an alternative to cars: combi deals in cooperation with Dutch railway company NS and Amsterdam public transport company GVB (visitor discounts on transport to the RAI or free travel with the metro, bus or tram) Providing the option of making an event CO2 neutral in cooperation with Greenbalance Making the Green Key Certificate visible in hotel descriptions

In a number of cases we have already reached the point where clients always choose the sustainable option. For instance, we only have LED spot lights in our range, and our catering only provides eggs and mayonnaise made from eggs produced in Rondeel facilities (a unique housing concept for laying hens based on a study by Wageningen University which focuses on CSR, hen welfare and ideal working conditions for farmers), organic chips and EarthCheck certified coffee.

The following steps will be taken to achieve a more sustainable range in the future:

Involving the various concessionaries in the sustainability process Round table sessions with clients and suppliers Including sustainable advice in consultative selling

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Consultation with suppliers We want to expand our product range by providing organisers, exhibitors and visitors with a sustainable alternative in every product group. We also aim to include our suppliers in this sustainability process, which is why in 2016 we will be organising various inspiration sessions to discuss the following three issues:

1. What characterises a sustainable alternative?

2. What are your options for developing a sustainable alternative?

3. What do you expect of cooperation with the RAI in this framework?

The goal of the sessions is to find inspiration and generate ideas with which we can increase the sustainability of the product range of RAI Amsterdam together.

Sustainable procurement Standard design In 2015 we started research on how we can develop sustainable procurement at the RAI. The goal is to “develop a research-based standard that enables the RAI to measure the sustainability of its suppliers.” The acquired information will be used to draw up an advice report within nine months including recommendations in the field of sustainable procurement as it applies to the RAI.

Audits among (sub)suppliers We have now audited five Top 10 suppliers. Each audit consists of three sessions: an initial session, a middle session and a final session. We have found that many of our Top 20 suppliers find it difficult to answer questions on sustainability. It is especially difficult and sometimes even impossible for smaller suppliers to meet our demands.

Challenges in sustainable procurement:

Limited capacity of smaller sustainable suppliers (due to strong ad hoc scenario and large parties, it is often impossible for smaller suppliers to make the required investments and meet the desired sustainable volume within the determined time) An internal challenge is carefully weighing the balance between Planet and Profit

We will obviously support suppliers who cannot immediately meet these criteria in taking the next step.

More sustainable catering Our stakeholders attach great importance to sustainable catering. Increasing the sustainability of the catering on the exhibition floor and in the halls will therefore be a focal point in the coming period. To the general public it is the catering in these locations that is most visible. This catering is not provided by the RAI itself but by subcontractors, which is why we will be entering into a dialogue with these subcontractors in order to achieve sustainable results together.

Heartwarming Amsterdam Our kitchen has made the deliberate choice to use ingredients with added value for the Greater Amsterdam region via a regional catering concept we call ‘Heartwarming Amsterdam’. The initiative was developed several years ago when our kitchen staff visited local producers to see how the products (from meat to vegetables) were being produced. This resulted in a passion for traditional products

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from the metropolitan region and the kitchen currently uses various high-quality, pure ingredients to prepare fully sustainable meals.

The choices within the concept vary but the products always have to offer added value for society or the region. This way we are able to support small-scale producers in the metropolitan area and use less common products from the region and season.

Heartwarming Amsterdam provides:

A selection of regional products from the Greater Amsterdam region Animal-friendly choices such as free-range veal instead of products from boxed calves Offering organic or otherwise sustainable alternatives for all regular products Vis&Seizoen: u Having added value for society or the region

Heartwarming Amsterdam is not a fixed range of products and can be aligned to the wishes of companies with high sustainability demands who prefer organic, eco-friendly, seasonal or regional products. Due to the small-scale character of the suppliers, it is not yet possible to provide this range on a large scale within a short time.

The employees have been trained to tell the story behind the local, sustainable products and thereby better highlight the origin of the products.

Silver UFI Operations and Services Award 2015 Heartwarming Amsterdam was runner-up in the ‘Innovative Catering Concepts’ category in the UFI Operations & Services Award by UFI (The Global Association of the Exhibition Industry). The concept of RAI Amsterdam consciously involves the use of ingredients from the Amsterdam region.

“The RAI is increasingly focused on proactively offering sustainable products, services and solutions. Heartwarming Amsterdam is a good step in that direction” Rientz Mulder, executive chef at RAI Amsterdam

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Communication sustainable products By 2017 we want all the RAI’s target groups (both external and organisers, exhibitors and visitors and internal) to know which options in our product range are sustainable. We now see that clients only purchase a limited amount of sustainable products, and these clients often involve those who are focused on sustainability. The visibility of CSR and consultative selling are therefore an important part of our strategy to stimulate the purchasing of sustainable products.

Communication on sustainability and the sustainable options in the product range was gradually included in the RAI channels during 2015 and should be fully integrated in 2016.

Communicatie-doelgroepen

Tools/channels

All commercial target groups (organisers, exhibitors

Sustainability Report, rai.nl, (E-)flyers, Social Media, Mailings,

and visitors)

building signage, menus, at the service desks

Organisers

Bid book Tender generator Organisers portal Website Mailings

Exhibitors

Exhibitor Services Webshop Exhibitor portal Catering tenders

Sustainable advice We believe it is important that account managers can tell clients about our goals and how we increase sustainability. In 2014, RAI CSR ambassadors trained our account managers in the field of sustainability within RAI Amsterdam, and this will be repeated regularly in the future.

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Green Organiser Manual In 2015 we developed the first version of the Green Organiser Manual, a communication and commercial tool. It answers the question of how organisers can make the most from increased event sustainability with regard to waste. It has now been decided to expand the Green Organiser Manual with other sustainable themes such as energy, mobility, sustainable products and sustainable catering. The Green Organiser Manual will be available to clients in 2016.

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5 VERSTERKEN COMMUNITIES

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Empowering communities Ambitions Our clients and suppliers are aware of our CSR ambitions and proactively help develop new solutions and partnerships in the field of sustainability.

Main goals Every visitor has an inspiring experience in the field of sustainable development in his/her field during RAI exhibitions.

All RAI exhibitions offer an ideal platform for sustainable exhibitors.

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Main results 2015 Event content

InnovationLAB as fixed element at RAI-organised exhibitions Partnership RAI and Natuur & Milieu started with co-creation Zero Emission Urban Logistics (ZES) METSTRADE Show is showcase for ISO 20121

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Relevant content for visitors In addition to an inspiring experience, RAI Amsterdam aims to offer its visitors relevant content. Sustainability or a focus on social issues is an important theme and increasingly part of the programme of RAI-organised events.

Below is a selection of various exhibitions and their content:

METSTRADE (Marine Equipment Trade Show) Sustainability is a spearhead of the METSTRADE Show which highlights innovation both in the marine industry for which the exhibition is intended and during the annual conference itself. The exhibition is an important networking platform for the maritime sector, and includes events such as the Young Professionals Club and other networks.

METSTRADE 2015 saw the launch of a new conference focused on the recycling of vessels and yachts. Attended by over 95 participants, the conference was very well received and will be continued in 2016.

The Boat Builder Achievement Award is awarded to the most innovative shipbuilder during every edition of the METSTRADE Show. In 2016 it will be expanded with a ‘green’ category, which means that of the seven categories, one will be focused on sustainability.

The pioneering InnovationLAB brought together all related activities and presentations of the exhibition. Under the title Material Xperience, the global Materia 125 network presented sustainable materials with high potential for the pleasure cruising sector. The submissions for the Innovation Awards brought in an amount of €10,000 which was donated to AMREF Flying Doctors during the opening event.

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METSTRADE showcase for ISO 20121 As part of its strategic ambition to be a frontrunner in the field of sustainability in the exhibition and conference sector, the RAI obtained the European ISO 20121 certification for sustainable events in 2016. How the RAI aimed to achieve this was demonstrated at METSTRADE (Marine Equipment Trade Show) 2015.

The METSTRADE Show is the world’s B2B largest exhibition in the field of equipment, materials and systems for the international pleasure cruising sector. To further increase sustainability, we aim for smart and efficient processes, and sustainable solutions and partnerships.

Prior to the event, we formulated the goals for the five main policy fields:

1.

Waste & Cleaning

2.

Energy

3.

Mobility

4.

Social engagement

5.

Catering

We worked closely with the exhibitors to make the event even greener, and managed to achieve all our goals. As of 2016, the objectives for all RAI-organised events will be aligned to the ISO 20121 standard.

ReMaTec 2015 ReMaTec, the largest and most important trade exhibition in the field of remanufacturing for automotive, industry and heavy duty, takes place every two years. One of the goals of ReMaTec is to increase the familiarity with remanufacturing both in and outside the automotive sector.

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In partnership with Circle Economy, a Dutch foundation focused on stimulating circular processes in the industry, the event included a Circle Economy Seminar with a ‘short introduction to remanufacturing’ in cooperation with several ReMaTec exhibitors.

The goal was to introduce other sectors to the benefits of remanufacturing in the field of sustainability and existing revenue models. In addition to these benefits it showed how remanufacturing is organised in the automotive sector. The Circle Economy Seminar generated a lot of publicity and welcomed over 150 professionals from consultancy, healthcare, finance, NGOs, and other sectors. The seminar will be continued during ReMaTec 2017.

The InnovationLAB put the spotlight on new techniques for revising old truck engines to make them suitable for new, stricter emission standards from the EU. These techniques result in the reuse of more engines combined with less emissions and environmental benefits.

GreenTech Summit Healthy nutrition and wellbeing are crucial to the quality of life. A growing global population calls for sustainable production and the protection of scarce resources. In this framework agricultural technology can make a major contribution.

June 2015 marked the first edition of the invitation-only GreenTech Summit. The conference was organised by RAI Exhibitions and focused on the theme: 'What is the next step for Green Horticulture.’ Like the exhibition, the Summit was organised in close consultation with AVAG and Fedecom. The 256 invitees appreciated the new initiative, and the online live Summit reached another 400 professionals.

The summit offered a platform to start-ups. In addition, the programme was organised together with connecting, sustainable parties such as the Top Sector Horticulture and Starting Materials, Wageningen UR, breeders and growers as well as international market leaders.

Important elements included co-creation in the chain (connecting, cooperation, building sustainable relations) as well as innovations via sessions focused on future-proofing companies.

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BedrijfsautoRAI Sessions on sustainable transport and urban logistics were the ‘green theme’ of the knowledge programme at the 2015 edition of the BedrijfsautoRAI exhibition for road transport and logistic services . An important element of this was the Green Deal Zero Emission Urban Logistics (Green Deal ZES) programme focused on accelerating developments toward zero emissions; an ambition that is supported by the Dutch government’s Top Sector Logistics.

In cooperation with parties such as TLN, Connekt Lean and Green, Natuur & Milieu, Dinalog and the RAI Association, the exhibition floor and various theatre sessions presented practical applications that contribute to a more efficient delivery in urban areas and improved living environments.

Examples of other sustainable content:

Lean & Green Awards, presentation and signing of new members and companies that achieved their goals Launch Transfollow, an online platform aimed at replacing paper cargo documents to the benefit of the environment Session on saving on and through the use of alternative fuels InnovationLAB: master class in propulsion technologies; ‘Which technology will lead to which air quality or environmental improvements and how far has it advanced?’

Co-creation Natuur & Milieu and BedrijfsautoRAI: Zero Emission Urban Logistics

RAI Amsterdam and Natuur & Milieu’s new sustainable and mutually beneficial partnership was signed at the InnovationLAB of the BedrijfsautoRAI. It is designed to support the development of co-creation initiatives that enhance the sustainable character of RAI Amsterdam and improve the content of its national events on the one hand, and give Natuur & Milieu a platform for allowing visitors and exhibitors of RAI-organised exhibitions to make sustainable choices in a fun and easy way on the other.

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During BedrijfsautoRAI 2015 Natuur & Milieu organised a session on Zero Emission Urban Logistics (ZES). It features eight pitches by companies and government organisations in which they presented their innovative vision, projects and services in urban transport. The Zero Emission Urban Logistics Student Battle involved student teams who developed ideas for the fast realisation of ZES. The event served as a prelude to more intensive cooperation with colleges and universities in the field of urban logistics.

Huishoudbeurs The Huishoudbeurs is the largest and most popular annual event focused on women in the Benelux region. Every year it welcomes 250,000 visitors looking for a fun day out. In 2015, the Huishoudbeurs once again offered Women Inc. a platform, a network dedicated to improving the position of women in the Netherlands. Their playful presentation included a ‘money bath’ for the visitors.

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Examples of other sustainable or social content:

Clothes collection: visitors were asked to bring second-hand (kids’) clothing to the exhibition. The collected clothes were donated to poor families, children and elderly in Eastern Europe. Although we didn’t quite manage to make it into the Guinness Book of Records, no less than 20,000 kg of clothes were collected .

On the final exhibition day, the Zending over Grenzen (Mission without Borders) charity picked up all leftovers from exhibitors to be donated to poor families in Eastern Europe.

The Linda Foundation had the opportunity to spotlight families with children who are suffering from financial hardship in the Netherlands.

The Stibat foundation collected and recycled a record number of 186,000 depleted batteries which were brought in by exhibition visitors.

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Nine Months Fair and PUUR Baby Plaza The Nine Months Fair offers visitors the latest trends in the field of babies and pregnancy. The 2015 event featured the PUUR Baby Plaza where (future) parents were introduced to various sustainable baby products. Parents were also able to attend various workshops; from painting with natural paint to natural skin care for babies.

Building Holland 2015 Building Holland is the integrated event for the construction and real estate sectors. With the theme (Re)Building the Future, Building Holland 2015 focused on bringing parties closer together to take ‘New Building’ to the next level.

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Dutch artist and innovator Daan Roosegaarde was a major crowd puller as the keynote speaker. In addition various stands hosted expert lunches and partners jointly presented innovations to the market at the innovation pavilions. The Green Tie Gala on the second day of the exhibition featured the presentation of the prestigious ‘Sustainable 50 Real Estate NL’ award to the most influential person in the construction and real estate sector in the Netherlands.

Horecava The Horecava is the national trade exhibition for the food service and hospitality industry. Food waste was once again a major theme during the most recent edition. After research by the Horecava showed that the amount of food thrown out in restaurants is still substantial the event featured various initiatives on the exhibition floor to combat food waste.

Examples of sustainable content:

A large fresh produce segment on the exhibition floor with a focus on local food producers, organic food and cooking with vegetables.

Sustainability desk for business owners with questions on how to increase sustainability in their operational management.

The Innovation Experience featuring various CSR technological developments related to the shelf life of food or new life for food waste.

During the Dutch cooking championships the participating chefs were not allowed to end up with leftovers.

Daily horizontally programmed CSR presentations and panel discussions at the Innovation Talks and the InnovationLAB. Award for sustainable innovations in the hospitality sector (Karel de Vos Award).

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Cooperation with the Food Bank At the end of the Horecava the Amsterdam Food Bank picked up five truckloads of food, which equals approximately 5,000 kilos of products provided by various standholders at the exhibition. The products were used in food packages distributed by the Amsterdam Food Bank on a weekly basis. In Amsterdam some 2,000 households depend on the Food Bank.

“We were surprised by the willingness of the exhibitors to donate products and very pleased with the results.”

Bruno Steggerda, volunteer with the Amsterdam Food Bank

Rediscovering Dutch cuisine Horecava 2015 saw Dutch Cuisine present a manifesto signed by the first covenant partners. Dutch Cuisine is a movement that aims to put new Dutch cooking on the map; a cuisine that focuses on fresh vegetables in which meat and fish play a supporting role. The manifesto lists five main principles: culture, health, nature, quality and value. The goal is to use 80% seasonal products, 20% nonseasonal products, 80% vegetables and 20% meat or fish, and to use the entire product.

PUUR theme world at Horecava The PUUR theme world has become a recurring feature at Horecava. It features food and beverage suppliers or manufacturers who provide honest products that are fresh, organic, sustainable, fair trade and healthy. This year the pavilion will be fully recyclable.

InnovationLAB as a fixed element of RAI-organised exhibitions Innovation is almost always given as one of the top three reasons to visit an exhibition. In response, RAI Amsterdam established the InnovationLAB, a place where ideas, innovations and news are given concrete form at the exhibition and online. With the InnovationLAB RAI Amsterdam helps the industry to disseminate news.

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After successful try-outs at three exhibitions in 2014, the RAI Amsterdam InnovationLAB was officially launched on Wednesday 11 March 2015 with external partners TNO, 3TU Federatie and Accenture Innovation Awards. Since then innovations have had a clear and prominent place in the exhibition titles of RAI Amsterdam. With a rich and fascinating platform such as the InnovationLAB, we are stimulating exhibitors to make their innovations more visible during the event.

The InnovationLAB also offers centres of expertise, research institutes and innovation partners a platform to bring their innovations to the market and enrich RAI Amsterdam’s exhibitions. It is a platform where visitors (online and physical) can see and experience the latest innovations in their field. In addition, the InnovationLAB enables the exhibition medium to stand out and distinguish itself in this field. A generic concept that can be customised to any event, an impression of the InnovationLAB can be found on YouTube (https://youtu.be/-eCmSBCv0Wg).

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Working together to increase sustainability We aim to invest in jointly increasing the sustainability of the conference and event sector, and therefore invest lots of time in sharing knowledge and experience within our business environment. Participation in relevant business networks and trade associations contribute to making new connections. In this framework we participate in the Amsterdam Economic Board, Dutch Green Building Council, Green Meetings Industry Council (GMIC) and Green Business Club Zuidas. This has helped generate new ideas and a cooperative approach towards the market and society.

Trade association / corporate network Trade association / corporate network ACC

International Association of Exhibitions & Events (IAEE)

Amsterdam Economic Board

International Congress & Convention Association (ICCA)

Association of Event Organisers (AEO)

Leading Centres of Europe

Association International of Congress Centres (AIPC)

Meeting Professionals International (MPI)

Amsterdam Centre for Service Innovation (AMSI)

Nieuw Amsterdams Peil (NAP)

Amsterdamse Kring

Nederlands Instituut voor Marketing (NIMA)

Amsterdam Marketing

NNBN

Amsterdam Smart City

NBTC

Amsterdams Theateroverleg (OAT MOAT)

NBTC New York

ASAE (Centre of Association Leadership)

Nederlandse Vereniging Directiesecretaresses

Corporate Event Marketing Association (CEMA)

Okura Executive Circle

Centre of European Experience Economy

Platform Innovatie in Marketing (PIM)

City Wide Task force

Professional Convention Management Association (PCMA)

CLC VECTA

Religious Conference Management Association (RCMA)

Clusters & Congressen MRA

StartUp Amsterdam

Congres- en Vergaderclassificatie

Society of Independent Show Organisers (SISO)

De Industrieele Groote Club

Topsport Amsterdam

European Major Exhibition Centres Association (EMECA)

UFI

European Society of Association Executives (ESAE)

Union of International Associations (UIA)

Event Branche

United Nations Global Compact

Evenementenmakers

Vereniging van Evenementen

Genootschap voor Eventmanagers

WTC Business Club

Green meetings Industry Council (GMIC)

YIP (Young Professionals) Zuidas

Hello Zuidas

Zuidas Green Business Club

HSMAI

Zuidas Partners

Independend Dutch Event Association (IDEA)

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8 ABOUT THIS REPORT

103

About this report This Sustainability Report from RAI Amsterdam B.V. provides an online overview of the results and main developments in the field of Corporate Social Responsibility (CSR) in 2015. It is intended for all stakeholders of the RAI as well as anyone with an interest in RAI Amsterdam’s sustainability policy. This and previous reports going back to 2008 can be found on www.rai.nl.

Report guidelines The Sustainability Report 2015 was drawn up in accordance with the guidelines version 4.0 (G4) of the Global Reporting Initiative – application level ‘core’. The GRI guidelines are available via www.globalreporting.org.

Contents of this report The contents of this report are based on the formulated CSR strategy 2013-2017 of RAI Amsterdam, an extensive stakeholder consultation and determined by means of a materiality analysis in 2016. In the materiality analysis the level of importance of the topics is compared with the importance attached to these subjects by internal and external stakeholders. This means that the boundary of the report is aligned to the information demand of the stakeholders.

Data request To improve transparancy, RAI Amsterdam discloses data in Microsoft Excel format (Annexes).

Data request The CSR manager has a coordinating role in collecting the reported data. The CSR Board is responsible for validation. The data for this Sustainability Report is collected via data requests to the policy area owners. The Controlling department of RAI Amsterdam is responsible for processing the data. The key figures related to personnel (excluding temporary workers) are provided by the HRM department. Waste data is provided by ICOVA.

The data in this report does not involve estimates unless indicated otherwise. Should changes to measuring methods have been applied, this will be explained directly where relevant

Vragen of opmerkingen?

For questions or comments related to this report, contact the Corporate Communication department via corcom@rai.nl.

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9 GRI TABLE

105

GRI table GRI table GRI code

GRI G4 Information directives

Clarification

Strategy and analysis

G4-1

Statement from the Executive Board about the

http://raiduurzaamheidsverslagnl.sites.kirra.nl/voorwoord-

relevance of sustainability to the organisation and

directie

its strategy http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/versterken-communities Organisation profile

G4-3

Name of the organisation

RAI Amsterdam B.V.

G4-4

Primary brands, products, and/or services and

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

events

rai-amsterdam/structuur-organisatie http://www.rai.nl/nl/rai-amsterdam/onzeactiviteiten/eigen-titels/

G4-5

Location of the organisation’s headquarters

RAI Amsterdam Europaplein ML 1078 GZAmsterdam

G4-6

G4-7

Number of countries where the organisation

RAI Amsterdam is only active within the

operates (as relevant to sustainability issues)

Netherlands.

Nature of ownership and legal form

http://raiduurzaamheidsverslagnl.sites.kirra.nl/overrai-amsterdam/structuur-organisatie http://jaarverslag.rai.nl/in-vogelvlucht/profiel

G4-8

Markets served (including geographic breakdown,

http://jaarverslag.rai.nl/in-vogelvlucht/profiel

sectors served, and types of customers)

http://jaarverslag.rai.nl/in-vogelvlucht/de-kracht-vanverbinding

G4-9

Scale of the reporting organisation

RAI heeft een vaste flexibele schil van zo'n 300 terugkerende flexkrachten en zet op jaarbasis in totaal zo'n 4.000 flexkrachten in. In 2015 waren 83 stagiairs bij de RAI werkzaam. http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvoin-het-kort/kerngegevens-2015

G4-10

Details of workforce by type of work, work

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

agreement and region

in-het-kort/kerngegevens-2015 http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/flexkrachten http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/werken-aan-de-arbeidsmarkt-van-detoekomst

G4-11

Percentage of total employees covered by

RAI Amsterdam has its own work condition

collective bargaining agreements

package and is not covered by a collective labour agreement.

G4-12

Description of the supply chain

http://raiduurzaamheidsverslagnl.sites.kirra.nl/overrai-amsterdam/structuur-organisatie http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderenimpact-op-het-milieu/het-bieden-van-eenduurzame-omgeving-voor-klanten-en-bezoekers

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G4-13

Significant changes during the reporting period

No significant changes to size, structure or

regarding size, structure or ownership

ownership have occurred during the period under review.

G4-14

G4-15

Whether and how the precautionary approach or

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

principle is addressed by the organisation

beleid-en-organisatie

Externally developed economic, environmental and

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

social charters, principles, or other initiatives to

beleid-en-organisatie/un-global-compact

which the organisation subscribes G4-16

Membership in associations

G4-17

A list of all entities included in the organisation’s

http://raiduurzaamheidsverslagnl.sites.kirra.nl/versterkencommunities/samenwerken-aan-verduurzaming http://jaarverslag.rai.nl/jaarrekening/algemeen

consolidated financial statements G4-18

Process for defining report content

G4-19

Material aspects

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/mvo-beleid-en-organisatie http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/mvo-beleid-en-organisatie

G4-20

G4-21

Afbakening per materieel onderwerp binnen de

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

organisatie

beleid-en-organisatie/mvo-beleid-en-organisatie

Report the Aspect Boundary within the organisation

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/mvo-beleid-en-organisatie

G4-22

G4-23

Report the Aspect Boundary outside the

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

organisation

beleid-en-organisatie/mvo-beleid-en-organisatie

The effect of any restatements of information

n/a

provided in previous reports G4-24

Significant changes from previous reporting periods

G4-25

Stakeholder groups engaged by the organisation

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/mvo-beleid-en-organisatie http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/mvo-beleid-en-organisatie

G4-26

Basis for identification and selection of stakeholders

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

G4-27

Approach to stakeholder engagement, including the

RAI Amsterdam listens to its stakeholders.

frequency of contacts per type and group of

Feedback from the 2012 consultation has been

stakeholders

included in the CSR policy 2013-2017. Feedback

beleid-en-organisatie/mvo-beleid-en-organisatie

from the 2016 consultation will be included in the recalibration/adaptation of the policy.

Report profile

G4-28

Reporting period for information provided

1 January-31 December 2015

G4-29

Date of most recent previous report

jun‑16

G4-30

Reporting cycle

Annual

G4-31

Contact point for questions regarding the report or

Corporate Communication Department via

its contents

corcom@rai.nl

GRI table of contents

G4-32

Report the ‘in accordance’ option chosen

Core

G4-33

Policy and current practice with regard to involving

RAI Amsterdam has not had the sustainability

external assurance for the report

report verified externally by an accountant

Governance, commitments and engagement

G4-34

Governance structure of the organisation, including

http://jaarverslag.rai.nl/in-vogelvlucht/samenstelling-

committees under the highest governance body

rvc-en-directie

107

http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights2014/mvo-organisatie G4-35

G4-36

G4-37

Process for delegating authority for economic,

http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights-

environmental and social topics

2014/mvo-organisatie

Executive roles/positions for economic,

http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights-

environmental and social topics

2014/mvo-organisatie

Mechanisms which give shareholders and

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

employees the opportunity to make

rai-amsterdam/structuur-organisatie

recommendations or exercise joint authority with the highest governance body on economic, environmental and social topics G4-38

State the number of members of the highest

0

governance body who are independent and/or nonexecutive members G4-39

Chair of the highest governance body

CEO

G4-41

Processes in place for the highest governance body

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

to ensure conflicts of interest are avoided

rai-amsterdam/structuur-organisatie http://jaarverslag.rai.nl/governance-enrisicomanagement/corporate-governance

G4-42

Role of the highest governance body in the

Final approval is given by the Executive Board. The

development, approval and updating of the mission,

Board is supported in this by the CSR Board.

vision, goals and strategy related to economic, environmental and social topics G4-43

Measures taken to enhance the highest governance

http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights-

body’s collective knowledge of economic,

2014/mvo-organisatie

environmental and social topics G4-44

Processes for evaluation of the highest governance

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

body’s performance, especially with respect to

rai-amsterdam/structuur-organisatie

economic, environmental and social impact, opportunities and risks http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights2014/mvo-organisatie G4-45

Procedures of the highest governance body for

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

overseeing economic, environmental and social

rai-amsterdam/structuur-organisatie

impact, opportunities and risks http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights2014/mvo-organisatie G4-46

The role of the highest governance body in

http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights-

reviewing the effectiveness of risk management

2014/mvo-organisatie

processes in the field of economic, environmental and social topics G4-47

Frequency of the highest governance body’s review

Monthly

of economic, environmental and social opportunities, risks and impact G4-48

Highest committee or role/position that reviews and

http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights-

approves the annual sustainability report and

2014/mvo-organisatie

ensures that all material aspects are covered G4-49

G4-50

Process for communicating critical concerns to the

http://raiduurzaamheidsverslagnl.sites.kirra.nl/highlights-

highest governance body

2014/mvo-organisatie

Nature and number of critical concerns that were

RAI Amsterdam has started a strategy acceleration

communicated to the highest governance body and

project for the topic Sustainable Product Range.

the manner in which they were addressed

Twenty product groups were defined and given a sustainable alternative within this project.

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G4-51

Manner in which the remuneration policies of the

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

highest governance body, top managers and senior

rai-amsterdam/structuur-organisatie

executives (including severance pay) are linked with the performance of the organisation (including social and environmental performance) G4-52

Process for determining remuneration

http://jaarverslag.rai.nl/governance-en-

G4-53

How employees’ and shareholders’ views are

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

sought and taken into account where remuneration

rai-amsterdam/structuur-organisatie

risicomanagement/corporate-governance

is concerned http://jaarverslag.rai.nl/governance-enrisicomanagement/corporate-governance

Ethics and integrity

G4-56

Internally developed mission statement or

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

statement of principles, norms of behaviour and

beleid-en-organisatie/creating-a-great-environment-

assumptions which are important for economic,

to-meet

environmental and social performance http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/mvo-beleidsverklaring http://jaarverslag.rai.nl/governance-enrisicomanagement/corporate-governance

Performance indicators

Economic performance Information about the management approach

RAI Amsterdam’s Annual Report 2015 and Sustainability Report 2015 describe the economic and financial approach

G4-EC1

Direct economic value generated and distributed

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

G4-EC8

Significant indirect economic impact, including the

http://raiduurzaamheidsverslagnl.sites.kirra.nl/over-

effects of that impact

rai-amsterdam/structuur-organisatie

in-het-kort/kerngegevens-2015

Procurement Information about the management approach

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderenimpact-op-het-milieu/het-bieden-van-eenduurzame-omgeving-voor-klanten-en-bezoekers

EO9

Type and sustainability performance of procurement

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderenimpact-op-het-milieu/het-bieden-van-eenduurzame-omgeving-voor-klanten-en-bezoekers

EO1

Direct economic impact and value creation as a

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderen-

result of sustainable initiatives

impact-op-het-milieu/schoonmaak http://raiduurzaamheidsverslagnl.sites.kirra.nl/versterkencommunities/relevante-duurzame-content-voorbezoekers http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/goede-doelen-2 http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderenimpact-op-het-milieu/het-bieden-van-eenduurzame-omgeving-voor-klanten-en-bezoekers

Environment

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Information about the management approach

We proberen de impact op het milieu zo veel mogelijk te reduceren. Om een systematische aanpak in onze bedrijfsvoering te garanderen, passen we een milieumanagementsysteem toe op basis van internationale richtlijnen en normen. In ons MVO-beleidsplan 2013-2017 zijn de vijfjaren doelstellingen vastgelegd.

Energy Information about the management approach

We invest in reducing the use of fossil fuels and our energy consumption.

G4-EN3

Energy consumption within the organisation

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderenimpact-op-het-milieu/reductie-fossiele-brandstoffen http://raiduurzaamheidsverslagnl.sites.kirra.nl/gritabel/stroometiket http://raiduurzaamheidsverslagnl.sites.kirra.nl/gritabel/tabellen

G4-EN6

Reduction of energy consumption

P. xx Energiebesparing (grafiek) http://raiduurzaamheidsverslagnl.sites.kirra.nl/gritabel/tabellen

Air emissions, wastewater and waste substances Information about the management approach

Waste is one of the priority areas within the RAI’s CSR policy. We would like our waste management to be among the best in the world within the convention and events industry.

G4-EN15

G4-EN16

Direct emissions of greenhouse gasses (GHG)

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderen-

scope 1

impact-op-het-milieu/emissie

Indirect emissions of greenhouse gasses (GHG)

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderen-

scope 1

impact-op-het-milieu/emissie

G4-EN19

Reduction of greenhouse gas (GHG) emissions

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderen-

G4-EN23

Total weight of waste by type and disposal method

impact-op-het-milieu/emissie http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderenimpact-op-het-milieu/koploper-in-afvalmanagement http://raiduurzaamheidsverslagnl.sites.kirra.nl/gritabel/tabellen Transport Information about the management approach

RAI Amsterdam welcomed more than 1.7 million visitors in 2015. We ensured that their visits proceeded in a safe and efficient way so as to minimise the impact on the environment. We focus on preventing traffic jams, stimulating alternatives to cars, and limiting or preventing emissions, hindrance and noise pollution.

EO2

Modes of transport taken by visitors as a

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderen-

percentage of total transportation, and initiatives to

impact-op-het-milieu/mobiliteit

encourage the use of sustainable transport options

Social Information about the management approach

Bij het vergroten van welzijn richten we ons op het creëren van maatschappelijke meerwaarde voor zowel interne als externe stakeholders. RAI Amsterdam verbindt sinds 1893 mensen en staat midden in de maatschappij.

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http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvobeleid-en-organisatie/creating-a-great-environmentto-meet

Work conditions and decent work Information about the management approach

RAI Amsterdam aims to contribute to the wellbeing of current and future employees in an active and visible way. We therefore have a sustainable HR policy oriented toward wellbeing, vitality and lifestyle, and invest in the local community.

LA1

Total number of personnel by type of work, work

http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvo-

agreement and region

in-het-kort/kerngegevens-2015 http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/flexkrachten http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/werken-aan-de-arbeidsmarkt-van-detoekomst

Health and safety Information about the management approach

RAI Amsterdam aims to contribute to the sustainable employability of its workers by deploying specific policies targeting health, safety and vitality.

LA4

Minimum notice period(s) in case of operational

This indicator is defined by law in the Netherlands.

changes, including the specifications in collective agreements LA6

Rates of injury, occupational diseases, lost days,

Verzuimpercentage: 3,22 (2015)

and absenteeism, and total number of work-related

Aantal bedrijfsongevallen: 54 (2015)

fatalities, by region and by gender http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/veiligheid LA8

Health and safety topics covered in formal

In the covenant for the cleaning and window

agreements with trade unions

cleaning sector, RAI Amsterdam has established agreements to ensure good working conditions for its employees.

LA11

LA12

Percentage of employees who receive regular

All employees go through a yearly evaluation and

reports on performance and career development

assessment in which individual performances and

per gender and employee category

career development are discussed.

Composition of governance bodies and breakdown

http://jaarverslag.rai.nl/in-vogelvlucht/samenstelling-

of employees according to gender, age group,

rvc-en-directie

minority group membership, and other indicators of diversity http://raiduurzaamheidsverslagnl.sites.kirra.nl/mvoin-het-kort/kerngegevens-2015 Equal remuneration for women and men

LA13

Ratio of basic salaries and remuneration of women

RAI Amsterdam has fixed salary scales which do

and men per employee category and significant

not differentiate between women and men

business location Local communities (society) Information about the management approach

Bij het vergroten van welzijn richten we ons op het creëren van maatschappelijke meerwaarde voor zowel interne als externe stakeholders. RAI Amsterdam verbindt sinds 1893 mensen en staat midden in de maatschappij.

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G4-S01

Implemented local community engagement

http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergroten-

programmes, impact assessments, and

welzijn/social-return-voor-de-stad-amsterdam

development programmes http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/goede-doelen-2 http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/relatie-met-omwonenden-2 http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderenimpact-op-het-milieu/het-bieden-van-eenduurzame-omgeving-voor-klanten-en-bezoekers Screening of suppliers for social impact Information about the management approach G4-S09

Percentage of new suppliers that were screened

http://raiduurzaamheidsverslagnl.sites.kirra.nl/verminderen-

using criteria for impacts on society

impact-op-het-milieu/het-bieden-van-eenduurzame-omgeving-voor-klanten-en-bezoekers

Health and safety of customers/visitors Information about the management approach

RAI Amsterdam is one of the leading European convention centres as far as safety is concerned.

The Safe Working Practices Manual describes the rules and procedures. http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergrotenwelzijn/veiligheid

G4-PR1

Percentage of significant product and service

n/a

categories for which health and safety impacts must be improved EO7

Numbers and types of injuries, fatalities and

http://raiduurzaamheidsverslagnl.sites.kirra.nl/vergroten-

incidents involving visitors and other relevant

welzijn/veiligheid

stakeholders

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10 ANNEXES

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Tabellen Cijferreeksen Download de tabellen uit dit duurzaamheidsverslag:

Cijferreeksen duurzaamheidsverslag 2015

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Colofon Uitgave van RAI Amsterdam, Corporate Communicatie

Concept en realisatie Dipped in Green

Fotografie Delux NFP Photography OTTI Fotografie Van Yperen Fotografie Druk SDA

Website Ontwikkeld in Kirra Jaarverslag

Contact RAI Amsterdam ontvangt graag uw reactie op het duurzaamheidsverslag via corcom@rai.nl

Copyright De in dit jaarverslag opgenomen informatie mag worden overgenomen onder de bronvermelding ‘Duurzaamheidsverslag RAI Holding B.V. 2014’.

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RAI Amsterdam Europaplein 1078 GZ Amsterdam Postbus 77777 1070 MS Amsterdam Tel. +31 20 549 12 12 Fax +31 20 646 44 69 www.rai.nl

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