Peninsula Leisure Centre Customer Survey 2014
Key Findings Summary
Help us
make PLC better
Introduction Thank you for taking the time to give us your feedback. We are so pleased that you have indicated overwhelmingly that you value the centre, its facilities, staff and the range of services that you receive.
Customer Service & Staff Interaction Key Findings Over 84% of respondents said that our reception scored a rating of excellent or good for our customers service and staff interaction .
84% Good or Excellent for PLC Reception
Please Rate The Centre Key Findings 90% of respondents said we scored a rating of excellent or good for enjoyment. 84% rated us as excellent or good for our range of services. And an outstanding 85% for community benefit.
85% Good or Excellent for Community Benefit
What Do You Like Least About The Centre ?
What Do You Like About The Centre ?
Key Findings
Key Findings
The most recurrent topic you least liked about the centre was the issue of cleanliness. A small number of respondents (11%) rated the facility “poor or very poor” for cleanliness.
We have had fantastic response with over 48% of you responding to our survey an increase of 10% on last years results. We are very proud and grateful for your comments of thanks and praise.
Although 88% of customers rated the cleanliness of the facility as either excellent, good or satisfactory. “Toilets should be cleaned and mopped more regularly”! “Cafe area a bit dirty sometimes”. “Tiling in pools, particularly baby pool is getting grotty”.
“Fantastic facility that binds the community - elderly, infants, youth, special needs, families. Good job!”. “The reception staff and swimming instructor/lifeguards are very helpful and always friendly”.
“Not entirely happy about the lack of towels used by gym participants”.
“Swim schools are fantastic- swim teachers are great and take good care of my kids. Kids have fun. Great rainy day activity.”
“The state of the bathrooms. They need to be cleaned more often, especially in peak times...”
“Clean, fresh, open. Staff are friendly. Gym has good facilities and group classes are great.”
Another concern members have highlighted is that of parking. “No where enough car parking spaces”. “Parking when school carnivals are on”. “Parking, there is not enough parking for all the events that take place in the centre”.
Comments / Actions Cleanliness: As a result of this important feedback the centre will reallocate resources and incorporate alternative cleaning rosters to best meet Centre usage patterns. Staff will complete hourly inspections to report any cleanliness issues with bathrooms and change facilities. Management have also reviewed and implemented new cleaning audit tools allowing detailed assessments of areas that are not meeting standard. Parking: The Centre’s aim is to better inform our customers of bookings, possible limitations in car parking availability and general access information. Did you know the Peninsula Leisure Centre plays host to over 30 very important school carnivals and multiple regional swimming and waterpolo events each year. We have added 2 hour parking zones for our valued members convenience. These zones will be located to the side and rear (and soon to the front) of the building to discourage carnival users from being tempted to park all day. We encourage you adopt, embrace and “like” our social media platforms.
“It is so family friendly, I love how easy it is to access the pools and change rooms with kids” “TABATA classes are the best !!! TRX and cycle classes are also great. The pool is also great”. “It’s friendly, accessible, staffed by helpful people. It provides an excellent community service and for me personally, it helps me to remain fit and active.”