Southern African Tourism Update by Now Media

SOUT H ERN AFRI C AN

August/September 2009 I Issue 208 I www.tourismupdate.co.za

for organisers of tours

Garden Route

New parks and more to explore

Operators optimistic about future Marketing Index results

Kruger delights All the news

+ Spotlight on KZN medical tourism + Swaziland access made easier + New township tourism options

Centre yourself in the heart

of South Africa

Situated at the heart of South Africa, the Free State has a pristine, mystical quality, evident in the many different landscapes and environments encountered. The Free State streches across grassy plains and expanses of unspoilt countryside, through cities, along rivers and over mountains. The region is divided into five sub-regions, namely Motheo, Xhariep, Lejweleputswa, Fezile Dabi and Thabo Mofutsanyana. Each region has its own individual flavour with regard to geographical terrain, mood and experiences for tourists.

169 Nelson Mandela Drive MTN House 1st Floor Bloemfontein 9300 Tel: +27(0)51 411 4300 Fax: +27(0)51 447 5114 Web: www.freestatetourism.org info@freestatetourism.org

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inthisissue

ed’snote

August/September 2009

12 2 IN THE NEWS A look at the latest tourism,

destination and eco news from Southern Africa 3 Table Mountain to introduce game drives 4 Find out what’s on international operators’ minds 9 Qantas increases SA flights

24 24 Pilanesberg and Madikwe Airport upgrades could signal new flights

27 Greater Kruger

New conference facilities in Kruger

12 Zimbabwe

31 Cradle of Humankind

14 Township Tourism

34 G arden Route

17 Business Tourism

38 The Goal Post

22 Swaziland

40 Moore on tourism

Kariba’s back on the map Interesting alternatives for culture vultures

Cape Town’s taking the lead Opening access

Planning routes for this area New national parks in the pipeline Tourism players still upbeat for 2010 Along the garden path

23 Profile: Gooderson Leisure A choice of great escapes

Publisher David Marsh Managing Editor Natalia Thomson nataliat@nowmedia.co.za Deputy Editor Kate Els Sub Editor Ann Braun Contributors Sue Lewitton, Natasha Tippel,

Nteboheng Phakisi, Max Marx, Jeanette Phillips Advertising Sales Alan Roxton Wiggill, Lara Denysschen advertising@tourismupdate.co.za Advertising Co-ordinator Lana Sachs Photographer Tijana Huysamen

time to change

ords to the wise – ‘when you are through changing, you are through’. The process of change is a difficult one as we all know. Sometimes you start down the road doggedly, sure you’re going in the right direction, only to have to change direction as conditions change or are revealed. And in an environment such as this, where strategic planning has become almost impossible, and nobody knows what’s in store in the next six months (never mind the next two years), I take solace from these words: change is inevitable. It is change that we’ve been focusing on for Tourism Update over the past six months. We started on the road towards a greener future, urging our readers to opt for a digital edition. And in the past few months this strategy has paid off with a significantly higher number of readers and the launch of our new Tourism Update Online daily news site which replaces TravelHub (www.tourismupdate.co.za). Every day, Tourism Update Online becomes even more influential and it is hugely gratifying to see the numbers of daily unique visitors rise consistently and the number of comments and views received. This growing interest in our online offering – Tourism Update digital edition and the daily Tourism Update Online – has resulted in our decision to combine Southern African Tourism Update’s monthly editions into a bimonthly edition; this being the first of this offering with August and September being merged into one. The same will occur for subsequent monthly editions. But that doesn’t mean you can’t enjoy the regular tourism, destination and product news you’ve come to enjoy from the print issue. Registering for free access on the Tourism Update Online site (www.tourismupdate.co.za) is as easy as entering a few short details. The site offers daily news updates, comments, polls, and easy access to the digital edition of the print title you’ve come to love. And for those who have yet to join the digital revolution, you will still continue to receive your print magazine unless you have asked us specifically for the digital edition. If you’ve yet to make the change but want to, simply email nataliat@nowmedia.co.za to request your free digital edition bimonthly or access it on our (www.tourismupdate.co.za). So join us on this journey of change. We’d love to have you along for the ride!

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Southern African Tourism Update

August/September 2009

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La Mercy – an expensive white elephant? ACSA

Kate Els The new international Durban airport at La Mercy is an ambitious project, in the hope that international airlines would rush to open routes to South Africa’s KwaZulu Natal province. Unfortunately, airlines haven’t taken the bait... Emirates has been enthusiastically promoting its new route to the seaside city, which will commence in October, but Airports Company South Africa (Acsa) says it hasn’t been shown any further interest from international carriers. Spokesperson for Acsa, Colin Naidoo, says the airport is being built to cater for 7,5m passengers annually and has the potential to cater for 45m annually in 2060. But despite these numbers he reports that “at this stage we have not received any indications of any other international airline wanting to fly directly to Durban other than Emirates”. The airport currently handles around 5m passengers annually. He does, however, say: “We are confident that Acsa and other relevant stakeholders [will] be part of a process that will ensure that Durban and KwaZulu Natal are marketed as a destination of choice.” Tourism KwaZulu-Natal says it will endeavour to prove critics wrong and is determined to grasp the potential the new operation will bring. “Tourism KwaZulu-Natal is elated that Emirates will be launching direct flights to our beautiful province, which will now be opened to the world – making inbound and outbound travel far easier and cost effective. As Tourism KZN, we have pledged our support for Emirates to make the

BIG BUCKS… An artist’s impression of the new international airport at La Mercy outside Durban. route a resounding success and prove sceptics wrong,” commented Ndabo Khoza, Chief Executive Officer. Emirates will have a daily flight from October 1, inbound and outbound, to Dubai from Durban International Airport and later the new International Airport. The Airbus 330-200 will service the route with 27 business-class and 251 economy-class seats.

‘Mine is bigger than yours’ Kate Els

April arrivals show positive results for UK market

Results of April arrivals statistics released by Statistics South Africa indicate healthy growth from the UK market, while the Indian market showed a strong increase with almost 18 per cent growth attributed to the hosting of the Indian Premier League cricket. China reappeared in the top ten source markets for South Africa in April.

Cruise liner to dock at Cape Town Waterfront?

Wikimedia

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One of Dubai World Africa’s shareholders, Nakheel, has said it is in the process of investigating the berthing of the Queen Elizabeth II (QE2) cruise liner as a stationary hotel before work on the vessel’s refurbishment begins. Among other ports in the Middle East and Africa, Cape Town has been identified as a possible location for the iconic vessel.

Although still a fledgling industry in South Africa, super yacht tourism is growing big, literally, overseas and it’s only a matter of time before it comes to our shores. A super yacht is any privately owned vessel of over 30 metres that is not operated commercially and can often be described as the epitome of luxury. “These vessels are becoming more and more frequent,” says Dr Mark Orams of the New Zealand Tourism Research Institute. He notes that super yacht tourism is a phenomenon that is becoming more apparent in South Africa as it grows in popularity and becomes more widespread. Orams says it is a sector of the tourism industry that is currently very difficult to measure. “The individuals that order these floating palaces are secretive because they want to be protective of their fortunes.” He adds that those tourists ordering these opulent vessels value exclusivity and privacy and don’t want to come under scrutiny for their wealth. But he says the important component of this industry lies in how much wealth these travellers have and how important they can be to a country’s economy. In addition to the foreign currency entering the country as a result, the amount of skilled individuals required by docked yachts is extensive and very labour intensive. “There are lots of ancillary industries that benefit from these yachts,” says Orams. The tourism potential of this market has been recognised, says Cape Town Tourism CEO, Mariëtte du Toit-Helmbold: “When you think Cape Town, you think lifestyle, mountains and sea. Yachting is a huge draw card for many visitors to Cape Town. We have realised the importance of promoting Cape Town as a maritime tourism jewel.” A prime example of what South Africa can expect during next year’s 2010 Soccer World Cup is the presence of the world’s largest privately owned vessel. This 170-metre motorised yacht, which is worth around €300 million, is rumoured to be heading for Cape Town during the tournament. It features two heli-pads and a restaurant, and has an underwater portal for a private submarine. The vessel is crewed by 70 staff and was built secretly in Germany and launched in June. Orams says while the market for these vessels is dominated by the US and Europe, South Africa is a still a “player in the game” in the sense that some vessels are ordered, designed and built in the country. www.tourismupdate.co.za

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Endeavour Safaris

Game drives set for TMNP Natalia Thomson Visitors to Table Mountain National Park can look forward to organised game drives as early as 2012 in the expanded Groote Schuur Game Camp. The camp’s size will increase in phases and ultimately be about 450ha and various types of indigenous animals, such as eland, Red hartebeest and Grey rhebuck will be introduced. The main limiting factor will be the cost of adequate fencing and this will therefore necessitate a phased approach. The new animals will be translocated from other national parks within the SANParks network. Ultimately, this will enable the park to achieve its goal of restoring the natural and cultural heritage of the area.

Tourist office opened in Dinokeng Jeanette Phillips An information office in Dinokeng has been opened to service enquiries on tourism and business travel to the area. Consultants can help travellers book and arrange payment for travel to the area and also have extensive knowledge of the tourism and business travel products and activities that are available. A web portal that will make it easy to find the 300 or more travel products in the area is also currently being developed. The site is designed to give travellers access to a shopping trolley of tourism products, including accommodation, activities, restaurants, tours, car hire and flights. It will also allow users to book and pay for products.

how to Access foreign languages in South Africa With 2010 looming, tour operators need to access foreign-language speakers to assist with tour groups during the tournament. Nadine Mather investigates two options... Tourist-Guide.co.za

South African agency, Tourist-Guide, has created an online database of local tour guides who speak various languages. It is the only association dedicated to supplying tour operators with translators. Guides speak Spanish, Greek, German, French and a variety of Asian languages. Tour operators can search for foreign-language speakers with specific skills and receive instant contact details. Before individuals can register as tourist guides they have to meet criteria to ensure they are informative and appropriate for the position. For more information, visit www.tourist-guide.co.za

ACCESS FOR ALL... The disabled tourism industry has potential, say those in the know.

Disabled tourism gaining popularity Kate Els Disabled or inclusive travel is a sector of the tourism industry that is coming to the fore in Southern Africa with an increase in awareness among industry stakeholders as well as increased co-operation from authorities. Vincent Gore, Partner at Enabled Online Travel, says there are close to 800m people worldwide with disabilities and research has shown that the majority of them would visit hotels twice or more per year if their needs could be accommodated. Gore says the Tourism Grading Council of South Africa’s grading programme for disability-friendly properties is a step in the right direction. The programme was launched early last year but, as of yet, has not officially graded any properties. Endeavour Safaris’ Director Michael Hill, based in Botswana, says it all comes down to access and enabling mobility-impaired individuals to experience safaris as others would. The company uses specialised vehicles with hydraulic lifts for such guests. Hill notes that for these niche tourists, independence is key and he says airlines are becoming more aware of disabled passengers’ needs. “There is a huge amount of room for improvement,” he adds, saying that ideally, hotels would use a universal design across their properties to facilitate disabled guests.

South African Translators’ Institute

The South African Translators’ Institute (SATI) is a professional association of registered language practitioners. For the 2010 Soccer World Cup, SATI has undertaken an audit of professional interpreters and others with multilingual skills who would be available for assignments during this period. The institute makes this information available for use by clients, but takes no responsibility for the work provided. The skills of those listed vary, and they are willing to accompany individuals during the World Cup and other meet-and-greet services. For more information, visit translators.org.za. TU1019SD

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marketingindex The vast readership and reach of Southern African Tourism Update was highlighted when 280 local and international tour operators responded to a recent Marketing Index survey... Tijana Huysamen

The Top 10 brands in tourism are… Four game lodge groups, three hotel groups, one ground operator and a coach operator are among the top 10 brands tour operators overseas were most aware of in the Southern African market. But they all follow South African Airways which is the dominant brand in every major market measured by Southern African Tourism Update. The overall ranking of brands across all overseas markets was as follows with the strongest brand at the top:

PAYING CLOSE ATTENTION… Attendees at the Southern African Tourism Update Marketing Index workshop held in Johannesburg last month.

About the Marketing Index

ecause of the economic downturn and sports spotlight being turned on South Africa, perceptions of the overseas travel trade and consumers is changing faster than ever before. It’s therefore quite difficult for South African tour operators and ground handlers to base business decisions on information that has fast become dated. Using our media and reach, Southern African Tourism Update is uniquely positioned to do

snap research to provide local trade with a better idea of what tour operators are thinking. The Marketing Index was conducted with the backing of the Southern Africa Tourism Services Association (SATSA) and Grant Thornton and covers 12 areas of interest to tourism suppliers engaged in international marketing. Over 100 overseas tour operators participated in the survey, including 33 from North America, 25 from the UK, 16 from Germany and 44 from the rest of Europe.

German operators most optimistic about short-term future German tour operators 100 appear to be the most bullish ■ Germany when it comes to their outlook ■ Rest of Europe on bookings to the Southern 81% ■ UK African region within the next 80 ■ North America three months. 64% A large majority (81 per cent) 59% 58% of German operators that were 60 surveyed in the Marketing Index have said that they believe in three months’ time 40 business with Southern Africa will be up. Other markets are also 20 quite positive about the future with 64 per cent of British operators saying their business 0 will go up in the same period. % of tour operators who say business will be up Some 59 per cent of European operators and 58 per cent of North American operators also BUSINESS WILL BE UP… German tour operators are the most forecast increased sales. optimistic about business predictions.

4 l August/September 2009

1. South African Airways 2. Protea Hotels 3. &Beyond 4. Thompsons Africa 5. Wilderness Safaris 6. Singita 7. Sun International 8. MalaMala 9. Southern Sun 10. Springbok Atlas The survey shows that some brands are particularly strong in certain markets. For instance, Tourvest Inbound Operations was not ranked in the Top Ten overall but it was the third strongest brand in Germany. The survey explored 12 areas of topical interest and overseas tour operators were also asked to list the destinations and attractions of which they were most aware.

Many tour operators negative about 2010 With less than a year left until the 2010 World Cup, responses from 280 tour operator respondents around the world regarding the major soccer tournament show that those in major source markets are fearful about the disrupted supply and displaced business they expect as a result of the event. Surprisingly only 56 per cent of South African-based operators thought the World Cup would be good for their business. This was the same as the percentage in Germany, with the UK at 52 per cent. In the North American market, 64 per cent of operators were actually negative and in the rest of Europe 66 per cent said it would not be good for their business. What is bad news for the establishment might well be good news for new businesses trying to break into tourism, where the existing distribution channels are perceived by some to be too entrenched.

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A snapshot of overseas operators thinking...

The top destinations... The top two attractions in the overall Top 10 were dominant in all major markets and are clear front runners as the top attraction brands. 1. Cape Town 2. Kruger National Park 3. Garden Route 4. Victoria Falls 5. Okavango 6. Cape Winelands 7. Sabi Sands 8. Namibia 9. KwaZulu Natal 10. Etosha

What SA suppliers should know “SA ranks just ahead of Cuba in terms of slow responses to enquires.” One of the less flattering comments from a Dutch tour operator frustrated by the region’s level of service. On a more positive note, European tour operators say the region has what it takes to come up with new and innovative tourism products. The results to the question on what the local industry could do to build business with their market showed quite different themes from the major source markets.

Carbon dreams? When tour operators were posed the question – should a carbon-neutral programme be a priority investment for Southern African tourism suppliers wanting to build their business? – it was surprising that, except for the South Africans (62 per cent) who rated it much higher than any other market, operators did not believe it was a priority investment. In Germany and the UK only 32 per cent thought it should be a priority. The North Americans seem to be the most supportive of the concept with 46 per cent of operators agreeing it should be a priority investment. Many operators said a carbon-neutral programme would be “nice to have” and that 80

% of tour operators who rate carbon-neutral schemes highly

62%

60 50 40 30

in the long run it would be vitally important but that, at the moment, there are other things to worry about, such as other forms of responsible tourism, better accessibility and good pricing. “Southern Africa’s most valuable asset for staying attractive regarding tourism is the region’s vast natural resources (flora, fauna, climate, bio-diversity), which need to be protected,” said one German tour operator. A UK respondent cited that accessibility was more important. “The priority should involve making SA more accessible and ensuring pricing is in line with comparative holidays throughout the world. The carbon-neutral approach is a nice to have, not a must have.”

41% 32%

■ Germany

46%

■ Rest of Europe

32%

■ UK ■ North America

■ SA

10 0

CARBON IMPORTANCE… The South African trade rate carbon-neutral schemes highly.

The main points overseas operators in the major markets made were: Germany:

● More marketing support partnering with the trade ● Security for travellers ● Professional and reliable service ● Do not cut the trade out

Rest of Europe:

● We need to sell new and innovative experiences and products ● Do not resume increasing prices every year by so much ● Marketing support for smaller but faster growing markets ● Deliver the service promised

United Kingdom:

● Long-haul airfares and expensive upmarket accommodation rates are holding back growth. ● Work more closely with the trade rather than encourage direct web enquires. ● More marketing

North America:

● Sporting events and World Cup disrupting supply. ● Get creative with experiences – too much of the same generic combinations. ● Rapid and adequate response to enquiries. ● Cheaper rates and improved service. ● Work with the trade. ● More partnered marketing and destination promotion

% of UK tour operators who selected these interests Game experience Value-for-money Sunshine Scenery Adventure Sporting events Outdoor activities Culture Special interest Culinary

92% 92% 48% 36% 24% 16% 12% 12% 4% 4%

100

SUNNY DAYS... UK tourists will look for these factors when considering a destination.

Sunshine-loving Brits could transform industry The South African tourism product is so strong, but until the air access is resolved it is only enjoying a fraction of its potential visitors. South Africa remains one of the last destinations almost entirely served by scheduled business-orientated airlines flying between business hubs. This is the message from the 25 UK tour operators who participated in the survey. When asked about the most important considerations when holiday makers chose Southern Africa as a destination in their source market, the UK operators differed from their colleagues in Germany, the rest of Europe

Southern African Tourism Update

and North America by rating sunshine as the third major consideration in their market after a game experience and value for money. This was much less important in other major markets. The latter two factors were the most important in all markets. Every German operator rated the game experience as the most important. In the rest of Europe (44 respondents) and in North America, cultural experiences moved up as an important consideration. Adventure, as a consideration, was highest in North America among the 33 respondents who participated. ■ August/September 2009

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Sue Lewitton Tourism KwaZulu-Natal is putting the spotlight on medical tourism, a niche market that may be worth as much as R64,6m (€5,8m) in the province annually. Medical, or health tourism, is when patients cross international boundaries for health care, including joint replacement, cardiac, cosmetic and dental surgery. Karen Kohler, Research Manager for Tourism KZN, says medical tourism usually includes a small or large portion of recuperation time in the country, depending on the type of treatment received. Beauty and holistic treatments tend to include a greater proportion of leisure time. Contrary to perceptions, it has been found that that many who seek medical care in other countries are not driven by lower costs. Instead, better service, more time with medical care providers and better

room standards have been cited as the main reasons for travelling for medical procedures, according to research by the Medical Tourism Association. Although SA doesn’t issue visas specifically for health care, Surgeon & Safari CEO, Lorraine Melvill, estimates that about 30 000 people come into the country for medical reasons annually, with an estimated spend of R100 000 (€9 135) during their stay, which is normally between seven and 15 days. Tourism KZN feels the province is well positioned to offer a wide range of medical procedures in professional and safe surrounds. Kohler says: “KZN not only offers private hospitals and clinics of very high standards, plus a range of public hospitals, highly qualified and skilled doctors, surgeons and nursing staff, but also an even wider variety of health hydros, spas and day centres for holistic treatments. Many of these are also used in the recovery process from surgical procedures.”

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KZN looks for an injection of medical tourism

SA destination of choice by 2014 Natalia Thomson SA Tourism aims to make South Africa the destination of worldwide choice and to do so it plans to “firmly establish the brand by 2014”. The tourism authority has launched a plan, it says, to market before, during and after the World Cup. “We should be a top-three destination on the consideration list of any tourist planning to travel long-haul from any of our core markets, but

preferably number one,” noted a presentation given recently to the Tourism Portfolio Committee in parliament. This is measured by the tourists’ awareness, positivity and likelihood to visit SA in the next 18 months. An ambitious 2010 target of 12,2 per cent best-case scenario increase in tourist arrivals was announced in a recent presentation to parliament, where the tourism authority also said the average tourist spend target for 2011 would be about R8 800 (€803).

Targets for tourism ● 9 044 graded accommodation establishments by 2009/2010 ● Report on feasibility of cruise liner tourism in SA ● Seasonality index to improve 5 per cent year on year ● SA to be most preferred tourism brand by 2014 ● Use the trade to grow tourism to SA through road shows, education and relationship building ● Lobby SANParks to start collecting Tomsa levies ● Provide marketing material to SA embassies overseas

Camper tourism captures inbound market Kate Els The world economic downturn has had the inevitable result of long-haul tourists rescheduling or even cancelling their annual holidays. There has, however, been a marked increase in motor-home rentals during the first six months of the year says Tourism Holdings Rental, trading as Maui/Britz. “This can be ascribed to the aspiration of the traveller who still wants to treat his family, yet at a more affordable price tag.”

6 l August/September 2009

Tourism Holdings Rental MD, Grant Groen, says: “While our seasoned traveller in the motor-home rental market, especially from the Benelux countries, has remained stable, we have seen an increase in business from the USA and Scandinavian countries. Traditionally these groups may, in the past, have used coach tours or resided at safari camps. They have opted to still have a nature experience, but in the comfort of a motor-home. The Kruger Park and Swaziland are the areas mostly visited by campers.”

Cape Town launches 2010 website Hard on the heels of Cape Town Routes Unlimited’s ‘Beyond 90 Minutes’ campaign of themed packages for the 2010 Fifa World Cup, comes the news that Cape Town Tourism has launched a new 2010 miniwebsite to help prospective visitors plan their trip. The mini-site, capetown.travel/2010, is also a resource for those wishing to engage with Cape Town as a 2010 host.

New 4x4 trail opens in Camdeboo National Park

Camdeboo National Park in the Eastern Cape has opened the new Koedoeskloof 4x4 Trail. The trail can be completed in about three hours, with the return journey following the same track. The trail is free, apart from the park conservation fee and no booking is necessary. A 4x4 vehicle is essential.

Kenya extends Aviareps agreement

The Kenya Tourist Board (KTB) has opened two interim offices in Dubai and Moscow with Aviareps chosen as its representative. To date Aviareps has operated KTB’s marketing and sales activities in Spain, Italy and Scandinavia. Based on this successful co-operation, which began in 2005, Kenya will now rely on the company’s expertise to effectively promote and unlock Kenya’s business and tourism potential to Emirati and Russian travellers. www.tourismupdate.co.za

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LONRHO Hotels is hoping to re-establish the Lonrho brand in Africa, says its Hotel Division Head, Mark Havercroft. “We are developing a portfolio of fourstar hospitality management contracts, lease agreements and joint ventures in strategic locations throughout the Southern African Development Communities and beyond, including the Indian Ocean Islands.” In Maputo, a major upgrade of the Hotel Cardoso is nearing completion. Work includes the refurbishment of rooms, landscaping of the local park and nearby school and restaurant with a view over Maputo. The hotel’s 130 cityand sea-facing rooms and suites have also been completely refurbished. All furniture and beds have been replaced with the addition of flatscreen televisions, new bathrooms and Wi-Fi in all bedrooms and public areas. Additional facilities include a fitness room and a food and beverage refurbishment that saw the Fiamma restaurant opening in June. A new conferencing venue, the Salão Bayette, is equipped for 140 delegates. Lonrho has also acquired Leopard Rock Hotel in the eastern highlands of Zimbabwe.

protea hotels

Lonrho brand back in Africa

FROM THE CORNER… The new Protea Hotel Melrose Arch set to open early 2010.

Springbok Atlas Protea announces opening of grows its fleet new Jo’burg hotel Springbok Atlas has purchased an additional 22 new luxury coaches in preparation for the increase in leisure and sports tourism expected from the many sporting events in the country this year. “We are taking advantage of the opportunity to invest in our fleet now to meet the tourism demands of the future. And with one year to go until the 2010 kick-off, there is no doubt that leisure tourism will be increasing,” said Paddy Vella, CEO of Springbok Atlas.

Protea Hotels has announced that the new 197-room Protea Hotel Melrose Arch, situated in the Melrose Arch Precinct, will open in the first quarter of 2010. The hotel is said to be a “welcome” and “economical” option for frequent business travellers, offering four multi-functional conference rooms, six executive meeting rooms and a business centre. “The development of Protea Hotel Melrose Arch further entrenches our long-standing

relationship with AMDEC, with whom we worked closely when developing the five-star African Pride – Melrose Arch Hotel a few years ago,” said Danny Bryer, marketing and revenue director, Protea Hotels. “We are delighted that they have once again had the faith in Protea Hotels’ involvement in contributing to this world-class precinct.” Protea Hotel Melrose Arch is six kilometres from Johannesburg’s CBD and 26km from OR Tambo International Airport.

Thompsons Africa launches volunteer holidays With the launch of its new volunteer holidays, Thompsons Africa is offering tourists the opportunity to make a difference in the lives of local people and animals in need. The company’s packages combine classic sightseeing tours with charitable work. On its five-day ‘Helping Hand in the Mother City’ tour, a day at leisure gives guests the opportunity to enjoy Cape Town’s famous tourist attractions, which include the V&A Waterfront and a cable-car ride up Table Mountain, before work starts on the second day. Volunteer work is centred on The Red Hill Community Pre-School, which is run out of several shipping containers and has very

limited resources. Duties will involve repairing fences and windows and the building, refurbishing and painting of classrooms. Included in the package are return airport transfers, four nights’ accommodation in Cape Town, three half-day volunteering sessions with hotel transfers, snacks and bottled water on site, as well as a donation to the Happy Africa Foundation, which supports local communities and conservation-based initiatives that operate at grass-roots level. In Zambia, the five-day ‘Make an Impact on the Rural Communities’ tour, which departs from Livingstone Airport, includes return airport transfers, four nights’ accommodation

Southern African Tourism Update

in Livingstone, a scheduled tour of the Victoria Falls, sunset cruise and three half-day volunteering sessions with snacks and bottled water on site, as well as a donation to the Happy Africa Foundation. Duties on this tour concentrate on the great shortage of classrooms and wards in schools and medical facilities in the area and will include mixing cement, laying bricks and floors, plastering walls and painting. The two examples can be expanded on and packages can also be tailor-made according to duration, from a few days to weeks or months, destination and profession, which can include anything from medical to educational, conservation and construction. August/September 2009

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New safari at Vic Falls

The Elephant Company, an elephant estate located 10km from Victoria Falls, has launched its Ubhejane Trail, a new safari in Shearwater’s Victoria Falls Private Game Reserve. The safari includes a walk with lions, an elephant interactive safari, a game drive and rhino search.

New spa at Bayete Zulu

ALL SMILES… Lebo Malepa, owner of Lebo’s Bicycle Tours.

Soweto Hotel offers bicycle tours Lebo’s Soweto Backpackers and The Soweto Hotel on Freedom Square (formerly Holiday Inn Soweto Freedom Square) have expanded their service by offering bicycle tours from the property. The partnership, with the support of the Gauteng Tourism Authority, has resulted in the extension of Lebo’s Soweto Bicycle Tours from Orlando West and surrounding areas in Soweto to Kliptown, where the hotel is situated. Lebo’s Bicycle Tours are an innovative way of exploring Soweto with local guides who are

experienced in taking tourists on a physical and emotional journey through one of South Africa’s most famous townships in an engaging, fun way. Says Lebo Malepa, Owner of Lebo’s Soweto Backpackers: “Being able to explore and develop new opportunities within Soweto is core to our business model and ensures that we remain authentic and truly South African.” All guides are locally sourced and Lebo’s Soweto Backpackers and Bicycle Tours are certified by Fair Trade in Tourism South Africa.

Bayete Zulu Game Lodge in the heart of northern Zululand has launched the Bayete Zulu Rejuvenation Spa. The spa offers a variety of treatments ranging from facial, body and massage. Guests can also choose tailor-made rejuvenation treatment packages.

Singita’s Sabora expands

Singita’s Sabora Tented Camp in Tanzania’s Grumeti Reserves has expanded its accommodation offering with three additional tented suites. A tented lounge has been built adjacent to the existing lounge.

Free Wi-Fi at Nairobi Serena

Nairobi Serena Hotel now offers free Wi-Fi, making it the third of Serena’s hotels to offer the service. Wi-Fi services are currently available at all Serena lodges and hotels across Africa.

Upcoming Events

● Antique fair – first Sunday of every month ● Rhythms on the Square – second Sunday of every month ● Cars on the Square – mercedes Car Club display on sunday, 9 August ● Dance on the Square – last Sunday of every month ● Women’s Day on Monday, 10 August ● International Vintage Road Race on sunday, 30 August & Monday, 31 August 8 l August/september 2009

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EU updates blacklist

South African Airways

The European Commission has updated its list of airlines that are banned from entering European airspace. The bans are imposed on those carriers that the commission feels do not have satisfactory safety standards. TAAG Angola Airlines is currently undergoing improvements to its safety procedures to remove its name from the list. Says the commission: “Progress made by the civil aviation authority of Angola and the air carrier, TAAG Angola Airlines, to resolve any safety deficiencies are recognised. In that context, the co-operation and assistance agreement signed between the civil aviation authorities of Angola and Portugal allowed the airline to operate again into Portugal only with certain aircraft and under very strict conditions.” Zambian carriers have also been identified as problematic. But, says local airline Proflight Zambia in response to the EU notice: “The main reason for this is that in Zambia, the licensing process (and so the system of overseeing) is done by the Ministry of Transport whereas the world norm is for licensing to be done by the Civil Aviation Authority (or DCA). However, unfortunately, the way the blacklisting has been reported, including that by the UK Foreign Office Advisory for Travel, it implies that Zambian aviation as an industry is unsafe.” It added that it was working with the UK government to address the problem of the FOA’s wording.

Delta postpones Luanda launch

Following on the suspension of its Cape Town service and the postponement of its Kenya service last month, Delta Air Lines has indefinitely postponed its flights between Atlanta and Luanda, Angola. The airline first announced its plans to operate to Luanda via Sal Island, Cape Verde, in November last year.

Kenya Airways reinstates Kisumu flights

Kenya Airways has reinstated its flights to Kisumu, effective July 3. The airline now operates twice-daily flights to Kisumu using an Embraer E170 jet. The carrier has also increased its flights to the Seychelles to three times a week. The airline now flies to the Seychelles on Tuesdays, Thursdays and Wednesdays.

Sefofane introduces entertainment

Sefofane has introduced a new Great Guide In-flights Entertainment System to its Cessna Caravan fleet of aircraft in South Africa and Botswana. Namibia is expected to follow shortly.

Air Austral increases Seychelles service

Air Austral is launching a second weekly flight between Réunion and Seychelles from November 1. The new flight on Tuesdays complements the existing flight, which used to operate on Sundays, but will now change to Saturdays.

505309

JO’BURG TO PERTH… SAA will operate additional Perth flights in a codeshare with Qantas.

EXPERIENCE THE LEGENDARY ‘MOSI-OA-TUNYA’.

Qantas ups Perth flights

British Airways offers a daily ﬂight between Johannesburg and Victoria Falls.

Qantas will operate two additional flights from Perth to Johannesburg starting September 1. Qantas will codeshare with SAA on the flights and the flights will be operated by SAA. The flights will depart Johannesburg at 22h15 on Mondays, Tuesdays, Wednesdays, Thursdays and Sundays arriving in Perth at 13h25 next day. The return service will depart Perth at 23h50, arriving in Johannesburg at 05h45 on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. On Fridays and Saturdays the flights will depart Johannesburg at 16h20, arriving in Perth at 07h30 next day. The return service will depart Perth at 11h20, arriving in Johannesburg at 17h15 on the same day.

tours@comair.co.za

SAA, AI sign codeshare South African Airways and Air India have signed a codeshare agreement that allows Air India passengers to codeshare on SAA’s route between Johannesburg and Mumbai, as well as on sectors between Johannesburg and Durban and Johannesburg and Cape Town. “The codeshare with South African Airways has provided Air India with an opportunity to establish its presence in the South African market once again, after Air India had withdrawn its own operations from South Africa in February 1997,” says Arvind Jadhav, Chairman and Managing Director, Air India. In Africa, Air India operates only to Nairobi, three times a week. SAA currently operates four times per week between Johannesburg and Mumbai. Southern African Tourism Update

Flights operated by Comair Limited. TU1319SD

August/September 2009

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destinationzimbabwe Wild horizons

Victoria Falls is considered a must-see destination but many other regions of Zimbabwe have remained relatively quiet. All that is beginning to change as access and facilities are boosted. Sue Lewitton finds out the latest developments…

Kariba’s back on the map!

HE notoriously unreliable Air Zimbabwe service from Harare to Kariba has made Kariba a difficult destination for international travellers to access. But finally bringing an end to air access woes, the newly reopened Bumi Hills has managed to create direct air access into the Kariba region, feeding not only this lodge, but also other properties in the area near Bumi. Bumi Hills Safari Lodge has just undergone a major rebuild, with new features such as an infinity pool, a lake-facing spa and air-conditioned conference room for 40 delegates and an executive boardroom for 10. The property now offers 20 lake-facing rooms and a wide range of activities including game-viewing boat cruises and walking safaris. The lodge can be accessed by daily oneand-a-half-hour flights from Victoria Falls airport to the Bumi Hills airstrip, which is 1 700m long. The flights have been scheduled to connect with all regional flights out of Victoria Falls. There is a maximum baggage allowance of 10kg per person in soft bags. Africa Albida Tourism CE, Ross Kennedy, says in addition to receiving the group’s daily charter from Victoria Falls, the Bumi airstrip has capacity for larger aircraft such as the ATR, and would have customs and immigration personnel available to process direct international arrivals. “With aircraft at both Victoria Falls and Bumi and the capacity for large aircraft access from centres such as Livingstone, Lusaka and Johannesburg, and the recent property upgrade, Bumi will once again be a world-class destination,” says Kennedy. Africa Albida Tourism also has plans to link Victoria Falls and Kariba with Hwange.

12 l August/September 2009

opens up new frontiers Bulawayo Club facelift complete

Wild Horizons opens up the rapids

THE newly refurbished Bulawayo Club has opened its doors following a revitalisation project headed up by Bulawayobased company, the Amalinda Collection. After witnessing the gradual decline of this landmark, the company initiated a partnership with the club to save this historic club for future generations. The Bulawayo Club, which was founded in 1895, has been housed in a neoclassical structure since 1935. The Amalinda Collection has now restored the building and its fittings in the hope that it will be used as a location for business in Bulawayo, as well as a stop for tourists visiting the city.

WILD Horizons has resumed whitewater rafting on the Zambezi River after a four-month closure due to high water levels. High-water full-day rafting has commenced from rapid number 15, named ‘The Washing Machine’, says Clive Bradford of Wild Horizons. Rapids run during the high-water full-day rafting activity include ‘The Terminators I and II’, ‘Double Trouble’, and ‘Oblivion’. Low-water rafting is expected to commence in September. The full- and half-day trips will depart daily and include lunch, tea and coffee, transfers and photo and DVD coverage. Wild Horizons also offers multi-day rafting trips. www.tourismupdate.co.za

LONZIM Plc has announced that Fly540, based in Zimbabwe, will commence operations from September. The low-cost airline will service both domestic and regional markets using Harare as a hub. It will operate flights to Bulawayo, Victoria Falls, Lubumbashi, Lilongwe, Lusaka and Beira. LonZim says the launch of Fly540 Zimbabwe is central to its investment strategy of identifying current market opportunities in Zimbabwe and establishing companies that will benefit from the economic recovery of the country. “The potential aviation market on a domestic and regional basis is significant and currently underserved,” says the company in a statement. “For Zimbabwe to rebuild its economic base and attract investment it is essential that it has a first world transport capability. Having observed the market opportunity for over a year, Fly540 Zimbabwe believes that now is the right time to commence operations.”

africa albida tourism

New low-cost carrier for Zim

More bushveld for Safpar’s ellie activities SAFARI Par Excellence has changed the start and finishing positions of its elephant-back safari activity. It has been moved to the bush on the Masuwe River, where guests will be served breakfast on the morning safari and snacks on afternoon safaris. This has been done to ensure the activity takes best advantage of the bushveld of the Masuwe Estate, differentiating its product from other operators in the region.

Black rhino born at Vic Falls A BLACK rhino has been born in the Victoria Falls Game Reserve. The species, which is listed as critically endangered on the World Conservation Red List, had been absent from the Victoria Falls region for over 50 years. That was until Shearwater Adventures, together with Rani Resorts’ Stanley and Livingstone at Victoria Falls, undertook a project to relocate black rhino into the Victoria Falls area. In July 2006 the Victoria Falls Private Game Reserve was awarded custodianship of one bull and two female black rhino to form a new bloodline, ensuring a diverse gene pool for the future of the species. Almost three years later, the first calf has been born, to the great excitement of the partners and wildlife conservationists. The calf’s progress is being carefully monitored.

Facelift for Vic Falls

The town of Victoria Falls has just undergone a complete facelift with all roads resurfaced and buildings repainted. The upgrade of the resort town was in honour of the recent 13th Comesa Heads of State and Government Summit for 1 800 delegates.

New lodge for Wild Horizons

Wild Horizons is expecting to open its new canvas-under-thatch lodge by the end of the year on the same estate as its elephant operations. Nine air-conditioned tents will be on offer, each with fans, bath, outside shower and deck veranda.

Chundu Island takes shape

The six-star Chundu Island resort, about 30km upstream from Victoria Falls, is beginning to take shape and is expected to open in March/April 2010. Work on the stores, staff accommodation and access is already complete. ■

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Southern African Tourism Update

August/September 2009

l 13

townshiptourism

Southern Africa’s tantalising townships Many of Southern Africa’s villages and townships are hidden gems in terms of attractions, hospitality and political history. Nteboheng Phakisi investigates…

MAPHELA… Dayveton tours kick off with a ride in a 1950s Chevrolet.

Dayveton – Ekurhuleni, South Africa

Pemba village tour – Mozambique

ayveton Township, east of Johannesburg, is famed for its jazz music and is home to many South African artists. A tour starts with a drive around the township in a 1950s Chevrolet, called ‘maphela’, or cockroaches, by locals, who often nickname vehicles depending on their shape. Other highlights include a visit to the traditional herbalist and the ‘muthi’ shop where tourists can buy traditional homeopathic remedies. For lunch, visitors will get a taste of African cuisine at Lapeng Sports Bar while being entertained by a live band. After lunch visitors can take a stroll to the market place of Dayveton Square where they can purchase souvenirs and fresh fruit. For more information about the tour visit www.jtvtours.co.za.

A tour around Pemba takes guests through this sleepy old town, the harbour, a cashew nut factory and curio markets. Highlights include a visit to Lake Nkwita. The lake attracts hundreds of water birds from the surrounding area, including visiting coastal and migratory species. Visitors can see many different species by taking a walk on the lakeshore. The tour continues to Pemba Dive Bush Camp, a privately owned 100-acre area of indigenous trees in Pemba Bay that shelters numerous birds, small mammals and insect species. A visit to the Murrebue beach, a 20-minute drive from Pemba, is another highlight of the tour. Visit www.kaskazini.com for more information.

Inanda and Umlazi Townships – Durban, South Africa This tour starts with a visit to the Kwamuhla Museum in Durban. Exhibitions include a collection of photographs reflecting township life during the apartheid era. The tour continues to Ohlange Institute, which was founded to provide education for Africans. Other highlights of the tour include a visit to the home of Chief Nkosi Albert Luthuli whose home has also been converted into a museum. After lunch, the tour continues to Umlazi Township. Umlazi, established in the early 1960s, is the second largest township in South Africa after Soweto. Visit www.melulekitours.co.za for more information.

14 l August/September 2009

IBO FACES... A local resident of Ibo Island.

Ibo Island tour – Quirimbas Archipelago, Mozambique From Matemo Island, a boat transfers guests to Ibo Island. Guests will get a chance to explore the island, once a major slave market and trading post for the Portuguese in the 18th century. A guided walk through the village gives guests the chance to interact with locals and observe their unique island culture and includes a visit to a school, a cemetery, a Catholic church and the fort. Here, visitors can watch traditional silversmiths handcraft silver jewellery. For more information about the tour visit www.iboisland.com.

Valley of a Thousand Hills – KwaZulu Natal, South Africa The Valley of a Thousand Hills and Isithumba Village is reached from the scenic main road between Durban and Pietermaritzburg. Visitors are welcomed by a local guide who introduces them to the lifestyle of the rural Zulu people and the local chief at his homestead. They are then taken on a walk to the Umgeni River via the homesteads of local people. The local community enjoy the interaction with visitors and are willing to provide them with tales of the Zulu culture. Visit www.melulekitours.co.za for information about the tour. ■ www.tourismupdate.co.za

Looking for a Peaceful and Welcoming environment with a diversity of amenities from cultural to adventure coupled with a vast transportation network at your doorstep? Look no further than the City of Ekurhuleni. Nestled in the Eastern Part of Gauteng, South Africa’ most prosperous province, the City of Ekurhuleni is a transport hub crisscrossed by Africa’ busiest motorways and boasts South Africa’s biggest and busiest airport, the OR Tambo international Airport. With well over 200 Conference facilities that are complemented by a range of graded accommodation establishments, from B&B/Lodges to 5 star Hotels, the City of Ekurhuleni is set to become one of South Africa’s prominent business tourism destinations. For more information contact Tel: +2711 456 0117 Email: kgoadim@ekurhuleni.com Website: www.ekurhuleni.com

TU5042

...WORLD TR AVEL MARKET LEADS ...ON ALL THE TOP ISSUES ...

ExCeL London 9 – 12 Nov 2009 Register for free entry at www.wtmlondon.com/satu

2010 Football World Cup throws South Africa into the WTM Spotlight

Official Supporting Publication

World Travel Market improves admission policy WORLD TRAVEL MARKET, the premier global event for the travel industry, has improved its existing admission policy giving exhibitors greater choice over who attends on the first day of the event (Monday 9 November) and all WTM delegates more flexibility over when to attend. The admission policy sees: Monday 9 November: WTM open to all Exhibitors, Exhibitor Invitees, Ministers and Press Tuesday 10 November: WTM Seminar Conference & Event Programme open to all Exhibitors, Meridian Club members, Travel Trade Professionals, Exhibitor Invitees, Ministers and Press Wednesday 11 November and Thursday 12 November: WTM Seminar Conference & Event Programme open to all Exhibitors, Exhibitor Invitees, Meridian Club members, Travel Trade Professionals, Ministers and Press. Following exhibitor and participant feedback the deadline for Exhibitor Invitation submissions has been extended to Monday 14 September. The new My Invitations database initiative has also been launched. If an exhibitor invites 50% or more of their invitee allocation before the deadline, they will have free access to the My Invitations database.

TU1401SD

he 2010 football World Cup is set to make South Africa a key focus of World Travel Market 2009. The tournament is expected to change the face of the South African tourism industry with three million football fans set to inject around R21.3 Billion in to the country’s economy. South Africa has this year warmed up for the world’s second biggest sporting event behind the Olympics by hosting the Indian Premier League 20/20 cricket tournament and the British Lions rugby tour. South African Tourism Minister Marthinus Van Schalkwyk believes the World Cup will lead to more than 10 million overseas tourists visiting the country in 2010. Around 9.5 million overseas tourists visited South Africa in 2008 increasing direct foreign spend by an estimated 23.5%. “Our successful hosting of these events will also entrench South Africa both as a capable

South Africa’s hosting of these events will also entrench South Africa both as a capable and a desirable leisure destination

and a desirable leisure destination,” he said. World Travel Market Chairman Fiona Jeffery said: “WTM 2009 is the perfect opportunity for the South African tourism to showcase itself to the industry prior to the World Cup. “Previous hosts Germany recorded a 31% increase in overseas leisure tourists for the

12 months following the end of the World Cup. While business and convention tourism increased by 49% in Berlin for the same period. “These are very exciting times for the South African tourism industry and WTM is the place the global travel and tourism industry can find out about its plans.”

South African Travel and Tourism Industry supports largest ever WTM

Charity swimmer braves shark infested waters for Just A Drop

THE SOUTH AFRICAN travel and tourism industry was out in force at last year’s World Travel Market helping to make it the best attended event ever. WTM 2008 saw a 7% increase in South African participants* helping to increase overall event participants to a record 49,963 – an increase of 4%.* South African visitors took part in the largest ever WTM, which included almost 100 new exhibitors taking the overall total to 5,615. The event was so successful a massive 97% of exhibitors said they are likely to return to the

REX SAFARIS Sales Manager Ian Taplin is looking for the travel industry to sponsor him as he braves Shark-infested waters for WTM’s official water charity Just A Drop. Taplin is in training to swim the dangerous Straits of Gibraltar, considered one of the toughest swimming challenges in the world, in August. To donate visit www.justgiving.com/swim2africa

premier global event for the travel industry in 2009, to help WTM celebrate its 30th anniversary. WTM 2008 saw an increase of 11% of trade visitors, industry buyers and decision makers to 26,446. More than 8,200 appointments were requested by WTM visitors, while 92 seminars, conferences and events were held over the four days attracting 5,659 delegates. An impressive 95% of visitors said they are likely to return to WTM in 2009, with nine out of ten seeing WTM as important to their business. *WTM audited figures

businesstourism

Leading the way

SXC.HO

Business tourism continues to grow in Southern Africa, with Cape Town ahead of the pack…

Cape Town – a competitive convention hub Hilka Birns

ape Town has become the most important convention and exhibition destination in Africa. The city now hosts two-thirds of all international meetings in SA and one in four international meetings in Africa. Recently, Cape Town attained 35th place (two places up from its previous position) in the global ranking of the highly acclaimed International Congress and Convention Association (ICCA). It is also one of only eight cities that make up the BestCities Global Alliance, placing it on an equal footing with Copenhagen, Dubai, Edinburgh, Melbourne, San Juan, Singapore and Vancouver. Cape Town Routes Unlimited (CTRU) CE,

Calvyn Gilfellan, says Cape Town remains a robust and competitive meetings destination despite tough economic times. Cape Town Convention Bureau (CVB) manager, Amanda Kotze-Nhlapo, agrees the Cape Town business tourism sector has remained buoyant. The CVB last year prepared and submitted 43 proposals for international conferences and incentives, successfully securing 20 with an estimated economic impact of €2,3m. The city has more than 101 meeting venues and in excess of 445 meeting rooms. This year, Cape Town expects 25 950 delegates generating an estimated €27m in revenue. In 2010 and 2011 it will host 21 international conferences with an expected boost of €29,2m.

Southern African Tourism Update

Gilfellan says 70 per cent of delegates, who normally spend more than €1 169 per person during their stay, visit the city again within five years, demonstrating the important spin-off effect of business tourism. The CTICC undoubtedly is the major contributor to Cape Town’s growing profile as a leading global business, conference and events destination. MD, Dirk Elzinga, says last year CTICC hosted more than 500 events for the second consecutive year and welcomed almost 550 000 delegates. It also hosted several mega conventions attended by as many as 12 000 delegates. High occupancy levels have put pressure on existing facilities with the result that CTICC is poised to double its capacity through expansion. August/September 2009

l 17

Mabula game lodge

businesstourism Mabula Game Lodge increases conference commissions Mabula Game Lodge in the Waterberg has launched a conference special to professional conference organisers by increasing its commission rates to 20 per cent for 2009. Upgrades at the property include the refurbishment of all 50 rooms and the 40 timeshare rooms, new restaurant décor, the tarring of the road to the gate, a new entrance area and the upgrading of the spa facilities. The lodge also offers various team-building activities including quad-biking, horseback safaris, archery, visits to a reptile centre, stargazing and bird walks.

Relax in style... Delegates can enjoy some down time.

Doubletree by Hilton comes to Africa The Hilton Corporation has announced the introduction of its Doubletree Hilton brand in Africa. The corporation signed two franchise licence agreements in Tanzania – the Doubletree by Hilton Dar es Salaam, Oyster Bay and the Doubletree by Hilton Resort Zanzibar, Nungwi. Both properties are scheduled to open in October.

The Doubletree by Hilton Dar es Salaam is located on the sea at Masaki, a popular suburb and 20 kilometres east of the international airport. The property will feature 158 rooms, an all-day restaurant, a café, outdoor swimming pool with pool bars, meeting rooms and business centre. The Slipway shopping and dining district is also nearby. The Doubletree by Hilton Resort Zanzibar,

Nungwi on the north coast of Zanzibar Island, features 101 rooms, a large outdoor swimming pool, gym, spa and health club facilities, all of which have been extensively refurbished. Nungwi is a well-established resort destination, also renowned for its fishing village and dhowmaking centre. The hotel is approximately 45 minutes’ drive from Stone Town and an hour’s drive from the airport.

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18 l August/September 2009

www.tourismupdate.co.za

CSIR

Suggest Wild Golf!

EXPANSION...An artist’s impression of CSIR ICC’s new exhibition hall and deck.

Dinokeng, north-east of Pretoria, is famed for its adventure activities and now features its own Wild Golf course located at Legend Lodge’s Zebra Country Lodge. Wild Golf, originating in France, is played on natural terrain and is easier than the conventional game of golf. Only one club with three striking faces is used and the ball, which weighs as much as a golf ball, is rubber and is more than twice the size of a normal golf ball. Because of the course’s proximity to the city, it is ideally placed for corporate and team-building events. Equipment is supplied, making the sport ideal for international travellers who don’t want to carry cumbersome golf clubs on a long-haul flight.

CSIR Convention Centre set for expansion The Gauteng Tourism Association’s website hosts an entire collection of business tourism tools to aid those organising meetings, incentive initiatives, conferencing and events. This includes a list of venues throughout the province, contact details for professional conference organisers and various motivations why Gauteng is an ideal host for business-related travel. The association will also help with proposals for the organisation of large events. ■

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THE Council for Scientific and Industrial Research (CSIR) is set to expand the facilities offered at its International Convention Centre (ICC) in Pretoria. The purpose of the project, due to be completed by year-end, is to ensure the centre is an ideal venue for medium-sized conferences with parallel exhibitions of up to 500 delegates, including new customised facilities for organisers, VIPs, exhibitors and delegates. The new facilities include 1 000sqm of exhibition space with an exhibition organisers’ office, sufficient storage space for exhibitors, ramp access, floor loading capacity to carry vehicles, and floor-recessed service grid for specialised telecommunications and power supplies. In addition, a VIP drop-off zone, conference organisers’ facilities, amenities for disabled persons and outdoor facilities are being constructed. Other features will include a face-lift to modernise the building’s façade, a number of new modern service kitchens, bathrooms, ample storage space for clients, four additional breakaway rooms and other multi-use areas.

Southern African Tourism Update

August/September 2009

l 19

TEN YEARS OF DISCOVERY, ADVENTURE AND NEW BEGINNINGS.

TU4636

Weâ&#x20AC;&#x2122;ve been waiting for it for 4 million years The new web site of the decade www.cradleofhumankind.co.za

Discover over 390 fun-filled destinations, 47 000 hectares just 45 minutes west of Joburg. For more information contact Cradle of Humankind World Heritage Site on +27 (0)11 355 1200 or visit www.cradleofhumankind.co.za. You can do a whole lot of living where life began.

destinationswaziland

New road makes access easier

FTER months of traffic congestion on Malagwane Hill due to construction, work on the Mbabane Bypass is

complete. This means that the highway from Ngwenya/ Oshoek border post to Manzini is now open for public use. Patrick Ward, Manager of Mountain Inn, says the new bypass is a magnificent road offering great views. “The completion of the road is certainly a relief, especially for uphill traffic,” says Ward. “It will certainly reduce driving times through the capital, Mbabane, and make for a very pleasant journey.” Ward adds that other roads have also been upgraded, including the Lavumisa to Big Bend road which has just been resurfaced. As a result of the bypass, directions have changed for certain properties. To get to Mountain Inn, guests must take off-ramp 14 and turn right at the first traffic lights. To get to Foresters Arms, guests must take off-ramp 13 to Mhlabanyatsi when coming from the south and off-ramp 12 when coming from the north.

Swazi trails

Swaziland is ensuring it stays on top of its tourism game. From new roads to a variety of just launched adventure activities, there’s a lot going on. Sue Lewitton finds out more…

Simply Swaziland Adrenalin activity... Adventurous tourists can jump off the lip of Holomi Falls.

Swazi Trails offers adventure combo SWAZILAND-based tour and adventure operator, Swazi Trails, has introduced a new rafting-tubing-abseiling combo as the latest addition to its selection of one-day activities. This activity takes up most of the day and has been built on to the back of its white-water rafting operation on the Great Usutu River. Swazi Trails Director, Darron Raw, says: “This is essentially a winter season product. The idea here was for us to keep the same level of excitement during the winter months

when the river is lower, as we are able to deliver in the full-water summer season. During winter we have a great half-day stretch of water upstream of Holomi Falls, but the downstream section is a bit tame. What the combo package now includes is a re-run of the best 800m of rapids on white-water tubes, plus an option to abseil alongside the Holomi Falls on a beautiful red granite cliff.” Those guests after a bit more adrenalin can jump off the lip of Holomi waterfall, 12m into the waters below.

Mlilwane refurbs

Mkhaya to re-introduce rare species

REILLY’S Rock on the Mlilwane Hill in Mlilwane Wildlife Sanctuary has just undergone a refurbishment. The lodge has a large reception and communal lounge and three bedrooms in the main house, two of which are standard rooms with double beds and private ablutions across the veranda. The third features a fireplace and en-suite bath and toilet. A fourth en-suite room is a converted office. The lodge also has a cottage with two en-suite rooms, one double and one twin, with a common lounge and fireplace. A short walk from the main lodge is a self-catering cottage that sleeps six, with a fully equipped kitchen, lounge, fireplace and private braai area. The main and second bedrooms have double beds and are en suite, while the third has two single beds. In other news, Mlilwane Wildlife Sanctuary has opened a new campsite, with 18 sites, each featuring a braai and an electrical outlet.

Mkhaya is the new name for what used to be the Red Tiger Ranch, a subdivision of 200 000acres of lowveld belonging to the Bar-R Ranch during the First World War. In the 1960s, most of the game had been poached and destroyed. Now Mkhaya is considered a refuge for endangered species and breeding projects are under way to re-establish rare species in Swaziland. It is home to four of the Big 5: leopard, buffalo,

22 l August/september 2009

elephant and black and white rhino. In 1995, Mkhaya received six black rhino from SA and in 1997, the first two baby elephants to be born in Swaziland in 100 years were born at the reserve. The reserve also supports a variety of antelope, including suni, nyala, and red and grey duiker. Resident birds include seven species of robin, Purple-crested loerie, Crested guinea fowl and Pink-throated twinspots.

New activity at Hlane HLANE Royal National Park has introduced a ‘Sun-up Cycle’, a bicycle ride to the Mahlindza waterhole while the sun rises. The new activity allows guests to view wildlife in a quiet and non-invasive manner, during prime time, just before animals embark on their daily rituals. Likely encounters include elephant, rhino,

tree-nesting vultures, marabou storks and abundant birdlife at Mahlindza waterhole. Hot coffee and snacks are served and the largely flat trail is ideal for beginners. Mountain bikes are provided. The cost is US$165pp and the ride lasts two and half hours. Guests will cycle about 15km. ■ www.tourismupdate.co.za

profilegoodersonleisure Gooderson Leisure

Offering a choice of great escapes

ooderson Leisure owns and manages a variety of leisure properties in KwaZulu Natal, South Africa. Its portfolio includes everything the province has to offer by giving guests the choice of experiencing the very best of the beach, berg, bush or battlefields. The Drakensberg Gardens Golf & Spa Resort in the Southern Drakensberg has 80 guest rooms. Dining options at the resort include various eateries offering buffets and à la carte menus but self-catering is also available. Other facilities include an 18-hole golf course, wellness centre with gym and two fully equipped conference/function venues with a maximum seating capacity of 200 delegates. Natal Spa Hot Springs & Leisure Resort is situated on the Battlefields Route in an area famed for its hot mineral waters, which were first discovered in the late 19th century. The property offers six guest rooms and its facilities include swimming and hot water mineral pools, supertubes, quad bikes, mountain bike trails, pony rides, squash courts, tennis courts, four hiking trails, birding, fishing, table tennis, snooker and darts, and a beauty spa and wellness centre. The two bush offers from Gooderson Leisure include the Bushlands Game Lodge and the

NESTLED IN THE mountans… Gooderson’s outstanding golf resort in the Southern Drakensberg. DumaZulu Lodge & Traditional Village. Bushlands Game Lodge is located just outside Hluhluwe and has 21 guest rooms and seven selfcatering options. Activities include guided game walks and game drives on the property and to nearby parks. Guests can also relax at a look-out point over the water hole. DumaZulu Lodge & Traditional Village offers an authentic African cultural experience, which starts with the design of the individual units. Each self-standing unit is designed in the style of a different tribe, including Zulu, Swazi, North Sotho, Xhosa, Venda, Tsonga and Ndebele. Each unit has undergone a recent refurbishment.

The portfolio’s beach offering includes the Tropicana Hotel and Beach Hotel, both located on the Durban beachfront. Both properties are near the city’s swimming beaches, shopping centres, uShaka Marine World, The Suncoast Casino & Entertainment World and the Durban International Conference Centre. Tropicana Hotel offers 168 guest rooms, buffet-style and light meal restaurants. It has been undergoing various refurbishments which are expected to be complete by the end of the year. Beach Hotel has 122 guest rooms, all of which are undergoing a refurbishment expected to be complete this year. ■

9554 FIRETREE e&oe

Discover the world on our doorstep...

Experience the diversity of KwaZulu Natal, South Africa. From berg, beach, bush to battlefields, Gooderson Leisure has the Great Escape just for you! Tropicana Hotel • Beach Hotel • Drakensberg Gardens Golf & Spa Resort • Bushlands Game Lodge • DumaZulu Lodge & Traditional Village • Natal Spa Hot Springs & Leisure Resort www.goodersonleisure.co.za • tel: +27 31 337 4222 • fax: +27 31 368 2322 • email: reservations@goodersons.co.za TU1403SD

Southern African Tourism Update

August/september 2009

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Tau Game Lodge

destinationpilanesberg&madikwe

access

Pilanesberg airport gives easy and convenient access to the surrounding safari destinations but lack of scheduled flights has halted growth. Kate Els finds out more…

ack of support by local airlines for Pilanesberg International Airport means that there are no scheduled flights to the tourism hub of South Africa’s North West Province. Says Colin Naidoo, Spokesperson for Airports Company South Africa (Acsa), there has been a consistent drop in passenger numbers since SA Airlink withdrew its scheduled service between Cape Town and Pilanesberg international airports. “Together with the local government, we have engaged airlines to reinstate a scheduled service in/out of this airport, but the demand is low,” he says explaining that road access to the

area is easy from Johannesburg and is only a one-and-a-half-hour drive. “We have now embarked on attracting flight training schools as the airspace is relatively unoccupied. We have since signed an agreement so that this can commence.” The airport has, however, undergone recent upgrades to its terminal building that include the re-thatching of its roof, a new coat of paint and the building of a VIP room for the 2010 Soccer World Cup. Although no carriers have expressed interest in starting a regular service to the airport, there are various charter companies that offer services to the area. These companies can be found on Acsa’s website.

Tau extends rooms

Tau Game Lodge has extended two of its standard chalets by approximately 9sqm, making these new family rooms ideal for families travelling with up to two children and who wish to share the same bedroom. The lodge now has two family units made up of two chalets and an adjoining lounge, two new family rooms and 24 standard chalets.

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AFRICAN ANTHOLOGY

Buffalo Ridge gets fair trade accreditation Buffalo Ridge Safari Lodge has attained its fair trade accreditation from Fair Trade in Tourism South Africa. The five-star lodge in the west of the Madikwe Game is owned by the rural Balete community, who hold lease rights in Madikwe through an agreement with the North West Parks and Tourism Board. Buffalo Ridge is operated by the Madikwe Collection, which provides expertise and skills transfer to assist the community to make their business a success.

Jaci’s firmly plants its footprint

OUTDOOR ENTERTAINMENT… The new guest area at Ivory Tree Game Lodge in the Pilanesberg.

Jaci’s Safari Lodge and Jaci’s Tree Lodge, situated in the Madikwe Game Reserve, have embarked on an indigenous tree nursery project by teaching the community to collect seeds and germinate indigenous trees for resale both within and outside the game reserve. This project has gained significant success and has generated valuable funds to be used within the greater scheme of the community-driven waste management SATU Ad 7/6/09solution, 2:02 PMincluding Page 1 the benefit of planting over 300 trees in the game reserve. C

African Anthology upgrades properties

African Anthology has completed upgrades at all three of its properties in the Pilanesberg and Madikwe. In the Pilanesberg Game Reserve, some major additions were recently made to Ivory Tree Game Lodge, says Managing Director, Wayne Pritchard. An additional guest entertainment area is now complete and is used for private dinners, as a café and high tea station. The group’s Madikwe Game Reserve properties, Rhulani Safari Lodge and Impodimo Game Lodge, have both had their guest rooms upgraded and a soft refurbishment across the properties has taken place. ■ CM

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A portfolio of lodges in Madikwe - for every need • Situated in Malaria free, Big Five Madikwe Game Reserve, North West Province, SA • 6 unique lodges: Tuningi Safari Lodge Motswiri Private Safari Lodge Buffalo Ridge Safari Lodge Thakadu River Camp The Bush House Madikwe Hills Private Game Lodge • Tailor-made safaris for honeymoons, families, conferences, incentive travel • World-class chefs to ensure an unforgettable culinary experience • Easily accessed from Johannesburg by road or daily air shuttles from OR Tambo International.

Unforgettable www.madikwecollection.com Tel: +27 11 805 9995 reservations@madikwecollection.com TU1399SD

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Kruger

destinationkruger

and beyond

The Kruger National Park and its surrounds are undergoing some changes that will help meet the needs of visitors. Sue Lewitton gets the lowdown…

Thumbs up for Malelane development

OUR operators have come out in support of SANParks’ proposed Malelane hotel development on the periphery of the Kruger National Park (KNP), just outside the Malelane Gate. The development, says SANParks, will appeal to a wider range of visitors, particularly the inbound tourism market who have called for a product that provides a full service in addition to the safari experience without the “Disneyfication” of the park. The proposed hotel will have between 200 and 240 beds, a conference facility for 180 delegates, an à la carte and buffet restaurant, cocktail bar, spa and gym, swimming pool and

boma. Services such as housekeeping, laundry and room service will be available and rooms will feature comforts such as satellite TV and airconditioning. Both Garth McFarlane, MD of MYGr8 Safaris (ex McFarlane Safaris) and PG Joubert, MD of Katambora Safaris, say they are fully supportive of the proposed development and feel it will meet the needs of international visitors. Joubert adds that although he commends SANParks for taking such a bold step in the economic climate, he still has some concerns. He believes the new proposed development will eventually add to more traffic in the park and feels that it may do better in the north of the

Southern African Tourism Update

park where there are low tourist numbers. SANParks has stressed that there will be no demarcated traversing area for the hotel as is the case with the luxury lodges in the park. David Mabunda, CE of SANParks, says that guests of the hotel will not be driving in the parks as the guests of camps do. Instead they will be offered a park-and-ride service. “So instead of having a typical N1 Highway traffic congestion with at least two occupants driving through the park, we will have these cars neatly tucked away and fill up existing park game-drive vehicles which are running at 50 per cent occupancy to enhance the game-viewing experience in the most appropriate style and help towards reducing the menace of traffic on the park’s roads,” he adds. August/September 2009

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INYATI

destinationkruger

New exclusive lodge at Ulusaba SIR Richard Branson’s Ulusaba Private Game Reserve in the Sabi Sand has opened Cliff Lodge, located at Rock Lodge. It offers two suites aimed at families and friends seeking an exclusive getaway or couples looking for privacy. Cliff Lodge One is a two-bedroom suite with one large bedroom and two small pull-out beds, as well as a second smaller bedroom which can accommodate one adult or two small children. The suite has a private swimming pool, gym and mini Aroma Boma Spa. Cliff Lodge Two is a one-bedroom suite with two small pull-out beds that can accommodate two small children. The suite features a lounge area and a Jacuzzi on the viewing deck. In total, Cliff Lodge can accommodate up to five adults and four children and comes with the services of a private chef and game-drive vehicle. Each suite can be booked individually four months prior to guest arrival.

Inyati face-lift nearly complete Inyati Private Game Lodge in the Sabi Sand Game Reserve has built a further two executive chalets, which brings the lodge room total to seven standard suites and four executive suites. The lodge also now has a new wine cellar, reception and curio shop. The outdoor toilets have been completely rebuilt with a more up-to-date look and feel.

Lowveld Environmental Services

sing four individual, 5-Star lodges each with its own identity and look el, Sabi Sabi Private Game Reserve offers close-encounter, Big 5 combined with unparalleled luxury and a unique brand of excellent and African hospitality.

ble conservation practices mean e that is a hotspot of biodiversity, Sabi Sabi home to an astonishing of wildlife and a dream safari on. Selati Camp is intimate, and olde-worlde; Bush Lodge

a meeting place for friends in a beautiful contemporary setting; Little Bush Camp small, secluded and following the Bush Lodge style; and the ultra-luxurious Earth Lodge a celebration of organic architecture and rich textures inspired by Nature.

Specialists4 Jameson in Avenue, OPEN VEHICLE Melrose Estate, 2196 Tel: +27 11 447 7172 Fax: +27 11 442 0728 res@sabisabi.com www.sabisabi.com SAFARIS intoE-mail: the Kruger National ‘Consistently voted one of the world’s top destinations by discerning travelers’ Park for FIT’s and Groups

vate Game Reserve 65, Saxonwold, Africa

www.les-safaris.com reservations@les-safaris.com Tel: 013 745 7063 • Fax: 013 745 8071 PO Box 8912 • Sonpark 1206 • South Africa

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Comprising four individual, 5-Star lodges each with its own identity and look and feel, Sabi Sabi Private Game Reserve offers close-encounter, Big 5 safaris combined with unparalleled luxury and a unique brand of excellent service and African hospitality. Sustainable conservation practices mean a reserve that is a hotspot of biodiversity, making Sabi Sabi home to an astonishing diversity of wildlife and a dream safari destination. Selati Camp is intimate, romantic and olde-worlde; Bush Lodge

Sabi Sabi Private Game Reserve P.O Box 52665, Saxonwold, 2132 South Africa

4 Jameson Avenue, Melrose Estate, 2196 Tel: +27 11 447 7172 Fax: +27 11 442 0728 E-mail: res@sabisabi.com www.sabisabi.com

‘Consistently voted one of the world’s top de ‘Consistently voted one of the world’s top destinations by discerning travellers’ TU1323SD

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Elephant Plains

Camp Shawu closes for refurb The Three Cities Group has announced that Camp Shawu, situated in a private concession of the Kruger National Park, will be closed until early September for refurbishment of all its public areas. During the closure, guests can stay at a sister camp, Camp Shonga or Shishangeni Private Main Lodge. Camp Shonga is a five-tented small intimate bush retreat similar to Camp Shawu, but is located in the bushveld in the foothills of the Lebombo Mountains. All tents are equipped with an en-suite bathroom, outdoor shower, ceiling fan, fireplace, private game-viewing deck with recliner chairs and umbrella. Shishangeni Private Main Lodge offers 22 luxury chalets equipped with a fireplace, en-suite bathroom, outdoor shower and lounge area with private deck. Interleading rooms are available for families.

For more news on the Kruger National Park, visit www.tourismupdate.co.za

Relax and enjoy... Guests can rest easy in the public areas of Elephant Plains.

Face-lift for Elephant Plains ELEPHANT Plains in the Sabi Sand Game Reserve has refurbished and renovated all its rondavels. Each now offers a sun deck, cottage-pane windows and sliding doors, as well as new bathrooms with frameless showers, new baths and double basins. Rondavel One has been converted into a family unit and links two rondavels, each with its own bathroom. This unit can sleep four and has an outdoor shower just outside the main bathroom. Work is currently under way on the luxury chalets, which will be retiled, painted and refurbished. Two of the chalets have already been completed. The lodge has also added a gym and conference facility.

PRIVATE GAME RESERVE

Main Lodge

www.kapama.co.za

The latest addition to Kapama is the luxurious wellness centre. Exquisitely nestled in the African bush is a piece of paradise designed to uplift your mind, body and soul. While connecting with the call of the wild indulge in an array of uniquely designed spa treatments. Reconnect with your inner beauty and strength as you lose yourself in an African panoramic vista.

Central Reservations: Tel +27 12 368 0600 TU1336SD

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destinationkruger Katambora safaris

“Arrive as a visitor and leave as a friend”

Motswari’s Cheerful Chad

Chad’s best sighting Chad’s most memorable sighting was of two male leopards fighting over an impala kill in the branches of a marula tree, as a pride of lions foraged below waiting for their share. A third leopard approached the area. “Some days are just really tough in Africa!”

Email us for 2010 rates, info and CD

Stretching their legs... Guests can enjoy a walking safari with Katambora.

Katambora launches bush walking activity KATAMBORA Safaris is offering bush walks on a private reserve that shares a fenceless border with the Kruger National Park. Only the Crocodile River separates the private reserve from Kruger, and it is along the river that guests will walk. All walks are conducted according to Fgasa rules and regulations. Guests will arrive in the morning at Mjejane River Lodge where they will be welcomed by their ranger

New look for Notten’s

An extensive refurbishment is currently under way at Notten’s Bush Camp in the Sabi Sand Game Reserve. A new suite has been added and all other suites have been upgraded. A pool has been added and construction is under way on a bush spa. Notten’s has also announced that it won’t be increasing its rates for 2010.

Upgrade and new manager at Umlani

Umlani Bushcamp in the Timbavati Private Nature Reserve has just completed the refurbishment of three of its huts, including the honeymoon and family hut. The camp has also welcomed Giles King as Manager.

Chitwa Chitwa’s back! Private Game Reserve

Tel +27 11 463 1990 Fax +27 11 463 1992 Email: reservations@motswari.co.za Website: www.motswari.co.za

over tea and biscuits and a trail briefing will be given before departing into the bush in an open game-drive vehicle. Guests will then begin walking and guides will point out flora and fauna along the way. On return to Mjejane River Lodge, guests will be served breakfast. The activity lasts six hours, about three of which will be spent walking. Katambora Safaris is also now offering night drives in the same reserve, followed by a boma dinner.

Chitwa Chitwa Private Game Lodge in Sabi Sabi has completely rebuilt its common areas after a devastating fire destroyed them earlier this year. The rebuild included the construction of a new reception area, curio boutique, dining room, IT centre, library, lounge and bar.

Savanna adds outdoor showers

Savanna Lodge in the Sabi Sand Game Reserve has added outdoor showers to its four luxury suites. Each shower is located in a private atrium. With the exception of private plunge pools, the smaller tented units now have the same facilities as the larger executive suites. The main lounge and dining areas have also been upgraded with new furnishings and décor. ■

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SA Tourism

“I have always loved the bush,” says Chad Cocking, a field guide at Motswari Private Game Reserve. After completing an honours degree in Environmental Management, Chad headed for the bush, feeding his interest in wildlife photography. Since April 2007, he has conducted game drives for guests visiting the lodge and expanded his photographic interest using the animals of the Timbavati. Through this experience, Chad meets foreigners from across the globe and finds himself privileged to witness the African Bush on a daily basis. “I am now in my third year and still loving it!”

South African tourism

SA Tourism

cradleofhumankind

Four million years

in a day

DEEP UNDERGROUND… A visit to the Sterkfontein Caves is a must.

The Cradle of Humankind is an area rich in cultural significance. This guide will help you plan itineraries to the area…

he Cradle of Humankind World Heritage Site tourism area has 440 listed tourism products and offerings. The following itineraries are within a short drive of one another and are constructed around hotels in the area.

Palaeo Tour

Cramming more than four million years of human history into a single day is challenging but Maropeng is an excellent place to set the stage for this. When guests enter the Tumulus they are led down a walkway through the history of the earth. A boat ride takes them back through the primordial elements of earth, air, fire and water then a continental history takes them from Gondwanaland to the present day. From here, it’s just under 10km to Sterkfontein, the Mecca for anyone with an interest in fossil discoveries. It was here that Dr Robert Broom and John Robinson blasted the legendary Mrs Ples from the rocks in 1947. The visit begins at the compact interpretation centre followed by a guided tour through the caves. The Wonder Cave is one of the most beautiful and well preserved caves in Gauteng open to the public and is also a registered fossil site.

Culture Tour

Sterkfontein presents the origins of human culture, particularly through the display of the progressive development of stone tools. Beliefs of various living cultural groups relating to origins are also presented. Lesedi Cultural Village captures the traditional clothing, architecture, language, songs, dances and narrative traditions of Zulu, Xhosa, Sotho, Tswana and Pedi cultures. Itineraries to Lesedi should be planned around the daily two live performances that commence at 11h00 and 16h00. These are typically followed by a meal, which is recommended. Lesedi also offers accommodation combining traditional South African architectural styles with modern comforts such as en-suite bathrooms.

Nature Tour

The earth’s history is presented in some graphic and exciting ways at Maropeng. The site itself is an excellent location for birding and nature experiences can also be arranged by the neighbouring nature reserve at Mogale’s Gate. The nearby Rhino and Lion Nature Reserve has a wide variety of bushveld animals and predator enclosures that allow guests to see lions, cheetah and wild dogs at close quarters. There is also vulture restaurant that frequently attracts three or four species of vultures, plus an education centre with a wide variety of other mammals and reptiles.

Southern African Tourism Update

The Wonder Cave is on the same property and contains one of the largest chambers in the country, as well as stalactite, stalagmites and other cave formations.

Health Tour

There are several options for health fanatics available a short distance from Muldersdrift. Woodlands Holistic Healing Centre offers a wide range of treatments and activities including massage, detox and yoga routines. Chicama Lodge offers wine and chocolate tasting and a broad variety of health treatments. The Roots restaurant at Forum Homini serves light, healthy meals. Breakfast, lunch and dinner are five-, four- and six-course meals respectively with local wines selected to enhance each dish.

Adventure Tour

There are several exciting options for hot-air ballooning in the Cradle of Humankind World Heritage Site. The view from the air provides a superb perspective on the pristine natural area. A variety of exciting activities can be planned for groups – Gorge Adventures offers an exciting variety of paintball courses, quad biking and other adrenalin-fuelled activities. Nearby is Goblin’s Cove, a restaurant on the banks of the Magalies River where all the indoor and outdoor spaces are decorated with fairies, goblins and a host of sculptures, pictures and architecture. ■ August/September 2009

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Garden Route

South African Tourism

destinationgardenroute

FLOATING ON KNYSNA LAGOON… The new Garden Route National Park will offer visitors plenty of water-based activities.

The scenic Garden Route continues to be one of the most popular tourist destinations in South Africa. Sue Lewitton brings you some of the latest tourism developments from the area… Point Road, Mossel Bay

SANParks to open two new parks

S Superbly positioned on the rocks at Mossel Bay’s famous St. Blaize lighthouse, 52 Sea facing, en-suite rooms with private balconies overlooking the Indian Ocean from where you can watch the Humpback and Southern Right whales or dolphins passing. A tidal pool offers safe bathing. Spectacular surfing spot. A 15km trail along the coast starts at the hotel. The Lighthouse Restaurant and bar cater for all tastes and appetites.

Tel: (044) 691-3512 Fax: (044) 691-3513 Email: thepoint@pointhotel.co.za www.pointhotel.co.za

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ANPARKS has turned its focus on to the Garden Route with the announcement of the development of two new parks this year. The Garden Route National Park (GRNP) was launched by SANParks earlier this year as part of the country’s long-term strategy to expand the areas in South Africa under formal protection. Minister of Tourism, Marthinus van Schalkwyk, said: “The Garden Route is one of the most important conservation areas in South Africa and one of our crown jewels in terms of biodiversity and its attraction of both foreign and local tourists.” The GRNP will cover about 121 000ha, comprising 52 000ha of newly proclaimed land as well as 68 500ha of the Wilderness and Tsitsikamma National Parks. The individual parks will retain their identities and become camps in the greater GRNP. New tourist facilities in the GRNP will include camping decks, chalets, mountain biking trails, hiking trails, canoeing, diving and history and adventure activities. SANParks is also launching a Public Private Partnership (PPP) project for the Thesen Island development in the Knysna National Lake Area. Opportunities available for public tender include a boutique hotel, a multi-use conference facility, restaurant, retail, 12 houseboats and a satellite SANParks marketing and reservations facility. www.tourismupdate.co.za

HUNTER’S Country House between Knysna and Plettenberg Bay is closed for a soft refurbishment until September 14. Upon its reopening, it will launch its new jogging, walking and birding track covering a total of 3,4km of private forest. A Boules Court has also been added to the lawns close to the main swimming pool and a new ‘Teen Scene’ has been introduced with pool table, dartboard, big-screen TV, bean bags and arts and craft scrapbooking station. Tsala Treetop Lodge has launched six new villas, which offer accommodation for four

guests travelling together. Each has a lounge, kitchenette, a deck and private pool as well as a forest deck overlooking the valley. They are connected to the main lodge via wooden walkways. In other news, a new dining experience has been introduced to both Hunter’s Country House and Tsala Treetop Lodge and Villas, with the opening of Zinzi Restaurant. It is nestled between the two properties. It offers forest and dam views and a menu featuring a fusion of African, European and Asian cuisine.

New cuisine on offer at Cinnamon Boutique

Cinnamon Boutique Guest House and Restaurant in Wilderness has just reopened its restaurant for the season. The restaurant now has a new chef, Alma Oosthuizen, who has prepared a new menu. New dishes include roasted deboned quail and eland medallions. Botlierskop Private Game Reserve

Changes at Hunter Hotels’ Garden Route properties

Hiking routes launched THE Oystercatcher Trail, which runs from Mossel Bay to Gourits River, is about to launch a new self-catering version. It will follow the same route, with luxury accommodation, and still be fully guided but will cost about half the price. This is due to the fact that it’s self catered and no luggage shuttling will be done. Hikers need not carry sleeping bags and food packs will be available for them at overnight stops. They will, however, be required to prepare

their own meals. The four-night Hunter Gatherer Beach Comber Trail has also just been launched in the Garden Route. The trail has been developed to make people aware of the importance of observing and conserving the many Stone Age middens (heaps of shells discarded after eating) along the Southern Cape’s coastline. The area covered includes Boggomsbaai, Vleesbaai, Fransmanshoek and a section of the Gourits River that will be explored by kayak.

Botlierskop rings in the changes

Botlierskop Private Game Reserve in Little Brak River has just opened its new day safari lodge. It has also built a rim-flow swimming pool and upgraded all its rooms with outdoor showers. ■

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thegoalpost

SA blasts its vuvuzela A

Media club south africa

A monthly round-up of everything about football going on in and around South Africa in preparation for the 2010 Soccer World Cup...

bout 20 000 supporters flocked to South Africa for the British and Irish Lions Tour, with far fewer international visitors attending the Fifa 2009 Confederations Cup. Sugen Pillay, South African Tourism’s Global Manager: Events, said international football supporters were choosing to rather attend the 2010 Fifa World Cup when 450 000 international visitors were expected to visit the country. Pillay said the hosting of the Lions Tour and Confederations Cup were an excellent dress rehearsal for the World Cup event, giving South Africa the opportunity to identify and iron out any glitches. “The success of these events has shown the world that SA is ready to host the World Cup event.” Clifford Ross, City Lodge Hotels CE, said he had not expected a huge followers’ support base for the Confederations Cup and that the Lions Tour had not resulted in nearly as many bookings as had been predicted. He added that the two events were not necessarily indicative of what would happen come 2010. “The world is a very sorry place at this time as was evidenced by the fairly poor support for the Lions Tour and Confederations Cup compared to what was expected. Hopefully things will have improved by this time next year.” Linda Pampallis, CEO of Thompsons Africa, says the successful hosting of the Confederations Cup and the Lions Tour has offered South Africa a huge opportunity to showcase its efficiency and hospitality to the world, which will positively impact tourism to the country in future. She reports no significant increase in sales of pre- or posttour packages, with football supporters – being more party animals than tourists – buying shorter breaks in and around host cities. But Pampallis says there has been a huge surge in interest in tours during next year’s world cup. Tourvest Inbound Operations CEO, Martin Weist, says it’s important – as a result of thousands of individual experiences – to reposition SA as a safe destination where one can travel independently without fear. “Feedback from overseas customers and event organisers is that South Africa is materially better than its reputation as a crime capital. “If we manage to reposition ourselves globally, we will benefit it for years come.” SATR cfrom 5/19/09 2:04 PMtoPage 1

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Shine 2010

Increase in self-drive

Keep on moving... The entrance to one of the first Rea Vaya stations in Johannesburg.

Rea Vaya to start moving soon REA Vaya, the first Bus Rapid Transit (BRT) system to be implemented in South Africa, will officially begin operating at the end of August. The launch of phase 1A, running from Regina Mundi in Soweto to Ellis Park, was delayed due to taxi-related issues. However, after a recent announcement that government will resume talks with the taxi industry, Rea Vaya is on track to officially start moving at the end of August. “We are satisfied that everything will be ready for the new launch date. At present the majority of dedicated lanes are complete, stations are close to completion and road

markings and signs are being erected,” says the City’s MMC for Transportation, Rehana Moosajee. Moosajee affirms that, come August, there will be 20 state-of-the art bus stations and 143 new buses in operation. Buses will use exclusive, dedicated lanes in the centre of existing roads and will operate from 05h00 in the morning until midnight, every three minutes in peak times and every 10 minutes in off-peak times. “Then Johannesburg's commuters will have a first taste of their own world-class public transport system,” Moosajee says.

Car-rental companies report additional business in Gauteng province as a result of the Confederations Cup and Lions Tour over what is normally a quieter winter period. Wayne Duvenage, Avis MD in SA, said while off a low base, Avis had seen forward reservations from the foreign inbound segment up by more than 37 per cent, and the company moved more than 700 vehicles from its coastal operations to Gauteng in May to cater for the increased demand in June and July. Duvenage said Avis would not be purchasing more vehicles for the World Cup event, as it did not justify the spend or return for a sixweek period. “The company will, however, increase its fleet by changing its purchasing and off-take pattern for its 2010 stock, by ordering summer fleets earlier and manipulating the age of ‘sale’ stock, thereby ‘swelling’ the fleet by around 25-35 per cent over the period.” Dawn Nathan-Jones, Europcar SA CEO, said there had been huge demand for luxury and passenger vehicles for the Confederations Cup and Lions Tour dignitaries, sponsors, officials, spectators and teams. “We’ve been pleased with the take-up in what is normally low season.” She reports a slight decline in the international inbound market as a result of the global economic downturn but says the recent Indian Premier League cricket event hosted in South Africa stimulated good demand during the traditional low season. “The IPL cricket and Lions Tour spread the car-rental business relatively evenly throughout the country while the Confederations Cup increased bookings in Gauteng, where most matches were played.”

No shortage of rooms for 2010 There is no shortage of accommodation for the 2010 Fifa World Cup despite the fact that Match Event Services, the Fifa-appointed accommodation service provider, has thus far only managed to contract 40 000 rooms. Says SAT’s Sugen Pillay: “We’ve got 100 000 graded rooms in this country. While accommodation establishments may have taken a business decision not to enter into a contractual agreement with Match, visitors are still free to book with those non-contracted establishments.” Vivienne Bervoets, Match Event Services’ Senior Accommodation Manager, says it has been a challenge to contract accommodation, but stressed the company was not contracting private homes, nor ungraded rooms, contrary to media reports. “We have an MoU with the Tourism Grading Council of South Africa and are definitely only contracting graded accommodation.” Match hopes to contract 55 000 rooms

by the time the World Cup event takes place. Bervoets says many of the smaller, graded establishments have shied away from contracting with Match, because of the standard Fifa accommodation agreement Match uses. “A lot of smaller enterprises have found it difficult to work with our terms, in terms of payments and release dates. “Unfortunately, because it’s such a big operation, we can’t tailor-make terms to suit the properties. “We believe our terms are reasonable and suit the event.” She pointed out that although there were 100 000 graded rooms in South Africa, not all those would necessarily be close enough to the host cities to make them viable for use. “But there is definitely accommodation out there and people can book direct with anyone that is not contracted to us – they just need to be vigilant in ensuring all transactions are bona fide on both sides.”

Southern African Tourism Update

Rand Coach Tours & Charters specializes in tailor making the perfect tour to any destination in Southern Africa. • Tour Operator • Complete Ground Handling • Group & F.I.T. arrangements • Coach Charter • Corporate Functions & Conferences

P.O. Box 2025, Florida Hills 1716, South Africa. Tel: 27 11 674 1818/9 • Fax: 27 11 674 1827 Email: info@randcoach.co.za Website: www.randcoach.co.za

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mooreontourism

fromsatsa

our expert traveller shares her views on tourism

Speed marketing

Along the garden path

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CLASSIFIEDS

It took all my selfcontrol not to leap out the car and tickle that fluffy tummy.

his is going to sound like one of those “When I was young…” stories, and for that I apologise in advance. But – I first travelled the Garden Route on my own when I drove my little second-hand Mini (a graduation gift from my parents) from university in Grahamstown to visit friends in Cape Town. At that time – which would be, oh, about thirty years ago – the road was still a single lane with wide earth shoulders and brooding forests on either side. The road was quiet around noon when I pulled over into a lay-by to have a snack and a cup of coffee somewhere between Wilderness and Sedgefield. And as I sat peering over the steering wheel along the road and sipping the lukewarm and very sweet coffee, a leopard strolled out of the trees, sat down by the side of the road, hoisted a leg in the air and proceeded to have a thorough wash. I stopped breathing. In fact I was too scared to swallow in case the movement scared him away. He was about twenty metres from me and completely unaware of the presence of the frozen human being in the strange little car. For a short while he busily licked under his leg, then he lay down just like a contented cat and rolled over, rubbing his head on the stony ground and wriggling back and forth. Underneath he was white with grey spots and it took all my self-control not to leap out the car and tickle that fluffy tummy. He pricked up his ears when he heard a faraway oncoming car. Then he unhurriedly got to his feet, strolled back through the trees and vanished. The entire encounter had lasted less than five minutes. But I felt quite desolate, as if my best friend had gone away forever. It was a long time before I could move, and it was with a sense of loss that I set out again. The reason why I tell you this bit of ancient history is because the area that I have travelled through on many occasions since (but without ever spotting a leopard) has now been proclaimed a brand-new national park. But not an everyday sort of national park. There are only three other national parks in the world where people live inside the borders of a proclaimed park: Italy, Canada and the USA. So this will be a first for the African continent. The park will amalgamate the patchwork of existing parks Tsitsikamma, Wilderness, Knysna Lake Area, the Southern Cape Indigenous Forests and the fynbos Mountain Catchment Areas. The number of different terrains within the park is going to make for an interesting management experience. It contains marine, coastal, lakes, indigenous forests and mountain catchment areas. Possibly the most interesting thing is that you won’t even know you are in a park. There will be no additional fences or gates. The only change will be that the ecosystems will enjoy protection across the entire southern Cape coast. Over the last thirty years, ever since I met and was enchanted by my leopard, the Garden Route has been developed and cultivated and touristified and signboarded to within an inch of its life. There is no way that a dignified young cat is going to relax by the side of a busy congested, toll-roaded, One-Stopped highway. Perhaps under this new all-encompassing conservation rule, with money being spent on the winding roads and the forest trails, the hustle and bustle can be contained. Motorists will take the old roads instead of the new and will see past the shops and cafés into the dim woods beyond. And perhaps some distant relative of my first leopard is lying by the side of a forest track, rolling in the dust with a white tummy showing, waiting for me to come back.

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SATSA and South African Tourism have begun a new “Speed Marketing “initiative, designed to bring smaller companies in tourism, situated off the main tourist routes, into the industry Marketing Channel. Over the years, the Channel has become largely disconnected from exciting new products that are developing all over South Africa. As a small company, you can make very little impact at Indaba, which is now a huge exhibition, and even less at expensive overseas shows such as WTM and ITB. What was required was a way for the larger tour operators who sell South Africa domestically and overseas, to make direct contact with all the exciting new small products that they can use to spice up their tour programmes, and of which most of them are unaware. So “Speed Marketing” was born. It’s a delightfully simple concept. More importantly, it works! How? SAT and SATSA contact 20 or so major tour operators and smaller tour operators in a particular area. So far, it’s been Mpumalanga and Limpopo. The tour operators are then flown in, or drive in (for a 24-hour visit). Meanwhile smaller local companies from the area are invited to present their products at a special gathering on a specific date. Each small company is given five minutes ONLY to present their product, Power Point not allowed. This is strictly person to person stuff. But the TOs have a full information sheet with contact details and so on. There is also a social function, at which the product owners can interact with the TOs and consolidate what they put into the presentation. Reaction has been hugely enthusiastic and the new products will bring some sparkle to next year’s itineraries.

For more information contact: Marjorie Dean Tel: +27 86 12 728 72 Fax: +27 11 886 7557 Email: communications@satsa.co.za Website: www.satsa.co.za Physical Address: 3rd Floor Petrob House 343 Surrey Avenue Ferndale Postal Address: PO Box 900 Ferndale, 2160

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40 l August/September 2009

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www.tourismupdate.co.za

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