SOuThERN AFRiCA’S TRAVEL NEWS WEEKLY
April 14 2010 I No. 2102
INSIDE
TRAVEL NEWS WEEKLY
TNW3923SD
NEWS
NEWS
cruIsE E-tIcKEts No threat to agents
A
CSA is going to the courts to squeeze its Regulating Committee for a higher tariff increase. This follows last week’s surprise announcement that the airports authority would only be allowed to increase its tariffs by 40,7% and not the 133% it had initially requested (see TNW April 7). Acsa’s proposed 133% tariff hike was aimed at prefunding its infrastructure development programme, which it maintains is “necessary and appropriate”. “Over the last three years, Acsa invested R16bn in infrastructure development, largely financed through debt,” says Acsa group executive: communications and brand management, Nicky Knapp. The investments, adds Nicky, were made on the basis that Acsa would be reimbursed through tariffs once the infrastructure was in operation. “Acsa warned the Regulating Committee and industry at the time, the ruling for Acsa to prefund would lead to significantly higher tariff increases when the assets came into operation.” And significant the proposed increases were, as Acsa’s passenger charges, landing
TNW3921SD
MAurItIus
How the job has changed over 40 years Page 2
fees and rentals (currently R81) were set to rise to over R185pp per single trip if Acsa had had its way. Refusing to accept the Regulating Committee’s ruling, Acsa is now taking its argument to the courts, challenging the increase it was given and attempting to force a withdrawal. Acsa alleges that there are inconsistencies in the way that the regulatory rules by which it is governed are interpreted and that the only way to “ensure improved certainty, transparency, fairness in risks and rewards and predictability going forward” is by going to the courts. But Acsa has enough funds to keep its facilities up to standard, say airline representatives. The number of projects undertaken by the airports authority, they claim, were unnecessary, especially the new airport in Durban (see KSIA story on page 20). Airlines feel the life of the current airport could have been extended at minimal cost. “There was no economic sense in building a brandnew airport,” said one airline representative, who believes the cost of KSIA accounts for nearly 50% of the tariff increase. Acsa, which built KSIA R4bn
A top destination for 2010
Page 8
Acsa brings tariff battle to the courts natalia thoMson
fEaTurE
EvOlutION OF thE trAv A El AgENt Av
over budget for an entry level of over 7m passengers (while only 4,3m currently use Durban International), is now faced with filling a significantly larger airport than airlines claim was required. Acsa had been asked to delay all essential building until a “consistent, prolonged and viable increase” in passenger numbers had been achieved, the airline representative told TNW. The extent of the projects, said airlines when the steep increases were proposed, was an “attempt to improve the visitor and media perception of the country through grand and impressive ports of entry and to provide capacity for a single event with a duration of one month at the expense of airlines, as the majority of the cost increases are in the form of increases to the airlines themselves”. Acsa alleges that airline associations, together with Iata, believe Acsa should not be remunerated at all for the R16bn invested but that these players have benefited from low tariffs in the past. “Tariffs have remained very low over the years in spite of the significant investment increases in infrastructure and customer service improvement.” n
Page 10
radisson Blu gautrain opens soon!
Opening on May 5, the new Radisson Blu Gautrain Hotel in Sandton will be only 12 minutes by Gautrain from OR Tambo. Offering 216 guest rooms, the hotel is located in a multi-purpose building with retail floors, offices and conference floors in addition to the new rooftop bar, ZAR. Book now on your GDS (code RD)! Getting cosy are, from left, Jorrit Van Lubek, financial controller, Bernard Thomas, front office manager, Salma Carrim, assistant financial controller and Pontsho Dikobe, assistant front office manager Photo: Tijana Huysamen
2010 collusion inquiry persists SOUTH African Airways and Mango are suspected of having withheld information about collusion on ticket pricing for the 2010 World Cup. The offices of the airlines, as well as those of the Airlines Association of Southern Africa, were recently raided and documents and
electronic data were seized as part of the Competition Commission’s investigation. The information, says the Commission, will be analysed together with other information gathered to “determine whether a contravention of the Competition Act has taken place”. n
NEWS
to the point
☞
Lufthansa and British Airways advise agents that they can combine fare classes on the same return ticket. Fares are now fully combinable across all fares and cabins, providing agents and their clients with more flexibility for each segment of the trip. Combinable return fares are said to be cheaper than buying two one-way tickets.
Cruise e-tickets no threat to agents Natalia Thomson
C
RUISE lines are following their airline counterparts and going electronic with their ticketing. The latest to join the paperless ranks is luxury brand, Cunard, which recently said it would be changing to e-tickets on all voyages departing April 22 or later. E-tickets, says Cunard, offer “more convenience and improved efficiencies” including eliminating the need for multiple documents and the ability to access documentation and additional services 24 hours a day.
TNW1838SD
Rubes® By Leigh Rubin
The move follows a spate of other cruise lines moving to the e-ticket route, says Cruises International’s Jenny Arthur. “Royal Caribbean, Celebrity and Azamara have had a paperless ticket policy in place for almost a year now and recently, luxury line, Seabourn, announced it was offering guests the option of an e-pass (termed Click & Sail). It is in essence a single e-document that can be printed off the company’s website prior to sailing and is all that will be required, along with a passport, at check-in on the day of embarkation.” Fears that the move towards e-ticketing, thus
allowing clients to access and change elements of their booking online, may be used to cut out the trade are unfounded, say cruise lines. Rather, they are quick to point out, e-ticketing is aimed at enhancing customer service, offering more convenience to passengers and agents, as well as being eco-friendly. “Complete cruise document information is available for review online at any time and guests can select pages to download and store on their computers or print. There are no implications or operational changes for agents,” says Jenny. ■
PayPal can revolutionise the travel industry Kate Els
The charge is preposterous, your honor! How can my client be accused of stealing a wallet when he was only taking back what was rightfully his?!”
ONLINE payment system, PayPal, was given a warm welcome when it was introduced into South Africa this month. Partnered with FNB, PayPal now gives South African businesses an alternative way to be paid by clients or to pay suppliers. Businesses may now transfer their PayPal funds into an FNB bank account at a cost of 1,5% of the total transaction value or move funds to pay into another PayPal account at the same rate. Another benefit that has been lauded worldwide is PayPal’s facility to allow users
to both make and receive payments without sharing any financial information. Businesses will be able to receive or transfer money in any one of 24 major currencies, but at present will only be able to withdraw money from their PayPal account into an FNB account in South African rands.
the cost of having card facilities on its premises. For inbound travel agents, it could mean that payments from clients based outside South Africa could be received with less hassle through PayPal and then transferred into an agency’s FNB account.
Cutting costs
PayPal can also be utilised when sending payment to companies based outside the country. An agent could easily send payment through PayPal into an international company’s PayPal account, instead of having to obtain permission from the relevant authorities.
In terms of customers, this could revolutionise payment options. In theory, an agency could do without credit and debit card facilities on its premises and instead ask its customers to transfer payments into its PayPal account. This would negate
Overseas payments
Interesting PayPal facts
TRAVEL NEWS WEEKLY
Published by Lugan Investments (Pty) Ltd trading as Now Media Printed by Juka Printing (Pty) Ltd Phone: (011) 327-4062 Fax: (011) 327-4094 E-mail: tnw@nowmedia.co.za Web: www.nowmedia.co.za Address: Now Media Centre, 32 Fricker Road, Illovo Boulevard, Illovo, Johannesburg. PO Box 55251, Northlands, 2116, South Africa.
EDITORIAL Editor: Natalia Thomson nataliat@nowmedia.co.za Deputy Editor: Natasha Tippel natashat@nowmedia.co.za Sub-Editor: Ann Braun annb@nowmedia.co.za Cape Town Editor: Hilka Birns hilkab@nowmedia.co.za Journalists: Jeanette Phillips jeanettep@nowmedia.co.za Melody Brandon melodyb@nowmedia.co.za Photo Journalist: Tijana Huysamen tijanah@nowmedia.co.za Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) ADVERTISING Sales Manager Kate Nathan Advertising Coordinator: Natalie Walker PRODUCTION Design Head: Brendon Bester
katen@nowmedia.co.za
New partner for Ethiopian Airlines in West Africa
nataliew@nowmedia.co.za
Natasha Tippel
brendonb@nowmedia.co.za
Subscriptions: Subs tvlsubs@nowmedia.co.za Annual Subscription: RSA R490.00 Foreign R730,00 SADC R545,00 TNW Domestic may receive up to 10 copies per subscription to one address
2 n Wednesday April 14 2010
● PayPal maintains a very low fraud rate of 0,2%. ● In 2009, PayPal totalled US$71bn in transactions, indicating a 19% year-on-year growth since its launch in 1998. ● Approximately 25% of PayPal’s transactions are cross-border payments. ● PayPal has 81m active, registered accounts and is available in 190 markets around the globe. ● There is no daily limit for total transactions made through PayPal but naturally, Reserve Bank discretionary allowances will apply for South African businesses. FNB will submit all transactions for monitoring by the Reserve Bank. ■
ETHIOPIAN Airlines has joined hands with a new partner in West Africa – ASKY. Based in Lomé (Togo), ASKY operates two modern Boeing 737-700s, linking passengers in
West Africa with frequent flights to points such as Ouagadougou, Bamako, Brazzaville, and Kinshasa. ASKY’s schedules at Lomé are linked to Ethiopian’s flights to Addis Ababa and beyond. Now passengers from Niamey and Cotonou can connect to far-
flung destinations such as Beijing, Beirut and Bangkok with just two short connections in Lomé and Addis Ababa. In addition, ShebaMiles members can now also accrue and redeem miles on sectors that are operated by ASKY. ■
QUICK READ FOR DECISION-MAKERS
TNW3926SD
Fly with me...
4 X weekly flights from JNB to Kigali with connections to Bujumbura, Entebbe, Nairobi and Dar es Salaam
For reservations GSA: Holiday Aviation – A Holiday Holdings Company Tel: (011) 289-8050 Email: rwandair@holidayaviation.co.za www.holidayaviation.co.za
TNW5135
NEWS
Middle Eastern carriers race to Tokyo Jeanette PhilliPs
T
HE last weekend in March saw Middle Eastern carriers Etihad and Emirates launch flights to Tokyo, with Etihad arriving first on March 28 and Emirates following on March 29. Both airlines launched fiveweekly non-stop services from their respective hubs. Etihad’s Tokyo flights operate on Mondays, Wednesdays, Fridays, Saturdays and Sundays in addition to its five flights to Nagoya. Flights depart Abu Dhabi at 22h25, arriving in Narita at 13h25
next day. The return service departs Narita at 22h10, arriving in Abu Dhabi at 04h50 next day. Emirates’ flights operate on Mondays, Thursdays, Fridays, Saturdays and Sundays. Flights depart Dubai 03h15, arriving at Narita at 18h00. The return service departs Narita at 21h40, arriving in Dubai at 04h35 next day. Etihad uses a threeclass A330-200 on the route, featuring in-flight services dedicated to the Japanese market, including a tailored menu, local in-flight entertainment content and
cabin crew consisting of a number of Japanese speakers. Emirates’ flights are operated by a B777-300ER also in a three-class configuration. From April 26, Qatar Airways will also expand its operations to Tokyo. The flights will operate from Doha via Osaka. Seoul, which is currently served via Osaka, will be de-linked from the Japanese city to become a daily non-stop service from Doha, beginning March 28. Narita increased services following the completion of its second runway in October last year. n
Tokyo flights for South African travellers:
or visit your favourite travel agent
Airline Cathay Pacific Emirates Etihad
Route
Length of journey
Transit time
JNB-HGK-NRT NRT-HGK-JNB JNB-DXB-NRT NRT-DXB-JNB JNB-DOH-NRT NRT-DOH-JNB
19 hours 19 hours 30 mins 17 hours 45 mins 20 hours 5 mins 18 hours 20 mins 19 hours 35 mins
1 hour 20 mins 1 hour 35 mins 3 hours 5 mins 5 hours 40 mins 1 hour 30 mins 19 hours 10 mins
Freeway Holidays launches sightseeing and tour activities natasha tiPPel ONLINE tour operator, Freeway Holidays, has added ‘Sightseeing and
Tour Activities’ to the rapidly growing search and booking options on its website. A range of different activities are available.
These include walking, cycling, coach tours, helicopter rides, cruises, hot-air balloon tours, dinner and a show, and more. n
Get all your ducks in a row with Travelinfo Plus
TNW3764SD
YOUR COMPLETE ICT PARTNER
Book Direct on your GDS!! No over booking, no rate queries, no faxing, no phoning LOOK UP: ResHub (RH) in Galileo and book live Relais Hotels now available
Our A-Z guide to airline info gives you access to information such as eTicket revalidation, commissions, baggage allowances, credit card authorizations, premier class seating, loyalty programmes and more… Log on to www.travelinfo.co.za and click on City Alerts for more info. To subscribe to this service contact Melissa Ridley at (011) 214 7308 or email melissar@nowmedia.co.za
ResHub – RH To list on RH contact: reshub@gijima.com
David: 012 675 5457 or Chris: 012 675 5268
Brought to you by GijimaAst
TNW3398SD
4 n Wednesday April 14 2010
TNW5122
QUICK READ FOR DECISION-MAKERS
TNW3930SD
NEWS XL Travel, Coral Cape Town link up Hilka Birns
T
HE XL Travel Group has signed a preferred trade partnership agreement with the new five-star Coral International Cape Town hotel, affording XL Travel member agencies incentivising preferred accommodation rate specials. Speaking at the signing of the agreement at the hotel in Cape Town, XL Travel Holdings ceo, Rod Rutter, said the agreement did not mean Coral International would now exclude the rest of the trade. “Coral International wants to form a relationship with the travel industry and is expected to expand (preferred relationships) to the rest of the industry. We are the first because of our association with (XL Travel member) Flywell Travel.” Flywell Travel chairman,
Usman Ahmed, is also a director and shareholder of Coral International Cape Town. He confirmed the hotel would continue to deal with and pay full commissions to all agencies across the board. “Even my previous group members (Sure Travel) are welcome,” he smiled. Flywell Travel resigned from Sure Travel in July last year. Rod said: “We’re delighted to be associated with Coral International, one of the best hotel groups in South Africa, which is well placed for both corporate and leisure travellers, and especially in the light of Coral Hotels & Resorts planning huge growth both nationally and internationally.” Rod said XL Travel, a consortium of 120 independent, owner-managed travel agencies, had grown by 20% since its inception
in 2004. It has an annual turnover of R2,3bn and holds a 10% market share. XL Travel’s business is divided into 65% corporate and 35% leisure. Internationally, it has an affiliation with Radius, an international global management company with representation in 70 countries and an annual turnover of R202bn. Rod said Radius would integrate Coral International Cape Town into its international booking system. The R289m 137-room and 15-suite establishment is Cape Town’s first alcohol-free hotel offering Arabian-style hospitality in the historic Cape Malay Bo-Kaap. Sales and marketing director, Cindy Valentine, said the hotel had contracted with four tour operators for the World Cup, but still had rooms available for the event. ■
Air Mauritius ups capacity by more than 15% Jeanette Phillips AIR Mauritius has announced that it will increase its capacity from April this year to March next year by more than 15%. A total of 12 000 additional seats will be added to the
airline’s South African routes including Johannesburg and Durban over the upcoming World Cup period. The airline will add an additional frequency to Johannesburg on Mondays, ensuring a daytime flight on the route. The airline will
AirHeads QR launches Copenhagen flights
QATAR Airways has embarked on the second leg of its 2010 expansion programme with the launch of flights to Denmark, further strengthening its operations in Scandinavia. The airline currently operates four flights a week to Copenhagen, offering suitable connections across the Middle East, Africa, Asia Pacific and South Asia. Flights depart Doha at 01h20, arriving in Copenhagen at 07h50 on Tuesdays and Saturdays. On Fridays and Sundays flights depart Doha at 08h00, arriving in Copenhagen at 13h45. The return service on Tuesdays and Saturdays departs Copenhagen at 12h05, arriving in Doha at 19h20. On Fridays and Sundays, flights depart Copenhagen at 16h20, arriving in Doha at 23h35. Copenhagen is one of Qatar Airways’ seven new routes for 2010.
SLOW down in BA’s new lounge
COMAIR has set a new global standard for domestic airport lounges in South Africa with the launch of its SLOW lounges. The idea for SLOW’s tranquil and stylish environment was conceived by local designers to provide a “perfect sanctuary”. Features include a chef, a barista, a bar, library, Nintendo games room, private meeting spaces and business facilities. Cape Town International Airport’s SLOW lounge also includes an on-site spa. Already up and running at OR Tambo and Cape Town International, the SLOW lounge is exclusive to qualifying British Airways Executive Club members, British Airways Club (business class) passengers, RMB Private Bank clients, FNB platinum card holders and FNB Private Bank travellers.
also increase its Durban flights from one to two weekly frequencies, scheduled on Tuesdays and Sundays, effective May 2. Other routes affected by the capacity increase are London, Delhi, Australia and Nairobi. ■
Chef charms chocaholics
TNW3925SD
6 n Wednesday April 14 2010
For the month of April, head chef of The Grace in Rosebank, Doc Hlongwane, is out to prove that chocolate is the perfect ingredient for both sweet and savoury dishes. If your clients are staying in Gauteng on a Friday or Saturday night in April, they could take a romantic Chocolate Stay-over Package from R2 750 per room per night. This comprises a luxury room, threecourse Chocolate Decadence Dinner, chocolate turndown and breakfast next morning. There’s also the Date with Decadence, a four-course chocolate-inspired menu and the Coffee and Chocolate Brunch Extravaganza on April 25. But the most exciting event for real aficionados will be the ‘Elevator to Chocolate’ floor-by-floor progressive dining experience on April 24. QUICK READ FOR DECISION-MAKERS
NEWS
Are your books up to date? Linda Dempster talks about your financial year end…
T
HIS is such an exciting time for us financial people! Oh, I can see you rolling your eyes and saying “please don’t talk to me about finance, I am a travel person, that is something my auditor does”. If the end of February has come and gone for your agency and it has been a breeze, I would like you to ask yourself why was that? Was it because your books were so up to date and balanced that come March 3 you could have called in the auditors to start the audit, or could it possibly be that nothing balanced and everything was so far behind that your bookkeeper just closed her eyes and closed off? If the first-case scenario applies to you, I say “congratulations” but if not, there are a few areas you need to look at. A lot of people do not realise that the function of the auditor is not to write up your books (if that were the case you audit bill would be astronomical). His function is to make sure firstly that you are not trying to ‘do’ SARS. The next thing is to check that no one is stealing from your agency and finally, to make sure the system you are using accurately reflects the figures you are declaring. Simple, hey? Then why is it so expensive? If as in the second scenario your figures are all over the place and nothing is balanced then he will take longer than should be necessary to do your audit because he will be hunting all over for meaningful figures, which ultimately will cost you a whole lot more in audit fees. Here are a few areas, before you call in your auditors, that you should be looking at: ● Is you BSP balanced? In other words, have you checked that what you have in your system is what
appears on the billings and if not can you easily identify where the discrepancies are? ● Do your receipts and deposits match? Every time you receipt a client you must know where that money has gone. Has it been banked, or was it in cash and you decided to use it to pay the tour operator? (Very dangerous practice this and easy to lose control of.) ● Is your cash book balanced? Ask your bookkeeper to show you a copy of the bank statement on the last day of February and then compare it with the bank reconciliation that should have been done in your system. ● Ask for an age analysis of your creditors. If there is anything lying in more than 30 days, you need to question this. Travel is not like other businesses where we run up 60- or 90-day accounts with our suppliers. With creditors it is important that your bookkeeper uses the contra facility (if on QuickTrav). If you use another programme you should still be able to get a list of which ones are still open and due to be paid (another area where the auditors will take lots of time if it’s not up to date). ● With debtors you also need to ask for an age analysis and, as with creditors, see which accounts are in more than 30 days (this is really something that should be done monthly) then also identify which accounts are likely to be bad debts. In other words, are there any accounts lying in, say, 120 days and that company has gone into liquidation? Do you really think there is still a chance of your getting your money? Linda’s tip: Don’t wait until August (six months that Iata gives you) to do something about the state of your books. ■
World Travel to launch agent booking system Natasha Tippel WORLD Travel has announced plans to launch a booking system dedicated to travel agents, which will be available in the next few months. The website will allow agents to sell a complete European range of rail products in their agency. Tickets will still be issued through World Travel’s office but will be delivered directly to the preferred delivery address, saving agents time and making the information QUICK READ FOR busiest people
available for them to quote directly to their clients from the system, paying nett fares. To be able to use the website, an agency name will have to be accredited before individual consultants can register accordingly. To speed up the process, World Travel is able to accredit agencies in advance, so there is no delay when the system comes into play. In return, the agency will receive a TA Account number to allow the respective agents to register. ■
TNW3924SD
Wednesday April 14 2010 n 7
NEWS
Evolution of the travel agent There was a time when laptops, web-enabled cellphones and the Internet didn’t exist yet travel agents still managed to do their jobs. TNW’s Melody Brandon finds out how the job has changed over 40 years…
Photo: Sandy Marks, travel consultant, Thompsons Travel
Photo: Sandy Marks, tra vel consultant, Thompsons Travel
A trip down memory lane with Penny Le Mesurier… 1970 to 1980
Role: Junior agent at Aero Marine Travel Cape Town (bright eyed and bushy tailed, entering what was really considered a glamorous “exciting” job). Not long after, I became a senior agent. Indispensable tools: A large black telephone, a small book of telephone numbers, pen and paper and a bright smile! One of course also had to run errands, do filing and make the tea! At that stage, I earned the equivalent of a hand basket of shopping nowadays from Pick n Pay but the travel perks were fantastic and we all travelled extensively, which made us more valuable to the agency. Technological breakthrough: Telex machine in the back office with miles of telex tape tangled on the floor. To attract the attention of someone on the other side of the world, you pressed a picture of a bell on the keys and that was a signal that you needed an immediate reply! Then you waited with bated breath for more tape to emerge with a reply.
1980 to 1990
Role: Senior travel consultant at Kuoni Travel.
Indispensable tools: A distribution system. Technological breakthrough: The 1990s heralded the revolutionary S.A.A.F.A.R.I. (SAA Fully Automated Reservations Installations) reservation system. Until 1992, it was the only distribution system for travel agents in SA. There were teething problems and not everyone booked was on a flight but that all evolved.
1990 to 2000
Role: Management/consulting, Titch Travel Indispensable tools: Automated tickets, email, cellphones, personal computers. Technological breakthrough: The Internet during the mid-1990s and cellphones. The biggest change was not having to hand deliver tickets or fax documents.
2000 and beyond
Role: Management, Harvey World Travel Rondebosch. Indispensable tools: Email, cellphones and the Internet. Technological breakthrough: Twitter, Facebook, blogs, computerisation of back offices and enhancement of the Internet.
Booking SAA in the 1970s MANAgER of Oceanair Travel, Liz Budge, shares her experience of booking flights on SAA in the 1970s… Reservations were recorded manually and had to be reported to the central reservations office by telex. Availability status reports (AVS) were received by telex throughout the day and that is how you were informed when seats were sold and a flight was not available for sale. Reservations requests were recorded on a green block ‘AW324’. You checked in a little black book if the flight was available and completed the AW324 with the information of the reservation made or waitlisted if the flight was on request. One copy of the reservation was filed at the counters, the second in the filing counter in reservations and the third copy went to the telex operator, who transmitted it to Central Reservations (CRS) in Johannesburg. The AW324 was put in a box on a conveyor belt to the telex office. CRS then confirmed the reservation to you for any requests. Once you had issued tickets, the ticket number had to be submitted to CRS by the same method as the reservation. Agents would call SAA to make their reservations. Each agency was allocated a consultant who would monitor their reservations. Every day we had to call the agents and give them an update on any reservations i.e. schedule changes, confirmations, etc. Sometimes
you would be on the phone for up to three hours as the agents would pass you around the office to each consultant. Tickets were issued manually and were very thick, two-stage and four-stage. You had to press very hard to ensure that the details were clear on the passenger coupon as well as the top copy. If your passenger coupon was not clear the client would have problems if they needed to re-issue or re-route the ticket. When you had a multiplesector reservation there would be two or more of the four-stage tickets to issue and if you made one little mistake, the tickets had to be voided and you had to start all over again. Miscellaneous Charges Orders (MCOs) were introduced for prepaid tickets, excess baggage and other miscellaneous items. These then progressed to be Multi-Purpose Documents (MPDs) and eventually Virtual Multi-Purpose Documents (VMPDs) – automated at last. Ticket stock was bar coded and if your bar code did not match the first ticket in the printer it would not print. If you smudged the bar code while loading the tickets, it would not print. This was the bane of many agents’ lives – the big Siemens ticket printer!
Booking SAA today:
To make a reservation, agents log on to a gDS, or on to the airline’s website, select the day the client wants to fly and book the flight. An e-ticket is then sent to the client via email.
Back in 1976…
You could get a JNB-London return in first class for R1 757,80… ● Economy class – R1 074,60 ● Low-season excursion YLE75 – R537,80 minimum stay 19 days, maximum 75 days ● High-season excursion YHE75 – R584,40 same rules as low season ● Low-season apex YLAP – R440,50 minimum stay 14 days, maximum 90 days ● High-season apex YHAP – R492,30 same rules as low season *Look out for further trips down memory lane in upcoming issues of TNW. n
The world has never been so delicious to fly around. We're proud to fly you to more than 150 destinations aboard our young fleet, offering you more comfortable seats, culinary delights and an exclusive flight experience along our expanded routes. Enjoy the privileges of exploring the world on Turkish Airlines and connect to over 960 destinations, taking advantage of Star Alliance network.
turkishairlines.com
TNW3627SD
8 n Wednesday April 14 2010
0861TURKISH
Destination Experts for Austria Central Europe Croatia Tel: 011 476 3967 austria.co@mweb.co.za www.austriaconnection.co.za
TNW5091
QUICK READ FOR DECISION-MAKERS
PillowTalk
A brief look at this week's hotel news De Hoop’s Melkkamer Manor House opens
Singapore thanks top supporters Singapore Airlines recently recognised its top supporters at a luncheon held at the Radisson Blu in Sandton. Travel agencies recognised for their continuous support included Wings Corporate Travel, Carlson Wagonlit Travel – BHP Billiton, South African R & M Global Travel Centre, XL Michelles Travel, Travel Connections, Sandown Travel, HRG Rennies Travel – Sasol, American Express Travel Services – AEL, and Sure Ritz Travel in Johannesburg; HRG Rennies Travel Cape Corporate, Travel Counsellors, ERM Travel Cape Town, HRG Rennies Travel (Coca Cola in-house), Harvey World Travel Blue Planet, and Travelstart in Cape Town; and Carlson Wagonlit Travel – Unilever and Grindrod Travel in Durban. Pictured here from left are gm of Singapore Airlines for Central and Southern Africa, Benjamin Chan, Singapore Airlines manager for the Western Cape, James Lim, senior consultant at Travel Counsellors, Charmaine McFarland, and Singapore Airlines passenger sales executive for Cape Town, Marina Shaw Photo: Natasha Tippel
THE De Hoop Collection’s Melkkamer Manor House has opened to the public following months of restoration. The property, across the vlei from the main Opstal area, is the latest addition to the De Hoop Collection of unique accommodation options. The Melkkamer Manor House dates back to1902 and offers four bedrooms with en-suite bathrooms, lounge and dining room. With its fitted kitchen, the Melkkamer Manor House currently offers guests a luxury self-catering venue for parties of up to eight but should visitors wish to dine at a restaurant they can do so at the Fig Tree restaurant situated within reserve. There are plans for the property to eventually become one of the De Hoop Collection’s fully catered accommodation options. Once this is in place, all meals will be prepared in the manor kitchen by a private chef, with a private butler on hand to serve guests.
Extraordinary and Signature part ways
EXTRAORDINARY Marketing Concepts and Signature Life Hotels have announced the termination of their sales, marketing and contracting agreement, effective April 1. The year has seen significant growth in both companies, says Cindy Sheedy-Walker of Extraordinary and, after establishing a firm foothold in the market, it is by mutual agreement that they have decided to change direction slightly. The above functions will be brought directly into Signature and managed from its Durban headquarters.
Double baggage allowance. 60kg in Economy, 90kg in Premier.* Newest aircraft. Daytime Lagos arrival, not the middle of the night. Best of both Hollywood and Nollywood entertainment.
Does your airline of choice to Lagos tick the boxes?
*Baggage allowance terms: maximum 30kg per bag; maximum two bags per customer in Economy Class and three in Premier.
QUICK READ FOR busiest people
Passengers treated with the utmost courtesy and respect. A network of over 30 destinations in Nigeria and West Africa. Great fares between Johannesburg and Lagos.
TNW3935SD
Wednesday April 14 2010 n 9
Mauritius
Mauritius is a favourite, no-fuss option for the South African market. It’s no surprise then that the island is one of the top destinations travellers want to escape to during the World Cup period. Natasha Tippel reports.
The best rate is not always the best option
F
OLLOWING the economic recession of 2009 and the changing patterns of the travel industry, travellers have become particularly price sensitive. Nowhere is this more evident than in the Mauritius market, affecting the way in which the destination is sold. Tour operators have noticed that agents are inclined to sell packages to the island based on price rather than value for money, to close the sale. “There is no doubt that there was a drop in demand for Mauritius half way through last year and tourist arrivals from South Africa to Mauritius confirmed this. With a reduced demand for the destination, travel agents began to compete more and more aggressively on price in order to secure bookings from a smaller pool of potential clientele,” notes gm of Naïade Holidays, Matthew Fubbs. “The result over the last six months is that clients have not necessarily been sold the right product but have been sold the right price.” The travel agent is in a difficult position, notes marketing manager of Beachcomber, Colleen Broadley. “If a client chooses a low-priced hotel and that is all his budget will allow, an agent will take the booking rather than lose the sale to another agent around the corner.” 10 n Wednesday April 14 2010
However, as Colleen notes, this can backfire, resulting in a high complaint level from clients. “There are some vital questions that all agents should ask their clients before they even start to quote,” says marketing manager of The Holiday Factory, Flora Fubbs. “We urge agents to find out if the customer has travelled to the destination previously and what their expectations are. After this, the agent should only then advise and quote the client based on his/her expectations rather than on his/her budget.” Half-board properties, which at face value appear less expensive, negate the extras included in all-inclusive hotels. “We all know how expensive soft drinks, tea and coffee are and, of course, cocktails and other alcoholic beverages,” says md of Club Med SA, Elaine Youngleson. “The commitment to a client’s holiday cost consideration should include the ‘onsite’ spend relating to peace of mind and not hand-in-pocket practice with overstated spend and heavy credit card account on return.”
Long-term damage
The short-term gain (in terms of fulfilling the client’s budget needs) can do serious long-term damage. “When agents sell the cheapest package in order
to close the deal and do not consider the client’s expectations, we often find that although the client downgrades the cost of their holiday, they do not necessarily downgrade their expectation, and this is when you are faced with a dissatisfied client,” says Flora. Colleen agrees: “It is our observation that the public who are looking for cheap accommodation have not been to Mauritius before and cannot make comparisons. The worst problem is that the destination as a whole can suffer if dissatisfied customers return with stories of substandard accommodation, food and bad service.” Therefore, it is vital that agents communicate more with their clients to ensure that they are satisfying their needs and expectations. “The responsibility lies with the travel agent to ensure that the client understands the potential sacrifice being made when purchasing a package solely on price,” says Matthew. Operations manager of Beachcomber, Silvana Polo, says although an agent needs to ensure that they get the booking, they should always offer what they think might be a better offer. “Then, at least, you as the agent have done your job and the client will learn to trust.”
QUICK READ FOR DECISION-MAKERS
June/July Holidays Stay for 7 nights pay for 6 nights from
R11 538
p.p.s
VALID 11 JUNE – 10 JULY 2010
Escape to Mauritius…. � � � �
38 set departures on Air Mauritius Seven top resorts � Free night specials Early Bird discount � Food & Beverage vouchers Child(ren) stay free when sharing with parents
EARLY BIRDS
OPTIONAL ALL INCLUSIVE
GET UP TO 10%OFF
PACKAGES
OPTIONAL ALL INCLUSIVE PACKAGES
Kick-off to Mauritius LE MAURICIA R11 538
All rates are per person sharing for 7 nights based on entry level accommodation inclusive of: � Return set departure economy class airfare ex Johannesburg � Return airport transfers (private transfers for Paradis, Dinarobin, Royal Palm) � Breakfast and dinner at all hotels except for Shandrani where guests are accommodated on the Serenity Plus fully inclusive package (see brochure for inclusions) � Enquire for rates for all-inclusive packages where applicable � Land & water sports as per 2010 brochure
SUPERIOR
R11 737
SHANDRANI
PARADIS
R18 085
R17 896
DINAROBIN
ROYAL PALM
R19 489
R26 449
FULLY INCLUSIVE
2010
LE CANONNIER LE VICTORIA
DELUXE
R12 132
SUPERIOR
EXCLUSIVE
Add R1887 p/p for approximate airport taxes
VALID FOR TRAVEL FROM 11 JUNE TO 10 JULY 2010
NOW AVAILABLE Rates valid for travel from: 18 April to 10 June 2010 14 July to 20 September 2010
Add R1887 p/p for approximate airport taxes
All rates include Early Bird discount, therefore rates are subject to 30 day advance purchase. Rates subject to currency fluctuations and availability at time of booking. Strict terms and conditions apply to all packages and specials.
Visit www.beachcomber.co.za for an instant quote online
N E W Credit Card payments may be made online
MAURITIUS SEYCHELLES For reservations call Beachcomber 0800-500-800 www.beachcomber.co.za TNW3918SD
Mauritius Peak seasons look good despite the World Cup break A GROWING popular trend in the travel industry is the marketing of Mauritius as a ‘great escape’ destination during the World Cup season. South Africans are taking advantage of these specials, many choosing to take their annual holidays in June and July. The question is: will the creation of a ‘new peak season’ affect traditional holiday seasons in 2010? “The unusually long mid-year holiday is a temptation for families to spend some time away and Mauritius is a good choice as it is likely to be cheaper than staying in South Africa where airfares and hotel rates are likely to go through the roof,” says Colleen Broadley. There is phenomenal value to be had in Mauritius over the World Cup, says Flora Fubbs. “As it is low season in Mauritius during this period, clients can enjoy a week’s holiday at one of our tourist-class hotels, all-inclusive, starting from R9 300 per person. “With this type of value on offer, it is unlikely that clients will feel the need to forfeit their December plans.” Colleen agrees: “We have put some excellent World Cup packages at reasonable rates into the market for June and July, whereby all lowseason benefits such as free nights, food and beverage vouchers, etc. apply.”
However, Holiday Tours product manager for Indian Ocean Islands, Margaret Park, notes: “Traditionally this is a popular holiday season for South Africans travelling to Mauritius and in the past has not had any impact on December sales.” Matthew Fubbs says although the booking pattern for Mauritius has shortened compared with previous years, Naïade Holidays has reported a significant growth in passenger numbers over Easter, the festive season and other peak periods. “In terms of the World Cup, it is not necessarily an escape but rather a need from the market for an alternative, affordable holiday destination to the traditional domestic market.” Elaine Youngleson agrees: “The Easter holidays are still a firm favourite, although the booking trend has not been as strong as former years.” Meanwhile, Thompsons has sold out its entire allocation for Easter. “We are happy with the response to our Easter promotions,” says media and pr executive of Thompsons Holidays, John Ridler, adding that December will always be a popular holiday season, as many businesses, like schools, close for an annual break for three weeks.
The World Cup break in June and July is a great time for South Africans to get away to Mauritius and enjoy the ocean and beach Photo: hotel-gallery.com
TNW3920SD
12 n Wednesday April 14 2010
QUICK READ FOR DECISION-MAKERS
Did you know? All Naïade Holidays’ resorts in Mauritius will offer free WiFi throughout the properties from May this year.
WLH to open new five-star hotel in December WORLD Leisure Holidays’ new five-star property, the Long Beach Hotel, will open in December. The newly constructed hotel is located on the east coast of the island, on the Belle Mare Peninsula, where La Coco Beach Hotel was situated before the property was closed and demolished in April 2009. The new hotel will feature 225 rooms. The Family Rooms will have kingsized beds and a separate room can accommodate up to four children. The Standard Rooms can accommodate two adults and either a third adult or a child. The Superior Rooms can accommodate two adults and an extra bed for a third adult or a maximum of two children sharing. The ground floor Deluxe Suites are situated right at the ocean. They can accommodate two adults and either a third adult or a child. All rooms have 107cm LCD flat-screen
TVs, satellite channels and multiple languages, international direct-dial telephones, WiFi Internet access, iPod docking stations, electronic room safes, hairdryers, air-conditioning, mini-bars, tea/ coffee facilities and a separate shower and bath. Restaurants include Le Marche, the main restaurant, which is open for breakfast and dinner; Sapori, for Italian and Mediterranean cuisine; Hasu, an avant-garde Japanese dining experience; Chopsticks, for modern Chinese meals with a twist; Tides, the seafood restaurant; Tides Pool and Beach Bar; and Shores, the main cocktail bar and lounge. The hotel’s spa will comprise 12 treatment rooms, including doubles, and an outdoor spa pavilion overlooking the lagoon. Within the spa, there will also be a hair salon, manicure and pedicure stations, a relaxation area and a boutique.
Long Beach Hotel will open on the east coast of Mauritius in December
TNW3932SD
QUICK READ FOR bUSIESt pEOplE
Wednesday April 14 2010 n 13
Book it!
Travellers’ Choice is offering a wide range of great deals in Mauritius. Three-star value packages are available from R7 494pps, four-star value packages from R8 846pps, and five-star value packages from R10 612pps. Rates include return economy fare (excl. taxes and supplements), airport/hotel/airport transfers, seven nights’ accommodation, and a Travellers’ Choice bag. The offers are valid until May 31.
Sign up today!
Naïade Holidays is currently running an online workshop on TI Workshops Online until the end of May. Agents can sign up for ‘Your Island, Your Beach, Your Holiday’ and stand a chance to win a R2 000 voucher. See Travelinfo for more details.
Second direct Air Mauritius Durban flight welcomed AIR Mauritius’s plans to bump up its Durban frequency to two flights a week from April have been met with much enthusiasm. Despite the economic downturn in 2009, the airline saw an increase in demand on this route, says vice president of sales, Rana Ramdaursingh. “We were experiencing high volumes of bookings coming out of Durban direct and we were constantly overbooked, hence the reason to introduce a second flight. It is very exciting that we are getting so much support from our Durban market and hopefully we will continue to grow!” says sales executive of Air Mauritius, Samantha Marshall. Agents too have noticed an increase in demand for flights on this route. “Most people ask to be on the direct flight and
sometimes will plan their holiday accordingly just to be on this flight," says Pentravel Pavilion branch manager, Louise Potter. “An extra flight may very well be successful due to the demand and its convenience.” Direct flights from Durban are scheduled on Tuesdays and Sundays. A third frequency will be added to the route during seasonal peak periods and Rana affirms that if the airline continues to see growth and demand in the market, it will increase flights to three a week on a more permanent basis. Air Mauritius also plans to relaunch its Sydney route out of Mauritius on July 1. “All flights to Australia will have connecting times on the day of arrival in Mauritius, so no stopover will be necessary,” says Samantha.
Beachcomber releases rates for Trou aux Biches With six months to go before the reopening in November of Beachcomber’s new Trou aux Biches, Beachcomber Tours now has rates available for all categories of suites and villas. The hotel has been completely rebuilt to include contemporary features, matching the highest standards of resorts worldwide. See Travelinfo for details
Includes: (for golfers) Return economy air fare ex JNB on MK (Set departure dates). Airport/hotel/airport transfers. 7 nights accommodation at 5* Heritage Alawi Golf and Spa Resort sharing a twin/double room on HALF BOARD basis. Free unlimited golf at Golf du Cháteau excluding golf carts. 2 free golf carts at Golf du Cháteau. One round of golf at Le Paradis or alternatively Tamarin including golf carts. Transfers to and from golf courses. Includes: (for non golfers) Return economy air fare ex JNB on MK (Set departure dates). Airport/hotel/airport transfers. 7 nights accommodation at 5* Heritage Alawi Golf and Spa Resort sharing a twin/double room on HALF BOARD basis. 2 free Mauritian massages. Note: Golf rounds are subject to availability and must be booked well in advance. Single supplement rate is available.
Call TRAVELLERS’ CHOICE (011) 721 9700
for bookings or email on res@t-choice.co.za Subject to availability, air fare increases and currency fluctuations TNW5136
14 n Wednesday April 14 2010
QUICK READ FOR DECISION-MAKERS
Selling right – how to avoid the pitfalls What common mistakes do agents make when selling Mauritius and how can they improve on these? TNW put this question to several tour operators: “There is wonderful selection and array of new products on offer in Mauritius and we feel that agents are apprehensive when selling these. Many of the new resorts and hotels in Mauritius are linked to well-established international and trustworthy brands like Four Seasons, Starwood and InterContinental, so agents can really be assured that their clients will be accommodated in true international five-star style. “We also have a number of exquisite hotels on beautiful beaches around the island and we would really like to see agents spreading their clients around the entire destination and not just on the west coast. Despite the west coast having some of the best resorts, long white beaches and most beautiful settings, our east- and south-coast hotels also have so much to offer. Many are situated in scenic and unspoilt areas and located on some of the best beaches on the island.” Flora Fubbs, marketing manager of The Holiday Factory “Beachcomber invests heavily in travel agent education through regular communication from our sales team, educationals, promotional material, etc. We never lose sight of the fact that travel consultants are selling dozens of different products and destinations in the course of a day’s work. In our view, one of the biggest mistakes an agent can make is to sell the wrong type of product or holiday to a client who is expecting something different or more. The range of Beachcomber Hotels has properties to appeal to all ages and levels of enjoyment from four-star ‘family’ hotels to high-end, no-expense-spared luxury. But the common thread is the high quality of each hotel in its own range. Agents can book any of them to suit the client’s budget.” Colleen Broadley, marketing manager of Beachcomber
TERMS: All rates are per adult sharing and include return flights ex JNB, return airport/hotel transfers, 7 nights accommodation, dinner and breakfast daily unless specified otherwise, travel bag or wallet PLUS FREE full day excursion to the private island of Ile des Deux Cocos (incl transfers, Mauritian barbeque lunch and local drinks). Excludes airport departure taxes of about R1 800. 21 day advance purchase may apply.
QUICK READ FOR bUSIESt pEOplE
“Apart from establishing their client’s budget, agents also need to establish their client’s expectations in terms of what they are looking for in a holiday experience – it is not necessarily just price. Travellers should also be made aware that on an island holiday they tend to spend more time in their room than they would on a city break so the quality/category of the accommodation is an important factor. Ask the tour operator for advice – a travel agent cannot be expected to know every hotel on the island but the tour operator can assist with resort selection, value adds, meal options, etc. to help ensure the passenger is getting the best choice.” Margaret Park, Holiday Tours product manager for Indian Ocean Islands “Due to the strong competition in Mauritius between tour operators and even agents themselves, some consultants take the route of offering the ‘best price’ in endeavouring to secure the booking, which may not be the best total deal or right product for the client’s needs. Clients should be offered all the options so that they can make an informed decision thereafter, having considered the various options available.” Elaine Youngleson, md of Club Med “Agents should familiarise themselves with special offers like all-inclusive packages where, for a small increase in price, they will receive excellent additional value. They also need to ensure that their clients are not limited to just one restaurant at the hotel. Agents can also improve their knowledge by attending workshops and training sessions and by making a comparison of products available in the Mauritius Collection brochure.” John Ridler, media and pr executive of Thompsons Holidays
TNW3929SD
Wednesday April 14 2010 n 15
Public holidays There are 15 public holidays every year. Seven of them are fixed holidays: January 1 and 2, February 1, March 12, May 1, November 2 and December 25. The remaining public holidays are religious festivals whose dates vary from year to year. Shopping Shopping hours in the main cities are from 09h30 to 19h30 (Monday-Saturday). Some shops are open until noon on Sundays and public holidays. There are no shops open in Rose-Hill, Curepipe and Quatre-Bornes on Thursday afternoons. Banking hours Monday to Thursday: 09h15 to 15h15, Friday: 09h15 to 15h30, Saturday: 09h15 to 11h15 (some banks only). Banks are also open to coincide with the arrival and departure of international flights at Sir Seewoosagur Ramgoolam International Airport.
Fast Facts Geography Mauritius is located approximately 2 000km off the south-eastern coast of Africa and lies east of Madagascar. The country covers an area of 1 865 sq km and has 330km of coastline. Mauritius is 45km in width and 65km in length. Climate The temperature in the coastal areas varies between 22°C in winter and 34°C in summer. The sea temperature varies between 22°C and 27°C. In the central part of the island, the maximum daytime temperature varies from about 19°C in August to about 26°C in February. The western and northern regions are warmer and relatively drier than the east and the south. Language Most people in Mauritius are bilingual and are fluent in both English and French. Creole and French are the main languages in the everyday environment and several oriental languages are also spoken. What to wear Tell your clients to take their best beach and casual wear. In the winter months (June-September), they should carry some light woollen clothing for the cool evenings.
Currency The monetary unit is the Mauritian Rupee (Rs). At the latest exchange rate, one euro is worth around Rs42 and one rand is worth around Rs4. Credit cards Credit cards are normally accepted by banks and most hotels, restaurants and tourist shops. Driving Foreigners with a driving licence issued by a competent authority in their respective countries are allowed to drive in Mauritius. Electricity 220 volts. Health No vaccinations are required. However, a yellow fever vaccination certificate is required for travellers over one year of age who arrive from areas where yellow fever cases are reported. Medical services Free public medical facilities are widely available. Private clinics provide medical services for a fee. Emergency telephone numbers Ambulance: 999 Police: 208-7018/20
Thompsons Specialist Collection
Expertly chosen holidays for value, dependable experiences & peace of mind
Mauritius
paCkageS inClude: Return flights on Air Mauritius • Return transfers • 7 Nights accommodation • Nightly entertainment • Meals as specified • Thompsons bag (Add airline levy ex JNB R1 783) Prices are valid ex JNB
Resort & Meal basis ialist s Spec u i t i r r Mau ochure for to ou r Refer llection B ation... rm Co o f n i more
...and co n bonus inc tact us for excitin g lusions a flight ad nd domestic d-ons.
Casuarina Resort & Spa Self-catering Pearle Beach Resort HHH DELUXE All Inclusive: Breakfast lunch, dinner as well as local drinks. Preskil Beach Resort HHHH Breakfast and dinner daily Heritage Awali Golf & Spa HHHH DELUXE Breakfast and dinner daily Intercontinental Resort HHHH DELUXE Breakfast and dinner daily Le Meridien Lle Maurice HHHH Breakfast and dinner daily Belle Mare Plage HHHHH Breakfast and dinner daily
May from R7 419 REF 24573 from R9 929 REF 24449 from R8 979 REF 24442 from R10 409 REF 24480 from R11 519 REF 24470 from R11 419 REF 25398 from R11 499 REF 24455
June/July from R8 049 REF 24412 from R9 829 REF 24415 from R9 209 REF 24416 from R11 029 REF 24411 from R12 149 REF 24414 from R11 069 REF 24433 from R11 089 REF 24418
Peak Season surcharges & block out dates may apply. Prices are per person sharing. Subject to availability. Thompsons Standard Terms and Conditions apply. E & OE
Contact your Mauritius Specialists at Thompsons Holidays (011) 770 7700, (031) 275 3500, (021) 408 9500 www.thompsons.co.za
Dream the destination... Live the journey. Dream the destination... Live the journey.
32 Years of Remarkable Service, Expert Knowledge and Best Deals TNW3933SD
16 n Wednesday April 14 2010
QUICK READ FOR DECISION-MAKERS
Holiday Factory adds new properties to portfolio Over the last two months, the Holiday Factory has added three new properties to its Mauritius portfolio. These are:
La Plantation launches Mini Club Med Club Med’s 5-Trident La Plantation d’Albion resort has launched its Mini Club Med for children aged four to 11 years. In April, the resort will host the first circus school flying trapeze on the island! The resort will introduce its Petit Club Med, for children aged two to three years, in early December. Children under four stay and eat free at Club Med’s Family Resorts (except during some peak holidays)
moreexclusivemoreinclusive
More for less! Plan ahead and SAVE up to R10 350* per family of 4 with Club Med’s Early Booking Bonus! Our best offer guaranteed!
4&5 RESORTS
UPGRADE OFFER
SUN RESORTS
SNOW RESORTS
SAVE R3 450*per Adult R1 725*per Child
SAVE R2 300*per Adult R1 150*per Child
TO DELUXE ROOM
TO SUITE
SAVE an additional R1 150*per Adult
SAVE an additional R2 300*per Adult
011 840 2600 sales.sa@clubmed.com www.clubmed.co.za *Terms & Conditions Apply
● The Hilton Mauritius Resort and Spa Situated on the island’s western shore, the hotel comprises 193 rooms with air-conditioning, Internet access, satellite TV, and tea- and coffee-making facilities; four restaurants; three boutiques; a library; a swimming pool; a sauna, Jacuzzi and spa; a fitness centre; sports facilities; a business centre and conference facilities; and a children’s club. ● Maritim Mauritius A fully inclusive hotel, the property is located on the old Balaclava Estate overlooking Turtle Bay. The hotel comprises 215 rooms with air-conditioning, satellite TV, mini-bar, and balcony/terrace. The property also features, three restaurants, seven boutiques, a beauty and hair salon, a library, a children’s playground and games room, business and conference facilities, a spa, a golf driving range and golf course, and other sport facilities. ● Belle Mare Plage Resort Situated on the eastern coast of Mauritius, the resort offers 92 prestige rooms, 137 junior suites, six de-luxe suites, 20 villas with a private pool, and a presidential villa. A wide range of facilities are available including two 18-hole championship golf courses, seven restaurants and seven bars, four swimming pools, a range of boutiques, spa and fitness centre, and sports and conference facilities.
Book it!
Club Med is currently running the following special offers: ● Half Off Your Better Half, where clients can save up to 50% off the second person’s stay. Valid from June 10 to July 12. Destinations: La Plantation d’Albion and La Pointe aux Canonniers in Mauritius. ● Sun Resorts Early Booking Bonus where adults can enjoy a saving of R3 450 and children R1 725. Valid for travel from November 1, 2010 to April 30, 2011. Destinations: All destinations except Club Med Kani (Maldives) and Marrakech le Riad (Morocco). The offer is based on limited availability per resort per departure date.
TNW3928SD
TNW3927SD
QUICK READ FOR bUSIESt pEOplE
Wednesday April 14 2010 n 17
NEWS
More delays for air passengers?
Letter to the editor
Melody Brandon
● JNB/Libreville SA086 23Mar 1345-1735 ● Libreville/JNB SA087 27Mar 0020-0610 ● Fare = R6 211 including taxes and ‘transaction fee’
I
ATA has expressed concern that the increased use of body scanners at airports will lead to longer flight delays. This follows an announcement that the US will be upgrading airline security at state airports with more widespread use of fullbody scanners. Ken Dunlap, Iata’s director of security for North America, said Iata modelling suggested an extra 45 seconds in passenger processing could create flight delays of two to five hours as airlines hold flights while waiting for passengers to get to the gate. Currently, 40 scanners are installed in 19 US airports. The Transportation Security
Administration (TSA) said a further 150 machines would be installed across the country by the end of the US summer.
“An extra 45 seconds in passenger processing could create flight delays of two to five hours as airlines hold flights.” The TSA, which operates under the auspices of the Department of Homeland Security, says the need for increased security was highlighted before Nigerian-born Umar Farouk Abdulmutallab tried to blow up a Detroit-bound flight on Christmas Day. A number of other
countries, including Nigeria and The Netherlands, have signed on to use the technology. While Homeland Security argues that the scanners are necessary to search for dangerous objects not visible to the eye, a number of organisations have complained that the machine violates passengers’ privacy. The TSA, however, says the units won’t be able to print or store images and the officer viewing them will have no contact with the passenger. Passengers may decline a body scan. Those who have a scan will not have to walk through a metal detector or other security equipment. Those who do not, will be subject to other screening methods. ■
Do you think full body scans are necessary? Email melodyb@nowmedia.co.za
the Firehouse 3098
I have been in the airline and travel business for 40 years. I normally book online but recently, under pressure of work, I used a well-known Sandton travel agency. Big mistake. It was a simple book and issue A to B return. I received this quote:
I accepted and my credit card was debited a total of R7 091. On enquiring, I was told there was an R880 service fee and that it was an industry standard. The underlying fare excluding taxes is about R5 000. R880 is 17,6 % for a five minute transaction! Keep it up boys and girls and you will soon be joining the dinosaurs. Rod Murphy Chairman African Airline Management CC
Madagascar offers free visas Kate Els Madagascar has announced that it will extend its offer of free visas to visitors who are not staying in the country for longer than 30 days. The promotion will now continue until the end of December and is valid for all visas acquired on entry at an airport. ■
Brace yourself, your career is about to take off. This is your final call for boarding. Reservation Managers, Reservation Consultants, Sales
Executives, Financial Controllers and Account
Clerks with prior experience within the aviation industry, please have your CVs ready and make your way to zacustomerservices@arikairint.com. Interviews will take place during week ending 23rd of April 2010. Due to expected high volumes of applicants boarding this opportunity, only successful applicants will be contacted.
TNW3934SD
18 n Wednesday April 14 2010
QUICK READ FOR DECISION-MAKERS
jobS
CoMMUNITYNEWS
Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW's Jeanette Phillips, at jeanettep@nowmedia.co.za or (011) 327 4094.
our website is updated daily! visit www.specialized.co.za
Appointments
AVIATION DIVISION: Airline Reservations & Revenue Manager – Jhb N/Suburbs Min 7 years relevant exp in Revenue Management. Knowledge of MARS/ ATRAXIS and Worldspan an advantage.
n The Three Cities Hotel group has appointed Michael Corrigan general manager at The rockwell, the group’s new all-suite hotel located in the De Waterkant area of Cape Town. Michael joins the hotel from the grande roche Hotel in Paarl.
Airline Financial Controller – Jhb N/ Suburbs Min 7 years relevant Financial Management exp. Proficiency on COMET or similar accountancy software and BSP-Link a pre-requisite. Airline Sales Executive – Based Jhb N/Suburbs Reporting to Sales Manager. Min 5 years relevant exp in a similar role. Must have innovative sales acumen and proven track record. Own car essential. Snr Reservations & Ticketing Agents – Jhb N/Suburbs Min 5 years exp in Reservations, Fares, Ticketing (E), PTA’s, Refunds & Sales Reporting essential. Knowledge of MARS/ATRAXIS & Worldspan an advantage.
n Andre Turnbull has joined the Three Cities group as the newest member of the team at the Plettenberg Park Hotel & Spa. Andre, who joined as general manager in late March from the ramada Ballina Hotel, has spent the last nine years working in Ireland in hospitality. In his position as gm of Plettenberg Park Hotel & Spa he will be responsible for the general running of the hotel as well as facilitating the new venture of fractional ownership.
Jnr/Intermediate Reservations & Ticketing Agents – Jhb N/Suburbs Min 2-3 years exp in related role. Knowledge of MARS/ATRAXIS & Worldspan an advantage. For all aviation opportunities email CV to joyce@sgroup.co.za Due to the volume of CVs received we apologise for not being able to respond to every applicant. Should you not hear from us within 10 days please consider your application unsuccessful, however we will keep your details on file for alternative opportunities.
Gap hosts quiz evening at Moyo
TRAVEL DIVISION:
More than 40 consultants converged on Moyo’s Restaurant Zoo Lake recently to test their product knowledge of Gap Adventures (represented by Development Promotions) in a pub quiz evening organised by Gap Adventures’ Carolina de Figueiredo. The consultants were not only quizzed on Gap Adventures but were also given the opportunity to create their own dream itinerary around the world. Entrants were divided into teams and prizes were given to the most knowledgeable teams. “We were able to award great prizes to the winners, thanks to the generous support of our sponsors,” said Carolina. “These were, Coco Bongo Restaurant, Cantare Restaurant, The Lion Park, H ‘n’ S Salsa School, Casa do Sol Resort and Spa in Hazyview, Magaliesburg Canopy Tours and Kevin Richardson, Lion Whisperer.” Pictured, from left: Diana Jordaan; Samantha Joffe; Carolina de Figueiredo; Bonnie Brown and Jane Rezac
lee botti & associates Tel: Tracey (011) 803 6606 rivonia@nowjobs.co.za
Tel: Wayne (021) 418 1084 capetown@nowjobs.co.za
Tel: Jill (031) 201 8330 durban@nowjobs.co.za See our website for a further selection of exciting vacancies! www.leebotti.co.za
2010
QUICK READ FOR bUSIESt pEOplE
to facilitate smooth running of NATIONAL SALES MANAGER/ Safari Shops systems!! NORTHERN SUBURBS Hands on position with total responsibility for SAlES & MARKETING CO-ORDINATOR/ Key Account Managers and Business FOURWAYS Development Managers! Experienced person to assist Sales & Marketing Manager!! BRAND MANAGER/ NORTHERN SUBURBS BUSINESS MANAGER/NORTHERN
Join well established, friendly company and work INTERMEDIATE WHOlESAlE closer to home!
CONSUlTANT/RANDBURG Work Please closerTake to home rewarded!! Note ofand Our be Newwell Telephone No.: 011 704 4909
THIS WEEK’S TOP JObS JOHANNESbURG
INbOUNd TEAM LEAdER - SANdTON
NEW bUSINESS SALES FUNdI – JHb
Do you love the thrill of closing that deal? Prominent, national travel group would like a dynamic sales person with a proven track record in securing corporate accounts and the ability to supervise a small team to join their successful team. Competitive offer.
CAPE TOWN FIT’s RESERVATIONS MANAGER – NORTH
Already got 2 years “picture perfect” product knowledge on Southern Africa? Fancy working for top rated search engine optimization inbound online specialist? Pole vault your way up this ladder of success now. Impressive offices with team that is proud to work where they do. R17 000.
Fancy the precision of the Swiss? Join this amazing Inbound specialist with enough systems in place to run Air Force one remotely! You’ll be super efficient, plus thrive on managing a team of consultants to ensure the highest quality standards are maintained. Product knowledge on Southern Africa to blow your teams mind. Neg Pkg.
dURbAN
dURbAN
SPRECHEN SIE dEUTSCH?
Your fluent German communication skills are in demand! Leading inbound operator seeks ‘people-person’ with strong service delivery skills to liaise with agents & organise itineraries for incoming groups. Will suit energetic person who enjoys a vibey environment! Package highly neg
Junior/Intermediate Consultants – Jhb South Contract positions from Mid May to Mid July. Will handle leisure travel linked to the World Cup. Amadeus essential. Tina
Exciting opportunity for person who is well connected within MICE Industry!! SENIOR CONSULTANT/BOKSBURG
JOHANNESbURG
CAPE TOWN
Processor – Rosebank Minimum 6 months ticketing experience. Will be given additional inhouse training. Be part of highly successful travel co. R4500. Tina
Person strong in Marketing invited to join SUBURBS leading Wholesaler!
CONTACT WENDY/KIM TEl: 011Contact 465 8221 FAx: 086 538 5889 Wendy/Kim E-MAIl: wtp@icon.co.za (011) 704 4909 or e-mail: wtp@icon.co.za
PROdUCT dEVELOPER – Cbd
Corporate Travel/BSP/QC Cons - N/ Suburbs Minimum 3 years corporate consulting experience, with proficiency in BSP and Quality Fare Control would secure. R12,000 neg. Joyce
FINANCIAL MANAGER/ISANDO
SAFARI SHOPS MANAGER/SANDTON Highly negotiable pacakage offered by Market Leader Wanted - Enthusiastic detail for your B.Comm/equivalent andminded ability to person lead department of 45 of people! who enjoys the challenge problem solving
nataliew@nowmedia.co.za
Opportunity knocks once! Combine your previous inbound consulting experience, excellent knowledge of Southern & East Africa & excellent staff motivation & supervision skills to join this market leader! Fantastic working environment and superb team awaits you. R14 000 ctc.
Temp Consultants!! Consultants with minimum 5 years experience and either Galileo or Amadeus are constantly required for various temporary assignments. Attractive salaries offered! Tina
Personnel with the personal touch
To advertise on this page contact Natalie on 011 214 7330 or email
n Cibelle Moreira, marketing and pr manager for the InterContinental Hotels portfolio, has resigned to relocate to London. Lara Visagie, previously the marketing manager of Mount grace, has taken over from Cibelle.
Top Intermediate/Senior Consultant – Midrand An initial contract position commencing in May, however there is the possibility that it may become a permanent position. Corporate consulting within very pleasant environment. Tina
bUYER!
Leading inbound tour operator seeks organisational & analytical abilities for this unique opp! Understand the customer portfolio intimately, and take control of interacting, buying & negotiating with suppliers to obtain inventory that is suitable. Previous travel-related exp ess. Neg Pkg
Snr Inbound Consultant – Jhb N/ Suburbs Impressive operation with exceptionally sound client base and excellent infrastructure. Join this company with confidence and pride! Kati Inbound Consultant – Sandton Your 3 to 5 years inbound experience will be appreciated by this highly reputable inbound operator. Excellent scope to develop further! Kati BEE Receptionist – Boksburg Candidates must have 6 months previous working experience in an office environment, be well spoken and have completed a travel course. Tina Wholesale Sales Executive –Jhb N/ Suburbs Call on the travel trade representing top tour operator. Handle presentations, workshops, tradeshows & educational trips. Previous experience as a Sales Executive within the travel industry essential. R16000/R17500 includes car allowance and incentive. Kati Key Account Manager – Durban! Join high profile company. Proven sales track record within hospitality, travel or tourism essential. Savash Marketing Assistant – Jhb N/suburbs Well known leisure travel co. Must have travel industry background & would consider consultants with online experience or technology savvy, who would like to move into marketing. R7000 to R10000. Kati
Office Hrs (011) 884-9113 Website: www.specialized.co.za e-mail: kati@sgroup.co.za
TNW0714
Jolene, whose expertise lies in administration, finance and accounts. For Bruce and Miki, living on a game reserve will be a new experience after having travelled extensively and worked overseas in hotels and on cruise liners.
Senior Consultants! The job market has improved tremendously, with opportunities coming up for senior consultants on a fairly regular basis! If you are considering a career move, give us a call! Contact Tina or Kati
TNW2048 TNW2048
n Houtbay Manor has announced the appointments of Letishia Charles as front office and reservations manager and Tatiana Marcetteau as new sommelier at the Pure restaurant at the property. n The De Hoop Collection has announced the appointment of four new staff members to key strategic positions within the company. Justin and Jolene Boshoff have taken up the reins as the joint heads of general management, while Bruce and Miki Elion have join as head chef and food and beverage manager respectively. Justin initially studied conservation and has vast experience in ecotourism. He was a trails guide and managed several game lodges in South Africa and Botswana with his wife,
SpecialiZed Travel perSonnel
Wednesday April 14 2010 n 19
TNW NEWS
Overambitious KZN airport unwarranted – airlines Melody Brandon
I
It pays to be an early bird! Naïade Holidays continues to offer a 35% Early Bird discount on accommodation at all four- and five-star hotels until the end of October. Plus, up to two kids stay and eat free when sharing with parents at five-star de-luxe Beau Rivage over the June/July school holiday period. The offer is also valid for Les Pavillons and Legends in Mauritius and Grand Hotel du Lagon and Hotel Le Recif in Réunion Island. Meanwhile, Tamassa is still selling on the ‘Deal Of The Year’ to end in September. Early Bird bookers can get 35% off for travel in October plus one child stays and eats free during the June/July school holiday period. Pictured (clockwise from back) are Fiona van der Westhuizen (reservations manager) Matthew Fubbs (general manager), Jessica Fubbs and Nicholas Fubbs Photo: Tijana Huysamen
brought to you by eTNW and TRAVELINFO
Too little, too late, SAA SAA’s termination of its deal with Match is:
T’S an airport ahead of its time and ahead of what industry players said was entirely necessary. King Shaka International Airport (KSIA), due to open in less than a month, has been built to accommodate 45m passengers by 2060. This, says Acsa, is from the expected 7,5m passengers using the airport in 2010. But just getting to the 7,5m mark in 2010 looks all but impossible as international airlines tell TNW they have no interest in serving the Durban gateway and domestic airlines believe the old airport was sufficient. The new R8,5bn 103 000 sqm KSIA, three times bigger than Durban International Airport (DIA) which was a paltry 30 000 sqm in comparison, will in fact only have to currently accommodate around 4,3m passengers, which was the number of arrivals the airport received from March 2009 to February 2010. Meanwhile, domestic airlines appear to be more concerned about the additional airport charges than the swanky new airport’s amenities. The cost is going to be passed on to both airlines and consumers in the form of increased airport taxes that are planned by Acsa, says 1time commercial director, Desmond O’Connor.
Fast facts
Aasa ce, Chris Zweigenthal says: “Acsa did a study on the benefits of building KSIA and believed it was more cost effective to build a new airport than to have expanded the existing airport.” Acsa manager communications and brand for DIA, Colin Naidoo, says the bigger airport was needed to accommodate increased schedules operated by domestic carriers. Several domestic airlines disagree. Joint Comair ceo, Gidon Novick, says the existing DIA would have adequately serviced domestic airlines even with increased passenger numbers. “I don’t think anyone believes in their hearts that such a drastic expansion was needed. It has happened and we will support the new airport as best we can.” While Gidon confirms Comair has increased its HLA-DUR service by two additional flights daily, 1time says it doesn’t have any plans to launch additional capacity on the JNB-DUR route.
Airlines not biting
Although Acsa says it’s certainly not a case of build and they will come, international airlines also don’t consider a direct Durban route viable. Acsa appears to have pinned its hopes on increased tourist numbers to KwaZulu Natal to justify the viability of
Old vs new
● Runway and taxiway pavements: 400 000 sqm (equivalent to 100 soccer pitches) ● Terminal building footprint: 35 000 sqm (equivalent to nine soccer pitches) ● Terminal floor area: 103 000 sqm (equivalent to 27 soccer pitches) ● Structural steel erected: 4 700 tonnes (half the height of the Eiffel Tower) n Great news, much-needed seats are now available 38% n Too little, too late 62% “Match’s deal with SAA is off. It is a bit late. People who planned in advance are now at a disadvantage having paid higher premium fares.” Bernice Muir, Burns Cunningham Corporate Travel.
To sponsor this poll contact Kate on 011 214 7334 or e-mail katen@nowmedia.co.za
lauraw@etravel.co.za / charmainem@etravelcpt.co.za
20 n Wednesday April 14 2010
the airport and, says Colin, marketing the province will change international airlines’ views. “We do review all routes from time to time but KSIA is not immediately on the cards. There is not enough of a market in KwaZulu Natal to justify international flights from the province,” says BA spokesman, Stephen Forbes. Delta, Cathay Pacific and Turkish Airlines all agree domestic services to Johannesburg work well for them. “We currently serve the market with our codeshare flights, which connect to our JNB-Hong Kong operation. This model works very well, both for us and for our passengers,” said Cathay Pacific country manager, David Ryan. Colin says there will be no incentives to encourage airlines to use the new airport. “Acsa’s tariffs are regulated and we work within these parameters,” he says. But Acsa was recently advised its requested tariff hikes to fund the airport and other infrastructure would be significantly curtailed. It is now contesting the regulating committee’s ruling (see front page story). Chris concludes that the construction of KSIA could have been staggered. “This would have taken the pressure off Acsa for the financing of the project.”
● There are 16 air bridges. ● The airport car park offers 6 500 parking spaces compared with DIA’s 2 490. ● The runway has been extended to 3,7km from the previous 2,4km at DIA. ● Check-in counters have increased by 20 from 52 at DIA to 72 at KSIA. ● There are 52 retail outlets at KSIA compared with 23 at DIA. n
Air Namibia requests APP natasha tippel AIR Namibia has started sending APP (Advanced Passenger Processing) to the South African Department of Home Affairs as from March 26. This means that all travel agents need to enter the DOCS (passport details) and DOCA (country of residence) during PNR/RESERVATION creation to make it easier for the passenger to check in. If
the information is not added in the PNR/RESERVATION the passenger will be delayed at check-in. The information must be added under SSR. Agents are asked to see the explanation as per SITA reservations, which would be similar in the various GDSs, and should request the entry from Galileo and Amadeus. In November 2009, the Department of Home Affairs (DHA) implemented the APP
system for flights to South Africa. Following the success of inbound APP, the DHA would like to commence with APP transactions for flights outbound from South Africa to derive further benefit from the system in respect of departing visitors during and after the World Cup. The DHA has therefore requested airlines to provide a schedule for implementing outbound APP between April 1 and June 30. n
QUICK READ FOR DECISION-MAKERS