Travel News Weekly - 3 February 2010

SouThERN AFRiCA’S TRAVEL NEWS WEEKLY

February 3 2010 I No. 2092

TRAVEL NEWS WEEKLY

INSIDE

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NEWS

eArN TrAvel A Avel Buck$

NEWS

coAchiNg

FEaTurE

Spoil yourself with Thompsons Holidays

A great way to motivate your staff

The industry is still reeling from the recession

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Mice

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Do you call this service, voyager? v Agents lambaste SAA’s FFP for sloppy service, reports Max Marx…

W

In bed together are City Lodge and Amadeus. Pictured here are Peter long (right) and Peter Schoeman Photo: Tijana Huysamen

city lodge scores global Amadeus first AMADEUS GTD Southern Africa has successfully implemented a unique application at City Lodge Hotels, making it the first hotel group in the world to fully integrate the Amadeus Multi-Channel Distribution (AMCD) hotel distribution solution and Amadeus Property Management System (PMS) in a single user interface.

City Lodge properties will now have access to a single image view of rates, availability and booking status as well as faster response times, says Amadeus GTD Southern Africa gm, Peter Long. “City Lodge will also have better control and operational efficiency at its hotels as a result of the two Amadeus systems working together. Amadeus travel agents globally will have efficient booking access to City Lodge rooms and rates.”

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All Courtyard, City Lodge and Town Lodge hotels will be accessible using the chain code CG. There are 26 hotels across the three brands with another four City Lodges (OR Tambo Airport, Fourways, Lynnwood and Hatfield) and one Town Lodge (Port Elizabeth) under construction.

“We are pleased to be back with Amadeus after a short break and we are genuinely excited to be the first hotel group to be combining the Amadeus AMCD and PMS systems to benefit agents and their clients, who ultimately are our guests,” says Peter Schoeman, City Lodge Hotels’ divisional director, sales and marketing. “The integration of the two Amadeus systems will make it much easier for the global travel trade to do business with us in a totally streamlined fashion.” n

ITH only six call centre agents handling over 200 calls daily, it’s little wonder SAA’s Voyager loyalty programme is the target of SA travel agents’ ire.

What irks agents most appears to be the time they have to wait before a consultant picks up the phone. Agents have told TNW they sometimes hang on for more than two and a half hours before a Voyager agent answers, with most waiting between 45 minutes and an hour and a half.

“Can you honestly call this service?” asks an exasperated Julie Fevrier. “That they can so disrespect and disregard the very people that keep their airline afloat boggles the mind. No one at SAA cares.”

An irate Mandy Maggen, senior travel adviser at Travel With Flair, asks when Voyager is going to employ more people.

“I’ve been holding on since 08h50 to put in one waitlist on a domestic upgrade. It is now 11h23. I’ve just been informed by someone at Voyager that they’ve only got four people manning the travel agents’ help desk for the whole country! No wonder we are holding on.”

“It’s an absolute joke,” says Cindy Dyamond, travel director, Sure Travelways Pinelands. “I don’t think Voyager’s staff is trained properly and they don’t know all the answers. At times, one gives you one answer, then another a different answer so you never know where you stand.”

Tronel Barnard, senior consultant,

HRG Rennies Travel Bloemfontein, says although Voyager appears to be answering her calls more quickly of late, she would like to see Voyager agents being able to answer general SAA queries as well so that she doesn’t have to call the airline three times.

“I don’t touch Voyager,” adds ursula Schmidt, office manager of Sure Witbank Travel. “We stopped doing Voyager (enquiries) altogether because we couldn’t reach anybody telephonically, and with the web, half the time clients didn’t have their pin numbers. It just wasn’t worth our while financially.”

Julie is just as dissatisfied with Voyager’s fax services. “Whenever I fax documentation to the numbers provided on the SAA forms for credit card payment or authentication, inevitably they have ‘not been received’.”

Battling the same problem, Laurie Wilkinson, owner of Sure Travel Studio, says he has to insist on holding on while they go and look at the fax machine to see if they’ve received the fax. “You can’t ask them to sort it out and to email you back because you’ll never hear from them again.”

The website, says Laurie, also has technical problems. “It’s extremely difficult to do a transaction on the website because the system consistently throws you back to the logon page.

Voyager can’t seem to find the problem.”

To page 2

NEWS Top web stories ● Acsa announces hand-luggage restrictions ● 2010 won’t disrupt schedules – Grant Thornton ● Beware this scam! ● Monday smile: Things people actually said in court – word for word ● City Lodge scores global Amadeus first ● Unite warns about ‘inexperienced’ cabin crew

Pax numbers improve at SA airports Staff

reporter

P

ASSENGER numbers through South African airports have started to improve marginally for the first time, after a year of declining traffic in 2009.

Acsa reports that some 2,9m passengers departed from or arrived at its airports in December – a growth of 4%. Durban International Airport saw the greatest increases, with an 11%

improvement on passenger numbers, while OR Tambo and Cape Town international airports grew by 4% each to 1,6m and 736 000 respectively.

However, for the total period January to December 2009, OR Tambo saw a 5,7% drop, while Cape Town reported a 4,4% decline and Durban 3,5%.

The worst performing airport was Kimberley, which saw a 16,1% decline in passenger

numbers over the year.

“The improved passenger traffic performance during the December period is a good indication that indeed the economic climate is starting to improve following the recession. The positive growth in December is indicative of all the segmented markets, namely domestic, regional and international air travel,” said Solomon Makgale, Acsa’s group manager: communications. ■

Limit domestic baggage, warns Acsa

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Natalia Thomson

Rubes® By Leigh Rubin

AHEAD of the 2010 World Cup, Acsa and domestic airlines have agreed to implement hand luggage restrictions to reduce “unnecessary flight delays”.

“With passengers now being able to check in at home or though the selfservice kiosks, we have seen a huge increase in hand

luggage. In many instances the hand luggage cannot fit into the cabin, meaning it has to be manually loaded into the hold of the aircraft, resulting in flight delays,” explains Acsa group manager: communications, Solomon Makgale.

These restrictions will take effect at OR Tambo immediately, while Cape Town and Durban will see

restrictions from February 6.

The restrictions are: ● One bag + laptop for economy-class passengers ● Two bags + laptop for business/first-class passengers ● A bag may not exceed 7kg ● Maximum dimensions of each bag – 115cm (56cm x 36cm x 23cm).

Compliance will be verified at security checkpoints. ■

Do you call this service, Voyager?

“Straight A’s?! Dude, your dad is, like, going to kill you.”

TRAVEL NEWS WEEKLY

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2 n Wednesday February 3 2010

From page 1 Amanda Davidson, travel manager of Club Corporate Travel in Rosebank, says there are almost never seats available internationally to use Mileage Keeper awards or upgrades, no matter how far in advance one tries.

Voyager has just been through its peak period and everything possible has been done to address call volumes, says Vimla Maistry, SAA acting head group corporate affairs. She says the major problem is

Voyager news

● Voyager has created an email address specifically to assist agents with queries. Agents using the email address voyagertravel@ flysaa.com will receive a response within 48 hours. ● Voyager is planning to launch a travel agent quarterly newsletter in April. It will cover all Voyager-related news and trade information such as partner changes and award levels. ● SAA has outsourced its Voyager and SAA reservations customer contact centres and moved them to new premises in Parktown. The trade support centre still operates at Airways

the number of repeat calls from travel agents checking on the flight status on waitlisted bookings and availability. To address the issue, Voyager is reviewing the possibility of allowing the trade to view inventory and is also exploring ways to ease incoming traffic.

Whether agents get the right assistance when they call is being dealt with through Voyager’s Quality Assurance mechanism. “The trade must call the relevant number provided so that

Park. The trade support call centre number is 0860102705. ● The reservations customer contact centres are being managed by Merchants. ● Vimla Maistry says new staff had to be trained, which initially impacted negatively on customer service but significant levels of improvement have started to emerge.

“The Merchants customer care centre answers 80% of calls within 20 seconds and is operationally sound, although there are still some skills and quality concerns with regards to agent ability and customer experience.

Voyager can monitor its agents to ensure the correct results are achieved,” says Vimla, who adds that Voyager does not control availability of Mileage Keeper and Upgrade tickets, which are determined via processes, systems and departments within SAA. “The website is continuously tested and if there was a technical problem then the 67% of Voyager clients who book their redemption tickets online would have complained.”

“These are being addressed.” ● Due to anticipated limited seat availability of Voyager seats over the 2010 World Cup period, Voyager is offering all members the opportunity to apply for a sixmonth extension on miles due to expire on March 31, 2010.

The new expiry date will be September 30, 2010.

An administration fee of 1 500 Voyager miles will be charged to process an extension application.

To apply for the expired-miles extension, members must log on to www.flysaa.com using their Voyager number and PIN, and then the normal non-air awards redemption process applies. ■

QUICK READ FOR DECISION-MAKERS

NEWS

Acsa hike still up in the air Melody Brandon

T

HE Independent Economic Regulator (IER) is yet to decide on the proposed 133% tariff increase requested by Acsa last year. In the interim, the company has been granted a 33% increase, effective from April 1.

“We are still awaiting a draft decision from the IER. We expected a draft decision in mid-January but we have not heard anything yet,” said Airlines Association of Southern Africa ce, Chris Zweigenthal. He said he expected to meet a representative from the IER in the first week of February.

Chris said the interim 33% increase would be deducted from the total proposed hike

Acsa was requesting.

“Hypothetically, should the regulator grant them (Acsa) a 50% increase, the tariff would be increased by 17%,” he explained.

Both Aasa and Iata are up in arms over Acsa’s request for a 133% increase. A public mud-slinging match between Acsa executive finance director, Priscillah Mabelane, and Aasa member and Comair cfo, Yasas Sri-Chandana (see TNW January 20), resulted in Acsa’s launching an ad campaign to reveal the “truth about airport taxes”.

“We did a few interviews with SAfm and other radio stations. In addition, we handed out flyers at the airport explaining to travellers what taxes make up Acsa’s

charges and what other charges are accrued by airlines,” Acsa spokesman, Solomon Makgale, told TNW. However, it seems the campaign was not as big as expected. TNW’s attempts to obtain a copy of the advertisement were fruitless.

Chris said Acsa’s ad campaign had been aimed at swinging public opinion in favour of the company.

“These pamphlets were left at check-in desks and were removed at the request of airlines.

“The fact that Acsa has been granted a 33% increase supersedes what they advertised in their campaign.

Further debate will only start once a decision has been made.” ■

to the point

☞

● GAP Adventures, represented by Development Promotions, has introduced YOLO, or You Only Live Once, an affordable tour where travellers can control costs by choosing their activities and meals. YOLO tours are aimed at 18 to 39-year-olds with an appetite for adventure. Passengers over 40 who have already confirmed their bookings prior to November 1 and with travel from April 1 onwards, will be shifted to an alternative tour.

From the Bench Advocate Louis Nel gives his tips in the countdown to the Consumer Protection Act… BUSINESSES will have to scrutinise their methodology, sales techniques and documentation for compliance with the CPA. Playing ‘Devil’s Advocate’ in doing so is not a bad idea as the CPA requires the body adjudicating any Advocate Louis Nel dispute to, among others, apply the following principles: ● ‘prefer the meaning that best promotes the spirit and purpose of this Act’ ● ‘strictly interpret the document to the benefit of the consumer’ ● ‘any ambiguity that allows for more than one reasonable interpretation of a part of such a document is resolved to the benefit of the consumer’ ● ‘any restriction, limitation, exclusion or deprivation of a consumer’s legal rights set out in such a document or notice must be limited’ ● ‘the body may consider ‘appropriate foreign and international law’ and ‘appropriate international conventions, declarations or protocols relating to consumer protection.’

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NEWS

Earn TravelBuck$ with Thompsons Holidays Natasha Tippel

T

HOMPSONS Holidays recently revealed a new incentive for agents – TravelBuck$.

“With the continued tightening of the spending belt due to the economic slow down, most travel agents will not get the chance to spoil themselves or their loved ones with travel. Hence we have created an opportunity for agents to travel at ridiculously low prices and treat their partners by using their Travelbuck$,” says pr manager, John Ridler.

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an agent not have enough Travelbuck$ for the partner or friend, they can pay in up to 20% of the partner/friend’s cost in cash.

Each agent will receive a Travelbuck$ e-voucher indicating the value of the Travelbuck$ they have earned over the course of the month.

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by September 30 and can be redeemed by making a booking through travelbucks@ thompsons.co.za.

Agents booking with Trafalgar Tours, Insight Vacations, Contiki Holidays, and Uniworld can also earn TravelBuck$. ■

Taj Cape Town opens Hilka Birns

We have blended with

For all new bookings, booked and paid for before February 28, agents will receive Travelbuck$ to the value of 1% of the nett amount of each booking. There will be no restrictions on destinations booked or length of stay.

“Travelbuck$ is our exclusive travel currency and can be exchanged for a selection of fabulous discounted holidays, from two nights in Cape Town to a beach break in Mauritius or a bush break in Victoria Falls,” says John.

If they build up enough Travelbuck$, agents can take a partner along too. Should

BOOKINGS are looking good for Cape Town’s newest fivestar hotel, the R500m Taj Cape Town, which welcomed its first guests towards the end of January.

Sales and marketing manager, Theo Cromhout, says the Taj is already fully booked for the second half of the World Cup, while the first groups of tourists arrive this month. “We had 50 bookings within 12 hours of GDS bookings opening.”

Opening specials for consumers and travel agents start from R3 500 per room including breakfast.

to the point

The 176-room hotel is positioned “between old and new” at the top of St George’s Mall, linking St George’s Cathedral, Company Gardens and Parliament with the cafés, shops and night clubs of Long Street.

The hotel comprises three buildings: the restored SA Reserve Bank and Temple Chambers, plus a new 17-storey Towers block.

The old banking hall now forms the hotel lobby with a lounge, cocktail bar, cigar bar, shops and the all-day Mint restaurant leading off it.

The ground floor of the Temple Chambers now forms a fine-dining Indian restaurant

and seafood and champagne bar.

The first floor houses seven conference and meeting rooms with the latest technology, catering for up to 110 people.

There are 11 room types, all with en-suite marble bathrooms, either in the more expensive Heritage wing or in the modern Tower, the latter with panoramic views over the city.

The Taj Club floor has a private lounge and dedicated butlers.

A fitness centre, heated indoor pool, saunas and a JivaSpa offering Indian Ayurveda treatments, complete the picture. ■

☞

● RwandAir will reinstate direct flights between Kigali and Johannesburg from February 3 on Mondays, Wednesdays, Fridays and Sundays, departing Kigali at 14h30, arriving in JNB at 19h00. RwandAir coo, Captain Jack Ekl, said the airline would soon announce its 2010 World Cup offers.

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4 n Wednesday February 3 2010

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NEWS

Coaching can motivate your staff Melody Brandon

I

T’S often said that a positive attitude and dedication are the keys to success but when it comes to making positive changes in your business, some professional help may be needed.

Internationally qualified neuro-semantic metacoach, Barbara Walsh, has experienced first-hand the kinds of challenges faced in the travel industry and is using her experience, combined with her coaching expertise to assist small businesses and individuals achieve their goals.

Barbara’s 30 years’ business experience includes being md of Uniglobe Travel Southern Africa and past owner of award-winning Specialised African Tour Services. Together with partner Danny Tuckwood, who also comes from a travel background, the duo run MetaCo Coaching.

Coaching is tailored to meet the needs of the client and tackles practical issues such as determining goals and a strategy for achieving sustainable results within a specific timeframe.

“It is extremely rewarding to see a business, team or individual you have been working with turn around, grow and reach their true potential. Our role is to stay objective and ask the right questions to assist them to determine exactly what it is

Are you ready for the Next Generation Traveller?

Natalia Thomson

Barbara Walsh and Danny Tuckwood they want and then to put a measurable action plan in place to sustainably achieve it,” explains Barbara.

Still in a rut?

A tough 2009 has left many feeling pessimistic, despite the excitement around the upcoming 2010 Soccer World Cup. A number of agents TNW spoke to said they believed there was a need for coaching within the industry.

“I think anything that motivates staff or generates new ideas on how to get things done is beneficial. It depends on the individual though. There are some travel agents who don’t like change, even if it is for the better,” said a Port Elizabeth agent, who wished to remain anonymous.

Petros Pouroullis, manager of Willard’s Travel Service, said any training was invaluable for retaining staff.

“At the moment there is a lot of job hopping. Even though people are more optimistic about 2010 with

the upcoming World Cup, the old routines from 2009 may be tough to break. From manager to junior consultant, we can all learn new ways of doing things,” he said.

Kati Ecksteen, gm of Specialized Travel Personnel, agreed that the difficulties of last year would not easily be forgotten.

“I think many companies did not seek help last year because they were concerned about the cost implications.

However, there is definitely a need for coaching within the industry.”

Barbara says companies have much to gain, with proven average return on investment of about 700%.

“I think many people are still down in the dumps as a result of last year but they have to ask themselves if they are going to continue doing the same things that didn’t work or if they are going to change their perspective, mind set and actions to achieve their goals in 2010.” ■

“WHERE can I go and what can I do for what I want to spend?” Those are the questions the Next Generation Traveller (NGT) is likely to ask you, the travel agent, and more often than not they want to do it through technology.

Research firm PhoCus Wright defines an NGT as an “active or frequent user” of the latest entertainment, computer or consumer technologies, who has taken at least one leisure trip in the past year.

More than 90% of NGTs own a cellphone but these consumers use their phones for more than calls.

Almost two-thirds of NGTs take photos and send messages on their phones.

One-third use their phone to access the Internet, some 20% to view maps and at least 15% have a handheld GPS. About one in six NGTs use smartphones like a BlackBerry or iPhone.

Generally speaking, these NGTs seek an online shopping experience that allows them to conduct an intuitive, personalised travel search to quickly find their ideal travel options and reduce the time to plan and book trips.

They instantly find clear, precise alternatives to make their selection on the search page without the need to insert a destination city or date of travel unless they already know where they

want to go.

Although they may not always be certain of where they want to go, even if they do they want to compare options and offers.

These travellers should be able to do a search for a specific type of holiday – for example, an adventure holiday in Zambia based on a budget range – or even an open search for a holiday for less than, for example, R20 000 per person.

By helping NGTs cut through the overwhelming amount of Internet content, the industry can increase their customers' satisfaction and their repeat business.

When NGTs book their holiday:

● 62% would travel more if they had the time and rely heavily on the Internet when planning, purchasing and sharing information on travel experiences. ● 71% use the Internet to search for travel information and 38% have used this information to build a trip itinerary online. ● 41% have taken a virtual tour of a destination. ● 33% have posted a travel review online and about 50% report being influenced by the comments posted by other travellers on TripAdvisor and social networking tools such as Facebook and MySpace. ● Only 10% of NGTs use a traditional brick and mortal travel agency. ■

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NEWS

to the point

☞

● SA Express is to launch a new regional airline, Congo Express, on February 1. The airline is a joint venture between Congolese business BizAfrica Congo and SA Express. Initially, the airline will operate seven days a week between Lubumbashi and Kinshasa and four times a week between Lubumbashi and Mbuji Mayi. Bookings can be made via the SA Express website or at local offices.

Pillow PillowTalk

A brief look at this week's hotel news

Guvon Hotels breaks ground at Askari

STAFF and management of the Guvon Hotels Group, Plumari Private Game Reserve and DBM Architects, recently celebrated breaking ground at Askari Game Lodge. Previously known as Plumari Game Lodge, the lodge now trades as Askari Game Lodge. The name change also coincides with a number of other expansions taking place over the next few months. With immediate effect, however, capacity has been increased from 24 to 36 rooms. The elephant dam has also tripled in size, allowing for better viewing of the elephants. Plans are also in place for a day visitors’ centre for day game drives, as well as conference facilities for larger groups. The R15 million expansion is expected to be complete by mid-year. A brand new Askari Game Lodge web page, logo, email addresses and corresponding marketing collateral have been rolled out.

Coral Lodge to open in February

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Hilton marks entry into Riyadh

HILTON Worldwide has announced the group’s entry into Riyadh with the signing of a management contract. The property, scheduled to open in 2012, is located on Riyadh’s Eastern Ring Road. The hotel will feature two towers – a 20-storey, 480-room hotel tower and a 14-storey tower with 350 hotel apartments.

The Hilton Riyadh Hotel and Residence will have several food and beverage outlets featuring all-day dining, speciality and destination restaurants, and two outdoor lounges. Other amenities will include meetings facilities with separate male and female ballrooms, a junior ballroom, eight meeting rooms, two boardrooms and a business centre. Leisure and recreational facilities include a spa and health club, with separate male and female areas, and a swimming pool.

22896 Y&R Zambia

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CORAL Lodge15.41., situated near the Unesco World Heritage site Ilha de Moçambique, officially opened on February 1. The new property is said to be ideal for post-safari beach getaways and consists of 10 villas, each designed for privacy and relaxation. The living space includes informal sitting areas, a bedroom, a bathroom and a terrace. All villas offer views over the Indian Ocean and Ilha de Moçambique. The property also offers a lounge bar and restaurant and an infinity pool. Other amenities include laundry services, a satellite television room, Internet access, 24-hour room service and a library and games room.

Activities include safaris, bird watching, diving, whale watching, snorkelling, canoeing, sailing, windsurfing, fishing, massages and body treatments.

A stylish new addition to the Southern African skies Zambezi Airlines operating daily out of Lusaka to Johannesburg, four times weekly between Ndola and Johannesburg, and three times weekly between Lusaka and Dar-es-Salaam, caters to the business and leisure sectors. Experience the now famous Zambian hospitality combined with punctuality to give you a full service product at affordable prices. Providing travellers with value for money, passengers in the region are fast disovering what it is to fly in Zambezi Style.

Chill Out in Africa www.andBeyond.com

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8 n Wednesday February 3 2010

Zambezi A I R L I N E S

www.flyzambezi.com

LUSAKA NDOLA JOHANNESBURG DAR-ES-SALAAM

Reservations: Tel 011 289 8172. Offices: 156 Bram Fischer Drive, Randburg or Ticket Desk, Terminal A Departures, OR Tambo International Airport. E-mail: zambezi@holidayaviation.co.za Online: www.flyzambezi.com or your local travel agent.

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NEWS

BSP blunder ‘fixed’ – Iata Max Marx

A

TRAVEL agent recently got a massive fright when the direct debit for his BSP payment occurred three days before the due date indicated on his BSP calendar.

David Pegg, owner of Sure Viva Travels in Pretoria, said his BSP calendar indicated that the BSP payment date for December was January 18. So he was very surprised to receive a call from his bank on Saturday morning, January 16, informing him that his account was overdrawn by hundreds of thousands of rands.

The debit had gone through on the night of January 15.

He said he was lucky that his bank had accepted the debit even though there weren’t enough funds in the account at the time, because if they had rejected it, he would have been in

Lance Brogden default with Iata.

David says the incident will cost him money because he has to pay overdraft and interest charges, and although an apology letter has been received from Iata, there is no mention as to who is going to pay any costs involved.

Apparently a few other agents were also affected.

Lance Brogden, Iata’s regional vice president for Africa, said there was a misunderstanding in the market as to the exact debit

date due to a technical error on Iata’s side.

“The original date was the 18th. It was later adjusted to the 15th but a technical error in our system resulted in this change not being communicated to all agents.

“Once we realised the error, we corrected it immediately and by the 18th everything was sorted out.”

Lance added that Iata had now put a protocol in place to ensure this type of error did not occur again.

“It must be noted that as much as Iata initiates the direct debits, an agency has the full rights to reject the direct debit if it does not meet the agent’s expectations. However, the agent would then need to initiate the transfer thereafter, based on the remittance calendar.

“If the agent did reject the direct debit, he/she would not have been liable for any potential unexpected costs.” ■

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Wednesday February 3 2010 n 9

NEWS

Good-bye duty free?

Melody Brandon

L

AST-MINUTE shopping for gifts at duty-free shops may be a little bland at German airports in the future.

Airport officials have called on the European Union to ban certain goods, fearing they could be used to make bombs.

Perfume, alcoholic drinks, lighters and razor blades are all on the list of potentially ‘lethal’ items sold at airports.

A spokesman for the union representing German police officers, Rainer Wendt, says potential terrorists could get all they need to build a bomb from duty-free shops, adding that metal cutlery should be banned in restaurants in departure areas.

The EU is yet to comment on the concerns while the International Civil Aviation Organisation (ICAO) says it has not received any information about the potential ban. “The role of ICAO is to harmonise standards and procedures.

To the best of my knowledge

items purchased at dutyfree shops are only given to passengers once they have reached their destination,” says spokesman, Dennis Chagnon, adding that the organisation would need to investigate further.

Agents divided

Meanwhile, travel agents stand divided on the issue.

“I think it would be a real plus for duty-free shops to revert to selling genuine bargains and items not available anywhere else. If it means ditching what is currently on offer for security reasons, then so be it. Many passengers feel duty-free shops are a rip-off these days so giving alternative choices as last-minute gifts and keepsakes is not going to have any impact on travel whatsoever!” says Monica Grose from PTS Professional Travel, Cape Town.

Bob Smith, from Harvey World Travel in Johannesburg, argues that if a would-be

bomber wanted to blow up a plane, they would find a way, duty-free or no duty-free: “Every passenger is now being regarded as a terrorist, even little old grannies and kids.

Why must we all suffer? This is crazy!”

Taryn Harris from Winning Solutions in Durban agrees: “I believe no matter what the airport authorities do, terrorists will always find a way around it.

“The EU is pedantic with their security checks and measures and the suicide bomber still managed to get through (December 25 incident).”

Tracey Schoeman, from Sure Travel in King William’s Town says certain goods should be banned if it means safer travel.

“Buy curios from your local craft market or shopping centre and pay the extra money before you leave! Let us not give these idiots an opportunity to cause havoc on our flights!” n

Travelinfo,s Hayley Cochran selects the top specials from Travelinfo ● Malaysia Airlines.. Special launch fares to Kuala Lumpur ex-Johannesburg from R3 830 return. Valid for ticketing until February 28 and travel from March 30, to be completed by May 31. Excludes all airport taxes. ● Holiday Tours.. Special package to Patong Lodge, Phuket, from R7 470 per person sharing. Includes return airfare ex-Johannesburg, airport taxes, seven nights’ accommodation with breakfast and return transfers. Valid from April 1 to October 31. ● Triton Cape Sea Travel is offering a 15-day Mauritius to Cape Town cruise from R10 715 per person sharing. The rate includes on-board accommodation, meals and entertainment. Departs March 2. Excludes flights. ● KDR Travel & Tours is offering Super 14 packages from R2 450 per person sharing. The rate includes two nights’ accommodation at the Rosebank Courtyard Hotel, breakfast, return airport transfers, return transfers to Ellis Park and a ticket to a Super 14 fixture. Fixtures are on February 13 and 19, April 10 and 17 and May 1 and 7.

SpeSciapotls

10 n Wednesday February 3 2010

AirHeads Heads LH launches three new routes from Munich

LUFTHANSA has announced that, from the end of March, it will introduce three new long-haul routes from Munich.

Tashkent, Teheran and Miami will be included in the timetable and services to Cairo, launched during the airline’s winter schedule, will be extended until May 30. The airline will start operations to Tashkent, Uzbekistan, on March 28, servicing the destination three times a week on Tuesdays, Thursdays and Sundays using a Boeing 737-800.

On March 29, the airline will resume services from Munich to Teheran, Iran, on Mondays, Wednesdays, Fridays and Saturdays using a PrivatAir B737. Services to Miami will also resume on March 29, operating on Mondays, Tuesdays and Thursdays with an Airbus A330.

The thrice-weekly service to Cairo was launched in November last year and was originally planned as a winter seasonal service.

From March 28, the Egyptian capital will be served four times a week on Tuesdays, Thursdays, Saturdays and Sundays. As before, flights will be operated by a PrivatAir B737.

Bateleur to operate daily charters ex-JNB

EFFECTIVE May 1, 2010, charter airline Bateleur will launch daily charter flights between Johannesburg and selected game lodges within the Sabi Sand region.

Destinations include MalaMala, Londolozi, Singita, Sabi Sabi, Ulusaba (servicing Ulusaba, Leopard Hills, Inyati, Idube, and Exeter) and Skukuza (servicing Lion Sands, Tinga, Nottens, Kirkman’s Camp and Rhino Walking Safaris).

Flights are scheduled to depart from approximately 11h00 daily to the selected destination and will be operated by Beechcraft King Air 200, 1900 and Cessna Grand Caravan aircraft. The airline is offering a special introductory offer of R3 200pp, including taxes, to the listed lodges. This includes return flights, complimentary transfers between OR Tambo International Airport’s main terminal buildings and the Bateleur VIP lounge as well as free luggage storage for the duration of passengers’ stay at the bush lodge.

Iberia and S7 enter codeshare agreement

EFFECIVE January 15, Iberia and Russian airline S7 have entered into a codeshare agreement. The Iberia code will be placed on S7’s weekly flight between Moscow and Madrid on Saturdays, while S7’s code will be placed on Iberia’s 11 weekly flights between the two cities.

From Madrid airport, passengers will be able to connect with Iberia’s flights to another 36 Spanish destinations, Lisbon and Porto in Portugal, 17 Latin American cities, Boston, Chicago, Miami and New York, as well as eight destinations in Africa.

S7 is set to join the oneworld alliance this year.

QUICK READ FOR DECISION-MAKERS

MICE

It’s a new year and the travel industry is hoping for a new start. But the effects of the economic recession still plague the industry and nowhere is this more evident than in the MICE sector. Natasha Tippel reports.

MICE sector still battles global credit crunch

T

HERE is huge optimism in the travel industry for 2010. It’s a new year with exciting new opportunities, especially in light of the Soccer World Cup. Travel agents and suppliers are hoping to put their economic frustrations behind them but there is no denying that the industry still faces tough times ahead, battling the effects of the recession.

In keeping with the trends ushered in by the global credit crunch, there is a very obvious decline in budgets and spend within the MICE sector.

“Everyone is working smarter, harder and toward tighter budgets,” says md of The Event Production Company, Karen Ashwin.

Budget trends

One way in which companies are saving is by cutting down on outsourced MICE business and relying on in-house resources, notes Karen.

Marketing manager of Rani Resorts, Michèle Abraham, says: “A lot of companies have cut back on their MICE spend as a result of the recession, especially where conferences were being held outside South Africa. There has been a trend of some bigger companies incorporating or building their own in-house conference venues to cut back on this sort of spend long-term and there is more demand to seek local and more cost-effective venues and destinations.”

Another way that corporates are reducing their budgets for trips is by going to more cost-effective destinations, making the duration of trips shorter, and going to cheaper hotels, says manager of incentives

and evevts for Rennies Travel, Kathy Nel. Kathy also notes a recent trend whereby clients are putting trips on hold or waiting till the last minute before confirming groups. “Lead times are consequently getting shorter and shorter.”

Manager of Visions, Sue Marillier, Marillier agrees: “Last-minute bookings are becoming more and more prominent.

This can either work in your clients’ favour, booking venues at the last minute to grab specials, or alternatively they may have a much higher spend on air travel.”

But others disagree. Enid Maullin,, group sales executive for Beachcomber Tours, says forward bookings are looking good. “There have been budget cuts but Mauritius is viewed as excellent value for money with all-inclusive options. Companies want more for their money and fully inclusive packages fulfil this need.”

Sales manager at Sun International Dreams, Stacey Barnett,, agrees: “There has been a direct effect on the industry due to the global economic crisis in 2009. However, many companies are already seeing a recovery of this sector’s business.

Travel companies have had to be very vigilant in securing the best rates and value for money for the clients in order to secure bookings.”

Green trends

“Worldwide there has been an increase in virtual meetings and conferencing through media like conference calls, video and Skype,” notes Karen. “It’s interesting to note that this trend to travel less also fits in

The sophisticated

perfectly with the green lobby to reduce carbon footprints, so there isn’t much chance that things will just revert to the way they were before the economic downturn. The way we live and do business has changed – not only in the short term but also in the long term.”

Marketing and reservations manager of Tau Game lodge, Renate Oostmeijer, also notes an increase in the ‘going green’ trend. “Companies want to get involved with our community development projects and conservation

projects while visiting the lodge, such as the Tau Foundation and the Tau Tree Fund.”

Marketing and sales manager of CSIR International Convention Centre, Bronwen Cadle, says environmentally friendly facilities, products and technology services such as Internet streaming and video conferencing, which assist organisers to reduce the immediate impact of the event and the total carbon footprint, also assist in reducing costs of events.

TNW4982

venue in Bloemfontein…

• Accommodation • Conferencing • Functions • Weddings • Spa Treatments • Spa Water Facilities • Image Consulting • Coffee shop

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TOURISM GRADING COUNCIL OF SOUTH AFRICA

Wednesday February 3 2010 n 11

MICE Recession-busting tips!

“As a result of the recession there are many hotels and airlines offering incredibly good specials. Keep your client’s brief open and flexible so that you can try and take advantage of a special offer.”

Kathy Nel, manager of incentives and events, Rennies Travel “Look for packages that include extras, such as meals, taxes, conference and AV equipment, venue hire, etc. as this could prove to be a substantial saving for your clients. Do not assume that a hotel or destination is not within your budget. Many suppliers will be willing to negotiate with you. If you don’t ask you don’t get.”

Stacey Barnett, sales manager, Sun International Dreams “Negotiate with suppliers. Empty beds and empty seats can’t be re-sold.”

Michèle Abraham, marketing manager, Rani Resorts

“Be imaginative, think local and discover the fabulous venues and options available to us on our doorstep.

South Africans are not only resilient.

As a nation we’re also versatile, enterprising and talented.

Let’s use what sometimes limited resources we have to our best advantage!”

Karen Ashwin, md, The Event Production Company “Loyalty programme miles or points earned from regular travel can be used towards conferencing.”

Sharon Richards-Lund, national sales and marketing manager, ITMSA “Group discounts apply; the more people who are travelling in a particular group the more affordable and negotiable the rate becomes.”

Renate Oostmeijer, marketing and reservations manager, Tau Game Lodge

SOuTHERN AfRICA’S TRAv RA EL NEwS wEEKLY RAv

they can go to get a break from the hype around the 2010 Soccer events.

Agents need to find good deals for those making the escape. Here’s a chance to highlight your product to these influential retailers!

Book now for TNW’s special feature – Great Escapes for 2010.

TNW issue date March 3, 2010.

Booking deadline February 3, 2010.

E-mail: katen@nowmedia.co.za

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12 n Wednesday February 3 2010

“Make use of technology to reach as wide an audience as possible and reduce travel costs. Negotiate with your venue; venues should be happy to unpack costs to provide you with tailormade products to suit your client’s budget.”

Bronwen Cadle, marketing and sales manager, CSIR International Convention Centre “When placing bookings well in advance, in particular when it comes to multiple-bookings, a discounted rate is often negotiable. One can save/cut-back on certain catering costs and still maintain an acceptably high level of product offerings.”

Marlene Haig, gm, Bytes Business Park and Conference Centre in Midrand

MICE in 2010

T

South Africans are wondering where

“We can offer fully inclusive packages with all-inclusive options to help companies to budget more accurately.”

Enid Maullin, group sales executive, Beachcomber Tours

HE 2010 FIFA World Cup will present the MICE sector with both opportunities and challenges as corporate travel is expected to slow during the major sporting event.

“This landmark event presents a myriad of business and social networking opportunities across the board – and the competition will be fierce in terms of attracting the desired, targeted guests, audiences and markets to a particular company or client’s functions and events,” notes md of The Event Production Company, Karen Ashwin.

“The deciding factor in the success of these events and activities lies in customer relationship management and clever marketing to engage the chosen audience and achieve the desired results.”

Kathy Nel believes availability will be limited for local clients doing corporate activities. “We are encouraging our clients who have events over this period to book early or, if possible, to change the dates of their events to before or after the World Cup to avoid the price increases over the World Cup period.”

Md of Club Med SA, Elaine Youngleson, agrees: “There will be companies wishing to travel over this period, however their travel will be limited by airline outbound availability and expensive fares versus hotel and resort operators who will have beds.”

Visions Travel is already seeing a substantial drop in local conferences and events during the lead-up to and

duration of the World Cup. “Local companies aren’t able to afford to host events and conferences during this period due to high supplier rates, with most suppliers charging between seven and 30 days’ rental period for their facilities and equipment,” says manager of Visions, Sue Marillier.

“Many companies will use this opportunity to have strategy meetings and it is the ideal time to go away. We believe business group travel will be regional as a result

“The economic downturn has ushered in a more prudent approach and things are set to be different in the meetings industry.” of many local facilities being fully booked over this period and the high cost associated with international travel,” says sales manager at Sun International Dreams, Stacey Barnett.

The question is, how will corporates manage these challenges? One answer is the introduction of alternative means of meeting, such as teleconferencing and videoconferencing.

“Corporates will have to think of alternative means of interacting during the Soccer World Cup,” says Sue. “But whether video conferencing will replace human interaction after the 2010 world Cup is debatable. We are still

very traditional in the way we conduct business. Video conferencing is the way of the future (saving travel costs, easier access to experts, etc.) but people still look for personal interaction.”

Karen believes virtual conferencing will certainly experience growth during the World Cup period.

“However, I also believe that the economic downturn has ushered in a more prudent approach to business and things are set to be different from here on in the meetings industry.

“This is also due to issues like global warming and the pressure on companies to act responsibly to reduce their carbon footprints. While there will always be a place for faceto-face meetings, I believe that these will be more carefully considered than ever before.”

But although corporates are choosing not to travel over the World Cup, it seems sales before and after the period are picking up.

Enid Maullin, group sales executive for Beachcomber Tours, notes: “Companies are not choosing to travel during the World Cup period due to the inflated prices, shortage of airline seats and accommodation but bookings for before and after are coming in nicely. Since January 4, Beachcomber has received a large amount of quote requests, which shows a definite recovery in the market.

Groups are even asking for quotes for the high-end hotels such as Dinarobin.”

QUICK READ FOR DECISION-MAKERS

Cruising – a winning incentive Melody Brandon

Royal Caribbean’s latest and biggest offering, Oasis of the Seas, is comparable to a floating city. The ship offers cruisers seven different neighbourhoods and amenities, with numerous activities and more. It’s no surprise that employees would work twice as hard to meet targets for such an experience.

Cruises International 2010 programme – ideal for group and incentive travel: ● Arabian Adventure: seven-night itineraries from Dubai on board Brilliance of the Seas ● Caribbean: on the world’s largest and most revolutionary ship, Oasis of the Seas ● Short European cruises: four- and five-night itineraries from various ports in Europe on Adventure of the Seas ● Scandinavia, Russia and the Arctic Circle: five-, seven-, 11- and 12-night itineraries from various ports in Europe on board Adventure of the Seas ●w western Caribbean: extend your stay at Universal Orlando Resort. Packages include the cruise, hotel accommodation, theme park tickets and transfers ● Asia: four-, five- and seven-night itineraries from various ports of call on board Legend of the Seas ● South America: three-, four-, six-, seven- and eight-night itineraries from São Paulo on Vision of the Seas RaniThere - TNW 4:14 PM PageAustralia, 1 are Feb also 2010 cruises1/22/10 in Alaska, Caribbean, New Zealand, Mexico and the Mediterranean

WITH many corporate executives spending much of their time in hotels for meetings and business events, cruising offers an exciting alternative for conferences and incentives.

Outstanding on-board entertainment options, activities and itineraries cater for every taste. In addition, cruising is considered one of the easiest and most convenient group and incentive holidays, with all-inclusive packages ensuring they are good value for money too.

Cruises International specialises in corporate meetings, conferences and incentives on 22 ships visiting over 200 ports and destinations.

“It’s a one-stop shop. There’s no unpacking and repacking.

No buses and wondering if the restaurant you are offering will be of good value and standard. Restaurants on board can cater for your every need and the menu changes every night according to theme and itinerary,” explains Cruises International product manager for Royal Caribbean and Celebrity Cruises, Tracey Krog.

Conference facilities

State-of-the-art conference facilities, spacious lounges and meeting areas with built-in technology provide the ideal backdrop for a successful agenda. Cruises International offers an on-board co-ordinator who will attend to all the client’s requirements.

“The conference centre on board can be used free of charge, including any audiovisual equipment needed as well as coffee breaks.

A nominal fee for tips is charged,” advises Tracey.

The fleet also provides Internet access to guests.

Each has a centre providing 24-hour access to e-mail and C M Y Internet and the Cybercabin

allows guests access to wireless Internet from their cabins.

“If our clients want to plan a conference on board, we take care of everything from a personal planner to a meeting planner. We will organise all on-board audio-visual resources and offer all-inclusive packages per delegate,” says Royal Caribbean’s senior vp marketing, Betsy O’Rourke.

Royal Caribbean can accommodate up to 200 guests in suite accommodation on board some of its larger ships.

“It’s a one-stop shop.

There’s no unpacking and repacking. No buses and wondering if the restaurant you are offering will be of good value and standard.”

“Other than the suite accommodation, we can offer clients exclusive use of some of the venues on board with an exclusive band. In some cases, the ships will allow the group to bring their own entertainment if they so wish.

This, however, needs to go through the proper channels.

We can offer them exclusive dining opportunities in the speciality restaurants, whereby they can use a set menu. In some of the venues, they offer technology and sound and an AV sound technician will be available to the group for a minimal rate,” says Dalene Joubert, groups and incentives consultant at Cruises International.

A well-deserved reward

Research into incentives shows cruising as an incentive provides more motivation than any other.

Seven meals offered every CM day MY ensure CY CMYincentive K winners

don’t go hungry and the host of on-board and land excursions see them building up a substantial appetite.

“Cruise ships offer plenty of space and activities for guests’ privacy and at the same time they have the opportunity to socialise and build relationships with other group members. We can offer private and themed excursions and a host of activities from water skiing and snorkelling to hiking trails,” says Tracey.

Dalene adds: “You can visit as many as five different destinations on a cruise.

Imagine trying to do that on a land-based tour. It would require endless packing and unpacking, waking up at ridiculous hours to make it to border posts in time and standing in lengthy queues, as you wait to have visas and documents checked.

This is no small task when you are dealing with a large group, especially when you are trying to keep tabs on everyone.”

Dalene argues that value for money is one of the main attractions for corporates.

“Every detail is included in the price of a cruise, from the travel itself to documents, food and entertainment options.

Some cruise lines even include all alcoholic beverages as well.”

The concept of an allinclusive package is an advantage for incentive organisers. There are no unpleasant surprises once all the cocktails have been sipped, restaurants booked and the activities planned.

what you need to consider

● Visas are required for all cruises. ● Embarkation could be denied if the correct visas have not been issued. ● Passports must be valid for at least six months after the completion of the trip.

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QUICK READ FOR bUSIESt pEOplE

Wednesday February 3 2010 n 13

MICE CSIR ICC receives environmental rating

T

HE CSIR International Convention Centre (ICC) has been awarded a Silver Classification by the Heritage Environmental Rating Company in recognition of its ongoing commitment to reducing the environmental footprint of its operations. The CSIR ICC has certification for OHSAS 18001 (Occupational Health & Safety) and ISO 14001 (Environmental Management), and is working on achieving ISO 9001 (Quality) certification this year.

Hyatt introduces Gold Passport Planner HYATT Hotels has introduced a new rewards programme for meetings and event planners – Hyatt Gold Passport Planner Rewards.

As participants in the programme, meetings and event planners will earn one Hyatt Gold Passport bonus point for every eligible US dollar spent on eligible meeting revenue, including dollars spent on guestrooms, meeting rooms, banquets and in-house catering. Planners can earn up to 50 000 bonus points per event.

k Boo

Points can be redeemed for travel rewards, future meeting credits and more. Plus, every qualifying meeting or event that planners have helps them earn credit toward achieving membership tier status in the Hyatt Gold Passport programme, Hyatt Hotels’ global frequent guest programme.

For companies with policies that do not allow individual employees to earn bonus points, company accounts are available.

For companies that put emphasise on team spirit, Austria Connection offers an Island Hopping Cruise in Croatia on a chartered motor sailing boat, ending with a stay in Dubrovnik (max 42 pax). Austria Connection also offers river cruises on the Danube on the five-star Amadeus, giving groups the opportunity to see Austria, Slovakia, Hungary, Vienna, Bratislava, Budapest and much more. Ships can be chartered for bigger groups up to 140 passengers.

it!

Emerald Casino Resort refreshes brand identity THE Emerald Resort and Casino, situated on the banks of the Vaal River in Vanderbijlpark, has unveiled its revitalised brand identity along with a subtle brand name change; moving from Emerald Casino Resort to Emerald Resort and Casino.

“In line with our strategic direction,” says Emerald Resort and Casino ceo, Martin Rice, “our positioning was refreshed to emphasise the resort aspect of our business beyond gaming.” The Emerald Resort and Casino offers a 77-room, four-star hotel, luxury

bush lodges, riverside self-catering chalets, camping and conferencing and a myriad of family-driven activities. “The property is set alongside 7km of riverfront. It’s a leisure destination, and this is our focus,” says Martin.

Along with the new positioning, a new brand identity has been designed to portray a more African, warmer and more approachable feel, resulting in a clean, bold and iconic logo that uses the facets of the gem to reinforce the name ‘Emerald’ and its distinctive characteristics.

Diners Club helps with cost-saving

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14 n Wednesday February 3 2010

TOUGH economic times have forced many businesses to cut down on MICE expenditure. In order to offer its corporate members and their Travel Management Companies (TMC) a solution, Diners Club has introduced the Conferences and Incentives Guide, the second in a series of three unique Diners Club Choice guides.

The Conferences and Incentives Guide is a comprehensive source of establishments, all offering exclusive discounts and exceptional offers to ensure that MICE-related activities and their outcomes need not be diluted. Each featured

establishment has been selected from the Diners Club merchant base, giving users the assurance that that they will not have their project undermined by unreliable suppliers. With the 2010 World Cup and the associated influx of international travellers fast approaching, the Diners Club Conferences and Incentives Guide offers additional value as the packages and discounts featured within it are valid for a full year.

All offers in the guide can be redeemed using a Diners Club Travel Lodged Account or Corporate Card.

QUICK READ FOR DECISION-MAKERS

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MICE

Top incentive destinations

A

S a specialist for Austria, central Europe, and Croatia, Austria Connection suggests the following incentive destinations for groups: ● Vienna – a city known for its classical music and culture, Vienna is filled with a variety of function venue possibilities from elegant palaces to rustic

wine taverns. ● Budapest is often referred to as the Paris of the East.

It is a vibrant city with a distinctive Hungarian character. ● Prague is regarded by many as Europe’s most beautiful city. Today it is a pulsating city with magnificent architecture and is well known for its many beer cellars.

● Krakow – miraculously unharmed by the war in Poland, the old town square is surrounded by buildings dating back to the 12th and 13th centuries with street cafés, pubs and clubs blending in. ● Dubrovnik offers elegance, historical interest and all the pleasures of the Mediterranean atmosphere.

Club Med caters for every budget CLUB Med’s all-inclusive business programme offers corporates on a budget an alternative to conventional conferencing, meetings, incentives and events, tailored to suit the corporate’s requirements.

Club Med resorts are situated in premium beach locations or ski-in-ski-out

mountain spots. This year, when planning a conference or incentive, corporates can consider Club Med’s newly renovated resort in Bali or Bodrum, Turkey, or cruise the Caribbean and Mediterranean on the newly re-vamped Club Med 2 – a Five Trident sailing ship.

“Our resorts have been

recently refurbished and redesigned with the customer in mind, from the close attention paid by our dedicated staff to the refinement of its gourmet restaurants to the choice of accommodation that will suit every budget and incentive desire,” says md of Club Med SA, Elaine Youngleson.

Circa gallery opens in Rosebank The new Circa on Jellicoe art gallery, on the corner of Jellicoe and Jan Smuts avenues, has opened. More than a new art gallery, the venue can host a variety of events and functions. “The studioMAS designed structure was constructed to create an urban environment that is confident about the importance of public space in our city, the importance of architecture to support public space and the need for people to be able to socialise and gather in places in which they feel comfortable, safe and inspired,” says gallery owner, Mark Read

Combined exhibition and conference facilities at Misty Hills IN keeping with local market demand, Misty Hills Country Hotel, Conference Centre and Spa near Johannesburg now offers combined conference and exhibition facilities, with a new exhibition centre that opened last month.

Part of recent extensive hotel renovations, the original workshop has been revamped and converted into a modern atmospheric exhibition centre, ideally

Group and Incentive Travel

suited for small to mediumsized events.

Situated opposite the Pelindaba, the largest of Misty Hill’s conference venues, the 1 000-sqm air-conditioned exhibition centre will accommodate 55 exhibitor stands. The stand configuration is adaptable in design to suit individual requirements and décor options. A catering service is also available.

SAVE up to 45%

Mozambique flight Special

OUTSTANDING SERVICE � Eight luxurious hotels in Mauritius upgraded regularly to high standards � One private island hotel in Seychelles catering for small, exclusive groups � Exciting events and top class venues on site for group entertainment

R1150 JHB to Vilanculos

Bookings available immediately on www.fedair.com

� Modern meeting rooms offering up-to-date equipment � Experienced professionals to take care of all arrangements at the hotels � A dedicated reservations team for expert advice and efficient bookings � Sales executive with exclusive responsibility to handle presentations and enquiries

Valid 18 January - 15 March 2010

Pay just R1150 for a one-way, webfare ticket to the beautiful resort town of Vilanculos, with Pelican Air Services. Flights depart from JHB. Terms and conditions apply

� New website with up-to-date information www.beachcomber.co.za

For full terms and conditions visit:

In case of hotel exclusivity, Beachcomber reserves the right to review its rates and conditions

For information call Beachcomber on 0800 500 800 raffi@beachcomber.co.za or carine@beachcomber.co.za or lizelle@beachcomber.co.za

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16 n Wednesday February 3 2010

Only

www.fedair.com

Telephone: + 27 11 395 9000 Email: info@fedair.com for more details

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QUICK READ FOR DECISION-MAKERS

LAM to fly to Portugal THOSE travelling to Portugal from Mozambique for meetings, incentives, conferences or events will be pleased to hear that LAM plans to resume flights to Portugal – the first time in a decade it has offered the service.

According to press reports, LAM said it would resume

ELICC and Premier Hotel Cascades nearing completion CONSTRUCTION of the East London International Convention Centre (ELICC) and adjacent Premier Hotel Cascades is due for completion in early 2010.

The first phase of the 260-room Premier Hotel Cascades opened in December for the summer holiday season.

“The development is set to bring not only conference and incentive travel to East London but to also significantly upgrade Orient Beach and the Esplanade as

a leisure destination,” says Samuel Nassimov (pictured), md of Premier Hotels and Resorts.

“East London and the Sunshine Coast in general tend to be somewhat overlooked as a conference and leisure destination and we aim to change that.”

The hotel will have a Camelot Spa, gym, swimming pool, up-market restaurant and all rooms will offer seaviews and have free Wi-Fi Internet connections and 24-hour room service. There

nd Yo Y

are also 260 underground parking bays.

Samuel said a new lowrise leisure, dining and shopping area would also be developed in front of the hotel facing the beach.

To be managed by the Premier Hotels group, the ELICC will include a 650-seat auditorium, an exhibition floor and a major hall capable of seating 850 ballroom-style and 2 200 cinema-style as well as boardrooms, restaurants and kitchens.

the flights “within the first semester of this year”. The flights will operate from Maputo to Lisbon.

The airline has been expanding its international service recently with a new route to Luanda, Angola, launched last November.

The airline flies daily to Johannesburg.

Falls resort improves conferencing facilities THE Falls Resort in Zambia has increased its conferencing space. The resort now offers a state-of-the-art conference centre able to accommodate up to 450 delegates whose accommodation needs can be served by the three-star, 212-room Zambezi Sun and 173-room, five-star Royal Livingstone Hotel.

In addition to the convention centre, the attractions and facilities located nearby offer private themed dinners; events aboard the African Queen, cruising the Zambezi River; parties; riverbank barbecues and candle-lit ceremonies in

the Boma. Meanwhile, the dedicated Sun International Conventions Team will tailor programmes to suit clients’ needs.

The Zambezi Sun Convention Centre now offers two new additional venues – Tonga and Lozi – which seat 40 delegates cinema-style and 30 delegates schoolroom style.

The Zambezi Sun also has two new boardrooms – Kafue and Luangwa – that seat 10 and 12 delegates respectively, as well as a business centre offering Internet, faxing and printing facilities from 08h0023h00 daily.

id lid H li

TERMS: All rates are per adult sharing and include return flight ex-JNB, return airport/hotel transfers, 7 nights accommodation, dinner and breakfast daily unless specified otherwise, travel bag or wallet PLUS FREE full day excursion to Ile des Deux Cocos (incl transfers, Mauritian barbeque lunch and local drinks). 21-day advance purchase may apply. Rates valid 15 March – 30 April 2010.

Excludes airport departure taxes of about R1 700.

Airfare supplement of R285 applies 24 March – 10 April 2010.

TNW3786SD

QUICK READ FOR bUSIESt pEOplE

Wednesday February 3 2010 n 17

MICE

Top 2010 trends conference for South Africa IN February next year 10 of the country’s leading thinkers in a broad array of disciplines will gather to present their insights into trends beyond the economic meltdown at a one-day conference in Johannesburg: the 2010 Flux Trends Review powered by BlackBerry.

Hosted by trends analyst, Dion Chang Chang, the conference will give a unique South African perspective to social, business, technology, political and marketing

Survivor-style with Rani Resorts

trends.

The 2010 Flux Trends Review powered by BlackBerry takes place at UJ Theatre (Kingsway campus) on February 25, and costs R2 280. Bookings open on January 1, when the full list of speakers and topics will be announced. Go to www. fluxtrends.co.za for more information.

The conference builds on from the recently published Flux Trend Review ‘The State We’re In’.

Rani Resorts is launching a Survivor-style group event at Matemo Island in the Quirimbas Archipelago, Mozambique. Not your usual Survivor team-building exercise, the format comprises a minimum of 16 people, who will be divided into teams where they will challenge each other using both brain and brawn for an ultimate winning team. One of the challenges includes dhow chasing on an original locally made dhow

Greenway Woods Resort introduces new team-building activities

G

REENWAY Woods Resort in White River has introduced new team-building activities.

Each activity has been designed to provide lessons in communication, problem solving and strategic thinking for groups. A new activity available is Waterball, a game where groups are split

into two teams that compete against the clock. Endurance, balance and skill are needed to navigate around a large pool while inside a large plastic ball.

Another popular activity is the Diski Dance, an interactive dance workshop, creating a sense of rhythm and togetherness

for delegates and their preparation for 2010. Other activities include human bowls, sumo wrestling, survivor challenges, movie making and the gladiator track. Greenway Woods Resort can accommodate up 200 delegates and offers a choice of banqueting themes.

Maputo – Luanda (direct flights) Connections to and from Johannesburg

www.lam.co.mz

New Radisson Blu Port Elizabeth The Rezidor Hotel Group has announced the opening of the Radisson Blu Port Elizabeth – the friendly city’s first international luxury branded five-star hotel. For business travellers and events companies, the 173room property offers a fully equipped business and events centre, as well as several banqueting and conference facilities. The hotel, which is situated at Summerstrand’s beachfront, within walking distance of Blue Flag beaches, the Boardwalk Casino and Entertainment Complex, and five minutes from the city’s airport, also features a restaurant, bar and lounge, spa and gym

TNW5059

Destination Experts for Groups and Incentives

Austria – Central Europe – Croatia Tel: 011 476 3967 austria.co@mweb.co.za www.austriaconnection.co.za 18 n Wednesday February 3 2010

For TNW subscriptions, please contact Wanita Fisher 011 214 7307 wanitaf@nowmedia.co.za

TNW5091

QUICK READ FOR DECISION-MAKERS

CoMMUNITYNEWs

jobs

Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW's Jeanette Phillips, at jeanettep@nowmedia.co.za or (011) 327 4094.

Community news

Appointments n Arabella Starwood Hotels and Resorts has appointed Stacey Hopkins as sales manager for the meetings, conferences and incentives market. Stacey’s responsibilities include The Westin Grand Cape Town Arabella Quays, the Arabella Western Cape Hotel and Spa with the Arabella Golf Club in Kleinmond and the Paulaner Bräuhaus at the V&A Waterfront. She previously

held the position of associate director of sales for Orient Express Hotels in South Africa. Stacey succeeds Esmare Van Tonder, who has transferred to the Cape Town International Convention Centre as international sales manager.

n Carl Reinders has joined Fancourt as new head of marketing and sales.

Carl has 15 years’ experience in sales and marketing and started his career at British American Tobacco in 1995, progressing to regional and national management roles. In 1999 he moved to Cape Town to join Gilbeys/Guinness UDV SA. Prior to joining Fancourt he was head of marketing services responsible for media, digital marketing and consumer relationship marketing.

n Samantha Joffe has been appointed sales executive at Development Promotions.

Samantha replaces Eugene van Vrede who has moved to the US.

n JJ Moorcroft, Mossel Bay hotelier, has taken over the management of Oakhurst Hotel in George. n Cape Town Tourism ceo, He will be assisted by Erica Mariëtte du Toit-Helmbold, Valentyn, who has worked gave birth to a baby girl, for more than 12 years with Hannah Mari, private-sector marketing 1674 TNW rec ad:1674 1/22/10 2:28onPMNovember Page 1 24, 2009. organisation, Gartour.

To advertise on this page contact Natalie on

Birth

Senior Management Career Opportunities Wings® Corporate Travel, a rapidly expanding international corporate travel management company, has the following Senior Management positions available in South Africa: • Head of Marketing

011 214 7330

• Head of Business Development RSA

or email

• Head of Human Resources

nataliew@nowmedia.co.za

Your strategic skills, industry knowledge and experience, on a senior level, is what we are looking for.

Personnel with the personal touch

For more information, or to submit your CV please visit our careers page at

www.wings.travel

FINANCIAL MANAGER/ISANDO TEAM lEADER/PRETORIA Highly pacakage offeredisby Market can Leader Thenegotiable successful candidate strong, for your B.Comm/equivalent and ability to lead manage 14 Consultants, and has current department of 45 people!

GALILEO consulting experience!!

© 2010 Wings® Corporate Travel. All Rights Reserved. (WMC - 1674)

NATIONAL SALES MANAGER/ SENIOR lEISURESUBURBS CONSUlTANT/ NORTHERN

FOURWAYS Hands on position with total responsibility for Key Account and Business Opportunity to joinManagers busy Leisure Department goodDevelopment basic plus Managers! commission!!

our website is updated daily! visit www.specialized.co.za Agency Manager – Centurion area If you would enjoy the challenge of a start-up operation linked to an established travel group from Africa, then this is an opportunity for you! Your expertise will be invaluable. A hands-on position incorporating managerial functions and consulting on Amadeus.

R20000/R25000 negotiable. Kati Management/Consulting opportunity – Pretoria Candidates must have handled true management functions such as Performance Appraisals and enjoy interfacing directly with key corporate clients in the role of a consultant. A great company to work for with a fantastic boss!

Strong Galileo skills essential.

R22000 ctc. Kati BEE Manager – Cape Town R14000/R15000 plus full co car and benefits. Strong leadership and management skills required to lead a team of car rental agents and support staff. Highly reputable co. Kati Snr Consultant/Travel Manager – N/E Suburbs Deal with an affluent corporate client base and take responsibility for day to day operations of an established agency. Amadeus essential. R15000 neg. Kati Snr & Int Consultant – Centurion area Are you unemployed and able to commence immediately? Be part of an exciting start-up operation handling both corporate and leisure travel. Amadeus essential.

R9000 to R17000 depending on experience. Tina Int and Snr Consultants – temp/ contract work Please contact us if you are open to doing various short or medium term temporary or fixed term contract work. Must have a minimum of 3 years consulting experience and have either Galileo or Amadeus.

Tina Jnr Consultant - Grahamstown An excellent opportunity for young person. Will consider candidates who have worked in travel or travel college graduates, who have travelled overseas. Additional training given. Tina Jnr Consultant – Durban Minimum 1 - 2 years travel consulting experience required.

Become part of well known travel company with excellent scope to develop further. Tina Snr Inbound Incentive Consultant – Sandton Your inbound expertise is required by top company with excellent reputation. Will be based within their incentives division. Up to R16000 ctc. Kati Key Account Managers – Gauteng / KZN/ Western Cape Some excellent opportunities are coming up. If you have previous experience taking responsibility for key corporate accounts, we may have an exciting opportunity for you. Contact Kati

lee botti & associates Tel: Tracey (011) 803 6606 rivonia@nowjobs.co.za

Tel: Wayne (021) 418 1084 capetown@nowjobs.co.za

Tel: Jill (031) 201 8330 durban@nowjobs.co.za See our website for a further selection of exciting vacancies! www.leebotti.co.za

2010

QUICK READ FOR bUSIESt pEOplE

TNW3787SD

THIS WEEK’S TOP JObS JOHANNESbURG

JOHANNESbURG

CONFERENCING CONSULTANT – EAST RANd

HALF dAY SALES - NORTH

The opportunity you have been waiting for! Well established, national agent requires your excellent conferencing / events background to join their team. Your flair for dealing with corporates & being pro-active will see you winning this one!

Salary highly negotiable.

Enjoy the best of both worlds and work half day! Highly regarded, well established travel agent requires your proven track record in securing new corporate business. Must be able to generate your own leads and make things happen!

If you thrive in closing that deal, do not delay! Competitive offer plus comm.

CAPE TOWN

CAPE TOWN

OUTbOUNd ACCOUNT MANAGER – Cbd

MARKETING MANAGER – Cbd

“WOW” agency that oozes professionalism requires your elite organizational/admin abilities in overseeing all processes from A-Z. From presenting to a potential client, to compiling itineraries, quoting & invoicing.

Preferably have travelled extensively yourself. Top salary with Incentive scheme.

dURbAN NEW bUSINESS SALES! - CITY

Superb opportunity for the target-driven achiever! Assume responsibility for prospecting business, generating & presenting proposals & closing the sale! Min 3-5 years agency sales exp essential with strong product knowledge.

Package R14k-R25k ctc negotiable.

Inbound Online Operator with core e-commerce/marketing focus requires your accountable background in leading Sales processes, brand development as well as retention and development of key sales staff. Africa and Indian Ocean Island product expertise is vital to lead by example. Reporting directly into MD. R25 000

dURbAN SERVICE THE YOUTH OF TOdAY! WESTVILLE

Busy leisure agency specialising in niche market! Seek outgoing & jovial person with 1-2 years industry exp + own international travelling exposure. Will suit energetic, go-getter who enjoys earning commission whilst working as a team. R4,000 basic + lucrative comm structure!

AA New Business Sales Executive – Cpt Join well known company with the objective of establishing new business. A self-starter who has the hunter instinct and thrives on closing corporate deals is required.

A history of relationship building is also critical. Candidates must have a proven track record. R14000 negotiable plus car and benefits.

Kati Sales Executive – Based Sandton Salary up to R18000 depending on experience plus commission.

Call on event companies, PCO’s and travel trade representing upmarketing conference facility . The facilities are superb & can be sold with great confidence! Savash Sales Support Executive – N/ Suburbs The job description incorporates co-ordinating, preparing and submitting tenders and proposals, working with the sales team of large, well-respected travel company. Excellent written & verbal communication skills are essential.

R10000/R11000. Kati Accountant - Sandton A travel agency background with exposure to BSP is essential.

Handle senior accounting functions reporting to MD. Well established company. R20000/R25000. Joyce

Office Hrs (011) 884-9113 Website: www.specialized.co.za e-mail: kati@sgroup.co.za

TNW0714

Empowering Global Business™

TNW2048 TNW2048

BRAND MANAGER/ SENIOR INBOUND CONSUlTANT/ SANDTON NORTHERN SUBURBS Person strong in Marketing to join Utilise your Southern Africainvited and Tourplan leading experience and enjoyWholesaler! the benefits of working for Market Leader!!

SENIOR CONSULTANT/BOKSBURG Join well established, friendly company and work lEISURE CONSUlTANT/PRETORIA closercommission to home!

Basic plus very good structure for person who has travelled and has outgoing Please Take Notepersonality!! of Our New Telephone sales No.: 011 704 4909 CONTACT WENDY/KIM TEl: 011Contact 704 4909 FAx: 086 538 5889 Wendy/Kim E-MAIl: wtp@icon.co.za (011) 704 4909 or e-mail: wtp@icon.co.za

SpecialiZed Travel perSonnel

Wednesday February 3 2010 n 19

TNW NEWS SAA to Beijing?

SOUTH African Airways has been granted the rights for a thrice-weekly service to Beijing, according to a Government Gazette.

At the time of going to press, SAA was unable to

confirm or deny that it would be launching the route.

The gazette notice allows for flights from Beijing to OR Tambo, Cape Town and Durban international airports. n

Letter to TIC My wife and I are frequent international travellers. On our last two travel excursions we found ourselves in difficult situations, and the help we received from TIC was crucially important: 1. April 2009: In Buenos Aires I was pickpocketed on a train and my purse, containing R7000, was stolen. I was fully reimbursed within days after showing proof of my withdrawal slips. I also had to take a learner in my hockey team to hospital and TIC made excellent arrangements.

2. July 2009: In Barcelona my travel bag which contained our passports, visas, money, camera and cell phone was stolen. After contacting the TIC call centre our flights were relocated, the embassy fees reimbursed, and temporary travel documents arranged.

My wife and I will never ever travel without travel insurance!

From satisfied travellers and TIC clients - Lewellin and Ursula

Nuts about 2010!

Naïade Holidays is blazing a trail with its sizzling June and July 2010 35% off rates.

Agents can look forward to the tour operator’s new blazing soccer coconut campaign to promote travel to Mauritius in June and July this year. “We have seats on set flight departures throughout the soccer period. As usual those seat allocations have matching room allocations at all our hotels. And even more exciting for us is that each of our rooms is putting together unique programmes dedicated to guests travelling during the World Cup period,” says gm Matthew Fubbs, pictured here with (from left) marketing manager Mandy Watson, Fiona van der Westhuizen (reservations manager) and Buhle Ntuli (reservations) Photo: Tijana Huysamen

Fraud – time to get strict?

TNW3772SD

Jeanette PhilliPs

brought to you by

eTNW and TRAVELINFO

Watch out, fraudsters!

Is the possibility of fraud at the top of your mind when dealing with clients?

n Yes, I check every client 73% n No, I’m too busy to worry 6% n I’m unsure of how to identify it 11% n I’ve never experienced it – it’s of no concern 10% “Not with clients whom I know, but certainly I am very careful if it is a stranger.” Jan Levitan, R&M Global “There are so many scams around, especially in Johannesburg. You cannot take a chance, ever. Make sure you have copies of everything and that you get authorisation from the bank directly if it is someone you don’t know. Fraud can put an agency into liquidation – it is just not worth it!” Rachael Penaluna, Sure Bleeker Travel “We are very aware and try to check at all times, but when it is busy it is more difficult.” Melisa Celestino, Sure Travel Set eTravel is the ITC market leader in South Africa and assists senior Travel Consultants and Travel business owners to realise their dreams. If you have ever dreamt of owning your own travel business or would like to cut costs by doing away with your IATA license and improve your current business efficiencies then you should call eTravel. We run the back office for over 190 Independent Travel Companies and specialise in making your travel business a success by offering the best commissions, overrides & a comprehensive support structure. If you have a client base, 5 years retail travel experience or already own your own business but want to make more, then contact us!

You’ll be amazed at how easy it is!

lauraw@etravel.co.za / charmainem@etravelcpt.co.za

20 n Wednesday February 3 2010

A

LARMING tales of fraud and deception have recently left consumers and the industry reeling as fly-by-night retailers set up shop and, inevitably, go bust.

The question now being asked is whether there should be more regulations in place to protect the industry from these wouldbe agents – particularly as the Consumer Protection Act comes into effect later this year.

Robyn Christie, ceo of Asata, says the Act will offer a degree of protection as it dictates that an industry body should design industry codes, which she says Asata is “way ahead of”.

Like SA, the UK does not have regulations in place to limit fly-by-night retailers.

Rather, there are procedures that travel companies can follow to minimise the risk of fraud, says Sean Tipton, communications officer at ABTA (Association of British Travel Agents).

Sean says travel agents in the UK would find it difficult to trade without membership of an organisation like ABTA, Iata, TTA or the Global Travel Group.

Regulating an industry such as the travel industry is “fraught with problems”, says Robyn. Asata, she says, is the regulator of a nonregulated industry.

“It is important that consumers change their mindset of booking with someone because she’s a friend or has travelled extensively. Travel is a highticket value and should be treated with the same

emphasis as when buying another purchase of the same value.”

Asata members are, according to Robyn, highly regulated by Asata’s constitution, code of conduct, the terms of reference and the fact that the body calls for financials annually and on an ad hoc basis serves as huge protection for both the consumers and the entire supply chain.

“Unfortunately we can only assume that those agencies who are not Asata members choose not to be for the very reason that our regulations are too binding and because there is a fee to belong.”

These regulations, Robyn feels, are the reason that the industry survived the “worst recession the world has seen”. n

Whoops! Sorry we’re offline – SAA natasha tiPPel SAA has released an apology to its customers who were inconvenienced over the weekend when the online booking facility, flysaa.com, was “taken off the Internet”.

Acting ceo, Chris Smyth, says: “The problem was a direct result of service providers not meeting their obligations and SAA will be

taking further action.”

Meanwhile, ID Chief Whip in Parliament, Lance Greyling, has criticised SAA for apparently failing to renew its website for online bookings, resulting in its closure until Monday morning.

Lance said he and a number of other visitors to the site on Sunday were greeted with a notice saying, “flysaa.com expired on

January 17 and is pending renewal or deletion”.

“Considering that the date cited on the website was 17 January, this could have been going on for almost a week,” said Lance. “One wonders how it is possible that a company the size of the national carrier can reach a level of such incompetence that it forgets to renew its website.” n

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