Travel News Weekly 16 September 09 by Now Media

September 16 2009 I No. 2075

Southern Africa’s Travel News Weekly

INSIDE

TRAVEL NEWS WEEKLY

TNW3598SD

News

Report

Kenya airways

State of the industry survey

GBE - NBO route rivals JNB hub

The art of itinerary building

Page 2

Confused?

Page 6

Feature Mozambique

A cultural kaleidoscope Page 12

Airline staff add to confusion over UK transit visa rules, reports Melody Brandon

T should be a simple enough rule to understand: If your SA clients are transiting the UK en route to North America and have a valid Canadian or US visa in their passport they do not need a transit visa provided their UK stay is a maximum of 24 hours. There it is, in black and white. But confusion still reigns as passengers who fit the bill are denied boarding by airline staff unaware of this rule. Worried that their clients will be denied boarding if they do not have a transit visa, many agents now insist their clients apply for a transit visa, or send their clients via a different hub. “We tell our clients to get a transit visa, irrespective of what the High Commission says. That way we know they will not have any problems boarding their flight,” says Dieter Moller from STA Travel, Morningside. Despite efforts by the British High Commission to educate airport staff, agents continue to receive contradictory information from airline reservation call centres. “I contacted British

TNW3601SD

Airways to confirm that my client did not need a transit visa as she was flying to Miami and transiting through Heathrow and I was told by the airline that she did need one. “Luckily I checked whether the airline would board her or not, otherwise my client would have been stranded,” says Colette Botha from Jet Travel, Port Elizabeth, adding that airline representatives had told her the airline would be fined heavily if the passenger did not have the correct documentation and was allowed to board the aircraft. Vernon Munnik, key account manager at Sure Ritz Travel Namibia, says a consultant’s client was refused boarding on an Air Canada flight at Heathrow en route to Toronto because they did not have a transit visa. “It was obviously very embarrassing for our client and was extremely costly for us, as we had to fly the client back to South Africa.”

Heard firsthand

TNW listened in while an agent contacted British Airways, South African Airways and Virgin Atlantic

reservation call centres to confirm whether a client flying via Heathrow to America or Canada would be allowed to board the aircraft without a transit visa. A call centre agent at British Airways was adamant that the agent’s passenger would need a transit visa or an official letter from the British High Commission saying that the passenger did not require a visa. The message from South African Airways, who have a code share agreement with Air Canada, was the same. The call centre agent said the passenger travelling to Toronto would not be allowed to board the aircraft, irrespective of the fact that they were not changing airports and would be transferring flights within 24 hours. Virgin Atlantic gave the agent a completely different answer. The consultant who assisted said the passenger did not require a transit visa, as long as they were not transferring from Heathrow to Gatwick and would be leaving within 24 hours. To page 16

Beat the 2010 rush! Trafalgar has opened its Europe and Britain 2010 summer pre-registration bookings, offering clients substantial savings when they book their 2010 holiday early to beat the World Cup rush.“By opening pre-registrations, we are enabling clients to take full advantage of our early payment discount of up to 10% by booking 12 months in advance as well as the Rand recovery offer,” says Trafalgar gm, Nicolas le Roux. Final prices will be confirmed once the 2010 brochure prices are released and discounts apply to tours only. If your client wants to take up the offer, they need to book and pay in full for their holiday by October 31 to take advantage of Trafalgar’s great savings. Getting ready to enjoy 2010 from afar are (from left) Trafalgar sales manager, Alex Bunton, area sales manager, Petro Janse van Rensburg and marketing support, Darsha Soobramoney Photo: Melody Brandon

Amex Africa deal in the bag - Tourvest Jeanette Phillips TOURVEST Travel Services has announced that it is in the process of finalising a master franchise agreement with American Express for the rights of the American Express Travel Services brand in Africa,

excluding North Africa. All American Express Travel Services franchisees in the rest of Africa would report directly to Tourvest. According to Andrew McDonic, Tourvest travel and financial services divisional ce, this will enhance the quality of corporate To page 16

TNW NEWS

GBE-NBO route challenges Johannesburg hub Natalia Thomson

HE new thrice weekly Kenya Airways-Air Botswana code share between Nairobi and Gaborone will eventually be expanded to a daily service challenging SAA’s NairobiJohannesburg route as Botswana-bound passengers cut out Johannesburg as a hub. KQ ceo, Titus Naikuni, told TNW at the Gaborone launch last week that the service should not be seen as a point-to-point service. “The new route will open Botswana to the entire network SkyTeam’s member airlines serve.” Kenyan transport minister, Chirau Ali Mwakwere, told dignitaries at the route’s launch that the partnership between the two airlines meant Air Botswana could reap the benefits of using Nairobi as an alternative hub. “Liberation of air transport in Africa is the way forward. In the past Africans would have to fly to Europe to connect to

TNW1941SD

Published by Lugan Investments (Pty) Ltd trading as Now Media Printed by Juka Printing (Pty) Ltd Phone: (011) 327-4062 Fax: (011) 327-4094 E-mail: tnw@nowmedia.co.za Web: www.nowmedia.co.za Address: Now Media Centre, 32 Fricker Road, Illovo Boulevard, Illovo, Johannesburg. PO Box 55251, Northlands, 2116, South Africa.

EDITORAL Editor: Natalia Thomson nataliat@nowmedia.co.za Sub-Editor: Ann Braun annb@nowmedia.co.za Cape Town Editor: Hilka Birns hilkab@nowmedia.co.za Journalists: Jeanette Phillips jeanettep@nowmedia.co.za Natasha Tippel natashat@nowmedia.co.za Melody Brandon melodyb@nowmedia.co.za Photo Journalist: Tijana Huysamen tijanah@nowmedia.co.za Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) ADVERTISING Sales Manager Kate Nathan Advertising Coordinator: Lana Sachs PRODUCTION Design Head: Brendon Bester

katen@nowmedia.co.za lanas@nowmedia.co.za

brendonb@nowmedia.co.za

Subscriptions: Subs tvlsubs@nowmedia.co.za Annual Subscription: RSA R460,00 Foreign R700,00 or annual debit order: RSA R365,00 Foreign R560,00 Botswana, Lesotho, Namibia, Swaziland, Zimbabwe – on request

(Subscription3:43 includesPM up to Page 10 copies 1 for your staff at the 22847 Airlink TNW 30x206 ad 8/21/09 delivery point)

other destinations in Africa and this is no longer the case. Kenya is committed to liberalised air transport on the continent.” Titus said the development of Nairobi as a hub is ongoing. “We are working together with the airport to position Nairobi as an alternative hub in Africa. We are also ensuring that our connectivity is attractive to travellers so they don’t have to spend a lot of time in the airport. “Our focus is to connect either directly or indirectly

Travelinfo,s Shanaaz Khan selects the top specials from Travelinfo

Planaria sports

TRAVEL NEWS WEEKLY

Titus Naikuni

all the capitals in Africa. But we must also connect Africa with the rest of the world,” said Titus. The move to the three daily flights between Johannesburg and Nairobi has been successful, he said. “By using smaller aircraft more frequently on the route we offer very good connections for passengers. If you miss one flight, you can simply catch another within a few hours.” Also scheduled this year for launch are services from Nairobi to Ndola, Lubumbashi and Kisangani. Titus said the airline is also interested in launching services to Angola. The six-hour B737 service flies Tuesdays, Fridays and Saturdays, departing Nairobi at 07h20 and arriving in Gaborone at 10h20. The flight departs Gaborone at 11h05 and arrives in Nairobi at 17h05 via Harare for connection to Sky Team hubs Paris and Amsterdam, as well as Kenya Airways’ international destinations, including London, Bangkok and Guangzhou. ■

● SAA – South African Airways is offering special fares exJohannesburg to New York City or Washington from R5 790. No minimum or maximum stay applies. Tickets must be issued on/before September 30 and all travel must be completed by December 20 (last outbound date is December 15). Excludes taxes. ● Mozambique Tours – Pemba Beach Hotel & Spa from R6 032 per person sharing. The rate includes return flights ex-Johannesburg, return transfers, seven nights’ accommodation with breakfast, nonmotorised water sports and medical evacuation. Valid until December 22. Excludes taxes. ● Baobab Tourist Services is offering airport transfers in Johannesburg and Pretoria from R350 for a one- to three-seat vehicle. The rate is valid until December 31. Larger vehicles are also available. ● The Fairlawns Boutique Hotel & Spa (Sandton) is offering a spring weekend special of R2 500 per couple. The rate includes one nights’ luxury accommodation, a full English breakfast, a glass of champagne on arrival, sherry in suite, VIP turndown, head, neck and shoulder massage, a manicure or pedicure, use of the infra-red sauna, steam rooms as well as afternoon tea and scones. Valid until October 31. C M Y CM MY CY CMY K

Specials Spot TNW3585SD

2 n Wednesday September 9 2009

QUICK READ FOR DECISION-MAKERS

‘

‘ TNW3587SD

TNW3581SD

NEWS

Fundis on the Eastern Cape Jeanette Phillips

OME 40 Flight Centre agents have returned from a three-day educational visit to the Eastern Cape, having learnt more about the province’s attractions to sell it better and recommend it personally to SA consumers. All 40 agents recently qualified as destination Fundis, or specialist South African travel consultants. Their visit to the Eastern Cape forms part of a joint marketing agreement between Flight Centre and South African Tourism (SAT) to grow domestic travel in South Africa. “Our consultants are now well versed in the nuances of the Adventure Province,” says Lisa Nel, product manager for Infinity (Flight Centre’s in-house wholesaler). “The educational visit for 40 of our staff members was superbly organised and an excellent indication of SAT’s dedication to promoting South

Ready for adventure in the Eastern Cape are (from left) Lisa Nel, Lea Carvalho, Lauren Davies, Tracy-Lee Reid and Candice Breuninger Africa through the education of the local travel trade.” The group visited the Addo Elephant National Park, Amakhala Game Reserve and Kenton on Sea. They also went on a boat cruise and a township tour. “It was great. The programme was customdesigned for us, taking our needs and business objectives into account. SAT’s provided this excursion at no charge.

“It is a very strong indication of just how committed they are to their partnership with us and with the broader industry.” According to Phumi Dhlomo, regional director for Africa and domestic regions at SAT, the educational was an important part of its domestic marketing campaign, Sho’t Left, to equip Flight Centre consultants with personal experience and knowledge of the province. ■

Jenni Beggs, md of Zil Air, Air Seychelles’ Lu Dowell and Marie-lou Simaan from Mars Travel spend some time chatting about Zil Air’s new helicopters, which offer an aerial limo service to islands in the Seychelles Photo: Melody Brandon

Zil Air introduces “air limo service” Melody Brandon ZIL Air last week introduced two new helicopters offering an aerial “limo service” between the Seychelles’ islands. “Zil Air boasts Seychelles most modern helicopter fleet, offering visitors the ultimate in safety and comfort with an uncompromising ‘safetyfirst’ culture,” said md of Zil Air, Jenni Beggs. The new generation

Eurocopter Colibri EC120B can accommodate up to five big suitcases and offers an ultra-quiet flight. “Arrivals and departures are hassle free from Zil Air’s comfortable and convenient wi-fi equipped lounge at Seychelles International Airport,” Jenni said. The helicopters offer swift and convenient services to island resorts, scenic tours, corporate and VIP services and aerial photography services. ■

to the point

☞

EFFECTIVE September 2, British Airways’ change of booking fee applicable to all restricted and semi-flex rules, has changed. The charges will reflect as follows: ● South Africa R1 300 ● Botswana BWP1 130 ● Namibia NA$1 300 ● Mauritius MUR5 300 Tickets issued prior to September 2, will still be charged at the old change fee and only tickets issued after the date will be at the new amounts. For more information, visit Travelinfo.

��

21588_advert.indd 1

��

TNW3604SD

TNW3602SD

4 n Wednesday September 9 2009

��

2009/09/02 12:25:32 PM

QUICK READ FOR DECISION-MAKERS

TNW3608SD

I I E

REPORT

T N

R A R Y 6 n Wednesday September 16 2009

State of the Industry Survey 2009

The art of itinerary building Melody Brandon

ESEARCHING and planning an itinerary from scratch is not only one of the most difficult aspects of a travel agent’s job, but also one of the most risky. While SA travel agents, polled in TNW’s recent State of the Industry Survey 2009, were fairly confident about their product knowledge, most agents rated as average their knowledge of dynamic packaging (putting together travel packages based on the consumer’s decision on flights, accommodation and car hire instead of a pre-defined package). The majority of the respondents said that they plan their own itineraries, with only 31% saying that they sometimes do and 5% saying they never do. At least 54% of agents In TNW’s recent State of the Industry Survey 2009 rated their knowledge, skills and expertise in building complicated itineraries as high, while 35% rated themselves as average. Travel Counsellor Charmaine Higgins says intermediate to senior travel agents do have skilled knowledge of building itineraries. “But they need to focus on the best solution for a complicated itinerary, not just the most convenient option to them. They need to consider the client’s needs.” Meanwhile some 52% and 61% of agents rated their knowledge of overseas and local destinations respectively as high, with 38% and 49% respectively claiming high knowledge of foreign and local tourism product. At least 55% of agents rated their knowledge of airlines as high. Dieter Moller from STA Travel Morningside warns agents not to be complacent when it comes to dynamic packaging. “A lot of agents presume they know the fare rules from previous bookings. Make sure to check the booking rules every time. Never assume you know the rules,” he says, adding that agents should also compile a checklist of ‘must ask’ questions on an enquiry sheet for each quotation.

Do your research

Ensuring your itinerary is well planned before you book will not only ensure happy clients, but will cover you from future disputes. “Make sure that everything is booked correctly and your clients are educated on every trip they undertake,” says Dieter. Charmaine agrees, adding research is key to make sure you book correctly. “Product knowledge is very important. Research on destinations and suppliers should be an ongoing learning curve to ensure you are up to scratch when processing bookings and itineraries.”

How often do you create your own itinerary? ■ Always

■ Very often

27%

■ Often

28%

■ Sometimes

31%

■ Never

How often do you sell tour operators' packages? ■ Always

■ Very often

33%

■ Often

30%

■ Sometimes

26%

■ Never

Pitfalls

●K nowledge of airlines, operators and destinations requested ● Best fare option for flights ● Transfers or public transport ● Best hotel options ● Where the hotel is located compared to the airport ● Ensuring your client understands the fare rules (ie. cancellations and changes)

How to avoid them

● Research: ask the experts, speak to colleagues and suppliers ● Send an email to all parties concerned at the time of booking requesting accurate information ● Ask your clients specific questions ● Research maps and tourism websites ● Include information on trains, buses and transfer companies ● Ensure your client reads and understands the conditions when they sign

Remember to ask:

● Budget ● Duration of stay ● Class of travel ● Hotel grade ● Type of tours the client is interested in ● Dietary requirements ● Seating preference ● Frequent-flyer programme for preferred airline ● Is it a ‘special’ holiday (eg birthday, anniversary etc) ● How flexible the client is QUICK READ FOR DECISION-MAKERS

63439B Travel News

The fastest way to start your shopping spree. Fly SAA Direct to Mumbai. South African Airwaysâ&#x20AC;&#x2122; special offering of four non-stop flights to Mumbai every week includes extra baggage allowances, attractive fares and much more. Visit flysaa.com to start your journey.

TNW3579SD

news BA to introduce new domestic lounge concept Jeanette Phillips

RITISH Airways has announced that it will create a dedicated lounge concept for British Airways domestic customers in South Africa. The new concept will be revealed over the next six months as the group launches new lounges within Cape Town and Durban International as well as a bigger lounge at OR Tambo. There will be no disruption to customers at Cape Town and Durban, but a temporary lounge will be in place at OR Tambo International while the current lounge will be closed for the renovations for three months

(September, October and November). During September a temporary lounge will operate in the area outside the existing British Airways Terrace Lounge. Gold and Silver Executive Club members as well as Club passengers will be able to use the adjacent Premier Lounge, subject to sufficient capacity. During October and November the existing Premier Lounge will be taken over by British Airways as a temporary lounge for the remainder of the renovation period. The new lounge is expected to open in December. ■

Profile: Kathy nurses people’s dreams Melody Brandon

SIXTEEN years ago Kathy Cowie had no idea she would end up owning her own travel agency and as a nursing sister, who could blame her! “I got into travel by accident, I guess! Travel always fascinated me so I am glad that I did!” says Kathy, a mom of three and granny of five (plus one on the way). Managing a Carlson Wagonlit branch in Ballito, Kathy has come a long way since being asked to open an agency in an industrial area of Mandini on Durban’s North coast almost two decades ago. “I did not know anything about the travel industry when I started. When the company I started with closed down, I decided to go it alone, which was a huge learning curve.” When her husband retired, the couple settled in Ballito and Kathy now runs an agency with three consultants. “We have a lot of fun and it is a great atmosphere to work in.” It’s no surprise that Kathy’s life motto is “life is not a dress rehearsal, enjoy it while you can”, considering she used to work as a nurse on a part-time basis and started a volunteer ambulance service in the Mandini area. “I guess I now look after people’s dreams in a way! There is a fair amount of stress in this industry, but the people make it all worthwhile. Getting involved in their lives is the fun part.”

Q&A Best travel memory: Before I was working in the industry, I flew over to London to meet my daughter’s future husband. It was my first international flight and I was bursting with excitement. I don’t think the man I sat next to was too impressed; he seemed very bored (he must have been used to travelling). Scariest travel moment: I don’t do stress, but waiting on standby for a flight can get a little stressful. Guaranteed pick me up: My grandchildren. All-time favourite movie: This will give my age away, but Gone With The Wind. Where will we find you on a Sunday afternoon: On the beach, or wandering around the bush with my husband. Where are you travelling to next: To America when my grandson is born Where do you see yourself in the next 10 years: Still here in Ballito, selling travel. TNW3603SD

PAS

Service Level Measurement Dynamics cc t/a

Passenger Assist Services (MAAS)

For Travellers seeking excellence Passenger Assist Services (MAAS) delivers effective travel solutions aimed at the VIP, CIP and Leisure traveller alike. We go to great lengths to guarantee our guests a superior level of Meet and Assist (MAAS) Service, delivered with professionalism and efficiency.

to the point

☞

● TURKISH Airlines has announced that all of its transit passengers waiting in Istanbul will have the privilege to visit historical sights of the city that has hosted major civilisations of the world. Refer to Travelinfo for more details.

Who still offers 9% commission*?

Our Package of Meet and Assist (MAAS) Services Include the following: *Valet parking *VIP Facilitation (Protocol services) *Use of Private Executive Lounge *Dedicated ground hostess/host *Free porter services *Baggage security assurance after check-in *Preferred seat assignment *Enhanced and personalised customer care *Group meet and assist *Domestic Flight telephone/e-mai check-in facilitation. *Travel Agent, Tour Operator Airport Representation.

TNW3584SD

Bookings: Tel: 011 976 3397 - Cell: 082 419 6598 E-mail: dccs@telkomsa.net OR Tambo International Airport

8 n Wednesday September 16 2009

Telephone: (011) 616 0636

www.interair.co.za

Visit us on TravelInfo or find our schedule in Amadeus, Galileo, Sabre, Worldspan. TNW3460SD

* BSP-ZA area only

QUICK READ FOR DECISION-MAKERS

NEWS

Protea Hotels bets on Cape Town Hilka Birns

T’S promising to be a busy last quarter of the year in Cape Town for the Protea Hotel group with the opening next month of an extension to the Protea Hotel Fire & Ice, followed hard on the heels by the opening of at least two new five-star hotels: 15 on Orange Hotel on November 1 and Crystal Towers Hotel. Fire & Ice gm Anton Gillis (son of Protea Hotels md Arthur Gillis) says the new extension opening on October 1 consists of 58 additional superior rooms; conference facilities catering for up to 400 guests; and a gym. The quirky ‘not-your-average’ three-star hotel in Bree Street sells itself on providing a five-star service to the young at heart (aged 18 to 45 years). It has differentiated itself by being off-beat in its décor, such as themed lifts portraying a shark cage and a Table Mountain cable car; a smoker’s room where the sofas look like coffins

Getting the low-down on the newly opened Protea Hotel Willow Lake in Bloemfontein – South Africa's only hotel inside a zoo – from sales executive Palesa Motiki (front), are Milena Petrov (left), tour consultant at Egoli African Destinations and Teegan Viedge, groups manager at Travel Imagination Africa and the ceiling showing mourners peering into a grave; oversized ‘Alice-inWonderland’ chairs; and rest

rooms with 60 different toilet rolls to choose from. The opening of the R500m five-star 15 on Orange Hotel

in the Company Garden precinct has been postponed for a month to November 1, says gm, Douglas Allen, who previously managed the Victoria Junction and Melrose Arch hotels. He says 15 on Orange – part of the premier African Pride brand – will challenge existing conventions in hotel décor. Highlights will be white marble tile floors, Murano crystal and glass-fronted ‘pod’ rooms overhanging an inside courtyard. The R750m Crystal Towers Hotel at Century City – also part of African Pride – is on track to open on December 1, says gm, Gary Koetser. It will consist of a 180 room five-star hotel, 90 luxury apartments, offices and ancillary retail. Aimed primarily at the highend business traveller, the hotel will provide extensive conference and meeting rooms, a modern business centre, fine dining restaurants, pools, a gym and a health spa. ■

Freeway Holidays to launch SA’s first online tour operator company FREEWAY Holidays plans to launch Southern Africa’s first dedicated online wholesale travel company for travel agents in early October. The online reservation tool will serve over 60 000 resorts across more than 180 countries, offering travel agents very competitive pricing when booking accommodation, transfers, and sightseeing tours for their clients. The live system also allows travel agents to book direct with instant booking confirmation. The system, with its state-of-the-art technology, allows for customised service with a range of options to suit the needs and business models of individual clients. Travel agencies receive discounted rates with the ability to select mark-up rates at their own discretion. ■

TNW3607SD

QUICK READ FOR busiest people

Wednesday September 16 2009 n 9

Fly Qantas for the best schedule to Australia... PLUS... Qantas offers the most competitive rates airberlin is one of Europeâ&#x20AC;&#x2122;s largest and best loved airlines amongst business and leisure travellers... Complete this workshop and find out why. Woolworths vouchers up for grabs.

Find out more by completing the online workshop. One lucky agent will win two tickets to Sydney with five nights accommodation. Double your chances by issuing a ticket on Qantas Airways during Sep/Oct/ Nov/Dec 09.

2127 TNR print ad 1.indd 1

Luxury goes exploring For the best value in luxury cruising, check out this online workshop. Cash prizes to the value of R3000 to be won.

5/19/08 12:06:04 PM

Your Airline. 2127 TNR print ad 1.indd 1

5/19/08 12:06:04 PM

Workshops available until 31 October 2009.

Great way to learn plus you can win some fantastic prizes along the way.

Visit: www.travelinfo.co.za

workshops

ON-LINE

Malaysia Airlines bring value and simplicity to air travel. Complete this online workshop and you could win an educational to Malaysia!

Travel safely, travel with AIG! Agents earn 20% commission... Learn more about AIG insurance in this online workshop. Win a Mangwanani day spa voucher for two.

TNW5046

Signature Life Hotels... a new trend in hospitality

Join this dynamic new hotel group in their online workshop and learn about their three brands and hospitality solutions that benefit your clients! A two night stay at any of their properties is up for grabs.

AirHeads Cathay introduces new mobile application

Cathay Pacific Airways’ has launched ‘CX Mobile’, an application offering mobile services to users of smart phones. CX has extended its service for iPhones to BlackBerry and Windows Mobile (with support for the latest Nokia and Sony Ericsson devices). Customers are now able to acquire information about flight arrivals and departures, check in for their flights, read about the place they are flying to using City Guides, and access all mobile services at m.cathaypacific.com from their mobile device.

SAA increases Accra to daily from October

As of October 1, South African Airways will increase its service to Accra from four weekly flights to daily via Lagos. Flights will be operated by B747-400. Some nonstop flights with A340 will be cancelled.

Zambezi Airlines signs content agreement with Travelport GDS

Zambezi Airlines has signed a content deal with Travelport GDS. Under the new agreement, Zambezi’s published fares and inventory will be made available to all Travelport GDS-connected users worldwide. By making its inventory available to Galileo and Worldspan users, Zambezi Airlines will reach a global audience for the first time.

news

Avis achieves carbon neutral accreditation Natasha Tippel

VIS Rent a Car has achieved CarbonNeutral accreditation for the offset of its internal fuel and energy usage CO2 emissions. “For Avis South Africa, becoming carbon neutral is an important step not only for our business, but for the industry as a whole,” says Avis chief executive, Wayne Duvenage. “We hope this will encourage more businesses and also our customers to start taking action for their own carbon footprint.” Avis has worked with The CarbonNeutral Company, to cut emissions to net zero through carbon offsetting. This means that every ton

of CO2 that Avis produces is counter balanced with a ton saved by a validated emission reduction project, which has met international standards. The two projects Avis has selected to support include the Hufu Waste heat recovery project in China, which recovers waste heat from a cement plant and uses it to produce clean electricity, and secondly, the Govindapuram Wind Power plant in the Tamil Nadu state in India, which uses wind power to produce clean electricity. Currently, Avis is embarking on an internal carbon reduction programme, which includes energy audits; installing lower electricity consumption technology;

installing motion sensors into lighting systems in certain areas of its buildings; and appointing ‘Green Champions’ recycling initiatives. These initiatives are to be supported by internal staff awareness campaigns which are currently being rolled out. The next phase will be to include customer rental carbon offset opportunities. From September, all Avis invoices will reflect carbon emissions for each rental enabling customers to measure their own carbon footprint. For corporate customers, Avis will be able to provide management information on CO2 for their entire rental account with Avis. ■

Qatar increases flights on Zurich route

Qatar Airways will expand its operations in Switzerland by adding an extra flight on the Doha-Zurich route, commencing October 25. The extra service on the Zurich route will offer travellers from Johannesburg connections via Doha. The Doha-Zurich route is operated with an A330, in a two-class cabin configuration, featuring 24 seats in business class and 236 economy class seats. The Zurich upgrade follows recent announcements that the airline’s Doha-Paris service will operate twice daily from October. Additional flights to Madrid, Athens and Stockholm will see an increase in frequency later this year.

dinarobin hotel golf & spa mauritius

TAP to Algiers

TAP will launch a new three weekly route to Algiers on November 26, as well as increasing its Casablanca operations to 12 flights per week, along with three flights to Bissau and five to Praia. The company is seeking to significantly increase its African operations, which will increase from 42 flights per week on September 10 to 51 from October 25 and 54 by the end of the year. There are also plans to extend operations in Cape Verde to the island of São Vicente, with direct flights from Lisbon as soon as its airport is certified. Africa has become a strong focus of investment for TAP, as it is the only market served by the company that has shown sustained growth, reflected in its increasing weight as part of the company’s overall operations.

Chicago second US destination for EY

Etihad Airways has launched flights from its Abu Dhabi home-base to the American city of Chicago. Flight EY151 left Wednesday September 2, landing 14 hours later at Chicago O’Hare International Airport. For the inaugural flight, Etihad operated its A340-600 aircraft. With the launch of the three weekly flights to Chicago, Etihad Airways now flies to North America 13 times a week: daily to New York (JFK) and three times weekly to Toronto in Canada. This will increase to 16 flights a week when the Chicago service goes to six per week at the end of October.

Iberia changes Barcelona terminal

From September 9, Barcelona’s El Prat Airport’s new Terminal 1 will be used for all flights operated by Iberia and its associated carriers. Iberia will now concentrate all its Barcelona operations at the terminal, improving service to passengers. Iberia and its partners will account for the majority of operations at the new terminal. In addition, its location will sharply reduce the distance aircraft must taxi to the runways, which will cut travel time by as much as 10 minutes. Iberia confirmed that the move of its operations to Terminal 1 would not affect the visa requirement for passengers transiting through the airport. QUICK READ FOR busiest people

***** Dinarobin DELUXE Newly Enhanced!

A fairyland of sparkling reflections. Divine flavours at four restaurants. Cool your toes in six swimming pools. Luxuriate at the sensational Spa by Clarins. Play golf in scenic splendour.

Indian Ocean Island Lifestyle For Reservations call Beachcomber on 0800 500 800 www.beachcomber.co.za

TNW3595SD

Wednesday September 16 2009 n 11

Mozambique Just a short journey from home, Mozambique’s beaches have attracted South Africans for years. Dorine Reinstein uncovers the cultural wealth the country has to offer…

A cultural kaleidoscope

Africa’s rising star

Mozambique is Africa’s rising star with tourism numbers that have reportedly doubled between 2004 and 2008. A media release issued by the Mozambique Tourism Ministry quotes Minister Fernando Sumbana as saying: “There was a time when we had few hotels, and they were of low quality in the main cities. Today our entire people understand the importance of the tourism industry in economic and social development.” The 2010 Football World Cup in South Africa will be a great opportunity to promote tourism to the country. According to Fernando, Mozambique has been working closely with South Africa to create regional offers and tourism packages. Laura Parry, owner of Mozambique G.S.A. says: “I am sure that Mozambique resorts will benefit from people who decide to take a beach holiday before or after the Fifa World Cup. We have a few specials planned, although we are still finalising these.” To capitalise on World Cup tourist opportunities, the government of Mozambique is set to renovate Maputo International Airport. A new international terminal will be added and measures will be taken to bring airport security up to international standards ahead of 2010. “The government’s ambition for the coming years,” says Fernando, “is to turn Mozambique into a world-class tourist destination C M Y CM with quality establishments.”

ONG stretches of white sand, idyllic sunsets, magnificent coral reefs and fabulous fishing are why many South Africans choose Mozambique as a holiday destination. Families are drawn by the country’s active holiday opportunities, such as scuba diving and snorkelling, while honeymooners can enjoy a romantic holiday at one of the numerous luxurious resorts. However, there is also a different face to Mozambique, one that is becoming more popular with tourists. To the discerning traveller, the country offers a cultural kaleidoscope showcasing numerous traditional ways of life and various historical sites. Laura Parry, owner of Mozambique G.S.A., comments: “There seems to be an increasing interest in the historical and cultural side of Mozambique, so places like Ibo Island in Quirimbas are becoming more popular.” Ibo Island, once a vibrant and busy trading centre, is a place that time forgot. The island, with its old forts and ancient buildings, is one of the most ancient settlements in

! k It ● Rio Azul Three-night special of R8 550pps with

Mozambique G.S.A. is offering the following special:

Boo

Rani - TNW Ad 8/31/09 4:00 PM Page 1

Mozambique. Maputo’s lively sidewalk cafés and jazz bars are another draw for tourists looking for a cultural experience. Thompsons Touring and Safaris, bookable through Thompsons Holidays, has introduced a Maputo City Tour, departing from Malelane. With the Lebombo border post just 20 minutes away it is an ideal day excursion from the Kruger Park. After crossing the border, tourists stop at the Trichamo Village for genuine Portuguese coffee and pastries. Arriving in Maputo, they will drive along the famous Marginal, the palm-lined avenue along the beachfront, and stop at the Polana Church. A visit to the fish market and train station shows the city’s historical, cultural and architectural beauty. Lunch takes place at the famous Costa del Sol, where travellers can spend some time with local vendors before heading back to South Africa. The day tour departs at 07h00 on Mondays, Wednesdays and Fridays, returning at approximately 17h00.

approx. R1 600pp departure taxes. Includes: flights to Vilanculos, transfer to resort, three nights at Rio Azul, all meals, unlimited use of estuary boat.

New LAM aircraft takes flight THE recently acquired Embraer 190 aircraft of LAM Mozambique Airlines made its first commercial flight on August 12 from Maputo to Johannesburg, landing in Johannesburg at 08h25. The aircraft took off with 82 passengers to Maputo and Pemba. LAM made history at OR Tambo International Airport with the event, as the first airline to land at the airport with an Embraer 190. The aircraft was welcomed by Airports Company South Africa (ACSA) with the traditional two fire engines positioned alongside the aircraft, spraying jets of water after landing. MY

CY CMY

TNW3597SD

12 n Wednesday September 16 2009

QUICK READ FOR DECISION-MAKERS

! ItMozambique NEWS G.S.A. is offering the following special: k o ● Ibo Island/Matemo Island combo o

R19 980pps with approx R1 600pp departure tax. Includes: flights to Pemba, all transfers, two nights at Ibo Island Lodge, five nights at Matemo, all meals, selected drinks at Matemo, guided tours, and non-motorised watersports.

Facelift for luxury resorts With a rapidly expanding hotel industry, Mozambique has seen the refurbishment of a number of luxurious resorts this year. Although Rani Resorts had announced the addition of Vilanculos Beach Lodge to its portfolio, the resort failed to obtain operating licences, putting the management contract with Rani Resorts on hold. The lodge has undergone major refurbishments and was scheduled to reopen its doors in September. Michele Abrahams, marketing manager of Rani Resorts, says: “The owners are working on finalising the

The local faces on Ibo Island Photo: Ibo Island Lodge

Champagne on the sandbank Photo: Ibo Island Lodge

Mozambique – More accessible as air lift increases

! ItMozambique k G.S.A. is offering the following specials: oo

● Azura at Gabriels on Benguerra Honeymoon special: 50% discount for the bride (valid until December 15). ● Indigo Bay Island Resort and Spa Honeymoon special: 50% discount for the bride plus one night free for the couple (minimum stay five nights).

FEDERAL Air has announced that it has increased its flights from Nelspruit to Vilanculous from two to three services a week. Flights now depart Kruger Mpumalanga International Airport on Tuesdays, Fridays and Saturdays. The airline, previously trading as Pelican Air, also offers daily flights from Johannesburg to Vilanculous. The airline operates executive-style ATR42 aircraft.

documentation and we hope it will all be sorted in the very near future.” Laura Parry, owner of Mozambique G.S.A. says: “It is great news that Rani Resorts is taking over the management and reservations of Vilanculos Beach Lodge. It was a popular resort with a nice beach and great for families.” Azura Mozambique on Benguerra Island has also been completely refurbished and reopened in July this year. It is the country’s first luxury eco-boutique retreat, built entirely by hand in partnership with the local community.

Mozambique flight Special Only R1600 JHB to Vilanculos

SAVE up to 30% Pay just R1600 for a one-way, webfare ticket to the beautiful resort town of Vilanculos, with Pelican Air Services. Flights depart from JHB. For full terms and conditions visit: www.pelicanair.co.za Telephone: ± 27 11 973 3649 Email: info@fedair.com for more details TNW3606SD

MOZAMBiQUE G.S.A. Representing the Best of Mozambique!

Paradise awaits…

All the Top Resorts of Mozambique at guaranteed best rates!

TNW3594SD

QUICK READ FOR busiest people

Tel: +27 (0) 11 476 4143 e-mail: info@mozambiqueislands.com Web: www.mozambiqueislands.com

TNW5047

Wednesday September 16 2009 n 13

Gaborone corporate city

Revamped Gabs international airport by 2010

HE upgrade of Sir Seretse Khama airport in Gaborone is well under way with Chinese firm Sino Hydro Corporation expecting to complete the project in May 2010. The first phase includes the construction of a new terminal building and the extension of the existing runway. A second terminal building will then be built alongside the existing terminal and the car park will be expanded. One air bridge has also been planned, although it is likely a second one will be built eventually,

said an airport official who asked not to be named. According to local media reports, the existing airport can only accommodate up to 120 passengers per hour at peak. Once the airport has been built the airport will be able to handle up to 870 passengers per hour at peak. In addition to the newly launched Kenya Airways’ flight, Gaborone may soon enjoy additional international air services with Emirates Airline touted as one of the carriers interested in flying to the destination.

The new passenger terminal of the Sir Seretse Khama International Airport in Gaborone, Botswana, under construction Photo: Iulus Ascanius: Wikimedia

Fast

● Currency: Pula (P1 = R1,11) Credit cards are widely accepted, and ATMs are available in all malls, as well as the airport, although the airport ATM accepts only Visa. s t c fa ● Language: English and Setswana ● Telecoms: The international dialing code for Botswana is +267. Cell phone reception in Gaborone is good, while Internet services are available at most hotels. ● Plug: The same two- and three-prong plugs as used in South Africa.

Getting to Gaborone

Air Botswana runs several flights a day between Johannesburg and Gaborone. From Mondays to Saturdays the earliest flight leaves Johannesburg at 07h30, while the latest flight leaving Johannesburg daily is at 18h45. South African Airways and SA Express operate several flights a day to the Botswana capital from 06h10 to 17h15. Gaborone is about a four-hour drive from Johannesburg.

Getting from the airport

Sir Seretse Khama International Airport (GBE) is located 15km north of Gaborone. Hotel minibuses and taxis provide transport to the city centre. There are also several car-hire companies at the airport.

Getting around

Self-drive in Gaborone is easy so car hire is recommended. Metered taxis are also plentiful, although it is advisable to agree to a fare upfront. There are train services between Gaborone and Francistown and Gaborone and Lobatse.

Downtown Gaborone near the city’s Main Mall, a pedestrian-only street Photo: Iulus Ascanius: Wikimedia

Business hotels The President Hotel offers comfortable en-suite air-conditioned rooms for business and leisure travellers. It’s located close to the CBD and offers conference facilities and delicious cuisine. Cresta Lodge has 159 air-conditioned rooms with DStv and tea/coffeemaking facilities. The four-star Walmont Ambassador at the Grand Palm Hotel Casino Resort offers executive style accommodation and facilities. The hotel has 187 rooms and suites, an executive fifth floor complete with exclusive executive club lounge, which offers 24-hour business services and

hi-tech conference facilities at the Gaborone International Convention Centre (GICC). The three-star, 149-room Metcourt Inn Hotel at the Grand Palm Hotel Casino Resort specifically caters for the business traveller, offering all the necessary communication technologies. Guests have access to The Grand Palm’s casino, dining and recreation facilities as well as the convention facilities at the GICC. The three-star, 67-suite Mondior Hotel in Gaborone’s CBD is equipped with selfcatering facilities and the technologies demanded by today’s business traveller.

All areas have WiFi. Conference facilities cater for 50 people. The 196-room Gaborone Sun offers 152 executive rooms and extensive conference facilities. A four-star, 80-bedroom hotel is being built at Phakalane Golf Estate on the outskirts of Gaborone. The hotel has been designed to allow for further upgrades to five-star status. The golf estate offers an 18-hole international golf course, accommodation, dining, golf packages, banqueting events and conference facilities for up to 300 delegates. The new hotel is expected to open in February 2010.

Activities in and around the city ● The National Museum and Art Gallery displays a collection of traditional crafts and painting by local and regional artists. ● Craft shops, like Botswana Craft, abound in Gaborone. At Oodi Weavers visitors can tour the weaving factory. In Broadhurst, a Gaborone suburb, the Craft Workshop houses upmarket crafts. For a unique shopping experience, one can visit the Green Shop, housed in a traditional hut. All merchandise is made from recycled or natural products crafted by local women. ● Kgale Hill on the edge of Gaborone is a pleasant climb and offers great views of the city and Gaborone dam. There are three routes up the hill – all take less than an hour.

Baboons, black eagles and leopard have been sighted on the hill. ● Mokolodi Nature Reserve, 10km from Gaborone, is dedicated to wildlife preservation and environmental education. It has white rhino, cheetah, mountain redbuck, giraffe, zebra, leopard, and hand-reared elephants. Guests can walk with elephants, track white rhino, enjoy 4x4 drives, and stay overnight in self-catering chalets. ● Gaborone Dam has a yacht club and near the ferry pier, a stretch of flatland has been earmarked for an entertainment development called The Waterfront. The Yacht Club offers an open-air bar, swimming pool, boat rides, and great Sunday lunches. ● Gaborone Game

Reserve is a popular venue for city residents to unwind. It has a good network of game-viewing roads, picnic sites, game and bird hides. ● The Livingstone Memorial, 40km from Gaborone, contains the ruins of David Livingstone’s house and mission. The Thamaga Pottery Workshop in Thamaga village near Kolobeng, 40km west of Gaborone, produces and sells handmade pottery kitchenware. ● There are several shopping malls in and around Gaborone with well-recognised South African chain stores, including Shoprite, Edgars, Cape Union Mart and Pick n Pay. Also on offer are SA fast food chains including Steers and Nandos.

TNW3589SD

14 n Wednesday September 9 2009

QUICK READ FOR DECISION-MAKERS

COMMUNITYNEWS

jobs

Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW's Jeanette Phillips, at jeanettep@nowmedia.co.za or (011) 327 4094.

our website is updated daily! visit www.specialized.co.za Leisure Consultant – Centurion Based at a retail outlet dealing directly with the public. Candidates must have Galileo and Quicktrav, plus a minimum of 2 years experience. Kati

Appointment Make a difference!

■ Hotel Izulu in Ballito, KwaZulu Natal, has announced the appointment of Grant Pringle as general manager. ■ Three Cities has appointed Arno Strydom as its regional sales executive for Pretoria. Arno was previously with World Leisure Holidays.

Jeanette Phillips

SATA members in Port Elizabeth have proven the travel industry cares and are challenging other Asata regions to spread the love by collecting for a charity each time they meet. “We had a meeting at the beginning of the year and decided we needed to do something to make a difference in our community,” explains Trish Difford, founder of Jet Travel, Port Elizabeth. The group’s first project was Huis Genot Old Age Home. At their second meeting the group collected supplies for the Dora Nginza Rape Crisis Centre. The group, which meets every six weeks, hopes to finalise their next project before the end of the year. “It has been amazing

to see how everyone has chipped in. So many of us have things laying around at home that we don’t use but would make a world of difference in someone else’s life,” says Trish. Toys, nighties, food, clean underwear, soap and face cloths were among the dozens of supplies the Dora Nginza Rape Crisis Centre needed for their patients. “We had everything from packets of cup-of-soup to sweeties for the children who are rape victims. I cannot describe what it felt like making such a big difference to these women’s lives,” says Trish. Marius Breytenbach from Regent Insurance, who helps select the charities, agrees: “It is absolutely fantastic to be able to contribute and to see the travel trade opening up to the community. I think

it is important for people to see that we don’t just take, we reciprocate too.” “Imagine what a difference we could make if every member of an Asata region contributed? Even though times are tough, there is always someone out there worse off. If every travel agency, car hire company and hotel got their staff to contribute something small, it would make a huge difference to their community,” says Trish. Asata ceo, Robyn Christie, has echoed Trish’s call to other Asata regions to reach out. “I think that the initiative the Eastern Cape has taken is absolutely wonderful and is an indication of a travel industry that cares. “I hope other Asata regions will rise to the challenge.” ■

To advertise on this page contact Lana on 011 214 7313 or email lanas@nowmedia.co.za Inbound Business We are interested in investing in an established Inbound Operation Reply in confidence synergicap@gmail.com

TNW5049

Highly negotiable pacakage offered by Market Leader AIRlINE OPPORTUNITY/GAUTENG for your B.Comm/equivalent and ability to lead French/Portuguese speaking Affirmative department of 45 people! gentleman, with Ground Handling experience,for exciting opportunity!!

NATIONAL SALES MANAGER/

NORTHERN SUBURBS INTERMEDIATE GROUPS Hands on position with total responsibility for CONSUlTANT/NORTHERN SUBURBS Key Account Managers and Business Handle outbound group reservations for Development Managers! super products!!

Person strong in Marketing invited to join Indepth Southern African Incentive Experience qualifies you to join leading Wholesaler! Innovative Operator!!

SENIOR CONSULTANT/BOKSBURG

SENIOR INBOUND CONSUlTANT/ Join well established, friendly company and work SANDTON closer to home! Fluency in Italian essential for European Department ofofMarket Leader!! Please Take Note Our New Telephone

JOHANNESbURG

CAPE TOWN

INbOUNd INCENTIVES FANATIC - NORTH

PROdUCT MANAGER – NORTH

Join this riveting Inbound operator in the upbeat online sales division! Sourcing new suppliers, rate negotiations plus product updates. Minimum 8 years experience, tip top negotiating skills secure you this hot spot! Salary Negotiable

THIS WEEK’S TOP JObS CAPE TOWN CRUISE CONTROL – Cbd

Sail away in this amazing position handling luxury inbound cruise liner passengers. Travel for up to a week will be essential. Handle full function from A-Z. Energetic vibrant workaholics will thrive here. R14 000 plus benefits

JOHANNESbURG

CAPE TOWN

dURbAN

HR AdMIN ASSISTANT – SANdTON

AFRICA bECKONS – TANZANIA

SENIOR CONSULTANT!

Passionate about people? Renowned company requires outgoing, motivated individual to assist busy HR Executive! Min 2 years office administrative skills and knowledge of Payroll required to join this dynamic dept! Ideal opp for the individual who thinks out of the box! To R8 000.

Tel: Tracey (011) 803 6606 rivonia@nowjobs.co.za

QUICK READ FOR busiest people

Top end Financial Manager required for luxury lodge operator. Previous exposure to working in Africa plus Accounting Degree. Manage team of 15 staff. Dollar based package and I must have attitude required!

Tel: Wayne (021) 418 1084 capetown@nowjobs.co.za

Tel: Jill (031) 201 8330 durban@nowjobs.co.za

Small, personable agency in the North seeks highly energetic & sociable person to join their close-knit, outgoing team! Service the predominantly leisure market & assume control of complex international bookings + construction of entire packages to suit clients needs. Salary: R10,000 neg.

See our website for a further selection of exciting vacancies! www.leebotti.co.za

Help Desk Consultant – N/Suburbs Take inbound calls and emails requesting assistance with online bookings and ticketing. Will also assist with training. Must have technology savvy and be proficient on Galileo. Work shifts between 07h00 to 18h00. R6000. Tracey Sales Executive – Top Hotel Your previous experience calling on PCOs is required by this top hotel, a hotel that you can represent with pride and confidence! Excellent opportunity! Kati Sales Manager – Airline Manage a small team of Sales Executives in Gauteng for well known international carrier. Will plan, implement and direct the sales strategy with the objective of achieving revenue targets. Build customer relations with key travel agents and analyze market intelligence. Will interact with the marketing team. Will also coordinate the Cape Town and Durban sales staff. Must have excellent knowledge of the travel industry as well as a history of managing a sales team. R20000/R28000. Tracey Snr Data Analyst/Report Writer Compile various statistical travel management reports to client specification plus various other projects for large highly successful travel group. Advanced knowledge in Crystal Reports, SQL and Excel are essential. Must also have experience in electronic data analysis and interpretation. A tertiary qualification in accounts and statistics and/or computer science is required. Salary to R300K depending on experience. Travel industry background not required. Tracey

Spanish Inbound Cons – N/Suburbs Name your salary!! Your expertise is sought after! Deal with the Spanish market handling inbound incentive tours. Top international operator requires previous inbound incentives experience and the ability to travel with the groups and do site inspections. An excellent opportunity, working within superb infrastructure. Kati

BRAND MANAGER/ SENIOR INBOUND INCENTIVE CONSUlTANT/SANDTON NORTHERN SUBURBS

TNW4530

Specialist Consultant - Sandton Strong knowledge of Southern Africa and Africa, plus a wholesale and retail travel background would be ideal. Work for top operator in a specialist role. R15000. Tracey

Inbound Incentives Cons – N/Suburbs Join top international operator handling inbound incentives to South and Southern Africa. Job description will include escorting the groups and inspection trips. Candidates must have dealt specifically with incentive travel for a minimum of 2 years. Foreign languages will be an added advantage. Be part of a highly professional operation. R15000/ R19000. Kati

FINANCIAL MANAGER/ISANDO

No.: 011 704 4909

lee botti & associates Brilliant opening with prominent inbound tour operator! Your previous experience compiling enticing incentive trips to Southern Africa coupled with fluency in Spanish or German will be your ticket to success! Fantastic team! Competitive offer!

Personnel with the personal touch

CONTACT WENDY/KIM TEl: 011Contact 704 4909 FAx: 086 538 5889 Wendy/Kim E-MAIl: wtp@icon.co.za (011) 704 4909 or e-mail: wtp@icon.co.za

Leisure Consultant – Musgrave Area A minimum of 2 years experience plus Galileo and Quicktrav is required to join this growing company. Will be dealing directly with the public. Kati

Cargo Sales Executive – ORTIA Promote the cargo division of international carrier. Sell the cargo capacity, maximize revenue, meet targets and ensure customer satisfaction, loyalty and retention through providing high standards of customer service. Candidates must have an airfreight or airline background. Sales experience is essential. R10000/R12000 plus allowances. Kati

TNW2048 TNW2048

George Argyropoulos, md of Cruises International, recently presented Jenny Arthur, right (product manager – luxury portfolio), and Dalene Joubert, left (groups and incentives manager), with an award and gift for their ten years of dedication to Cruises International

Intermediate Consultant – La Lucia Area R5000. Handle leisure travel dealing with the public. Will include working alternative Saturday mornings. Galileo & Quicktrav is required. Kati

Hotel Staff!! If you have a hotel background Tracey has a number of opportunities to discuss with you! Positions include: Receptionists, Duty Managers, Reservations, F&B, Housekeeping and Front Office. Give Tracey a call! Chefs! Chefs! Chefs! There is a big demand for quality chefs! For details contact Tracey Junior Consultant – E/Rand An excellent opportunity has come up for a junior to assist with mainly dive packages and Indian Ocean Island bookings as well as some corporate travel accounts. Amadeus essential. Tracey Marketing/PR - Sandton R12000/R15000. Join highly respected company and be involved with promotions, workshops and exhibitions. Candidates must have previous experience handling these functions within the travel industry and also have some experience in working with the media. Kati Junior Travel Consultant - Sandton Small established agency affiliated to a large travel group requires a junior with minimum 1 years experience. Drivers license and own car essential. Tracey Inbound Consulting - Sandton Play an important role within highly successful inbound travel company. Put together educationals for agents and media familiarisation trips. Tracey Cashbook Clerk – Sandton Pastel experience is essential. R8000/ R9000. Join highly successful company! Tracey

Office Hrs (011) 884-9113 Website: www.specialized.co.za e-mail: kati@sgroup.co.za tracey@sgroup.co.za

TNW0714

■ Stuart Inglis will be leaving Pulse Africa at the beginning of November to relocate to Spain, where he and his wife will be running a small boutique hotel. Stuart will retain his shareholding in Pulse Africa and will continue to play an active role in the company.

SpecialiZed Travel perSonnel

Wednesday September 16 2009 n 15

TNW NEWS

Third time lucky for Thai Airways? Natalia Thomson

HAI Airways has confirmed it will resume services between Bangkok and Johannesburg after pulling out of the route in January 2009. The airline’s International public’s relations manager, Preyanan Mongkolsri, told TNW that the flight would be resumed for the summer season in March 2010 but that details of the flight have yet to be announced. The service, said Thai Airways executive vice president, Pruet Boobphakam, is aimed at capturing traffic for the 2010 World Cup. Leon Els, Tourism Authority of Thailand marketing representative in South Africa, says the return of Thai Airways will give South Africans the convenience of direct flights to Bangkok with

less than 10 hours’ flight time. “At the same time South Africans will still have excellent connections with the airlines currently providing services to Thailand, including Singapore Airlines, Cathay Pacific, Kenya Airways, Emirates Airline, Etihad Airways and Malaysia Airlines.” Media reports suggest Thai will probably partner with its Star Alliance partner SAA on the route, as well as negotiate a code share agreement to São Paulo in Brazil, using SAA for the connecting service. Tour operators selling Thailand say they will support any efforts to make the destination more accessible for South Africans but are wary about working with the airline after it pulled the route for the second time. ■

UK visa confusion persists

TNW January 2009

Viva South America - SAA Natalia Thomson

brought to you by eTNW and TRAVELINFO

Hooray for Wonderboom flights Will you support Interlink’s soon-to-be-launched flights from Wonderboom? ■ Yes 49% ■ No 18% ■ Undecided 33%

The majority of respondents voted that they will support Interlink’s flights from Wonderboom Airport, while 18% voted that they would not. The remaining 33% of respondents voted that they are still undecided.

To sponsor this poll contact Kate on 011 214 7334 or e-mail katen@nowmedia.co.za

SOUTH African Airways is hoping to have at least four daily flights between South America and Johannesburg by 2011 if media reports are to be believed. SAA South America manager, Nelson de Oliveira, was recently quoted saying that from June 2, 2010, an additional four flights a week are expected for the São Paulo-Johannesburg route. “Our goal is to have two daily flights from São Paulo, one daily from Buenos Aires and another daily from Rio de Janeiro.” The increased access to South America could be in response to expected demand from the market for the 2010 World Cup. SAA ceo, Chris Smyth, told a parliamentary briefing

this month that SAA was looking at adding flights to Rio de Janeiro, as well as Mexico City, Madrid, Paris, Amsterdam, Rome and Manchester based on demand for the event. He added that the airline had signed a deal with Match to provide SAA with 20 aircraft and crew over the period. SAA will also assess demand to determine the need for direct flights to Cape Town or Durban after December 4. SAA currently serves the South American market with daily flights to São Paulo, Brazil and to Buenos Aires, Argentina three times per week. Said SAA head of Group Corporate Affaris, Robyn Chalmers: “SAA will adapt its schedule going forward as demand dictates.” ■

Amex Africa deal in the bag - Tourvest From page 1 travel in Africa. Tourvest Travel Services currently has a network of American Express franchises in Ghana, Nigeria, Namibia and Zimbabwe.

Andrew added that when the new deal is concluded with American Express, Tourvest will have a commanding position in the corporate travel sector in the region. ■

From page 1 The British High Commission and airlines say that they have been working closely together to train staff and hope that more training will iron out any misunderstandings. “We have already spent a significant amount of time training airlines to reinforce their understanding of the rules regarding transiting the United Kingdom and are continuing to do so,” says Kingsley Magee, entry clearance manager at the British High Commission. Kingsley says that written guidelines have been sent to airlines in the region setting out the circumstances in which a passenger may benefit from the transit without visa concession. “More than 400 airline check-in and document checking staff have received personal training from the British High Commission staff in the last four months,” he says, adding that more training, focused specifically on transit visas would be given in the next few weeks. Both Virgin Atlantic and British Airways said that the airlines are in constant communication with the British High Commission and regularly contact them with visa queries. “Virgin Atlantic staff have been briefed and G4 security, who handle all passport control on Virgin Atlantic flights, have been fully trained,” says Virgin Atlantic marketing manager, Caren Parkinson. BA admitted that their call centre staff had not gone on training and that they should not be providing visa information to travel agents. “Visa information should be sourced directly from the representatives of the country concerned. Given the issues around the UK visa, however, we have requested training for our account managers so that they are aware of the provisions, not so they can provide advice to agents,” says BA spokesperson Stephen Forbes. “The fact that agents are approaching us for information is cause for concern and we have raised this with the appropriate people,” he says. ■

TNW3586SD

12 n Wednesday September 16 2009

QUICK READ FOR DECISION-MAKERS