Travel News Weekly by Now Media

Southern Africa’s Travel News Weekly

July 22 2009 I No. 2063

Our rate card won’t keep you up at night. It’s just like being at home, except someone else makes the bed in the morning.

TRAVEL NEWS WEEKLY

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Reservations: 0800 113 790 or www.citylodge.co.za. Galileo Access: CG, Amadeus Access: TA.

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INSIDE

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News

Profile

Feature

Johannesburg-Lagos

ITC or Agency?

Bellview suspends service

Choosing in the recession

The Gulf

Page 9

Page 2

7/7/08 11:06:58 AM

Dubai – weathering the economic downturn Page 10

Beware the scammers! A built up over a few months with a senior consultant. He booked tickets to Cape Town and then stalled with the payment, depositing two separate cheques for the same amount into our bank account the day before departure. “This only reversed after the long weekend. The bank advised that the account the cheques were drawn on was closed so long ago that they did not even have the account number on their database any longer. “We have been in contact with him, and he has made numerous promises to compensate us, but all this has come to nothing. We have laid a charge of fraud against him, but he has so far been able to avoid arrest.” BSP & Fin Consulting’s

Linda Dempster says if agents follow the BSP rules properly they should not be held liable. “By accepting the client’s credit card as payment the agent is collecting the amount on behalf of the airline. Most of the problem arises when agents accept credit card details over the phone or accept credit card payments without actually sighting the card.” Linda suggests agents use the following process when accepting payments by credit card to ensure they’re covered: ● Sight the card ● Validate the card ● Make a copy of the front and back of the card ● Verify the signature ● Secure a copy of some form of identification, eg passport, ID, etc.

One agent wrote to TNW: 10, but the bank said they “We had a few cases of wouldn’t be able to tell us if fraud here in Pretoria. These the cards were legitimate or were, however, not enquiries not as they were international that we got via email. The credit cards. I eventually clients actually came into Googled the bank’s name on our store with some form the card and contacted them of ID, passports and credit directly. They informed me cards. The names on the that this was not one of their ID and credit cards were credit cards after I emailed the same. We phoned for them copies of the front and approval codes and advised back. We checked all the 22575the Airlink 2:56 PM Pagecredit 1 cards with bankPemba that we30x206 thought6/23/09 it international might be a possible code Visa to see if the names on

the cards corresponded with the bank that the credit card was registered with at Visa, and none of them did.” Her advice? Phone Visa (your bank should be able to give you the number), give them the name of the bank name on the card, along with the credit card number, and ask them if the name corresponds. If it doesn’t, you know it is a fraudulent credit C M Y card. ■

Natalia Thomson

GENTS, be forewarned! Credit card fraud appears to be in the spotlight again as a new group of scam artists sweeps through Pretoria. These fraudsters have become even more brazen and are no longer simply sending enquiries by email but are actually visiting agencies with ID, passports and credit cards. In other cases the standard cheque system of depositing cheques and then cancelling them, or claiming that the amount was overpaid and then asking for a refund of the difference, applied. This was the case with this agency, which wrote to TNW this week: “A young man defrauded us out of R8 500, using his friendship

Fraud alerts

Do you feel lucky? Bet on Naïade’s Lucky 7 travel agent incentive – your key to a seven-night all-inclusive stay for you and a partner at Naïade’s four-star Tamassa property in Mauritius. It’s as simple as making seven bookings of seven nights, inclusive of flights to Naïade’s four-star Tamassa, five-star Legends, five-star Les Pavillons or five-star de-luxe Beau Rivage and you will receive seven nights’ accommodation for you and your partner at the all-inclusive Tamassa. Make another seven bookings and Naïade will throw in the flights and transfers too! For the rules of the game, visit Naïade’s Travelinfo pages. Marketing manager Mandy Watson (far right) says Naïade has also extended its Early Bird offer for Tamassa until December 20. “By booking and paying 30 days in advance of travel, clients will get a 10% discount. We’ve done this to make it even easier for agents to earn the incentive.” Mandy is pictured here with (from left) groups manager, Anabela Henscul, Ayanda Sibisi from reservations and Matthew Fubbs, gm Photo: Tijana Huysamen

Flywell departs Sure Group Staff

reporter

THE Sure Flywell Group has announced its resignation from the Sure Travel Group CM with MY immediate CY CMY K effect. The Flywell Group said in a

statement it would make a further announcement on the way forward, but still looks forward to the usual co-operation with its preferred partners. To page 2

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Top web stories ● Fraud alert – Pretoria ● Monday smile: No-frills airline ● Letter to the editor: Travel fraud ● Letter to the editor: Duplicate ADMs Iata’s fault – SAA ● Sure Flywell Group splits from Sure Travel Ltd ● Theta – ‘all hot air and no action?’ ● Flywell Travel joins XL Travel ● Get lucky with Naïade ● Fancy a seven-night cruise? ● UK visa webinar well received

TNW NEWS

Bellview suspends JNB route Jeanette Phillips

ELLVIEW Airlines has announced the suspension of its service between Lagos and Johannesburg, from July 11 to March 31, 2010. The airline said in a statement that it would

maintain its “offline” office in Johannesburg and might return to South Africa in 2010 ahead of the World Cup Soccer in June. It said it would “redeploy” this capacity to service Jeddah from August 1, with three weekly flights between Lagos, Abuja and Jeddah,

and increase services to London. Bellview has already made arrangements with other airlines flying the route to airlift passengers booked on the flights. Bellview was the first Nigerian carrier to set up operations in South Africa. ■

TNW UK Visa webinar Q&A with Ed Bossley From page 16

TNW’s webinar posed a range of UK visa enquiries. Some of the key questions covered were:

online for a visa on their client’s behalf, the client must attend the appointment to ensure fingerprints and photos are taken. Children under the age of five require a visa but do not need to make an appointment.

When do you need a transit visa? Anyone travelling to Canada and the United States, who has a valid visa for that country and is transiting London for less than 24 hours, does not need a transit visa. This applies even if the traveller wants to go into London, change terminals or catch a Gatwick flight. Anyone travelling on to any other destination, eg Ireland, needs a transit visa.

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What if the airport check-in staff say your client needs a visa? The British High Commission has trained airline staff operating in South Africa on what documentation is needed when transiting. Airline liaison officers are on hand to assist travellers at check-in counters where London flights are being checked in.

“Careful, Lyle!... Cattle dancers!”

TRAVEL NEWS WEEKLY

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EDITORAL Editor: Natalia Thomson nataliat@nowmedia.co.za Sub-Editor: Ann Braun annb@nowmedia.co.za Cape Town Editor: Hilka Birns hilkab@nowmedia.co.za Journalists: Jeanette Phillips jeanettep@nowmedia.co.za Natasha Tippel natashat@nowmedia.co.za Melody Brandon melodyb@nowmedia.co.za Photo Journalist: Tijana Huysamen tijanah@nowmedia.co.za Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) ADVERTISING Sales Manager Kate Nathan Advertising Coordinator: Lana Sachs PRODUCTION Design Head: Brendon Bester

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2 n Wednesday July 22 2009

If my client has applied for a transit visa mistakenly, will they get a refund? He or she will be refunded, provided the visa has not yet been processed.

I don’t have an Internet connection, where else can I apply? There is no alternative to applying online. Travellers without Internet access can use a friend’s Internet access,

Are there any changes to the UK ancestral visa? There are no changes currently for the UK ancestral visa.

Ed Bossley visit an Internet café or ask an agent to assist them with filling in details online.

Can I apply without having a set travel date? The British High Commission does not need to know the exact date of the trip so a traveller can apply without having a set travel date. The visa is valid from the date issued and will be processed in five to 10 working days. The Commission is doing what it can to reduce this to five working days.

Why does the visa price change? The price is standard worldwide and will fluctuate according to the rand/pound exchange rate. Agents and their visa applicants are advised to check on www.vfs-uk-za.com to verify the correct exchange rate before applying.

Can travel agents apply on their client’s behalf? While travel agents may apply

If refused a visa, what can the client do? If a traveller is denied a visa, they can apply as soon as one day after the refusal notice was issued. A refusal note, explaining why the application was denied, will be issued so the traveller can appeal or address the problem immediately.

Can my client get an emergency UK visa? The High Commission will do everything in its power to issue an emergency visa if the application is done immediately at the British High Commission in Pretoria. If the application is handed in at a centre around the country it will have to be couriered to Pretoria first.

Do I need a set number of pages in my passport for a visa? The High Commission needs only one clear, blank page to issue a visa, as a unique impression needs to be made on the page. ■

Flywell departs Sure Group From page 1 Usman Ahmed, founder and md of Sure Flywell, also confirmed that he had resigned as director and shareholder of Sure Travel. The Flywell Travel Group will be joining the XL Travel Group

from August 1, according to coo, Rod Rutter. Said Rod: “The Flywell Travel Group will add a new dimension in the continued and selective growth of XL and its prominent position within the South African

travel industry.” Sure Travel ceo, Vanya Lessing, confirmed that there had been an amicable splitting of ways. “We wish Usman and his group every success going forward with the business.” ■ QUICK READ FOR DECISION-MAKERS

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NEWS

PillowTalk

Turkey is a top seller Natalia Thomson

URKEY has become Insight Vacations’ topselling tour with its affordability one of the main attractions for South Africans, says gm, Sharon Marx. “Not only is it a shopping hub, but also a treasure trove of archaeological sites.” Popular destinations, says Travel Vision product development manager, Ronel Coston, include Kusadasi, Bodrum, Marmaris, Antalya and Cappadocia. The

best time to visit Turkey, says Ronel, is from July to September or from April through to mid-June when the weather is moderate. Turkish Airlines transit passengers flying via Istanbul are entitled to free accommodation in Istanbul (no matter what the rule says). All international transit passengers flying out of South Africa will have the opportunity to explore Istanbul disregarding stopover charges, and are entitled to one day’s

A brief look at this week's hotel news

Red Carpet adds KZN properties to its portfolio

accommodation courtesy of Turkish Airlines. Insight Vacations is offering four itineraries ranging in style and pace from eight days through to 11 days. “Our top-selling tour is the Treasures of Turkey, a wellpaced 15-day tour with twonight stays. “You cannot ask for better value for money with our current special from R9 340. Adding to the appeal is the ease of obtaining a visa on arrival and the cost is nominal,” says Sharon. ■

Travelinfo,s Odilia da Mata selects the top specials from Travelinfo ● South African Airways has extended its inaugural fare from Johannesburg to Gaborone. Fares start from R750 return and are valid for sales and travel until November 30. No minimum stay applies and the maximum stay is one year. Taxes are excluded. ● Falcon Africa Safaris – Mahé, Seychelles, specials from R5 990 per person sharing. The rate includes return flights ex-Johannesburg, six nights’ accommodation, breakfast and transfers. Valid until August 31. ● Travellers’ Choice is offering a special package to Planhotel Tropical Beach Resort, Kenya from R7 935 per person sharing. The rate includes return flights ex-Johannesburg, transfers and four nights’ fullboard accommodation, evening entertainment and a daily recreational programme. Valid until August 31. Excludes taxes.

RED Carpet Leisure has announced two new additions to its hotel management portfolio – Umzolozolo Lodge and Lions Valley Lodge in the Nambiti Conservancy in KwaZulu Natal. Umzolozolo Lodge is privately owned and ideal for honeymoons and small family groups. The property can accommodate a maximum of 14 guests in four suites and features satellite TV in each room. Valley Lodge consists of 10 individually appointed, uniquely themed suites, all with walkin wardrobes, double baths, double indoor and outdoor showers, private viewing decks and a Jacuzzi. Both properties are situated in the heart of historic battlefields and built on the site of the battle of Elandslaagte. Both Lions Valley Lodge and Umzolozolo are a short drive from several activities and cultural experiences in the Drakensberg and Midlands areas.

Royal Hotel announces new room structure

THE Royal Hotel, a Three Cities property in the heart of Durban, has reconfigured its rooms after recent refurbishments. It tnow offers 90 Executive double rooms, 62 Executive twin rooms, 12 Ladies’ floor rooms, one Ladies’ floor suite, 22 Club floor rooms, two Club floor suites, two Paraplegic rooms, two Executive child rooms, 11 Executive suites, and two Executive twin suites.

Rezidor announces fifth hotel Missoni

THE Rezidor Hotel Group has announced that its fifth hotel Missoni, Hotel Missoni Ilha de Cajaíba, Brazil, will open in 2012. The hotel will feature 118 guest rooms and suites and 32 villas. Hotel Missoni Ilha de Cajaíba forms part of a luxury, eco-friendly resort development on the island of Cajaíba. It is located 40km from the international airport and the city of Salvador. Hotel Missoni will offer two restaurants including the signature Missoni Cucina. Additionally, 32 luxurious Missoni villas with views of the golf course and the sea will be operated by the hotel. Leisure facilities will include a private beach and swimming pool. Guests will also have access to the island’s other facilities – a signature golf course, five other luxury hotels, a conference centre, sports centre, a marina, spas, retail shops, water sports and yacht club, and a heliport. The first Hotel Missoni debuted in Edinburgh in June and further properties will also open in Kuwait, Cape Town and Oman.

Specials Spot

Tourism boom for Abu Dhabi Natalia Thomson

world class new aircraft, world class flat beds, world class entertainment and world class dining. welcome to a new standard in air travel to Lagos, Nigeria daily from Johannesburg. for bookings and enquiries, please call 011 289 8070.

a r i k a i r. c o m TNW3519SD

4 n Wednesday July 22 2009

ALMATY and Astana may sound rather foreign to the average SA traveller, but for Etihad Airways these two Kazakhstan destinations are among the most popular for traffic originating from SA. Speaking to TNW during a recent trade visit to SA, Etihad corporate communications manager, Damian James, said the airline’s north/ south strategy saw its SA travellers benefiting from “great” connections to such destinations as Ireland, Jeddah and Riyadh. Damian appeared unconcerned regarding the onwardconnecting early-morning arrivals for SA-originating passengers to some Middle East destinations. Recognising the shortage of accommodation in Abu Dhabi and the expense for SA travellers, Etihad Holidays chief, Tony Gauci, said of the launch of Yas Island: “By

November 1, Abu Dhabi will have an additional 2 200 rooms, golf courses, mega malls and theme parks, including Ferrari World Abu Dhabi with the world’s fastest roller coaster. Yas Island will also be the home of the F1 Abu Dhabi Grand Prix.” Etihad, says Damian, is investing heavily in its product. “We’ve focused on our business and first-class lounge, our kids’ area and have added senior staff to our cabins to improve our service, combined with excellent product and highly competitive rates.” Abu Dhabi’s newly opened Terminal 3 is also a worldclass facility, he says. The airline has meanwhile invested in its holiday division – Etihad Holidays – to capitalise on the large expat community in the UAE. SA does feature in the programme, says Tony, but at a very low level. “About 3% of Etihad Holidays’ business is to South Africa.” ■

QUICK READ FOR DECISION-MAKERS

NEWS

‘We’ll be available’ – Arik Natalia Thomson

HE July 23 schedule change for Arik Air will bring welcome same-day connectivity to a variety of domestic Nigerian and west coast African destinations for South African travellers. The flight from Johannesburg will now land in Lagos at 17h00 as opposed to the previous 19h00 arrival, and in October the schedule will again change to reflect an even earlier arrival, 16h25. Arik Air, which launched daily flights between Johannesburg and Lagos in June, is operating A340-500 aircraft with 36 premier-class and

201 economy-class seats. The airline’s fleet has an average age of two years and economy class offers a generous seat pitch. In addition, the free baggage allowance is 90kg for business class and 60kg for economy-class passengers. Economy-class fares of R3 615 all-inclusive and R26 814 all-inclusive for business-class passengers are now on offer, says country manager, Rodger Whittle. Soon to be added to the 4 000 flights a month network is Monrovia, Liberia, while flights to New York are expected to be launched by the end of the year.

While Holiday Aviation holds the GSA for Arik Air in South Africa, says Rodger, the airline has a corporate centre with dedicated staff to assist agents. “We feel we need to have dedicated staff to assist the trade. Agents will be able to speak to someone who can make a decision. “We must always be contactable and help with questions and concerns,” says Rodger. “This is a wonderful opportunity for Arik to establish a country team that can offer superb service along with great product. We’ll make sure we’re available.” ■

Harmonic Haydn Austria Connection is offering a fantastic special to commemorate the death of Haydn 200 years ago. Vienna, the nearby town of Eisenstadt and Sopron (Hungary) are staging a range of interesting exhibitions and special music events. The package, which includes two nights in Budapest, one night in Sopron and one concert ticket, as well as a train ticket, is priced from €426pp (R4 892) in three-star hotels and €495pp (R5 684) in four-star hotels with buffet breakfast. Composing up a storm is Austria Connection’s Gigi Formanek Photo: Tijana Huysamen

Celebrity Cruises launches ‘new’ Captain’s Club Melody Brandon MEMBERS of Celebrity Cruises’ Captain’s Club can expect more features after the redesign and relaunch of the premium brand’s three-

tiered recognition and benefits programme. Several new features will be rolled out across the fleet on sailings beginning this month, while others will be introduced over the course of the year.

New features include the Captain Club’s Celebration, a one-of-a-kind social and entertainment event available to all members, improved Internet and laundry benefits for Select and Elite tier

members, and a new on-board lounge exclusively for Elite members. These improvements are only the beginning. Celebrity will expand the Captain’s Club with a variety

of new features, which will be announced prior to taking effect. Celebrity Cruises is represented by Cruises International. Check Travelinfo for further details. ■

New aircraft more flights more routes

Air Botswana’s timetable and route network is being considerably enhanced following the purchase of two new 68-seat ART72-500 turbopropeller aircraft. The fleet expansion enables more flights to be added on some routes and the opening up of new routes in response to passenger demand. A new interim timetable operates from 29 March to 20 May 2009, following the introduction to service of the first new aircraft. With the arrival of the second new aircraft, the full timetable will be effective from 31 May to 28 November.

Upgrades reflected in the 29 March-30 May timetable ● Reintroduction of the route between Maun and Kasane, with two flights a week in both directions. ● Reintroduction of a third (Saturday) service between Gaborone and Harare.

Upgrades reflected in the 31 May-28 November timetable ●R eintroduction of the direct service between Francistown and Johannesburg, with two flights a week in both directions. ●R eintroduction of the direct service between Kasane and Johannesburg, with three flights a week in both directions. ● Addition of three flights a week between Gaborone and Johannesburg in both directions (bringing the number of flights on this route to 30 a week) ● Addition of a third (Sunday) service between Maun and Kasane in both directions.

Fly the flag. Fly the country. Central Reservations Gaborone Tel 3951921/3905500 Fax 3953928Johannesburg Reservations (+27) 11 3903070/1/2/3 TNW5030

QUICK READ FOR busiest people

www.airbotswana.co.bw

Wednesday July 22 2009 n 5

NEWS

Consumers cut down on spending Melody Brandon

HILE travel prices are dropping to stimulate demand, South African consumers will be cutting back on discretionary spending over the next six months, according to a MasterCard survey released last week. The survey, which tracked worldwide consumer purchasing priorities, found that 43% of South Africans would be cutting back on discretionary spending, with 47% saying they were planning to save more and 29% planning to save less than they had over the last six months.

The top three frequently stated items that consumers were prepared to spend money on in the next six months were fashion and accessories, dining and entertainment and buying or upgrading their homes or property. “During times like these, consumers tend to buy downwards in terms of product and price selection and often trade off products within their available spend basket. Value is a key driver for purchase decisions which are often prioritised according to needs and, in some cases, ‘feel-good’ sentiments,” said Rodger George, Consumer

Business Industry Leader for Deloitte South Africa.

Buying behaviour

Rodger advised businesses to be aware of where their products fitted into the ‘spend basket’ of their market and to understand how they were likely to react in the recession. “Value for money rather than mere price appeal will also help to retain margins and attract spend,” he said, adding that some retailers might still do well if they could respond to consumer needs and sentiment by clearly understanding recessionary buying behaviours. ■

Rail travel in Europe gathers speed Hilka Birns IF you – like me – went backpacking in Europe 20 years ago, you’ll remember how easy it was to hop on and off any train any time to any destination with the Eurail Pass. Not quite so easy any more, as these days a rail pass still requires you to make a seat reservation, preferably two to three days in advance, at an additional cost of €9 (R105) per seat (except in Switzerland). You may consider this loss of freedom quite sad, but then remember that in the old days fast trains were few

and far between. Nowadays, the rail system in Europe is much advanced and highspeed trains connect most major cities in Europe, a dense network of 240 000km of rail tracks that is constantly being upgraded, says Xavier Theret, Rail Europe’s sales director responsible for Africa. Twenty years ago, France’s TGV (with a speed record of 574,8km/h) was the only high-speed train on the continent. Nowadays, we also have the Eurostar, which connects London to Brussels and Paris; the Thalys that links Paris to Amsterdam,

Brussels and Cologne; the Ave in Spain giving Iberia competition on the route linking Madrid to Andalusia, Toledo and Barcelona; the ICE (Inter-City Express), which connects most cities in Germany and the country to neighbouring Switzerland and Austria; and ES (Eurostar Italia) linking most major cities in Italy. Xavier says rail passes are still the easiest and most effective solution for visitors to Europe. He advises clients to buy rail passes in South Africa, as tickets are cheaper the earlier in advance they are bought.

Types of rail passes sold in SA: ● Consecutive pass: valid for the number of specified days ● Flexible pass: days are not counted consecutively but can be used alternatively during a certain period ● Youth pass: For passengers under 26 years ● Adult pass: For passengers over 25 years ● Senior pass: For passengers over 60 years ● Saver pass: For two or more

passengers travelling together ● Eurail Global Pass: valid in 21 countries (now including the Czech Republic) and includes travel on Europe’s main shipping lines ● Eurail Select Pass: valid in three, four, or five adjoining Eurail countries ● Regional Pass: Valid for two or more countries ● BritRail Pass: valid in England, Wales, Scotland and Ireland

● One Country Pass: For exploring one country in a short period ● France Rail Pass: Unlimited travel in France for a specified period ● Swiss Travel System: Unlimited travel in Switzerland for a specified period. World Travel can also issue any point-to-point tickets in Europe, as well as passes and point-topoint travel on Amtrak in the USA. ■

Bundu bashing in Bots Link Travel’s Stacey Scott sent us this photo from her month-long safari through Southern Africa. “We drove 8 500km in one month and stayed in Moremi, Chobe National Park, Kasane, Livingstone, Kafue National Park in Zambia, and a camp at the start of the Delta in northwest Botswana. Every day, every destination was a highlight.” Photo: Ross Holland

New products from Amadeus Melody Brandon AMADEUS has released a new suite of mobile solutions that, among other applications, will allow travel managers to track employees by SMS. “The new suite is available in South Africa and is linked to the corporate booking tool,” said Andrew Shaw, solutions manager e-commerce and development, adding that it would give greater security to travellers in emergency situations. Amadeus’s Mobile Travel Assistant is aimed at corporate travellers and provides itinerary-based information by SMS and tracks replies. Employee responses and their locations are then relayed to the

travel manager. “This is far more secure than normal SMS. At the airport, the traveller will be able to use his cellphone as a boarding pass,” said Andrew. Amadeus Mobile Partner allows a user to store itineraries and other travel information on a mobile phone without the need to be connected to a network. Details can be checked while abroad without incurring roaming fees and can be extended to travel approvers, with employee bookings viewed in a queue and approved or rejected “on the go”. The move by Amadeus signals an increasing awareness of the importance of mobile solutions in the process of buying and selling travel. ■

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An Odyssey debuts

6 n Wednesday July 22 2009

Yachts of Seabourn’s Seabourn Odyssey is “more than magnificent” says Cruises International’s Jenny Arthur, Cruises International’s product manager – luxury portfolio (pictured here with Michele Hermanns, luxury reservations). The vessel accommodates 450 guests in 225 luxury suites. Odyssey will spend her maiden year exploring the Mediterranean throughout the summer and early autumn, then sailing the Caribbean before embarking on Seabourn’s first world cruise, a 108-day voyage departing January 5, 2010, visiting 42 ports in 26 countries on six continents. QUICK READ FOR DECISION-MAKERS

NEWS Unreliable car-rental companies cause for concern Melody Brandon

HE recently released 2009 World Economic Trade and Tourism report has placed South Africa’s carrental industry as one of the most competitive in the world but with so many players in the market, the Southern African Vehicle Rental and Leasing Association (Savrala) warns that a discerning approach to car rental is vital. “Competition is good in any environment. It ensures good service and very competitive deals. We have, however, found that the cake is not getting bigger but the slices thinner,” says Savrala md, Val van den Bergh. “Savrala represents 85-90% of the car-rental companies based on a fleet size of approx 45 000-55 000 vehicles. This is made up of all the major players at the airports and international brands. We anticipate there could be as many as 200-300 small operators.”

Cheapest is not best

The cheaper option, while attractive, may not be the best. “The level of entry into the car-rental market is literally one car and a website. Clients search the Internet for good deals and book online often without knowing if it is a reputable company. “The worst case we have heard of was when an international client booked a ‘Kombi’. He was given a vehicle with 400 000km on the clock, 20 minutes into his journey the engine blew up and he received a bill of R50 000 on his credit card when he arrived back in Germany,” said Val. Budget Car Hire’s sales and marketing director, Ray Booth, believes being competitive does not just refer to price, but all aspects. “A car is not just a car. There is a big difference between a Ferrari and a

Volkswagen Beetle. The consumer needs to look at what warranties there are, if there is emergency backup if the car breaks down, insurance agreements and accident liability. These are things that a small company may not have the necessary funding for.” While Savrala has been lobbying for all car companies to register with the association, there are hundreds that have not signed up, leaving the consumer with no rights of recourse if something goes wrong. “Our concern is that most of the small carrental companies request a payment at time of reservation. In some instances we have had clients contacting our association with horror stories of deposits being paid and on arrival not receiving the vehicle they had booked. Obviously we can’t assist if it is not a Savrala member,” Val said. She says smaller companies may not be able to hold on in tough times. According to data collected by the association, rental days in the first quarter of 2009 have decreased by 3,87%, compared with the same period in 2008, while the number of rentals has decreased by 8,98% for the same period. “The industry will remain under pressure for some time. We are not seeing major new accounts or business opportunities. This means that members have had to become more creative with offerings and valueadded deals with airlines and hotels. “Negative cost drivers such as a 45% increase in accident damage and repair costs, thefts and fraudulent transactions put extreme pressure on the bottom line in these tough times,” she said.

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What to look for when renting a car: ● Book well in advance to ensure availability. ● Look for a Savrala member to ensure a safe trip in a roadworthy vehicle. This gives rights to recourse if renters receive poor service or are on the receiving end of misconduct. ● Is there after-hours support?

● Compare all aspects of the rates discussed. Often one operator’s daily rate may appear lower than another’s, yet the free kilometres, waiver costs or excess kilometre charges are higher. ● Make sure you have received the correct bill at the end of the transaction. ■

QUICK READ FOR busiest people

*rates quoted per single room per night - including breakfast

...and on weekends spouse stays free!

winter business specials valid until 31 Aug 2009

book quoting ‘cape business special’. breakfast to be paid by spouse on weekends standard terms & conditions apply TNW3431SD

Wednesday July 22 2009 n 7

NEWS

Change, or we’ll go elsewhere, operators told As agents take advantage of the many tactical prices flooding the market, dynamic packaging is becoming the name of the game explains Max Marx…

ASY Internet access and use of new technologies linking agents directly into suppliers’ websites and their inventory have raised the threat of the demise of traditional tour operators. Pentravel, says Jane Crankshaw, marketing and product development manager, has seen a decline in the amount of product the retailer books through wholesalers. “Agents who have the technology to dynamically package no longer necessarily require the services of nonspecialist tour operators and wholesalers. “We use online companies like Gullivers Travel Associates (GTA) to book accommodation in Europe and the UK. "They enable us to make bookings in real time, provide all documentation, and payment fulfilment services. We also earn far higher commission from them than the average commission offered by tour operators.”

Change to survive

Jane says Pentravel warned wholesalers two years ago that unless they changed dramatically, they would be a thing of the past. “For wholesalers to survive, they must be able to dynamically package online and present product to customers quickly, effectively and cheaply.” Otto de Vries, Holiday Tours gm, says tour operators still add tremendous value to the industry, not only in terms of expertise and product knowledge but also because dynamic packaging can be time consuming and the key for agents is short turnaround times. “There is so much out there. How do agents assess whether the product matches their clients’ expectations? And do they have the

AirHeads Arik amends JNB flight schedule

EFFECTIVE July 23, ARIK Air will change its LOS-JNB-LOS flight schedule as follows: Flights will depart Lagos at 23h15 daily, arriving in Johannesburg at 05h50 the following morning. The return service will depart Johannesburg at 11h40 arriving in Lagos at 17h00 the same day. From October 25, the return flight will depart Johannesburg at 11h05, arriving in Lagos at 16h25.

Swiss introduces VBS

EFFECTIVE July 6, Swiss has introduced Value Based Seating (VBS). According to the airline, VBS will accelerate boarding and disembarkation at the airports and supports its preferred seat allocation in economy class for upper-tier and full-fare passengers (the front section of Swiss’s economy class is reserved for HON, SEN and full-fare members). Dynamic packaging has become child's play for agents guarantees, protections and experience in place that tour operators can provide?” Tour operators do need to change the way they do business and position themselves in the market to have the best rates in certain areas coupled with efficient service that includes sameday quotes, agrees Jane Davidson, md of Development Promotions.

One-stop shop

“Most travel agents in this market are not prepared to take the risks that tour operators do when it comes to exchange rate fluctuations, and most don’t want to have to pay credit card merchant fees. “Many rely on tour operators for their expertise and like it that operators provide a one-stop shop in terms of sourcing product, payment and document transfer. We save them time.” Laurie Wilkinson, Asata president and owner of Sure

Travel Studio, says although agents are direct sourcing a lot, they are still sending quote requests to tour operators. “Sometimes we do accept them, and a lot of the time we have a good laugh at what they’re quoting us.” He says while tour operators are affected by dynamic packaging and wider product sourcing, they’re at this point being mostly impacted by the global economic crisis because the market sector they operate in – the mass market sector where they push mass market best value products – is the one that has been suffering most from the downturn. Laurie says top-end products, traditionally bought by well-heeled customers, are holding up much better. “We’ve always dynamically packaged these more because these clients seek specific product and experiences.”

It's easy to source product direct Wally Gaynor, md of Club Travel, says it’s never been easier for consultants to source the cheapest airfares and accommodation deals through the Internet. “Our consultants nowadays don’t go to tour operators to book two nights in London and two nights in Paris as all the inventory is available to them online.

“We only book packages with SA tour operators for certain destinations like Mauritius and Zanzibar where they offer the best package deals. For places like Australia, Thailand and Asia we often dynamically package ourselves. Agents who rely solely on tour operators for product are dead in the water.” ■

EY connects SA with Istanbul and Kiev

ETIHAD Airways now offers two-way connectivity from Johannesburg to Istanbul and Kiev, using codeshare services operated by partner carriers. Passengers from Johannesburg to Istanbul can be booked on EY4151 routing AUH-IST (operated by Turkish Airlines), and can return on Etihad’s mainline service, EY096. Availability displays for the new service to Kiev, operated by Ukraine International Airlines, will show EY7175/6 as the codeshare services. Fares filed for travel from South Africa can be used on the codeshare services and will auto-quote. Fares to Kiev are available from R3 100 and to Istanbul from R3 550.

KQ reinstates Kisumu flights

KENYA Airways has reinstated its flights to Kisumu, effective July 3. The airline now operates twice-daily flights to Kisumu using an Embraer E170 jet. From August to November, Kenya Airways will partner with Precision Air to service the route as Precision Air’s ATR aircraft can land on the shorter runway during the renovation period. From December onwards, Kenya Airways will continue to operate twice daily on the route. The airline said the changes were to allow for the planned expansion and renovation of Kisumu’s runway.

Special JNB-Réunion fares on UU

AIR Austral is currently offering special fares to Réunion ex-Johannesburg valid until October 31. Fares are available from R2 700 excluding taxes on the airline’s twice-weekly flights from Johannesburg on Thursdays and Sundays. The Johannesburg-Réunion service also allows for ideal connections for flights to Sydney, Australia. Air Austral launched its Sydney flights in April this year, also operating on Thursdays and Sundays.

AF A380 with new livery revealed

AIR France’s A380 sporting the new Air France livery has been unveiled in Hamburg. The aircraft will start operating daily from Paris to New York in November. The aircraft has a three-class configuration, accommodating a total of 538 passengers. Air France has 12 A380s on order, four of which which will start operating in the winter of 2009 and spring of 2010.

Malabo – Libreville – Brazzaville Kinshasa – Gaborone TNW3515SD

8 n Wednesday July 22 2009

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Charmaine lives for work Little did Travel Counsellor Charmaine Higgins know when she took a temp job at Comair over two decades ago that she would be spending the rest of her working career in the travel industry. TNW’s Melody Brandon caught up with her last week...

ITC or agency? Choosing in the recession Melody Brandon

OING it alone may seem like an attractive option for those concerned about job security in the current economic climate, but ITC giants – eTravel and Travel Counsellors – warn that it takes commitment and hard work to make a success of your business. “We find that many travel agents who make the move to an ITC are looking to empower themselves and need a change,” explains Tammy Hunt, operations manager of eTravel, which has 180 ITCs on its books countrywide. Like Travel Counsellors, the requirements to become an e-Travel ITC include a minimum of five years in the retail travel industry, at least two years’ experience in a management position and proficiency in booking tools Amadeus and Galileo. “While we take care of the admin, the agent can do what they know best – sell,” says Tammy. But although the agent has back-office support, they need to have drive and passion to make a success of their business, she adds. “There are many pros. You have more freedom and flexibility but the reality is that if you don’t put the time in, you won’t reap the benefits.” Will Puk, director of Travel Counsellors agrees, adding that the decision to move should be well considered. “I think many in the retail industry look at making the move as a panic reaction. In the UK there was definitely a surge in ITCs when the recession hit and, to a certain extent, one can see a similar pattern in South Africa.” Many agents who have joined have “hit the ground running”, says Will, while others, although experienced, may find the model does not work for them. QUICK READ FOR busiest people

“I think it is very important for travel agents to realise that being an ITC is not a life of luxury, nor is it a golden key to success. They need to be able to network and have a passion for what they do, especially when it comes to customer service and determination to succeed. If they don’t, they will quit within a few months.”

Two sides of the coin

Cilla Alberyn, owner of an ITC in Middleburg, says selling her travel agency and joining Travel Counsellors was one of the best decisions she has made. “My husband was transferred and I decided to sell my agency. I was looking for something to do and the staff and support were great,” she says. Cilla, who has over 20 years’ retail travel experience, says while she enjoys the flexibility of being an ITC, she cannot afford to be lazy. “You have to be able to go out there and market yourself. A lot of the business I receive is from referrals. You have to commit and give each client the best you can. Last week, a client was referred to me after she received bad service at a travel agency and it led to a booking of about R280 000. It doesn’t matter that it took me three days to work on. “The booking was for a group of 17 and I made sure that they were all happy. Giving them the best service possible means that I now have 17 families who will refer clients to me,” she explains. Cilla believes there will be an increase in the number of ITCs in the future. “I definitely think that you will see more ITCs opening up. Depending on how much work you put in, you can make a lot more money than working for an agency.” Unlike Cilla, Edwin Randall found it harder to get his business up and running and,

after a year and a half, went into the hotel industry. “I think you need to make sure that you have a well established clientele when you go it on your own. It can be very difficult to make inroads, especially when it comes to corporate travel.” Edwin says, despite his best efforts in trying to book groups for tours, like schools and sports groups, he battled to keep up with the competition. “This industry can be extremely cut throat. The reality is that any potential client is going to be looking for the best deal. Trying to build a reputation from scratch is very difficult, which is why having a client base is invaluable,” he said. Edwin believes potential ITCs should ensure they are self-sufficient, with little to no debt and that they have a bit of capital to keep them afloat if they have a bad month. He also advises them to take into account savings and pension fund savings they may need. “You have to be able to manage yourself. Just because you are working from home, doesn’t mean you are on holiday,” he said. A former ITC who asked to remain anonymous said while she had initially thought working from home would be a great opportunity to spend time with her children, she felt she was becoming “more of a slave at home” and decided to go back to an agency. “It can get very lonely working at home. Although I initially thought it would be a great idea, I just couldn’t do it. After six months I went back to an agency. You don’t realise how much it helps to have a colleague in the office who can take a look at a difficult query with fresh eyes. When you are on your own, there is no one to cross reference for you or help you.” ■

“WHEN I left school, I had no idea what I wanted to do. I went into admin and did a temp assignment at Comair. I was there for 26 years! Travel is definitely the best industry to be in and I am glad I found my way here,” she laughs. Charmaine left Comair and started her own travel agency but after a few years she decided to go the independent route and joined Travel Counsellors as an ITC. With an impressive client base, she found the transition an easy one. Today Charmaine boasts the title of Travel Counsellors’ best ITC in South Africa for 2008, out of 83 ITCs. Not surprising, considering her life motto is “life is a journey, enjoy the ride”. “I was really proud of myself and I definitely have one of the best jobs in the world! Most people work to live, I live to work. One of the best things about being an ITC is that you can work from anywhere. If I want to have holiday, I pack up my laptop and 3G card and am still available for my clients.” The outgoing and confident mom of two and grandmother of four has no plans to slow down yet. With a keen focus on customer service and a passion for travel, she wants to help her clients’ travel dreams come true for years to come.

Q&A

● What do you enjoy about travel? I love booking holidays for people and making sure their dreams come true. There are so many amazing places to see in the world. It is so rewarding to hear back from your clients when they have enjoyed their trip. ● Best travel memory? Going to Disneyland with my kids. It was such a great family outing. ● Scariest travel moment? Flying into OR Tambo and having to take off again because the weather was bad. It was really frightening! ● Guaranteed pick me up? A thank-you from a client for a job well done and spending time with my family. ● All-time favourite movie? I love Pretty Woman. I think Julia Roberts is an amazing actress and Richard Gere is not too bad either! ● Where will we find you on a Sunday afternoon? Curled up on the couch with a good book! ● Where are you travelling to next? Mauritius, towards the end of the year for a seven-day stay. I am very excited! ● Where do you see yourself in the next ten years? Doing what I am doing now – making people’s dreams come true and helping them see the world. Wednesday July 22 2009 n 9

The Gulf While other regions have felt the pinch of the economic crisis, the Gulf region has seemed more resilient. Natasha Tippel finds out if this is still the case…

Dubai – ‘weathering the economic downturn’

OURISM delegates in Dubai remain optimistic about the region’s continued growth in spite of harsh global economic conditions. Chairman of Dubai airports and chairman and chief executive of Emirates Airline and Group, Sheikh Ahmed Bin Saeed Al Maktoum, says: “Travel and tourism demand in the UAE and the region remains strong. In fact the Middle East is the only region which has seen an increase in air passenger traffic in the beginning of 2009, when every other region saw a drop.” The city’s most recent statistics (April 2009) indicate a 6,5% growth in airport arrivals while hotel occupancy was 8,3% higher than the previous year.

Feeling the pinch

However, Dubai has not remained immune. DTCM’s deputy director of overseas promotions, Abdullah Bin Suwaidan, says: “Dubai is part of the world, therefore it has obviously felt the economic pinch.” “There is a downturn in passenger traffic to most regions and the Gulf region will be affected in the same way,” notes Brian Dodge, head of sales and marketing for EgyptAir. However, Brian believes the Gulf region will remain popular with the SA travelling public because of the huge advertising campaigns launched by the Gulf carriers. Product manager of Royal 10 n Wednesday July 22 2009

The Burj Al-Arab hotel: one of Dubai’s iconic structures Photo: Natasha Tippel Caribbean International, Celebrity Cruises and Voyages of Discovery, Tracey Krog, agrees: “The region is very accessible to South Africans because of the airlift, which is daily on Emirates and other Middle Eastern carriers. It is also a very affordable destination for our market, which always makes selling a region easier for a supplier.”

Hotel rates drop daily

“Due to the current economic situation, we have seen the Dubai hotel rates being reduced on a daily basis,” says md of Serendipity Tours, Lal Jayamaha. But, as a result, Lal affirms that the company is able to offer more attractive packages to Dubai for the SA traveller.

“Dubai has become one of the world’s premier tourist destinations as it offers great deals to suit all budgets.” Despite rumours that construction has been postponed on developments in the city, Abdullah states that all departments are continuing to work on projects because there is still a demand. “All departments – government and private – are working together towards one goal and that is promoting Dubai as the number-one tourism destination.” Tourism, hospitality and leisure partner at Deloitte Middle East, Robert O’Hanlon, believes the challenges of global economic fall-out can be mitigated by new and existing hotel brands providing value for money, whatever their target demographic. Robert predicts that growth in budget and premium hotel options will ensure the Middle East navigates the global tourism downturn. “I fully expect the Dubai-led trend in facilitating quality mid-market and budget accommodation to expand to other regional centres.” “Increasingly, international hospitality and travel brands are looking to this region as the ‘bright spot’ in the global economic downturn and are investing here. I am confident that Dubai, the UAE, and the region as a whole, are well placed to weather the current challenges and come out even stronger,” added Sheikh Ahmed.

A view of downtown Abu Dhabi

Developments abound in Abu Dhabi Sue Lewitton A WAVE of hotel development is under way in Abu Dhabi, which has its sights on 2,7m annual hotel guest arrivals by 2012, requiring accommodation room inventory of more than 25 000. In 2008, it achieved 1,5m arrivals with an inventory of 12 544. The ability of the destination to meet these targets is largely dependent on the expansion of Abu Dhabi’s business tourism market share. According to statistics, the business tourism sector currently accounts for about 80% of Abu Dhabi’s tourism arrivals. In light of this, the Advantage Abu Dhabi initiative has been launched to encourage conference organisers and meeting planners to choose Abu

Dhabi for their events. Currently, there are 49 hotels and 46 hotel apartment properties in Abu Dhabi, all of which will be star graded through the grading scheme programme that launched in June. Some upcoming hotel developments: ● Abu Dhabi’s National Corporation for Tourism & Hotels is expanding Al Raha Beach Hotel by doubling its room numbers and adding three more restaurants. It is also upgrading its spa. ● Seven hotels are being built by Aldar on Yas Island, due to open in time for November’s Formula 1 Grand Prix in Abu Dhabi. ● The four-star Traders Hotel is due to open by year-end and will be operated by Shangri-la Asia Limited. It will have 301 guest rooms and conferencing facilities.

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Cruise lines expand operations in Middle East

HE cruising industry will see a boom in the Middle East with two new cruise lines entering the Gulf region. Royal Caribbean International’s Brilliance of the Seas will be deployed into Dubai next year. From January to April 2010, the cruise line will offer seven-night sailings from the increasingly popular destination. Ports of call include Muscat, Oman; Fujairah and Abu Dhabi, UAE; and Mina Sulman, Bahrain. Meanwhile, Costa Cruises has announced plans to develop a homeport in Dubai, allowing the Italian cruise line

Did you know?

to expand its operations in the Gulf region and further continue its growth in the global cruise industry. “Dubai’s modern infrastructure and the increase in interest of cruising in the region have inspired Costa Cruises to develop the cruise market in the Gulf region and position bigger ships at Dubai port,” says United Arab Emirates sales manager, Francesca Mugnari. Two of Costa Cruises newest ships, the Costa Luminosa and Costa Deliziosa, will be deployed in Dubai in 2009 and 2010 for seven-day cruises to the UAE, Oman and Bahrain.

ABU Dhabi will host the UAE’s first F1 race, the 2009 Formula 1 Etihad Airways Abu Dhabi Grand Prix. It will take place at the Yas Marina Circuit over three days from October 30 to November 1. It is the final race of the F1 season and could potentially be the world championship decider.

ld or W se

Cr !

Mumbai to Dubai Journey into the heart of ancient lands, where the Persian, Greek, Egyptian, Roman and Ottoman empires once ruled the world, and monuments to their great legacies still stand.

There’s fun for the whole family at the Dubai Summer Surprises festival

Dubai Summer Surprises 2009 Dubai Summer Surprises, the region’s biggest summer shopping and entertainment event, has unveiled a series of exciting activities for its twelfth edition. This year’s theme is ‘Surprising Dubai’, which offers visitors 65 days of non-stop surprises, incorporating all the attractions of the city, including great shopping deals, entertainment shows, and prizes worth millions. The event closes on August 14.

Dubai World Central – the world’s largest aviation community DUBAI is forging ahead with airport development plans. Al Maktoum International Airport is a part of the US$33bn (R276bn) Dubai World Central project, which is set to be the world’s largest aviation community, making Dubai a premier aviation hub.

The airport, located approximately 40km from Dubai International, will be capable of handling 120m passengers annually. The first passenger terminal, which will be capable of handling seven million passengers a year, will cater for low-cost regional and

charter airlines. It will offer regular services, including duty-free and food and beverage outlets. Meanwhile, the airport’s first A380-enabled runway has been completed and the associated taxiways and aprons are nearing completion.

Fast facts

● Al Maktoum will be ten times the size of the current Dubai International and Dubai Cargo Village combined. ● The airport will be capable of handling all new-generation aircraft. ● It will have five parallel runways. ● Dubai World Central will also comprise Aviation City, Exhibition City, Dubai Logistics City, Commercial City, Golf City and Residential City.

13 days from only US$8,855 pps Including US$500 onboard credit per person

Date: 2 March 2010 Voyage #0305 Ship: Crystal Serenity Book before 30 Sept & guests will receive complimentary pre-paid gratuities & port charges (value US$459)

For information and bookings please contact Cruises International at 011 327 0327, or email mail@cruises.co.za or visit www.cruises.co.za

TNW3517SD

12 n Wednesday July 22 2009

Be astonished... The only daily non-stop flights to Cairo with easy connection to many Middle Eastern and European cities. For more information visit: www.egyptair.com or contact our Johannesburg Office on (011) 327-0258/9 or our Cape Town Office (021) 421-7503/13

TNW5018

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W Hotels arrives in Qatar

HOTELS has opened the W Doha Hotel and Residences, the group’s first entry into the Middle Eastern market. The hotel, located on the West Bay of Doha on the Qatar peninsula, features 291 guest rooms, 31 of which are suites and 154 W-branded residences. All rooms feature the W Hotels’ signature bed

with feather top mattress, flat-screen LCD TV, DVD player, MP3 docking station, Tivoli radio, WiFi Internet access and high-speed laptop connectivity. There are three bars on offer, a poolside lounge and three restaurants. There is also just under 1 000 sqm of meeting and event space and gatherings of up to 500 people can be

catered for. High-speed WiFi Internet access, plasma screen TVs and modern AV equipment are all available. The W Hotels trademarked ‘Sensory Set Up’ of the meeting rooms stimulates all the senses with mood music and aromatherapy scents, place cards, creative catering, retro candies and games.

CRUISING IN THE GULF

Dubai Metro on track

Ski Dubai has a slope of five different runs, for skiers and snowboarders of all skill levels. The longest run is 400 metres with a fall of over 60 metres. Snowboarders can practise their stunts in the Snickers Freestyle Zone while parents and children can enjoy the interactive Snow Park

THE first phase of the Dubai Metro will open on September 9. The 52,1 km Red Line will have 29 stations. It will run from Rashidiva to Jebel Ali. The whole trip is expected to take 60 minutes. The 17,6km Green Line will have 14 stations from Al Ittihad Square to Rashidiya bus station through Deira City Centre and Dubai Airport Terminals one and three. It will be progressively extended to serve the Deira and Bur Dubai central areas and Souks up to Burjuman and Wafi shopping centres. The Green Line is scheduled to open in 2010, one year after the Red Line. Chairman of the board and executive director of the Roads and Transport Authority (RTA), Mattar Al Tayer, says the metro tariff will be affordable for everyone and will operate in three classes. Taxi stations and park-and-ride facilities will be included in key metro stations. There will also be a unified card to use all modes of public transportation in addition to an online system, which will help passengers specify the routes to their destinations.

Book your clients onboard Royal Caribbean Internationals’ “Brilliance of the Seas” and prepare to dazzle them with this jewel!

7 Nights from only US$719 pps! Ship: Brilliance Of The Seas 2010 Dates: 18 Jan, 25 Jan, 01 Feb, 08 Feb, 15 Feb, 22 Feb, 01 Mar, 08 Mar, 15 Mar, 22 Mar, 29 Mar, 05 Apr, 12 Apr

For information and bookings please contact Cruises International at 011 327 0327, or email mail@cruises.co.za or visit www.cruises.co.za

TNW3518SD

Dubai Madness

EX-JNB

3** SEASHELL INN R6860.00 4**NOVOTEL CITY CENTRE R7270.00 5**SHERATON JUMEIRAH BEACH R7790.00 pps

PRICE INCLUDES ● Return Airfare ex J/burg ● 3nts Accommodation ● Return Airport Transfers ● Dubai Visa ● Daily Breakfast ● Insurance to the value of R3million for under 65years ● Travel Bag

A new first-class product has been launched on all Etihad Airways’ SA flights out of Johannesburg. Features include suites with seats that rotate 180 degrees, creating a setting for up to four passengers to meet or share dinner. The seats also recline into a flat bed. The in-flight dining programme is hosted by a personal food and beverage manager, with an individual table service. Passengers can eat ‘on-demand’ from à la carte fine dining menus or kitchen-style snacks. They will also be able to enjoy an in-seat massage and over 500 hours of on-demand entertainment on individual 44cm touch screens. QUICK READ FOR busiest people

● Conditions Apply ● Subject to currency ﬂuctuation ● Price Excludes Airport Taxes +/- R450.00PP ● Valid FROM 01 JUNE TO 18 SEP 09

Contact Serendipity Tours on 031 301 5230 Email : karonie@serendipitytours.co.za Shaun@serendipitytours.co.za Sharon@serendipitytours.co.za Mellissa@serendipitytours.co.za

TNW5038

Wednesday July 22 2009 n 13

Dubai road projects to be ready in two years

OAD projects in Dubai are expected to be complete in two years. Chairman of the board and executive director of the Roads and Transport Authority (RTA), Mattar Al Tayer, says the RTA has completed between 40% and 50% of road projects in Dubai and the primary phases are expected to be completed

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after two years. The project is part of a strategic plan to develop the road and transportation system in Dubai, including the metro and tram systems, which aims to increase the percentage of public transportation users from the current 6% to 30% by 2020. “The improvement felt by

people here regarding the decline in traffic congestion is due to the success of our road projects and development of public transportation,” says Mattar. “We will have the biggest metro station – Al Ittihad station – which is built on 25 000 sq km. One of the other big stations will be the BurJuman one,” he said.

Serendipity Tours has launched ‘Dubai Summer Promotion’ packages, including three nights’ accommodation at the Grand Midwest Apartments for R7 470pp, the Novotel City Centre Hotel for R7 720pp, and the Sheraton Jumeirah Beach Hotel for R8 220pp. Rates include breakfast daily, flights ex-JNB, return airport/hotel transfers, airport taxes and free travel insurance to the value of R3m cover for travellers under 65 years old. The offer is valid until September 18.

Dubai releases new rules for public behaviour Sue Lewitton DUBAI authorities have released new rules for public behaviour through an article in local newspaper, Emarat al-Youm. They represent tightened restrictions on behaviour that goes against the Muslim country’s customs and values. The article said any breach of

the guidelines, by nationals or expatriates, carried a possible prison penalty or deportation. Guidelines include: ● No expression of affection beyond a kiss on the cheek. ● Unmarried couples may not hold hands in public. ● No dancing or playing of loud music in public. ● No mini skirts and shorts

outside private areas and hotels. ● No bikinis or non-traditional swimming attire on public beaches. ● Drinking of alcohol is restricted to licensed premises and private areas and no one may be caught under the influence of alcohol outside these designated drinking areas.

Carriers continue aggressive expansion Fleet

Emirates

Qatar Airways

Etihad Airways

Routes

An artist’s impression of the Park Towers hotel in Dubai

Airport

Emirates currently has a fleet of 129 wide-bodied aircraft. By the end of the 2008-09 financial year, that figure will stand at 132, including four A380s. The carrier will welcome a further seven A380s in fiscal year 2009-10, as well as 10 B777-300ER and one B777-200LR.

Emirates plans to grow the number of flights across its network by 14% in 2009. It introduces services to Durban on October 1 on a 278-seat A330-200 and Luanda, Angola, on August 2 on an A330-200. The airline will also increase capacity on its services to India, the US and Australasia, and has already embarked on an expansion programme into Europe.

Emirates has unveiled its dedicated and unique technology and entertainment corner, called e-zone, in the business-class lounge at Terminal 3 at Dubai International Airport. It features technologies developed with Microsoft Gulf including gaming from Xbox 360 and Microsoft Surface computers. Several applications have been developed, including ‘Destination Guide’, which allows customers to move a 3D globe to zoom in on locations and view destination information and photos.

Qatar Airways has an expansion rate that averages almost 40% year on year. It currently operates 68 Boeing and Airbus aircraft, but its fleet size will almost double to 110 aircraft by 2013. The airline has more than 200 aircraft on order worth over US$40bn.

The airline recently announced new services to Sydney and Melbourne, and flights to Goa and Amritsar in India. Two new European services are being earmarked. In addition to route expansion, Qatar Airways is gradually stepping up capacity to eight cities – Geneva, Kuala Lumpur, Manila, Lagos, Muscat, Mashad (Iran), Tunis and Algiers.

Qatar Airways will also manage the new Doha International Airport, which is set to open in 2013 at a cost of US$9bn with an initial capacity of 24m passengers per year. Once fully developed beyond 2015, the airport will be able to handle up to 50m passengers a year.

The airline currently has a fleet of 44 narrow and wide-body aircraft which will rise to 52, with one aircraft retiring recently. The new additions comprise two A330-300s, one A330-300, two A340-600s, five A320200s and one B77-300ER.

Etihad aims to increase passenger numbers in 2009 by 15% to a total of 7m. Its network will grow to 55 destinations. The airline will launch services to Melbourne, Istanbul, Athens, Larnaca and Chicago as well as increase frequencies on existing routes.

The airline’s phased move into Terminal 3 at Abu Dhabi airport has been completed. The final flight moves saw the airline’s Beijing, New Delhi, Johannesburg and Mumbai services move from Terminal 1 to Terminal 3.

14 n Wednesday July 22 2009

Emirates partners with Marriott on AED1,8bn property EMIRATES Airline and Group has awarded a hotel contract to Marriott International, appointing the hotel management group as operator of the Park Towers – an AED1,8bn (R3,98bn) hotel and apartment property that Emirates is currently constructing on Sheikh Zayed Road, adjacent to Dubai’s Business Bay district. Under Marriott management, the property will be branded as one of the JW Marriott Marquis luxury hotels, the second Marquis property after the

JW Marriott Marquis in Miami, Florida, USA, which is scheduled to open in mid-2010. The 1 614-room hotel will feature two guest-room towers rising from a sixstorey building housing lobby and public space. The first 807-room tower is scheduled to open in 2011 with the second tower opening in 2013. Guests will be able to choose from 16 restaurants, four lounges, three swimming pools, a fitness centre and spa, a business centre and retail shops.

Keep in touch on Qatar Sue Lewitton QATAR Airways has announced an agreement to install Mobile OnAir inflight passenger communication services on its single-aisle fleet of A319, A320 and A321 aircraft as well as several new aircraft

on order. The aircraft currently operate routes across the Middle East, India, Sri Lanka and Europe. Passengers will be able to stay connected in flight using their own cellphones or BlackBerry-type devices and laptops fitted with GSM data cards.

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COMMUNITYNEWS

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Births, deaths, marriages, promotions â&#x20AC;&#x201C; we want to know! Please fax or e-mail TNW's Jeanette Phillips, at jeanettep@nowmedia.co.za or (011) 327 4094.

Appointments and Community news â&#x2013; Allan McDonald has been appointed as group ceo of Recreation Africa. Having recently returned to South Africa from New Zealand, Allan takes over the reins from Adele Forsyth, executive director of Recreation Africa, who will in future focus her expertise on the hospitality groupâ&#x20AC;&#x2122;s marketing and sales efforts.

â&#x2013; Hahn Air has just opened its own office in Johannesburg and has appointed Candy Kasonkomona regional director Southern Africa. Candy is no new face to the industry â&#x20AC;&#x201C; she worked extensively on Hahn Air and other products when Holiday Aviation had the GSA for Hahn.

Happy birthday! Itâ&#x20AC;&#x2122;s birthday month for Cathay Pacific SA and Protea Hotels as they celebrate the 18th anniversary of the carrierâ&#x20AC;&#x2122;s first flight to SA and 25th birthday respectively. Protea Hotels was formed on July 1, 1984, with an initial base of four managed properties, which were controlled by Otto Stehlik and his partners. Since then it has spread across the African continent and will this year be opening two new five-star properties in Cape Town under its African Pride Hotel portfolio: 15 on Orange Hotel in the heart of the Mother City and Crystal Towers Hotel & Spa in the suburban hub of Canal Walk 10 minutes out of the CBD. Cathayâ&#x20AC;&#x2122;s first flight to SA took place on July 4, 1991 and has grown to a daily frequency. According to Cathay Pacific South Africa country manager, David Ryan, SA is a route the company is looking at closely in terms of further expansion. Pictured here celebrating Cathayâ&#x20AC;&#x2122;s status as â&#x20AC;&#x2DC;18 and legalâ&#x20AC;&#x2122; are (from left) Sadiq Dindar, sales manager SA & Indian Ocean; Ruhandi Coetzee, customer sales officer; Modester K Banda, customer sales agent and Charlene Moses, personnel supervisor Photo: Tijana Huysamen

SENIOR FIT CONSULTANT - Sandton 6+ yrs exp. Matric plus Degree/Diploma or certificate inTravel. Knowledge of the Asian market. Extensive SA & Regional knowledge. Tourplan & Asian language an advantage. Salary R11000- R12000. Ann

PRODUCT & BUSINESS DEVELOPMENT MANAGER- Kempton Park Outbound Wholesale. Knowledge of China, India. Compile marketing plans & budgets, sales reports. Marketing and sales. Product training. Salary R15000. Nono

TICKETING MANAGER- Sandton Travel qual. BSP accredited, Amadeus certified/ Galileo.Ticketing & international, domestic & regional IT fares. Knowledge with Quicktrav, BSPlink, refund, ADMS & ACMS. Good knowledge of Africa. Managing & assisting a small team. Available 24/7. Salary R17 000 - R28 000. Ann

SENIOR TRAVEL CONSULTANT- Boksburg Handle all aspects of travel up to full international, invoicing on Quicktrav.Travel Diploma, Degree or Certificate, Galileo. Stable track of record. Nono

SENIOR GERMAN FIT CONSULTANTSandton Travel qualification. 5+ yrs exp. Knowledge of German Market. Extensive SA & Regional Product knowledge,Tailore made FITâ&#x20AC;&#x2122;s . Fluent in German language. Ann EVENTS COORDINATOR- Park Town 3+ yrs exp. In hotels, conferences related industry. Matric, Relevant Degree & Diploma. Sourcing venues for meetings, events and conferences. Knowledge of venue suppliers, Creativity. Budget management experience, Strong communication skills. Flexible hours & attend evening events. Ann

E mail: ann@pcs-sa.co.za nono@pcs-sa.co.za

Personnel with the personal touch '*/"/$*"- ."/"(&3 *4"/%0

Regional Operations Manager â&#x20AC;&#x201C; Cape Town The successful candidate will take responsibility for 10 branches of well known car rental company. Will ensure the smooth and profitable running of the operation, being involved in all functions of the business. Candidates must have relevant operations experience within the travel/tourism industry. Previous car rental experience is highly preferable. R25000/R28000 plus car. Kati Information Systems â&#x20AC;&#x201C; Airline Sandton Well known airline requires an IS Co-ordinator for Southern Africa. Responsibilities include: providing systems administration services and effective support; managing all outsourced I.S. as well as business continuity and disaster recovery plans. Must be an IT graduate with experience in network/operating systems, application and database administration. All round I.S. experience handling hardware, software & communication technologies is essential. R18000/R22000. Tracey Corporate Communications Manager â&#x20AC;&#x201C; Airline Reputable airline based East Rand. Responsibilities include: monitoring the brand; facilitating stakeholder relationships; managing all relevant communication channels; optimising internal and external communication and coordinating corporate social investment and sponsorship activities. Must have previous experience within a corporate communications or PR environment. AA preferable. R25000/R30000. Kati Financial Controller â&#x20AC;&#x201C; Hotel A 5 star hotel in the Northern Suburbs is looking for an EE/AA Financial Controller. Will be required to perform a wide range of financial functions which include bank reconciliations, month ends, VAT recons and budgets. A minimum of a National Diploma or BCom Accounting along with 3-5 years experience and Pastel is essential. R18000. Tracey Application Support Supervisor - Airline Take responsibility for supplier info and relevant tariffs ensuring that these are captured correctly. Implement the commission and margins of the products, liaising with the product & reservations departments. Must make certain that the reservations system is fully functional and that staff are aware of updates or revisions. A supervisory role ensuring the smooth running of the department. Min 1 year's supervisory experience essential. Based Eastern Suburbs. Kati Airline Training Manager â&#x20AC;&#x201C; East Rand Analyse training needs to identify areas for development training. Design training interventions, implement training programs and monitor the effectiveness. A degree, NQF knowledge and relevant experience is essential. Kati Event Manager â&#x20AC;&#x201C; Sandton Previous experience handling Association meetings and conferences is essential, and only candidates with this background should apply. Take responsibility for events from A-Z for established, reputable conference and events company. Take home pay of R15000 to R20000 and highly negotiable for the right candidate. Kati

Top Junior / Intermediate Consultant â&#x20AC;&#x201C; Pretoria Utilize your destination and fares knowledge for corporate clients. Amadeus and Quicktrav required. Join this happy environment! Kati

Affirmative opportunity for Accountant with Hotel experience!! /"5*0/"- 4"-&4 ."/"(&3 /035)&3/ 46#63#4

SALES & MARKETING )BOET PO QPTJUJPO XJUI UPUBM SFTQPOTJCJMJUZ GPS ,FZ "DDPVOU .BOBHFST BOE #VTJOFTT MANAGER/NORTHERN %FWFMPQNFOU .BOBHFST SUBURBS

Help Desk Consultant â&#x20AC;&#x201C; N/Suburbs Assist users with booking & ticketing queries and troubleshooting for top online travel concern. Galileo certificate, strong customer service and excellent communication skills are required. Tracey

your

1FSTPO TUSPOH JO .BSLFUJOH JOWJUFE UP KPJO FINANCIAL MANAGER/SANDTON MFBEJOH 8IPMFTBMFS Degree or relevant qualification and management experience essential!

Shop Assistant - Fourways Do you have previous retail (shop) experience working with money, daily cashing up, banking and stock ordering? Full product training and uniform offered. R5000/R6000 plus benefits. Kati

4&/*03 $0/46-5"/5 #0,4#63(

+PJO XFMM FTUBCMJTIFE GSJFOEMZ DPNQBOZ BOE XPSL AIRPORT ANCHOR/OR TAMBO DMPTFS UP IPNF Provide Meet/Greet and Assist to Guests!!

German Inbound Consultant â&#x20AC;&#x201C; Sandton Excellent infrastructure and exceptional service standards makes this a very attractive company to work for. Candidates must have excellent inbound consulting skills and be fluent in German. Tracey

TNW3413SD

lee botti & associates JOHANNESBURG

CAPE TOWN

TICKETING MANAGER â&#x20AC;&#x201C; NORTH

TOURISM OPERATIONS MANAGER â&#x20AC;&#x201C; CBD

TNW4530

THIS WEEKâ&#x20AC;&#x2122;S TOP JOBS CAPE TOWN eBUSINESS MANAGER â&#x20AC;&#x201C; CBD

The opportunity you have been waiting for! Manage a small but highly successful team while flaunting your ticketing expertise. Great opportunity to expand and develop this department. Your sound ticketing knowledge and excellent Amadeus skills will be your ticket to success! R18 000 highly negotiable.

This elite tourism destination marketing leader requires your top dollar expertise with over 7 years Tourism Industry experience. Solid project management exp at management & operational levels coupled with leadership staff management abilities are ess. Strategizing for the future and more! Highly lucrative package.

If youâ&#x20AC;&#x2122;re a multimedia guru with over 2 years expertise in setting up, running and updating top end sites in conjunction with suppliers, then jump now for this explosive position! Youâ&#x20AC;&#x2122;ll constantly spot the gaps & keep these leaders in 1st position. Youâ&#x20AC;&#x2122;ll be working with teams across the business units and more. Top deal on offer.

JOHANNESBURG

CAPE TOWN

DURBAN

GERMAN SPEAKING INBOUND CONS â&#x20AC;&#x201C; NORTH

CONTRACTS MANAGER â&#x20AC;&#x201C; NORTH

Excellent opportunity with market leading, dynamic inbound operator! Your excellent knowledge of South and Southern Africa and ability to design enticing FIT packages for the German speaking markets will be rewarded! German fluency a prerequisite! Competitive offer.

Tel: Tracey (011) 803 6606 rivonia@nowjobs.co.za

QUICK READ FOR busiest people

Tip top spot for your solid negotiating/managing expertise with suppliers! Be responsible for the entire groupâ&#x20AC;&#x2122;s rates & supplierâ&#x20AC;&#x2122;s database working closely with the Tourplan team. Excellent opp to get those challenges youâ&#x20AC;&#x2122;ve been looking for. Fast thinking team player who is deadline driven. R25 000

Tel: Wayne (021) 418 1084 capetown@nowjobs.co.za

Tel: Mandy (031) 201 8330 durban@nowjobs.co.za

TRAVEL SALES EXECUTIVE!

Aggressive, dynamic and target driven new business sales executive needed for a diversified travel retailer. Donâ&#x20AC;&#x2122;t miss this excellent opportunity to put your name on the map. This key position requires a proven track record and experience in the travel industry. Snooze you loose, call us now and plunge right in. Salary R14 500 CTC neg. on experience

See our website for a further selection of exciting vacancies! www.leebotti.co.za

Outbound Tours Consultant â&#x20AC;&#x201C; N/Suburbs Join established, well reputed company handling outbound bookings to Africa and Indian Ocean Islands. Good knowledge of these destinations will be a big advantage. Tracey Call Centre Agent â&#x20AC;&#x201C; E/Suburbs Own car, valid drivers license and previous call centre experience (in or out of the travel industry) is essential. Be part of a team servicing travel agents and the public handling car rental bookings and queries. Kati Sales Executive â&#x20AC;&#x201C; Cape Town Top hotel group is looking for an experienced Sales Executive to present one of their properties. A company you can represent with pride! Tracey Legal Administrator â&#x20AC;&#x201C; East Rand Liaise with Attorneys and facilitate legal obligations for well known car rental company. Knowledge of High Court & Magistrate Court procedures and LLB with working experience required. Kati Payment Administrator (Debtors) - Sandton Collect pre-payments of bookings, liaising with agents investigating queries, reconciling accounts, allocating receipts and filing. Knowledge of credit management, debtors control and foreign currency transactions is essential. Tracey

Office Hrs (011) 884-9113 Website: www.specialized.co.za e-mail: kati@sgroup.co.za tracey@sgroup.co.za

TNW0714

TNW2048 TNW2048

1MFBTF 5BLF /PUF PG 0VS /FX 5FMFQIPOF /P

CONTACT WENDY/KIM TEL: 011Contact 704 4909 FAX: 086 538 5889 Wendy/Kim E-MAIL: wtp@icon.co.za (011) 704 4909 or e-mail: wtp@icon.co.za

Our website is updated daily! Visit www.specialized.co.za

Senior Leisure Consultant â&#x20AC;&#x201C; Vaal Triangle Strong international leisure experience and leadership skills will be appreciated by this reputable agency. Salary highly negotiable with great monthly incentives. Tracey

)JHIMZ OFHPUJBCMF QBDBLBHF PGGFSFE CZ .BSLFU -FBEFS FINANCIAL CONTROLLER/ GPS ZPVS # $PNN FRVJWBMFOU BOE BCJMJUZ UP MFBE NORTHERN SUBURBS EFQBSUNFOU PG QFPQMF

requires Leading Concern #3"/% ."/"(&3 proven expertise!! /035)&3/ 46#63#4

SPECIALIZED TRAVEL PERSONNEL

Wednesday July 22 2009 n 15

Send your webinar topics to tnw@nowmedia.co.za

TNW NEWS

What do you want to know? Melody Brandon

Showcase this! The annual Asata Travel Showcase hit Johannesburg last week. Getting educated are agents Mandisa Mnyamana and Karina Fick (right) chatting to Virgin Atlantic’s Theo Martin and Faziela Behra (left) Photo: Tijana Huysamen

brought to you by

No-shows should pay-up! Would you support car-rental companies introducing a penalty no-show fee for clients who do not pitch? ■ Yes 50% ■ No 50%

Although the voting showed that the 338 respondents were evenly split on the issue, many were strongly in favour of a no-show fee. “As an agent I would not want to support a car-rental company charging for no shows but now that I have my own fleet of rental cars, I feel it is only fair that clients who cancel pay a penalty.” Saleem Hassan, Ikon Car Rental “And the bill comes to the agent to collect, I don’t think so.” Marijke Klaver, Club Travel “I would certainly support a car-hire company that wanted to impose a penalty no show fee, as long as it was advertised accordingly. Travellers should realise that all travel service providers are running a business and should be respected as such.” Burnice Muir, Burns Cunningham Corporate Travel “Hotels charge for no-shows and car-rental companies should do the same. If they were notified, someone else could have rented the vehicle.” Joedene Armstrong, BCD Travel

To sponsor this poll contact Kate on 011 214 7334 or e-mail katen@nowmedia.co.za

F the idea of sitting through a seminar bores you to tears, why not stay at your desk and tune into one of Now Media’s new webinars brought to you by eTNW and TNW. A webinar is a two-way web conference allowing users (travel agents) to log in to a website at a particular time to listen to a presenter on a specific topic. The Internetbased system allows you to pose questions in a text box, which are directed straight to the presenter who can then answer them live.

eTNW’s recent webinar with Ed Bossley, regional manager Southern Africa, Visa Services, UK Border Agency, received a positive response from travel agents, says TNW editor, Natalia Thomson. “We were pleasantly surprised how easy the technology was for TNW to set up and for agents to use and hope to introduce more webinars that tackle topics of relevance for agents in the future.” Natalia asks agents to submit topics they’d like tackled in a webinar format by emailing tnw@nowmedia.co.za. “I think it is a wonderful idea,” said Gaby Phillips from

How to see Ed’s webinar and get access to future webinars: www.etnw.co.za for notice on ● Log on to www.etnw.co.za upcoming webinars ● Click on ‘search archives’ ● Depending on the topic, open ● Enter the keyword ‘UK visas’ it to see the link to registration ● Click on the story headline ● Complete the registration ‘UK webinar well received’ form. ● The link to the webinar will be ● You have an option to ask for below, click and watch a reminder to be sent to you ● Keep a look out on

Travelmax after tuning into last week’s webinar. “There are a number of issues that affect travel agents that could be covered.” Charmaine Lombard from Flight Specials agreed: “It is great to be able to ask questions directly and get the answers. We always need updated information.” “The fact that questions are live is brilliant! High commissions and consulates are difficult to get information from and a platform like this is invaluable to travel agents,” said Veronica Cullis from 1 to 1 Travel.

before the webinar. ● Click on the link on the day of the webinar, enter your email address and watch. ● You can post questions live to the speaker on the webinar in a box at the bottom of the page. To page 2

The ADM blame game continues... SAA blames Iata for duplicate ADM errors, reports Natalia Thomson “WHO’S going to pay me for my time trying to sort these ADMs out and disputing them?” That’s the response from David Pegg, md Sure Viva Travels, as SAA laid the blame on Iata for hundreds of duplicate ADMs dating as far back as July 2007 being issued to agents. Soon after the ADMs were issued, SAA confirmed it was aware of the problem and claimed Iata would have to deactivate them. Some of the ADMs were correctly issued as SAA was simply recouping overpayments made to agents. In others, SAA allegedly left out the ticketing dates and should be disputed. Iata confirmed it was in contact with all parties to investigate the ADM problem to avoid any recurrence, but added that it only provided the system for processing of transactions. Said spokesperson Linden Birns: “Iata does not load files on behalf of airlines and would

only get involved in the event of any technical problems in uploading the file and by facilitating the correction of post-file processing upload errors. This is an airline process through BSPLink.” Linden added that BSPLink had validations to ensure that a mass upload file or documents were not processed multiple times. “All BSP participant airlines are given the relevant guidelines that confirm this and the principle used in the process.” Wings Travel & Tours managing member Pamela Passmore says she still has ADMs going back a year that remain unresolved. “The current name of the game is pass the blame. SAA blames the GDS and Galileo claims SAA has filed incorrect information. A guaranteed fare apparently means absolutely nothing to these principals.” “Whatever happened to the R200 admin fee that SAA had agreed to pay for successfully

disputed ADMs?” asks XL Rosebank Travel md, Allan Wolman. “The cost incurred by agents trying to sort out these duplicate ADMs is enormous yet neither Iata or the airline are in the least concerned. Many airlines add an additional admin fee on top of ADMs and why is this allowed?” Sure Travelmasters’ Ivan Visee suggests agents charge for their time and raise an appropriate invoice to Iata. “The bullying tactics employed by these organisations will have to be challenged by the industry. I would like to believe that, as this is a major industry issue, Asata will take it up with Iata.” According to the SAA Travel Agents Manual, agents can invoice SAA for the amount of R150 plus VAT per successfully disputed ADM. “The question is, who do you submit these invoices to and how will they be paid?” asks Harvey World Travel consultant Blackie Swart. ■

Editor’s note: What do you think? Send your comments to tnw@nowmedia.co.za.

TNW3419SD

16 n Wednesday July 22 2009

QUICK READ FOR DECISION-MAKERS