Travel News Weekly - 9 december 09 by Now Media

SouThERN AFRicA’S TRAVEL NEWS WEEKLY

December 9 2009 I No. 2087

Recommended by business executives and teenage backpackers. It’s just like being at home, except someone else makes the bed in the morning.

INSIDE

TRAVEL NEWS WEEKLY

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NEWS

Reservations: 0800 113 790 or www.citylodge.co.za. Galileo Access: CG, Amadeus Access: TA.

NEWS

agENTzoNE

riDiNg OuT ThE STOrm

ONLiNE wOrkShOpS

ThE NAkED AgENT

Retailers look at ways to cut costs

Training online is the way to go!

Get some training!

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Visaster!

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Visa problems abound

Last-minute travel with children a nightmare natasha tippel

CHENGEN countries are tightening up on regulations for families travelling to Europe, making it more difficult to obtain visas for children. The Austrian Embassy insists that all children under 18 years of age, applying for a visa, require an unabridged birth certificate. The regulation, which was introduced in July, is now being strictly enforced. “This is now a major problem for all families who have planned a Christmas holiday in Austria as it takes

anything between four and six weeks to get an unabridged birth certificate and it is now too late for any travel in December,” says inge Beadle, co-owner of Corporate Travel Services. Many believe the tightening of controls is to prevent child trafficking and protect children from being abducted or taken out of the country without their parents’ consent. “The parent has to supply proof of who the child’s biological mother and father are and the only way to do this is by producing an unabridged birth certificate,” says Pamela Schavemaker

‘Call us to see if we’re open’ – Nigerian embassy Melody Brandon

OLLOWING complaints from agents that the Nigerian consulate closed for two days without warning, Travelinfo is doing all it can to get information about embassies’ holidays. “The consulate and embassy only accept visa applications twice a week. Last Thursday we sent an application with

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a courier up to Johannesburg and he was greeted with a ‘closed’ sign. There was no explanation given,” says Betty Dewit, senior consultant at Pietermaritzburg Travel Agency. Betty’s clients need to go to Nigeria for business, but she has doubts whether they will receive their visas in time. “If the consulate accepted applications every day it would To page 12

from Visa Express. Madeleine van der Bank, visa consultant at Harvey World Travel in George, believes the embassy is not only protecting the child but also the travel agent. “Imagine someone takes your child without your knowledge to a foreign country. Now imagine you are the embassy or the agent and you allowed that to happen. Serious repercussions!” But this regulation is not new to Europe or the rest of the world and has been implemented in other countries, such as Germany, Italy, Australia and the USA for

quite some time. As Shaun Bartlett, gm of MDS Holdings, notes: “It will more than likely filter through to the smaller countries in the next few months.”

Dealing with challenges

However, there are ways to make the travel agent’s life a little easier. Madeleine notes that most embassies and consulates will allow the application to be processed if agents can prove that they are making an effort to supply the embassy/consulate with the requirements. “Try a baptism

certificate or a clinic card; these documents normally have both parents’ names on them. Ensure your clients go to the Department of Home Affairs and start the unabridged birth certificate application process. Get a copy and the receipt and show the embassy that the certificate has been applied for. The embassies know that these certificates take quite a while to obtain, in some cases up to four months. Once the embassies see that you and your client are really trying to get what they want, they will To page 12

Another visaster story on page 12

The holiday season is heating up with Rani Resorts’ special Piri Piri Hot Deals valid for travel until December 22. Rani’s Indigo Bay, Matemo, Medjumbe, Lugenda and Vilanculos Beach Lodge properties are offering a range of specials with details available on Travelinfo. Featuring these sizzling offers are (from left) Vanessa Roux, reservations consultant; Teresa Gibson, sales manager and Kim Khalil, reservations consultant Photo: Tijana Huysamen

Feeling hot, hot, hot!

NEWS

She’s the biggest in the world! Melody Brandon on Oasis of the Seas

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Her answer off by miles, Sheila’s “cow sense” was always a target of ridicule.

TRAVEL NEWS WEEKLY

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EDITORIAL Editor: Natalia Thomson nataliat@nowmedia.co.za Sub-Editor: Ann Braun annb@nowmedia.co.za Cape Town Editor: Hilka Birns hilkab@nowmedia.co.za Journalists: Jeanette Phillips jeanettep@nowmedia.co.za Natasha Tippel natashat@nowmedia.co.za Melody Brandon melodyb@nowmedia.co.za Photo Journalist: Tijana Huysamen tijanah@nowmedia.co.za Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) ADVERTISING Sales Manager Kate Nathan Advertising Coordinator: Natalie Walker PRODUCTION Design Head: Brendon Bester

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EIGHING over 225 000 tons, 360 metres long and 65 metres wide, Oasis of the Seas, the world’s largest cruise ship, caters for every traveller’s personal style, preferences and moods, as TNW found out on its recent pre-inaugural cruise. “Bigger by itself is not necessarily better. We wanted to increase our footprint in terms of offering more variety for our guests. We believe we have done so with our neighbourhood concept. No one else has done this before and it is very important to our brand,” said Royal Caribbean president and ceo, Adam Goldstein. The giant ship is categorised into seven unique neighbourhoods. Central Park, a great place for guests to read and relax, is home to a host of different plant species as well as restaurants and shops. The Boardwalk is a fascinating family area, including an ice-cream parlour, American diner, a handcrafted carousel, an Aqua theatre, rock climbing, and zip line. The Royal Promenade is a vibrant venue by night, one of its unique features being the Rising Tide bar. Cruisers can enjoy a drink while moving slowly between Central Park and the Royal Promenade. The Sports and Pool Zone is a dream come true for teens and fitness fanatics. Pools, Jacuzzis and kiddies’ pools are dotted all over the deck. There are also restaurants and poolside bars.

The Boardwalk neighbourhood on the Oasis of the Seas Vitality at Sea Spa has international hair stylists on hand, a fully equipped gym and world-class spa facilities. Personal trainers make sure guests are well pampered. Entertainment Place is a non-stop party in the evenings. Casino Royale appeals to gamblers, while

other guests may prefer to watch a stage performance in the Opal Theatre, or comedy at Comedy Live. The Youth Zone would appeal to under-18s. The 2 669 sqm ‘kids’ only’ playground offers activities from arcades to scrapbooking lessons. ■

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2 n Wednesday December 9 2009

QUICK READ FOR DECISION-MAKERS

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NEWS

Riding out the storm Travel retailers have been looking at ways to cut costs, improve operational efficiencies and generally assist their members/franchisees weather the economic downturn. Max Marx reports on the latest developments.

HILE some travel agency head offices have introduced new technologies, cut membership fees, or increased marketing efforts to keep the phones ringing, others have gone so far as to revamp their membership fee structures or are introducing new membership fee models. SATC is one agency to introduce a new franchise fee model by the end of 2009 that will see members paying a much more realistic franchise/management service fee in return for the value they derive from SATC’s business model. “The new management service fee will be linked to the BSP performance of the individual franchisee rather than being based on the previous year’s sales volumes and is envisaged to bring our members modest savings, among other things,” says Thapelo Lehasa, SATC’s ceo. SATC has acquired technology that will significantly improve its ability to accurately track the performance of individual SATC members and is continuing to look for solutions to improve operational efficiencies and reduce costs at agency level. At the end of 2008, when the economic crisis began to bite, SATC gave members a discount on their franchise fee, but Thapelo says the group has not seen a strong need to do this again in 2009.

Flight Specials introduced a flat franchise fee in 2008, not linked to percentage turnover, and has not increased franchise fees to date. Franz von Wielligh, Flight Specials gm, said the agency grouping had also introduced a flat ticketing fee, not linked to booking class, number of segments or as a percentage of ticket value. “We charge an R88,50 ticketing fee for our non-Iata members, and pay back 100% of supplier overrides to our members. We’ve also invested in online marketing strategies to create business for our members.” Morne du Preez, ceo of Tourvest Travel Services (TTS), said TTS was exploring cost improvement measures wherever possible in order to reduce costs. “We’ve fully re-engineered our front, mid and backoffice systems, and are busy introducing Amadeus Sales Manager and Amadeus Agency Manager software to improve productivity and the cost of processing all back office transactions.”

Reducing costs

On its franchise side, Tourvest has reduced the cost for franchisees and is tailoring solutions that best suit their business requirements. Meanwhile, Sure Travel has negotiated with its preferred suppliers to decrease targets. “We’ve increased marketing spend

equal value for the services they consume relative to smaller members as we’ve narrowed the cost of the membership gap between the large and small member companies.”

Market, market, market

Vanya Lessing and advertising to keep the Sure brand firmly in the public domain. Our current fees model is still very competitive and offers an excellent Return on Contribution,” says Vanya Lessing, Sure Travel’s ceo. Sure Corporate is introducing a new business model early in 2010 that will see the introduction of a flatfee membership as opposed to fees based on BSP or turnover. “The new business model,” says Jim Weighell, Sure Travel’s corporate manager, “will enable members to bring down their process costs.” He says larger, independent business travel companies have in the past to some extent been penalised for their size where fee models are turnover related. “The larger companies can now be certain they’re receiving

The sophisticated

Flight Centre’s in-house training department has been providing staff with training sessions on increasing conversion, maximising sales and retaining clients. Sam van Gool, Flight Centre’s gm: human resources, says the company’s business models cater for good and notso-good times. “We’ve significantly increased our advertising spend and implemented additional media opportunities to keep the phones ringing. Our product contractors have brought the right product at the right price to market, and our management team has engaged consultants on a strategic level to see where company strategies can be mutually beneficial.” Wally Gaynor, md of Club Travel says its franchise division has never done so well, with more than eight new branded offices in the pipeline. “We’ve not had to change anything to attract new members. Our pricing and à la carte options offer the ‘best bang for your buck’ in the industry. It’s not all about cost, fares or override incentives. It’s often about technology and our solid IT platform is streets ahead of

Wally Gaynor the competition.” Travel Counsellors (TC) gm Will Puk says the company’s TCs are doing well and haven’t seen a downturn. “October 2009 was another record month for Travel Counsellors South Africa with our TCs experiencing an average growth in turnover per TC for the 12 months to October 31, 2009 of 21%. With our TCs having no overheads and getting virtually everything else free, there are no costs we can cut back on for them.” Tammy Hunt, eTravel’s operations manager says eTravel helps its ITCs constantly. “We pay the highest commission structure in SA from 65% to 90%, pay from 50% to 80% of all overrides, assist them with cost cutting, corporate presentations and annual budget preparation, and pay their QuickTrav costs.” ■ TNW4982

venue in Bloemfontein… • Accommodation • Conferencing • Functions • Weddings • Spa Treatments • Spa Water Facilities • Image Consulting • Coffee shop

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QUICK READ FOR DECISION-MAKERS

NEWS

Special Fares

Jo’burg - Windhoek return from ZAR990 * Extended to 31 Dec 09

Show a leg! Cathay Pacific passengers can now secure seats with extra leg-room in economy class by paying US$100 (R752) per sector on long-haul flights or by redeeming 20 000 Asia Miles. From January 1, extra-leg-room seats to China and regional destinations will be availabe for US$25 (R188) or 5 000 Asia Miles. Ready for those long-haul legs are (from left), Ruhandi Coetzee, customer sales agent; Mathabo Masilo, sales support; and customer sales agents Modester Banda and Janet Julius Photo: Tijana Huysamen

Ciao Wael! Natalia Thomson

GYPTAIR regional manager South Africa and Zimbabwe, Wael Kadry’s parting gift to the country will be the addition of a further three flights a week between Cairo and Johannesburg in 2010. Wael leaves South Africa to head up the airline’s operations in Italy, one of EgyptAir’s most successful routes, with 38 flights a week to three Italian destinations: Rome, Milan and Catania. “In the time I’ve been in South Africa, EgyptAir has increased its flights on the Johannesburg route from four flights a week to seven. We expect that, by 2010, EgyptAir will operate a total of 10 frequencies a week.”

One of Wael’s tasks is to increase the airline’s corporate business from Italy – something his team successfully did during his stay in South Africa. “We’ve worked strongly with the travel trade and have increased our market share three-fold since 2007.” Wael attributes the success of his tenure partly to the airline’s joining of Star Alliance last year and the positioning of Cairo as a hub after the opening of the new terminal. “I expect that we will be fully booked up to July 2010. We’re already on a load factor of 78%. With the World Cup in South Africa and the recession coming to an end, we’ll start to see the boom.” Also on the cards for the

SA route is the promise of an A330 with full flat beds in business class by May 2010. “South Africans are interested in many areas of travel like beach, culture, history, shopping, etc and this has helped us when classic beach markets like the UK and Italy dropped off. South Africa is a robust market and consumers are still travelling despite the recession. Once they’ve been to Mauritius a few times, they need something new and Egypt certainly offers them variety.” In addition to great onward connectivity to North African, Middle Eastern and European destinations, EgyptAir also offers a free stay in Cairo to travellers transiting over seven hours. ■

New direct services from Johannesburg 5 flights a week Jo’burg - Accra return from ZAR2650 *

Jo’burg - Lusaka return from ZAR1240 * Companion fare ZAR1000 & ZAR1000 *

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Tel: 0860 109 716 reservations@airnamibia.za.com P/P excl taxes, T&C apply Fares are listed in the GDS

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Fly Fabulous to Australia. Remember how exciting flying used to be? When getting aboard a plane was as exciting as the destination itself? Welcome aboard V Australia, Richard Branson’s newest international airline. We put the ‘fabulous’ back into flying. Non-stop Jo'burg to Melbourne from 13 March 2010. Fully lie-flat beds • Award winning entertainment • Gourmet food • Boutique bars • Mood lighting • World-renowned service

Book with your preferred travel agent or visit www.vaustralia.co.za

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Wednesday December 9 2009 n 5

NEWS mauritius

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for w o n Book D JULY N A E N JU 2010

KQ awards agents More Seats! More Rooms! More Mauritius!

Zukiso Makalima, Protea Hotels sales manager Africa, Melisia LaCock, Kenya Airways marketing manager and Martie Malan, proprietor of Destination Marketing Services, were pictured at KQ’s annual agent awards evening held in Gauteng on November 27

Trafalgar offers family experiences Jeanette Phillips

T Secure your bookings now For the long MID-YEAR HOLIDAYS Make 2010 your clients' Year for Mauritius!

Indian Ocean Island Lifestyle For Reservations call Beachcomber on 0800 500 800 www.beachcomber.co.za

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We wish all our valued agents and clients a Peaceful and Happy Holiday Season, and Good Health and Prosperity for the coming year.

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RAFALGAR has launched its stand-alone family holiday programme – the 2010 Family Experiences, which introduces 10 planned and tailored family itineraries through Britain, Europe and North America. “Family travel is one of our fastest growing markets, evident from our early-bird sales for the 2010 season which, since October, has seen global booking numbers on our US Family Experiences tours up 79% on the same time last year,” said Nicolas Le Roux, gm of Trafalgar. Nicolas says the company has seen a shift in family travel trends, with families looking past the traditional beach getaway in search of ‘soft’ adventure, educational and authentic experiences, and seamless, all-inclusive holidays suitable for all ages. All Family Experiences are scheduled during the school holidays, making them perfect for a family getaway. They include: ● 10-day Gladiators, Gondolas and Gold, which takes travellers to Rome, Assisi, Florence, Bologna and Venice. Travellers will also experience the Colosseum, pizza making, indulge in a special highlight dinner in a Tuscan restaurant, a private cruise through canals of Venice and learn to decorate Venetian masks. ● A nine-day Spanish Salsa tour begins in Madrid and visits Toledo, Cordoba,

Seville, Granada, Valencia and Barcelona. Travellers can learn the history and art behind Spanish sword making at a Damascene steel workshop, enjoy a Spanish-style barbecue, take a flamenco dance lesson, see the Alhambra Palace, join a paella-making class and a sightseeing tour that includes Gaudi, the Ramblas, Plaza Catalunya and the Gothic Quarter. ● An eight-day Wild West, Cowboys and Buffaloes tour takes families through cowboy country. The tour visits Jackson, Cody, Sheridan, Hill City, Keystone and Fort Laramie. Families can also visit Yellowstone Park, ride an 1880 steam train, see Mt. Rushmore and enjoy a ranchstyle dinner at a working ranch, roast marshmallows on an open campfire, go trout fishing in Piney Creek and enjoy a mini golf tournament. Trafalgar offers families a number of ways to save on their adventure. Every tour offers Young Traveller Discounts with savings of up to 10% on the touring price for clients aged five to 17 years, early booking discounts, second tour discounts and triple and quad room sharing reduction. Travellers can further save with Trafalgar’s Early Bird Limited Offer, valid until December 21. Travellers booking and paying in full by this date can fly free when booking their 2010 holiday to Europe or receive a 10% discount on any tour. ■

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6 n Wednesday December 9 2009

QUICK READ FOR DECISION-MAKERS

AirHeads bmi announces network changes

EFFECTIVE March 27, 2010, bmi will suspend its LondonAmsterdam service. The airline will also transfer its HeathrowBrussels service to Brussels Airlines from January 10. From early the next year the airline will also suspend services between Heathrow and Tel Aviv, Kiev and Aleppo. The final services to and from Tel Aviv and Aleppo will operate on January 9 and 10 and the final flight to and from Kiev on January 10. The airline said in a statement that its immediate priority was to secure alternatives to rebook passengers with minimum disruption. The airline intends to start re-accommodating passengers from this month. All passengers must be ticketed by December 1 to be eligible for re-accommodation.

EK heads to Tokyo in 2010

EFFECTIVE March 2010, Emirates will start services to Narita Airport, Tokyo. The airline will service the route five times a week using a B777-300ER configured with eight private suites in first class, 42 business-class seats and 304 economy-class seats. The flights will operate on Mondays, Thursdays, Fridays, Saturdays and Sundays. Flights will depart Dubai at 02h50, arriving in Tokyo at 17h55. The return service will depart Tokyo at 21h40 the same day, arriving in Dubai at 04h35 the next day. Emirates will operate the flights in a codeshare with Japan Airlines. The airline will advise further details of the codeshare at a later stage.

NEWS City Lodge awarded level four BBBEE status Kate Els ity Lodge Hotels has had its Broad-Based Black Economic Empowerment (BBBEE) verification status raised from Level Six to that of a Level Four contributor, with a 100% recognition level. The Group’s BEE status is further enhanced through its Value Adding Vendor status, giving it a Preferential

Procurement Recognition Level of 125% (Level 2). Apart from having 23,8% black ownership, the group’s Equity Ownership score has increased as a result of nett value being realised by the group’s BEE partners. The group has also made significant improvements in skills development, preferential procurement, enterprise development and socio-economic development

to the point

and continues to explore and implement innovative systems and processes that will both sustain and improve current scores. “We are very pleased that our BBBEE rating has improved so markedly. This illustrates our strong and ongoing commitment to sustainable transformation and economic growth throughout our operations across SA,” said ceo, Clifford Ross. ■

☞

● GAP Adventures, represented by Development Promotions, has announced that for all new bookings, travellers no longer have to pay a portion of their tour price on the first day of the tour. What was previously separated as a local payment for its tours is now being included in the upfront tour pricing as displayed on the website. Certain park fees and local charges will still apply on some tours; only the GAP Adventures local payment has been discontinued.

QR to operate daily to Sweden

FROM March 28, 2010, Qatar Airways will increase capacity to Sweden with its Doha-Stockholm route being expanded from five flights a week to a daily service. The airline will also deploy an A330 on the route. The larger A330 will offer more than twice the current A319’s seating capacity with up to 260 seats – 24 in business class and 236 in economy class. The business-class seats have a pitch of 152cm in a 2-2-2 configuration. All passengers have access to seatback TV screens giving them the opportunity to watch programmes when they choose. The fully interactive system allows passengers to forward, rewind, stop and pause their programmes giving them greater flexibility over their viewing options. Regardless of class of travel, passengers can enjoy interactive on-board entertainment.

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United to launch first Africa route

UNITED Airlines will launch its inaugural service to Africa in 2010 with a daily service from Washington to Accra, Ghana, continuing to Lagos, Nigeria, subject to government approval. The daily non-stop service begins on May 2. The return service operates Lagos-Accra-Washington. Flights will be operated by a Boeing 767.

Finnair introduces upgrades by SMS

FINNAIR has launched a new service where Finnair Plus members can confirm a suggested upgrade of travel class by replying to a text message. The service will first be introduced on international scheduled flights departing from Helsinki and will later expand to include departures from stations abroad. The upgrade is redeemed with either member vouchers or Finnair Plus points. The upgrade proposal is flight and passenger specific. Customers are advised to reply as soon as possible, since the number of available seats is limited. Finnair Plus points are accrued according to the original travel class. When the upgrade has been confirmed, the customer may check in at the business-class check-in desk, may carry more baggage than normal and may use the lounge facilities. If the customer has already checked in before the upgrade is confirmed, a new check-in procedure is not needed. The original boarding pass is shown at the airport service points, when needed. The upgrade service is not available on codeshare flights operated by Finnair’s partner airlines, on Leisure flights or for award ticket reservations. QUICK READ FOR busiest people

Be astonished... The only daily non-stop flights to Cairo with easy connection to many Middle Eastern and European cities. For more information visit: www.egyptair.com or contact our Johannesburg Office on (011) 327-0258/9 or our Cape Town Office (021) 421-7503/13

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NET#WORK NALEDI BBDO 8007700/03-PUNK

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Diski fever sweeps Sandton! Sandton Convention Centre (SCC) staff took to the streets recently to show locals how to Diski. The SCC has taught all its staff how to Diski dance in the run-up to the 2010 Soccer World Cup. Staff will also be doing impromptu dancing for guests at the centre over the next couple of months. Pictured here among their colleagues are Fikile Hadebe, Mpe Leonard, Mati Nyazema (executive director), Yolande Els and Phillipine Lerumo Photo: Tijana Huysamen

Training online is the way to go! Natasha Tippel

Bookmark our brand new trade website for Punks, Piccadilly and the chance to win 2 economy return tickets to London & 3 nights accommodation, if you register before end December. Check out newsagentlive.co.za for news, product information, downloadable documents and images, plus essential ticketing and transfer details for your customers. Nice one brotha.

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8 n Wednesday December 9 2009

ORE and more travel agents are turning to online workshops when it comes to product and destination training. Jane Rezac from the marketing department of Development Promotions has noticed a definite increase in travel agents completing online workshops. “I think with the economy the way it is at the moment and good jobs being hard to come by, agents are doing their best to increase their travel knowledge and protect their jobs. Service is of utmost importance and if an agent does not know or understand a product or destination their client will go elsewhere.” “I have always participated in online workshops, as I find it very interesting and informative. I also encourage junior consultants in the office to participate,” says travel consultant at Club Corporate, Zaida Sawyer. Travel consultant at Pentravel Cresta, El-Marie Barnard, has completed several TI online workshops. “If it is a workshop on a specific country or product that we sell a lot of and I am not familiar with, I then do the workshop to learn more about the destination or product to expand my knowledge of it. “You learn a lot about the country or product, which helps you sell with more confidence and, I must say, the prizes are always very attractive,” says El-Marie. Jane agrees: “The online training is an ideal platform for learning as agents do not need to be out of their office attending training seminars. Rather they can do it in their own time and at their own pace and of course the ‘rewards’ are always great, especially if it includes a trip, as this then gives the agent ‘hands on’ experience as well.” Suppliers are also taking note of the increase in demand for online

workshops. Divisional executive of Travelinfo, Linda van der Pol, says TI Online workshop sales are up and fully booked until March. “Actually, we already have bookings for most months in 2010 with two workshops booked for December 2010.”

Why you should take an online workshop…

● Self-paced – do it in your own time, when you’ve got time ● Convenience of your own office, no travelling ● Ease of use – no installations necessary ● Small, manageable modules taking five to 15 minutes each ● It’s free! ● Incentives and prizes ● Practical – geared to increase your sales and commission ● For the industry by the industry ● Workshop assistance through online forum and e-mail ● Results available immediately ● Become a specialist in fields of your choice and enhance your career ● Closed user access makes it faster than the web ● Higher information retention than traditional workshops ● Sophisticated system – using the latest technology to your advantage ● Available 24 hours a day for up to two months at a time

Enrol now!

TI Workshops Online is currently offering the following workshops: ● Etihad Airways – From Abu Dhabi to the world ● Atout France – Discover France ● Holiday Autos – Reinventing car rental ● Legacy Hotels & Resorts – Special experiences for special people ● Freeway Holidays – Your link to the world ● FX Africa – Your money matters! ■ QUICK READ FOR DECISION-MAKERS

PillowTalk

A brief look at this week's hotel news Rezidor opens second Tunisian property

THE Rezidor Hotel Group has opened the Radisson Blu Resort and Thalasso Monastir in Tunisia, its second property in the country. The 280-room hotel is set on a beachfront site facing the Gulf of Hammamet in the Mediterranean. Resort accommodation includes 264 guestrooms, 14 junior suites and two senior suites. All rooms are equipped with complimentary highspeed Internet access and a private balcony or terrace overlooking the pool area and the Mediterranean. Resort amenities at the Radisson Blu Resort & Thalasso Monastir include a spa, three restaurants, six bars and lounges, several indoor and outdoor swimming pools, and athletic facilities such as tennis, beach volleyball, water polo, aerobics, jet skiing, water skiing and canoeing. The fitness centre features a wide variety of the latest equipment and children are welcome at the dedicated Mini Club. The resort offers three meeting rooms and a ballroom. A range of tented enclosures can be erected on the grounds for outdoor events and a garden area can accommodate 600-800 guests. The fully equipped business centre provides complimentary high-speed wireless Internet for all resort guests.

NEWS

Beachcomber to develop resort in Morocco David Marsh

HEN Beachcomber redesigned its logo recently it dropped the words ‘Mauritius’ and ‘Seychelles’. While the group has plans to develop new resorts at these existing destinations, it is also going boldly into new areas, including its first real estate property and hotel development at the foot of the Atlas Mountains outside Marrakech in Morocco. The project will cost over R3bn and will consist of a luxury hotel and villas using Beachcomber’s successful

resort formula adapted to the Atlas Mountains and Moroccan setting. It will feature an 18-hole golf course and is scheduled for opening in September 2011. Marrakech is not known to the SA market, nor served by air directly. Beachcomber’s new property development in Mauritius will meanwhile carry more weight for South Africans. The group is planning to develop what is known as an IRS project on the west coast, south of Port Louis. Domaine Harmonie will consist of 220 villas on 180 hectares, including a golf

course. Under the scheme, foreign citizens who invest in the project will be able to apply for Mauritian residency and benefit from a very low tax rate. Many are expected to put their villas into a rental pool run by Beachcomber. The other big project for Beachcomber in the foreseeable future is a second resort on the Seychelles. When Beachcomber built Sainte Anne it was always its intention to develop a second resort at Praslin and land was secured. Those plans are now being dusted off. ■

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Royal Chundu opening delayed

AFRICAN Sun Limited has advised that the opening of the Royal Chundu Zambezi River Lodge in Livingstone has been delayed until this month as a result of delays in construction.Once complete the lodge will feature 14 rooms divided into Mainland or Island Suite Lodges.

Hout Bay Manor opens wellness suite

IN celebration of its second birthday, Hout Bay Manor has opened the Inzolo Wellness Suite. The suite offers healing massages, facials and other pampering therapies with the ‘Healing Earth’ product range. The Rizzato Spa Consulting, based in Europe, was brought in to advise and consult on standards and procedures and the state-of-the-art equipment such as the treatment beds came from Gharieni Electro-Medical. “We wanted to create something unique and intimate that offered guests and day visitors utter relaxation while promoting general good health and all-over well being. After a year of research and visiting dozens of European spas, we believe we have achieved a serene day therapy experience that’s appropriate for the Manor enhanced by the local ‘Healing Earth’ organic products,” said Claudia Mueller, hotel manager. The suite is open from Monday to Sunday from 07h00 to 17h00.

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- Pretoria - Cape Town - Durban

Refurbishment plans for The Hide

THE Hide, situated on the eastern boundary of Hwange National Park, Zimbabwe, has announced plans for a third refurbishment next year. The camp will be closed from January 13 until February 14, 2010. Upgrades will include significant work to the A-frame, the main meeting area of the camp and all its facilities; the construction of a new building to host the reception office and curio shop; a new large pool with a teak deck and outside bar area; the relocation and redesign of two tents and general improvements to the other eight tents; enlarging the outside breakfast and boma areas; improving the kitchen facilities and refuse disposal and developing the vegetable garden and tree nursery. The Hide will have some rooms available from February 15, which will include six tents. Dining will take place in a temporary site set up in close proximity. Gavin Rennie, general manager, confirmed that the camp would reopen completely on April 1, 2010.

reliable and

Accommodation units are close to soccer stadiums, fan parks, tourism hot spots, airports, transport facilities, pubs and restaurants. Travel industry rates are available.

2010

bedzzz.com

accommodation

Book now : +27 11 783 4260 info@simplebedzzz.com . www.simplebedzzz.com TNW3659SD

QUICK READ FOR busiest people

Wednesday December 9 2009 n 9

AGENTZONE the

agent

AGENT ALERTS

Get some training!

n TK to change commission structure

Scenario: The cheapest flights to Bangkok, Thailand, for two people travelling during specific dates in November 2009

n CX ups fuel surcharges

Travel Associates, Morningside Shopping Centre

Walking into this neat agency, I was immediately greeted by the friendly consultant – the only one in the store. Admittedly it was a Friday afternoon and business seemed quiet. That was the impression, until I sat down and the agent twice had to interrupt the consultation while she answered the phone to deal with other clients. After listening to my request, she asked me if I had a preferred airline and then set about finding me the cheapest fare to Bangkok. Little did she know that, having heard about an Etihad special from SA to Bangkok for as little as R4 500 that same day for travel in November, I was looking for a specific special. The agent quoted me a fare of R6 600 on Qatar but couldn’t find the exact dates I was looking for. I casually mentioned seeing the special from Etihad. After another five minutes or so she finally found it and quoted me R4 900. I assume the agent had no intention of following up with me because she didn’t bother to ask for any of my details.

★★★

EFFECTIVE December 1, Cathay Pacific and Dragonair have increased fuel surcharges at follows: Between Hong Kong and Africa, South West Pacific, North America, Europe, Middle East and the South Asian subcontinent, surcharges have increased to US$44 (R327). To all other destinations, surcharges are charged at US$9,5 (R71).

n SAA flight cancellations to affect QF pax

Winning agent: Kristy Le Roux Kristy couldn’t have given me more efficient or friendlier service

STA Travel, Morningside Shopping Centre

Flight Centre, Rivonia Square

I walked into this small but bright agency to find three consultants sitting behind their desks. Kristy Le Roux, greeted me with an eager smile and immediately asked how she could help me. Straight off the bat, she took down all my details and the specifics of my request. She set about finding me the cheapest fare to Bangkok and came up with the fare on Qatar Airways. I enquired about the special Etihad was running and she continued her search, finding the fare quickly and easily. Kristy went beyond the call of duty, offering advice on medical insurance and presenting me with various pamphlets and options. She was also the only agent to ask which passport I’d be travelling on. She assured me that she would email me the quote the same say – which she did – and promised to phone me on Monday to follow up with my request. I couldn’t have asked for more efficient or friendlier service!

The reception I received when walking into this agency cannot be described as friendly or welcoming. The two consultants seemed less than excited to help me with my request. I told one of the consultants what I was looking for and she immediately quoted me a fare on Cathay Pacific for over R10 000. When I asked her about the Etihad special she set about a painfully slow search, coming up with nothing. The other consultant noticed her colleague struggling and offered to assist in finding the fare, saying it was strange as Etihad was a preferred and their specials should be easily accessible to Flight Centre. She then suggested the first consultant google Etihad and look for the special on its website. She then had to help the consultant spell ‘Etihad’… After some more painful searching the agents found the special but claimed it was only for passengers from Cape Town and that there were no longer flights available from Johannesburg. At a later stage, the agent emailed me a quote for flights on Etihad for R10 200 for two people.

★★★★

★★

kristy's tips

take down clients’ 1 Always details. It leaves them with

the impression that their request is important to you, no matter how small.

and 2 Iftiredyou’reafterfrustrated a long week’s work, don’t let it show! We’re all human and we all feel that way at some time or another but remember you’re not just selling travel, you’re selling yourself.

EFFECTIVE January 1, 2010, Turkish Airlines will change its current commission structure. To receive the current commission, agents should ticket reservations before this date. The new structure will be announced shortly.

SAA’s Friday and Saturday flights to Perth from February 5-March 27, 2010 have been cancelled. Qantas passengers booked on flights QF303 and QF304 will be affected and have been re-accommodated as follows: ● Passengers on flights QF303 from February 6-March 27 (day 6) have been rebooked on the day 7 flights and passengers booked on QF304 from February 5-March 26 have been re-accommodated to flight QF304 on day 6. ● All passengers affected by these changes, ticketed on or before November 26, can rebook to other QF services, subject to availability of the ticketed class of travel. These sectors must be rebooked by the original creator of the booking. ● Should the original class of booking not be available on Qantas, then agents can book the lowest available class in the same cabin and arrange to have the class converted to the original class of travel for ticket reissue. ● Passengers holding STA tickets issued on or before November 26, where no STA contact is available will be rebooked as per the above guidelines. Passengers not holding tickets will need to contact STA for advice. ● For un-ticketed bookings, passengers should contact the original source of the booking and rebook as required, should the above not be suitable. Rebooking on alternative services will be subject to new fare regulations. ● Frequent flyer redemption passengers should be treated the same way as commercial passengers. ● A reissue of tickets is required when domestic travel transfer is involved. ● Should the re-accommodation arrangement be unacceptable for passengers, a full refund can be issued and cancellation penalties waived.

n Get 50% off with Three Cities your stuff! And if you 3 Know don’t, go for training. Do online workshops or whatever it takes, so you can confidently assist clients. There is no excuse for an agent who struggles to book the most simple flights.

THREE Cities is offering agents 50% off rack rates at selected Three Cities hotels, valid until January 31, 2010. All rates will be quoted per person per night unless otherwise stated. The rates include VAT at 14% and TOMSA levy for South African properties.

Europe from R60pps per night!

The new and affordable way to visit 13 countries in Europe. Suitable for the South African lifestyle! Chalets and fixed luxury tents fully equipped for self-catering in over 320 resorts.

See Travelinfo for more details ● Resorts have restaurants, bars, games rooms, heated pools, tennis courts, wifi, laundromats etc. ● Suitable for young and old, families, individuals and groups of friends.Tailor made itineraries. ● Includes FREE GPS hire for trip duration. ●10% commission to travel agents

TNW5064

Tell: 087 802 6754 E-mail: info@indonga.co.za Website: www.indonga.co.za 10 n Wednesday December 9 2009

QUICK READ FOR DECISION-MAKERS

jObs

SpecialiZed Travel perSonnel our website is updated daily! visit www.specialized.co.za Office Operations/Administrator A tourism related company requires an employee to take responsibility for various functions, including daily admin duties, stationery control, building maintenance and liaising with suppliers. Candidates must have good typing skills, have good written and verbal English and be a methodical worker. A minimum of 3 years working experience is essential and candidates must have previously handled this type of work. R9000/R11000. Kati

Find your dream job. More jobs on page 12 To advertise on this page contact Natalie on 011 214 7330 or email

Opportunity to move into Wholesale Travel! Will liaise with travel agents handling quotes and reservations for numerous international products. Be part of a well established, solid wholesale company with excellent reputation. Our client would like the candidate to have a retail travel background; be well travelled and proficient on Amadeus. Based Jhb N/ Suburbs. Kati

nataliew@nowmedia.co.za

Outbound Groups/Leisure FITs – Cpt Based in the Southern Suburbs the successful candidate will handle sports, cultural and educational tours to overseas destinations. Will also be involved in handling leisure FIT bookings. An interesting position with lots of variety. Candidates must have previous groups experience as well as excellent overseas product knowledge. A mature candidate with the ability to build relationships is ideal. Amadeus is preferable but not essential, as well as Quicktrav. Kati

Incoming Operator 1644 TNW rec ad:1644

● Needs active person fluent in English, French & Spanish with B.Cmm. degree and at least 3 years inbound experience. ● Must be computer literate.

11/30/09

9:33 AM

Page 1

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Help Desk Consultant – N/Suburbs Take inbound calls and emails requesting assistance with online bookings and ticketing. Will also assist with training. Must be proficient on Galileo. R6000. Kati

Sales Expertise Required!

Sales Executive wanting to relocate to Cpt!! A ‘hunter” who wants to relocate to Cpt is required by progressive travel agency. Must have a proven track record of having gone out and obtained new business. Does not have to have a retail travel background as the company is open minded and would look at candidates from a service industry or the greater travel, tourism and hospitality fields. It is the skill of being a true hunter that is key! R16000 to R18000 negotiable + commission + benefits + allowances & laptop. Kati

Wings® Corporate Travel, a rapidly expanding international corporate travel management company, has the following Business Development positions available in the United Kingdom, Dubai, Angola and South Africa: • Head of Business Development

Competitive Offer.

• Head of Sales and Marketing

Post CV to Advertiser, P.O. Box 4844, Dainfern Valley 2055.

Sales Co-ordinator – N/Suburbs The job description incorporates coordinating, preparing and submitting tenders and proposals, working with the sales team of large, well-respected travel company. Emphasis will be on the ability to take bids from an early opportunity to the tender stage. Candidates must have previous experience in tender preparation. Excellent written & verbal communication skills are essential. R10000. Kati

• New Business Officers • Key Account Managers Your exceptional sales attributes and minimum 5 years experience is what Wings® is looking for.

Personnel with the personal touch

Snr & Intermediate Cons – Durban Corporate consulting skills are required to join this highly regarded travel company, based in the Umhlanga area. Candidates must have very high service standards and a track record of dealing with top corporate companies. Amadeus is highly preferable plus Quicktrav. Commencement date is Jan or Feb 2010. R6000/R14000. Kati

For more information or to submit your CV please visit our careers page at

FINANCIAL MANAGER/ISANDO

www.wings.travel

Highly negotiable by Market Leader SENIOR INpacakage HOUSEoffered CONSUlTANT/ for your B.Comm/equivalent and ability to lead BRAAMFONTEIN department of 45 people!

Amadeus essential to work in super environment!! NATIONAL SALES MANAGER/ NORTHERN SUBURBS ADMINISTRATOR/RIVONIA Hands on position with total responsibility for From monitoring general maintenance Key Account Managers and Business to arranging month end drinks - general Development Managers! all rounder required!! BRAND MANAGER/ KEY ACCOUNT ExECUTIVE/BRYANSTON NORTHERN SUBURBS Retention growth of business Personand strong in Marketing invited tofor joinMajor supplier!! leading Wholesaler!

Junior Corporate Cons – Durban An experienced junior who has worked in corporate travel is required by top travel company. This is an opportunity to join top travel company where the scope to develop further is unlimited! Candidates must have a minimum of 2 years consulting experience. Amadeus is an advantage as well as Quicktrav. Position becomes available in Jan or Feb 2010. Based in the Umhlanga area. R4500/ R5800. Kati

SENIORCONSULTANT/BOKSBURG PORTUGUESE SPEAKING SENIOR INBOUND CONSUlTANT/WEST RAND Join well established, friendly company and work Excellent basic, comprehensive hospital closer to home! plan and target based incentive Please Take Note ofoffered!! Our New Telephone bonus TNW2048 TNW2048

Empowering Global Business™

lee botti & associates Tel: Tracey (011) 803 6606 rivonia@nowjobs.co.za

Tel: Wayne (021) 418 1084 capetown@nowjobs.co.za

Tel: Jill (031) 201 8330 durban@nowjobs.co.za See our website for a further selection of exciting vacancies! www.leebotti.co.za

2010

QUICK READ FOR bUSIESt pEOplE

TNW3749SD

THIS WEEK’S TOP JObS JOHANNESbURG

JOHANNESbURG

OPERATIONS MANAGER - JHb Take responsibility for busy incentives dept and manage & motivate strong team of consultants. Your previous management exp, degree in general management or marketing, hands-on approach and sound knowledge of the incentives market will be rewarded by well established company. Competitive offer in exchange for your expertise.

INCENTIVES GURU – JHb WEST Great opportunity to shine with personalized, fast paced team! Deal with the local corporate market putting together enticing incentive programmes to worldwide destinations. Must be able to travel with groups. Minimum of 4 years incentives experience will see you winning this one! To R20 000 depending on experience.

CAPE TOWN THE NEGOTIATOR RETURNS – NORTH Come make your come back with this rock solid Inbound Specialist now. You will manage a Tourplan team, have supersonic expertise in rate/contract negotiations with insight into what the law entails. Build, develop & expand relationships all round where challenges are waiting to be snapped up here.R25 000

dURbAN EXCITING IN-HOUSE! - dURbAN Superb opportunity to work within busy in-house, whilst representing prestigious retail travel agency! Several positions available from Junior to Team Leader, with a preference to prior government accounts experience + Amadeus exposure. Excellent packages!

CAPE TOWN FIT for FIT’s? – NORTH Solid Manager to lead your team of FIT Reservations specialists. You’ll lead, quality control, develop staff, ensure turn around target times are smashed plus more. Perfect for the Manager whose lead a small team and now ready to bite off more to chew! Terrific Inbound Operator with solid successful structures in place. Top end senior salary.

dURbAN KEY ACCOUNTS! - UMHLANGA Call on global corporate key accounts, and use your analytical + sales skills to review accounts with the purpose of increasing revenue growth. Superior presentation skills required with in-depth knowledge of Excel. Sustain existing business whilst also developing new business, and build relationships with clients. Package neg.

German Speaking – East Rand If you speak German and have any travel or tourism experience and enjoy dealing with tourists, we have an excellent opportunity for you! Computer literacy is essential. R8000. Kati Car Rental Opportunity – E/Rand Outgoing, customer service driven person with an enthusiastic approach to their work is required by specialist car rental company. Must have previous travel or tourism experience and be computer literate. Additional training will be given. R7000/R8000. Kati Sales Executive – Based Sandton Salary up to R18000 depending on experience plus commission. Up-market conferencing facility is looking for an experienced Sales Executive who has called on event companies, PCO’s or the hospitality industry. Must be a true hunter who is well connected and can call on clients, negotiate and secure business. The facilities are superb and can be sold with great confidence! Kati Jnr Consultant – Eastern Suburbs Opportunity coming up for next year, with commencement date being 01 February. Your 1 year’s travel experience is required to join top leisure travel company. Candidates must enjoy interacting with the public and have a confident, outgoing personality. Kati Please note that our offices will be closed as from 15 December 2009 and reopen on Monday 04 January 2010.

Office Hrs (011) 884-9113 Website: www.specialized.co.za e-mail: kati@sgroup.co.za

TNW0714

No.: 011 704 4909

CONTACT WENDY/KIM TEl: 011Contact 704 4909 FAx: 086 538 5889 Wendy/Kim E-MAIl: wtp@icon.co.za (011) 704 4909 or e-mail: wtp@icon.co.za

Wednesday December 9 2009 n 11

TNW NEWS Fraudulent visas from Trinidad and Tobago Melody Brandon

HE High Commission of Trinidad and Tobago has warned travel agents against fraudulent visas and forged letters circulating in SA. “We have seen an increasing trend of visa applicants forging their visas to make them multiple-entry visas. We do not issue multiple-entry visas, so when they arrive in Trinidad and Tobago, there is a problem,” said commission official, Seosky Sello. The commission has also received forged letters stating that individuals did not require

Last-minute travel with children a nightmare

visas to enter the country. “We would appreciate it if agents could register their clients with the High Commission, for their clients’ protection and for the High Commission to be able to issue visas speedily,” said Seosky. She said the High Commission required a travel itinerary with every visa application, to ensure the traveller would return to South Africa. “It would also be advisable for travel agents to make a copy of the visa and to keep it on record,” she said. n

brought to you by eTNW and TRAVELINFO

Nett is gross! Do you prefer: n To have commission included in the package price? 86% n To be quoted nett by a tour operator? 14%

From page 1 investigate and normally issue the visas. Do not ignore their requests. It is when you ignore it that you will come across problems and delays. “Know your clients. If they have children, tell them about the unabridged birth certificate, even if the children

are not travelling this year. Get the ball rolling for next time,” says Madeleine. Pamela suggests using a company that can obtain these certificates quite quickly but at a cost. “Also, certain Home Affairs offices seem able to get them done quite quickly (eg. Paarl), if the client

requests and explains the circumstances. “When we have families who are travelling to a country that does not request an unabridged birth certificate, we recommend that they get one anyway as more and more countries are making this a visa requirement.”

Danish Embassy rejects new SA passport for under 16s THE Royal Danish Embassy will not accept the updated passport for SA citizens under the age of 16. Reasons stated by the embassy are: 1. The field in the passport “Holder’s signature/Signature du titulaire” has a pre-printed wording of “TOO YOUNG TO SIGN”. This violates Danish law, which states that any travel document needs to hold the signature of the

passport holder or the like of a signature. There is no other information in a travel document that can substitute this signature. 2. The passport is issued to persons up to the age of 16 and it is therefore not only issued to small children that are not capable of producing own signature. 3. The passport does not constitute a replacement

of the former SA ‘Child Passport’, as it is not a separate passport type clearly separable from the ordinary ‘Adult Passport’. Any person travelling on such a passport will not be granted entry into Denmark and no visa or residence permit can be issued into such a passport by a Danish Embassy, Consulate General or the Danish Immigration Service. n

‘Call us to see if we’re open’ – Nigerian embassy From page 1 be a different story, but they don’t. My clients have already bought their tickets and if they don’t get their visas in time it is the agent that gets blamed.” When TNW contacted the Nigerian High Commission we were told that the Commission and the Nigerian Consulate had closed for “some Muslim” holiday. They were unable to advise whether there were any future

closures expected for the rest of the year. “If anyone wants to know whether the Nigerian Consulate is open, they must phone them,” an official said when asked why no one from the High Commission had sent out notification about the holiday. Linda van der Pol, divisional executive for Travelinfo, said although TI sent out monthly update letters to all

the embassies, the service relied on consulates to send information through to them. Linda said Travelinfo would continue to do its best to monitor any public holidays that were not part of the South African calendar, and also country-specific holidays. “We will also embark on this project early January to ensure that we have the days that embassies will be closed during 2010,” she said. n

JObS JObS JObS JObS JObS JObS JObS JObS JObS JObS

“It is best to have the commission included otherwise a price war will start if it is quoted nett. Then the clients go from agency to agency and try and get cheaper and cheaper.Eventually we lose a client to another agency with a one percent mark-up.” Anonymous

To sponsor this poll contact Kate on 011 214 7334 or e-mail katen@nowmedia.co.za

Cathay Pacific Airways in Johannesburg, South Requirements Africa are inviting applications from customer ● Excellent communication and interpersonal skills focused and determined individuals for the following positions, based at our Fourways office. ● Good planning and organizing skills

Corporate Sales Executive / Passenger Sales Executive Responsibilities

● Reporting to the Sales Supervisor ● Generate and increase business within Gauteng ● Actively source new business opportunities. ● Maintain and improve existing relationships with our business partners

● ‘Customer focused’ ● Proven sales record with a minimum of 3 years travel industry experience ● Able to work under pressure and work independently ● Willing and able to travel ● Mature, motivated and energetic ● Good negotiation skills

Interested parties can submit a CV by email to Charlene Moses at JNBCHM@cathaypacific.com no later than 31 December 2009. Only successful applicants will be contacted.

TNW5079

Selling period: 03 – 14 Dec 2009 Travel period: 05 Feb – 31 May 2010

www.afkl.biz/za

A380 12 n Wednesday December 9 2009

Air France is about to make aviation history – we’ve saved two tickets for you

TNW5077

In celebration of the arrival of the first A380 to South Africa. Fly to major cities in France from R5990

Be the first to experience the inaugural A380 flight out of South Africa with Air France on the 04 February 2010 Enter now!

For more information and conditions view www.afkl.biz/za or call 082 2345747

QUICK READ FOR DECISION-MAKERS