Travel News Weekly - 6-13 January 2010

SouThERN AFRiCA’S TRAVEL NEWS WEEKLY

January 6/13 2010 I No. 2089

Recommended by business executives and teenage backpackers.

It’s just like being at home, except someone else makes the bed in the morning.

INSIDE

TRAVEL NEWS WEEKLY

TNW5060

NEWS

Reservations: 0800 113 790 or www.citylodge.co.za.

Galileo Access: CG, Amadeus Access: TA.

FEaTurE

rEporT

pAy up! pA

codeshAres

Nigerian consulate charges repatriation fee

Which airline takes responsibility?

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A shIp lIke no oTher...

TNW cruises on Oasis of the Seas Page 4

‘collective’ plan needed – Asata Asata declines Holiday Tours’ R10m guarantee in favour of industry scheme, reports Natalia Thomson

H

OLIDAY Tours’ voluntary guarantee offer to Asata of R10m as collateral security has been declined by the organisation’s board in favour of an “alternative collective solution” to provide a “common passenger protection solution” on behalf of all Asata members.

“A passenger protection scheme will be available in the near future.”

Holiday Holdings group md, Gavin Simpson, announced in November 2009 (see TNW dated November 18) that the operator, which falls within the group, would be issuing a voluntary fidelity fund guarantee of R10m to “quell a small band of ill-informed detractors who are spreading libellous and unfounded rumours about the financial standing” of the operator.

This followed TNW reports that certain retailers had made defamatory allegations about the financial status of suppliers in a bid to offsell them in favour of preferreds.

Robyn Christie, Asata

ceo, says although the organisation received a letter from the bankers of Holiday Tours advising that the company “has substantial funds invested with Standard Bank and that Holiday Holdings were easily able to provide the association with a guarantee for R10m” there were “certain legal and practical issues that precluded Asata from accepting the voluntary guarantee offer”.

“Asata is in the process of negotiating a deal whereby a passenger protection insurance scheme would be available to its members in the near future.”

Robyn says the audited accounts of all Asata wholesale members are “vetted annually” as a precondition of membership and the organisation can also undertake interim checks on the financial status of any of its members at any time.

“Asata has no reason to believe that any of its current wholesale members are unable to meet their financial obligations and the situation is monitored on a regular basis.”n

Are you crazy?

Victoria Falls from only R3 855? You’ve got to be kidding! It’s true, says Air Holidays marketing and product development manager David Wood (left) pictured here with consultant, Michael van Wyk. Air Holidays is offering two three-night specials for South African travellers including flights, accommodation at either A’Zambezi River Lodge or Victoria Falls Safari Lodge, transfers, breakfasts, two dinners and a sunset cruise. See Travelinfo for further details Photo: Natalia Thomson

More security checks for air travellers Melody Brandon WHILE five African nations have been listed as “state sponsors” of terrorism, South Africa is not one of them and hence no additional security measures at South African airports will be necessary, the US Transportation Security Administration (TSA) told TNW last week.

The US government ordered stringent security checks to be carried out in 14 nations flying

to the country after a failed attempt by a Nigerian man, allegedly linked to Al-Qaeda, to blow up a Northwest Airlines flight from Amsterdam to Detroit on Christmas Day. Acsa spokesman, Nicky Knapp, said there were no plans to procure full body scanners in the immediate future, nor had the company received a directive from the CAA to this effect.

“Should the CAA issue any directive in this regard, Acsa

will most certainly comply,” she said.

CAA spokesman, Phindiwe Gwebu, said the use of full body scanners was an airport infrastructure issue and without an explicit directive, was not necessary.

“We have not received any instruction from the TSA or ICAO to implement body scanners. Until it becomes an international requirement, it is Acsa’s choice whether To page 16 TNW3757SD

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to the point

☞

SA Tourism has announced the finalists for this year’s Welcome Awards to be announced at Indaba, May 8-11. They include four travel agencies: Flight Centre Gateway; Flight Specials; Protours Limited and

Care Free. The awards, developed by South African Tourism in partnership with First National Bank Commercial Banking, recognise and reward service excellence in the travel and tourism industry. ■

TNW1941SD

Rubes® By Leigh Rubin

Self-contained underwater breathing apparatus?... Well, what do you know? ... And all these years, I thought scuba stood for slow cumbersome uncooked bite-sized appetizers.”

TRAVEL NEWS WEEKLY

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EDITORIAL Editor: Natalia Thomson nataliat@nowmedia.co.za Sub­-Editor: Ann Braun annb@nowmedia.co.za Cape Town Editor: Hilka Birns hilkab@nowmedia.co.za Journalists: Jeanette Phillips jeanettep@nowmedia.co.za Natasha Tippel natashat@nowmedia.co.za Melody Brandon melodyb@nowmedia.co.za Photo Journalist: Tijana Huysamen tijanah@nowmedia.co.za Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) ADVERTISING Sales Manager Kate Nathan Advertising Coordinator: Natalie Walker PRODUCTION Design Head: Brendon Bester

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2 n Wednesday January 6/13 2010

Domestic tourists cut back on spend Hilka Birns

C

ASH-STRAPPED domestic holidaymakers saved money this past December by scaling down on their accommodation, opting for last-minute all-inclusive deals and taking shorter breaks, according to Protea Hotels, South Africa’s largest hotel group.

Director of sales & marketing and revenue management, Danny Bryer, said visitors to Cape Town scaled down from four- and five-star hotels to two- and three-star ones during December. Protea Hotels in the city that filled up first were the three-star Tygervalley, Sea Point, Breakwater Lodge and Fire & Ice, while the four-star Protea Hotel President remained popular because of its prime location.

Occupancies were up 15% and 20% respectively at Fire & Ice and Tygervalley, while occupancies at four-star properties increased by one or two percent only.

He said many visitors had made last-minute online bookings based on available disposable income and most had opted for fully inclusive deals.

Despite increased occupancies, average room rates were down because of recession-linked specials aimed at stimulating demand, such as R399pp sharing at Tygervalley; R1 299 for four nights per room in Cape Town and

Danny Bryer R1 980 for four nights per room in Durban.

Danny said Protea hotels in KZN had averaged 70% to 80% occupancies for the whole of December, with Durban on budget with an average 75% occupancy.

“Visitors to Cape Town scaled down from fourand five-star hotels to two- and three-star ones in December.”

The Garden Route held its own despite a crippling drought with 65% to 75% average occupancies for the month, but Port Elizabeth was quiet, recording a 15% downturn compared with December 2008.

The four-star Protea Hotel Clarens in the Free State was a surprise performer, while the Kruger National Park remained popular.

Meanwhile, domestic visitors to Cape Town cut their normal 10-day stay to six days this past season to run from December 29 to

January 2, added Danny.

He said the five-star Crystal Towers and 15 on Orange hotels that only opened in December in Cape Town and still needed to be marketed, nevertheless achieved 60% occupancies for the month. Business here was expected to pick up as corporate travellers returned to work and travel two weeks earlier this year because of the Fifa World Cup adjusted schools timetable.

With corporates expected to stop travelling two weeks prior to and post the event, hotels would need to plan their capacity carefully over that time, he said.

MATCH, Fifa’s official accommodation broker, has already released its room stocks back into the market right up until the first three days of the first game. “This means, fans are not doing pre- and post tours, so corporate travel can continue right up until the kick-off.”

Danny said Cape Town’s high international profile ahead of the World Cup had resulted in an uncharacteristically high number of foreign visitors to the city over the December season, particularly from the UK and USA. International groups/FITs were expected to travel to South Africa until mid-April, when a slowdown was expected ahead of the World Cup. Normal international tourism was expected to resume again from the end of September. ■

Pay up! – Nigerian JNB consulate Melody Brandon FIRST-TIME visa applicants for Nigeria will now pay a R6 000 repatriation fee if they apply at the Nigerian consulate in Johannesburg (this previously applied only to the embassy in Pretoria).

In an official letter dated December 19, Joe Oyi, head of Chancery for the ConsulGeneral, announced that first time applicants applying at the consulate would have to pay the fee as part of Nigerian visa requirements.

In theory, travellers will

receive their deposit once they return from Nigeria, as long as the visa holder provides their banking details and proof of re-entry to the country.

“We do not apply for the refund directly for our clients, but I have heard that there have been a number of issues with travellers receiving their deposits,” said Visapak, MDS gm, Shaun Bartlett.

Last year many agents expressed frustration at long delays in visa processing, as well as a lack of clear

communication from both the embassy and the consulate.

Numerous attempts by TNW to speak to a Nigerian embassy or consulate representative were unsuccessful.

The South African government too was not forthcoming with information.

Home Affairs spokesman, Ronnie Mamoepa told TNW there was nothing the South African government could do to stop the Nigerian government from charging the repatriation fee (see TNW October 28). ■

Tell us Have your clients received deposits back? Have you experienced any delays?

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NEWS

PillowTalk

A brief look at this week's hotel news Vineyard launches private villa programme

CAPE Town’s historic Vineyard Hotel & Spa has launched a private villa programme featuring five two-bedroom villas that can be combined to provide four-bedroom villas.

Each villa comprises two spacious bedrooms, two bathrooms, a fully equipped kitchen, living room and dining room, with terraces overlooking the river and the gardens. Two of the villas share a private pool. They all have free wireless high-speed Internet access.

The villas can be accessed from the hotel or directly from the secure underground car park.

A butler and room service are available 24 hours a day, while a personal chef can prepare and serve meals in each villa. A private vehicle and driver can also be arranged.

In the main hotel, all 207 rooms and suites have been recently built or refurbished, with ultra-modern bathrooms and luxurious linens and some have private terraces and balconies facing Table Mountain and the gardens. All rooms are equipped with free high-speed Internet access and guests can make use of the numerous Internet hotspots in and around the hotel.

New lodge opens in Malawi

A NEW lodge, Africa House Malawi, has opened in Lilongwe, using a unique blend of African designs, furniture, fabrics and personal collectables. Each room is named after an African country, style or culture and decorated to reflect that.

The lodge has a range of different rooms, all en suite, and a restaurant for residents. During many years of experience and travel in Africa the owners collected traditional arts and crafts. This is coupled with 15 years’ experience in the tourism industry and promises to offer a genuine African hospitality experience.

Hoteliers cycle for charity – join them!

THE Johannesburg to Durban 2010 Hospitality Cycling Challenge takes place from February 17 to 21.

The challenge, from Stonehaven on Vaal (outside Johannesburg) to the Suncoast Hotel and Towers (Durban), will raise funds for young individuals who wish to train in the hospitality industry.

The route will include stopovers in Frankfort, Clarens, the Northern Drakensberg and Nottingham Road. Only four hospitality teams (five riders per team) will be allowed to enter.

Each team will have a pro cyclist to assist them and join them in the challenge. Cyclists must have their own equipment and be at least at an intermediate cycling level.

Support vehicles will be on hand to assist cyclists throughout the event. Potential cyclists need to have the initiative to raise funds, have a great sense of adventure and a good sense of humour.

The cost per team entrance is R50 000 or R10 000 per cyclist.

The initiative is being run by the Fedhasa Group Hotels Committee, which encourages corporate sponsors to help raise funds for the challenge. Sponsorship packages range from R10 000 to R50 000.

For further details, email info@hospitalitycyclechallenge.co.za or visit www.hospitalitycyclechallenge.co.za

SA Travel Counsellor Charmaine Higgins received her award from chairman David Speakman (left) and Malcolm Hingley (sales director)

TC commits to success Natalia Thomson

T

HE doom and gloom of 2009 did nothing to put a damper on spirits at the Travel Counsellors annual conference held in Manchester last month.

South African Travel Counsellors who attended the event say they left the UK inspired and motivated.

Charmaine Higgins, who won the Best Travel Counsellor in SA award for the second year running and was one of only 21 award winners out of more than 1 100 Travel Counsellors, said the camaraderie that existed among all Travel Counsellors was “amazing”.

“Even in these challenging times it was great to listen to the passion and belief in us. We were simply asked to commit to success in everything we do!

“Although we are each running our own business, the fact that we are willing to share our success and motivate each other proves how passionate we are about our industry and each other,” said Charmaine.

Travel Counsellors refuses to be negative and downbeat in this environment, says director Will Puk. “As always the content, the great speakers and the buzz of having TCs from

across the world together was a great highlight, as were the incredible new Phenix (dynamic packaging system) developments.”

Will says a new programme was also launched called the ‘System of Success’, which is a structured 52-week programme for new recruits to put them firmly on the road to success.

“Our results for the year, which were above the previous year, are incredible.

“Travel Counsellors South Africa has now achieved an important milestone with our 100th TC on board and we’re looking to have 150 by the end of the year,” said Will. ■

City Lodge Fourways opens rooms

CITY Lodge Fourways situated opposite Montecasino in Johannesburg, has announced the opening of 61 of its 211 rooms.

The hotel which is expected to attract both business and leisure travellers is being opened in phases and is scheduled to be fully operational by March.

The City Lodge Group is currently building seven other hotels around the country including City Lodge OR Tambo Airport, City Lodge Lynnwood, City Lodge Hatfield, Town Lodge Port Elizabeth, Road Lodge Port Elizabeth Airport, Road Lodge Bloemfontein Airport and Road Lodge Southgate.

QUICK READ FOR busiest people

Wednesday January 6/13 2010 n 3

REPORT

Which airline takes responsibility in a codeshare?

TNW’s Max Marx asked a panel of experts their opinion on which airline takes responsibility when something goes wrong on a codeshare flight – the ticketing (marketing) carrier or the operating airline?

The Panellists Allan Moore, ceo, Board of Airline Representatives of South Africa

C

ODESHARE flights are used by most airlines to extend their networks into regions where they do not, choose not to, or cannot operate their own flight services.

“The primary objective is to display as many destinations in the world in the GDS or website schedules as possible without flying to them, says Jim Weighell, Sure Travel’s corporate manager.

While travel agents generally handle the

Jim Weighell, corporate manager, Sure Travel

reservations process and flight changes, once customers are at the airport and need to talk directly to the airline, they can sometimes experience difficulties, says Laurie Wilkinson, owner of Sure Travel Studio.

What is a codeshare agreement?

A: “Codeshare is when an airline sells seats under its name and flight number on a flight operated as a scheduled flight by another

4 n Wednesday January 6/13 2010

airline. By agreement, one airline will allocate a number of its seats to another airline, which will sell those seats as if it was their aircraft.” – Allan Moore

Will the operating airline treat a codeshare customer in the same way it treats its ‘own’ customers?

A: “While there should be a common treatment, especially with alliances, at frontline level we all know

Janet Aldworth, md Sure Voyager Travel

Laurie Wilkinson, owner, Sure Travel Studio

the operating staff may feel obliged to help their own first.” – Allan Moore A: “The check-in process, particularly at automated airports, doesn’t distinguish codeshare customers per se. The only reference is the ticketed flight number.”

– Jim Weighell

Who do I contact if I need to complain about a service issue?

A: “Normally the ticketing airline, but at the airport,

the operating airline if the ticketing airline is not available.” – Allan Moore A: “At the airport you contact the operating airline. Before or after the trip you contact the ticketing airline.”

– Jim Weighell A: “The airline you pay is the airline responsible even if delivery is by another carrier, especially for payment issues or booking changes.”

– Janet Aldworth A: “The operating carrier ends up taking most of the responsibility, especially

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for issues at the airport.

The ticketing carrier may not have a representative at the airport at the time the operating carrier is scheduled to depart.”

– Laurie Wilkinson

Who is responsible if a passenger is denied boarding from a codeshare flight as a result of oversales?

“The operating carrier ends up taking most of the responsibility, especially for issues at the airport.”

A: “The selling carrier is contractually responsible, but in reality the operating carrier handles the reroute.”

– Laurie Wilkinson

A: “Denied boarding payment is for the ticketed airline. The physical rebooking depends on whether or not the ticketed airline is available or Who changes a connecting flight in the not at the airport at the time event of a delay? of departure.” – Allan Moore A: “It depends on which A: “The operating airline airline is available. One would will be required to normally deal with whomever re-accommodate you. The ‘owns’ the ticketed flight ticketing airline will handle number, but if not available, complaints. Compensation then the operating carrier.” payment may come from – Allan Moore either the ticketing or A: “The operating carrier.” operating airline depending – Jim Weighell upon how the codeshare A: “The operating carrier.” agreement is structured.”

– Janet Aldworth – Jim Weighell A: “The selling carrier is A: “The operating airline. contractually responsible, but Compensation, especially in in reality the operating carrier Europe, has to be paid to RVR DURBAN AD2_09 7/12/09 17:06 Page 1the reroute.” handles passengers right away.”

– Laurie Wilkinson – Janet Aldworth

At which airline’s counter should a passenger check in for a codeshare flight?

A: “If both airlines are present, then the ticketed airline will perform that function.” – Allan Moore A: “Passengers check in at the operating carrier’s desks.” – Jim Weighell A: “If the ticketing carrier has a check-in facility, then you’d go to that counter. If it doesn’t then you’d go to the operating carrier’s counter.”

– Janet Aldworth A: “At the operating carrier’s counter.” – Laurie Wilkinson

To change my itinerary or seat, which carrier do I contact?

A: “You contact the ticketing carrier because the airline rules will still apply even if they are not the operating carrier. Seats are subject to the same rules and pricing that would apply if it were their aircraft.” – Allan Moore A: “Prior to the trip, contact the ticketing carrier. During the trip, you may need to contact either carrier C M Y depending on whether

the codeshare airline is represented in the country you’re currently in.”

– Jim Weighell A: “The ticketing carrier unless they’re unavailable.”

– Janet Aldworth A: “Ticketing carrier.”

– Laurie Wilkinson

Are the prices sold by two codeshare partners the same for the same flight?

A: “Not necessarily. Their revenues are managed differently.” – Allan Moore A: “Generally airlines try to align their prices, but variations can occur.”

– Jim Weighell A: “No, not necessarily.

Because of anti-competitive issues, two carriers should not have the same fares.”

– Janet Aldworth A: “No.” – Laurie Wilkinson

savvy of the dominant partner with the better product. Sometimes it’s necessary for airlines to partner with carriers that are not on a par and the aim is to encourage the weaker partner to perform better.”

– Allan Moore A: “Normally alliance member airlines offer uniformly high standards, but there will always be variations, particularly in the area of service delivery.”

– Jim Weighell

Which carrier is responsible for lost baggage or damaged baggage claims?

How do I know whether the operating airline is of the same standard as the ticketing airline?

A: “Alliances have strict entry requirements that deal with this. Outside alliances, CM partnerships MY CY CMY Krely on the

A: “Theoretically it is the ticketed carrier who pursues issues and searches for lost bags/claims with the operating carrier. Practically, however, it is the operating carrier who will have staff available.” – Allan Moore A: “Usually the operating carrier.” – Jim Weighell A: “The operating carrier.”

– Janet Aldworth A: “The operating carrier.”

– Laurie Wilkinson ■

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Wednesday January 6/13 2010 n 5

NEWS

Who carries the cost?

Linda Dempster talks about credit card swiping fees…

I

F you are a junior consultant, know that you are more fortunate than the more experienced consultants because you were not around in the bad old days.

Then, agents could make a good living, with airlines giving us 9% commission for international tickets and tour operators giving us 10% for a package. We could just focus on the core of our business, and that was looking after our clients.

Now, before we can quote our clients we have to take so much more into account.

How much is the ticket? Do we mark it up by a percentage? Or do we just mark up a flat fee of R500?

Then we have to think whether this amount should include VAT. We have to consider whether we really are getting the full 10% if we’re selling a package. And if it’s an international package, will our commission amount include

VAT? If we don’t get the full 10% do we also mark those packages up with a service fee?

Let’s focus on tour packages.

Many agents would probably not be aware that tour operators expect the travel agency to cover the cost associated with the swiping of a client’s credit card.

The problem with this is that if we were to get R1 000 commission (10% of a R10 000 package), when we carry the cost of the swipe it will be on the full amount of R10 000. The agent actually loses between R300 and R400, depending on whether the charge is 3% or 4%. Our commission is thus reduced by almost half.

There are many agencies that are quite correct in saying they are not allowed to charge a swipe fee.

This is stated in the merchant agreement signed when the bank grants the

agency a Speedpoint facility.

The question is, why should the travel agent now carry this cost? It seems tour operators are not afraid to state that an additional amount will be levied if the payment is on the client’s credit card. This is fine, as long as the client absorbs this cost and not the travel agency.

It’s really worth looking up tour operators’ credit card policy in Travelinfo. The rules in Travelinfo vary from: “4% service charge is applicable if paid by credit card”, to “We quote a cash/eft payment price, but should it be paid by credit card we add 3,5% on MasterCard and Visa plus 5% on Diners or Amex”, to “10% commission regardless of form of payment, but credit cards not accepted”. ● Linda’s tip: Confirm with your tour operator who will be carrying the cost of the swipe before making payment on a client’s credit card. ■

Connections goes cruising

Travel Connections’ (from left) Tania Lospoto, Michelle Smith and Claire Enslin are the lucky winners of Cruises International’s travel agent incentive. They each won a seven-night Royal Caribbean International cruise for two people. To win, agents had to book 10 cruises from Cruises International’s portfolio of seven cruise lines between July 1 and December 15 2009, complete the world map and submit it. “We would like to thank all the consultants who entered. We received an overwhelming response and look forward to working together in 2010,” said Tracey Krog, product manager for Royal Caribbean and Celebrity Cruises

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AirHeads Interlink suspends Wonderboom service

NEWS

New manager for MH

INTERLINK Airlines has announced the temporary suspension of its services to and from Tshwane/Pretoria Wonderboom Airport.

An Interlink Boeing 737 encountered a bird strike on December 28 on a scheduled flight to Cape Town. The aircraft landed safely and at no stage were passengers in danger but the airline’s strict maintenance and safety programme requires the company to withdraw the aircraft from service for a full maintenance check.

The check, which commenced early this week, will take approximately 14 days to complete. The airline has decided to suspend services until January 25, by which time it will have an additional certified aircraft operating in and out of Wonderboom.

Passengers booked with Interlink can opt for a full refund or have their reservations moved to services at a later date.

Melody Brandon

Etihad banks on Dublin’s success

Gap Adventures offers agent travel discounts

ETIHAD Airways is to increase its Dublin flights, moving from its current daily service to 10 flights per week from March 28.

“Dublin has been one of our most successful destination launches with more than 300 000 people flying on this service since its launch and an average seat factor of 80%,” says James Hogan, Etihad Airways ceo.

“We have steadily increased frequencies on the route in line with demand not only on the Dublin-Abu Dhabi route but also via Abu Dhabi to and from our destinations in the Far East, such as Bangkok and Sydney.

Supporting this increase in services, Etihad is planning a new lounge at Dublin airport, set to open this year.

The lounge will offer Etihad’s premium customers a range of topquality facilities and services, including workstations, a prayer room, a seating area with leather chairs, a selection of foods from around the world and bathroom and shower facilities.

Etihad operates a two-cabin A330-200 to Dublin, with 22 passengers in business class and 240 in economy class. For South African travellers, the airline will offer connection times of 02h20 northbound and 02h05 southbound from April 1 six days a week.

UU to boost JNB services for World Cup

AIR Austral will increase its capacity on the Johannesburg route during the 2010 World Cup. From June 10 to July 18 the B737 currently servicing the route will be replaced by a B777-200 or B777-500.

The airline has also bought two ATR 72-500s for its short-haul routes and two new B777-300s to be used its Réunion-Paris route.

In 2010, Air Austral will renew part of its medium-haul fleet, replacing its B737-300 and 737-500 aircraft with two new B737-800s. These will be fitted with an adjustable cabin configuration comprising either 171 economy-class or 18 business-class and 144 economy-class seats.

The new aircraft will enable Air Austral to improve its regional network.

M

ALAYSIA Airlines has welcomed a new area manager for South and Central Africa, Yusnodjarwadi Said, who replaced Mohammad Anuar Mat Piah effective from December 21.

“2009 was a challenging year. I would like to thank the trade for their support during this trying time and hope they will continue to support

Natasha Tippel GAP Adventures is offering full-time travel agents discounts of up to 50% on selected trips in 2010.

A discount of 50% is being offered on bookings made within 60 days of departure

Malaysia Airlines during 2010,” said Mohammad.

Yusnodjarwadi’s previous posts with Malaysia Airlines include head of regional finance and business development in the UAE, regional accounting manager Australia and New Zealand as well as experience in sales, marketing, banking and finance operations, project management and product Yusnodjarwadi Said (left) development, amongst with Mohammad Anuar others. ■ Mat Piah

and 35% on bookings made from 90 days to departure.

Trips selected for discount are all basic and standard Classic, Active, Overland and YOLO of 16 days or less.

Consultants must be in fulltime employ and have been with the company for at least

mauritius

�

six months. One companion is permitted at 20% off the normal tour price.

Discounts exclude ‘My Own Room’ option, transfers, city breaks and excursions.

A booking fee of $30 (R210) is applicable per booking. ■

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for w o n k Boo Y L U J D N JUNE A 10 20

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New routes for Emirates

EMIRATES has announced three new routes to European destinations, and a fourth route to Tokyo, scheduled for launch on March 28. The non-stop service to Prague will commence July 1, while the Amsterdam route begins on May 1. Madrid will be the third European route for Emirates, to be launched in August.

Beginning July 1, EK 139 will leave Dubai at 10h30 and arrive in Prague at 14h50. The return flight, EK 140, departs Prague at 16h20 and gets into Dubai at 00h15 the following day.

A 278-seat Airbus A330, offering 27 seats in business class and 251 in economy will serve the route.

From August 1, Emirates will serve the Madrid-Dubai route with a three-class A330-200 aircraft, configured with 12 first class seats, 42 in business and 183 in economy. Flight EK141 will depart Dubai at 07h25, landing in Madrid at 13h20, returning as EK142 at 16h15, arriving back in Dubai at 01h05 the next day.

Meanwhile, Paris is the latest destination to benefit from an A380 service after Toronto, London Heathrow, Seoul, Bangkok, Sydney, Auckland, and Jeddah.

Secure your bookings now For the long MID-YEAR HOLIDAYS Make 2010 your clients' Year for Mauritius!

Indian Ocean Island Lifestyle For Reservations call Beachcomber on 0800 500 800 www.beachcomber.co.za

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Wednesday January 6/13 2010 n 7

NEWS

Thumbs down for exclusive product Max Marx

W

HILE SA-based tour operators see the importance of differentiating themselves from their competitors to remain viable in the current economic climate, they don’t think offering exclusive product is necessarily the way to do this.

Otto de Vries, md of Holiday Tours, says exclusivity is an option but not ideal as it means the tour operator’s supplier base becomes limited, and leaves it unable to deliver on all its clients’ needs and expectations.

“It’s important to have a varied product selection that delivers to various markets.

The key is value-adds. This does not dilute the actual rate/fare charged but gives customers more for their rand.”

It’s far better to sell different product in the same area and offer better value, says

Jane Davidson, md of Development Promotions.

“Offering different properties and product at similar or better prices ultimately results in the consumer having a choice and better value.”

Rita Bachman, md of Unusual Destinations agrees.

“If it’s a popular product that sells well, sell it – whether it’s common or not.”

John Addison, Wild Frontiers’ director, says, however, it definitely helps to “own” one’s own product, as Wild Frontiers does in Tanzania and Uganda.

“As on-sellers of other people’s product, most tour operators end up competing solely on price and often use false lead-in prices (eg. fares and land costs that have limited availability and off-season cheap land costs) and invalid exchange rates in their adverts. Only when passengers pay deposits are the real prices quoted.” n

Hahn Air covers passengers Melody Brandon FROM January 1 Hahn Air will be issuing insolvency-safe airline tickets for 200-plus airlines in over 150 countries.

International consumer organisations have for years called for measures to protect travellers from airline insolvency.

The insurance agreement was concluded with German insurance company, Generali Versicherung and is underwritten by Reisegarant in Hamburg, Germany.

Reisegarant is one of the largest providers of customer

funds guaranteed contracts for tour operators.

Once a transaction is processed, travel agents can print a joint guarantee declaration from Hahn Air and Generali on Hahn Air’s website.

There are no additional costs for the travel agency or their clients for the insurance.

“All Hahn Air electronic tickets are covered by this insurance, which means if Hahn Air is declared insolvent, or any one of the airlines we represent, the passenger will get a full refund,” said Candy Kasonkomona, regional director Southern Africa. n

Travel is where Michelle wants to be Melody Brandon TRAVEL is the industry Michelle Arenz has always wanted to be part of and she has no intention of leaving any time soon!

“I always wanted to be involved in travel.

When I finished school my dad paid for me to do a business management course and said if I wanted to do tourism, I would have to save up for it,” she says.

Michelle worked as a junior at an agency for a while and although she left the industry for a short time, she came back and has been working as a Durban-based ITC for the last six years.

“I specialise in leisure travel and I love it!

I get very excited for the people I send on holiday. There is never a dull day and you are always learning new things.”

Michelle Arenz

Q&A Best travel memory?

A friend and I decided to go to Namibia for a holiday. We ended up doing tandem sky-diving. It was terrifying and exciting at the same time!

Worst travel memory?

When I was still a junior agent I organised a tour for a young girl to the States. I organised the US visa and thought I had sorted it all out. The day before she left she called me and told me there was a day trip to Canada and I had forgotten to organise a Canadian visa! She couldn’t go on the day tour. She was very understanding, though.

Where will we find you on a Sunday?

If the sun is shining, then at the beach.

If it is raining, then walking in the rain with my kids.

Your personal goal in 10 years?

A lot more travelled. I love creating dreams for others, so hopefully I can experience some of those dreams too!

Growing as a person and with a few more wrinkles.

Favourite movie?

There are a few. Dirty Dancing, Coyote Ugly, Slum Dog Millionaire and American Beauty are some of my favourites.

Your guaranteed pick me up?

A nice, warm bubble bath and a good book.

Life motto?

Decorate your own soul instead of waiting for someone to bring you flowers.

Where will your next trip be?

I really want to do a Contiki tour before I am too old to qualify! I am hoping to visit Vienna or Budapest.

What do you enjoy about TNW? I think TNW is very informative.

It is a great way to keep up with what is happening in the industry. n

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8 n Wednesday January 6/13 2010

QUICK READ FOR DECISION-MAKERS

NEWS

From the bench...

Benchmark’s Advocate Louis Nel provides a countdown to the Consumer Protection Act…

N

O doubt you have heard or even read about the Consumer Protection Act (CPA) (No. 68 of 2008), signed into law on April 23 2009.

The content is now very much ‘cast in stone’ although there is no doubt that many issues still have to be and should be addressed in the regulations currently being drafted.

Even though the CPA only becomes operative after the 2010 World Cup (i.e.

October 23), it is imperative for all businesses to start ‘implementing’ it now. This means not only assessing all your business forms and contracts for compliance, but also training your staff.

It is important to understand

Louis Nel the purpose of the CPA, which incidentally has counterparts in many other countries.

While on the one hand it attempts to protect the

consumer by promoting access to information and fair marketing and business practices, it also requires responsible behaviour from the consumer on the other.

Individuals who are disadvantaged whether historically or due to various handicaps are specifically provided for.

The CPA has successfully considered and indeed combined all or certain aspects that were previously contained in some seven different statutes as well as making ‘consequential amendments to various other Acts’! A more readily available and, hopefully, effective enforcement structure has also been provided for. n

Travelinfo,s Odilia da Mata selects the top specials from Travelinfo

Southern AfricA’S trAvel newS weekly

South Africans are wondering where they can go to get a break from the hype around the 2010 Soccer events.

Agents need to find good deals for those making the escape. Here’s a chance to highlight your product to these influential retailers!

Book now for TNW’s special feature – Great Escapes for 2010.

Feature is in TNW March 3, 2010.

Booking deadline is February 3.

● El Al Israel Airlines.. Purchase any Johannesburg/Tel Aviv return ticket and get any Tel Aviv/Europe return ticket free. Valid for travel from January 12 to March 15.

Includes fuel surcharge but excludes airport taxes. ● Avocatur Wholesale Tour Operator – ‘Unbeatable Bangkok’ from R4 050 per person sharing. Includes return airfare ex-Johannesburg and four nights’ bed and breakfast accommodation at the Chada Hotel in a de-luxe room. Valid from February until September. Excludes taxes. ● Unusual Destinations is offering ‘Seychelles January Blues’ specials from R12 366 per person sharing. Includes return flights ex-Johannesburg, airport taxes, internal flights where applicable, accommodation, meals as specified (dependent on property booked) and return transfers. Buy one air ticket and get the second ticket free. ● Protea Hotels is offering a special rate of R543 per person sharing per night at Protea Hotel Stellenbosch. The rate includes breakfast, an Internet voucher and 15% discount at Bellezza Health & Beauty Clinic.

Minimum two-night stay applies. Valid until February 26.

Specials Spot

QUICK READ FOR bUSIESt pEOplE

Wednesday January 6/13 2010 n 9

Slicing through the Okavango Delta’s crystal-clear waters in a motor-powered mokoro Photo: Natalia Thomson

Serenity in the Delta Botswana’s Okavango Delta is not what you’d expect from a traditional game-viewing experience, explains Natalia Thomson.

T

HE Okavango Delta, the world’s largest inland delta, is the result of water flowing from the Angolan highlands after the summer rains in January, via the Okavango River and into the Kalahari Desert. The Delta floods every year, from midsummer in the north to May in the south.

The welcome flood, stretching some 150km from west to east, attracts animals and birdlife from miles around, creating one of Africa’s greatest and most curious concentrations of wildlife in what should effectively be a desert.

Islands, which interrupt the flow of water, are mostly formed from termite mounds, while reed-fringed channels allow motor- or man-powered mokoros to snake from island to island.

The Delta is a birder’s paradise.

From Lilac-breasted rollers and the Happerkop to Sacred ibis, pelicans and the lingering sound of the African fish eagle, the Delta provides a veritable oasis for the hundreds of bird species that flock to it in flood.

Animal species including elephant, lion, African wild dog, plenty of hippo and the less common lechwe antelope abound. There are an estimated

10 n Wednesday January 6/13 2010

200 000 large mammals in and around the Okavango Delta.

From the air, the dusty, arid Botswana bushveld melts into a carpet of velvety green patches of swampland etched with the channels formed by hundreds of hippos carving their way through the reeds and papyrus.

It’s just a short 30-minute hop by air in a Sefofane Cessna Caravan to any

“Last year saw record floods in the Delta, the highest in recorded memory. The Delta moves in cycles of 80 years and this was apparently the first in the next 80-year cycle.” one of the sand airstrips in the Delta, and a short game drive, or in some cases, boat ride to the luxury camps.

En route to the lodge via mokoro, visitors can see the tiny reed-painted frogs, pondskaters, water lilies and kingfishers dipping into the crystal water to catch lunch.

Last year saw record floods in the Delta, the highest in recorded memory.

The Delta moves in cycles of 80 years and this was apparently the first in the next 80-year cycle, predicted to be a wetter climate cycle.

Visitors will kick start their day with a game drive on one of the islands.

Remind your clients to wrap up warmly as those early starts can be quite chilly. This is followed around 10h00 by a tasty camp-made brunch and a siesta (much needed after a 05h30 wake-up call!). Tea-time at 15h00 is followed by either a mokoro ride or second game drive until about 19h00, after which it’s sundowners around the campfire and a delicious dinner.

Unlike some of its South African counterparts, the camp is completely unfenced, with elephant frequently walking through the camp.

Kwetsani Camp, located in the Jao Concession in north-western Okavango Delta, is one of the most remote in the area.

Comprising five furnished tree-house chalets, each with its own en-suite bathroom and an outside shower (overlooking the floodplain), Kwetsani is unpretentious with its open dining room, lounge and bar area offering

wonderful views of the floodplain where lechwe and other antelope graze.

An hour’s drive from Kwetsani lies Jao Camp, the flagship lodge in the area.

The only camp in the area to have both a spa and specially fitted solar power panels to power hairdryers (apparently they really sap power), Jao has nine very spacious, handcrafted tents also built on raised decks like those of Kwetsani, but with a distinctly Balinese feel, blended with the style of the African bush.

Jao’s spa offers a wide range of massage therapies using Africology and Clarins products.

Popular within the concession among South African travellers, says Wilderness Safaris, are the nearby Jacana and Tubu camps. Jacana Camp comprises five Meru-tyle tents built on raised wooden decks with each room featuring an en-suite bathroom and roofless shower.

Tubu Tree Camp, located on the largest area of permanently dry land, is built in traditional style with five tents on raised wooden platforms. Each tent has a private front deck and outdoor shower.

QUICK READ FOR DECISION-MAKERS

t Getting there: Air Botswana, SA Express and SAA offer several flights a day between Fasfacts Johannesburg and Gaborone, with a flight time just short of an hour, while Air Botswana services are on offer daily between Gaborone and Maun (an hour-and-a-half flight), with a direct Maun-Johannesburg return connection also available. Short air hops from Maun International Airport to the Delta are available through Sefofane and Delta Air. Health: The Okavango Delta is a non-malarial area, although visitors to Maun should be advised to take anti-malarial medication. Advise your clients to be liberal with insect repellent as there are plenty of mosquitoes about.

Seasons: November to March is the hot rainy season, while April to October is the dry season making it easier for game viewing.

Currency: Pula Visa: South African citizens do not require a visa to enter Botswana Language: English and Setswana Pack: A camera, binoculars and a hat!

There are an estimated 200 000 large mammals in and around the Okavango Delta Photo: Natalia Thomson

Discover the wilderness!

Wilderness Safaris’ Safari for All Seasons The Safari for all Seasons lives up to its name; a year-round experience that takes in three countries and a variety of ecosystems with their attendant wildlife and scenery. This amazing eight-night package begins with Wilderness Safaris’ newest camp, Kalahari Plains in the Central Kalahari Game Reserve, moves on to Jacana, Xigera or Seba in the Okavango Delta, then Lianshulu Lodge in Namibia’s Caprivi Strip and ends at Toka Leya Camp or The River Club near Livingstone and the Victoria Falls. This safari is valid until mid-2010.

Brief itinerary

Days 1, 2 & 3: Kalahari Plains Camp, Central Kalahari Game Reserve Days 4 & 5: Jacana, Xigera or Seba Camp, Okavango Delta Days 6 & 7: Lianshulu Camp, Kwando River, Mudumu National Park, Namibia Day 8: Toka Leya Camp or The River Club, Mosi-Oa-Tunya National Park, Livingstone, Zambia The package is valid for new bookings only and for travel until June 30.

There’s nothing as tranquil as gliding through the hippo-made, reed-lined channels in a mokoro Photo: Natalia Thomson The Delta is home to some 400 bird species Photo: Natalia Thomson Note: Natalia Thomson was a guest of Air Botswana and Wilderness Safaris

Economy class: JNB – Brussels ZAR2953 JNB – Dusseldorf ZAR2893

JNB – London ZAR3462 JNB – Cairo ZAR4952

Business class: JNB – Brussels ZAR17653 JNB – Dusseldorf ZAR17593

JNB – London ZAR18821 JNB – Cairo ZAR18592

For more specials on all routes and information, call Afriqiyah South Africa on (011) 722-0227 or email: Reservations8U.JNB@aviareps.com. *Conditions apply, rates are per person TAXES INCLUDED!

TNW3726SD

QUICK READ FOR bUSIESt pEOplE

Wednesday January 6/13 2010 n 11

A ship like no other…

Almost six years in the making, Royal Caribbean’s latest offering, Oasis of the Seas, is comparable to a floating city.

Melody Brandon recently explored the world’s largest and most revolutionary cruise ship…

W

HEN the QE2 (Queen Elizabeth 2) made her maiden voyage 41 years ago she captured the imagination of the world as the most loved ocean liner, offering unbelievable luxury and technology. Four decades later Oasis of the Seas does the same and more.

Royal Caribbean president and ceo, Adam Goldstein, told journalists on the liner’s pre-inaugural voyage that “wowing guests” was one of the biggest aims with the ship. The company’s reputation for creating

innovative ship designs is well known and Oasis of the Seas is the culmination of years of work.

The 360-metre-long, 65-metre-wide vessel has 16 passenger decks and 24 passenger elevators, can accommodate 5 400 guests at double occupancy and has a crew complement of 2 165 from over 71 countries.

“The ship offers an array of unprecedented on-board amenities and options that rival most vacation experiences on land and sea,” said Adam.

Did you know?

Oasis of the Seas has a first-ever nursery, looking after tots while mom and dad have a break.

Passengers can enjoy on-board activities that suit them and with so much to choose from, there’s something for everyone.

12 n Wednesday January 6/13 2010

Welcome to the ‘neighbourhoods’ THE unique neighbourhood concept is one of the many firsts the vessel brings to cruising.

Central Park is a 100-metre expanse of tropical greenery, 12 178 trees, plants, vines and flowers. The plants are a mix of coastal and highland subtropical species, selected specifically to thrive on the ship.

“Guests want a choice on land and on our ships. They like open air and real materials.

The idea of a park-like setting on board was very popular,” said Richard Fain, chairman and ceo of Royal Caribbean Cruises.

The Royal Promenade is the heart of the ship. It is as long as a football field and cruisers can watch street performers and parades, enjoy nine different restaurants and bars and browse a number of shops. Another first – the ‘rising tide bar’ takes customers from the Royal Promenade Deck to Central Park, a great way to enjoy sundowners.

For the health conscious, the Vitality at Sea spa and fitness centre offers unparalleled pampering. Kids and teens can also enjoy spa treatments specifically designed for them. The Asian-inspired spa is situated over two decks and the fully equipped gym has cardio equipment, spinning classes, yoga and meditation as well as personal trainers.

The spa offers a host of products and services ranging from Botox treatments, to international hairstylists.

For the active cruise-goer, the Pool and Sports Zone offers everything from flow riders, a zip line across the ship, rock climbing, a basketball court and miniature golf. For the kids, there is an H20 Zone with spray jets and wading pools. Adults can relax at the Solarium with four whirlpools and swimming pool.

Entertainment Place guests can watch the hit Broadway Musical, Hairspray, see an ice skating show, enjoy late-night jazz and standup comedy or try their luck at Casino Royale, to name a few.

Just when clients will think they’ve seen it all they stumble on yet another neighbourhood. The Boardwalk, with a handcarved carousel, 600-seat aqua theatre and restaurants, offers fun for the whole family.

A doughnut stand, ice cream parlour and a sweet shop add to the funfair atmosphere.

“The company culture at Royal Caribbean is about putting unlimited energy into design in order to make our ships as innovative and encompassing as possible.” The ships offer a world of possibilities that cater for the needs of guests, explained Richard.

QUICK READ FOR DECISION-MAKERS

Accommodation de-luxe The ship has 2 700 staterooms and guests can choose from 10 categories of suites. From family suites that sleep six to the spacious standard staterooms with flat-screen TV and mini-fridge, you would be forgiven for thinking you are in a four-star hotel.

The loft suite, another Royal Caribbean first, is a novel way to sleep at sea. Designed like a city apartment, the suite has five-metre windows and a balcony that look on to the ocean “We have 27 loft suites and when I first saw them, I wished we had built more!” says Richard.

Where is she going?

Oasis of the Seas will begin its inaugural season with 19 consecutive seven-night sailings to the eastern Caribbean, calling at Charlotte Amalie, St Thomas; Philipsburg, St Maarten; and Nassau in the Bahamas.

From May until November, she will alternate sailings with a western Caribbean itinerary to Labadee, Haiti; Costa Maya and Cozumel, Mexico. In December Costa Maya will be replaced by the port of Falmouth, Jamaica.

For more information, contact Cruises International.

While the ship itself will guarantee a memorable holiday, Royal Caribbean has made sure that the destinations offer the same ‘wow’ factor.

This included working with the government of Haiti to construct a new pier to accommodate the mammoth ship as well as liaising with the Jamaican Port Authority to develop new amenities to welcome cruise guests.

Late this year Royal Caribbean will bring out another vessel in the same class of Oasis of the Seas, sister ship, Allure of the Seas, which will offer all the amenities and features of

Oasis of the Seas.

Safety features are a major part of the design of Oasis of the Seas and the 18 lifeboats have been specially designed to carry an unprecedented 370 passengers in luxury should an emergency arise.

The twin hull mini-boats have twin engines with two propellers, an internal public address system and are the first in the world to carry a toilet. The standard survival kit includes enough water and high energy biscuits to feed everybody on board for three days, more than enough time to get everyone to safety.

Youth Zone

While adult cruisers have their own space, so do the kids. They can take part in a show at the Adventure Ocean Theatre, conduct experiments in the Adventure Science Lab, or learn art skills among a myriad of other activities. Teens are catered for with their own ‘night club’, outdoor deck and video arcade.

QUICK READ FOR bUSIESt pEOplE

Oasis of the Seas – fascinating facts ● 225 282 gross registered tons ● 360 metres long ● 65 metres wide ● 65 metres high from the water line

➝

What is your destination?

For the active cruise-goer, the Pool and Sports Zone offers activities from a zip-line to rock climbing

● ● ● ● ●

9,1-metre draft 22,6 knots cruising speed 16 passenger decks 24 passenger elevators 4 bow thrusters with 7 500 horsepower each

➝

Restaurants overlook The Boardwalk and the Pool and Sports Zone

● 5 400 guests (double occupancy) ● 6 296 (guests total) ● 2 165 crew

➝

276m

360m

➝

Standing upright on its bow, the ship is 360m high, which means it is taller than the Eiffel Tower. If it were possible to herd together 45 975 adult elephants and weigh them all at once, you would get a comparable load. You could do the same with 1 204 blue whales.

Want a sneak peek?

Visit eTNW to have a look at Oasis of the Seas, filmed on its pre-inaugural voyage.

Wednesday January 6/13 2010 n 13

NEWS Australian visa application charges increase Natasha Tippel THE Australian High Commission has advised that visa application charges (VACs) will increase from January 1.

The new charges are as follows: ● Visitor visa: R750 ● Temporary business entry: R750 ● Working holiday (form 1150): R1 850 ● Student visa: R3 840 ● Migration application: R12 130 ● Resident return visa: R1 850 Travel agents must ensure that all applications received at the High Commission have the new VAC attached. All applications received with the old VAC will be invalid and will not be accepted by the Department of Immigration and Citizenship and will be returned. ■

Mozambique flight Special

Only R1600 JHB to Vilanculos

SAVE up to 30% Pay just R1600 for a one-way, webfare ticket to the beautiful resort town of Vilanculos, with Pelican Air Services. Flights depart from JHB. For full terms and conditions visit: www.fedair.com Telephone: + 27 11 395 9000 Email: info@fedair.com for more details TNW3758SD

2010 scammers target agents Melody Brandon

A

S South Africa gears up for the 2010 Soccer World Cup, so too are enterprising scam artists who are targeting travel agents.

In the latest scam email brought to Travelinfo’s attention, a ‘Fifa licensed agent’ from the UK asked Pietermaritzburg-based agent Michell Wells from XL Astra Travel to confirm flights for soccer players to Lahore, Pakistan, during December 2009 (see box below). “I have received numerous emails with regard to Fifa bookings but have ignored them as they did not look legitimate.”

According to Fifa.com, the official website for the 2010 Soccer World Cup, the following tour operators are the only accredited agencies

in South Africa able to sell tickets for the 2010 matches: Edusport Travel, Thompsons Holidays, Rennies Travel, FliAfrika Travel and South African Travel Centre.

“Fifa has applied stringent rules for the purchase of tickets and there is a reason behind it. Agents must be careful when they receive these types of enquiries,” says Sadhana Ghookal, of FliAfrika Travel’s 2010 team.

Sadhana advises agents to evaluate the legitimacy of an enquiry before spending time or effort addressing the supposed client. “Ask for the client’s details including: company name, background, location with postal and physical address, country of origin and nature of business.

Also how they heard about you/your company or got your

mail address,” she says.

Once an agent receives a reply, they should do a web search on the company to find out if it does exist.

For confirmation on Fifa agents and other 2010 Soccer World Cup-related information, visit www.fifa.com

Look out for these:

● Fifa 2010/soccer scam: An advanced form of the 419 scam where emails purport to be official competitions marketing the 2010 Soccer World Cup. Victims are tricked into paying for costs upfront, but the prize never arrives. ● Accommodation scams: When booking for clients, make sure the company is reputable. In the past, people have paid a deposit only to find the establishment did not exist.

Email sent to XL Astra Travel (reproduced as received)

Dear Sir/Madam I am Peter Day C.E.O of ARENA SPORT MANAGEMENT one of the FIFA lincence agent in United Kingdom I understand you make flight reservation and i have got some players to fly one from Johannesburg to Lahore departing on 2nd Dec and return on 10th Dec 2009 and the player’s name is Hamad Faiz Mr, then the other Player will be traveling from Johannesburg to Corck departing 10th Dec and Return on 17th Dec Her name is Nyalunga Princess Ms. Please get back to me with the itinerary and the fare. Also advise your extra charges on credit card payment. I await to read from you. ■

Suppliers still loyal – operators Max Marx TOURISM suppliers continue to be supportive and loyal during the downturn despite an increasing trend towards suppliers now giving everyone the same rate, say tour operators.

Otto de Vries, md of Holidays Tours, says suppliers find themselves under pressure due to a drop in business from their tour operator base. “Their response has been to introduce discounted rates direct to the public in the desperate hope that this will help fill beds or seats.”

Otto adds that although it may help some of them in the short term, in the medium to long term, the result will be a dilution of their revenue.

John Addison, Wild Frontiers director, says suppliers have started losing loyalty towards operators but says some tour operators continue to enjoy volume discounts.

Jane Davidson, md of Development Promotions says DP’s suppliers continue to give the company preferential rates for the SA market because of relationships built up over many years. “Because

we subcontract to other operators, they have access to the same rates we do from suppliers like, for example, Qantas Holidays.” Thompsons Holidays, adds media and pr executive John Ridler, continues to receive the best possible prices from its loyal suppliers. Meanwhile, Rita Bachmann, md of Unusual Destinations, says if the operator discovered that suppliers with which it has had a loyal relationship in the past gave it the same rate as every other tour operator, she would drop the product from her portfolio where possible. ■

More jobs here

14 n Wednesday January 6/13 2010

QUICK READ FOR DECISION-MAKERS

jobS

SpecialiZed Travel perSonnel our website is updated daily! visit www.specialized.co.za Financial Accountant - Sandton Compile & analyze financial information; establish & maintain accounting procedures; supervise input of financial data; resolve discrepancies; prepare monthly reports; analyze revenue & expenditure trends. Reporting to MD. A travel agency background with exposure to BSP is essential. R20000/R25000. Joyce

To advertise on this page contact Natalie on 011 214 7330 or email nataliew@nowmedia.co.za

Sales Manager – N/Suburbs R27000/R32000 ctc. Be responsible for acquisition of new business for highly regarded travel incentives company.

Identify potential clients; conduct presentations at boardroom level and cement the business through contractual arrangements. Also responsible for on-going relationships with existing clients. Previous experience in a similar role essential. Kati

Cathay Pacific Airways is inviting applications for the following position, based at our Fourways office in Johannesburg.

Financial Services Manager Core Responsibilities: ● Management of all financial operations including accounting, taxation, revenue, expenditure, treasury, assets & inventory, property lease, contracts and overall performance of the Finance Department. ● Working with other department heads to prepare annual overhead and route costs, budget and forecasting. ● Generation of monthly management reports and data analysis. ● Risk management ● Monitor and update management on developments which may give rise to change in risk exposure or changes in working procedures/ system modification. ● Participation in credit evaluation of debtors and formulation of credit control parameters. ● Ensure proper and timely filing of accurately compiled returns

Team Leader – Pretoria Be part of a well established agency run by an exceptionally competent & pleasant manager! Responsibilities include corporate consulting (70% of time) with the balance leading a team of consultants, providing guidance & support. Candidates must have very strong Galileo and mentoring skills.

R20000/R22000 ctc. Kati Quality Controller – Sandton R13000/R20000. Utilise your strong international fares & ticketing expertise as well as BSP knowledge, ensuring that tickets & vouchers have been issued correctly. Be involved with BSP reconciliations & reporting. Commence March. Joyce

Requirements: ● Excellent communication and interpersonal skills ● Good planning and organizing skills ● Suitable accountancy qualification ● Knowledge of accounting policy and standards and local regulations including tax. ● Ability to work under pressure and to work independently ● Willing and able to travel ● Experience of providing detailed analysis, advice and guidance to both finance and non-finance managers and of managing a finance team. ● Good negotiation skills

Senior Consultant – Cape Town Amadeus & strong fares and ticketing expertise is required to join highly regarded travel company. Predominantly corporate travel, with some leisure bookings. Competitive salary. Kati

Interested parties can submit a CV by email to Charlene Moses at JNBCHM@cathaypacific.com no later than 27 January 2010.

Only successful applicants will be contacted.

TNW5083

Intermediate Consultants !!!

A number of permanent & temporary opportunities have become available in various locations! Candidates must have a minimum of 3 years experience and have either Galileo or Amadeus. These are excellent opportunities! Contact Kati immediately!

Corporate Consultant – Sandton R12000/R15000. Must have international ticketing skills and the ability to cross and up-sell. Worldspan an advantage but not essential. Commence 01 March. Joyce

Account Manager Cape Province

The successful candidate will be comfortable at both the development of new business and building strong relationships with our existing customers. You will be skilled at identifying opportunities, removing barriers, influencing decision makers and forming lasting business relationships. You will need to be a confident and persuasive communicator, determined, flexible and adaptable. We seek only those who have a proven track record within the aviation/travel industry.

The successful candidate will be comfortable at both the development of new business and building strong relationships with our existing customers. You will be skilled at identifying opportunities, removing barriers, influencing decision makers and forming lasting business relationships. You will need to be a confident and persuasive communicator, determined, flexible and adaptable. We ideally seek candidates with a proven track record within the aviation/travel industry.

Attractive salaries are on offer for the right candidate.

Interested applicants are asked to submit their CV by 20 January 2010 to: zarecruitment@za.qatarairways.com

Interested applicants are asked to submit their CV by 20 January 2010 to: zarecruitment@za.qatarairways.com

Posted: 20 Nov 09 Career Junction + TI (Megan)

lee botti & associates Tel: Tracey (011) 803 6606 rivonia@nowjobs.co.za

Tel: Wayne (021) 418 1084 capetown@nowjobs.co.za

Tel: Jill (031) 201 8330 durban@nowjobs.co.za See our website for a further selection of exciting vacancies! www.leebotti.co.za

2010

QUICK READ FOR bUSIESt pEOplE

THIS WEEK’S TOP JObS JOHANNESbURG

JOHANNESbURG

INCENTIVES SPECIALIST – JHb

PAYROLL AdMINISTRATOR - NORTH

Start the new year with a bang! Fantastic opp with well estab incentives house. Deal with prestigious corporates handling exciting incentives to worldwide destinations. If you thrive working under pressure and love the thrill of travelling with incentive groups then this is for you. To R20 000

Play a vital role in this renowned, highly successful inbound operation! Assume responsibility for the application and remittance of PAYE, SITE, UIF, SDL and RSC as well as the administration of medical aid & provident fund benefits. Ideal opening for the Payroll fundi with excellent knowl & exp on VIP. Salary neg.

CAPE TOWN

CAPE TOWN

GPS OFFICER – SOUTH

MISSLE LAUNCHER – Cbd

Come navigate the team here with your HR/Financial acumen in leading a team of Inbound staff. You will have previous HR exp coupled with working with numbers to report directly to the Directors. Superb seaside town with no traffic blues. Lovely relaxed working environ with strong team ethos. R15 000

dURbAN TAILOR-MAdE EXPERT!

Superb opp to let the creative juices flow! Tours specialist company seeks person with substantial exp in destination information & geographical knowl of Southern Africa / Regional & Indian Ocean Islands. Compile tailor-made holidays using your inter’l fares exp, groups & FIT’s.

To R8,000

Be the bomb and explode onto the scene at this established online Inbound solid tour operator. You’ll be hotter than Tabasco when it comes to knowing your product on East, South and Southern Africa. Sizzling Managerial role working with E Marketing/Projects Manager.

Explosive, energized work environment. From R15 000

dURbAN 2010 IS HERE!

Highly prestigious retail agency is setting up new in-house within the CBD! Top-notch corporate experience desired on an intermediate & senior level, with a preference to prior government accounts exp + Amadeus.

R9,500 – R15,000 p/m.

Junior Consultant - Sandton Join highly regarded leisure travel company based at a shopping centre.

Very up-market environment dealing directly with clients handling a wide variety of bookings. Candidates must have between 12 to 18 months consulting experience. Friendly environment! R4000 plus commission.

Tina Jnr Consultant – East Rand A junior consultant with minimum 12 months experience is required by very well established agency based at prestigious shopping centre, dealing directly with the public. An excellent opportunity to join highly regarded travel company. Basic of R4000 + commission and the opportunity to earn an excellent salary. Tina Internet Consultant - Durban Utilise your leisure consulting skills in a different way! Deal with clients via the internet, creating tailor-made holidays.

Ideal for a consultant who enjoys the creativity side but would like to move away from the shopping centre, direct public environment. R6000/R8000. Kati Airline Agents – Jhb N/Suburbs Short contract opportunities are available for airline reservations. Must have between 1 to 3 years airline reservations experience and be available to commence immediately.

R4000/R6000. Joyce Incentives Account Manager – N/ Suburbs Highly respected Outbound Incentives Company. Be allocated blue chip corporate accounts & take responsibility for preparing, costing and presenting comprehensive proposals. Handle each project from start to finish including site inspections & travelling with the groups.

Candidates must be willing to travel to various overseas destinations. Previous experience in this field is essential.

R18000/R28000 ctc. Kati Sales Executive – Cape Town R16000 to R18000 negotiable + commission + benefits + allowances & laptop. A ‘hunter” is required by progressive travel agency. Must have a proven track record of having gone out and obtained new business within a service industry or the greater travel, tourism and hospitality fields. Kati

Office Hrs (011) 884-9113 Website: www.specialized.co.za e-mail: kati@sgroup.co.za

TNW0714

Leisure Account Manager – South Africa - Johannesburg

Retail Consultant wanting a change!

Will liaise with travel agents handling quotes & reservations for numerous international products. Be part of a well established, solid wholesale company with excellent reputation. Must be proficient on Amadeus. Based Jhb N/ Suburbs. Kati

Wednesday January 6/13 2010 n 15

TNW NEWS

‘We will get through this’ – Airlink Melody Brandon

A

IRLINK is confident it will “get through” the past few months of aircraft incidents and is working hard to restore its image.

The airline experienced a run of bad luck last year, culminating in 14 of its Jetstream aircraft being grounded on December 24.

In a statement, the CAA said the decision to ground the fleet had been taken after “a series of serious aircraft incidents and accidents” over the preceding three months.

The 14 aircraft may not fly again until the CAA has re-certified them. The airline currently has a total of nine aircraft operating.

“SA Airlink produced a corrective action plan (CAP) which the CAA reviewed and accepted as being sufficient to address the findings, if it were to be implemented fully. However, it is important to highlight the fact that this corrective action plan would only be fully implemented by the end of January 2010,” the

CAA outlined in a statement.

The CAA said the decision to ground the fleet had come after a flight from Nelspruit was aborted on take-off on December 23, due to low oil pressure and smoke coming out of an engine. “As a result of this second incident, which is similar in nature to the one that occurred in Durban in September 2009, resulting in one fatality, the CAA resolved that the safety and airworthiness of the SA Airlink Jetstream aircraft fleet could no longer be guaranteed.”

Airlink’s sales and marketing manager, Karin Murray said it had implemented a contingency plan. “We are operating a reduced flight schedule utilising our larger fleet jet aircraft. Our shortterm arrangements include leasing in some aircraft, while we continue working on addressing the requirements of the CAA together with the engine manufacturer Honeywell and the aircraft manufacturer BAE Systems.”

Certain routes have been suspended – PLZ-ELS, PLZ-

BFN, JNB-MBD, DUR-GRJ and JNB-PZB and Karin said booked and ticketed passengers were being re-routed. “Our objective is to get the J41 fleet flying again and we are also working on longer term leasing plans to increase our jet fleet.”

Agents’ comments:

● “We are trying to avoid Airlink where possible, but they have a monopoly on the routes we use, so it is not easy,” said Rachael Penaluna, from Sure Bleeker Travel, Johannesburg. ● Garth James from Buchanan Execu Travel said: “If my clients ask for Airlink I refer them to the website and therefore I have zero responsibility. I would be very apprehensive to recommend them in the name of safety.”

“Thumbs up to Airlink, who have handled the grounding of their planes so well.

Rebooking passengers, seeing to transfers and keeping us informed. Let’s get behind them and help them survive this setback.” Veronica Cullis, 1to1 Travel n

Incident time-line

● 24 September 2009: Airlink flight crashes into Merebank School after take-off. No one is injured but the pilot dies later in hospital. ● 18 November 2009: An Airlink flight from Port Elizabeth to East London skids off of the runway at Port Elizabeth Airport, no one was injured. ● 7 December 2009: An Airlink flight from Cape Town to George overshot the runway at George Airport. The aircraft left the runway and came to a halt at an intersection between the airport and the N2 freeway. No one was injured.

Transport Minister Sibusiso Ndebele has assured all travellers that South Africa is still one of the safest countries in the world in which to travel by air. ● 8 December 2009: Airlink appoints an independent expert to review the airline’s safety processes and procedures following recent incidents.

CAA’s Accident and Incident Investigations Division commences with official investigations into recent aircraft incidents. ● 14 December: The decision is made not to ground Airlink by the Department of Transport and the airline is given a week to address the CAA’s concerns. ● 22 December: The CAA announces that Airlink is “on track” for corrective action. ● 23 December: The day after the CAA’s announcement, a flight from Nelspruit was aborted during take-off due to low oil pressure and smoke coming out of an engine. ● 24 December: The CAA grounds 14 of the airline’s Jetstream aircraft. n

Tell us: Will you use Airlink once the CAA has approved its aircraft?

More security checks for air travellers brought to you by eTNW and TRAVELINFO

From page 1 they implement them or not,” she said.

Travel chaos!

Airlines step up security

Are you ready for 2010?

Do you think that 2010 will be a better year for the travel industry than 2009? n Yes 81% n No 19% “I am sure 2010 will be better as a whole, but in South Africa, outbound will suffer due to the World Cup 2010. Best is to look in other areas to try and make some extra money/bookings. I just hope the industry in South Africa does not rely on World Cup 2010 too much.” Marius Swanepoel, Amex “With the current availability of flights in 2010 and over the Soccer World Cup, this will be a hard year for us. Some airlines already say you will only be able to get an economy seat if you hold a Fifa ticket.

If not, full Y-class should be quoted to clients not having Fifa tickets.

Already I have lost clients due to this.” Charmaine Ansley, Flight Specials “The World Cup will help South Africa in terms of inbound travellers, however leisure travel will decrease as people are still recovering from the recession.” Marlini Nair, One-Stop Travel

To sponsor this poll contact Kate on 011 214 7334 or e-mail katen@nowmedia.co.za 16 n Wednesday January 6/13 2010

Airlines that fly directly to the US from South Africa, including SAA and Delta Air Lines have received a directive from US authorities.

“We have implemented additional security measures on flights to Washington and New York in order to comply with a directive from the TSA,” said SAA spokesperson, Azure Janneker. Azure advised passengers to factor in additional time to their travel arrangements because of this.

Delta director of sales, Africa, Middle East and India, Jimmy Eichelgruen, said the airline was fully compliant with all security directives mandated by the TSA, but for security reasons, could not disclose the details of these directives.

A general security advisory has been posted on Delta’s website.

TSA spokesperson, Andrea McCauley, told TNW while the organisation had called on airports that were not on the list of 14 to do additional screening of passengers, it was not mandatory.

A number of airports in Europe are employing more stringent security measures,

Heightened security in Toronto on December 27 resulted passengers to the US queuing for five hours. Many missed their flights due to the delay including full body scanners and bomb detecting technology to check passengers flying to the States.

“We have asked airports to conduct random checks at security gates and checkpoints. The last point of departure is the most important and we have asked airlines flying to the US to conduct additional checks. We are striving for consistency,” Andrea said.

Meanwhile in America, flights within the country have been delayed due to tightened security.

It took one TNW staffer over 36 hours to fly from Toronto to San Antonio, Texas, two days after Christmas.

Andrea advised passengers to get to the airport as early as possible to avoid missing their flights.

“For passengers travelling from a non-US location to the US, it is advised they arrive at the airport three hours in advance. Within the States, we advise passengers to do the same. Should they be concerned about delays, they are advised to contact their airline,” she said. n

QUICK READ FOR DECISION-MAKERS