January 2025 Apartment News Magazine by Apartment Association of Orange County

Apartment News

CALENDAR OF EVENTS

FEBRUARY

5 - CRHP #1

Wednesday, 8:30 am–12:30 pm, Online

11 - Pets are the New Kids

Tuesday, 10–11 am, Online, see page 25

12 - CRHP #2

Wednesday, 8:30 am–12:30 pm, Online

12 - New HR Laws for 2025

Wednesday, 5:30–7 pm, Online

13 - Death in the Rental Unit: The Legal Perspective

Thursday, 10–11 am, Online

17 - President’s Day Holiday mOnday, Office clOsed

18 - Board of Directors Meeting

Tuesday, 6 pm, Online

19 - CRHP #3

Wednesday, 8:30 am–12:30 pm, Online

19 - General Membership Meeting

Wednesday, 7 pm, elks lOdge, sanTa ana, see page 5

20 - Managing Moisture, Mildew, Mold & Your Renters

Thursday, 10–11:30 am, aaOc Office, see page 38

24 - Human Trafficking: Identifying the Signs & Taking Action mOnday, .10–11 am, Online, see page 27

26 - CRHP #4

Wednesday, 8:30 am–12:30 pm, Online

27 - Lunchtime Learning

Thursday, 12–1 pm, Online, see page 21

MARCH

3 - Intellirent Screening & Marketing mOnday, 10–11 am, Online

4 - Trade Show Exhibitor Bootcamp

Tuesday, 10–11 am, Online

5 - CRHP #5

Wednesday, 8:30 am–12:30 pm, Online

6 - Sexual Harassment Prevention Training

Thursday, 9–11 am, Online, see page 42

10 - Energy Savings mOnday, 1 pm, Online

11 - CalRHA Legislative Day

Tuesday, sacramenTO

12 - CalRHA Legislative Day

Wednesday, sacramenTO

12 - CRHP #6

Wednesday, 8:30 am–12:30 pm, Online

12 - General Membership Meeting

Wednesday, 7 pm, elks lOdge, sanTa ana

18 - Board of Directors Meeting

Tuesday, 6 pm, Online

19 - CRHP #7

Wednesday, 8:30 am–12:30 pm, Online

25 - NAA Advocate

Tuesday, WashingTOn, d.c.

26 - CRHP #8

Wednesday, 8:30 am–12:30 pm, Online

26 - NAA Advocate

Wednesday, WashingTOn, d c

27 - NAA Advocate

Thursday, WashingTOn, d c

28 - NAA Advocate

friday, WashingTOn, d c

Apartment News

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

1601 E. Orangewood Avenue, Suite 125, Anaheim, CA 92805 (714) 245-9500 • www.aaoc.com

n Executive Director – David J. Cordero

n Editor in Chief – David J. Cordero

n Advertising & Sales Director – Debbie M. DiBernardo

n Design & Production – Dave Moeller/Graphic Angles

n Printing – Sundance Press

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher

is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS

Officers

n President Denise Arredondo

n First Vice President John Tomlinson

n Second Vice President

n Vice President

Legislative Council Amy Fylling

n Treasurer Laurel Dial

n Secretary Julia Araiza

n Sergeant at Arms Stefanie Koslosky

n Immediate Past President Frank Alvarez

Directors

n Christine Baran n Rick Roshan

n Alan Dauger

n Craig Kirkpatrick

Directors Emeriti

n Ronald Berg n Stephen C. Duringer

n Vicki Binford n Jerry L’Ecuyer

n David A. Cossaboom n Nick Lieberman

n Nicholas Dunlap n Edward Masterson

“The best way to predict the future is to create it.”—Abraham Lincoln

This past December, I took time to reflect and ponder the writings and speeches of Abraham Lincoln. In particular, his speech on January 27, 1837, to the Young Men’s Lyceum of Springfield, Illinois.

“They were the pillars of the temple of liberty; and now, that they have crumbled away, that temple must fall, unless we, their descendants, supply their places with other pillars, hewn from the solid quarry of sober reason,” he stated near the end of this eloquent speech.

I interpret this to mean that while we must maintain a keen awareness of the past, we must also remain perpetually vigilant, monitoring current events and proactively preparing for their accompanying reactionary trends.

The best way I can imagine to bring our former President’s proverb to life is to take advantage of the suite of benefits your AAOC membership offers. Please mark your calendars and join us for our first General Membership Meeting of the year on January 22, 2025, from 7 to 9 p.m., at the Santa Ana Elks Lodge. This meeting will assuredly cover a gauntlet of relevant, timely topics to support your business this new year and beyond.

Before you read on to hopefully enjoy the rest of this issue of Apartment News, I would like to take a moment to thank our staff and directors for their tireless efforts supporting our association—our entire industry—at the local, state, and national levels.

I would also like to say Happy New Year and thank you for your membership, for your continued support of AAOC and your confidence in all that the association does on your behalf, and for answering the call during the General Election last November.

I look forward to serving a final term this year as your AAOC President and continuing to see our association grow stronger, larger, and increasingly influential in all that it does. Thank you for entrusting me with this honor and responsibility.

Yours, very sincerely and respectfully,

John Tomlinson

Wednesday, February 19, 2025 • 7 p.m.

Tax STraTegieS for 2025

New “Junk Fee” & Security Deposit Law Takes Effect; Balcony Inspection Deadline Extended to 2026

State law provides that if a lessee remains in possession after the expiration of a rental agreement, and the lessor accepts rent from the lessee, the parties are presumed to have renewed the agreement to rent on the same terms and for the same time, not exceeding one month when the rent is payable monthly, not in any case one year.

The law also provides for guidelines regarding lawful notice to terminate a tenancy after the initial term is specified by the parties. And the law requires a lessor to allow a lessee to pay rent and any security deposit by at least one form of payment that is neither cash nor electronic funds transfer. (Civ. Code § 1947.3.)

Finally, existing law makes a tenant of real property guilty of unlawful detainer if, among other things, the tenant continues in possession of the real property after giving notice of termination of a hiring of residential property for an unspecified term.

Now, for the new law:

It prohibits a lessor from charging a fee in connection with notices provided pursuant to the Civil Code and Section 1161 of the Code of Civil Procedure. Owners will be prohibited from charging lessees a fee for paying rent or a security deposit by check.

The new law also requires a lessor that charges a higher security deposit on a service member lessee based on the service member’s history of poor credit or of causing damage to the rental property to clearly disclose the amount and the reasoning in the lease agreement. The lessor is required to refund the additional amount within six months if the lessee is not in arrears for any rent due and the date shall also be set forth in the lease agreement.

The reasoning behind the new law was based on “junk fees” where merchants included hidden or junk fees in the “purchase price” of goods and services (such as rent) where customers

were not able to make fully informed decisions. The legislature and Congress deeded these types of practices unfair and unlawful. The law we write about in this column specifically targets transparency in the residential rental housing market.

The net result of the new law is to bar certain add-on fees from being charged and provide protections where a lessor charges higher security to a member of the armed services.

Balcony Inspection Bill Deadline Extended to January 2026

We are pleased to report that the governor signed a measure that provides for a 12-month extension to the deadline for the obligation to perform inspections of wood constructed exterior elevated elements that include load-bearing components in all buildings containing three or more multi-

Sacramento — continued on page 8

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family dwelling units. The inspection deadline is extended from January 1, 2025 to January 1, 2026.

As you may recall, a wooden balcony collapsed at an apartment complex in the city of Berkeley in 2015. As a result of that collapse, the Legislature passed SB 465 (Hill) in 2016 which, in addition to requiring oversight for contractors, also required the California Building Standards Commission (CBSC) to establish a working group to study the failure of the exterior elevated element. The Commission submitted a report to the Legislature containing findings and possible recommendations for changes in law. In 2017, the Commission approved emergency regulations to accelerate the adoption of higher construction standards. Following that report, Senator Hill successfully carried legislation that established a requirement to perform regular inspections of exterior elevated elements (balconies,

staircases, walkways) at least every six years by certain licensed persons to determine that the exterior elevated elements and their associated waterproofing elements are in generally safe conditions, adequate working order, and free from any hazardous conditions. The bill also required any identified repairs to be made within a designated timeframe and provided penalties for building owners who do not complete the repairs.

The law identifies the types of inspectors that are eligible to perform the inspection work: architects, licensed civil or structural engineers and building contractor holding an A, B or C-5 license classification issued by the state Contractors’ License Board, with a minimum of five years’ experience in constructing multi-story wood frame buildings, or an individual certified as a building inspector or building official from a recognized state, national, or international association.

The first inspection deadline was

originally January 1, 2025, or six years after the effective date of the balcony legislation (January 1, 2019). It was successfully argued before the California Legislature that as a result of the COVID-19 stay-at-home order and associated business shutdowns that occurred in the middle of this six-year period, it was extremely difficult—if not impossible—for building owners to bring third parties into their apartment buildings to complete these required balcony inspections. The 2024 bill that was signed into law extends the inspection deadline for additional 12-month period for building owners to complete their inspections.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.

It’s All About the Story

Asingle video from TikTok showing what an apartment unit looked like when it was overrun by “pets” is what bought down the “Pet Bill” last year in California.

The Pet Bill would have removed restrictions that owners could place on the number and types of pets that are allowed in a rental housing unit. It also would have removed the ability of owners to charge for clean up after the tenant moved out, leaving behind significant impacts from allowing the pets in place.

And it was sailing through the Legislature.

Then, in March of 2024, AAOC descended upon the State Capitol to meet and discuss several bills with the assemblymembers and senators who represent Orange County—and we came prepared. We had legal arguments, past legislative history, conflicting points in the law, cost analyses, you name it—we were prepared to make the case. And that is after you consider the fact that it’s the owner’s property that they should be allowed to place rules around what is and is not allowed.

None of that really mattered to the legislative staff, until...

AAOC board member Stefanie Koslosky pulled out her mobile phone and shared a video that one of her property management company clients had posted online, showing one of their units that had been absolutely overrun and destroyed by pets.

And the photos shown in this article aren’t even the worst of what was in the video. Truth be told, most readers probably look at the photos and can think, “Yep, I’ve run into that before.” It’s kind of a routine part of being involved in property management. That’s just another Tuesday to many of you.

But to the average person who would never live that way, it’s shocking. It shows a reality that our industry must deal with far too frequently. More accurately, it shows a horrific side of our industry that most people will never see.

This video singlehandedly changed the minds of many of our legislators— and with others throughout the state...

And the bill died.

It’s

Time to Tell—and Show—Our Story

Mundane as those images may have been for many of you, it helped drive home for our lawmakers what all our stories, legal arguments, statistics, and cost estimates never could. It showed

our story. And it is time to tell—and show—even more of our stories.

So, what is our ask? Simple. Share your stories with us.

• Have a tenant that harasses the other tenants? Send us your/ your tenants’ videos.

• Have someone who rifles through the trash? Send us your before and after pictures/video.

• Have escalating bills that are tough to keep up with? Send us a video showing your year-over-year comparisons.

• Have city inspectors who are overreaching when they visit your properties?

One of the new laws that has just taken effect now requires you to take before and after photos of your units to document any damage and repairs that are required. Use that to illustrate your story.

It’s

Time to Show Our Lawmakers the Impact of their Legislation

On top of those glaring visual examples that we can share, we need to also contextualize exactly how bad the unintended consequences would be of the legislation they propose. By mid-June another bill emerged to threaten our industry—one that would have required owners to accept selfprovided credit reports from applicants.

The potential for fraud was immeasurable, so in conjunction with AAOC member and rental fraud detection company Snappt, we shared with the legislator who authored the bill every instance of documented rental application fraud in her district alone.

There were over 5,000 instances just within her district in the last two years! Subsequently, that bill died as well.

It’s

Time to Show the Data

AAOC’s recent growth has resulted in our ability to help elected officials better understand the direct impact on their districts should they introduce or vote in support of legislation that would ultimately be detrimental to their constituents.

Senator Tom Umberg represents a significant portion of the city of Santa Ana—a city burdened with the deleterious effects of rent control. While he has long been a supporter of the rental housing industry, Amy Fylling—another AAOC board member—really brought home the importance of our industry when she looked him in the eye and mentioned that Advance Management Company, where she serves as director of property operations, operates more than 25,000 units in his senate district, which

represents about 100,000 constituents. Suddenly, the impact on 100,000 potential voters spoke louder than the four people in the room.

When AAOC state legislative advocate Ron Kingston assembled the entire Orange County Legislative Delegation (Democrats and Republicans) for a policy briefing in February 2024, he provided a statistical outlook of how much of an impact AAOC members have across the delegation—as well as within their respective districts. Representing AAOC members in terms of potential voting constituents in their districts resulted in further attention being paid to our industry’s perspectives and needs.

In other words, AAOC made itself more relevant in the minds of our state legislators by presenting our issues and messaging in the manner that better resonates with them and their interests.

That is how we are going to win this legislative session.

It’s Time to Know What We are Up Against

Prior to the formal start of the 2025 legislative session in January, we already knew that of the almost 200 bills that were already introduced in December, about a quarter of them effected the rental housing industry:

• The ban on credit checks will be back

• The pet bills will likely be back in another form

• Retrofitting properties for energy efficiency is back—and will also be an issue before the South Coast Air Quality Management District for additional regional regulatory action.

• Electric Vehicle charging station mandates will be back

And that is what we already know. There will likely be another 3000+ bills introduced this session, and many will focus on housing.

This legislative session will likely become wild for a number of reasons—

1. There have already been restrictions placed on the number of bills each legislator can introduce—and almost 1/3 of them are brand new state legislators.

2. There will be efforts to push back against legislative and regulatory relief efforts out of Washington D.C.

3. There is a continued effort to push back against private equity in housing—and the elected officials don’t see a difference between “mom and pop” investors and major corporations like Blackrock.

4. There isn’t a clear front runner for Governor in 2026—Vice President Kamala Harris, Lieutenant Governor Eleni Kounalakis, Attorney General Rob Bonta, State Controller Betty Yee, former U.S. Representative Katie Porter, former State Senate President Pro Tem Toni Atkins, former Los Angeles Mayor and Assembly Speaker Antonio Villaraigosa, and U.S. Health and Human Services Secretary Xavier Becerra are all names that have been mentioned—so many legislators will be looking to make a name for themselves this year.

NOTE: I recognize that these are all Democrats. As of this writing, the only Republican declared candidates are Leo Zacky (family heir to Zacky Farms), and

Sharifah Hardie—a former candidate for the 33rd Senate District held by Lena Gonzalez in the Long Beach area.

It’s Time to Start Telling Your Story

We’ve now asked you to share the situations you deal with in your communities through stories, pictures, videos, and personal testimonials. Please email this information directly to me at chip@aaoc.com.

But we also need you to share additional quantitative and service-related data that will help us in our meetings with state and local lawmakers, where we are being asked with greater frequency for statistical information.

• In which cities are your properties located and what are the addresses?

This helps us determine both the state legislative and city council districts (where applicable).

• How many residents do you provide housing for?

• How many units do you or your company own/operate?

• Who are the different service and utility providers (trash, electric, gas, etc.) for your properties? They can also be impacted by the laws that are passed. Knowing which third-party service providers to reach out to, to assist AAOC in representing you, is increasingly important.

• With which elected officials do you have relationships? You can help AAOC by communicating directly with these lawmakers or providing us with personal introductions.

Again, you can email this information to me at chip@aaoc.com. Please note that AAOC will also be making calls and sending out online surveys in the coming months to gather this and other information that will help us better serve you and your interests as members of AAOC. So please do not be

alarmed when you are contacted this year by AAOC for this purpose.

It’s All About the Story...

Many of you may remember that my mother, Nancy Ahlswede, was the longtime executive director for the Apartment Association of California Southern Cities. One of the most enduring memories for those of us who knew her was a saying she always shared...

“It’s all about the story.”

That saying was never more true than it is today. People need to truly understand our story.

• The information that AAOC is asking you to provide is what will help make your story compelling and factually based.

• Elected officials need to understand the positive impact you have on their districts.

Watch — continued on page 15

Questions & Answers

I have a tenant who pays rent by mailing me a check each month. While her checks always arrive on time, she sometimes deducts small portions for “repairs” she believes are “necessary.” These are generally crazy little things like a missing cabinet knob, but this month she deducted a couple hundred dollars because the garbage disposal wasn’t “working properly.” She thinks she can shove all her food down the sink rather than throwing it away, and then thinks it is broken when it doesn’t grind everything up fast enough for her liking. She says she has the “right” to make these deductions under the “repair and deduct laws,” but it sure would be nice if she would tell me about the problems, first, before simply hiring someone to fix something then taking it off her rent. I don’t mind fixing things, but it’s very frustrating that she does it on her own without notifying me. Is there anything I can do to stop her from continuing this behavior?

To start, you should understand that

your tenant is abusing the “repair and deduct” remedy. While it is true that under specific circumstances, a tenant may pay for repairs and deduct the costs of repair from their rent, there are specific requirements that must be met before she can use that remedy. First, the defect must be a “serious dilapidation that renders the rental unit uninhabitable,” and the tenant must provide the landlord advance notice of the problem, as well as a reasonable opportunity for the landlord to fix the problem. Only where the defect is serious, and the landlord fails to correct it, may the tenant then repair the problem and deduct the cost of repairs from the next rental installment. It’s also important to know that she can only use this remedy twice in any 12-month period, and the costs she is attempting to deduct may not exceed one month’s rent. Neither of the problems you described are serious dilapidations that render the premises uninhabitable, and the fact that she failed to give you notice and an opportunity to make the repairs means she is not entitled to use the remedy, and you should serve a Pay Rent or Quit notice to recover the sums she is attempting to withhold.

I have a vacancy coming up at the end of this month and I recently advertised the unit. I’ve received quite a few applications already and there are a couple that would qualify if they had a co-signor. I’m not sold on them, though, and I’d prefer not to use a

co-signor if possible. One of the applicants is telling me that he knows he is qualified and that I have to rent to him even though he doesn’t “quite” meet my rental criteria, unless I accept a co-signor. He says because he was the first to apply and because he is a Section 8 recipient, I have to take him first, even though he doesn’t really meet my criteria. I haven’t denied him, yet, but I haven’t returned his multiple voice messages , yet, either. I’d like to keep accepting applications to see if I can find a better applicant, but I don’t want to run into any legal problems. Is there anything to his position that because he was the first to apply, and because he receives Section 8, I have to accept him even though he doesn’t really meet my rental criteria?

That’s a loaded question with a lot to unpack. First, is the question of whether you have to accept him because he was the first “qualified” applicant. A recently passed law went into effect which states that if you collect applicant screening fees, you have to choose between two options. First, a landlord can charge an application screening fee when the landlord processes applications on a “first come, first qualified, first approved” basis, and when applicants are provided with written rental criteria with the application form. Alternatively, lessors can charge a fee to all applicants, provided the lessor returns the fee to any applicant who is not selected for the tenancy, regardless of the reason. The refund must be done within the lesser of seven (7) days after tenant

selection or thirty (30) days.

Finally, this law now requires landlords to provide all applicants a copy of the consumer credit report within seven (7) days of receiving the report, by personal delivery, mail, or email.

My wife and I have a vacancy in Buena Park that recently went on the market. We received a phone call about it that seemed very normal. How many square feet? Which utilities are paid by the tenant? How are the surrounding schools? Etcetera. At the end of the call, the caller asked something I’ve never heard though. She asked whether I would be reporting their rent payments to a credit agency. I told her, “no,” but she fired back, telling me it was “the law.” If it is “the law,” I’ve never heard of it. Can you tell me anything about it? Am I really required to report their rent payments to a credit reporting agency?

Yes, but only if they opt in. Sounds like she will be opting in if you end up accepting her, so here are the highlights of the law:

In 2022, the Governor signed SB 1157 which required landlords to offer tenants of certain subsidized housing properties the ability to have the landlord report rental payments to a credit bureau. In 2024, the legislators passed a new law, AB 2747, which added to that by creating a new civil code section requiring landlords of all residential properties to extend the offer of reporting positive rental payments to at least one nationwide consumer credit reporting agency.

What you need to know is this: There are multiple trigger dates to be aware of, each impacting leases that are entered into at different times. For leases already in existence as of January 1, 2025, landlords will need to provide the notice to tenants on or before April 1, 2025, and once annually thereafter. For leases that are entered into on or after April 1, 2025, landlords will need to provide the

offer to report positive rental payment information at the time the lease is signed, as well as annually thereafter. The offer must contain a statement that the rental reporting is optional, it must identify which credit bureau positive rental payments will be reported to, any fee incurred to have rental payments reported, if any, instructions on how to opt in to rental payment reporting, a statement that the tenant may opt in to the reporting at any time following the initial offer, a statement that the tenant may elect to stop reporting at any time, instructions on how to opt out of the reporting, and a signature block that the tenant must sign and date in order to opt in.

The offer may be provided by mail or through email. If it is provided via mail, then the offer must be accompanied by a self-addressed stamped envelope to the tenant so they can return a competed form.

In the event a tenant opts in, landlords may recover from the tenant the actual costs of the reporting, or ten dollars, whichever is less. However, you are prohibited from using rent payments to cover this fee, from deducting from the security deposit to cover the cost of the rental payment reporting fee, or from proceeding with an eviction for the failure to pay the fee. The only negative action a landlord is permitted to take is to terminate the reporting if the fee remains unpaid for thirty days.

If the tenant either opts out or fails to pay the fee, they will not be able to opt back in for six (6) months. It is mandatory that landlords comply with tenant requests to opt in or out. There is a narrow exemption for small, mom and pop landlords. Specifically, landlords who own a property with 14 or fewer units that is titled in any form other than a REIT, a corporation, assisted housing development, or an LLC with a corporate member, and who own no other rental properties are exempt from the law.

Finally, in connection with those tenants who have opted in to the reporting program, in the event they exercise their right to withhold rent or to “repair and deduct” the cost of repairs they must notify the landlord, in writing, prior to the date on which rent is due in order to avoid claims that the payment is not complete and timely.

The information in the column is presented and intended to address the topic(s) covered above in a general nature. There may be significant differences between jurisdictions with “rent control” and/or “just cause” ordinances, and the facts surrounding your specific situation should be presented to your attorney for review. The Brennan Law Firm is one of the most experienced and knowledgeable Landlord/Tenant law firms in Southern California, representing landlords exclusively in evictions. The firm may be reached at (626)285-0500 or toll free at (855)285-2230. Visit our website at www.MBrennanLaw.com for more information.

Watch — continued from 13

• Media outlets need to know just how many housing providers (and especially AAOC members), in how many different areas, are working hard to provide quality housing.

• We need to show the reality of how frequently you are addressing major issues that were not caused by your management, and how bad tenantcreated conditions can get if you are not allowed to maintain operational control of your properties to protect your investment and the health and safety of all of your residents. That is the story we need to tell. That is the story that will protect your business.

DEAR MAINTENANCE MEN

Dear Maintenance Men:

My New Year’s resolution is to reduce my building expenses by doing as much of my own maintenance work as I can on my apartment building. Do you have any ideas on how I can keep a closer eye on my maintenance expenses? Robert

Dear Robert:

Good for you and I think we can help! Maintenance savings begins at the time of the initial service request. When a maintenance call comes in, try to extract as much information as possible from the caller. For example, the resident calls with a leaking sink problem. Is the sink leaking at the faucet spout or at the incoming hot water line under the sink, or is the sink overflowing because of a stoppage? You might be able to handle the first two issues, but the stoppage might require a plumber. It would be very expensive to send a plumber to replace a flex line under the sink or repair a drippy faucet, but it is appropriate to send the plumber to snake the line. Most residents don’t know how to describe their maintenance issue or exaggerate the problem. Ask enough questions to determine whether the problem is an emergency or not, or if a professional is needed or it is something you can fix. Be aware of the fake emergency, it almost always involves water or leaking gas. The caller will describe, for example, a stopped-up, overflowing drain. In reality, when the plumber shows up at

overtime rates, it will turn out to be a clogged sediment screen on the faucet spout or the wall heater pilot needing to be lit. So, ask as many questions as you can to get to the bottom of the problem.

Dear Maintenance Men:

I really want to organize myself this year. I own a couple of apartment buildings and want to use my time more effectively, be more productive, and minimize unnecessary spending. With the economy where it is, I want to be leaner and meaner this year! Any suggestions? Bill

Dear Bill:

We completely understand your desire to become more systematic in your approach to maintenance. We have traditionally taken slow times to reorganize, adjust, and fine tune our own operations. This has paid dividends in the long run. We use a six-step procedure to get our maintenance under control.

Step 1: Inspect, Identify and Document —Look at your building with a critical eye and list the daily, monthly, and yearly needs of your building for the purpose of scheduling, ordering, and delegating work.

Step 2: Routine Maintenance Procedures—Review step one and identify the routine maintenance needs of your building. For example, schedule laundry room

cleaning, trash bin area upkeep, fire extinguisher inspections, water heater cleanouts, etc. Establish a routine maintenance program involving manger duties to oversee and direct the maintenance or vendor’s times and dates of services. This will greatly minimize the need for the daily development of a maintenance “To Do” list.

Step 3: Service Request System

Establish a reliable service request system that mandates a minimum 24-hour window for acting on a request. The system should include a procedure for calling the residents to let them know when, how and by whom their request will be serviced.

Step 4: Quality Control—Establish a quality control procedure ensuring resident satisfaction and vender performance before payment. Before and after pictures are a great way to record completed work.

Step 5: Emergency Procedures and Vendor List—Create an emergency procedure and duties for individual staff members. Include emergency phone numbers, police, fire, and vendors you have on call, such as: plumber, electrician, etc. Keep this list near by or in your phone for easy access.

Step 6: Record Keeping—Establish logs, appointment books, phone logs, inventory sheets, service request files, unit logs, etc., to keep track of your ongoing maintenance system.

Dear Maintenance Men:

At least once a year I reorganize my maintenance garage. However, truth be told, the garage turns into a disorganized mess in less than a few months. I am constantly buying new parts because I cannot find the parts I know are there. This is very frustrating and costly. Do you have any suggestions? Paul

Dear Paul:

We will try not to turn this into a Martha Stewart episode, but she did have some very good organizational ideas. The problem with most maintenance supply and tool storage areas is that the items do not have a home of their own. The supplies are placed in bins, drawers, cupboards or just left on the bench. In the course of using the supplies or tools, things get moved, tools get misplaced, new supplies are put on top of old supplies, etc. Nothing goes back in the same place, and soon a pile starts to form. And why? Because you don’t know where to put it. Very frustrating! This is on my bucket list, too, this year!

What has worked for us is giving every maintenance item a home by putting them in a clear container and labeling the contents. For example, if you need a light switch look in the container labeled light switches. When you return the unused switches to the storage area, put them back in the container. If a pile does accumulate, finding a home for the pile will be much easier with everything labeled. Get out of the habit of storing an item “naked” in the drawer or cabinet. A lot of space is wasted by putting individual items in a cabinet or storage unit. The use of a container with a lid gives you the ability to stack containers. This could double the amount of space for storage. Using a labeling machine, list the contents. That way, if the bin is empty, you will know what lives there.

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com

Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank is the Immediate Past President of the Apartment Association of Orange County (AAOC) and chairs AAOC’s Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com.

Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

New Year, Same Stuff

“If you come to a fork in the road, take it.”

Yogi Berra

Last year, I wrote an article about the insurance issues so many of us are facing. For some, we are seeing 20-to-40% cost increases in premiums. For others, we are seeing coverage canceled outright. Others offer a cruel renewal followed by an inspection that yields tens of thousands of dollars in unforeseen expenses to

FIDE MORTGAGE

upgrade building systems such as electrical panels, plumbing or roof systems. Rather than complain, I will provide you with a few options to consider should you find yourself in this position and wonder what to do and where to start.

First Things First

You check your mail one day and find out that either your policy will be canceled, or the premiums will be increasing to an astronomical rate. First, pick up the phone and call your insurance agent to request a copy of the policy and your loss runs. This will be helpful for you in identifying additional options. Next, ask the agent to proceed in obtaining additional proposals. They may need you to complete an application, though they should be able to prepare that for your review and signature given their history with the property. From there, call another insurance agent and provide them with your policy and loss runs. Ask for their help in identifying other options.

Next Up: Get Real

As you review the insurance application provided by your agent, pay attention to the questions asked. It is not uncommon for insurance carriers to request that electrical panels be upgraded to meet their risk tolerance level, so you will want to get a good idea of what it will cost to change out these panels on your building(s). In some cases, having a signed proposal can

help avert a cancelation of insurance coverage or be used to get an extension in the event. Take the opportunity to get three bids so that you are poised to move with the scope/vendor that best fits your needs.

Perhaps the most frustrating part about all of it is that there is a zero return on investment for the insurance required repairs. Chalk it up to asset preservation and the cost of doing business, but not an investment that will help move the needle for any financial return metrics. But maybe, just maybe, we will see an improvement in the insurance market in 2025 and additional options will open up. But don’t hold your breath. I am reminded of a favorite Mark Twain quote, “the man who is a pessimist before 48 knows too much, but if he is an optimist after, he knows too little.” Fortunately, I am still on the earlier side of that time window but, unfortunately, I am not the least bit optimistic. Now if you’ll excuse me, I’ll get back to filling out insurance applications.

Nicholas Dunlap is the founder and president of Spadra Property Company, Inc., He is also a second-generation rental-housing provider, and a member of the Apartment Association of Orange County where he served as a member of the board of directors, in addition to terms as AAOC president in 2015–2016 and 2018. For more information about Spadra Property Company, Inc. see their ad on page 30.

Estate & Legacy Planning Q&A Series

Charitable Giving

We have reached the midway point in our ten-week Estate and Legacy Planning class. This series is designed to be both engaging and practical, offering comprehensive insights while ensuring participants leave with a solid framework for their estate plans and actionable steps for themselves and their advisors. As we dive deeper into the core subject matter, the information and interactions become increasingly valuable. On a side note, I’ve delivered many “Crash Courses” lasting 2–3 hours that aim to encapsulate the basics of each component of estate planning. However, I’ve found that a deeper, more extended approach allows for a far more effective learning experience when it comes to truly building your legacy.

In this article, we’ll focus on Week 5: Charitable Giving. We’ll cover a variety of topics, including:

Impact investing:

• Blending philanthropy with investing

• Tax benefits of charitable giving

• Expanded charitable trusts and annuities

• Donor-Advised Funds (DAFs) and charitable case studies

Joining us for this session were four guest speakers: Kelly Clyde, Certified Financial Planner; Anthony Vultaggio and Kathleen Hurt, charitable donations experts with the OC Catholic Foundation; and Todd Wohl, a specialist in valuation,

brokerage, and auctions of real estate, business assets, and partnership interests. The conversation was both broad and deep, with one of the main goals being to “disinherit the government” (a phrase borrowed from Kelly Clyde) by minimizing taxes and transferring more of your wealth to your heirs and worthy causes.

We started by debunking misconceptions surrounding charitable giving and its role in estate planning. The three most common misconceptions include:

• Complexity: Charitable giving can be straightforward with the right guidance.

• Pressure: True philanthropy is based on your comfort, not external expectations.

• Financial Impact: Strategic giving can enhance tax efficiency and overall financial outcomes.

Incorporating charitable giving into estate planning aligns with financial and legacy goals while helping to reduce estate and income taxes. It offers dual benefits: supporting causes you care about and leaving a meaningful legacy, all while enjoying tax advantages.

We discussed impact investing as a way to align financial goals with philanthropic values. By selecting investments that support causes while still achieving financial returns, you can make a positive social or environmental impact through your estate planning.

Involving family in charitable deci-

BY TIM GORMAN, REAL ESTATE BROKER/ CPA/ENTREPRENEUR/ AUTHOR

sions is crucial for passing down values and using philanthropy as a tool for teaching financial literacy. Encouraging multi-generational participation can help build a lasting family legacy.

By incorporating philanthropy into your legacy, you can align your charitable giving with your personal values and goals. Creating a philanthropic mission statement can guide your giving and help ensure a meaningful, lasting impact.

There are significant benefits to utilizing these strategies, whether you’re focused on lowering your current income (to enjoy immediate benefits rather than waiting until after your passing) or reducing your estate value to avoid federal limits, which are set to drop from $13.6 million to around $5–7 million in 2026. Tax deductions, credits, and benefits include: Claiming income tax deductions for donations, avoiding capital gains tax by donating appreciated assets and reducing estate taxes through charitable bequests

We took a deeper dive into some popular trusts used for charitable giving, including:

• Charitable Remainder Trusts (CRTs): These provide income to the donor or beneficiaries, with the remainder going to charity.

• Charitable Lead Trusts (CLTs): Essentially the inverse of CRTs, where the charity receives income

Presents LUNCHTIME LEARNING

The Art of Saying “No”

Knowing when and how to say “no” is an art form.

This interactive session will equip both new and seasoned multifamily industry professionals with the skills and confidence to effectively handle challenging situations, effectively decline requests, and engage in difficult conversations without compromising professionalism or positive customer relations.

Key topics include:

• Setting Boundaries

• Assertive Communication

• Empathy & Respect

• Handling Objections and more!

Presenters:

Denise Brandl Senior Sales Executive

Lemansky Regional Sales Manager

Date: Thursday, February 27, 2025

Time: 12–1 p.m.

Location: Zoom Webinar

Cost: Free!

Laura

now and the remainder goes to your heirs.

• Charitable Gift Annuities: Donors receive a fixed income in exchange for a charitable gift, often used with cash or cash equivalents.

• Retained Life Estates: Donors transfer property ownership to a charity but retain the right to use it

for life, benefiting from avoiding probate and potential tax advantages.

• Donor-Advised Funds (DAFs): These are charitable accounts managed by a sponsoring organization, offering immediate tax deductions while allowing you to recommend distributions to charities later, acting like a charitable checkbook.

• Qualified Charitable Distributions

(QCDs): Tax-efficient transfers from IRAs to charities for donors over 70½, an excellent option to avoid double taxation with these accounts.

We reviewed several case studies that highlighted the interplay between these options and others, such as DSTs, Gift Annuities, and Bargain Sales. The key takeaway is that even for those who may not be particularly charitably minded, these strategies can make sense. For those who do wish to give to charity, they are practically a no-brainer.

To wrap up, Todd Wohl emphasized the importance of accurate valuations and aligning your goals with your appraisers. He pointed out that ten appraisals could yield different results. If you don’t take the time to understand and communicate your goals, your appraisal may not work as effectively as it should. Todd also discussed valuing and selling partial interests in property or businesses. Remarkably, up to 75% of assets over $5 million are owned jointly by multiple investors. Understanding how to value and sell your share is crucial. Remember that the managers of the operating agreement are not fiduciaries for your benefit; they represent the entity. It’s essential to have resources on your side to achieve the best value!

In the next article, we’ll cover Week 6: Insurance and Investment options. Far beyond simple asset protection. How using these tools can have a positive impact on your legacy and estate plan.

About the Author:

Tim Gorman is a licensed Real Estate Broker, principal of Gorman & Associates, published author, instructor, and seasoned entrepreneur with decades of experience. A CPA (inactive), Tim brings a wealth of knowledge to his work. His book, Tangled Legacy, debuted as a #1 New Release on Amazon in multiple categories.

The Clear Cooperation Controversy: What It Means for Sellers

You’ve probably heard of pocket listings or off-market listings. You may have even bought or sold property this way. A significant percentage of investment real estate transactions never “go to market.” But what’s behind this, and how does it work?

The Clear Cooperation Policy: Restrictions and Fines

Due to the Clear Cooperation Policy, real estate agents can promote offmarket listings to their private networks of buyers or investors through one-to-one communication, like emails and phone calls. However, they are prohibited from advertising these listings on public platforms such as websites, Instagram, Facebook, YouTube, or even private platforms where the listing could reach a select broader audience en masse.

This restriction is a hotly debated topic in the real estate industry, with many agents advocating for policy changes to better accommodate sellers who value discretion. Agents who are caught violating the Clear Cooperation Policy in California can face fines of up to $5,000 per infraction, creating a significant deterrent for those who might otherwise market off-market properties more broadly.

Discretion in Marketing

Various platforms on the internet allow agents to build private online networks where pocket listings can be shared with a carefully vetted audience.

For luxury agents, this is especially relevant when representing high-profile clients or celebrities who prefer their homes to remain off platforms like Zillow or Redfin, avoiding public exposure. For investment property sellers, discretion is equally crucial when they want to keep their tenants unaware of the sale. If tenants learn a property is for sale, it can create unnecessary anxiety, potentially resulting in higher tenant turnover or reluctance to renew leases. This uncertainty can impact rental income and, in turn, the perceived value of the property to potential buyers.

A Divided Industry

The Clear Cooperation Policy, implemented by the National Association of Realtors (NAR), requires agents to list a property on the Multiple Listing Service (MLS) to market it broadly, ensuring all buyers have equal access. Proponents of the policy argue it levels the playing field, but critics say the policy limits agents’ ability to market these properties in a targeted and private way, which can slow the sales process and reduce the pool of potential buyers.

Luxury real estate is getting a lot of attention in mainstream media due to celebrity agents being very vocal on the topic. Jason Oppenheim, president of The Oppenheim Group and featured on Netflix’s Selling Sunset and Selling the OC, has said, “The Clear Cooperation Policy creates unnecessary hurdles for sellers who prioritize privacy.” Similarly, Mauricio Umansky, founder of The

BY MERCEDES SHAFFER, REALTOR

Agency and star of Netflix’s Buying Beverly Hills, has expressed concerns, explaining how the policy prevents agents from effectively serving clients in markets where confidentiality is critical. Both highlight how the policy impacts the luxury real estate market, where off-market, or “pocket,” listings are a common and valuable strategy.

Beyond the Luxury Market

While much of the debate centers on luxury homes, the Clear Cooperation Policy also affects sellers of investment properties, like apartment buildings. These sellers often prefer to avoid alarming tenants or alerting competitors, making discreet marketing essential.

The Bottom Line

While the debate over the Clear Cooperation Policy continues and agents push for changes, there are still ways to navigate its limitations. Agents can share off-market opportunities directly with clients through one-toone communication, such as emails and phone calls, though this process is more tedious and less efficient than creating private online investor networks where off-market deals can be shared among vetted buyers.

Despite these challenges, understanding how the policy impacts sellers and buyers alike underscores the importance of strong connections in the real estate industry. A trusted network can often open doors to opportu-

Pets Are the New Kids

Welcoming them drives leasing success

Today’s renters increasingly consider their pets vital members of their families. How should rental housing providers respond to this new reality?

This session will offer best practices for implementing pet-inclusive policies and detail their potential financial impact. Plus, learn how to handle assistance animal accommodation requests and best manage pet- and animal-related risks.

Attendee Takeaways:

• Best practices for evaluating revisions to existing pet policies and implementing pet-inclusive policies.

• Potential financial benefits of pet-inclusive policies.

• Risks associated with pets and assistance animals, and the current legal landscape surrounding them.

Presented by:

Victoria Cowart, CPM®, NAAEI Faculty Director of Education & Multifamily Enterprise Sales

Date: Tuesday, February 11, 2025

Time: 10 a.m.

Location: Zoom Webinar

Cost: $20 members

$45 non-members

Why Apartment Owners and Managers Should Act

Now on Balcony Inspections

Balconies, decks, and elevated walkways are popular features for renters, especially in areas like Southern California, where the climate is ideal for outdoor living. These structures provide privacy, outdoor access, and space for relaxation or entertaining. However, they also come with significant liability risks, which led California introducing new regulations mandating regular inspections of balconies and other external elevated structures.

In 2015, a tragic balcony collapse in Berkeley killed six people and injured several others. This event led to stricter laws designed to ensure the safety of these vital structures. As part of Assembly Bill 2579, signed into law by Governor Gavin Newsom in September 2024, apartment owners are required to have their balconies inspected by January 1, 2026. These inspections must be carried out by certified professionals to assess the structural integrity of these elements and ensure they are free from dangerous issues like dry rot, water damage, or faulty construction.

The 2015 Berkeley balcony collapse was caused by dry rot, a type of wood decay brought on by excess moisture. This rot weakens the wood, compromising the integrity of the balcony, making it a major safety hazard. Inspections focus on identifying such issues, along with corrosion of metal fasteners, loose railings, and wobbly stairs—all signs that a structure may be failing. The new law ensures that owners of multi-family buildings are aware

of these risks and take appropriate actions to prevent accidents.

Balcony inspections also involve checking the construction of the structure itself. Proper waterproofing materials, such as coatings, sealants, and membranes are essential to preventing water seepage, which can lead to longterm damage. The structural connections must be secure, and any signs of compromised integrity, like cracks or warping, must be addressed immediately.

For apartment owners, ensuring that balconies are safe is not just a matter of compliance, it’s also a way to protect their financial investment. A balcony collapse can lead to devastating legal and financial consequences, as seen in the aftermath of the Berkeley tragedy, where over $20 million was paid in settlements. With the deadline for initial inspections quickly approaching, apartment owners should act now to avoid rushing last-minute inspections or facing fines for non-compliance.

Additionally, these inspections can help owners avoid costly repairs down the line. Identifying issues early can prevent extensive damage and save money in the long term. As a bonus, having inspections performed by a reputable firm can provide peace of mind knowing that your building is up to code and your tenants are safe.

While the new law requires inspections to be completed by January 1, 2026, waiting until the last minute could mean scrambling to schedule an inspection. By acting early, you can ensure

BY ALI SAHABI, OPTIMUM SEISMIC

that your property meets safety standards and avoid unnecessary stress.

Optimum Seismic is here to help apartment owners and managers navigate the inspection process and ensure that their properties comply with all regulations. With our experience in building safety and seismic retrofitting, we can assist in identifying cost-effective solutions to keep your building secure and in compliance.

About Optimum Seismic, Inc.:

The Optimum Seismic team has been making California cities safer since 1984 by providing fullservice earthquake engineering, steel fabrication and construction services for multifamily residential, commercial and industrial buildings. With more than 4,000 earthquake retrofit and renovation projects completed, Optimum Seismic’s work includes soft-story multifamily apartments, tilt-up, non-ductile concrete, steel moment frame and unreinforced masonry (URM) buildings. To arrange a complimentary assessment of your building’s earthquake resilience, contact Optimum Seismic at (833) 978-7664 or visit optimumseismic.com.

Growing Demand — continued from 24

nities that might otherwise remain inaccessible.

About the Author:

Mercedes Shaffer is a multifamily real estate agent with REAL Broker. If you have questions about buying, selling, or doing a 1031 exchange, her team serves Los Angeles and Orange Counties and can be reached at 714.330.9999, InvestingInTheOC@gmail.com, or you can visit their website at InvestingInTheOC.com DRE 02114448

Human Trafficking: How

to Identify the Signs and Take Action.

No community is immune to human trafficking and it often hides in plain sight. Labor trafficking victims can be found working as domestic servants inside private homes or businesses, and the commercial sex trade can be found both in public spaces as well as online, with encounters occurring in hotels/motels, massage parlors, and residential brothels in any neighborhood. It could be happening right under your nose—in your own rental community.

This webinar will help rental housing providers gain a deeper understanding of the complexities of this modern-day slavery and the vital role they can play in raising awareness and helping stop these crimes. Topics will include:

• What is human trafficking

• Indicators for human trafficking

• Human trafficking offender/victimology

Presenter:

Ryanne Bailey Intel Analyst Orange County Intelligence Assessment Center

• Human trafficking in Orange County

• How to report suspicious activity

Date: Monday, February 24, 2025

Time: 10 a.m.

Location: Zoom Webinar

Cost: Free

Zoom link will be provided upon registration.

Federal Advocacy Outlook: Washington Enters 2025

BY GREG BROWN, NATIONAL APARTMENT ASSOCIATION

NICOLE UPANO, NATIONAL APARTMENT ASSOCIATION

Key trends for the rental housing industry to monitor in the year ahead.

Not only did 2024 continue the previous year’s trend of increased attention on housing affordability from federal, state and local policymakers, it surpassed it. Housing issues, specifically the need for greater supply, were even a key theme of this year’s presidential contest. While a first in presidential politics, it is not surprising given public opinion polling, which shows large majorities of voters with significant concerns about the cost of housing.

The National Apartment Association (NAA) engaged in these debates from the beginning, and as the 118th Congress wraps up and the Biden Administration comes to an end, there are many policy accomplishments to celebrate. What follows is an update on what the new year will mean for the rental housing industry, particularly on our efforts in Congress and with a new administration.

What the 2024 Election Means for Housing Housing policy—and particularly a focus on housing costs—was at the fore-

front of this election. In his campaign for the White House, President-elect Donald Trump (R) outlined the following pillars of his federal approach to housing policy:

• Help new homebuyers by reducing mortgage rates by slashing inflation and opening limited portions of federal lands to allow for new home construction;

• Promote homeownership through tax incentives and support for firsttime buyers;

• Cut unnecessary regulations that raise housing costs; and

• Ban mortgages for undocumented immigrants and mitigate increases in housing costs due to illegal immigration.

In addition to capturing the White House, Republicans will also take control of both chambers in the 119th Congress. Republicans won the U.S. Senate by flipping key seats in Ohio, Montana,

Pennsylvania and West Virginia, and will control the chamber with 53 seats. The party also narrowly retained the U.S. House.

Beyond the presidential campaign, housing was on the ballot in states and localities across the country. In total, NAA tracked 19 ballot measures across seven states that would impact housing —ranging from rent control to affordable housing and property taxes. While the results were varied across states, California’s Proposition 33—which would have allowed rent control policies to expand to properties built after 1995 and limit housing providers’ ability to raise rents to market rates upon movein also known as “vacancy decontrol”— notably failed.

An increased focus on housing throughout the election ultimately points to an increased desire for policy action. As NAA President and CEO Bob Pinnegar stated after election day: “This election made clear that housing

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is top of mind for voters throughout our country, and it’s past time to come together and meaningfully address longstanding housing affordability challenges. Working alongside our nation’s elected leaders, NAA looks forward to sharing the unique perspective of rental housing professionals to ensure the industry’s voice is a part of important policy conversations.”

Read more about the General Election results at https://naahq.org/naahq.org/ naas-2024-election-insights.

Building the Foundation in Congress

Over the past year, NAA successfully built bipartisan, bicameral support for sustainable policy solutions that address the historic undersupply of housing and that protect the nation’s rental housing infrastructure for future generations of renters. All three of our proactive pieces of legislation are bicameral and bipartisan, a significant

accomplishment in a noisy political environment. Even more, the progress these priorities made builds a firm foundation for more responsible housing policy solutions in the 119th Congress.

• The Respect State Housing Laws Act clarifies that the federal CARES Act pre-eviction notice requirement ended when the CARES Act eviction moratorium expired in 2020. We must eliminate any ambiguity which allows this point to remain a contested issue in courts today. This bill passed successfully out of the House Financial Services Committee and was included, at NAA’s urging, in the House-passed HUD appropriations bill.

• The YIMBY Act, reintroduced in both the House and Senate, incentivizes local communities to remove barriers to apartment development. The legislation passed unanimously and on a bipartisan

basis out of the House Financial Services Committee in May.

• The Choice in Affordable Housing Act, also reintroduced in both chambers of Congress, enacts much-needed common-sense reforms to the Section 8 Housing Choice Voucher (HCV) program. This legislation has slowly built strong support, especially in the Senate and while it will not pass this session, it remains well positioned for re-introduction in the 119th Congress.

NAA also worked with Congressional offices to highlight important federal regulatory issues. These include complexity in the Section 8 program, and Biden Administration proposals from the Federal Housing Finance Agency (FHFA), Department of Housing and Urban Development (HUD), the Federal Communications Commission (FCC)

Outlook — continued on page 32

and United States Postal Service (USPS). Members of Congress from both sides of the aisle, at NAA’s urging, weighed in with regulators directly on the industry’s behalf.

Tax Policy a Key Priority in 2025

Undoubtedly, tax reform will be the cornerstone focus on Capitol Hill in the year ahead. Key elements of the 2017 Tax Cuts and Jobs Act (TCJA)—passed under the prior Trump Administration —expire in 2025. Every member of the rental housing industry will be impacted in some way by the outcome of those deliberations, and NAA will be at the forefront to ensure the industry’s voice is heard.

NAA will work to protect key provisions from the TCJA that protect the industry’s long-term viability and promote housing affordability, including:

• Individual tax rates

• Qualified business income deductions up to 20% (section 199A)

• Expanded estate-tax exemption.

Additionally, NAA will work alongside lawmakers to explore other tax incentives that would boost housing supply—from expanding the LowIncome Housing Tax Credit and enacting the Workforce Housing Tax Credit Act to enhancing opportunity zones and encouraging the use of adaptive reuse.

NAA’s Federal Regulatory Advocacy

In 2024, Biden Administration activities touched all aspects of owning, managing and developing rental housing. NAA responded at every turn to relevant federal regulatory activity and proactively inserted the industry’s perspective in national policy conversations.

• “Junk Fees”—Thanks to the tireless advocacy of the NAA and its industry partners, the Federal Trade Commission (FTC) notably excluded the rental housing industry from its final “junk fees” rule, Trade Regulation Rule on Unfair and Deceptive Fees. It is an acknowledgment that the landlordtenant relationship fundamentally differs from the single-point transactions ultimately regulated in the rule. The FTC’s final rule focuses on total price and fee disclosure requirements for live-event ticketing and short-term lodging industries.

• Landlord-Tenant Requirements for Fannie/Freddie Properties

During the Biden Administration, FHFA considered federalizing landlord-tenant requirements for Enterprise-backed multifamily housing i.e., properties backed by Fannie Mae and Freddie Mac (the Enterprises). FHFA and the Enterprises already announced that a 30-day notice of rent increase, 30-day notice of lease expiration and a five-day grace period from late fees will be required for new loan applications beginning in February 2025. While this measured approach was welcome news, onerous requirements remain on the table, such as rent control, just cause eviction limitations that effectively eliminate housing providers’ right to nonrenewal and a “source of income” mandate intended to require housing providers to accept Section 8 Housing Choice Vouchers. NAA looks forward to continuing the conversation with regulators to elevate the industry’s perspective on these issues.

• Filing Beneficial Ownership Information—The U.S. Treasury’s Financial Crimes Enforcement Network (FinCEN) previously announced new “beneficial ownership information” reporting requirements. This requires business owners to disclose information about individuals who directly or indirectly own or maintain substantial control over a reporting company, or an individual that directly or indirectly owns more than 25% of the ownership interests of the reporting company. These new filing requirements are expected to have a significant impact on independent rental owners. Learn more about BOI.

• Enhanced Standards to Address Lead Paint Hazards—The Environmental Protection Agency (EPA) issued its final rule dramatically altering how dust hazards from lead-based paint are defined and remediated in covered rental housing. The final rule reduces the level of lead dust considered hazardous to “any reportable level as analyzed by any laboratory recognized by EPA’s National Lead Laboratory Accreditation Program” and substantially reduces the threshold for clearance postabatement, increasing operational uncertainty for housing providers and confusion among renters and their families about potential lead hazards in their homes. NAA worked closely with the National

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3rd Quarter 2024 Update

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com

Primarily 100 unit + properties; “concession percentage” is the percentage of units offering concessions.

Source: RealPage, Inc.

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted

Apartment Building Permits Issued by total # of units (not buildings)**

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Source: U.S. Bureau of Labor Statistics; reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Director Emeritus. For questions or comments: (949) 933-3543, or nlieberman@cox.net

* For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties.

** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles–Long Beach–Anaheim, CA Metropolitan Statistical Area.

Costar data for 3rd Quarter 2024 was not available at the time this article was written

Data for the Marketplace

Apartment Investing in an Uncertain World

How many of you included, “Buy More Apartments” as a new year’s resolution? My guess is not many.

For starters, there’s already been a dearth of apartment buying for an extended period. Interest rates suddenly and sharply spiked in the spring of 2022 and multifamily sales in Orange County and nationwide have fallen into a sluggish funk since, trudging along at about 50% of pre-pandemic levels.

But now, on top of this existing restrained marketplace where sales across virtually all real estate sectors have sagged, comes an additional concern confronting investors: Namely, an unusually high level of domestic and global unknowns and “what ifs.” Such circumstances typically inject hesitancy into investment decision making. As the age-old saying goes, “markets hate uncertainty.”

To be clear, there is always some presence of uncertainties lurking in the marketsphere…they just seem to be especially abundant at present.

Below are some prominent matters lacking clarity, for now, that could have significant impact on the U.S. economy, and by extension, the apartment sector depending on how things play out:

• Substantial governance and regulatory restructuring under President Trump

• New or significantly increased US tariffs on foreign goods and services

• Large scale deportation of

undocumented US residents

• Conflict / further destabilization in Ukraine, the Middle East, Taiwan, Korea

• Promulgation of further rent control or other landlord-tenant regulations

• Inflation

• Climate change

• Property insurance costs

• Tax law changes

• Independence of the Federal Reserve

Probably the single biggest subject of speculation for investors, at least for the near term, is what the second Trump presidency will look like as it rolls out. How much of his announced plans will materialize into actual U.S. policies and procedures? Clearly, there’s an aircraft carrier sized gap between traditional U.S. governance and Mr. Trump’s stated plans to essentially re-engineer significant chunks of the nation’s infrastructure during his second term.

All of which raises the question of how investors are to calculate returns with such a multitude of variables and potential scenarios clouding the picture. Many will conclude that it’s too much to get their arms around, suggesting that real estate investors are more likely to adopt wait and see attitudes as they enter the new year.

But as difficult as it may be to read today’s marketplace, that doesn’t neces-

sarily mean that acquiring rental housing this year will be a bad move.

The reality is that, in virtually all cases, if you bought apartments in the last 50 years you’ve come out a winner. Yes, at times, you needed to be patient, but over the long haul multifamily returns have been outstanding.

Think back—was it a mistake to buy during the punishing double-digit mortgage rate years from the late 1970s through the 1980s, or the S&L crisis of the 1990s, or the dot com melt down at the outset of the 2000s or the Great Recession debacle and its aftermath from 2007 through 2012? The answer is a resounding “NO.” On the contrary, buying apartments in tough times made rich those bold enough to buy in the face of then questionable market circumstances.

So, while it’s normal to feel trepidation when the future seems particularly murky, it may turn out to be an opportunistic time to add to the portfolio.

Sophisticated residential income investors know that it’s difficult, if not impossible, to time the market. Most buy because they believe in the underlying fundamentals and characteristics of a specific property, not because they think the market’s about to take off.

Finally, a few things to consider as you evaluate the apartment marketplace at the dawn of this new year: first, slow markets are not necessarily overpriced markets; second, there continues to be

Multifamily Housing Council and its coalition partners in our advocacy efforts to uplift the industry’s concerns about EPA’s approach to achieve further reduction of lead dust levels and all options remain on the table to protect the industry from bad policy.

• Mail Delivery Impacted at Rental Communities—NAA continues its work on the student housing reclassification issue that resulted in leasing staff being required to deliver mail to residents. Now a new issue is on the horizon: As a continuation of Project Safe Delivery, USPS announced replacement of physical keys to electronic systems to reduce safety risks to letter carriers and their liability for fraud. NAA is elevating industry concerns about implementation delays of replacement keys that have led to negative repercussions, similar to

the student housing issue.

• NSPIRE Inspections—HUD extended the compliance deadline for assisted housing providers that are now subject to NSPIRE inspections, moving the deadline for housing benefiting from the Section 8 Housing Choice Voucher program from Oct. 1, 2024, to Oct. 1, 2025. Much like the widely attended education session at the 2024 Apartmentalize conference, NAA will continue to work with HUD and industry leaders on both in-person and virtual opportunities to help members understand their new compliance responsibilities.

• Section 8 HCV Partnership with HUD—In 2024, NAA embarked on a new collaboration with HUD to promote the unique challenges that housing providers face by participating in the program across the country and explore regulatory channels to make meaningful

PAVING COMPANY, INC.

improvements that help housing providers better serve voucher holders and their families. The multi-city roadshow includes Boston; Charlotte, N.C.; Cleveland; El Paso, Texas; Las Cruces, N.M.; Philadelphia; San Diego; and Tampa, Fla.

In 2024, NAA’s Executive Committee and volunteer leaders met with federal regulators and reinforced the industry’s perspective on important regulatory issues related to the Section 8 HCV program, borrower responsibilities for Enterprise-backed housing and insurance.

Getting Involved

As always, your participation in all of these efforts is crucial. NAA’s partnership with our affiliates and members is why we enjoy so much success in our advocacy efforts. There are many options for how you can contribute. To learn more, contact Seth Turner, Senior Manager of Grassroots Advocacy & Stakeholder Engagement, at sturner@ naahq.org.

In order to make tangible progress on tax policy and with our sustainable housing policy solutions, we need your voice at Advocate 2025, NAA’s annual Capitol Hill fly-in. Join us March 25–26, 2025, in Washington, D.C., to help build consensus in Congress and ensure that your voice is heard. Learn more about Advocate 2025 at https://naahq.org/ advocate.

About the Authors:

Greg Brown is SVP, Government Affairs, and Nicole Upano is AVP, Housing Policy and Regulatory Affairs for NAA.

Managing Moisture, Mildew, Mold… and your Renters

Moisture, Mildew and Mold can wreak havoc for rental communities.

Resident complaints about “mold” are common—how you respond to them can often determine how extensive and costly the situation becomes. Having to call in a microbial consultant, having a renter call code enforcement, and having to defend yourself in a lawsuit are the last things you want to deal with.

This interactive, in-person workshop will help you understand and address:

• Common causes of mold/mildew

• Moisture-related health risks

• Renter complaints about “mold” and “sickness”

• Mold inspections & how to read mold reports

Instructor:

James McClung American Environmental Specialists,

• Relocating renters during mold remediation

• “Do It Yourself” vs. Calling a Professional

• Navigating code enforcement involvement

• Q&A

Date: Thursday, February 20, 2025

Time: 10 a.m.

Location: AAOC/PWR Office (1601 E. Orangewood Ave., Anaheim)

Cost: $30 members / $55 non-members

Inc.

Manage & Sell in Your Neighborhood

Servicing Orange County

• Scheduled annual inspections, interior/exterior

• 99.89% consistent collection each month

WORKPLACE HARASSMENT

Are Your Employees Up to Date on Prevention Training?

Senate Bill 1343 requires that all California employers with five or more employees provide sexual and workplace harassment prevention training to both supervisory and nonsupervisory employees. Training must take place within six months of hire or promotion and every two years thereafter.

This Workplace Harassment Training will cover:

Sexual Harassment Sex Discrimination Prevention of Claims

Title VII Civil Rights Act Investigating Complaints

A Certificate of Completion will be provided to each attendee who completes the training.

Instructor:

Colin Calvert Fisher & Phillips, LLP

Date: Thursday, March 6, 2025

Time: 9:00–11:00 a.m.

Location: Online via Zoom

Cost: Members — $65 Non-Members — $90

The Benefits of AAOC Membership

Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including:

– Free consultation from our trained membership – Special seminars on topics such as taxes, property

New Members

Aguinaga Properties

ALANN Properties Inc

Edmond Group LLC

New Supplier Members

R1 Facility Services

Casey Powell 2025 Guadalupe Street, Suite 260 #2788 Austin, TX 78705 (737)352-4202 cpowell@r1facilityservices.com http://r1fs.co

Redi Carpet

Dave Adams 1900 S Proforma Avenue Suite A1 Ontario, CA 91761 (714)458-0677 dave.adams@redicarpet.com

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

New Apartment Program for California

coleen@isaagent.us

SUPPLIER CORNER

R1 Facility Services

R1 Facility Services proudly serves multifamily communities of all sizes across America.

• R1FS technicians are certified and rigorously trained and take pride in their work.

• Our job isn’t complete until you’re completely satisfied with a white glove service

• Completely perfect jobs are rare—we specialize in adaptability and seeing the tough ones through.

We’ve used our experience and efficient techniques to service multifamily dwellings since 2018. Our team is here to take care of the dirty work so you can focus on what’s most important.

Dryer Vents: One of our most popular services, we are able to clean your dryer vents from the inside quickly and efficiently with no need to move the washer and dryer units. With our patented process, we are the quickest and most efficient in the industry and won’t let our competition outbid us. 1 year clog warranty.

SLAB LEAKS?

Fireplace Cleaning and Inspection: Our technicians are CSIA certified and can ensure your residents are able to warm their units safely and confidently.

Gutter Cleanout: We’re able to clean, vacuum, and replace broken spouts.

Power Washing: We utilize commercial grade power washers and soft washing chemicals to clean the exterior portions of your buildings.

Dryer Vent Replacement: When your vents are near end of life, we can either use our patented 3D printer flap replacements or replace the entire unit for you quickly.

5-Star Rating: We’re passionate about providing a seamless experience paired with industry-leading customer service.

Going Green: Maintaining cleanliness in the face of dirty jobs.

100% Guarantee: Every job is our only job. We get it across the finish line.

24 Hour Bid Turnaround Standard (With the exception of portfolio deals & large power washing projects)

For more information, please reach out to Casey Powell at 714-872-1373 or cpowell@r1facilityservices.com

Apartment Association of Orange County’s Supplier Directory

(Please see Supplier Contact Index for contact information)

Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Acoustic Ceiling Removal

Pacific Environmental & Abatement Solutions Inc

S-Team Turn Overs

Access Control Solutions

A.S. Wise, Inc.

ADT Multifamily

Gatewise

GreenMarbles

Loss Prevention Systems, Inc.

Rently

Accounting Services

AllView Real Estate

Accounting Software

Entrata

MRI Software

Yardi Systems Inc.

Answering Service

Anyone Home

Entrata

Apartment Building Inspection

Automatic Fire Sprinklers

Green Home Solutions TrueEnviro

Villa Property Inspections LLC

Zebra Construction Inc.

Apartment Market Research Data

ALN Data

Apartment SEO

CBRE Multifamily SoCal – Dan Blackwell & Team

Effortless Ads

Yardi Systems Inc.

Apartment Rental Publications & Services

apartments.com

Intellirent

Rent.

Zillow Rentals

Apartment/Student Housing

ARIZE

Colliers International

Kairos Investment Management Company

LaundryUp

Restoration Services Company

Vesync

Voit

Real Estate Services

Appliances Sales, Service & Leasing

ACE Commercial Laundry Equipment, Inc.

Discount Appliance Guys

Expressions Home Gallery

Johnnies Appliances

L and D Appliance Corp.

National Service Company

R&B Wholesale Distributors, Inc.

Asbestos

Alliance Environmental Group

Charles Taylor Enironmental

FIRST ONSITE Restoration

Pacific Environmental & Abatement Solutions Inc

Asphalt Sales & Service

Oliver Mahon Asphalt

Everline Coatings and Services—S Orange Co

Attorneys

Albrecht & Barney Law Corporation

AWB Law, P.C.

Brennan Law Firm

Duringer Law Group, PLC

Fisher & Phillips

Kimball, Tirey & St. John LLP

Newmeyer & Dillion, LLP

SNS Law Group, LLP

Wesierski & Zurek LLP, Lawyers

Bath Restoration or Renovations

Buffalo Maintenance, Inc.

California Bath Restoration

OC Professional Maintenance Team

S-Team Turn Overs

TASORO

Restoration Services Company

Biohazard

Bio-One of Orange

Bio SoCal

Boiler Systems

H2O Heating Pros, Inc.

Ironwood Plumbing, Inc.

Spicer Mechanical

Water Heater Man, Inc.

Cabinets/Refinishing

Buffalo Maintenance, Inc.

Gogo Cabinets

KJ Design Center

MirrorMate Frames

Qwikkit

SM Painting Corp.

S-Team Turn Overs

TASORO

The Door & Window Company

Carpentry

Buffalo Maintenance, Inc.

Kustum Kunstrukshun

Carpet Sales & Service

KJ Design Center

R&B Wholesale Distributors, Inc.

Chimney Sweeps

R1 Facility Services

Cleaning/Janitorial Services

Bio-One of Orange

Crown Building Services Inc.

Gale Force Property Maintenance Inc.

Molly Maid of Irvine, Saddleback and Temecula Valley

Junk King Orange County/Anaheim

Strategic Sanitation Services

Titanium Restoration Services Company

Collections

Duringer Law Group, PLC

David S. Schonfeld, Attorney at Law

Kimball, Tirey & St. John LLP

National Credit Systems

Communications

Cox Communications

MRI Software

Concrete Maintenance & Repair

Buffalo Maintenance, Inc.

Everline Coatings and Services—S Orange Co

Precision Concrete Cutting

Oliver Mahon Asphalt

Construction

Alpha Structural Inc.

Angelo Termite and Construction

Aquinas HVAC

BELFOR Property Restoration

Buffalo Maintenance, Inc.

CAMP Construction Services

Ingersoll Rand

KD Electric Company

continued from page 49

Construction (Continued)

Kustum Kunstrukshun

OC Professional Maintenance Team

One Call Restoration

Optimum Seismic, Inc.

Prestige Construction and Renovation Services, Inc

RCS Construction Management

Schluter Systems

TASORO

Zebra Construction Inc.

Consulting

Colliers International

Gorman & Associates, Inc.

Intersolutions — Property Management Staffing Specialists

RCS Construction Management

Content Restoration

Green Home Solutions TrueEnviro

Countertops

Buffalo Maintenance, Inc.

California Bath Restoration

KJ Design Center

TASORO

Deck Coatings, Magnesite Repairs, Waterproofing

Crank Waterproofing

Monument Roofing

South Coast Deck Inspections

WICR Waterproofing & Decking

Drain Cleaning

California Rooter & Plumbing

LA Hydro-Jet & Rooter Service, Inc.

Pipe Restoration Solutions, Inc

Total Rooter & Plumbing

Draperies/Blinds/Window Coverings

Apex Window Décor

R&B Wholesale Distributors, Inc.

Drug & Alcohol Testing

Resident IQ

TAG / AMS, Inc.

Dryer Vent & Duct Cleaning

Alliance Environmental Group

Aquinas HVAC

Crown Building Services Inc.

Dryer Vent Wizard of Mission Viejo and Trabuco Canyon

R1 Facility Services

Electric Vehicle Products & Services

Access Electrical & Lighting

Gerhard Electric

GreenMarbles

KD Electric Company

REVS (Refuel Electric Vehicle Solutions)

S.E. Electrical Service Inc.

Electrical/Lighting

Access Electrical & Lighting

Electric Medics

Gerhard Electric

KD Electric Company

Laguna Lighting

S.E. Electrical Service Inc.

Service 1st

Energy Management

Armada Power

GoPowerEV

GreenMarbles

Pearlx

Rently

Synergy Companies

Yardi Systems Inc.

Environmental Consulting & Training

American Environmental Specialists, Inc.

Bio-One of Orange

Charles Taylor Enironmental

Green Home Solutions TrueEnviro

Pacific Environmental & Abatement Solutions Inc

Strategic Sanitation Services

Escrow

Genesis Bank

Estate/Financial Planning

Kimball, Tirey & St. John LLP

Tax & Financial Group

Fencing & Gates

Buffalo Maintenance, Inc.

Loss Prevention Systems, Inc.

Fire Safety

Automatic Fire Sprinklers

Black Bird Fire Protection, Inc.

Bob Peters Fire Protection

Fire & Flood Restoration

BluSky Restoration Contractors, LLC

Bob Peters Fire Protection

Charles Taylor Enironmental

Green Home Solutions TrueEnviro

PRC Restoration

Service First Restoration Inc

Fitness Equipment

Promaxima Strength & Conditioning

Flooring

KJ Design Center

Real Floors

Redi Carpet

TASORO

Urban Surfaces

Furniture/Furniture Rental

AFR Furniture Rental

CORT Furniture Rental

Garage Doors

Loss Prevention Systems, Inc.

General Contractor

Alpha Structural Inc.

Angelo Termite and Construction

BELFOR Property Restoration

BluSky Restoration Contractors, LLC

Buffalo Maintenance, Inc.

Deck Diagnostics

EmpireWorks Reconstruction and Painting

FIRST ONSITE Restoration

Kustum Kunstrukshun

OC Professional Maintenance Team

PRC Restoration

SM Painting Corp.

Service First Restoration Inc

Zebra Construction Inc.

Handyman

Buffalo Maintenance, Inc.

OC Professional Maintenance Team

SM Painting Corp.

Heating & Air Conditioning

Aquinas HVAC

Ingersoll Rand

Spicer Mechanical Supplier Directory

Expressions Home Gallery

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

Specialty AC Heat

Insurance

Arroyo Insurance Services, Inc

AssuredPartners

Crest Insurance

Deans & Homer, Renter’s Insurance

Dick Wardlow Insurance Brokers

Entrata

Farmer’s Insurance — Theresa Simes Agency

Homewell Insurance Services Inc

ISU — The Olson Duncan Agency

Insurance Solutions of America

Navion Insurance Associates, Inc

NFP Property & Casualty

Prendiville Insurance Agency

Tax & Financial Group

TheGuarantors

Internet Services

Apartment SEO apartments.com

CitySide Networks, LLC

Cox Communications

Google Fiber Rent.

Inspections

Bob Peters Fire Protection

Charles Taylor Enironmental

Deck Diagnostics

One Call Restoration

One Structural — Balcony1 • Retrofit1 • ADU1

Pipe Restoration Solutions, Inc

R1 Facility Services

South Coast Deck Inspections

Villa Property Inspections LLC

Zebra Construction Inc.

Interior Design

MirrorMate Frames

Investments

American 1031

CFG Investments, Inc.

Kay Properties & Investments Company

LordCap Green

Tax & Financial Group

Junk Removal & Hauling

Gale Force Property Maintenance Inc.

Junk King Orange County/Anaheim

The Junkluggers of Orange County

Kitchen Renovations

Buffalo Maintenance, Inc.

California Bath Restoration

Kustum Kunstrukshun

MirrorMate Frames

Schluter Systems

Landscape

Amerigreen Landscape

Laundry Equipment & Services

ACE Commercial Laundry Equipment, Inc.

All Valley Washer Service Inc.

Johnnies Appliances

National Service Company

PWS Laundry / Alliance

R&B Wholesale Distributors, Inc.

WASH Multi Family Laundry Systems

Leak Detection

SAYA Life

Lending Institutions

CBRE Multifamily SoCal – Dan Blackwell & Team

Chase Multifamily Lending

Citizens Business Bank

Genesis Bank

Sunwest Bank

Torrey Pines Bank

Magnesite Repairs

Buffalo Maintenance, Inc.

Maintenance, Repairs, Products

ADT Multifamily

Aquinas HVAC

BG Multifamily

Buffalo Maintenance, Inc.

Evolution Building Efficiency

Gatewise

Ingersoll Rand

KD Electric Company

MirrorMate Frames

OC Professional Maintenance Team

Pacific Environmental & Abatement Solutions Inc

Service 1st

SM Painting Corp.

WICR Waterproofing & Decking

Marketing

Effortless Ads

Intellirent

Zumper

Mold Remediation

Alliance Environmental Group

American Environmental Specialists, Inc.

BELFOR Property Restoration

Bio-One of Orange

Charles Taylor Enironmental

FIRST ONSITE Restoration

Green Home Solutions TrueEnviro

One Call Restoration

Pacific Environmental & Abatement Solutions Inc

Roto Rooter Service Company

Service First Restoration Inc

Multi-Family Advisory Services

Gorman & Associates, Inc.

Voit Real Estate Services

Odor Removal

Alliance Environmental Group

FIRST ONSITE Restoration

Strategic Sanitation Services

Outdoor Furniture & Refinishing

Bassett Outdoor Contract

Patio Guys

Paint Sales & Service

Behr Paint

Dunn-Edwards Corporation

Paint Sales & Service (Cont’d)

EmpireWorks Reconstruction and Painting

Kustum Kunstrukshun

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

SM Painting Corp.

S-Team Turn Overs

West Coast Drywall & Paint

Parking

Reliant Parking Solutions, LLC

Zebra Construction Inc.

Pest Control

Alliance Environmental Group

Angelo Termite and Construction

Lloyd Pest Control

Western Exterminator Company

Plumbing, Contractors & Supplies

California Rooter & Plumbing

EZ Drain & Plumbing

Ironwood Plumbing, Inc.

Pfister

Pipe Restoration Solutions, Inc

R&B Wholesale Distributors, Inc.

Supplier Directory — continued on page 52

continued from page 51

Plumbing, Contractors & Supplies (Cont’d)

Repipe Specialists, Inc

Roto Rooter Service Company

Schluter Systems

Service 1st

Total Rooter & Plumbing

Pool & Spa Service & Repair

Aquatic Facility Services Inc

Pacific Coast Commercial Pool Service

Service 1st

Power/Pressure Washing

Crown Building Services Inc.

Gale Force Property Maintenance Inc.

Everline Coatings and Services—S Orange Co

R1 Facility Services

Private Security

Citiguard, Inc.

FPK Security

Signal of OC/SD

Property Management

AIM Properties

Allen Properties

AllView Real Estate

API Property Management

Consensys Property Management Company

DM Smithco

Dunlap Property Group

Fairgrove Property Management

Intersolutions — Property Management Staffing Specialists

JLE Property Management

L’Abri Management, Inc.

The Management Works

Optim Real Estate Services Company

Orange County Property Management

ProActive Realty Investments

Reynolds Realty Advisors

Roberts Management & Investments

Satellite Management Company

South Coast Real Estate & Property Management

Property Management Software

Anyone Home

ARIZE

Entrata

Luminous

MRI Software

Reliant Parking Solutions, LLC

Rentler

Resident IQ

Snappt Inc.

Vesync

Yardi Systems Inc.

Property Management Staffing & Training

Approved Real Estate

BG Multifamily

NPM Staffing an InterSolutions Company

The Liberty Group

Rain Gutters

Argos Homes Systems

Gale Force Property Maintenance Inc.

Monument Roofing

R1 Facility Services

Real Estate/Investments

AllView Real Estate

CFG Investments, Inc.

CBRE Multifamily SoCal — Dan Blackwell & Team

Colliers International

DM Smithco

Gorman & Associates, Inc.

Investing in The OC

Kairos Investment Management Company

Kay Properties & Investments Company

MJC Realty

ProActive Realty Investments

Realtors Commercial Alliance of Orange County (RCAOC)

Shanon Ohmann Real Estate Group

SNS Law Group, LLP

Voit Real Estate Services

Real Estate Broker

AllView Real Estate

CBRE Multifamily SoCal — Dan Blackwell & Team

Gorman & Associates, Inc.

MJC Realty

Optim Real Estate Services Company

Voit Real Estate Services

Reconstruction

BELFOR Property Restoration

EmpireWorks Reconstruction and Painting

One Call Restoration

RCS Construction Management

S-Team Turn Overs

Service First Restoration Inc

WICR Waterproofing & Decking

Rent Payment System

MRI Software

Resident IQ

Section 8 Management

Resident Screening

AllView Real Estate

Intellirent

MRI Software

Rentler

Resident IQ

Snappt Inc.

Yardi Systems Inc.

Roofing

CAMP Construction Services

Crank Waterproofing

Guardian Roofs by Sudduth Construction Inc.

Monument Roofing

Security Services/Patrol Services

ADT Multifamily

ARIZE

Brixton Protective Services Inc

California Safety Agency

Citiguard, Inc.

Cloudastructure

FPK Security

Vesync

Seismic Retrofitting & Engineering

Alpha Structural Inc.

One Structural — Balcony1

Service and Leasing

Snappt Inc.

TheGuarantors

Solar Thermal Pearlx

Staffing Service

Approved Real Estate

BG Multifamily

Intersolutions — Property Management Staffing Specialists

Multi Team Staffing

Sustainability/Green Energy

California Energy-Smart Homes

Energy Code Ace

Green Home Solutions TrueEnviro

Optima Pearlx

Telecommunications

CitySide Networks, LLC

Cox Communications Towing

Dedicated Transportation Services

Professional Towing LLC

TO’ and MO’ Towing

Trash Service/Recycling

Junk King Orange County/Anaheim

Strategic Sanitation Services

Valet Living

Utilities & Sub Metering

Google Fiber

Livable

Resident IQ

SAYA Life

Southern California Edison-Multi Family Program

Video Commercials

Intersolutions — Property Management Staffing Specialists

NPM Staffing an InterSolutions Company

Video Surveillance

Assure by Remote Ally

Gatewise

GreenMarbles

Loss Prevention Systems, Inc.

Water Heaters

California Rooter & Plumbing

H2O Heating Pros, Inc.

R&B Wholesale Distributors, Inc.

Roto Rooter Service Company

Total Rooter & Plumbing

Water Heater Man, Inc.

Water Heaters Only, Inc.

Waterproofing

Crank Waterproofing

S M Painting Corp.

Schluter Systems

WICR Waterproofing & Decking

Water Removal

ATI

FIRST ONSITE Restoration

One Call Restoration

Website Development/Online Advertising

Apartment SEO

Windows & Doors

Crown Building Services Inc.

Gale Force Property Maintenance Inc.

Mesa Artificial Turf/Garage Doors

Milgard Windows & Doors

Moore Replacements

Newman Windows and Doors

The Door & Window Company

A.S. Wise, Inc.

Apartment Association of Orange County’s Supplier Contact Index

(Please see AAOC’s Supplier Directory for Listings of Services)

All Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

Access Electrical & Lighting

25108 Marguerite Pkwy Suite A Mission Viejo, CA 92692 (949) 364-6063 accesselectricallighting@gmail.com

ACE Commercial Laundry Equipment, Inc.

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342

acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 68 for the location of our ad.

ADT Multifamily

Joseph Knaack

100 West Indian School Road, Apt. 1012 Phoenix, AZ 85013 (714) 277-2586 josephknaack@adt.com

AFR Furniture Rental

John Spivey

3330 Garfield Avenue Commerce, CA 90040 (323) 400-7508 jspivey@rentfurniture.com — http://www.rentfurniture.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

Albrecht & Barney Law Corporation

Anson Cain–atc@albrechtbarney.com 1 Park Plaza, Suite 900 Irvine, CA 92614-5910 (949) 263-1040 mar@albrechtbarney.com

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100

john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850

frank@allenproperties.net — www.allenproperties.net

Property Management Services/Investments.

Alliance Environmental Group Krystyn Roman—krystynroman@alliance-enviro.com 777 N Georgia Ave Azusa, CA 91702 (877) 858-6220 marketingteam@alliance-enviro.com

AllView Real Estate

Daniel Gutierrez 1501 Westcliff Drive, Suite 270 Newport Beach, California 92660 (949) 400-4275

info@allviewrealestate.com

ALN Data

Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com

Apartment data and market research.

Alpha Structural Inc.

Franchesca Hernandez 8334 Foothill Boulevard Los Angeles, CA 91040 (323) 943-5675 franchesca@alphastructural.com

American 1031

Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net

American Environmental Specialists, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 68 for the location of our ad. Amerigreen Landscape

Tammie Hourigan 1913 17th Street Suite 209 Santa Ana, CA 92705 (657) 487-4109 tammie@amerigreenls.com

Angelo Termite and Construction

Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

See the Advertisers Index on Page 68 for the location of our ad.

Anyone Home

Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

API Property Management

Margie Tabrizi

1400 Bristol St. N, Ste. 245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com

Apartment SEO

Ronn Ruiz

100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing. apartments.com

Adriana Mamola 3161 Michelson Dr, #1675 Irvine, CA 92612 (951) 522-3001 amamola@costar.com

#1 nationwide provider of information and advertising services.

Apex Window Décor

Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com

See the Advertisers Index on Page 68 for the location of our ad.

Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Aquatic Facility Services Inc

Ramiro Uribe

1290 North Red Gum Street Anaheim, CA 92806 (949)478-9931 ruribe@afsinconline.com

Aquinas HVAC

Eric Barnett 7438 Trade Street San Diego, CA 92121 (610) 410-3154 eric.barnett@aquinashvac.com

ARIZE

Nia Williams

1250 North Lakeview Avenue, Suite T Anaheim, CA 92807 (833) 383-7962 sales@arizehub.com — http://www.arizehub.com

Argos Homes Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 68 for the location of our ad. Armada Power

Robert Cooke 230 West Street Columbus, OH 43215-2655 (909) 730-6509 robert.cooke@armadapower.com

Supplier Contact Index — continued on page 56

Supplier Contact Index — continued from page 54

Arroyo Insurance Services, Inc

Seamus McDonald 3480 Torrance Blvd., #301 Torrance, CA 90503 (310) 245-1925

seamusm@arroyoins.com

Assure by Remote Ally

Eddie Conlon

4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318

conlon@remoteally.com

AssuredPartners

Kate Shoemaker 2913 S Pullman Street Santa Ana, CA 92705 (949) 417-4047

kate.shoemaker@assuredpartners.com

ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828

edwina.garcia@atirestoration.com

Automatic Fire Sprinklers

Chris Delany 7272 Mars Drive Huntington Beach, CA 92647 (714)841-2066

afs@afsfire.com

AWB Law, P.C.

Anthony Burton — anthony@awblawpc.com 2040 Main Street, Suite 500 Irvine, CA 92614 (949) 244-4207

admin@awblawpc.com

Bassett Outdoor Contract

Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102

jlbennett@bassettoutdoorcontract.com

Behr Paint

Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

BELFOR Property Restoration

Susan Nellor 2920 East White Star Avenue Anaheim, CA 92806 (714) 514-7158 susan.nellor@us.belfor.com

BG Multifamily

Shannon Valentino 5850 Granite Parkway Plano, TX 75024 (714) 654-9498

svalentino@bgmultifamily.com

Bio-One of Orange

Cory Flores 1439 West Chapman Avenue #159 Orange, CA 92868 (949) 306-1733

Cory@Biooneorange.com — www.biooneorange.com

Bio SoCal

Alan Cohen — Alan@BioSoCal.com 4607 Lakeview Canyon Road, Ste 498 Westlake Village, CA 91361 (818) 839-9000

Info@BioSoCal.com — https://biosocal.com/

Black Bird Fire Protection, Inc.

10282 Trask Ave Ste D

Garden Grove, CA 92843 (714) 462-6095

info@blackbirdfire.com

BluSky Restoration Contractors, LLC

Stefanie Koslosky 1183 Warner Ave Tustin, CA 92780 (657) 575-0933

Stefanie.koslosky@goblusky.com

Bob Peters Fire Protection

Laurie Vandebrake 3397 East 19th Street

Signal Hill, CA 90755 (562) 424-8486

LaurieV@bobpetersfire.com

Brennan Law Firm

Michael Brennan

67 Live Oak Avenue, Suite 105 Arcadia, CA 91006 (626) 294-0500

mike@mbrennanlaw.com

See the Advertisers Index on Page 68 for the location of our ad.

Brixton Protective Services Inc

Raymond Garcia 2323 West Lincoln Avenue, 137 Anaheim, CA 92801 (949) 619-6044 ray@brixtonprotective.com

Buffalo Maintenance, Inc.

Frank Alvarez

6861 Stanton Ave., Suite G Buena Park, CA 90621 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 68 for the location of our ad.

California Bath Restoration

Carly Camacho

1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779

ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 68 for the location of our ad.

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com

CAMP Construction Services

Ronni Anthony 15139 South Post Oak Rd. Houston, TX 77053 (713) 413-2267 ranthony@campconstruction.com

CBRE Multifamily SoCal – Dan Blackwell & Team

Daniel Blackwell 18575 Jamboree Rd, Suite 600 Irvine, CA 92612 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 68 for the location of our ad.

CFG Investments, Inc.

Stephen Meyer 17220 Newhope Street Fountain Valley, CA 92708 (714) 557-1430

steve@cfginvestments.com — www.cfginvestments.com

Charles Taylor Enironmental

Kellie Vazquez

1011 Birchcrest Ave Brea, CA 92821 (657)286-9575 kellie.vazquez@charlestaylor.com

Chase Multifamily Lending

3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl Citiguard, Inc.

Michael Steel

22736 Vanowen Street, #300 West Hills, CA 91307 (747) 251-1182

Michael@Citiguardinc.com

Citizens Business Bank

Michael Duran 2650 E Imperial Hwy Brea, CA 92821 (714) 996-8150

mduran@cbbank.com — http://www.cbbank.com

CitySide Networks, LLC

Mike Gourzis

100 Spectrum Center Drive, Suite 500 Irvine, CA 92618 (833) 318-4646 mike.gourzis@citysidefiber.com

Cloudastructure

Jessica Tabor

150 Southeast 2nd Avenue Miami, FL 33131 (619) 357-1362 jess@cloudastructure.com — https://www.cloudastructure.com/

Colliers International

Pat Swanson 3 Park Plaza, Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Consensys Property Management Company

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

CORT Furniture Rental

Carleen Martin 8484 Wilshire Boulevard Suite A Beverly Hills, CA 90211-3227 (949) 852-0711 Carleen.Martin@cort.com — www.cort.com

Cox Communications

Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com

Crank Waterproofing

Rocky Glover 134 Commercial Way Costa Mesa, CA 92627 (949) 374-2628 info@crankdeckandroof.com

Crest Insurance

Cameron Stewart 3636 Nobel Drive, Suite 400 San Diego, CA 92120 (858) 547-1128 cstewart@crestins.com http://www.crestins.com

Supplier Contact Index — continued

Crown Building Services Inc.

Jason Maslach 548 Malloy Ct. Corona, CA 92878 (714) 694-1007

jason@crownservicesinc.com – www.crownservicesinc.com

Deans & Homer, Renter’s Insurance

Debbie Halverson

110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054

debbieh@deanshomer.com — www.InsureYourStuff.com

Deck Diagnostics

Ronald White

17341 Irvine Boulevard, Suite 200 Tustin, CA 92780 (714)502-9029

hdc.canfixit@gmail.com

Dedicated Transportation Services

Richard Rodrigues

13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034

richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320

mattw@wardlowinsurance.com — www.wardlowinsurance.com

Insurance brokers specializing in apartments and commercial property.

Discount Appliance Guys

Frank Morales

2041 Rosecrans Avenue, Suite 363 El Segundo, CA 90245 (310) 955-7408

frank@discountapplianceguys.com

DM Smithco

Duane Van Handel

1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147 v456-9983

dvh@dmsmithco.com

Dryer Vent Wizard of Mission Viejo and Trabuco Canyon

Ronald West

29005 Consuelo Pl Mission Viejo, CA 92692 (949) 966-0303 rwest@dryerventwizard.com

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111

pdunlap@dpgre.com — www.dpgre.com

Dunn-Edwards Corporation

Jessica Seitz 1575 North Placentia Avenue Placentia, CA 92870-2333 (562) 760-9969

Jessica.Seitz@dunnedwards.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. Effortless Ads

Madeline Nash

209 Cornwall Street Northwest Leesburg, VA 20176 (214) 952-9862 madeline@effortlessads.com

Electric Medics

Mike Parks

28052 Camino Capistrano, 105 Mission Viejo, CA 92677 (949) 462-9200 electricmedics@gmail.com

EmpireWorks Reconstruction and Painting

Chet Oshiro

1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com

Energy Code Ace

Zee Hussein

6042 Irwindale Avenue Irwindale, CA 91702 (714) 232-5851 zalmie.hussein@noresco.com

Entrata

Kristin Teale

4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 kteale@entrata.com

Everline Coatings and Services—S Orange Co

Srinivas Hanumansetty 23111 Antonio Parkway Suite 200 Rancho Santa Margarita, CA 92688 (949) 216-8368 srinivas@everlinecoatings.com https://everlinecoatings.com/us/southern-orange-county/

Expressions Home Gallery

Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

Major appliances for apartments.

EZ Drain & Plumbing

Stacie Fluhrer

6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699

ezdrainandplumbing@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

Fairgrove Property Management

Marco Vartanian — mvartanian@fairgrovepm.com 2355 Main Street, Suite 120 Irvine, CA 92614 (714) 541-0288 info@fairgrovepm.com — https://fairgrovepm.com/ Farmer’s Insurance — Theresa Simes Agency

Terri Simes

17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 68 for the location of our ad.

FIRST ONSITE Restoration

Amit Gandhi 1275 North Grove Street Anaheim, CA 92806 (619) 537-9499

amit.gandhi@firstonsite.com — https://firstonsite.com/

Fisher & Phillips

2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

FPK Security

Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com — www.fpksecurity.com

Gale Force Property Maintenance Inc.

Marisa Thompson 31915 Rancho California Rd, Ste. 200-401 Temecula, CA 92596 (951) 225-5019 marisa@galeforcepm.com

Gatewise

Joseph Knaack

2900 Weslayan Street Houston, AZ 85013 (714) 277-2586 joseph@gatewise.com

Genesis Bank

Lauren DiBiase 4675 MacArthur Ct Suite 1600 Newport Beach, CA 92660 (949) 273-1226 ldibiase@mygenesisbank.com

Gerhard Electric

Mark Gerhard—mark@gerhardelectric.com 22961 La Cadena Drive Laguna Hills, CA 92653 (949) 951-0490 service@gerhardelectric.com

Gogo Cabinets

Warren Chong 1726 Tyler Avenue South El Monte, CA 91733-3430 (626)328-6071 w.chong@gogocabinet.com

Google Fiber

Carol Luong 19510 Jamboree Road Google Building FAIR Irvine, CA 92612 (949) 800-1346 luongcarol@google.com

GoPowerEV

Rachel Corn 9211 Harlow Avenue Los Angeles, CA 90034 (781) 264-3696 rachel.corn@gmail.com

Gorman & Associates, Inc.

Timothy Gorman

272 South Poplar Avenue Unit 101 Brea, CA 92821-5587 (714) 932-9673 gormantim@att.net

See the Advertisers Index on Page 68 for the location of our ad.

Green Home Solutions TrueEnviro

James Armendariz 20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630 (909) 238-4169 socal@trueenviro.com

GreenMarbles

Andrew Gulick 3419 Via Lido, Suite 388 Newport Beach, CA 92663-3908 (866) 442-7012 andrew.gulick@greenmarbles.com https://greenmarbles.com

Guardian Roofs by Sudduth Construction Inc.

Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619

guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 68 for the location of our ad.

H2O Heating Pros, Inc.

Tim Caufield — timcaufield@h2oheatingpros.com P.O. Box 91 Menifee, CA 92586 (951) 405-0015

email@h2oheatingpros.com — www.h2oheatingpros.com

Supplier Contact Index — continued on page 60

With the new Livable Pro, Housing Providers of any size can bill back Residents for master-billed utilities and amenities.

WATER/SEWER PEST CONTROL

LANDSCAPING TRASH

The FIRST DIY solution to recover masterbilled utilities, Livable’s new Pro platform lets Housing Providers and Property Managers divide utility bills using occupancy, square footage or by unit. Don’t worry - we still offer Billing Automation for larger management companies!

Billing transparency

Manager & Resident portals

Free setup

No unit minimums HIGHLIGHTS:

Contact Index — continued from page 58

HMWC, CPAs & Business Advisors

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000

david@hmwccpa.com

HMWC, CPAs & Business Advisors

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000

david@hmwccpa.com

Homewell Insurance Services Inc

Ryan Brewart 4150 Concours Street, Suite 260 Ontario, CA 91764-5913 (909) 509-8103

Ryan@homewellins.com

Ingersoll Rand

Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390

jesse.estrada@irco.com

Insurance Solutions of America

Coleen Badawi 7365 Carnelian Street STE 201 Rancho Cucamonga, CA 91730 (909) 942-9946

coleen@isaagent.us

Intellirent

Cassandra Joachim

632 Commercial Street, 5th Floor

San Francisco, CA 94111 (415) 849-4400

info@myintellirent.com

Intersolutions — Property Management Staffing

Specialists

Laura Aliberti 17762 Manchester Avenue Irvine, CA 92614-6649 (858) 367-5998

laliberti@intersolutions.com - www.intersolutions.com

Investing in The OC

Mercedes Shaffer 1200 Newport Center Drive Newport Beach, CA 92660 (714) 330-9999

InvestingInTheOC@gmail.com — http://investingintheoc.com

Ironwood Plumbing, Inc.

Carl Ludwig

101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575

carl@ironwoodplumbing.com — www.ironwoodplumbing.com

ISU — The Olson Duncan Agency

Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441

jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

JLE Property Management

Denise Arredondo

700 West 1st Street, Suite 12

Tustin, CA 92780 (714) 778-0480

www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 68 for the location of our ad.

Johnnies Appliances

Tommy Martinez 12018 Paramount Blvd Downey, CA 90242 (562) 861-3819

tommy.martinez@johnniesappliances.com

See the Advertisers Index on Page 68 for the location of our ad.

Junk King Orange County/Anaheim

Lee Turrini 9272 Jeronimo Rd, Suite 108 Irvine, CA 92618 (949)677-1132

Leeturrini@junk-king.com

Kairos Investment Management Company

Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com

Kay Properties & Investments Company

Patricia Aballe 21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597

info@kpi1031.com

See the Advertisers Index on Page 68 for the location of our ad.

KD Electric Company

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700

derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP

Michael Chen

2040 Main St., Suite 500 Irvine, CA 92614 (949) 476-5585

Michael.Chen@kts-law.com

KJ Design Center

Chris Yi PO Box 369 Walnut, CA 91788 (909) 455-0180 accounting@kjdesigncenter.com

Kustum Kunstrukshun

Jonathan Muller 7611 Volga Drive, 1 Huntington Beach, CA 92647 (562)370-6080

josh@kustumk.com—https://kustumk.com/

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972

www.labri-inc.com

Full service property management provider for 16+ units.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd Santa Fe Springs, CA 90670 (562) 946-1105

edison@lndappl.com

LA Hydro-Jet & Rooter Service, Inc.

Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426

dbaldwin@lahydrojet.com

Laguna Lighting

Sibyl Margaretis 22732 Granite Way, Suite A Laguna Hills, CA 92653 (949) 804-8973

lls@lagunalighting.org

See the Advertisers Index on Page 68 for the location of our ad. LaundryUp

Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com

Livable

Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027

comesave@livable.com — www.livable.com

See the Advertisers Index on Page 68 for the location of our ad.

Lloyd Pest Control

David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369

david.hinrichs@lloydpest.com

LordCap Green

Jessica Collins 14 Wall Street, Ste 1720 New York, NY 10005 (212) 400-7142 team@lordcapgreen.com — https://www.lordcapgreen.com

Loss Prevention Systems, Inc.

Eric Straub

43234 Business Park Dr., #101 Temecula, CA 92590 (888) 266-5677

eric_straub@2noloss.com

Luminous

Joel Duchesne

2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275

help@luminousresidential.com

Milgard Windows & Doors

Mike Mills

26879 Diaz Road Temecula, CA 92590 (951) 536-0275

mikemills@milgard.com — http://milgard.com

MirrorMate Frames

Dustin Murphy 9317 Monroe Road, Suite A Charlotte, NC 28270 (704) 390-7374 dustin@mirrormate.com

MJC Realty

Joel Carlson

3 Upper Newport Plaza Drive, First Floor Newport Beach, CA 92658 (714) 271-7322 joel@joelcarlson.com

Supplier Contact Index — continued on page 62

Molly Maid of Irvine, Saddleback and Temecula Valley

Scott Sims

20984 Bake Parkway #102 Lake Forest, CA 92630 (949) 367-8000 x 2

scott.sims@mollymaid.com www.mollymaid.com/irvine-saddleback-valley/ Moore Replacements

Mike Moore

1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505

mike@moorereplacements.com

Monument Roofing

Aaron Martin

625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 76 for the location of our ad.

MRI Software

Mary Greene

28925 Fountain Parkway Solon, OH 44139-4356 (714) 403-3622 mary.greene@mrisoftware.com — http://www.checkpointid.com

Multi Team Staffing

Teresa Manzano Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 213-8841

teresa@multiteam.net — www.multiteamservices.com

National Credit Systems

Gordon Marshall 1775 The Exchange SE Suite 300 Marietta, GA 30339 (800) 515-6858

gmarshall@nationalcreditsystems.com

National Service Company

Anel Burgin 845 N Commerce St Orange, CA 92867 (714) 633-1811

ab_national@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 68 for the location of our ad. Navion Insurance Associates, Inc Shawntae Stewart 23001 La Palma Avenue, Ste 120 Yorba Linda, CA 92887 (714) 202-4711 sstewart@navionins.com — www.navionins.com

Newman Windows and Doors

Ruthie Vaughn 6110 Yarrow Drive Carlsbad, CA 92011 (760) 438-8080 ruthiev@newmanwindows.com

Newmeyer & Dillion, LLP

Rondi Walsh

895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com

NFP Property & Casualty

Eric R. Marrs, CIC, CRM, Vice President 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 617-2446 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company

Laura Aliberti

2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com

OC Professional Maintenance Team

Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

See the Advertisers Index on Page 68 for the location of our ad.

Oliver Mahon Asphalt

Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com

One Call Restoration

Anthony Nocera 1240 S Wright Street Santa Ana, CA 92705 (562) 824-1234 tony@onecallsm.com

One Structural — Balcony1 • Retrofit1 • ADU1

Helen Fower 19326 Ventura Boulevard, Suite 201 Los Angeles, CA 91356 (818) 996-6245 helen@retrofit1.com

Optimum Seismic, Inc.

Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

See the Advertisers Index on Page 68 for the location of our ad.

Orange County Property Management

Eric Reichert 17951 Lyons Circle Huntington Beach, CA 92647-7167 (714) 840-1700

eric@ocmgmt.com — orangecountypropertymanagement.com

Pacific Coast Commercial Pool Service

Roger Klump 5282 Acacia Ave Garden Grove, CA 92845 (714) 351-1881 rdklump@gmail.com

Pacific Environmental & Abatement Solutions Inc

Patio Guys

Lesley Ward 5310 Ashbrook Drive Houston, TX 77081 (979) 946-6889 lward@promaxima.com — www.promaxima.com Supplier Contact Index — continued from page 61

Kristine Ramos kristine@peasolutions.com P.O. Box 459 Surfside, CA 90743 (714)379-5029 info@peasolutions.com

Joanna Solis 2907 Oak St Santa Ana, CA 92707 (800) 310-4897 commercial@patioguys.com

Pearlx

Phillip Forrester 1612 Cambridge Circle Charlottesville, VA 22903 (323) 863-8403 pf@pearlxinfra.com

Pfister

Jonna Slaybaugh 1935 Poncha Court Larkspur, CO 80118 (720)381-9307

Jonna.slaybaugh@spectrumbrands.com

Pipe Restoration Solutions, Inc

Chris Diaz

chris@prspipe.com 15510 Rockfield Blvd, Suite C100 Irvine, CA 92618 (800) 652-7604 info@prspipe.com https://www.piperestorationsolutions.com/

PK Security, Inc.

Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com

PRC Restoration

Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com

Precision Concrete Cutting

Aaron Anderson 650 S Grand Ave #108 Santa Ana, CA 92705 (760) 448-0979 aaron@pcctriphazardremoval.com — www.safesidewalks.com

Prendiville Insurance Agency

Angela Weiss 24661 Del Prado, Suite 3 Dana Point, CA 92629-2805 (949) 487-9696 angela@prendivilleagency.com

Prestige Construction and Renovation Services, Inc

Sam Elzein — selzein@prestigecrs.com 2600 Newport Boulevard, Suite 114 Newport Beach, CA 92663 (951) 314-5457 support@prestigecrs.com

ProActive Realty Investments

Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

Professional Towing LLC

Alberto Castellanos 593 North Batavia Street Orange, CA 92868-1218 (714) 616-0290 dispatch@albertostowing.com

Promaxima Strength & Conditioning

Supplier Contact Index — continued on page

Supplier Contact Index —

continued from page 62

PWS Laundry / Alliance

John Endahl

12020 Garfield Ave South Gate, CA 90280 (323) 721-8832

jendahl@pswlaundry.com — www.pwslaundrywest.com

Qwikkit

Jennifer Mau

tradeshows@Qwikkit.com

7350 Langfield Road Houston, TX 77092 (713) 540-3205 j.mau@qwikkit.com

R1 Facility Services

Casey Powell

2025 Guadalupe Street, Suite 260 #2788 Austin, TX 78705 (737) 352-4202 cpowell@r1facilityservices.com — http://r1fs.co

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 68 for the location of our ad.

RCS Construction Management

Bill Rupert 9114 Adams Ave 340 Huntington Beach, CA 92646 (310) 667-2829 info@rcs-cm.com

Real Floors

Delia Chamberlain—delia.chamberlain@realfloors.com

560 Webb Industrial Dr Marietta, GA 30062 (810)444-1550 jessica.mcconnell@realfloors.com

Redi Carpet

Dave Adams

1900 S Proforma Avenue Suite A1 Ontario, CA 91761 (714) 458-0677 dave.adams@redicarpet.com

Reliant Parking Solutions, LLC

Kevin Wexler PO Box 13004 Carlsbad, CA 92013 (760) 494-0938 info@reliantparking.com

Rentler

Barton Strawn

200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com

Rently

Zach Goulhiane

6300 Wilshire Boulevard, Suite 620 Los Angeles, CA 90048 (323) 375-5778 zach@rently.com

Rent.

Laura Lemansky

950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177

llemansky@rent.com - www.rent.com

Repipe Specialists, Inc

Daniel Johnston

245 East Olive Ave, 5th Floor Burbank, CA 91502 (703) 801-8269 daniel.johnston@repipespecialists.com

Resident IQ

Angela Mackey — angela.mackey@residentiq.com

2035 Lakeside Centre Way Suite 250 Knoxville, TN 379220 (949) 698-3662 sales@residentiq.com

REVS (Refuel Electric Vehicle Solutions)

David Aaronson

3753 Nottingham St Houston, TX 77005 (713) 927-1693 daaronson@refuelevs.com — www.refuelevs.com

Reynolds Realty Advisors

Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772

Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 68 for the location of our ad.

Roto Rooter Service Company

Jacob Coe 1501 Railroad Street Corona, CA 92878 (714) 666-1665 jacob.coe@rrsc.com

S-Team Turn Overs

Carlos Mercado 2030 East 4th Street Santa Ana, CA 92705 (310) 986-1522 cmercado@steamoc.com

S.E. Electrical Service Inc.

Sam Edalati 6282 Abraham Avenue Westminster, CA 92683 (714) 448-6252 seelectricoc@verizon.net

Satellite Management Company

Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com

SAYA Life

Sanjay Poojary 525 S Hewitt Street Los Angeles, CA 90013 (949) 241-3365 spoojary@saya.life

Schluter Systems

Mary Yocum 15 Nantucket Lane Aliso Viejo, CA 92656 (714) 329-0355 myocum@schluter.com

Service 1st

Sergio Sanchos 2510 N. Grand Santa Ana, CA 92705 (714)573-2251 ssancho@service-1st.com — http://www.service-1st.com

Service First Restoration Inc

Christian Rovsek 23192 Verdugo Dr, Suite D Laguna Hills, CA 92653 (855)883-4778 accounting@callservicefirst.com — www.callservicefirst.com

Shanon Ohmann Real Estate Group

Shanon Ohmann 28361 Lakewood Drive Laguna Niguel, CA 92677 (949) 309-1244 Shanonohmann@gmail.com

Signal of OC/SD

Gilbert Holguin

2140 West Chapman Avenue Suite #250 Orange, CA 92868 (714) 715-2157 gholguin@teamsignal.com — https://www.teamsignal.com/

SM Painting Corp

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguiac@yahoo.com http://www.salvadormunguiapaintingco.com

Snappt Inc.

Daniel Cooper 6100 Wilshire Boulevard Los Angeles, CA 90048 (714) 812-2340 dcooper@snappt.com — www.snappt.com

SNS Law Group, LLP

Rozita Levy 11400 West Olympic Boulevard, Ste. 200 Los Angeles, CA 90064-1550 (310) 770-4240

Rozy@snslawgroup.com

South Coast Deck Inspections

Michael Malki 1095 N. Main St. Suite Q Orange, CA 92867 (657) 707-9127 admin@southcoastdeck.com — southcoastdeckinspections.com

South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

Southern California Edison-Multi Family Program

Mary Finn Parker 1515 Walnut Grove Ave

Rosemead, CA 91770 (714) 307-5274 mary.finn@sce.com — www.sce.com

Spicer Mechanical

Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100

chadh@spicermechanical.com — www.spicermechanical.com

Strategic Sanitation Services

Eric Lenning 25801 Obrero Drive #11

Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com

Sunwest Bank

Lesley Wright 2050 Main Street Irvine, CA 92614 (714)730-4437 lwright@sunwestbank.com

Synergy Companies

Douglas Price

90 Business Park Drive Perris, CA 92571 (951)443-6151

Doug.Price@synergycompanies.com

TAG / AMS, Inc.

Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com

TASORO

Annie Bing

14107 Brighton Ave

Gardena, CA 90249 (714) 925-0598

ab@tasoroproducts.com — https://tasoroproducts.com/

Tax & Financial Group

Justin Hess

4001 MacArthur Blvd. 3rd Floor

Newport Beach, CA 92660 (949) 223-8434

justin.hess@tfgroup.com

The Door & Window Company

Elsa Pizana

1529 W. Alton Avenue

Santa Ana, CA 92704 (714) 754-4085

elsa@thedoorandwindow.com

TheGuarantors

Alexandra Nazaire

1 World Trade Center

New York, NY 10007 (212) 266-0020 associations@theguarantors.com — success@theguarantors.com

The Junkluggers of Orange County

Kyle Mussche 1135 West Katella Avenue

Orange, CA 92867 (714) 493-7625

kyle.mussche@junkluggers.com

The Liberty Group

Carrie Floyd

11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057

carrief@thelibertygroup.com — www.thelibertygroup.com

The Management Works

Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com

We provide apartment property management in Southern California.

Titanium Restoration Services Company

Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com

TO’ and MO’ Towing

Robert Heer

518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879

rchjr@pacbell.net

Towing company with 4 locations in Orange County. Torrey Pines Bank

Patrick Davern 600 Anton Boulevard Costa Mesa, California 92626 (213) 362-5288

pdavern@torreypinesbank.com

Total Rooter & Plumbing

Steve Whittiker 2408 West Avenue Fullerton, CA 92833-3138 (714) 715-3315

totalbfrp@gmail.com

See the Advertisers Index on Page 68 for the location of our ad. Urban Surfaces

Brandon Cutler 2380 Railroad Street, Building 101 Corona, CA 92878 (951) 223-4645 brandon.c@urbansurfaces.com — www.urbansurfaces.com

USGI — Upland Group

William Estela

2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org

Valet Living Briana Sellers

100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327

briana.sellers@valetliving.com — www.valetliving.com

Vesync

Chao Wang

1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050

danica.chin@vesync.com

Villa Property Inspections LLC

Tony Escamilla 1012 West Duarte Road, 14 Arcadia, CA 91007 (800) 465-0153

tony@inspectaproperty.com — https://inspectaproperty.com/

Voit Real Estate Services

Joe Leon

2020 Main Street, Suite 100 Irvine, CA 92614 (949) 939-9898 jleon@voitco.com

WASH Multi Family Laundry Systems

Tracy McMahon

100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 68 for the location of our ad.

Water Heater Man, Inc.

Jim Green

570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc.

Nate Moran

970 E. Main Street #200 Grass Valley, CA 95945 (833) 500-0180

nate@waterheatersonly.com — https://waterheatersonly.com

Wesierski & Zurek LLP, Lawyers

Thomas B Cummings Esq. 1 Corporate Park Dr, Fl 2 Irvine, CA 92606 (949) 975-1000 tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint

Aaron Fernandez

1610 W. Linden Avenue

Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

WICR Waterproofing & Decking

901 E. Taquitz Canyon Way, Suite A105

Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net

Yardi Systems Inc.

Brigitta Eggelston 430 S Fairview Ave

Santa Barbara, CA 93117 (805) 699-2040 x1424 brigitta.eggleston@yardi.com

Ygrene Energy Fund

Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578 emily.ramey@ygrene.com

Zebra Construction Inc.

Michelle Durey - michelle@zebraconstruct.com 2523 S Robertson Blvd Los Angeles, CA 90034 (310) 890-3989 info@zebraconstruct.com

Zillow Rentals

Paige Gamboa 1301 2nd Ave, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — http://www.zillow.com

Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

January 2025 Apartment News Magazine

Apartment News

CALENDAR OF EVENTS

FEBRUARY

MARCH

Apartment News

MISSION STATEMENT

BOARD OF DIRECTORS

“The best way to predict the future is to create it.”—Abraham Lincoln

Tax STraTegieS for 2025

New “Junk Fee” & Security Deposit Law Takes Effect; Balcony Inspection Deadline Extended to 2026

Balcony Inspection Bill Deadline Extended to January 2026

It’s All About the Story

Time to Tell—and Show—Our Story

Time to Show Our Lawmakers the Impact of their Legislation

Time to Show the Data

It’s Time to Know What We are Up Against

It’s Time to Start Telling Your Story

Questions & Answers

DEAR MAINTENANCE MEN

New Year, Same Stuff

FIDE MORTGAGE

First Things First

Next Up: Get Real

Estate & Legacy Planning Q&A Series

Charitable Giving

Presents LUNCHTIME LEARNING

The Art of Saying “No”

About the Author:

The Clear Cooperation Controversy: What It Means for Sellers

Discretion in Marketing

A Divided Industry

Beyond the Luxury Market

The Bottom Line

Pets Are the New Kids

Welcoming them drives leasing success

Why Apartment Owners and Managers Should Act

Now on Balcony Inspections

About Optimum Seismic, Inc.:

Human Trafficking: How

to Identify the Signs and Take Action.

Federal Advocacy Outlook: Washington Enters 2025

Key trends for the rental housing industry to monitor in the year ahead.

Building the Foundation in Congress

Tax Policy a Key Priority in 2025

NAA’s Federal Regulatory Advocacy

Where else but at…

3rd Quarter 2024 Update

Data for the Marketplace

Apartment Investing in an Uncertain World

PAVING COMPANY, INC.

Getting Involved

Managing Moisture, Mildew, Mold… and your Renters

Manage & Sell in Your Neighborhood

Servicing Orange County

WORKPLACE HARASSMENT

Are Your Employees Up to Date on Prevention Training?

The Benefits of AAOC Membership

New Members

New Supplier Members

New Apartment Program for California

SUPPLIER CORNER

R1 Facility Services

SLAB LEAKS?

Apartment Association of Orange County’s Supplier Directory

Apartment Association of Orange County’s Supplier Contact Index

WATER/SEWER PEST CONTROL

LANDSCAPING TRASH

INDEX