Apartment News Proudly Serving the Rental-Housing Industry Since 1961
VOL. LXII • August 2022
Opportunity Knocks: Why Volunteering & Activism Matters (Pages 4, 6, 64)
In This Issue Disney is Serious about Earthquake Safety. Are You?...................................16 Mapping the Way to a Better Apartment Search..........................................20 OC’s Rental Market Keeps Getting Hotter ....................................................24 Building a Better Multifamily Brand from the Ground Up............................26 A Smart Home Trilogy to Optimize Operations and Teams...........................30 Rental Screening and Malcom Gladwell’s Book, Talking to Strangers...........32
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Apartment News Proudly Serving the Rental-Housing Industry Since 1961
VOL. LXII • August 2022
Contents AAOC Education & Events 5 General Membership Meeting 23 Certified Rental Housing Provider Education Program 36 Riverside MultiFamily Mingle 38 Fair Housing Certification
Features 16 Disney is Serious about Earthquake Safety. Are You? By Ali Sahabi
20 Mapping the Way to a Better Apartment Search By Morgan Dzak
24 OC’s Rental Market Keeps Getting Hotter By Mercedes Shaffer
26 Building a Better Multifamily Brand from the Ground Up By Ashley Tyndall 30 A Smart Home Trilogy to Optimize Operations and Teams By Doug Pike 32 Rental Screening and Malcom Gladwell’s Book, Talking to Strangers By Julia Araiza
Departments 4 President’s Message — Thanking our Committee Members 6 Executive Director’s Message — Are You Ready to Step Up? 8 Sacramento Report — Proposed Energy Reporting Requirement is a Real Drain 10 Orange County Legislative Watch — What to do about ADUs 12 Legal Corner 14 Dear Maintenance Men 40 The Benefits of AAOC Membership 41 Welcome New Members 42 PSC Corner — Community Boss / Knock 43 Product & Service Council’s Service Provider Directory 47 Product & Service Council’s Contact Index 60 Advertisers’ Index — Category 62 Advertisers’ Index — Alphabetical
Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.
Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.
August 2022
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Apartment News
CALENDAR OF EVENTS
The Resources You Want — The Representation You Need — Since 1961
Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n n n n n
Executive Director – David J. Cordero Editor in Chief – David J. Cordero Advertising & Media Sales Director – Debbie M. DiBernardo Design & Production – Dave Moeller/Graphic Angles Printing – Sundance Press
The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.
MISSION STATEMENT
To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.
n n n
n n n n
Frank Alvarez Rick Roshan Randy Combs
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Julia Araiza Denise Arredondo
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Alan Dauger
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Ronald Berg Vicki Binford David A. Cossaboom Nicholas Dunlap Stephen C. Duringer
Tuesday, 6 pm, Online
10 - Mosquito Management Tips for Your Rental Community Wednesday, 10–11 am, Online
10 - CRHP Summer #11
Wednesday, 6–9 pm, Online
18 - The Three Most Common 1031 Exchange Options for Real Estate Investors (Kay Properties) Monday, 10–11 am, Online
SEPTEMBER 5 - Labor Day
Monday, Office Closed
7 - CRHP Fall #1
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
13 - Board of Directors Meeting Tuesday, 6 pm, Online
14 - CRHP Fall #2
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
15 - Riverside Multifamily Mingle
Thursday, 5:30–7:00 pm, TAPS Fish House & Brewery, Corona, See Page 36
20 - General Membership Meeting & PSC RoundUp Tuesday, 7–9 pm, The Villa, Orange, See Page 5
21 - CRHP Fall #3
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
28 - CRHP Fall #4
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
OC TOBER 4 - Fair Housing Certification (Fall)
Tuesday, 9 am–12 pm, Online, See Page 38
5 - CRHP Fall #5
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
6 - Apartment Maintenance & Repair Series (Advanced) #1 Thursday, 12–5 pm, The Pacific Club
11 - Board of Directors Meeting Tuesday, 6 pm, Online
12 - CRHP Fall #6
13 - Apartment Maintenance & Repair Series (Advanced) #2 Thursday, 9 am–1 pm, Buffalo Maintenance
18 - General Membership Meeting
Tuesday, 7–9 pm, The Villa, Orange
19 - CRHP Fall #7
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
20 - Apartment Maintenance & Repair Series (Advanced) #3 Thursday, 9 am–1 pm, Buffalo Maintenance
24 - Welcome Home OC
Directors Emeriti n
Thursday, 5:30–8 pm, Wild Goose, Newport Beach
9 - Board of Directors Meeting
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
John Tomlinson Laurel Dial Nathan Poth Craig Kirkpatrick John Tomlinson
Directors n
Wednesday, 6–9 pm, Online
4 - Summer Cruise
6 - Reverse Trade Show
Officers
President First Vice President Second Vice President Vice President Legislative Council Treasurer Secretary Sergeant at Arms Immediate Past President
3 - CRHP Summer #10
Thursday, 9 am–1 pm, Buffalo Maintenance
BOARD OF DIRECTORS n
AUGUST
Monday, 10–11:00 am, Online
n n n n
William R. Gorman Jerry L’Ecuyer Nick Lieberman Ray Maggi
26 - CRHP Fall #8
Wednesday, 8:30 am–12:30 pm, Online, See Page 23
27 - Apartment Maintenance & Repair Series (Advanced) #4 Thursday, 9 am–1 pm, Buffalo Maintenance
27 - Lunchtime Learning
Thursday, 12–1 pm, Online
August 2022
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PRESIDENT’S MESSAGE B y F rank A lvarez P resident
Thanking our Committee Members
I
have spoken quite often in this column about the important role that so many of our members have played over the years in giving back to our beloved Apartment Association of Orange County (AAOC). Their generous giving of their time, talent, and financial resources in support of the association and their fellow members, as well as contributing to the development of the next generation of rental housing providers, is what makes the AAOC so special.
This month, David Cordero highlights in his Executive Director’s Message the role that AAOC’s four main committees play in guiding many of the association’s core member programs and services. You can not only find out about our Education, Legislative, Membership, and Product & Service Council Committees, but also learn how you can get involved. We are always looking for eager and enthusiastic members to take that next step and volunteer to serve on a com-
mittee. It’s an easy way to help make our association stronger and contribute to something that really matters in our lives as rental housing professionals. What I want to do in my column, however, is thank those who presently serve as committee members, whether as individuals or as a representative of their company. It is an honor for me to serve alongside so many dedicated fellow members and it brings me great pride to recognize them in the pages of our outstanding Apartment News magazine.
Mercedes Shaffer
Jeanette Mendez Frank Alvarez Alan Dauger
Denise Arredondo Laurel Dial
Amy Fylling Debbie Turner
Randy Combs
Jennifer Halstead
Nathan Poth
Nicholas Dunlap
Stefanie Koslosky
Melissa Ke Laura Aliberti & Kristy Kelley
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August 2022
President’s Message — continued on page 7
General Membership Meeting Tuesday, September 20, 2022 • 7 p.m.
Apartment Marketing & Leasing 101 Sponsored by:
Strategies & tactics for rental properties of all sizes Even though the rental housing market remains strong, apartment owners and operators should always be looking to the future and taking steps to ensure their communities remain in the consciousness of prospective tenants. Knowing how to effectively market your property and attract the right tenants is critically important. Likewise, once you have some promising applicants in the mix, you want to make sure you take the appropriate steps to ensure they are qualified and that their backgrounds check out before renting to them. Whether you own a couple of duplexes or hundreds of rental units, our panel will share key marketing strategies and tactics, and best leasing practices that can help you stay at the top of your game, protect yourself, and position your rental business for long-term success. Moderator:
Panelists:
Please Note: This meeting will be presented in-person The Villa 510 E. Katella Ave. Orange, CA 92687 Register at www.AAOC.com
Frank Alvarez
AAOC President Buffalo Maintenance, Inc.
Jessie Childers
Regional Property Supervisor Santa Fe Management
Windell Mollenido Director of Marketing The REMM Group
As an AAOC member, you also receive representation from our affiliate associations, the National Apartment Association and California Rental Housing Association. August 2022
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Apartment News
5
EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector
Are You Ready to Step Up?
T
he Apartment Association of Orange County (AAOC) was founded by rental-housing providers, for rental-housing providers, and its strength and value can be attributed in large part to the contributions of its members who have stepped up and volunteered their time, talent, and other resources in service to the association and their fellow members. Committee service is an excellent opportunity for members to get involved and learn more about their association; for them to draw upon their own experiences and contribute to the strengthening and expansion of existing association programs and offerings, as well as to the creation of new ones; and for them to develop as a leader which can prepare them for expanded opportunities both within AAOC and the greater multifamily industry. There are currently four committees upon which AAOC members have the opportunity serve: Education, Legislative, Membership, and Product
& Service Council. Each committee meets on the second Tuesday of the month at a reoccurring time. And while time commitments vary from committee-to-committee, all are very manageable to facilitate member participation. Here is a summary of each committee’s role and who to contact if you have questions or wish to get involved.
Education Committee
The AAOC Education Committee guides the development and delivery of educational programming for the benefit of the AAOC membership and the advancement of the rental-housing industry, including General Membership Meetings, the Certified Rental Housing Provider Education Program, and other classes and seminars presented throughout the year. The committee meets on the second Tuesday of every month at 9 a.m. If you are interested in serving on the AAOC Education Committee, or
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August 2022
you have educational program suggestions, contact staff liaison Sandy Gimpelson at (714) 245-9500 x1406, or SandyG@aaoc.com.
Legislative Committee
The AAOC Legislative Committee assists in shaping the association’s legislative priorities and positions on local government policy issues and on state and federal legislation that affects the rental-housing industry. The committee also assists in developing and maintaining relationships with the elected and appointed officials of the city, county, state and federal governments. The committee meets on the second Tuesday of every month at 4 p.m., and all other Tuesdays during the month (as needed) at 10 a.m. Committee members review and discuss key legislation and other policy matters and contribute to the establishment of recommended positions for the consideration of the AAOC Board of Directors. If you are interested in serving on the AAOC Legislative Committee, or you are looking for guidance on the handling of an issue where you own or operate rental property, contact Chip Ahlswede at (714) 245-9500 x1416, or chip@aaoc.com.
Membership Committee
The AAOC Membership Committee assists in the association’s membership development and retention efforts, including the development of membership campaigns, and the identification
and contacting of prospective members and expiring members, as needed. The committee also discusses membership trends and the evolving needs of rentalhousing providers, and how the association can meet these needs and grow the AAOC membership accordingly. The committee meets on the second Tuesday of every month at 2 p.m. If you are interested in serving on the AAOC Membership Committee, contact Spartacus Avina at (714) 245President’s Message — continued from 4
9500 x1401, or membership@aaoc.com.
Product & Service Council Committee
The AAOC Product & Service Council Committee assists in the development and delivery of member programs and special events throughout the year that facilitate networking and business development between the association’s Product & Service Council (PSC) members and its rental property owner and operator members. This
includes Multifamily Mingles, Summer Cruise, Reverse Trade Show, Angels Game & Tailgate, and more. The committee meets on the second Tuesday of each month at 10:30 a.m. If you are a PSC member who is interested in serving on the AAOC Product & Service Council Committee, contact Sandy Gimpelson at (714) 2459500 x1406. or SandyG@aaoc.com.
Pacific Coast Management Rick Roshan
Jessie Childers
Pacifica Company Julia Araiza
Teresa Mendoza
Tomlinson Management Group John Tomlinson
Denise Brandl Hector Barragan
Terence Carney
RML Properties Rich Lombardi
August 2022
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Apartment News
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SACRAMENTO REPORT B y R on K ingston
Proposed Energy Reporting Requirement is a Real Drain
S
o, you may think we are required to disclose everything under the sun. That may be in your dreams. Arguably, Senator Wieckowski believes otherwise. SB 1026 would require residential rental property owners to provide prospective tenants with a detailed energy efficiency disclosure statement. To accomplish this, the California Energy Commission (CEC) would be directed to prepare and post online the energy efficiency standards for residential property rented to a tenant as a primary residence. The details and definitions for those standards would apply to residential rental property regardless of age, condition, and location. The CEC would also be instructed to prepare and then post online a residential energy efficiency statement form for landlords to use to disclose information to applicants about the energy efficiency of the property. Once again, we have no idea what those standards would be based on, and if the standards would mandate retrofitting property according to the decisions of the staff of the CEC. The bill also requires landlords to provide a prospective tenant with a completed residential energy efficiency disclosure statement prior to doing any of the following: 1. Entering into a rental agreement with the prospective tenant. This is unprecedented. 2. Requiring or accepting payment from the prospective tenant for an application screening fee.
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3. Requiring or accepting any other fees from the applicant. 4. Requiring or accepting any writings (rental application, screening fee authorization, credit application, and anything else you can think of relating to the initiation to apply for a residential rental). Currently, the bill does exempt from the terms of the bill: 1. A residential rental agreement in which all energy consumption by the tenant is charged to the tenant as a fixed amount regardless of consumption, whether that charge is billed separately or incorporated into the overall rent. 2. A residential rental lasting less than 30 days in length. Currently, the CEC is required to establish an energy use benchmarking program for any building with no residential accounts and any building with five or more active residential or commercial accounts. That program also requires disclosure of certain building energy consumption data about the covered building should the property owner so request. Current law also requires utilities to maintain records regarding the last twelve months’ worth of energy consumption in buildings that the utility serves, and to provide that information to the owner or operator of a non-residential building or a residential building with more than five units, upon request. Lastly, landlords are required to
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August 2022
disclose specified information to new tenants including applications to demolish, former federal or state ordnance locations, non-smoking areas, bed bug identification, if the property is in a flood zone, and the death of a previous tenant that occurred within the last three years. While we do have certain disclosures, they are quite relevant such as demolishing a building or the presence of bed bugs. We have yet to find the logic or need of an applicant to be provided a general disclosure statement about properties’ energy consumption. Proponents, including the Alameda County Democratic Party, argue there is no incentive for landlords to provide energy upgrades, and this is the proper vehicle to do just that! Really? Do we believe that an applicant really cares about the energy rating of the refrigerator or air conditioning unit? The bill has profound implications. It bars us from accepting an application to rent. Every state disclosure mandate is made at the time of rental. Why is this disclosure so important to precede all other acts in connection to rent? Should we give the CEC the power to develop and require new energy standards for existing housing? You know the answer to this question! Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.
August 2022
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ORANGE COUNTY LEGISLATIVE WATCH B y C hip A hlswede
What to do about ADUs
C
alifornia is in a housing crisis is the mantra we’ve heard repeated for some time now. While the mantra has become ubiquitous, the solution has remained murky, at best. Sacramento’s response has come in the form of two laws that took effect this year — Senate Bills 9 and 10. Adding to the murkiness of the situation are the questions that these laws raise. The goal of this article is to explore these questions and answer — What are these new laws? What do they do? How do they apply to Multifamily housing providers? And, finally, are these laws the solution to our problems in California?
SB 9 & 10 Simplified
The goal of each bill was to make it so certain small-scale housing projects can be built without a long and costly approval process. The idea being this will make affordable housing available quickly. SB 9 does this by allowing two things: 1. A Single Family Residential zoned property can add an Accessory Dwelling Unit (ADU) with only a ministerial review at the local level; and 2. A Single Family Residential zoned property can record a lot split with the ability to build on each lot. This would allow many single-family residential properties to add up to three (3) additional units on their existing property.
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SB 10 also provides for a ministerial review for up to 10 units on a property located in close proximity to a mass transit center — while also reducing the number of required parking spaces for such proposed projects.
So how does this affect us?
Understanding how this affects rental housing property owners depends on where your interests in the industry are at this time — and where you want to go with your investments. Situation 1 — If you’re considering getting involved in the rental-housing industry Maybe you own a home and have considered investing in rental property. SB 9 allows you to add a rental unit to your property with comparative ease, and lower risk. Situation 2 — You’ve become responsible for or inherited property, and you are assessing your options The option to add value either through subdivision of the property or additional units provides the owner the opportunity to decide if they want to continue as a housing provider or sell the property while increasing the overall value of the property. Situation 3 — You’re in the Industry, and want to grow inexpensively About 40 percent of AAOC members own between one-and-four rental units. Most likely some of these properties are zoned Single Family Residential. The option to add units — or subdivide and add units through SB 9 allows
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property owners to assess if this is right for them to increase their portfolio with a smaller investment than acquiring new properties would typically cost. Situation 4 — Your property is near transit, and you want to capture your property’s potential Knowing that there are fewer approvals, you may want to use the SB 9 options to add units, or subdivide your property and add units similar to the other situations. However, your property may be situated such that it could be developed into up to 10 units. SB 10 allows for properties near mass transit centers to be developed with up to 10 units — with reduced parking requirements — at an administrative approval level. This would allow you to expand from a small property to a more significant operation with relative ease. Whether you are looking at developing, redeveloping, or adding units, SB 9 and 10 are designed to make it easier, faster, and more affordable for you to create additional housing options.
Will This Solve the Housing Crisis in California?
The short answer is no, it won’t. However, looking for a short answer to any complex policy is why we are in the predicament we find ourselves. You can’t solve a complex problem with a simple answer. You most likely can’t Watch — continued on page 15
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Apartment News
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LEGAL CORNER B y C. T yler G reer , E sq . T he D uringer L aw G roup , PLC
Questions & Answers I heard the statewide eviction moratorium has ended. If so, are there any remaining Covid-19 related restrictions?
You heard correctly that the eviction moratorium has ended, but there are still some lingering Covid-19 related laws that you need to be aware of. To recap, the last two years have been a confusing blur of rapidly changing laws. If you recall, for rent due from March 2020 through September 2021, housing providers were only allowed to evict for failure to pay rent if they served a 15-day notice and the tenant could not be affected Covid-19 hardship. The process was burdensome and ineffective. Next, for rent becoming due on or after October 1, 2021, housing providers were once again able to evict tenants based on failure to pay rent with a 3-day notice, regardless of Covid-19 hardship. However, there was a new caveat: a pending rental assistance application, i.e., you could not evict if there was a pending rental assistance
application. This requirement was scheduled to end on March 30, 2022, but the state legislature extended the deadline to June 30, 2022. June 30th has now come and gone and there has not been any similar extension to the existing law that protects tenants with a pending rental assistance application. This means, for the most part, rent based evictions are back to pre-pandemic norms. There is no requirement that you continue to participate in rental assistance. Nor is there any further protection for tenants with a pending rental assistance application. With that said, I used the term “for the most part” because there are still laws in place regarding the initial Covid-19 protected period which encompasses rents due from March 2020 through September 2021. For rent becoming due during this period, a 15-Day notice is still required. While this will only be an issue for the next two months since an unlawful detainer matter can only
seek rent due from the prior twelve months, it is still an important fact to note because if you serve a 3-day notice for rent due from August 2021 through July 2022, the notice will be defective. Put simply, for rent becoming due on or after October 1, 2021, the eviction process is back to pre-pandemic normal. Any rent becoming due prior to October 1, 2021, still requires a different 15-day notice. I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but I have since reconsidered. With so many exceptions to my rental criteria, my sign would be huge! How do I handle this?
Yes, it’s a good practice to post your rental criteria in a conspicuous place. The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static, that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too
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restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history; iii) have sufficient and verifiable income to meet his or her present and future financial obligations; and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply. I am a property owner and just recently went into the rental business. Unfortunately, it has been a rocky road. I
had to serve my first 3-Day Notice to Pay Rent or Quit after being in the business only a few months. However, this particular tenant was not a full month behind. He had paid $400.00 of the $600.00 rent. Therefore, I served the Notice for $200.00 rent due from June 20 through June 30, the prorated amount for the month of June. My friend, who is a property manager, says that my Notice has problems. Is she right?
Yes. As a general rule, monthly rent is a sum due for a whole month of tenancy. The remaining balance in your case, $200.00, is due for the entire month not a prorated portion. Any payment received should not be applied in a prorated manner but rather as an installment on the entire month’s rent. Thus, the $200.00 is the remaining balance for the period of June 1 through June 30. Although your notice is not technically defective, it infers that the rent is not due until June 20. In addition, errors are commonplace when you try to prorate the rent on a notice. For
these reasons, you are better off to serve a 3-Day Notice to Pay Rent or Quit for the $200.00 balance due for the entire month of June. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. C. Tyler Greer is an attorney and shareholder at The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 300,000 landlord tenant matters throughout California and has collected over $300,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.
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13
DEAR MAINTENANCE MEN
B y J erry L’E cuyer & F rank A lvarez
Dear Maintenance Men:
I’m attempting to remove old caulking from around a bathtub. Are there any tricks or chemicals to help with this job? Steve
Dear Steve:
Most bathtub caulking is either silicon or latex based. If originally installed properly, it should stick pretty well. Most household chemicals will not affect the caulking or help in its removal. The best method is to use a razor knife to cut along either side of the bead. Then pull the bead out by hand as you cut. The balance of the material can be removed with a flat razor, either along the old bead or perpendicular to the bead. After all the material is removed, use a damp rag to remove any loose bits. Before installing the new caulk, be sure the area is clean and dry. You can use a wet/dry vacuum to suck up any water left over from your cleaning.
Dear Maintenance Men:
I want to install some low voltage landscape lighting in the courtyard of my apartment building, and I need some advice. Should I go with a wired system or a solar powered system? Chuck
Dear Chuck:
Good question! Solar looks so attractive, and it is very easy to install. You can’t get more plug and play than sticking the light fixture in the ground and waiting for the sun to charge up the
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light. Unfortunately, as great as solar lighting seems, it does have some drawbacks. The light produced can be dim and may not last the whole night. The fixture must be in direct sunlight to recharge. If you want to use it to simply mark a path, it will do a good job, but if you want it to light up the path, it does not have enough power. To light up a path or area, a wired low voltage system is best. You will need to determine how many lights you will use and the wattage of the bulbs in each fixture. The wattage information will help you determine what size transformer and wire to use. Light bulbs range in wattage from 4 watts to 50 watts. Do not exceed the bulb wattage as dictated by the transformer. As an example, a 300-watt transformer will support twelve 25-watt light fixtures or thirty 10-watt fixtures. Transformers range from 88 watts, 100 watts, 200 watts and 300 watts. There are transformers that list their wattage as high as 600 watts and 900 watts. Typically, the 600- and 900-watt transformers allow the use of multiple cables from one transformer. As far as what gauge wire to use, again, wattage will determine the wire size. For example, max 150-watts, use 16-gauge wire; 200-watts, use 14-gauge wire; 300-watts, use 12gauge wire. Keeping the above numbers in mind, using LED landscape lighting will dramatically change the amount of transformer power you will need. We highly recommend using LED fixtures in your landscape lighting designs.
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August 2022
Dear Maintenance Men:
I have noticed the base molding in the living room and leading into the kitchen is starting to come off the wall. The corners are splitting, and it is starting to look very rough. What do you think is causing this? I don’t see any water anywhere. Randy
Dear Randy:
We would bet you do have a water problem — somewhere. Chances are it will be traced to the refrigerator. There might be two issues you can look at. First, check that the drain line for the defrost cycle is not clogged, and two, if the refrigerator has an icemaker, that the line is not leaking. Chances are the icemaker line has a hole or the drain line is leaking, and the walls are sucking up the water. That is why you don’t see any standing water. Look under the fridge or pull out the fridge and look at the water line. It should be a small quarter-inch nylon or polyethylene line; often they are white or translucent in color. If the water line goes though the cabinets to the kitchen sink, follow the line and look for rough spots or kinks in the line. Because these small water lines often leak for a long time before they are discovered, your walls may very well be saturated. The swelling baseboards are an indication they are full of moisture. The repair for this leak goes far beyond repairing the pinhole leak in the icemaker line. You will have to remove the drywall to allow the walls to dry properly. Chances are you
will also have a major mold issue inside the walls. You should seek professional help for an evaluation of the potential mold issues involved. Please note, when replacing icemaker or filter lines, only use tubing specified for that use. Ask for icemaker tubing; it will be marked icemaker compatible. WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please email your questions to DearMaintenanceMen@gmail.com.
If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and chair of the AAOC Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com. Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.
Watch — continued from 10 solve it with only one answer. It’s going to take a lot more. Cities need to be more responsive to the housing needs in their communities, and realistic about what they need to approve. Builders need to be more comprehensive in what they are creating. We don’t need JUST luxury apartments, or JUST Single-Family Homes, or JUST condominium projects. Planners/Planning Commissions need to be more comprehensive in their approaches; find more connectivity and coordinated land uses/creative designs/ cooperative regulations. Residents need to be more realistic and reasonable in their expectations of how new housing is b uilt in their community. Saying “no” and opposing any new housing doesn’t help. At one point, they were the outsiders in the community, who were fortunate enough to find a place to call home. Now, all they are doing now is gatekeeping. We need to look at our housing situation, and not expect a one size fits all solution to our problems. We need a combination of solutions — and a level of cooperation to exist across the region. When cities look for ways to meet their state-mandated Regional Housing Needs Assessments through their Housing Elements, they need to set realWatch — continued on page 18
August 2022
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Disney is Serious about Earthquake Safety. Are You?
I
t may be the Happiest Place on Earth — but like any other Orange County community, Disneyland sees its fair share of earthquakes. The 7.1 magnitude Ridgecrest earthquake on July 4, 2019, prompted the theme park to temporarily shut down rides to conduct safety inspections. Video of park visitors experiencing the ground movement of the earthquake 160 miles away showed them taking it in stride — chuckling even — as one munched on macaroons, sporting a pair of iridescent Little Mermaid mouse ears. Earthquakes are no laughing matter for Disney. The company knows the risks Orange County faces, and it confronts them head-on. “From the earliest days of park planning, Walt Disney and his team recognized that they were building a theme park near a fault line,” according to David Mumpower of the Mickey Blog, “Disney resorts are the safest
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place to be in an emergency.” It makes sense. The happiest place should also be one of the safest. Clearly, the Disney team took earthquake risk into account when they planned and constructed the theme park. So why do so many of us not take the same precautions when it comes to our homes, businesses, and apartment buildings —which are so vital to our quality of life and well-being?
Planning for resilience
Apartment owners should get informed to make educated decisions about the security of their livelihood, the safety of their tenants and buildings, and the risks that earthquakes pose to them. Here’s what should be considered: • Risks: How vulnerable is your building to damage from an earthquake? The age and type of structure is one factor, along with
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August 2022
BY ALI SAHABI
the type of soil beneath it. • Liabilities: Tenants or their families can sue if they are injured or killed in a quake, even if your apartment building is in compliance with local ordinances. • Loss of income: If your building were damaged, would you be able to keep up with payments if the damage caused a significant loss of income? • Cost of a retrofit: Get multiple estimates so you know what’s reasonable, but look for a fixed price, the best value and not just the lowest initial cost. Make sure you know what is covered and what isn’t. • Financial incentives: Check with your jurisdiction to learn more about Disney — continued on page 18
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Disney — continued from 16 loan programs, fee reductions and rent increases to help pay for some of the costs. Long-term, incentives have the potential of doubling a retrofit project’s ROI, making it a very wise business choice.
Return on investment
Researchers at Caltech have determined that for every dollar spent in retrofitting soft-story structures, property owners could expect to save up to seven dollars, and that study didn’t factor in loss to contents, alternate living expenses or deaths and injuries — all of which would have significantly
Watch — continued from 15 istic expectations and present realistic solutions. Thinking that your housing needs are going to be met with granny flats above detached garages or in back
increased the cost-to-benefit ratios. The Federal Emergency Management Agency found similar cost benefits in a two-year analysis of seismic retrofit scenarios in California. “The benefit/cost analysis suggests that a retrofit is strongly justified economically, even without including the value of life,” FEMA determined. The National Institute of Building Sciences determined that for every $1 invested in earthquake retrofits of apartment buildings, $13 would be saved. Above all, do your research. Don’t rush into any decisions. And talk to other apartment owners who have retrofitted their property. The more knowledge you gain about the subject,
the smarter your decision will be. You can start by finding out whether your apartment building is at risk, with a complimentary consultation. Visit optimumseismic.com for more information, or call us at 323-978-7664.
yards is as unhelpful as saying, “we’re built out; build it somewhere else.” While the opportunities that SB 9 and SB 10 provide are tools to expand housing, we need a variety of tools to meet the housing needs of all
Californians, and we need to support a cooperative effort in addressing those needs, rather than denying every proposal because it isn’t perfect.
About the Author: Ali Sahabi, a licensed General Engineering Contractor (GEC), is an expert in seismic resilience and sustainability. He is Co-Founder and Chief Operating Officer of Optimum Seismic, Inc., which has completed more than 3,500 seismic retrofit, renovation and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California. Optimum Seismic also performs apartment building balcony inspection and repairs required by California’s new Balcony Law.
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19
Mapping the Way to a Better Apartment Search
BY MORGAN DZAK, ACCOUNT MANAGER, LINNELLTAYLOR MARKETING
Special from the National Apartment Association
T
o meet the demands of prospective residents, the apartment industry is raising the bar for apartment search with visual, personalized experiences.
Modern consumer behaviors are shaped by rapid advancements in online purchasing and the desire for instant gratification. Online shoppers are one click away from finding exactly what they want, researching, evaluating and purchasing faster than ever before. Searching for an apartment — an experience that’s been largely unchanged for more than a decade — is finally beginning to keep pace. But is it fast enough? On one side of the transaction, renters are hungry for specific content, flexible touring options and transparency across channels. Meanwhile, operators are strategically determined to compress the leasing and touring process through self-serve touring options and centralized leasing scenarios. This tension is pushing multifamily inevitably to self-selection and optimized buying.
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Selecting an apartment is an extremely personal decision, also a predominantly visual one. Personalized experiences raise the bar on customer expectations. Today’s renters want to see realistic pictures and experience virtual tours not only of the community, but for the specific apartment they’ll be living in. “The world has moved to a much more visual medium,” said Mike Gomes, Chief Experience Officer at Cortland, which owns and manages more than 75,000 apartment homes. “An apartment search is a digital overlay to the physical experience. The primary experience — a living experience — occurs within is a physical location. Multifamily needs to create a digital companion that complements physical needs.” To meet these demands, apartment websites and internet listing services (ILS) are stepping up and transforming how content is delivered. The decadesold, floor plan-based website experience is giving way to unit-level search
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and myriad interactive experiences including photos, videos and interactive maps that provide context and specificity around individual apartments. Scarcity is driving the market and technology is providing new methods to take advantage of integration and self-conversion.
Context is King
Marketing similar apartments isn’t cutting it for modern renters – they want to select their own home, whether it’s on a community website or an ILS. The industry is working with a much more discerning audience than ever before, and customers look at housing as a service and location as an amenity. People want choices and to understand where the apartments are located within the context of the community. “We should strive to create memorable opportunities for customers as part of their apartment shopping experience,” Mapping — continued on page 22
August 2022
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Mapping — continued from 20 Gomes said. “There are times when interacting digitally allows customers to better understand the living experience and get answers to questions without having to engage in the physical space.” Interactive maps provide the context renters need to understand which apartments are available relative to community amenities. These same maps used on a property website are now available as a feature on the listing pages of an ILS, providing a seamless renting experience as users cross channels on their journey. Going from ILS to website to a growing number of selftouring platforms using the same maps, consumers can now truly visualize their experience, similar to shopping experiences in the hospitality, entertainment and single-family home industries. “A recent Apartments.com survey reported 82% of renters said seeing the location of their apartment on the property was extremely or very important to their search,” says Engrain’s CEO Brent Steiner. “This data shows a fundamental shift in renter preference. This supports similar data users have shared in website surveys and use cases.” According to Apartments.com, engagement on listings that included the maps is noticeably higher than pages without a map, and leads are more specific, tied to an individual unit. Listings have always included photos and floor plans of apartments in the search; what’s been missing is location and context. Operators understand the significance
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of including features like maps in their ILS listing so residents can have a better understanding of where their new apartment home will be located within the community. “Modern consumers are searching differently today, and they want to have a narrowed down list of homes that fit exactly what they’re looking for,” said Jaclyn Hosking, Senior Marketing Manager at Bozzuto, which manages more than 78,000 units. “We’ve been taking our marketing efforts one step further in the search process by putting essential visuals, like photos, videos, interactive community maps and unitlevel information at the very beginning of the search and creating more of a personalized experience. It provides a more in-depth understanding of specific homes, floor-plan types and ideal locations.” According to Google Analytics data from Bozzuto, its community websites utilizing third-party mapping technology receive 3.4 times more pageviews on mobile than static floor plans. Customers are also spending 13.5 times more time on a desktop looking at these maps than traditional floor plans on the community website. Maps are the consistent thread that stitches the different parts of a complex self-service leasing machine together, providing a natural visual canvas for operators to present engaging interactive content in real estate context. Renters are able to make better decisions and arrive at a faster decision. “Nearly 40% of our residents move to a Cortland community from outside the market they’re in,” Gomes said. “They have to make decisions using as many online resources as possible. We need to help customers gain the confidence to make those decisions and provide helpful tools to nudge customers down the path.”
If Context is King, Personalization is Queen
Personalization isn’t arbitrary — the entire modern-day online experience is defined by custom curated content.
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According to the “State of Personalization Report” from consumer data platform Twilio Segment, more than half of surveyed consumers said personalization improves the buying experience, and 60% said they would become repeat buyers after a personalized experience. Marketing teams across all industries are allocating more money to personalized content for customers. A new home is arguably the most personal, big-ticket purchase a person makes. The initial apartment search on a community website or ILS is critical not only to attracting new residents, but also to maintaining long-term residents. “When creating a resident-centric experience, you have to look at all the ways customers interact and engage, and also all the ways they may want to,” Gomes said. “Understanding those opportunities is critical to creating better experiences with more transparency, self-service, delight and joy. Part of that is identifying how and where in the apartment search customers are getting frustrated, and then communicating a richer experience where they can see and better understand the living environment.” Platforms like Google Maps have revolutionized the level of personalization available in a search experience. Through keywords, filtering and location awareness users are able to identify hyper specific options, both when and where they need them. Seeing apartment inventory filtered to homes that meet your specific criteria on a property map provides a similar, curated search outcome. While the industry will continue to evolve, visual and personal experiences have become the new gold standard for consumers. These elements are powering customer decisions and catering to modern consumer trends. Without integrating visual content and personalized experiences, operators will lose an advantage in a highly competitive industry. About the Author: Morgan Dzak is Account Manager for LinnellTaylor Marketing.
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REGISTER Online — www.AAOC.com August 2022
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23
OC’s Rental Market Keeps Getting Hotter BY MERCEDES SHAFFER
T
he housing market has been on fire for the past two years due to the combination of historically low inventory, record low interest rates, and huge buyer demand. Many have been wondering when the market will cool down, and we’re finally starting to see a shift that could make it a great time to invest in rental housing.
Record Low Buyer Demand
With the recent increase in interest rates, buyer demand for residential property has dropped significantly. New escrows in Orange County at the start of July were at 1,710, compared to 2,761 pending sales for this same time last year. That’s 61% more than this year, and the 3-year average prior to COVID there were 2,582 new escrows, which is 51% higher than this year. This is the lowest level of buyer demand we’ve seen in Orange County since tracking began in 2004.
High Demand for Rental Housing
The sharp rise in interest rates has pushed many buyers out of the market. Buyers who qualified for a $1,060,000 loan at the beginning of the year when interest rates were around 3% may only qualify for a $780,000 loan now, and it’s going to continue to worsen for buyers if the Fed keeps increasing interest rates. The decrease in buying power has caused many would-be buyers to return to the rental market, creating exceptionally high demand for rental housing. With higher-income earners
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increasingly entering the rental market and competing with people who traditionally rent out of necessity, the demand for rental housing is growing, which is pushing rent prices up even higher. In many cases, this is also giving housing providers a more qualified pool of renters to choose from.
Small Homes Being Replaced by Mega Homes
Another factor contributing to an increased demand for rental housing is what seems like a shrinking supply of affordable housing in Orange County. Since 2008, there hasn’t been enough new construction to meet the demands of our growing population. Adding to the challenge, oftentimes when a small fixer-upper comes on the market, it’s acquired by an all-cash developer who immediately levels the home and replaces it with the largest possible home permitted. In the past two years especially, I’ve seen small, single-level homes get torn down and replaced with large two-story houses that sell for significantly more, thus reducing the quantity of lower cost properties available. This is especially true in coastal communities.
Active Listings Increasing
With buyers pulling back, the number of active listings is steadily increasing. At the start of the year, there were only 1,100 homes on the market in all of Orange County, which was the lowest level ever since tracking began 19 years
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August 2022
ago. Today, there are over 3,800 homes on the market, and if interest rates hold steady or go higher, inventory is likely to grow. Last year, at this time, there were 2,528 homes on the market — 34% fewer than today. In 2019, there were close to 7,500 homes available. So even though supply is rapidly increasing, inventory is still significantly below pre-COVID levels.
Buyers Aren’t the Only Ones Pulling Back
There has also been a sharp decrease in the number of properties that have been coming on the market. In June, 11% fewer homes came on the market compared to the three-year average prior to COVID. Many sellers are concerned that they won’t get top dollar if they try to sell now, so they are choosing to wait. If you plan to sell in 2022, the sooner you put your property on the market, the better. Even though fewer properties are coming to market, the number of days on market is lengthening, inventory is steadily rising, and it’s likely to get more difficult to sell as the year progresses.
Foreclosure and Short Sales
If you’re waiting for a housing crisis similar to the disaster of 2007–2008 to purchase a distressed property, we are far from anything near what the market was back then. Both short sales and foreclosures combined made up only 0.2% of all listings in Orange County. Rental Market — continued on page 28
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25
Building a Better Multifamily Brand from the Ground Up
BY ASHLEY TYNDALL, DIRECTOR OF BUSINESS DEVELOPMENT, CRITERION.B
How can you ensure your branding meets the demands of the multifamily housing marketplace?
W
hy is multifamily branding so important? The term “brand” has evolved over the years, and in today’s highly competitive world, brand simply refers to the way the public perceives your entity. People have brands, businesses have brands, properties have brands — whether they’re carefully crafted or not. This can be factual perceptions (it’s an apartment building in downtown Chicago) or emotional ones (it’s vibrant, romantic or trustworthy). When applying this concept to the multifamily market, properties must aim to guide the perception of their brand so it isn’t determined solely by their audience. In such a dense multifamily market, strategic branding is more important than ever. Branding matters before a brick is ever laid. So how can you ensure your branding meets the demands of the market?
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1. Get on the same page
Without cohesion in all aspects of a multifamily development, a brand’s identity can be muddied. Before construction begins, developers and owners have determined the property’s identity, their target audience and their ideal brand perception. Since the brand has therefore been established well before development starts, all teams in the process should be on the same page. Architects and interior designers should fully understand how the building itself can support the identity, tone and ideal resident. Graphic designers on the project should be able to iterate the concept through print and online presence in a way that will stand the test of time. It’s important that from the beginning, the property is being built to support what the brand stands for. A strong multi-
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August 2022
family brand should connect from the exterior into the interiors and finishes, all the way to its online presence. For example, luxury high-rise LVL 29 in Plano, Texas’s Legacy West established its brand direction and personality well before the groundbreaking. LVL 29 was built to bring a new essence and standard to living, one that carries clear tones of sophistication and timelessness through sleek and modern elements.
2. Picture your persona
Before diving deep into the multifamily branding process, it’s important to have a clear persona that will drive the direction and style from construction to online conversions. A persona is a semi-fictionalized character based on the interests, lifestyle and personality of your ideal residents. Understanding Multifamily Brand — continued on page 28
August 2022
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27
Multifamily Brand — continued from 26 your persona inside and out will allow all aspects of the brand to connect and resonate with your target audience. Different demographics can react differently to color choice, interior finishes, amenities, apartment logos, taglines and online presence. Whether you’re targeting young professionals with an active social life, college students wanting out of the dorms, new families with young children or active adults facing an empty nest — each is looking for something different out of renting and will therefore be attracted to different brand elements.
3. Connect emotionally
Modern-day renters want their living space to feel as much like home as homeowners do. Now that so many
residents are renting by choice, there are new ways to stand out as a multifamily property aside from location, amenities, and price. How do you connect emotionally to your resident through a brand? Bring your property’s personality to life through the brand voice — make your mission to create experiences rather than fill units. Look at why residents are choosing to rent and where they are in their life stage, and work to address their emotional needs.
4. Lavish vs. luxury
When it comes to luxury apartment communities, establishing a strong brand identity is crucial. With so many high-end developments hitting the market, it’s important to set apart the individuality of each. However, the challenge many properties face is finding the balance between overtly lavish
Rental Market — continued from 24
Median Sale Price
$500,000 $0 2022
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While bidding wars are subsiding in the residential housing market, they are heating up in the rental market. Demand for housing is high and rental prices have skyrocketed. Businessminded property owners are adjusting rents to new market conditions to preserve cash flow, keep up with increasing expenses, and to maintain the value of their property. The lack of inventory in Orange County, coupled with high interest rates, has created a white-hot rental market, making it a great time to own investment real estate.
*Data gathered from the Multiple Listing Service and Reports On Housing.
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About the Author: Ashley Tyndall is Director of Business Development for Criterion.B
$1,000,000
2000
Rental Housing Is Becoming a Competitive Sport
With the vast amount of multifamily properties popping up in urban cores and suburban destinations, it’s becoming much harder to differentiate. By creating a cohesive multifamily brand from the beginning and bringing it to life in new ways through development and design, you will be well positioned to make a powerful impact to the community and surrounding neighborhood.
$1,500,000
Values Are Steadily Rising
Multifamily has been a great vehicle for building wealth. Even with all the changes in the market, we haven’t seen real estate prices drop. When we look at Orange County’s multifamily real estate over time, we see that median multifamily sale prices in the past 20 years for 2–4 units have increased an average of 8.1% year-over-year. Along with the 8.1% asset appreciation, these investments produce rental income, and there is the added benefit of deductions, such as depreciation and other related expenses.
5. Start standing out
Multifamily 2-4 Unit Median Sale Price Year-Over-Year
$2,000,000
As of mid-July, there were only five foreclosures and one short sale available to purchase in all of Orange County, compared to almost 6,000 distressed sales available in 2007.
and approachably luxurious. To avoid coming across pretentious, it is helpful to bring in a personal, artistic touch to the brand, or steer in the direction of classic, timeless and relaxed.
About the Author: Mercedes Shaffer is a real estate agent with Pacific Sotheby’s International Realty and specializes in helping clients buy and sell residential and multifamily rental properties and perform 1031 Exchanges. If you have questions or comments she can be reached by phone or text at 714.330.9999, by email at InvestingInTheOC@gmail.com or you can visit her website at www.InvestingInTheOC.com. DRE 02114448.
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A Smart Home Trilogy to Optimize Operations and Teams BY DOUG PIKE
Special from the National Apartment Association
S
mart locks, thermostats and leak detection sensors complement the functionality of one another to a degree that amplifies the individual value of each.
Smart home technology is revolutionizing how renters live and how operators conduct business. While each smart home solution has its own intrinsic benefits, operators are seeing exponential returns when they implement a select trio of products together. Smart locks, thermostats and leak detection sensors complement the functionality of one another to a degree that amplifies the individual value of each. Working together, they optimize self-service touring functionality, improve HVAC and energy conservation, and enhance overall asset protection. During the 2022 Apartmentalize session, “A Smart Home Trilogy to Optimize Operations and Teams,” industry experts discussed the ways those three smart home technologies have empowered teams, maintained occupancy and built ROI. “When you bring that all together, this is the new standard that you’re see-
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ing in the industry,” said SmartRent Chief Operating Officer Demetrios Barnes. “What we’re learning is that in some markets, this is a requirement. If you’re not there yet, it’s time. It’s not just about the rent lift anymore; it’s all of that additional savings.” From a value proposition standpoint, all three smart home products stand solidly on their own. In addition to sheer convenience for residents, smart locks are tremendous time savers for property teams. Instead of physically providing access to guests, vendors, maintenance teams and residents who forgot their key codes, associates can remotely provide access. Smart access control systems also enable operators to customize selfguided touring experiences by granting prospects temporary access to certain areas of the community. Smart thermostats enable residents and management teams alike to optimize energy consumption. Operators can program thermostat settings on vacant homes for optimal energy use and create temporary settings during scheduled tours to preferred climate
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conditions. They can do the same for offices, common areas and amenity spaces during off hours to create a more efficient overall community. Leak detection technologies generate alerts at the first sign of water intrusion, limiting or preventing costly repairs. Considering the average water leak costs $1,800 just for repairs — not factoring in the cost of resident displacement and temporary relocation, rent loss or concessions — the cost prevention capabilities of leak detection systems are tremendous. While the term “smart home” indicates an ability to work independently, it is the collective potential of fully integrated locks, thermostats and leak detection that is changing multifamily. Smart home solutions must fully integrate with one another and property management systems, but they also must play nicely with associates and residents. Bevan White, Director of Marketing for RAM Partners, said his company requires full access to their tech partSmart Home — continued on page 34
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Rental Screening and Malcom Gladwell’s Book, Talking to Strangers
M
alcolm Gladwell, best-selling author of socially challenging intellectual adventures, wrote Talking to Strangers as a guidebook for our troubled times. From the blurb on the book’s jacket, he argues that something is very wrong with the tools and strategies we use to make sense of people we don’t know. And because we don’t know how to talk to strangers, we are inviting conflict and misunderstanding in ways that have a profound effect on our lives and our world. “Oh, this book surely will help me screen applications more successfully,” I thought, as I grabbed for the book. However, Gladwell’s lesson is that nothing much works in knowing what a stranger is like. When we fail, we are no worse than judges, detectives, the CIA. It is human to want to believe the best of another person. Therefore, we fool ourselves most of the time, and make mistakes. In screening rental applicants, we want to meet the person to be sure we are not being scammed. According to Gladwell, the personal interview is our downfall, although he does not address problems specific to our industry. Gladwell proves this sad point with statistics, studies, and situations. The one that resonated most with me, relevant to applicant screening, is about judges and bail hearings. He presents results of a study by a group he named Mullainathan, the name of one of the economists (Page 39). They ran a test in New York which showed that judges
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released 400,000 of 554,689 defendants in arraignment hearings. Mullainathan programmed a computer system to evaluate the 400,000 people released based on their records, age, and other history, the same information the judges had. The results showed that the bail decisions of judges were “all over the place.” Although the judges had the records, and had the defendants standing in front of them, their decisions were virtually random. The personal interaction between the judge and the defendant skewed the judges’ decisions to release the defendants even while the records showed the defendant was a high risk to skip bail or commit more crimes while out of bail. This does not mean we should eliminate the personal interview of the rental applicant. We should rethink our evaluations of an interview. Gladwell explains that we have a pre-formed idea of how a person behaves when interviewed. As an example, we consider lack of eye contact, and nervousness or hesitancy in answering to be a sign of dishonesty. And it can be a sign of dishonesty — but not in all people. Some people are shy, distracted, unconfident, or nervous in an interview, but they are not lying. We should not be swayed for or against an applicant without giving greater weight to the data itself. He uses a term “default to truth” which is our tendency to believe the best in what we hear and see. He cites how British Prime Minster Neville
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BY JULIA ARAIZA
Chamberlain met with Adolph Hitler and decided that Hitler’s doublehanded handshake was a sign of sincerity. Chamberlain proceeded in his “default to truth” to believe Hitler when he signed a non-aggression statement, after which Hitler invaded the rest of Czechoslovakia, and six months later, Poland (page 45). In addition to being a good read, the book was comforting, in a negative way. The record is so poor on reading people, that we should not feel bad when we fail and rent to a problem tenant. In our housing industry, we regularly deal with strangers whom we must evaluate thoroughly and quickly. We must detect the “con-man” to ensure that all our residents feel safe within our properties — and can maintain that high quality of life we seek to provide. We also must apply our procedures fairly, consistently, and without prejudice. Doing so will make sure we treat everyone properly — and that we have a like-for-like comparison for all our applicants. To do so, we rely on three sources of information: 1) the application; 2) the background check; and 3) the personal interview. The more astute we are, the better we can weed out the potential problem tenant.
The Application
The application only provides identification and history. We provide the verification. The information might be Rental Screening — continued on page 34
Rental Screening — continued from 32 true, but we should not assume it is true just because the applicant wrote it (i.e. Gladwell’s “default to truth”). Here is how we do that:
of checks, but they do help fill out the complete picture for you prior to agreeing to provide housing to the individual.
sonal interaction with the prospective tenant prior to rental. This approach has its pros and cons:
The Personal Interview
Pro
2. Follow up with current employment and housing — make sure the applicant’s assertions related to each are accurate.
The personal interview is where we often make the most mistakes. We are told that liars don’t look you in the eye, that stumbling over words and being nervous is a sign of not being truthful, and so on. People do not all conform to those notions. There are, however, some things to take note of:
3. Confirm conditions of employment, housing, and personal effects — will someone care for your property the way they care for their own?
1. Pay attention to details in stories and explanations of discrepancies — There’s an old saying that if you’re explaining, you’re losing.
4. Check older references — current property management may be looking to get rid of a problem, whereas the previous experience may be more telling.
2. Note non-verbal cues — an applicant’s demeanor, dress, expression, and personal property all carry information about pet ownership, respect for property, and others.
1. Check the documentation — verify that what’s been provided is accurate.
5. Visually note any variances from what is being warranted — evidence of pets, cleanliness, care, and other aspects may be apparent.
The Background Check
The background, credit, and criminal checks will find out for us if the applicant is able to pay — and has a history of positively paying — for the housing we seek to provide. It also allows us to verify funding, sources of funding, and paints a picture of financial stability, so that we can rely on one another for a business relationship. 1. Consistently apply a standard of credit, criminal, and background checks on the applicants — and the additional residents on the lease. 2. Verify funding — make sure that the funds provided for deposits, etc. are consistent with their personal financial history. 3. Consider the nature of any crimes, delinquency, or discrepancies that you might find and how it indicates a probability of future behavior You won’t find everything in a series
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3. Share details between other interviewers — do those stories match up — and do they match the application? Interviews aren’t an opportunity to seek common ground, interests, or affability. The interviews are a chance to verify the assertions of the individual as a responsible tenant. The friendly, well-dressed family might be the “con-artists” who will never pay the second month’s rent. The “tattooed” guy might be the quintessential family man, who works hard and pays his rent. The “Nervous Nellie” type is not necessarily a liar, he might just be shy. The cold, distant couple might become the most loyal and responsible resident you ever get.
Another Option…On-Line Applications
It is increasingly becoming the custom to rent online, without a personal interview. After reading “Talking to Strangers,” I can see that this might protect us against the errors we make in our personal observations. However, this creates the risk of not having a per-
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• Removes personal bias/ miscommunications/impressions • Unifies the process across applications • Ensures consistent application of standards
Con • Doesn’t allow for follow up verifications on assertions • Doesn’t enable visual verifications • Feels less controlled until your process is honed-in Great tenants help make great communities. Great communities make for a positive relationship. Positive relationships make for better trust in our industry. Whatever path you choose or methods you employ, make sure the focus and result is a better mix and home for your tenants — its what’s best for everyone. About the Author: Julia Araiza is an independent rental property owner and AAOC member.
Smart Home — continued from 30 ners’ support teams during initial implementation. “We have our partners walk us through how to talk about the product with residents and how to best show residents how to use it,” White said. After being fully immersed in a strategically deployed smart home environment, residents and team members alike won’t settle for anything less, driving both resident and employee retention, along with occupancy and NOI. The result is a boost property performance and asset value at the point of sale, delivering measurable ROI at all levels of the property lifecycle.
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Fair Housing Starts with You! Certification Training for Rental-Housing Providers
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re you and your employees due for a refresher in local, state, and federal Fair Housing laws? Are you certain your operational policies and practices would stand up in court if challenged in a discrimination lawsuit?
This comprehensive certification webinar will provide you with the information you need to stay up-to-date and in compliance with evolving fair housing laws, as well as the opportunity to have your Fair Housing questions answered by the experts. Training topics will include: n Tenant selection criteria n Protected classes n Reasonable accommodations & modifications n Occupancy limits n Children, pets, and service & support animals n Management policies & best practices to avoid discrimination n The Fair Housing Council as a resource for rental-housing providers Instructor: Fair Housing Council of Orange County Date:
Tuesday, October 4, 2022
Time:
9:00 a.m. to 12:00 p.m.
Fair Housing Council of Orange County
Location: Zoom Webinar Cost:
$80 AAOC Members $100 Non-Members * Includes Fair Housing Certificate 3 CEC Points
Register Today — www.aaoc.com 38
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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels
– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News
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PSC CORNER
Featuring
Product & Service Council Members
Community Boss
What does it mean to manage like a boss? Simply put, you run the show. You’re the ringleader. You wear all the hats. To some, you’re a superhero. To others, a wonder-worker. And to the owners, on an expedition in search of new revenue opportunities. You want to give your residents a great experience while adding value to your community. In other words, you Guard, Enhance, and Monetize your community. That’s where we come in! Community Boss helps make your community a better place to live, easier to manage, and more valuable to own with our Proptech stack that simplifies shared living. Guarding your community from day-to-day problems is a part of what you do. We give you the tools you need to withstand and be victorious. Guard your community from: • Complaints & bad reviews • Unauthorized occupants • Abuse & cheaters • Contention among residents • Lost revenue opportunities You may not be a wizard, but your residents will love you for magically making things better! And it’s easy to keep them enchanted thanks to our innovative solutions. Enhance your community with: • Quick, self-service guest parking • Faster door-front deliveries • Easy amenity reservations • Tailored, self-guided move-in maps • Resident self-service assigned parking On the hunt for more revenue? Our tools help guide you directly to the lost treasure! Finding that extra income and value will have your ownership jumping for joy. Monetize your community by adding: • Paid guest parking • Paid amenity rentals • Time-saving integrations • More reserved resident parking Trusted by top management companies nationwide, we help over 1000 communities improve their parking, generate revenue, and make using and navigating their shared spaces easy for residents and guests. Want to know more? Visit communityboss.com or call (866) 387-7275 to request a free consultation and demo. We can’t wait to talk with you!
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Knock® Knock® was co-founded in 2014 by Tom Petry and Demetri Themelis, long-time friends and Wall Street veterans who were frustrated by their experiences trying to communicate with apartment communities, both as prospects and as residents. They saw an opportunity to create better multifamily technology, and built Knock from the ground up. Their goal was the same then as it is now: help property management companies improve their renters’ and onsite teams’ experiences and increase operational efficiency for the sake of healthier returns. Today, Knock proudly serves millions of units operated by the fastest-growing management organizations in multifamily, and has been named multiple times to the Best Places to Work in Seattle and BuiltIn Seattle’s Best Small Companies to Work For, most recently in 2022. Knock® supercharges the tech stack by solely focusing on revenue-generating tools that help property teams become 3X more efficient, providing multifamily operations executives, marketing directors, and property owners one systemof-record to complete the leasing journey as well as the business levers they need to control leasing results. Knock® empowers property management companies to profitably acquire and retain high-value, long-term residents, improving NOI by 200%. Customers like Lincoln Property Company, Cushman & Wakefield, and FPI Management rely on Knock to outperform the market. From a philanthropic perspective, today’s need for affordable rental housing is critical. That’s why Knock® is helping create an industry-powered housing access fund to address this demand. The Knocking Down Housing Barriers initiative will raise funds that will provide renters with services to overturn denied applications due to low credit, income, or eviction history. In partnership with OneApp Guarantee, which serves as the co-signer for these renters, we’re asking the multifamily industry to join us in helping 10,000 families gain access to housing. Amy Marthaller | RVP, Southwest 714-718-3891 www.knockcrm.com
PRODUCT & SERVICE COUNCIL’S
Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions
Asphalt Sales & Service
Cleaning Service
A.S. Wise, Inc.
Oliver Mahon Asphalt
Accounting Services
Attorneys
Crown Building Services Inc. Titanium Restoration Services Company
Clarion Management, Inc.
Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP Schiff & Shelton Wesierski & Zurek LLP, Lawyers
Accounting Software Yardi Systems Inc.
Answering Service Anyone Home Rent Dynamics
Apartment Building Inspection Green Home Solutions TrueEnviro Trident Inspection Group Zebra Construction Inc.
Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Yardi Systems Inc.
Apartment Rental Publications & Services apartments.com Intellirent RentPath
Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration OC Professional Maintenance Team SERVPRO of Newport and Huntington Beach South Surface Experts of South Irvine TASORO Products Restoration Services Company
Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. Precision Concrete Cutting Oliver Mahon Asphalt AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Ingersoll Rand KD Electric Company OC Professional Maintenance Team Optimum Seismic, Inc. RedRock Technologies Schluter Systems TASORO Products Trane/American Standard Zebra Construction Inc.
Building Products Buying Group
FIRST ONSITE Restoration Restoration Management Company
3CS InfoSystems Cox Communications Knock CRM TouchPoint
DCM Services, Inc Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc. Schluter Systems
Asbestos
Communications
Construction
ARIZE Colliers International Kairos Investment Management Company LaundryUp RokitNow Titanium Restoration Services Company VERO Vesync ACE Commercial Laundry Equipment, Inc. Expressions Home Gallery L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc.
Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company
Boiler Systems
Apartment/Student Housing
Appliances Sales, Service & Leasing
Collections
Optim Real Estate Services Company OMNIA Partners, Multifamily Housing
Cabinets/Refinishing Buffalo Maintenance, Inc. KJ Carpet Wholesale S M Painting Corp. Surface Experts of South Irvine TASORO Products The Door & Window Company
Carpentry AMS Construction Buffalo Maintenance, Inc. CertaPro Painters of Yorba Linda
Consulting 3CS InfoSystems Colliers International Investment Capital Real Estate Optim Real Estate Services Company Section 8 Management Willdan Energy Solutions
Carpet Sales & Service KJ Carpet Wholesale R&B Wholesale Distributors, Inc.
August 2022
PSC Service Provider Directory — continued on page 44
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PSC Service Provider Directory continued from page 43 Content Restoration AMS Construction Green Home Solutions TrueEnviro SERVPRO of Newport and Huntington Beach South
Countertops
Rent Dynamics
Drain Cleaning California Rooter & Plumbing LA Hydro-Jet & Rooter Service, Inc. Plumb It Right! Total Rooter & Plumbing
Draperies/Blinds/Window Coverings Apex Window Décor R&B Wholesale Distributors, Inc.
American Environmental Specialists, Inc. American Environmental Specialists, Inc. Green Home Solutions TrueEnviro Restoration Management Company Strategic Sanitation Services
Buffalo Maintenance, Inc. OC Professional Maintenance Team S M Painting Corp.
Escrow Estate Planning Kimball, Tirey & St. John LLP Company
Fencing & Gates
Deck Coatings, Magnesite Repairs, Waterproofing
Digital Management Services
Handyman
Genesis Bank
Buffalo Maintenance, Inc. California Bath Restoration KJ Carpet Wholesale Surface Experts of South Irvine TASORO Products AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking
Environmental Consulting & Training
Buffalo Maintenance, Inc.
Fire Safety Black Bird Fire Protection, Inc.
Heating & Air Conditioning Associated Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. Spicer Mechanical Trane/American Standard Zen Ecosystems
Insurance
BluSky Restoration Contractors, LLC Commercial Restoration Company Green Home Solutions TrueEnviro PRC Restoration Precision Environmental Restoration Management Company SERVPRO of Newport and Huntington Beach South
AssuredPartners Brian Berg Insurance Services, Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency ISU — The Olson Duncan Agency Navion Insurance Associates, Inc NFP Property & Casualty Rey Insurance Services, Inc.
Fitness Equipment
Internet Services
Opti-Fit Fitness Solutions
3CS InfoSystems Apartment SEO apartments.com Cox Communications Dish Fiber RentPath
Fire & Flood Restoration
Flooring
TAG / AMS, Inc.
KJ Carpet Wholesale Surface Experts of South Irvine TASORO Products Urban Surfaces
Dryer Vent & Duct Cleaning
Furnaces
Crown Building Services Inc.
Trane/American Standard
Trident Inspection Group Zebra Construction Inc.
Electric Vehicle Products & Services
Furniture/Furniture Rental
Investments
A-EV Installs KD Electric Company ProPower Electric Co Inc. REVS (Refuel Electric Vehicle Solutions)
AFR Furniture
Electrical
General Contractor
A-EV Installs KD Electric Company ProPower Electric Co Inc. R&B Wholesale Distributors, Inc.
Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. EmpireWorks Reconstruction and Painting FIRST ONSITE Restoration OC Professional Maintenance Team PRC Restoration S M Painting Corp. SERVPRO of Newport and Huntington Beach South Zebra Construction Inc.
Alliance Portfolio American 1031 Kay Properties & Investments Company LordCap Green Morgan Skenderian Investment Real Estate Group Company
Drug & Alcohol Testing
Electronic Signature VERO
Energy Management Pearlx Trane/American Standard Yardi Systems Inc. Zen Ecosystems
Garage Doors Mesa Artificial Turf/Garage Doors
Graphics Direct Signs and Designs
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August 2022
Inspections
Janitorial Strategic Sanitation Services
Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration Schluter Systems SERVPRO of Newport and Huntington Beach South
Landscapes/Hardscapes BrightView Landscape Services, Inc. Mariposa Landscapes, Inc.
Laundry Equipment & Services
Multi-Family Advisory Services
ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. L and D Appliance Corp. Landcare Logic National Service Company PWS Laundry / Alliance R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems
CheckpointID Optim Real Estate Services Company
Lending Institutions Alfa Investments & Loans Alliance Portfolio CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Genesis Bank Redwood Mortgage Torrey Pines Bank Ygrene Energy Fund
Lighting A-EV Installs KD Electric Company ProPower Electric Co Inc.
Magnesite Repairs Buffalo Maintenance, Inc.
Mailboxes R&B Wholesale Distributors, Inc.
Maintenance, Repairs, Products A-EV Installs Buffalo Maintenance, Inc. Clarion Management, Inc. Evolution Building Efficiency Ingersoll Rand KD Electric Company Mariposa Landscapes, Inc. OC Professional Maintenance Team ProPower Electric Co Inc. Trane/American Standard WICR Waterproofing & Decking
Marketing AArrow Sign Spinners, LLC Clarion Management, Inc. Direct Signs and Designs Intellirent Rent Dynamics VERO Zumper
Odor Removal FIRST ONSITE Restoration Strategic Sanitation Services
Outdoor Furniture & Refinishing Bassett Outdoor Contract Legacy Customs Patio Guys
Paint Sales & Service Behr Paint CertaPro Painters of Yorba Linda EmpireWorks Reconstruction and Painting OC Professional Maintenance Team R&B Wholesale Distributors, Inc. S M Painting Corp. West Coast Drywall & Paint
Parking Community Boss Zebra Construction Inc.
Pest Control Access Exterminator Service, Inc. Angelo Termite and Construction Lloyd Pest Control Precision Environmental
Pipe Restoration Plumb It Right!
Plumbing, Contractors & Supplies California Rooter & Plumbing EZ Drain & Plumbing Ironwood Plumbing, Inc. Plumb It Right! R&B Wholesale Distributors, Inc. Schluter Systems Total Rooter & Plumbing
L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Orange County Property Management Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors
Property Management (Continued) Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons
Property Management Software ARIZE Anyone Home Appfolio, Inc. Community Boss Luminous Rent Dynamics Rentler RokitNow Snappt Inc. VERO Vesync Yardi Systems Inc.
Property Management Staffing & Training Approved Real Estate Multi Team Services NPM Staffing an InterSolutions Company Section 8 Management The Liberty Group
Rain Gutters Argos Homes Systems McCarthy Roofing
Power/Pressure Washing
PSC Service Provider Directory — continued on page 46
CertaPro Painters of Yorba Linda Crown Building Services Inc.
Private Security Defense International Corporation
Private Investigations FPK Security, Inc.
Mold Remediation
Property Management
American Environmental Specialists, Inc. FIRST ONSITE Restoration Green Home Solutions TrueEnviro Precision Environmental SERVPRO of Newport and Huntington Beach South
AIM Properties Allen Properties API Property Management Clarion Management, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group JLE Property Management
August 2022
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Apartment News
45
PSC Service Provider Directory
Optim Real Estate Services Company
Telecommunications
continued from page 45
Reconstruction
Real Estate/Investments
AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting Precision Environmental WICR Waterproofing & Decking
Cox Communications Dish Fiber
Alfa Investments & Loans Alliance Portfolio CBRE Multifamily SoCal – Dan Blackwell & Team Colliers International DM Smithco Gorman & Associates Investing in The OC Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Perch Wealth Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) Section 8 Management SVN / Vanguard — Cameron Irons
Real Estate Broker Alliance Portfolio CBRE Multifamily SoCal — Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company
Recycling
Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES
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(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851
46
Apartment News
Dedicated Transportation Services Professional Towing LLC TO’ and MO’ Towing
Training
Strategic Sanitation Services
Clarion Management, Inc. Section 8 Management
Rent Payment System
Trash Services
Section 8 Management
Strategic Sanitation Services Valet Living
Resident Screening Intellirent Rentler SafeRent Solutions Snappt Inc. VERO Yardi Systems Inc.
Roofing AMS Construction Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing Royal Roofing.com (RWS&P, Inc.)
Signage
Security Services/Patrol Services ADT Multifamily ARIZE California Safety Agency Defense International Corporation FPK Security, Inc. Snappt Inc. USGI — Upland Group Vesync
Service and Leasing Snappt Inc.
Solar Thermal Pearlx
Staffing Service Approved Real Estate InterLink Multifamily Staffing
Surface Restoration AMS Construction Surface Experts of South Irvine
Sustainability/Green Energy LordCap Green Optima Pearlx Zen Ecosystems
www.aaoc.com
Tree Service Mariposa Landscapes, Inc.
Utilities & Sub Metering Conservice Livable Southern California Edison-Multi Family Program Zen Ecosystems
Video Commercials NPM Staffing an InterSolutions Company
Video Surveillance Assure by Remote Ally
AArrow Sign Spinners, LLC Direct Signs and Designs
DRAINS UNBLOCKED !
Towing
August 2022
Water Heaters California Rooter & Plumbing DCM Services, Inc R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc. Water Heaters Only Inc.
Waterproofing AMS Construction S M Painting Corp. Schluter Systems WICR Waterproofing & Decking
Water Removal ATI FIRST ONSITE Restoration Precision Environmental Restoration Management Company
Website Development/Online Advertising Apartment SEO
Windows & Doors Bear Windows Inc. Crown Building Services Inc. Mesa Artificial Turf/Garage Doors Moore Replacements The Door & Window Company
PRODUCT & SERVICE COUNCIL’S Service Provider Directory
Contact Index
(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. 3CS InfoSystems Chris Counts 23450 Piedras Road Perris, CA 92570 (951) 990-9721 chris@3cs.net A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net A-EV Installs Liliana Phillips 8536 Hamilton Avenue Huntington Beach, CA 92646 (562) 519-0252 lily@ev-installs.com
AArrow Sign Spinners, LLC Michael McCullough 4312 Valeta Street San Diego, CA 92107 (323) 944-2002 info@AArrowAds.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnma rtin@adt.com
We provide home automation, security systems, keyless door locks & smart thermostats.
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 60 for the location of our ad.
AFR Furniture John Spivey 3330 Garfield Avenue Commerce, CA 90040 (323) 400-7508 jspivey@rentfurniture.com — http://www.rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net
PSC Contact Index — continued on page 48
August 2022
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Apartment News
47
PSC Contact Index —
American 1031 Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com
continued from page 47
Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 60 for the location of our ad.
AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com
See the Advertisers Index on Page 60 for the location of our ad.
Property Management Services/Investments.
Alliance Portfolio James Perry 120 Vantis Drive, Ste 515 Aliso Viejo, CA 92656 (949)349-1322 rprajitno@allianceportfolio.com ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com
Advertising firm specializing in Websites, Search & Social Media Marketing.
apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com
Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com
#1 nationwide provider of information and advertising services.
See the Advertisers Index on Page 60 for the location of our ad.
Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com
Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com
See the Advertisers Index on Page 60 for the location of our ad.
Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com
Engagement and automation tools through Contact Center and CRM software.
Apartment data and market research.
API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
See the Advertisers Index on Page 60 for the location of our ad.
PSC Contact Index — continued on page 50
APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS
Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance
Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains
Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes
Apartment News
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AAOC provides legislative representation and advocates for its members in Sacramento, in all 34 Orange County cities, and in 14 Riverside County cities? If you are struggling with a local law or regulation that is affecting you and your rental property operations, contact Chip Ahlswede at (714) 245-9500 or Chip@aaoc.com.
www.AAOC.com
Call 714-966-3000 today! Smart choices last a lifetime. 48
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August 2022
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August 2022
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PSC Contact Index — continued from page 48 Approved Real Estate
Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com
Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net
Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 60 for the location of our ad.
ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com Associated Heating & Air Cheryl Brennan 1320B N Hancock St Anaheim. CA 92807 (714) 777-8833 kthomas@associatedheatingandair.com www.associatedheatingandair.com Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com AssuredPartners Kate Shoemaker 2913 S Pullman Street Santa Ana, CA 92705 (949) 417-4047 kate.shoemaker@assuredpartners.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bassett Outdoor Contract Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com Bear Windows Inc. George Torres 1400 S Goodrich Blvd Commerce, CA 90022 (888)470-2645 george@bearwindows.com — www.bearwindows.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Black Bird Fire Protection, Inc. 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095 info@blackbirdfire.com
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Apartment News
BluSky Restoration Contract, LLC Jose Linares 1183 Warner Ave Tustin, CA 92780 (562) 528-8000 jose.linares@goblusky.com Brian Berg Insurance Services, Inc. Brian Berg 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Frank Alvarez 6861 Stanton Ave., Suite G Buena Park, CA 90621 (714) 956-8371 www.buffalomaintenance.com
See the Advertisers Index on Page 60 for the location of our ad.
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com
Complete kitchen and bath restoration and refinishing company.
California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202
Plumbing and drain cleaning services. See the Advertisers Index on Page 60 for the location of our ad.
California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily
Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 60 for the location of our ad.
CertaPro Painters of Yorba Linda Jeff Cornelius 2941 E Miraloma Avenue, Suite 7 Anaheim, CA 92806 (714) 420-5769 jeffcornelius@certapro.com Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Clarion Management, Inc. Elsa Laufer 101 Pacifica, #260 Irvine, CA 92618 (949) 383-4762 Elaufer@clarionmgmt.com
www.aaoc.com
Colliers International Pat Swanson 3 Park Plaza, Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Boss Leah Griffiths 2911 1/2 Hewitt Ave Suite 8 Everett, WA 98201 (866) 387-7275 help@communityboss.com — http://communityboss.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com Crown Building Services Inc. Jason Maslach 548 Malloy Ct. Corona, CA 92878 (714) 694-1007 jason@crownservicesinc.com – www.crownservicesinc.com DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com
See the Advertisers Index on Page 60 for the location of our ad.
Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Defense International Corporation Chaz McKinney 130 South Prospect Avenue Tustin, CA 92780 (714) 646-1945 defenseintco@gmail.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.
PSC Contact Index — continued on page 52
August 2022
APARTMENTS | RESIDENTIAL | HOA | COMMERCIAL
Buffalo Maintenance Inc. The Apartment Specialist
WE ARE YOUR TRUSTED SOURCE AND SUPPORT TEAM
PROTOCOLS PROCEDURES TRAINED TECHS LICENSED CERTIFIED INSURED
WE ARE OPEN FOR BUSINESS BUFFALO MAINTENANCE, INC. IS YOUR ‘ONE-STOP SHOP’ FOR ALL ROUTINE MAINTENANCE AND CONSTRUCTION SERVICES
714.956.8371
| www.BuffaloMaintenance.com
Licensed & Insured, CA LIC# 1010967
August 2022
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Apartment News
51
EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com
PSC Contact Index — continued from page 50
Direct Signs and Designs (NorCal Direct Marketing Inc. DBA) Angela Waugh 5151 Golden Foothill Pkwy, #110 El Dorado Hills, CA 95762 (916) 941-8046 angela@directsd.com — directsd.com Dish Fiber Eva Wai 4223 Fairgrounds Street Riverside, CA 92501 (951) 201-3544 eva.wai@dish.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free
Major appliances for apartments.
EZ Drain & Plumbing Stacie Fluhrer 6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699 ezdrainandplumbing@gmail.com
See the Advertisers Index on Page 60 for the location of our ad.
Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 60 for the location of our ad.
Specializes in landlord/tenant law, debt collection, eviction.
FIRST ONSITE Restoration Lisa McCollough 1275 N. Grove St Anaheim, CA 92806 (619) 537-9499 lisa.mccollough@firstonsite.com
Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Genesis Bank Lauren DiBiase 4675 MacArthur Ct Suite 1600 Newport Beach, CA 92660 (949) 273-1226 ldibiase@mygenesisbank.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com
See the Advertisers Index on Page 60 for the location of our ad.
Green Home Solutions TrueEnviro James Armendariz 20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630 (909) 238-4169 socal@trueenviro.com Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 60 for the location of our ad.
PSC Contact Index — continued on page 54
52
Apartment News
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August 2022
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DIRECT PRIVATE MONEY LENDER ALLIANCE PORTFOLIO • 120 Vantis Dr., Ste. 515 • Aliso Viejo, CA 92656 800.363.1456 • 949.349.1322 • FAX 949.349.1330 • www.allianceportfolio.com Real Estate Broker • California Department of Real Estate • 02066955 Broker License ID
PSC Contact Index —
Investing in The OC Mercedes Shaffer 1200 Newport Center Drive Newport Beach, CA 92660 (714) 330-9999 InvestingInTheOC@gmail.com — http://investingintheoc.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com
continued from page 52
HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Intellirent Cassandra Joachim 632 Commercial Street, 5th Floor San Francisco, CA 94111 (415) 849-4400 info@myintellirent.com InterLink Multifamily Staffing Lisa Wetzel 17321 Irvine Boulevard Tustin, CA 92780 (949)400-1678 lisa@interlinkmultifamily.com
Specializing in the purchase, sale and 1031 exchange of apartment buildings.
Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.
JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com
Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kay Properties & Investments Company Patricia Aballe 21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597 info@kpi1031.com
See the Advertisers Index on Page 60 for the location of our ad.
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com
Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.
Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KJ Carpet Wholesale Chris Yi PO Box 369 Walnut, CA 91788 (909) 455-0180 AR@kj-carpet.com
See the Advertisers Index on Page 60 for the location of our ad.
Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714)
532-2588 Fax (714) 532-2466
NO HIDDEN COSTS
www.apexwindowdecor.com Woman owned & managed
➢ Free Delivery & Estimates ➢ Custom Sizes Available
Products Available: • Vertical Blinds • Fauxwood Blinds • Woven Wood Shades • Roller Shades • Shutters • Mini Blinds
APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES
NEAT, FAST, HONEST
LIC. #828563
949-472-7516 54
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August 2022
Knock CRM Amy Marthaller 1455 Northwest Leary Way, 200 Seattle, WA 98107 (714)718-3891 amarthaller@knockcrm.com — https://www.knockcrm.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com
Luminous Joel Duchesne 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@luminousresidential.com Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com
L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com
Mariposa Landscapes, Inc. Liz Juarez 1107 East Walnut Street Santa Ana, CA 92701 (626) 526-0707 liz.juarez@mariposa-ca.com — www.mariposa-ca.com
See the Advertisers Index on Page 60 for the location of our ad.
McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com
See the Advertisers Index on Page 60 for the location of our ad.
See the Advertisers Index on Page 60 for the location of our ad.
Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com
PSC Contact Index — continued on page 56
Full service property management provider for 16+ units.
LA Hydro-Jet & Rooter Service, Inc. Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 dbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 1448 N. Glassell Orange, CA 92867 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Legacy Customs 1477 East Cedar Street Ontario, CA 91761 (909) 923-2558 x120 lily@meadowdecor.com Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com
See the Advertisers Index on Page 60 for the location of our ad.
Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.
LordCap Green Jessica Collins 14 Wall Street, Ste 1720 New York, NY 10005 (212)400-7142 team@lordcapgreen.com — https://www.lordcapgreen.com
August 2022
www.aaoc.com
Apartment News
55
PSC Contact Index — continued from page 55
Moore Replacements Mike Moore 1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505 mike@moorereplacements.com Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com Multi Team Services Teresa Manzano Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 727-6348 teresa@multiteam.net — www.multiteamservices.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com
See the Advertisers Index on Page 60 for the location of our ad.
Navion Insurance Associates, Inc Shawntae Stewart 23001 La Palma Avenue, Ste 120 Yorba Linda, CA 92887 (714) 202-4711 sstewart@navionins.com — www.navionins.com Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NFP Property & Casualty Eric R. Marrs, CIC, CRM, Vice President 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 617-2446 eric.r.marrs@nfp.com — www.nfp.com
OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com
Perch Wealth J.P. Ledesma 9940 Research Drive #200 Irvine, CA 92618 (949) 539-4200 JPLedesma@perchwealth.com
Oliver Mahon Asphalt Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com OMNIA Partners, Multifamily Housing 840 Crescent Center Drive, Suite 600 Franklin, TN 37067 lindsey.scholl@omniapartners.com Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com
PK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com Plumb It Right! Terry Gepford 2135 North Orange Olive Road Orange, CA 92865 (949) 275-2913 terrylgepford@gmail.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Aaron Anderson 650 S Grand Ave #108 Santa Ana, CA 92705 (760)448-0979 aaron@pcctriphazardremoval.com — www.safesidewalks.com Precision Environmental Mark Taylor 4350 Transport Street, Suite 109 Ventura, CA 93003 (805) 641-9333 mtaylor@precisionenv.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com
See the Advertisers Index on Page 60 for the location of our ad.
See the Advertisers Index on Page 60 for the location of our ad.
Orange County Property Management Eric Reichert 16742 Gothard Street, Suite 117 Huntington Beach, CA 92647 (714) 840-1700 eric@ocmgmt.com — orangecountypropertymanagement.com See the Advertisers Index on Page 60 for the location of our ad.
Commercial, Personal & Health Insurance.
NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com
Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 (800) 310-4897 commercial@patioguys.com Pearlx Phillip Forrester 1612 Cambridge Circle Charlottesville, VA 22903 (323) 863-8403 pf@pearlxinfra.com
Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc. Over 70+ Years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations RAY ROBERTS REALTY
(562) 430-3588
56
Ask for: Mark Roberts 4662 Katella Ave., Los Alamitos, CA 90720
Fax (562) 430-0693
Apartment News
www.aaoc.com
www.rayrobertsrealty.com August 2022
See the Advertisers Index on Page 60 for the location of our ad.
Full Service Real Estate.
ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com
Property Management Multifamily & Single Homes, Real Estate Sales.
Professional Towing LLC Alberto Castellanos 593 North Batavia Street Orange, CA 92868-1218 (714) 616-0290 dispatch@albertostowing.com ProPower Electric Co Inc. Angel Rodriguez 11138 Del Amo Boulevard #382 Lakewood, CA 90715 (562) 569-9864 angel@propowerelectricco.com PWS Laundry / Alliance John Endahl 12020 Garfield Ave South Gate, CA 90280 (323) 721-8832 jendahl@pswlaundry.com — www.pwslaundrywest.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 60 for the location of our ad.
PSC Contact Index — continued on page 58
“We worked with DISH Fiber to understand the entire flow and it had absolutely no pain points. We’re happy with how smoothly things are going and are already gathering quotes for our next 3 projects.” — Kate Good Partner, SVP of Multifamily Development Houston, TX
Seize the internet of tomorrow today. Get award-winning, revenue-generating Wi-Fi designed for your community. Our in-house engineers collaborate with each property to design a highly customized managed Wi-Fi solution with industry-leading technology that will meet the demands of tomorrow. Choose a trusted, future-focused provider today: DISH Fiber.
Contact your local Orange County DISH Fiber expert for a free site survey today.
Contact us for a free site survey today. August 2022
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Apartment News
57
PSC Contact Index — continued from page 56
RedRock Technologies Jake Tirabassi 15215 Alton Parkway, #200 Irvine, CA 92618 (949)386-0798 jaket@itredrock.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Rent Dynamics Bryson Jensen 91 East 700 South Logan, UT 84321 (866) 513-7368 marketing@RentDynamics.com — https://rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com Restoration Management Company Michelle Lopez 25172 Arctic Ocean Dr., Suite 100 Lake Forest, CA 92630 (949)274-6408 mlopez@rmc.com — www.rmc.com REVS (Refuel Electric Vehicle Solutions) David Aaronson 3753 Nottingham St Houston, TX 77005 (713) 927-1693 daaronson@refuelevs.com — www.refuelevs.com
See the Advertisers Index on Page 60 for the location of our ad.
Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com See the Advertisers Index on Page 60 for the location of our ad.
AIR CONDITIONING & HEATING
Cell-909-228-9956 Service • Repair • Installations Since 1988
Joe Mottes
Licensed, Bonded, Insured C-20 # 538090
58
Apartment News
Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588
See the Advertisers Index on Page 60 for the location of our ad.
RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers.
Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com
Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 60 for the location of our ad.
SafeRent Solutions Paula Durner 3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615 paula.durner@parkhillholdings.com
We are the leading screening and risk management provider for the multifamily industry.
Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Schiff & Shelton Laurie Schiff 3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211 laurie@schiff-shelton.com Schluter Systems Mary Yocum 15 Nantucket Lane Aliso Viejo, CA 92656 (714)329-0355 myocum@schluter.com Section 8 Management Timothy McDaniel 2008 West Carson Street Torrance, CA 90501 (424) 318-2096 housing@section8management.com SERVPRO of Newport and Huntington Beach South Jake Ness 21531 Surveyor Cir Huntington Beach, State 92646 (714) 962-9222 jness@servprohbs.com — www.servpronewportbeach.com S M Painting Corp. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com Snappt Inc. Daniel Cooper 6100 Wilshire Boulevard Los Angeles, CA 90048 (714) 812-2340 dcooper@snappt.com — www.snappt.com
www.aaoc.com
August 2022
South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com
See the Advertisers Index on Page 60 for the location of our ad.
Southern California Edison-Multi Family Program Mary Finn Parker 1515 Walnut Grove Ave Rosemead, CA 91770 (714)307-5274 mary.finn@sce.com — www.sce.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County. See the Advertisers Index on Page 60 for the location of our ad.
Surface Experts of South Irvine Heath White 25 Grandbriar Aliso Viejo, CA 92656 (949) 471-0408 hwhite@surfaceexperts.com The Bee Man SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com
See the Advertisers Index on Page 60 for the location of our ad.
TAG / AMS, Inc. Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com TASORO Products Annie Bing 14107 Brighton Ave Gardena, CA 90249 (714)925-0598 ab@tasoroproducts.com The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Liberty Group Carrie Floyd 11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057 carrief@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063
www.mgtworks.com We provide apartment property management in Southern California.
Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net
WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625
Torrey Pines Bank Patrick Davern 600 Anton Boulevard Costa Mesa, California 92626 (213)362-5288 pdavern@torreypinesbank.com Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (714) 715-3315 totalbfrp@gmail.com
Water Heater/boiler service and installation.
Towing company with 4 locations in Orange County.
See the Advertisers Index on Page 60 for the location of our ad.
TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Trane/American Standard Brett Massie 2315 185th Avenue East Lake Tapps, WA 98391 (206) 406-3307 Brett.Massie@TraneTechnologies.com Trident Inspection Group Jeff Clark 1572 Lanai Way Tustin, CA 92780 (714) 644-0122 jeff@tridentinspectiongroup.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com VERO Richard Philpot 335 Madison Avenue, 4th Floor New York, NY 10017 (703) 850-8730 richard@sayvero.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com
Coin-operated laundry equipment. See the Advertisers Index on Page 60 for the location of our ad.
Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com
Water Heaters Only Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800)833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com Wesierski & Zurek LLP, Lawyers Thomas B Cummings Esq. 1 Corporate Park Dr, Fl 2 Irvine, CA 92606 (949) 975-1000 tcummings@wzllp.com — www.wzllp.com
Defense of Landlord/Tenant, Premises Liability and Employment Matters.
West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net
Willdan Energy Solutions Ross English 2401 East Katella Avenue, Suite 300 Anaheim, CA 92806 (844) 387-5463 MFEEP@willdan.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com Ygrene Energy Fund Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578 emily.ramey@ygrene.com Zebra Construction Inc. Michelle Durey 145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989 info@zebraconstruct.com Zen Ecosystems Jack McKee 2901 West Coast Highway Suite 353 Newport Beach, CA 92663 (310) 994-6949 jack.mckee@zenecosystems.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com
AMS CONSTRUCTION “Your Trusted Partners”
Renovation & Roofing Expert Interior & Exterior Renovation:
Roofing:
• • • • • • • •
• • • • • • • •
Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement
Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System
www.amsroofingconstruction.com LIC# 992388
Call for a FREE Inspection!
info@amsroofingconstruction.com
833-267-7663
Rated #1 Construction Company in Southern California! Excellent Customer Service & Competitive Pricing! August 2022
www.aaoc.com
Apartment News
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ADVERTISERS’ INDEX
Category
See page 62 for alphabetical listings
FLOORING, REPAIRS, TILE
PLUMBING, CONTRACTORS SUPPLIES
Buffalo Maintenance, Inc.................................15, 51
California Rooter & Plumbing................................35
Carpet Crafts.................................................................17
EZ Drain & Plumbing.................................................40
Floor & Decor................................................................57
OC Professional Maintenance Team...................55
AIR CONDITIONING & HEATING
CONSTRUCTION
HANDYMAN
ORCO Apartment Supply........................................31
JM Air Conditioning & Heating............................58
AMS Construction......................................................59
Buffalo Maintenance, Inc.................................15, 51
Total Rooter & Plumbing...........................................2
APPLIANCES—REPAIRS, PARTS, RENTALS
Buffalo Maintenance, Inc.................................15, 51
Lin-Ed’s Appliance Service & Repair...................57 ORCO Apartment Supply........................................31 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS /VALUATIONS ASPHALT SALES & SERVICE
AMS Construction......................................................59
COUNTERTOPS
HEATING & AIR CONDITIONING
Buffalo Maintenance, Inc.................................15, 51 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING
Buffalo Maintenance, Inc.................................15, 51
C & C Paving Company, Inc....................................62
Rash Yambo Decking & Stairs...............................12
ATTORNEYS
DOORS, WINDOWS
Block & Associates......................Inside Back Cover
OC Professional Maintenance Team...................55
Pagter and Perry Isaacson.........................................6 BATHROOM RENOVATIONS
Buffalo Maintenance, Inc.................................15, 51 OC Professional Maintenance Team...................55 South Coast Construction & Repair....................47
Apex Window Decor.................................................68 BOILER SYSTEMS
DCM Services................................................................62 CABINETS/REFINISHING
Buffalo Maintenance, Inc.................................15, 51 South Coast Construction & Repair....................47 CARPENTRY
Buffalo Maintenance, Inc.................................15, 51
South Coast Real Estate & Property Mgmt......11
Theresa Simes Agency.............................................48
MTD Kitchen.................................................................19 Aarow Drain & Plumbing........................................46 OC Professional Maintenance Team...................55 South Coast Construction & Repair....................47 DRAPERIES/BLINDS/WINDOW COVERINGS LEAK DETECTION
California Rooter & Plumbing................................35 LENDING
DRYWALL
AMS Construction......................................................59 OC Professional Maintenance Team...................55 Sondance Painting.....................................................54 EARTHQUAKE RETROFITTING
Optimum Seismic.......................................................61
Orange County Property Management...........41
Farmers Insurance —
DRAINS
R&B Wholesale Distributors, Inc. .......Back Cover
JLE Property Management Inc.............................39
Roberts Management & Investments...............56
KITCHEN RENOVATIONS
California Rooter & Plumbing................................35
PROPERTY MANAGEMENT
INSURANCE
Dish Fiber........................................................................57
RAIN GUTTERS
Argos Home Systems..................................................6 REAL ESTATE INVESTMENTS
CBRE...................................Insert, Inside Front Cover Kay Properties and Investments LLC..................49 Perch Wealth...................................................................5 South Coast Real Estate & Property Mgmt......11 SVN | Vanguard Commercial Real Estate Advisors — William Webster..........................29 W. R. Gorman..................................................................7
Alliance Portfolio.........................................................53 ROOFING
Bona Fide Mortgage..................................................41 Genesis Bank.................................................................37
AMS Construction......................................................59 Guardian Roofs.............................................. Insert, 18
MAIL BOXES
ORCO Apartment Supply........................................31 R&B Wholesale Distributors, Inc. .......Back Cover
ELECTRICAL
CARPETS
JM Air Conditioning & Heating............................58
INTERNET/WIFI SOLUTIONS
Apex Window Decor.................................................54
BLINDS
South Coast Construction & Repair....................47
McCarthy Roofing.......................................................52 OC Professional Maintenance Team...................55 Royal Roofing..................................................................9
AMS Construction......................................................59
MAINTENANCE, REPAIRS, PRODUCTS
ORCO Apartment Supply........................................31
Buffalo Maintenance, Inc.................................15, 51
Buffalo Maintenance, Inc.................................15, 51
R&B Wholesale Distributors, Inc. .......Back Cover
OC Professional Maintenance Team...................55
OC Professional Maintenance Team...................55
COIN-OPERATED LAUNDRY EQUIPMENT
REVS Refuel Electic Vehicle Solutions................11
R&B Wholesale Distributors, Inc. .......Back Cover
ACE Commerical Laundry Equipment, Inc......25
ENVIRONMENTAL SERVICES
MOLD REMEDIATION
American Environmental Specialists..................40
American Environmental Specialists..................40
EVICTIONS
PAINT SALES & SERVICE
Block & Associates......................Inside Back Cover
AMS Construction......................................................59
FENCING & GATES
OC Professional Maintenance Team...................55
WINDOWS
Buffalo Maintenance, Inc.................................15, 51
Buffalo Maintenance, Inc.................................15, 51
Rash Yambo Decking & Stairs...............................12
AMS Construction......................................................59
C & C Paving Company, Inc....................................62
OC Professional Maintenance Team...................55
Sondance Painting.....................................................54
OC Professional Maintenance Team...................55
Carpet Crafts.................................................................17
National Service...........................................................13 COLLECTIONS
Block & Associates......................Inside Back Cover CONCRETE MAINTENANCE & REPAIR
AMS Construction......................................................59
60
Apartment News
www.aaoc.com
August 2022
UTILITY BILLING
Livable..............................................................................27 Southern California Regional Energy Network....................................................39 WATER HEATERS
California Rooter & Plumbing................................35 ORCO Apartment Supply........................................51
SEISMIC ENGINEERING & CONSTRUCTION EXPERTS
S
ince 1984, our team has been
making California buildings safer, performing full-service seismic retrofit engineering, steel fabrication and construction on soft-story apartments, historical structures, non-ductile concrete buildings,
Industry leader
steel frame and unreinforced masonry
Proven expertise
buildings throughout the state of
Satisfied clients
California. Our business model is built on value engineering: a systematic method of achieving the optimum ratio of functionality, safety and cost effectiveness. We believe that superior customer service is the foundation of any
Experts in All Building Types
Full-service Team
business, and we customize every
Soft-story Multifamily Tilt-up Unreinforced Masonry Non-ductile Concrete
In-house Licensed Engineering, Steel Fabrication & Construction
project to suit the individual needs of our clients.
Steel Moment Frame
(833)9Strong (833) 978-7664
optimumseismic.com
August 2022
Since 1984, our team has completed more than 3,000 projects
Contractor License No. 1012702
www.aaoc.com
Apartment News
61
ADVERTISERS’ INDEX
Alphabetical
See page 60 for category listings
Aarow Drain & Plumbing...........................................46
CBRE......................................Insert, Inside Front Cover
MTD Kitchen....................................................................19
ACE Commerical Laundry Equipment, Inc.........25
DCM Services...................................................................62
National Service..............................................................13
Alliance Portfolio............................................................53
Dish Fiber...........................................................................57
OC Professional Maintenance Team......................55
American Environmental Specialists.....................40
EZ Drain & Plumbing....................................................40
Optimum Seismic..........................................................61
AMS Construction.........................................................59
Farmers Insurance — Theresa Simes Agency....48
Orange County Property Management..............41
Apex Window Decor....................................................54
Genesis Bank....................................................................37
ORCO Apartment Supply...........................................31
Argos Home Systems.....................................................6
Guardian Roofs................................................. Insert, 18
Pagter and Perry Isaacson............................................6
Block & Associates.........................Inside Back Cover
JLE Property Management Inc................................39
Perch Wealth......................................................................5
Bona Fide Mortgage.....................................................41
JM Air Conditioning & Heating...............................58
Rash Yambo Decking & Stairs..................................12
Buffalo Maintenance, Inc....................................15, 51
Kay Properties and Investments LLC.....................49
R&B Wholesale Distributors, Inc. ..........Back Cover
C & C Paving Company, Inc.......................................62
Lin-Ed’s Appliance Service & Repair......................57
REVS Refuel Electic Vehicle Solutions...................11
California Rooter & Plumbing...................................35
Livable.................................................................................27
Roberts Management & Investments..................56
Carpet Crafts....................................................................17
McCarthy Roofing..........................................................52
Royal Roofing.....................................................................9
PAVING COMPANY, INC.
Sondance Painting........................................................54 South Coast Construction & Repair.......................47 South Coast Real Estate & Property Mgmt.........21
• Asphalt Overlays • New Installations • Seal Coating
• Concrete • Petromat Overlays • Block Walls
• Paving Stones • Curb & Gutters • Striping
c&cpaving
ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net
62
Apartment News
www.aaoc.com
August 2022
SVN | Vanguard Commercial Real Estate Advisors — William Webster.............................29 Total Rooter & Plumbing..............................................2 W. R. Gorman.....................................................................7 WelcomeHomeOC........................................................63
August 2022
www.aaoc.com
Apartment News
63
MULTI-COUNTY RENTAL HOUSING PAC SPONSORED BY APARTMENT ASSOCIATION OF ORANGE COUNTY ID# 980470
Dear AAOC Members, Elections have consequences. The ideological composition of a city council or board of supervisors can change entirely based upon the outcome in just one race. A narrow city council or board majority that supports property rights, small business, and the rental-housing industry can very easily be flipped, and suddenly the new majority is ideologically supportive of rent control, just cause eviction, rent boards, or other forms of expanded regulation of our industry. One of the ways the Apartment Association of Orange County (AAOC) works to prevent the spread of anti-property rights and anti-business policies is through its engagement in the election process. The AAOC Multi-County Rental Housing Political Action Committee (PAC) identifies, supports, and promotes elected officials and candidates who share the values of the rental-housing industry, and who are committed to working collaboratively and respectfully with rental housing providers to address issues when they arise. AAOC members also have an important role to play in this process – as investors in AAOC’s efforts to elect pro-property rights and pro-business candidates to office. While many contribute to the PAC as part of their annual membership renewal, there are many who also make additional contributions during election season. These “above and beyond” contributions provide AAOC with the extra resources needed to impact critical local, county, and state legislative races. Can AAOC count on you to make an additional, election year contribution today? We need to ensure the election of candidates who will stand strong against calls for rent control, just cause eviction, and other damaging policies. Your generous contribution of $250 or more can help make that possible. Checks payable to Multi-County Rental Housing PAC can be sent to 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. You can also contribute online at www.AAOC.com. Thank you for your thoughtful consideration and generous support. Sincerely, David J. Cordero Executive Director
525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076 Phone: 714-245-9500 · www.AAOC.com 64
Apartment News
www.aaoc.com
August 2022
Tenant Eviction Unlawful Detainer
250
$
Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)
Established in 1976, Dennis P. Block & Associates is
interests of landlords and income property owners
Dennis P. Block & Associates
consists of 12 eviction attorneys, all specializing in
The number one Law Firm Specializing in Tenant Evictions
State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal
landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.
(714) 634-8232 (800) 77-EVICT Orange (38428)
Open Monday through Saturday We provide written progress reports & you may track your case on-line
Long Beach (562) 434-5000 San Bernardino (909) 877-6565
Inglewood (310) 673-2996 Ventura (805) 653-7264
Full Collection Services • Guara • Free telephone consultations • Lockout Management service available
Free Forms on our website: www.evict123.com Pasadena (626) 798-1014
Encino (818) 986-3147
Orange (714) 634-8232
Fax (323) 938-6069 Fax (714) 634-3633
One Phone Call Starts your Case! www.evict123.com
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CELEBRATING 50 YEARS
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• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968
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