September 2021 Apartment News Magazine by Apartment Association of Orange County

Apartment News Proudly Serving the Rental-Housing Industry Since 1961

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VOL. LXI • September 2021

APARTMENT MAINTENANCE & REPAIR SERIES

GENERAL MAINTENANCE

[ADVANCED COURSE] Every Thursday in October See Page 44

In This Issue AAOC Summer Cruise Recap.......................................................................................................................16 Orange County Lawmakers Call for Stricter Oversight of Older Buildings....................................................24 Did You Know That You May Need a License to Play TV & Music in Your Rental Community?.....................26 Three Ideas for Bringing TikTok into Your Social Media Marketing Mix.......................................................30

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Apartment News Proudly Serving the Rental-Housing Industry Since 1961

VOL. LXI • September 2021

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — It’s Showtime!

36 AAOC’s 50th Annual Trade Show & Conference

6 Executive Director’s Message — Remembering Malcolm Bennett

38 Fair Housing Certification 44 Apartment Maintenance & Repair Series

8 Sacramento Report — Update and Commentary on Changes to California’s COVID-19 Eviction Moratorium and Federal Rental Assistance Program

Features

10 Orange County Legislative Watch — A Booming Political September in a “Non-Election” Year

42 Earthquake Vulnerbility & Retrofitting 101

16 AAOC Summer Cruise Recap

12 Dear Maintenance Men

24 Orange County Lawmakers Call for Stricter Oversight of Older Buildings By Ali Sahabi

48 The Benefits of AAOC Membership

26 Did You Know That You May Need a License to Play TV & Music in Your Rental Community? By Dave Davis 30 Three Ideas for Bringing TikTok into Your Social Media Marketing Mix By Ashley Tyndall 32 Welcome to the New AAOC Website!

49 Welcome New Members 50 PSC Corner — Trident Inspection Group / Alliance Portfolio 51 Product & Service Council’s Service Provider Directory 55 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

September 2021

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Apartment News

CALENDAR OF EVENTS

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

SEPTEMBER

The Resources You Want — The Representation You Need — Since 1961

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Rick Roshan John Tomlinson Randy Combs Laurel Dial Marie Kaplan John Tomlinson

Directors n n n

n Tim Gorman Julia Araiza n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

1 - NAA Apartmentalize Wednesday, Chicago, IL 1 - CRHP Summer #11 Wednesday, 6–9 pm, Online 2 - NAA Apartmentalize Thursday, Chicago, IL 6 - Labor Day Monday, Office Closed 8 - CRHP Fall #1 Wednesday, 8:30 am–12:30 pm, Online/AAOC Office 14 - Board of Directors Meeting Tuesday, 6 pm, Online 15 - CRHP Fall #2 Wednesday, 8:30 am–12:30 pm, Online/AAOC Office 21 - General Membership Meeting Tuesday, 7 – 9 pm, Online/AAOC Office, See Page 5 22 - CRHP Fall #3 Wednesday, 8:30 am–12:30 pm, Online/AAOC Office 29 - CRHP Fall #4 Wednesday, 8:30 am–12:30 pm, Online 29 - Trade Show Load-In Wednesday, 12–5 pm, OC Fair & Event Center, See Page 36 30 - Trade Show & Conference Thursday, 8:30 am–3 pm, OC Fair & Event Center, See Page 36

OC TOBER 5 - Fair Housing Certification Tuesday, 9 am–12 pm, Online/AAOC Office, See Page 38 6 - CRHP Fall #5 Wednesday, 8:30 am–12:30 pm, Online/AAOC Office 7 - Apartment Maintenance & Repair Series (Advanced) #1 Thursday, 9 am–1 pm, Buffalo Maintenance, See Page 44 11 - Earthquake Vulnerability & Retrofitting 101 Monday, 1–2 pm, Online, see Page 42 12 - Board of Directors Meeting Tuesday, 6 pm, TBD 13 - CRHP Fall #6 Wednesday, 8:30 am–12:30 pm, Online/AAOC Office 14 - Apartment Maintenance & Repair Series (Advanced) #2 Thursday, 9 am–1 pm, Buffalo Maintenance, See Page 44 19 - General Membership Meeting Tuesday, 7 – 9 pm, Online/AAOC Office 20 - CRHP Fall #7 Wednesday, 8:30 am–12:30 pm, Online/AAOC Office 21 - Apartment Maintenance & Repair Series (Advanced) #3 Thursday, 9 am–1 pm, Buffalo Maintenance, See Page 44 26 - Welcome Home OC Tuesday, 10–11:30 am, Online 27 - CRHP Fall #8 Wednesday, 8:30 am–12:30 pm, Online/AAOC Office 28 - Lunchtime Learning Thursday, 12–1 pm, Online 28 - Apartment Maintenance & Repair Series (Advanced) #4 Thursday, 9 am–1 pm, Buffalo Maintenance, See Page 44

Directors Emeriti n n n n

Ronald Berg Vicki Binford David A. Cossaboom Nicholas Dunlap

n n n n

William R. Gorman Jerry L’Ecuyer Nick Lieberman Ray Maggi

September 2021

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PRESIDENT’S MESSAGE

It’s Showtime!

t long last, trade show month has finally arrived for the Apartment Association of Orange County (AAOC), and I couldn’t be more excited. It’s been a year-and-ahalf since we were forced to postpone (and eventually cancel) our 2020 show, but now we’re just days away from presenting our 50th Annual AAOC Trade Show & Conference on Thursday, September 30th, from 8:30 a.m. to 3 p.m., at the OC Fair & Event Center. I hope you will join me, in-person, for what will be a day of celebration and reconnection for our dynamic rentalhousing industry. As AAOC president and as an owner of rental property, I’m thrilled at the prospect of rental property owners, operators, managers, leasing agents, maintenance technicians, and other multifamily industry professionals coming back together for a day of educational seminars, networking, and introductions to new products and services aimed at helping them in the successful operation of their business and doing their job to the best of their ability. The AAOC Trade Show & Conference truly is one of the best industry trade shows in our state. As an industry supplier and trade show exhibitor, I can’t wait to once again be able to meet face-to-face with an exhibition hall filled with rental property owners of all sizes — from “mom and pop” apartment owners of a few units or buildings to the mid-sized and large institutional owners with

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properties and thousands of units spread across multiple cities and counties. All potential business is welcomed, and I know the AAOC Trade Show & Conference is going to provide my company with opportunities, all day long, to meet with individuals and decision makers who are looking to expand their qualified vendor list and establish new business relationships. Of course, putting on a successful trade show requires a support network of committed individuals to step up and contribute in different ways toward a common goal. I want to take a moment to thank and acknowledge the key players who played critical roles making this year’s show happen. I want to start by thanking the AAOC board of directors for the wise counsel and leadership you’ve provided over the past 18 months as we have pivoted — multiple times — trying to make the trade show happen as soon as was reasonably possible. To our AAOC staff, thank you for your determination, perseverance, patience, hard work, and commitment as you have planned and prepared what I know will be a first-class trade show for our members and prospective members to enjoy and benefit from attending. The AAOC membership is fortunate to have such a talented and competent team working on its behalf. To our trade show volunteers, thank you for taking time away from your regular work responsibilities to help ensure the show runs smoothly for

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September 2021

everyone. Your service to the AAOC at the registration booth, in the seminar room, outside the exhibit hall greeting attendees as they arrive, and inside the exhibit hall making sure exhibitors are taken care of and any needs are addressed promptly is greatly appreciated. Finally, I want to thank our trade show sponsors for their commitment to AAOC and willingness to invest their financial resources to help ensure a successful and beneficial trade show experience for all attendees and exhibitors. To all who attend the show, please be sure to stop by our sponsors’ booths and thank them for their support: Platinum Sponsors: CBRE Multifamily SoCal — Dan Blackwell, and Chase Commercial Term Lending Gold Sponsors: BlueSky Restoration Contractors, JLE Property Management, Optimum Seismic, and WIRE Associates Maintenance Demonstration Zone Sponsor: Lowe’s Pro Supply WiFi Sponsor: WR Gorman & Associates Lanyard Sponsor: Cushman & Wakefield — Bridge Multifamily Team Seminar Sponsors: Access Exterminator Services, Buffalo Maintenance, Inc., Dedicated Transportation Services (DTS), and Perch Wealth Technology Sponsor: Arize Smart Apartment Solutions

General Membership Meeting Tuesday, September 21, 2021 • 7–9 p.m.

Sponsored by:

2021 State Legislative Session Wrap Up

The rental-housing industry endured yet another difficult year with COVID-19 still driving much of the legislative agenda in Sacramento. The continued extension of California’s eviction moratorium has been difficult enough to manage but that didn’t stop state lawmakers from driving other legislation that added further insult to injury.

Please Note: This meeting will be presented online via Zoom, and in-person with limited seating at the AAOC Office in Santa Ana. Advanced registration is required at www.AAOC.com. Select either “online” or “in-person.”

Join us online or in-person for an informative briefing on the recently concluded 2021 State Legislative Session. • Which bills passed the Legislature and are likely to be signed by the governor? • Which bills failed passage but are likely to be reintroduced in 2022? • Will the COVID-19 eviction moratorium be extended past September? • How will the gubernatorial recall election affect California’s political landscape? • What other issues pose public policy threats to the rental-housing industry?

Featuring:

The AAOC Office is located at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Ron Kingston

AAOC State Legislative Advocate California Strategic Advisors

As an AAOC member, you also receive representation from our affiliate associations, the National Apartment Association and California Rental Housing Association.

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EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Remembering Malcolm Bennett

he rental housing and real estate industries lost a longtime leader, advocate, and a trail blazer, when Malcom Bennett passed away unexpectedly on July 21, 2021. For the Apartment Association of Orange County, we lost an ally and friend. Malcom served in many leadership capacities during his career as a real estate broker, contractor, and rentalproperty owner. In addition to forming and operating his own real estate firm, International Realty & Investments, which provided management, sales and acquisitions of income-producing properties, Malcom also dedicated significant amounts of time in service to the National Apartment Association, California Rental Housing Association, National Association of Realtors and California Association of Realtors. He was also an active member locally of the Apartment Association of California Southern Cities and the Los Angeles Association of Realtors, for which he served terms as president for both associations. In 1987, Malcom helped found the Minority Apartment Owners Association (MAOA) to assist minority property owners and help protect their interests as businesspeople and rental-housing providers in Los Angeles and later throughout California. His years of service and volunteerism to the real estate industry was recognized in 2014 when the Black Business Association honored him with the association’s Lifetime Achievement Award.

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Malcom was also involved in the property management operations for the large portfolio of apartments owned by Los Angeles’ historically Black churches, in addition to serving on the Board of Directors for the SouthCentral Regional Center for the Disabled and two terms as president for the Crippled Children Society. I had the opportunity and privilege to work with Malcom on state rentalhousing issues and advocacy efforts more than 20 years ago, during my first tour of duty with AAOC. At the time, AAOC was working with the Apartment Association of California Southern Cities (AACSC) and the Apartment Association of Greater Los Angeles (AAGLA) to organize and launch a statewide advocacy coalition of independent apartment associations — a precursor to today’s California Rental Housing Association (CalRHA). My first impression of Malcom was that he was incredibly knowledgeable, insightful, and politically well-connected and astute. More significantly, however, I was struck by how warm he was as a human being and how generous he was with his time. As a young kid, recently graduated from college and just getting started in his career, I appreciated how Malcom treated me so kindly and how he embraced me as a colleague despite my youth and limited political and professional experience at the time. His personal encouragement and the time he made to personally engage with me when our paths crossed

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at our coalition meetings and legislative advocacy trips in Sacramento meant a great deal. I truly liked and respected Malcom, and I appreciated all that he did for our industry and for the betterment of humanity. I will always remember him fondly. My thoughts and prayers are with his loved ones, friends, colleagues, and those whose lives Malcom touched during his lifetime. Rest in Peace, Malcom.

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SACRAMENTO REPORT B y R on K ingston

Update and Commentary on Changes to California’s COVID-19 Eviction Moratorium and Federal Rental Assistance Program

an you imagine waiting for two years or longer to initiate an eviction case based on nonpayment of rent if the rental property owner has attempted to obtain rental assistance to cover the unpaid amount and either: 1. The application for assistance has been denied by the “appropriate” governmental body; or 2. After 20 days pass, there is “no sign” that the tenant is going to cooperate? The court, before ordering an eviction for non-payment of rent to “verify that the landlord attempted to obtain rental assistance for the unpaid amount and that the application was denied due to one of the following: 1. The tenant was not eligible for rental assistance (the tenant earned too much during the period) 2. The government assistance program did not have sufficient funds

3. The tenant did not “cooperate with the landlord’s efforts” 4. The assistance does not apply to tenant households that move-in after September 30, 2021. For the first federal assistance trounce of money, state and local governments must distribute funds on or before September 30, 2022. And for the second federal trounce of money, state and local governments must distribute funds on or before September 30, 2024! No, this is not a typo. So, the legislature must think that the state and local programs may outlast our state of emergency and that rental property owners can wait several years to be paid rent.

Legislative Update: AB 1487 (Gabriel) Tenant Legal Aid

We expect Mr. Gabriel’s bill to be approved by the legislature and sent to the governor for his signature by the end of the state legislative session. The

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measure establishes the framework for a grant-based program to provide direct legal aid services, education and outreach to low-income tenant households facing the threat of eviction or imminent displacement from their homes. Existing law is supposed to provide a fast-tracked set of summary judicial proceeding for handling eviction cases. The law also requires until January 1, 2030, statewide just cause to terminate a tenancy that meets specified conditions. State law also provides strong eviction protections due to the enactment of the COVID-19 Tenant Relief Act. The state also establishes several defenses to unlawful detainer complaints. While AB 1487 makes a series of findings and declarations about the state’s housing and homelessness crisis (as if property owners caused the crisis), the impact of the COVID-19 pandemic on that crisis and the track records of legal aid programs in preventing evictions, the measure does not appear to balance the interests of owners and tenants. The bill establishes the Homelessness Prevention Fund which will be administered by the Legal Services Trust Fund Commission under the State Bar of California and funded upon appropriation by the Legislature. The Homelessness Prevention Funds that will provide full legal assistance to low-income tenants is designed to prevent eviction. To accomplish this mission, a full-scope legal representation will be provided to qualified households facing eviction. To some degree, the Fund will pro-

vide education regarding tenant rights, fair housing laws, landlord obligations, and a multitude of other factors all designed to avoid eviction. This aspect of the program will target certain buildings and neighborhoods where tenants reside. The Fund will award money to entities that have a track record of successfully “delivering similar services to low-income renters and vulnerable populations.” These entities will focus on community-based organizations, nonprofit organizations, law schools and local government agencies. The program will be in addition to state and local government programs that currently provide millions of dollars of legal aid for similar purposes. The Legislature tested this proposition when it launched the Sargent Shriver Civil Gideon Project in 2011. The Legislature specifically designed the Shriver Project as a set of pilots intended to test the theory behind Civil Gideon: “whether the provision of legal counsel in life-critical civil matters would improve outcomes for lowincome litigants and whether or not such legal representation might also achieve certain efficiencies for the courts.” Data collection and evaluation requirements formed an integral part of the Project’s enacting legislation, which did not include a balanced analysis by the state Judicial Council or by a contracted outside firm, NPC Research. Stay tuned for more insight and information once this bill is signed into law and begin to be implemented. Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.

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ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

A Booming Political September in a “Non-Election”Year

sually, the waning days of summer in non-election years mean back-to-school sales, Labor Day picnics, and the end of our state’s legislative session where the members of the State Senate and State Assembly pack as many fundraisers as they can into five square blocks of downtown Sacramento. The end of the legislative session is the last opportunity for lobbyists, activists, and supporters to pay $1,500 for some personal

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“face time,” in a semi-casual atmosphere, to chat with the officials as they try to pass, amend, or block legislation before the final day for each house to pass bills. Many legislators return to their districts at the end of each week in September for additional fundraisers and to engage with local supporters and activists who also want to have access to their state lawmakers. The AAOC Political Action Committee participates in many of these local fundraisers to keep the AAOC name and its issues at the forefront of our state and local elected officials’ minds. This September’s calendar is very different because of the Gubernatorial Recall Election: • Monday, September 6 is Labor Day, • Friday, September 10 is the last day to pass bills, • Saturday, September 11 is Patriot’s Day and the 20th anniversary of the terrorist attacks on U.S. soil • Tuesday, September 14 is the Gubernatorial Recall Election

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Just the fact that the recall election exists changes the political dynamics entirely. The entire month of September will be packed with constant campaigning and fundraising with many legislators seeing their precious bills amended or blocked by a governor who does not want to do anything unpopular before Recall Election Day. And the continuing calls to reinstitute some of the

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September 2021

COVID-related restrictions are very unpopular with parents and businesses throughout the state. It is a unique time to be sure. The final day for the Governor to sign or veto bills passed by the Legislature is October 10. Here in Orange County, we have seen an unusual number of cities needing to fill vacancies on their city councils due to unexpected resignations. The cities of Anaheim, Cypress, Huntington Beach, and Orange have all had to decide whether to appoint a person to fill the vacancy or spend taxpayers’ dollars on holding special elections. Both options always present risks of being an unpopular choice for the sitting city council members who ultimately decide which option to take to fill the vacancy. The AAOC Legislative Committee has been keeping a close eye on all this activity, in what has certainly proven to be an extremely active political year, and we will continue to do so as we start preparing for the 2022 election cycle.

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DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I am a new owner of a 1965 four-plex. I am living in the front owner’s unit. It truly is a great place to live but I am quite concerned about my privacy and the fact that I can hear my tenant’s conversations, and their TV or radio through the common wall between the units. I figure if I can hear them, they can hear me. I do know I probably lack insulation but do not want to make the expense of ripping drywall out and so on. Do you have any other suggestions? Tom

Dear Tom:

We agree, the worst job to do in an occupied unit is significant drywall work. The dust and debris are awful no matter how good your dust control method. Fortunately, in your case, you can address this problem by using a product called Acoustic-coat #150 which is basically a lightly textured, water-based flat latex paint, formulated

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with hollow ceramic microspheres and sound absorbing fibers and resins. To spare our readers a crash course in chemistry, we will give you the basic highlights. Acoustic-coat #150 is a sound reduction paint, which can reduce sound transmission by 30% and will also dramatically reduce sound echo in the room. Acoustic-coat #150 can be used on walls and ceilings, and it also has excellent insulating properties. This sound reduction paint is most effective for speech range frequencies. The paint can be bought premixed or as a powdered additive and added to your paint. Please refer to this web site for more detailed info — www.ceramicadditive.com.

Dear Maintenance Men:

I would like your advice. My husband and I are installing new interior doors in our vacant unit. My understanding is using pre-hung doors is better and easier. My husband insists that buying a door slab is cheaper and faster. We’ve never installed doors before and want to do it right the first time. Maurine

Dear Maurine:

We have found that there are no two doors hung alike. They are all unique to their doorways. Let’s start with our husband’s plan. When you buy a slab door, it does not have a hole for the doorknob or latch, and it also does not have the hinges attached. It might take

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September 2021

a master carpenter to fit the door perfectly. The door frame might not be square, which means you will need to trim the door to fit the opening. You will find getting the hinges to line up with the existing hinges on the jamb is not an easy feat. You also need a special tool to drill the doorknob hole and latch. It might take you a few doors to get it right, but that might negate the savings of buying a slab door. Now, Maurine, your plan is to buy a pre-hung door. As you might guess, we recommend buying a pre-hung door. For those who don’t know what a prehung door is, let us explain. The prehung door comes as a complete door, including jambs, trim, hinges, doorknob & latch holes etc. The pre-hung door comes as a package with the jambs already square to the door. A pre-hung door can be installed by a novice easily the first time and is much faster than trying to wrestle with a slab door. After removing the old door jamb and trim and exposing the rough opening, insert the pre-hung door into the rough opening. Using a level, plumb and level the hinge side of the jamb using shims and gently nail the hinge side of the jamb in place. Level the top of the jamb using shims and nail into place. Using shims on the doorknob side of the jamb, be sure the door opens freely and closes without binding and nail the jamb in place. Most pre-hung doors come with the trim in place. The Maintenance Men — continued on page 14

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Maintenance Men — continued from 12 trim can now be nailed and use caulking around the trim to hide any gaps that might be present. Paint, install the knob, and you are done. Installation tip: Do not disassemble the pre-hung door package. Install it as it came from the hardware store. The ridged packaging will help in keeping everything square while you install the door.

Dear Maintenance Men:

I am a property supervisor for a local property management company who is looking for solutions to my maintenance issues. How do I keep the cost of maintenance down while still maintaining good living conditions for my residents? Sally

Dear Sally:

Prioritize and bundle is the short answer. To elaborate, you will want to prioritize

all your non-emergency maintenance work by unit, building, and area, and then bundle enough work for each unit, building, or area to use your maintenance tech or vendor efficiently. The less your tech or vendor needs to travel between jobs the lower the cost of each job will be. Essentially, you would accumulate all non-emergency routine maintenance work placed on a P.O. or work order and forward it to your vendor or tech as authorized. This dramatically reduces the costs related to gas, trip charges, mobilization, purchase hours, etc. (It works even better if your parts are already onsite) Establishing a “time and material” (not to exceed) approach to billing vs. a perunit price method would also give you more bang for your buck. Talk to your venders or techs about bundled service to help cut costs. Most will appreciate a more organized approach to servicing your properties. If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com. Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and chair of the AAOC Education Committee. Frank can be reached at (714) 956-8371 or Frankie@ BuffaloMaintenance.com. Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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Apartment News

AAOC Summer Cruise Recap

he warm afternoon sun and cool ocean breeze provided perfect conditions for the much-anticipated AAOC Summer Cruise on Thursday, August 12. The sold out, two-hour cruise onboard “Wild Goose,” the historic yacht of late legendary actor and Newport Beach resident John

Wayne, allowed the enthusiastic multifamily professionals in attendance to take in the spectacular views of Newport Harbor, indulge in some tasty hors d’oeuvres and beverages, catch up with old friends and make new acquaintances, and enjoy an evening of music and dancing courtesy of D.J. Ruben Ruiz.

Front Row (left to right): Ronn Ruiz (Apartment SEO), Elsa Laufer (Clarion Management), Stefanie Koslosky (Arize), and Sue Anderson (Tour 24), and Back Row (left to right): Kristin Teale (Entrata), Rose McMillan, and Josh Guerrero (Genesis Credit Management).

The AAOC Summer Cruise once again proved to be THE place to be for multifamily professionals looking to combine business and pleasure, especially as we all work to resume “normal” business development and networking Summer Cruise — continued on page 18

A perfect sunset on Newport Harbor.

L to R: An unidentified guest, Jessica Widing (Greystar), Shannon Kelly From left to right: Kali Grant and Sophia Baratashvili (Livable), Josh Guerrero (Apartments.com), and Michelle Hartman (WASH Multifamily Laundry Systems). (Genesis Credit Management), and Melissa Ke.

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September 2021

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From left to right: Craig Kirkpatrick (Morgan Skenderian Investment Real Estate The Wild Goose. Group), Denise Kirkpatrick, Bryan Rosen, and Debbie DiBernardo (AAOC).

Summer Cruise — continued from 16 activities after a nearly 16-month hiatus. It was a truly fun and memorable evening for all. AAOC wishes to thank its valued sponsors who helped make this year’s

Summer Cruise possible: Captain Sponsor—ADT Multifamily, Bar Sponsors—Dedicated Transportation Systems (DTS) and Total Rooter, Crew Sponsors—Executive Coatings and Contracting, McCarthy Roofing, Next Level Property Solutions, Reynolds

Realty Advisors, and Zebra Construction, Entertainment Sponsor—Apartment SEO, and a special thanks to Arrow Sign Spinners for providing directional signage to the event. Summer Cruise — continued on page 20

From left to right: Jen Halstead (Greystar) D.J. Ruben Ruiz, Sheri Kohn (Avenue 5), and Ronn Ruiz (Apartment SEO).

From left to right: Amy Fylling and Michael Brown (Advanced Management Company), Stefanie Koslosky (Arize), and Joanne Venter (WASH Multifamily Laundry Systems).

From left to right: Sheri Kohn (Avenue 5), Angel Rogers (Star Training), and Michelle Hartman (WASH Multifamily Laundry Systems).

From left to right: Aaron Martin and Jorge Bernal (McCarthy Roofing) and David Cordero (AAOC).

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September 2021

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Summer Cruise — continued from 18

From left to right: Spartacus Avina and Gissel Cuevas (AAOC).

From left to right: Ronn Ruiz (Apartment SEO) and Elsa Laufer (Clarion Management).

From left to right: Lisa Wetzel (Interlink Multifamily Staffing) and Amy Fylling (Advanced Management).

From left to right: Brandy Trantham and Brandon Holland (JWilliams Staffing).

From left to right: Angel Rogers (Star Training) and Valerie Sargent (Yvette Poole & Associates).

Thank you to AArrow Sign Spinners for the direction signage to Wild Goose.

Summer Cruise — continued on page 22

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September 2021

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Summer Cruise — continued from 20

From left to right: Sophia Hannibal and Jennifer Barragan (OC Professional Maintenance Team).

From left to right: Tami and Gary Eilts.

From left to right: Jen Halstead (Greystar) and Kristin Teale (Entrata).

From left to right: Unofficial “official” D.J. of the multifamily industry, Ruben Ruiz, and multifamily industry rockstar, Ronn Ruiz (Apartment SEO).

Looking ahead, AAOC has other exciting networking and business development events planned over the next three months. The AAOC Trade Show & Conference will be presented on Thursday, September 30th at the OC Fair & Event Center, followed by the Multifamily Housing Forecast on Tuesday, November 2nd, Multifamily Mingle networking event on Thursday, November 11th, Reverse Trade Show on Thursday, November 18th, and yearend Holiday Reception and Dinner on Thursday, December 9th. More details about these events will follow in early October.

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Orange County Lawmakers Call for Stricter Oversight of Older Buildings

hould older structures be inspected for safety?

It’s a question being raised throughout the nation as building officials, elected officials and residents weigh similarities between high-rises in their cities and the ill-fated Champlain Towers, which collapsed and killed nearly 100 people on June 24. The 12-story Florida condo tower was due for a 40-year inspection, required in Miami-Dade County. Here in California — the heart of earthquake country — there is no law requiring routine inspections of the structural integrity of existing buildings based on their age. Some local lawmakers are thinking that should change. “The Surfside building collapse was an incredible tragedy, one which must never happen again,” Sen. Dave Min (D-Irvine) told the Orange County Register. “As a representative of coastal communities in Orange County, I’m deeply concerned about the structural integrity of our beachfront properties. It is a failure of public policy that California does not require statewide review of aging buildings, as this would be an important tool to make determinations on resources and funding to help residents, buildings owners and local jurisdictions.” Sen. Tom Umberg (D-Santa Ana) agreed. “These tragedies make us wonder whether something like (Surfside) can happen in California, and what we can do to prevent it,” he told the Register. “With older buildings, there are several

Apartment News

levels of concern: first the building codes. At the outset, when the building was approved for occupancy, did we have adequate structural requirements to make sure that the building is safe and habitable for the foreseeable future? And second, do we require some sort of regular inspections?” Umberg noted, with irony, that laws have long been in place to conduct regular inspections of elevators and fire codes. “Is there a gap?” he asked.

Known vulnerabilities

Explosive earthquakes can strike California’s major metropolitan areas many times in a lifetime. From these experiences, we know the types of buildings will fall when that happens, and more importantly, why. • Imagine an apartment building built on stilts, with carports on the ground floor and residential units above. Seismic shocks can cause these buildings to rock violently and in many cases they eventually snap, with tragic results, as witnessed in the 1994 Northridge earthquake. • Nonductile concrete structures lack flexibility and can crumble and fall without proper fortification, leading to the collapse of freeway overpasses, parking structures and office towers. • Tilt-up buildings can separate where the walls meet the roof and fall in or out on the many people who frequent these warehouse-style commercial and office spaces daily.

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September 2021

BY ALI SAHABI

I’ve written many times about the types of buildings proven to be vulnerable to deadly collapse in an earthquake. We know our vulnerabilities and how to fix them. But too many ignore those realities. Others mistakenly rationalize with themselves with the old mantra: I didn’t have damage before, so I won’t have damage when the next one strikes. “You’re asking people to think about things that they don’t like to think about,” said Patrick Otellini, who was chief resilience officer for San Francisco in 2013, when the city passed the first large city retrofit ordinance in the nation. In a recent episode of The Resilience Advantage webinar series, he speaks proudly of the outcome of that law. “Improving the homes of 120,000 San Franciscans is probably one of the single biggest efforts we’ve done,” he said. The Resilience Advantage features video interviews and discussions with leading experts in structural engineering, seismology, architecture, business, construction, development, financing, government, law, and risk management. Visit www.optimumseismic.com/ the-resilience-advantage for more information or call Optimum Seismic at 833-978-7664. About the Author: Ali Sahabi, a licensed General Engineering Contractor (GEC), is an expert in seismic resilience and sustainability. He is Co-Founder of Optimum Seismic, Inc., which has completed more than 3,500 seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California.

September 2021

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Apartment News

Did You Know That You May Need a License to Play TV & Music in Your Rental Community?

any residential rental properties have a variety of audiovisual amenities in common areas, adding the comforts of TV and music to the lounge or the fitness center, for example. Large screen TVs, Bluetooth connected speakers and the like can be found in game rooms, clubhouses and even luxury screening rooms. But did you know that in order to be in compliance with U.S. Copyright Law, these properties

probably need licenses in support of these amenities? If you provide music or television in common areas like a lobby, lounge, clubhouse, game room or fitness center, you may be required to obtain a license. This is governed by the U.S. Copyright Act of 1976, Title 17, which considers common areas to be “public.” The licensing requirement applies whether you are showing DVDs, streaming, using a cable or satellite service, or even

BY DAVE DAVIS, MOTION PICTURE LICENSING CORPORATION

just playing the radio. And it applies for scheduled “movie nights” as well as incidental unscheduled viewing or listening. Failure to comply with the Copyright Act can result in serious financial consequences, ranging from $750 to $150,000 for each illegal exhibition, plus court costs and attorney fees. These can really add up. For example, a defendant in one case was required to License to Play — continued on page 28

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License to Play — continued from 26 pay $36,000 in damages and over $160,000 in attorney’s fees and costs for playing unlicensed music. A sports bar and kitchen in another case was sued for $1,050,000 for the playing of seven songs over the course of one night because its managers had ignored the attempts of performance rights organizations to provide the business with a public performance license. MPLC (Motion Picture Licensing Corporation) works on behalf of more than 1,000 producers, including the Hollywood studios, and is the only provider of blanket licensing for movies and TV in the United States. A blanket license covering TV and movies from MPLC is sold on an annual basis with no reporting requirements and is rela-

tively inexpensive to obtain. MPLC’s Umbrella License is similar to licenses for the public performance of music, issued by companies like BMI, ASCAP and SESAC. All of these companies share royalties with the creative community, helping to fund the production of new entertainment, which provides significant employment. An alternative movie license option is called a “title-by-title” license, typically offered by Swank Motion Pictures. Unlike MPLC’s Umbrella License, a title-by-title license is limited to one specific title. However, it enables the licensee to publicly advertise a movie and to charge admission (like a movie theater), which is not allowed under an Umbrella License. You can arrange to obtain licenses by contacting:

Audiovisual • MPLC (Motion Picture Licensing Corporation) at MPLC.org; 800-462-8855 (blanket) • Swank Motion Pictures at Swank.com (title-by-title)

Music • Broadcast Music, Inc. at BMI.com • American Society of Composers, Authors and Publishers at ASCAP.com • SESAC, Inc. at SESAC.com For additional information or to discuss how this may apply to your rental property, contact Dave Davis at 213.262.9338 or ddavis@mplc.com.

DO YOU KNOW... AAOC provides legislative representation and advocates for its members in Sacramento, in all 34 Orange County cities, and in 14 Riverside County cities? If you are struggling with a local law or regulation that is affecting you and your rental property operations, contact Bill Christiansen at (714) 245-9500 or BillC@aaoc.com. www.AAOC.com

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September 2021

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Three Ideas for Bringing TikTok into Your Social Media Marketing Mix

BY ASHLEY TYNDALL, CHIEF RELATIONSHIP OFFICER, CRITERION.B

“Weapon” might sound a little medieval for multifamily, but when you look at the power of TikTok and the impact it can have on lead generation, it feels like an appropriate descriptor. Before we jump in, if your target renter is above the age of 40, then you likely don’t need to worry about learning and using TikTok for your apartment marketing. Sixty percent of TikTok users are between the ages 16 and 24 and 26% are ages 25 through 44. So, if your target renter is a Gen Z or a Millennial on the younger side, then your apartment needs to be on TikTok (even more so if your direct competitors aren’t yet). The platform is video only, so it definitely takes some time and effort to make content for your apartment, but it’s well worth it. As the current most popular app, many young adults are using TikTok to find apartments. Plus, unlike Facebook, Twitter, and Instagram, TikTok users watch videos

Apartment News

with the sound ON. This means your message will actually be heard and you don’t only have to rely on visuals. Here are three ways to utilize TikTok for your apartment marketing:

As you get more used to the app, you’ll begin to feel more comfortable with executing your own ideas. Here are a few that are easy ones you can do without much outside help:

1. Make original content in bulk. Publishing consistent original content seems much less daunting when you create it in bulk. Try to set aside a few hours one day each week to create multiple videos. The great thing about TikTok is it’s all about trends. There’s nothing wrong with starting out your TikTok journey by simply recreating videos that have been turned into trends. To start, simply create an account for your apartment and begin scrolling through videos to get ideas. Over time, the algorithm will learn what kind of content you’re looking for and then you won’t have to scroll for long. I recommend also following real estate and lifestyle accounts that catch your eye.

• Video tour highlighting apartment features

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September 2021

• Video tour of each amenity • Recap of a resident event • Putting together a resident giveaway • Answer the top 10 FAQs about your community • Friday Fluff: Record a video of the dog of the week If you can, try to get your whole staff involved with generating ideas. It’s likely a few use TikTok in their personal time and are familiar with the platform and what’s popular. Some may even jump at the opportunity to be creative and make TikTok videos for the

property (an offer you should definitely take them up on). 2. Do a resident takeover. A resident takeover is when you give a trusted resident the login to your property’s TikTok and allow them to create/post videos for a day or even a week! This is a great way to add personality and authenticity to your account. It’s likely you don’t know which residents use TikTok or their accounts. An easy way to initiate a resident takeover is to send out a simple email and/ or social post explaining the goal and offering some sort of prize such as a gift card or gift basket. If you really want to stir up interest and have the budget to do so, offering something like a percentage off the following month’s rent can really draw your residents in; you may even get multiple interested parties and you can do a different resident takeover each month. Make sure to confirm that the chosen resident has some knowledge of TikTok

and can put together a high-quality video. If you’re offering a high-value prize, it is more than understandable for you to ask them to submit a video example. 3. Sponsor an influencer. This idea is more geared toward properties that have bigger budgets or have extra room in their current one. That being said, if your current paid media and other marketing efforts aren’t pulling in leads, you might want to put a few months into giving this strategy a shot! The difference between doing a resident takeover and sponsoring an influencer is direct creative control. Since this is just like a job, you can tell the influencer exactly what kind of videos you want them to make, what you want them to say, what you want them to do and so on. This won’t create the same “down-to-Earth” feel as a resident takeover but it will allow you to showcase your property in the best light possible. While it’d be incredible if you had a

TikTok user living at your apartment, it’s not necessary to engage in sponsorships. Once you find one that is local or close enough to drive, you can host them for a day or even for a few hours. The great thing about sponsorships is that they’re incredibly flexible and all based on what you and the influencer agree on.

Get Leads Out of TikTok

However you decide to use TikTok, make sure that from your profile a user can easily access your apartment website and book a tour. As fun and creative as TikTok is, the main goal is to drive leads. That said, never underestimate how many new leads a silly, funny video of a cat watching chicken spin around in the microwave can generate for your property. If one video generates just one lead, it’s worth it. About the Author: Ashley Tyndall is Chief Relationship Officer at Criterion.B

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

September 2021

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TO THE NEW AAOC WEBSITE! We have a brand new look and updated technology to better serve our members.

GET THE MOST OF THE SITE!

TO CREATE YOUR NEW LOGIN:

In order to get the most out of your member experience, you will need to create a new login. Your previous username and password will not work on the new website. The following steps will help you get logged in.

• Visit www.AAOC.com/login • Enter your email address and follow the prompts.

With your new login, you will be able to: • Register for events

— If we do not have your email address on file in our new system, you’ll be prompted to create a new account.

• Update your profile information • Track event attendance • View/Pay invoices • Update your directory listing 32

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— If the email address is connected to your profile, you will be prompted to set your new password.

September 2021

EXPLORE MEMBER COMPASS: Once you’ve logged into your account, you’ll be directed to your Member Compass — your new portal to update your profile, see events that you are registered for, view and pay invoices, and more. Be sure to update your profile! Read How to Manage Your Company and Individual Profiles in Member Compass on the following page.

READY TO BECOME A NEW MEMBER? Welcome to the AAOC family! We look forward to serving you as a new member. To get started, follow the following instructions: Visit www.AAOC.com/membershipinformation and follow the instructions for your appropriate member type. This will prompt you to create your login and complete the membership applications.

September 2021

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TO THE NEW AAOC WEBSITE! How to manage your company and individual profiles in Member Compass.

MANAGING MEMBER COMPANY PROFILE: HOW DO PROFILES WORK? • Membership with AAOC is with the company and extended to the individuals who work for that company and the property portfolio they manage. • Each company has the option to select a main point of contact, a billing contact, and grant “management access” to multiple staff members who are not the main point of contact or billing contact. • Each member company needs to provide AAOC with a main point of contact and a billing contact. • Staff can create their own individual profile and select their member company to gain access to their company membership. These individuals will not have management access to the company profile. • If you need to have “management access” to your company profile, please request that access by emailing membership@aaoc.com. 34

Apartment News

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HOW TO VERIFY AND MANAGE YOUR ACCOUNT: We ask that the contacts with management access for member companies manage and verify their company details. Please follow the check list below: • Update your billing contact information — Include an email address for billing for invoices to be sent electronically. • Update your shipping/mailing address • Review list of staff — Remove staff who no longer work for your company. — Have staff not listed create their profile. • Review and verify your properties (sub-companies) Learn more by visiting our membership management webpage at aaoc.com/news/ membership-management

September 2021

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The 50th Annual Trade Show & Conference Thursday, September 30, 2021 8:30 a.m. - 3 p.m. OC Fair & Event Center 88 Fair Drive, Costa Mesa, CA 92626

Online Registration at www.AAOC.com

All the finest industry resources gathered in one location: • Appliance Sales & Leasing

• Evictions & Collections

• Plumbing

• Asphalt & Concrete

• Financial & Tax Planning

• Property Management

• Banking & Lending

• Fire & Flood Restoration

• Resident Screening

• Carpet & Window Covering

• Heating & Air

• Roofing & Gutters

• Coin Operated Laundry

• Insurance

• RUBS Programs

• Construction

• Landscape

• Security

• Doors & Windows

• Maintenance

• Towing

• Environmental Services

• Pest Control

• And Much More!

This is a MUST attend event! • Attend seminars that can help you better your business (see opposite side) • Network with fellow property owners, managers and rental housing professionals • Door prizes, raffles, cash prizes, and more! • Admission is FREE — Note: The OC Fair & Event Center charges a parking fee of $10.00

Platinum Sponsors:

Gold Sponsors:

For information on booth sales, contact Debbie DiBernardo at DebbieD@AAOC.com 36

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September 2021

714.245.9500 www.AAOC.com Online registration closes 9/16/21 Onsite registration will be available!

The 50th Annual Trade Show & Conference Thursday, September 30, 2021 • 8:30 a.m. - 3 p.m. OC Fair & Event Center, 88 Fair Drive, Costa Mesa, CA 92626

9:00 - 9:45 a.m.

Keynote Session: Conflict to Solution... Techniques for the Real World Because people’s feelings about their apartments are so personal, management is sometimes confronted by an angry resident. And lately, that anger seems to be more deliberate and delivered more harshly. While I cannot wave a magic wand to make that stop, I can give your staff some proven techniques to disarm the angry customer, get comfortable with resolving conflict, solving the difficult person puzzle, and how to avoid common customer care mistakes. This class is a must for any employees that work with your customers! Sponsored by: Angel Rogers has held numerous property management and corporate education and training positions over the years, and for the past decade has been the owner of her own training and consulting business for the multifamily industry.

10:30 - 11:15 a.m.

2021 Legal Update • • • •

New COVID-19 compliance requirements Emerging legal trends & threats Fair housing issues Strategies and best management practices to protect yourself

Sponsored by:

Stephen C. Duringer, Esq. The Duringer Law Group, PLC & AAOC Board Member

12:00 - 12:45 p.m.

Fair Housing in Your Rental Community • Update on Fair Housing laws • The Fair Housing Council of Orange County as a resource for rental property owners and managers • Making your management policies and property rules Fair Housing compliant

Sponsored by:

Denise Cato President/CEO, Fair Housing Council of Orange County

1:30 – 2:15 p.m.

Managing Your Apartment Community Smartly, Safely & Successfully • • • • • •

Navigating ongoing COVID-19 impacts & regulations Inspections Rent control mitigation RUBS ADUs (Granny Flats) Keeping Tenants Happy

Sponsored by:

Joseph DeCarlo, CMP, CCIM, CRE Managing Partner, JD Property Management, Inc.

Maintenance Demos on Trade Show Floor

Sponsored by:

10:00 a.m., 11:30 a.m., 1:00 p.m. & 2:30 p.m.

For more information, please call 714.245.9500 or visit www.AAOC.com

Fair Housing Starts with You! Certification Training for Rental-Housing Providers

re you and your employees due for a refresher in local, state, and federal Fair Housing laws? Are you certain your operational policies and practices would stand up in court if challenged in a discrimination lawsuit?

This comprehensive certification webinar will provide you with the information you need to stay up-to-date and in compliance with evolving fair housing laws, as well as the opportunity to have your Fair Housing questions answered by the experts. Training topics will include: n Tenant selection criteria n Protected classes n Reasonable accommodations & modifications n Occupancy limits n Children, pets, and service & support animals n Management policies & best practices to avoid discrimination n The Fair Housing Council as a resource for rental-housing providers

Instructor: Fair Housing Council of Orange County Date:

Tuesday, October 5, 2021

Time:

9:00 a.m. to 12:00 p.m.

Fair Housing Council of Orange County

Location: Zoom Webinar Cost:

$80 AAOC Members $100 Non-Members * Includes Fair Housing Certificate 3 CEC Points

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September 2021

fficient TIP #47: Energy-e er ties enjoy p ro p y il m a if lt u m r costs. e w lo d n a t r fo m greater co

Want to lower your energy costs? Here’s a tip: call SoCalREN. With access to financial incentives and exclusive financing, the SoCalREN Multifamily Program makes it easy and affordable to add energy-efficient upgrades to your property. We’ll guide you every step of the way, from assessing your needs through installation, to save you money from here on out.

Learn what SoCalREN can do for you. Call (877) 785-2237 or visit socalren.org/multifamily today. The Southern California Regional Energy Network is administered by the County of Los Angeles and funded by California utility ratepayers under the auspices of the California Public Utilities Commission.

September 2021

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September 2021

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Apartment News

Vulnerability & Retrofitting 101 How to Know if Your Rental Property is at Risk… and What You Can and Should Do About It.

The Apartment Association of Orange County and Optimum Seismic invite you to a free informational workshop on seismic retrofitting and the steps you can take to protect your rental property investment. In addition to more cities starting to consider local retrofitting ordinances, state law will soon require all multifamily properties to undergo inspections of their decks, balconies, stairways, and more. Get the facts about seismic retrofitting and decide the best course of action for your rental property: • Soft-story buildings and the importance of seismic retrofitting • Are seismic retrofitting ordinances coming to Orange County? • Identifying areas of structural vulnerability on your rental property • The different types of buildings that can be retrofitted and what is involved • Reasons to Retrofit — Protecting your residents, your staff, and your investment • The cost of seismic retrofitting and financing alternatives

Date:

Monday, October 11, 2021

Time:

1–2 p.m.

Location: Zoom Webinar Cost:

Free!

Apartment News

www.aaoc.com

September 2021

Modernize your business with one powerful platform

Finally, property management software that gives you the clarity to focus on what matters most. Intuitively designed to delight your residents and staff. Smartly automated so you have the time to run your business and scale your vision.

appfolio.com

September 2021

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Apartment News

PLUMBING - Oct

GENERAL MAINTENANCE - Oct 14

Proper use and techniques of drain cleaning equipment Assembly and installation of critical drain line systems How to install and connect copper and PEX Troubleshooting water heaters & issues The in's and out's of installing common plumbing fixtures

Essential tools and tips to complete the job properly Planning, scheduling and executing turn-overs Documenting and prioritizing workloads Steps in utilizing maintenance as a resident retention measure.

APARTMENT MAINTENANCE & REPAIR SERIES [ADVANCED COURSE]

DECKING - Oct

ELECTRICAL - Oct 1

Troubleshooting tips for electrical circuits Guidelines for wiring common circuits/switches and outlets Overview of current code and industry requirements Identifying key signs of dangerous electrical situations.

Framing tips for common decks Repairing structural components Understandning SB721 Preparation and installation advice for water proof deck systems Tips for deck drain installation

EVERY THURSDAY IN OCTOBER October 7, 14, 21 & 28, 2021 9 A.M. - 1 P.M. BUFFALO MAINTENANCE, INC. 6861 STANTON AVE BUENA PARK, CA 90621 MEMBER RATE: $250 NON-MEMBER RATE: $350 LUNCH INCLUDED

Apartment News

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September 2021

Call Us Now! (909) 592-2292 We are here for you!

What we offer: • Services for commercial moving • Relocation from one place to another • Climate controlled and locked room for high end paintings • Climate controlled storage facility • All contents in vaults with tracking for each item in vault • Smoke cleaning with ozone machines and decontamination rooms • Total loss inventories • Certified asbestos staff that works with environmental companies for total loss inventory • Staff is professional, friendly and organized

Baldwin Movers will help you with any of your moving needs. Moving is hectic, let us help you with the process. Our team will come alongside you and facilitate the move to your new place. We can also provide storage for your contents with our vaults and keep track of every one of your belongings using our iPad tracking system.

Moving doesn’t need to be stressful! Let us help you move into your new place today! We keep track of all of your belongings and make sure they arrive at your new home together.

Ready to move your office? Let us help you move your business to its new base of operations! We understand what an incredible task it is to move your workplace. Let us help you facilitate that process. September 2021

Did you know we offer storage as well? We help pack your belongings into these vaults that we can search and know the contents of each individual one using our database! You will never have to worry about your things getting misplaced!

www.aaoc.com

Apartment News

Access benefits that work for you! NAA surveyed members in 2019 and 59% responded they would be interested in a healthcare offering if there were potential cost savings. Our members have come together to collectively source quality, affordable health insurance options for small business members who are challenged with finding viable solutions for their employees.

Healthcare solutions include: • Affordable medical

• Life insurance

• Dental • Telemedicine • Vision

• Disability insurance • And more

This benefit is available for both industry and supplier members with two (2) or more employees!

Request a quote and learn more about additional benefits!

Apartment News

www.aaoc.com

naahq.org/insurance

September 2021

Where else but at…

For all of your apartment needs

VERTICAL BLINDS (We customize to your opening onsite) MINIBLINDS (Aluminum or vinyl 1”, 1.5” or 2”) Faux wood miniblinds 2” (Call for pricing) We can fix your old rail and purchase vane per piece or set Gas or Electric: 20” 24” & 30” Brownstove, Hotpoint, Amana, GE & Whirlpool

Vinyl Planks 6–12mil

General Wire Replacement Cables: 3/8”; ½”, 25’, 50’, 75’ or 100’, Regular head, DH or DDH

Walloven: Brown or GE CLOSETDOORS: VINYL OR MIRRORED 24GA Steel, 1pc top channel & bottom track, 26GA frame molding, cameo white prefinished panel, steel braces are glued to each panel for added strength & rigidity & prevent warpage

Dishwasher: 18” or 24” Hotpoint or Frigidaire

VERTICAL MAILBOXES: 3, 4, 5, 6, or 7 doors

Hill Bros & Life Paint Decks (Magnesite & Concrete)

Wall Furnace

Nylon or Polyester 17oz–30oz

Thru-the-Wall A/C: 12k BTU (115V/220V) Frigidaire, Friedrich, Garrison

WE CARRY:

Medicine Cabinet

Range Hoods: 24”, 30”, 36”, 42”; White, bisque, black, S/S Vented or non-vented

American Standard,

1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; Bradford White, & Reliance OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, vinyl planks, 6-12mil wear layer, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts Window screen repair parts 5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs 6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

Come On Down Check Us Out! 7472 Orangewood Ave., Garden Grove, CA 92841

(888) 255-6726 • Fax (714) 379-0380 www.orcoaptsupplies.com/

September 2021

COOKTOPS: 24”; 30” & 36”

www.aaoc.com

Apartment News

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

Apartment News

www.aaoc.com

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

September 2021

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Jeffrey L. Kaylor Properties

Beach and Ball LLC

Heacock Park — Cushman & Wakefield

P. A. Poon and Son

The Herald — Lyon Living

Lasselle Place — Greystar

Steven Taylor Properties

Sienna Pointe — Cushman & Wakefield

Vista Del Sol Apartments

The Guild Family Trust Peter Joseph Properties

New PSC Members

Christine Delabre Properties Julianne Sanchez Properties Innisfree Ballard LLC Krutcik Trust Michael Sacks Properties Brundage Properties

PWS Laundry / Alliance 12020 Garfield Ave South Gate, CA 90280 (323) 721-8832 jendahl@pswlaundry.com www.pwslaundrywest.com

Trident Inspection Group 1572 Lanai Way Tustin, CA 92780 (714) 644-0122 jeff@tridentinspectiongroup.com

B OP C

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

CONVENIENT ONLINE CLASSES IN

REAL ESTATE RANKED #2 IN THE NATION

Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

PLAN FOR THE FUTURE:

• Easy online Real Estate training for your heirs • Augments the AAOC Property Management classes

ENROLL TODAY! sccollege.edu/realestate

*Named #2 best online associate in real estate by bestcolleges.com

September 2021

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Apartment News

PSC CORNER

Featuring

Product & Service Council Members

Alliance Portfolio

Trident Inspection Group Trident Inspection Group is a multi-faceted organization of products and services in the home inspection field. We are pleased to provide general inspections, mold inspections, lead and asbestos inspections, sewer inspections, and termite inspections, as well as provide education and training for inspectors. We provide an array of quality inspection services, training opportunities, and business strategies designed by our collaborative team in accordance with our partners at the International Association of Certified Home Inspectors (InterNACHI). From our own humble beginnings, we’ve proved our commitment to excellent service time after time by conducting quality inspections of private and commercial properties and providing practical field training opportunities suited to educate our entry-level property inspectors from our industry partners. From the meticulous planning to the coordinated and objective execution of our work, we take pride in offering services designed to help homeowners, property investors, and business owners alike. As we continue through the COVID 19 pandemic, Trident is pleased to conduct business as usual. We are available to offer our entire array of services while taking precautions with social distancing, masks, gloves, and other proper PPE. For all questions concerning our standard procedures amid this global pandemic, please feel free to contact us directly. We look forward to having the opportunity to speak with you about our services and how we can meet your inspection needs. For more information, please contact Jeff Clark at (833) 936-7728 or Jeff@TridentInspectionGroup.com, or visit www.tridentinspectiongroup.com.

Apartment News

www.aaoc.com

Alliance Portfolio is a full-service, boutique, private money lender. We serve borrowers who have unique situations that do not meet strict institutional guidelines, while providing investment opportunities that are well secured and well underwritten. As a custom coastal lender since 1996, our proven model allows us to identify and evaluate the best opportunities on behalf of our clients. When working with a private money lender, you want to be confident that you made the right decision. We don’t just lend money, we lend our expertise and experience. As a boutique lender, Alliance Portfolio recognizes that we are in the relationship business and that our client base is looking for first class personalized service. Alliance Portfolio prides itself in our exemplary staff that allows us to be available, responsive, and easy to work with. As a client, you can be assured you are aligned with an industry leader that maintains strict compliance. Alliance Portfolio is committed to a culture of continuous learning, integrity, systems development, and execution; the discipline of getting things done.

There Are Banks, Then There’s Alliance — Your Alliance As a private money lender, Alliance Portfolio differentiates itself from conventional lenders by placing private investor capital in qualified real estate loan transactions. Alliance Portfolio is an asset-based lender focusing primarily on the collateral as security for the loan, with greater flexibility of a borrower’s situation, timing, income, and credit rating. A conventional lender can and will refuse loans because of exceptional circumstances regarding the property, income verification, credit worthiness, or the timing involved. You can rely on Alliance Portfolio to evaluate your individual circumstance in depth and strategize the best way to make your loan a reality. We’ve helped hundreds of clients close non-conventional loans quickly, seizing opportunities that would have passed them by. When your goal is in sight, we aim to achieve. For more information, please contact Alliance Portfolio at (949) 349-1322 or visit www.AlliancePortfolio.com.

September 2021

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Asphalt Sales & Service

Carpet Sales & Service

A.S. Wise, Inc. The Flying Locksmiths

GuardTop, LLC Oliver Mahon Asphalt Rose Paving LLC

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Attorneys

Titanium Restoration Services Company

Accounting Services Clarion Management, Inc.

Accounting Software Yardi Systems Inc.

Answering Service Anyone Home

Apartment Building Inspection Green Home Solutions TrueEnviro Trident Inspection Group Zebra Construction Inc.

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com RentPath

Apartment/Student Housing ARIZE Kairos Investment Management Company LaundryUp RokitNow Titanium Restoration Services Company Vesync

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Asbestos

Cleaning Service

Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent Schiff & Shelton David S. Schonfeld, A Professional Law Corp. Wesierski & Zurek, LLP

Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration FSI Construction HandyCrew Services, Inc. OC Professional Maintenance Team Titanium Restoration Services Company

Boiler Systems DCM Services, Inc Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group Optim Real Estate Services Company PAS Purchasing Solutions

Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. S M Painting Corp. The Door & Window Company

Carpentry AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc.

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Communications Cox Communications TouchPoint

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. OC Concrete LLC Rose Paving LLC Oliver Mahon Asphalt

Construction AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction GuardTop, LLC HandyCrew Services, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC OC Professional Maintenance Team Optimum Seismic, Inc. Rose Paving LLC Zebra Construction Inc.

PSC Service Provider Directory — continued on page 52

FIRST ONSITE Restoration

September 2021

www.aaoc.com

Apartment News

PSC Service Provider Directory

Drug & Alcohol Testing

Fire Safety

continued from page 51

TAG / AMS, Inc.

Black Bird Fire Protection, Inc.

Consulting

Electrical

Fire & Flood Restoration

Investment Capital Real Estate Optim Real Estate Services Company

KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

BluSky Restoration Contractors, LLC Commercial Restoration Company Green Home Solutions TrueEnviro PRC Restoration

Content Restoration  AMS Construction Green Home Solutions TrueEnviro

Energy Management

Countertops

Environmental Consulting & Training

Buffalo Maintenance, Inc. California Bath Restoration AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking

American Environmental Specialists, Inc. Mesa Artificial Turf/Garage Doors nvironmental Services Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. Green Home Solutions TrueEnviro Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Drain Cleaning

Estate Planning

California Rooter & Plumbing LA Hydro-Jet & Rooter Service, Inc. Total Rooter & Plumbing

Kimball, Tirey & St. John LLP Company

Deck Coatings, Magnesite Repairs, Waterproofing

Draperies/Blinds/Window Coverings Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Fitness Equipment

Yardi Systems Inc.

Evictions ReassureRent

Fencing & Gates Buffalo Maintenance, Inc.

Opti-Fit Fitness Solutions

Flooring Urban Surfaces

Garage Doors Mesa Artificial Turf/Garage Doors

General Contractor Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FIRST ONSITE Restoration FSI Construction HandyCrew Services, Inc. OC Concrete LLC OC Professional Maintenance Team

EZ Drain & Plumbing 24 Hour Service Full Service Plumbing Drain & Leak Specialist 2nd Opinions Always Free

*Half Off 2nd Drain

Proudly Serving the 605 Corridor and North Orange County

714-640-0699 | 562-656-6517 52

Apartment News

www.aaoc.com

September 2021

PRC Restoration S M Painting Corp. Zebra Construction Inc.

Handyman Buffalo Maintenance, Inc. HandyCrew Services, Inc. OC Professional Maintenance Team S M Painting Corp.

Heating & Air Conditioning Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance Brian Berg Insurance Services, Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Insurent ISU — The Olson Duncan Agency Jetty NFP Property & Casualty ReassureRent Rey Insurance Services, Inc.

Laundry Equipment & Services

Outdoor Furniture & Refinishing

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. L and D Appliance Corp. National Service Company PWS Laundry / Alliance R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Bassett Outdoor Contract Patio Guys

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Pacific Premier Bank Redwood Mortgage Ygrene Energy Fund

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration

Landscapes/Hardscapes BrightView Landscape Services, Inc.

Pest Control

Plumbing, Contractors & Supplies

Buffalo Maintenance, Inc.

California Rooter & Plumbing EZ Drain & Plumbing Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Buffalo Maintenance, Inc. Clarion Management, Inc. Evolution Building Efficiency FSI Construction GuardTop, LLC HandyCrew Services, Inc. Ingersoll Rand KD Electric Company OC Professional Maintenance Team WICR Waterproofing & Decking

American 1031 Kay Properties & Investments Company Morgan Skenderian Investment Real Estate Group Company

Zebra Construction Inc.

Magnesite Repairs

Apartment SEO apartments.com Cox Communications RentPath

Investments

Parking

KD Electric Company

Lighting

Maintenance, Repairs, Products

Trident Inspection Group Zebra Construction Inc.

Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. S M Painting Corp. West Coast Drywall & Paint

Access Exterminator Service, Inc. Angelo Termite and Construction Lloyd Pest Control Newport Exterminating The Bee Man

Internet Services

Inspections

Paint Sales & Service

Marketing AArrow Sign Spinners, LLC Clarion Management, Inc. Jetty Zumper

Mold Remediation American Environmental Specialists, Inc. FIRST ONSITE Restoration Green Home Solutions TrueEnviro

Multi-Family Advisory Services CheckpointID Optim Real Estate Services Company

Odor Removal

Private Investigations FPK Security, Inc.

Property Management 3M1S Home AIM Properties Allen Properties API Property Management Clarion Management, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons WIRE Associates

FIRST ONSITE Restoration Strategic Sanitation Services

September 2021

PSC Service Provider Directory — continued on page 54

www.aaoc.com

Apartment News

PSC Service Provider Directory continued from page 53

Property Management Software ARIZE Anyone Home Appfolio, Inc. Luminous Rentler RokitNow Vesync Yardi Systems Inc.

Property Management Staffing & Training Approved Real Estate NPM Staffing an InterSolutions Company The Liberty Group

Real Estate Broker

Surface Restoration

CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company

AMS Construction

Reconstruction

Cox Communications

AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction WICR Waterproofing & Decking

Recycling Strategic Sanitation Services

Rain Gutters

Resident Screening

Argos Homes Systems McCarthy Roofing

Rentler SafeRent Solutions Yardi Systems Inc.

Real Estate/Investments Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team DM Smithco Gorman & Associates Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Pacific Premier Bank Perch Wealth Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Roofing AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Signage AArrow Sign Spinners, LLC

Security Services/Patrol Services ADT Multifamily ARIZE California Safety Agency FPK Security, Inc. The Flying Locksmiths USGI — Upland Group Vesync

Sustainability/Green Energy NextLevel Optima

Telecommunications Towing Dedicated Transportation Services TO’ and MO’ Towing

Training Clarion Management, Inc.

Trash Services Strategic Sanitation Services Valet Living

Utilities & Sub Metering Conservice Livable

Video Commercials NPM Staffing an InterSolutions Company

Video Surveillance Assure by Remote Ally

Water Heaters California Rooter & Plumbing DCM Services, Inc Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.

Waterproofing AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp. WICR Waterproofing & Decking

Staffing Service

Water Removal

Approved Real Estate

ATI FIRST ONSITE Restoration

Website Development/Online Advertising Apartment SEO

Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors Moore Replacements The Door & Window Company The Flying Locksmiths

Apartment News

www.aaoc.com

September 2021

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. 3M1S Home John Nguyen 4100 Birch St, Suite 100 Newport Beach, CA 92660 (800) 835-1376 john@3m1s-home.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 68 for the location of our ad.

ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnma rtin@adt.com

Property Management Services/Investments.

We provide home automation, security systems, keyless door locks & smart thermostats.

See the Advertisers Index on Page 68 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com

PSC Contact Index — continued on page 56

Coin-Operated WASHERS/DRYERS

Generous Lease Commissions and Free Machines for Your Apartment Laundry Rooms Serving California Since 1956

We Offer to You: • Commission Plans • Lease Plans • Purchase Plans • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

1-800-473-8812 • 714-633-1811 www.apartmentlaundry.com

September 2021

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 55

ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

See the Advertisers Index on Page 68 for the location of our ad.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com

Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

See the Advertisers Index on Page 68 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com

Engagement and automation tools through Contact Center and CRM software.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 68 for the location of our ad.

American 1031 Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

#1 nationwide provider of information and advertising services.

See the Advertisers Index on Page 68 for the location of our ad.

Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 68 for the location of our ad.

See the Advertisers Index on Page 68 for the location of our ad.

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Specializing in Multi-family, Affordable Housing & Home Owner Associations

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

Call 714-966-3000 today! Smart choices last a lifetime. 56

Apartment News

www.aaoc.com

September 2021

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com AArrow Sign Spinners, LLC Michael McCullough 4312 Valeta Street San Diego, CA 92107 (323) 944-2002 info@AArrowAds.com Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bassett Outdoor Contract Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com

Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Black Bird Fire Protection, Inc. 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095 info@blackbirdfire.com BluSky Restoration Contract, LLC Jose Linares 1183 Warner Ave Tustin, CA 92780 (562) 528-8000 jose.linares@goblusky.com Brian Berg Insurance Services, Inc. Brian Berg 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 68 for the location of our ad.

September 2021

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 68 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 68 for the location of our ad.

PSC Contact Index — continued on page 58

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 57

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clarion Management, Inc. Elsa Laufer 101 Pacifica, #260 Irvine, CA 92618 (949) 383-4762 Elaufer@clarionmgmt.com Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com

Lic. #C36-1069122

Bonded & Insured / Serving all of orange county

Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

CALL FOR PRICING

714-715-3315

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction.

Apartment News

www.aaoc.com

September 2021

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

EZ Drain & Plumbing Stacie Fluhrer 6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699 ezdrainandplumbing@gmail.com Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 68 for the location of our ad.

FIRST ONSITE Restoration Lisa McCollough 1275 N. Grove St Anaheim, CA 92806 (619) 537-9499 lisa.mccollough@firstonsite.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Tony Whitaker 5728 Teague Road Houston, TX 77041 (562) 243-6711 tony@fsiconstruction.com — www.fsiconstruction.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 68 for the location of our ad.

Green Home Solutions TrueEnviro James Armendariz 20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630 (909) 238-4169 socal@trueenviro.com GuardTop, LLC Jeff Luzar 32834 Pacific Coast Hwy, Suite 210 Dana Point, CA 92629 (949) 218-4319 info@guardtop.com Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 68 for the location of our ad.

HandyCrew Services, Inc. Nir Bezalel 1400 Jefferson St., Suite E Anaheim, CA 92807 (714) 509-5045 nir@ochandycrew.com — www.ochandycrew.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

PSC Contact Index — continued on page 60

RUN CREDIT CHECKS ONLINE

24/7 and SAVE!

Call AAOC to schedule a one-on-one demonstration TODAY!

(714) 245-9500

September 2021

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 59

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

Jetty Melissa Blazejewski 217 Centre St, Mailbox 118 New York, NY 10011 (855) 695-3889 hello@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com

Apartment News

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

See the Advertisers Index on Page 68 for the location of our ad.

Kay Properties & Investments Company Patricia Aballe 21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597 info@kpi1031.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com

www.aaoc.com

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 dbaldwin@lahydrojet.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 68 for the location of our ad.

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com

PSC Contact Index — continued on page 62

September 2021

NEW Stain Resistant Carpet

sq. ft.

Includes New Pad and Installation

Strong Durable Plush Carpet

sq. ft.

Includes New Pad and Installation

Vinyl Planks from

(material only) sq. ft.

Laminate Flooring from

80 (material only)

sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

Years in Orange County! • Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

September 2021

www.aaoc.com

Apartment News

PSC Contact Index —

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

continued from page 60

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Moore Replacements Mike Moore 1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505 mike@moorereplacements.com Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com Multi Team Services Teresa Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 727-6348 teresa@multiteam.net National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

Boutique style property management.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 68 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 68 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 68 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com

See the Advertisers Index on Page 68 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

September 2021

LIC. #828563

949-472-7516

OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Oliver Mahon Asphalt Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Premier Bank Daniel Borland 17901 Von Karman Ave Suite 1200 Irvine, CA 92614 (949) 502-4325 dborland@ppbi.com — www.ppbi.com

See the Advertisers Index on Page 68 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 68 for the location of our ad.

See the Advertisers Index on Page 68 for the location of our ad.

Luminous Joel Duchesne 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@luminousresidential.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com

Perch Wealth J.P. Ledesma 9940 Research Drive #200 Irvine, CA 92618 (949) 539-4200 JPLedesma@perchwealth.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 68 for the location of our ad.

PWS Laundry / Alliance John Endahl 12020 Garfield Ave South Gate, CA 90280 (323) 721-8832 jendahl@pswlaundry.com — www.pwslaundrywest.com

PSC Contact Index — continued on page 64

Ask about our Senior & Millitary Discounts

100

With Complete Re-Roof Must present card at time of estimate

• 4-Point Roof Inspection • Re-Roof • Repair Roofing

Call Today for a FREE Estimate!

ALL ROOFING SYSTEMS • New Roof • Roofing Specialist • Competitive Pricing • Roof Certifications • All Phone Calls Returned • Quality Craftmanship • Free Estimates the Same Day • Neat, Clean, Professional

(714) 633-3619 Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

Lic. No. 847279 B1 & C39

September 2021

www.aaoc.com

Apartment News

PSC Contact Index —

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

continued from page 63

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 68 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent. See the Advertisers Index on Page 68 for the location of our ad.

Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 68 for the location of our ad.

SafeRent Solutions Paula Durner 3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615 paula.durner@parkhillholdings.com

We are the leading screening and risk management provider for the multifamily industry.

See the Advertisers Index on Page 68 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Schiff & Shelton Laurie Schiff 3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211 laurie@schiff-shelton.com S M Painting Corp. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

PSC Contact Index — continued on page 66

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

Apartment News

www.aaoc.com

September 2021

VA N G UA R D

COMMERCIAL REAL ESTATE ADVISORS

PROPERTY MANAGEMENT

OUR MISSION

Increase owner cashflow & remove the stress of management by streamlining maintenance & accounting Is your property performing to its full potential? Contact SVN Vanguard for a property evaluation

24 hour response including fire & water damage Multiple crews Small & large jobs Fully licensed, bonded & insured Insurance company approved All employees covered by worker compensation

SVN Vanguard is proud to offer our own in-house

Maintenance & Construction services

714.446.0600 • www.svnvanguard.com

September 2021

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 64

South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 68 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County. See the Advertisers Index on Page 68 for the location of our ad.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

• • • • • • • •

Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California! Excellent Customer Service & Competitive Pricing!

Apartment News

www.aaoc.com

September 2021

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

See the Advertisers Index on Page 68 for the location of our ad.

TAG / AMS, Inc. Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Flying Locksmiths Matt Johnston 6402 Maple Avenue Westminster, CA 92683 (562) 758-7510 orange@flyinglocksmiths.com The Liberty Group Carrie Floyd 11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057 carrief@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com  We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221  brian@touchpoint365.com — www.touchpoint365.com Trident Inspection Group Jeff Clark 1572 Lanai Way Tustin, CA 92780 (714) 644-0122 jeff@tridentinspectiongroup.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com

Ygrene Energy Fund Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578 emily.ramey@ygrene.com Zebra Construction Inc. Michelle Durey 145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989 info@zebraconstruct.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

Coin-operated laundry equipment. See the Advertisers Index on Page 68 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

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1.877.522.2377 | www.AccessExt.com

September 2021

www.aaoc.com

Apartment News

ADVERTISERS’ INDEX

September 2021 Apartment News Magazine

Articles inside

PSC Corner — Trident Inspection Group Alliance Portfolio

The Benefits of AAOC Membership

Orange County Lawmakers Call for Stricter Oversight of Older Buildings By Ali Sahabi

Fair Housing Certification

Three Ideas for Bringing TikTok into Your Social Media

General Membership Meeting

Apartment Maintenance & Repair Series

President’s Message — It’s Showtime

Executive Director’s Message Remembering Malcolm Bennett

Sacramento Report — Update and Commentary on Changes to California’s COVID-19 Eviction Moratorium and Federal Rental Assistance Program