Case Study - Interfisa Bank (Paraguay)

Paraguayan Bank Standardizes Its Processes and Reduces Costs with Office 365.

Financial institution Interfisa Banco needed a comprehensive solution to standardize and optimize processes so that its employees, in 45 branches throughout the country, could have access to simpler, faster, and more efficient internal management systems. It used to have multiple services and temporary solutions, various licenses and duplicate processes. The migration to the cloud with Office 365, SharePoint, and Skype for Business allowed it to reduce costs by 20% and internal tickets by 50%.

Customer Interfisa Banco Website: www.interfisa.com.py Country: Paraguay Industry: Banking Size: 600+ employees

Customer profile Interfisa Banco is a young bank with 38 years’ experience in the financial market, and it offers loans, credit and debit cards, discounts, bank transfers, and various credit options.

Software and services Office 365 Skype for Business Sharepoint Exchange Online

Paraguayan Bank Standardizes Its Processes and Reduces Costs with Office 365.

Every time Interfisa Banco employees submitted vacation time authorizations, they had to

“The flexibility, fluency, and versatility provided to us by O365 is brilliant.

download a PDF file, enter their personal information manually, edit the file, and submit it to the Human Resources Department. Then, these request forms were archived and never checked again. This process, which at first sight seems relatively simple, implied a waste of time and physical space, as the company has more than 600 employees.

For more than a year, the Paraguayan financial institution undertook a deep technological

We will take advantage

transformation to simplify and make the most of its IT infrastructure. Now, employees who

of it in the short and

their information and request forms are automatically sent to Human Resources. No papers or

medium term.”

Andrés Delgado IT Manager, Interfisa Banco

request vacation time only have to access the institutional SharePoint and, with just one click, duplicate documents are required in the process. This is just one exaple of how the migration to Microsoft‘s cloud will keep simplifying and optimizing internal processes.

Office 365 as a growth engine Three years ago, Interfisa Banco formally became one of the youngest banks in Paraguay. In this context, it considered that it was time to incorporate tools for internal task management, with the aim of developing fast, scalable, and measurable processes. Decision makers at the bank never considered other technologies besides Microsoft’s.

When Login S.A., a Grupo Olam member, joined the conversation, the landscape was analyzed and they found multiple services and temporary solutions, a manual Intranet in PHP, different types of Office licenses, and duplicate documents. According to Andres Delgado, IT Manager at Interfisa Banco, this led them to think that it was necessary to have a complete solution. “The final goal was that internal clients would not have to go to seven different places to do one thing, but would have a unique site that they could manage in a fast, practical, and measurable way,” he explained.

The Microsoft cloud was positioned as a standardization and cost-saving opportunity. “We thought it would be very expensive, but it was not,” said Delgado. Interfisa Banco acquired Office 365 licenses, migrated its email accounts to Exchange Online, which became its new business portal, and incorporated Skype for Business for internal conferences so as to avoid business travel costs. Since the transition, the team has conducted more than 60 hours of conversations on Skype for Business, which represent thousands of kilometers worth of cost savings.

This implementation has already allowed a 50% help desk ticket reduction in different services, and failures have been reduced by 20%, allowing the IT team to spend its time and energy on backup, network, and system management. “This will be a life-changing experience for the employees who resolve tickets and for the ones who issue tickets. With Sharepoint and the cloud, we will only worry about having an Internet connection,” said the Interfisa Banco IT Manager. "They will feel its speed and management, and it is going to be something immediate”.

Interfisa Banco’s cloud throughout the country The financial institution will soon replicate the success obtained with the Human Resources department in 44 other operations departments, such as active (credits), passive, and neutral Operations, Cards, Services, and Home Banking. It will have total control over what is happening in their 45 branches and in the back-office area.

At the same time, the company is working on adding Microsoft 365 functionalities and OneDrive. From Delgado’s point of view, “as we enter this world, we see its great flexibility and how important it is to have it 100% secured. We will surely end up with a solution that is bigger than in the beginning.”

To find more stories like this, visit the global evidence website: customers.microsoft.com This case study is for informational purposes only.

MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Document published April 2018

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