Security Insider August/September 2015 by ASIAL

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAGAZINE] VOL.20 | ISSUE 3 | AUG/SEP 2015

DO YOUR ABN HOLDERS PASS THE “DUCK TEST”? 77 18

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Australian Security Industry Awards for Excellence 2015 Visit www.asial.com.au for more information

INDUSTRY NeWS

NEW SUPPORT TO DELIVER JOB-RELEVANT TRAINING PRODUCTS EXPRESSIONS OF INTEREST are being invited from organisations to operate as skills service organisations as part of an overhaul of Australian qualifications. Assistant Minister for Education and Training Senator Simon Birmingham said that skills service organisations will play a crucial role in ensuring training delivers the competencies that jobs will require in the future. “The Abbott Government is introducing a new model of training product development to ensure that training standards are based on the skills needed for real jobs in the Australian workplace of both today and tomorrow,” Senator Birmingham said. “As employers of current and future workers, industry is best placed to decide the skills levels needed in the workplace, and when and how training packages are developed and updated. “Skills service organisations will play an important, but supporting, role by enabling industry reference committees to adequately consult and decide on training product requirements for their relevant sector.” From 1 January 2016, skills

service organisations will be independent bodies funded by the Australian Government to support industry reference committees to review and develop training products for the vocational education and training (VET) system. New arrangements have been put in place to ensure a smooth transition from current Industry Skills Councils to skills

ASIAL BOARD APPOINTMENT In accordance with ASIAL’s Constitution and following an extensive due diligence process, the ASIAL Board has appointed Rachaell Saunders (CEO, National Protective Services) to fill the casual vacancy. Rachaell brings with her over 25 years of industry experience.

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service organisations. An immediate priority for the Australian Industry and Skills Committee was to engage with existing industry reference committees and to establish working relationships with the skills service organisations, once operating, to ensure a smooth transition to the new arrangements.

Every Hallway, Corner, and Angle Covered. Hallway Intersection

270° Outdoor Corner (Four 90° Lenses)

(Two Telephoto Lenses, Two Wide Angle Lenses)

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Built to Handle the Most Difficult Surveillance Coverage Situations. SurroundVideo® Omni multi-sensor, multi-megapixel cameras deliver revolutionary flexibility and provide superior resolution to zoom-in for details in live and recorded video. With multiple imagers, each with a choice of an IR corrected lens at 2.8, 4, 6, 8, 12, or 16mm, one SurroundVideo® Omni can replace four standard cameras, requiring just a single installation with only one IP cable. Our unique track design allows the four individual

sensor gimbals to be placed in many configurations inside its IP66 rated and IK-10 impact-resistant dome housing. This makes the SurroundVideo® Omni perfect for covering the intersection of hallways or the corner of a building delivering a 270° field of view. SurroundVideo® Omni cameras are available in total resolutions of 12 megapixels (MP) with Wide Dynamic Range (WDR) at up to 100dB at full resolution or 20MP.

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INDUSTRY NeWS

CAMERON SMITH FROM SLED DELIVERS WEBINAR FOR ASIAL CAMERON SMITH, Director of the Security Licensing Enforcement Directorate, recently delivered a fully booked webinar for ASIAL on regulatory issues. The webinar was very well received by participants. As a result further webinars are being planned. To watch the recent webinar email marketing@asial.com.au.

HOW SECURE IS YOUR HOME? ASIALâ&#x20AC;&#x2122;S CONSUMER AWARENESS campaign officially launched on 1 July 2015 with train advertising in Melbourne, supported by radio advertising in regional Victoria. The campaign has since moved into Adelaide and Perth where there is billboard advertising, supported by a Facebook campaign. Consumer engagement with the campaign has been very positive and ASIAL encourages members to make the most of increased brand recognition by promoting their business through the use of ASIAL member logo. The logo can be used on cars, windows, websites, social media and basically all marketing collateral. Increased visibility means increased impact, so order your free stickers by emailing

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support@asial.com.au. You can also share the Home Security Challenge (www. homesecuritychallenge.com.au) with your contacts, promote it on your website and on social media. After all, if you are a member it

points back to you and speaks to your credibility as a security provider. For more information on how to get involved, please visit www. asial.com.au/members/consumerawareness-campaign-2015.

AND PHYSICAL SECURITY

Quantum delivers a scalable storage platform that addresses the challenges created by more cameras, higher resolutions, and increasingly complex analyticsâ&#x20AC;&#x201D;all while providing solutions for sharing, preserving, and accessing critical information over the entire data lifecycle. www.quantum.com/videosurveillance 1 800 999 285 (Aus) or 0800 105 999 (NZ) | ANZmarketing@quantum.com ÂŠ 2015 Quantum Corporation. All rights reserved.

INDUSTRY NeWS

VIC – INQUIRY INTO PORTABILITY OF LONG SERVICE LEAVE ENTITLEMENTS

opportunity to provide input to the ASIAL submission via an online survey.

AGED STANDARDS REVIEW

ASIAL has been invited to lodge a submission to the Victorian Parliament’s Economic, Education, Jobs and Skills Committee inquiry into employer schemes that provide portability of long service leave entitlements for Victorian workers.

Standards Australia are currently

Committee. The review identified management and control failures in the delivery of training and assessment by RTOs.

VICTORIAN LAW REFORM COMMISSION The Victorian Law Reform Commission (VLRC) on behalf of the Victorian Government is conducting a review into the use of regulatory regimes to help prevent organised crime and

seeking input on Aged Standards proposed for withdrawal (this includes the AS2201suite of standards and AS4607 Personal Response Systems). ASIAL has written to Standards Australia requesting reconfirmation of the AS2201 and AS4607 standards. ASIAL’s comments and those of others will be considered before a decision is made.

ASQA REVIEW OF TRAINING IN THE SECURITY INDUSTRY

criminal organisations infiltrating lawful occupations and industries. ASIAL has been invited to make a submission and to comment on the VLRC consultation paper. Members were provided with an

Recommendations arising from ASQA’s review of training in the security industry is expected to be released soon. ASIAL was a participant on the ASQA review

SA – OCCUPATIONAL LICENSING REFORMS In November 2014 the South Australian Government introduced amendments aimed at removing unnecessary red tape and improving administrative efficiencies. A number of sections were suspended pending amendments to associated regulations, this included the Security and Investigation Industry Variation Regulations 2015. Details of the draft regulations relating to the Security and Investigation Industry Regulations 2011 can be viewed on the ASIAL website.

THE MAGAZINE FOR SECURITY PROFESSIONALS SECURITY

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PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

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VOL.20 | ISSUE 2 | JUN/JUL 2015

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INDUSTRY NeWS

HAVE YOU DONE SOMETHING OUTSTANDING IN SECURITY? If so, tell us by nominating for the 2015 Security Industry Awards for Excellence / Outstanding Security Performance Awards. Winners will be recognised at a special awards dinner to be held at the prestigious Westin Hotel on 22 October 2015. Nominations are now open for the 20th annual Security Industry Awards for Excellence. This year the event will take on a global perspective with the launch of the Outstanding Security Performance Awards (OSPAs); a worldwide initiative to recognise companies and individuals who have demonstrated exceptional achievement. Organised by the Australian Security Industry Association Limited (ASIAL) in conjunction with the World Excellence Awards, nominations are open to members and non-members. Submissions must be lodged online and nominees may nominate in multiple categories, which include: 2015 Australian Security Industry Awards for Excellence • Individual Achievement – General Security • Individual Achievement – Technical Security • Individual Achievement – Security Student • Gender Diversity • Indigenous Employment • Special Security Event or Project • Integrated Security Solution (projects under $100,000) • Integrated Security Solution (project over $100,000) • Product of the Year: - Alarms - Access control - CCTV - Communication / transmission systems)

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Outstanding Security Performance Awards (OSPAs) • Outstanding In-house Security Team • Outstanding In-house Security Manager • Outstanding Guarding Company • Outstanding Security Consultant • Outstanding Customer Service Initiative • Outstanding Security Training Initiative • Outstanding Security Installer • Outstanding Security Partnership • Outstanding Investigator Winners of the prestigious awards will be celebrated at The Westin in Sydney on Thursday 22 October 2015. Hundreds are expected to attend the event, which aims to promote and acknowledge the outstanding achievements of security professionals. The event will be emceed by Australian media personality James O’Loghlin. James has

hosted The Evening Show and more than 300 episodes of The New Investors on the ABC. He has also been a regular guest on shows including Good News Week, Rove Live, Sunrise and Lateline. Between courses, awards will be presented to winners and James will provide light comedic entertainment. There will also be an opportunity to pose in front of the photo wall, have your happy snaps taken by a professional photographer and network with other security professionals. Plus we’ll see you on Twitter, so be sure to Tweet your pics at @asial_au using #SecurityAwards. The Westin is located in Martin Place, close to public transport for Sydneysiders who wish to make their way home. However, if you’re travelling from interstate, or want to make a night of it, you can take advantage of a 10 per cent discount on hotel accommodation by contacting the hotel directly. For more information visit www. asial.com.au/events or call 1300 127 425.

INDUSTRY NeWS

10 //SECURITY INSIDER AUGUST 2015

Every Hallway, Corner, and Angle Covered. Hallway Intersection

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points back to you and speaks to your credibility as a security provider. For more information on how to get involved, please visit www. asial.com.au/members/consumerawareness-campaign-2015.

AND PHYSICAL SECURITY

INDUSTRY NeWS

VIC – INQUIRY INTO PORTABILITY OF LONG SERVICE LEAVE ENTITLEMENTS

opportunity to provide input to the ASIAL submission via an online survey.

AGED STANDARDS REVIEW

Standards Australia are currently

Committee. The review identified management and control failures in the delivery of training and assessment by RTOs.

ASQA REVIEW OF TRAINING IN THE SECURITY INDUSTRY

criminal organisations infiltrating lawful occupations and industries. ASIAL has been invited to make a submission and to comment on the VLRC consultation paper. Members were provided with an

Recommendations arising from ASQA’s review of training in the security industry is expected to be released soon. ASIAL was a participant on the ASQA review

THE MAGAZINE FOR SECURITY PROFESSIONALS SECURITY

SECUR

ITY

THE

SECUR

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAGAZINE]

ITY

VOL.20 | ISSUE 2 | JUN/JUL 2015

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PUBLISHED

THE MAGAZINE FOR SECURITY PROFESSIONALS

S ESSIONAL RITY PROF E FOR SECU MAGAZIN

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PUBLISHED

THE MAG AZINE FOR SECURITY PROFESSIO NALS

BY THE AUSTR ALIAN SECU

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[MAGA

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VOL.2 0 | ISSUE 3 | AUG/S EP

RECOGNISING IN THE AUSTRALIAN LLENCE

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INDUSTRIAL RELATIONS

DO YOUR ABN HOLDERS PASS THE “DUCK TEST”? g

By Chris Delaney, ASIAL Industrial Relations Advisor*

If it quacks, and it waddles, and has feathers, it is a duck. You can call it a rooster if you want to, but it is still a duck! Recently ASIAL surveyed members to gauge concerns, that appeared to be growing, about the increasing use of ABN holders as a substitute for direct employees. The results of the survey are of no great surprise to us. They do however confirm the anecdotal information we hear every day from members struggling to make a modest profit and represent what we believe to be the tip of a very disturbing iceberg. This is not news. ASIAL has publicly denounced the problem of sham contracting on many occasions in the past and, unfortunately we still find it necessary to identify this practice for what it is, unlawful, dishonest and destructive to the security industry both financially and professionally.

Some of the Survey Results Members from all states completed the survey with the majority coming from: • Queensland 46.5 per cent* • New South Wales 28 per cent • Victoria 23.4 per cent. * It is not coincidental that

18 //SECURITY INSIDER APRIL 2015

Queensland is the source of major concern over the growing use of “ABN holders”. Of those completing the survey 56 per cent were small business, 34 per cent medium enterprises and 10 per cent large businesses. 75 per cent of respondents reported an increase in the number of competing companies and others offering ABN holders as a manpower solution mostly at rates less than $25.00 per hour flat rate, down to a low of $17.00 per hour - $2.42 per hour less than the lowest flat rate in the Security Services Industry Award 2010. 65 per cent reported that they had lost contracts and/or missed tenders when competing with those who used ABN holders. “90 per cent of those indicated that they lost on price”.

Some Member Comments “The use of ABN security is sending me broke! I will have to join them if the regulator does not act.” “It is widely known that a large number of security companies use ABN holders. We have employed (as

an employee) one of these people who has stated to us that as an ABN holder he was paid $20.00 per hour, shifts as long as 20 hours, from that he paid his own tax, super contributions, insurances, had to drive the employers patrol car and pay the fuel costs, had to buy a security dog from the employer, cost of $3000.00 per dog before they were given any work…” Little wonder legitimate companies can’t compete! More often than not these arrangements are best described as Sham Subcontracting arrangements and are unlawful.

What is “sham subcontracting”? Sham contracting is when an employer attempts to conceal an employment relationship by calling it an independent contracting arrangement. This is usually to avoid paying legal minimum rates of pay, workers compensation, insurances, tax, and entitlements, such as annual leave and sick leave. It gives the Principal Contractor a distinct advantage over

INDUSTRIAL RELATIONS

competitors by reducing their costs by anything up to 25 per cent or more. Arrangements such as these are not genuine and may be regarded as sham contracting. Sham contracting arrangements are unlawful under the Fair Work Act 2009 (FW Act). Under the FW Act an employer cannot: • Misrepresent an employment relationship, or a proposed employment relationship, to be an independent contracting arrangement. • Dismiss, or threaten to dismiss, an employee in order to re-engage that employee as an independent contractor to perform substantially the same work. • Knowingly make a false statement with the intention of persuading a person to enter into an independent contracting arrangement. As we have identified above, when it comes to Tenders or awarding contracts, the contract almost always goes to the proposal with the lowest price. And the lowest price very often comes from Security businesses that use subcontracting arrangements and not direct labour. While some such arrangements may be bona fide those that are not result in: • Individuals (ABN holders) underpaid and exploited. • Principal Contractors gaining an unfair business advantage over competitors. • The so called “market rates” being unsustainably low. • End users being exposed to “shonky” business practices (including uninsured, unlicensed and unprofessional work), and • End users exposed to accessorial liability under s550 of the FW Act 2009.

What’s the difference between a contractor and an employee? Although this can be a complex area of law there are some simple rules and tests that can be applied to the

relationship to determine what it really is. (ASIAL has a checklist available as well as an Independent Contracting Toolkit). First and foremost it doesn’t matter what the parties agree, or what they want to call the arrangement, it is what actually happens, how the work is performed and who is in charge. This is often described as the “Duck Test” – if it quacks, and it waddles, and has feathers it is a duck.You can call it a rooster if you want to but it is still a duck! So, an ‘employee’ is a person employed under a ‘contract of service’ to provide his or her personal service to the employer, whether indefinitely or for a defined period of time. The employer will determine where work is done, what work is done and how work is done. A contractor is engaged under a ‘contract for services’ to achieve a defined result or agreed outcomes. They are not under the direction and control of the employer. Contractors may not be required to perform the work personally. They can often delegate the work to others (their own employees). Contractors may also be Corporations (Pty Ltd Companies), through which they contract the work. Courts and tribunals have developed a range of tests to assist in determining if it is an employer / employee relationship or a principal contractor / subcontractor relationship. While one test may indicate what the relationship is, often the courts will need to apply some or all of the tests

to arrive at a firm view.

The first test most often applied by the Courts is the Control test The control test considers who has the power in the relationship. Who has the right to direct and control how the work is done, where it must be performed and in when it must be done. The person who must work at a particular location, during specified hours (perhaps involving a roster), performing the work under the control of another, either directly or indirectly, is most likely to be an employee. Standard Operating Procedures (SOPs) that must be followed may point to an employer/employee relationship.

The next test applied is the Integration test The court will look at the work being performed and consider whether it is an integral part of the business [and is ‘part and parcel of the organisation’]. For example a person performing security work for a security company may be considered as being an integral part of the business whereas a plumber coming to fix a tap in a security business may not be integral to carrying on a security activity.

The multiple indicia test This approach seeks to make a balanced evaluation of all the features of a relationship including: the form of remuneration, the provision and maintenance of materials and SECURITY INSIDER AUGUST 2015// 19

INDUSTRIAL RELATIONS

equipment, the obligation to work, the ability to be dismissed, the hours of work and provision of holidays, the deduction of income tax and the delegation of work by the worker. Being paid an hourly rate, providing labour only, not providing materials and tools, being required to attend work at certain defined times may all be indicators that the worker is a direct employee.

Finally the courts may consider the Economic Reality/Dependence test Although rarely used, it can be the final determining factor whether a person is an independent contractor or not. This test considers the practical realities of the economic relationship between the parties. Is the worker in business on their own account, working independently of the principal contractor? Can they work for others? Do they attempt to find work from other businesses? Or is it impractical to get work elsewhere? A worker doing 38 + hours per week who can’t reasonably get work from somewhere else, may, with the other tests applied reasonably be deemed to be an employee with all the benefits that ensue.

What is so attractive about ABN holders or Subcontractors? The provision of security (manpower services) is a highly competitive business. Clients tend to look for the lowest price and in order to get the work private security providers look for the cheapest employment option. Subcontractors (ABN holders) are considered to be a cheaper option than direct employees due to security business’ perceived ability to avoid among other costs: • the obligation to comply with statutory entitlements like sick, carer’s, annual and other kinds of paid and unpaid leave; • compliance with awards and minimum rates of pay and payment 20 //SECURITY INSIDER AUGUST 2015

for Saturdays Sundays, Public Holidays and overtime; • PAYG tax deductions and superannuation payments; • coverage for worker’s compensation; • unfair dismissal and related employment-type claims; and • of course, the ability to undercut those employers who engage direct employees and provide all statutory entitlements. For the workers there is very little in it other than a misguided belief in the ability to achieve tax benefits. However for an individual ABN holder, these cannot outweigh the benefit of being a direct employee.

Could this be a “fatal attraction” for both the employer and the client? Failure to correctly classify a contractor may expose an employer to major legal costs if the individual status as a contractor is challenged at a later date. The FWO call this “misclassification” and they have a large team investigating and prosecuting businesses involved in misclassification. There may be back-payments if the challenge is successful. There can be heavy fines, both corporate and individual. They call this “accessorial liability”. It is not enough simply to state that a person is a contractor, or to write in an agreement that is what you both intend. • The general protection provisions in the FWA prohibit sham contracting arrangements. • The specific conduct prohibited by the sham contracting provisions is: o misrepresenting an employment contract as a contract for services; o dismissing or threatening to dismiss an employee in order to re-engage them as a contractor to perform substantially the same work; and o making a false statement to an employee, or former employee, in order to persuade or influence them to enter into a contract for services

to perform substantially the same work.

The high cost of getting it wrong Earlier this year a company and its director were fined more than $286,000 for breaches of the FW Act, stemming from the incorrect classification and payment of its employees as independent contractors. The fines are a record for FWO proceedings in NSW and is one of the largest ever obtained by FWO nationally. The company admitted to 17 contraventions of the FW Act relating to sham contracting, breaches of a modern award and record keeping/ pay slip requirements. Its director also admitted participation in the 17 contraventions, and under the “involvement in a contravention” personal liability provisions of the FW Act he was personally fined approximately $48,000. The case serves as an important reminder to businesses to correctly engage and remunerate employees and the perils associated with sham contracting arrangements.

The end user can also be fined The former Fair Work Ombudsman Nick Wilson, warned that: “Turning a corporately-sanctioned ‘blindeye’ to outsourced work that is performed by another enterprise using contractors on below-award rates of pay may expose enterprises up the procurement chain to liability. All parties should undertake due diligence when outsourcing work to contracted workers, particularly to lowest-cost providers, to ensure lower costs are attributable to efficiencies in the business and not due to the potential exploitation of workers on below award rates.” While ASIAL recognises that due to the nature of the industry there

INDUSTRIAL RELATIONS

will be commercial imperatives for security businesses to subcontract work to meet short term peaks in client demand, the practice of sham subcontracting, misclassification or using ABN holders who are really employees, is an unacceptable practice that has a negative effect on the entire industry including clients. Part of the solution is for end users, including government at all levels, to focus on allocating contracts that allow private security contractors to provide a sustainable professional service and offer pay and conditions commensurate with a legal industrial instrument. As Natalie James says, “If you’re contracting out, and the price seems to good to be true, someone’s probably getting ripped off. And if turns out to be the workers, and it

turns out you half knew that, then you are in danger yourself of having been involved in a contravention.” “And we will be talking to you because you cannot contract out of the responsibility for your labour costs.” ASIAL is working with the Fair Work Ombudsman on the Local Government Procurement Initiative, which we will endeavour to extend to other levels of government in time. We aim to work with all Government agencies to develop fair and transparent guidelines that will produce certainty and confidence throughout the supply chain resulting in a more professional private security industry. We are also keen to educate private sector users of private security that using price as the benchmark

for choosing a security provider lacks good corporate governance. Businesses can be exposed to inferior service, poorly trained and equipped security staff, uninsured work and prosecution for non-compliance under s550 of the FW Act 2009, which can be financially expensive as well as ruining reputations. ASIAL will continue to work closely with regulators to overcome the problem of sham sub contracting. We ask all members to be watchful of these practices, educate their clients to avoid making decisions on price alone and to demand proof of compliance from security providers. If you need tools to help educate others, contact us. And if you have information of suspected sham subcontracting share it with us.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to a Workplace Relations specialist.

SECURITY INSIDER AUGUST 2015// 21

SECURITY 2015

2015 SECURITY EXHIBITION & CONFERENCE g

By Kirsty Jagger, Marketing & Communications Manager, ASIAL

The 2015 Security Exhibition & Conference was the most successful event in the show’s 30 year history, with around 6,000 security industry professionals converging in Melbourne over three days from the 15th-17th July. Organised by Diversified Communications Australia in partnership with ASIAL, the event featured an impressive exhibition display and world-class conference program. In addition the gala dinner held at the stunning Regent Theatre on Collins Street and cocktail reception held at Cargo Hall, both provided a great opportunity for the industry to network. The ASIAL conference program featured security experts from around the world and locally. A nod to the event’s 30th anniversary, this year’s theme was ‘Where to next? Future challenges and opportunities for security’. The insights and expertise of our speakers challenged the readiness of Australian organisations to respond to a host of new threats, both physical and virtual, and prepared delegates for the future challenges and opportunities that Australia’s changing security landscape will present. 22 //SECURITY INSIDER AUGUST 2015

New directions and areas of interest within the security industry were reflected in the conference program, which this year covered cyber, corporate information and social media security. The conference also provided thought leadership on emerging trends within these sectors, ensuring there

was something timely and relevant for all who attended. The conference program was supplemented by a halfday Executive Briefing on Crisis Communications, presented by internationally acclaimed crisis management expert Bruce Blythe, Chair of Crisis Management

SECURITY 2015

International. With first-hand experience dealing with all types of crisis – including /11 (200+ companies), Hurricane Katrina, Oklahoma City Bombing, 1993 World Center Bombing, workplace shootings, fires, earthquakes and reputation scandals – Bruce helped delegates prepare for unexpected. Ness Corporation, a manufacturer and wholesaler of Australian designed electronic security equipment, launched its new Mezzo home automation panel, which

also took out this year’s Best New Product Award. The Mezzo combines Z-Wave and IP technologies to handle multiple functions in one wireless unit, including automation, energy management, intercom, security and CCTV. The Security Best New Products Awards were judged by a panel of leading security experts including ASIAL General Manager John Fleming. Avigilon, a designer and manufacturer of video surveillance software and equipment, received

second place for its new 7K 30MP HD Pro Camera, which was seen for the first time at Security 2015. Third place went to LEDA Security Products, a leader in mechanical perimeter security and vehicular access control products, for its Advertising Boom Gate. The 2016 Security Exhibition & Conference will be held at the Melbourne Convention & Exhibition Centre from 20-22 July 2016. Please save the date and sign up to our newsletter to receive information at www.asial.com.au/register.

ASIAL would like to thank the 2015 Sponsors: Conference - Access Group Solutions and Putney Insurance Group; Gala Dinner - MSS Security and Aon / Liberty International Underwriters; Cocktail Reception - Telstra; Exhibition Security Communications Solutions International. SECURITY INSIDER AUGUST 2015// 23

INTERNATIONAL STANDARDS

EVER HEARD OF PSC 1? EVER NEEDED TO? g

By Ian Beers*

PSC 1 is an international standard, generated in the US under sponsorship of the US Defence Department, and now internationally recognised as it morphs in to ISO 18788. It is rapidly becoming the ‘benchmark’ for private security companies operating internationally – particularly those operating in emerging and complex markets. With clear links in to the International Code of Conduct for Private Security Providers and its implementing association (ICoCA), it provides a well structured (if somewhat wordy) risk based management systems approach for private security companies and those who support them (training, logistics companies etc). If you haven’t seen a draft of the new ISO 9001:2015, then it basically takes that and interprets it for the private security industry and adds a sprinkling of human rights assurance in to the mix to ensure corporate responsibility as enshrined in the United Nations Guiding Principles for Business and Human Rights. And even better it’s free to download.

So is it for you? If you’re focussed on the domestic security business in Australia, where

governance is stable, laws are clear, and employment conditions sit within a credible oversight framework, then probably not. But don’t dismiss actually reading the standard – even if you don’t seek certification. There are some really useful nuggets that will help all security companies better understand themselves and the needs of those they affect – from clients, to suppliers, to employees, through to the communities in which they operate. If you deliver services in more challenging environments, where the rules are controversial, where the situation shifts, and the business operating environment is in constant flux, then PSC 1 may be for you. Recognised by the US Defence and State Departments, the UK government, and with Australian development involvement (amongst others), it is seen as a highly credible private security sector specific management system standard and is gaining growing traction within the extractive industry as links are made through PSC 1 and the ICoCA, to the commitments enshrined in the Voluntary Principles on Security and Human Rights. If you operate in these areas, then there are a few things worthy

of note. The PSC 1 standard is audited and certified just like any other management system standard (eg ISO 9001), although due to the very specialist nature of the subject matter, there are only a couple of internationally recognised Certification Bodies in the world able to fulfil this task; MSS Global, with a Director based in Australia, is one of them. The supporting document, PSC 3 (also free), is worth looking at and benchmarking your current maturity and readiness for certification; it provides a clear roadmap to help you develop your management controls and ensure they integrate across your business to help you deliver your services efficiently and credibly while safeguarding your legal and regulatory obligations and commitments. Taking a ‘risk based’ approach from the outset, PSC 1 helps you codify and balance those risks, work out how best to manage them, and then provide a structured approach to continual improvement. What’s more, as it’s based around ISO 9001, if you implement PSC 1, then you will almost be completely implement ISO 9001 – a common requirement for tender submission. So there may be opportunities…

*Ian Beers, Performance Director, MSS Global – a UK Accreditation Service and internationally recognised specialist Certification Body. www.mssglobal.com

24 //SECURITY INSIDER AUGUST 2015

Get on board ASIALâ&#x20AC;&#x2122;s consumer awareness campaign

Raising awareness of members among consumers For more information see pages 22-23

MOBILE SURVEILLANCE

NEW MOBILE SURVEILLANCE CAMERAS ENSURE BEST FIRST RESPONSE g

By Nicholas Dynon, Imran Aziz & Matthew Naylor*

Surveillance has perhaps been the most significant legacy of 9/11. The continuing threat posed by global terrorism has driven huge amounts of government investment into electronic surveillance, as well as both wide and targeted physical monitoring systems in our cities. Digitised mobile camera surveillance in particular presents a powerful weapon in counter terrorism and law enforcement, yet this emerging technology remains relatively undiscovered. The UK boasts the world’s most extensive CCTV coverage. It is estimated that most individuals are seen by a camera an average of 340 times per day, and in Central London an individual will be on camera for about 95 per cent of the time. But compared to the UK, CCTV use in other jurisdictions is limited by a range of fiscal, legislative and privacy constraints. Surveillance cameras cannot be everywhere, and thus despite their ubiquity in modern streetscapes they lack the type of panoptic ability decried by civil libertarians and idealised by Hollywood films such as Enemy of the State. Thus, even if a camera is effective in identifying crime within its own field of view, in all likelihood it has achieved this merely by shifting the crime to a location beyond the width of its lens. According to the Queen’s University 26 //SECURITY INSIDER AUGUST 2015

Surveillance Studies Centre, the likely consequence of camera surveillance is that “crime and undesirable conduct are displaced into neighbouring areas once cameras are installed in a target location.”The centre cited a San Francisco study, which found violent crime decreased within 250 metres of ‘open-street’ surveillance cameras, but increased beyond 250 metres. Crime, like water, finds the gaps and exploits them. Filling those gaps is critical, and the introduction and use of new mobile camera technology has been heralded as the solution.

Mobile and body worn cameras Mobile and body worn cameras have been traditionally used for the same purposes as static CCTV: deterrence and evidence. But it has been issues around use of force, such the 2014 shooting of Michael Brown in the St Louis suburb of Ferguson, and the need to protect both police and civilians that have intensified calls for police to be

wearing Body Worn Vest Technology (BWV). It has been recognised that the behaviour of both parties changes when a BWV system is involved. The first empirical study on the use of body cameras by police was released last December by researchers at Cambridge University’s Institute of Criminology. The results from this twelve month study of California’s Rialto Police Department indicate a 59 per cent drop in use-of-force by officers wearing BWV and an 87 per cent drop in complaints against officers. These findings are consistent with those of similar studies. And quite simply, if police and security personnel were not recording their actions in responding to an incident, then an onlooker with a smart phone/ device would undoubtedly be recording their actions. According to the US Office of Community Oriented Policing Services,“given that police now operate in a world in which anyone with a phone camera can record video footage of a police encounter, body-worn cameras help police departments ensure events

MOBILE SURVEILLANCE

are also captured from an officer’s perspective.” Echoing international trends, all Australian state jurisdictions have now run trials of body cameras, but the approach has been one of caution. “Whether we decide to roll [body worn cameras] out more widely across the organisation is not a decision we are going to rush”, commented Inspector Ian Geddes of Victoria Police via email interview.“Further work is needed to help us to consider the next steps”, he stated, “including considering the outcomes of other body worn camera trials happening across Australia and the world, as well as the ongoing considerations around evolving technology and data storage needs.” Indeed, it is the evolving technology that is making law enforcement and security procurement of body worn cameras increasingly complex. While many organisations have trialed and implemented solutions based on transparency, evidentiary and behavioural benefits, emerging second-generation technologies are enabling cameras to do much, much more. The major

consideration is now around whether to invest in cameras that can also provide live video feeds, immediate remote response and intelligent analytics aimed at early warning and intervention.

Gaps in first response Traditional static CCTV and remote monitoring systems have been limited in providing first responders with real time information when responding to suspicious and or intercepting crime in progress. The majority of video surveillance systems are reactive in nature, in that they record the pictures delivered by video cameras on streets, which are later analysed for evidence or explaining crimes and other incidences. CCTV has been very effective, for example, in the hunt for Boston Marathon bombing suspects, but was of no value in preventing the incident. Even when remote monitoring systems send alarms in real time to security monitoring centres, they are often poor in quality and require the attendance of a security response vehicle to investigate. According to Luke Percy-Dove of Matryx Consulting,“A very

high percentage (95 per cent) of all alarm traffic is associated with false alarms, meaning most alarm attendances are a waste of time too.”Typically Police will not attend an alarm event unless it can be validated or the premises carries a high level of priority. “And remember, if 95 per cent of all alarm events are false, why would they?” Digital, or ‘second generation’ technology incorporating video analytics can turn existing technology into a proactive system. This allows alarmreceiving centres to make decisions with real time information, in many cases removing the need for security officer call-out. This results in a significant reduction in costs and false alarms, leading to improved security and proactive responses to situations as they occur. Once a first responder is deployed to an incident site, however, they still depend on radios to relay information back to central monitoring stations. In most jurisdictions this includes police, who are unlikely to have anything other than radio with which to communicate while on foot. According to Percy-Dove, SECURITY INSIDER AUGUST 2015// 27

MOBILE SURVEILLANCE

this means that whoever is in charge of coordinating the response needs to rely on words to understand the situation on the ground.“In this day and age and with the technology available”, he states,“it’s crazy it still happens this way but people don’t know better and what is possible.” Some first responders have the option of sending images from a car or transmission hub to the control, but this is limited by the necessity of being in close proximity to the hub.“As we all know, when a police officer is dealing with a situation they are not necessarily near or anywhere close to a car or hub”, comments Imran Aziz of safety and security solutions provider Xtralis.“Also, these units will not be able to provide you with GPS information for use with mapping software.” Additionally, Percy-Dove notes,“some vehicles are now been fitted with video capability, but as far as I know these are recorded only in the vehicle and are not yet broadcast back to the station.” In the case of the Victoria Police, Supt Geddes concedes that not all police vehicles are Mobile Data Network enabled.

First responder solutions Body Worn Vest technology incorporating live-streaming CCTV can provide the potential answer to the real time intelligence deficit of radio-only communications from first responder to base.“I think it adds real value because at street level you get to a whole different perspective of what has happened”, states Percy Dove,“… the key is always to get the best possible information you can.” But it only works if it is plugged into a system that can transmit audio and video in real time to command and control structures so that the intelligence can be analysed and operational decisions made. Entering the marketplace are a number of innovative solutions for early and reliable detection, remote visual monitoring for immediate and effective response. The City of London

Police (CoLP), for example, has recently commenced a trial of an Xtralis solution that provides live transmissions from police vehicles and BWV to better assess situations and more efficiently deploy appropriate assistance. According to Imran Aziz, the Xtralis HeiTel body worn solution has the ability to use multiple types of cameras with the same unit. The recording unit is remote from the camera, so if the camera is pulled off the vest by a member of the public the recording remains safe on the vest, thus protecting the evidence. It also possesses a live streaming capability and GPS tracking. Xtralis’ WCCTV Nano technology allows first responders to live stream wirelessly via 3G/4G, LTE and CDMA, as well as satellite, Wi-Fi and broadband networks. Its software allows multiple vests to be monitored at any given time,“giving the commanding officer complete situational awareness.” The HeiTel mobile technology is also used in other mobile applications such as public transport, cash in transit vehicles, and rental equipment and vehicles.“In principle the car unit will do everything the BWV will do but in addition it can have up to ten cameras on the unit, connect to panic buttons, blue light engagement, and audio systems to name a few”, says Imran Aziz. “In Europe Xtralis developed a selfcontained mobile early fire detection solution called RapidProtector, which utilises the HeiTel mobile technology combined with a compact area smoke detector to create a temporary mobile smoke detection solution for control rooms and base stations. It can be used during construction and upgrades when conventional fire panels need to be switched off.” In Australia local councils, water and electricity authorities are looking towards mobile video-streaming technology to protect assets and people in areas where there is no traditional network infrastructure available. Water authorities are using the

technology for use in pump stations or near dangerous drainage systems to proactively prevent unauthorised access. Used in combination with alarm sensors, a central monitoring station can be alerted when unauthorised persons enter a protected area, and an audio warning may be issued to the intruders in order to remove the threat. Rob Galic, Sales Director at Xtralis says “Local councils are using the technology for Health & Safety to protect rangers who are driving in remote areas, and for protection of parking officers.” According to Galic, its also being used by tow truck companies whose drivers are often the target of aggression by vehicle owners when their cars are being towed from illegally parked areas. “If the tow truck driver is feeling threatened or is concerned that their truck is at risk, they can hit a panic button that will alert a control centre and stream live video while recording the incident.” According to Wayne Trethowan of Hills Industries, when the system is paired with solar backup power units it provides a remote solution for builders and developers of broadacre estates who require video protection of assets and buildings before they become occupied. Solutions such as these are making traditional mobile CCTV look archaic, and presenting law enforcement, public transport and security procurement departments with the choice between a deterrence and evidentiary tool on the one hand versus all that and a whole lot more on the other. In essence, it is a choice between a tool that can record a criminal act and a tool that can proactively prevent one. Given the increasing political, social, financial and human cost of crime and the continuing spectre of terrorism, the latter option is difficult to ignore.

*About the authors: Nicholas Dynon is a freelance security journalist; Imran Aziz is Global Accounts Manager for Xtralis; Matthew Naylor is Senior Product Line Manager, Video Analytics, for Xtralis.

28 //SECURITY INSIDER AUGUST 2015

ASIAL Safe Workplace Management System Making Workplace Health and Safety easier for members

Meet your WHS obligations The Work Health and Safety Act 2011 places an obligation on ‘officers’ of a company to be able to demonstrate their active participation in the practical implementation of WHS preventative measures. Breaches can attract fines and penalties of up to $3 million per breach of a corporation and $600,000 per breach for an individual, and up to five years imprisonment! The ASIAL-Safe Workplace Management System is tailored to meet the needs of the security industry and can help mitigate that risk. It’s the smart, safe and easier way to do business. And at just $275 per annum (incl. GST) the system offers ASIAL members exceptional value for money. To find out more visit www.asial.com.au/WHS or call 1300 127 245.

Find out more at www.asial.com.au/WHS

ASIAL NEW MEMBERS

ASIAL is pleased to welcome the following members who have recently joined the Association.

WELCOME TO OUR NEW MEMBERS PROVISIONAL CORPORATE MEMBERS

Security and Cleaning Solutions Pty Ltd

Bottin Pty Ltd

Security Innovations (VIC) Pty Ltd

CCTV Hire Pty Ltd

Adelaide Oval SMA Limited

Site View Security Pty Ltd

Chipla Holdings Pty Ltd

Alarm Monitoring Australia Pty Ltd

SLR Security Pty Ltd

Club AV Pty Limited

Allied Facilities Management Pty Ltd

Srdjan Gakovic

Commodore Alarms Systems Pty Ltd

Bendigo Livous Training Institute P/L

Surprise Deal Pty Ltd t/a Engage

CTI Security Services Pty Ltd

BOSS Executive Services Pty Ltd

Security Professionals

David Warren Hathway

Brian Lewis t/a Lewis General Services

Training and Development Australia P/L

Edward Harry Dirks t/a Hills District

Calibre Global Pty Ltd

Tui & Sons Security Services Pty Ltd

Alarms & Intercom Systems

Cerberus Technologies Pty Ltd t/a

Upfront Security Solutions Pty Ltd

Electrocare Pty Ltd

Cerberus Technologies

Vibrant Services Pty Ltd

EOS Australia Pty Ltd

City of Onkaparinga

Forrestbridge Pty Ltd t/a Hidden Camera Surveillance Services

Security

UPGRADES TO CORPORATE MEMBERSHIP:

Dog Force Group Pty Ltd

B.D. Dobson & K.L Gomersall t/a Wired

Frontline Communications NSW Pty Ltd

Downer EDI Engineering Electrical P/L

4 Security

Gary Lawrence t/a Murray Security

Electronic Asset Protection Group P/L

Integrated Business Security Pty Ltd

Services

Focus CCTV Pty Ltd

Jazablu Pty Ltd t/a

K D Murphy Security Pty Ltd

Hydra Security Services Pty Ltd

Melton Security Service

Kaltech Security Pty Limited

iBuilding Services Pty Ltd

Richard Granton Packer t/a Pointman

KL Lowman & PA Lowman trading as

Iconic Property Services

Security Services

Norwest Security Services

Integrated Protective Services Pty Ltd

TDSi Australia Pty Ltd

KTTaylor & RW Taylor t/a Warren

Integrated Security & Communications

Telstra SNP Monitoring Pty Ltd

Electrical Service

Pty Ltd

Track Security Pty Ltd

Mekina Technologies Pty Ltd

David Justin Carter t/a Stanthorpe

Integrated Security Services Pty Ltd

Freeman Electrical & Security Pty Ltd

Menel Pty Ltd Miltonius Pty Ltd t/a Fort Protective

Luxfield Pty Ltd

ASIAL MEMBER RECOGNITION PROGRAM

Monjon (Australia) Pty Ltd

The ASIAL member recognition program

Rees Family Trust t/a Australian Security

National Manpower Solutions Pty Ltd

acknowledges longstanding association

Education & Consulting

Nationlink Holdings Pty Ltd

members. Recognition categories

South Region Security Pty Ltd

Nine Left Pty Ltd t/a NL Security

include Platinum (25 years+), Gold

Terrence Acreman t/a A.B.C Locksmith’s

nXient Pty Ltd

(16-24 years), Silver (11-15 years) and

The Lofts Family Trust t/a Allcare

Professional Caliber Security Pty. Ltd.

Bronze (6-10 years).

Monitoring Services

Rum City Locks and Security Pty Ltd t/a

SILVER

GOLD

FNQ Security Services

Acetek Systems Pty Limited

Micom Security Pty Ltd

S Corban & A Nagy t/a P & G Security

ADCA’s Pty Ltd

Sak Group Holdings Pty Ltd

Adsec Security Systems Pty Ltd

If you would like to participate in the

Saltus Services Pty Limited

ASAP Australian Security and Protection

ASIAL member recognition program,

Secureplus Industries Pty Ltd

Pty Ltd

please email security@asial.com.au

Konnect Management Services Pty Ltd

Risk Management Group Australia P/L

30 //SECURITY INSIDER AUGUST 2015

Services

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Better for you. Better for your workforce.

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For our members our goal is better retirement outcomes. For our employers we work to provide easy, efficient super management.

AustralianSuper members benefit from being with one of Australia’s largest and most trusted super funds*, with $90 billion in assets, multiple investment options and more than 2 million members. Here are some of the benefits your employees receive as AustralianSuper members:

Here are some of the benefits of choosing AustralianSuper: › no joining fee › free clearing house service › options to suit every business and industry › help, education and advice › regular communication and legislative updates.

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› Low fees – so more super › Strong long-term investment performance › Death, Total & Permanent disablement and Income Protection cover to help provide financial security. Terms and Conditions apply. Please refer to the ‘Insurance in your super guide’ at www.australiansuper.com/campaigns/insurance-guide › A great range of investment options, including direct access to the S&P/ASX 300 › Online account access 24/7 › Financial advice, at no extra cost for specific topics › Membership through to retirement – access to a low-cost retirement income account.

Visit australiansuper.com/employers or call us on 1300 300 273 It's Australian. And it's super. This advertisement was prepared in July 2015 by AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788 the Trustee of AustralianSuper ABN 65 714 394 898. Before deciding whether AustralianSuper is appropriate for you read our Product Disclosure Statement, available at www.australiansuper.com/FormsPublications or by calling 1300 300 273. Investment returns are not guaranteed as all investments carry some risk. Past performance gives no indication of future returns. *Winner of Trusted Brand, Readers Digest 2013-2014 and Investment Trends 2015 member sentiment and communications report

CASE STUDY: MEDIBANK PLACE

MEDIBANK PLACE

INTEGRATES SECURITY SYSTEM WITH

BUSINESS PROCESS Walls of greenery, circadian lighting and workspaces specially designed to accommodate activity-based working are just some of the features of Medibank’s new Docklands headquarters in Melbourne. OCCUPIED since October 2014, the 16-floor building encourages flexibility, creativity, interaction and staff wellbeing and is also on track to become one of Australia’s most energy and waste efficient buildings, targeting a six-star Green Star rating and five-star NABERS rating. But a better end-user experience has not been limited to just the work spaces, with early engagement between landlord, building management, architects, technology, facilities management and security teams resulting in an impressively integrated and highly adaptable security system. Medibank’s Head of Workplace Operations Craig Maroney said that staff experience was the company’s primary driver when developing the new building’s security infrastructure: “We now have a single security 32 //SECURITY INSIDER AUGUST 2015

card for each staff member that allows them to do everything, from accessing Medibank’s buildings and carparks, using destination lift systems through to accessing storage cabinets, workspace and exercise lockers and printing from any printer,” Mr Maroney said. Mr Maroney said Medibank hoped the integrated system would also be rolled out across multiple sites. “With many Medibank personnel travelling frequently between offices, we wanted a system that would enable predetermined access to other sites, rather than having to waste time in manually signing people in and guiding them through individual building and office processes,” Mr Maroney said. Medibank decided on HID CRESCENDO iCLASS MIFARE, a card that allows up to 12 different

technology systems to be encrypted on to the one card, meaning Medibank’s printers, lockers, storage, technology, lift and building access systems across multiple sites are all accessible. A collaborative approach between facilities management, IT and suppliers from the outset made the project possible, plus has resulted in business and cost efficiencies, a much higher standard of basic security as well as useful data collection. “Having established a base security system that works for us we are able to specify to greater detail what we want from new technology, requesting that all equipment and systems be compatible with this one card,” Mr Maroney said. The access card has many backof-house advantages, including more

CASE STUDY: MEDIBANK PLACE

Integrated security solutions expert Michael Brookes from Honeywell Security Group said that approaches to security systems, such as that adopted by Medibank, were becoming increasingly popular as businesses look to use one access tool across several business systems to improve business processes. “Integration is expanding from being solely about security technology. Customers not only want business efficiency, but also want to be able to glean as much useful business information as possible, particularly for larger sites,” Mr Brookes said. “For example, cameras installed for security purposes can reveal a lot about crowd flow through a facility and effectively work as a sensor for the business to help decide things like where to place advertising, vending machines or ATMs and ultimately link to a potential revenue stream.”

efficient staff on and off boarding processes that can be managed nationally from a central location. It also has RFID technology that supports a third party heat mapping tool, providing facilities management and security teams with quick and easy access to data showing the number of people in each building and on each floor at any one time. Though the system was initially more expensive than traditional systems, Mr Maroney said Medibank

had already started to see some immediate financial savings with other nonfinancial benefits also being realised. “The increased level of security has resulted in a reduced risk profile, leading to reduced insurance costs, while having the printer system connected to the card has resulted in an 80 per cent reduction in paper use through forgotten printing,” Mr Maroney said. SECURITY INSIDER AUGUST 2015// 33

SEARCH ENGINE OPTIMISATION

THE SECRET TO A

SUCCESSFUL

WEBSITE g

By Kirsty Jagger, Marketing & Communications Manager, ASIAL

Don’t have a website? The first thing you might ask is ‘Do I really need a website?’The answer is a resounding YES! How many times have you said, or heard someone else say, ‘just Google it’? All those people Googling and you’re not showing up because you don’t have an online presence… You’re missing out on vital business leads! Here’s how to increase your business opportunities. Content is King Having a website doesn’t mean your website will be found.Your website needs search engine optimisation (SEO). There are many components to SEO, but in this edition of Security Insider we are going to focus on the most important element – content.

What is SEO? I’m looking for a security service in Sydney. I don’t know any specifically, so I Google ‘security services in Sydney’. The search engine trawls through websites, using my keywords to find the most relevant results for my search enquiry. If you’re a security service provider in Sydney, you want to appear on the results page. SEOing your website is about making sure your copy is deemed relevant 34 //SECURITY INSIDER AUGUST 2015

enough by search engines to rank on the results page for specific search enquiries.

What do I need to do? Write for your audience. What kind of words would they use to search for the product or service you are offering? If you are supplying householders with home security solutions, you’re probably going to use less jargon and more generic keywords. If you are a supplier to the security industry, your audience is probably going to use completely different search terms and expect a different level of sophistication to the copy on your website. Choose your focus keyword. Think bigger thank ‘security’ - go for a long-tail keyword (which account for the majority of web searches), like ‘security services in Sydney’.

This keyword then needs to be integrated into the backend and frontend of your website (URL, SEO title, page title, meta description, page content). Best practice SEO is to have at least 300 words on each frontend page. Try and stick to one focus keyword per page for improved relevance and readability.

What should I avoid doing? Don’t try and cram keywords into your copy because one of two things will happen: • Search engines will mark your website as spam and you won’t rank – yes, algorithms are smart enough to detect this! • You’ll sacrifice readability for SEO, which means you’ll generate leads but have less luck converting visitors into customers.

SEARCH ENGINE OPTIMISATION

these accounts daily.

Who can help me? If it sounds a bit too technical, search for an SEO website copywriter. You should go to them with an idea of how your menu will be structured so they can assess how many pages of content you will need them to create. If you have a website designer, chances are they have a website copywriter they recommend or someone in-house.

Maximise content

SEO doesnâ&#x20AC;&#x2122;t happen over night It will take around three months for you to start seeing the results of your SEO. Because of how fast things move on the internet, SEO needs to be maintained. The best way to do this is through blogging

and social media.Your blog should be integrated into your website and you should look at publishing a monthly blog of around 300 words â&#x20AC;&#x201C; remember it also needs to be SEOed. Have your Facebook or Twitter feed integrated into your website design too and update

Develop a strategy for maximising the use and reach of your content. Key to this is creating quality content that can be easily reappropriated for use across multiple platforms. For example, can your media release be published as a blog? Share that blog on Facebook, directing fans back to your website. Utilise excerpts from it on Twitter and, again, link back to your website.

SECURITY INSIDER AUGUST 2015// 35

FWO Q&A

FWO

Q&A

As a follow up to his Q&A session in the last issue of Security Insider magazine, Chris Delaney, ASIAL’s Industrial Relations Advisor caught up again with Cletus Brown, Director of Knowledge Solutions at the Fair Work Ombudsman. CHRIS: HI CLETUS, WELCOME BACK! CLETUS: Thanks Chris, good to be back – what are you going to ‘grill’ me about this month? CHRIS: I have seen a number of media reports lately about Enforceable Undertakings – tell us what these are all about. CLETUS: Enforceable Undertakings are an important enforcement tool for us and we have increasingly used them over the last couple of years. They provide another avenue for us to ensure compliance in a more cost effective manner than taking legal action in the courts. CHRIS: That’s why I asked! So how do you decide whether to take someone to court or ‘let them off’ with an Enforceable Undertaking? CLETUS: (laughs) Let me assure you, someone is not ‘let off’ with an Enforceable Undertaking! These are legally binding documents and they place serious obligations on employers. CHRIS: I stand corrected – but answer the question, how do you decide when to use them and not go to court which 36 //SECURITY INSIDER AUGUST 2015

is costly for both the FWO and the employer? CLETUS: Like so many things in workplace relations, the decision on which enforcement tool we use will depends on the individual circumstances of a matter. We would look to use an Enforceable Undertaking where we find an employer has breached the Fair Work Act but they are willing to acknowledge their mistake(s) and, importantly, take steps to fix the problem(s) and ensure it doesn’t happen again. CHRIS: Is that all there is to it? CLETUS: No, there is more. One of the best things about Enforceable Undertakings from our perspective is that they allow us to more broadly address issues and ensure that the business is set up soundly so that moving forward there are no further contraventions and compliance becomes easier. The payment of any monies owed is very important but in addition to that we look to include initiatives that help build a greater understanding of workplace responsibilities.

CHRIS: What does that mean? CLETUS: We can include things like making an employer provide relevant workplace relations training to their managers and staff or implementing systems and processes to deal with future problems or queries from staff – even something as simple as making sure all employees know who to raise issues with can really help the productivity of a workplace. And we direct businesses to undertake audits at regular intervals throughout the life of the Enforceable Undertaking that are either conducted by a suitable third party or signed off as correct by one. These give confidence to us and the employer that they are compliant. CHRIS: What about these ‘public notices’? Aren’t these just about shaming employers? CLETUS: How contrite an employer is and the level of cooperation we receive goes a long way to determining whether or not we use an Enforceable Undertaking. The public notices are an important way in which employers can draw a line in the sand and acknowledge their errors and make a commitment to compliance in

FWO Q&A

Enforceable Undertaking which they accepted. The employer made a $20,000 up front payment and then paid the rest in instalments. They also put in place processes to make sure it didn’t happen again. the future. That gives their staff, their competitors and the broader community confidence that they will be compliant in the future. CHRIS: So really, these Enforceable Undertakings can go much further than a Court could? CLETUS:They can but not all do – again it depends on the circumstances. CHRIS: What sort of businesses have ended up with EUs? CLETUS: We have a wide range; from large employers such as Coles through to very small businesses across a range of industries. The Coles one is particularly interesting because it is a good example of how we ended up with a better result for the employees involved than we would have if we had gone to court. CHRIS: That one involved trolley collectors, didn’t it? CLETUS: That’s right. We alleged that Coles knowingly entered contracts for trolley collection services for amounts that made it impossible for sub-contractors to pay the right money. Section 550 of the Fair Work Act deals with this issue and basically makes it illegal to enter contractual arrangements where you know, or

should know, that employees will not get their full entitlements. In the Enforceable Undertaking, Coles acknowledged it has a responsibility to ensure compliance and set up a trust fund to cover underpayments suffered by some of their contractors’ staff. They also undertook to bring trolley collection back ‘in-house’. This sort of thing could so easily happen in the security industry so it is important for your members, and their clients, to be aware of all their obligations. CHRIS: Do you put the same demands on small business operators? CLETUS: We expect small business operators to meet all their obligations and if they do make mistakes, Enforceable Undertakings can be a good way to minimise costs and set the business on the right path for the future. For example, we investigated a Sushi Bar in Queensland that had underpaid 5 employees a combined total of around $50,000 in just six months. We could have taken the employer to court and sought fines but they were willing to cooperate with our Fair Work Inspectors and were genuinely sorry about having made the mistake. Court action would have cost us and the business so we offered an

CHRIS: Were they members of an employer association? CLETUS: No they weren’t and that could explain why they got into so much difficulty in such a short period of time. CHRIS: Are you saying employer organisations can help their members before you guys come hunting? CLETUS: (laughs) We don’t go ‘hunting’ but your point is a good one – employer organisations are an excellent source of information and we encourage employers to seriously consider accessing their expertise. CHRIS: So what should our members do if they are offered an Enforceable Undertaking by the FWO? CLETUS: Well, they should have been talking to you guys at ASIAL well before we get to that stage, but in any event they should cooperate with us fully so that we can get the best possible outcome for all concerned. CHRIS: Thanks for that, this is an interesting area and one we will keep an eye on. See you next time? CLETUS: I’m counting the sleeps! CHRIS: You’re the only one I know who takes a pillow to work! •

SECURITY INSIDER AUGUST 2015// 37

ASIAL Graded Security Monitoring Centres* Current as at: 29th July 2015

Company (short form name)

State

Cert. No.

Grade

Expires

ADTSecurity

NSW

448

2 Apr 2017

ADTSecurity (Data Centre)

NSW

449

2 Apr 2017

Allcare Monitoring Services

419

28 Feb 2016

ARM Security

446

10 Mar 2017

ART Security

VIC

438

30 Sep 2016

BENS Wholesale Monitoring

NSW

442

14 Nov 2016

Calamity Monitoring

NSW

422

20 Mar 2016

Central Monitoring Services

NSW

437

21 Mar 2016

Energize Australia

VIC

433

13 Aug 2016

Executive Security Solutions

VIC

435

21 Aug 2016

Glad Security

NSW

443

25 Nov 2016

Golden Electronics

TAS

440A

16 Oct 2016

Grade One Monitoring

NSW

424

8 May 2016

Grid Security

NSW

439

16 Oct 2016

Instant Security Alarms

QLD

413

23 Sep 2015

ISS Security

NSW

418

13 Dec 2015

VIC

434

14 Aug 2016

Onwatch

NSW

451

20 Apr 2017

Paul-Tec (Australia)

NSW

454

29 Feb 2016

Proforce Security

VIC

423

24 Apr 2016

Protection Pacific Security

VIC

436

1 Aug 2016

RAA Security Services

447

14 Feb 2017

Secom Australia

NSW

417

14 Dec 2015

Sectrol Security

VIC

452

19 Aug 2017

Securemonitoring

VIC

414

23 Nov 2015

Security Alarm Monitoring Service

426

18 Jun 2016

Security Control Room

VIC

411

18 Aug 2015

SMC Australia

QLD

416

07 Dec 2015

SMC Australia

NSW

445

10 Dec 2016

Spectus

450

12 Apr 2017

State Government Protective Security Service

QLD

427

18 Jun 2016

Telstra SNP Monitoring (Hamilton)

NSW

453

29 July 2017

Telstra SNP Monitoring (West Ryde)

NSW

431

13 Aug 2016

Linfox Armaguard

*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 â&#x20AC;&#x201C; 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.

38 //SECURITY INSIDER AUGUST 2015

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Email > sales@simpro.com.au ■ Central Security Distribution > 1300 319 499 Web www.simprogroup.com/au ■ >Web > www.centralsd.com.au

When your staff are in the field,1.3MP they should easySeries reach. provide simPRO Hikvision DS-2CD64 WDR always Covertbe IP within Camera Connectboth allows you to stay connected and keep your entire system up-to-date flexibility and ease of installation, its size allows the camerawith to real-timeeasily on-site reporting. blend into very limited space, which makes it ideal for discreet The surveillance simPRO Connect App is an out-of-office extension of simPRO. It runs on applications.This product incorporates true 120dB WDR, tablet sized devices and smartphones. Connect enables staff in the field to update as well as other powerful image processing functionalities like 3D times, materials and details used for each DNR and BLC. Additionally, the job. DS-2CD64 series supports on-board Imagine the time you can save with field staff generating andbandwidth receipts on storage of up-to 64GB and ROI codec to save invoices on overall the spot.and Client has more work for you next time? Great! Create new jobs and quotes storage. It also provides choice of lens and mounting types for there and then. users to find an option to best fit their surveillance needs. *ASIAL members receive 20% off the initial cost and 10% off ongoing costs of simPRO Enterprise. *ASIAL member also receive one free simPRO Connect licence with every Enterprise licence.

NEXT GENERATION OFCANON MEGAVIDEO® NEW ‘RM’ VMS FROM ■ Canon Australia > 1800 021 167 CAMERA SYSTEMS g ■

Email > specialised.imaging@canon.com.au Arecont Vision > 877.CAMERA.8

g ■

Web Email>>www.canon.com.au/networkcameras apac.sales@arecontvision.com

Web > www.arecontvision.com

Besides offering an extensive range of high quality IP cameras, Canon ® ® Arecont is releasing latest generation of MegaVideo camera systems. The has just Vision launched the latestitsversion of its’ video management software, ® MegaVideo is available in single supports sensor configurations in 1.2-Megapixel, RM version G5 3. This new software H.264 compression for high1080p, 3-, 5-, and 10-Megapixel with optional focus/zoom lenses resolution megapixelresolutions, video without driving remote up storage costs. p-iris Included is as well as ™ ® STELLAR Low Lighttagging Technology. Vision® which has also enhanced G5 an intuitive keyword and Arecont filtering feature makes it veryMegaVideo easy ™ with on-boardfootage SDMC card storage up to 32GB, and with CorridorView which allows the to analyse from multi-camera environments. It also ,comes camera image to be rotated 90 degrees increased(RM-9), coverage hallways(RMand corridors. standard in versions to support up to for 9 cameras 25 of cameras MegaVideo G5 cameras also feature the ability to scale images different resolutions to 25) and 64®cameras (RM-64). Additional viewer licenses are to also available better meet system bandwidth and storage requirements. Additional feature highlights of for projects larger than 64 cameras.

the MegaVideo® G5 camera lineup include a dual sensor 3MP WDR and 1.2MP B/W Day/ Night camera for superior performance in the most difficult lighting conditions.

40//SECURITY //SECURITY INSIDER INSIDER AUGUST 2015 38 APR 2014

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HID MOBILE ACCESS READERS: DTU3G/IP OFFERING NEW ■ SCSI > 1300 555 570 WAYS TO OPEN DOORS g ■ g ■

Email > Security daleacott@securitycommunications.com Central Distribution > 1300 319 499 www.securitycommunications.com Web > www.centralsd.com.au

Recently released wireless by HID,alarm the iCLASS SE® and multiCLASS SE®and SCSI’s DTU3G/IP communicator is Australian made mobile-enabled readerstechnology form a part provides of their HID for designed. Dual-SIM 6 Mobile secureAccess paths solution using Telstra NextG, Optus 3G, Telstra GPRS, Optus GPRS, Ethernet & PSTN. With iOS and Android. thousands already and installed, the been released Ideal for new and sold existing installations, the DTU3G/IP readers canhas be configured to to the Australian Security Industry with outstanding be used in a similar fashion to a physical credential, with a simplesuccess. ‘tap’ of theThe combinationagainst of multiple, proven communication ending patented the days of smartphone the reader or alternately utilisingpaths HID Global’s nuisance “poll fails” and unwarranted guard attendances. ‘Twist and Go’ gesture technology. The interoperability of the iCLASS SE and The DTU3G/IP connects to the DirectWireless Network, Australia’s multiCLASS SE readers support a variety of industry-standard technologies, only dedicated and private alarm transmission network. including iCLASS Seos®, iCLASS SE, MIFARE®, MIFARE DESFire® and To find out more about the DTU3G/IP, contact SCSI on 1300 555 570. HID Prox.

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ARTICO – ACTIVE ARCHIVE FOR GEN3 SUPERIOR DETECTION WITH THE DATA PROTECTION PARADOX NVX80 DETECTOR g Quantum Australia > 1800 999 285 Email > ANZsales@quantum.com ■ Web > www.centralsd.com.au g Web > www.quantum.com

■ Central Security Distribution > 1300 319 499 g

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The Paradox NVX80 with all-new SeeTrue™ technology delivers superior Lower the cost of storing, sharing and protecting unstructured data such motion detection with advanced capabilities, beyond others in its class. as videos, CCTV footage and documents. Artico is an intelligent NAS Boasting a combination of technologies including: active infrared, appliance with StorNext inside which provides intelligent policy driven data microwave, and SeeTrue™, this unique aggregation enables highly efficient management that can automatically move your files off cheaper storage, detector sensitivity while at the same time, enhances reliability and such as Quantum Scalar Tape, Lattus Object Storage, or the Q-cloud minimises false alarms. Archive. You can cap your primary storage spend, and create a gateway to Programming and configuration are simple with the NVX80's full-colour the cloud. solutioninterface. at www.quantum.com/artico OLED screenFind and your four-button Suitable for both indoor and outdoor StorNext is a Milestone certified storage platform, works well with all applications, the NVX80 is truly the detector to choose when protecting high major VMS solutions and scales from 30TB to petabytes. value, high security sites that demand high performance.

MOBOTIX 8AMP M15D SMART ALLROUND INTEGRITI POWER SUPPLY DUAL CAMERA FROM INNER RANGE g Central Security Distribution > 1300 319 499 ■ Inner Range Melbourne > +61 3 9780 4300 g Web > www.centralsd.com.au ■ Email > admin@innerrange.com

■ Web >from www.innerrange.com Available Mobotix, the M15Dual is a weatherproof thermographic PoE camerademanding that includessecurity sensorsenvironment, for both thermographic as In today’s monitoring detection of the powersupply status is pivotal sensor to the operation performance of anysecurity system, and the well a standard module forand identification. Integriti 8Amp Smart supply deliversthis very effectively.The new Inner The thermal sensor Power is capable of detecting in complete darkness and/ Range Integriti 8Amp 13.75Vdc Smart power supply isa highly efficient or through smoke, smog, or a thin plastic film and can be combined with purpose built power solution designed to 5MP meetthe modern high a variety of supply standard sensors including or 6MP, colour orspec B/W requirements and unique to Access Control and Intruder Security Systems.When used with Inner options for telephoto to hemispheric. Additionally, M15D cameras utilise Ranges Integriti system, the 8Amp powersupply offers quick connect status MxActivitySensor technology to deliver extremely reliable video analytics. monitoring for critical powerrelated aspects, such as Battery Fault, Low Battery, Mobotix camera software can activate the dual image display on one Battery Not Present, Battery Failed Test, Mains Power failure, Power Supply Low of the Power two image sensors (thermal or standard), or both Volts, Supply Failure and status monitoring of allsimultaneously. Smart Fuses.

SECURITY INSIDER AUGUST 41 SECURITY INSIDER APR 2015// 2014// 41

ASIAL NATIONAL CALENDAR OF EVENTS 2015 12 AUGUST 2015 | WEBINAR: STAFFING THE SECURITY INDUSTRY Part 5: Business Health Check Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars) 2 SEPTEMBER 2015 | ACT INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Premier Hotel Belconnen Venue address: 110 Benjamin Way, Belconnen Price: $45.00 (Member), $55.00 (Non- Member) 3 SEPTEMBER 2015 | TAS INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hobart Function Centre Venue address: 1 Elizabeth St Pier, Hobart Price: $45.00 (Member), $55.00 (Non- Member). 9 SEPTEMBER 2015 | QLD INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hillstone St Lucia Venue address: Carawa St, St Lucia, Brisbane Price: $45.00 (Member), $55.00 (Non- Member) 15 OCTOBER 2015 | VIC INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Batman’s Hill on Collins Venue Address: 623 Collins St, Melbourne Price: $50.00 (Member), $60.00 (Non- Member) 22 OCTOBER 2015 | AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE / OUTSTANDING SECURITY PERFORMANCE AWARDS Time: 7.00-10.30pm. Venue: Westin Hotel, Sydney Venue Address: 1 Martin Place, Sydney 4 NOVEMBER 2015 | SA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Sebel Playford Hotel Venue Address: 120 North Terrace, Adelaide Price: $45.00 (Member), $55.00 (Non- Member) 5 NOVEMBER 2015 | WA INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hotel Northbridge Venue Address: 210 Lake Street, Northbridge Price: $45.00 (Member), $55.00 (Non- Member) 19 NOVEMBER 2015 | QLD INDUSTRY BREAKFAST BRIEFING Time: 7.30am-9.00am | Venue: Hillstone St Lucia Venue address: Carawa St, St Lucia, Brisbane Price: $45.00 (Member), $55.00 (Non- Member)

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