Security Insider Magazine April-June 2025 by ASIAL

President’s Message

Dear Members,

First and foremost, it was a delight to see our association and members take part in celebrating women in security. In honour of International Women’s Day (IWD), we conducted a nationwide survey to understand the barriers and opportunities for women in the security industry. The results, which were mostly delivered by our female Directors, were both encouraging and enlightening, and we are thrilled to see the positive response from women across Australia, eager to join the ranks of this essential and dynamic industry. We believe that diversity strengthens our industry, and that includes increasing female representation across all roles – from technology and monitoring to security officers and management. The response to our survey demonstrated a growing awareness of the opportunities available, and we are committed to continuing to break down barriers and create pathways for women to thrive within the security profession.

Outside of IWD, we continue our campaign to classify security officers as frontline workers. Most recently, the Tasmanian Government change in legislation has brought our national campaign closer to country-wide achievement. Security guards will always be a critical part of the security ecosystem, and their safety is equally important to those that work in public security (i.e. police officers). Thanks to the Tasmanian government for undertaking such an important – and logical – legislation change. Over the next few months, we will continue to actively encourage the remaining state and territory governments to update their Criminal Code Act or equivalent.

Our secretariat continues to work hard every day for our members and the broader industry. Planning upcoming major events (ASIAL Gala Dinner and ASIAL Awards Night), our webinar series, consumer marketing, the continued development of the ASIAL GO app, and our industry breakfast briefings. I encourage you to take advantage of the many member benefits that the ASIAL secretariat offers. On a personal note, congratulations again to Alex Firth for her 15-year continuous service and Brenda Jackson for her 5-year continuous service. You both make a tremendous contribution to ASIAL, our members, and the broader industry! Lastly, whilst still a few months away, remember to now start locking dates in your calendar to attend our upcoming annual Security Exhibition, ASIAL Security Conference, and ASIAL Gala Dinner.

Thank you for your continued support and engagement.

John Gellel President

Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited

PO Box 1338 Crows Nest, NSW 1585

Tel: 02 8425 4300 | Fax: 02 8425 4343

Email: communications@asial.com.au

Web: www.asial.com.au

Publisher Editor Bryan de Caires

Editorial Enquiries communications@asial.com.au

Advertising Marketing Communications advertising@asial.com.au

Graphic Design + Digital Mitch Morgan Design 0402 749 312 mitch@mitchmorgandesign.com www.mitchmorgandesign.com

Editorial Contributors Bryan de Caires, RevenueNSW and Chris Delaney.

Print + Distribution

CMYKHub Pty Ltd

Published quarterly

Estimated readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases can be emailed to: communications@asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility for leading views.

Security Insider is a subscription-based publication, rates and further details can be found at www.asial.com.au.

NEXT ISSUE: JULY - SEPTEMBER 2025

Printed ISSN 1442-1720

Digital ISSN 2207-8282

NSW - NCAT affirms SLED’s decision to revoke ML held by Star Training Academy P/L

The longest hearing in the history of the NSW Civil and Administrative Tribunal (21 hearing days and 26 witnesses) has concluded with the Tribunal affirming SLED’s decision to revoke the Master Security Licence held by Star Training Academy Pty Ltd.

Scan the QR code to read more

INTERNATIONAL WOMEN’S DAY

The findings of ASIAL’s 2025 International Women’s Day survey show that there has been a notable increase in female participation in the industry, with 62.75% of respondents believing women advance to senior roles in their organisation. That said, it is clear that more needs to be done to make the industry more attractive to women.

MORE INFO

Find the results at asial.com.au/IWD2025

Chinese AI App ‘DeepSeek’ Banned on all Australian Government Devices

The Australian government has banned the use of AI App ‘DeepSeek’ on all government devices following “risk and threat information” from Australia’s intelligence agencies that “DeepSeek poses an unacceptable risk to Australian Government technology.”

MORE INFO

Northern Territory introduces legislation providing greater protections for frontline workers

Late last year, the NT Government passed legislation to increase penalties applying to mandatory sentencing provisions to assaults on workers and assaults on police and emergency workers.

Under the changes, the court will be required to sentence an offender who causes the victim (a worker) physical harm and who has prior convictions for violent offending to a term of actual imprisonment (new section 78DAA Sentencing Act). In the case of firsttime offenders or where the offender has no prior convictions for violent offences, the court will be required to sentence an offender who causes physical harm to a Community Corrections Order (new section 78DAB Sentencing Act).

ASIAL has advocated for greater protections for frontline security personnel and welcomes the development. The Commonwealth and Tasmanian governments have also recently introduced protections for frontline security personnel.

Scan the QR code to view the NT Government’s explanatory statement

Bondi Junction Inquest

The coronial inquest into the deaths of seven people during the incident that occurred at Westfield Shopping Centre Bondi Junction on the 13th April 2024 will commence on the 28th April 2025. Hearings are scheduled to run until the 30th May 2025.

Australian Winners Announced

at the First-Ever Global OSPAs

The Global Outstanding Security Performance Awards (OSPAs) on February 12th brought together the very best of the security industry from across the world. Among those recognised, included the following winners from Australia.

• Outstanding Security Consultant: Intelligent Risks

• Outstanding Security Partnership: Wilson Security and EON Protection

• Outstanding Young Security Professional: Claudia Nave – NBN Congratulations to all recipients and nominees.

The Australian Signals Directorate/Australian Cyber Security Centre have released guidelines for secure AI system development – helping you build AI systems that are resilient, secure, and trustworthy.

Stay ahead of evolving threats, find more information here.

The ASIAL Individual Recognition Program (IRP) sets the benchmark for security professionals looking to progress their careers and to be recognised by employers, peers and end users.

Individuals who meet the entry criteria are eligible to receive the postnominal credential of either MASIAL, AFASIAL or FASIAL.

Post-nominals provide a clear picture of an individual’s security experience and capability, a commitment to practice in accordance with the highest professional and ethical standards and a strong affiliation with the Association.

ASIAL Security Insights Webinar Series

Stay ahead in the fast-paced security industry with our Security Insights Webinar Series - your ultimate resource for practical advice on Workplace Relations and Compliance.

Crafted by ASIAL’s in-house team of experts, this series is designed to deepen your knowledge and provide invaluable guidance to help you navigate the complexities of workplace relations and compliance in the security sector.

FREE Skills Enhancement for Queensland licensed security professionals who live and work in Queensland!

ASIAL JOINS INSTAGRAM Stay Connected GROW YOUR OWN INITIATIVE Strengthening the Security Industry

ASIAL, funded by Jobs Queensland and proudly supported by the Queensland Government, presents the Skills Enhancement for Security Professionals micro-credential. Developed and delivered by UniSC, this course equips security professionals with advanced skills to meet the industry’s evolving challenges.

Through targeted weekly workshops in de-escalation techniques, effective communication skills and strategic problem-solving, you will learn how to reduce risks, improve community safety and stay prepared in today’s dynamic and ever-changing society. The course also focuses on behavioural observation skills, the latest industry information and strategies for reducing vulnerability.

Why should your company get involved?

• Improve workforce capability – Equip your team with skills that enhance professionalism and job performance.

• Retain and develop talent – Investing in employee growth fosters loyalty and strengthens your organisation.

• Elevate industry standards – A well-trained workforce enhances security outcomes and meets evolving industry demands.

• Flexible learning options – Employees can complete the 14-hour course (2 hours per week over 7 weeks) in-person, online, or at their own pace.

Course start dates

Cairns – Starts 30th April | Register by 23rd April Townsville – Starts 24th June | Register by 17th June

MORE INFO

Find more information and register at usc.edu.au/sesp

ASIAL is now on Instagram! Follow us at @asial_au for the latest security industry updates and exclusive insights.

WHY FOLLOW?

• Event Highlights: Conferences, networking, and training.

• Video Content: Expert insights and member spotlights.

• Engagement: Connect with professionals and join the conversation.

ASIO boss expects more communal violence in worsening security environment in Australia

ASIO Director-General Mike Burgess has warned that over the next five years Australia’s security environment will become more dynamic, diverse and degraded, with “more security surprises” in the second half of the decade than in the first.

In his Annual Threat Assessment delivered on 19th February 2025, Burgess predicted more communal violence attacks and foreshadowed Australia’s defence system would face greater threats from espionage, foreign interference and potentially sabotage. The situation has prompted him to take the unusual step of declassifying details of the security outlook covering the coming five years.

S treaml i ne your securi ty busi ness

End- to- end work force management system, custom- built exclusively for security companies.

Our workforce management system is recognised as a leader in the Australian Security sector With a decade dedicated to R& D, our platform is tailored to address the unique challenges and demands of the security sector This is why over 300 of Australia's top security companies have placed their trust in our innovation and product depth

Key Features

Newly Added Features

a demo today by scanning the code

CONGRATULATIONS to Recent Platinum Members

The following members were recently presented with an ASIAL Platinum membership recognition certificate (25+ years of membership).

• Gina Field, Managing Director & Founder of Nepean Regional Security

• Tavis King, Managing Director of Sendem.com

• Charlie Michael, Managing Director of Perimeter Systems Australia Pty Ltd

SECURITY EXHIBITION & CONFERENCE 2025

ICC Sydney 27-29 August

For close to 40 years, the ASIAL Security Conference has provided expert knowledge to help keep business, government and the community safe. This year’s program will bring together industry thought leaders and innovators to address the issues shaping future security threats and challenges.

KEY EVENTS:

• ASIAL Security 2025 Conference 27th-28th August – Lead Conference Sponsor

• ASIAL Gala Dinner 2025 28th August – Lead Gala Dinner Sponsor

• Security Exhibition 2025 27th-29th August

Mark your calendars and keep an eye out for more information at asial.com.au/SEC2025

Gina Field, Managing Director & Founder of Nepean Regional Security with ASIAL President John Gellel

Charlie Michael, Managing Director of Perimeter Systems Australia Pty Ltd with ASIAL GM John Fleming

Tavis King, Managing Director of Sendem.com with ASIAL President John Gellel

AUSTRALIAN SECURITY INDUSTRY AWARDS 2025 NOMINATIONS OPENED MARCH 31ST

Nominations for the 2025 Australian Security Industry Awards opened on 31st March 2025 and close on 31st July 2025. Award winners will be announced at the 2025 #SecurityAwards Ceremony and Dinner at the Park Hyatt, Melbourne on the 30th of October. Organised by ASIAL, the Australian Security Industry Awards features three separate awards programs:

Australian Security Industry Awards for Excellence (14 Categories)

How AustralianSuper invests for members

opportunities from across the world and across different types of assets including:

Listed Shares

Owning listed shares means owning part of companies that are listed on a public exchange, like the Australian Stock Exchange (ASX). AustralianSuper invests in Australian and international companies.

Listed shares generally make money in two ways –through an increase in the share price and when companies pay dividends.

Private equity

Private equity involves investing in companies that are not listed on a public exchange like the ASX. AustralianSuper co-invests in private equity along with specialised private equity managers.

Unlisted infrastructure

Credit

Credit investments involve providing finance for an agreed period in exchange for a return. AustralianSuper has a specialised team that invests in private credit opportunities directly in the property and infrastructuresectors.

Fixed Interest

Fixed interest investments provide income from interest payments. Fixed interest investments include bonds and debt issued by governments and companies.

Cash

You work hard for your money – and that includes your super too.

Cash investments are short-term money market instruments. These are issued by banks, like the CBA, NAB and Westpac, governments and companies

So, you want to make sure it’s working to help deliver your best future.

Global diversification

You work hard for your money – and that includes

Infrastructure investments are assets that provide essential public services.These include bridges, roads, airports and power plants. AustralianSuper’s portfolio includes large-scale infrastructure investments in Australia and international markets

your super too. So, you

Our core purpose is to help members achieve their best retirement outcome, and that’s why AustralianSuper aims to enhance member returns.

want to make sure it’s working to help deliver

AustralianSuper has investments throughout the world. This helps support Australia’s economy while members benefit from growth in local and international markets. Importantly, this global approach can help reduce investment risk through diversification.

your

our local and international investment strategy, AustralianSuper is one of the top 20 largest pension funds globally3

Members first

Our core purpose is to help members achieve their best retirement outcome, and that’s why AustralianSuper aims to enhance member returns

Members ﬁrst

With over 3.5 million members and over $365 billion in member assets managed1, AustralianSuper is the country’s largest super fund2. We’re also an industry super fund, so profits go back into the Fund to benefit members.

1. Thinking Ahead Institute, Global top 300 pension funds, September 2022.

With over 3.5 million members and over $365 billion in member assets managed1, AustralianSuper is the country’s largest super fund2 We’re also an industry super fund, so proﬁts go back into the Fund to beneﬁt members.

With investment teams in Australia, London, Beijing and New York, we uncover world-wide investment opportunities to help grow your super. And with

Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns.

It’s Australian. It’s super. And it’s yours.

For a comprehensive look at understanding where AustralianSuper invests, visit How we invest.

investment opportunities to help grow your super. And with our local and international investment strategy, AustralianSuper is one of the top 20 largest pension funds globally3

It’s Australian. It’s super. And it’s yours.

Find out more today Visit: australiansuper.com/join-today or scan the QR code for more info.

This information may be general financial advice which doesn’t take into account your personal objectives, financial situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement available at australiansupe r.com/pds or by calling 1300 300 273. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the TMDs at australiansuper.com/tmd . Sponsored by AustralianSuper Pty Ltd, ABN 94 006 457 987, AFSL

Find out more today

1. As at 31 December 2024.

With investment teams in Australia, London, Beijing and New York, we uncover world-wide

2. APRA Annual fund-level superannuation statistics September 2024. Released December 2024.

Visit: australiansuper.com/join-today or scan the QR code for more info.

1. As at 31 December 2024

2. APRA Annual fund-level superannuation statistics September 2024. Released December 2024.

3. Thinking Ahead Institute, Willis Tower Watson, Global top 300 pension funds study, September 2024. Sponsored by AustralianSuper. This may include general financial advice which doesn’t take into account your personal objectives, financial situation or needs. Before making a decision consider if the information is right for you and read the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the TMDs at australiansuper.com/tmd. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.

3. Thinking Ahead Institute, Willis Tower Watson, Global top 300 pension funds study, September 2024 Sponsored by AustralianSuper. This may include general ﬁnancial advice which doesn’t take into account your personal objectives, ﬁnancial situation or needs. Before making a decision consider if the information is right for you and read the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273. A Target Market Determination (TMD) is a document that

target

a product has been designed for. Find the TMDs at australiansuper.com/tmd. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.

ASIAL SECURITY INDUSTRY LICENSING REPORT 2025

Now in its 6th year, the ASIAL

Security Industry Licensing

Report 2025 provides an annual update on individual and corporate security licence numbers across Australia. The report draws on licensing data from by state and territory security industry regulators.

Between 2019 and 2024, nationally the number of individual security licence holders grew by 19,801 - a 13.4% increase, whilst security firm/master licence holders grew 18.4% to 13,220.

Looking back even further, since the mid-1990’s individual security licence numbers have risen by a massive 351%, reflecting the industry’s rapid growth in safeguarding the community. Based on current growth projections individual security licence numbers will surpass 200,000 in the next 5 to 6 years.

What this clearly demonstrates is the increasing reliance by business, government and the wider community on the broad range of services provided by the security industry. What it also highlights is the urgent need to implement nationally consistent professional standards for the industry.

Private security personnel account for 51% of Australia’s national security mix, more than defence and law enforcement forces combined. Achieving nationally consistent regulatory standards for the security industry is the elephant in the room when it comes to Australia’s national security mix. By failing to act now, goverment is burying its head in the sand.

As the latest security licensing data illustrates, the longer we put off doing something about implementing national professional standards, the challenge faced will only become bigger. ASIAL will continue to advocate for nationally consistent professional standards which are in the best interests of the nation.

This year’s figures show that individual security licence holders across Australia grew by 6.10% over the past year. The following jurisdictions recorded growth in individual security licence numbers - NSW (+2,368), WA (+1,261), VIC (+5,693), ACT (+460), SA (+171) and TAS (+151).

However, individual security licence numbers fell in QLD (-330) and the NT (-153). With the 2032 Brisbane Olympic and Paralympic Games fast approaching, it will be important to turnaround the drop in individual licence numbers in Queensland.

Overall security firm/master licence numbers increased by 237 to 13,220, with only NSW not to achieve growth. Despite this, NSW still accounts for close to 50% of all security firm/master licences issued in Australia.

Acknowledgement

ASIAL would like to acknowledge the support provided by each state and territory security industry regulator in providing the licensing data to prepare this report.

• ACT – Access Canberra

• NSW – Security Licensing & Enforcement Directorate, NSW Police Force

• NT – Department of Trade, Business and Asian Relations

• QLD – Office of Fair Trading

• SA – Consumer and Business Services

• TAS – Consumer Building and Occupational Services, Department of Justice

• VIC – Licensing & Regulation Division, VIC Police

• WA – Licensing Enforcement Division, WA Police

Licences Snapshot

State of the Nation

Total Number of Licence Holders by State/Territory - End 2024

Year on Year Movement by State/Territory

ACT NSW

• The individual licence figure has increased by 460 over the period. This represents a growth of approximately 9.86%

• The Master licences figure has increased by 50 in the period, representing a 12.92% increase.

• Individual licence numbers grew by

QLD VIC

• Individual licence numbers fell by 1.3% (-330) to 24,983

• Security Firm Licences grew by 3.86% (+58), showing optimism in the security business sector.

• Individual licence numbers grew by 5,693 (+16.15%) highlighting strong growth.

• Security Firm Licences grew 0.96% increase (+18)

Licence Holders

• Individual licences saw a 1.78% increase (+171), showing steady growth in security licensing.

• Security Firm Licences grew strongly up 15.59% (+79), one of the highest percentage growths.

WA TAS

• Individual licences rose by 6.3% increase (+1,261), reflecting the continued strong growth in demand for security service post COVID.

• Security Agent Licences increased by 4.32% (+79)

• Individual licences increased by an impressive 5.18% increase (+151), indicating a rising interest in security as a career.

• Body corporate agent members remained stable.

• Individual licences fell by 6.53% (-153), reflecting the

• The Security Firm/Master Licences figure shows a 11.11% increase (+13), reflecting a growing number of

GROW YOUR CAREER!

Skills Enhancement for Security Professionals Course

Townsville: Tuesday, 24 June 2025 COURSE LOCATIONS

Cairns: Wednesday, 30 April 2025

Online and self paced options available.

Jobs Queensland (JQ) and the Australian Security Industry Association Ltd (ASIAL) are proud to present a new opportunity to progress your career: a FREE microcredential course, designed just for you!

The in-person and online Skills Enhancement for Security Professionals course funded by Jobs Queensland and proudly supported by the Queensland Government has been designed to boost your productivity, performance, and confidence on the job.

Developed and delivered by the University of the Sunshine Coast (UniSC), in seven short weeks (2 hours per week), you can strengthen your skills in communication, conflict resolution, customer service and behavioural observations.

Through targeted weekly workshops in de-escalation techniques, effective communication skills and strategic problem solving, you will learn how to reduce risks, improve community safety and stay prepared in today’s dynamic and ever-changing society. This course also focuses on behavioural observation skills, the latest industry information and strategies for reducing vulnerability.

A workplacefocused course to help you excel in the security industry

Scan here to watch video

By the end of this course, you will gain new tools and strategies to improve your day-to-day effectiveness and boost your career prospects.

Join us to gain the skills to lead confidently, enhance safety, and make a lasting impact in the field.

Don’t miss this opportunity to enhance your skills and advance your career. Register your interest today!

HOW IS THE COURSE DELIVERED?

7 x 2 hour workshops, every week for 7 weeks

Onsite in Cairns and Townsville

Simultaneously online for those outside of the delivery locations

Sessions are recorded each week for those who are unable to attend class at the scheduled times

Together, we’re building a stronger, more skilled Queensland security workforce.

COURSE OVERVIEW

WEEK 1: Risk Assessment and Reducing Vulnerability

WEEK 2: Behaviour Observation and Situational Awareness

WEEK 3: Customer Service and Stakeholder Engagement

WEEK 4: Building Rapport and Applying Empathy

WEEK 5: Negotiation and De-escalation

WEEK 6: Communication and Report Writing

WEEK 7: Confirming Knowledge and Applying Skills

ELECTRONIC SECURITY

Winner of the 2024 Australian Security Industry Award, Unsung Hero – Electronics Security Sector, and Most Valued Player Award at Genetec, Brad Ferguson, Customer Experience Team Leader, Genetec. Security Careers Case Study

Brad has worked in the security industry on and off since 2002. He learnt his craft doing residential and commercial installs with his father’s telecommunications company as an extra revenue stream. He and his father put in a lot of small back-to-base alarm systems and Brad graduated to commercial and enterprise projects.

In 2014, he scored a job installing Genetec systems and five years later was invited to join the company as a field engineer, supporting its network of partners to deploy Genetec solutions. Since then, he’s worn a variety of hats, including customer care and technical support. Today, he’s the company’s inaugural customer experience leader for Australasia, responsible for supporting dozens of large and complex technical arrays, some of them comprising tens of thousands of interconnected devices.

Brad completed a Certificate 3 in telecommunications but the bulk of his learning has been on the job. There were no apprenticeships or clearly defined educational pathways back when he got started and, like his father, most people came to the sector via the telecoms industry.

One of Brad’s most satisfying career accomplishments was building a high-performing post-sales organisation for Genetec in the ANZ region. Until early 2021, the bulk of their customer and partner support was delivered via the company’s Singapore and Montreal offices but Brad could see obvious advantages in having a team on the ground. After making a compelling case for the establishment of a local function, Brad was charged with making it happen. Fast forward four years and he heads up a team of six technicians, who do a stellar job of training and supporting their partners at every stage of the customer lifecycle. Having this local capability has helped Genetec secure multi-year enterprise contracts across the transport, utilities, education and retail sectors and contributed to a strong customer retention rate.

A challenge that comes standard when you’re supporting large, complex arrays can be compounded when a customer is situated remotely. In early 2024, Brad had to race to catch an international red-eye flight to investigate a product bug that was causing operational issues for a major government authority. To get to the bottom of what was going on – and get it sorted! – He had to pull together a group of software developers from their Montreal office

and product specialists from the customer’s hardware supplier. It took less than a week to implement an effective solution but getting everyone working together on the fix, while minimising disruption and managing the customer’s expectations, required a great deal of focus and resolve.

What does it mean to win the Awards?

It’s a great feeling to be acknowledged in the industry. Also having your colleagues in sales and post-sales recognise and appreciate the effort you put in means you must be making their jobs easier. Knowing that helps make the long days and occasional sleepless nights worthwhile!

What do you enjoy about working in the security industry?

First and foremost, I love the challenge. The electronics and digital security industry is constantly evolving and there are always new products to learn. Potential problems are becoming significantly more complex and that makes nutting them out more satisfying. The other big upside is the camaraderie. Being part of a collaborative team where people support one another to find solutions and feel free to speak their minds makes coming to work enjoyable and rewarding.

What would you say to someone considering a role in the security industry?

Embrace it! It’s an industry that’s growing fast so there’ll be lots of opportunities to move around and develop your knowledge and skills across a variety of domains – you won’t be forced to stagnate in some small, narrow realm. If you’re someone who is analytical and technical – the sort of person who likes to hold back and work out exactly what’s going on before they jump in – you’ll be in your element. Readiness to rise to the challenge and be accountable is essential because if you’re supporting a major customer who relies on your solutions to run their operations, you need to be willing to stick around until the job is done. Bonus points if you don’t mind working long hours occasionally!

Security Careers Case Study

PROTECTIVE SECURITY

Awarded a Training Scholarship to the US with an International Law Enforcement Association, Sheridan Zhang, Training Specialist - NSW, MSS Security.

Sheridan has been in law enforcement and government for 30 years with related security experience. Prior to MSS Security, she worked for the NSW Police Force, Security Licensing & Enforcement Directorate (SLED) for 10 years within the Training Regulation Unit. She has worked at the NSW Police Force Armoury unit, the NSW Police Force Weapons Disposal unit and was a Senior Sheriffs Officer/ Tactical and Field instructor with the NSW Sheriff’s Office for 10 years, (including 1 year within the Operational Support Group).

It was over 18 months ago when she considered leaving the public sector after decades, to take a job as Training Specialist – NSW at MSS Security in the private sector. For her, this was a big career decision, with a lot of apprehension in taking such a step, and one she did not take lightly. Through a great deal of consideration and asking family and friends whether or not she should take the plunge, she finally decided to do it. To her surprise, she has found her role at MSS Security very rewarding, enjoyable and an avenue where she can make a difference. MSS Security is a highly professional company that values its employees and nurtures and encourages them. It turned out to be one of the best decisions she has made.

Although she has only been with MSS Security for over 18 months, she feels that some of her experience working in security-related fields at different levels, has complemented her role.

Sheridan holds Qualifications in Business Administration, Government, Security, Leadership and numerous accredited and non-accredited tactical training (AUS/US).

Sheridan’s successful approach is her inquisitive nature, enthusiasm for learning and connection with people. Finding things that she is passionate about and having a plan that supports her goals and aspirations. She believes that trying new things does not on its own make us successful, it is the sustainability of these things that does.

When Sheridan is confronted with challenging projects, she finds that consultation and research is important. Equally is the ability to improvise, adapt, and show true grit to get things done.

What does it mean to win the Award?

Awarded the Training scholarship to the US, I was, and still am, the only officer to have officially represented that organisation in this capacity at an international level. My successful application meant I was able to return with new ideas and improvements to my organisation. I was able to successfully contribute to theory and practical operational training to my officers that would assist them and the wider community. I even spoke on Australian breakfast radio in relation to my scholarship and the importance of training within law enforcement communities, which was a great experience.

I nearly didn’t apply for the scholarship because of self-doubt and thinking maybe it wasn’t the right time. This Scholarship always serves as a reminder to me now, that if I waited for the ‘right time’ I may never have applied. I’m proud of my younger self for this.

What do you enjoy about working in the security industry?

In my position, it is the opportunity to make a difference to officers so they can make a difference within their communities. Security officers are often, immediate responders to situations, and it makes me proud to work with officers that provide exceptional service to the public and continue to be part of the extended law enforcement community.

What would you say to someone considering a role in the security industry?

Thinking of joining the security industry? Great! I would suggest that you do your research about working within security, ask questions and attend open days. Talk to the business managers or representatives to clarify expectations. There are so many different roles within the security industry, you do not need to limit yourself to one particular area of the industry. Always try to continue learning, transferable skills are an asset in this industry.

Being a Security Officer can be a career and not just a job. It is an important and highly rewarding career pathway. Consider the core values of the organisation and the work culture you wish to join and look for a supportive environment that resonates with you.

YOUR INDUSTRY EVENT

27-29

Security Exhibition & Conference: Achieve Your Business Goals

Join Australia’s leading security event where innovation meets opportunity, and connections turn into business success. The Security Exhibition & Conference is the premier platform for engaging with Australia’s largest gathering of security buyers and decision-makers.

This event brings together influential managers, end users, consultants, and integrators, creating an environment where every conversation

can unlock new opportunities. Showcase your innovations, launch cutting-edge solutions, and position your brand as an industry leader while generating high-quality leads that can drive tangible business growth.

Don’t miss your chance to be part of this transformative event for the security industry. Secure your exhibition space today and connect with the future of security.

HEADLINE

The Must Attend Security Industry Event of 2025

As security threats grow more sophisticated, staying ahead of the curve has never been more critical. This August, the Security Exhibition & Conference returns to ICC Sydney, providing an essential platform for industry leaders to connect, collaborate, and showcase cutting-edge security solutions.

In an increasingly interconnected world, businesses face evolving risks that demand advanced security strategies. The Security Exhibition & Conference has been developed through extensive industry consultation to address these challenges head-on. More than just a trade show, this event is the premier gathering for Australia’s security sector, bringing together experts, innovators, and decision-makers to shape the future of the industry.

What makes this event stand out is its results-driven approach. Over three dynamic days, exhibitors will engage with thousands of qualified buyers actively seeking solutions to safeguard their assets and infrastructure. Every conversation presents an opportunity to form valuable business connections, ensuring a high return on investment for participants.

Past exhibitors have consistently reported strong business growth, market expansion, and increased brand recognition as a direct result of their participation.

“We recently exhibited at the Security Exhibition and Conference which turned out to be a great success for us. It provided an excellent opportunity for networking, allowing us to connect with industry professionals as well as current and potential clients. Our presence at the event significantly boosted our brand awareness, helping us reach a broader audience and solidify our position in the market.” – 2024 Exhibitor

Whether you’re launching new products, reinforcing your market presence, or seeking strategic partnerships, this event provides a unique platform to achieve your goals.

Beyond generating leads, the conference fosters meaningful industry collaboration. Security professionals, consultants, and decision-makers gather to exchange insights, explore emerging trends, and drive innovation forward. These connections extend beyond the event, creating lasting business relationships and industry advancements.

It provided an excellent opportunity for networking, allowing us to connect with industry professionals as well as current and potential clients.

“This event serves as a crucial hub for security professionals, bringing together cutting-edge technology, innovative solutions, and industry leaders under one roof. The comprehensive nature of the exhibition, covering everything from physical security to cybersecurity, reflects the evolving landscape of our industry. We take great pride in being part of this exceptional event...It’s not just an event; it’s a cornerstone of professional development and business growth in our sector.” – 2024 Exhibitor

With the security landscape evolving rapidly, being part of this event is not just about staying relevant—it’s about leading the way. Premium exhibition spaces are filling quickly, so now is the time to secure your place.

Don’t miss your chance to position your brand at the forefront of the security industry. Contact our team today to reserve your space and join us this August at ICC Sydney for the most influential security event of 2025. Be part of shaping the future of security.

ASIAL NATIONAL FEEDBACK SURVEY MEMBER INSIGHTS

These insights highlight ASIAL’s strengths while also identifying areas where members seek more value, ensuring we continue to enhance member experiences.

78%

Satisfied/Very Satisfied

“Someone always gives advice when needed.”

The vast majority (78.12%) of respondents are either satisfied or very satisfied with ASIAL.

“ASIAL is great for inclusion of disability.”

“ASIAL is a necessary component for the security industry – without this organisation, too many rogue operators would exist.”

AREAS FOR IMPROVEMENT:

“The information update is timely and of quality.”

“There when needed.”

“The association represents the security industry well and provides good support to various disciplines.”

“Best help we have ever had.”

“Have always had a good rapport and outcome when I’ve had to contact ASIAL.”

“Like others in remote areas (Darwin, top WA, QLD, outback areas), we are not able to gain the full value due to isolation. Attending events, conferences, and expos is expensive.”

“National security certification - not state-based.”

SOLID PROTECTION

AON & ASIAL Combined Security Liability

Security and the safety of other people’s property is your business. Protecting your business is equally important.

AON has over thirty five (35) years’ experience working with the Security Industry and has designed specific insurance cover that aims to meet the needs of security businesses. We have an in-depth knowledge of the risks associated and the insurance programs required to help reduce your exposure.

The difference is clear, speak to Michael Pham your AON Relationship Manager for ASIAL Members for an obligation free quote and get the peace of mind you deserve.

Michael Pham

AON Security Client Manager 02 9253 7326

Michael.pham@aon.com

AON & ASIAL POLICY HIGHLIGHTS

Designed specifically for security organisations and Approved by the Australian Security Industry Association

APRA (Australian Prudential Regulation Authority) authorised insurer – Liberty International Underwriters. Tailored Business Activity to capture your risk associated to your unique security activities

Financial Loss Liability (Errors & Omissions) is Automatically included up to $2,000,000

Loss of Keys Cover Automatically included up to $500,000

Loss of Money Cover Automatically included up to $100,000

Cover for the use of guns and dogs automatically included $1,000 excess for crowd control/assault claims, our competitors impose a $5,000 excess for claims of this nature

No injury to contractors/sub-contractors excess, otherwise known as worker to worker excess, our competitors impose a $25,000 excess for claims of this nature

Civil Liability Professional Indemnity included as an optional extension

Statutory Fines & Penalties included as an optional extension

Cover for Cash in Transit / Cash in Safe optional extension

Artificial Intelligence and Workplace Surveillance

By Chris Delaney ASIAL Industrial Relations Advisor

With the rise in use of Artificial Intelligence (AI) as a workplace surveillance tool, we take a look at Workplace Surveillance legislation across Australian States and Territories to highlight some of the challenges and considerations for Employers and Policymakers.

Legislation lags behind when it comes to Artificial Intelligence (AI) and Workplace Surveillance. The Standing Committee on Employment, Education and Training (the Committee) published its findings on 12 February 2025. The Committee considered how AI and Automated Decision Making (ADM) are being used in workplaces and possible safeguards to guide their development and implementation.

The report made twenty-one recommendations, including enhancing employee protections, especially regarding their data and privacy, such as protection against excessive and unreasonable surveillance in the workplace, and safeguarding equality and inclusivity.

The rise of hybrid work, accelerated by the global pandemic, and the ongoing advancements in AI, have created new challenges for workplace surveillance in Australia. AI tools, such as facial recognition, GPS tracking, and performance monitoring, are increasingly being used by employers to monitor and manage employees, especially in remote and hybrid work environments.

While AI can enhance productivity and security, it raises concerns about privacy and employee rights, requiring careful consideration of existing legislative frameworks to protect workers’ rights.

Current Use of AI in Workplace Surveillance in Australia

AI-driven surveillance technologies are used across various sectors to monitor employee productivity, track work patterns, ensure safety, and even prevent fraud. Common applications of AI in workplace surveillance include:

1. Performance Monitoring: AI tools that analyse workers’ digital activities, such as emails, keystrokes, and online interactions, to assess productivity and behaviour. In hybrid work setups, employers may use AI-powered systems to monitor how much time an employee spends on tasks or whether they are meeting targets.

2. Facial Recognition and Biometric Surveillance: Some workplaces use AI-based facial recognition or fingerprint scanning systems to track employee attendance or monitor behaviour and safety.

3. Video and Audio Surveillance: AI-enhanced cameras that analyse employee behaviour during video calls, such as detecting emotions or engagement levels, to optimise performance or flag issues. This has raised valid concerns about the extent of surveillance that may occur without employee consent in some jurisdictions.

4. Location Tracking: With the increase in remote work, location-based services are being deployed to track employees’ whereabouts, often through mobile apps, GPS systems, or office access logs, which may infringe on privacy if misused.

5. Predictive Analytics and Employee Profiling or ADM: Probably the most alarming of all so far, these AI systems may also be used to predict employee behaviour based on historical data, e.g. absences, performance metrics, or even social media activity. These predictive tools can have implications for hiring, promotions, and terminations.

Legislation on Workplace Surveillance in Australia

Workplace surveillance laws in Australia vary between states and territories. While there is no national legislation explicitly regulating AI surveillance, each jurisdiction has specific laws that govern workplace monitoring, privacy, and employee rights.

1. New South Wales (NSW)

• Workplace Surveillance Act 2005 governs workplace surveillance in NSW.

• Employers must notify employees if they are being monitored by surveillance devices, including those using AI. The act covers both video and audio surveillance.

• Surveillance must be for a legitimate purpose and used in accordance with the law, and employees must be notified in advance about the surveillance methods being used.

2. Victoria

• Surveillance Devices Act 1999 regulates workplace surveillance in Victoria.

• Employers are required to notify employees before surveillance is conducted, including surveillance of employees through computers, phone systems, or video cameras.

• Specific rules apply for recording audio in workplaces, requiring consent.

3. Queensland

• Workplace Surveillance Act 2005 in Queensland mandates that employees must be informed if surveillance is being used.

• However, it is an offence under Section 227A of the Criminal Code to photograph or video record

people without consent in places where there is an expectation of privacy, such as a bathroom, bedroom or changing room.

• Similar to NSW, AI-based surveillance systems must be disclosed, and employees must consent to being monitored. This includes video surveillance in offices and performance monitoring through digital platforms.

4. South Australia

• Surveillance Devices Act 2016 covers workplace surveillance in South Australia.

• The legislation outlines the need for employers to provide notice of surveillance and includes restrictions on audio recording and video monitoring in specific contexts, such as private areas (e.g. bathrooms or changing rooms).

5. Western Australia

• Western Australia does not have comprehensive legislation specifically covering workplace surveillance. However, general privacy laws apply, and any surveillance must be reasonable and transparent.

• Employers must ensure they are not infringing on personal privacy or misusing surveillance tools.

6. Australian Capital Territory (ACT)

• Workplace Privacy Act 2011 governs surveillance in the ACT, emphasising employee privacy.

• Employers must provide notice of surveillance and respect the limits on what constitutes acceptable monitoring, especially if AI or digital surveillance is used to track employees’ behaviour, performance, or location.

7. Northern Territory

• The Northern Territory lacks specific workplace surveillance legislation but is governed by general privacy laws. Employers must avoid excessive or unreasonable monitoring and must obtain employee consent where surveillance methods are used.

8. Tasmania

• Workplace Surveillance Act 2005 applies in Tasmania, similar to the laws in NSW and Queensland.

• The law requires employers to notify employees in advance if they are being monitored by surveillance systems, including AI systems that track performance or behaviour.

Challenges and Considerations for Employers and Policymakers

1. Balancing Productivity and Privacy: While AI surveillance tools can enhance productivity and reduce risks, they must not infringe upon the privacy rights of employees. Clear guidelines need to be set regarding what constitutes acceptable monitoring.

2. Employee Consent and Transparency: AI-based surveillance technologies should be disclosed upfront, and employees should be informed about the data being collected and how it will be used. Employers should also ensure that employees are not subjected to invasive or disproportionate surveillance practices.

3. Ethical Use of AI: Employers should adopt ethical frameworks for AI surveillance that protect against discrimination, bias, and misuse. AI tools should be programmed to ensure fairness and transparency, especially when making decisions about employee performance, promotions, or terminations.

4. Cross-Jurisdictional Challenges: Since surveillance laws differ across states and territories, national consistency is needed to provide clarity on AI surveillance. A national approach to legislation would ensure better regulation and consistent protection of employee rights across all jurisdictions.

5. Workplace Culture: Excessive monitoring can erode trust and morale among employees, particularly when AI tools are used to track every aspect of their behaviour. Employers must strike a balance between leveraging AI for operational efficiency and maintaining a positive work environment.

What employers should do now

• Ensure you currently comply with the laws: Given the material risks of non-compliance including large penalties and potential for director personal liability, businesses with workplace surveillance or data collection policies and employee consent forms should obtain specialist legal advice on their document formation and contents to ensure that they are compliant and suitable for the purposes of the surveillance laws in each jurisdiction as it currently sits. Review these policies and your processes – and prepare for compliance with the new laws, as draft legislation is brought forward and enacted.

• Keep up with proposed changes in law: Employers of Australian employees and their service providers should keep abreast of changes in Australia’s complex workplace surveillance laws which is set to be amended as complicated new industrial laws are also being progressively implemented under the Fair Work Act 2009 (Cth) – and monitor developments which contain proposals to amend the federal or state / territory based laws relating to privacy and workplaces.

• If implementing new technology such as AI which impacts employees – get professional advice and conduct privacy impact assessments: Specialist legal advice should be sought to ensure compliance in the rapidly changing area – especially if you are implementing technology to monitor employees or prospective employees or implementing any automated decision-making processes which impact employees in your capacity as employer. Conducting a privacy impact assessment on the new technology and its impact is a good first step.

Conclusion

As AI continues to shape the workplace, particularly in hybrid and remote work environments, the need for updated, consistent, and clear legislation is more important than ever. Employers in Australia must ensure they comply with existing workplace surveillance laws, while policymakers should work towards creating frameworks that protect workers’ privacy and rights, all while allowing businesses to harness the benefits of technological advancements.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not intended to be relied upon in any cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to a workplace relations specialist.

2025 WOMEN IN SECURITY SURVEY KEY LEARNINGS

IDENTIFIED AS FEMALE RESPONDENTS 56 89%

FEEL SECURITY AS A CAREER OPTION IS UNDER-RECOGNISED AMONG WOMEN OF ORGANISATIONS ACTIVELY BOOST FEMALE PARTICIPATION; 38% DO NOT 43%

OF ORGANISATIONS CELEBRATE INTERNATIONAL WOMEN’S DAY 63%

RECOMMEND RESEARCHING ROLES AND ORGANISATIONS TO ENSURE THE BEST FIT. 64%

BELIEVE FLEXIBLE HOURS ACCOMMODATING FAMILY ARE ESSENTIAL FOR WOMEN 39% 59% 67%

BELIEVE THERE ARE MORE SECURITY ROLES FOR WOMEN THAN FIVE YEARS AGO

70%

BELIEVE THAT WORKPLACE FLEXIBILITY AND CLEAR CAREER PROGRESSION BENEFIT WOMEN

ASIAL GRADED SECURITY MONITORING CENTRES*

ASIAL CERTIFIED REDUNDANT MONITORING CENTRES

WELCOME TO OUR NEW MEMBERS

NEW CORPORATE MEMBERS

NEW

CORPORATE MEMBERS

RECOGNITION PROGRAM

BRONZE

Rockleigh

UGL

ASIAL IN THE PALM OF YOUR HAND

ASIAL’s Security Insider Podcast Series

The ASIAL Security Insider Podcast series explores some of the issues and challenges facing the security industry.

EPISODE 127

Grow Your Own Security Micro-Credential

In this episode, we look at the momentous task Queensland has of maintaining day-to-day operations while scaling up in preparation for the 2032 Olympic Games.

In August 2020, the Queensland Security Industry Workforce Development Plan was released, which identified significant challenges and opportunities from emerging technologies, evolving licensing requirements, changing workforce demographics and adjustments to training packages.

EPISODE 128

Dealing with Blast Incidents

In this episode, we look at the realities of preparing for and dealing with Blast Incidents.

Our guest is Don Williams, a recognised leader in the field of bomb safety and security. In addition to being the author of Bomb Safety and Security, the Manager’s Guide, available through Amazon, and the current Managing Director of Layer 3 Services, Don has over 45 years of experience in dealing with explosives, beginning with 20 years as an army bomb technician, and then another 25 years working for a wide range of roles including corporate and government clients as well as events.

EPISODE 129

Women in Security - Opportunities & Challenges

In this episode, we explore the evolving landscape for women in the security industry.

To help us discuss important issues like career opportunities, challenges, and the pathways to success, we are joined by Hayley Van Loon, Deputy CEO of Crime Stoppers International and Managing Partner, Asia Pacific at Harod, and Claudia Nave, an analyst within the Digital Forensics and Threat Intelligence team from NBN Co.

EPISODE 130

The Future of Aviation Security

In this episode, we look at the future of aviation security.

To help us with our discussion, we speak with Steve Lawson of Paradigm, an aviation security and safety consultancy.

We look at the recent alleged security breach at Avalon Airport in Melbourne, the role AI is set to play in baggage screening, and ways in which technology is changing the way organisations will manage screening personnel.