GUEST SERVICES

Copy Services

Copying services for larger quantities of copies are available for a nominal charge at the Front Desk. Available 24 hours a day Press 0

Credit Cards

We honor American Express, MasterCard, Visa, Diners Club, and Discover. An authorization of your card at check-in will establish credit and will assist the hotel in expediting your check-out. Companies wishing to have their account billed directly must establish credit with hotel management prior to arrival. Although you may settle your account by cash or in-state check, a credit card will still be required at check-in to be authorized for incidentals and act as a security deposit.

Cribs and Rollaway Beds

Available on a first-come, first-served basis. There is a nominal charge for rollaway beds. No charge for cribs Press 0

Debit Cards

We highly discourage the use of debit cards for authorization at registration. If you choose to use a debit card, it will be authorized for the total estimated charges of your stay. Your bank will immediately place a “hold” on the amount of the funds. These funds will no longer be available for use from your bank account until payment of your account upon check-out. Upon departure, any unused amount will be released from “hold” status at the discretion of your bank, which could be from 3 to 10 business days. Hotel management will not be held responsible for any overdraft charges incurred as the result of authorization.

Do Not Disturb Policy

The hotel and its staff reserve the right to enter your room for any purposes including, but not limited to, performing maintenance and repairs, housekeeping, emergency situations, and checking on the safety and security of guests and property. Regardless of door signage, a member of the hotel team will be required to enter the room at least once every day, even if housekeeping is not required. Staff will knock and identify themselves before entering a room.

Dry Cleaning & Laundry

Same-day service is available Monday through Thursday. Garments dropped off at the Front Desk by 8:00 a.m. will be returned at approximately 5:00 p.m.

Emergencies

Call Front Desk (Press 0) or call directly Press 911

Fax Services

Available at the Front Desk, 24 hours. You may have faxes sent to the hotel at 920-230-6282

Fitness Center

Located on the second floor, available 24 hours a day. Room key required for access. Children under 15 years of age must be supervised by an adult. COVID-19 CAPACITY RESTRICTIONS MAY APPLY.

Forget Something?

We have a supply of personal care items, snacks, and beverages available in the sundry store at the Front Desk Press 0

Front Desk

For information, available 24 hours Press 0

Game Room

A game room is located on the first floor, adjacent to the Ground Round® at River’s Edge.

Gift Certificates

Available at Front Desk.

Guest Laundry

Coin-operated washers and dryers are located on floors four and seven. Laundry supplies are available in the sundry store at the Front Desk Press 0