GUEST SERVICES

Pool/Whirlpool

The pool and whirlpool are located on the first floor of the hotel. The pool area is open from 7:00 a.m. to 2:00 a.m. for adults; 7:00 a.m. to 11:00 p.m. for children through age 15. Children under age 12 must be accompanied by an adult. Room key required for access. No food or glassware is allowed in the pool area. Hours subject to change. COVID-19 CAPACITY RESTRICTIONS MAY APPLY.

Reservations

To make future reservations please go to bestwestern.com or contact the Front Desk Press 0

Restaurant

The Ground Round® at River’s Edge is located on the first floor of the hotel. Serving breakfast, at a charge, until 10:30 a.m. Monday through Sunday. Food Service hours: Sunday through Thursday 7:00 a.m. to 9:00 p.m., Friday and Saturday 7:00 a.m. to 10:00 p.m. Hours subject to change. Press 6300

Room Service

Room service is available Sunday through Thursday 11:00 a.m.9:00 p.m., Friday and Saturday 11:00 a.m. - 10:00 p.m. 20% service charge & 5% sales tax will be added to all orders. No vouchers please. Prices are subject to change without notice. Hours subject to change Press 6300

Safe Deposit Boxes/In-Room Safe

An in-room safe is located in the refrigerator/microwave cabinet for your convenience. Please use it for 24-hour protection of all of your valuables.

Smoking and Vaping Policy

This hotel is a smoke-free property. 2009 Wisconsin Act 12 amends Wisconsin state statute 101.23(2) and restricts smoking in public facilities, including hotels and hotel guest rooms. A person who smokes in violation of the smoking ban is subject to a forfeiture of not less than $100 and not more than $250. In addition, if you smoke in your room, a $250 cleaning fee will be charged to your credit card. Guests who smoke or vape will be responsible for hotel charges incurred as the result of triggering a smoke alarm resulting in hotel evacuation.

Sundry Store

A sundry store is available adjacent to the Front Desk. Miscellaneous beverages, snacks, convenience foods, and incidental items are available for purchase. Available 24

Telephone

Number Front Desk Press 0

Local Calls (No Charge) 8 + Number

Long Distance Calls—Direct Dial (Billed to Room)

Within Area Code 8 + 1 + 920 + Number

Outside Area Code 8 + 1 + Area Code + Number

Calling Cards (No charge if connecting via Toll Free number) 8 + The Service Number Indicated on Card Collect, Credit Card, Person-to-Person (Operator assistance not available from guest room phones)

Toll Free 8 + 1 + Number

Information—Billed to Room ($1.50 per call)

Local and National 8 + 411 800, 855, 866, 877, and 888 Numbers (No charge) 8 + 1 + 8xx + 555-1212

International Calls— Billed to Room 8 + 011 + Country Code + City Code + Number

Temperature Controls

Each guest room has individual climate controls.

Voicemail

A red light on a guest room phone indicates a message is waiting. To access voicemail messages Press Messages Button

Wake-up Service

Individual alarm clocks are located at your bedside. If you prefer a wake-up call Press 0