GUEST SERVICES

Hospitals

Aurora Medical Center, 855 North Westhaven Dr, 4.0 miles from hotel

Mercy Medical Center, 500 South Oakwood Rd, 3.7 miles from hotel

Housekeeping

8-920-456-6000

8-920-223-2000

We supply cribs, pillows (synthetic or feather), extra soap, hangers, linens, towels, and blankets Press 0

Ice Machines

There are ice machines located on floors two, three, five, six, and eight. Please use the ice bucket from your room.

Internet Access

There is a data port located on each desk lamp for hardwired access. In addition, wireless access is available throughout the property. Password provided at check-in. For 24-hour technical assistance, contact CCI Systems at 8-1-866-893-1775. See page 9 or call the Front Desk for additional information Press 0

Iron & Ironing Board

For your convenience, an iron and ironing board are located in the closet.

Keycards

We employ the latest in keycard technology for your protection. Your credit card number or other personal information cannot be encoded on your room key. Please contact the Front Desk immediately if you should lose your keycard. We will need to issue a new card and reprogram your room door. Identification will be required

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Lost & Found

To report or claim lost articles, contact housekeeping

Lounge

Luggage Assistance & Storage

Luggage assistance available 7:00 a.m. to 9:00 p.m.

Complimentary storage available

Mail & Postage Stamps

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U.S. mail drop and postage available for purchase at Front Desk.

Maintenance

If anything in your room needs attention

Manager on Duty

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Meeting Rooms

Press 6285

The Ground Round® at River’s Edge is located on the first floor of the hotel and is open Monday through Sunday from 11:00 a.m. to close Press 6300

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Meeting rooms are available for private rental. To make arrangements, contact Sales and Catering Press 6291

Parking

Parking, some covered, is available in the ramp located to the west of the hotel. Always lock your vehicle and do not leave any valuables inside. The hotel is not responsible for lost or damaged items left in vehicles. Overnight street parking is not allowed. A $3 nightly municipal services fee is posted to your account for each night’s stay.

Pets

Pets allowed based on the availability of pet-friendly rooms. The pet-friendly rate is $25 per day with a $150 per week maximum. A refundable cleaning and damage deposit of $50 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning. Charges are subject to change.

Places of Worship

Denominations, service times, and directions to area churches are available from the Front Desk.