ATM Annual Report 2013 2014 by Afvalstoffen Terminal Moerdijk

Annual Report 2013 - 2014 Corporate Social Responsibility

4 ATM Annual Report 2013 - 2014

Inhoud A word from the board 8

Steady growth of a successful company Organisation and operational 12

The foundations of ATM Environment

More than just compliance Safety and quality 26

Risk management Employee 32

The core of the organisation Society 38

Environmentally aware Client and market 42

Providing total care to clients at home and abroad Finances 46

Stable results, reliable facts

Annual report information 50 GRI reference table 52 ATM in the news

Contact information 55 Key figures (fold out)

1 April Start of fiscal year 2013/2014

16 April Build of Hazardous Waste facility Theemsweg begins

5 April Reyms 60th anniversary

April 2013 >>

6 ATM Annual Report 2013 - 2014

24 April Tank depot is painted

ATM Annual Report 2013 - 2014

A word from the board

Steady growth of a successful company

In the fiscal year 2013/2014, ATM surpassed its good performances of the previous years. In a market that, for some time now, has been affeted by economic setbacks, this result is significant. With a solid market position, a safe and transparent operation and a focus on people and society we will continue to work on further growth in the years to come.

Financial

In 2013/2014 we also operated completely within

In the fiscal year 2013/2014, ATM generated a turnover

the licensing requirements. The spearhead of the

of more than 89 million euros; an increase of

environmental policy was the optimisation of our waste

3 percent compared to the previous year. A financial

gas remediation. ATM already complies with the legal

result that exceeded our expectations, partly due to

requirements, but wants to reduce them structurally. In

the fact that there were no incidental revenues to drive

2014 these efforts will lead to the installation of a new

the turnover in 2012/2013. We know how to engage

electrostatic filter (ESP), which will be used to remediate

new clients in all four markets in which ATM is active.

waste gasses even better. In order to demonstrate

This resulted in a significant increase in the processed

this further, our tank depot complies with all laws and

volumes. For example, the turnover of water treatment

regulations, procedures and information systems which

activities rose by 6 million euros thanks to autonomous

have been adapted and extended. The environmental

growth. Although there is a high pressure on prices, we

policy has led to a reuse rate of 95 percent, which

managed to meet this by processing higher volumes.

matches last yearâ&#x20AC;&#x2122;s excellent performance.

The collaboration of ATM with its sister company Reym has been a success for many years now. The mutual

Society

turnover rose to 10.6 million euros this year. We see

We are working towards a better living environment

future growth opportunities in the sludge and water

by giving hazardous waste a new use. Our social

treatment activities. Therefore, our efforts will be mainly

responsibility, however, does not stop there. We

directed toward a further expansion of this service.

also want to be a good neighbour. We continuously

Our shareholder provides us with a healthy investment

work towards preventing risks and nuisance to the

budget to achieve this growth.

surrounding area. Odour-related complaints are quickly investigated and followed up on. Air quality in the area is

Environment

further improved with the new degassing unit. Harmful

A company like ATM is not only driven by economic

gasses previously emitted into the air by ships can as

laws. Complex environmental legislation determines to

of this year be inspected and processed by ATM. Our

a large extent the field of activities. Compliance with

social investments show that we are locally involved.

legislation and regulations is an essential condition for

Furthermore, we also try to buy our products locally

us to be operational. Moreover, we make an effort to

as much as possible and in this way contribute to the

keep nuisance in the surrounding area to a minimum.

regional economy.

Achieved reuse rate in % Reuse

2013

2012

2011

2010

May 2013 >>

Operational

ships moored at our dock for cleaning and the disposal of

ATM is one of the worldâ&#x20AC;&#x2122;s largest hazardous waste pro-

waste. To enable further growth, we will optimise the dock

cessing companies. Last year, over 1.7 Mtonnes of waste

in the next fiscal year.

streams were processed in a sustainable manner; an increase of 0.2 Mtonnes compared to the previous fiscal

Client

year. For each plant this means that the thermal remedia-

Price, quality, sustainability and brand awareness.

tion plant processed 907 kilotonnes of contaminated soil.

These, in a nutshell, are the reasons why clients choose

The pyrolysis plant processed 43 kilotonnes of (pack-

and keep choosing ATM. We consider maintaining client

aged) hazardous waste and we also purified 756,504 m3

relationships an essential and challenging process in

of wastewater and sludge. The increase of almost 11.5

which transparency and trust are crucial. No less than

percent indicates our confidence in the growth opportu-

82 percent of our client base consists of established

nities in this market. Again, we saw a record number of

clients, which we regard as a token of faith. During the

10 ATM Annual Report 2013 - 2014

23 May Staff meeting for the close of the fiscal year

25 May Turkish party for ATM employees

28 May Works Council meeting

past year this was clearly confirmed by a customer

the success of ATM. It is due to them that we have

satisfaction survey in which clients rated the services

achieved this result together. Therefore, we want to

of ATM with an 8.4 on average. Providing high-

thank all our employees for their efforts and dedication

quality service is one of our top priorities. The Shanks

in the past fiscal year.

Hazardous Waste division therefore focus on a uniform market approach in order to provide full service to our clients. We call it Total Care.

CSR report Safety Safety is of main importance across all our activities.

With this annual report we want to inform all our

To reduce risks even further, the safety department of

stakeholders in a transparent and open way.

ATM wants to learn from every unsafe situation. This is

In this report we give a general presentation of

why we have made it easy for our employees to report

our company, focusing on our contribution to

risks. Reports are analysed and followed up on quickly.

people, environment and society. In addition, we

As a result, the willingness of our employees to report

want to report on our operational, financial and

increases. In the past year we also made preparations to

commercial performances of the past fiscal year.

fall under the BRZO (Decree on Major Accident Hazards)

This report also complies with the directives of the

regime. We intend to make the BRZO application in

Global Reporting Initiative (GRI), an internationally

the next fiscal year. For this we have mapped the risks

recognised standard for CSR reporting. The

and upped the level of demonstrability of assurances in

elements of the GRI can be found on page 52.

procedures. In addition, the Moerdijk-Haven fire station

ATM has a split fiscal year due to our English

became operational last year. ATM is one of the financiers

parent company Shanks Group plc. That is the

of this public-private collaboration. Furthermore, a new

reason why our report covers the period of April

traffic plan has improved our site safety.

2013 through March 2014. As for environmental accountability, this report

Employee

is in keeping with the reporting obligation of the

Our experienced employees are the core of the

government, which is drawn up per calendar

organisation. Without their involvement and loyalty we

year (2013).

would not be able to operate on the level we do now. We continuously invest in being a good employer, for which we focus on the professional development of our people, attracting young employees and also increasingly our employees health. In order to remain attractive as an employer in the future, we are professionalising the current personnel policy.

Strategy At the tail end of the past fiscal year, the management team redefined the ambitions of ATM. Our ambition and how to achieve it will be detailed in a strategy map. In this strategy map we will describe how we want to create added value for all our stakeholders.

Acknowledgements The focus is always on our employees. They do the ordinary extraordinarily well. Around the clock, 24 hours

On behalf of the board,

a day, 7 days a week... Their involvement, loyalty and

Jonny Kappen, Managing Director (right)

expertise is what humanises ATM. Our employees are

Jacques de Jong, Compliance Director

Organisation and operations

The foundation of ATM

ATM Annual Report 2013 - 2014

We stand for an efficient business operation which focuses on quality improvement and innovation. We are enterprising and respond promptly. Around the clock, 24 hours a day, 7 days a week.

Organisation

employees. The Works Council consists of seven members, who meet four times a year. Moreover, the

Shareholder

Works Council also meets with the executive board four

ATM is a limited liability company. All shares are in the

times a year. In the past year, the Works Council focused

hands of Shanks Hazardous Waste B.V. which, in turn,

on subjects including those related to safety, health,

is part of the English listed company Shanks Group plc.

environment, HR, finances, projects and legal affairs.

The Shanks Group comprises several companies that are specialised in waste and recycling. Within Shanks,

Strategy

ATM constitutes the Hazardous Waste Division, together

At the close of the past fiscal year, the management

with sister company Reym. Other Shanks divisions are

team of ATM held a strategic session and redefined its

Organics, Solid Waste and Shanks UK Municipal.

ambitions. This ambition is represented schematically on the strategy map on the next page. It describes how ATM

Branches

wants to achieve its ambition and wishes to create added

The ATM group comprises 5 branches, of which

value for its stakeholders. It is our aim to launch the

Afvalstoffen Terminal Moerdijk B.V. in Moerdijk, the

strategy in the next fiscal year.

Netherlands, is the head office and constitutes the largest production site. The second production site of the ATM Group is Jaartsveld Groen en Milieu B.V. in Steenbergen, the Netherlands. In addition, Ocean Combustion Service

Operational

N.V. in Merksem (Belgium), ATM Entsorgung Deutschland GmbH in MĂśnchengladbach (Germany) and ATM EspaĂąa

Thermal remediation plant (TRP)

in Barcelona (Spain) are sales offices. Furthermore, agents

The thermal remediation plant (TRP) including the The

all over the world work for ATM.

thermal remediation plant (TRP) including the waste gas remediation system dominate the ATM site. On an annual

Board of directors

basis, the TRP can clean 1 Mtonne of contaminated

The management team is responsible for the management

minerals. The TRP is energy-driven with fuel recovered

of ATM. The statutory board consists of two board

directly or indirectly from waste. For more process

members of the Hazardous Waste Division and three

information and animations, please visit our website.

ATM directors: the Operations Director, the Compliance Director and the Sales & Marketing Director. Together with

Development and innovation

the Environment Manager, Safety Manager, HR Manager,

The storage shed we built last fiscal year for soil taken

Controller and International Sales Manager, they constitute

in is now fully operational. A small setback was a

the management team of ATM. The International Sales

malfunction of the dust filter in December 2013. Although

manager joined last year in order to grow the international

we have already started building a new electrostatic

focus of ATM in the management team.

filter (ESP), it will not be completed until August 2014. Repairs to the current ESP allow emission standards to

Employee participation

be observed until then. The advantage of the new, larger

ATM has a Works Council which represents our

ESP is that emissions are well below the standards.

ATM 2020 Strategy Map ATM 2020 Strategy Map Shanks Purpose & Vision Purpose: We CARE for the future by Making More From Waste Visie: To be the worldâ&#x20AC;&#x2122;s MOST RESPECTED waste-to-product company

Our value proposition towards... Policy Maker/ Regulator

Society

We operate safely, with minimal nuisance and pollution, and with due observance of laws and regulations together with a sincere commitment and responsibilty towards our environment

Clients

Employees

Shareholder

Offering a safe and continuously available processing capacity and capability, and taking Total Care At the best price/quality ratio

With a safe, healthy and social working environment

And creating sustainable value for Shanks Plc

We create sustainable (financial) value to secure the continuity of ATM Financial Achieving a growth in revenue of more than 30% , towards an annual revenue of â&#x201A;Ź 120 mln in 2020 Water +45%

Soil +26%

Pyro +6%

With a Return on our Capital Employed (ROCE) of more than 15% per annum

Other -10%

What does this mean for our business processes? Innovation

Customer Relationship Management (CRM)

Increase (quantity) and improve (quality) the processing capacity and capability of our Waterside operations

(Long-term partnerships versus (one-time) clients)

Adapt and enable our TRI to process a broader variety of Soil and TAG substances

Capture and share customer and market insights and information

Differentiate in customer relationship management

Safety, Health & Environment

Operations

Become more proactive in our safety and environmental care through applying our safety and environmental standards intrinsically

Constantly improve and optimise the efficiency (lowest cost) and availability of our processing capability and chain, within the legal framework and our license to operate

Consider safety and environmental matters and impact already during the acquisition phase Operate and act with a strong and internalised notion of safety and risk

Innovate proactively

Develop and implement Customer Portals

Towards our clients we all act friendly and service oriented

Operate within our License to Operate with safety as top priority and minimal nuisance for society

Business Services (HR, F&C, Procurement and ICT) Meet the demands and requirements of our internal and external stakeholders at the lowest possible cost through lean and highly automated (transaction based) support processes

Proactively provide decision support as well as solicited and unsolicited advice towards business and line management , in addition to policy development and monitoring compliance

Proactively support business and line management in complying with our policies and process standards

...and further developing ourâ&#x20AC;Ś Human Capital

Information Capital

Attract and retain competent ATM staff who proactively and openly take on responsibilities, with an entrepreneurial spirit and a strong notion for safety and the interests of our clients

Provide robust, secure and reliable information systems effectively supporting all our operations

All management levels consistently and visibly appreciate achievements, initiative as well as openness and engagement

Enable fact and insight based decision making through providing prospective and relevant information from our wealth of information Enable continuous improvement of our business processes (increasing efficiency)

Ensure knowledge retention and continuous knowledge development

Enable proactive risk management

Offer a safe and healthy working climate

Enable the capture, distribution (sharing) of and access to our knowledge

Organisational Capital

Leadership

Engineering, Operations and Maintenance work together effectively from a future-proof and clear division of roles and responsibilities

Our Management Team is committed to a collective and inherent responsibility and demonstrates unity and discipline in policy and execution

Responsibilities and decision power are delegated as much as possible to the forefront of our organisation and operations

We lead with awareness of content and visible in the workplace

We are a learning organisation where initiative and openess are highly valued

Ensure the continuity of a diverse management team (succession planning)

Information is consequently and openly shared from top management to shop floor

All underpinned by our Core Values (IMPACT) 14 ATM Annual Report 2013 - 2014

(For more information, see the chapter on Environment, page 22) Next year we will be replacing 18 metres of

Jaartsveld 1

the rotating drum and optimising the plough share mixer. This machine wets the remediated soil from the TRP,

Jaartsveld Groen en Milieu in Steenbergen is also

preventing the occurrence of dust emission.

part of the ATM Group. Bulk materials such as soil, sewer sand, drain sand, ground sand and sweeping sand are all processed by extractive

TRP waste streams

cleaning. Processing these waste materials is done by means of mineral separation and flotation

• Contaminated soil;

techniques. After processing, a large clean

• Tar asphalt granulate (TAG);

fraction, suitable for reuse, and a small residual

• Contaminated rubble;

fraction remain. Jaartsveld also has a soil depot

• Blasting grit;

to temporarily store batches of soil before they are

• Sieve sand;

reused.

• Sewer sand, drain sand, ground sand and In 2013, 88 kilotonnes of soil and sandy

sweeping sand (RKGV);

materials were taken in for cleaning, almost

• Matured dredge spoil.

5 percent less than the previous year. In the soil depot, 2 percent more material was

Amount of processed waste in the TRP

treated compared to 2012, which makes a total of 50 kilotonnes. In 2013, over 75 kilotonnes of

1.200

material was used immediately for recovery. 800

kilotonnes

The acceptance, discharge and processing of waste materials as well as the delivery of remediated material are all subject to stringent

400

procedures. These procedures are part of the 0

care system with regard to environmental, health 2009/10

2010/11

2011/12 years

2012/13

2013/14

& safety and quality aspects. This care system is certified in accordance with ISO 14001. Furthermore, Jaartsveld is also in the possession

Pyrolysis plant

of BRL7510 and BRL9335 certificates.

The Pyrolysis plant (the Pyro) on the ATM site is used to process packaged hazardous waste and partially solid oil

In 2013 we had verification visits of the ‘Midden

waste substances. Pyrolysis is an incomplete incineration

en West-Brabant’ service area of the Water Board.

process at a high temperature and a shortage of oxygen,

No serious shortcomings were identified. For more

resulting in a combustible gas that is subsequently used

information, please visit www.jaartsveldgm.nl

in the TRP. For more process information and animations, please visit our website. Development and innovation Thanks to the installation of a vacuum ring pump, the extraction system of the shredders has been optimised. The pump ensures that (chemical) substances that react with each other are extracted more quickly and efficiently and the emissions cannot escape from the shredder.

1 The figures of Jaartsveld shown here refer to the calendar

year 2013 (for further explanation, see page 51.)

Improving the quality of the pyro slags, so that further processing is no longer required, is still in a pilot phase.

3 June First preparations for new electrostatic filter (ESP)

11 June Visit of the Municipal Executive of Moerdijk

7 June Visit of pupils of the Liduinaschool in Breda

June 2013 >>

Furthermore, a licensing procedure is underway for a

the safety of this process is increased significantly. By

new tank depot to store waste streams that have to be

extending the purification with two biological reactors, the

processed.

reliability and the processing capacity will be increased. It is our wish to make the SOVI process emission-free, as for example with the disposal of sludge from the

Pyro waste streams

lorries into the designated sludge tanks. However, it is a challenging project, as safety and environment conflict with each other.

• Paint waste, such as solvents, paint residues and paint cans, brushes or cleaning rags; • Oil-containing and organically packaged waste,

Wastewater and sludge streams

such as inks, resins, glues and sealants; • Small chemical waste (scw);

• It is possible that wastewater is

• Oil-containing, partially solid oil waste substances in bulk;

released when tanker ships, land tanks, sewers and installations are cleaned. It can also originate from

• Products past their sell-by date from the

the production processes of the (chemical) industry

pharmaceutical industry.

or refineries. • Sludge (oil-containing or not), for example, is

Amount of processed waste in the Pyro plant

released when wells and tanks are cleaned. Especially during maintenance stops at refineries, large amounts of sludge can be released in a short

period of time. 40

Amount of processed wastewater and sludge 20

900

2009/10

2010/11

2011/12 years

2012/13

2013/14

600

kilotonnes

6 June Preventive Medical Examination of ATM employees

300

Wastewater and sludge processing The wastewater and sludge processing plant is located at the north side of the ATM site, close to the Hollandsch

2009/10

Diep. It consists of the sludge reception and processing

2010/11

2011/12 years

2012/13

2013/14

Development and innovation

Dock activities

Processing wastewater and sludge is a growing

ATM has a dock on the Hollandsch Diep, a busy inland

business for ATM and extending this activity is one of

waterway between the international ports of Antwerp and

our main areas of attention. Especially the construction

Rotterdam. Ships with a draught of up to 7.5 metres can

of the Hazardous Waste location at the Theemsweg in

dock here to use the services of ATM. For the receipt and

Rotterdam will boost the growth. In order to reduce odour

processing of ship-generated waste, ATM is designated

emissions, the basins with purified water from the reactors

as port reception facility (PRF). For more process

have been closed off. At the beginning of 2014 we started

information and animations, please visit our website.

to build 3 storage tanks, 10,000 m3 each, which will be completed at the beginning of 2015. Furthermore, the

Development and innovation

FFU has been completely closed off and covered with

For some time now, we have seen a considerable

nitrogen. As a result, no more oxygen can enter and

increase in the number of ships that call at ATM. To be

16 ATM Annual Report 2013 - 2014

19 June Neighbourhood Council

Dock activities

able to serve these ships optimally and to facilitate further growth, we made the decision in the past fiscal year to extend the dock. As a result, the capacity will increase by

• Intake of waste, wastewater

approximately a third. For the future we are considering

and chemical residues; • Cleaning cargo holds and tanks;

the construction of a quay, so that ships can moor here.

• Supply of steam and (hot) water;

We built a degassing unit the past fiscal year which allows

• Emptying slop tanks;

ships to degas their vapours in a controlled manner via

• Flushing;

a closed system. (For more information, see chapter on

• Making cargo tanks inert (using nitrogen);

Environment, page 22)

• Degassing of tanks.

Diagram of integrated processes

minated soil Conta al remediation Therm

Sed ime nt

Oil ter Wa

al cl ea nin g / M B

Packa ged w as te

lo gic

Shred der

Bio

ess Proc

Metal Wa te r

P u rifi e d w a t e r

Pyrolysis plant

Slag

Clean World

ts ven sol

s Ga

e treatment / SOVI Sludg

l/ Oi

iated soil Remed

taminated sludge Con

28 June Visit of Local Council of Moerdijk

Phy sical FFU chemical cleaning /

Wastewater

2 July Exposure investigation into hazardous substances

14 July ATM, Reym and Jaartsveld transferred to the independent holding company Shanks Hazardous Waste

5 July Launch of ATMosfeer, 12th edition

July 2013 >>

18 ATM Annual Report 2013 - 2014

17 and 18 July Major power failure at our energy supplier

23 July 30th anniversary of Jaartsveld Groen en Milieu

Environment

More than just compliance

ATM Annual Report 2013 - 2014

Cleaning up hazardous waste is the core activity of ATM. As we work with hazardous waste, complex legislation and regulations apply to our company. It is our main priority to comply with these. In the past year we reduced the emissions further and managed to maintain the reuse rate, which was high to begin with.

Compliance before result

Waste taken in per calendar year

Thousands of regulations apply to ATM, directly and indirectly. The cornerstone of our environmental policy

100%

Paint Paint waste waste

is to fully comply with the requirements laid down by licenses and legislation and regulations. From emissions

75%

to the air to the import of waste, and from requirements for liquid-proof floors to European regulations for

Departments are separate departments which each have a statutory director.

Waste for transitWaste for

50%

Waste used as auxiliary substance Waste used as

transit

50%

environmental reporting: compliance always comes first at ATM. To guarantee this, the Compliance and Operations

75%

auxiliarysoil/ substance Contaminated building materials

25%

Contaminated soil/

Wastewater including building materials waste sludge

25% 0% 2013 2011 2010 2012 1.958 Kilotonnes 1.555 Kilotonnes 1.755 Kilotonnes 1.642 Kilotonnes

Wastewater including waste sludge

2013 2012 2011 2010 1.958 Kilotonnes 1.555 Kilotonnes 1.755 Kilotonnes 1.642 Kilotonnes Significant increase in waste taken in 2013

Environmental management systems and innovation National and international environmental legislation is changing and becoming increasingly stringent. ATM pays more than the required care to the environment

Disposed reusable products and waste

by applying environmental care systems and technical

per calendar year

measures to all areas of our business operations. In many cases we take the initiative ourselves to do more than

100%

Business waste waste Business

required by the legislator. For continued compliance to all standards and conditions, there is a strong focus on

75%

technical innovation and demonstrability of compliance. We are currently optimising the waste gas remediation.

Pyrolysis residual wastePyrolysis residual

50%

Solid and liquid wasteSolid and liquid

waste

waste and Wastewater filter cake

50%

Furthermore, we continue to make improvements in order to offer responsible solutions for all kinds of waste.

75%

Wastewater and

Remediated soil and filter cake building materials

25%

Remediated soil and Purified water

25%

building materials

Intake and disposal of waste In 2013 ATM took in more waste than in previous years. Both the supply of contaminated soil and of wastewater showed an increase. The increase is visible across the board, as a result of which the disposal of the streams

2013 2012 2011 2010 1.741 Kilotonnes 1.478 Kilotonnes 1.696 Kilotonnes 1.725 Kilotonnes

Purified water

2013 2012 2011 2010 1.741 Kilotonnes 1.478 Kilotonnes 1.696 Kilotonnes 1.725 Kilotonnes Disposal of reusable substances rose considerably in 2013 Difference between intake and disposal lies in the increased storage capacity.

also rose. The disposal of remediated soil and building materials in particular showed a sharp increase.

Reuse of waste It is ATMâ&#x20AC;&#x2122;s objective to make waste as ready as possible

16 August Short maintenance shutdown for TRP and Pyro

August 2013 >>

unit, ATM is anticipating a ban on degassing which will

Reuse rate in 2013

come into force for benzene on 1 January 2015. For more information, please visit www.rijksoverheid.nl.Hazardous

Final disposal

gases, such as benzene, can be incinerated at ATM in a controlled manner. There is also a plan to extend the

Useful application

dock, thereby doubling the number of moorings.

Emissions

95%

Measurement results and checks show that ATM meets the requirements made to the quality of the waste gasses. As of 1 January 2013, this is regulated by law via the

Purified water

European Industrial Emissions Directive (IED) which was implemented in the Netherlands. As standards for emissions are tightened on a regular basis, we continue to pay attention to the optimisation of waste

The realised reuse in 2013 was 95 percent.

gas remediation. This way, we work towards a structural for reuse as secondary raw material or for energy

decrease of emissions.

generation. In 2013 the reuse rate was 95 percent. This

In 2014 we will be installing a new electrostatic filter (ESP).

ensures that the improvement made in the past years is

The new ESP has three times the capacity of the current

maintained. By optimising our processing techniques, we

filter. This results in the waste gases remaining in the filter

can also achieve a high reuse rate in the future.

longer, which benefits the filtering action. The ESP mainly removes dust and particle-bound components.

Degassing of ships In order to allow ships to degas in a closed system, ATM

Power consumption

has built a degassing unit. This unit is now licensed and

Processing waste uses energy. However, the plants at

operational: the first ships moored here in February 2014

ATM are designed such that, whenever possible, they use

to use the unit. For ships from the port of Rotterdam,

energy released during the process. For example, the TRP

the Moerdijk area is the first possibility for them to degas

uses gasses from the pyrolysis plant and the oil recovered

when underway. Previously, there was no place for ships

from the oil-containing sludge. In 2013 these substitute

to degas at a land-based unit, resulting in the substances

energy sources constituted 81 percent of the energy

being released into the environment. Odour complaints

consumption. 18 percent originated from purchased

were one of the reasons why the degassing of ships

electricity and the remaining 1 percent from natural gas.

became an issue in the past years. With the degassing

Last year we built a hot water tank to optimise the use of

Air emissions main components per calendar year 2013

2012

2011

2010

NOx

162

158

200

217

49*1

SO2

< 20

Dust

229,914*2

256,565

289,302

284,938

in tonnes

CO2

Components and emission values below reporting level have not been mentioned or are included with (<). *1 The Activities Decree of 2013 contains an annual standard of 30 for CO. ATM intends to apply for a permit change based on this Activities Decree. *2 The reduction appears to be caused by a decrease in the calorific value of the cleaned waste in the TRP.

22 ATM Annual Report 2013 - 2014

22 August Guest lectures delivered at the Florijn College in Breda

21 August Cycling tour in honour of the former managing director Jack Droog

the released residual heat. It acts as a large boiler and the

Power consumption in terajoules (TJ) in 2013

heat is used for the cleaning of ships.

Use of water Water is required for the cooling of the plants. ATM obtains the main part of this cooling water from the

470

surface water. When doing so, ATM pays a great deal of attention to the environment: obtaining water does

470

not result in the environment drying out or any other negative impact on the environment. We only use a small amount of (mains) water for the processes themselves. Cooling water is ultimately discharged into the Hollandsch

2.145

Diep. Purified water from our own purification plant is discharged into the sewer. In order to prevent standards

2.145

being exceeded, we monitor both the discharge into the surface water and the sewer water. In 2013 a few rises were detected which could be traced back to errors in analysis or sampling. Furthermore, in the third quarter of 2013 an increased value of heavy metals occurred. The discharge process was immediately stopped in order to

Purchasedaardgas natural gas Ingekocht Purchased natural gas Purchased electricity

Ingekochte elektriciteit

Purchased electricity

Incinerated substitute energy sources Verbranding substituutbrandstoffen

Incinerated substitute energy sources

find out what the cause was and to tackle it. Three days later discharging was resumed. In the first quarter of 2014, the discharging process was stopped for a couple

Of the energy used in 2013, 81 percent originated from substitute energy sources

of days for similar reasons.

Water extraction and water intake in 2013 2013

2012

2011

2010

3,149*

3,836

4,878

3,142

Mains water

112

123

126

130

Intake of wastewater

690

613

670

628

in 1,000 m3 Surface water

* The decrease has a combined cause: the MBR has been optimised, as a result of which less cooling water was required and there were hardly any COD peaks.

Water discharge to destination and quality 2013

2012

2011

2010

2,220

2,918

3,936

2,278

miscellaneous

Wetting of waste

miscellaneous

194

178

210

207

Other discharge

evaporation/air emission

718

697

740

686

Sewer system

purified wastewater

763

743

720

666

in 1,000 m3 Surface water (discharge into Hollandsch Diep)

cooling water rainwater from buildings

In the last two years, drainage to the surface water has decreased, which is related to the intake of cooling water.

6 September Official opening of new storage shed for contaminated soil

2 September Annual external fire training of ATMâ&#x20AC;&#x2122;s company fire brigade

13 September Visit of the Ministry of Infrastructure and the Environment

10, 11, 12 September Lozing van effluent gestaakt omdat kwaliteit niet voldeed aan lozingseisen (gehalte zware metalen)

September 2013 >>

Transport and storage

were 29. An environmental incident is an occurrence

The construction of the new storage shed for

which may cause nuisance to the surrounding area.

contaminated soil was completed last year and the

Incidents are investigated thoroughly, are reported and

shed was opened. With a floor area of 15,000 square

measures are taken to prevent them occurring in the

metres and a storage capacity of 300 kilotonnes

future. None of the reported incidents in the past year

of contaminated soil, it is one of the largest projects

resulted in significant damage to the environment.

ever undertaken by ATM. The storage shed aligns the storage capacity with the processing capacity and

Pre-consented recovery facility

also has a clear environmental element. The number of

ATM has been a pre-consented recovery facility (VGI)

soil-related transport movements has been significantly

since 2010. Facilities that are in strict compliance with

reduced, which is not only good for transport costs, but

the requirements set by legislation and regulations can

also has a favourable effect on environmental pressure

be awarded this status by the competent authority.

and traffic safety. Logistics are continuously subject to

Being a VGI company simplifies the administration

improvement. In order to make transport safer, more

for ATM for the import of waste from abroad. In 2011

environmentally friendly and as economically beneficial

ATM applied for an extension of the status, which was

as possible, we work towards smart solutions. The

granted in 2012.

conveyor belt for remediated soil to the adjacent site of Martens en Van Oord is a good example of this. With the

Soil

exception of a few shovels, off-road vehicles and a fire

Soil protection at ATM is of a very high standard.

engine, ATM has no transport vehicles. The transport of

Waterproof and water-retaining facilities are approved

materials is all done by third parties. In order to improve

in accordance with the inspection schedule and, if

the safety of transport on our site, the traffic plan was

necessary, restored. The annual monitoring of ground

also improved last year (see page 28).

water remains stable. On a small part of the site the ground water is contaminated by water that was used

Environmental incidents

to fight the fire at Chemie-Pack. We have provided

In 2013 ATM made 24 reports of a potential

insight into this contamination. Prior to construction

environmental incident to the authority. In 2012 there

work where ground water is extracted, the authorities

CO2 performance ladder What does the CO2 performance ladder mean? The CO2 Performance Ladder is an instrument used to encourage companies to be CO2-aware and act accordingly. This primarily concerns energy saving, the efficient use of materials and the use of sustainable energy.

Shanks CO2 performance ladder Shanks The Netherlands has been certified for level 3 of the CO2 performance ladder since 2012. ATM, together with all other Shanks companies in the Netherlands, is covered by this certificate.

Ambition It is the ambition of Shanks to improve its own CO2 emissions by optimising energy efficiency in the process, by a more sustainable use of fuel and electricity, and by avoiding CO2 emissions.

More information? For more information, please visit www.shanks.nl

24 ATM Annual Report 2013 - 2014

17, 18 and 19 September Recycling Trade Fair Gorinchem

20 September Visit of the town council of Drimmelen

20 September Official opening of Moerdijk-Haven Fire Station

24 September Visit of higher secondary vocational students (MBO) of the Florijn College in Breda

25 September Neighbourhood Council

28 September Launch of Total Care

3D view of the new electrostatic filter (ESP) in the thermal remediation plant (TRP)

are informed and there is consultation with remediators

The storage tanks of ATM are in perfect condition, but

on the former Chemie-Pack site.

the information on this is not always readily available. That is why we have started a process in which we can

Biodiversity

improve the demonstrability by using software. We also

ATM is located in a large industrial area. At the same

analysed where the bottlenecks are and how we can

time, the Hollandsch Diep is right outside and the

resolve them. The results of these analyses have been

Biesbosch is around the corner. Both are designated

transferred to the competent authority. Actions resulting

Natura 2000 areas. The activities of ATM have no or

from acceptable residual risks which are included in the

only minimal impact on the Hollandsch Diep and the

action plan will be completed in 2014. These are mainly

Biesbosch. This also applies to the emissions, the

procedural adjustments.

discharges and the extraction of surface water by ATM.

The demonstrability for the PGS29 will become an ongoing process in the future. To be able to meet all

Compliance with environmental legislation

the requirements, we will employ a full-time employee.

In 2013 the Midden and West-Brabant service

The Brabantse Delta Water Board carried out an

area (OMWB) carried out 8 checks, which did not

inspection on the compliance of the discharge permit

result in any enforcement actions. We dealt with

twice in 2013 and again no peculiarities were found.

the results of a PGS29 inspection extensively. The

The Department of Public Works also carried out an

PGS29 legislation for tank storage of inflammable

inspection and no deviations were found. However,

substances is developing fast and demonstrability of

the Department of Public Works has requested that

compliance is playing an increasingly important part.

changes be reported correctly and on time.

Safety and Quality

ATM office Evacuation Exercise ATM Annual Report 2013 - 2014

Risk management

Working with hazardous waste comes with risks. We minimise those risks with extensive monitoring systems and technical and organisational improvements. ATM has a department that monitors and improves the safety within the company. In the past fiscal year, we took steps to fall under the BRZO regime (Decree on Major Accident Hazards). We paid special attention to fire safety.

Safety

Learning from reports In order to eliminate or control risks, they have to be mapped first. For this we depend on reports of

Safety culture

colleagues. In the past fiscal year, we made it easier for

Safety is important in everything that ATM does,

colleagues to report risks, unsafe situations and near-

which is why we treat safety as an integral part of our

accidents. The reports are analysed and translated into

business operation. The safety department of ATM

preventive measures which subsequently improve safety.

takes internal and external safety to a higher level

In the case of an accident, it often turns out afterwards

by making it an internal part of the whole company.

that reports had shown that there were indications of a

Employees have their own responsibility. ATM strives

potential risk. All reports received are discussed in the

to foster a safety culture created by the employees

operational meeting. Incidents and reports of risks are

themselves, that makes them aware and does not have

treated seriously and, if necessary, a plan of action is

to be imposed.

made to resolve them. Feedback is therefore essential.

Number of risk reports from the RAS 2013/2014

2012/2013

Near-accidents

Identifying unsafe situation

Identifying unsafe act

Total

The number of risk reports from the RAS has increased due to the simplification of the reporting procedure and by encouraging reporting.

Number of accident reports from the RAS 2013/2014

2012/2013

Accident without absence, medical treatment care (MTC)

Accident without absence, restricted work case (RWC)

Accident involving absence Accident without absence, First Aid

Total

The number of First Aid accidents in the RAS has increased due to the simplification of the reporting procedure and by encouraging reporting.

5 October Cycle tour ATM/Reym to celebrate Reym’s 60th anniversary

15 and 16 October Offshore Energy Trade Fair in Amsterdam

10 October Launch of e-invoicing campaign among clients

6 October ATM employees participate in the ‘Bredase Singelloop’

October 2013 >>

If employees see that reports are followed up by

RI&E

action, they are more inclined to improve their reporting

We performed a new risk inventory and evaluation

behaviour. ATM uses the RAS, the Shanks-wide deviation

(RI&E) the past fiscal year. All the risks employees may

registration system, which also includes occupational

experience in their work have been re-mapped. The

health & safety complaints and environmental incident

inventory not only includes operational risks, but also

complaints, material damages and improvement

occupational health & safety risks resulting from office

proposals.

work, for example. RI&E will produce a plan of action to eliminate or control risks.

BRZO process As ATM stores hazardous and inflammable substances,

Traffic plan

we have an explicit responsibility to comply with all

Lorries and other large vehicles could pose a danger

the applicable requirements for working with these

to pedestrians on the site. In the past fiscal year, we

substances. ATM has reached the so-called BRZO limit

created a new traffic plan in order to prevent unsafe

regarding the amounts of these substances that may be

traffic situations. This plan is to be rolled out in the next

stored on our site according to the applicable permit.

fiscal year. Routes have been adjusted, minimising

We have therefore decided to voluntarily fall under the

vehicles being in places where there are also pedestrians.

BRZO regime (Decree on Major Accident Hazards). It is

Crossings have also been laid out. To make drivers aware

our aim to apply for the BRZO permit in 2014/2015. In

of the speed limit at ATM, warning signs have been

the past fiscal year a number of preparatory processes

installed which show them whether they are driving too

were started up. It is a major challenge to re-map the

fast. Furthermore, measures have been taken to minimise

risks that result from our activities. The demonstrability

lorries having to back up. We are currently also working

of guarantees in procedures to address these risks has

on route indication signs, so that lorries also arrive at their

been further improved (see Environment, Compliance

destination via the correct route.

with environmental legislation). Furthermore, we have again taken stock of how fire hazards can be controlled

Company fire brigade

and which government commitment is required to do

For years now ATM has had its own fire brigade to deal

so. Finally, a process is currently underway to achieve an

with initial fire-fighting. In addition, the Moerdijk-Haven fire

integral incident control plan (ICP), which not only relates

brigade also became operational last year. The brigade is

to fire hazard, but also to environmental incidents.

a public-private collaboration of which ATM is co-financier.

1st ADR gate campaign Safety comes first at ATM. As does attention to safe transport of hazardous waste by road. In the past fiscal year our safety officers engaged in dialogue with arriving lorry drivers in order to draw extra attention to the ADR regulations. The ADR is part of the Dutch VLG (Regulation for the Land Transport of Hazardous Substances). The primary purpose of the ADR gate campaign was not to look for violations, but to raise ADR awareness. The lorry drivers were questioned whilst enjoying hot chocolate and a hot dog. The gate campaign was a huge success: the drivers appreciated the initiative and ATM in turn is very positive about the driver’s knowledge of ADR. All the ADR lorries checked that day complied with the regulations.

28 ATM Annual Report 2013 - 2014

23 October ‘Surprisingly Educational’ Project, guest lectures delivered at Markland College

24 October ATM Office Evacuation Exercise with a kitchen fire as emergency scenario

24 October ‘Surprisingly Educational’ Project, visit of Markland College students

29 October Expansion of the scope of environmental management system certificate (NEN-EN-ISO 14001) and occupational health and safety management system OHSAS 18001

30 October Neighbourhood Council

New foam-extinguishing system for tank pits One of the fire scenarios that may occur at ATM is a tank pit fire. We can prevent or control this scenario by using stationary fire extinguishing agents. This is why we installed a new foam-extinguishing system in our tank pits in the past fiscal year. This new system enables us to cover the tank pits with a layer of foam with one remote touch of the button. The first tests have been carried out since and we consider this a very positive sign. This system ensures that a complete tank pit fire is no longer a realistic scenario.

We got to know the teams well last year and next year

Laboratory

we will be carrying out fire drills together. In the near

To check the intake and processability of waste, ATM

future we will be able to hand over part of our firefighting.

has its own laboratory. Samples of delivered batches are

The government fire brigade is well equipped, stand-by

analysed according to a control regime. Samples are also

24/7 and can be on site in six minutes. This makes it

taken and inspected during processing. The information

more efficient to invest in firefighting during these first six

we acquire this way is vital in order to make adjustments,

minutes. We now own our own crash tender to apply a

should this be necessary. Emissions to the air, discharge

large amount of foam on a(n) (incipient) fire during these

to the water and the removal of soil are also analysed.

first six minutes to prevent it from spreading.

This way, the laboratory makes an important contribution to being and staying compliant.

Quality

Every year the laboratory carries out approximately

30,000 samples of all kinds. For the majority of the analysis, the laboratory uses standard methods. However,

External audits

these are occasionally not sufficient and a great deal

Policy assurance is, for example, carried out by external

of experience has now been gained with adjusting and

audits of certified management systems. In the past

designing new methods. The quality of the laboratory

year, the certification was renewed in accordance with

work is guaranteed by NEN and ISO standards used.

the environmental standard ISO 14001 and extended in accordance with the occupational health & safety standard OSHAS 18001. No critical deviations were found. For soil remediation, our processes are certified in accordance with BRL 7500, protocol 7510, BRL 9335 and protocol 9335-2. These certificates have been extended for a year. It is ATM’s objective to also obtain the ISO 9001 quality certificate.

4 November MBR effluent flumes were closed off to reduce any odour emissions

November 2013 >>

30 ATM Annual Report 2013 - 2014

5 and 6 November Promotional days North Netherlands

15 November First Aid training for ATM employees

20 November Judgement by the Court of Breda concerning alleged unusual occurrence in the summer of 2008. â&#x201A;Ź 35,000 fine. ATM could not accept the judgement of the court and has lodged an appeal.

21 November ADR gate campaign

23 November St Nicholas celebration for ATM employees

Start of construction work for 3 storage tanks of 10,000 m3 each

Employee

Core of the organisation

ATM Annual Report 2013 - 2014

The focus is always on our employees. Their commitment, loyalty and expertise constitute the basis of our success. Every year we spend many hours on (safety-related) training programmes. We want to give all ATM employees the opportunity to develop their talents. We have a hands-on approach and work in an open, relaxed atmosphere. An informal atmosphere you will not find anywhere else. The ATM culture.

Professionalising policy

• Communications advisor;

We spend a great deal of time on the further

• Quality coordinator;

professionalisation of the current personnel policy.

• Senior safety expert;

Furthermore, we also continued to work on the central

• Programmer;

documentation of training certificates. The training

• Commercial sales office employee;

plan guarantees that employees complete requested

• Assistant controller.

training courses or retrain on time. We have also made

Check our website for current vacancies.

preparations to digitise the personnel files. Next year ATM will replace the current payroll package with a payroll/HR

Open doors

package. The new system will serve as dashboard for the

ATM has an open door policy and quite an informal

personnel policy.

consultation structure. Lines to the division directors are short. This allows the company to respond promptly and

Vacancies

take quick decisions. This is considered pleasant and

During the past fiscal year, ATM welcomed a number of

efficient in ATM’s extremely dynamic field of action and

new colleagues and a number of vacancies were filled

where the technical organisation is complex.

internally. The following positions were filled in the past fiscal year:

Average age

• Operator;

ATM personnel are involved and loyal. A large

• Maintenance engineer;

percentage of them have been employed by us

• Project engineer;

for many years now. We are proud of this, but it

• System administrator;

also means that our employees are ageing. The

Personnel Unit

2014/2013

2013/2012

2012/2011

2011/2010

absolute

212

203

189

180

Operational

73.1

75.9

77.2

76.3

Female employees

18.9

18.2

18.0

17.2

Part-time employees

12.3

11.8

12.2

12.5

Staff turnover

5.2

4.4

5.8

6.1

Illness-related absence

5.4

4.7

5.9

4.8

Number of employees

The contribution towards employment has increased during the past four years.

1 December International Sales Manager joins the Management Team

4 December Neighbourhood Council

6 December Repairs to current electrostatic filter (ESP)

9 December Municipality of Moerdijk Safety TOP

12 December Short maintenance shutdown Pyrolysis plant

11 December Works Council meeting

December 2013 >>

average age now is 46. We also make considerable

Health

investments to be an attractive employer for the next

We believe it is important that our employees stay fit

generation. For the future, influx of young people

and, if necessary, become fitter. To contribute to this,

remains important as does paying attention to the

we encourage a healthy diet by providing fruit and milk.

retiring older generation and the knowledge that is lost

Awareness of one’s own health is vital. ATM offers its

when they leave.

employees a regular Preventive Medical Examination (PME). Last year 75 percent of the Operations Department used this service. The results of the findings will be

Age structure of employees

discussed individually with a nurse. ATM also encourages

per 1 April of the fiscal year

its employees to participate in various sports events. For example, we organise tours for racing cyclists on a regular

> 60

100%

> 60

runners 55- 59

55- 59 45 – 54

75%

< 25

35 – 44

Illness-related absence

25 - 34

50%

< 25 25%

0% 2010/2009

2014/2013

participated in the ‘Singelloop’ in Breda.

45 – 54

35 – 44 25 - 34

basis and in the autumn of 2013 employees who are

The past year saw a 0.7 percent rise in illness-related absence to 5.4 percent. However, it is our aim to keep this figure below 5 percent. Investigation into the increase in long-term absence did not show a clear

2011/2010

2012/2011

2013/2012

2014/2013

cause. In almost all cases it does not concern workrelated absence. ATM tries to influence absence by being

Influx of young people remains important.

proactive and maintaining close contact with colleagues who are ill. When an employee cannot resume his/ Employees’ years of service structure

her own work, we look for possible alternative work in

per 1 April of the fiscal year

the company. We believe it is important that there is continued contact with colleagues and there is quick

> 30

100%

> 30

25 - entire 29

25 - 29 20 - 24

5 - 19 0-4

calendar year, this employee receives two additional

20 - 24 holiday

75%

days in the following calendar year. On the other

15 - 19

hand, we treat the first day of illness like a holiday day.

15 - 19 10 - 14

reintegration. If an employee does not report sick for the

10 - 14

50%

This ‘bonus penalty’ system is highly effective, given the

5 - 19

0 - 4low

25%

0% 2010/2009

absenteeism.

Training courses 2011/2010

2012/2011

2013/2012

2014/2013

2014/2013 ATM has a very high employee loyalty.

Last year ATM spent a total of 370 days on training courses for its employees. We consider it important to encourage the development of their talent, expertise and safety awareness. ATM also entered into dialogue

Average illness-related absence per fiscal year 2014/2013

2013/2012

2012/2011

2011/2010

Short-term absence

0.62

0.79

0.98

1.05

Medium-term absence

1.46

1.62

2.54

0.98

Long-term absence

3.36

2.34

2.36

2.75

Total in

5.44

4.75

5.88

4.78

in %

Short-term absence has dropped steadily during the past four years.

34 ATM Annual Report 2013 - 2014

15 December Completion 800 m3 hot water tank

17 December Christmas lunch for ATM employees

23 December Kick-off new website

with training institutes to tune the content of their training courses more to the specific situations that may occur at ATM. This promotes (practical) learning and the training courses are better tuned to our wishes.

A selection of the training courses and programmes followed in the past fiscal year:

Up to 2013, operational employees followed the Safe

• Fire training courses;

Working training course. We have decided to replace

• First Aid training courses;

it by VCA (Basic Safety) and VOL VCA (Safety for

• Forklift truck training courses;

Operational Managers). As from 2014 this applies to all

• Aerial work platform training courses;

operational employees, their managers, the Compliance

• ADR safety advisor training course;

Department, the management team, the field service and

• Asbestos Recognition training course;

other relevant positions.

• Hazardous Substances training course; • Hazardous Substances Storage training

Management development

course (PGS15).

At ATM, employees are given plenty of opportunities to develop their talents. In the spring of 2015, a

A number of employees followed a dual

management development programme will be launched

HBO study programme, such as mechanical

within the Hazardous Waste Division of Shanks. This is

engineering and computer science for business

done to work towards the future and the succession of

and industry. Furthermore, a number of job-

our current management team.

specific training programmes were followed, including a procurement training, Practical

Recognised training company

Leadership, PLC and programming courses.

For years now ATM has been a recognised training company for laboratory study programmes and the Vocational Training for Process Engineering (VAPRO).

• being able to buy or sell holiday days;

In the next years we want to pay more attention to the

• overtime rates that are in line with the market;

process operator training programme in order to make

• working conditions surcharge;

this position more attractive for both current and future

• production and environmental bonuses;

employees.

• profit distribution.

Internship policy

All ATM employees are represented in the occupational

ATM works together with various educational institutions

health & safety committee by the Works Council.

in the region with respect to providing internships. We have many different fields of expertise under one roof,

Job structure

which makes us an accessible and attractive training

Together with the board, management and the works

company. We hope to inspire MBO (senior secondary

council, ATM created a job structure last year in

vocational education), HBO (higher professional

accordance with the ‘Baarda model’. This model links

education) and WO (academic higher education) students

jobs to the role in the organisation. The introduction of

and to let them grow so that both parties benefit from a

the job structure has no direct implications for the current

win-win situation. In the past fiscal year we supervised 4

remunerations. It is our aim to link this job structure to a

interns: an HBO student Business Economics, an HBO

commendation and remuneration system that matches

student Strategic Personnel Management and two MBO

ATM and which rewards employees in a fair manner.

Laboratory Analyst students. Check our website for more information on internships.

Anti-discrimination and whistleblower scheme From the parent company Shanks Group plc, protocols

Employment conditions

have been established against discrimination and sexual

ATM does not have a company CLA. As employer we

harassment. The Shanks concern has a whistleblower

do, however, create good employment conditions for our

scheme that also applies to ATM. The ATM confidant

people, such as:

received no reports in the past fiscal year.

7 January Start of preparations for new job structure

January 2014 >>

36 ATM Annual Report 2013 - 2014

10 through 13 January Ski weekend for ATM employees

15 January Launch of ATMmosfeer, 13th edition

17 January New Yearâ&#x20AC;&#x2122;s Reception for ATM employees

20 January Getting to know team A of Moerdijk-Haven fire station

21 January Donation of new computers to primary school De Klaverhoek Moerdijk

22 January Getting to know team C of Moerdijk-Haven fire station

29 January Start of customer satisfaction survey

Society

Environmental awareness

ATM Annual Report 2013 - 2014

We are working towards a cleaner living environment. Because 95% of all the waste we process we make suitable for reuse again. In a safe working environment, we work with 200 employees to process this waste. Many colleagues, therefore, live in the surrounding area of ATM. Moreover, we try to purchase locally as much as possible. Apart from our contribution to a cleaner living environment, regional employment and the regional economy, we also want to make a contribution to our surrounding area.

Eye for society

Local procurement policy

It is a fact that our society produces hazardous waste,

An important pillar of our CSR policy is to contribute to

for example with the extraction of oil and raw materials,

the local economy through our local procurement policy.

with the production of goods and in our households.

ATM involves entrepreneurs from the municipality of

It is inextricably linked to our prosperous lives.

Moerdijk with respect to the purchase or procurement

However, it is important that his waste is disposed

of goods and services as much as possible. Within the

of in a responsible way. ATM is a crucial link in the

municipality of Moerdijk we purchased for 15.6 million

disposal chain.

euros in the past fiscal year. For example, ATM used the services of local contractors for the construction of the

Open and transparent

new soil storage shed.

We want to be a good neighbour and we also want to convey this. Our door is always open to authorities,

Degassing

clients, neighbouring companies, schools, locals and

As of last year we can extract the vapours of ships

everyone who is interested in what we do. For example,

with our new degassing unit. Many ships degas on the

the executive board, the town council of Moerdijk,

Hollandsch Diep, which impacts the surrounding area.

the town council of Drimmelen, all teams of the new

With this unit we also want to make a contribution to a

Moerdijk-Haven fire station and four local schools

better living environment.

paid us a visit in the past fiscal year. Furthermore, we also participated in various local working groups and

Odour complaints

initiatives, such as the Neighbourhood Council. Twice

Most of the complaints ATM receives from the

a year we publish ATMosfeer, our company magazine

surrounding area are odour complaints. Every report is

with which we inform our stakeholders. This magazine

registered and investigated. Because every complaint is

is also circulated door-to-door in the village of Moerdijk,

one too many. The number of complaints in 2013 was

Strijen-Sas and Strijen (NL). Moreover, since last year we

9 percent lower than in 2012. Furthermore, there were

also publish an annual report in which we report on our

fewer days with complaints than the previous year. Of the

operational, financial and commercial performance with a

159 odour complaints we received, we could determine

focus on our contribution to people, the environment and

the cause in 84 cases. ATM receives most odour

society. In the past fiscal year we made preparations for

complaints from the village of Moerdijk. An analysis carried

our new website which we will launch in June 2014. In

out by the independent Engineering Agency Witteveen

addition to our website, we will also launch a corporate

en Bos shows that ATM was smellable there on nineteen

film in which we explain our specialised processes in a

days. For 59% of the complaints in Moerdijk, a cause

comprehensible manner.

could be found at ATM.

3, 4, 5, 6 ,7 February Discharge of effluent ceased because quality did not meet discharge requirements (content of heavy metals)

4 February Start of construction work for 3 storage tanks, 10,000 m³ each

11 February Getting to know team B of Moerdijk-Haven fire station

7 February Start of the production of the corporate film

12 February Test new tank pit foam-extinguishing system

February 2014 >>

The number of odour complaints in 2013 Known cause

200

Cause unknown

160

The number of complaints days in 2013 50 Oorzaak bekend 45

180 140

40 Oorzaak onbekend 35

120

100

5 0

0 2011

2012

2011

2013

The number of odour complaints in 2013 saw a significant decrease compared to the previous year

2012

2013

The number of complaints days saw a decrease in 2013 and is now below the level of 2011

Origin of odour complaints social life in this environment more pleasant. We support

Industrial estate

various associations and foundations to show our local

involvement. Local associations and foundations can

Industrieterrein

Moerdijk

submit a request to be eligible for a social investment. In

Lage Zwaluwe

Moerdijk

the past year we were committed towards initiatives of

Lage 36Zwaluwe different associations and foundations.

Zevenbergen Strijen(sas) Geertruidenberg

Zevenbergen Ranging from days for playing outside, youth festivals

and sports activities to the organisation of Carnival, St Strijen(sas)

Raamsdonkveer Unknown

105

Nicholas and King’s Day. A very special social investment Geertruidenberg last year was the donation of computers to the primary

Raamsdonkveer

school in Moerdijk.

Onbekend

ATM stakeholders • Shareholder; ATM receives most odour complaints from the village of Moerdijk.

• Employees; • Clients; • Suppliers;

We took corrective measures to ensure that the same

• Local residents;

cause will no longer lead to complaints.

• Authorities;

The increase in the number of known causes can be

• Neighbouring companies;

attributed to the intensive complaints investigation

• Others involved in ATM.

carried out in cooperation with the OMWB and the reporting of irregular situations from the operational

Relationship with authorities

organisation (RAS).

We have an open and professional relationship with authorities.

Social investments

Contacts with licensing authorities and supervisors at

We are aware of our environment and our role in it. We

provincial level run smoothly, but ATM would like them to

are therefore happy to contribute to initiatives that make

be intensified.

40 ATM Annual Report 2013 - 2014

13 February Strategic session management team

17 February Joint fire drill of ATM and Moerdijk-Haven fire station

21 February Certificate BRL 7500, protocol 7510, BRL 9335 and protocol 9335-2 extended

21 February Kick-off Annual Report 2013/2014

24 February Degassing unit for tank ships operational

All thumbs up for ATM

ATM donates eight new computers to primary school De Klaverhoek in Moerdijk

Primary school De Klaverhoek in Moerdijk welcomes waste processing company ATM, located on the Moerdijk industrial estate. In the past fiscal year, ATM director Jacques de Jong gave them eight new computers as a gift. Head teacher Jack Boomaars did not hide his joy when presented with them. ‘All thumbs up for ATM, please,’ he asked the pupils. ‘These new computers come in very handy, because we have had to do with a decrease of funds the past years due to a drop in the number of pupils,’ says Boomaars. ATM director Jacques de Jong emphasises that ATM is ‘committed to the entire municipality of Moerdijk, but to the village of Moerdijk in particular.’ For many years now this has been reflected in ATM supporting various social initiatives in the region with which the company wishes to emphasise its local involvement and goodwill. ‘Because over 20 percent of our employees live in the municipality of Moerdijk,’ says Jacques de Jong. ‘A colleague of mine who lives in the village of Moerdijk told me that the primary school desperately needed new computers. With this social investment we hope to make a useful contribution to the development of the local children and perhaps this will lead to an internship or job at ATM in the future...’

Networks

Soil Tillage Companies), the VOMS (Association of

Developments in policy and the industry are moving fast.

Environmental Service Providers for the Shipping

To be a part of this and to have a collective voice,

Industry), Febem (in Belgium) and Euroshore (the

ATM has become a member of a number of trade

European trade association for the shipping industry).

organisations. In addition to the VA (Waste Management

Locally, we participate in the ‘Bedrijvenkring Industrie

Association) these are the VLM (Logistics Management

terrein Moerdijk’ (Business Circle of the Moerdijk Industrial

Association ), the NVPG (Association for Process-Based

Estate) and a number of associated working groups.

ATM Annual Report 2013 - 2014

Client and market

Providing total care to clients at home and abroad

ATM is active in various markets which may differ considerably with respect to composition and dynamics. However, the tendency towards a more international market is increasingly apparent. When it comes to clients, transparency and trust are more than just words; they constitute the starting point and finishing point of every contact.

How long has your company been a client of ATM?

Client

(n=110)

• Industrial cleaners;

> 10

75%

• Refineries;

• Ships; • (petro) Chemical Industry;

Years

collecting companies;

20%

5-10

• Waste, small chemical waste, and sludge

2-5

1-2 1%

• Soil remediation companies; • (local) Authorities.

Client relationships

20%

40%

60%

80%

Clients

Our relationship with clients is a special one. Because clients are sometimes our competitor and sometimes our partner, depending on the kind of project. This makes

Communication with clients

maintaining client relationships a challenging process

To maintain good contact with major clients, it is our

in which transparency and trust are of the utmost

wish to further develop our customer portals. Clients can

importance. Sister companies within the Shanks group,

already request waste stream numbers digitally with the

such as industrial cleaner Reym, are also ATM clients.

current portals. However, we want to expand our online

These relationships are good and are clearly encouraged

service with reports on processed waste that are relevant

by the Shanks board.

to clients. The clients can in turn use the data for their own reports on environmental accountability. The new

Customer satisfaction

ATM website, which is to be launched in June 2014, will

82 percent of ATM’s client base consists of established

boost the development of extensive customer portals.

clients. We regard this as a reflection of their trust in ATM. This was confirmed last year when we carried out a customer satisfaction survey. Our clients rated the services of ATM with an 8.4 on average. They

Market

particularly set great store by the good contact with the account managers, but also with the operational service.

Contaminated soil

It therefore appears that our intention to expand the

In the Netherlands the market for

focus to the client is paying off. A customer satisfaction

contaminated soil is on the decline.

survey is also a very valuable source of information for

This is strongly related to the recession.

formulating areas of improvement. Moreover, we also

The development of new building activities, which is

feed back the results of the customer satisfaction survey

often the reason for soil remediation, has been placed

to our clients.

on a backburner. Therefore, opportunities for ATM in the

5 March Presentations and Shanks Safety Award presentation

6 March Works Council meeting

11 March Purchase of crash tender

17 March Degassing unit of ATM highlighted in the television programme ‘BV Brabant’ of the Dutch local broadcasting company ‘Omroep Brabant’

March 2014 >>

market are increasingly found abroad. By participating

fact that paint-related waste is allowed to be incinerated

in trade missions and visiting international trade fairs, for

in regular grate incinerators nowadays. Furthermore,

example, we consolidated the focus on the international

the concentration of the waste for the Pyro is a logical

market last year. That is why the International Sales

consequence of an improved waste separation by clients.

Manager joined the management team to express

In this market too, prices have remained the same. We

this focus.

see future opportunities in contracting waste from abroad.

We are delighted that the State Secretary of Infrastructure

Sludge and wastewater treatment

and the Environment was receptive to our point of view

There is an increased growth in the market

that the export of tar asphalt granulate (TAG) should

for industrial water purification and sludge

be put to a halt. For many years this waste stream has

processing. There are opportunities here

passed the border to foreign countries where TAG was

for ATM in the years to come, because

often processed and reused in a manner that was not

compared to the competition we are able to

particularly environmentally friendly. The letter the State

process a wide spectrum of contaminated

Secretary wrote to all municipalities on this subject is

water types. Here too, the capacity of our plant is a strong

having a positive effect. This is reflected by the figures.

asset. With the realisation of three new water storage

For example, ATM processed 354 kilotonnes of TAG in a

tanks, planned for the next fiscal year, we can provide an

sustainable manner the past fiscal year, compared to 284

even better and faster service to our clients. Furthermore,

kilotonnes in the previous fiscal year. The development

the future Hazardous Waste location at the Theemsweg

appears to be having a positive effect.

will be an important gateway for the processing of our wastewater and sludge. In addition, we are also exploring

Packaged waste

possibilities in the Port of Antwerp, which is strengthening

Like the soil market, the market for our

its position as an international port.

pyrolysis plant is increasingly becoming international. Although the tonnages from

Ship cleaning/Port Reception Facility

the Netherlands remained stable, we saw the supply from

For a number of years now, we have

European countries like France, Ireland and the United

witnessed a stable growth in the number of

Kingdom grow. The composition of the material offered

ships that moor at our port reception facility.

for processing in the Pyro is changing over time. Where

ATM’s comprehensive services and the quality of those

paint waste used to be offered, it now is often other

services in particular ensure that clients keep returning. In

chemical waste streams. This change is partly due to the

order to handle further growth, plans to extend the dock

ATM wants to provide total care to its clients. With Total Care, ATM can mean a lot more to large industrial companies by taking cleaning, transport and waste management off their hands. Total Care is a comprehensive service package offered by ATM in collaboration with other Shanks companies. Thanks to this unique collaboration, we offer an integral project approach with one designated point of contact. One total solution. Total Care was launched last year during a two-day kick-off event, where the CEO of Shanks Group plc also delivered a speech. To promote it, we sent potential TC clients a USB hub which led them to the Total Care website. We also distributed a new Total Care brochure. Within the organisation we have developed a more solid consultation structure between the collaborating Shanks companies, both on a regional and a national level. Although we have not yet carried out official measurements, the responses of the clients show us that the targeted actions are starting to pay off. For more information, please visit www.shankstotalcare.nl.

44 ATM Annual Report 2013 - 2014

19 March Project week ‘Energiek Moerdijk’ (Energetic Moerdijk), visit of Markland College students

27 March Implementation phase 1 of new financial accounting package Metacom

25 March Launch of ConnectUs, a internal communication tool

28 March Visit of the Board of Directors of Shanks Group plc

28 March 8,000 m2 plot adjacent to ATM put into use

31 March End of fiscal year 2013/2014

Say goodbye to paper invoices! At ATM we work towards a further sustainable society every day by processing waste into new raw materials. However, it is our aim to make all our company processes socially responsible, such as our records.

A green leap forward As one of the largest waste processing companies, we send approximately 20,000 paper invoices a year. With all this paper, these toners, printers, etc, we still harm the environment. That is why our clients can, as of the beginning of October, opt to receive their invoices digitally.

Tidy accounts Clients who opt for e-invoicing of ATM not only opt for a tidier world, but also for tidier accounting. Because in addition to the fact that invoices do not have to be printed, sent by post and subsequently processed in the paper records of the client, it also saves valuable time. Digital sending and archiving, it is as simple as that.

Launch In collaboration with Hét Reclamebureau Enzo, ATM launched the e-invoicing in a funny way in October by sending mailboxes containing a page of scrunched up paper and the above information. Now already 73 percent of the invoices are sent digitally.

have been finalised in the past year. We are also exploring

this company. In the past year, new agreements were

the possibilities of developing a quay. In early 2014 a

made about the contract extension with Martens en

new unit was put into service for the degassing of ships.

Van Oord, which guarantees we have a good destination

Although ships are still officially allowed to degas on open

for these soil streams for the next five years. Part of the

water, national regulations to curb this are underway. Due

new contract is the agreement to co-develop initiatives

to environmental considerations, twenty ships already

with respect to the sustainable use of the soil.

used this new service in the first quarter of 2014.

The residual substances from the pyrolysis plant are transported to rotary kilns or cement kilns primarily

Disposal of products and residual substances

located in Germany for further processing. We are in the

ATM plants and systems convert waste streams into

process of carrying out tests to improve the quality of

various clean products and residual substances. The final

the residues in the future. In principle, the residual waste

destinations of these streams vary. For the contaminated

stream from the SOVI is processed in our Pyrolysis plant,

soil, ATM has a contract with the adjacent civil and

unless it contains materials we cannot and do not want

hydraulic engineering company Martens en Van Oord.

to process in the Pyro. In which case the SOVI char is

A conveyor belt transports the soil from the TRP to the

transported to third parties abroad for further processing.

storage shed of Martens en Van Oord from where it is

After strict quality inspections, purified water is discharged

used in road construction projects, etc. Sand and gravel

into the sewage system, after which it goes to the

streams from ATM and Jaartsveld also find their way to

community wastewater treatment plant.

Finances

Stable results, reliable facts

ATM Annual Report 2013 - 2014

We showed an extremely good financial result which gives us great confidence for the future. There is scope for investments, allowing us to develop our activities with respect to both quantity and quality. This involves good cost management, insight into relevant data and a well-stocked portfolio. In short: ATM is a healthy company.

Turnover

Turnover per plant (turnover in millions of euros)

After the good fiscal year of 2012/2013, with a number of extraordinary projects and a turnover of well over

3,3 3,3

87 million euros, ATM managed to exceed this turnover. Not only does the turnover exceed the budget by

3,3

approximately 4.4 percent, the result is also above

32,7

expectation. Once again, a strong year for ATM in

32,7

40,5

which we faced up to the effects of the economic

40,5

crisis very well.

32,7

40,5

We observe that the TRP, despite some operational

12,6

setbacks, had a stable year. The processed volume has increased with 100 kilotonnes compared to the previous

12,6

year. At the same time, the rates on the national market

12,6

Soil remediation Pyrolysis

are under pressure, resulting in the ultimate turnover of

Soil remediation

Water treatment activities Soil remediation

the TRP being slightly under budget. A major advantage

Pyrolysis

was the fact that the new soil storage shed was put

Other Pyrolysis

Water treatment activities

into use, allowing us to show a record amount of soil in stock at the end of the fiscal year. This has a significant

2.000 1.800

Just like the TRP, the Pyro also processed more

1.400

tonnes of waste in the past year. This is not strongly

1.200

kilotonnes

positive impact on our cash flow.

1.600

reflected in the turnover, due to the fact that the rates

Water treatment activities

Other

Production volume for Other the past five years

1.000

2.000

TRP waste

1.800

Pyro waste Water sludge

1.400

show a totally different picture. Due to the volumes

600

1.200

Total TRP waste

of wastewater and sludge, there was an increase in

400

turnover. This increase in activities allowed us to show

200

an increase in turnover of 6 million euros compared to

the previous year. Once again, more ships moored at the dock, but the rates remained stable.

kilotonnes

1.600

are under pressure. Wastewater and sludge processing 800

Costs have an immediate impact on a companyâ&#x20AC;&#x2122;s result. It is therefore necessary to manage the cost level well.

Water sludge

800

Total

600 400 2010/11 2009/10

2011/12

2012/13

2013/14

years

200 0

Costs

Pyro waste

1.000

2009/10

2010/11

2011/12

2012/13

2013/14

years

The production volume in the past fiscal year shows a significant increase for most activities.

The main cost items at ATM are maintenance, transport

and personnel costs. In the past year the operating

Audits

expenses did not deviate substantially from those of the

All data within a company must be reliable at all times.

previous year. What is special is that we did not have to

This certainly also applies to financial data.

depreciate costs of the extensive annual maintenance

To guarantee this, external or internal audits are carried

shutdown. Because this has been postponed from the

out on a regular basis. PWC carried out the audit of the

autumn period to May of the fiscal year 2014/2015.

annual accounts for our parent company and KPMG

Furthermore, the renewal of a Shanks-wide energy

audited our payroll cycle last year, as part of an internal

contract with considerably lower electricity rates also

Shanks audit. New in Shanks Group plc this year was

had a favourable effect. The disposal of residual waste

the introduction of peer reviews, the testing of control

streams, the highest cost item for ATM, showed no

processes by a fellow controller from the group. The

major fluctuations. There was a slight increase in the

advantage of this type of internal auditing is that a fellow

number of FTEs. Finally, what is also worth mentioning is

controller often has more relevant knowledge of the sector

the increase in site costs, as we took 8,000 m2 of land

than external parties.

adjacent to ATM on a long lease. For the time being, we are using this land as a parking area and depot for

Data

spare parts, so that investments can be implemented

At ATM, all data on logistics processes converge in

elsewhere on the site.

the Goods Information System (GIS). To integrate the logistic reports with the financial processes, we started

Investments

with the implementation of Metacom last year. This is an

For the continued existence of ATM and the success of

ERP system which is also used by our sister company,

our activities, it is necessary to make investments. The

Reym. The advantage of which is that we not only obtain

purpose of which is to let ATM grow, both qualitatively and

more and faster insight into transactions and results,

quantitatively. Important investments of the past year were

but we can also deal with mutual services between

the new storage shed for contaminated soil, a hot water

Reym and ATM more smoothly financially. After the first

tank for the cleaning of ships, a degassing unit and the

implementation phase of Metacom we will really get to

foam-extinguishing system for our tank pits. Furthermore,

work on it in the next fiscal year. Subsequently, we will

we made preparations for the electrostatic filter (ESP) for

start to optimise the financial and logistics processes in

the TRP and the three new storage tanks.

order to provide a better understanding of data. In the

We have an annual investment budget we use to pay

future we will also create a link between Metacom and

for necessary replacements or extensions. The budget

GIS with the management information system Qlikview.

for the past fiscal year was 12.6 million euros of which we withdrew over 8.3 million. The remainder of the amount will be carried to the next fiscal year. Together with an extra expansion, the investment budget will then be 18.8 million euros. The main part of which will be invested in realising the ESP and the extra storage tanks. Furthermore, the extension of the dock has been included in next yearâ&#x20AC;&#x2122;s budget.

Planning and control structure In order to assess the opportunities and threats for ATM, we use a tight planning and control structure. Starting point of which is a five-year plan with a parallel budget cycle. Furthermore, we draw up an adjusted forecast for expected quantities, prices, costs, etc three times a year. The actual figures in the past fiscal year have exceeded the forecast slightly.

48 ATM Annual Report 2013 - 2014

Hulpstoffen loods

Fire department

Brandweer garage

Grondloods

V21 V21

V16A/V16B/V17A/V17B

Soil storage area

Central control room

V15

V14

V30

V-54

V101

V103

V22 V22

V29 V29

V102

V-50

V-51

V-52

MONSTER NAME

V104

V-34

V106

V-35

V108

V27 V27

V109

V110

V23 V23

V24 V24

Tankpit B

Tankput B

V107

V-36

(MBR) V-31

V-32

Tankpit C

Tankput C

V-33

Tankpit E

V28 V28

V105

V-55

Tankput E

UNDERCONSTRUCTION

Tankpit A

V-53

Centrale controlekamer

Gate 7

Poort 7

FFU

SOVI

Poort 6

Fire pumps

Brandblus pompen

Auxiliary storage area

Gate 6

V25 V25

V26 V26

V-39

V18 V18

V20 V20

Vatenloods

000

Pyrolisis storage area

Pyro loods

Pyro

AED automated external defibrillator

Barrel storage area

V19 V19

Parking

Parkeren

General

Algemeen

Road

Weg

TRI

Poort 2 Gate 2

Poort 1 Gate 1

Gate 5

Poort 5

AED Automatische Externe Defibrillator

Escape route

Vluchtroute

Meeting point

Verzamelpunt

Parking

Parkeren

Entrance

Entree

PORTIERSLOGE

Building

Gebouw

Soil storage area

Laboratory

schaal:

titel:

n.v.t.

Laboratorium

Maintenance

Onderhoud

Canteen / shower

Kantoor A Office B Kantine / douche

Grondloodsen

Loading and unloading area

Laad en losplaats

Plant

E Control room

Controlekamer

Portier

Gateman

P1 B C

formaat:

datum:

20-03-Â´14

S00027

tekening nr.:

G Magazijn Storage area

Terrein overzicht algemeen

Ga oor te t 3 3

blad :

Main office

1 van 1

Hoofd A kantoor

Poort 4 Gate 4

revisie

Annual report information

Annual Report Corporate Social Responsibility With this annual report, ATM wants to inform all its

When we drew up the report we followed the directives of

stakeholders in a transparent and open way. Corporate

the internationally recognised standard for CSR reporting,

social responsibility is becoming an increasingly

the Global Reporting Initiative (GRI) level C. The present

recognisable concept in our society. Therefore, this is the

report was drawn up under the responsibility of the board

second year that we have published an annual report in

and compiled using interviews of directors, management

which we give a general presentation of our company,

team members and others involved. The information

focusing on our contribution to people, environment and

presented originates from the management information

society. In addition, we report on our operational, financial

systems as used at ATM and matches the reports,

and commercial performances of the past fiscal year.

both internally and externally.

50 ATM Annual Report 2013 - 2014

Scope and period

taken into account. The activities that take place at this

The annual report reports on the operational, financial and

location have the most (potential) environmental impacts

commercial performances of the ATM Group. The group

compared to the other production company Jaartsveld

comprises the companies: Afvalstoffen Terminal Moerdijk

Groen en Milieu.

BV, Jaartsveld Groen en Milieu BV, ATM Entsorgung Deutschland GmbH (Germany), Ocean Combustion

Both companies report separately to the relevant

Service NV (Belgium) and ATM Espa単a (Spain).

authorities. Moreover, as for environmental

The period on which we report is 1 April 2013 through

performances, they matched the reporting requirements

31 March 2014. This split fiscal year runs parallel with

of the authorities. The reasons for this are transparency

that of our English parent company Shanks Group plc.

and uniformity. In contrast to the rest of the report, the

An exception to this is the reporting of the environmental

environmental performances will therefore be reported

performances. For this only the Moerdijk branch was

per calendar year (2013).

GRI reference table

Indicator

Reporting elements in accordance with GRI

Page

Profile 1.1-1.2

Vision, ambition and strategy

9-11

2.1

Name of organisation

2.2

Main products and services

2.3

Operational structure

2.4

Locations

2.6

Legal form

2.7

Markets

2.8

Size of the organisation

2.9

Significant changes

13 13-17

9-11

Report parameters 3.1-3.3

Report profile

11 + 51

3.4

Contact information

3.5-3.12

Scope and boundary

Administrative structure and management systems 4.1-4.3

Administrative structure

4.4

Employee participation

4.8

Mission with respect to economic, environmental and social performances

4.13

Memberships

40-41

4.14–4.15

Stakeholders

9-11

Economic performance indicators EC1

Direct economic values

47 + 56

Environment performance indicators EN1-2

Materials taken in and processed

EN3

Power consumption

EN6

Initiatives for energy saving

EN8

Water consumption

EN11-12

Biodiversity

EN16-17

Greenhouse gas emissions

EN18

Initiatives for the reduction of the emission of greenhouse gasses and realisation

EN19-20

Significant air emissions

EN21

Water drainage

EN22

Waste disposal

EN28

Compliance with environmental legislation

52 ATM Annual Report 2013 - 2014

21 + 56 23 22-23

Indicator

Reporting elements in accordance with GRI

Page number

Social performance indicators LA1-2

Employment

LA4-5

Employment conditions

LA6-9

Health and safety

LA10

Education per employee

27-28 + 34 34-35

Social performance indicators SO1

Influence of local community

SO5

Public policy

39-40

SO8

Compliance with laws and legislation

39-40

Colophon Composition and final editing Jacques de Jong, Compliance Director of ATM Sanne Wagemakers, Communications Advisor of ATM Draft and texts Noordhoek Media en Management Utrecht Graphic design and layout doorendoor ontwerp, Amersfoort Photography ATM image database Lauran van Hal, LaShoot Printing and finishing Klomp Reproka

ATM Moerdijk prepared for prohibition on degassin g

ATM in the news

Premature opening of d safety valves prevente the tank complaints with In order to prevent odour equipped its fifty storage park as source, ATM has re transmitters tanks with wireless pressu ement. of Emerson Process Manag

Afvalstoffen Terminal Mo erdijk (ATM) has extend ed its degassing unit for inland ships. The unit can now process 7500 cub ic metres per hour. 2 November 2013 - Sch uttevae r

‘Everyone benefits from a little more trust’

nal uding in professional jour Various publications, incl l iona fess pro and trol) s Con ‘Proces Control’ (Proces ) stry emi (Ch journal ‘Chemie’

Train accident at Wetteren: waste-carrying sh ip to be cleaned at ATM M oerdijk

De Stem

safety for people, environment and society.’ June 2013 - Bedrijvig Brabant

Waste processing co mpany ATM curre ntly has an empty ship on its site from Be lgium which carried extin guishing water fro m the train accident at Wetteren. The sh ip is to be cleaned by AT M.

5 June 2013 - BN

‘In our business the frameworks are laid down by the legislator. Moreover, there is also such a thing as taking responsibility yourself with respect to

ATM Moerdijk cleans empty waste-carrying ship after train accident at Wetteren An empty ship from Belgium has arrived at waste

processing company ATM which carried extinguishing

water from the train accident at Wetteren. The ship is to be

cleaned by ATM.

5 June 2013 - Municipality of Moerdijk

Safety first at ATM

ATM bui ld s 7.6-millio neuro hall The const

ruction o f a new storage sh ed for con taminated soil at AT M is almo st complete d. The foll owing investmen t is in the pipeline. 24 July 2 01 4 - BN D

e Stem

ATM: from the shadow Leadership makes ATM emerge from the shadows more often. The

accreditation council held up a mirror to us: why be so timid? ATM is a unique company and you should be proud of it.

It might seem somewhat strange for a waste-processing company, but ATM’s windows and doors are wide open. ‘Openness and transparency’ is the company’s motto.

23 August 2013 - Duurzame Verbindingen Moerdijk (Sustainable Connections

9 December 2013 Municipality of Moerdijk - Update of action programme ‘A Safe Moerdijk’

Moerdijk)

NVPG member ATM Moerdijk builds an enormous storage shed for contaminated soil The construction of the new storage shed for contaminated soil is almost completed and has changed the skyline of ATM for ever. 14 August 2014 – NVPG.nl

‘All thumbs up for ATM’ ATM director Jacques de

Jong donates eight new computers to primary

school De Klaverhoek. 22 January 2014 BN De Stem

Afvalstoffen Terminal Moerdijk opts for energy saving in Ex zones ATM sets great store by sustainability with respect to the processing of waste, but also with respect to other business operations. Which is why ATM also investigated energy saving when replacing lamps. 1 March 2014 Hateha – Nieuwsbulletin Konnekties (News Bulletin Connections)

ATM receives a 35,000-euro fine Afvalstoffen The court in Breda imposes a 35,000-euro fine on es. Terminal Moerdijk (ATM) for environmental offenc 21 November 2014 - BN De Stem

Prohibition underway for

ships degassing while sa iling

[…] Machines will hav e to be constructed to degas the ships. The com can also do it in a sustai pany ATM has made con nable manner. All the siderable headway in thi substances that are releas s and 3 January 2014 - BN ed can be reused by AT De Stem M as raw material. 54 ATM Annual Report 2013 - 2014

Contact information

Afvalstoffen Terminal Moerdijk BV Visiting address

+31 (0)168 38 92 89

Vlasweg 12

+31 (0)168 38 92 70

4782 PW Moerdijk, the Netherlands

info@atmmoerdijk.nl

I www.atmmoerdijk.nl

Postal address PO Box 30

IBAN NL23INGB0654226873

4780 AA Moerdijk, the Netherlands

BIC/SWIFT NGBNL2A

Port number 152

Chamber of Commerce 20047604 VAT NL.0060.87.735.B01 TIBR NB501809XXHB

Management Team Jonny Kappen

Managing Director Hazardous Waste

Aad van Marrewijk

Financial Director Hazardous Waste

Rinus van â&#x20AC;&#x2DC;t Westenende

Operations Director

Jacques de Jong

Compliance Director

Fred Muller

Marketing & Sales Director

Oskar van den Berg

Environment Manager

Teus Brand

Safety Manager

Klaus Somke

International Sales Manager

Els Schuijlenburg

HR Manager

Jac Roovers

Controller

Key figures of ATM Group

Financial

Unit

2013/2014

2012/2013

2011/2012

2010/2011

Gross turnover

€ 1,000

89,305

87,021

92,912

87,046

Contribution margin

€ 1,000

62,155

62,798

66,138

59,093

Operating result (EBITA)

index

179

177

216

110

Invested capital

index

129

147

110

126

€ 1,000

20,811

7,351

23,277

7,221

days

€ 1,000

8,365

9,533

9,934

12,838

Unit

2013/2014

2012/2013

2011/2012

Number of employees

absolute

212

203

189

Number of employees

FTE

202

194.4

184.5

Average age

year

Staff turnover

5.2

4.4

5.8

Illness-related absence

5.4

4.75

5.88

Unit

2013

2012

2011

Waste taken in

kilotonnes

1,958

1,555

1,755

Disposal of reusable substances

kilotonnes

1,741

1,478

1,696

Reuse

Energy efficiency index (EEI)

66.9

71.3

64.9

kilotonnes

230

257

289

Operational cash flow Receivables turnover Investments

Social

Environment

CO2 emission

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