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The User Journey

KNOW THE STATS

2025 BY Customer Experience will overtake price and product as the key brand differentiator.

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60%

77%

73%

61%

Of Consumers feel more positive about a brand after consuming content from it.

Of mobile searches happen at home or work, even when there’s a PC nearby and available.

Of users say video content persuades them to buy a product or service.

Of users said that if they didn’t find what they were looking for right away on a site, they would quickly move on.

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