March 2008 Sized to Fit Survey results show that the firms enjoying Best-in-Class performance enable, or are planning to enable, several key process, performance, and organizational capabilities: ~ Don McNair, Senior Director Customer Interaction Center, Yaskawa • Dedicated support resource - 56% • 26% increase in average annual customer revenue • Centralized repository of customer and prospect information - 84% • 15% reduction in time to quota • Formalized sales processes - 52% Research Benchmark
