Edincare Pumped Drainage Improve Sales Team Efficiency whilst planning for Future Business Growth with avrion and CRM
Company Name Edincare Pumped Company Nam e Drainage Company Name Systems Riders for Health Edincare Pumped Drainage Systems Industry Industry Other Community, Social and Manufacturing
“Avrion provided us with a solution that matched our requirements perfectly. We are now able to start building profiles of all our customers that will enable us to service their needs better.” - Andrew Davies, Director, Edincare Pumped Drainage Systems
Industry Personal Service Activities
Manufacturing URL URL www.edincare.com URL www.riders.org www.edincare.com Business Benefits Number of CRM Users 15 One central location Business Benefits storing more customer One central location information Business storing Challenges more customer Some Greater efficiencies for the info here information sales team Greater efficiencies for the Solution Improved functionality and sales team flexibility Maximizer Enterprise 9 CRM SQL Improved functionality and Complete transparency flexibility throughout the business Business Benefits Complete transparency Room to support business • One central database for all throughout the business information growth Roomreliability to support business • 100% growth • Increased efficiency in • • •
managing Day of Champion ticket sales Significant time saving when sending monthly email newsletter Ability to track all events, plus grant and sponsorship applications Quick and easy in-depth searches
Company background Edincare Pumped Drainage Systems manufactures and supplies a wide range of pumped drainage products including Macerators, Waste Water Pumping Systems, Pumping Stations, Sewage Treatment Plants and Separate Systems. Established for more than 20 years, the company is dedicated to provide the highest level of customer care, from initial design concept to final commissioning. Customers include Architects, Specifiers, Merchants, Civil Contractors, Property Developers, Local Authorities, Builders, Facility Managers and the general public.
Creating Efficiencies in the Sales Process Edincare Pumped Drainage Systems needed to review its systems and processes for logging customer information in line with its growing business needs. It was vital for its sales managers that all customer information was available in one central place so that the sales team could work as efficiently as possible. The company decided to invest in a database tool that could manage and monitor quotations. Up to this point, Edincare Pumped Drainage Systems logged information in Excel and while the new system needed to provide them with more functionality and flexibility, the company wanted to make sure it would be simple to use. Avrion was recommended to Edincare Pumped Drainage Systems and when the proposed solution was presented, Andrew Davies was confident that the product was exactly what the company needed. The installation was completed to schedule and Edincare Pumped Drainage Systems now access Avrion’s technical and user support as and when needed.
Complete Transparency Edincare Pumped Drainage Systems quickly saw the benefits that the solution brought to the team. Sales can quickly download and update information and there is complete transparency throughout the business. The whole process from quote to order is much easier to manage and the company is able to hold more detail on file and search on different criteria to view the information they need.
The next step for Edincare Pumped Drainage Systems is to incorporate the service department. The company has just increased the number of CRM user licenses it holds so that the field
engineers and service staff can utilise it too. Many of Edincare’s customers return to buy more products which require servicing all the time. With the service team also adding to the data , Edincare Pumped Drainage Systems plans to profiles of all its customers to better service their needs.
W hy Avrion? With avrion, you will attain a prospect and customer management system that can make your business more efficient. We support you in line with your business needs, so that you gain a robust, cost-effective solution. We are clear about how we work as team, with our suppliers and with you, our clients. We only recommend CRM applications that we have evaluated and approve of. Assisted by our avrion client care process, our teams deliver the right results across a wide variety of industries and organisations. Our avrion client care process has been designed so that the work is as simple and painless as possible for you ensuring our responses are perfectly aligned to the complexity of your needs, making certain that nothing is overlooked and that every CRM solution is a success.
“CRM has allowed us to streamline the entire sales process, without making entering information more complex for the team. With all data stored in one central place it has provided with greater transparency throughout the business.” - Andrew Davies, Director, Edincare Pumped Drainage Systems
Please visit our web site (www.avrion.co.uk) to understand more about how we work, and why we are consistently recognised as a leader in our industry.