Avrion helps Endecotts move forward with CRM “It’s great being able to access all the information from one central repository.” - Wayne Mar, Sales and Marketing, Endecotts
Company Nam e Riders for Health
Company Name Industry Endecotts Limited
Other Community, Social and Personal Service Activities
Company background
Manufacturing URL www.riders.org
Wimbledon-based Endecotts Limited is a world-leading manufacturer of quality laboratory test sieves, sieve shakers, filters and related laboratory equipment. The company, which boasts over 60 years of manufacturing experience, has an enviable reputation for quality and accuracy. Endecotts prides itself on the fact that its network of stockists and distributors worldwide ensures direct delivery and prompt service. Meanwhile, its own experienced staff offer unsurpassed technical support, customer and after-sales service. Endecotts says its policy is to constantly review and identify the requirements of its customers. The company strives to develop and introduce new products, and stresses that it welcomes all enquiries and suggestions that will assist it in enhancing it range and existing services.
Industry URL
www.endecotts.com Number of CRM Users 15
Business Challenges Business Benefits
Some info here • A central repository for all contacts Solution • Storing all data including Maximizer Enterprise 9 CRM SQL emails • Management of leads for Business Benefits any source • One central database for all • Targeted informationemail campaigns Easy access •• 100% reliabilityto complete customer efficiency data andinhistory • Increased managing Day of Champion • Ease of use ticket sales Significant time saving when sending monthly email www.avrion.co.uk newsletter • Ability to track all events, plus grant and sponsorship applications • Quick and easy in-depth searches •
Upgrade Before installing avrion’s CRM offering the company had an older CRM system in place but after reassessing its requirements, opted to upgrade in order to keep better track of its contacts. Within the CRM system, which is used by six members of the sales team, every single meaningful contact is logged and all communications are stored against the contact, enabling a complete history for every client, prospect and supplier. Data stored includes emails (both incoming and outgoing); quotes; details of attendees at exhibitions and other events; and enquiries from the company website (www.endecotts.com) and from other contact routes.
Access all areas “It’s great being able to access all the information from one central repository,” says Wayne Mar. “We also use it to do email shots by different criteria, for example by country or by source. The profiling for mailing feature is really useful. We can also now do monthly bulletins to our contacts – something we were unable to achieve before. Plus,” adds Wayne, “staff have found the system very easy to use.”
Nice and easy And, in contrast to the glitches and difficulties frequently encountered with new IT installations, the new implementation, carried out by avrion, could not have been simpler, says Wayne. “The implementation went very well. We have only needed help from avrion on a couple of occasions. One time they explained it to me over the phone and the other time they took control of the mouse remotely and sorted the situation out for me. With avrion things get sorted out within a couple of mouse clicks. It has been very professional on all sides.”
Final verdict
The new CRM installation has allowed Endecotts to keep a central repository of all contact, provide easy access to date and allowed them to communicate better with their customers and prospects.
Why Avrion? Company Name Endecotts Limited
Industry Manufacturing
URL www.endecotts.com Business Benefits • A central repository for all contacts • Storing all data including emails • Management of leads for any source • Targeted email campaigns • Easy access to complete customer data and history • Ease of use
www.avrion.co.uk
With avrion, you will attain a “With avrion things get sorted out within a couple of mouse prospect and clicks. “It has been very professional on all sides.” customer - Wayne Mar, Sales and Marketing, Endecotts management system that can make your business more efficient. We support you in line with your business needs, so that you gain a robust, cost-effective solution. We are clear about how we work as team, with our suppliers and with you, our clients. We only recommend CRM applications that we have evaluated and approve of. Assisted by our avrion client care process, our teams deliver the right results across a wide variety of industries and organisations. Our avrion client care process has been designed so that the work is as simple and painless as possible for you ensuring our responses are perfectly aligned to the complexity of your needs, making certain that nothing is overlooked and that every CRM solution is a success. Please visit our web site (www.avrion.co.uk) to understand more about how we work, and why we are consistently recognised as a leader in our industry.