SPM Instrument continue to future proof their CRM investment using leading CRM Provider, avrion
Company e CompanyNam Name Riders for Health SPM Instrument
“Our previous CRM provider was nowhere near as technically competent as avrion has proven to be. Avrion is the only one that could take the development of our CRM solution this far” - Stan Jackson, Managing Director, SPM Instrument
Industry Industry
Other Community, Social and Diagnostics Personal Service Activities
URL URL
www.spminstrument.co.uk www.riders.org Number of CRM Users
Business Benefits 15
Significant time savings in Business Challenges automatically created Some info here forecasts production Automated, reliable sales Solution forecasts eliminating time Maximizer 9 CRM SQL stolenEnterprise from selling Instant overview of all Business Benefits sales opportunities, • One central database for allon focusing the sales team information managing the pipeline • •
100% reliability Increased efficiency in managing Day of Champion www.avrion.co.uk ticket sales • Significant time saving when sending monthly email newsletter • Ability to track all events, plus grant and sponsorship applications • Quick and easy in-depth searches
Company background SPM Instrument develops and manufactures condition monitoring solutions for a large range of products in all branches of industry. The company provides a choice of the leading condition monitoring methods, including vibration analysis which helps keep machines in production. Applied solutions automatically evaluate measured data in order to save time, indicate maintenance priorities and provide an impressive ROI. SPM Instrument strives for a holistic approach to Customer Relationship Management incorporating: prospect and opportunity management, on-going account management, customer service management and marketing. In addition, SPM Instrument intends to segment its clients for targeted marketing campaigns in the very near future.
W orking in partnership to stay ahead of the game SPM Instrument operates in a high tech environment and therefore believes it is paramount that the company’s own technology infrastructure is as current and efficient as possible. As an existing CRM user, the company saw no reason in being left behind when the latest version became available as it offered enhancements that would help the business. SPM Instrument chose to work in partnership with avrion because they needed a competent partner that would proactively assist them in developing its CRM solution in both a technical and advisory capacity. “Our previous CRM provider was nowhere near as technically competent as avrion has proven to be. Avrion are the only one that could take the development of our CRM solution this far” explained Stan Jackson, Managing Director, SPM Instrument. To support the growth of the business, more users needed to access the system and therefore a technical upgrade was recommended to support the immediate and future requirement growth of SPM Instrument in terms of both functionality and scalability.
Maximising all opportunities SPM Instrument also needed better reporting features. As a subsidiary company of a Swedish organisation operating in 65 countries, SPM Instrument needs to provide forecasting and production information quickly to the management team in Sweden. Previously, asking the sales team to provide forecasts was time consuming but now information can be updated on an ongoing basis and reports automatically created. In addition, the CRM Executive Dashboard immediately provides SPM Instrument with a summary of all live opportunities in the sales pipeline, which makes it easier for the company to manage long term relationships with clients and ultimately increase revenue.
W hy Avrion?
Company Name SPM Instrument
Industry Diagnostics
URL www.spminstrument.co.uk
Business Benefits
Significant time savings in automatically created production forecasts Automated, reliable sales forecasts eliminating time stolen from selling Instant overview of all sales opportunities, focusing the sales team on managing the pipeline
www.avrion.co.uk
“The new CRM solution has allowed us to have an overview of all opportunities in the sales pipeline which has increased the opportunity for our sales team to manage long term relationships with clients”
With avrion, you will attain a - Stan Jackson, Managing Director, SPM Instrument prospect and customer management system that can make your business more efficient. We support you in line with your business needs, so that you gain a robust, cost-effective solution. We are clear about how we work as team, with our suppliers and with you, our clients. We only recommend CRM applications that we have evaluated and approve of. Assisted by our avrion client care process, our teams deliver the right results across a wide variety of industries and organisations. Our avrion client care process has been designed so that the work is as simple and painless as possible for you ensuring our responses are perfectly aligned to the complexity of your needs, making certain that nothing is overlooked and that every CRM solution is a success. Please visit our web site (www.avrion.co.uk) to understand more about how we work, and why we are consistently recognised as a leader in our industry.