Host Away with
New for 2022: Peace of mind Repair Cover Plan Your own dedicated Hosting Team
Your guide to Letting in 2022
Welcome to your Letting guide for 2022 Taking you through everything you need to know about subletting your holiday home with us Our popular Host Away Letting Scheme enables you to let your holiday home to holidaymakers on the dates you are not using it. We will take care of everything for you, so rather than your holiday home sitting empty, this is a great way to bring in additional income and help you offset some of your running costs!
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Why Host Away with us?
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Your dedicated Sublet Coordinators
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What we’ll take care of
Page 6
Introducing the new 2022 Repair Cover Plan
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What you need to get started
Page 8 & 9
No hidden charges
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How do I sign up?
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Hot tub maintenance
Page 12 & 13
FAQ’s
Page 14 & 15
Terms and Conditions
Why Host Away with us? Hear from our Owners:
In
2021 Sandy Balls
Owners earned over £2,122,000 subletting their holiday homes
from
We were a bit nervous about subletting at first as, of course, we wanted to keep our lovely new lodge looking and feeling as good as new for as long as we could! However our experience has been very positive, the Lodge is returned to us in excellent condition and so far we have only lost 1 champagne glass so obviously someone was loving our lodge as much as we do! The team are extremely helpful, guiding us through the process and answering any queries with knowledge, respect and good humour. Mr & Mrs Oakley, Owners, Sandy Balls
YO U R GU I D E TO LETT I N G
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Your dedicated Hosting
team
Our Sublet Team pride themselves in doing their utmost to support you along your subletting journey. The team will walk you through the whole process and be available during your time subletting to answer any questions you may have, whilst assisting you with: • Getting your holiday home signed up and available to sublet • Informing you of the grade of your holiday home • Agreeing and changing dates • Checking availability • Informing you of any repairs • Organising gas and electric tests
You can reach the team with any queries on: Janice.holmes@awayresorts.co.uk
or call 01425 651225
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Photographs are for illustration purposes only
What we’ll take care of... Sit back, relax, let us do the hard work and earn you some extra pennies
Away Resorts Managed Letting Scheme
What’s included? Over £1m is spent on marketing every year to ensure we obtain maximum booking for your holiday home A dedicated team to support you and any queries you may have
Check-in all guests
Handle all pre and post arrival communication for the guests Clean your holiday home after every booking and for your return to park
Mini deep cleans of your holiday home as required*
Outside jet washes of your holiday home as required*
Replace any broken, lost, or stolen inventory from the Away Resorts inventory list* Linen will be provided with beds made up for you upon arrival for the weeks you return to your holiday home *Based on minimum number of weeks given. ^Costs apply for replacements, unless covered by Repair Cover Plan. YO U R GU I D E TO LETT I N G
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Peace of mind
Repair Cover Plan New for 2022, you could benefit from the following cover plan... Tier 1
Tier 2
Free peace of mind Repair Cover Plan
Free peace of mind Repair Cover Plan, additional sublet cleans and jet washes as required
To qualify for this incentive, sign up by the 31st January 2022 and provide 7 of the 13 peak weeks.
To qualify for this incentive sign up by the 31st January 2022, and provide 7 of the 13 peak weeks, plus another 15 weeks between April – October.
So, what is our peace of mind Repair Cover Plan? Whilst we are sure that our Away Resorts guest will take care of your Holiday Home whilst it is on our managed letting agreement, we do however understand that accidents happen. What is covered:
What is not covered:
• Fixtures & Fittings, Locks & Keys,
• Loss of income • Wear & Tear, Items that are not
Internal Décor, Replacement of Damaged Mattress*, Repair or Replacement of Electrical Items*, Soft Furnishings*, Floor Coverings*, Missing Inventory Items as per Standard Inventory list, Carpet & Upholstery Cleans.
• At the start of a new sublet
agreement Owners accounts will be charged for three sets of keys. Thereafter any replacements will be covered by the repair plan.
If, however you decide that you do not wish to be covered by the Repair plan then all necessary repairs and replacements will be invoiced direct to you the owner.
part of the standard inventory, any damage to External Doors & Windows, External Panels, Decking or External Furniture. Please check with your insurance provider that you are covered for these.
If you wish to benefit from the Repair Cover Plan; please complete your letting application form with the required dates to qualify and tick the Repair Cover Plan option. Please note a charge of £185 will be charged to your account at the start of the letting period. This will then be credited at the end of 2022 if you have remained eligible for the incentive.
*Up to the value of £250, anything over this amount you would claim through your insurance provider and Away Resorts will cover the policy excess charge up to £250. 6 | YO U R GU I D E TO LETT I N G
The criteria to be a part of the
scheme
We will grade your holiday home based on specific criteria such as age, size and condition. Please note final grade will be confirmed by your Sublet Coordinator.
Requirement
Comfort
Superior
Luxury
Indulgent
Inventory (see enclosed sheet)
Heating throughout Double glazing TV in the lounge with Freeview Fridge with Ice Box Fridge Freezer Dishwasher Decking or patio and outdoor furniture Decking with outdoor furniture Hairdryer Flatscreen TV in the master bedroom Flatscreen TV in the second bedroom Allocated parking
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No hidden charges
Letting income from holidaymaker
What will be deducted from the amount received from holiday guest:
Cleaning
7-8 Berth Caravan
Inc TriBeca, Rockstar, Burst of Blue
7-10 Berth Lodge
£56 + VAT per booking
£63 + VAT per booking
£68 + VAT per booking
£74 + VAT per booking
PLUS
Linen
Holiday home with hot tub if applicable*
4-6 Berth Lodge
4-6 Berth Caravan
£17.25 + VAT per booking
PLUS
PLUS
£21.85 + VAT per booking
£17.25 + VAT per booking
PLUS
£21.85 + VAT per booking
PLUS
£106 + VAT per week *Please note, if your holiday home is let for less than seven nights, this charge will be pro-rata.
PLUS
Marketing & administration^
10% + VAT ^Charged to the NET tariff letting income.
PLUS
Guest facility passes**
2-6 berth holiday home
7-10 berth holiday home
Peak weeks 2-6 nights: £39 7+nights: £73
Peak weeks 2-6 nights: £49 7+ nights: £93
Off-peak weeks 2-6 nights: £29 7+nights: £53
Off-peak weeks 2-6 nights: £37 7+ nights: £69
**Please note these pass prices are discounted when letting through Away Resorts
EQUALS
= Owner income Amount credited monthly in arrears The income you receive from subletting your holiday home is taxable income. It is your responsibility to ensure you report your tax liabilities to HMRC via self-assessment. You should obtain advice from a tax specialist if necessary. 8 | YO U R GU I D E TO LETT I N G
Safety checks to be carried out prior to letting: Item
Details
Price
Gas Safety Test Annually
A must have annual check for all owners with proof required. If your gas certificate expires whilst on the sublet programme, we will arrange for the annual test to be completed and the cost will be added to your account
£120
Electrical Safety Test Every 3 years
A must have a triannual check for all owners with proof required. If your electric certificate expires whilst on the sublet programme, we will arrange for the triannual test to be completed and the cost will be added to your account
£120
Fire extinguisher check
A must have annual check for all owners with proof required
£25
Smoke Alarm & Carbon Monoxide Detector
A must have annual check for all owners
Price available on request
Other considerations: General house keeping Carpet Cleans or Upholstery Cleans Inclusive of Deep Clean
May be required prior to letting. Includes items such as carpet clean or upholstery clean
Price available on request
Replacement gas bottles
We will replace these as necessary
N/A
Hot tub set up
A one off charge invoiced to your account once you have been accepted onto the Away Resorts Letting Scheme and will cover all set up requirements such as filters and chemicals.
£100
Full Away Resorts inventory pack
To meet our grade requirements a full inventory pack, shown in the back of this document is always required
If you have not purchased this already, prices available on request
Three sets of keys
To be given to our team on park prior to letting, unless signed up to Repair Plan
£7 per key
Insurance
Adequate third-party liability insurance to cover any repairs that may arise
To be received prior to the commencement of letting
Should any unfortunate damage occur, or anything get stolen we will replace these items and charge you accordingly^
If applicable these will be covered by Repair Plan up to £250
Minor repairs will be fixed, and you will be charged accordingly. This includes, but is not limited to, carpet cleaning, door handle replacements, and light bulbs
If any damage occurs or anything is stolen we will replace and charge you accordingly. If applicable these will be covered by repair plan up to £250
Inventory and TV’s
Minor essential repairs
Please note, all prices include VAT. YO U R GU I D E TO LETT I N G
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How do I sign up? Step 1 – Arrange a meeting & ask away
Step 3 – Grading & acceptance
Call or email us on: 01425 651225, Janice.holmes@awayresorts.co.uk to arrange a meeting. We will answer any of your questions to see if subletting is right for you.
We will grade your holiday home based on specific criteria such as age, size and condition. Please note your holiday home must not be older than seven years, and must be up to Away Resorts letting standards prior to being accepted on the managed letting scheme and the Repair Plan.
Step 2 – Checks & inventory Once you’ve decided the subletting scheme is right for you, we’ll make sure your holiday home has all the relevant checks, and appropriate fire extinguishers , smoke detectors and carbon monoxide alarms. Your dedicated Subletting
Team
Before letting your holiday home, please ensure you remove all of your personal belongings, our team will go through this with you. Failure to do so may result in your holiday home not being let. We will not accept any responsibility for any items removed whilst on let. er if you find to your satisfaction howev We hope everything is 07958 634 938 that is not, please call
We have carried out the
anything
following repair / clean;
by:
your Subletting Team
by:
Your Holiday Home has
Dear
been lovingly prepared
for you today
and personally checked
Welcome back to your holiday home!
We’re glad to back welcome you ; You can expect to find
n & sanitised Your holiday home clea clean linen fresh with up e Beds mad ed up* topp & ked chec ies Inventor *Charges may apply
Don’t forget… swimming sessions Book your activities & online via Sportsbooker
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Step 4 – Dates & paperwork Decide the dates you want for yourselves, and the ones you want to let your holiday home through Away Resorts, fill out the sublet forms and return these to your park team.
Step 5 – When you visit & when you leave Always leave your holiday home clean and tidy after you stay ready for the next holidaymakers. We do ask that you vacate your holiday home by 10am to allow us to do our relevant checks. Upon your return, you’ll be welcomed back with a card detailing your holiday home has been cleaned, sanitised, and beds made up, along with any other notes.
Arrival times
Please do not arrive before your grades designated arrival time below: Indulgent, from 2.30pm Luxury, from 3pm Superior, from 3.30pm Comfort, from 4pm
Hot tub maintenance Hot tub actions
How often...
Replace cartridge filter with clean cartridge
At water replacement
Inspect strainers and grilles
At water replacement
Record incidents and remedy issues You must keep these records
As appropriate
Check any automatic systems are operating correctly
Daily, where fitted
Drain hot tub, clean whole system including strainers and refill
Between each group of users or at least weekly, whichever is shorter
Inspect accessible pipe work and jets, and clean as necessary
Weekly
Disinfect flexible hoses
Monthly
Microbiological testing (by an external company)
Monthly for ACC, coliforms, E. coli, paeruginosa and quarterly for legionella
Clean input air filter
Monthly
Water safety test
Twice a day
Full chemical test dependent on water quality
As determined by risk assessment
Disinfectant / PH controller – clean electrode and check calibration
Monthly, where fitted, or according to manufacturers’ instructions
Check, clean, disinfect and dry filter cartridge
Between each group of users or weekly, whichever is shorter
FAQs What if I need to change my dates? We always aim to honour the dates our owners wish to stay in their holiday home. All you need to do is request the changes in writing by emailing: Janice.holmes@awayresorts.co.uk, we will then check availability and confirm back to you in writing. Please give us six weeks notice so we can move any guest bookings. Please note that in busy periods this may not be possible as we may not have any holiday homes to move them to and you would lose any income. If the dates requested are not available, we will look for alternative options to best suit you. Whilst we would love to communicate what bookings you have and on what dates, please note that this is not possible at this time. We can also never guarantee those bookings, due to external factors such as COVID and holidaymaker cancellations. What if I wish to withdraw from the Managed Letting Scheme? No problem at all! If for any reason you wish to withdraw from the scheme, a minimum notice period of six weeks is required, this allows us time to rebook our guests into an alternative holiday home. How will you ensure my hot tub is kept clean? You can be assured that your hot tub will be managed within strict guidelines, set out by Away Resorts and external third parties. The safety of all our guests is of our utmost importance. Will pets be allowed in my holiday home? Unless you state otherwise on the Letting Agreement Form, pets (especially dogs) are allowed in all grades of holiday home at Away Resorts. Please note, that if you do have a dog, you MUST tick that pets are allowed.
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Will subletting my holiday home cover my site fees? Though we can not guarantee your subletting income, the more weeks you sublet your holiday home, the more income you will receive. The school holidays command a higher price and demand than any other time of the year. Please speak to your parks subletting coordinator for more information, as this will differ per holiday home. When will I receive my payment? You will receive monthly statements at the end of the following month, telling you exactly what you have earned which can be offset against your running costs, or can be withdrawn. How do I know how much income I will receive from subletting my holiday home? This is all dependant on the weeks you give, the grade of your holiday home, the demand of the market and many other factors. All income earned will be credited to your owner account the following month. You can use the money to put towards the following years pitch fees or you will be able to request a BACS payment after the credit has been applied, and following necessary deduction of charges. How do I know if my holiday home is occupied? You can call or email us to check if your holiday home is occupied or free for you to use. Although we can advise if your holiday home has future bookings, these are always subject to the possibility of change. We can assure you that we will do our very best at the best price to fill your dates, however we can never guarantee 100% occupancy. Will my holiday home be heavily discounted with late deals? We operate a live booking system and from time to time operate discount codes and promotions, however, it is also in our interest to maximise your potential income. Please rest assured we do not aggressively discount last minute availability.
Can I leave personal belongings in my holiday home? We ask you remove all your personal belongings from your holiday home whilst on the sublet programme. We do also request that you do not use a lock box within your holiday home, all items must be removed. These items can be stored externally in a park approved locked storage box. Failure to do so may result in your holiday home not being let. What is provided for holiday guests staying in my holiday home? When you decide to sublet your holiday home through us, you will need a full Away Resorts Standard Inventory Pack which will have been part of your holiday home purchase. If not, you can purchase the full inventory from us, prices are available at request. Your Away Resorts guests will also be provided with linen and beds made up on arrival, plus guest passes for their stay. What do I need to do when I leave my holiday home before a sublet? You are required to vacate your holiday home 24hrs prior to commencement of subletting to allow the park teams time to ensure that your holiday home is ready for the incoming guest. We ask that you depart by 10.00am ensuring you remove all personal items, strip the beds and leave your holiday home clean and tidy. Can you provide linen for me when I return to my holiday home? Linen will be provided, with beds already made up for you upon arrival for your own weeks. Towels are not included. What if I want to upgrade my holiday home and I have let it out?
Do you take a damage deposit? No, we do not take a damage deposit from Away Resorts guests. We must accept that the majority of our guests are honest and genuine people but occasionally breakages and damages do happen. Signing up to our Repair Cover Plan will cover most breakages and damage caused. As your sublet agreement states, you are required to have insurance in place, and we advise you also have cover to include sublet damage. If you insure your holiday home through Leisure Days you can contact them and ask them to add an endorsement to your policy and no extra charge. There may be occasions where you will need to claim on your insurance for some form of damage or loss. If a guest causes any malicious damage, then we would report this to the police as a criminal matter. Who do I contact if I have any questions? We have a dedicated team to support any queries you have who will be more than happy to help, please email Janice.holmes@awayresorts.co.uk Should the park have to close for any reason, what will happen to the bookings for my holiday home? All bookings that are cancelled due to unforeseen circumstances will be subject to our booking terms and conditions. Where possible, we will always attempt to move the date, subject to availability, or offer a refund. Income is not guaranteed or protected. I already have the Warranty+ package, so are the Repair Cover Plan incentives useful to me? Yes absolutely, the Repair Cover Plans extra incentives compliment your Warranty+ package.
If you do see something else you fancy don’t panic, you can still upgrade your holiday home and we will look after all of this for you and move bookings where needed. If your new holiday home is a higher grade you will receive the benefit from this.
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Terms and Conditions Owners Part
Away Resorts’ Part
1. We can only deal directly with the registered
1. Advertising and marketing across
2. All holiday homes must be up to Away Resorts
2. Website with live 24hr online booking facility.
owner of the holiday home.
Letting standards, prior to being accepted on the managed letting scheme and the Repair Plan.
3. As Away Resorts is the acting agent for the
owner, it is the owner’s responsibility to ensure that the holiday home is adequately insured against loss, damage and third-party liability.
4. You are required to equip your holiday home
with a full standard inventory pack for the number of people it will sleep. For full details, please see the holiday home standard inventory form included in this guide. Your Sublet Coordinator can help with queries and arrange for you to purchase inventory packs from us if required.
5. All owners should have gas and electrical
appliances inspected once a year for which there is a small charge. The appliances will be inspected in accordance with Away Resorts guidelines which are available at Owner Services. Any gas bottles must be stored outside the holiday home in an adequately ventilated, non-combustible area. Gas bottles must not be chained up or locked away.
6. Keys – three sets of keys will be charged to
owners account prior to letting and replaced free of charge if covered by the Repair Plan, otherwise charged at £7 per key, if lost by guests.
7. Owners dates – for alterations to owner dates,
please contact your Sublet Coordinator to check availability of your holiday home. If your holiday home is vacant, we will be happy to then reserve it for your own use, six weeks notice is required. We will however not cancel any bookings in order to make your Holiday Home available for your use.
8. Please make sure if you are private letting and subletting that you check your dates. Should your holiday home not be available, due to an error on your behalf, we may charge you the cost of the holiday.
9. You continue to comply with your pitch licence agreement and park rules.
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multiple platforms.
3. All correspondence with holidaymakers and general administration of all bookings.
4. Being accepted onto the Away Resorts Managed Scheme is at the discretion of the Sublet Coordinator, and their decision is final.
5. Collect all letting income on behalf of the holiday home owner.
6. Clean the holiday home between lettings. 7. Replace any letting inventory, equipment,
breakages and renew gas cylinders when empty. Replacement bottles and gas are charged to the owner’s account.
8. We reserve the right to carry out all repairs and
replacements to maintain the holiday home to the letting standard required and any damages to your holiday home will be charged to owners’ account, unless you are covered by the repair plan. If not we reserve the rights to complete repairs up to the value of £250 without giving you prior notification. We will arrange for gas and electrical appliances to be inspected each year and maintain them to the standard required. Electrical appliances will be repaired or replaced if necessary, at the owner’s expense.
9. We send you, the owner, a statement showing a
breakdown of lettings for the season in the form of a Statement of Account.
10. A charge is made for on-park entertainment and access to facilities. This charge is retained by us. The price for your holiday home is subject to deductions necessary for the wide range of discounts, reductions and part weeks which are essential for us to offer the holiday maker in order to achieve maximum bookings for you. Such discount offers are made according to season and demand.
11.
Our marketing, administration and cleaning fees set out in this document are subject to VAT. Where holiday homes are let on behalf of owners who are not registered for VAT, the booking charge will not be subject to VAT but a further handling fee will be applied so that the final holiday price for the same holiday home is identical.
12.
Following the deduction of all necessary holiday discounts, our handling fee, the Managed Letting Scheme charges and any other costs incurred for letting your holiday home, all letting income earned will be credited to your Owner account. Should you require to withdraw your sublet earnings please complete your sublet income request form and send this to your Sublet Coordinator. This is subject to your account remaining in credit.
13.
All bookings that are affected due to a reason out of our control will be subject to our booking terms and conditions. Where possible we will always attempt to move the date subject to availability or offer a refund. Income is not guaranteed or protected.
14. Repairs: 14.1 Prior to being accepted on the Repair Plan, all items and repairs identified by the park needing any attention must be completed prior to the commencement of letting. Any cost related to this will be the owners responsibility.
14.2 If an Away Resort guest damages the holiday home we will carry out the repair. If you are covered by the Repair Plan this will be completed free of charge, otherwise this will be chargeable to the owner. 14.3 We will endeavour to match replacement items with existing styles or patterns but his cannot be guaranteed and we reserve the right to substitute as necessary. 14.4 The repair plan is optional and only valid for the 2022 season. Cover only applies during periods of letting through Away Resort. The Park team will check for damage when cleaning the caravan after the Away Resorts guest has departed. The repair plan cover does not cover damage to the fabric of the Holiday Home, such as external panels, exterior doors, windows or decking. You should claim against your Holiday Home Insurance for these items. Normal wear and tear is not covered and is the owners responsibility. 15.
Termination. We may terminate this Agreement at any time if you fail to comply with it, or breach any of its items including the payment of pitch fees.
Host Away with
Sandy Balls Holiday Village, Godshill, Fordingbridge, The New Forest, Hampshire, SP6 2JZ
01425 651225
awayresorts.co.uk
Janice.holmes@awayresorts.co.uk
