December 2021
Issue no 4
Sandy Balls Holiday Village presents
Congratulations to the brilliant artist Poppy age 11 who has won our Owners Christmas eCard competition and won themselves a Children’s Christmas Hamper!
Park Life Since re-opening in April we have been busier than ever before and I hope that you have been able to visit your holiday home and enjoy your stays.
Adrian Evans
General Manager
2021 has been a challenging year, from the easing of government restrictions to double jabs and the ‘pingdemic’, we hope that we have been able to maintain continuity throughout. The whole team at Sandy Balls would like to thank you for your understanding to any changes around these obstacles this season.
This year we have the most Holiday Home Owners we have ever had, totalling over 150 holiday homes with only 1 or 2 pitches unallocated! I know many of you sublet your holiday homes through us and more of you have joined our subletting scheme this year too earning some good income returns. Thank you for supporting the scheme and signing up. We recently have sent out our ‘2022 Guide to Subletting’ so please take a look and send in your sublet dates soon. In 2022 we are excited for the £350k investment into our Village Store refurbishment including a Deli and Coffee area. This will take a few weeks, so we’ll have to “shut up shop” for a little while (dates to be announced soon), so please come a little more stocked up when you visit during this time.
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What’s happening at
Aubrey’s will close on the 10th January for 10 days to get a mini facelift & refresh, The Woodside will be open throughout this time though, and by mid to late January we will be back to normal with everything open again. We also have considerable investment again in areas like machinery, tree management, operating systems and in our Team. We’ve just bought a mini road sweeper, keeping the park tidy of leaves is a mammoth task here and this should help us to manage the park appearance even better during the Autumn and Winter months. To make sure all that all this happens effectively we have just employed a new Grounds Manager Jon Scarlett Phillips. Sadly, Abi Ball our Owner Experience Manger is leaving us to pursue a role with P&O Cruises, we thank Abi for her time with us and wish her every success in her future. We have been busy recruiting for Abi’s replacement and we should have our new Owner Experience Manager recruited by the time this newsletter lands. We will of course welcome and introduce them very soon, so please keep an eye out for news on third place social and in the next newsletter. We will be open throughout Christmas and New Year and we are very much looking forward to our Christmas and New Year parties, plus our wonderful Forest of Light experience that I hope you get to come and see. We have a much more extensive Owner Events calendar planned for 2022 too, (to be revealed soon), and we hope that you can attend some of these along the way next year! On behalf of all the team here we wish you all a very Merry Christmas and a Happy New Year.
@SandyBallsAwayResorts
@AwayResortsUK
@AwayResortsHolidays
2022 Events... We are delighted to present to you your 2022 Big Park Events calendar, get these dates in your diaries! These dates may help you decide on your sublet dates too. We are working hard behind the scenes to bring you a fantastic, more extensive Owner Events 2022 calendar too, so watch this space! We truly want to make 2022 our best year for our Owners yet. For more event information & times, please keep an eye on Third Place Social your dedicated owners Facebook page. Please note, all events are of course subject to change, and some are weather permitting, but we will always do our best to deliver!
Meet our Owner Experience Support Manager; Jackie Let me introduce myself, I joined Away Resorts in March as Owner Experience Support Manager working within the Central Operations Team. With over 30 years’ experience within the industry, mostly as a General Manager on large owner parks I have a passion for delivering the best possible ownership experience for our Owners. I support all aspects of our Owner Experience across all parks following the handing over of your holiday home. Firstly, thank you for feeding back your thoughts through various channels this year and to those of you that have completed the surveys. These have been very insightful and guided me and the teams on the parks on what we need to do to improve the owner experience that we currently provide. As we move towards 2022, we are currently looking at how we continue to improve your owner experience.
Jackie Fowler
Dino World Saturday 30th April
Cream Pie Fight Sunday 28th August
Family Festival Saturday 18th June & Sunday 19th June
The Forest of Light Opening from Saturday 5th November
Colour Festival Saturday 13th August
Winterfest Opening from Saturday 5th November
Owner Experience Support Manager
Following the departure of Abi I will be available to support you directly. If you have anything that I can assist you with or wish to feed your thoughts back, please do so by emailing me directly to Jackie.fowler@awayresorts.co.uk
Our last printed newsletter We are embracing our important journey to offset our carbon footprint and we are now going digital wherever we can. Our future newsletters will be available online on your owners account and we will send them to you via email too. Working towards a greener more ecological future we are partnering with Tomorrow’s Forests, for every holiday home we sell, we are planting a tree to help fight climate change and to do our bit to protect our planet. We are also supporting Surfers Against Sewage through dedicated fundraising and events, to ensure we can keep our beaches and beautiful British coastlines safe for everyone to enjoy. As well as this, we support local businesses and local heroes all badged under ‘Hug a Hero’.
Join us for
Great Weekends this January Our Holiday Home Sales Office will be open throughout January and we have a few extra special weekends planned… Saturday 15th & Sunday 16th January – Coffee and Cakes Saturday 22nd & Sunday 23rd January – Prosecco & Strawberries …so if you are on park please pop in, we would love to see you!
To find out more about our journey towards protecting our planet and sustainability please visit www.awayresorts.co.uk/about/giving-back, or just scan the QR code below!
Proud partners of...
Helping to take action, shouting loudly for our oceans!
We’re giving something back!
For every holiday home we sell we plant a tree in the UK working with...
TOM
O R ROW’S
FO R ESTS Open up your phone camera and
scan me!
Supporting national and local charities
Host Away with
New for 2022: Peace of mind Repair Cover Plan Your own dedicated Sublet Team
Let your holiday home work for you! Our popular Host Away Letting Scheme enables you to let your holiday home to holidaymakers on the dates you are not using it. We will take care of everything for you, so rather than your holiday home sitting empty, this is a great way to bring in additional income and help you offset some of your running costs! Ho Aw hh wit ayaywit HoststAw New for for 2022: New 2022: Peace of mind
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See your 2022 Letting Guide for more information, or call or email the team who will be happy to help answer any questions on: 01425 651 225, Janice.holmes@ awayresorts.co.uk
Recommend a and get £500 off your pitch fees!
friend
Refer more friends and you could get up to £1000 account credit! Wouldn’t it be great if your friends owned a holiday home here too, to enjoy the park with and spend more quality time together! If you know anyone who would love it as much as you do, why not recommend them? If they go ahead and purchase a holiday home through us, completing within 12 months of your referral; we will give you an account credit of £500 as a big thank you! If you then recommend a second person you will get £750 account credit, and a third you will get £1000 account credit! We will make it really easy for you and your friend too, there is no hard sell here – just pop along with them to Holiday Home Sales and we’ll show them around the park, or ask them to call us on 01425 651 206 and quote ‘I’ve been referred by (your name)’, or grab an Owner Referral Form from us, fill it out and we’ll do the rest!
Why Host Away with us? Hear from our Owners:
In
2021 Sandy Balls
Owners earned over £2,122,000 subletting their holiday homes
from
We were a bit nervous about subletting at first as, of course, we wanted to keep our lovely new lodge looking and feeling as good as new for as long as we could! However our experience has been very positive, the Lodge is returned to us in excellent condition and so far we have only lost 1 champagne glass so obviously someone was loving our lodge as much as we do! The team are extremely helpful, guiding us through the process and answering any queries with knowledge, respect and good humour. Mr & Mrs Oakley, Owners, Sandy Balls
Important reminders! Drain down, contact details & documents needed It’s so important to protect your lovely holiday home over winter, so if you haven’t already, please return your drain down forms to us asap! If you need a new form or any further information, just pop in or email/call Owner Services who will be happy to help. We need to ensure we stay up to date with your contact details so we can stay connected! Sometimes there could be important messages we need to get to you quickly, so please take a minute to pop in, or call us to check we have your details correct. You might have changed your mobile phone number, address or email address etc since we last updated our records for you.
We also need up to date copies on file of your:
•
Holiday home insurance (every year)
•
Annual gas safety test (every year)
• •
Electrical test (every 3 years) Proof of address - council tax & utility bill within last 3 months (every year) So please do get these copies to us at your earliest convenience, thank you.
We wish you a
Merry Christmas and a Happy New Year! Offer
Extended until 30th Jan 2022
Part exchange your holiday home.
Warranty + for your
peace of mind By
And enjoy up to £3,000 Deposit Contribution† There has never been a better time to upgrade your holiday home Deposit Contribution – It’s as easy as £1,000, £2,000 £3,000. Here’s How It Works – • Enjoy a £1,000 deposit contribution† on us! When upgrading into a holiday home worth up to £64,999 • Enjoy a £2,000 deposit contribution† on us! When upgrading into a holiday home worth between £65,000 – £99,999 • Enjoy a £3,000 deposit contribution† on us! When upgrading into a holiday home worth over £100,000+ It’s that simple!
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scan me!
See holiday homes available here.
What are you waiting for?
View some holiday homes today, in person or virtually and ask for your part exchange quote! Call 01425 651 206 or Text ‘SAN’ to 84840 This offer is exclusively for existing owners. *Finance subject to status written details available on request. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority. **Deposit contribution offer is valid on all new and pre-owned holiday homes. Valid on sales made on or between 1st November – 31st January 2022 directly from Away Resorts. Sale must be complete by 11th February 2022 except when the holiday home is not available on park to complete. There is no cash alternative. The offer cannot be combined with any other discounts offers or promotions. Away Resorts holiday parks are not residential parks and holiday homes cannot be occupied as a permanent residence. ^Terms and conditions apply to 3 Year Warranty+. Please see website for more details. Away Resorts reserves the right to withdraw this offer at any time.
Everything correct at time of going to print but is subject to change, please go to your Third Place Social Facebook page for all the latest news and updates.