December 2021
Issue no 4
Whitecliff Bay Holiday Park presents
Congratulations to the brilliant artist Jaxon age 2 who has won our Owners Christmas eCard competition and won themselves a Children’s Christmas Hamper!
Park Life Well, what a year 2021 has been. Since we were able to re-open in April, we have seen more holidaymakers and new owners stay with us than ever before. It’s fair to say that it has also been the most challenging year with the pandemic, the ‘pingdemic’ and the furlough scheme, all which seriously stretched our team. But in true holiday hero style they delivered, and they did it with a smile. Thank you for your General Manager understanding along the way, our team have been touched by some of your kind words and feedback this year.
Richard Bicknell
Our owners are a huge part of the beating heart of Whitecliff Bay, and I’m proud to say that the community has risen by nearly 60 new owners this year! I know many of you sublet your holiday homes through us and more of you have joined our subletting scheme this year too earning some good income returns. Thank you for supporting the scheme and signing up. We recently sent out our ‘2022 Guide to Subletting’ so please take a look and send in your sublet dates soon.
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What’s happening at
As you know the facilities close in December and will reopen in the Spring, but the park operational team will be here all year round maintaining our lovely park and at your service should you need us. We have considerable investment for 2022 in pitch development, indoor pool works, and in areas like machinery, tree management, operating systems and of course in our team. Sadly, Kerry Burke our Owners Experience Manger is leaving us to spend more time with her family on the mainland. I’d like to thank Kerry for the work she did this year, and we are busy recruiting for her replacement so we can maintain that momentum. In the meantime, Emily, Fiona, Rachel, and the Guest Services team are here when you need us. It was so lovely to see so many of you at our End of Season Owners Party. I was overwhelmed by the emails and cards we received from many of you expressing how much you enjoyed yourselves. 2022 will see a wider variety of Owners Events, some exciting news to follow on those. On behalf of all the team at Whitecliff Bay, we want to wish you all a very Merry Christmas and a Happy New Year.
@WhitecliffBayAwayResorts
@AwayResortsUK
@AwayResortsHolidays
2022 Events... We are delighted to present to you your 2022 Big Park Events calendar, get these dates in your diaries! These dates may help you decide on your sublet dates too. We are working hard behind the scenes to bring you a fantastic, more extensive Owner Events 2022 calendar too, so watch this space! We truly want to make 2022 our best year for our Owners yet. For more event information & times, please keep an eye on Third Place Social your dedicated owners Facebook page.
Meet our Owner Experience Support Manager; Jackie Let me introduce myself, I joined Away Resorts in March as Owner Experience Support Manager working within the Central Operations Team. With over 30 years’ experience within the industry, mostly as a General Manager on large owner parks I have a passion for delivering the best possible ownership experience for our Owners. I support all aspects of our Owner Experience across all parks following the handing over of your holiday home. Firstly, thank you for feeding back your thoughts through various channels this year and to those of you that have completed the surveys. These have been very insightful and guided me and the teams on the parks on what we need to do to improve the owner experience that we currently provide. As we move towards 2022, we are currently looking at how we continue to improve your owner experience.
Please note, all events are of course subject to change, and some are weather permitting, but we will always do our best to deliver!
Jackie Fowler
Dino World Saturday 28th May
Colour Festival Saturday 23rd July
Family Festival Saturday 24th June & Sunday 25th June
Cream Pie Fight Sunday 28th August
Owner Experience Support Manager
Following the departure of Kerry I will be available to support you directly. If you have anything that I can assist you with or wish to feed your thoughts back, please do so by emailing me directly to Jackie.fowler@awayresorts.co.uk
Our last printed newsletter We are embracing our important journey to offset our carbon footprint and we are now going digital wherever we can. Our future newsletters will be available online on your owners account and we will send them to you via email too. Working towards a greener more ecological future we are partnering with Tomorrow’s Forests, for every holiday home we sell, we are planting a tree to help fight climate change and to do our bit to protect our planet.
Join us for
Great Weekends this January and February!
Our Holiday Home Sales Office will be open throughout January and February and we have a few extra special weekends planned…. Saturday 15th & Sunday 16th January – Pie and Mash Weekend Saturday 22nd & Sunday 23rd January – Mexican Weekend Saturday 29th & Sunday 30th January – Italian Weekend Saturday 5th & Sunday 6th February – Stew & Dumplings Saturday 12th & Sunday 13th February – Champagne & Chocolates …so if you are on park please pop in, we would love to see you!
We are also supporting Surfers Against Sewage through dedicated fundraising and events, to ensure we can keep our beaches safe for everyone to enjoy. We have equipment for ‘clearing up the beach’ in Guest Services for anyone to volunteer to take down to the beach. As well as this, we support local businesses and local heroes all badged under ‘Hug a Hero’. To find out more about our journey towards protecting our planet and sustainability please visit www.awayresorts.co.uk/about/giving-back, or just scan the QR code below!
Proud partners of...
Helping to take action, shouting loudly for our oceans!
We’re giving something back!
For every holiday home we sell we plant a tree in the UK working with...
TOM
O R ROW’S
FO R ESTS Open up your phone camera and
scan me!
Supporting national and local charities
Host Away with
New for 2022: Peace of mind Repair Cover Plan Your own dedicated Sublet Team
Let your holiday home work for you! Our popular Host Away Letting Scheme enables you to let your holiday home to holidaymakers on the dates you are not using it. We will take care of everything for you, so rather than your holiday home sitting empty, this is a great way to bring in additional income and help you offset some of your running costs! Ho Aw hh wit ayaywit HoststAw New for for 2022: New 2022: Peace of mind
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See your 2022 Letting Guide for more information, or call or email the team who will be happy to help answer any questions on: 01983 872 674, Whitecliffbay.sublet@ awayresorts.co.uk
Recommend a and get £500 off your pitch fees!
friend
Refer more friends and you could get up to £1000 account credit! Wouldn’t it be great if your friends owned a holiday home here too, to enjoy the park with and spend more quality time together! If you know anyone who would love it as much as you do, why not recommend them? If they go ahead and purchase a holiday home through us, completing within 12 months of your referral; we will give you an account credit of £500 as a big thank you! If you then recommend a second person you will get £750 account credit, and a third you will get £1000 account credit! We will make it really easy for you and your friend too, there is no hard sell here – just pop along with them to Holiday Home Sales and we’ll show them around the park, or ask them to call us on 01983 874 365 and quote ‘I’ve been referred by (your name)’, or grab an Owner Referral Form from us, fill it out and we’ll do the rest!
Why Host Away with us? Hear from our Owners:
In
2021 Whitecliff Bay
Owners earned over £1,012,378 subletting their holiday homes
from
‘We’ve been Owners at Whitecliff Bay for a couple of years now and have always found the cooperation with the team there 100% at all times, which is essential for the smooth running of the sublet scheme they offer. The cleaning of the holiday home is always excellent and we cannot fault anything. Long may it continue. David and Lindsey Rowlands’ Owners, Whitecliff Bay
Important reminders! Drain down, contact details & documents needed It’s so important to protect your lovely holiday home over winter, so if you haven’t already, please return your drain down forms to us asap! If you need a new form or any further information, just pop in or email/call Owner Services who will be happy to help. We need to ensure we stay up to date with your contact details so we can stay connected! Sometimes there could be important messages we need to get to you quickly, so please take a minute to pop in, or call us to check we have your details correct. You might have changed your mobile phone number, address or email address etc since we last updated our records for you.
We also need up to date copies on file of your:
•
Holiday home insurance (every year)
•
Annual gas safety test (every year)
• •
Electrical test (every 3 years) Proof of address – council tax & utility bill within last 3 months (every year) So please do get these copies to us at your earliest convenience, thank you.
We wish you a
Merry Christmas and a Happy New Year! Offer
Extended until 30th Jan 2022
Part exchange your holiday home.
Warranty + for your
peace of mind By
And enjoy up to £3,000 Deposit Contribution† There has never been a better time to upgrade your holiday home Deposit Contribution – It’s as easy as £1,000, £2,000 £3,000. Here’s How It Works – • Enjoy a £1,000 deposit contribution† on us! When upgrading into a holiday home worth up to £49,999 • Enjoy a £2,000 deposit contribution† on us! When upgrading into a holiday home worth between £50,000 – £64,999 • Enjoy a £3,000 deposit contribution† on us! When upgrading into a holiday home worth over £65,000+ It’s that simple!
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scan me!
See holiday homes available here.
What are you waiting for?
View some holiday homes today, in person or virtually and ask for your part exchange quote! Call 01983 874 365 or Text ‘WCB’ to 84840 This offer is exclusively for existing owners. *Finance subject to status written details available on request. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority. **Deposit contribution offer is valid on all new and pre-owned holiday homes. Valid on sales made on or between 1st November – 31st January 2022 directly from Away Resorts. Sale must be complete by 11th February 2022 except when the holiday home is not available on park to complete. There is no cash alternative. The offer cannot be combined with any other discounts offers or promotions. Away Resorts holiday parks are not residential parks and holiday homes cannot be occupied as a permanent residence. ^Terms and conditions apply to 3 Year Warranty+. Please see website for more details. Away Resorts reserves the right to withdraw this offer at any time.
Everything correct at time of going to print but is subject to change, please go to your Third Place Social Facebook page for all the latest news and updates.