Welcome | awayresorts.co.uk
Contents #3 - Useful information #4 - Wi-Fi on park #5 - Our app #6 - Food and drink #7 - Entertainment #8 - Swimming #9 - Activities #10 - Local area #11 - Top must sees #12 - Book before you leave #13 - Local info #14 - Rain, rain go away #13 - Local area #14 - Rain, rain go away #17 - Doggy doo’s & don’ts #18 - Going green #19 - Refer a friend #20 - Escape with away #21 - Hot tub information #22 - Safety #24 - Holiday home ownership
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Useful information St Ives Bay Holiday Park, 73 Loggans Road, Upton Towans, Hayle TR27 5BH Guest Services Out of Hours/ Security
01736 697 401 01736 751 609 (5pm-8am)
Opening times Guest Services:
Mon: 8:30am – 6pm Tues, Weds and Thurs: 9am – 5pm Fri: 8:30am – 7pm Sat: 8:30am – 6pm Sun: 8:30am – 5pm
Sands Bistro:
9am-11pm
The Dynamite Bar
6pm-11pm
The Shop:
Peak 8am-8pm Off peak 8am- 1pm & 2pm- 5pm
The pool:
9am-6pm
Arcade:
9am-9pm
Crazy Golf:
9am-7pm
Check out time is 10am and keys must be returned to Guest Services. Please do not leave keys in your accommodation. Please place all rubbish bags in the bin bays.
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Stay connected Wifi is available in the Dynamite Bar and Sands Bistro. 1. Choose ‘St Ives wireless Network’ from the list of available Wi-Fi networks 2. Follow the on-screen instructions 3. Register your details. 4. You’re connected!
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WI-FI TOP TIP:
If you experience problems logging on to our Wi-Fi, turn off your data roaming and try again. Still having trouble? Please call the Wi-Fi Service Desk on 01253 523 579
Make the most of your stay. Download the app now!
Book your activities A park map in your pocket Order food and drink
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Tucking in on park... Sands Bistro The Sands Bistro at St Ives Bay offers freshly prepared meals and takeaways, from locally sourced ingredients wherever possible and boasts a great choice of traditional grub with a gourmet twist.
Or why not just pop in for a cold glass of white wine or a pint of local ale andenjoy our veranda whilst soaking up the sun? Park shop Forgotten an important ingredient or just need some milk for your morning cuppa? We have a well-stocked independently run shop on site where you can find all the essentials including newspapers and gift ideas. Freshly baked goods are available during peak periods and available to order off peak.
Dynamite Bar The centrally located Dynamite Bar is a large family area with a whole host of entertainment suitable for all the family. A range of drinks and small bites are served daily. Rainy day activities also take place in the Dynamite Bar, please ask a Holiday Hero for more information.
Entertainment At St Ives we have an excellent line up of entertainment, presented by our resident entertainment cast (look out for the purple blazers!) From good old favourites like bingo and quizzes to the glitz and glamour of live music and performances. There will be plenty of chances to dance, sing-along and let your hair down!
Away Resorts LIVE
Outdoor Cinema
Family Stage
Away Resorts Theatre Company
Interactive live streaming of entertainment. The finest musicians and vocalists host live music staged at Away Resorts’ locations broadcast live to screens across our parks.
Beautifully crafted stage shows, children’s entertainment and characters for playful families.
Join us at our fabulous cinema experience under the stars. Grab a blanket, popcorn, some hot chocolate and settle down for a good film.
Founded in 2019, the Away Resorts Theatre Company is made up of a talented group of vocalists, dancers, and musicians, exclusive to Away Resorts. They present touring theatre style shows and entertainment for our holidaymakers to enjoy, featuring world-class costumes, choreography, musical direction, and visual effects.
a wai t s
Direct beach access!
Ditch the tablet and the mobile phone and burn off some energy in the fresh air - there’s plenty of options...
One of the finest sandy beaches right on your doorstep, what more could you want? The walk down to the beach is via steep sand dunes or a set of steps located below the pool and Sands Bistro, car parking is also available. Please note: Access to the beach may not be suitable for those with mobility issues. The beach is life guarded by the RNLI usually between Whitsunday weekend and the August bank holiday. The lifeguards will fly flags when on duty and will designate areas for swimming and for surfing. Please obey the lifeguards at all times.
The sand dunes The dunes are an important site of ‘special scientific interest’ because of the flora and fauna that is found on them. They are home to a huge variety of wildlife including rabbits as well as adders, one of England’s few poisonous snakes.
Natural hazards Please take care on the dunes to look out for adders which can be identified by small diamond pattern on their backs. On hot days they like to sunbathe and can bite if disturbed. If walking through the dunes make plenty of noise to alert them and they will usually retreat. If bitten, healthy adults and lost children will normally only experience a painful sting. As with many stings and bites, reactions can vary and if swelling occurs please seek medical advice. Rabbit holes and slippery grass are the cause of accidents every year so please tread carefully. Remember that these are not proper pathways and a little extra care will avoid an unwanted injury. Weaver fish lie under the sand particularly at low tide. They have a sharp, poisonous spine and their sting can be painful. Lifeguards will usually treat by dipping the area in water as hot as you can bear. If there are any more serious reactions, please seek medical advice.
Make a
splash Our indoor heated swimming pool offers the perfect way to spend time with the whole family all together, no matter the weather! We politely ask that all children under 8 and all non-swimmers under 14 are accompanied by an adult in the water at all times. Supervision ratios must be adhered to (see below). Pool Rules Everyone wants to have a good time, but we ask you to stick to three rules in the interest of others safety. No diving, no running and no photography.
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Aged 16+ years
Aged 8+ years
Are treated as a responsible supervisor.
Can swim unsupervised.
4 – 7 years
0 – 3 years
Cannot swim unsupervised, there must be one responsible supervisor per one child aged 4 – 7 years.
Cannot swim unsupervised, there must be one responsible supervisor per child under 3 years.
There's always time to play no matter what your age, getting a little active is all you need! Activities for all!* Whether your little ones love getting covered in paint, experimenting with slime, dressing up like a Knight or searching for creatures in the woods, our jam-packed activity programmes will keep them busy! There’s even a range of activities for big kids too!
For more information ask one of our Holiday Heroes * Only available during summer holidays
Activities to takeaway Activity Takeaway offers you the chance to take some of our most loved activities with you wherever you go, and we’ll be there to help you (virtually!) every step of the way. Each pack consists of everything you need to complete the activity (minus some water!) plus a how-to sheet complete with video link that you can watch on any smart device. You can choose from: • Pottery painting • Superhero academy • Tie-dye t-shirt
Explore the local area Famous for its rich artistic heritage, St Ives is one of Cornwall's most charming towns. Browse its galleries or relax on the sandy beach, work up an appetite in the surf and gorge on some of the best scones (with lashings of clotted cream) in all of England. For the art lovers, don’t miss esteemed contemporary art museum Tate St Ives or the Barbara Hepworth Museum and Sculpture Garden, set in the modernist artist’s former home. Just a 40-minute drive, Falmouth has been shaped and influenced by its strong connection to the sea. Combining a fascinating maritime heritage and modern creativity, Falmouth is building a name for itself as one of the South West’s leading cultural and festival destinations. From attractions like the award-winning Maritime Museum, Falmouth Art Gallery and Cornwall's largest fortress Pendennis Castle, to great waterside activities, there's loads to experience and do in Falmouth! Land’s End is the legendary Cornish destination that has inspired people since ancient Greek times when it was referred to as ‘Belerion’ – Place of the Sun. One of Britain’s best loved landmarks, famous for its unique location and beautiful scenery. Cliff top trails, breath-taking views, pay-as-you-go family attractions, shopping village, restaurant, and cafés, all a mere 40-minute drive away.
Our top must sees* #1 Tate St Ives Tate St Ives is a family friendly gallery, with an interesting and varied calendar of exhibitions and displays with several family trails to follow, to help explore and investigate the artwork and buildings. 21-minute drive, TR26 1TG www.tate.org.uk/visit/tate-st-ives #2 Paradise Park and Jungle Barn Meet colourful birds including many rare and beautiful parrots, flamingos, toucans and red-billed Cornish choughs, plus owls, kookaburras and cranes at this wildlife sanctuary. The Fun Farm includes mini donkeys, pygmy goats, sheep, rabbits and guinea pigs. To top it all off, you have red pandas, red squirrels and otters too. 7-minute drive, TR27 4HY www.paradisepark.org.uk #3 St Ives Railway The railway follows the coast providing many spectacular views out over St Ives Bay during the 20 minute ride. Highlights include the RSPB birdwatching haven of Lelant, passing through the sand dunes overlooking Porthkidney Beach, climbing up to overlook Carbis Bay and the view of St Ives as the train rounds Porthminster Point. 8-minute drive, TR26 3DL
#4 Poldark Mine & Rural Open Air Museum One of the few mines where you can see the underground workings, as you are taken deep below the hillside through the labyrinth of caverns and tunnels into the only complete underground Cornish tin mine open to the public. 24-minute drive, TR13 0ES www.poldarkmine.org.uk #5 Take a boat trip to Seal Island Boat trips are run daily from the harbour. The trip along the coast is half the point of this excursion with great views of Porthmeor Beach, The Island and rugged Cornish coast. On arriving at seal island visitors can get close to the seals and generally soak up the scenery. And it's not just seals; on the right day there is a whole host of other wildlife to be spotted on this sea safari. 16-minute drive, St Ives Harbour, TR26 1LH #6 Trevaskis Farm Pick your own fresh seasonal fruit and vegetables, taste delicious local food at the restaurant and bring a piece of the farm back home with a trip to the butchery and the farm market. 7-minute drive, TR27 5JQ www.trevaskisfarm.co.uk
#7 Flambards Which ride will you pick first? Tiny tots love The Pirate Ship for seafaring exploration, while the knee-knocking Hornet rollercoaster is sure to have kids (and a few of the grown-ups) squealing the whole way round. Each and every ride is packed with thrills and family fun! 22-minute drive, TR13 0QA www.flambards.co.uk #8 National Maritime Museum Cornwall Become a 19th century pioneer scientist aboard HMS Challenger and advance our understanding of the sea. Handle real objects, try out the microscopes and understand what it felt like to be an explorer aboard a floating laboratory. 37-minute drive, TR11 3QY www.nmmc.co.uk/ #9 The Eden Project Eden barely needs an introduction, but this epic destination definitely deserves a day of your undivided attention. Eden is a fun and family-friendly day out. Curious kids can find out where tea, rubber and sugar come from. 50-minute drive, PL24 2SG www.edenproject.com
#10 Lands’ End A world-famous landmark and resort at the westernmost point of Cornwall where you can discover a beautiful coastal landscape and enjoy fantastic family attractions including Aardman Presents where you can wander around Wallace & Gromit’s living room, experiment in the inventing workshops and step inside their infamous rocket. 40-minute drive, TR19 7AA landsend-landmark.co.uk #11 St Michael’s Mount Cross the causeway where a legendary giant once walked. Follow in the footsteps of pilgrims, or boat hop to an island where modern life meets layers of history. Discover an evocative castle, a sub-tropical garden paradise and a close-knit island community. www.stmichaelsmount.co.uk 20-minute drive plus boat trip, TR17 0EG #12 Cornish Seal Sanctuary The Cornish Seal Sanctuary is a charity that rescues and rehabilitates grey seal pups from around the Cornish coastline. When visiting the Sanctuary, you can experience wonderful marine animals up close and personal and learn all about their individual stories. www.sealsanctuary.sealifetrust.org 30-minute drive, TR12 6UG
*Please check individual websites for opening times and availability. All information correct when going to print but may be subject to change.
A real happy Price match holiday is guarantee!^ knowing you’re coming back again next year… Book next year’s holiday before you leave, and you can enjoy all this! Save up to
15%
on all holidays for 2023
No admin charges
should you need to change your holiday dates*
Low
10% deposit
Free
cancellation plan included – full refund on request
Book before you leave or within 14 days of arriving home
Pop into Guest Services or if you’re not ready to decide just yet, call us on 03332 427 002 Offer applies to accommodation only and excludes camping and touring. *Holiday must be changed or cancelled within seven days of arrival date. You can move dates more than once if required but must be in 2023. If the cost of the holiday increases you will be required to pay the difference. Should the holiday cost go down, then we will refund the difference. ^If you find the same holiday cheaper nearer your arrival date, we will refund the difference! You are responsible for checking the price of your future holiday, we are not responsible and automatic refunds do not apply. You must also provide proof that the holiday is cheaper through a screen shot or relevant link to the website page. If a unit is sold out then we are not obliged to price match. Offer expires seven days prior to arrival. Applies to new bookings only and cannot be added retrospectively. We reserve the right to remove this offer at any time.
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Local Info Places to eat Angarrack Inn 01736 752380 5-minute drive, TR27 5JB Bird in Hand 01736 753974 www.birdinhandhayle.co.uk 7-minute drive, TR27 4HY Country Skittles 01736 850209 www.countryskittles.com/ food 10-minute drive, TR27 6ER Duckies Café (great for breakfast!) 07835 948 696 5-minute drive, TR27 4BQ Lula (great views and live music) 01326 653 653 www.lulashack.co.uk 6-minute drive, TR27 4DD Salt 01736 755862 www.salt-hayle.co.uk 5-minute drive, TR27 4HH The Cornish Arms 01736 753237 www.cornisharmshayle. co.uk 3-minute drive,TR27 4DJ Beck's Fish and Chips 01736 796241 www.becksfishandchips. org.uk 10-minute drive, TR26 2LJ Jam Pot Café (great for cream teas) 01736 601 114 6-minute drive, TR27 5BU Cornubia – Hayle 01736 753 351 www.thecornubiainn.co.uk 3-minute drive, TR27 4DX
Trevaskis Farm (Great for a Sunday Roast) www.trevaskisfarm.co.uk 7-minute drive, TR27 5JQ
Takeaways Chilli Chinese (Hayle) - 01736 755 999 Grameen Indian 01736 758 470 Balti King Indian 01736 755 300 Sanders Fish Chips 01736 448 371 Hayle Kebab House 01736 756 096 Baan Pang Thai 07943 224 003 Dominoes 01736 759 999 USA Chicken 01209 712 248
Groceries Lidl 2-minute drive or a 10-minute walk, TR27 5PN Marks and Spencer 2-minute drive or a 16-minute walk, TR27 5LX Asda Superstore 5-minute drive, TR27 4EP Tesco Superstore 13-minute drive, TR26 2PN Trevaskis Farm Shop Butcher's, fishmonger's and bakery, plus restaurant and pick-your-own fruit. www.trevaskisfarm.co.uk 7-minute drive, TR27 5JQ
Markets St Ives Farmers Market Thursdays- 9:30am- 2:00pm Guild Hall TR26 2DS 17mins drive Penzance Farmers' Market Friday 9am-1pm 20-minute drive,TR18 2JA
Healthcare Bodriggy Health Centre 01736 753 136| 4-minute drive, TR27 4PB Royal Cornwall Hospital (Emergency Dept) 01872 253 111 26-minute drive, TR1 3LJ West Cornwall Hospital (Urgent Care Centre) 01736 874 113 18-minute drive, TR18 2PF Boots pharmacy 01736 75 6843 2-minute drive or a 15-minute walk, TR27 5LX Hayle Dental Practice 01736 752118 4-minute drive, TR27 4BT Hayle Vets 01736 754111 3-minute drive, TR27 4DH
Taxis Hayle Taxis 01736 756 565 Franks Private Hire 01736 752 661 St Erth and Hayle Cars 01736 754000 A1 01736 797700
Rain, rain, go away! Rain stopping play? Fear not, we have put together a few ideas to keep you amused until the sun comes out again! Clip ‘n Climb Indoor Active A three-floor purpose-built Soft Play for children aged 0 to 11. It is one of the tallest in Cornwall and will offer 1,500 square ft of fun! It offers a range of fun elements, from a ball pool & double slide for toddlers on the ground floor level, to rope bridges, climbing nets and a maze run on the next 2 levels. PL26 8UF 01726 892838 40-minute drive www.indooractive.co.uk Cornwall Gold Centre As the largest collection of jewellery in Cornwall, our offering is vast. From semiprecious, precious and uniquely Cornish pieces to 18 carat and platinum pieces, wedding bands and diamonds, silver, rose gold and white gold. There’s a world of creativity and exploration on offer from Bear Works, Create & Paint pottery and the Gem Scoop. Pick up your pan and search for gold at Tolgus Stream Panning or enjoy a round of Krazy Golf fun for all the family. The Cornish Pantry Restaurant doesn’t disappoint with its imaginative menu, tasty Cornish products sourced within 20-mile and all round great value for money. From a full Cornish breakfast served on a traditional miners shovel, to our famous pasty platter, it’s always a good time to visit the Cornish Pantry. TR16 4HN Contact: 01209 203280 15-minute drive www.cornwall-gold.com Country Skittles Whether it’s a family celebration, an office night out or just the two of you, Country Skittles is the place to come! With skittle 18
(bowling) alleys, lots of games, a great restaurant and bar, we are definitely the place to come – rain or shine! Skittles is similar to the more familiar 10 pin bowling, but is a more traditional way of knocking pins over! For a start, there are only 9 pins – so one is missing! – and they are arranged in a diamond formation. TR27 6ER 01209 850209 15-minute drive www.countryskittles.com Eden Project Based in St Austell, the biomes were constructed in 1999, taking almost 3 years to complete. Finally the biomes were opened to the public in March 2001. The biggest biomes houses the Tropical world of plants, the smaller of the 2 is home to a Mediterranean theme. The Outside Garden features in season flowers and plants, alongside the Eden Sessions arena, and The Core Education Centre. The Project has a large indoor restaurant and smaller cafe areas, with easy access and reasonable prices. PL24 2SG 01726 811911 1hr 15minute drive www.edenproject.com Maritime Museum The group have a vast collection of maps, memorabilia, charts and famous maritime artwork. Historic vessels are displayed, along with those of recent time, that have taken part in races, hold celebrity status and others that are celebrated through fundraising efforts. TR11 3QY 01326 313388 45-minute drive www.nmmc.co.uk Ships And Castles Leisure Centre At Ships and Castles Leisure Centre, our swimming pool is packed with fun features including the regions longest flume, and a series of water play features. Our fun swim sessions are a must for all the family however we also offer lane swimming for those who prefer a more leisurely swim. Our beach area is perfect for little swimmers who are looking to build their water confidence. This means that when it comes to developing your skills, teaching your child, holding a party or just having fun, there’s never been a better time to take the plunge. TR11 4NG 01326 212129 45-minute drive
Truro Bowl At Truro Bowl, we provide ten pin bowling with a difference. Open 11am until 11pm, 7 days a week, we provide a great time for families, couples and businesses in Cornwall. and with plenty of special offers available throughout the week, treating friends and family is even more affordable than you think! TR1 1DW 01872 222333 30-minutes www.truro-bowl.co.uk Newquay Aquarium The Aquarium is home to many exotic sea creatures and fish, from Octopus to Sharks, there is something to see for the whole family. Playing an important role in education, the aquarium are keen to make feeding times informative and exciting for all. TR7 1DU 01637 878134 45-minute drive www.bluereefaquarium.co.uk
Noughts
& crosses
If all else fails, nothing beats a good splash in a puddle, no matter how old you are!
St Ives Tate Gallery Tate’s art collection embraces all media, from painting, sculpture, drawing and prints to photography, film, video, installations and performance to archive material including letters, sketchbooks and manuscripts. TR26 1TG 01736 796226 30-minute drive www.tate.org.uk Raze The Roof Here is something for the whole family from tiny tots to adults. Kids love to play in our mega play frame, slides, climbing wall, ball cannons, astro glide – and tiny tots explore too, in their own safe space. 3 birthday party rooms with amazing themes to choose from, complete with your own party host for maximum fun and entertainment. Take the mess and stress away! TR10 9EP 01326 377481 35-minute drive www.razetheroof.co.uk Rollers Roller Rink Roller Disco - Cafe - Bar - Arcade - Skate Shop. Skating Sessions for Kids, Families & Adults. TR15 3RH 01209 211895 20-minute drive www.rollersrollerdisco.co.uk *All driving times are approximate. Please check individual websites for prices and opening times. If all else fails, nothing beats a good splash in a puddle, no matter how old you are!
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Please do not leave any rubbish outside your accommodation! The segulls are quick and will pull it open. Please put it in the wheelie bins provided (detailed on your park map)
DOGGY doo’s & don’ts Our doggos are part of the family at Away Resorts, so a holiday just wouldn’t be the same without them!
When bringing your dog(s) to this park there are three golden rules...
Rule #1
Keep your dog(s) tethered at all times We know it’s hard to believe, but not everybody likes dogs so we must respect that.
Rule #2
If your dog poops then pick it up Poop bags are available from Guest Services so no need to worry if you run out!
Rule #3
Please do not leave your pets unattended in your accommodation for any reason.
Why not bring a frisbee or a ball for a kick about. Or with stunning coastal views explore one of the many nature paths in the area.
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Reduce, reuse, recycle. Please help us in our mission to protect the environment for future generations by following our refuse rules below: Seaside – When enjoying yourself at the beach, please remember to remove all rubbish. Please dispose of any rubbish in the bins provided on park.
Mixed recycling Please use the clear bag provided for your mixed recyclable items listed below: Clean cardboard and paper Clean plastic food packaging Clean plastic drinks bottles Clean metal tins and cans It’s really important to make sure that the materials you’re recycling are clean and free of food so that they don’t contaminate other recyclables, so please give everything a quick clean (plastic and metal especially).
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Lights – We would also appreciate your consideration by turning off all lights each time you leave the room.
General waste Please use the black bag provided for all your general waste items listed below: General refuse including: pet waste, polystyrene and nappies Food Light bulbs Contaminated packaging
Glass Please dispose of any glass items loose in the designated bins situated on park. For more info on what we're doing as a company to be more sustainable please visit our website.
Refer a friend... and get £50 off! If you have booked directly with Away Resorts within the last 12 months, you can refer a friend and give them £50 off our Exclusive accommodation when they make their first booking with Away Resorts. And to say thanks we’ll also give you £50 off our Exclusive accommodation for each friend who books for the first time.
To find out more, please visit awayresorts.co.uk/refer-a-friend
Terms and conditions apply. Referrals are for new customers only. You must have booked within the last 12 months to be eligible for this offer. Can not be used in conjunction with any other offer.
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#EscapeWithAway We love seeing you enjoying yourselves at St Ives Bay so please share and tag us on Instagram using @AwayResortHolidays. Don’t forget to use #EscapeWithAway in your hashtags!* Follow us on Facebook to keep up to date with the latest news, events and offers at St Ives Bay - @StIvesBayAwayResorts
@AwayResortsHolidays 24
@AwayResortsHolidays
@AwayResortsUK
*By using our social handle or hashtag you are giving us permission to use your imagery for any marketing purposes in the future
Essential
hot tub info DO’S Shower before and after use – this will remove oils, creams, lotions, make up, tans etc, which will seriously affect the water quality if not removed. Use the toilet before entering – not leaving the hot tub to use the toilet will seriously affect water quality. Respect your neighbours – no loud music, shouting or screaming outside. Due to the noise of the bubbles, you may not realise how loud you are. 11pm curfew must be adhered to.
DON’TS on’t add anything – bubble bath, D shampoo, gels, soaps, oils, salts etc, can seriously affect the water quality and filter system and will result in a cleaning charge of up to £100. Don’t rest any glasses on or near the hot tub – broken glass is almost invisible under water. Any broken glass found in the vicinity will result in the hot tub being drained to check for glass. Use plastic glasses instead. Do not use while using or after using any drug that may cause drowsiness, sleepiness or raise/lower your blood pressure. on’t use any electrical equipment in D the vicinity.
Only children over the age of 14. Supervise children in the area at ALL times.
Don’t use in a thunderstorm
Limit your dips to a maximum of 15 minutes at a time – extended use can cause dizziness.
Don’t place candles on the hot tub – candle wax can damage the filter system.
Consult your GP before using if you are pregnant, suffering from any form of heart disease, circulation problems or any serious illness. If you feel unwell or experience breathing difficulties, discontinue use of the hot tub and seek medical advice. Take care when entering or exiting and use the bath mat provided – decking can become slippery when wet.
Don’t sit, stand or lie on the lid – they are not very strong. A replacement will be charged to you. on’t immerse your head or swallow D the water – this can increase the risk of infection. Don’t allow children under 14 years or those unable to keep their head above the water level when sitting, in the tub. o not use after a heavy meal or while D under the influence of alcohol.
Replace the lid after use - this will keep the heat in and be ready for you when you fancy another dip.
Don’t exceed the maximum number of people than it is designed for.
Contact the park staff if you have any concerns or problems.
No animals are allowed in the hot tub.
Please take note of these rules, should any of them not be adhered to, it could result in your hot tub being taken out of action! Keep an eye out for the floating yellow duck. When in place, your tub is ready to enjoy! Should you have any issues with your hot tub or if it is contaminated, please contact Guest Services.
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Keeping safe Keep to the speed limit – The maximum speed limit around the park is 10 mph although we advise you go slower than this. Remember excited children don’t always pay attention so please drive slowly. E-scooters are not allowed on Park. Park roads are public roads – All roads on the park are subject to the Road Traffic Act. Don’t fall into the trap of thinking they are private as they are not. All rules that apply on normal roads apply on our roads, including drink driving and seat belts. Car parking – Take care when parking, do not block any access routes that may be used by emergency vehicles. Never use vacant holiday home pitches for parking as this can be dangerous. All vehicles are parked at the owners’ risk. No smoking - Smoking is prohibited in all accommodation and public areas.
BBQ safety - BBQs must not be used for open fires. In hot weather, ensure the BBQ is contained as it should be with no hot ashes flying onto the dry ground. BBQs need to raised off the ground. First aid - Should you require first aid please contact a member of staff. First Aiders are located in each department. Play safely – Always ensure your children know how to get back to your accommodation. Be sure to know exactly where they are and tell them where you will be. If you have lost your children, please go to Guest Services or contact a member of the security team. Entertainment for children – Organised activities for children are provided as entertainment only. Please note that we do not offer childcare facilities and your children remain your responsibility at all times. Children under 8yrs of age must be accompanied by an adult at all times. Children should wear clothes that are appropriate for the activity they are attending and remember that they should be given a drink and sun block in hot weather. Please ask your children to be well behaved at all times.
Fire action – When you arrive at your accommodation, note the nearest Fire Point. In the event of a fire... • Evacuate your accommodation and alert neighbours • If possible, turn off gas and electric supplies • Raise alarm by contacting Guest Services or call 999 • Do not re-enter accommodation to retrieve belongings • Tackle a small fire with extinguishers or hoses, if safe.
Sea safety – If you see someone in danger in the sea please dial 999 and ask for the Coastguard. Please be aware of the flags on the beach letting you know whether it is safe to swim. Please be aware of your location and where you plan to get out as currents can be strong. Keep an eye on children at all times. Please wait an hour after eating to enter the water. Please let someone with you know if you plan on swimming and please use inflatables with care.
Gas leak – Report any gas leak. Don’t hope others will. • Do not smoke or use a naked flame. • Do not operate electric switches or use mobiles. • Turn off the gas supply and open doors and windows to disperse the gas as you leave the accommodation. • Contact Guest Services or Park Security 26 immediately.
Please note - Outdoor activities are weather dependent. Unfortunately we are unable to provide childcare facilities and children remain the responsibility of their parents or guardian at all times. Activities and times may be subject to change without prior notice. All information printed in this booklet is as up to date as we can make it at time of going to print, however is subject to change from time to time. We apologise in advance for any problems this could cause.
Enjoying your stay with us? Why not check out one of our other parks?
Cleethorpes Pearl Golden Sands
Tattershall Lakes Boston West
Barmouth Bay
Mersea Island
Sandy Balls Mill Rythe Swanage Bay View East Fleet Farm St Ives Bay
For more information and to book visit awayresorts.co.uk
Whitecliff Bay
Fancy owning your very own holiday home? Have you dreamed of escaping away on holiday every weekend? Good news! At St Ives Bay, you can do just that!
Did you know?
You can even try before you buy! We offer a full holiday refund against the cost of your holiday home should you choose to buy when on holiday with us.**
For more information pop in to the Holiday Home Sales office or text 'SIB' to 84840 Check out the latest holiday homes available here...
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Benefits of ownership:
• • • • • • •
Holiday when you want!
•
Part exchange your tourer or motorhome
• •
Open all year round Arrive and depart when you want Everything ready when you arrive FREE use of park facilities Fantastic finance packages available* Offset the running costs by letting out your holiday home with our hassle free sublet scheme.
Exclusive owner events Discounted holidays at other Away Resorts parks
*Finance subject to status, written details available on request. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority. For more information please ask. **Terms and conditions apply, holiday up to the value of £1000 added to your owners account as credit.
