July 2022
Issue no 1
St Helens Holiday Park presents
Park Life
What’s happening at
Hello from Graeme What a year it’s been so far! We have been lucky enough to welcome new owners and guests to St Helens as well as lots of our existing and returning customers – it’s been a very busy but absolutely lovely first half of the year. It is exciting that we have now fully integrated with Away Resorts and are using all of the Away Resorts systems. Some of our new signage is in place and the team are wearing their lovely new uniforms proudly! There are some great new owner benefits to enjoy as well, including, but not limited to, another park on the Island where you are able to make use of the facilities and Third Place Social - a place where you can get to know more about Away Resorts, the park and your fellow owners! We recently held our very first successful "event" at St Helens for the Queen’s Jubilee which was a Pool Party and Jubilee Quiz - this was thoroughly enjoyed by all who attended. We are looking to run a few more events through the summer - these will be low key and in keeping with the environment of the park but still enjoyable for our guests and owners. The team are all looking forward to seeing you very soon! Kind regards
Graeme Palmer General Manager
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@StHelensAwayResorts
@AwayResortsUK
@AwayResortsHolidays
A shout out to your
holiday heroes
Introducing Nikki Wood, Nikki is our Guest Services Assistant and has been with us for over a year and does a fantastic job welcoming everyone to the park. Nikki is super helpful, so please feel free to pop along and chat to her if you need any advice on the Island or just to say hi! Helen Burns, Helen our Accommodation Team Leader started with us when we reopened the park in 2019 and has been a superstar ever since. She cares deeply about our accommodation and the team and very often bends over backwards to help anybody and ensures our units are kept spotless. She has also adopted a role within the team as our Mental Health support and is always available for any of the team who need help or would like to chat. Terry Black, Terry is our Park Services Manager and is a stalwart of St Helens Coastal Resort having been at the park before it was redeveloped and reopened. If there is something to know about St Helens, Terry will know it! Terry's role is to look after the Maintenance, Grounds and Swimming pool and many of our owners have been helped out by Terry with snagging of holiday homes or for General Maintenance.
Join us in celebrating our Holiday Hero of the Month winners so far in 2022: January - Chris (Maintenance and Grounds) February - Karen (Accommodation Team Leader) March - Michelle (Assistant General Manager) April - Nikki (Guest Services Assistant) May - Helen Burns (Accommodation Team Leader)
If you’ve been blown away by a member of our team, please do let us know so that we can recognise them and give them a future shout out: sthelensgueststservices@awayresorts.co.uk
Bulletin
Board
WiFi We have had several queries in relation to WIFI connectivity on Resort. As it stands currently this is not scheduled to be installed during 2022. Our IT Director is currently sourcing options to install high speed connectivity to all our resorts across the Away Resorts estate. As I'm sure that you can appreciate, this will become a significant programme of infrastructure works running into several million pounds worth of investment that will take time to implement successfully. Once we have more information on this, we will share this with all owners. We are however offering Owners with no, or poor WIFI connections, a 4G dongle. This is a short-term solution until we can share further updates later this year.
Stay in touch If you need us for anything our Guest services email address is sthelensguestservices@awayresorts.co.uk
Let's get
Social
We love to communicate with you all on our special “Third Place Social” Facebook pages. Each park has an individual page where we can share any important announcements, upcoming owner events and where you can link with fellow owners of your community and share your recommendations for the local area plus any handy tips or lovely pictures.
• To join, please click on the link here or contact Guest Services who can email you the link. • Select the “join” button. • Answer the questions as prompted. Please make sure these are answered as we can’t accept you without these being completed. • Allow up to 7 days for a member of the team to accept you to the group
...for effortless investing Investment Purchasing With the arrival of our latest parks from Aria Resorts we are pleased to be able to introduce some investment buying options, giving you the opportunity to benefit from the UK holiday property market with a fixed 7% NET return for a period of 3 or 5 years. Prices for investment properties start from just £155,000 for a brick-built cottage on the Isle of Wight; or you could choose one of our stunning boutique barns at Retallack Resort & Spa, where we are offering an up to £10,000 stamp duty contribution on selected properties until 18th September.* * Terms and conditions apply, please enquire for full details.
Investment Buying at a Glance
• Handsfree investment
• Fixed annual return of 7% per annum**
• Meets qualifying Furnished Holiday Let criteria for tax purposes during investment period†
• Properties built to ICW standards and sold with a 10-year structural warranty^
• Capital appreciation potential
• Up to 999-year lease
• Pensionable income
• Mortgageable^^
To find out more about investment purchasing visit: www.awayresorts.co.uk/holiday-homes/buy-tolet/investment/ or call 01637 882 402
• Choice of 3- or 5-year investment term
**The Away Resorts' investment option is available at selected resorts, on selected properties exclusively to qualifying investors for a period of 3 - 5 years. Terms and conditions apply. †We advise you to approach a specialist tax advisor to ensure you can make the most of your investment purchase. ^Available on Retallack properties only. ^^Subject to status. If you do not have a mortgage or finance provider, we may be able to introduce you to one. Your capital is at risk, and you may not get back the amounts you invest when you come to sell the property. Your property is at risk of repossession if you do not keep up your payments as they fall due.
Sizzling Summer Holidays If you fancy taking a quick break in a new location this summer or have friends and family still looking to book their family holiday, don’t forget you can all receive up to 10% off holidays at any of our 23 locations. Will you choose an Island escape to one of our 4 Isle of Wight retreats, a Welsh adventure where we have 2 parks to choose from; or maybe head to the Cornish coast with no less than 5 different parks at your disposal. With parks in some of the best locations across the UK there is plenty to discover. To get your discount just call: 0330 053 7000 and quote: •
OWNER10 – for you 10% owner discount
•
OWNFF – for your friends and family discount
Please note your discount needs to be applied at the time of booking.
An update from Carl Hi all, it’s been a while since my last message to you; I hope you are well. Just under 12 months ago, we embarked on the integration of Aria Resorts into Away Resorts. Our aim with this acquisition was to build on our current reputation as one of the industry’s leading operators, giving our guests, holiday homeowners and team members authentic, unique, and ethical experiences. The bulk of our integration work has been completed and we now have 24 locations with the Away Resorts' flag proudly flying. While you may have noticed some changes on park, I want to assure you that you’re in safe hands. We’re an ambitious business looking to grow but are equally committed to regularly investing in our current locations. Over the next three years, we are looking to deploy 50 million pounds worth of capital across the business annually; this investment will introduce new bars and restaurants, swimming pools, enhanced technical infrastructure, and improved park grounds and maintenance. As a community of Holiday Homeowners, you play a crucial part in the park’s success, and I thank you in advance for your continued support. Should you have any initial feedback or comments, remember our team members (who we lovingly refer to as Holiday Heroes) are always on hand to help. I am so pleased that you will be joining us on this continued journey, and I hope that you get some time to enjoy your wonderful holiday home over the summer season. I look forward to meeting some of you on my travels. See you soon!
Carl Castledine
CEO of Away Resorts
Fancy a change of
Scene?
If you’ve tried out all the local restaurants, visited the most scenic beauty spots and enjoyed a pint in all the best bars around your holiday home; and are now hankering for something new, ask us about upgrading into a holiday home at one of our other parks. With 19 ownership locations, there are plenty to choose from! It may be possible for you to upgrade into a holiday home at a park which has additional facilities that you fancy having regular access to, has a little more peace and quiet; or that is in a location that you are desperate to explore. Just pop into your sales office and speak to the team who will be happy to help you explore all the opportunities. If you are happy where you are, but just fancy looking at a holiday home with an extra bedroom, perhaps an en-suite bathroom or a breakfast bar for lazy weekend brunches, we can help with that too! We can provide a personalised upgrade quote for you and talk you through your finance options, plus your new purchase will benefit from our warranty plus program!
Could this be your new
holiday home?
Carnaby Glenmoor
£87,995
The Carnaby Glenmoor is a fantastic upgrade option with it’s beautiful corner sofa and accent armchair giving you a comfy spot to take in the view through the completely glazed frontage of your new holiday home. Open the French doors to let in the summer breeze or snuggle down in front of the stove style fire. The King size bed and en-suite shower room in the master bedroom create a little oasis of calm, whilst you also have a twin room and family shower room for guests or younger members of the family.
• 13’ x 40’ • 2 bedrooms • King size bed • 3’ twin beds
• Panoramic glazing with central French doors • Vaulted ceilings
• Freestanding furniture • Integrated microwave
• Utility cupboard • USB sockets
Recommend a friend and get £500 off your pitch fees! Refer more friends and you could get up to £1000 account credit! Wouldn’t it be great if your friends owned a holiday home here too, to enjoy the park with and spend more quality time together! If you know anyone who would love it as much as you do, why not recommend them? If they go ahead and purchase a holiday home through us, completing within 12 months of your referral; we will give you an account credit of £500 as a big thank you! If you then recommend a second person you will get £750 account credit, and a third you will get £1000 account credit. We will make it really easy for you and your friend too, there is no hard sell here - just pop along with them to Holiday Home Sales and we’ll show them around the park, or ask them to call us on 01983 897 227 and quote ‘I’ve been referred by (your name)’, or grab an Owners' Referral Form from us, fill it out and we’ll do the rest!