F A M I L Y
2020 Half Board Breaks
Welcome to Mill Rythe Y
our holiday time is precious. You may want to relax or explore but most importantly be yourself, be able to let loose, escape the ordinary and discover something different. Our Hayling Island holiday village is designed for you to do all of this and much, much more. Award-winning entertainment, mouth-watering cuisine, a range of accommodation and fun-filled activities, we really do have everything covered.
This is a great value holiday that ticks all the boxes and even has a few surprises up its sleeve. Our team work so hard and are always on hand to ensure you get the break you deserve. Escape the real world for a while and come away with us. The only thing missing is you! We really hope to see you soon,
Carl x
Carl Castledine CEO (and holiday parks biggest fan!)
2
awayresorts.co.uk/mill-rythe
_Inside _ 6
A lovely location
8
We won’t forget 2019
10
NEW for 2020
12
Our classic breaks
14
Away Resorts Theatre Company
16
Entertainment
18
Accommodation
22
Facilities
24
Activities
26
Food
28
Out and about
30
Holidays for groups
32
How to book
33
Delightful destinations
34
T&Cs
10 YEARS of making
memories 4
awayresorts.co.uk/mill-rythe
5
6
A lovely
location
M
ill Rythe Holiday Village on Hayling Island is situated perfectly alongside a peaceful estuary, allowing you to switch off from the everyday and truly relax as that holiday feeling takes over.
Hayling Island is just off the south coast, in the county of Hampshire, east of Portsmouth. The island itself boasts miles of unspoilt coastline and countryside allowing you to walk, cycle, explore or relax.
01442 507 899 Havant Road, Hayling Island, Hampshire PO11 0PB @MillRytheAwayResorts @AwayResortsHolidays @AwayResortsUK
awayresorts.co.uk/mill-rythe
7
We won’t
forget 2019
What a fabulous year 2019 was here at Mill Rythe...
F
rom glittering productions, where the kids were the stars of the show, to fabulous acts and fun for all the family! We painted the park red (and lots of other colours!) at our hugely popular Colour Festival. We walked through an enchanted woodland with Bear in the Woods, and went on a magical adventure with Aladdin and his flying carpet. And of course, we made a great big mess during our ever-growing Cream Pie Fight! There was never a dull moment and 2020 promises to be packed full of even more surprises!
4.5
out of 5
Our lovely guests have given us some amazing feedback this year, and we couldn’t be prouder. Proud as punch in fact, so we thought we’d share…
The site is amazing for families, great entertainment, great buffet breakfast and dinner all included with the price. Great value for money. We’ll definitely come again! - Yukon G
Staff are wonderful, really look after you. Entertainment is brilliant and the food is fantastic. The children are entertained day and night and the price is excellent! - Elaine R
The best family holiday we’ve been on! My daughter, four grandchildren and I all love it! - Gillian K
Had the best weekend away, everything from the food to the entertainment was 5 stars. My grandson did not want to come home! - Sue E
Top class resort for families, with an excellent selection of activities and superb entertainment. - Kim D
awayresorts.co.uk/mill-rythe
A great place for families at Mill Rythe. Food is great and kids enjoy all of the entertainment. - Jane H
9
New for
2020
10
e’re excited to share with you some of the great plans we’ll be making to our much-loved Mill Rythe Holiday Village. With over £900k being invested across the park, we’re sure it’s going to be better than ever for 2020.
W
NEW Activities & Events We have some great new activities planned and even bigger and better events here at Mill Rythe for 2020. You can expect more activities, more colour, more cream pies and some big names headlining our stage!
NEW Shows Following the Away Resorts Theatre Company being founded in 2019, we are excited to bring you not one, but two new shows in 2020! We can’t say too much right now, but we’re certain you’ll love them. Keep your eyes peeled for more details throughout the year…
NEW Accommodation 2020 will see 10 pitch bases added to the park that will be filled up with some beautiful new Superior accommodation. This new caravan has been designed to offer something with a little more wow, a real home from home feel that won’t break the bank! We hope you love it as much as we do!
awayresorts.co.uk/mill-rythe
Ami Vaziri as Ariana Grande
Away Resorts Theatre Company
NEW Superior accommodation awayresorts.co.uk/mill-rythe
11
Summer Holidays
Colour Festival
Cream Pie Fight
Christmas Breaks
Halloween
Winter Wonderland
RETURN
greats of the
...our classic breaks
From 10 April Choc’d full of egg-citing entertainment and Easter themed activities for the whole family. We’re talking Easter egg hunts as well as a vast variety of activities within our My Active and PLAY programmes.
Easter
Whitsun
Summer Holidays
From 22 May An action-packed, fun-filled break for the whole family! This super spring break has everything from abseiling to zorbing, plus fantastic entertainment from visiting acts and the Away Resorts Theatre Company.
From 27 July School’s out for summer and we’ve got heaps of family fun and games set to keep everyone entertained; from Lucy’s Teddy, Bear in the Woods and buckets of PLAY and My Active activities.
Colour Festival
Cream Pie Fight
October Half Term
31 July It’s back! Bigger, better and more colourful than ever! Dance your way through the explosion of colour and paint the sky a beautiful rainbow!
30 Aug You know the story by now surely? We throw the biggest amount of cream pies at each other for lots of messy, messy fun!
Winter Wonderland
Christmas Breaks
4 Dec We whisk you off to a Winter Wonderland with performances from the Away Resorts Theatre Company plus nonstop activities and Christmas themed entertainment.
awayresorts.co.uk/mill-rythe
From 23 Dec With a 3-course turkey dinner, performances from the Away Resorts Theatre Company, sparkling entertainment from visiting acts and even a visit from Santa himself. This will be a Christmas you’ll never forget.
From 23 Oct Bursting with spooky entertainment and activities to keep your little monsters amused from dawn ‘til dusk.
Outdoor Cinema
Wednesdays & Sundays, Apr-Oct Grab a blanket, popcorn, some hot chocolate and settle down for our screening of a fantastic film under the stars.
13
Away Resorts
Theatre Company F
ounded in 2019, the Away Resorts Theatre Company is made up of a talented group of vocalists, dancers and actors exclusive to Away Resorts. They present some of the finest stage production shows for holiday guests to enjoy; featuring world-class costumes, choreography, musical direction, musicians and visual effects.
The team constantly go the extra mile to put on some of the best shows and performances across our Mill Rythe breaks. With a whole host of new shows consistently being produced and performed, make sure you look out for them on your next stay! We can’t wait for you to see them!
Claire Hoyle
Entertainment Cast & Company Manager
What is the one thing you love most about your job? I love the variation of my job - from the casting to welfare, to still being part of the production shows and getting that buzz from the audience every night. But I think if I had to choose one part of working within Away Resorts, it’d be the atmosphere in the Mill Rythe Ballroom created by the guests. They really are part of the Away Resorts family.
14
You were previously part of the Show Cast, if you could go back in time to your favourite night and performance at Mill Rythe, what would it be? I’ve been lucky enough to be back in some of the productions this year. We always get a great reaction from guests, which we never take for granted. For me, every opening night of a new show is so special. That excitement of not knowing what’ll happen, how it’ll be received, and of course the celebration afterwards... I just love it!
If you could book anyone to perform at Mill Rythe, who would you book? Ooh good question! I think it’d have to be Lea Salonga (original Kim in Miss Saigon). She’s always been a bit of an icon for me. If you could star in any musical, as any character, who would you be and why? Mamma Mia has a special place in my heart as it’s my Mum and I’s favourite. Recently I’ve discovered the musical Six (the story of King Henry and his eight wives, but with a modern twist!) which is fast becoming a favourite of mine too! But a part I’ve always wanted to play is Kathy in a musical called The Last 5 Years...not many people know it, but it’s definitely worth a look! awayresorts.co.uk/mill-rythe
Shake, Rattle & Rock
Hold on to your air-guitars as we go back to the ‘50s! Revel in glam rock, punk rock and everything in between.
Magic of Musicals A journey through theatre history as we celebrate the greatest musicals of all time.
Electric Dreams
A light-hearted, fabulously retro comedy packed with all the wonderful things from the ‘80s.
Motortown Diaries
The music of Motown comes to life for the first time as a stage show at Mill Rythe.
The Great Movie Ride
Get caught up in cinema classics past and present, recreated in true Hollywood style.
Aladdin
Family favourite Aladdin is recreated as a pantomime for the stage, across all family breaks. 15
Let us
entertain you
Arts & Crafts Tie-Dye Madness Pottery Painting Shaving Foam Marble Art Mini Artists Bear's Picnic
W
hether your little ones love getting covered in paint, cooking some goodies, building a fort or searching for creatures in the woods, our jam-packed activity programmes will keep them busy!
Imagination Superhero Academy Fairy Academy Pirate Play
Designed to suit 5-12 year olds; a world of exciting, beautifully created activities await.
Live on Stage Bear in the Woods - The magical trio are back! This time with stories to tell, songs to sing and adventures to take you on.
Science Slime Workshop Mad Science Workshop
The Bear Necessities - Bear is the friendliest furry beast in the whole park and you’ll love spending time with him and best friends, Scratch & Lucy! Move It - When the Away Resorts jingle sounds, it’s time to get to your feet and show us your moves… and yes grown ups, that means you too! Under 5’s are welcome but must be under the direct supervision of an adult throughout the entire activity Please note in some cases a small charge applies
16
...fun for everyone!
awayresorts.co.uk/mill-rythe
17
Making the Standard Room
• • • • •
En-suite bathroom Flatscreen TV with Freeview Tea and coffee making facilities Towels provided Serviced every day except Wednesday and Sunday • Check-in from 4pm
Standard Plus Room
Ambassador Room
Drinks and nibbles on arrival Hairdryer En-suite bathroom Flatscreen TV with Freeview Tea and coffee making facilities Towels and toiletries provided Serviced every day except Sunday • Check-in from 2:30pm
• Mini fridge • Bottle of wine and goodies on arrival • Hairdryer • En-suite bathroom • 40” flatscreen TV with Freeview • Tea and coffee making facilities • Towels and toiletries provided • Serviced every day except Sunday • Check-in from 2:30pm
• • • • • • •
Whatever you do and wherever you go during the day, it’s vital you have a welcoming and comfortable place to come home to and rest your head.
18
awayresorts.co.uk/mill-rythe
e Grade Ambassador Suite
Celebration Suite
Superior Caravan
• Seating area • Mini fridge • Bottle of wine and goodies on arrival • Hairdryer • En-suite bathroom • 40” flatscreen TV with Freeview • Tea and coffee making facilities • Towels and toiletries provided • Serviced every day except Sunday • Check-in from 2:30pm
• Roomy separate bedroom • Kitchenette with fridge, microwave, oven and cooking equipment • Patio area with outdoor seating • Lounge area • Bottle of bubbly and goodies on arrival • Hairdryer • Iron and ironing board • En-suite bathroom • 40” flatscreen TV with Freeview • Tea and coffee making facilities • Towels and toiletries provided • Serviced every day except Sunday • Check-in from 2:30pm
• Roomy separate bedrooms • Kitchenette with fridge, microwave, oven and cooking equipment • Outdoor decking with seating • Lounge area • Bottle of bubbly and goodies on arrival • Hairdryer • Iron and ironing board • En-suite bathroom • 40” flatscreen TV with Freeview • Tea and coffee making facilities • Towels and toiletries provided • Serviced every day except Sunday • Check-in from 2:30pm
awayresorts.co.uk/mill-rythe
19
Living the
high
life
Enjoy a dip in the hot tub, watch TV from your free-standing bath tub^ or just kick back in front of your 55” TV in the lounge!
Indulgent TriBeCa
Indulgent Lodge
Two bedrooms King-size bed with Fogarty duvet and bounce back pillows Free-standing bath tub in the master bedroom En-suite bathroom Spacious living area 55” flatscreen TV with Freeview Fully equipped kitchen with dishwasher, cooker and oven Dining area Towels and toiletries provided Iron and ironing board Hairdryer Bottle of bubbly and goodies on arrival Outdoor decking with seating Hot tub Sleeps up to 6 Check-in from 2:30pm
Three bedrooms King-size bed with posh Fogarty duvet and bounce back pillows En-suite bathroom Spacious living area Flatscreen TV with Freeview Fully equipped kitchen with dishwasher, cooker and oven Dining area Towels and toiletries provided Hairdryer Iron and ironing board Bottle of bubbly and goodies on arrival Outdoor decking with seating Hot tub Guaranteed allocated parking Sleeps up to 8 Check-in from 2:30pm
awayresorts.co.uk/mill-rythe
^TriBeCa only
21
It’s all fun and games
No two holidays are ever the same here at Mill Rythe. We have an amazing array of facilities for you to get stuck into so, whatever your interests and however you like to spend your time, there’s something for the whole family!
Our fantastic facilities… • Indoor swimming pool, sauna and spa • Outdoor swimming pool (seasonal) • Soft play area • Sports court • Crazy golf • Table tennis • Pool table • Tennis court • Arcade and games room • All-weather bowls green • Petanque court • Snooker hall • Free Wi-Fi • Relaxing conservatory • Late night bar and glitzy ballroom • Cafe for a quick bite and coffee • Launderette • Vogue hair and beauty salon • On-park convenience / gift shop 22
awayresorts.co.uk/mill-rythe
awayresorts.co.uk/mill-rythe
23
Messing about…
• Archery • Climbing wall and abseiling • High ropes course • Snorkelling • Aquajets • Waterwalkerz • Body zorbing • Crazy carts • Nerf challenge • Hoverboards • Cheerleading • Laser tag
To avoid disappointment, we advise you book our My Active activities online or via the app before you arrive. Activity prices start from £4 per child.
24
awayresorts.co.uk/mill-rythe
...or getting out
Hayling Island has more than three miles of beach so, if it’s a sea view and relaxation you crave, you won’t be disappointed!
awayresorts.co.uk/mill-rythe
25
26
awayresorts.co.uk/mill-rythe
Away
from the
kitchen
All our breaks include a hearty breakfast and three-course dinner. Be served at your table or head up and help yourself. Whatever your taste, the choice is yours!
Breakfast Rise and shine! They say breakfast is the most important meal of the day. You’re going to need plenty of energy to fuel your funfilled, action-packed days, not to mention the evenings entertainment and dancing. We’ve got the full works ready and waiting, from fruit and porridge to sizzling bacon and not forgetting your all important Lavazza coffee!
Three-course dinner If variety is the spice of life then our evening menu may be almost too hot to handle! There’s a three-course meal to look forward to after each day’s adventures and whilst the menus change depending on what produce is in season and the theme of the night, one thing that remains constant is that there’s something for everyone. From classic dishes such as shepherd’s pie, fish ‘n’ chips and bangers & mash to a range of exotic options for the more adventurous. On-park shop Our on-park convenience / gift shop has sweet treats if you need something to keep you going between meals.
awayresorts.co.uk/mill-rythe
Cafe If you fancy a lunchtime or late-night treat, there are all sorts of goodies available to buy from our Cafe - tasty burgers, hot dogs, freshly made sandwiches, delicious toasties and paninis, warming pies and pasties as well as tea, coffee and cake! Ballroom bar As the sun goes down, the setting for your evenings entertainment lights up. Our fabulous ballroom is where you’ll catch the very best performances, plus conveniently located next to the bar, where a selection of wines, beers and spirits are available for you to buy and enjoy long into the night.
27
Our top Mill Rythe Facts...
Local Events...
Places to Visit...
Opened its doors in the early 1940s, as Sunshine Holiday Camp and was known as this until the late ‘80s.
Hampshire Food Festival 1-30 Jul Wander through vines, explore the lavender fields and tour the breweries. Join in on this month long celebration of local Hampshire produce.
Marwell Zoo Get closer to nature with tigers, giraffes, rhinos, penguins and much more. 40min drive
Was used by the Royal Marines during the war and was the location of HMS Northney. It was later used for holidays with their families after World War II. Mill Rythe was used as inspiration for BBC sit-com Hi-de-Hi, appeared on Confessions of a Holiday Camp and more recently in Eastenders!
Portsmouth Kite Festival 8-9 Aug A great day out for all the family. Expect colourful demonstrations of kites including swarms of snakes, frogs and much more! Victorious Festival 28-30 Aug A family friendly festival for music lovers, a stone’s throw away from the sea!
Paultons Park Home to Peppa Pig and the UK’s number one family theme park with over 70 rides and attractions to enjoy. 45min drive Blue Reef Aquarium From sharks to clownfish and everything in between, get up close to a huge array of sea life. 25min drive
in beautiful Hampshire
HOT RIGHT NOW
Hayling Island has more than three miles of beaches, so if it’s a sea view and relaxation you crave, you won’t be disappointed. Just remember to pack your beach towels! Portsmouth is just a 20 minute drive away and has an abundance of local attractions, shops and bars. Step back in time and onto the HMS Victory at Portsmouth’s Historic Dockyard or simply take in the sea air with a stroll along the beach. Full of quaint little villages, fantastic walking or cycling routes and roaming ponies, the New Forest is the best of the English countryside and only a 45 minute drive from park.
awayresorts.co.uk/mill-rythe
29
Great for
groups Our dedicated groups team means getting the gang together for a break has never been easier! Dance together, laugh together and create memories together. From social groups and clubs, to mixed generation family gatherings, we can host any event you care to throw our way! Our group Holiday Heroes are here to help and provide a special, personalised touch to keep everything running smoothly.
Group organisers receive: • A FREE gift • FREE room upgrade,
subject to availability • Discounted personal bookings • Familiarisation visits available
Group benefits for 20+ guests: • Discounted breaks,
subject to availability • Low deposit of £25 per person • Half price room upgrades
on selected dates - subject to availability • Booking administration with your dedicated co-ordinator • No single room supplements for up to 10% of your party
30
Cathy
Head of Group Sales Cathy joined the team in 2010 and loves building excellent relationships with the coach & group organisers. Seeing the groups enjoying themselves and returning year on year is the icing on the cake for her!
Angie
Groups Administrator Angie has over 20 years’ experience in the travel industry and loves looking after our groups and coach tours making their time at Mill Rythe the best it can be.
Katy
Holiday Sales Manager Katy was born and has grown up on Hayling Island. Having started at Mill Rythe in 2002, She really is the font of all knowledge when it comes to the park! She loves that every day at work is completely different.
David
Groups & Partnerships Sales Executive David has recently joined Away Resorts after having worked in the hospitality industry for many years and enjoys the variety of breaks and atmosphere at Mill Rythe.
Helen
Groups & Tours Executive Helen has over 25 years’ experience under her belt within the leisure industry. She loves the variety that working at Mill Rythe brings and enjoys being able to build relationships with guests.
Frankie
Groups & Partnerships Sales Executive Frankie has recently joined the Away Resorts team and has over 20 years’ experience in the UK holiday industry. She’s passionate about the brand as well as the amazing team.
Get in touch
Email groups@awayresorts.co.uk or call 02392 460 055
awayresorts.co.uk/mill-rythe
31
Booking is a breeze 1
Choose your break
2
Confirm who’s coming
3
Call us on 01442 507 899
You’ll need one of these actBrand dats, bre new es ak add s & ed!
ks ase Breaw c
Sho nt Breaks Entertainme
he MillRytr
2019-202
| Food Inclusive
| Activities
0
Edition 23 modation |
| Quality Accom
D rinks inclusive*
And this is how you use it... Date of Break Break Name 4 nights £159 Half Board
In this section you’ll find a description of what the break includes, it could be fabulous visiting cabaret, a pantomime, Christmas dinners or summer fairs. It will help you find your perfect break with us. 2nts £127 | 7nts £294
Drinks inclusive*, 1 night only 99p drinks*
Date the break starts
₁⁄₂ price drinks*
The title or theme
₁⁄₂ price drinks*, 1 night only
Duration, price and catering options (Adult | Child 8-15 | Child 2-7) Under 2s go free on all family breaks
Family breaks Star cabaret Firework display Halloween theme
Icons give you more info (see guide to right) Short description of the break Alternative durations
Friends discount Extras weekend break Youngest child FREE!^ ₁⁄₂ price room upgrade^
*Bar offers are for house beers, lagers, wine, spirits and draught soft drinks between 7pm and midnight. All prices are correct at time of printing and are subject to change.^To secure youngest child free and/or 1/2 price room upgrades you must call to book. Youngest child free with 2 paying adults. See the website for full T&C’s.
Our delightful destinations Meet our other lovely parks! Whether you’re looking for all-action, time to relax, have something to celebrate, fancy the seaside or the forest, we’ve got something for everyone…
Sandy Balls Holiday Village In the beautiful New Forest Southampton Road, Fordingbridge, The New Forest, Hampshire SP6 2JZ
Tattershall Lakes Country Park The heart of Lincolnshire countryside Sleaford Road, Tattershall, Lincolnshire LN4 4LR
Whitecliff Bay Holiday Park
Manchester Lincoln
Barmouth Bay
Tattershall Lakes
On the glorious Isle of Wight Hillway Road, Bembridge, Isle of Wight PO35 5PL
Birmingham
Mersea Island Cardiff Bristol London
Mersea Island Holiday Park Unwind on the Blackwater Estuary Fen Lane, East Mersea, Colchester, Essex CO5 8UA
Sandy Balls Mill Rythe Plymouth
Whitecliff Bay
Barmouth Bay Holiday Park Where the mountains meet the sea Talybont, Barmouth, Gwynedd, North Wales LL43 2BJ
awayresorts.co.uk/mill-rythe
33
Please read these Terms & Conditions carefully, as together with your Confirmation of Booking and the information on our website and in our brochure, they make up your agreement with us. You will also be agreeing to abide by our Park Rules, which are available on our website. These rules incorporate Health and Safety and other regulations and legislation we must abide by, including the Site License Agreement for the Park as issued by the Local Authority. Definitions 1.1 When the following words are used in these Terms & Conditions, this is what they will mean: (a) Accommodation: the accommodation that we are providing to you as set out in the Booking, including the facilities; (b) Authorised Group Booking: a Booking, or series of related Bookings, which has been specifically authorised as such in writing by Away Resorts prior to acceptance of the Booking (see Clause 6.3); (c) Bank Holiday Booking: your request to us for Accommodation where this includes a Bank Holiday period and is for a minimum number of 5 nights; (d) Booking: your request to us for Accommodation, including a Bank Holiday Booking; (e) Booking Confirmation: our acceptance of your Booking; (f) Event Outside Our Control: as defined in clause 13.1; (g) Park: the Away Resorts Park at which you have booked to stay (h) Park Rules: the rules that apply on the Park, by which you agree to abide while you are on the Park. These can be viewed on our website and are displayed at the Guest Services of your chosen Park; (i) Away Resorts/we/our/us: Away Resorts Ltd. 1.2 When we use the words “writing” or “written” in these Terms, this will include email or any other contact unless we state otherwise. Our contract with you 2.1 Y ou submit the Booking to us, but this does not mean we have accepted it. We may or may not do so. Our acceptance of the Booking will take place as described in clause 2.2. If we are unable to supply you with your chosen Accommodation we will inform you of this and we will not accept the Booking. 2.2 T hese Terms & Conditions will become binding on you and us when we send you a Booking Confirmation, at which point a contract will come into existence between you and us. 2.3 T hese Terms & Conditions apply whether you make a Booking via our website, by email, post, telephone or in person. Third party bookings are subject to both the terms and conditions of the booking company, and the park rules and booking terms and conditions of Away Resorts. Please note: We do not accept bookings from or allow anyone to stay on a holiday park who is listed on the Violent and Sex Offenders Register (or any register which supersedes this). By making a booking you are confirming that no one in your party is on this Register Price, payment and deposit 3.1 The price of the Accommodation will be set out at the time we confirm your Booking. Our prices may change at any time, but price changes will not affect Bookings already confirmed with you. 3.2 Our prices include the supply of linen, provision of electricity and gas plus entry to the facilities on Park and are inclusive of VAT where applicable. Certain grades of accommodation also include other extras, please check the list of inclusions at time of booking. 3.3 When you make a Booking by telephone we will ask you to pay a deposit of £25 per person. If the date for your holiday is within 8 weeks from the date of booking, then the full amount must be paid. 3.4 O nce your Booking is confirmed you are responsible for payment of the balance, which is due at least 8 weeks prior to commencement of your holiday. If the balance remains unpaid after that time your Booking will be cancelled without a refund. 3.5 To ensure that we are able to communicate with our guests in a speedy and efficient manner all correspondence and invoicing will be via email. Customers requesting paper copies of any documentation to be posted to them will incur a £1.50 charge per item to contribute towards the costs of administration and postage. 3.6 All discounts and special offers are subject to availability and we may withdraw or reduce them without notice at any time, up to confirmation of a Booking. Changes to our Terms & Conditions 4.1 The law and how we have to operate the Park may change from time to time. If this happens then we may need to update our Terms & Conditions and Park Rules. You will be able to find the latest version online at http://www. awayresorts.co.uk/terms-and-conditions. If we make any significant changes to our Terms & Conditions or Park Rules after you have booked, which affect your Booking, we will give you the option to cancel your holiday with a full refund. Providing Accommodation 5.1 We will supply the Accommodation to you from the date set out in the Booking Confirmation, for the number of people stated on the Booking Confirmation and with any additional Special Requests that may have been requested by you, which we may be able to provide. 5.2 We will make every effort to provide the Accommodation, however we may be unable to do so due to an Event Outside Our Control.
34
5.3 We may need certain information from you in order to provide the Accommodation, including but not limited to the following: (a) The number of people for whom the Booking is made, whether they are each under the age of 18 and their names; (b) The name, address, D.O.B. and contact details for each person stated on the Booking Confirmation; (c) The number of vehicles you will bring and any special requirements, such as disabled or easy access. 5.4 I f you do not provide us with this information after being asked to do so, or if you provide us with incomplete or incorrect information, we may make an additional reasonable charge to cover any extra items supplied or work required. Alternatively we may cancel your Booking. Minimum age and other restrictions 6.1 We do not accept Bookings from persons under the age of 18. No person under the age of 18 is permitted on the Park unless they are on a Booking made by a person over the age of 21 years who is staying on the Park, in accordance with that Booking. If this requirement is not met your Booking may be cancelled. 6.2 I dentification is required for all guests over 18 years. We may ask for identification to be provided, photographic drivers license or passport, on arrival or during your stay. 6.3 O ur Parks are used by families and friends and although we welcome groups and clubs, bookings for the following may only be made if they are accepted as Authorised Group Bookings: (a) Stag or hen parties; (b) Motorcycle or scooter groups; (c) Other groups, Clubs or Associations; (d) Bookings for more than 5 pitches or more than 5 units, or related bookings for more than 5 pitches or more than 5 units in total. 6.4 Any groups who come to the Park without such prior authorisation may be asked to leave without refund or compensation. Visitors 7.1 Visitors are permitted on the Park. They are able to participate in activities or use facilities, if availability permits, and are subject to a charge per visit for each visitor. See clause 18.1. Please contact Guest Services for further information. 7.2 Visitors are required to comply with these Terms & Conditions, including the minimum age restriction. It is your responsibility to ensure they are aware of them before they enter the Park. 7.3 Visitors must sign in and may park in the visitors’ car park only. Responsibility 8.1 Open fires, fireworks and ground level BBQs are not allowed. Failure to comply with these rules will result in being charged for any damages and maybe asked to leave. 8.2 Away Resorts cannot accept responsibility for vehicles or their contents when parked on site. Checking in and out 9.1 Check-in times vary depending on the grade of accommodation you have booked. Check-in times are generally between 2:30pm and 4:00pm. Please check the time listed on your booking confirmation. Early checkin may be considered if arranged previously. You are asked not to arrive earlier without calling us first. Your Accommodation will usually be ready by check-in time on the day of your arrival but in the event of any delay we will provide somewhere for you to leave your luggage temporarily. 9.2 After hours check-in: Guest Services closes each day at 6:00pm, however after hours check-in is available by contacting Security. If you expect to arrive after 6:00pm please contact us to let us know. If you do not arrive by 9:00am on the second day of your Booking and have not contacted us the Booking will be treated as cancelled. 9.3 You must vacate the Accommodation by 10:00am on the day of your departure. Late check-out may be permitted between 10:00am and 6:30pm but is subject to availability and a charge (after prior agreement with us). Accessibility 10.1 Please let us know at the time of booking whether you require assistance with access. We will be pleased to provide, in advance, as much advice and information as possible to people with disabilities who wish to holiday at Away Resorts. 10.2 We have some specially adapted accommodation for wheelchair users (subject to availability) but some accommodation may not be suitable for electric wheelchairs due to their weight and size. 10.3 Special requests cannot be made as a condition of your booking, as some requests are subject to availability, however we will always try to accommodate them if we are able. If there is a problem with the Accommodation 11.1 In the unlikely event that there is a problem with the Accommodation: (a) Please tell us as soon as is reasonably possible and whilst still onsite; (b) Please give us the opportunity to put it right; (c) We will make every effort to repair or fix any defect as soon
as is reasonably practicable. (d) If we are unable to fix the problem we may offer to re-locate you to another unit of similar grade or higher. If no upgrade or similar grade is available, then we may allocate a lower grade and refund the price difference. This is subject to availability and if we are not able to re-accommodate you then the following remedies will apply. 11.2 If there is any problem with the Accommodation, which is due to our fault and means we are obliged to cancel your Booking, we will refund payments made for Accommodation not yet provided to you. 11.3 We may enter any Accommodation on the Park during the term of your Booking in order to inspect it and carry out any repairs that may be found to be necessary. 11.4 Please treat the property, facilities, accommodation and touring pitches at Away Resorts Ltd with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility or equipment on the Park, please report it to Guest Services immediately so that we may take the appropriate action. 11.5 Any malicious, wilful or unreported damage to our property may result in termination of your holiday without refund and you maybe liable for the cost of repair or replacement. Any stolen property will be charged for. Our liability to you 12.1 If we fail to comply with these Terms & Conditions or are negligent, we are responsible for loss or any damage you suffer as a foreseeable result of our breach or our negligence. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both you and us at the time we entered into this contract. 12.2 Unless we agree otherwise in writing, we only supply the Accommodation for private use. You agree not to use the Accommodation for any commercial purpose and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 12.3 We do not exclude or limit in any way our liability for: (a) Death or personal injury caused by our negligence or the negligence of our employees, Agents or Subcontractors; (b) F raud or fraudulent misrepresentation. Events Outside our Control 13.1 W e will not be liable for compensation, or responsible for any failure to perform any of our obligations under these Terms & Conditions caused by an Event Outside Our Control. 13.2 A n Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. 13.3 I f an Event Outside Our Control affects the performance of our obligations under these Terms: (a) We will contact you as soon as reasonably possible to notify you; (b) W e may cancel your Booking and refund your payments, or provide alternative accommodation and refund any payments you have made to us, less the cost of alternative accommodation; (c) If the cost of the alternative accommodation is greater than the payments owed to us, you may cancel your booking and we will refund any payments you have made to us. Your Rights to Cancel or Change Your Booking & Receive a Refund 14.1 If you need to cancel your booking, please contact us as soon as possible by calling the Guest Services Team and then confirming the cancellation in writing, ensuring it is signed by the person who made the booking. 14.2 If your stay has already commenced you may cancel your Booking but we will not provide any refund. 14.3 You have the following rights to cancel a Booking for Accommodation (if booked directly with Away Resorts, either via Guest Services, by phone or via our website awayresorts.co.uk): Cancellations charges are calculated based on the number of days prior to your arrival and upon receipt of your written confirmation. (i) 7 days or less, 100% of holiday cost; (ii) 8-28 days, 90% of holiday cost; (iii) 29-41 days, 50% of holiday cost; (iv) 42-55 days, 30% of holiday cost; (v) 56 days or more, no refund of deposit; 14.4 You have the following rights to change your Booking for Accommodation (subject to a £10 admin fee): (a) You may ask us to change the start date of any Booking by contacting us in writing prior to the start of your stay, subject to the following conditions: (i) No date changes or amendments can be made within 7 days of travelling: (ii) All requests are subject to availability (iv) If the cost of your alternative date is higher than that of your original Booking then the difference in price at the date the request is made will be charged (vi) If you request the change within 14 days of your booked date and the cost of your alternative date is lower than that of your original booking then no refund will be given (b) If you wish to extend your Booking, then the additional
awayresorts.co.uk/mill-rythe
nights will be charged at the rate available on the date at which you make the amendment to the Booking 14.5 Once we have confirmed your Booking you may cancel the contract for Accommodation and receive a full refund at any time by giving us written notice if: (a) We break this contract in any material way and we do not correct or fix the situation; (b) We change these Terms & Conditions to your material disadvantage. Park Cancellation Plan 15.1 The Park Cancellation Plan is designed to protect guests from forfeited deposits and other payments made towards the holiday cost in the event that they are forced to cancel their holiday on the Park. Holidays with a total cost of less than £30 are not covered under this scheme and refunds in respect of these holidays cannot be made. The charge for Mill Rythe Holiday Village bookings is £4 per person for breaks of less than 7 nights duration and £6 per person for breaks of 7 nights or more. The scheme covers holiday cancellation only. Guests are advised to arrange their own insurance cover for personal possessions, vehicle breakdown, emergency expenses, medical expenses etc. Refunds under the scheme will be made in respect of cancellations provided the following conditions are met: (a) Notification of cancellation is made immediately and in any case before the date of arrival and confirmed via email or in writing; (b) A Doctor’s Medical Certificate or other evidence is provided to show that the cancellation was unavoidable; (c) Only members of the party included on the Booking Form and their immediate families are covered; (d) The cancellation must relate to actual and certified illness, death or accidental injury, Jury Service, Court of Law Witness Summons and, provided the person is over 21 years of age, redundancy. Our rights to cancel and applicable refund 16.1 We may have to cancel a Booking due to the unavailability of key Personnel or key facilities, without which we cannot provide the Accommodation or if accommodation is no longer available due to a change in break theme. If this happens: (a) We will promptly contact you to let you know; (b) We may cancel your Booking and refund your payments, or offer alternative accommodation and refund any payments less the cost of alternative accommodation; (c) If we offer alternative accommodation you may still choose to cancel your booking and we will refund the payments you have made to us. 16.2 We may cancel the contract for Accommodation at any time with immediate effect if: (a) You do not pay us when you are supposed to; or (b) You are in breach of the terms of this contract in any other material way and you do not remedy the situation within a reasonable period after we ask you to. Behaviour 17.1 The following is prohibited on the Park: (a) The operation of any business or buying, selling or trading without our prior written permission; (b) The flying of kites; (c) Excessive noise or loud music after 11:00pm; (d) Smoking in any of our Accommodation, facilities, restaurants or entertainment areas on the Park. You may only smoke in our designated areas. If your Accommodation has to be deep cleaned due to the effects of smoking, there will be an extra charge of £75. We have a policy of no smoking, this includes e-cigarettes, in our venues and accommodation. (e) Any illegal behaviour such as violence, theft, drug use, verbal or physical abuse or any other anti-social behaviour. 17.2 If you or anyone within the same Booking, including your visitors, either prior to your stay or during your stay with us, breach clause 18.1 or if your behaviour is antisocial or in our reasonable opinion is likely to spoil the enjoyment of the Park for others, or cause damage to property, or behave aggressively or abusively towards our staff, will be required to leave the Park immediately and you will not be entitled to a refund. 17.3 We use CCTV on our Parks for crime prevention and safety purposes. Facility and activity passes / Guest passes 18.1 All holidaymakers will receive an activity & facility pass to use amenities on the Park. These passes are issued to all guests on arrival at the Park. Guests should carry their activity passes with them at all times as they will be asked to present these on entry into the Park facilities. Lost membership cards can only be replaced by us. Any friends or family coming to visit during your stay will also require activity passes which can be purchased at Guest Services. Licensing Laws 19.1 In accordance with licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification such as a full passport, a new style driver’s licence incorporating a photograph, a gun licence or a valid Proof of Age card. Gambling Restrictions 20.1 If any member of the Booking has self-excluded themselves
awayresorts.co.uk/mill-rythe
from any other gambling premises, they must highlight this to the Park Management on arrival. We cannot accept any liability for losses incurred where a guest has self-excluded themselves from another gambling establishment and gambled on the park. Children 21.1 The supervision of children on the park is the responsibility of their parents or guardians at all times. Particular attention must be paid to children in the playground and swimming pool areas. The club activities form part of our entertainment programme and are not childcare facilities. We do not provide supervision of the children during sessions. 21.2 It is important that you always know where your children are and that you know the times that the activities start and finish. It is particularly important that you ensure your children understand they should always obey the instructions of the Entertainment Team members, Sports Instructors and other staff so that the possibility of accidents can be reduced. There are open waterways such as lakes, rivers and beaches on some of our parks and care must be taken to supervise children at all times around these waterways. 21.3 Travel cots and highchairs for use in accommodation may be hired (subject to availability) at a charge of £15 per travel cot, and £12 per high chair per break, including VAT, payable at the point of hire. A £10 deposit is also payable and is returnable to you once the travel cot or highchair is taken back to Guest Services at the end of your holiday in the condition in which it was hired. 21.4 Travel cots and highchairs should be requested at the time of booking and you should bring your own cot linen. In most accommodation the travel cots will fit in the living room only. 21.5 Other items such as irons and hair dryers may be available for hire and are subject to availability. Pets 22.1 We do not allow dogs at Mill Rythe Holiday Village, except for Assistance dogs. Facilities & Entertainment 23.1 It is possible that in some circumstance’s accommodation, entertainment or a facility may have to be temporarily withdrawn due to health and safety reasons, maintenance, renovation, adverse weather conditions, changes in Governmental legislation or other factor outside our control. Should changes occur we will endeavour to advise guests who have already booked but we are unable to accept liability for the loss of an advertised facility or to pay compensation for any inconvenience this may cause to our guests. 23.2 For health and safety reasons some of our facilities have age and / or height restrictions 23.3 Indoor and outdoor swimming pools are subject to seasonal opening times. Children under the age of 14 must be supervised by an adult in the swimming pool at all times. One adult may not supervise more than two children aged under 14 and over 3 and any children under 3 must be supervised on a one to one basis. Guests under the age of 16 are not permitted in the sauna and steam rooms. 23.4 Our swimming pool policy is displayed at pools on our Parks and by entering the pool area you agree to abide by the policy and the decision and instructions of the pool Lifeguard in all matters of pool safety. There is a maximum number of guests permitted in the swimming pool at any one time. We operate a wrist band system to limit the time guests can use the pool to give a fair opportunity to all users. In busy times, we will require you to exit the swimming pool once your session is complete. 23.5 The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice and we have the right to adjust our services in order to meet these standards. Your Holiday Environment 24.1 Our parks are situated in rural and coastal locations, partly covered by an Area of Outstanding Natural Beauty, on Heritage Coasts and adjacent to Sites of Special Scientific Interest or Conservation Areas. These areas may be unfamiliar to you and because of this it is advisable to acquaint yourselves with your holiday environment as soon as you arrive. Walking over grassy and often undulating ground, or through wooded parkland, may also be unfamiliar and may contain aspects of wildlife such as rabbit holes that you and your children need to avoid. 24.2 Local Authority planning constraints, which help to preserve the rural nature of Away Resorts Ltd properties also limit the amount of street lighting we can provide in some areas of the park. Lighting is also intentionally reduced to help children to sleep at night. So please take care when walking around the park, particularly at night, and remember that you are in an unfamiliar environment. It is always advisable to carry a pocket torch to help you avoid any accidents. 24.3 We check smoke alarms regularly and always between bookings but please check yours on arrival and throughout your stay and inform us if they are not working. Never remove batteries or disable or interfere with smoke alarms. Infectious Illnesses 25.1 You must inform the Duty Manager via Guest Services should you suffer from an infectious illness whilst you are on holiday. For the protection of our guests and staff,
anyone found to have such an illness may be confined to their accommodation or requested to leave the park.
Information About Us and How to Contact Us 26.1 We are a company registered in England and Wales. Our registered office address is Away Resorts Ltd., IMEX Building, 575-599 Maxted Road, Hemel Hempstead, Hertfordshire, HP2 7DX. Our registered company number is 6458827. Our registered VAT number is 918 5823 95. 26.2 If you have any questions or complaints please contact us. You can contact us by telephoning 01442 50 88 50, by fax to 01442 502105 or by emailing enquiries@awayresorts.co.uk 26.3 If you wish to contact us in writing or if any clause in these Terms & Conditions requires you to give us notice in writing (for example, to cancel the contract), you can send this to us by email to enquiries@awayresorts.co.uk, by hand, or by pre-paid post to: Freepost RTHA-CHBL-SEYS, Away Resorts Ltd., 575-599 Maxted Road, Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire, HP2 7DX. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by email, by hand, or by pre-paid post to the address you provide to us in the booking. How we may use your personal information 27.1 We will use the personal information you provide to us to: (a) Provide the Accommodation; (b) Process your payment to us; and (c) Where you have opted in to receive these communications, inform you of offers, special events and news. You can opt out at any time by contacting us 27.2 Our detailed Privacy Policy is available on our website at www.awayresorts.co.uk/privacy, and lists how we use your information, how long we keep it for and how to contact us. Complaints Policy 28.1 If you are dissatisfied with any aspect of your holiday, please speak to a member of our Guest Services Team in the first instance. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay, but if you are still dissatisfied you should record your complaint with the Guest Services Manager, who may escalate it to the General Manager if required. 28.2 If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily you should write to Customer Services at Away Resorts Ltd within 28 days from the end of your holiday setting out your complaint. 28.3 As a consumer, you have legal rights in relation to this agreement. Advice about those rights is available from Citizens’ Advice Bureau or Trading Standards. Nothing in these Terms & Conditions will affect these legal rights. Other Important Terms 29.1 We may transfer our rights and obligations under these Terms & Conditions to another organisation and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms. 29.2 You may only transfer your rights or your obligations under these Terms & Conditions to another person if we agree in writing. 29.3 This contract is between you and us. No other person has the right to enforce any of its Terms. 29.4 Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in effect. 29.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these Terms & Conditions by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you. 29.6 These Terms & Conditions are governed by English law. You and we both agree to submit to the jurisdiction of the English Courts. Photography 30.1 From time to time, Away Resorts employs a photographer or videographer to film events and activities at our parks. You may appear in the background of these shots or even be featured or interviewed. We hope you enjoy being photographed, and in most cases we are happy to share a copy of the image with you. If you do not wish to be captured in the photos or videos, please speak with the film crew. Away Resorts reserves the right to use any images or video taken on the parks for marketing or promotional purposes, including social media. Additionally, if you post any images taken on our parks on the Away Resorts social media channels (including, but not limited to Facebook, Instagram, Twitter, Snapchat or other platform) then we reserve the right to use these for promotional purposes.
For full Terms & Conditions visit
awayresorts.co.uk Call 01442 507 899 Email enquiries@awayresorts.co.uk Away Resorts Ltd, IMEX Building, 575-599, Maxted Road, Hemel Hempstead,Hertfordshire, HP2 7DX
35
Book your stay today We can’t wait to welcome you! 2019
awayresorts.co.uk/mill-rythe 01442 507 899 Lines open daily, 9am - 7pm
@MillRytheAwayResorts @AwayResortsUK @AwayResortsHolidays
Mill Rythe Holiday Village Havant Road Hayling Island Hampshire PO11 0PB