Tattershall Lakes Owners Newsletter - June 18

Page 1

June 2018

Issue no 6

Tattershall Lakes Holiday Park presents

Park life approaching and with a bit of luck, the sun is here to stay.

General Manager Well what a season we have started with! First it snowed, then it rained and rained some more and finally we’ve had some glimpses of the golden thing in the sky. Spring is here, summer is fast

My apologies to all who have been affected by the ongoing development works that have been carried out on park over winter and the start of the season. With the season getting longer and the park available for owners to use their Holiday Homes for longer durations, the time to carry out developments and improvements on park has shortened. I’m pleased to say that, we have almost concluded the development work and I truly hope you can see the fantastic results and improvements that have happened. If you haven’t already, get down to the

Follow us on social media

/tattershalllakes

What’s happening at

fantastic looking Propeller Bar & Kitchen and try a dish from our brand new menu. The team have worked hard to get everything ready to ensure we all have a great season and I thank everyone for their continued patience whilst all work has been carried out. Finally, I would like to wish you all the best and I hope that you have a great summer!

Owners Passes Don’t forget to bring in your membership cards to be renewed. If you haven’t got yours yet, please bring a photograph of yourself as soon as possible so we can update for you. Whilst we have a great team returning year on year, some new team members wont know you and to avoid any confusion it’s easier to have your cards handy at all times.

@awayresortsholidays

@laketweets


events

On park Big Stars and Foodstock Spectacular

Friday 15 - Sunday 17 June Featuring the very best locally sourced food and ale, plus some international favorites. Inspired by a traditional street food market, there will be an amazing range of gastronomic delights to suit every palette. Picture giant paella, Jamaican jerk chicken or fresh local sausages. To add to the atmosphere, there will be some big star entertainment.

Rock The Lakes

Friday 6 - Sunday 8 July Now in its 7th year, Rock the Lakes is back with two nights of rockin’ live music featuring a 5-piece resident band (Jetset), visiting guest tribute artists, and the show cast from Mill Rythe Holiday Village presenting live shows. Line-up TBC. Also enjoy live music throughout Saturday afternoon.

Colour Festival Saturday 21 July

A lively colourful weekend featuring our brightest Saturday of 2018. Inspired by the famous Indian ’Holi Festival of Colours’, a programme of family events centered around colour throwing powder. Cameras at the ready, this weekend is as fun to watch as it is to take part.

Cream Pie Fight Sunday 26 August

The annual tradition that is the ‘Cream Pie Fight’ returns. Our largest gathering of guests, armed with cream pie plates, have the biggest, messiest funnest fight of the year.

Vintage and Retro Festival

Friday 28 - Saturday 29 Sept Vintage and retro themed costumes, performances and live music/bands fill two nights (Friday and Saturday) and Saturday daytime. On Friday night we go back over 70 years to the 1940s, with a vintage line-up of victory rolls and authentic live guest artistes. It’s a throwback to wartime Britain as later in the evening, the sirens sound and we present our 1940s Blackout Party. On Saturday night we go back to the future, in true 1980s style, we are having a house party in the Spitfire Bar featuring the UK’s best ‘80s tribute bands and ‘80s DJ. Guests are encouraged to wear vintage/themed outfits throughout the weekend with prizes for some of our best dressed. Line-up TBC.

Halloween Weekend Fri 26 - Sun 28 October

Halloween at Tattershall Lakes will be more actioned packed than ever! With our spook-tacular schedule of Halloween themed activities and entertainment, it’s time to create some fang-tastic memories!

Winter Wonderland Fri 16 - Sun 18 November

Two nights of live music presented by a 5-piece resident band Jetset. Saturday night also features the stage show ‘A Christmas Spectacular’ starring the entire show cast from Mill Rythe

Holiday Village. The weekend also includes a family pantomime live on stage, with a giant Rudolph nose on display in the Spitfire Bar. My Active and festive themed PLAY activities will feature throughout for families to enjoy.

Christmas Celebration Sun 23 December

What better way to celebrate Christmas than in a cosy lodge and not having to worry about the washing up?!

New Year’s Party Mon 31 December

Join us for the party of the year! We’ll be welcoming you with nibbles and serving up seasonal drinks aplenty, accompanied by some of the world’s greatest music. Just the thing to put you in the mood for partying the night away. This is a separate ticketed event and numbers are limited, please keep an eye out for further information.


pp a r u o d a o l n w o D All you need is your owners accoun t number hand y

Don’t forget you can download our Away Resorts app from the app store or google play store today. It’s jam packed with handy features, like ordering a new gas bottle, booking activities and holding all your holiday home ownership documents.

Search for Away Resorts

Private Sublets

contacts us will be directed back to the owner.

If you sublet your holiday home privately, please remember that the key handling and responsibilities lie with you, the owner, to look after. Any complaints need to be dealt with by you and it is your responsibility to advise your guests accordingly. In the case of a private sublet, we unfortunately we have no knowledge or record of the booking or what has been communicated/agreed with each guest. In all instances, a private sublet guest who

Images & Social Media A gentle reminder that use of any Away Resorts images or text from the website, social media or any other marketing source is prohibited without permission. We kindly ask that no information belonging to Away Resorts is used without written agreement. We also ask that inappropriate language is not used on social media, any inappropriate posts will be removed.

Meet some of the team at “I oversee the leisure, entertainment and F&B operations. I have been at Tattershall Lakes for two and a half years.” Mat Flisher Commercial Manager

“I have been with the company 5 years in July and worked my way up. My goal was to improve the buying and aftersales experience for owners with new additions to the support team.” Scott Dennis Holiday Home Sales Manager

“I support our customers throughout their purchase and ownership journey with us. I have been with Away Resorts since 2013 I am very proud to be a part of the company.” Jackie Beven Holiday Home Sales Administrator

“I started at Tattershall Lakes in January 2018 to support our growing park and owner base. I support our owners with any after sales issues they may have. My door is always open so please feel free to pop in for a chat and a coffee!!” Scott Kemp After Sales Manager

“I am responsible for helping our guests on a day to day basis, by ensuring that they have the best possible experience whilst on park. There is nothing I enjoy more than receiving positive feedback from our guests!” Hannah Carroll Guest Services Manager

“My role has me overseeing a range of on park activities. My job is to ensure Tattershall Lakes is a safe, fun and enjoyable environment that offers something for everyone to keep them active whilst staying with us.” Liam Playford Sports & Leisure Manager

“My role is to oversee the health and safety of the park and ensure all policy and procedures are implemented and adhered to. I have worked at Tattershall Lakes for over a year.” Laura Howland Park Safety Administrator

“I am an energetic individual who is very customer focused and I want to make a difference wherever possible.” Dave Smith Touring Warden

“I have worked here for nearly 5 years and every year gets better. The park has grown, the number of owners has grown as has the on-park team and I feel very proud to be part of it all. Onwards and upwards Tattershall Lakes!” Tracey Clark Accommodation Manager and Sublet Co-Ordinator


‘NEW LOOK’ PROPELLER BAR The Propeller Bar & Kitchen is located upstairs, through the arcade. We will be offering pizza, pasta and other classic dishes, including steak. Our team are on hand to wait on you, saving you from going to the bar to order. If you are familiar with the space, you will know it has great views and is a lovely location to enjoy a drink and something to eat. We are also now offering a delivery service - if you don’t want to venture from your accommodation, just relax, and we’ll bring your food to you.

NEW MENUS! Guest feedback has been gathered and taken on board, more so than ever before in terms of the content of the menus. We now have a separate allergy/lifestyle menu.

GIN! We now have a Gin and Fizz menu to tempt you into trying something new. All bars now stock a regional ale.

Contact Details

Drivers

Can we please remind our owners to pop into Guest Services when you are next on park to check your contact details with us. It might be that you have moved address, changed your telephone number or e-mail address and we need to know. Sometimes we need to get messages or updates out to you quickly either by a text message or e-mail, so it is important we have the right details on file so you don’t miss out on relevant park information.

To keep the park safe for everybody, please don’t forget that the speed on the park is 10mph, and of course all the usual rules still apply!


How would you like to earn

th ousands

of pounds simply by letting out your holiday home? Last year some of our owners earned up to £6,500 from their holiday homes – without having to do any hard work. We took care of it all for them, from marketing to handing over the keys and even the cleaning. We can do the same for you too. Just imagine what you could do with that money – help towards the annual running costs for your holiday home, treat yourself to something nice, maybe build up some savings for later on.

Saturday 9th June Jamaican Jerk Party (3pm - 5pm) The first ever Jamaican Jerk party here at Tattershall Lakes and you are invited! Join us for a Jamaican Jerk chicken BBQ with rice ‘n’ peas & rum punch.

Sunday 10th June Breakfast BBQ Bacon Rolls (9am - 10.30am) They say breakfast is the most important meal of the day and we agree. Pop along for some fuel to start your day in the right way and enjoy a natter with other owners and our team too!

Saturday 14th July HOW OUR MANAGED LETTING SERVICE WORKS:

1. 2. 3.

You decide the dates you wish to let your holiday home out. You decide how you would like your sublet money paid to you three times a year. You sit back, relax and let us do all the hard work!

A complete service from the people who know your holiday park Some holiday owners manage the lettings themselves, and that’s certainly an option. The down side is that you have the stress of being responsible for everything, from start to finish. We’ve deliberately designed our service so it takes care of everything. It means no worries for our owners and a perfect stay for your holiday guests.

Visit Guest Services to find out more and to help you decide if letting your holiday home with us is right for you

Hog Roast and Band (3pm - 5pm) It’s summer time and the living is easy! Kick back and enjoy a glorious long summer afternoon, while tucking into a delicious freshly prepared hog roast and listening to some great music.

Sunday 23rd September Breakfast BBQ Bacon Rolls (9am - 11.30am) They say breakfast is the most important meal of the day and we agree. Pop along for some fuel to start your day in the right way.

Saturday 24th November End of Season Party (7pm - 10pm) Finish off the 2018 season in proper style, with a party that the whole family will love. We’ll have nibbles, drinks, music and even the prospect of a good boogie waiting for you – so get ready to let your hair down for the last time this year.

Sunday 25th November Owners Breakfast (9am - 11.30am) Breakfast is the most important meal of the day, so make it special! Enjoy a fresh bacon bap with the team and fellow owners.

1, 2, 4, 5, 7, 8, 9, 15, 16, 22 & 23rd Dec Salt & Soup (12pm- 2pm) Pop in for a chat over some warming soup and a nice crusty roll! We’ll also be offering FREE bowls of salt for you to place in your holiday home, as well as a smoke alarm battery. This is available to all owners who pop in and see us.


Hot Tubs If you have a hot tub, we want you, your family and friends to use and enjoy your hot tub safely. It is important to be aware of the potential risks that can arise from hot tubs. Hot tubs are a recognised source of diseases caused by infections agents including the bacteria that causes legionnaires’ disease. There have been a number of outbreaks of Legionnaires’ diseases, including fatalities which have been linked to poorly designed and/ or managed hot tubs. Legionnaires’ disease is caused by legionella bacteria infecting your lungs. It’s usually caught by breathing in small droplets of contaminated water. This means that other park guests may be exposed to it even if they are not using your hot tub. The Health & Safety Executive Guidance (HSG282) ‘The control of legionella and other infectious agents in spa-pool systems’ explains how to manage and control the risks from legionella and other infectious agents. We expect you to maintain your hot tubs in a safe condition to ensure the safety of your family, your guests and others using the park. The complete guidance document may be downloaded free from the HSE website and we strongly advise you to do so. http://www.hse.gov.uk/ legionnaires/spa-pools.htm We also advise you to follow any other recommendations for the hot tub manufacturer and/or supplier. Please note if you are subletting your Holiday Home, you will be deemed to be undertaking a commercial operation and your legal responsibilities with regards

to the management of hot tubs will be more stringent. This will include the completion of suitable and sufficient risk assessment and implementing a strict water testing regime and management procedures. When your hot tub is not in use, it must always be covered with a suitable and secured lid to prevent accidental access by unsupervised children and potential drowning. If you have any queries please don’t hesitate to contact us.

Fancy £500, £750 or £1000 off your pitch fees? A great many of the Holiday Home Owners here at Tattershall Lakes have joined us because they were recommended to the park by their friends or family members. You can’t keep a good thing secret for long!

Love is… a holiday home! If you find yourself falling in love with Tattershall Lakes and always counting down the minutes until your next visit, then you may also find yourself telling your nearest and dearest about it too. Whether you want to enjoy holidays with family or friends or you just want them to have as much fun as you do, don’t hide your light under a bushel. For a start, the bushel might spontaneously combust from your excitement. Secondly, it’s nice to share.

How about £1,000 in Pitch Fee Credits? Do we have a deal for you? You bet! If you recommend a friend who becomes a holiday home owner here at Tattershall Lakes then you get some additional benefits. Not only can you enjoy holidays together, we will give you an account credit of £500 once they have taken over their holiday home. The second person you refer will

earn you £750 and the third is worth a whopping £1,000. Bring your friends and help save on your pitch fees. For referrals to escalate, all sales must be complete within a 12- month period.

How it works All you have to do is complete an owner referral form and send it in to us and let us do the rest. Alternatively, you can bring them along or even call to make an appointment for them. Simple!

No hard sell promise Yuck, don’t you hate a hard sell? We do too. It’s not our way. We think we have a great offering which doesn’t need a hard-ball pitch because you don’t need a sledgehammer to crack a walnut. We promise that we will treat your referrals with absolute respect and courtesy and that includes giving them the option to say ‘no thanks’. No pressure.


events

Local

There are some amazing off-park events happening around Tattershall Lakes over the next few months

Doddington Sculpture Exhibition Saturday 28 July - Sunday 9 September An exciting, inspiring and beautiful array of sculptures from across the UK and Europe in the grounds of Doddington Hall & Gardens. sculpturedoddingtonhall.com

RAF100 Weekend Saturday 11 Aug - Sunday 12 Aug Join in with an entire weekend of celebratory events for the 100th anniversary of the Royal Air Force across Lincoln including a 1940s weekend, aviation displays and fireworks.

Bastion in the Air

Comedy Feast

Thursday 5 April Friday 31 August Discover Lincolnshire’s First World War aviation heritage by viewing the re-creation of a Royal Flying Corps airfield in the historic Dambusters’ hangar at RAF Scampton.

Friday 8 June - Sunday 10 June Three days of the best of British comedy and tasty street food & drink in the grounds of Lincoln Castle, including the Horrible Histories stage show.

visitlincoln.com/whats-on/ bastion-in-the-air-wwi-airfield

Brocklesby Country Fair

100 Voices Trails Saturday 5 May - Monday 3 September Four walking and four cycling trails covering 100 stops around Lincoln and the surrounding countryside to commemorate 100 years of the RAF. visitlincoln.com /100voices/trails

comedyfeast.com/lincoln

Sunday 17th June A traditional family day out encompassing all that is great about Lincolnshire and the countryside, in the north of the county. brocklesby.co.uk/country-fair

Lincolnshire Show Wednesday 20 June - Thursday 21 June A celebration of all things Lincolnshire including agriculture, heritage, food & drink, and especially for 2018, the RAF. lincolnshireshow.co.uk

visitlincoln.com/whats-on /raf-100-weekend


Our Investments Every year we’ve invested in our parks to give you the ultimate in holiday bliss!

Winter 2015 £7.3 Million

Winter 2016 £2.2 Million

Winter 2017 £5.8 Million

Holiday homes for sale

£15.3 Million

on 0152

6 348 8

0

1 and ask for you r part ex change quote t oday

You could even have a new location on the park when you upgrade.

only £41,999

2018 ABI Summer Breeze - 2 Bedroom | 36ft x 12ft - Smart, airy and light theme - Double glazing & central heating - Sleeps up to 6

only £54,157

only £50,000

2018 Victory Belmor - 2 Bedroom | 38ft x 12ft - Includes en-suite toilet - Double glazing & central heating - Sleeps up to 6

only £59,987

only £51,806

2018 Swft Biarritz - 2 Bedroom | 38ft x 12ft - Bright and spacious living area - Double glazing & central heating - Sleeps up to 6

only £88,138

2018 ABI St David - 3 Bedroom | 39ft x 12ft - Includes en-suite toilet - Double glazing & central heating - Sleeps up to 8

2018 ABI Westlake - 2 Bedroom | 36ft x 12ft - Fresh, open plan layout - Double glazing & central heating - Sleeps up to 6

2018 ABI Westwood - 2 Bedroom | 44ft x 14ft - Luxurious private hot tub - Double glazing & central heating - Sleeps up to 6

only £125,000

only £149,995

only £153,643

2018 ABI Rockstar - 2 Bedroom | 44ft x 14ft - Chic, retro-inspired interior design - Double glazing & central heating - Sleeps up to 6

2018 Willerby Arc Exclusive - 2 Bedroom | 44ft x 12ft - Calm, natural & understated style - Double glazing & central heating - Sleeps up to 6

2018 Willerby Portland - 3 Bedroom | 40ft x 20ft - Luxurious private hot tub - Double glazing & central heating - Sleeps up to 8

Pop into the Holiday Home Sales Office to find out more | Open 7 days a week


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