April 2019
Issue no 2
Whitecliff Bay Holiday Park presents
Park Life
What’s happening at
w NeDevelopments
Richard Bicknell; General Manager Hello and welcome to our April owners’ newsletter, which is packed full of news about our new developments, activities, events on and off the park and competitions as well as important need-to-know information for all of our amazing holiday home owners. We have already had a busy start to the year with our really successful Great Weekends on park, which has given myself and my team the opportunity to meet so many owners, many of whom we already know, but many we didn’t.
It’s inspiring for us to see our owners community grow and we love hearing your stories about your lives at Whitecliff Bay. And speaking of stories, have you heard that Bembridge has been named Village of the Year in the Countryfile Magazine Awards 2019 and Sandown has been named Beach of the Year? Bembridge and Sandown are jewels in the Isle of Wight crown and we are so lucky to have them on our doorstep. So, 2019 is already shaping up to be a great year and we look forward to sharing it with you!
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We can’t wait for the long, summer days to arrive here at Whitecliff Bay, and we just know 2019 is going to be amazing for lots of reasons, including some new additions as well as refurbishments to some of our existing facilities. For the first time ever, we have introduced an all-weather activity tent to ensure that rain never stops play. The tent will allow our entertainment team to continue to offer a programme of outdoor activities even when it rains. A new activity for 2019 is a range of virtual reality experiences using the latest cutting-edge technology. The next time you head over to the Nab Bar, you may notice an improvement to our toilets, which have benefited from a mini refurbishment. You may also notice that the flume in our
@FamilyHolidays
@AwayResortsUK
indoor swimming pool has been given a new skin, so it’s sure to be more slidey than ever before. Perhaps, the biggest news is the completion of the Crosswinds development, which boasts a wide variety of accommodation along with a breath-taking view across the park.
@AwayResortsHolidays
On park
events
Family Together June & September midweeks Designed with the younger guests in mind, our Family Together is a fun break for young families to enjoy lots of activities and crafts. With Adult Exclusive Activities such as Sweet Bouquets to Axe Throwing to Toddler Exclusive Activities such as Baby Ballet, we also have Family Together Activities where you and your little ones can enjoy some quality time together! Royal Opera House The Marriage of Figaro 9th July Revolution is in the air in The Royal Opera’s beautiful production of Mozart’s great comic opera. Colourful characters mix with intrigue, misunderstanding and forgiveness in a multitude of dramatic twists. Soak up free culture on your doorstep with this free live screening from the Royal Opera House stage to the BP Big Screen at Whitecliff Bay.
Owners Events 2019
Colour Festival Weekend 26th - 28th July A lively colourful weekend inspired by India’s famous Holi Festival of Colours. Get your cameras ready to see the park flood with colour, you won’t want to miss this one!
Rock the Bay 2nd - 4th August It’s back! Bands, live acts, parties and plenty of laughs throughout the weekend. You won’t want to miss this!
Cream Pie Fight 25th August Our annual Cream Pie Fight is returning. Not only is it one of our largest gatherings, but it’s also one of the messiest too. Bring the family, all armed with cream pie plates ready to dive head first into this crazy family event.
School Holidays Easter, May Half Term, Summer & October Half Term Let the kids run wild – it’s their time to play, swim, laugh, dance and spend some quality time with Mum and Dad. Outdoor Cinema Wed & Sun April - September Grab the popcorn, grab a blanket and get settled in for a cracking good film under the stars.
Outdoor Cinema Supper Club - 10th May Wall of Summer - 8th June Beach drawings & Prosecco Instagram Pool Party - Sat 13th July Owners End Of Season Party - 23rd November
Download our app to or visit owners.awayresorts.co.uk to find out more!
es Ima&gSocial Media We love it when you share your stories and pictures of your experiences at Whitecliff Bay on our Facebook, Instagram and Twitter accounts. It really is great to hear about them. However, we just want to remind you that if you are planning to share any Away Resorts images or text from our website, social media channels or any or
other marketing source, can you please just check with us first at enquiries@ awayresorts.co.uk and get written consent from. Also, if you are posting on any of our social media pages, please do not use any inappropriate language as we will have to remove any posts with offensive language.
Drivers
10
To keep the park safe for everybody, please don’t forget that the speed on park is 10mph, and of course all the usual rules still apply!
ut ck oblog! Cheour Full of lifestyle, travel tips and holiday guides, our Good Times blog is the perfect place to plan your trip with us. There’s lots of events showcased, which means that there is something for the whole family to enjoy!
Get social
Want to keep up to date with our news, developments and promos? Our social pages are filled with info and imagery from the parks so you can see the lovely views all the time. @FamilyHolidays
Maintenance Team No job too small…sounds like an advert, however it’s true! If you would like us to quote on any maintenance issues or one of those ‘I’ll do that job later’ scenarios, we’ll be only too pleased to help. Pop into Guest Services to find out more.
Health & Safety Any owner that requires contractors to visit them on park will need to be authorised by Richard Bicknell. Please call Guest Services to obtain the necessary paperwork and to find out more.
Housekeeping Team Just so you are aware, we do offer a spring clean, external and or decking wash to all our owners… just pop into the office and book your spot with Guest Services.
Doggies For your dogs, yours and everyone else on parks safety, we do kindly ask you to keep your dogs on leads at all time apart from using the dog exercise area. If your dog poops, please pick it up and help keep the park tidy and clean!
@AwayResortsUK
@AwayResortsHolidays
Private Sublets
If you are subletting your unit you will need to make sure that your electric and gas certificates are up to date and that the office has an up to date copy so that your guests are able to purchases passes during their stay at the park. We will be unable to issue any passes to guests if the certificates are out of date. Gas certifcates are required every year and electric certificates every three years. If your guests are wishing to purchase Guest
Gentle Reminder
Passes they will be asked for the accommodation address and our Holiday Heroes will check the size of the accommodation on our system and charge the correct price according to the number of bedrooms and duration of stay. To avoid disappointment and to make sure your guests have an enjoyable stay from start to finish we do advise that you inform your guests of the correct price before arrival and that they will need guest passes to access all our facilities.
You're able to have 6/8 passes per holiday home (depending on the berth of your holiday home) for you and your family to enjoy the facilities that we have to offer here on park. Forms are now available to collect from the Holiday Home Sales Office, so pop in when you're next on park and get your details filled in!
How would you like to earn
th ousands
of pounds simply by letting out your holiday home? Last year some of our owners earned up to £6,500 from their holiday homes – without having to do any hard work. We took care of it all for them, from marketing to handing over the keys and even the cleaning.
Contact
We can do the same for you too. Just imagine what you could do with that money – help towards the annual running costs for your holiday home, treat yourself to something nice, maybe build up some savings for later on.
Details
Can we please remind our owners to pop into Guest Services when you are next on park to check your contact details with us. It might be that you have moved address, changed your telephone number or e-mail address and we
need to know. Sometimes we need to get messages or updates out to you quickly either by a text message or e-mail, so it is important we have the right details on file so you don’t miss out on relevant park information.
Gas Bottles
When you feel like your gas is running out, order via the Away Resorts app or just pop over to Guest Services and one of the lovely team there will be able to help you purchase another one for your holiday home.
Documents
Please remember that we need up-to-date copies on file of your…
Caravan insurance Annual gas safety test Electrical test (3 years) If you are unsure if we have yours, please pop into the Holiday Home Sales Office at your earliest convenience.
HOW OUR MANAGED LETTING SERVICE WORKS:
1. 2. 3.
You decide the dates you wish to let your holiday home out. Upon request we deposit your managed letting service money into your account 8 times per year You sit back, relax and let us do all the hard work!
See 2019 sublet pack for more info
A complete service from the people who know your holiday park Some holiday owners manage the lettings themselves, and that’s certainly an option. The down side is that you have the stress of being responsible for everything, from start to finish. We’ve deliberately designed our service so it takes care of everything. It means no worries for our owners and a perfect stay for your holiday guests.
Visit Guest Services to find out more and to help you decide if letting your holiday home with us is right for you
In 1989, Ray Oldenburg published a book about civil society, democracy and civil engagement. Oldenburg suggests that for a healthy existence, citizens must live in a balance of three realms: home life which is the first place, the workplace which is the second, and the inclusively sociable places which are the third. You’re probably wondering what has this got to do with Away Resorts? Well, we have an exciting new brand coming soon for all our lovely owners, The Third Place Social, showcasing never before seen owners events plus much more!
We believe that The Third Place are the anchors of the community and facilitate more creative interaction between each other. A neutral ground where you are free to come and go as you please, no importance of status in society, witty conversation and frivolous banter are not only common, but highly valued but also having the same feelings of warmth, possession and belonging as they would in their own homes. We want to make Away Resorts be the ‘third place’ in your life – A place to relax, a place with familiar faces & a place for new friends.
for more information, join the third place social at: facebook.com/pg/TheThirdPlaceSocial
Quiz
TIME
1. Garlicky chicken 2. Where the magic comes to life 3. Australian feeling down 4. Rhyming poem 5. This miller is a star 6. Plaster from here 7. Starred alongside Dougal and Brian 9. Home of cricket 10. Beware of running bulls 11. Home of the Luge 12. Ed Shereran's girl 13. Dried Ham 14. Used after shaving 15. Race here in 24hrs 16. Break into parts 17. Natural stopper 18. Everyone has that sinking feeling 19. May give you a quick tan 20. Two makes a sweet
Just for fun. All the clues below relate to places in Europe can you figure them out from the clues?
Example: Two gentlemen play here - Verona If you are stuck with any, pop into the Holiday Home Sales Office, they may be able to give you a further clue!
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
Your answers
Events
Local
Isle of Wight Randonnee 5th May Routes of 100KM and 55KM around the beautiful Isle of Wight. The Isle of Wight Randonnee was established by the Wayfarer Cycle Touring Club in 1985. After weekly meets and cycles around the Isle, more and more people joined in and made new friends so that currently we now have over 3000 cyclists. The event is free to enter, but make sure you register here: www.cycleisland.co.uk Wolverton Folk & Blues Fair 11th May After a sell out successful launch back in 2011, the family friendly festival has been gaining momentum with fantastic bands and artists along with locally produced food, children’s activities, tea tent and not forgetting the Real Ale tent! For more information, please visit their site here: folkandblues.org.uk Walk the Wight with Mountbatten - 12th May Now in it’s 28th year, Mountbatten’s unique and world famous walk annually attracts thousands of people to walk across the beautiful Isle
of Wight countryside to raise money in support of patient and family care provided by Mountbatten. www. mountbatten.org.uk/page/ walk-the-wight.html IOW Festival 13th to 16th June The Isle of Wight festival began in 1968 and has grown massively over the last 45 years. With stars from all over the world, I’m sure there will be an act for everyone. We’re a festival for real music lovers of all ages, and that’s why we’re also introducing new ticket options such as Islanders, teens, students and weekend tickets. isleofwightfestival.com Rhythm Tree Festival 12th to 14th July In July 2019, Rhythm tree returns for the 9th consecutive year to it’s beautiful tree lined site on the Isle of Wight. It’s got a reputation as a relaxed, fun filled and family friendly musical weekend. It gives everyone, young or old, the opportunity to enjoy the very best in international, national and local music in the lush surroundings of Three Gates Farm. www.rhythmtree.co.uk
Fancy £500, £750 or £1000 off your pitch fees? A great many of the Holiday Home Owners here at Whitecliff Bay have joined us because they were recommended to the park by their friends or family members. You can’t keep a good thing secret for long! Love is… a holiday home! If you find yourself falling in love with Whitecliff Bay and always counting down the minutes until your next visit, then you may also find yourself telling your nearest and dearest about it too. Whether you want to enjoy holidays with family or friends or you just want them to have as much fun as you do, don’t hide your light under a bushel. For a start, the bushel might spontaneously combust from your excitement. Secondly, it’s nice to share.
person you refer will earn you £750 and the third is worth a whopping £1,000. Bring your friends and help save on your pitch fees. For referrals to escalate, all sales must be complete within a 12- month period.
How about £1,000 in Pitch Fee Credits? Do we have a deal for you? You bet! If you recommend a friend who becomes a holiday home owner here at Whitecliff Bay then you get some additional benefits. Not only can you enjoy holidays together, we will give you an account credit of £500 once they have taken over their holiday home. The second
No hard sell promise Yuck, don’t you hate a hard sell? We do too. It’s not our way. We think we have a great offering which doesn’t need a hard-ball pitch because you don’t need a sledgehammer to crack a walnut. We promise that we will treat your referrals with absolute respect and courtesy and that includes giving them the option to say ‘no thanks’. No pressure.
y a d i l o h a y c Fan at one of our other beautiful locations?
We are lucky enough to be the proud owners of six parks in outstanding locations. As well as Whitecliff Bay, we have the spectacular woodland escape of Sandy Balls Holiday Village in the New Forest, the lakeside retreat of Tattershall Lakes in Lincolnshire, Barmouth Bay on the coast of North Wales and in the foothills of Snowdonia National Park, the entertainment hub of Mill Rythe Holiday Village on Hayling Island and the amazing Mersea Island Holiday Park, the jewel in the crown of the idyllic island of Mersea in the Blackwater estuary just off the Essex coast. As an Away Resorts owner, if you book a holiday at any of our other parks, you will receive a 10% discount. There are just a few rules; all discounts are subject to availability, holidays need to be booked by calling 01442 50 88 50 and selecting your park. You, our lovely owner, must be present on holiday. Your owners account number must be given at time of booking and ownership photo ID passes must be shown at check in.
How it works All you have to do is complete an owner referral form and send it in to us and let us do the rest. Alternatively, you can bring them along or even call to make an appointment for them. Simple!
Manchester Lincoln
Barmouth Bay
Tattershall Lakes
Birmingham
Mersea Island Cardiff Bristol London
Sandy Balls Mill Rythe Plymouth
Whitecliff Bay
Download our app today! View your bills | Make payments | Sublet your holiday home
lling all Caphotographers Photographers of all ages, backgrounds and experience. You are invited to enter our photography competition for your chance to win a £50 LOVE2SHOP voucher. This months subject is ‘enjoying your free time’ at Whitecliff Bay.
ties Act&iviEntertainment Don’t forget to pick up the weekly entertainments guide from Guest Services – available every Monday or download from our website at:
Good luck!
By sending us your pictures, you agree for Away Resorts to use them on social media and for marketing purposes.
Jan newsletter competition
winner is
awayresorts.co.uk/whitecliff-bay/entertainment/activities
ot tub Hhousekeeping If you have a hot tub, we want you and your family and friends to use and enjoy it safely. It is important to be aware of the potential risks that can arise. Hot tubs are a recognised source of diseases and there have been a number of recorded outbreaks of Legionnaires which have included fatalities linked to poorly designed and/or managed hot tubs. Legionnaires is usually caught by breathing in small droplets of contaminated water. This means that other park guests may be exposed to it even if they are not using your hot tub. We expect you to maintain your hot tubs to ensure the
safety for all. The Health & Safety Executive guidance document is available to be downloaded for free from hse.gov.uk/legionnaires/ spa-pools We also advise you to follow any other recommendations from the hot tub manufacturer and/ or the supplier. Please note that if you are subletting your holiday home, you will be deemed to be undertaking a commercial operation and your legal responsibilities with regards to the management of hot tubs will be more stringent. For more information on your responsibilities or if you have any questions, please don’t hesitate to contact us.
“
Amy
“
Your perfect companion whilst on park with us. Sign in with your Away Resorts owner reference number to explore and discover Your World Away. Whitecliff Bay is jam-packed with fantastic activities and great entertainment to keep every member of the family grinning from ear to ear. Think of this app as your ‘park buddy’ helping you make the most of your stay.
Send your picture (at least 1MB), along with a brief description, your name, address, telephone number, the date and location of the photo to holidayhomes@awayresorts.co.uk. Competition closes Friday 14th June, and winners will be announced in our next newsletter.
Sunset over Bembridge Airport from the decking of my holiday home! Congratulations Amy, you’ve bagged yourself the £50 LOVE2SHOP voucher!
Our Investments Every year we’ve invested in our parks to give you the ultimate in holiday bliss!
Fantastic finance packages available^
Winter 2015 £2.2 Million
Winter 2016 £1.3 Million
Winter 2017 £2.1 Million
Holiday homes for sale
Winter 2018 £1.1 Million
Total Invested £6.7 Million
part e
on 0198
3 874 3 65 and ask for you r part ex cha quote to nge day!
You could even have a new location on the park when you upgrade.
ABI Horizon
£26,495
ABI Horizon 2010 36ft x 12ft - 3 Bedroom
ABI Ambleside
ABI Ambleside 2019 41ft x 14ft - 3 Bedroom
ABI St David
£29,999
ABI St David 2010 36ft x 12ft - 2 Bedroom
£64,995
Willerby Waverley
ABI Ambleside
£35,995
ABI Ambleside 2012 38ft x 12ft - 2 Bedroom
£69,995
Willerby Waverley 2019 42ft x 14ft - 3 Bedroom
Atlas Inspire Lodge
£129,995
Atlas Inspire Lodge 2019 42ft x 20ft - 3 Bedroom
Fantastic part exchange offer Part exchange your holiday home before 19th May and receive 20 free return ferry crossings to be used for 2019 & 2020 *Holiday home upgrade purchases made between 12th April and 19th May and must be complete by 30th May 2019 to take advantage of this offer. Ferry crossings will be given as a book of vouchers, 10 return for 2018 and 10 return for 2019. ^Finance subject to status written details available on request. Away Resorts Ltd is a licensed credit broker authorised by the Financial Conduct Authority.
Want to see more?
Open 7 days a week!
visit holidayhomes.awayresorts.co.uk or pop in and see us and ask for the keys