Keeping your buildings safe, efficient and compliant
04 Sectors Serving the housing, commercial and public sectors.
08 About Us
A strategic partner for effective housing solutions.
11 Our Clients
Industry leaders who use our services.
28 Residents
A resident focused service with high satisfaction.
We’re Axis, your trusted partner for responsive repairs and planned maintenance across property sectors.
06 Services
A repairs and maintenance contractor.
10 Frameworks
Vetted and approved by national frameworks.
12 Our Works
Improving safety, comfort and efficiency of homes.
30 Sustainability
Our commitment to a sustainable future.
Sectors
Housing
We’re elevating social housing standards and enhancing resident comfort and safety, delivering prompt repairs, efficient maintenance and energy-saving solutions that create thriving communities.
Public Sector
We ensure compliance, safety, and operational efficiency in police, fire brigade, NHS and military settings. Depend on us for superior property services.
Commercial
We help maximise your property’s potential by creating the optimal workspace for productivity and a maintenance programme that boosts your asset value.
We repair, maintain and refurbish property in the social housing, heritage, commercial and public sectors. For nearly four decades, we’ve delivered term contracts and highvolume projects for some of the UK’s largest registered social landlords, facilities managers and building owners.
Heritage
Our specialists help preserve history as we delicately restore and maintain heritage properties, combining modern efficiency with timeless charm and technique. Our expertise safeguards cultural treasures for generations.
We’re elevating social housing
Services
Repairs
We deliver over 400,000 property repairs each year and maintain high satisfaction to ensure your residents’ homes are safe and comfortable.
Maintenance
Our proactive approach minimises costly emergencies, boosts asset value and longevity, whilst providing residents with a well maintained, secure living space.
Painting
Expert painters, decorators and crafts people bring fresh life to properties, enhancing aesthetics, preserving features and creating living spaces residents enjoy and are proud of.
M&E
Accredited M&E professionals ensure the safety and compliance of home appliances, gas, heating, water, electrica and safety systems, creating a comfortable and energy-efficient environment for residents.
Fire Safety Measures
Fire safety, prevention and stopping services, such as fire doors and compartmentalisation, ensure your buildings are compliant and safe for residents.
Cladding
Our cladding expertise and supply chain enhances property fire safety compliance, appearance, durability and insulation ensuring safe and appealing exteriors.
Axis provides comprehensive planned building maintenance, responsive repairs and cyclical preventative property services that enhance our clients’ built assets. We partner with clients to focus on total asset management, value creation and delivering exceptional experiences for our customers and their residents.
Decarbonisation
Innovative decarbonisation retrofit programmes offer sustainable energy efficiency upgrades, reducing costs and carbon footprints, while creating eco-friendly living environments.
Refurbishment
Axis revitalises properties, transforming spaces to meet modern standards. We elevate resident comfort and increase property value with our expert refurbishment services.
About Us
Axis is a national, Tier 1 main contractor. Our strongest areas of operation are in London, the South East, East Anglia, Central England, East and West Midlands and the North West. However, we service our clients’ properties via regional satellite facilities and a strong, vetted supply chain.
A Strong Partner
Embarking on a long term, high value maintenance or repairs project requires a robust and dependable partner, one who brings expertise and accreditation to the table and also ensures the reliability to see the contract through.
As well as a commitment to business continuity planning, Axis’ balance sheet and credit rating demonstrate our financial strength. This stability ensures the confidence you need, knowing a contract you start with Axis will be finished by us.
When we’re a strong, financially healthy business, it translates directly to benefits for you, our client. Financial stability allows us to invest in the latest resources and technologies, ensuring we deliver the best possible service. It also means we can attract and retain top talent, keeping our team sharp and dedicated to your needs. Plus, a secure future for our company guarantees a long-term partnership you can rely on. Ultimately, our success is built on yours, and a strong financial foundation allows us to better serve you and your residents.
• A PARTNER TO G15 LANDLORDS PEOPLE STRONG 5A2 1,000 £253m
• FAMILY OWNED AND RUN
• 40 YEARS EXPERIENCE
COMPANY TURNOVER 2023/24 CREDIT RATING
Frameworks
Axis’ processes, experience and business strength have been pre-vetted and approved by these nationally recognised frameworks, making our service more accessible to organisations of all sizes. Our focus on quality, customer service and collaboration, combined with a drive for continuous improvement and innovation, aligns to the values and ethos of the frameworks we operate within.
Clients
Trusted by Industry Leaders: Our client relationships speak volumes about our commitment to excellence. The clients below are just a few of the landlords who have chosen Axis as their partner.
This collective endorsement is a testament to our reliability, quality, and dedication to creating exceptional property solutions.
Our Works
Axis is one of the UK’s leading providers of responsive repairs services, maintaining over 250,000 homes nationwide for social housing landlords. We deliver high quality, resident-focused repairs via expert engineers, fully integrated IT systems and bespoke delivery solutions vetted to ISO9001 assured excellence model.
Responsive Repairs
Our 15-year contract with Sanctuary (formerly Swan) sees Axis deliver responsive repairs services in London, East and South East England, where we are responsible for managing a client budget of £18m pa across 11,000 properties, with an estimated 63,000 repairs undertaken per annum. The team’s expertise in fixing a wide range of repairs, coupled with an intelligent scheduling system that appoints the closest engineer, ensures exceptional service delivery and positive outcomes for residents.
As a result, our recent customer satisfaction levels are consistently over 93.7%, with over 96.42% of appointments kept and minimal no access issues.
ANNUAL REPAIRS COMPLETED FOR SANCTUARY
63,000 (figures FY 2023/4)
Planned Maintenance
Axis has delivered planned maintenance to City of Westminster’s 21,000 properties since 2012, improving the safety, comfort and environmental performance of residents’ homes.
The contract, which has been extended twice, has included cyclical decorations and renewal works to roofs, windows, external structures and internal communal areas, as well as kitchen and bathroom and fire door replacement.
Enhancing our partnership’s resident engagement, Axis went beyond the standard consultations and communication to develop a resident App that provides appointment booking, live chat with RLOs and all the latest information about the work taking place on a resident’s property.
Enhance resident comfort and safety with our planned maintenance service. We prioritise high stock condition levels, exceptional customer service, and community investment. From surveying to compliance, our in-house experts handle it all. With contracts nationwide, we deliver quality solutions, from new kitchens and bathrooms to roof refurbishment and window replacement. We provide a comprehensive, customer-focused approach to planned maintenance.
Our Painting Division completes over £40m worth of cyclical decoration projects each year and, if extracted from Axis’ wider business, would stand independently as one of the largest painting companies in the UK.
Our specialist painting, decorating and industrial coatings protect and enhance our clients’ assets, reducing the effects of wear and tear and greatly improving aesthetic appearance for residents.
Painting & Projects
Axis’ painting projects include decorating homes and communal spaces for residents, as well as redecorating commercial buildings and restoring heritage properties to their original glory.
The image (left) shows a project for Notting Hill Genesis. In the last twelve months we have also completed painting projects for Crown Estate, Met Police and many of the G15 landlords.
Our services ensure the aesthetic appeal and longevity of clients’ properties and include surveying, expert guidance on material selection, surface repairs and preparation prior to interior and exterior painting, protective coatings and wall covering installation.
Mechanical & Electrical
Building on a decade-long partnership between Axis and the Royal Borough Kingston upon Thames, we were awarded a £3 million contract to provide reactive and cyclical mechanical and electrical maintenance to their 6,000 homes – including 24-hour breakdown and emergency cover.
Axis ensures day-to-day delivery of safety checks, servicing, breakdown responses, and maintenance for domestic gas and electric systems, appliances and installations, while aiding the Council’s shift to low carbon, renewable heating systems.
One such project was for a 23-unit property, where gas boilers were replaced with an air source heat pump to significantly reduce carbon emissions, increase efficiency and reduce the fuel costs for residents. The retrofit work included installation of solar panels to provide renewable energy and further enhance the self-sufficiency of the site.
Axis has also planned and installed boosted water systems, plant rooms and communal heating sites for the Council.
Our M&E Division provides a full turnkey mechanical and electrical solution, from the initial feasibility and planning through to installation, handover and later servicing and maintenance.
We can ensure a landlord’s compliance across gas, electricity, heating, water, ventilation, security and detection systems as well as helping to meet decarbonisation targets via the design and installation of renewable energy systems including air source heat pumps, solar and district heat networks.
Our engineers make buildings more efficient, sustainable, cost-effective and safe.
Our solar panels generate enough power to feed everything connected to the block including ASHPs and batteries. Plus: over 1,500kW exported back to the grid in less than a month.
Our in-house FRA team provides fire safety compliance solutions, including the design, supply, installation and maintenance of passive and active fire prevention and stopping products and systems.
With BM Trada in-house trained professionals and a highly skilled FIRAS supply chain, we ensure our clients’ properties comply with the requirements of the Fire Safety Act 2021 and Building Safety Act 2022, as well as modern building regulations.
Fire Safety & Prevention
Axis undertook FRA works within an occupied 24-storey block of flats for Lewisham Homes, valued at £3.4m.
The internal fire compliance project comprised installation of certified fire door sets, fire detection system and sprinklers, compartmentation and ceiling replacement, smoke extraction systems and automatic door actuators, design and installation of lateral mains and communal lighting plus EICRs.
The certified work ensured that all issues in the client’s Type 4 Fire Risk Assessment report were remedied in both communal areas and within the flats, including remedial works to all C1 and C2 faults to the individual dwellings and replacement of consumer units.
We ensured installations were to the highest quality and provided accurate asset data to provide a ‘Golden Thread’ of information for each installation, linking each door with certification, compliance documents and warranties.
Cladding
One of the projects in Axis’ fire safety and cladding portfolio is Gosport Towers.
The Hyde Group awarded Axis the Design and Build Contract to replace 18,000m2 of external wall insulation to five high-rise blocks occupied by 440 families.
Axis conducted intrusive FRA surveys and structural investigations before developing the design and specifications for the replacement cladding and associated works.
The work involved a full back-to-frame strip out of the towers to replace the aluminium composite material (ACM) cladding, as well as remedial work including fire stopping and compartmentation within properties, to bring the blocks up to modern building regulations.
Axis’ in-house team used their expertise to coordinate consultant architects, structural engineers, fire engineers and specialist EWI installers to deliver the building safety project.
In addition to replacing the cladding with noncombustible A1 fire-rated material, Axis also delivered concrete and steel repairs and reinforcement, as well as gas works, painting and decorating.
The project has been held up as a best practice example of cladding replacement work, with visits by housing associations, local authorities and government officials.
– The Hyde Group
Axis provides cladding compliance solutions that achieve both fire safety standards and contribute to our client’s decarbonisation targets. Our team can advise on and contribute to the funding application process, right the way through to design and installation We give social housing landlords the peace of mind that their residents are living safely in their homes.
Axis’ decarbonisation service provides retrofitting solutions that allow landlords to meet the Government’s EPC and heat output targets, via PAS 2035-compliant installations.
We combine fabric-first thermal performance measures with innovative low-carbon and renewable-energy generating technology, to help reduce carbon emissions, save costs and secure energy supply.
Decarbonisation
We have shared our thermal efficiency and energy management, engineering, and sustainability expertise with many clients, most notably in a cladding replacement project for Peabody, the installation of air source heat pumps for The Royal Borough of Kingston upon Thames and solar panel installations for City of Westminster.
Across these projects we have incorporated a range of measures: external wall insulation, new windows, air source heat pumps, insulation and ventilation, upgrading windows, doors, and cladding, and installing solar panels on roofs.
Axis works with landlords to complete a full review and evaluation of their stock to identify opportunities to reduce their carbon footprint. This can include a range of decarbonisation measures, from low-cost energy efficiency and optimisation measures, through to the installation of low carbon heating and cooling systems or the generation of on-site renewable power. These projects achieve warmer, more energy -efficient homes with reduced carbon emission and lower energy costs.
Refurbishment
We know your property stock is not a collection of static buildings, but a dynamic set of assets requiring bespoke and proactive care.
Our planned maintenance service, sometimes called building refurbishment, major works, or capital works, adds value to a landlord’s strategic approach to maintaining and enhancing the life cycle of their social housing assets.
One such refurbishment project was completed recently for L&Q, which encompassed planned external works and roof repairs to a street of 100 Victorian properties in London.
Axis delivered a range of planned external works which began with asbestos surveys. We renewed the roofs, installed new timber heritage-style windows, completed stonework and stucco repairs and decorated the properties – including replacing fascias, soffit boards and rainwater goods.
Each block contains five apartments. To minimise disruption to residents, we delivered the programme in phases of five blocks (25 apartments) at a time, taking an average of 10-12 weeks to complete each phase.
Refurbishment and capital works programmes ensure the longevity and value of your properties. Our proactive planned maintenance reduces day-to-day repairs and running costs, whilst enhancing the efficiency of your buildings and resident satisfaction. From surveys to choice of materials, installations to resident liaison, Axis has the experience to make your major works programme a minor concern.
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Resident Care
Residents are at the heart of our service, and their satisfaction is our top priority. Axis has invested in a strong customer care team, dedicated onsite resident liaison officers and resident engagement systems that adhere to rigorous ISO, TPAS and Considerate Constructors Scheme audits.
All the windows needed to be replaced. The windows were very old we had a lot of draft coming in. Now it’s much better – much better – we love them them!
Anna – resident
Axis did my roof in a couple of days. My house is much warmer, less draughty. Axis has done everything right on this project. It was a really quick and well-done job.
Robert
– resident
Engagement & Innovation
Our commitment to fostering open communication and prioritising resident well-being has lead to a series of innovations that better allow us to deliver a residentcentered service. These include online tools that cater for residents’ busy schedules and communication preferences.
Real time connection, engagement and communication are achieved via our Resident App, along with online appointment booking. Residents can:
• Receive latest announcements
• Find out about resident events
• Book appointments
• Keep up to date with the project’s progress
• See photos of what the team are up to
• Find answers to frequently asked questions
• Contact the team — live chat (during working hours)
Our scaffolding goes up next week - prior to our works commencing next month.
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Our Services Don’t Cost the Earth
We consider the environmental impact in everything we do and are striving to reduce carbon emissions. Our commitment to become a Net Zero business by 2050 is based on eliminating fleet emissions, sending nothing to landfill, procuring and generating green energy and working with our entire supply chain to remove all carbon-intensive materials.
Waste Reduction
In the construction industry waste is inevitable, but we ensure that we recycle at least 98% of all our waste and we’re working towards becoming zero-to-landfill by 2030 by introducing circular economies where possible and ensuring we only work with innovative partners who align with our mission.
Supplier Engagement Fleet Emissions
Our supply chain is the biggest single contributor to our carbon footprint, representing 72%. We are working with our largest supply chain members to accurately measure all of their emissions to improve our data quality and set accurate reduction plans through responsible procurement practices.
We realise it’s paramount to electrify our fleet to reduce carbon emissions. Axis has begun this journey and is on track to operating a fully electric fleet by 2030 with at least 15% of our fleet being electric by 2025. To improve mobilisation we’re installing EV chargers for our clients to increase the existing infrastructure.
“ We’re committed to being carbon neutral by 2030”
Clean Energy Environmental Awareness Nature Stewardship
100% of the energy we’ve procured has been REGObacked renewable energy since 2019. However, we are committed to double the amount of on-site solar generation by 2025 and phase out natural gas from our offices. This is part of our ongoing strategy to halve the amount of Scope 1 and 2 emissions by 2025.
All of our on-site management teams have undertaken SEATs (Site Environmental Awareness Training) to better safeguard the environment. As part of our certification with Planet Mark we deliver annual carbon literacy awareness programmes to inspire and cultivate change for good in our business.
We ensure we improve any location we operate in by investing in local conservation projects, planting over 1500 trees through our partnership and cleaning the estates we’re on. In 2023, we offset all our Scope 1 and 2 emissions to become carbon-neutral by investing in verified offsetting schemes globally.
In this brochure, we have evidenced our works in planned maintenance, responsive repairs and cyclical preventative property services that enhance our clients’ built assets across multiple property sectors.
Thank you for reading our brochure. We look forward to working with you as your principal contractor.
Full details on how to contact us are overleaf.
For further information, please email marie.partner@axiseurope.com or joseph.hayes@axiseurope.com in our Business Development team.
