BUILDING DESIGN & CONSTRUCTION MAGAZINE ISSUE 257
BLOCK MANAGEMENT SPECIAL
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ARNOLD CLARK: THE UK’S LARGEST INDEPENDENTLY OWNED CAR RETAILER 26/03/2019 10:41:38
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BLOCK MANAGEMENT SPECIAL TRINITY ESTATES
PROVIDING EXCELLENCE TO ALL CUSTOMERS
Recognising the growing need for a new face in the residential leasehold management market, the organisation was created to bring a fresh approach to management with the needs of the modern customer in mind.
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Trinity Property Group, originally founded back in October, 1999, is celebrating its 20th Year. Recognising the growing need for a new face in the residential leasehold management market, the organisation was created to bring a fresh approach to management with the needs of the modern customer in mind. Over the years, the organisation has built up an enviable reputation and has grown to manage circa 62,500 units in present day with a further 33,000 contracted to management in the pipeline. This being especially notable given the organisation’s continued expansion during a period where many key competitors in the industry have struggled to maintain that same level of growth. But how has Trinity Property Group been able to achieve such success? The answer comes down to a number of factors, including: a keen focus on customer service, due diligence in providing technical skills and expertise to the customer, and close collaboration with both customers and developers. In addition, substantial investment into the organisation’s structure and foundations, the acquisition and development of talent within the business, and leveraging modern technology to meet the growing transparency demands of the marketplace.
Trinity has built an enviable reputation with its clients. Its management portfolio covers simple housing estates with shared drives and open space, new and refurbished developments, mixed use schemes and city centre apartment blocks. Trinity’s teams are trained to the highest level and are members of a number of professional bodies to ensure all of its services are delivered effectively. These include the Institute of Residential Property Management (IRPM), The Royal Institution of Chartered Surveyors (RICS), The Association of Accounting Technicians (AAT). And it was the first agent to achieve the coveted ARMA-Q status, proving that it operates to the highest standards within the industry. By listening to its clients, Trinity understands it’s essential to be flexible in accommodating requests. By developing an industry-leading customer service approach, Trinity has become one of the most respected property management companies in England & Wales.
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UK’S LEADING BLOCK MANAGEMENT UTILITY SPECIALISTS, SAVING YOU TIME AND MONEY SUPPORTING TRINITY FOR 10 YEARS Visit us at bmutilities.co.uk today to see how our services can benefit your business.
Block Management Utilities is the UK’s leading utility management partner and now offer enhanced administration and revenue based solutions for Block Management. Our solutions are designed to save you precious time and money and provide a trusted and respected service that has always exceeded all regulatory guidelines. In essence our aim is simply to make life easier for you.
THE UK’S ONLY BESPOKE
UTILITY MANAGEMENT SERVICE
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Part of the Group
A dedicated Experienced Service Charge Accounting team with over 20 years’ experience At Booth Ainsworth our dedicated & specialised team of highly charge accounts. They are on hand to ensure you have one point of contact, whilst delivering your service charge accounts in line with tailored service level agreements. Our service charge accounting team bespoke services include:
• • Audit of service charge accounts • Company secretarial services • Trust tax compliance • Tax Advisory Services • Assurance reports for trade bodies
Call Sally Wood direct on 0161 475 1505 or the team now on 0161 474 0200 or visit www.boothainsworth.co.uk We’re the only firm of accountants to have Platinum status with all major accounting platforms
Platinum Cer
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PLATINUMPARTNER
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BLOCK MANAGEMENT SPECIAL TRINITY ESTATES
Key Differentiators Each of these factors have contributed to the organisation developing a formidable position in the marketplace and offering a starkly different service to that of its key competitors. When it comes to how Trinity Property Group works with developers, the company is known to assist said organisations in all aspects of the development process. Through passing on expert advice and guidance, the company ensures a smooth transition into the management of developments with little-to-no issue or complication. This service ensures the property will be appropriate for management, allowing the organisation to then follow this through into a professional and responsive management service that can drive down costs, whilst providing a market-leading service at the very same time. Underpinning the service provided by Trinity Property Group is communication. Over the years, the organisation has developed and established a series of specialist teams and divisions within its structure to try and offer a more responsive and targeted approach to different customer needs. A great deal of talent has been brought into the company to try and develop expertise within its four walls, with a great deal of focus on professional development and stressing the importance of communication with the customer as one of the core areas of focus.
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BLOCK MANAGEMENT SPECIAL TRINITY ESTATES A Modern, Forward-Thinking Approach Further enhancing the focus on communication has been the adoption of modern technology and a strategic approach to its use. Understanding the need to be responsive, as well as some of the common queries and concerns that residents may have at any given time, Trinity Property Group has worked to build a system where these questions can be pre-emptively answered whilst also removing some of the strain on its own customer service teams so that more extensive queries can still be handled responsively. This has been achieved primary through information transparency. Trinity Property Group make use of its very own platform for residents to use, giving them access to important data and information relevant to a given property. Through this platform, individuals are able to personally get access to information around works or duties being completed on-site, including details such as when works are being performed, as well as live photography of these works upon completion and effectively all other basic information they may wish to know. Beyond this, the organisation’s customer service teams exist to help with more specific enquiries, but the important element is the accessibility of information commonly requested without the need to first ask for it. To learn more about some of the activities that have been going on behind the scenes at Trinity Property Group and its approach to information transparency, we spoke with Jonathan Smith, Managing Director. He explained: “On many of our sites we use our preferred contractors who are able to demonstrate reliability and can evidence all works carried out by them. For example we have our own FM company called Ottimo Property Services, who are in the same building and are able to provide all the information and evidence of works being completed in real time by way of trackers and photographic evidence.
“We strongly believe that developing a brand & enhancing our reputation in the Property Management industry can only be achieved by providing an excellent service to all our customers.” - Jonathan Smith
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BLOCK MANAGEMENT SPECIAL TRINITY ESTATES
LIBRA
CONSTANTLY MAINTAINING HIGH STANDARDS
Libra Group Services Ltd provide facility and maintenance services focussed to supporting residential Property Management organisations. In operation for 15 years now, we have evolved to meet the changing requirements of the Property Management industry. All works are completed on our Work Order Management system to ensure timely, accurate record keeping and control. We operate our own fleet of MEWP and other plant enabling us to be responsive and cost effective. Major Works | General Maintenance | Roofing (including insurance backed guarantee) | Doors and Windows | Leak detection (Trace & Access) | Plumbing | Electrical | Carpentry | Brickwork | Fencing and Decking | Groundworks | Drainage | Locksmith | Glazing | Estate Services
FM GROUP SERVICES LTD
Provide specialist Major Works and Refurbishment Programmes to the Property Management industry. Incorporated in 1993 FM’s management and operational teams have gained experience in programme values ranging from £0,000 to £000,000. FM have the capability, in skills and process, to deliver compliant core services plus incorporate extended works. FM own a fleet of MEWP and specialist plant enabling delivery of controlled and cost effective programmes. Painting and Decorating | Specialist Decoration | Roofing | Doors & Windows | Flooring | Specialist Cleaning | Building Services | Carpenty | Internal & External Works
If you are interested in any of our services please contact us on:
If you are interested in any of our services please contact us on:
01708 345553 or email us at enquiries@libraltd.co.uk
01708 447630 or email us at enquiries@fmtd.co.uk BUILDING DESIGN & CONSTRUCTION MAGAZINE
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FIRAS APPROVED CONTRACTOR SERVICES OFFERED:
} Fire Stopping } Compartmentalisation } Fire Door Surveys and Remedial Works } Emergency Light, Fire Alarm and Automatic Opening Vent Maintenance
Clients include: Surveyors, Landlords, Managing Agents, Developers, Manufacturers, Commercial Premises, Care Homes, Schools
TARGET MAINTENANCE
Reactive and Planned Maintenance Electrical, Plumbing, Roofing, Access Machine Hire and Use, Projects, Refurbishments, Redecoration Works, Cleaning, Clearances, LED Lighting Upgrades, Planned PPM Works, Insurance Works, General Maintenance, Line Marking, Paving/Fencing, Emergency Lighting
GET IN TOUCH TO SEE HOW WE CAN ASSIST YOUR BUILDINGS AND YOUR CLIENTS
t. 01582 439762 e. info@tm-gb.co.uk w. www.tm-gb.co.uk Trinity.indd 22
TMG: Target Maintenance GB Ltd. Basepoint, 110 Butterfield, Great Marlings, Luton, Bedfordshire LU2 8DL
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BLOCK MANAGEMENT SPECIAL TRINITY ESTATES
“We are working with all our contractors to be able to provide this as well so can better inform our clients. This will link into our platform so residents can see what time the works were carried out. It answers so many questions coming into the office on what’s happening, how it’s happening, where it’s happening, and when it’s happening. “We’ve always been transparent and been able to evidence works but it’s now just about giving that live data without people having to ask. “Technology has come so far that people shouldn’t need to ask questions and it’s about us informing them about everything they might want to know; it’s about stopping the need to ask those questions and transparency is the key to that.” He added: “They’re paying a service charge and they want to see the service that’s being provided.” An Enviable Reputation Through opening the customer’s eyes to the hard work being undertaken behind the scenes, Trinity Property Group has been able to further fuel its own reputation and continued growth. Despite this removing a lot of the pressure off its own teams through simply providing access to this information, the organisation has also continued to invest into its customer service team to enhance the support offered even further and also ensure the organisation has the required foundations for its ambitious growth plans. Looking to the future, Trinity Property Group has clear plans to continue growing. Recent growth has incorporated the acquisition of a number of new companies, Hobdens
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Property Management and Hillcrest Estate Management. These companies operate independently and autonomously under the organisations now well-established Group structure. These acquisitions give Trinity Property
Group extra strength on the South Coast, West of England and in the East of England. These regional hubs are able to utilise the expertise and buying power of the group to ensure a strong, competitive service offering – this also in-
cludes the organisation’s own facilities management company should customers desire a high standard of facilities service also. Providing some comment on the growth thus far and where the company will be
ALL TRADES UNDER ONE ROOF Lynx Response - Planned & Reactive Property Maintenance
Lynx Maintenance is a professional property maintenance company, offering a onestop service to Property Managers all across the UK. We can provide assistance with all property maintenance issues, from plumbing to boarding-up, glazing to gutter maintenance, HVAC, Pumps and Drains, Electrical, Fire and Security, Major Works, Redecorations and Carpet replacements, and we are available 24 hours a day, 7 days a week. We take great pride in our professional approach to client service and invest heavily in all of the latest equipment and training to ensure customer satisfaction at all times. Our client base is wide and spans commercial, industrial and domestic, and we are happy to handle regular maintenance contracts or one off projects.
THE DEFINITIVE 24/7 PROPERTY MAINTENANCE COMPANY
going from here, Jonathan continued: “It’s all about the professionalism and controlled growth of the business. By remaining independently owned our destiny has remained in our own hands and we have been able to expand without the need for borrow. “We’ve come a long way in our 20 years but we have managed to grow a business and continue to invest in that business through the IT infrastructure, staffing, offices, and aligning with legislation. “We’ve always been ahead of the curve on that and it’s a testament to what we do that we’ve been able to grow and we expect to be acquiring a further two companies this year which we expect will add another 10,000 units to the portfolio. “By the end of 2019 or early 2020, that growth could take us to just over 100,000 units which is a markable achievement for 20 years.”
ALL TRADES UNDER ONE ROOF So you only ever have to make one call. A GENUINE 24 HR SERVICE So you know we will always be there. TRAINED QUALIFIED TRADESMAN Professional, guaranteed work every time. FREE ESTIMATES So you can plan ahead for your maintenance work.
e. info@lynxresponse.co.uk | t. 01895 27 27 50 | w. www.lynxresponse.co.uk 24
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BLOCK MANAGEMENT SPECIAL TRINITY ESTATES General Maintenance Our teams work hard to achieve your desired end result whether a gen eral repair, redecoration, minor alteration or major refurbishment. Landscaping Ottimo provide ‘fit for purpose’ solu tions. Our experience and expertise ena ble us to develop maintenance routines to suit individual needs. Cleaning We are fast becoming one of the leading contract cleaners, offering a serv ice few can match. Window Cleaning We can respond to any window cleaning requirement on any type of build ing, attending to both interior and exte rior glass. Electrical & Mechanical We carry out installation and repa irs for all electrical equipment and lighting including testing and certification for all resid ential and commercial premises.
Your Complete Facilities Management Partner!
Ottimo places high emphasis on excellence in customer service. With our software we can provide ‘Live Updates’ in ‘Real Time’, supplying before and after photos of all works undertaken to evidence what has been completed each visit. This ensures that the client is fully aware and satisfied that works have been carried out to the highest standard each and every time.
t. 01442 437 637 | e. info@ottimops.co.uk | w. www.ottimops.com
Bulk Refuse Removal and Sto rage We’re able to carry out reactive and scheduled clearances of dumped items using dedicated waste vehicles. We can also remove and securely store items on your behalf, providing photographic evid ence of what is removed for your records.
effective ways to power your business Buy better
How British Gas can help shape your energy future.
Use wisely
Generate on site
Measure, manage and reduce your energy use with our full range of services. You can choose from traditional and renewable sources on our list of fixed and flexible energy plans. Plus you can take advantage of our cutting-edge energy management solutions and on-site technologies.
British Gas is a proud energy partner of Trinity Property Group.
Call Kirsten Tuchli on 07979 563 818* *Mon-Fri 8.00am-5.00pm. We may record calls to help improve our service to you. For information about calls to mobile numbers contact your network provider as individual charges will vary. British Gas is the trading name of British Gas Trading Limited. Registered in England & Wales (Registered No. 03078711). Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
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