Borough Business April 2019

BOROUGH

BUSINESS The voice of Kingston’s business community

Issue 12: Spring 2019

Kingston’s retail sector

offers encouragement to the high street - page 16 The Royal Borough of

Kingston Chamber of Commerce

Investing in the future of Kingston - page 8

Ask the Expert - Financial Wellness and the Benefits of Working Together - page 23

Big Interview with McDonald's Mike Smith - page 24

Professional training and development programmes to meet your business needs.

At Kingston College we are committed to working in partnership to support your organisation’s skills, employment, Apprenticeship and training strategies.

For a FREE skills assessment or for more information please contact: 020 8546 2151. kingston-college.ac.uk

South Thames Colleges Group Business Centre

WELCOME TO

BOROUGH BUSINESS The Kingston Chamber of Commerce magazine for all Businesses in Kingston Having been raised and educated in Kingston, and as a Chamber member for over 10 years, this organisation means so much to me. As a member, I have been in your shoes, I know a little of what you may be going through, how it can feel. I am a firm believer in a vibrant, local business community and the role that the Chamber has within the Borough as a supporter, advocate and partner to businesses of all sizes.

You can imagine what a huge motivation it is for me to be the new CEO for the Kingston Chamber of Commerce.

It is a genuine honour.

I have to start this column by expressing enormous gratitude to Jerry Irving, our retiring CEO, for all his hard work, energy and soul that he has put into the Chamber over the past seven years (and beyond as a President and Director). When he started his tenure, the Chamber was not in the condition that you see it today. Jerry has made it financially secure and raised its profile to ensure it is one of the most respected Chambers throughout London.

He has given valuable guidance to not just myself, our Board, his team but to so many members. Jerry will be missed but I wish him all the very best for his future, probably wrecking a few golf courses around the Borough so be careful!

There are three core areas that I view as key ingredients to a successful Chamber. First, is the essential participation and growth of our Patron members. As a Chamber, we are bringing together a stronger business voice with the support of the Patrons. The Patron scheme has completed it’s first year and has been a success. However, the next couple of years will be harder. Our Patrons must see true benefits for their contributions. There are areas we can improve on, but it is encouraging to see the willingness of our Patrons to engage with us.

Secondly, we need to encourage and enhance strategic partnerships.

We cannot do everything by ourselves. Even though the doors may not initially open, we have to keep knocking and reminding people how much this Chamber can deliver.

Finally, we need to keep growing a sustainable membership; bringing on board new members, and retaining their skills. There is certainly a renewed energy in our membership over recent years.

The friendships built and the willingness to work together is a fantastic compliment to the membership.

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The Kingston Chamber of Commerce has a history we can be proud of. I look at the EXPOs that we have set up (extending it to Chessington for the first time last year), the Kingston Business Awards, our partnerships with the College and University, back to work schemes, let alone the countless, diverse networking events, and we have a reputation that is admired.

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Our history is important: personally, I believe we should always recognise our tradition and maintain the values that this Chamber holds: doing each event the very best we can, doing it the right way for our membership and always looking for ways to improve. I have been fortunate to work with the excellent Chamber team for a number of years, appreciating and valuing their vital contributions to the organisation.

The CEO role would be shallow without the team.

We have so much to look forward to despite the challenges ahead. I look forward to meeting, listening and working with you all.

Forbes Low

CEO Kingston Chamber of Commerce

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Welcome to new members 4 Economy 5 Presidents evening 6 Finance 7 Focus on Kingston 8-10 Legal 11 Skills 12 Chamber events 14 Patron Membership 15 Retail 16-18 Chamber HR Network 22 Ask the Expert 23 Big Interview 24-25 Business News 27 Health & Wellbeing 29 The People behind the Business 31 Top Tips 32 A Day in the life of...

33 Starting Up 34 Editorial and General Enquiries Guildhall, High Street Kingston upon Thames. KT1 1EU. 020 8541 4441 Email: office@kingstonchamber.co.uk Web: www.kingstonchamber.co.uk Chief Executive: Jerry Irving Publisher: Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 Email: admin@benhampublishing.com Web: www.benhampublishing.com Published Spring 2019 © Benham Publishing and Kingston Chamber of Commerce Advertising and Features Karen Hall Tel: 0151 236 4141 Email: karen@benhampublishing.com

Production Manager Mark Etherington Tel: 0151 236 4141 Email: mark@benhampublishing.com

Patron Members

Media No. 1630 Disclaimer

+ forbesdesign

The Royal Borough of

Kingston Chamber of Commerce

Borough Business is published for Kingston Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to Kingston Chamber of Commerce. Views expressed in Borough Business are not necessarily those of Kingston Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2019. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content.

Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

BOROUGH BUSINESS - The voice of Kingston’s business community

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Welcome

welcome

to our new members

The Royal Borough of

Anything International

Kingston

Sanjitha Vijayarajah www.anythingintl.com

Chamber of Commerce

Churchman Training Ltd Chris Churchman wwww.actioncoach.co.uk/coaches/chris-churchman

When Alex saw a business opportunity, nothing was going to get in her way

CJS HR Limited Patricia Lawarence www.cjspros.com

Cooper BMW Neil Barnes www.cooperthamesdittonbmw.co.uk/business

Digital Mother Emma Peries www.digitalmother.co.uk

Hannibal Brown Wines Ltd Pamela Gregory www.hannibalbrown.com

Knot Pretzels Ltd Vincent Pierrot www.knot-pretzels.com

Laithwaites Wine Tim Collis www.laithwaites.co.uk

Louise Cooke Marketing

“ I am often asked about the Chamber and I tell the story of all the support and collaborative connections I have made. In a short space of time I felt welcomed, included and above all, have made some special friends and met some amazing and talented business owners in and around the Kingston Borough and beyond…So, if anyone is thinking about joining - just do it you will not regret it!”

Alex Hughes

Louise Cooke www.louisecookemarketing.com

SAF Professional Cleaning Services Ltd Simon Freer www.safcleaningsurrey.co.uk

Sarah Miles Consulting Limited Sarah Miles www.linkedin.com/in/sarah-miles-b2378a1/

South West Aesthetics Ltd Chafic Kaedbey www.south-west-aesthetics.co.uk

Tanya Buck Tanya Buck www.poweryogakingston.co.uk

Auxilium Admin, March 2019

The Believe Consultancy For more information or to discuss how we can help you, please contact us at:

Kingston Chamber of Commerce T: 020 8541 4441 E: natalie@kingstonchamber.co.uk W: www.kingstonchamber.co.uk

Connect with us on

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@KingstonCOC

Kingston CoC

Victoria Walsh www.thebelieveconsultancy.co.uk

The Christmas Decorators Mike Rowell www.thechristmasdecorators.com

The Kingston Academy Lauren Pavitt www.thekingstonacademy.org

BOROUGH BUSINESS - The voice of Kingston’s business community

economy Interest in starting your own business remains high New research has revealed that millions of Britons would consider starting their own business.

The survey of 1,000 working British people, carried out by cloud accounting software provider FreeAgent, found that 8% would like to start a business during 2019.

With more than 32 million people currently working in the UK, according to ONS statistics, that could mean that 2.6 million Brits would like to become their own boss in the next twelve months, says FreeAgent.

FreeAgent conducted a similar poll last year and found that, by contrast, 3.5 million workers were prepared to start their own companies in 2018.

While 8% of Brits would like to become self-employed by the end of 2019, a further 15% said that that they aim to work for themselves in the next few years.

More than a quarter (26%) said that they want to start their own business at some point, but don’t have any concrete plans to do so.

FreeAgent found that the top three reasons for wanting to start a business were: • Better work/life balance (46%) • Wanting to choose they type of work that you do (44%) • Attaining a greater sense of achievement (35%) The top three concerns around setting up a business were: • The financial burden of setting up (34%) • Lack of government support for freelancers and small businesses (33%) • Managing company finances (31%) A third (33%) of respondents also statedthat Britain leaving the European Union puts them off wanting to start their own business.

Northern Ireland was home to the highest number of budding entrepreneurs looking to start their own business by the end of 2019 (18%), followed by London (13%) and the West Midlands (10%).

Generation Z were more likely to start their own business than any other age

group, with 16% 18-24 year olds stating that they intend to start a business in 2019; 7% of 45-54 year olds intend to start a business within the year and just 3% of those aged over 55 plan on doing so.

A quarter (25%) of Gen-Zers said that if not this year, they plan on starting their own business within the next few years, compared with 21% of Millenials (25-34 year olds).

Ed Molyneux, CEO and co-founder of FreeAgent, said: “Starting your own business can be an extremely rewarding, if daunting, move for people to make with their career.

“The desire for a better work/life balance and the ability to choose the type of work they perform are key reasons for many people who want to start a business.

“It’s so important for any new business owner to make sure they are fully prepared before they start up. One of the main reasons that new businesses fail is because they cannot maintain a healthy cash flow, so drawing up a detailed business plan and staying on top of your finances is key if you want to make your venture a success.”

“It’s interesting to see that the younger generations are the most driven to become their own boss, especially in the current political climate. While many are wary of starting their own business in light of Brexit, it’s great to see so many Brits taking the plunge and doing so, helping to grow the economy and create jobs.”

“The desire for a better work/life balance and the ability to choose the type of work they perform are key reasons for many people who want to start a business.”

The Royal Borough of

Kingston Chamber of Commerce

Au revoir, not farewell

After seven years as Chief Executive Officer at Kingston Chamber of Commerce, in January, I made probably one of the most difficult decisions of my life and that was to step down and retire from the role.

Why difficult? Well because I have had such a great time from start to finish. I have always believed that work is not really work if you enjoy what you do and have the chance to do it with great people and, in all my time leading the chamber, I have been so fortunate to have had so many great people around me; colleagues, board directors and, of course, members.

But my association with the chamber goes back much further than 2009 when I was appointed a member of its board; it actually goes right back to 1999 when I was employed as its business services manager, a role which gave me a great insight into how the chamber supported the Kingston business community. I learnt much in my short time in this role and it was the experience I gained and the networks I developed that helped and inspired me to start my own business in 2001.

Needless to say, one of my first business expenses was my membership subscription to Kingston Chamber!

In 2012, when I was appointed CEO my priorities for the chamber were to improve its business development opportunities for its members, provide a range of business support services and act as an effective advocate for the Kingston business community. I believe that over the last seven years, with the help of a great team within the chamber and support from several of its strategic partners, I have succeeded in my goals and Kingston is now widely regarded as one of the best independent Chambers of Commerce in London.

But, in addition to my priorities, I considered there were also two fundamental principles by which the chamber should operate to maintain its success. The first is the principle of “know, like and trust”; the concept of building relationships rather than looking for short term gain.

The second is about having integrity; being honest, having principles and being honourable - treating others as you would like to be treated yourself. In essence, you would think these principles are fairly simple to apply but in today’s challenging world, it sometimes takes courage and resolve to maintain them.

I am, therefore, extremely proud to say that I believe both are firmly embedded within the core of the chamber and its activities, and that is why being a part of it is so reassuring and pleasurable.

I would like to finish with two things. Firstly, I cannot say enough how grateful I am to everybody who has helped me, supported me and stood by me in my endeavours over the last seven wonderful years leading such a great chamber team. I know I have left it in good shape and in good hands.

Secondly, I would like to thank the new CEO and the directors for granting me an honorary membership of the chamber which will not only allow me to keep in contact with many good friends and past colleagues, but also gives me the opportunity to offer my experience and knowledge of Kingston and business as an enterprise consultant.

BOROUGH BUSINESS - The voice of Kingston’s business community

Jerry Irving

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presidents evening

Viva Las Kingston!

The annual President’s fundraising evening took place at the DoubleTree

by Hilton on April 4th, hosted by the 2018-19 President Forbes Low. This year’s event was a little different as Forbes chose the theme of ‘Viva Las Kingston’ and entertained the guests with a casino, magician, celebrity photobooth, a variety of food stalls, signature cocktails and an ABBA tribute band!

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Of course, the evening was all in a good cause and raised over £2000 for the Chamber’s chosen charity ASCA (Addiction Support and Care Agency), a local charity providing confidential support services in Kingston and Richmond.

They offer one to one counselling and group services for people affected by addiction such as; alcohol and drug misuse, computer gaming, gambling, sex, pornography. They do not charge for our services, instead they ask for an appropriate

BOROUGH BUSINESS - The voice of Kingston’s business community

donation ensuring people have access to their service whatever their financial circumstances.

The event also marked the end of Forbes term in office as President, the new President will be formally appointed at the AGM in May.

finance Small businesses ‘falling behind on technology investment’ Newly-published research reveals a sharp divide between how important SMEs think new technology is to the future of their business and how much they actually invest in it. out as the most cited reason (38%), followed by concerns about security (26%) and that staff would have to be trained to use it (24%).

Nearly a fifth (18%) would be more likely to adopt new tech, like AI, blockchain, or automation, if they worked with other businesses of a similar size and scale to increase their chances of success.

More than three quarters (79%) of SMEs see investing in technological innovation as important, yet one in ten haven’t invested in any new technology in the past 12 months.

In addition, a quarter of SMEs have spent less than 10% of their budget on new technology, compared to 56% who have spent between 11-30%.

The findings are drawn from Collaborate UK, CitySprint’s sixth annual survey of more than 1,000 SME decision-makers.

This found that more than a third (34%) of SMEs would be more likely to adopt new tech in the future if there was increased Government support or bursaries available, while 27% of businesses have said they would like to see more information available on what would work for their business.

Previous research from the CBI suggested that by encouraging more businesses to take advantage of existing technologies, management practices and business support– such as cloud computing, mobile technology and e-purchasing – the UK economy could receive a £100 billion boost.

Whilst businesses understand the importance of implementing new technology, a list of barriers has emerged which are preventing SMEs from making the investment needed, according to the new survey: a lack of budget comes The Royal Borough of

Kingston Chamber of Commerce

Patrick Gallagher, CitySprint Group CEO, said: “Business owners know that innovation drives growth but testing and adopting the latest tech is expensive and time consuming, and without more support small businesses struggle to keep up with technologies that can help them stay ahead.

“Whilst further support is crucial, it’s understandable that some SMEs don’t want to go it alone, particularly during a period of economic uncertainty. We welcomed the launch of the Government’s Business Basics Programme last year, which includes a recently announced £2million grant to encourage SMEs to introduce proven technologies. Small business owners need to seek out these types of grants and shouldn’t be afraid to ask for support in order to reach their innovation goals.

What this research ultimately shows is that if SMEs aren’t able to keep up with the latest tech then the UK’s well-earned reputation as a hotbed for innovation could be impacted.”

Based on the research, the top three reasons SMEs use technology in their business are: improving IT infrastructure (40%), reducing business costs through automation (31%), and using tech to protect information through cyber security (28%).

Just 17% of SMEs - fewer than one in five - are currently using AI or machine learning algorithms and only 23% plan to use such tech in the future.

Saying No to 2.0: Repeat business in insolvency “Phoenixism”, where a company is liquidated and a similar one restarts in its place, usually with the same directors and shareholders, is controversial, to say the least.

For the owners, it is understandable; the business may be all they know, and it is an opportunity for them to start afresh, doing what they do best and enjoy, and maintaining their likely vital income stream.

The literal costs – of liquidation or administration and paying for the assets once again are worth it to them.

However, company 2.0 may find that, rather than accepting the phoenix business, people react to it negatively.

Here are a few pitfalls I’ve seen in my cases recently: • Suppliers are likely to impose far tighter credit terms. They may also increase prices, as a way of trying to recoup their loss from the previous company’s failure.

• HMRC may make a ‘requirement for a security deposit’ for both VAT and PAYE, forcing the new company to make significant cash payments to HMRC very early in its trading life.

Adam Nakar

• Landlords may be reluctant to assign or grant new leases, at least not without a new rent deposit, or an increased rent.

• Some customers may stop trading with the Company, especially if there has been some disruption to supply as part of the transition in trading entities.

All too often, this practical rejection of company 2.0 by the majority of stakeholders results in it falling into insolvency once more. There’s usually nothing wrong with the directors turning to the same licensed insolvency practitioner they used for the first company to help them again.

At WSM Marks Bloom we have three Licensed Insolvency Practitioners ready to speak with individuals and companies in financial distress.

Give us a call at WSM’s Kingston Office on 020 8939 8240 or email insolvency@wsm.co.uk, and an expert will be ready to assist you.

BOROUGH BUSINESS - The voice of Kingston’s business community

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focus on kingston

Investing in the future of Kingston A number of initiatives are under way which will have a significant impact on those people who live and work in the Kingston area, from improving digital connections to improving local transport network.

Borough Business asked Kingston Council about their vision.

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BOROUGH BUSINESS - The voice of Kingston’s business community

focus on kingston Initiative that is music to the ears An exciting initiative has been launched to celebrate the contribution that music makes to the cultural life and economy of Kingston.

Kingston Council recently launched the music project ‘CirKT’ and has been talking to talented musicians and music venues to take part in a year-long celebration connecting artists and audiences.

Throughout 2019, there will be a programme of music events, industry conferences, a new talent development programme and workshops with focused activities in June (21-23) and November (25-30).

In addition, successful applicants to the scheme are being given the opportunity for their music to be heard by a panel of music industry figures including Mickey Beans (La Roux) and Robin Turner (Turner and Hall Music PR, Heavenly Music PR).

All selected acts have been given access to performance platforms as well as professional production and marketing support and artists taking part in the initiative can be from Kingston and its surrounding areas including Richmond, Wandsworth, Sutton, Merton and Surrey.

The project is also seeking to partner with a wide range of venues in Kingston to showcase new talent and established acts; venues that have been offered the chance to be involved can be anything from pubs, community spaces and halls to clubs, restaurants and local businesses.

Funded by the Mayor of London as part of his London Borough of Culture initiative, Kingston Council was awarded £90,000 to celebrate its home-grown talent, rich music heritage, live music scene and the night-time economy.

Cllr Malcolm Self, Kingston Council’s Portfolio Holder for Culture, said: “I am really excited

by CirKT - it’s an innovative programme that will bring together Kingston’s creatives, businesses and communities.

“Kingston has a rich music heritage and CirKT will be a great chance for local and visiting audiencesto discover exciting new music talent, whilst providing a fantastic opportunity for local businesses to get involved, showcase musical talent and develop new customers at the same time.”

Mickey Beans, La Roux’s Keyboardist, said: “CirKT is a huge opportunity for new music talent and it is just what London

needs right now. I am passionate about supporting new music talent, especially in today’s climate and jumped at the chance to be a part of CirKT. I am proud to a selection panellist and can’t wait to meet the music acts.”

Deputy London Mayor for Culture and Creative Industries, Justine Simons OBE, said: “We’re determined that all Londoners have the opportunity to experience the benefits that culture can bring to their lives. That’s why the Mayor launched his Borough of Culture programme to bring the arts to Londoners’ doorsteps.

“I’m delighted that CirKT will be building on Kingston’s outstanding musical history and giving the next generation of talented performers their chance to shine.”

Kingston’s grassroots project is being led by Anna Doyle, whose experience includes directing the Reading-upon-Thames Festival’s cultural programme, which is part of Arts Council England’s ‘Great Places’ scheme, and working as a Lead Creative Producer during the 2012 London Olympics.

New digital strategy will create opportunities for businesses Kingston and Sutton Councils have announced a new digital strategy that will see both boroughs using technology to improve services, help businesses and residents and reduce council costs.

The joint strategy, which runs until 2021, aims to create boroughs that are better connected through technology, creating more opportunities for residents, businesses and visitors to work together.

Cllr Jon Tolley, Kingston Council’s portfolio holder for Community Engagement, said: “In Kingston, we’ve listened to feedback from residents about what they expect from the council and improvements they want to see and how technology can improve our services.

“We are excited about the opportunity to set out the challenges and initiatives for a new Digital Strategy across

“We’re determined that all Londoners have the opportunity to experience the benefits that culture can bring to their lives.

That’s why the Mayor launched his Borough of Culture programme to bring the arts to Londoners’ doorsteps.

The Royal Borough of

Kingston Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

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focus on kingston Nitrogen Dioxide emissions, particularly from diesel cars, and tiny particulates caused by braking and accelerating are known to exacerbate long-term health problems, such as heart and lung disease. Air pollution can affect the development of children's lungs.

Public Health England has estimated that in 2010, Kingston had the equivalent of 68 deaths (or the loss of 730 years of life) as a result of exposure to manmade particulates alone.

Sutton and Kingston. As leaders and advocates in the delivery of digital government, we believe that our learning and insights can help transform government, build long term foundations, unlock growth and help lives everyday.

We have a responsibility to our residents and local communities to play an important role in the delivery of digital government.”

Royal Borough of Kingston upon Thames, outlining how we will use technology to help us realise our ambitions for the borough.

It explores the opportunities presented by the adoption of new technologies in order to improve the lives of the people that live and work here as well as businesses and visitors.”

Businesses to benefit from transport changes

Cllr Sunita Gordon, London Borough of Sutton said: “We have spoken to residents, businesses, partners, experts and the voluntary sector to gather views from the technology sector, universities, other councils and community groups.

Plans agreed by Kingston Council aim to create a healthier environment for businesses, residents and visitors, as the council progresses plans to install more electric vehicle charging points across the borough.

“This Digital Strategy sets out the shared vision of the London Borough of Sutton and the

The Electric Vehicle Charging Policy and Action Plan, agreed at the Environment and Sustainable

Boost to small businesses in the borough through a new retail relief programme starting from April 2019 The scheme was announced by Chancellor Philip Hammond at the government’s 2018 Autumn Budget.

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Transport Committee, aims to encourage a shift from more polluting vehicles to electric vehicle (EV) ownership by developing the infrastructure to support EV charging in locations across the borough.

Currently, there are a variety of technologies available for EV charging with a range of providers in the market. Kingston Council is exploring a number of options to provide the most costeffective approach to improve provision for charging EVs. This includes working with TfL to increase the number of charge points available on street and working in partnership with a provider to install an additional 100 points over the next three years.

This may mean businesses with a rateable value of less than £51,000 will be eligible for a third off their business rates over the next two years.

Those providing medical services are excluded from applying. Estate agents, letting agents, cinemas, theatres, nightclubs, museums, music venues and those providing medical services also cannot apply, while empty properties do not qualify.

BOROUGH BUSINESS - The voice of Kingston’s business community

Councillor Hilary Gander, Kingston Council’s portfolio holder for environment & sustainable transport, said: “Encouraging residents and businesses to switch to electric vehicles helps improve air quality in Kingston which improves the health of everyone who lives or works here.

“It is just one of the initiatives being driven forward by our future Sustainable Transport Strategy and will see more electric charging points installed throughout the borough and help us meet London’s Ultra-Low Emission Vehicle (ULEV) targets.

Other initiatives outlined in the strategy will promote walking, cycling and the use of public transport where possible.”

You can find out more about Kingston’s commitment to sustainable and greener transport at www.kingston.gov.uk/ sustainabletransport

Councillor Alison Holt, portfolio member for finance, said: “We hope that these relief rates will help them on their way to establishing themselves in the borough. Small businesses, particularly retail, face many challenges in the current economic environment and this relief is very welcome.”

Businesses can see if you are eligible for the retail relief by visiting www.kingston.gov.uk/business_rates

legal

WHERE START-UPS

fall down

by Guy Wilmot

I have been helping new businesses and startups for years. While every business is different, similar legal issues tend to arise repeatedly.

Business partners and co-founders

Rushed company set-up Founders of new businesses are often keen to seize the moment of maximum motivation and get going immediately.

Their first step is often to set up a company using a formation agent or directly through Companies House.

However the company set-up, particularly the allocation of shares, should not be rushed.

We quite often see a business issuing shares to lots of people up front then struggling to recover those shares when people drop out of the project.

We also see the opposite; people involved in a project are offered shares but by the time those shares are finally issued the company has some value so tax issues arise.

Best practice is to start with a simple company (e.g. one director, one shareholder) and put in place a shareholders agreement or other written arrangements as soon as possible.

Complying with employment law New businesses tend not to engage employees early in their lifespan.

While the UK is relatively light-touch in terms of employment rules, there are a number of things you need to be aware of if hiring employees: minimum wage laws; statutory benefits; rules around payroll and pensions; and the requirement to issue a contract.

Accountants can be helpful in putting in place staff payroll and pension arrangement.

Data protection and data security The GDPR came into force last year.

While it changed little of the underlying law, it has hugely increased awareness of privacy and data security issues. At a minimum virtually all new businesses will need a privacy notice or privacy policy (to tell users and customers how they deal with data), and an internal data protection and data security policy.

The Royal Borough of

Kingston Chamber of Commerce

You may also need data processing terms if you are processing data on behalf of third parties, especially in B2B.

Much of what you regard as IP may not be protectable. Many things which startups want to protect - concepts, ideas, knowhow - are not really IP are only protectable using the law of confidentiality.

Terms of use and contracts

Confidentiality and NDAs

If you are an app or website you will need some terms of use.

Typically these will deal with liability, payment, intellectual property etc.

If you are providing services or goods you will need standard terms of business.

If you are dealing with consumers your terms must be written in simple language and be compliant with consumer law rules which ban unfair terms and give consumers certain rights. You often hear that “people don’t read the terms and conditions.”

That may be true, but only until something goes wrong. If a problem arises, the terms will be scrutinised carefully.

Information which is genuinely confidential is protected by the law of confidentiality even without a non-disclosure agreement (NDA).

For information to be confidential it has to be definable information, of limited availability (not in the public domain) and subject to an obligation of confidentiality. The purpose of an NDA is to ensure that the information is defined and the obligation of confidentiality is clearly set out.

NDAs are difficult to enforce because it can be difficult to prove breach.

An NDA cannot make confidential information which is not confidential.

Use NDAs to protect your information, but use them with care.

Contractors and interns

Disputes between business partners or co-founders are the most painful and difficult issues we commonly see with early stage businesses.

Often a dispute arises because shares have been split between partners without clear agreement as to expectations around time commitment, strategy etc. Sometimes shares are issued to one partner too early and without an agreement in place to govern what happens if that partner leaves the project.

Or there may be a personality clash, a perception that someone is not ‘pulling their weight’ or a strategy disagreement.

Once a dispute arises it is often the case that a partner wants out but is reluctant to give up their equity at a realistic price because there is still substantial “hope value” even if the current cash value of their shares is very limited. A falling out is always difficult to manage but a good shareholders agreement will usually have terms which allow the dispute to be managed.

Be careful with categories of staff who are involved with the business but who are not traditional employees.

If contractors are subject to too much control they may become employees with associated rights. Any intellectual property developed by contractors will belong to them unless they have a written agreement saying otherwise.

Unpaid internships are illegal unless offered as part of an official university programme or involving only work shadowing. If an intern is performing useful work they will need to be paid the minimum wage and they are probably an employee.

Intellectual property A new business should think about what it needs to protect in terms of intellectual property. IP should be divided into specific categories of recognised rights: copyright protecting graphical designs, text and copy, software code, and the look and feel of a website or app; patents protecting unique inventions; trademarks which protect names, logos and other badges of origin; and design rights.

russell-cooke.co.uk 020 8546 6111 Guy.Wilmot@russell-cooke.co.uk

BOROUGH BUSINESS - The voice of Kingston’s business community

11

skills

KINGSTON COLLEGE - hiding in plain sight Kingston College, with its 11 floors, was for many years the tallest building in Kingston, is located on a major gateway to Kingston Town Centre, and has been in existence as an institution for over 100 years.

The ACT Theatre stages The College was also delighted to be performances by the College’s own awarded “Bronze” in the newly students and external companies who 3. But, the College’s Higher introduced Teaching Excellence and hire the venue for public Education provision is even Student Outcomes Framework (TEF) performances.

Despite its physical dominance larger, and wider than that, for the quality of its teaching in higher 10. What does the College have and key geographic location, with 500 other students studying for a education, the same colour of award the College seems a rather in common with two other range of awards offered by four other as that of our local university partner. misunderstood place.

London buildings– the Tate university partners – the Universities of Modern and Battersea There is a much-misunderstood West London, Middlesex, Greenwich 7. Where do students progress Power Station? The tall tower to after their study at the perception of the College. Many still refer and Chichester. block has become a nesting place College? The majority of our to its historic title, KCFE, “Kingston 4. So, how many students do for Peregrine Falcons and those younger students progress to College of Further Education” which was study at Kingston College? attending the 2018 Chamber universities, both locally and across replaced by the simple “Kingston In addition to the higher education Networking Breakfast were able to the nation. The College, with College” title more than 25 years ago, students mentioned above there are; enjoy a video link that overlooked approaching 1,000 students others believe that the building is another the nest and the young chicks. progressing to university, is one of campus of Kingston University, some think • approximately 2,700 16-18 year the biggest university feeder colleges In whatever capacity you read this old students studying for GCSEs, it is a sixth form college just for 16-19 in the country. Others progress to A Levels and a range of vocational article, as a businessperson, an year olds, and others are just not quite Apprenticeships and employment qualifications of which BTEC aspiring employee, a Mum or Dad, sure. whilst those studying alongside work Certificates and Diplomas are the Aunt or Uncle, or someone who lives This article aims to bring that story have new doors opened to them majority, in Kingston and enjoys art and the right up to date and adopts the with their increased knowledge, performing arts Kingston College has • approximately 1,000 adults “Ten things you might not know about skills, confidence and qualifications. something for you, your family and (the largest single cohort of these Kingston College” model. friends. A college of all the talents and 8. Are there any other parts of aspiring to progress to university for all the people, sometimes it seems, Kingston College apart from via an Access to HE programme), 1. Did you know that the the tall tower on the edge of “hiding in plain sight”.

College is 120 years old?

• 300 apprentices studying at the the town centre? Yes, the The origins of the College go back College alongside full time For more information about College is represented on the other to 1899, when the Royal Borough employment most of whom are how the College can help side of Kingston by its Creative of Kingston upon Thames built engineers although an increasing your own, your family Industries Centre, which is located Science and Art Schools and a number are involved in professions or your business needs in Richmond Road, near the Railway Technical Institute on the site of the as varied as hairdressing, childcare, please see: station. Opened in 2015, following present College’s main building in human resources, law and a £10 million investment, the https://kingston-college.ac.uk Kingston Hall Road. management, Creative Industries Centre provides an exciting state of the art facility for The Victorian home of Kingston • and in the evening the College the College’s extensive range of Technical College (as the institution sees students studying part time Art & Design, Digital Arts, Games was known) survived until the 1960s, for a range of vocational and Design, Media/Interactive Media, when major reconstruction work professional courses to enhance Music/Music Technology and followed a local reorganisation their career prospects.

Photography courses. The specialist of further and higher education.

5. Okay, the College is not full creative arts centre is a unique In 1962, Kingston Technical College of young students. Indeed community for students where they split into the present College and a not. Whilst the largest single cohort can share and develop ideas and college of technology. of students are younger and attend inspire one another during the The college of technology during the day, the age profile of creative process. The Penny Gallery transformed itself into a polytechnic, students at the College stretches from offers a space for exhibitions and and later our local and much loved the 14 year old homework club performance.

Kingston University. students who visit the College after 9.

Anything else the College school, to others studying in their 2. Today, the College and the offers? If you need a haircut, a sixties either for pleasure or to University, although separate facial, to get fit, or want to enjoy retrain for a career change. institutions, remain strong some drama or music, then the 6.

How successful is Kingston partners. Approximately 550 College can help. The Arena Sports College? In June 2016, Ofsted students study at Kingston College for Hall comprises a state of the art graded the College as “Good” a Kingston University award and will fitness suite, exercise studio and sports and at the time of writing the most graduate from the Rose Theatre with hall. The Headmasters Academy recently, published National located at the front of the College’s one of a range of qualifications Achievement Rates identify the Main Site in Kingston Hall Road is including Higher National Diplomas, College as the best in London and open to the public and can transform Foundation Degrees and Full the 6th out of 220 colleges nationally. your look at competitive prices.

Honours Degrees.

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BOROUGH BUSINESS - The voice of Kingston’s business community

Going beyond what schools ordinarily do The Kingston Academy is an ambitious and outstanding new mixed, mainstream secondary school located in a newly renovated traditional school building and significant, state-ofthe-art new extension in Kingston upon Thames, near to the River Thames.

Established in 2015 by the Kingston Educational Trust, a partnership between Kingston University, Kingston College and the Royal Borough of Kingston, the school initially opened with a single cohort of Year 7 pupils and has grown every year with an additional year group to currently comprise over 730 pupils in four year groups. It will eventually cater for all year groups including a Sixth Form in 2021-22.

As a new member of the Kingston Chamber of Commerce, they are very keen to strengthen their links with local businesses and develop mutually beneficial partnerships.

By doing so, they hope to draw on the expertise of local employers to help fulfill their aspirations of supporting pupils with securing high-quality apprenticeships post-16 or post-18 and would also welcome contributions to their careers programme in the form of mock interviews, assemblies, networking sessions, career insights talks, and other such events. In addition, they would like to offer members the use of their lecture theatre and hall space for any events they might wish to host in their new facilities from October 2019 onwards.

One of the school’s founding principles is to ensure the development of the whole child, not just academically but also to enable them to become socially and emotionally intelligent individuals who are confident

to stand on their own two feet when they come to the end of their time at school. As such, careers education is integral to the work they do with pupils and as part of this, their first cohort of Year 10 pupils are being given the opportunity to undertake a 4-day work experience placement from 15-18th July this year. Although pupils are being encouraged to

try and source their own placements, the school would be grateful to any business or organisation that might be able to provide a young person (in particular, for their most disadvantaged pupils, who may struggle to find a placement independently) with an insight into the world of work and an opportunity for them to develop valuable employability skills.

“Careers education is integral to the work they do with pupils and as part of this, their first cohort of Year 10 pupils are being given the opportunity to undertake a 4-day work experience placement from 15-18th July this year.”

If you would like to find out more about the school’s careers programme and how you might be able to contribute or discuss the use of the school’s facilities for an event, please contact the careers leader, Ms Pavitt:

lpavitt@thekingstonacademy.org

020 8465 6200 The Royal Borough of

Kingston Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

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chamber events

Kingston Business Excellence Awards Tuesday 23rd April Breakfast Launch at Kingston University Find out more about the 2019 awards at www.kingstonawards.co.uk

Wych Networking Wednesday 24th April Networking for all local freelancers, home-based workers and aspiring start-ups in the Kingston area.

Chamber Golf Day Wednesday 1st May Hampton Court Palace Golf Club

Networking Breakfast Thursday 9th May BoConcept

Women in Business Lunch Friday 10th May Holiday Inn London Kingston South

AGM & Lunch Thursday 23rd May

The Wych Elm in Kingston

Warren House Members are invited to our AGM, where our new President will be formally elected for 2019-20

New Chamber events and events run by our members are being updated on our website daily.

Please visit www.kingstonchamber.co.uk for full details and to book.

Book a stand at both expos and save

Save the dates BUSINESS

EXPO2019

Tuesday 11th June 2019 Kingston University Business School

Wednesday 6th November 2019 Chessington School www.kingstonchamber.co.uk/business-expos

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Free to attend!

BOROUGH BUSINESS - The voice of Kingston’s business community

Chamber of Commerce

ME

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Kingston

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The Royal Borough of

We also produce their annual review. Another new project is the development of a brand for the CIOB (Chartered institute of Build) Member’s Forum, this year in Edinburgh.

This project has a broad scope of material, starting with the Forum Guide, web banners and Forum logos. These two clients in particular are great collaborators and enjoyable partners to work with.

For more information please contact katie.lovatt@hhw-uk.com

• ED

MCDONALDS LOVING IT IN GHANA Mike Smith, Owner and Managing Director of MJ Restaurants Limited, has recently returned from a trip to Ghana.

He says “I was privileged to see first-hand how my volunteer work and donations are helping and supporting so many children in The Woods World Mission Charity School in Akosombo, Ghana.

I witnessed the legendry “Mama Jane", who runs the mission school, performing miracles through amazing educational and supportive programmes. This is all possible through support, donations and volunteers through like-minded people. I also came from humble beginnings so truly understand the importance of communities supporting each other.

FORBES DESIGN NEWS Since the turn of the new year, we have been working on a number of projects.

One project is for an Irish membership organisation called IMSTA , they are a medtech trade organisation.

We have worked with them for over six years now and April is their annual conference and conference programme.

We produced new branding which uses illustrations of key medical equipment.

Amyr will be hosting a Tax and Trust masterclass exclusively for family and private client solicitors at Warren House on 6th June.

O

Kingston College held a week of action in partnership with charity Oxygen to educate and empower young people to try and reduce knife crime. There were workshops and seminars for students with mock court scenarios, first aid training, talks from an ex offender and the families of knife crime victims.

The week culminated in a community question time panel to encourage students to engage in the debate and find solutions.

Group Principal and CEO of South Thames Colleges Group, Peter Mayhew-Smith said: "The South Thames Colleges Group is passionate in its commitment to wipe out knife crime and remove this terrible threat that hangs over many of our young students. We know how much harm it does to the victims, their families and their communities. We know that the solution lies in partnership and we will work tirelessly with other agencies, families and young people themselves to bring this scourge to an end. This is why we’re hosting multiple events: to raise awareness, strengthen our partnerships and involve our students in the solution."

HHW’s Amyr Rocha-Lima has been voted one of the UK’s top-rated financial planners in Vouchedfor’s 2019 Guide.

The coveted review featured in

The seminar will offer practitioners the opportunity to update and explore issues around tax and trusts planning.

•

KINGSTON COLLEGE KNIFE CRIME AWARENESS WEEK

The Times newspaper, Vouchedfor is hailed as the equivalent to Trip Advisor for financial planners, being entirely voted for by clients.

BU

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NATIONAL RECOGNITION FOR HOLLAND HAHN & WILLS

RGH 20

MEM INFO BERS’ FO RMAT RUM ION PA CK

ANNUAL 18 REPORT 20

SHAPING ANDTHE INFLUENCING OF DEVELOPMENT MEDICAL POLICY FOR SUPPLY Y TECHNOLOG IN COMPANIES IRELAND

ANNUAL CONFEREN CE OF THE MEDICAL TECHNOLOGY SUPPLY INDUSTRY

3RD APRIL 2019 CROWNE PLAZA, NORTHWOOD, SANTRY, DUBLIN 9

@ IMSTA_IRL

HEALTH CARE

A collaborativeINTEGRATION approach

Until you visit and see Africa for yourself you may not truly understand the beautiful land, the people, the diversity, the culture and its homeless children who genuinely need help.

By understanding our communities and their needs in this way we can all learn to love each other and treat each other with dignity and respect.

My aim is to help support and educate all and I hope that the school will one day become fully sustainable. If anyone would like to help or support or volunteer please let me know! http://www.woodworldmissions.org /ghana.php

KINGSTON UNIVERSITY SPARKS INTERNATIONAL ENTREPRENEURSHIP KU is working with the British Council’s Creative Spark programme to promote entrepreneurship in the Ukraine. Dr Martha Mador is working with Lviv Polytechnic National University on a programme to train 500 entrepreneurs from across the country. Lecturers from Lviv came to Kingston for the university’s annual Bright Ideas Sprint weekend, taking with them Kingston’s approach to coaching entrepreneurs and

PATRON MEMBERS EVENT Chamber Patrons were invited to meet with the new Chamber CEO Forbes Low at a lunch event at The French Table, Surbiton last month in advance of his official start in the role.

supporting their ideas development. Dr Mador and Dwain Reid visited Lviv to work with a first group of 30 entrepreneurs in February.

Head of Enterprise Education Dr Mador gave the keynote talk at a national conference in Jerusalem at the invitation of the Israeli Council for Higher Education. Martha was able to share Kingston University’s experience in start-up training, including examples of what has worked – or not – across the years. About 300 graduates report starting a business on graduation from Kingston every year.

Patron member events are held quarterly and offer a unique opportunity for high level networking.

To find out more about Patron membership please contact natalie@kingstonchamber.co.uk or phone 020 8541 4441

BOROUGH BUSINESS - The voice of Kingston’s business community

15

retail Kingston’s retail sector offers encouragement amid tough trading conditions No one can deny that the retail sector is facing some tough challenges but all is not doom and gloom and places like Kingston are proof that there is still plenty of life in the high street.

While trading conditions continue to be difficult nationally, stores in Kingston are still investing to make sure that the idea of visiting a physical shop remains attractive in a world where online shopping is growing so dramatically.

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They are doing so amidst probably the greatest challenges the high street nationally has ever faced.

Those challenges were underlined when the Office for National Statistics revealed its national trading figures for Christmas, showing that online sales boomed by 13.9% year on year.

Encouragingly, although total retail sales dropped 0.9% against November’s they did show a 3.7% rise on 2017’s December results.

Challenging as the conditions may be, Kingston still has plenty to

attract shoppers. John Lewis, for example, comprises four floors covering fashion, beauty homewares, technology and food with plenty of services on offer for shoppers. And at The Bentall Centre, which has been a key shopping destination for 25 years, there is also continued investment, promising to transform the centre, including a new Curzon cinema, new restaurants and store openings and improvements to the main mall areas.

BOROUGH BUSINESS - The voice of Kingston’s business community

Sam Eastwood, Centre Director at The Bentall Centre, said: “The UK retail landscape is undergoing a transformational period, with consumer spending habits and cost pressures squeezing margins at a time where the digital transformation is changing the retail world we live in. The role of the many traditional stores is changing as consumers adjust the way they engage with these brands.

retail “At The Bentall Centre, we’ve had a stream of new store openings, from global brands like MANGO and Vorwerk’s flagship UK store, to British household names such as Silentnight’s second UK store, which is testament to our investment in our customer experience and leisure offering.

We are continuing to invest in the centre, bringing new and exciting changes for our visitors including a new boutique Curzon cinema, due to open early next year.

This is in support of the changing role of shopping centres with showrooming, experiential stores and technology at the forefront of customers’ needs.

“On a local level, Kingston has been largely resilient to these factors but this is no time to rest on our laurels. Kingston is defying sector trends in many ways but there’s still a need to consider its overall proposition and fully identify and understand our customers’ reasons to visit our town and our centres.

By working in partnership, we can all prosper and maintain Kingston’s position as a vibrant and sustainable town.”

Away from the big names, Kingston has a reputation for its smaller independent traders and many of them are thriving, taking advantage of shoppers’ liking for something individual.

It’s that kind of thinking that is needed at a time when online sales present a growing challenge to bricks and mortar stores. And any discussion of the retail sector must inevitably return to online trading.

Research published recently by home delivery experts ParcelCompare showed that internet sales secured 20% of the entire retail market at Christmas.

ParcelCompare’s Head of Consumer Research David Jinks saw some cause for optimism for areas like Kingston, though.

David said: “Encouragingly for Britain’s beleaguered department stores, their online sales soared in December. Department stores saw an online increase of 12.8% year on year and a whopping 17.8% against November. E-commerce sales could well have averted a very poor Christmas for some of our most loved retailers.”

Mike Cherry, National Chairman at the Federation of Small Businesses, believes that there remain many challenges for the sector in the light of what happened in December.

He said: “The retail sales figures reflect a difficult year for the sector and lay bare the struggles our high street firms are currently facing. Confidence among small retailers is plummeting, with pressure ramping up from employment costs, high rents and competition from large, exclusively online brands.

“One of the biggest burdens is the outdated business rates system, which is disproportionately hurting small firms. The new business rate discount announced at the Budget should give some relief, but to have an impact, Government and local authorities must make sure it reaches those that need it.

Sam Eastwood

The Royal Borough of

Kingston Chamber of Commerce

“The Future High Streets Fund also gives an opportunity for councils to think carefully about ways to really improve their town centres. We’d encourage councils to talk to their local small businesses to get innovative ideas that will improve the public realm and create vibrant hubs at the centre of their communities.”

Furniture store helps the high street to fight back One Kingston retailer faring well is BoConcept. They are the world’s most global furniture brand and have been designing, developing and producing Danish design furniture since 1952.

Why choose BoConcept?

Free design service Whether you need some advice furnishing your entire space or would like some inspiration as to which sofa will work in your lobby, BoConcept's team of highly experienced interior designers are ready to help you create surroundings that match your business’s style. BoConcept's design team will advise you in store or come to your premises then produce 3D renderings showing you how your space could look.

Wallpaper, curtain, rugs and accessories In addition to BoConcept's selection of furniture and accessories, they offer a coordinated collection of contemporary bespoke curtains and blinds combined with a

measuring and fitting service.

BoConcept have many wallpapers to choose from and you can discover rugs such as luxurious shag and lustrous cowhide or classics like rounds and freeform abstracts to suit all spaces.

Who do BoConcept cover?

Residential – Furniture can make or break a home – and your ability to sell it. With a range that covers large-scale to space-saving designs, BoConcept tailor solutions that put your portfolio in its best light.

Office - Meeting rooms and offices are where decisions are made, ideas formed and strategies devised. So, why are so many spaces uninspiring? BoConcept’s furniture and accessories give you work environments designed for creativity and success.

Hospitality - More than food, drink and good service, the recipe for a memorable stay requires the right atmosphere. BoConcept's designs give your establishment just that. Together, they create comfort, helping your guests feel right at home.

Located at The Roundhouse, 20 Eden Street, Kingston upon Thames KT1 1EP.

“One of the biggest burdens is the outdated business rates system, which is disproportionately hurting small firms.

The new business rate discount announced at the Budget should give some relief, but to have an impact, Government and local authorities must make sure it reaches those that need it.”

BOROUGH BUSINESS - The voice of Kingston’s business community

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retail recent fallout of stores, and critical to the future of British retail.

The benefits of the high street are numerous. We have all experienced walking into a store to be greeted by a smiling and knowledgeable assistant, who takes pride in understanding what the customers goals are and thus helping to solve a particular pain point. Face to face interaction leads to improved overall wellbeing and boosted trust in a community.

Julian Fisher

Why the high street is so important Love My Shop Day on June 1 is an opportunity for places like Kingston to celebrate shops. Here, Julian Fisher CEO of jisp and founder of Love My Shop Day, explains why it is so important The high street is the lifeblood of towns and communities across the UK. They have been for centuries.

People care deeply about preserving and protecting their high street, because without it, a town becomes deprived of its identity and purpose.

Fundamentally, the high street is a place where people can meet and be social, whether over food and drink or browsing through shops.

Indeed, the notion of shopping being a social activity is why the recent reports of the decline in brick and mortar stores have been greatly exaggerated. The high street remains as relevant as always, if a little battered by the

The variety of options available on a high street is also core to its appeal. It helps to connect local residents through commonly shared interests and pursuits.

For example, bookstores now serve coffee, provide a child’s play area and hold regular book clubs. Functioning as a hub for the community, it allows people to get together and discuss commonalities, leading to a greater sense of investment and emotional investment in their neighbourhood. From a retail perspective, it helps to prolong the shopping experience, often leading to increased spend.

Despite all these clear benefits for the community, high street stores still face an ongoing struggle to thrive in the digital age. However, there is hope.

The focus for merchants should be on increasing conversions, rather than increasing footfall.

This is achieved by merging online and offline experience, using apps such as jisp, to create an integrated shopping experience.

That is why we created Love My Shop Day. Taking place across the UK on 1 June, Love My Shop Day will celebrate everything beloved about high street shopping.

Giving a platform for shoppers to experience the advantages and benefits of shopping locally, the

event aims to inspire shoppers to discover the incredible breadth of choice, value and service found only in local High Street and shopping centre stores.

Love My Shop Day is not just about price, it’s provides an opportunity for consumers to reconnect with local shops, discover the everyday amazing deals and products available ‘just down the road’ and interact face to face with a real person.

For more information, please visit www.lovemyshopday.com

How online stores can boost the high street New research by retail technology expert Conversity has revealed that 43 per cent of shoppers researching complex purchases such as mobile phones, laptops or broadband packages make a buying decision within five days.

The study shows that 67 per cent of shoppers will visit at least two online sites, with 57 per cent then narrowing their enquiries to one or two stores, and that many will make the purchase itself in a

bricks and mortar shop.The research, which polled 1,000 consumers from the UK, also found that 80 per cent of millennials consider at least two retailers when doing their research, compared with 75 per cent for Generation X and 70 per cent for baby boomers.

Laura Arthurton, CEO at Londonbased Conversity said: “Online and in-store shopping aren’t necessarily considered as two separate entities any more: consumers often see physical stores as an opportunity to see and experience the products they have found online up close, and to speak to in-store sales advisors.

“At the same time, consumers today are savvy and aren’t necessarily swayed by loyalty to one particular retailer. Instead, they are on the lookout for the right product or service and the best deal whenever and wherever it suits them best.

“Offering a true omni-channel experience requires speed and innovation, but it presents a massive opportunity for retailers to beat the competition and provide a truly integrated shopping process for customers.”

“Fundamentally, the high street is a place where people can meet and be social, whether over food and drink or browsing through shops. Indeed, the notion of shopping being a social activity is why the recent reports of the decline in brick and mortar stores have been greatly exaggerated.”

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BOROUGH BUSINESS - The voice of Kingston’s business community

Th e R o u n dh o u se , 2 0 ed en sT Re eT, Ki n g s T o n u po n T h ames KT 1 1e p | 0 20 8546 605 0

chamber hr network New networking Group for HR professionals Kingston Chamber has launched a specific networking group for those involved in the HR profession, it aims to provide an opportunity for attendees to keep up to date with this fast-changing sector, share best practice and learn from other HR professionals.

Each session focuses on a different area of HR in a short seminar, provide a forum to discuss current challenges within the industry as well as face to face networking to help build a local HR support network.

The first session took place on 6th March at the Bishop in Kingston where the group discussed some key changes and challenges in the world of recruitment. Future topics will include employee health & wellbeing, dismissals and redundancies, flexible working and freelancers.

The seminars are delivered by Sandra Porter from HR Dept Elmbridge, Kingston and Surbiton who has extensive experience working at Director level HR roles across a wide variety of industries and is Chartered FCIPD qualified.

Being an HR professional or a business owner dealing with recruitment, employment and staff issues without a formal HR department to seek support from, can be a lonely position to be in with difficult challenges to navigate. As a network specifically aimed to support HR professionals or those responsible for

HR/Recruitment within the business, it provides a very unique and tailored environment to share ideas, ask questions and gain support.

The group aim to meet quarterly, if you would like to attend the next one, please email office@kingstonchamber.co.uk The group is kindly Sponsored by Russell-Cooke Solicitors. A top 100 London-based law firm with around 200 highly regarded specialist solicitors and lawyers. Russell-Cooke advises a mix of commercial, not-for-profit, regulatory and personal clients.

“As a network specifically aimed to support HR professionals or those responsible for HR/Recruitment within the business, it provides a very unique and tailored environment to share ideas, ask questions and gain support.”

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BOROUGH BUSINESS - The voice of Kingston’s business community

ask the expert How Financial Planners can best work with HR Officers, for the benefit of their Senior Employees When taken at face value, the roles of Financial Planner and HR Officer may not appear to have much in common.

Yet, it has become increasingly clear in recent times that these two roles can dovetail together perfectly in some situations.

The clearest benefit to be found in this joint approach is when it comes to helping senior employees who are considering their retirement options. So, how can these professionals work together to everyone’s benefit?

Financial Wellness and the Benefits of Working Together Let’s start with the phrase “financial wellness”. This is an expression that has entered the HR lexicon in recent times but what exactly does it mean?

Well, it can be described as an indication of how aware a person is of their current financial position, as well as their capability for saving and spending wisely in the future.

Employers have an important role to play in helping their staff to increase their financial wellbeing.

This becomes even more crucial when dealing with employees who are getting ready to plan their retirement. This can be done in a number of ways and at any age, although it is most typically aimed at workers over the age of 50. The expanded freedom and choice now available in pension planning - following the Government’s 2014 Budget The Royal Borough of

Kingston Chamber of Commerce

has made getting professional advice at this stage more crucial than ever before.

A 2018 survey by Everyday Health (one of the world’s largest consumer health websites) showed that 52% of people regularly get stressed out about their financial situation, making this the most common source of stress reported. In addition, retirement is classed as the 10th most stressful event in life on the Holmes & Rahe Stress Scale, coming in not far behind getting fired and just ahead of a major change in a family member’s health.

Not to mention that financial problems or uncertainty over the future can seriously impact on someone’s performance at work.

It is virtually impossible to keep this sort of issue away from their workplace. This situation is made even more difficult if they feel that their company has let them down by offering them incorrect or inadequate financial advice.

Therefore, it is easy to see why HR officers are so keen to increase the financial wellness of their staff. This becomes an even more pressing concern with senior management, particularly those who are at the stage of pre-retirement planning.

When offering independent financial advice from a trusted source, the business looks after its employees by letting them take control of their retirement planning.

This kind of service can also allow staff to get advice on how best to use their employee benefits scheme, as well as give them the sort of general financial advice that everyone needs from time to time.

The Society for Human Resource Management reported that financial wellness training was one of the key trends for the years ahead. In fact, their studies showed that almost half of all employers offered some form of financial advice to their staff in 2017. Any company that fails their employees in this respect is likely to fall behind in terms of employee perception.

from their own years of studying and experience. A professional financial planner can ensure that the conversation with each employee is designed to help their specific needs, rather than merely being a general chat about financial education.

It is generally recommended that pre-retirement planning should be carried out 5 to 10 years before the anticipated retirement age.

However, the earlier that it is done the better for the employee.

Of course, the Equality Act 2010 needs to be taken into account, to avoid the risk of being accused of discriminating against older workers.

How Does This Work?

What Comes Next?

Even highly educated and experienced employees can lack the financial knowledge needed to plan their own retirement. HR officers can help to a degree, but the complexities of financial planning are quickly becoming hard to keep up with for anyone outside the financial planning profession.

Think about this: as an executive in the HR department, hiring a CFO for your business is a smart decision, right? So, why not consider hiring a "personal CFO" to help senior employees navigate their own financial landscape?

Bear in mind that HR officers currently face a double-edged challenge too. As well as keeping up to date with the latest pension planning legislation, they also need to attempt to provide independent financial planning that their senior employees can trust and that is genuinely useful to them.

On the other hand, a financial planner can come in and offer independent advice that is drawn

It is usually the case that business can set aside a certain monetary budget that can be dedicated to this service.

This will allow their employees to better understand and control their own financial future.

Amyr Rocha-Lima is a chartered financial planner and a partner at Holland Hahn & Wills LLP, a financial planning practice based in Kingston Upon Thames, which specialises in retirement planning for senior professionals. http://www.hhw-uk.com

BOROUGH BUSINESS - The voice of Kingston’s business community

23

big interview

Business where the human touch is key Mike Smith began his working life serving burgers at a branch of McDonalds. Today, he is a successful businessman who runs 12 McDonalds franchises across several boroughs in the London area.

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BOROUGH BUSINESS - The voice of Kingston’s business community

big interview However, for all his success, the owner of MJ Restaurants did not set out to be an entrepreneur. His ambitions lay elsewhere.

Mike said: “My real interest was engineering. I was fascinated by things like bridges and buildings and what kept aircraft in the air. I was interested in the mathematics of it, the equations.

“I was also a good athlete.

I ran the 100 metres and trained at Crystal Palace sport centre with a time of 10.10 so the idea of having a career with McDonalds was not something I had considered.

“However, my father died when I was sixteen and I started working part-time in McDonalds at Haymarket to bring in some money to help my mother and the family.

“I loved working at a McDonalds in central London. I loved the diversity and the people.

“I was never really working there for any reason other than to bring some money in but the more I looked at the shops and the clothes and the cars the more I knew that I wanted to be part of it.

A strategy for success “I realised that I needed a strategy for success. After six to nine months, the manager told me that I was really good at the job and suggested I go full-time.

“I knew that I needed to work.

My mother was everything to me and she was the main reason I worked. For a long time, my job was a practical thing, to keep the money coming in.”

However, gradually, the idea emerged that he could achieve much more with McDonalds.

Mike said: “McDonalds has an amazing development programme if you submerge yourself. They have a course for everything!

“Therefore, I attended as many courses and training development programmes as I could. I even attended Hamburger University, as it was called back then! This led to even The Royal Borough of

Kingston Chamber of Commerce

more and more challenges and far more business experiences.

I was on a mission and McDonalds was mission control!

“I found the job easy and I got to thinking that I could become a manager. My mindset was that I wanted to be successful but at that stage I was still thinking of achieving success as an employee, as a manager, rather than a franchise owner.

“Gradually I realised that I had developed all the skills to run my own branches/business.

I had the communication skills, team building skills, leadership skills.”

Mike took on his first franchise in 2000 and now has twelve across the London area and employs 1,056 people.

He said: “The lightbulb moment was when I took on my second franchise. I realised the importance of working hard side by side with my team and training and developing your people.

They are the formula for success.”

He believes that the key to success is respecting people, saying: “With McDonalds, innovation, technology and evolution all play their part but some things cannot change. The brand, the ingredients, the food safety, the health and safety, they do not change but you can create your own people culture.

“I believe that people respond if you treat them with dignity and respect. As a managing director, I strive to be approachable hence when I visit a branch, I say hello when I arrive, good bye and thank you when I leave.

“Employees respond well if their efforts are recognised.

It is important to recognise good behaviour. It is all too easy for a business to focus on a single mistake even if someone has had a bad day. It is far better to focus on the positive and improving the mindset of each employee.

“I think the same goes for customers. They do respond if you treat them with respect. In a world of digital technology and Artificial Intelligence, or whatever is coming towards us, the human touch remains important.”

Being part of Kingston Chamber was key

so that people know who I am and what I am about.

Another key part of Mike’s thinking is his involvement in the Kingston community, including his support for the Kingston Chamber of Commerce, which came about through his friendship with retiring Chief Executive Jerry Irving.

“Being in the Chamber also connects me with local businesses and a wide diverse set of like minded people. It is amazing when you attend a local event; you find out who the other team members are in your neighbouring businesses or various entities within your local community.

Mike said: “I admire the hard work that Jerry has put in and the way that he remains humble about it and I wanted to support the Chamber. Forbes Low is now the new CEO of Kingston Chamber of Commerce so again Forbes has my full support.

“There are benefits as well.

For me, it is about promoting not just the business but myself

“Last year, we ran an anti-litter campaign and through the Chamber were able to connect with the right people, so much so that our campaign was voted best in the region.”

It was the perfect example of Mike’s belief in the power of people.

“The lightbulb moment was when I took on my second franchise. I realised the importance of working hard side by side with my team and training and developing your people.

They are the formula for success.”

BOROUGH BUSINESS - The voice of Kingston’s business community

25

MCDONALD’S IN SOUTH LONDON OFFERS CUSTOMERS EVEN MORE CHOICE ON HOW THEY ORDER AND PAY Customers at the McDonald’s restaurants in Kingston, Bentalls, New Malden and Surbiton can now enjoy a whole range of digital features.

Franchisee Mike Smith, who has been a McDonald's franchisee for over 16 years and today is the owner and operator of 12 McDonald’s restaurants across South London, said: “I’m proud to be able to offer customers more choice as to how they enjoy their McDonald’s experience. McDonald’s is committed to harnessing digital innovation to provide our customers with the food they want, when and how they want it.’

Changes made to the restaurant help customers enjoy their local restaurant in a way that works for them.

Self-service kiosks mean visitors to the restaurant can order at a speed that suits them, while easily accessing nutritional information and making informed food choices.

The digitalisation of the restaurants has also made table service possible, which McDonald’s was the first in its category to offer. The introduction of this service has also provided the crew with more opportunities to interact with customers and build valuable soft skills from working front of house.

Customers in certain areas of the UK are also able to enjoy McDonald’s from the comfort of their own homes, with the introduction of McDelivery to certain locations.

Other digital features in the restaurants include free to use tablets, interactive magic tables for children and mobile phone charging points.

business news

2019 KINGSTON BUSINESS AWARDS OPEN FOR ENTRIES

The search for Kingston’s top businesses of 2019 is under way.

It all started with a man and a van...

Laithwaite's began in 1969 when geography student Tony Laithwaite took a job washing bottles in Bordeaux ... and fell in love with wine and the people who make it.

When he borrowed a van to share their delicious wines with friends and neighbours at home, things went so well that hundreds of little wineries all around the world were soon queuing to take part.

Today, Lathwaite’s are the UK's No.1 home-delivery wine merchant, with more than 1,500 wines to choose from including red, white, rosé, Champagne, Prosecco, spirits ... you name it.

Today their wine range is 95% their own, sourced direct from

The Royal Borough of

Kingston Chamber of Commerce

the people and wineries they have worked with since the very beginning.

This year they are celebrating 50 years of Laithwaites Wine with a year-long series of tastings, the launch of Tony’s memoir and special offers.

Tony’s is back on the store tasting trail and will make his way to the Surbiton Store for an evening in November (and you’re all invited!)

Other upcoming events include our 50 years of Laithwaite’s wine tasting on Friday 19th April and a gin tasting on Friday 24th May.

Kingston Business Excellence Awards in association with Willmott Dixon is now inviting entries from businesses trading across all sectors in the Royal Borough.

Free and easy to enter online at www.kingstonawards.co.uk the 7th annual awards aim to recognise the successes and achievements of Kingston’s vibrant local business community.

Organised in partnership with the Royal Borough of Kingston, Kingston Chamber of Commerce and Kingston First, the awards offer a range of entry categories – refreshed for 2019.

The closing date for entries is Friday, 28th June 2019.

The winners, including Kingston Business of the Year, will be exclusively announced at the glittering black-tie Gala Awards Dinner on Thursday 10th October, 2019.

Guests at the breakfast launch event on 23rd April at Kingston University, will hear inspirational speeches from the borough’s business and political leaders,

as well as testimonials from last year’s awards winners.

Rahim Nurmohamed, Managing Director of last year’s Kingston’s Business of the Year, White House Nursing Home, said of their 2018 win: “We are very proud and very surprised to have won as we were up against a really tough list of fantastic businesses. For a small independent like us to win an award like this is a massive step.”

Welcoming this year’s programme, Awards programme partners, Kingston Chamber of Commerce, Kingston First and Royal Borough of Kingston, along with Headline Sponsor Willmott Dixon, urge all businesses to apply and enjoy the benefits of participating in the awards.

The partners have reviewed and updated the awards categories for 2019 so that they offer an opportunity for every business, large or small, new or established, to become a winner in these prestigious and much sought-after awards.

You can apply online now by visiting: www.kingstonawards.co.uk

BOROUGH BUSINESS - The voice of Kingston’s business community

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health & wellbeing Could your office be getting you down?

Could your drab and uninspired surroundings at work be affecting your productivity and state of mind?

Worse than that, could they be responsible for some cases of mental ill-health among the workforce?

The answer is yes, according to a new study.

The study of 1,000 UK office workers by Saracen Interiors revealed that 76% find that their dated or uninspiring office is having a negative impact on their productivity Thirty per cent of those surveyed said the impact was high or significant, with only 12% saying their dated office has little to zero impact on their productivity.

The study also suggests this issue is a hot topic at the water cooler, with 54% of respondents saying that co-workers have confided in them regarding the negative impact which their dated office is having on their productivity. Researchers also looked at how dated offices were impacting the mental well-being of employees, with 51% of respondents saying that their uninspiring office has had a negative impact.

One in five cited a high to significant impact, 24% a medium impact although a further 25% said that their office only had a small impact on their mental well-being.

actual mental health issues, which is an issue that UK business owners will need to work to resolve, if they want a happy, healthy and productive workforce.”

As with productivity, the study suggests the impact of a dated office on employee mental well-being is being discussed between coworkers, with 35% saying a colleague has confided in them that their uninspiring office is having a negative impact.

The study looked further into the reasons why dated offices are having a negative impact and where improvements could be made.

When asked what would help to increase productivity, 50% of respondents cited having more natural light as the priority.

The most disturbing part of the study showed 37% of respondents saying that their dated office had contributed to actual mental health issues. When asked to what degree had their office contributed, more than 40% cited a medium to significant impact.

Mike Page, CEO at Saracen Interiors, said: “It’s clear to see from the study that dated or uninspiring offices are having a significant negative impact on the productivity of office workers, which can really impact the bottom line of any business.

“More importantly, more than one in three say their dated office has contributed to

This was followed by vibrant colours (17%), open plan designs (13%), ergonomic furniture (10%), breakout areas (8%) and inspiring meeting rooms (3%) as the most recommended solutions to dated offices and the negative impact on employees. Almost three in four (71%) said that more natural light within the office would have a high to significant impact on their productivity, while approximately 39% of respondents said that the addition of ergonomic furniture, vibrant colours, open plan designs and breakout areas would each have a high to significant impact on their productivity.

“More importantly, more than one in three say their dated office has contributed to actual mental health issues, which is an issue

that UK business owners will need to work to resolve, if they want a happy, healthy and productive workforce.”

The Royal Borough of

Kingston Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

29

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Based on a wealth of experience and a no-nonsense approach, our HR advice allows you to run your business secure in the knowledge that your employment practices are in safe hands.

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BOROUGH BUSINESS - The voice of Kingston’s business community

the people behind the business

Flexible thinking drives business onto success When Jenny Smallman and Kate Kelk decided to establish their own company, it was with a very clear idea in mind. They wanted it to give them the opportunity to do interesting and challenging HR work alongside the right work-life balance.

Eight years later, Kingston-based Cajun HR has become a success, with the two directors staying loyal to their founding principles and exhibiting flexible thinking in all that they do.

Based in Siddeley House in Canbury Park Road, the business offers a wide range of HR services to businesses in the Surrey and South West London area, either acting as consultants or as inhouse HR departments.

Jenny and Kate came to the venture after working in key roles in the corporate world of professional services and luxury retail.

With young families, the two friends realised that the time had come to adopt more flexible working practices.

Jenny said: “We both enjoyed very successful careers as employees but eventually we decided that with primary school children we both wanted jobs that allowed us the flexibility that we needed and the best way to do that was to set up our own business.

“We decided to pull together all the experience that we had accrued and establish our own business, one that would use our HR experience and expertise and importantly, complement family life. We wanted to get the balance right.”

Flexibility of Thinking That flexibility of thinking pervades everything that they do when it comes to supporting a wide range of clients working in many sectors.

Jenny said: “Our own flexibility is matched by the flexibility that clients want from us in terms of how we work and what we offer.

Some clients like to work on a retained basis and need a regular presence of someone in their office, others require a voice on the end of the phone, whereas some smaller employers need support on an hoc basis just as and when they need it.

Understanding our clients ‘We regard our clients as partners and work hard to make them feel that. We like to develop long term relationships with them because it is only then that you begin to understand their business, understand their challenges and provide them with workable

solutions for their people. That kind of relationship and the trust that is a result of it, takes time to build.”

She went on to say “Whilst Kate and I have a love of all things people-related we have very different but complementary skill sets which makes our HR offer wide ranging.

“I love to work with the big picture, looking for opportunities to improve business performance through people whereas Kate’s strengths lie in creatively applying her core HR expertise to provide straightforward solutions to what are sometimes very challenging and complex issues. It is this combination of skills from which our clients benefit.”

‘We regard our clients as partners and work hard to make them feel that. We like to develop long term relationships with them because it is only then that you begin to understand their business, understand their challenges and provide them with workable solutions for their people.”

The Royal Borough of

Kingston Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

31

top tips

Five Top Tips On using social media for your business

By Emma Peries, Digital Mother Social Media Marketing Consultant and Trainer

emma@digitalmother.co.uk www.digitalmother.co.uk Be Authentic The buzzword in social media at the moment (even for the last few years) is “authenticity”. At every social media event I have attended recently the biggest message has been to be genuine on your channels. But it’s more than just a buzzword, brand authenticity can create real business impact. Just think about the brands or influencers you follow on social media, why are you following them? I expect it’s because they are authentic, consistent and add value to your life. If your business is authentic then is should get higher engagement, more followers and therefore a higher ROI.

Sociable Brand Social media isn’t a one-way marketing channel, it’s a conversational space. By adding value and building relationships you establish trust with your target audience and turn people into loyal customers. It’s crucial to share the right content and have the right conversations in the right way. Knowing what to share, what to say and how to say it can be daunting, you need to look at your audience

32

and your customers and find that sweet spot in the middle.

Once you’ve found your sociable brand (I use a pie chart!) your content, influencers and hashtags will follow.

Engage If you’re a SME or a start-up you’ll probably have a very small, if any budget for your social media marketing.

So you’ll be looking at being successful using organic social media (not advertising). This is no quick fix to making millions but it is possible with the right techniques. One of those is, you MUST engage with your audience both reactively and proactively. Don’t just post and walk away….stay online and talk to your potential

customers, other brands and influencers this will help you build trust, your brand awareness and in time make sales.

Quality Content Whatever social media platforms you are on, you need to be posting the best content you can.

You may be tempted to be on all channels but it’s much better to focus on one or two and do them well than unsuccessfully on all. There are optimum requirements to make each platform work but it’s better to post relevant, high quality content than just posting for the sake of it. You need to make sure each post has your goal and audience in mind. If you don’t know what they are you need a social media strategy.

“Knowing what to share, what to say and how to say it can be daunting, you need to look at your audience and your customers and find that sweet spot in the middle.”

BOROUGH BUSINESS - The voice of Kingston’s business community

Strategy “If you’re running social media platforms for a business WITHOUT having completed the key strategic steps upfront, then you aren’t doing social media marketing - you’re just 'doing' social media.” Kathryn Tyler, Co-Founder of Digital Mums.

It’s seen as the boring bit, most people just want to know how to succeed on a particular platform but a strategy will help you focus on your goals, your audience, why you’re posting and what content you need.

I use a 10-step strategic approach to begin your social media marketing journey. If you don’t have a strategy you’re unlikely to succeed on social.

a day in the life of ...

Big change ahead for philanthropic organisation These are exciting times for the team behind Love Kingston, the organisation that encourages philanthropy in the Royal Borough of Kingston upon Thames.

A project of Kingston Voluntary Action, Love Kingston raises funds that allow it to award grants to community groups, this year with a strong emphasis on intergenerational projects.

Now, it is becoming a free-standing charitable organisation six years after it was created and overseeing the transformation is recently-appointed Director Miranda Jaggers.

In addition to driving forward the change in status of the organisation, Miranda also looks after Love Kingston’s fundraising, including its endowment fund, whereby individuals and businesses can donate money to fund grants of up to £3,000.

It’s a big job and, although Miranda is contracted to work three days a week, it’s usually more than that.

She said: “My working day starts with a cycle to work along the towpath. It’s an ideal way of thinking through what the day will bring, particularly on a nice sunny morning.

“When I get into the office, usually about ten, my first job is to check my emails.

Because I have only just been appointed, a lot of my time has been spent getting my feet under the desk, finding out what has been done in recent years and what needs to be done.

The Royal Borough of

Kingston Chamber of Commerce

“I am dealing with the switch to charitable status, working through the procedures that have to be followed, but I’m also getting out and about meeting people.

sponsorship activity, to working with philanthropic individuals, big business and organisations including the Chamber of Commerce.

“A lot of people have heard of Love Kingston and what we do, but some think we are associated with Kingston First, others think that we are part of the council, and my job is to make sure they know that neither is true and that we are completely independent.

The endowment fund is an important part of the work and Love Kingston is building it up so that grants can be awarded on an ongoing basis into the future

“My main job when I am meeting people is to ensure that people know what we do to help people; donate money; and what opportunities exist for community groups.

Miranda said: “An important part of my job is encouraging people to donate to the endowment fund. It’s all about getting the word out.

“Our current grants are £3,000 for intergenerational projects. Our aim is to help the community, taking people from isolation to inclusion, and the theme this year is for projects that encourage communication between the generations, something that we think is important.

“As to the length of my working day, people working within the charitable sector are very committed. My day ends whenit ends, without set hours. I have to be very flexible.

No two days are the same and that’s what makes my work so interesting.”

How our fundraising works Love Kingston’s fundraising takes place at multiple levels, through small-scale community initiatives such as local events and

Getting the word out

To find out how you can help support your community, including donating to the endowment fund, please visit www.lovekingston.org.uk

“Our aim is to help the community, taking people from isolation to inclusion, and the theme this year is for projects that encourage communication between the generations, something that we think is important.”

BOROUGH BUSINESS - The voice of Kingston’s business community

33

starting up First make the market then make the sales Steven Lai Super Developments www.superdevelopments.com Q1 Tell us a bit about your business?

Q2 What gives your business 'the x-factor'?

We help property business owners use CRM for Property Success, with our unique combination of property experience, technical know-how and CRM expertise.

We do! Our unique combination of expertise means we can transform the way business owners can do business. We revolutionise the way our clients work by giving them effective networking skills and the confidence to use them because they have the systems in place to manage the process.

CRM stands for Customer Relationship Management.

If you don’t have ‘customers’ then you can be forgiven for wondering why you need a CRM. However, if you think of customers as anyone you do business with and everyone that you want to do business with, then you have a lot of relationships to manage.

Q4 What do you like most about working for a start-up?

Q3 What motivated you to set up in business?

We are super passionate about what we do and helping other businesses transform the way they work. Our vision is to create a programme that can change people’s lives. At the forefront of everything we do, is the aim to design solutions that are remarkable, relevant, simple to follow and “Ready to Rock”.

I started out in a full-time sales role at a tech start-up, and it was here (while trying to keep track of our research, proposals and contract documentation) that I first realised introducing a CRM to the business could make a huge difference.

Everyone appreciates the value of networking, but it can be really awkward for some people.

Our mentorship programme CRM for Property Success helps our clients lose that awkward feeling because a correctly configured CRM can work wonders for you and your business.

By 2016 I wanted out of the corporate life to spend more time with my family. I was already an accidental landlord and I knew property was the answer. I met and talked to seasoned property entrepreneurs, and realised that my knowledge and experience of CRM applied to my property knowledge would be fundamental to my success.

34

CRM for Property Success was born in 2017 when I realised that property developers, investors and entrepreneurs could benefit from our unique combination of property experience, technical know-how and CRM expertise.

At Super Developments we strive to create remarkable solutions and provide heroic service to make our clients super successful.

We help our clients configure CRM software for their property business, so they don't have to figure it all out and we help transform the way they network to find finance for their deals or specialists for their power team.

We are super passionate about using CRM to help our clients to network smarter, qualify opportunities faster and manage deals effortlessly.

what a CRM is, or how a CRM can be configured specifically for property to make networking and managing deals easier.

It was only when I started talking about this to my peers that I discovered many didn’t understand

Q5 What has been your greatest business success to date?

It might be a cliche but we measure our success by our client’s success.

One of our first clients Mark Fernihough of Prosper Property, was recently awarded a Progressive Property VIP award and featured in Your Property Network magazine.

Two great achievements in a short space of time.

BOROUGH BUSINESS - The voice of Kingston’s business community

Q6 What has been your lowest moment?

We love 80s movies and often flashback to a scene in a movie when we have a tough day.

“If you build it and they will come” said Kevin Costner in A Field of Dreams. So we built it and guess what...they didn’t come.

We learnt the hard way that a great product or service is not enough. First, make the market then make the sales.

Q7 In terms of business achievements, where do you want to be within the next year / 5 years?

We want to grow the CRM for Property Success programme through recommendations and referrals from our clients and strategic partners, and to do this we need to provide a heroic client experience.

Our achievements will be measured not only in the growth of our client base but also in the creation of a loyal and enthusiastic workforce who embrace our company’s values.

Q8 What would be your top tip to someone thinking of starting up their own business?

Be passionate. If you don’t love what you are offering neither will your clients.

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