Thinking Business April 25

THINKING BUSIN E S S

• OFFICIAL MAGAZINE FOR KENT INVICTA CHAMBER OF COMMERCE • APRIL - MAY 2025 •

Companies urged to get ready for change

From new food waste legislation to ensuring your marketing campaign is sustainable, every business needs to ensure it isn’t ‘green’ about going green. Page 24

n The Big Interview: Philip Keet, CEO of Millennium Consulting p18

n MegaGrowth 50: Kent’s fasted growing businesses revealed p23

n International Trade p36

n Chamber Events p40

n New Members p48

Welcome to the latest edition of Thinking Business.

Spring is here and as well as longer, sunnier days to look forward to, we have a variety of exciting events coming up.

We are very proud to announce 21 Together as our chosen Charity of the Year for 2025-26 and we are pleased to be working closely with the organisation to raise

Sharing ideas and creating business opportunities across our region

vital awareness and support for individuals and families affected by Down’s syndrome across the county. Their work makes a real difference in the lives of children and young people with Down’s syndrome to enable them to thrive.

What a great night the Kent Business Leaders Dinner was!

The Old Brewery Store, which is part of Britain’s oldest brewery, Shepherd Neame, is a great venue and we had the opportunity to sample the brewery’s famous ales, as well as a tasty meal prepared with local produce.

We ae looking forward to this year’s Kent and Medway Business Summit. It will take place in the Sibson building on the Canterbury campus of the University of Kent on Tuesday 13 May. This is such an important event for business leaders across the region, especially at such uncertain economic times. It will be a great opportunity to share ideas and strategies with other business leaders.

Philip Keet, CEO of Millennium Consulting, shares his wealth of experience running a successful

30-year-old business in this edition’s Big Interview. He also talks about meeting the King at a special event through his charitable work in Kenya.

Huge congratulations to the MegaGrowth 50, Kent’s 50 fastest-growing businesses, with a minimum turnover of £1 million. This is the second year that the Chamber has supported the event and it was a delight to meet some of the successful businesses at the awards presentation, which pleasingly included several of our members.

Keep ahead of the game with all the information you need for changes in food waste legislation in our cover feature. There are also some top tips on ensuring your marketing campaign is sustainable.

It is good to see that the defence industry has been given a credit boost from the Chancellor which will see billions of pounds unlocked for defence companies that export overseas, but the introduction of 25 per cent tariffs on exports of UK steel and aluminium to the United States will undoubtedly have an impact on prices and costs.

There is, without doubt, tough times ahead for economic growth with huge cost pressures due to rises in National Insurance and the minimum wage, so it is even more vital that we all stick together and support each other.

And one for the diary: The Kent Construction Expo, which takes place on 2nd October at Kent Event Centre, Detling, is the largest construction event in the region and will feature 180+ exhibitors. Enjoy a full day of networking with Kent’s leading developers, subcontractors, material suppliers, manufacturers, architects, and more. Don’t forget to register for this free event and pop it in your calendar; see page 42.

I look forward to seeing you at one of our Chamber events very soon.

Tudor Price Chief Executive, Kent Invicta Chamber

of Commerce

Tudor Price Chief Executive

Kent Invicta Chamber of Commerce announces 21 Together as their 2025-26 Charity of the Year

Kent Invicta Chamber of Commerce is proud to announce 21 Together as its chosen Charity of the Year for 2025-26. As Kent’s leading business support organisation, the Chamber will work closely with 21 Together to raise vital awareness and support for individuals and families affected by Down’s syndrome across the county.

21 Together is a Kent-based charity dedicated to empowering children and young people with Down’s syndrome by providing specialist education, training and support. Their mission is to ensure that individuals with Down’s syndrome can access the resources they need to reach

their full potential, while also supporting their families and educators with tailored guidance and training.

John Keeley, Chief Executive for 21 Together, said: “Our mission is to ensure that every child and young person with Down’s syndrome has the same opportunities as their peers. We do this by providing high-quality education, therapy services and training for families and professionals, ensuring that individuals with Down’s syndrome have the best possible start in life.

“We are thrilled to have been chosen as the Charity of the Year by Kent Invicta Chamber of Commerce. This partnership will help us extend our reach, raise awareness and continue to provide essential services to families across Kent. We rely entirely on donations and fundraising to continue our work, and this incredible support from the Chamber will make a real difference to the lives of so many.”

Tudor Price, Chief Executive for Kent Invicta Chamber of Commerce, said: “We are delighted to support 21 Together as our Chamber Charity of the Year. Their work is making a real difference in the lives of children and young people with Down’s syndrome, providing vital education and support that enables them to thrive. We look forward to working together over the next year to help raise awareness and muchneeded funds for this inspiring organisation.”

Visit 21together.org.uk for more information.

We are thrilled to have been chosen as the Charity of the Year by Kent Invicta Chamber of Commerce. This partnership will help us extend our reach, raise awareness and continue to provide essential services to families across Kent.

Energy Efficient Homes – A Sustainable Future

The government has recently proposed new measures to ensure that all rental properties meet minimum energy efficiency standards, aiming to reduce carbon emissions and improve living conditions for tenants.

These proposals are part of the broader strategy to achieve net-zero carbon emissions by 2050, and they primarily target landlords of both residential and commercial properties.

The key element of the proposal is that all rental properties must achieve a minimum Energy Performance Certificate (EPC) rating of ‘C’ by 2028. This marks a significant step up from the previous standards, which allowed properties to have an EPC rating as low as ‘E’. The new rules are set to apply to new tenancies first, and then to all rented homes by 2030. Landlords will be required to make necessary improvements, such as installing better insulation, upgrading heating systems, or using renewable energy sources like solar panels.

James Mackay

For landlords who fail to meet these new standards, there will be financial penalties, although exemptions will be available under specific circumstances. For example, properties where energy-efficient upgrades are not possible due to structural limitations will be allowed to apply for an exemption. However, landlords will need to demonstrate that they have made reasonable efforts to improve energy efficiency before applying for such exemptions.

The proposed measures are expected to lead to long-term cost savings for tenants, as better energy efficiency typically results in lower utility bills. Furthermore, the new regulations aim to tackle fuel poverty by ensuring that homes are better insulated and more energyefficient, particularly for lower-income renters.

These changes reflect the government’s commitment to both tackling climate change and improving the quality of housing,

Associate Solicitor in Commercial Property

Email: jamesmackay@girlings.com

Tel: 01227 768 374

marking a shift towards more sustainable and tenant-friendly rental markets.

The government’s new green building regulations, requiring all new builds to meet stringent environmental standards, aim to reduce carbon emissions and improve energy efficiency. However, these measures could challenge the government’s plan to accelerate new housing construction. Stricter requirements for sustainable materials, energy-efficient designs, and renewable energy integration may increase construction costs and extend building timelines. Developers may face difficulties balancing these eco-friendly demands with the need for affordability and speed in addressing the housing shortage. While crucial for long-term sustainability, these regulations could slow the pace of new build projects, potentially hindering the government’s ambitious housing goals.

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Alternatives to investment property

Buy to Let has remained a popular investment option for many years, as landlords have enjoyed the benefits of a buoyant rental market, and rising property values. Investor appetite may, however, be waning, judging by recent data collated by estate agent Hamptons. Their data suggests the proportion of homes purchased by landlords has fallen to the lowest level since 2009, accounting for just 9.6% of purchasers in January.

It is not only new landlords who appear to be reconsidering property purchases. Those with existing Buy to Let properties are also considering selling, with National Residential Landlords Association research from last Autumn suggesting that 40% of landlords questioned were considering selling one or more properties in the next 12 months.

It is not difficult to see why landlords may be reaching this conclusion. Increased tenant’s rights, and an end to so-called “no fault” evictions, higher mortgage rates and an increased tax burden may all be contributing factors. Further legislative changes, including the recent announcement that all rental properties must meet tighter energy performance ratings, also adds to the uncertainty.

The decision to reduce exposure to residential property needs careful consideration, as undertaking a property disposal is an expensive process, both in terms of fees and timing.

Increased liquidity

One of the most compelling reasons to consider an alternative to property investment is the increased liquidity that investments in assets such as equities and bonds can provide. Most regulated investment options provide access within a few working days, whereas raising funds from a property may be a long and expensive process.

Tax inefficiency

Profits from property rental income are liable to income tax in the hands of an individual, at their marginal rate of tax. Some allowable expenses can be deducted from rental income, such as insurance, professional costs, property repairs and maintenance. Buy-to-let mortgage interest payments can also be deducted; however, this tax relief has been restricted to 20% since 2020, meaning that higher and additional rate taxpayers have seen the tax they pay increase since the previous relief system was withdrawn.

Investors considering alternatives such as equities and fixed income securities have tax wrappers such as the Individual Savings Account (ISA) available where tax-free income can be generated. Whilst the ISA subscription is restricted to £20,000 per tax year, other options such as Investment Bonds can also provide tax-efficiency, and on equity investments held outside of a tax advantaged wrapper, the rates of tax on dividends are lower than on property income.

Capital Gains Tax (CGT) is another consideration for those selling a property. Successive Budgets have reduced the CGT annual exemption to just £3,000, although joint owners can use both allowances to offset the tax liability. Periods when the property was occupied by the owner can provide Private Residence Relief, and costs in selling the property can also be deducted. Finally, significant improvements made to the property may also be an allowable deduction. CGT is charged at 24% for higher rate taxpayers, whereas basic rate taxpayers pay CGT at 18%. CGT is due within 60 days of completion and therefore those selling property need to calculate the gain quickly to avoid a late payment penalty and/or interest.

Changing legislation

Changes in legislation threaten to reduce the attractiveness of property investment. Firstly, landlords will need to comply with updated energy efficiency rules, where all rental properties will need to hold an Energy Performance Certificate (EPC) of at least C by 2030.

This could force landlords into expensive upgrades to their rental properties, and damage investment returns from affected properties.

The Renters Rights Bill, which is expected to become law during the Summer, may well provide tenants with greater stability, but may lead to higher costs and greater difficulty removing problem tenants. Amongst the measures included in the Bill, so-called “section 21” evictions will be outlawed, meaning landlords will no longer be able to end a tenancy without a valid legal reason. Whilst the new legislation may not have any impact for landlords with good tenants, dealing with issues may become more problematic and costly.

Tailored advice is key Landlords are more readily questioning whether they should consider alternative investment options, a decision which may be underpinned by static or falling house prices in the coming years.

In most instances, an investment strategy designed to produce an attractive level of natural income can compete with net income yields from property investment, particularly when the tax-efficiency that investment wrappers can provide is considered. Taking a diversified approach, and blending investments across different asset classes and sectors, can help reduce risk, and using equities can also produce capital appreciation over time, in addition to the income yield. Not only can a diversified portfolio be more tax-efficient than property investment, but such an approach can also prove to be lower maintenance and less hassle.

© Financial Advice and Services Ltd 2025 The content of this article is for information only and does not constitute financial advice. It is for general information only and should not be relied upon when making any financial planning decisions. You should always obtain professional independent advice based on your circumstances. Financial Advice & Services Limited, Independent Financial Advisers, authorised and regulated by the Financial Conduct Authority.

Kent and Medway Business Summit 2025

Working together to secure a sustainable economy in Kent

The Kent and Medway Business Summit will take place again on Tuesday 13 May 2025 in the stunning Sibson building on the Canterbury campus of the University of Kent, with a headline talk from YolanDa Brown, OBE, DL, Chancellor and entrepreneur.

Sponsored by Leverets and delivered in partnership with the Kent Invicta Chamber of Commerce, with associates the Institute of Directors and the Federation of Small Businesses, the eighth annual Summit will be bigger and bolder than before with a full day of talks and activities. It will be a space to share ideas and strategies, bringing together businesses, key policymakers and leading academics to encourage collaboration to deliver economic impact in our region.

From practical sessions on how new technology can make your business more productive to direct access to academic expertise and future graduates, it will form the starting point for ongoing connections that can help drive a positive future for Kent.

Professor Georgina Randsley de Moura, Acting Vice Chancellor at the Univesity of Kent, said: ‘We’re really excited for the return of the Kent and Medway Business Summit – and for its new look. As a university we are committed to working with employers to tackle any skills gaps and ensure the future workforce is best placed to face the world of work. This summit gives us a fantastic opportunity for us to engage with our

partners and find more ways to help and support them so that together we can secure real, longlasting and sustainable growth for the region.’

YolanDa Brown will take part in a fireside chat to close the event, where she’ll reflect on launching restaurant/venue business

Soul Mama, and becoming world record holder for the most successful crowdfunder in history.

Alongside YolanDa, Anna Leach, Chief Economist at the Institute of Directors, will be delivering a keynote speech. Attendees will also hear from Kent County and Medway Councillors, the Federation of Small Businesses (FSB) and Kent Invicta Chamber of Commerce (KICC).

Tudor Price, CEO of KICC, said: ‘The Chamber is delighted to be partnering with the University of Kent for this year’s Kent & Medway Business Summit. This is such an important event for business leaders at a time of great economic change and uncertainty. Working with the University to help businesses adapt and plan for the future, is of great importance and we’re looking forward to what is shaping up to be a really informative day.’

As well as panel events and talks, there will be a number of workshops giving attendees the chance to share best practice and tackle some of the region’s key business challenges including supporting small enterprises, securing a skilled future workforce and a look at the infrastructure needed to help Kent and Medway thrive – taking into consideration Kent’s unique reliance on transport networks, ports, infrastructure, roads, and resources.

The day will include a networking lunch as well as a unique opportunity to netwalk while exploring the University’s green campus and fantastic facilities – including their new ballistics unit, biotech hub, Gulbenkian theatre, digital and AI tech hub and the Kent Community Oasis Garden.

Rupert Butler, Head of Legal Practice at Lead Sponsor

Leverets said: ‘Leverets is, once again, delighted to be the headline sponsor for the Kent and Medway Business Summit. We are excited about its new format and position in the calendar, which will be an even bigger and better opportunity for connecting and informing Kent’s business community.’

Tickets are now on sale with a discount price available for KICC members. Find out more and secure your place now: https://www.kent.ac.uk/business-summit

Shining a light on a creative future in Medway

In March, Kent Invicta Chamber Patrons gathered at The Historic Dockyard Chatham to celebrate its pivotal role in the development and growth of the creative sector and the skills required to support it.

Organised by Kent Invicta Chamber, the event showcased the very best of the creative facilities, education and training that are on offer at the Dockyard site.

The event coincides with a significant period of transformation for the Dockyard which, historically, was one of the country’s largest and most important industrial sites, renowned for its maritime heritage. Now, with two universities and the Medway School of Arts (operated by MidKent College), on site, and the development of the new Docking Station creative arts facility underway, the area is rapidly realising its vision of becoming a leading centre for arts, creativity and culture in the South East.

Attendees toured the unique creative spaces across the Dockyard, starting with an exhibition of students’ work in the Medway School of Arts, before visiting the University of Kent’s Smitheries Motion Capture Studio, the performance space in the Galvanising Shop, and the Dockyard’s new ‘Brickwrecks: Sunken Ships in LEGO Bricks’ exhibition.

The evening also presented an opportunity for attendees to find out more about the Docking Station project, a partnership between the University of Kent, Medway Council and Chatham Historic Dockyard Trust (CHDT) which is transforming an historic police building into a creative arts facility housing virtual production and motion capture technologies for use by local businesses, students and communities.

Having signed up to the One Medway Charter, the University of Kent, MidKent College and CHDT are committed to working together with fellow signatories to exploit opportunities to drive social and economic change in the area.

David Sefton, Director of the Institute of Cultural and Creative Industries, said: ‘As a University, we are always looking for opportunities to maximise our regional impact so it was fantastic to be able to share our vision for the Docking Station with fellow Chamber Patrons and inspire them to consider how, together, we can

lead positive change both in Medway and across the region.’

Tudor Price, CEO of Kent Invicta Chamber, said: ‘The UK is a world leader in creative and digital arts and the facilities being created here at the Dockyard will ensure the sector within Kent and Medway has the opportunity of playing an ever more significant role in this world class industry. Training the next generation through stateof-the-art technology provides an important competitive foundation for the local area and will drive economic growth. This is a fantastic project and demonstrates the value of investment for the future.’

Simon Cook, Principal of MidKent College said: ‘We’re incredibly proud to be a Patron of Kent Invicta Chamber and to support the fantastic work it does for businesses across the region. It was a pleasure to welcome fellow Patrons to Medway and showcase the exciting developments happening here. In particular, we were delighted to introduce them to the Medway School of Arts, which is growing steadily and gaining a brilliant reputation as the new home of university-level creative education in the towns.’

Richard Morsley, CEO of CHDT, said: ‘The Historic Dockyard Chatham has long been a centre of innovation and industry, and today it is inspiring a new generation of creative talent. Our longstanding partnership with the University of Kent, alongside the more recent addition of MidKent College’s Medway School of Arts, strengthens the Dockyard’s role as a thriving hub for education, business, and creative industries. The Dockyard is an integral part of Medway’s past and present, and working together, we are shaping a future where the creative sector significantly contributes to economic growth and opportunity. We are incredibly proud to be part of this transformative journey and under the One Medway Charter we look forward to seeing these partnerships continue to flourish and make lasting impact on the region.’

Photography by Medway School of Arts students

(From left) Tudor Price, CEO at Kent Invicta Chamber with speakers William Draffin, Simon Cook, Richard Morsley and David Sefton

The ship container Rena - part of the Brickwrecks exhition

Students from MidKent College cooked and served refreshments

Patrons enjoying the Brickwrecks exhibition

Patrons touring the Medway School of Arts to see a variety of work by students

Chris Hare, Executive Director at MidKent College, using one of the University’s virtual cameras

Patrons using the University’s Quest 3 headsets for an augmented reality experience

Kent Business Leaders Dinner

The latest Kent Business Leaders Dinner, staged in association with the Kent Invicta Chamber Patrons, was held in the heart of Faversham at The Old Brewery Store, part of Britain’s oldest brewery, Shepherd Neame.

Over 60 guests were welcomed by the Chief Executive of the brewery, Jonathan Neame. He gave an inspiring address outlining how the brewery and hospitality sectors were striving to overcome the current economic challenges. Dinner guests were treated to a delicious meal

focused on local produce served alongside the brewery’s famous ales with wines supplied by Kent vineyards Biddenden and Chartham.

After dinner speaker David Cant, Managing Director at Albion Overseas, outlined the highs and lows of his past working

life in Moscow, much of which was during the most turbulent political changes in Russia. He also recalled his recent personal challenges of crossing the Atlantic in a 29-foot yacht taking part in the ARC Rally in 2024.

Photography by Martin Apps

Tudor Price, CEO, Kent Invicta Chamber (left) with keynote speaker, David Cant, Managing Director at Albion Overseas (right)

Jonathan Neame, Chief Executive of Shepherd Neame, welcomes guests before dinner

Guests sample the Shepherd Neame beers whilst networking

Tudor Price, CEO of Kent Invicta Chamber (left), hosting his table at dinner

The Kent Business Leaders Dinner staged at The Old Brewery Store, Faversham

Tudor Price, CEO, Kent Invicta Chamber in conversation with guests

Kent gears up to celebrate 50 years of the Knowledge Transfer Partnership

For businesses looking to gain a competitive edge over their peers, a Knowledge Transfer Partnership can be a fantastic option.

First launched in 1975 under the guise of the Teaching Company Scheme, KTPs initially resembled the apprenticeships we see today, designed to help graduates gain hands-on experience in engineering and manufacturing with guidance from an academic. Now, 50 years on, these elements remain, but with the emphasis on supporting businesses to solve a range of complex innovation challenges which help our economy, society, and environment.

KTPs are unique in that they are a three-way partnership between a business or organisation with an innovative idea or challenge; a knowledge base with the expertise to deliver the innovation or solve the challenge; and a graduate who will drive the project forward to delivery. If the longevity of the scheme isn’t testament enough to its success, the stats are there to prove it: a 2023 report showed that 83% of businesses reported increases in productivity, profitability, employment, or turnover.

As one of the leading knowledge bases in the region, the University of Kent has played a pivotal role in bringing the KTP scheme to the South East for almost 40 years. Their experienced KTP team has close relationships with Innovate UK’s regional KTP Advisor and a 100% application success rate for Innovate UK funding. This covers 67% of project costs for SMEs and 50% of those for large businesses and public sector organisations.

KICC member, Baxall Construction, have successfully worked with the Univesity of Kent through the KTP scheme to integrate AI-powered sensors into their buildings to monitor temperature and CO2 levels in real time. As Managing Director, Malcom Clarke, explains, ‘Over the 60 years that we’ve been in existence, we’ve always had this ethos of continuous improvement and doing things differently. This KTP invigorated people within the business, demonstrated that we want to make a difference and took us out of our comfort zone.’

KTP Officer, Charlotte Siliafis, recommends, ‘Even if you are currently unsure whether you would benefit from the scheme, please do reach out as we can help identify possible solutions to a wide range of challenges your business may be facing.’

Those wishing to find out more about Knowledge Transfer Partnerships can visit https://www.kent.ac.uk/business-and-partnerships/knowledge-transfer-partnerships. There will also be opportunities to discuss KTPs at Kent’s upcoming Kent and Medway Business Summit on Tuesday 13 May.

MHA makes significant appointments across Kent region

National accountancy and business advisory firm MHA, a Patron of Kent Invicta Chamber and the UK member firm of Baker Tilly International, continues to strengthen their offering within the Kent and Gatwick region following the promotion of Guy Vine to healthcare partner, and the appointments of Andrew Duncan, who has joined the firm as a director within the restructuring and recovery team and Bruno Gomes who joins as VAT director.

Guy’s promotion follows a whirlwind three years with the firm since joining as a senior healthcare manager in 2022. Within his role he will continue to work with GP partnerships,

primary care networks and organisations and federation companies helping them understand their performance, target areas for improvement and form strategies to enable their businesses to thrive.

Meanwhile Andrew Duncan, whose role will span across the firms Kent, London and Gatwick offices, joins MHA with more than 35 years professional experience at a number of high-profile firms. In this role he will manage a broad portfolio of clients across the construction, recruitment, professional services, transport & logistics, automotive, retail, hospitality, technology, manufacturing & engineering sectors.

Lastly, Bruno Gomes joins the Kent and Gatwick offices as VAT director, working alongside VAT partner Sue Rathmell in further developing the service offerings of MHA’s Kent and Gatwick VAT tax team which now stands at 11 VAT specialists.

David Boosey, partner in MHA’s Kent and Gatwick offices adds: “It is so satisfying to see MHA’s growth in Kent, Surrey and Sussex rapidly building through both internal promotions and external hires, complimenting the work happening and coming out of the capital.”

Families can request charity’s help with free child bereavement support

Rochester-based charity Holding On Letting Go, which supports bereaved children across the county, is sending out a reminder that anyone can refer a family to their services.

It is commonly thought that a referral can only come through healthcare professionals, teachers or someone else supporting them in a professional capacity. But families can refer themselves, or close friends or family can too – with permission from the bereaved child’s parent or guardian.

Another misconception is about cost – but all services are free, thanks to fundraisers, donations, grants and funding.

CEO Jules Tobin said: “It’s important that parents, guardians, and even young people themselves, know they can come to us for support, should they need it –when a death is expected, recent or was some time ago. If a child is experiencing bereavement, we are here to support them and their family, at no cost to them and they can make the referral themselves.

“We’re lucky to be supported by individual fundraisers and businesses who ensure we can fund the bereavement services we provide.”

The charity was established in 1998, to offer vital but missing bereavement services for children in Kent.

Jules added: “If someone you know is bereaved and there’s a child in the family, please let them know about us. The more people know about us, the more people we can reach who need us.”

For more information visit www.holg.org.uk

How effective is your customer onboarding?

Isn’t it customary to greet friends and colleagues with a warm handshake?

How can you create the same first impression if you are using digital channels, or more importantly, how do you keep that bond in the first stages of your relationship?

It’s essential for businesses to get to know their customers and create that early purchase routine – totally necessary to avoid the one sale only scenario, says Angela Hall, from The Insight House.

How do you get customers to stay with you? Throwing offers and discounts at them isn’t effective – but building relationships is.

In fact, you don’t need any of those to create an effective customer journey that is actually much more profitable and effective at keeping those customers.

Each stage in the welcome journey should be an intelligent interaction, with every touchpoint carefully designed to deepen the customer’s relationship with the brand.

Remember: the longer your buying cycle, the longer your welcome programme should be. It’s not just about selling, it’s about building trust.

You can broadly break down the lifecycle into definable stages and set measurable goals, aligned with your business goals and customer needs:

• Awareness: Introduce your brand through a thoughtful, personalised welcome.

• Engagement: Deepen the relationship by listening to your customer’s needs and preferences – use the insight in your data; it’s waiting to be used!

• Retention: Nurture the relationship with relevant, timely communications that don’t just sell but provide value. Let them know what’s coming next so they are looking ahead with you.

• Reactivation: If a customer lapses, use insights to re-engage with targeted offers or content.

• Advocacy: Encourage customers to become brand advocates once they’re loyal. Done in the right way, lifecycle marketing creates growth. By focusing on personalised, data-driven communication at every stage, businesses can build stronger customer relationships, improve retention, and maximise lifetime value.

Every step, from the first email to the ongoing engagement, is an opportunity to enhance the customer experience and ensure that they continue to choose your brand time and time again.

For more information, email: Angela@insighthouse.co.uk

Is your marketing message what your customers want to hear?

Have you ever seen marketing and wondered: ‘Why are they telling me that?’

It’s most likely because they haven’t stepped into their customers’ shoes to identify what the customer wants to hear. Instead, the focus is on what the business wants them to know.

Sarah Hawes from izzy PR, specialists in marketing and communications, suggests the following steps to make sure your marketing hits the mark:

Identify your customers’ problems, pain points and needs

What’s happening to make them look for help, a solution or a different way to do it? Concentrate on how real-life problems are solved, then craft your messaging to directly address those issues to interest them. Work out why your product or service solves their problems and needs.

If your product or service solves things for them, you have to let them know. When we speak to new clients, we are listening to find

out why they aren’t doing their own marketing. If they don’t have time for their marketing, we explain how we can work with them to execute it on time every month.

Use plain English

Speak to your audience in language they understand. No jargon, nothing complicated or convoluted. Clear messaging is always more effective.

Point out the benefits

Share the features and tell them why they matter and will solve their problem, pain point or meet their needs.

Prove it

Use your reviews, case studies and usergenerated content (customers posting about your product/service on socials) to show potential or lapsed customers that what you’re saying, is true!

For more information, visit www.izzypr.co.uk

Data expert launches new GDPR handbook for businesses

Navigating the complexities of UK GDPR can be overwhelming for many businesses, leading some to fall short of their legal obligations, or miss out on opportunities to use customer data for business growth – sometimes both.

That’s why UK GDPR expert

Judith Andrews from Business Tamer has launched a new handbook, The Business Owner’s Guide to GDPR, packed with the essentials businesses need to know to confidently handle data.

As a certified Information Privacy Professional, member of the International Association of Privacy Professionals, and accredited member of the Data & Marketing Association (DMA), Judith provides expert guidance you can trust – instead of guesswork from an internet search. Written in jargon-free language, the book is divided into two sections: ‘What you need to know’ and ‘Making GDPR work for you’ – with advice including:

• What personal information you can ask for and use

• How long you can keep it

• What rights individuals have over their data

• The role and responsibilities of a Data Protection Officer

• Staff training and use of data

• How to share data responsibly

• Understanding Data Subject Access Requests (DSAR)

• What to do in the event of a data breach

• Using data for marketing and growth

Judith says: “GDPR doesn’t need to be scary or complicated. Whether a start-up or an established business, the handbook will bring you up to speed and empower you to take control of your data.

“If you’ve ever worried about the potential risks of a breach or fine or are just unsure what you can do with your customer data, this book is for you.”

For more information visit: www.businesstamer.co.uk

Securing Your Future: Housing Costs After Divorce

Dividing one household into two after separation brings major financial challenges. Who pays for what? How much can each spouse afford? These questions can turn discussions into disputes.

A Mortgage Capacity Report provides clarity by assessing each party’s borrowing power. This evaluation helps guide decisions—whether one spouse stays in the family home or both move elsewhere— based on facts, not emotions.

What’s Included?

Each report typically covers:

• Income – Salary, self-employment, rental income, and investments.

• Debts – Existing obligations and debt-to-income ratio (DTI).

• Credit History – Credit scores and borrowing potential.

• Deposit – Available funds and their impact on affordability.

• Expenses – Utilities, insurance and council tax.

Why It Matters

A Mortgage Capacity Report brings transparency to negotiations on property division, spousal support, and post-divorce finances. If needed, it can also serve as solid evidence in court.

Chamber members Lawton Financial Services, who have over 20 years’ experience in the financial service sector, have developed a market-leading Mortgage Capacity Report.

This report provides clients with clear, comprehensive documentation outlining their borrowing capacity and potential eligibility for mortgage approval.

Additionally, they collaborate with mediators to find joint solutions for mortgage-related challenges, offering guidance to both parties to help them move forward.

With financial facts in hand, you can move forward confidently toward your next chapter.

lawtonfs.co.uk

Oak Creative deepens roots in UK Viticulture

The UK’s viticulture industry is thriving, particularly in the South East, where the temperate climate provides ideal conditions for cool-climate grape growing. With rapid expansion and increasing investment, the sector is bursting with opportunity. Kent-based branding agency Oak Creative has been at the forefront of this growth, partnering with businesses across the sector to elevate their brands.

To deepen its industry expertise, Jessica Banks, Brand Manager at Oak Creative, recently participated in Visit England’s ‘Taking England’s Wine Tourism to the World’ training. The session provided valuable insights into attracting both domestic and international visitors through authentic storytelling and unique brand positioning, core principles that Oak integrates into its creative work.

Oak Creative has also recently become a Gold Patron of Wine GB. This follows the agency’s appointment to transform Wine GB’s digital presence, with a full website revamp set for 2025. Laura Baker, Studio Director at Oak Creative, shares: “It’s a real pleasure to be undertaking this important work for Wine GB. UK vineyard members rely on Wine GB’s resources so the impact of this project extends far and wide.” In addition to this, Oak Creative continues to support Kent vineyards with branding and digital, having completed multiple vineyard websites over the past year. Most recently, in March 2025, Oak launched the website for Wildshark Vineyard at Hollingbourne (pictured below), part of the Elite Pub Group. Professional web design is a key asset for vineyards, engaging audiences long before and after their visit, reinforcing the brand experience.

Oak Creative will further champion UK viticulture by exhibiting at the Vineyard Show once again in 2025. With over 30 years of experience in branding and digital design, the agency remains a trusted partner for businesses across agriculture, viticulture, hospitality, and tourism. By helping these businesses tell their unique stories, Oak Creative plays a vital role in strengthening local economies and promoting the UK’s flourishing wine sector. www.oakcreative.co.uk

Kent’s original vineyard continues growing toward sustainability

For 55 years, Biddenden Vineyards has been driven by the passion and knowledge of the Barnes family over three generations.

Sustainability continues to be a huge topic of focus and, as the business works to develop its sustainability practices and track its journey to net zero, Biddenden Vineyards continues to look for new ways to protect and preserve our countryside, as custodians of the environment.

Biddenden says much of the business is already naturally sustainable and has been for many years, including sourcing all of its fruit locally and carrying out the full process from pressing through to bottling on site. Its state-of-the-art dual belt apple press is capable of extracting 80 per cent of the juice from the fruit, and the resulting pulp goes to an anaerobic digester, meaning that production is entirely closed loop and zero waste to landfill. For energy production, Biddenden has solar panels which generate one-third of the vineyard’s electric needs at peak.

The company is proud to have worked with Natural England as part of their initiative of restoration and creation in the Lower Weald, creating a newt pond and wildlife area at the vineyard. Working alongside FGS Pilcher, they have also given new life to an existing pond and reclaimed an area of failing woodland, creating a water meadow.

A habitat map, developed through MapMan, can be found on Biddenden’s website, which details habitat, species and conservation at the site. This tracks their growing commitment to preserving the environment in and around the vineyard.

From recyclable packaging to bug hotels, wildflower meadows and wildlife corridors, the vineyard is constantly reviewing how it can work in the most sustainable ways possible, and the business will continue to evolve as new ideas and approaches emerge within the industry.

To view the habitat map, see https://biddendenvineyards.com/visit-us/ vineyard-map/

Groundbreaking new laws bring transparency to family court

New rules will give journalists access to request a transparency order to report on family court hearings in England and Wales for the first time, following the introduction of groundbreaking new laws.

The question of whether there should be more openness in the conduct of family proceedings has been debated for more than 30 years. However, journalists and legal bloggers are now finally able to report on what they see and hear within any family court hearing, subject to the court having first made a transparency order.

Rayma Collins, a collaborative family law specialist and Head of Family at south-east law firm Furley Page, said: “Family Courts have huge power to intervene in private family lives. They determine how much time children should spend with each parent, which parent a child should live with and, most importantly, whether a child should be removed altogether from their parents’ care.

“The new open reporting provisions now apply in all family courts in England and Wales, subject to the judge granting a ‘Transparency Order’. There is a presumption that a transparency order is more likely than not to be made, which means court hearings are likely to become much more openly reported in the wider press. Reporters will now be able to request certain court documents and to quote people involved within those family court proceedings.”

The intention behind the decision was highlighted by the President of the Family Division, Sir Andrew

McFarlane, who said: “The establishment of the open reporting provisions in all family courts….is a watershed moment for family justice. Improving public understanding and confidence in the family court is of fundamental importance.”

Rayma continued: “Until now, there has been a veil of secrecy thrown over these important decisions so it is hoped that greater transparency in the family court will now ensure a clear understanding of why certain judgments are made.”

Following this change, a High Court judge recently decided to release documents relating to the tragic case of Sara Sharif, who was abused and murdered by her father and step-mother in 2023 following her return to the family after court proceedings relating to her care.

The judge commented that the decision was made “to enable scrutiny of the processes and decision-making which occurred”, adding: “The responsibility for Sara’s death lies on her father, her stepmother and her uncle, not on social workers, child protection professionals, guardians or judges.”

Rayma added: “The previously largely closed system, where no account was given of how the court operates, often led to accusations of ‘secret’ justice and unsound, unfair or wrong decisions being made.”

“Family lawyers hope that openness and accessibility to the work of the Family Court may help to dispel such accusations, whilst also enhancing the system.”

It is also anticipated that these new rules may lead to a wider uptake of alternative methods of dispute resolution, such as mediation.

For more information, see www.furleypage.co.uk

Two decades of supporting businesses with a partnership built on trust

For more than 20 years, accountancy firm ABMV has been a pillar of support and guidance for local businesses and individuals, expertly navigating the fast-evolving accounting and finance landscape.

Founded in November 2003 by Andy Myers, ABMV is grounded in forward-thinking values that have cemented its reputation as one of the area’s most respected independent Chartered Accountancy firms. Known for exceptional client service, high professional standards, and an innovative approach, ABMV is committed to a proactive, futureoriented vision.

In the past two decades, ABMV has embraced sweeping industry changes, including automation, digital tax reporting, cloud solutions, and heightened

data security. The firm says this adaptability ensures ABMV’s clients benefit from state-ofthe-art services tailored to meet modern financial challenges.

Today, ABMV’s team of 10 professionals brings more than 130 years of combined industry experience. This expertise covers all facets of chartered accountancy, from tax planning and financial reporting to business strategy and compliance. ABMV is especially recognised for its support of small and mediumsized enterprises (SMEs), offering tailored guidance to help businesses thrive.

Additionally, ABMV has built a strong reputation for assisting personal tax clients, ensuring optimised tax efficiency for individuals—from straightforward self-assessment returns to complex tax planning strategies.

With a reputation built on trust, expertise, and personalised care, ABMV is more than just an accountancy firm—it’s a reliable partner on the path to financial success.

For more information visit abmv.co.uk

For a successful website, spend more time on preparation and save money in the long run

The success and cost of a website can be dramatically changed by applying some basic principles and preparing thoroughly before rushing ahead to build a shiny new site. It takes about 50 milliseconds for users to form a good, bad or indifferent opinion of your site which affects whether they stay or leave (Source: Google).

Therefore, the user experience must be the absolute priority, as they expect an intuitive navigation structure to easily find information through clear design and fast page load, with calls-to-action (CTAs) strategically placed to direct them to the next step rather than lead them down a dead end! Imagine a shop in real life, in which visitors can see a clear sign of who you are and a carefully considered shop window designed to entice them inside. Once inside, they expect the content to be clean, tidy and well organised, with clear signposting to guide them through the store highlighting important things along the way and finishing at the checkout where they either pay or make an enquiry. It’s worth noting that 86% of visitors want product and service information on the homepage, and 64% of users want to see contact information (Source: KoMarketing).

If being found on search engines is important to you, then Search Engine Optimisation (SEO) should be researched before building a website as the findings will help to define the structure and content.

Time spent considering the purpose, planning the structure, and preparing content will save time and money in changes with your web agency and avoids them facing a myriad of challenges including unclear goals, disorganised content, a confusing design brief or a lack of user-focused functionality. The agency can of course advise you, but if you are working to a tight budget this initial preparation could be done inhouse.

With over 60% of global web traffic coming from mobile devices (Source Statista) it’s critical to have a clear mobile-friendly design to dramatically improve a website’s engagement and success.

It should go without saying that brand consistency in terms of design style and messaging should be seamless in everything that you do, both online and offline – 75% of users judge a company’s credibility based on its website design (Source: Stanford University).

Visitors will often arrive at your site via social media, so it’s important to be consistent in your brand across these channels and encourage visitors to share website content to expand your audience and increase engagement.

Visitors can be driven away by slow page load caused by outdated or large files, cheap hosting, excessive plugins, or disabled caching. Address accessibility issues by complying with Web Content Accessibility Guidelines (WCAG) like using alt text for images and proper heading structures.

Trust and data security is paramount on the internet, so deploying SSL certificates and regular software updates will minimise any vulnerabilities, but just like a car, websites can break down if unmaintained, often caused by outdated code and plugins, broken links, security vulnerabilities, and performance degradation.

And finally, when considering a new website, ensure it is built in a way that allows it to grow with your business without expensive major overhauls or rebuilds.

Find out more at brandspacemedia.co.uk

Time to consider a more e ective website?

Noise, Air Quality, and Employee Health

We all know that workplace noise and air quality can be a health risk, but when the effects aren’t immediate, it’s easy to push them down the priority list.

After all, damage doesn’t happen overnight. But once it does, the consequences are permanent. Under the Control of Noise at Work Regulations and COSHH Regulations, employers must provide health surveillance when employees are exposed to levels of noise, dust, fumes, or chemicals that could harm their health. Health surveillance isn’t just about ticking a compliance box—it’s about catching problems early, before they become serious, costly, and irreversible.

The Risks of Noise Exposure

Noisy work environments can gradually damage hearing, and the worst part? Noise-Induced Hearing Loss (NIHL) is irreversible. Many people don’t realise their hearing is deteriorating until it’s too late. Regular hearing tests (audiometry) help spot early signs of damage, giving employees the chance to take action—like using proper ear protection—to prevent further loss.

Airborne Hazards and Respiratory Health

Dust, fumes, and chemicals in the air aren’t always visible, but they can take a toll on lung health. Long-term exposure to things like silica dust, welding fumes, or solvents can lead to serious conditions like asthma or COPD. Lung function tests (spirometry) help detect early symptoms, so employees can get the right support before any lasting damage occurs.

Prevention Through Education

Occupational health clinicians don’t just carry out tests; they also give employees practical advice on staying safe, using PPE properly, and recognising early symptoms. It’s about making sure everyone has the knowledge and support to protect their own health.

By making health surveillance part of workplace safety, businesses can help employees stay healthy and prevent problems before they start.

Contact All Health Matters today to book your health surveillance medicals: www.allhealthmatters.co.uk

Kodoko Gurkha Distillery: Bringing Nepal’s Centuries-Old Heritage to the UK

For centuries, the fearless Gurkhas of Nepal have upheld a legacy of strength, honour and tradition – and at the heart of their culture is Kodoko Rakshi, a time-honoured spirit enjoyed across generations.

A distilled alcoholic drink made from Finger Millet grain, it stands apart from conventional spirits, as Finger Millet is a rare choice for distillation. Yet, this gives Kodoko Rakshi its distinctive depth, smoothness, and rich flavour. Once recognized by CNN Travel as one of the 50 most delicious drinks in the world, this original drink of the legendary Gurkhas now brings a unique taste of Himalayan craftsmanship to the UK.

As a grain-to-glass distillery, Kodoko Gurkha Distillery preserves traditional methods while embracing modern excellence. Inspired by Nepal’s history and the Britain-Nepal relationship

established in 1815, the distillery bridges cultures through exceptional spirits. The Gurkhas, known for their bravery, have served in the British Army for over two centuries. Now, their traditional drink of choice is introduced to the UK’s refined drinkers – crafted with expertise, yet staying true to its roots.

Beyond Rakshi, the distillery presents Timur Dry Gin and Siltimur Dry Gin, crafted with rare Timur and Siltimur berries from Nepal’s mountains. These premium gins offer a bold citrus-pepper complexity, ideal for those who appreciate exotic flavours.

Kodoko Gurkha Distillery invites drinkers, fine dining establishments and cocktail connoisseurs to explore a spirit like no other – Nepal’s legacy is now ready to be poured.

Discover more at www.kodoko.co.uk

Gravesend hospice ellenor is celebrating 40 years in 2025

Back in 1985, ellenor was founded – and 40 years later, it’s still supporting the community it serves, across North Kent and Bexley.

A year of celebration is planned – and ellenor wants to hear from people with their stories and memories.

ellenor was founded by Graham Perolls, and with an anonymous donation, it began with one nurse and five patients cared for at home.

It’s grown significantly since then, with an in-patient ward at ellenor’s Gravesend base, hospice care at home, plus holistic care for patients and those close to them who need support after a life-limiting diagnosis.

A new wellbeing centre opened in November – a huge milestone in ellenor’s history and a building that will provide many people with much care.

Graham was inspired to start a hospice organisation after the deaths of his parents

Ellen and Norman; his dad died in a hospice and his mum in hospital – and it was this gulf in care between the two that inspired him.

Both Ellen and Norman, whose names form the portmanteau of ellenor, could live on through the work of others, to enable all to have only the best end of life care possible.

• Have you got memories or photos of ellenor?

• Was someone you know looked after by ellenor?

• Are you a relative of one of our first five families?

• Have you worked with or volunteered with ellenor?

• Have you been to our events?

• Have you fundraised for us?

• Are you celebrating in 2025 –a 40th or Ruby Wedding?

For more information visit: www.ellenor.org

Network Rail contract for Avondale in Wales

Chatham-based vegetation clearance and grounds maintenance company Avondale has started the year working in Wales.

The 6-week Network Rail project saw a team and specialist machinery undertake the huge task of clearing vegetation close to the railway track and signals.

Led by Chris Kisbee, the team of took Unimogs – machinery designed specifically to work safely and efficiently on railway tracks.

The contract involved making signals visible to train drivers and clearing vegetation to reduce the amount of autumn leaves on the lines which can

cause delays and clog up drainage, leading to track floods.

Clearing vegetation also helps to stop problems on the railway network from arising, such as flooding due to drains blocked with fallen leaves, which can lead to passenger delays – and complaints from inconvenienced passengers.

Vital to the project was time management – working overnight and ensuring the tracks were clear and safe for the morning’s trains to run without delay.

Managing Director Danny Patel, said:

“It was a huge job but we were able to showcase our detailed project management and highly efficient machinery that’s been custom-built for the work we do. Particularly on railway, we are able to work quickly at the same high standard to clear vegetation and get off-track before the trains need to start in the morning.

“We are now in talks with Network Rail for other projects across the UK, so 2025 is looking very exciting indeed.”

www.avondaleuk.com

Experience the difference of a trusted, independent rental company

Kendall Cars Ltd is a family-run vehicle rental company with over 50 years of experience providing high-quality, affordable car and van hire across the South of England.

With multiple branches, including locations in London, Surrey, Hampshire, and beyond, we offer a wide range of vehicles to suit all needs—from compact cars and family estates to minibuses, vans, and even specialist vehicles like Luton tail-lifts.

We pride ourselves on offering competitive rates without compromising on quality or service. Our well-maintained fleet ensures reliability, while our friendly and knowledgeable team is always ready to assist, whether for shortterm rentals, long-term business

contracts, or flexible leasing options. At Kendall Cars, customer satisfaction is at the heart of what we do. Our straightforward booking process, transparent pricing, and excellent customer service set us apart from national chains. Whether you need a vehicle for a day, a week, or longer, we make hiring simple and stress-free.

From personal travel and house moves to corporate hire and business solutions, Kendall Cars Ltd remains the go-to choice for dependable and cost-effective vehicle hire. Experience the difference of a trusted, independent rental company that puts customers first!

For more information visit: maidstone@kendallcars.com

PSN, Kent Public Sector Network, is a not-for-profile division of Kent County Council. KPSN was established in 2008 to centralise the management of Kent school network connections and KCC’s growing network requirements. Our dedicated team of six brings a wealth of experience and expertise, supporting over 1,400 sites within Kent and an increasing number outside the county.

KPSN is a partnership that provides services to 38 Partners, with key aims of reducing costs, eliminating duplication, and fostering collaboration through innovative solutions. We work closely with our Partners to understand their business requirements and challenges, offering a vendoragnostic, Partner-centric approach.

We are proud to work on behalf of our Partners who include:

• Private sector companies who work with public sector organisations

• KCC, Medway Council and all the boroughs and districts in Kent

• Blue Light Services, including KFRS, Kent Police & SECAmb

• NHS Trusts

• Higher and further education institutes

• Schools

• Charities

KPSN is a compliant route to market for products and services including connectivity, network security, voice services and managed networking. Once becoming a KPSN Partner, Partners no longer need to run time-consuming and expensive procurements, as they can use the established route through the contract.

If your business has connections with or collaborates with a public sector organisation, we would be delighted to discuss the possibility of becoming a Partner if you meet the criteria of providing services to the public sector. We look forward to meeting the KICC community at future events. Details can be found at https://kpsn.net

Thank you to all of our clients who have worked with us over the last decade. So many people have supported us along the way – and we are so grateful to everyone.

Thank you to Kent Invicta Chamber of Commerce for giving us the opportunity to meet many fantastic businesses.

From a basement office to a global portfolio, Millennium Consulting celebrates 30 years

Philip Keet, CEO of Millennium Consulting, talks to Sarah Dale about running a successful 30-year-old business, his expansion plans and why giving back – both here in Kent and in Kenya – is so important to him.

In May, Millennium Consulting celebrates its 30th anniversary. It is a monumental milestone for a business that was started in a basement office in Philip Keet’s home in 1995.

In a pre-internet world, business was conducted via phone calls, letters, faxes and face-to-face meetings, but as technology developed and the company grew its international client base, Millennium Consulting now has its headquarters based in Hythe in Kent, an office in Milan in Italy and a team of more than 30 people.

“I can’t believe it’s been that long,” says Phil. “We have moved several times and there have been a lot of changes, particularly over the past five years with Covid and the economy. To survive, you have to be flexible, adaptable and resilient.”

Phil’s vision when he founded Millennium Consulting was shaped by his early career in financial services in the City of London where he developed a keen interest in technology-driven change to support commercial success. Recognising the urgent need for businesses to prepare for the much-anticipated ‘Millennium Bug’,

Phil set up Millennium Consulting to help organisations implement Y2K-compliant software.

Quickly gaining traction, demand for the company’s expertise grew across the UK and Europe. Initially operating from Phil’s basement office in Farnham, Surrey, it soon expanded and moved offices to Ironmonger Lane in London’s historic Square Mile. The firm then relocated to larger offices at Prince Rupert House, near Cannon Street, a move which coincided with the expansion of their portfolio of software products.

The arrival of the new millennium brought less disruption than anticipated, thanks to widespread preparation and software updates, so Millennium shifted its focus to improving business processes and deploying solutions globally with consultants assigned to projects across North and South America, Africa, the Middle East and Asia.

The rise of e-commerce enabled Millennium to expand its clients’ portfolio even further and integrate financial and e-commerce platforms. This diversification led to new opportunities in industries such as retail, media, pharmaceuticals, logistics and

energy. The company then moved from Cannon Street to Covent Garden, near the iconic Rules restaurant.

In 2008, Millennium made the strategic decision to relocate its headquarters from London to Hythe on the South Kent coast. Phil wanted to locate the company closer to his home and recruit talent from the local Kent community. The head office is housed in a Grade II listed building, which was a former NatWest Bank.

“I have spent a lot of time in London and then an opportunity to relocate to Kent came up,” he says.

“My wife’s family are based in Kent and we made the move too. We don’t need to be based in London anymore; our clients are all over the world and we can have meetings online.

“When we were based in London, our staff were commuting from different locations. Now, we have built a community in Hythe and our staff live in the area.

“The work/life balance is better. I have four kids and when I was working in London, I didn’t see them growing up and now it’s totally different. I’m not leaving to go to

London every week. I can spend more time with my family and friends, go swimming in the sea and take our Golden Retriever out for a walk.

“Having a hybrid model works for us. Our Kent staff work three days in the office and two at home which is better for them and our other staff were already working remotely.”

The firm has established partnerships with several software companies including Unit4, IFS, Avalara, Icorp, Trintech, and more recently, Xledger.

Giving back is something that is really important to Phil and as part of his company’s commitment to social responsibility, employees are encouraged to take time off to support charitable causes of their choice. So far, activities undertaken have ranged from regular beach cleans in Hythe to providing maintenance support for the Wildwood Trust, a registered charity dedicated to protecting, conserving and rewilding British wildlife.

Phil, who was born in Nairobi, Kenya, has also formed a close affinity to two charities based in the African country: Raising Futures Kenya, which empowers young people through vocational training and business skills development, and The Sheldrick Wildlife Trust, renowned for running the world’s most successful elephant orphan rescue and rehabilitation programme.

“As a result of our charitable activities in Kenya, I was invited to a function at Buckingham Palace in 2023 for the 70th anniversary of Kenya’s independence and met King Charles and Queen Camilla,” says Phil, who is a Patron of Raising Futures Kenya.

“It was an amazing experience to meet them in person and because of our charitable work.”

They have been members of Kent Invicta Chamber of Commerce for several years, which Phil credits for keeping him and his team in the loop about the local business landscape and helping forge new connections.

“You can meet some interesting people who can lead you down different avenues and you can share ideas,” he adds.

Looking ahead, Phil says they are in talks with other software companies to partner with and has his eye firmly on continuing the firm’s growth trajectory.

“Whether you are a new start-up or an established business, perseverance is key,” he says.

“If you are starting out, don’t be disheartened at any backward steps you need to take. Keep on putting the work in and keep on being persistent.”

In May, Millennium Consulting is holding a special 30th anniversary celebration at Hythe Imperial Hotel.

“It’s going to be a great opportunity to thank everybody who got us to where we are.”

❛❛ When we were based in London, our staff were commuting from different locations. Now, we have built a community in Hythe and our staff live in the area.

❜❜

In today’s complex world, success in business is a shared effort.

At Cripps, our purpose is at the heart of all we do. Our 2024 Impact Report highlights how we are making a positive difference to our clients, people, planet, and communities. But together, we know we can achieve more.

Read our report and share your challenges with us. Whether that’s creating a productive workplace, reducing your carbon footprint, or acting as a responsible business in your community.

Let’s work together to create a sustainable future for Kent because when we get it right, it benefits us all.

purpose@cripps.co.uk

Integrum Care Group: Empowering Excellence through Comprehensive Online Training Commitment to excellence that puts the patient first

At Integrum Care Group, we recognise that the foundation of exceptional resident care lies in the continuous development of our dedicated staff.

Operating six nursing homes across the South East, we have achieved nearly 100% training completion rates for all team members, underscoring our commitment to training programs that benefit our residents and support our carers.

The Imperative for Online Training in Care Homes

The healthcare sector is experiencing rapid technological advancements, necessitating ongoing education to keep pace with best practices and regulatory standards. Online training platforms offer flexible, accessible, and up-to-date learning opportunities, enabling staff to enhance their skills without disrupting their caregiving responsibilities.

This approach, coupled with our in-person continuous training and supervision, ensures that carers are well-equipped to address the evolving needs of residents, leading to improved care outcomes.

Benefits of Comprehensive Online Training

• Enhanced Care Quality: Well-trained staff can identify and respond to complex health conditions more effectively, ensuring residents receive timely and appropriate interventions.

• Employee Satisfaction and Retention: Providing opportunities for professional growth fosters a supportive work environment, leading to higher job satisfaction and reduced staff turnover.

• Regulatory Compliance: Consistent training ensures adherence to the latest health and safety regulations, minimising risks and promoting a culture of safety within our homes.

Our Training Approach

This comprehensive training strategy not only elevates the standard of care provided to our residents but also empowers our carers with the knowledge and skills necessary for their professional development. At Integrum Care Group, we are proud to invest in our team’s growth, reinforcing our commitment to excellence in care.

For more information about our care services, visit integrumcaregroup.co.uk.

Bringing ideas to life

Parkers Design and Print are not your usual creative partner or print provider: we are your end to end marketing team who believe in working together, without the fuss.

We offer hassle-free creative collaboration for businesses of all sizes and provide expert design services, straightforward digital solutions and in-house printing, all made possible by a dedicated team who truly care about the success of your business.

Our team of hand-picked heroes have experience across a broad range of industries; from agency level designers, business development experts to brand pioneers, together we can bring your ideas to life.

We will often go the extra mile to provide concepts you had not thought of, aiming to exceed your

expectations at every opportunity. We deliver exceptional projects tailored to meet the diverse needs of our clients.

With a commitment to customer satisfaction, we have established ourselves as a trusted partner within the creative industry. In today’s fast-paced world, the need for high-quality design and print services is essential. Whether we are creating an eye-catching brand, sophisticated brochures or bespoke online storefronts, building strong connections is at the heart of what we do.

If your marketing materials are dated or your brand image no longer reflects your offering, book yourself in for a discovery session to discuss how we can take your business to the next level, together.

https://parkersdesignprint.co.uk/

In an industry as time sensitive as logistics, you could be forgiven for thinking that a timely delivery is the most important metric by which success is measured. But what if the recipient of the delivery is elderly or requires specialist assistance, and the items being delivered are life-enhancing or even lifesaving in nature?

Life Couriers UK sets the gold standard in last-mile delivery by prioritising patient care and well-being. Their innovative, awardwinning approach extends beyond logistics, focusing on the people they serve. Because of this, Life Couriers drivers are allocated up to 10 minutes per-delivery to ensure that they have enough time to check on the recipient’s welfare and to provide a compassionate ear for those patients who would like to chat.

Life Couriers’ depot in Sittingbourne is one of eight strategically placed locations which serves patients all over the UK. Heading up the Life Couriers UK operations, and a Sittingbourne resident, Natalie Mitchell has seen the expansion of the business from serving 25,000 patients monthly to over 55,000, while maintaining a 99.99% delivery success-rate – a testament to the trust patients and companies place in the service.

At its core, Life Couriers is more than just a delivery service: it is a lifeline for patients across the UK. By combining logistical expertise with a steadfast commitment to putting patients first, the company shows its dedication to enhancing lives through innovation, precision, and care. This success is measured not just in deliveries made but in improving the lives of those they serve.

www. lifecouriers.com/en/contact

exceptional business growth in Kent

businesses at the awards presentation, which advise local businesses through the opportunities

more of our members will earn a place in this

Photography by Matthew Walker

Cover Feature | Environment

Companies urged to get ready for change

From new food waste legislation coming in to ensuring your marketing campaign is sustainable, every business needs to ensure it isn’t ‘green’ about going green.

The Simpler Recycling legislation comes into effect across England from 31 March – and Countrystyle Recycling has all the information you need to know to be prepared.

Companies urged to get ready for food waste changes

Businesses should now bw ready for the biggest changes to the way food waste is handled in a decade.

Designed to improve the nation’s environmental performance, the Simpler Recycling legislation came into effect across England from 31 March. It requires food waste to be separated from other general waste streams before being collected.

All businesses employing 10 people or more, as well as prisons, hospitals, care homes, office blocks, independent schools and colleges, garages and transport hubs, that generate more than 5kg of food waste per week, will need to comply.

Countrystyle Recycling, the Kent-based family-owned waste management company, is giving away a free guide to help businesses across Kent and the South East navigate the new rules and help them prepare for the changes.

When the legislation comes in, all businesses will need to separate their waste into general waste (non-recyclables), food waste, and dry recyclables (paper and card, plastic, glass and metals) with the aim to reduce contamination, increase recycling rates and reduce landfill.

Martin Heathcote, Chief Executive of Countrystyle Recycling, said: “The changes are a step in the right direction in terms of reducing our environmental impact and we’re here to support businesses through the process.

“The biggest change under the new legislation is for businesses employing more than 10 people that create more than 5kg of food waste per week, as they will have to separate it from their dry recycling and general waste.

“Businesses will need to do an audit of their waste, plan for additional bins and budget for new collection services while also training their staff and partnering with a licensed provider, if they are going to be compliant.”

Countrystyle’s almost 500-strong team operates a fleet of 294 commercial vehicles including service vans, skip loaders, hook loaders, dustcarts and articulated tractor units. It currently collects more than 70,000 tonnes of food waste and is committed to helping its customers make a seamless transition to the new regulations.

Food waste collected in Kent goes to Blaise Farm, near Kings Hill, which is owned by Countrystyle’s parent company Heathcote Holdings. It is then loaded into an anaerobic digester and the food waste generates gas which is turned into electricity and put back into the National Grid. The remaining digestate, which is heavy in nutrients, is used by FGSAgri, another of Heathcote Holdings’ subsidiaries, and applied to farmland as fertiliser across Kent.

The food waste collected by Countrystyle is also combined with garden waste and turned into compost by another sister company, Envar, based in Cambridgeshire.

Martin Heathcote added: “Collecting and processing food waste is a vital part of the country’s efforts to reduce our environmental impact. Thanks to the combined efforts of Heathcote Holdings, we can recycle and repurpose it for energy, fertiliser or compost and stop it going to landfill where it generates harmful methane gas.”

To download the free guide and find out more about how the changes to the food waste legislation, visit www.countrystylerecycling.co.uk/food-regulations-guide/.

Cover Feature | Environment

Eco-Conscious Creativity: Strategies for Sustainable Graphic Design

With the worldwide environmental crisis we’re facing in 2025, DayOne recognises sustainability is not optional. Graphic designers can support this mission by adopting some of these eco-friendly strategies that reduce environmental impact without compromising creativity.

Sustainable Materials/Print Practices

Traditional printing methods have historically contributed to deforestation and pollution. To mitigate these effects, selecting recycled or Forest Stewardship Council (FSC)-certified paper is essential. Also, by embracing digital printing technologies we can make significant water savings.

Reducing Digital Carbon Footprint

Digital Media carries its own carbon footprint. Designers can contribute to energy efficiency by optimising images, implementing energyefficient coding practices and selecting green web hosting services that utilise renewable energy sources.

Designing for Longevity vs. Fast Consumption

Creating timeless, modular designs reduces waste and fosters consistent branding by designing for longevity rather than short-term campaigns.

The Power of Visual Communication in Sustainability

By creating clear, compelling visuals, designers can effectively communicate complex environmental issues, fostering greater public awareness and engagement. However, it’s imperative to ensure that the claims are not greenwashing but reflect genuine sustainability efforts.

Collaboration and Industry Accountability

Engaging with sustainable design certifications and supporting carbon offset programs are tangible steps toward this goal. Moreover, partnering with suppliers and printers who adhere to ecofriendly practices ensures that sustainability is integrated throughout the supply chain, for example DayOne contributes to the high-integrity initiatives run by Ecologi.

Small Changes, Big Impact

By thoughtfully integrating these practices, businesses and designers can contribute to a more sustainable future. If these are changes, you’re interested in making within your design, then let’s chat!

For further information please visit: dayonedesign.co.uk

EchelonVias: Sustainable Content Production

Shockingly, 84% of ad spend is wasted on unsuccessful campaigns that miss the mark, while businesses waste up to 20% of their budget due to lack of strategic planning and 70% of ad spend returns less than £2 per £1 spent. For Kent’s SMEs and growing firms around the UK, that’s revenue lost.

We’re here to change that, and 2025 is the year when EchelonVias brings sustainable, impactful content production to a business near you. Founded with a passion to tackle the industry’s toughest challenges: waste, poor strategy, and unmeasured returns. We know that meaningful and efficient strategic crafted marketing content which drives measurable ROI can be achieved for the good of business and the planet. By driving down waste, we drive down costs. Sustainability defines us and we are pursuing ISO 14001 in Sustainable Compliance offering a unique service of measuring and managing carbon footprints for every project. This ensures ecofriendly campaigns that align with EU directives, slashing the £5 billion annual ad waste burden. Our upcoming CredAd platform amplifies this by using blockchain innovations like those from industry leaders to track budgets, offset carbon and provide transparency.

Whether you’re a startup needing a crafted, green online presence or a brand craving sustainable growth, we are your partner across digital and print channels. Businesses deserve advertising that’s ethical and engaging. EchelonVias delivers both.

Visit echelonvias.com to learn how our carbon-neutral solutions and footprint tracking service can transform your next campaign.

❛❛ We know that meaningful and efficient strategic crafted marketing content which drives measurable ROI can be achieved for the good of business and the planet. By driving down waste, we drive down costs. ❜❜

Lemon Labels is a family-owned business operating in Ashford, Kent for nearly two decades, we have developed a deep understanding of how the small choices we make every day can have a significant impact on the environment.

As part of our drive to be a responsible label maker, in 2021 we moved our production facility into a new A+ energy-rated facility to reduce energy waste, we followed up by installing solar panels and providing electric vehicles for our sales team, we have installed non-hazardous ink cleaning stations, we utilise carbon neutral delivery services and have been using as much recyclable packaging as possible for many years.

From our sourcing of eco-friendly materials to our dedication to reducing waste and energy consumption, we ensure that our processes align with our values. By continually researching and adopting the best environmental labelling practices, we are not only helping businesses promote their sustainability efforts but also leading by example. Our team works tirelessly to provide innovative, high-quality labelling solutions that meet the unique needs of our clients. Whether it’s a small batch of eco-friendly labels or large-scale labelling requirement, we ensure that our products meet the highest standards.

As a family-owned business, we pride ourselves on our personal commitment to quality, integrity, and the environment. Over the past 20 years, we have built lasting relationships with clients who trust us for reliable, cost-effective, and sustainable labelling solutions. We work closely with every client to create custom solutions that not only meet industry standards but also reflect their unique brand values and environmental goals.

In June 2024, we partnered with Ecologi, a UK-based climate action platform who enable businesses to fund high-impact, high-integrity climate solutions, including reforestation, carbon removal, and habitat restoration projects. Since its inception, Ecologi has facilitated the planting of over 80 million trees worldwide, and Lemon Labels is proud to contribute to this effort by funding over 1,800 trees since June 2024. With every order placed with us, Ecologi plant another tree, helping our efforts to restore our planet.

Popular

Sustainable Label Solutions

LINERLESS LABELS

Linerless labels are a type of adhesive label that does not require a backing paper, making them more environmentally friendly and cost-effective. These labels are typically made from a specially designed material that allows them to be rolled up without the need for a liner or a backing, reducing waste and offering more efficient storage and transportation options. These labels are perfect for shipping and address labels.

THIN LINER LABELS

The challenge with traditional label liner material is that there is a lack of suitable recycling options currently in the UK due to the silicone coating on the liner material, making it unsuitable for traditional paper product recycling routes. This type of material doesn’t remove the liner from the supply chain but instead reduces the thickness of the liner, and in doing so, reduces the volume of label liner material for the end user to dispose of; if we can’t altogether remove the liner material, let us reduce the quantity of it.

This new liner creates a reduction of nearly 20% in material. To put this into context, it is estimated that Amazon delivered approximately 17.4% of the estimated 5 billion packages delivered in the UK in 2024, and these packages would each have one address label per package. If Amazon alone adopted this thin liner technology, this would result in a reduction of label liner waste of approx. 140,000 tonnes per year, and if every parcel in the UK was delivered using a thin liner label, the liner waste would be reduced by nearly 1 million tonnes per year. To visualise this, 1 million tonnes is the equivalent of 150,000 elephants, or more than 66,500 double decker buses!

RECYCLED LABELS

We also have a range of materials available with a 100% recycled paper content for applications that the above solutions are not suitable for.

Still here and still banging the same drum!

By Rob Robinson Sustainable Business & Circular Economy Programme Manager, KCC

The publication of this special issue of Thinking Business sees me creep past 9 years at Kent County Council. Over this time we’ve co-developed and worked on many local, regional and international projects, with an ever-growing list of forward-thinking organisations that have followed through on their plans. The constant throughout has been understanding underlying needs. This may be the need to realise building efficiencies, effect improvements to operations or simply identifying what opportunities and business cases might be pertinent in each sector scenario.

The case studies page (https://lowcarbonkent.com/case-studies/) on our Low Carbon Kent website covers many such examples. Firms just like yourself, seeking justification to move ahead with one or more projects that they may have been mulling over for a period of time. If you’ve been inspired by any of the ‘greening’ activities or technologies included in this issue then we’d suggest grasping the nettle and looking closely at what could suit your business.

As may already have been covered elsewhere, both the Procurement Act and Simpler Recycling regulations coming into play this Spring have brought the wider context into even sharper focus on the back of a year of tightening supply chain, consumer and staff demands to commit to tangible CSR and/or net zero targets.

Low Carbon Kent remains an accredited IEMA training centre and we are ready and willing to run tailored workshops (https://lowcarbonkent.com/training/) with managers and workforce on how best to identify then move forward with decarbonisation plans and collaboration opportunities.

We’ve also partnered with Thanet District Council and a number of NHS trusts across Kent, using this training to help the region realise its potential with a view to embedding green skills and a just transition to a low carbon economy, please feel free to reach out if you’re interested in joining up too.

You’ll see from two of our featured project strands highlighted herein (Growing Green and United Circles) that there are many themes that overlap into this sphere, the vast majority strongly rooted in common sense and brimming with additionality and co-benefits.

Like Trigger’s broom, the drum we’ve been beating might not be exactly as it was back in 2016, but the rhythm we’re playing to in 2025 should resonate stronger than ever!

Going Green? That’s food and drink to some

Exclusively designed for local horticultural and plant-based food and drink businesses, Growing Green is delivered by Growing Kent & Medway, in partnership with Low Carbon Kent. It follows a successful pilot which ran in 2022. Projects developed by businesses in the pilot programme included machines that turned food waste into new products, a bottle-return reward scheme and rainwater harvesting systems.

Participants in the three-month flexible programme will gain valuable insights into reducing their energy use, optimising resource use, and finding new ways to create value from their waste materials.

Successful applicants can benefit from the following support to help achieve their net-zero goals.

- Accredited training

- Professional membership

- Environmental sustainability assessment and green action plan

- Grant of up to £7,000

- Networking and events

Our accredited training and tailored support are intended to help business owners be more confident and knowledgeable about the environmental impact of their operations.

We envision the skills gained through Growing Green will inspire them to continue their environmental sustainability journey beyond the programme, to not only help make Kent a greener place to live and work but to provide tangible opportunities for commercial benefits, efficiencies and collaboration too.

The programme will train small groups throughout 2025, with the final in-take this June. For further information and to apply for a place, visit the Growing Green website. (https://www.growingkentandmedway.com/growing-green/)

Creating a South East Hub for Circularity

Autumn 2024 saw the launch of two key projects which should bring huge value to our region’s economy and also our communities over the coming years. KCC are one of only a handful of UK partners chosen to participate in any of this round of Horizon Europe research projects. United Circles (https://www.cartif.es/en/start-up-projecteconomy-circular-united-circles-circles-cartif-reduction-wastesymbiosis-industrial-urban/ )is a wide-reaching 4-year programme to enable the creation of a number of innovative business models making the very best use of key resources throughout each region.

The South-East England cluster will act as a local hub for activities, community training and facilitation of industrial symbiosis opportunities across Kent and beyond across a wide array of sectors. This will enable industries in the county to learn lessons across borders and collaborate on solutions and challenges closer to home, namely transforming current waste streams into valuable resources.

We’re also looking to create and support collectives of businesses working in re-use and re-manufacture across the region, with ‘living lab’ opportunities for our communities also developed under another exciting research project REGENYSYS (https://www.ucl.ac.uk/circularity-hub/regenysys).

As you can tell, we’re looking to make the very best of collaboration efforts regionally and internationally to help realise important economic and environmental outcomes through the circular economy linked to the Kent and Medway Economic Framework (https://www.kent.gov.uk/about-the-council/strategiesand-policies/service-specific-policies/economic-regeneration-andplanning-policies/kent-and-medway-economic-framework).

Please do engage with us through your networks and flag relevant activities with us via lowcarbon@kent.gov.uk

College pioneers net zero transformation at Kent campuses

MidKent College, a Patron of Kent Invicta Chamber, are nearing completion of their pioneering transformation in the way its Maidstone and Medway campuses are powered and operated.

The College’s ambitious ZERO initiative is moving into the final phase of development. The transition to sustainable energy is due this summer.

The ZERO project encompasses a range of sustainability-focused measures that will transform the management of the College’s campuses and day-to-day working practices. The switch to sustainable energy includes the installation of large solar panel arrays (including the largest vertical solar installation in the UK), as well as ground and air source heat pumps.

Before embarking on Project Zero the college’s carbon footprint revealed emissions exceeding 4,400 cubic tons per year. The project will cut total carbon emissions by 70% and eliminate gas use entirely by removing gas boilers a year after completion, wiping out the gas bill. In addition, the College will generate electricity onsite to power its campuses and expects to generate surplus energy in the summer for battery storage or return to the grid, offsetting winter demands.

“This project represents a transformative step forward for MidKent College,” said Martin Peat, Executive Director of Finance and Facilities, who is leading the ZERO initiative. “While we experienced some temporary disruption during these works, the long-term benefits will be profound. Generating our own electricity and moving away from fossil fuels will position us as a leader in sustainability within the education sector.”

Maidstone and Medway

Each campus at Maidstone and Medway had different challenges and required different solutions. Solar panels have been installed and await connection to a substation, while ground and air source heat pumps are set to supply heating and hot water by May, paving the way for the removal of outdated gas-powered systems.

At Medway, a new plant room arrives imminently. Key components for air source heat pumps and batteries were delivered and installed via a crane lift, marking a significant milestone.

At Maidstone, 12km of pipework was sunk in boreholes and solar car ports will shortly be installed in the carpark, further enhancing the College’s renewable energy capabilities.

A Vision for the Future

The ZERO project is a cornerstone of MidKent College’s commitment to sustainability, and completing the switch to sustainable energy will deliver long-lasting benefits for both the environment and the College community.

To learn more about the ZERO project and its progress, visit www.midkent.ac.uk/zero.

Who is Dave?

Dave is an independent sustainability director, working with SMEs on a fractional (part-time) basis to help them solve their ESG (Environmental, Social, and Governance) and sustainability needs.

Two years ago, Dave left his corporate career as an Operations Director to use those same skills to support businesses in addressing sustainability & ESG through a commercial lens.

Today, he’s worked with over 50 businesses to help them go from zero to hero. Avoiding the shiny but costly paths, he takes them on a journey to not only minimise their impact but also maximise the value it delivers— winning more work, reducing costs, and becoming leaner businesses.

Ask the Expert

As a small business, does ESG really impact me?

Yes. And it’s not a question of if, but when. For SMEs, the pressure isn’t really coming from things like regulatory pressure but is being driven by larger supplier relationships and rapidly changing expectations when it comes to winning new business. More and more frequently, small businesses are being asked by their larger partners or corporate clients to evidence the efforts they’re making. This is especially true when tendering for contracts, bidding for new work, or renewing relationships.

How do you properly address those questions?

The expectation is that you can communicate your efforts and provide evidence that shows what you’re saying is actually happening. Without evidence or data, your response holds no weight. Many businesses initially talk about being ‘environmentally aware’ or say ‘we look to be sustainable,’ but when pressed for details, it quickly becomes clear there’s nothing behind the statement.

Two clients I work with today engaged me following similar awkward conversations with large clients, which resulted in ultimatums. The process for what good looks like is a combination of communicating:

1. Where you are today

2. Showcasing the impact of what you’re doing with evidence

3. Your longer term plans & commitments

Using this approach, those two businesses not only renewed those relationships but one won a £5 million contract, with their sustainability efforts cited as the main differentiating factor.

What’s a good starting point?

Like anything in business, you need a plan. Without it, you risk running from pillar to post, spending effort in unnecessary places, or simply not knowing where to begin.

To start, I’d recommend three things:

• Understand what your peers (and competition) are doing. You don’t need to be perfect, but better than your competition is a great start.

• Keep it simple. Start by looking at policies and behaviours to drive change. Don’t jump straight into spending money.

• Recognise this is about communication. Being able to tell your story effectively is far better than doing loads but not being able to showcase it properly.

How can I help you?

Fractional support is an excellent option for smaller businesses on a budget. By supporting you for anything from a few hours a month up to a few days, I can help you address all these issues and get you on the right path. Whether it’s about just getting started or becoming best-in-class, let me reduce the burden, get stuff done (so you don’t have to), and put you in the shop window.

Special Offer for KICC Members

For the first five KICC members to contact me, I’m offering a free free sustainability maturity analysis.

Here’s what you’ll get:

• 1hr discovery workshop

• I’ll run short analysis to gauge your current maturity, strengths, and opportunities.

• This will be summarised in a custom report, covering your current state of play, what you need to be aware of, the gaps to close, and what good looks like.

To grab one of the five spots or to ask any questions, contact me at dave.carter@auditel.co.uk

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How Newman could help you identify improvements and savings

As a Crowborough-based family business founded in February 1980, Newman Business Solutions Ltd has been supplying and maintaining office imaging (copy, print and scan) systems for 45 years.

Over the decades, Newman Business Solutions Ltd, which covers Sussex, Surrey, Kent and London, has evolved in line with technologies and today the business consists of four main business units comprising Office Imaging & Document Systems (Hardware & Software), IT Systems Services andInfrastructure, Business Telephony and Telecoms including Broadband and Mobiles and AV Solutions.

The team at Newman is made up of more than 40 talented managerial, technical, sales, administrative and business operations, many of which are longstanding and where colleagues have been with the company in excess of 25 to 30 years.

Many of the Newman customers are so thrilled with the solutions and service Newman provides, they come back to ask for supplementary office requirements. Amongst other things supplied to customers, Newman has provided furniture and dictation systems, stationery and paper. In addition, the business also has a print bureau that specialises in offering bespoke print solutions and outsourced print services producing booklets, leaflets, artwork and proofs.

Even today, in 2025, Newman still has customers who started that relationship back in 1980 when the company was formed, something Newman puts down to its exceptional service, saying: “We simply do things right, the way they should be done and treat our customers fairly.” Newman has an enviable customer retention ratio.

One service offered by Newman which could benefit your business is a print audit.

A print audit is a comprehensive assessment of a company’s printing environment, including the devices, usage, costs, and efficiency of printing. The goal of a print audit is to identify areas for improvement, such as reducing waste and costs, and improving productivity.

A print audit can help businesses:

Identify inefficiencies

A print audit can help identify areas where resources are being wasted, such as departments printing more than necessary or printers being underutilised.

Reduce costs

A print audit can help identify areas where costs can be reduced, such as by consolidating multiple devices into one multifunctional printer.

Improve productivity

A print audit can help identify areas where productivity can be improved, such as by upgrading outdated printers.

Improve security

A print audit can help identify areas where device and document security can be improved.

A print audit typically involves collecting data on print activities over a set period, analysing the data to identify areas for improvement and then creating a report with recommendations for improvement.

The process and results of a print audit can vary depending on the size of the organisation and the complexity of the environment.

To get in touch, see www.newmanbs.co.uk

How smart is your building?

In today’s rapidly evolving technological landscape, the concept of smart buildings has transitioned from a futuristic vision to present-day necessity. Zircon Smart Buildings stands at the forefront of this transformation, offering innovative solutions that not only enhance operational efficiency but also promote sustainability and cost savings. At the core of Zircon’s approach is the integration of advanced technologies to create intelligent environments. By partnering with leading tech companies, Zircon ensures that each building is equipped with state-of-the-art systems tailored to its unique needs. This collaborative strategy guarantees that the implemented technology is both compatible and effective, delivering tangible return on investment.

One of the standout offerings from Zircon is their comprehensive energy assessments. These evaluations provide a detailed breakdown of a building’s energy consumption, identifying areas for improvement and recommending the integration of smart technologies to optimise usage. Such initiatives have been shown to reduce energy

costs by up to 25 per cent, ensuring compliance with energy regulations and contributing to global net-zero goals.

Beyond energy efficiency, Zircon’s smart building solutions encompass a range of benefits, including enhanced operational efficiency, datadriven insights, improved occupant comfort, and heightened security. By automating and controlling building systems such as heating, lighting, ventilation, and air conditioning, these smart solutions not only create more efficient spaces but also lead to substantial cost savings.

Improving our approach

to

delivering quality service and products, in a safe and sustainable way

Prioritising continuous improvement and adaptability is of utmost importance to Leiach Electrical Contractors (LEC Ltd).

The Rochester, Kent-based business says it excels at what it does, but nevertheless always strives to push itself further. The drive to better serve its clients comes alongside its commitment to prioritise environmental responsibility and regional sustainability goals.

Achieving the three key ISO Certifications has been a transformative journey for LEC Ltd. It has enabled the company to reassess its processes, procedures, and policies, enhancing operational stability and identifying areas for improvement.

In essence, Zircon Smart Buildings is redefining the way we interact with our built environments. Through commitment to quality, sustainability, and innovation, we’re paving the way for a smarter, more efficient future in building management.

To find out more, visit zirconac.com

The certification journey has been a collective effort, from Directors to administrators, fully qualified electricians to apprentices, each team member played a crucial role in delivering the changes needed to demonstrate to ISOQAR assessors that LEC was ready for certification.

As LEC continues on this path of growth and development, they welcome feedback, ideas, and suggestions on how they can further evolve their operational approach and goals in Quality, Environmental, or Health & Safety Management. Whether you are considering ISO Certification for your own business or simply want to learn more about LEC’s experience, they are open to sharing knowledge and collaborating for mutual success. LEC says this is just the beginning of their journey towards excellence, and they look forward to continuing to raise the bar in all aspects of operations.

For more information, visit: www.leiach.co.uk

Unique amongst private healthcare providers, we are a Private Limited Company and a fully owned subsidiary of East Kent Hospitals University NHS Foundation Trust, with sites in:

• Ashford (William Harvey Hospital)

• Canterbury (Kent & Canterbury Hospital)

• Margate (Queen Elizabeth Queen Mother Hospital)

This month, Spencer Private Hospitals are sharing information on their external partners who run clinics at their Ashford and Margate branches.

Hidden Hearing

Hidden Hearing hold hearing clinics out of Spencer Ashford and Spencer Margate and have teams of hearing care professionals, all highly specialised and dedicated to helping more people hear better with no need to wait for a referral from a specialist such as an ENT Consultant.

Hidden Hearing are on a mission to help more people love their ears. By combining their personal approach, expertise, advanced hearing technology, and comprehensive aftercare, they can deliver personalised hearing care and solutions tailored specifically to each person.

Find out more about Hidden Hearing at www.hiddenhearing.co.uk

Clinic Sese

Clinic Sese utilise our Ashford and Margate branches to deliver their aesthetic clinics and are experts in aesthetic enhancements, aesthetic facial corrections and medical weight loss.

Whether sculpting your face, smoothing your hands or looking after your body, there is no ‘one size fits all’ and Clinic Sese recognises this and acknowledges each person’s uniqueness which is the essence of Clinic Sese.

Other services in Clinic Sese’s portfolio includes wellbeing, blood testing and hormone health for men and women.

Clinic Sese Winner ‘Best Regenerative Aesthetic Kent 2024’.

Clinic Sese Winner ‘Best Non-Surgical Aesthetics & Wellbeing Clinic 2025 – Kent’.

Find out more about Clinic Sese at www.clinicsese.com or email thelobby@clinicsese.com or call 07395 046957.

Private GP Services in Kent

Take Charge of Your Health with Dr Alexandra Mansell’s GP Services at Spencer Private Hospitals in Ashford.

Dr Mansell offers a personalised and holistic GP service, combining her unique dual training as a nurse and doctor to provide comprehensive, patient-centered care and ensures you are treated as an individual.

As a busy working mother herself, Dr Mansell understands the pressures of balancing family, work and health and is committed to offering care tailored to your needs.

Her clinics also streamline paediatric referrals, ensuring that children receive prompt and specialised care

Dr Alifrangis is an experienced GP with an interest in Women’s’ health and sport and exercise medicine.

She trained and qualified at University College London in 2011,

when needed.Dr Mansell’s offers bespoke health assessments which are designed to take a preventative and proactive approach to your well-being.

For businesses, these assessments help keep your workforce healthy by identifying potential health issues early, reducing time off work and ensuring a productive team.

For individuals and businesses alike, Dr Mansell offers a trusted, holistic approach to health that you can rely on.

Book your appointment or enquire about tailored health assessments today via her website and prioritise health that fits into your busy life www.drmansellgp.com

Dr Amilia Alifrangis works from Spencer Private Hospitals, Margate.

and since then has worked in NHS clinics, urgent care centres across London and Kent.

Dr Alifrangis has previously worked for Bupa Health Clinics for seven years, carrying out health screening, GP appointments, menopause consultations and medical leadership roles.

She is also a Senior Lecturer in Medical Education at Kent and Medway Medical school, and a GP appraiser.

Through these roles, Dr Alifrangis has gained considerable experience of caring for patients from all

backgrounds, and offers a whole person, preventative care approach in her consultations. Advice and treatment is tailored to your needs and follow up support can be provided to help achieve specific health goals. She brings these skills and experience to her clinics and offers face to face appointments, Menopause / perimenopause consultations and health assessments.

Clinics are offered weekly, and can be booked directly through Spencer Private Hospitals website or by visiting www.thebaygp.com

Credit boost for defence exporters welcomed - BCC

Further support for the defence industry has been announced by the Chancellor which will see billions of pounds unlocked for UK defence companies that export overseas.

UK defence exporters are set to benefit from £2 billion increase to UK Export Finance lending capacity, which Rachel Reeves said will unlock opportunities for UK defence exports such as missiles, aircraft and armoured vehicles overseas.

The uplift, which will increase UKEF’s lending capacity from £8 billion to £10 billion, will increase the competitiveness of this country’s defence industry, allowing UK exporters to grow their business through sales to UK’s allies around the world, and bolstering supply chains.

UKEF’s recent support for the defence sector includes an £8.8 billion guarantee for exports of air defence systems to Poland, support for the export of Typhoon aircraft to Qatar and support for the sale of ex-Royal Navy mine-hunting vessels to the Ukrainian Navy.

It follows the recent £1.6 billion commitment announced by the Prime Minister to supply thousands of advanced air defence missiles to Ukraine, which supports 700 existing jobs at Thales in Belfast.

Responding to the Chancellor’s announcement of extra finance for the UK’s defence exporters, William Bain, Head of Trade Policy at the British Chambers of Commerce, said:

“Defence and security are key sectors for UK manufacturing export companies. In 2023, defence export orders were worth £14.5 billion to the UK economy, with the focus on aerospace exports to European partners.

“This £2 billion uplift in the credit facilities of UK Export Finance takes the total on tap to support overseas sales of defence products to £10 billion. This will support jobs, boost an increasingly important sector of our economy and help UK firms meet growing defence procurement needs.

“Defence spending is set to increase among our key European partners, as well as to 2.5% of GDP here in the UK by mid-2027. Against this background, UK firms should be well placed to provide the hardware and services needed to strengthen our common security goals across Europe, and elsewhere.”

❛❛ In 2023, defence export orders were worth £14.5 billion to the UK economy, with the focus on aerospace exports to European partners.

US tariffs hit UK businesses

The introduction of 25 per cent tariffs on exports of UK steel and aluminium to the United States “plunges business into a new age of uncertainty”.

William Bain, Head of Trade Policy at the British Chambers of Commerce, said:

“This is a difficult day for trans-Atlantic trade and plunges businesses, in both the US and UK, into a new age of uncertainty.

“Products made with UK steel and aluminium play an important part in many supply chains in the US. Both sides will now be facing up to negotiations on how the burden of these new tariffs will affect businesses in both countries.

“Despite this action, UK firms will want to keep trading with their customers and clients in the US and vice versa. Our commercial, investment and trading relationships remain strong.

“Tariffs mean prices and costs will inevitably go up and this is a lose-lose scenario for consumers, businesses, and economic growth. More tariffs are also on the agenda for the start of April which will add fresh uncertainty into the mix.

“BCC research shows that 63 per cent of our manufacturing exporters were concerned about the impact of tariffs before their introduction.

“But this setback does not mean we have reached the end of the road in terms of negotiations. Tariffs can be lifted at any time.

“Businesses will be looking to the UK Government to continue dialogue, with the US, to resolve this situation and restore certainty for firms, which has been badly lacking over recent weeks.

“Against this background, a series of tit-for-tat tariffs could easily spiral into an all-out trade war and would do the UK little benefit.

“We must keep talks alive and retaliatory tariffs should only be used as a means of last resort.

“If talks succeed, it would be a win-win, bringing welcome stability and pro-growth economic conditions for both sides.”

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Economic growth suffers as firms face tough times ahead

An “avalanche of cost pressures” on businesses means that the economy is “in trouble”.

The Office for National Statistics (ONS) GDP monthly estimate for January 2025 revealed that the monthly real gross domestic product (GDP) is estimated to have fallen by 0.1% in January 2025, mainly caused by a fall in the production sector, after growth of 0.4% in December 2024. Real GDP is estimated to have grown by 0.2% in the three months to January 2025, compared with the three months to October 2024, mainly because of growth in the services sector.

Production output fell by 0.9% in January 2025, following growth of 0.5% in December 2024, and fell by 0.9% in the three months to January 2025, with manufacturing output driving both the monthly and three-month falls.

Construction output fell by 0.2% in January 2025, following a similar fall of 0.2% in December 2024. The fall in monthly output in January 2025 came solely from a fall of 0.7% in new work, as repair and maintenance grew by 0.4%. Construction output is estimated to have grown by 0.4% over the three months to October 2024, compared with the three months to October 2024.

Stuart Morrison, Research Manager at the British Chambers of Commerce, said: “With businesses facing an impending avalanche of cost pressures, it’s unsurprising that growth is in trouble. With GDP shrinking in January and an expansion of just 0.2% for the three months prior, the economy was treading water.”

The BCC’s Quarterly Economic Forecast (QEF) has revised down growth expectations for 2025, as firms deal with a raft of rising cost pressures.

Business investment and exports are likely to suffer this year because of the impact of the National Insurance rise and global uncertainties. Inflation and interest rates are also expected to stay higher for longer.

The QEF expects the UK economy to grow by 0.9% in 2025, revised down from the previous forecast (1.3%). This year’s limited growth will be driven largely by increased day-to-day Government spending. GDP is expected to rise in 2026 to 1.4% but that is also slightly down from the last forecast (1.5%).

Inflation is now expected to remain above the Bank of England’s target until the last quarter of 2027. CPI is forecast to be 2.8% in Q4 2025 (up from 2.2% in the last forecast), before falling to 2.1% by the end of 2026 and 2% in Q4 2027.

Unemployment is expected to rise to 4.6% by the end of 2025, compared to 4.5% in the previous forecast. The rate is then predicted to remain at that level for the rest of the forecast period, as labour costs reduce business appetite for hiring.

Firms will struggle to invest in 2025, as they grapple with rises in National Insurance and the minimum wage. Business investment has been revised downwards for 2025 to 0.6%, compared with 0.9% in the previous forecast. The picture is then expected to quickly improve, reaching 1.8% in 2026 and 2.0% in 2027.

“Our latest forecast predicts a tough year ahead, with the economy growing just 0.9% in 2025, driven largely by increased Government spending,” he continues.

“The National Insurance hike is looming large for businesses and will hit investment, recruitment and prices in the coming months.

“To unlock growth, the Government should publish a tax roadmap on National Insurance and business rates. This would

enable firms to know when costpressures will ease, allowing them to plan their investment decisions.

“They also want to see movement on infrastructure development and renewed support for exports, so they can navigate the choppy waters ahead with more confidence.”

The QEF was the winner of the 2024 FocusEconomics award for best GDP forecast.

ICAEW CHARTERED ACCOUNTANTS

Every month we bring you a mix of information sessions, networking events, and training sessions with some of the top local business professionals from an array of different industries. Each event is designed to offer invaluable up-to-date information tailored to our attendee’s wants and needs, as well as networking opportunities to help you grow your business.

Every month we bring you a mix of information sessions, networking events, and training sessions with some of the top local business professionals from an array of different industries. Each event is designed to offer invaluable up-to-date information tailored to our attendee’s wants and needs, as well as networking opportunities to help you grow your business.

With a mix of events held online and face-to-face across Kent, you’re sure to find the right one for you.

With a mix of events held online and face-to-face across Kent, you’re sure to find the right one for you.

Business Bites Facts Tell, Stories Sell

Business Bites Facts Tell, Stories Sell

Tuesday 15th April 2025

Tuesday 15th April 2025

Online via Zoom | 1:00pm - 1:30pm

Online via Zoom | 1:00pm - 1:30pm

Members: Free to Attend | Non-Members: Free to Attend

Members: Free to Attend | Non-Members: Free to Attend

If you’ve got a great product or service but struggle to generate leads or close sales, the issue isn’t your offering –it’s your messaging. When prospects don’t instantly understand how you can help them, they move on to someone whose marketing is clear.

If you’ve got a great product or service but struggle to generate leads or close sales, the issue isn’t your offering –it’s your messaging. When prospects don’t instantly understand how you can help them, they move on to someone whose marketing is clear.

In this powerful webinar, you’ll discover how to craft messaging that captivates and converts. Using a proven storytelling framework adopted by the world’s top brands, you’ll learn how to position yourself in the right role within your brand’s narrative.

In this powerful webinar, you’ll discover how to craft messaging that captivates and converts. Using a proven storytelling framework adopted by the world’s top brands, you’ll learn how to position yourself in the right role within your brand’s narrative.

Business Talks

Business Talks

Thursday 17th April 2025, West Kent Shooting School

Thursday 17th April 2025, West Kent Shooting School

Members: £12.00 + VAT | Non-Members: £20.00 + VAT 10:30am - 12:30pm

Members: £12.00 + VAT | Non-Members: £20.00 + VAT 10:30am - 12:30pm

Come and network at our next Business Talks event, held at the West Kent Shooting School. Discover the world-class shooting location, delve into the history of the school, and have a chance to test your aim with some clay pigeon shooting.

Come and network at our next Business Talks event, held at the West Kent Shooting School. Discover the world-class shooting location, delve into the history of the school, and have a chance to test your aim with some clay pigeon shooting.

Thursday 8th May 2025, Buckmore Park Karting

Thursday 8th May 2025, Buckmore Park Karting

Members: Free to Attend | Non-Members: £30.00 + VAT 10:30am - 12:00pm

Members: Free to Attend | Non-Members: £30.00 + VAT 10:30am - 12:00pm

During the session, you will be learning more about the operations and what goes into running a successful circuit. There will be an opportunity for those of you avid drivers to have a go around the track after the networking event.

During the session, you will be learning more about the operations and what goes into running a successful circuit. There will be an opportunity for those of you avid drivers to have a go around the track after the networking event.

Business Walks

Business Walks

Thursday 10th April April 2025, University of Kent 10:30am - 12:30pm | Members: Free to Attend | Non-Members: £30.00 + VAT

Thursday 10th April April 2025, University of Kent 10:30am - 12:30pm | Members: Free to Attend | Non-Members: £30.00 + VAT

It is well known that walking in nature can uplift your mental and physical well-being.

It is well known that walking in nature can uplift your mental and physical well-being.

With this in mind, why not come and join us for Business Walks and get ready to Connect, Collaborate and Support other business owners, professionals, and employees through walking and talking.

With this in mind, why not come and join us for Business Walks and get ready to Connect, Collaborate and Support other business owners, professionals, and employees through walking and talking.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

Chamber Connections

Chamber Connections

Tuesday 22nd April 2025, The Sports Trust, Folkestone

Thursday 1st May 2025, The Village Hotel, Maidstone (Sponsored by Knights)

Tuesday 22nd April 2025, The Sports Trust, Folkestone

Tuesday 20th May 2025, Dover Marina Hotel and Spa, Dover 10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT

Thursday 1st May 2025, The Village Hotel, Maidstone (Sponsored by Knights)

Tuesday 20th May 2025, Dover Marina Hotel and Spa, Dover

10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT

Join others for our very popular Chamber Connections networking event and receive a warm welcome from your Chamber representative on arrival, who will be on hand to help you meet new members of the business community.

Join others for our very popular Chamber Connections networking event and receive a warm welcome from your Chamber representative on arrival, who will be on hand to help you meet new members of the business community.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

Kent Construction Focus Group

Kent Construction Focus Group

Tuesday 13th May 2025, The Village Hotel, Maidstone

Tuesday 13th May 2025, The Village Hotel, Maidstone

Tuesday 3rd June 2025, The Village Hotel, Maidstone 7:30am - 9:30am | KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT

Tuesday 3rd June 2025, The Village Hotel, Maidstone 7:30am - 9:30am | KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT

Business Walks

Thursday 10th April 2025 | 10:30am - 12:30pm

Business Walks

University of Kent, Canterbury, CT2 7FG

Thursday 10th April 2025 | 10:30am - 12:30pm

University of Kent, Canterbury, CT2 7FG

Business Bites – Facts Tell, Stories Sell

Tuesday 15th April 2025 | 1:00pm - 1:30pm

Business Bites – Facts Tell, Stories Sell

Online via Zoom

Tuesday 15th April 2025 | 1:00pm - 1:30pm

Online via Zoom

Business Talks

Business Talks

Thursday 17th April 2025 | 10:30am - 12:30pm

Thursday 17th April 2025 | 10:30am - 12:30pm

West Kent Shooting School, Brenchley, TN12 7DG

West Kent Shooting School, Brenchley, TN12 7DG

Chamber Connections

Chamber Connections

Tuesday 22nd April 2025 | 10:30am - 12:00pm

The Sports Trust, Folkestone, CT19 5JU

Tuesday 22nd April 2025 | 10:30am - 12:00pm

The Sports Trust, Folkestone, CT19 5JU

Virtual Business Networking

Virtual Business Networking

Tuesday 29th April 2025 | 10:30am - 12:00pm

Online via Zoom

Tuesday 29th April 2025 | 10:30am - 12:00pm

Online via Zoom

Chamber Connections (Sponsored by Knights)

Chamber Connections (Sponsored by Knights) Thursday 1st May 2025 | 10:30am - 12:00pm

Thursday 1st May 2025 | 10:30am - 12:00pm

The Village Hotel, Maidstone, ME14 3AQ

The Village Hotel, Maidstone, ME14 3AQ

Business Talks

Business Talks

Thursday 8th May 2025 | 10:30am - 12:00pm

Every month we bring you a mix of information sessions, networking some of the top local business professionals from an array of invaluable up-to-date information tailored to our attendee’s wants help you grow your business.

Thursday 8th May 2025 | 10:30am - 12:00pm

Buckmore Park Karting, Chatham, ME5 9QG

Buckmore Park Karting, Chatham, ME5 9QG

Kent Construction Focus Group (KCFG)

The KCFG group is made up of companies in the Kent area within the construction sector, including architects, contractors, suppliers, land agents, and more. KCFG provides a one-stop shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

The KCFG group is made up of companies in the Kent area within the construction sector, including architects, contractors, suppliers, land agents, and more. KCFG provides a one-stop shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

With a mix of events held online and face to face across Kent,

Kent Construction Focus Group (KCFG)

Tuesday 13th May 2025 | 7:30am - 9:30am

Tuesday 13th May 2025 | 7:30am - 9:30am

Kent Construction Focus Group

The Village Hotel, Maidstone, ME14 3AQ

The Village Hotel, Maidstone, ME14 3AQ

Tuesday 6th August 2024 | Tuesday 3rd September 2024

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

Kent and Medway Business Summit

Kent and Medway Business Summit

The Village Hotel, Maidstone | 7:30am - 9:30am KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT

Tuesday 13th May 2025 | 8:00am - 4:30pm

Tuesday 13th May 2025 | 8:00am - 4:30pm

University of Kent, Canterbury, CT2 7FG

University of Kent, Canterbury, CT2 7FG

Hosted by members of the KCFG committee, Cheryl Causebrook and Ella Brocklebank, we bring you KCFG

Chamber Connections

Chamber Connections

Virtual Business Networking

Virtual Business Networking

Tuesday 29th April 2025 | Tuesday 27th May 2025

Tuesday 29th April 2025 | Tuesday 27th May 2025

Online via Zoom | 10:30am - 12:00pm

Online via Zoom | 10:30am - 12:00pm

Members: Free to Attend | Non-Members: £30.00 + VAT

Members: Free to Attend | Non-Members: £30.00 + VAT

Tuesday 20th May 2025 | 10:30am - 12:00pm

Tuesday 20th May 2025 | 10:30am - 12:00pm

The KCFG group consists of companies in the Kent area involved in construction, such as architects, surveyors, contractors, construction suppliers, and land agents etc.

Dover Marina Hotel and Spa, Dover, CT17 9BP

Dover Marina Hotel and Spa, Dover, CT17 9BP

Virtual Business Networking

Virtual Business Networking

Tuesday 27th May 2025 | 10:30am - 12:00pm

Tuesday 27th May 2025 | 10:30am - 12:00pm

Each event will be an eclectic mix of conversation topics as we interview our guest business and encourage questions from the attendees, making sure we bring you the networking event you want to be involved in.

Each event will be an eclectic mix of conversation topics as we interview our guest business and encourage questions from the attendees, making sure we bring you the networking event you want to be involved in.

Online via Zoom

Online via Zoom

KCFG provides a one-stop-shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

Kent Construction Focus Group (KCFG)

Conversations with our guest speaker will be followed by three breakout room sessions where attendees can delve deeper into this discussion or discuss their own topic in more depth.

Conversations with our guest speaker will be followed by three breakout room sessions where attendees can delve deeper into this discussion or discuss their own topic in more depth.

Tuesday 3rd June 2025 | 7:30am - 9:30am

Kent Construction Focus Group (KCFG) Tuesday 3rd June 2025 | 7:30am - 9:30am

The Village Hotel, Maidstone, ME14 3AQ

The Village Hotel, Maidstone, ME14 3AQ

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

Thursday 2 October 2025

Produced by Kent Invicta Chamber of Commerce

180+ Exhibitors

Networking Breakfast Gala Dinner Conference & Seminars

Meet the Buyer

The largest construction event in the region, bringing together Kent’s leading developers, subcontractors, material suppliers, manufacturers, architects, and more for a full day of networking, learning, and business opportunities. Whether you’re looking to discover new technologies, stay ahead of industry regulations, or build valuable connections, this is the must-attend event for the South East’s construction sector.

Conference streams for 2025:

Build 4.0: The Digital & Innovation Revolution

Embracing technologies and materials to drive smarter, more efficient construction.

Sustainable Futures

Advancing sustainable practices, materials and strategies for a resilient built environment.

Building Safety Act: Navigating the Next Phase

Adapting to the latest revisions, overcoming compliance challenges, and ensuring long-term building safety.

Strengthening the Future Workforce

Tackling the skills gap, fostering inclusivity, and shaping a thriving construction workforce.

Register for

Navigating the Challenges of Small Business in the UK: Insights from an Insolvency Practitioner

Owning a small business in the UK these days feels akin to steering a ship through a relentless storm.

The Kent Invicta Chamber of Commerce Quarterly Economic Survey for the first quarter of 2025 highlights pressures from increases in minimum wage, national insurance, business rates and energy costs, squeezing margins tighter than ever.

Many business owners are struggling to manage cash flow, which is often the lifeblood of their operations. The old adage “turnover is vanity, profit is sanity, and cash flow is king” rings true now more than ever and to enable this liquidity, businesses are freezing recruitment, cutting back on training and halting business investment to ensure their survival in these turbulent times.

Add to this the Capital Gains and Inheritance Tax changes and since the election in 2024 we have seen a significant withdrawal of funds from businesses, with £57 million siphoned into personal bank accounts, underscoring a growing apprehension about the future.

How to tell if a business is in trouble

Sadly, this storm will not be survivable for all businesses. A constant lack of cash flow signals trouble as do high interest payments and frequent debt repayment delays disrupting supply chains and future cash flow. All signal deeper financial and management issues. Falling margins can sap morale, elevate stress and increase erratic decision-making, causing key personnel to jump ship.

Many business owners find themselves overwhelmed by the mounting pressures and the fear of losing their livelihood, leaving them feeling very lost and alone.

Is it time to jump ship?

It is very easy to determine whether your company is insolvent. The Insolvency Act lays down a few simple tests, two of which stand out:

Balance sheet test: Are your assets less than your liabilities? Yes, you are unfortunately insolvent; No, you are probably not insolvent.

Cashflow test: Can you pay your debts as they fall due? Yes, you are not cashflow insolvent; No, you are probably trading insolvently and potentially have a problem.

Early action is vital

All may not be lost, but early action is vital. By seeking expert advice and support while there are still opportunities to change course, business owners can explore various options to rescue their business. At Frost Group, we support businesses, and their owners, to restructure and continue trading.

Experienced insolvency practitioners can assess the financial situation, identify the root causes of distress, and implement strategies to turn the business around, helping navigate these challenging times.

If you have explored every option and know your business is in trouble, DO NOT PANIC. It may only be a temporary problem that you can trade out of. You MUST seek further advice NOW, otherwise if it fails at a later date, you could find yourself answering questions made trickier as the bad outcome is already known. 20/20 hindsight can be a terrible bedfellow and might lead to you being asked to contribute towards the deficiency to creditors.

Reach out to a licenced insolvency practitioner for support. The sooner, the better. Every client’s needs are different when it comes to liquidation, and they will be able to talk you through your options and guide your next steps. If you need support to close an insolvent business, please contact Frost Group on 0345 260 0101 for a free confidential consultation or email enquiries@frostgroup. co.uk. We offer a range of liquidation options, with transparent pricing based on the complexity of the service required. Our friendly and compassionate team is here to help guide you through the CVL process and make a distressing time as easy and stress-free as possible.

Additionally, if you are lucky enough to be retiring or want a solvent exit, we can also help you to navigate the process of closing operations, leaving no outstanding matters and providing a potentially tax efficient and lucrative exit for company shareholders. We have fixed fee packages for the simplest to most complex liquidations at extremely competitive prices and are here to help.

Jeremy Frost, Licenced Insolvency Expert and Director of Frost Group

Photo credit Kate Darkins

Navigating business financial issues can be worrying and confusing. Frost Group’s experts are with you every step of the way.

Frost Group has more than 20 years’ experience in providing robust, honest, transparent and practical guidance and support for businesses who need to restructure or liquidate.

Our experienced and friendly team are your expert advisers committed to helping you achieve the best possible outcome.

With our robust approach, we help businesses understand what is happening at every stage of the process – so that there are no surprises.

BUSINESS RESCUE

Our business rescue packages offer a lifeline to help keep active insolvent businesses trading.

• Restructuring

• Refinancing

• Partnership Debt

• Time to Pay Your HRMC Debt

• Administration

• Creditors Voluntary Arrangement (CVA)

BUSINESS INSOLVENCY SERVICES

We understand it’s not easy – and we help businesses navigate a complex and worrying journey, in the simplest way possible. We work hand-in hand with businesses to design a solution which suits them best, providing clear, transparent and understandable guidance.

Our experienced and friendly team are your expert advisers committed to helping you achieve the best possible outcome.

• Creditors’ Voluntary Liquidation (CVL)

• Compulsory Liquidation

• Receivership

us

OTHER BUSINESS SUPPORT

• Members Voluntary Liquidation (MVL)

• Help For Creditors

• Insolvency Mediation

• Commercial Mediation

• Shareholder & Partnership Mediation

INVESTOR ENHANCE

Unlocking investments with bespoke liquidation and restructuring solutions in synergy with tax advice

The challenges of doing business in the UK

The UK presents a challenging environment for small businesses and investors. Professional investors often prefer New York over London for better client returns, highlighting concerns about the UK’s business climate.

Small business owners excel in delivering their products or services but often struggle with corporate governance and financial obligations. The increasing cost and bureaucracy associated with HMRC and Companies House are particularly burdensome, especially for those with limited financial resources. Additionally, small business owners frequently risk their personal

assets, yet they receive little support from government bodies. Meanwhile, politicians often avoid financial accountability, creating a sense of unfairness.

Regulation, while necessary, has become an industry in itself. Business owners, who are regular people trying to succeed, face ever-changing rules, complex tax policies, and rising costs. This environment discourages growth and innovation.

A significant amount of capital has already exited the small business sector in anticipation of the upcoming budget. Even social clubs, once community-driven, now face regulatory burdens akin to businesses.

Whether intentional or not, this trend negatively impacts community initiatives.

To drive UK growth, policies must support capital retention and reduce regulatory costs for small businesses. A crucial first step is for politicians to recognise the challenges these entrepreneurs face and show genuine respect for their contributions and risks. Without such changes, the UK’s business climate will continue to discourage investment and growth.

Dwayne Brathwaite, Business Consultant

For more information visit: www.frostgroup.co.uk

32 new affordable rented homes to go ahead in Eastchurch as

Chartway Partnerships Group, in collaboration with housing association Moat, is pleased to announce that Swale Borough Council has granted planning permission for the development of 32 much-needed new affordable rented homes in Eastchurch, Isle of Sheppey.

The development proposal is designed to create a high-quality fully affordable housing community, blending into the existing character of Eastchurch while addressing the pressing need for new local affordable housing in the area.

The proposals include a range of new homes, including one- and two-bedroom flats, as well as two- and three-bedroom houses, designed to address local affordable rented housing needs.

Sustainability features prominently throughout the project, with the scheme designed to exceed current energy efficiency standards through the inclusion of Air Source Heat Pumps and EV charging points.

The landscape master plan prioritises biodiversity, with features including native field hedges, wildflower meadows, and scrub zones. The development will target achieving the Government’s nationally set 10 per cent Biodiversity Net Gain target, emphasising the retention of existing vegetation and the

planning permission granted

integration of new native planting to support local ecosystems.

The development aligns with the local housing needs in Swale and reflects the partnership and shared vision between Chartway and Moat. Moat already owns and maintains more than 1,000 affordable homes in Swale and will work closely with Swale Borough Council’s housing team to ensure that local community members with affordable housing needs can access the new homes.

Julian Moat, Planning Director at Chartway Partnerships Group, said: “The proposed development aligns with the local needs, offering much-needed local affordable rented new homes on the Isle of Sheppey,

in a setting that is sustainable with a familycentric housing design solution. The delivery of this site strengthens our key partnership with Moat Homes, realising our commitment to the region, community of Eastchurch and providing high-quality homes aligned with our vision to deliver homes for everyone.”

Steve Nunn, Executive Director Growth at Moat Homes, added: “We’re really pleased to reach this milestone. It’s an important step in our efforts to provide more affordable rented homes in Swale, and we look forward to helping create a welcoming community in Eastchurch.”

To view the planning application, see application number 23/505678/FULL

Welcome to our new members

Abode Canterbury

Canterbury 01227 826676

abodecanterbury.co.uk

Unique, stylish accommodation and dining in the heart of Canterbury City centre

Akita Systems Ltd

Wrotham 0330 058 8000

akita.co.uk

Provider of IT support, managed IT services and business applications

Ascend Coworking

Chatham 07501 405714

ascendcoworking.com

Premium coworking designed for focus, flexibility, and growth. Hot desks, private offices, and collaboration spaces - with all-inclusive amenities

Aventus Environmental Ltd

Gravesend 07584 084660

aventuscwt.co.uk

Water treatment supplier

Blue-Blue Events

Sevenoaks 07768 664575

blueblue.uk

Exciting promotion for businesses based around motor racing activities

Brisan Accountancy Ltd

Maidstone 01622 236322

brisan.co.uk

Business, tax and accounting

Chapel House Estate

Ramsgate 01843 881290

chapelhouseestate.co.uk

A 35 acre backdrop to the most welcoming, joy-centred, fun-filled events. It’s the essential choice for lovers-of-love, party-people, foodies and their friends

Department for Work and Pensions (Kent)

Margate

07824 527059

dwp.gov.uk

Responsible for welfare, pensions and child maintenance policy

DJ Civils Ltd

Canterbury 01304 802728

djcivils.com

Civil Engineering

Eastchurch Construction Ltd

Sittingbourne 01795 371041

eastchurchconstruction.co.uk

Building contractor, specialising in groundworks and commercial builds

Frost Group Ltd

Bromley 0345 260 0101

frostgroup.co.uk

Insolvency Practitioners and Business Advisors

Galvanize Contracts Ltd

Dartford 01322 947200

galvanizecontracts.co.uk

Specialists in high quality refurbishment and maintenance

Green Procurement Solutions Ltd

Rochester 07842 533278

green-procurement.co.uk

Sustainable savings that help hospitality businesses to grow

Griffins

London & Kent 07530 918807

griffins.net

Licensed insolvency practitioners, in all aspects of insolvency practice and law, both in the UK and across many global jurisdictions

Haeckels Ltd

Margate 01843 447234

haeckels.co.uk

A sustainable skincare and wild fragrance company

Health, Heart, Hope

Kent & Medway 07707 153706

kmpt.nhs.uk/charity

Supporting people with mental health challenges throughout Kent and Medway

Hydro Flow Energy Ltd

Sandwich 07447 818122

hydroflowenergy.com

Harnessing ocean power for a sustainable future

Imperial Bricks Ltd

Biddenden 07834 555282

imperialbricks.co.uk

Suppliers of the finest traditional handmade, extruded and pressed bricks

Integrum Care Group

Hythe 01303 265441

integrumcaregroup.co.uk

Residential and nursing home

Kendall Cars Ltd

Maidstone 01202 684138

kendallcars.com

Self-drive vehicle hire

Kent Crisps Ltd

Canterbury 01843 621300

kentcrisps.com

Crisps and Rapeseed Oil Producer

Enhance Protect Connect

Kent Financial Consultancy

Sandwich 01304 799818

llfa.co.uk

Later life financial advice

Kent Offshore Ltd

Manston 020 3105 0899

kentoffshore.com

Provider of bespoke protection and corrosion solutions serving the energy and renewable industries

Kent Public Service Network Ltd

Maidstone 0300 041 7736

kpsn.net

To support the transformation of public and private sector service delivery using innovative ICT solutions and collaboration

Kodoko Gurkha Distillery Ltd

Ashford

01233 877635

kodoko.co.uk

Bringing exotic spirits from the foothills of Mount Everest

Life Couriers UK Ltd

Sittingbourne 0808 512 0013

visionlogistics.uk

Global logistics company focused on life science and healthcare solutions

Light Up Energy

London 0800 193 0788

lightupenergy.co.uk

Business energy consultancy and broker committed to helping businesses manage and reduce energy costs

Louis Gas & Heating Ltd

Rochester 01634 304241

louisgasandheating.com

Gas safe plumber, gas and heating expert

Meesons

Ashford 08707 877846

meesons.com

Leading building entrance solutions and physical security that is adapted to how you operate day-to-day

MTR Performance Coaching

Chartham Hatch 07840 930548

mtrcoaching.com

Mind empower coach for executives and professionals

Oakhouse Foods Ltd

Maidstone 0333 370 6700

oakhousefoods.co.uk

Home delivery of frozen ready meals

Prospect Tree Mortgages Ltd

Ashford 01233 881104

ptmortgagesltd.co.uk

Mortgage specialists

Riverside Conferencing

Whitstable 01227 250240

riversideconferencing.co.uk

Riverside is a modern, welcoming event venue with friendly, professional staff

Shift 4 - Matt Edwards

Faversham 07770 643788

skytab.com Selling SkyTab equipment

Syntech Biofuel

Grain

0800 058 4848

syntechbiofuel.com

Helping UK energy security with revolutionary renewable fuel technology

Thackray Williams LLP (Bromley)

Bromley 020 8461 6170

thackraywilliams.com

Legal services

Thanet District Council

Margate 07789 033098

thanet.gov.uk

Local Authority

Thomas Haywood Solicitors

Maidstone 01892 765013

thomashaywoodsolicitors.com

Family law solicitors

Transcrew Heating & Cooling Technologies Ltd

Birchington 01843 838636

transcrew.co.uk

Heat pump & boiler installers

UK Business Mentoring - Jim Gorrie

Ashford 07515 376576

ukbusinessmentoring.co.uk

Business mentoring and coaching

Waterco Europe Ltd

Sittingbourne 01795 521733

waterco.eu

Innovative water treatment solutions

Harry Taylor Business Development Manager

Countrystyle recycling

After 3 years in full time football, Harry found himself in a full-time sales role and was also playing football part time.

After several roles in the Construction sector, Harry decided it was time to take a step up in his career as he decided to join Countrystyle Recycling in August 2024. Starting in the internal sales team, he had to learn all things waste as it was completely new to him. Fast forward to February 2025 and Harry is now a Business Development Manager leading the growth of new larger accounts and driving innovative solutions to deliver customers with a reliable service that helps them reduce their impact on the environment.

What was your first job and what was the pay packet?

My First official job was an apprentice at Millwall Football Club, so I was playing football full time earning around £450 a month on a Youth Team Scholarship.

What do you always carry with you to work?

My notepad is always on hand. If someone else reads my notes they would most probably have a tough time making sense of it, but I promise I know what it means!

What is the biggest challenge facing your business?

Accountability. If everyone were to step up and take responsibility to help Reduce, Re-use or Recycle their waste it would protect the environment massively and help sustain the environment for future generations.

If you were Prime Minister, what one thing would you change to help business?

More funding. With the progressive legislations that are coming into place which require businesses to segregate their waste, there will need to be more vehicles for collection and larger processing facilities.

What can you see from your office window?

I am field sales so from my office window I can normally see the countryside or an A road, on the way to my next meeting.

If you could do another job, what would it be? A professional golf player, preferably living somewhere hot.

As a businessperson, what are your three main qualities?

• Self Awareness

• Willingness to Learn

• People Skills – People buy from People. What was your biggest mistake in business?

I wouldn’t say there has been anything too catastrophic. In my early days of sales, I was speaking too much, focusing on the product/ service, rather than listening, getting to understand the customers problems and how I could help. What advice would you give to aspiring entrepreneurs?

Have a good understanding of your ‘superpowers.’ Knowing what you are good at and how you can use that to drive your business forward. Who do you most admire in business?

The Broadhurst Brothers who founded Arne Clo (men’s clothing company). They have a less is more approach. I’ve been following them since they were packing orders in their mum’s bungalow to now having their own HQ and first physical store.

RBLI submits plans for permission to build a new Kent factory

Royal British Legion Industries, the national charity supporting Armed Forces veterans and people with disabilities, has submitted a planning application for a new factory at Aylesford in Kent.

The charity is looking to replace its current outdated factory, home to Britain’s Bravest Manufacturing Company (BBMC) – one of its social enterprises – which employs veterans overcoming life-changing injuries.

Its award-winning Lifeworks team, which helps get veterans back into employment UK wide, is also based there.

The proposals also include a training and conference centre, a hands-on skills academy for veterans, and the replacement of the charity’s existing 1970s offices, at a total cost of £12.5m. Fundraising has so far secured £9m towards the target.

If approved, the new buildings could enable RBLI to recruit a further 80 people, adding to the 158 already employed at Aylesford. The new buildings would be developed on land owned by RBLI next to the M20, adjacent to the current factory and head office.

Lisa Farmer OBE, RBLI’s Chief Executive, said: “The response to the public consultation we held earlier this year was overwhelmingly positive with 93% of respondents being supportive.

“When we asked about the site’s location, adjacent to the M20 with its good motorway connections, 53% of respondents strongly agreed and a further 40% agreed that it was an excellent location for the work of RBLI.”

“The current factory, which has a limited lifespan and is very expensive to maintain, is not an ideal working environment for veterans with a wide range of physical and mental disabilities. Bringing the existing buildings up to modern manufacturing environmental standards would cost more than the new building and risk losing major contracts due to the disruption to the current factory’s operations.”

The proposed 68,000ft2 purpose-built facility would replace the current 1970s buildings, including the factory, warehousing and office space. The factory would continue to produce road and track side signs for the road and rail industry, as well as high quality commercial and point of sale signage for retail. Veterans also carry out engineering, assembly, printing, mailing and distribution.

The proposed new energy efficient factory would improve productivity and provide the prospect of BBMC securing larger contracts from companies demanding higher environmental credentials.

Further information on the project can be found at www.rbli.co.uk/factory

Premier Recruitment Group expands with new Dartford Office

Premier Recruitment Group is thrilled to announce the opening of its brand-new office in Dartford, marking a major milestone in the company’s continued expansion across Kent. This latest move reinforces Premier’s commitment to delivering high-quality recruitment solutions, strengthening both its permanent and temporary recruitment teams.

The new office, strategically located in Dartford, will serve as a key hub for connecting talented candidates with leading businesses across various sectors, including industrial, engineering, commercial, legal, construction, and driving. With a strong presence in Kent, Premier

Recruitment Group is now better positioned than ever to provide tailored recruitment solutions to businesses in the region.

“This is a huge step forward for us,” said Ben Roberts, Director at Premier Recruitment Group. “Our Dartford office represents our dedication to growth and excellence in recruitment. By expanding our footprint, we’re ensuring that businesses and job seekers alike have access to the very best talent and opportunities.”

The opening of the Dartford office follows a period of sustained growth for Premier Recruitment Group, with increased demand for its services across multiple industries. This expansion not only strengthens Premier’s ability to support businesses with their hiring needs but also creates new opportunities for job seekers looking to take the next step in their careers. For businesses seeking recruitment support or candidates looking for their next opportunity, the team at Premier Recruitment Group’s Dartford office is ready to help.

For more information visit:premierrecruitmentgroup.co.uk

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