Business confidence remains in a slump following the Autumn Budget. The BCC’s Quarterly Economic Survey (QES) for Q1 2025 - the UK’s largest independent survey of business sentiment, made up of 91% SMEs – shows business sentiment remains very weak as taxation continues to be the top concern Business confidence has fallen further since the immediate aftermath of the Budget
The percentage of respondents reporting increased domestic sales has slightly fallen to 31%, compared to 32% in Q4 2024.
42% reported no change and over a quarter (27%) reported a decrease. The marketing sector was most likely to report increased sales (40%), while retail sector was most likely to report a decrease (37%).
Overall, 20% of respondents reported an increase to plant/equipment investment in the past three months, while 54% reported no change, and 26% reported a decrease.
Wide sectoral disparities remain, with 40% of hospitality firms reporting a scaling back of investment plans and 35% of retailers.
The percentage of firms expecting their prices to rise increased to 55%, the same level elevated level as Q4 2024.
As measured as a percentage balance, the services sector stands at +52% while the manufacturing sector stands at +55%.
Taxation remains the top concern for respondents, with 59% citing this, down slightly from 63% in Q4 2024.
Concern about inflation has increased since the previous quarter – 53% compared to 47% in Q4. Concern about interest rates remains at 28%, the same level as Q4.
“We have been doubling revenue year on year consistently for the last 4 years. There is too much cash pressure for this to be sustainable for us unless the UK government changes its policy on taxation.” Small agriculture firm in Dundee & Angus
"Borrowing cost remains too high & this coupled with increased Employers NI & min Wage discourages investment & causes cashflow issues."
Medium sized agriculture firm in Shropshire
“NI increase will add £110K to our pay bill this year alone” Medium sized construction firm in Greater Manchester
“Recent changes to company tax and labour costs have caused us to shelve all future expansion plans for next 5-years. Over the past 6 months we have reduced staff levels and will not increase staff for the next 3years due to the changes to company tax and labour costs. As a result, we will now be moving all future expansion and employment to the USA..” Small manufacturing firm in Essex
Taylored Solutions: Strategic Technology Leadership That Bridges the Gap
Businesses today need more than just technical support. They need technology guidance that aligns with their goals, enables growth, and ensures systems are secure, scalable, and fit for purpose. Taylored Solutions delivers exactly that through its Virtual CTO services and consultancy, offering strategic IT leadership grounded in two decades of hands-on experience across multiple industries.
Bridging the Communication Gap
Many technology challenges stem not from the systems themselves, but from a disconnect between businesses and their IT providers. Conversations can easily become overly technical, and business needs get lost in translation. Taylored Solutions focuses on bridging this gap—translating complex technical issues into clear strategies that deliver tangible results. With PRINCE2 project management expertise and a wide range of IT certifications and experience, the team brings a structured, strategic approach to every engagement. Clients gain more than advice; they gain clarity, direction, and confidence in their technology decisions.
A Different Approach to IT Consultancy
What sets Taylored Solutions apart is a tailored approach to technology leadership. Rather than recommending a product or jumping straight to solutions, they work alongside businesses to develop long-term technology roadmaps unique to their specific needs. The Virtual CTO service provides organisations with senior-level IT strategy without the cost or commitment of a full-time executive. This approach is especially valuable for businesses undergoing digital transformation or seeking to optimise their existing technology investments. It ensures decisions are proactive, not reactive and always balanced by what’s right for the business.
Delivering Measurable Impact
Recent client work showcases the difference strategic guidance can make:
• An organisation considering a cloud migration engaged Taylored Solutions to evaluate options, manage vendor selection, and oversee implementation. The result: a significant improvement in system performance and substantial cost savings.
• A business struggling with a deteriorating relationship with its IT provider brought in Taylored Solutions to assess the situation. By establishing clearer communication channels and setting performance benchmarks, the partnership was turned around— improving service delivery and restoring trust.
• For organisations needing to demonstrate compliance with regulatory frameworks, Taylored Solutions has implemented tailored IT governance policies that meet strict requirements without adding unnecessary bureaucracy or complexity.
• In one case, repetitive manual workflows that previously took up most of a working day were transformed through AI-powered automation, reducing time spent to under an hour and freeing teams to focus on higher-value tasks.
Independent Verification for Peace of Mind
Even with a trusted IT provider in place, independent cybersecurity audits offer an added layer of assurance. With over 40% of SMEs facing a cybersecurity skills gap, a third-party review can help highlight unseen risks, confirm best practices, and strengthen your overall security posture. It’s not about questioning your provider — it’s about being thorough. Ultimately, cybersecurity is a shared responsibility that requires vigilance from all parties, with final oversight naturally falling to business leadership.
AI Strategy with Security in Focus
As more businesses look to artificial intelligence for operational efficiencies, many are unsure how to implement it securely and effectively. Taylored Solutions offers practical AI integration strategies that prioritise real-world benefits and governance requirements.
They help clients identify use cases where AI can provide immediate gains, without compromising on data privacy or long-term scalability. It’s about more than tools, it’s about the right approach, security, and alignment with business goals.
Leadership That Scales with You
From managing operational challenges to future ready solutions, Taylored Solutions offers technology leadership built for growth, that aligns with your business needs.
Independent IT audits provide organisations with an honest assessment of their current technology
environment. Identifying risks, uncovering inefficiencies, and highlighting opportunities for improvement. It’s a proactive way to ensure your technology is supporting, rather than hindering your businesses growth.
What
Makes Taylored Solutions Different
At the core of Taylored Solutions is a commitment to partnership. This isn’t a consultancy that drops in, delivers a report, and disappears. They work closely with internal teams and external providers to ensure solutions are implemented effectively, providers are held accountable, and technology delivers measurable outcomes.
For businesses looking to get more from their IT investments, Taylored Solutions provides the expertise, structure, and practical insight needed to navigate the increasing complexities of the world that is technology today and tomorrow.
Through Virtual CTO services, independent audits, AI strategy, and project management support, they help businesses turn technology into a true enabler of growth and innovation.
FREE Security Audit
Taylored solutions are currently offering a free security audit for all chamber members.
Contact us to claim on mail@tayloredsolutionsltd.co.uk
Website: www.tayloredsolutionsltd.co.uk
Phone: 0151 329 3989 / 01624 777040
WELCOME FROM PAUL CHERPEAU, CHIEF EXECUTIVE OF LIVERPOOL CHAMBER
Hello and welcome to the spring edition of WELL CONNECTED, Liverpool Chamber’s quarterly digest of news, events and insights from our members and partners.
This year is, of course, the 175th Anniversary of the foundation of our organisation. It’s a milestone of which we are immensely proud and we will unabashedly celebrate it throughout the coming months, as it reflects the long-term relationships we have been able to foster with so many businesses and, I believe, underlines why we continue to be regarded as the authentic voice of business in the Liverpool City Region. With that proud reputation, however, comes a sense of responsibility to represent businesses in fair weather and foul - and it’s a responsibility that we take very seriously at Liverpool Chamber.
There can be no hiding the reality that this is a difficult time for many businesses as they face a barrage of cost increases, some imposed by government policy, others by geo-political pressures. As I write today, we are on the precipice of National Insurance Contributions and National Minimum Wage rises coming into play and we must await to see what the short and longer term impacts of those levies will be.
In uncertain times, it is right that we and our members look to those in power for support and guidance. We were pleased, therefore, to convene a special Executive Network event where some of our patrons and strategic partners were able to meet with and pose questions to the Mayor of the Liverpool City Region, Steve Rotheram, and Liam Robinson, Leader of Liverpool City Council.
Details of the event can be found within these pages, but I would like to thank Steve and Liam for their candour with delegates and for helping to set out the strategies they believe will allow local businesses to thrive and create jobs in the future.
A sustainable approach to growth, whether that’s through procurement processes with social value at their core, investment in future skills or the adoption of green technologies, underpins a longterm economic strategy that will create benefits for future generations of people who live, work and visit here.
Paul Cherpeau Chief Executive
That wider strategic view is also crucial when attracting inward investment and catalysing development within our city region. As part of the Liverpool City Region Capital and Real Estate Investment Programme, a large public-private sector delegation flew out to MIPIM to showcase a host of transformative real estate projects across a range of key sectors to the world’s biggest investors. It was pleasing to see so many Chamber members involved at a senior level in those activities and you can read more about it in this edition.
As we all strive to do better today, there are also opportunities to make sure we can enjoy greater success tomorrow.
A sustainable approach to growth, whether that’s through procurement processes with social value at their core, investment in future skills or the adoption of green technologies, underpins a long-term economic strategy that will create benefits for future generations of people who live, work and visit here.
Numerous examples of that approach in action can be found later in this edition and I would also urge readers to lend their voices to the Local Skills Improvement Plan, which will help to shape how training providers respond to the changing needs of employers.
I hope you enjoy the read.
Paul
SPRINGING INTO ACTION: A THRIVING START TO OUR ANNIVERSARY YEAR!
As Liverpool Chamber marks its 175th anniversary, we are thrilled to be celebrating this incredible milestone with our members and the wider business community. This landmark year has already seen a fantastic calendar of events, reinforcing the strength and vibrancy of our network.
Lizzie Hughes Head of Commercial Services
James Parker Membership Manager
So far in 2025, our Well Connected events have brought together professionals across various industries in some of Liverpool’s most iconic venues. January saw us kick off the year at Gino’s Sky Bar, offering stunning views alongside invaluable networking opportunities. February’s event took place at the Walker Art Gallery, providing a unique and inspiring setting for connections to flourish.
Our Well Connected series isn’t limited to city centre venues, with February’s gathering at The Lakehouse in Waterloo providing an excellent setting for Sefton based businesses to connect, followed by a fantastic event in March at The Reader in Calderstones Park, where attendees enjoyed meaningful conversations in a beautiful, historic setting.
In March we were joined by Steve Rotheram and Liam Robinson to host a special event, welcoming a delegation from the Isle of Man to strengthen business ties between our regions. With the presence of Isle of Man Chief Minister, Alfred Cannan MHK, as well as both Liverpool and Isle of Man business leaders, the event provided a fantastic opportunity to build new relationships and explore opportunities for collaboration. During the event a memorandum of understanding was signed between the two regions, highlighting both parties’ shared commitment. Our Insights workshops have provided members with valuable learning opportunities, covering critical topics such as supporting
employees through baby loss with The Women’s Hospital, and organisational structuring with Privilege HR. Looking ahead, we’re excited to offer further sessions with experts from Courtney Tender Services, Matchstick Creative, SquareOne Training and the University of Liverpool. Please keep an eye on the Chamber socials, newsletter and website for information about future sessions. Our Charity Business Network, in collaboration with Liverpool BID, was another standout event, held at the Delta Hotel. Guest speakers included Barry Grigg from HSBC, who discussed HSBC’s support for charities, David Andrews from SquareOne Training, who highlighted funded training opportunities for the sector, and John Hyland from Sahir House, who shared insights into their work and future initiatives.
Additionally, we partnered with Liverpool City Council’s Business Support Services to host the South Liverpool Business Forum at the Crowne Plaza in Speke. This event, chaired by Mark Ord, of Speke Training and Education Centre, brought together businesses to discuss growth and collaboration in the area. Attendees heard from representatives from Algeos, Amicis Group and Nexatrak about their business journeys. The event also featured networking opportunities, a marketplace and workshops on HR structuring and Liverpool’s Inclusive Economic Growth Strategy, giving businesses a chance to contribute to shaping the city’s future.
It’s been a busy quarter as we continue to celebrate our 175th year! We look forward to more exciting events, opportunities for engagement and supporting our members in making valuable connections. Here’s to an incredible year ahead!
WELCOME
to our newest Chamber members
Agriolife LTD
Alfie’s Squad CIC www.alfiessquad.org
Be Free Campaign www.befreecampaign.org
Digidom www.digidom.co.uk
Ember Cowork www.emberco.work
Feedwater Ltd www.feedwater.co.uk
ICT Solutions Limited www.ictsolutions.co.uk
Joe Bramall Ltd www.joebramall.photography
LGMG MACHINERY U.K. Ltd www.lgmglifts.com
Matrix Polymers Limited www.matrixpolymers.com
Mobile Digital Media Ltd www.mobiledigitalmedia.co.uk
Strategic Partnership is a membership offer providing a greater level of collaboration and activity with the Chamber.
We are delighted to welcome and introduce our new strategic partners to add to our existing key patron and partner businesses.
Everton Stadium is the new home of Everton Football Club, at Bramley-Moore Dock. It is a world-class venue enhancing Liverpool’s waterfront and boosting the local economy.
RTC North supports businesses in driving innovation, offering expertise, funding guidance and collaboration opportunities, to help companies develop new products, services and technologies.
Glass Ceilings collaborate with organisations, professional bodies, and stakeholders to research barriers people face in employment to develop policy solutions. If your business would like to become a strategic partner or patron, please contact the team for a discussion.
Membership of the Chamber provides access to a thriving and vibrant network of support and opportunities. Whether a patron, strategic partner, or member of ours, make sure your business is getting involved.
A LEGACY OF SUCCESS
Business & IP Centre Liverpool
“Alongside the Chamber, The Business & IP Centre in Liverpool is also celebrating an anniversary year! BIPC Liverpool is now 10 years old. In that time, social media has exploded whilst the pandemic impacted heavily on our activity. But I think certain characteristics define our business community irrespective of the economic climate. Resilience, imagination, creativity, tenacity and humour have always been the qualities we see prevalent in Liverpool entrepreneurs.
“Like Liverpool Chamber, we need to constantly stay in tune with the needs of the communities we serve. We recognised quickly post pandemic that we needed to continue to offer people online events for example. Other factors such as mental health and confidence levels shaped the content of our programmes. Equally there are trends in particular sectors that we need to respond to.
“Currently social media marketing is an area that people want help with. At other times it could be energy bills or finance. We listen and watch closely to monitor demand - if we sense a need for help in a particular area we act quickly to deliver it.
“There are never enough hours in the day and there is always more that could be done with more money and more time! That said - we are regarded as exceptionally
Liverpool Chamber
resourceful. The outputs we have achieved are recognised nationally as outstanding so we deliver a lot with what we have.
“BIPC Liverpool delivers a unique range of bespoke services. No other organisation in the City Region offers what we do so it’s incredibly rewarding to promote our services and give people access to world-class professional expertise that is completely free.
“Everyone in the team led by Richard Horrocks is so passionate about their work and we all get such a buzz helping thousands of people get started, grow and learn new ways of doing things. We are also very proud of the percentage of people typically underrepresented in business that we have helped.
“We are committed to continuing to provide the highest quality business support to as many people as we can physically help. I believe we will see an increase in new businesses being created and a bigger demand for our specialist intellectual property expertise. AI, sustainability and globalisation will continue to be hot topics.
“At the same time people will always need advice on cash flow, sales and business planning. It seems the world has never moved as fast as it is moving now. We will need to continue to keep our finger on the pulse to ensure our services reflect what businesses and aspiring entrepreneurs value most.”
Geraldine Fuller, Business Engagement & Marketing Manager, Business & IP Centre Liverpool
Bruntwood SciTech
“There has been a paradigm shift in how people wish to work and the types of spaces they demand for their teams. This is something to which we have adapted to very well in Bruntwood SciTech’s Liverpool workspaces, providing varied, flexible, amenity-rich places to work with sustainability at its core.
“The 1960s Plaza has had a £4m transformation and been repurposed into a modern destination for innovative businesses across a range of sectors. Its renaissance lit the flame for a significant period of regeneration investment into St Paul’s Square and the surrounding area.
“Equally, the Cotton Exchange has evolved enormously over the past decade, thanks to a committed strategy of modernisation and the careful curation of a thriving community of SMEs, many from the digital and creative sectors, underpinned by excellent meeting, breakout and event spaces - most recently with a brand new lounge breakout space and Library quiet working space.
“Our challenge is to continue to respond to the growth of an innovation-led economy in the Liverpool City Region and ensure our spaces are ready to embrace future trends in behaviour and demand.”
Simon Guest, Associate DirectorAccount & Asset Management for Bruntwood SciTech in Liverpool
Morecrofts
“As an historic Liverpool organisation ourselves, we understand the benefits of a strong heritage and the challenges of ensuring you remain relevant to contemporary needs.
“When Morecrofts Solicitors celebrated its 200th Anniversary in 2013, we created the Merseyside Independent Business Awards, reinforcing our proud independent status and showcasing the impact that our city region’s SMEs, entrepreneurs and ownermanaged businesses have on our economy and society.
“We must continually adapt not only to the ever-changing legal landscape, but also to wider societal changes around work, health, equality, or the economy. As society has evolved over 212 years, our provision of employment, commercial, property or family law has responded. Nothing stands still, nor should we.
“That remains true today as we renew our focus on commercial and employment law services to businesses of all sizes, while reinforcing our culture as flexible, supportive employers to retain and attract the very best people. The future of our business is bright and succession planning allows us to support the next generation of partners and senior leaders, many of whom are already here.”
Rebecca Keegan, Head of Marketing & Communications, Morecrofts LLP
Geraldine Fuller, Business Engagement & Marketing Manager, Business & IP Centre Liverpool
“Oriel Studios first opened in 1976 – the Liverpool City Region has evolved a lot in the time since then and has now become a major hub for tourism & trade, and is now a bustling business scene.
“We started off as a film production studio and over the last 50 years have transformed into the Print, Design, Signage and display company we are today, through new machinery and upgrading our skillset. Our biggest challenge is scaling our growth whilst competing with the rise of online distributors, however our customer service and turnaround times trumps online.
The future is bright for Oriel Studios, we are upskilling staff and investing in new technology and machinery to broaden our services. We are partnering with digital companies to future proof our services and making sure Oriel Studios is thriving in another 50 years’ time.”
“Liverpool’s business environment has evolved remarkably over the past 20 years. From a city once defined by its industrial past, it has transformed into a modern, diversified economy with thriving digital, creative, and service sectors. With improved infrastructure, support for entrepreneurship, and a growing emphasis on sustainability, Liverpool is poised to continue its economic growth in the years ahead.
“During the last two decades we have been constantly evolving our offering to remain competitive, providing innovative adjustments to our existing services. At the same time we have not lost sight of our constants, which we strive to maintain, the dedication to excellent service levels and our high professional standards.
“We have faced many challenges over the years, but I would say the most significant has been the increase in fraud and the sophisticated ways it has evolved. We have met that challenge with a tailored approach for our client demographic,
delivering intelligent processes and a personal overlay to prevent fraud and reassure clients.
“We’re extremely proud of our history going back over 250 years and the culture within our office is testimony to both the leadership group and everyone representing our office.
“We have an incredibly talented team with a variety experience. We push forward with our traditional services and look to work more with other talented professionals in the city and wider region to bring clients the best outcomes possible.”
David Lowe, Investment Director, Quilter Cheviot
Sutcliffe
“The city & the business district has changed out of all recognition over the last 40 years, it has improved in wealth which was propelled forward by the capital of culture in 2008. We need to increase the rate of growth.
“Sutcliffe has continually improved on every aspect of business at a rate of 1-5% every year. We have always used modern technologies to improve but only when they have been proven to work. There is lots of talk at the moment around artificial intelligence (AI) and this is making a difference to the working environment. Caution is needed as sometimes AI gives you the completely wrong answer.
“The biggest challenge is it appears that every 5-10 years, the world has a major crisis, which means we have to adapt and change the way we run the business. The covid pandemic of 2019 is the most recent & the 2008 financial crisis - these were both major problems for the business. Businesses always need to be ready for change. It is coming whether you like it or not.
“I am most proud of the staff and the great way they do their work and their contribution to society. Whenever we do anything, from building homes for the homeless, a new accident & emergency hospital or a new charity facility, our team excel. When we consulted with the team about the Sutcliffe Charity Ball, everybody held their hands up & the level of contribution was spectacular.
The Sutcliffe Charity ball, celebrating our 40th anniversary in business in 2025, will undoubtedly be the construction event of the year. Be there or miss out!
“The business has been built on organic growth which has been in our business plan for many years & we intend to continue on this path. I see more houses, hospitals & educational units being designed by Sutcliffe who will maintain their position as the Liverpool City Regions premier Civil & structural engineers & building surveyors.”
Sean Keyes, CEO, Sutcliffe
Revenues are continuing to rise at Commercial & Corporate Insurance Broker, Coeus Insurance Management. Co-owner and Managing Director Stewart Jordan says the firm, which marked a decade in business in 2023, is hungry for further growth.
Stewart tells Liverpool Chamber that the firm will achieve the next stage of their business plan through organic growth, acquisition and tapping into new markets such as education and life sciences.
“Through investment in the Knowledge Quarter, Liverpool is now a world class centre for life sciences and with the help of the Chamber, we think there is a great opportunity,” said Stewart.
Prominent in the property and construction sectors, every year since it was founded in 2013, Coeus Insurance Management has enjoyed double-digit growth. The firm has achieved this, added Stewart, by building a strong team and investing heavily in technology.
On the company’s relationship with the Chamber, “The Chambers networking platform has helped us build key relationships” he said. “In addition, our strategic partnership with Liverpool Chamber has been invaluable and we are proud to be associated with them.”
Coeus Insurance Management, Managing Director Stewart Jordan
BOOST YOUR BUSINESS’S ACCESSIBILITY WITH DEAF AWARENESS TRAINING
In today’s competitive market, accommodating all customers is crucial. However, many businesses are not equipped to engage the 11 million potential customers in the UK with hearing loss, or with their own Deaf and Hard of Hearing staff. Investing in Deaf Awareness training creates a supportive workplace and can help you to reach the 20% of adults in Liverpool with hearing loss.
Why businesses need to be Deaf Aware
1. Improve customer service: Small changes, like reducing background noise or ensuring clear communication, can result in less misunderstandings, less time wasted and a better experience for the customer.
2. Promote inclusivity and diversity: Show your commitment to creating a welcoming environment for everyone.
3. Enhance your reputation: Positive experiences for people with hearing loss could lead to increased customer loyalty and word-of-mouth referrals.
4. Better understand client needs: For many Deaf individuals British Sign Language (BSL) is their first language. As BSL has no written form, Deaf people can often struggle with written English, meaning businesses should not solely rely on letters to convey important information. Another common misconception is that everyone who is Deaf and Hard of Hearing can lipread. However, it is actually very difficult, and speaking slowly can make it much harder to lipread. Deaf Awareness training equips staff to better understand these types of challenges and adapt their communication style.
Deaf Awareness with Merseyside Society for Deaf People
MSDP is a leading charity with over 160 years of experience supporting individuals with hearing loss in the Liverpool area. For over
25 years we have provided Deaf Awareness training to businesses and organisations across Merseyside, and in the last 12 months alone have worked with the cast of Hollyoaks, Liverpool Football Club and The Beatles Story Museum. Contact our training team to find out more about our face-toface sessions: trainingone@msdp.org.uk
Deaf Awareness e-learning: Cost-effective staff training with minimal time
We are also proud to promote our high-quality, low-cost, Deaf Awareness e-learning, which has been developed by Deaf professionals, with significant input from the Deaf and Hard of Hearing communities in Liverpool.
The e-learning is an engaging and practical tool that will educate your staff on how to better interact with individuals with all levels of hearing loss, particularly in customerfacing environments. This comprehensive e-learning is also a low time commitment, so you can upskill your staff without impacting your business.
What is included in the e-learning
Currently we have two options:
Option 1: Deaf awareness for everyone - This module helps users understand the barriers faced by Hard of Hearing, Deaf, and Deaf-Blind individuals in accessing services and how to address them.
Option 2: Deaf awareness for the health and social care sector - This module covers everything above, but provides additional material specific to people working in frontline health and social care.
Try the e-learning for free
Use the group code BeDeafAwareDA3 to create a free, temporary account: deafaware.msdp.org.uk/group-coderegistration
For more information on the course details, pricing, and how to get started, please go to deafaware.msdp.org.uk
Support a local cause in Liverpool
Purchasing our e-learning module also supports the important work that MSDP does in Liverpool and the surrounding area. The profits from the sales will help us expand our services, providing vital support to individuals with hearing loss and their families across Merseyside. Find out more about our work: msdp.org.uk
You can also support us directly, fundraise for us or partner with us as your Charity of the Year. Get in touch to find out how we can work together: deafaware@msdp.org.uk
Together, we can make your business more accessible to the 20% of Liverpool’s population with hearing loss.
Get in touch today to get started! deafaware@msdp.org.uk
Staff at Costa Coffee in Queens Drive put their sign language skills into practice.
Is Your Team Communicating Clearly & Working Well Together?
Clear communication is essential for a team to work well, but it’s not always easy. Messages get missed. Feedback is misunderstood. Meetings lack direction or a clear outcome. Tasks get delayed and tension builds but doesn’t get addressed.
These things slow a team down and affect how people work together.
I help office-based teams improve how they communicate and collaborate so things run more smoothly and people feel more confident working together.
Each team member receives their own Everything DiSC® pro le, providing clear, practical insight into their communication preferences and behavioural style. We bring these insights to life through engaging, interactive workshops focused on building trust, improving teamwork, and managing conflict more effectively.
Teams also gain access to the Catalyst™ platform, which supports ongoing learning beyond the workshop. I provide follow-up sessions, resources, and support for long-term development, including new starters or changing roles.
This is not a one-off session. It’s a practical and structured approach to improving how your team works day to day.
When Communication
• People are clearer with each other
• Meetings are more productive
• Feedback is more useful
• Trust grows across the team
The team becomes more connected and effective
If clearer communication, better teamwork, and stronger trust are important for your team, I’d be happy to talk through what that could look like.
Get in touch directly: 07826 171 214 I E: info@joehartcoaching.co.uk
Joe Hart – DiSC Practitioner I Coach I Trainer
DUTCH DELEGATION INSPIRES
LOCAL BUSINESSES TO EXPLORE THE NETHERLANDS AS A KEY TRADING PARTNER
Liverpool Chamber of Commerce proudly welcomed The Netherlands Foreign Investment Agency (NFIA) to its offices. Led by Beheshta Akbari, Project Manager NFIA, and Henny Jacobs, Executive Director for NFIA UK & Ireland, the delegation sought to engage with businesses eager to explore trade and expansion opportunities in The Netherlands.
The visit featured a comprehensive programme spanning the Liverpool City Region, including stops at Daresbury Technology Park, Knowsley, St Helens, The Wirral, and engaging B2B sessions hosted at the Liverpool Chamber’s city centre offices. Representing diverse sectors such as engineering, nutrition, and medical fields, the visit underscored The Netherlands’ status as a trusted and versatile trading partner. Accompanying the NFIA delegation was Maud Duthie – van der Venne, serving as both Honorary Dutch Consul and Project Manager at the University of Chester.
The programme facilitated valuable connections and insights that encourage local businesses to broaden their horizons. The Netherlands was presented not only as an exceptional gateway to the EU but as a dynamic trading partner in its own right. For those keen to explore opportunities in The Netherlands, contact the Liverpool Chamber at export@liverpoolchamber.org. uk to learn more about how the NFIA can support your business journey.
The programme facilitated valuable connections and insights that encourage local businesses to broaden their horizons. The Netherlands was presented not only as an exceptional gateway to the EU but as a dynamic trading partner in its own right.
LIVERPOOL CHAMBER CELEBRATES EXPORT INSPECTION FINDINGS
Liverpool Chamber has been recognised for its export documentation services following a rigorous national inspection.
The audit by the British Chambers of Commerce included a review of Liverpool Chamber’s Ecerts online platform to process applications for UK Certificates of Origin, EUR1 Certificates and Arab Certificates of Origin, while cross-checking those with supporting invoices and communicating errors with customer businesses.
The biannual inspection also required Liverpool Chamber to provide supporting
information known as Formal Undertaking Forms, which must be held at the Chamber for twelve months and are used to verify the official signatories held on file are the correct applicants.
Liverpool Chamber is an accredited Chamber of Commerce, which means it must provide a certain number of services including business support, networking opportunities, export documentation, international trade and advocacy and policy services. The BCC inspection is crucial to retaining accredited status.
Lead inspector Paula Devine, from Bedfordshire Chamber of Commerce, noted
the very high standard of work that is being produced by Liverpool Chamber and made only suggested best practice improvements in her final report.
Jon Cranston, director of finance and operations at Liverpool Chamber, said:
“Navigating the ever-changing landscape of cross-border trade can feel increasingly complicated for businesses and we are proud of the service we provide to bring more clarity and expertise in this area.
“The BCC inspection was extremely thorough and highlighted the technical expertise and high standards of customer service we provide across the Liverpool Chamber team.”
S
Steps Together Group Ltd, a leading UK mental health, wellbeing, and addiction treatment provider, is proud to launch the 2nd Annual SHINE Awards — a bold, alcohol-free celebration of businesses championing workplace wellbeing.
Join us on Thursday, 2nd May, 10am - 1:30pm for a morning of inspiration & connection: Crowne Plaza Liverpool L3 1QW
• Free B2B Networking with local & regional businesses
• Discover how your business can get involved in SHINE 2025
• Free Refreshments & Lunch provided
• Keynote speeches from workplace wellbeing experts
• Special guest: Dan Carden MP sharing views on workforce health & policy impact
• Connect, debate & share ideas with industry leaders
WHY ATTEND?
• Be part of a unique movement redefining corporate culture
• Learn from last year’s groundbreaking SHINE Awards – the UK’s first alcohol-free corporate awards ceremony, hosted at the iconic Titanic Hotel
• Celebrate businesses leading the way in innovative wellbeing initiatives
Let’s change the narrative around workplace wellbeing – together.
LLOYDS BANK INTERNATIONAL TRADE EVENT
Tariffs, regulation, geopolitics and recruitment were all on the agenda at a special Liverpool Chamber export roundtable event, hosted by Lloyds Banking Group.
The aim of the session was to help gain a comprehensive understanding of international trade challenges across regions outside London, providing a broader perspective on the issues faced by businesses throughout the country.
Hosted at RSM’s Liverpool offices, the event welcomed several organisations for whom importing and exporting is fundamental to their business, as well as shipping and logistics operators and a representative from the Department of Business & Trade.
To observe commercial sensitivities, we have kept the identities of delegates confidential.
Tariffs and bureaucracy
A central theme of discussions was the post-Brexit trading environment, where several attendees reported regulatory challenges and increasing red tape.
An engineering specialist from the Wirral, commented: “Post-Brexit tariffs when exporting goods between EU markets have created a range of complications. Solutions like bonded warehouses or EU branches can be effective but are also costly.”
A Wirral-based manufacturer and supplier of water treatment chemicals, said: “We are experiencing increasing challenges when exporting, especially to markets such as the Middle East and the EU, mainly due to logistical and regulatory hurdles.”
Businesses in other sectors reported similar concerns, with Liverpool based firms highlighting significant post-Brexit barriers to exporting electronics and military goods, from the UK to the EU.
Shipping costs and pricing
Rising shipping costs and delays are also impacting local businesses, including a manufacturer specialising in aerosolbased products, who told the session: “Pricing after Brexit is difficult, we’re finding it really hard to compete in some of the markets that we used to, simply due to additional costs and uncertainty. If shipping containers are delayed and we are hit with demurrage costs, we cannot pass that on to our customers, with whom we’ve already agreed a price.”
Standards of trade
Another manufacturer based in Speke, highlighted a lack of consistency of standards within trade agreements. “There certainly needs to be a broader recognition of standards within trade agreements and that lack of consistency in standards is a substantial growth inhibitor, as each country has different regimes.”
Geopolitical impact
The war in Ukraine, the Red Sea crisis and tensions in the Middle East tensions are having a clear impact on shipping routes and costs, while U.S. trade policy continues to create uncertainty.
A logistics provider said that a key challenge for them was maintaining trade flows amid geopolitical crises and supply chain disruptions.
Financial challenges
Finance is also a concern for many businesses, with attendees agreeing that greater financial support is critical, beyond UK Export Finance (UKEF), for SMEs to enhance their presence at trade shows, secure credit insurance, and manage the rising costs of exports, some markets present unique difficulties due to low credit scores and limited bank support.
Skills and recruitment
A limited supply of technical knowledge and training in international trade practices, as well as difficulties in recruiting multilingual staff, is another challenge for businesses. Targeted training and fostering adaptability among staff, could help to minimise risks.
Paul Cherpeau from Liverpool Chamber
also encouraged attendees to engage with the Local Skills Improvement Plan and help education providers to understand their specific recruitment challenges and requirements.
Lloyds Bank’s International Trade Portal can help with exploring new markets and contacts and is accessible to everyone, regardless of whether they bank with Lloyds. The portal includes tools to identify new suppliers, customers, access to information about trade shows, assistance with tariff details & provides country profiles.
Delegates emphasised the importance of leveraging support from organisations such as Chambers of Commerce, the Department for Business & Trade (DBT), and Innovate UK, while accessing local support schemes offered by Growth Platform.
Closing comments
The session ended with a collective agreement around the need to simplify bureaucracy, provide greater financial support for international trade, improve customs declaration processes and ensure timely shipping.
David Weatherhead, regional director of Lloyds Banking Group, said: “We are delighted to have been able to gather so many successful and ambitious exporting businesses from within the Liverpool Chamber membership, it’s incredibly useful to hear first-hand about the various concerns and opportunities identified by businesses.”
Elena Enciso, head of international trade at Liverpool Chamber, commented: “This event was really important in recognising the crucial benefits of international trade to the Liverpool City Region economy, and also the role that Liverpool Chamber has played, and continues to play, in supporting businesses who wish to import and export.”
CLARKE ENERGY
POWERING THE FUTURE OF SUSTAINABLE ENERGY
Clarke Energy, headquartered in Knowsley, is a multinational specialist in the engineering, installation and maintenance of distributed energy solutions. Operating in 27 countries, the company provides low-carbon and renewable energy systems that support the global transition to net-zero emissions.
Enhancing Grid Resilience with Battery Energy Storage Systems (BESS)
As energy networks evolve to accommodate increasing renewable generation, managing supply fluctuations and ensuring grid stability have become critical challenges. Battery energy storage systems (BESS) offer a solution by providing flexibility, balancing supply and demand, and enhancing overall energy resilience.
In Romania, Clarke Energy is leading hybrid energy innovations with the expansion of the flexible generation plant in Răcari. This project integrates two 6MWh BESS units with high-efficiency gas engines, one of the first installations of its kind in the country. By replacing traditional diesel engines, the initiative strengthens grid reliability and supports Romania’s net-zero emissions target for 2050.
In the UK, Clarke Energy is now delivering a number of major BESS projects that improve grid stability and flexibility. A key initiative with Field in South Wales supports the National Grid’s balancing services, ensuring a secure and adaptable power supply while incorporating renewables. Additionally, a 100MWh BESS system project in the Scottish Highlands, developed in partnership with Temporis and Trina Storage, will provide essential energy storage capacity, helping to manage renewable energy fluctuations.
Flexible Energy Solutions for Data Centres
The rapid growth of artificial intelligence (AI) is further driving demand for data centres, significantly increasing energy consumption and the need for high-efficiency, resilient power solutions. The UK government has now designated data centres as Critical National Infrastructure (CNI), recognising their essential role in supporting the digital
economy and protecting sensitive data. This status ensures enhanced government support during cyber-attacks, power outages, and extreme weather events.
Clarke Energy provides bespoke engineering, procurement, and construction (EPC) solutions to ensure uninterrupted operations for hyperscale, edge, and co-located data centres. With extensive experience in critical power generation, the company has recently secured major projects in Ireland and the USA, reinforcing its expertise in delivering reliable, sustainable energy infrastructure to meet evolving industry demands.
Innovations in Biogas and CO₂ Recovery in France
In France, Clarke Energy is at the forefront of biogas upgrading and CO₂ recovery, supporting the shift towards renewable energy. Collaborations with projects such as MD Biogaz and Sanamethan demonstrate the company’s commitment to sustainable energy solutions. These initiatives use anaerobic digestion to convert agricultural and agri-food waste into biomethane, which is then injected into the natural gas network—reducing carbon emissions and improving energy efficiency.
Integrated biogas upgrading and carbon recovery technologies are transforming
waste management and renewable energy production. By upgrading biogas to biomethane and capturing renewable carbon dioxide (CO₂), these solutions create a circular system with both environmental and economic benefits.
Recovered CO₂ can be repurposed into dry ice for various applications, including industrial cleaning, temperature-controlled transport, cooling mechanical components, and event logistics. By closing the loop and turning CO₂ into valuable products, Clarke Energy is further advancing sustainability and contributing to net-zero targets.
Powering a Net-Zero Future
Through cutting-edge energy solutions across power generation, storage, and carbon recovery, Clarke Energy continues to play a pivotal role in supporting the transition to a sustainable future. With expertise in engineering, installation, and maintenance, the company remains committed to delivering innovative, highperformance energy infrastructure that meets the challenges of a rapidly evolving global energy landscape.
Contact Clarke Energy to discover how they can help your business transition to net-zero.
www.clarke-energy.com
HAVE YOU EVER THOUGHT ABOUT HOW YOU WANT TO AGE?
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BOOK YOUR COMPLIMENTARY CONSULTATION TODAY
Unlock your organisations potential and attract ambitious talent.
Forward thinking organisations are taking a skills-based strategy approach to workforce development. Apprenticeships are the ideal solution to bridge skills gaps—attracting fresh talent, enhancing the skills of your current team, and improving staff retention.
Degree apprenticeships drive significant organisational growth, with 93%* of employers reporting they play a key role in future success.
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Liverpool Hope University is currently offering apprenticeship opportunities in:
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We are expanding into new sectors and welcome inquiries for potential collaborations, please reach out for more details.
Get in touch to find out more today: apprenticeships@hope.ac.uk hope.ac.uk/apprenticeships/
At The Award Winning Titanic Hotel Liverpool
Meetings, conferences and events at Titanic Hotel Liverpool are all about space.
Rum Warehouse and West Bay offer adaptable meeting rooms which are equally versatile and can be transformed into the most extraordinary settings. From simple décor to bespoke extravaganzas for a range of events including conference, banqueting, charity / sports dinners as well as a popular choice for weddings.
Titanic Hotel's conference and events team will be on hand to support throughout your event.
Contact our Sales Team for more information, call 0151 482 5782 or email sales@titanichotelliverpool.com.
TO OUTSOURCE OR NOT OUTSOURCE
– THAT IS THE QUESTION...
Keeping your business agile is key in today’s world of increased wages and NI. With demand for flexible working and staying ahead, being agile and outsourcing work is appealing.
We interviewed Abbi Henderson from Face For Business, the UK’s Favourite* Telephone Answering Service and asked what she believes clients should consider before outsourcing parts of their business.
Q: “Do you believe that clients should always look to outsource parts of their business to remain agile and keep costs low?”
A: “Outsourcing can help businesses achieve many goals, however what you outsource should be considered carefully.”
Q: “What type of work is typical for firms to outsource?”
A: “The most obvious and common are Payroll, HR, Accountancy, Social Media, Website Creation and Development,
That said, nowadays, many people are looking at outsourcing more and this is where the lines can get blurred.”
Q: “What should chamber members ask themselves before outsourcing?”
A: “Before you consider outsourcing, I would advise any business to consider the following questions:
whereas we cannot agree a prescription on their behalf. However, in general, this is the guide we use when discussing with potential clients what aspects of a business should not be outsourced.”
• Core Competencies – This refers to a company’s core activity and, likely, its key differentiator. Therefore, in our view, outsourcing your core activity seems misguided, as it essentially turns your business into a middleman.
• Problems / Tough Stuff – Problems need solving, so if you can’t solve it yourself and it’s your core business, would outsourcing solve it? It may move it for a period but it will likely still be there.
• Serious HR – As this needs involvement from key personnel, yes, you may outsource HR to a certain level but at some point, you need to be making a decision yourself, especially when the cost is significantly more than employing the resource.
Q: “Is it possible to measure success when outsourcing?”
A: “Yes and this is probably the most crucial point to consider. If you outsource work to another company, how will you know if they are doing the job you wanted them to do and to the standard you agreed?
An example could be an outsourced delivery. You could simply send a survey by email, or text and ask the client. Alternatively, with our service, we let the client listen to us handle the call by simply clicking on the recording next to a transfer or message.”
Q: “Any final piece of advice?”
“What should I not consider outsourcing?”
A: “The main thing is to keep checking. Compared to doing everything yourself and hiring various experts, outsourcing is much better for the bottom line. However, you still need to set aside time to ensure you are receiving the right service.”
Uncover the benefits of outsourcing for your business with Face For Business. There is no ‘one size fits all’ when it comes to outsourcing.
If you’re interested in the potential an outsourced telephone answering service could have on your business’ customer service and productivity, get in touch.
BUSINESS EXIT READINESS
Preparing a business for sale or investment, or exit readiness, is a crucial process that can significantly impact the value achieved.
We explore some of the key areas for businesses to consider in a competitive market to ensure that they are well-prepared with packaged financial information and a competitive advantage.
1. Positioning
Whilst no two businesses are the same, certain factors will universally boost buyer confidence. These factors enhance the attractiveness of a business which in turn makes it a premium asset and drives a higher valuation. Key considerations to better position a business include:
• A strong revenue model which is welldefined, consistent, and transparent to help the buyer understand the business and build trust. Distinguish between recurring, repeat, and one-off income, and highlight where it is contractually underpinned.
• Building an economic moat to establish a defensible market position through reputation, intellectual property, innovation, technology, or know-how.
• Demonstrate understanding of the addressable market to ensure effective positioning of a business against competitors, reducing the perceived risk in projections and supporting growth potential.
• Enhancing business stability by eliminating risk to avoid price adjustments and mitigate uncertainty. Risks can stem from various sources, such as client base concentration, reliance on specific suppliers or regions, regulatory or technological shifts, gaps in governance, dependence on key personnel, or contractual terms. Proactively assessing and managing these risks not only prevents buyers from leveraging them during negotiations but also showcases that a business is well-managed.
2. People
For most businesses, people are the most important asset. Identifying and incentivising members of the team who are key to your growth and exit plans is essential to achieving the best terms from a sale.
Effective incentive schemes help to drive growth, attract talent and facilitate succession planning, which ensures flexibility over the type of deal and role an owner will play post-completion. However, it’s worth remembering that not everyone is motivated in the same way and not all incentive plans are universally available.
3. Financials
In a sale process, financials will come under significant scrutiny as buyers and investors will often base their offers on revenue or profit, so it has a direct impact on valuation. It’s therefore vital to make sure that financials inspire confidence and support the sales narrative an owner wants to communicate.
• Clean management information isn’t just about compliance. It also sends an important message to buyers or investors –that it is a professional and well-managed business. Taking the time away from the spotlight of a process to confirm revenue recognition policy, cost allocation, writeoff bad debts and make the appropriate provisions means numbers are presented with confidence.
• Optimising working capital by improving cash collection, negotiating better terms with suppliers and shortening stock holding cycles can add significant value, but it needs to be started early to be effective. Buyers and investors will want to make sure any improvement is sustainable and will thoroughly conduct due diligence on a company’s working capital needs.
Commissioning vendor assist or diligence brings a number of benefits to sellers. By preparing these reports in advance, it gives businesses the opportunity to address potential issues or misunderstandings before a process starts.
David Hawley, Tax Partner
+44 7528 970114
4. Data
Rikesh Patel, Corporate Finance Director
+44 7813 325516
In a world where data is becoming more important, investing in data quality can help to evidence growth, enhance the value that someone is willing to pay and drive a smoother transaction process.
It is therefore important to ensure data is effectively captured to provide insight into our KPIs and allow comparisons with competitors to evidence strengths and future opportunities.
5. Tax planning
Selling a business in whole or in part is a significant lifetime liquidity event. It is therefore important to optimise the posttax returns. There are two key aspects to consider:
• Ensure that ownership structures, shareholdings and share rights are in place to permit disposal with the benefit of valuable capital gains reliefs, such as Business Asset Disposal Relief (BADR).
• After the transaction, a personal balance sheet will show a very different picture: most of a shareholder’s wealth will be in cash rather than company shares. Cash does not qualify for valuable inheritance tax reliefs, whereas shares in a trading company may currently do, so it is important to consider personal and family wealth planning needs. www.rsmuk.com
HARNESS THE POWER OF BRANDING
At B&L Creative, branding isn’t just what we doit’s who we are. We’ve helped hundreds of businesses and organisations build and evolve their brand identities, turning ideas into powerful visual and strategic assets that stand the test of time.
After recently launching the new brand for the Liverpool Empire Theatre, we reflect on the essential role branding plays in business longevity, especially in commemorating significant anniversaries. It also serves as an opportunity to reinforce a company’s legacy and demonstrate its sustained impact. As an established brand agency, we specialise in crafting stories, defining identities, and ensuring businesses resonate with their audiences.
Branding is more than just visuals; it’s about developing branding strategies that capture attention and build loyalty. Our work on the Liverpool Empire Theatre rebrand coincided with their Centennial celebrations. It is a prime example of how an anniversary campaign can spark nostalgia, appreciation, and renewed future engagement from a loyal audience. If executed well, anniversary branding can help businesses celebrate their legacy while maintaining a fresh, modern appeal for new audiences. In the case of the Empire, we felt it was a good time to animate the brand for use on digital online and display media.
“It’s an honour to have the chance to create a new look and brand for the venue at this special moment in its history. It’s been a fantastic experience working with the skilled team at B&L Creative to create a fitting brand for this wonderful theatre. The logo references the Empire’s famous proscenium arch that frames the stage and original designs of its logo that go back over the past 100 years.”
Stephen Ainsworth, Head of Marketing and Communications, Liverpool Empire Theatre Branding influences external perception and impacts internal culture. A strong brand identity fosters pride and unity within a company. Over the past 22 years, we’ve seen how branding initiatives can energise employees, making them feel like an integral part of a company’s journey, increase productivity and support staff retention. Strong branding is essential for standing out in an increasingly crowded marketplace.
Over the years, we’ve honed our expertise in creating unique brand identities that carve out a distinct position for our clients. Whether through typography, colour schemes or messaging, our strategic approach ensures that brands remain recognisable and memorable.
Over the years, we’ve honed our expertise in creating unique brand identities that carve out a distinct position for our clients. Whether through typography, colour schemes or messaging, our strategic approach ensures that brands remain recognisable and memorable.
We’ve had the privilege of working with renowned brands across various industries, including Liverpool Football Club, LIPA, Merchant Taylors’ School, Sir Robert McAlpine, Royal Albert Dock, Clatterbridge Cancer Centre, Merseyside Fire Service, and Liverpool Chamber of Commerce. We help them develop their brands in various ways and create impactful brand assets for print and digital use.
At B&L Creative, we understand that branding is the core of any thriving business. With over two decades of experience, we’re here to help you craft your brand story and bring it to life. Let us use our expertise to elevate your brand.
If you would like to have a chat to see how we could help your brand, email john@bollandlowe.co.uk
ECONOMIC POWER OF LIVERPOOL CHAMBER MEMBERS “CANNOT
BE OVERSTATED”, SAY POLITICAL LEADERS
Liverpool businesses have an opportunity to lead and amplify the city region’s opportunities for economic growth.
That was the message from Mayor Steve Rotheram and Liverpool City Council Leader, Cllr Liam Robinson as they met with a group of Liverpool Chamber members, who posed questions of the two senior political leaders on a range of matters including transport, innovation, procurement and planning.
The Executive Network Lunch at Liverpool’s Municipal Hotel began with a message of congratulations and support to Liverpool Chamber on its 175th Anniversary. Cllr Robinson said: “Happy Birthday and heartfelt thanks to Liverpool Chamber, which continues to be the trusted voice of business in this city and has recorded a series of achievements over that time.”
In their opening remarks, both were keen to underscore the city region’s growth opportunities and the importance of a united approach between the public and private sector.
Cllr Robinson said: “We must acknowledge the challenges in the city around relatively lower productivity, imbalanced education outcomes and health disparities which hold back our communities. However, we also have lots of opportunities to get excited about, from more traditional strengths such as maritime or tourism, to digital and creative industries, or health and life sciences, where we have a European scale cluster of significance.
Mayor Rotheram said: “As the former council offices, this building is where my political career began. Throughout that time, I can safely say that this current crop of leaders is the best we have had in the city region. We are all committed to having honest conversations and demonstrating confidence in the future among our communities. It’s really important that we talk up opportunities and job creation, and I would urge businesses to do the same.”
Alison Lobb, chair of Liverpool Chamber and managing partner at Morecrofts Solicitors, began by saying: “As businesses, we each understand the importance of a growth economy. What can we do as a Chamber to work with you and support your ambitions
to create that essential growth in the city region?”
Cllr Robinson replied by saying: “We are the usual suspects, the government expects to hear positive things from us. When you consider that the city has more than 14,000 registered businesses, which account for more than 40% of the regional economy, the impact of an organisation such as the Chamber cannot be overstated.”
Mayor Rotheram agreed, saying: “Naturally, I speak to the Cabinet regularly about Liverpool, but it’s so much more powerful when the government hears it from you, the business community. This government is pro-good business but every city will claim it is the best, so it’s vital that we are able to articulate our own points of difference. The voice of business can amplify this.”
The next question came from Matt Breakwell at Kimpton, who asked: “Procurement processes from one public sector organisation to the next can be incredibly varied and uneven. How can we ensure ESG considerations continue to be even more prominent in procurement processes moving forward?”
Mayor Rotheram said: “A key part of my role is to win funding pots from central government that you as businesses can feed into via organisations such as Liverpool Chamber. An example of this is retrofitting, which expanded to a £110m pot - we want to get as much of that into the local supply chain as possible.
“The Fair Employment Charter is important as it requires businesses to undertake a number of obligations including paying the National Living Wage and investing in Apprenticeships. Procurement is very much led by legal considerations, and we clearly cannot just decide who wins a contract simply because they are local. However, we also combine the precept and other funding, and if local businesses want to be a part of that, they must sign up to the Charter.
“We can also give preference to businesses on the basis of social value, even if they are not the lowest cost applicant, so I would encourage businesses to focus on aspects of genuine social value in their bids. This mirrors the Public Sector Procurement Principles.”
Cllr Robinson added: “Let’s make sure we are shouting about good examples and hope that best practice becomes adopted by all local authorities. We have signed up to the Fair Employment Charter without hesitation as we recognise that it’s really effective. I would encourage others to do the same.”
Sue Hine, from Manufacturing Technology Centre, posed the question: “While we clearly have strengths in the city and city region, and there is much to be excited about, do we need to strengthen our supply chain?”
“It’s also important to remember how strong the Liverpool brand is. The Royal Society Arts published a report last year which showed Liverpool is the 10th most recognised noncapital city in the world. The question should be, how do we leverage that?”
Mayor Rotheram replied: “I really do think we have many strengths within our supply chain, for example in the space industry, but it’s also important that we don’t pretend that we are good at everything. Rather we should focus on our fortes and that approach is helping us to be taken more seriously by Whitehall.
“Health and life sciences, backed by Innovation Zone funding, and AI where we’ve recently secured investment in 1,000 jobs from Kyndryl, are opportunities to make major inroads. The Freeport is another example - not many locations can claim to welcome imports of materials, contribute to the manufacture of products and then export those products, all without any tariffs.
“Let’s really accentuate the positives, create that positive narrative and look toward a brighter economic future for the city region.”
Cllr Robinson added: “It’s also important to remember how strong the Liverpool brand is. The Royal Society Arts published a report last year which showed Liverpool is the 10th most recognised non-capital city in the world. The question should be, how do we leverage that?”
Turning to transport, Nick Smith from Avanti West Coast, asked: “Many businesses rely on roads, rail, buses and other transport. What are your plans to further invest in transport infrastructure in the city and city region?”
Cllr Liam Robinson responded by saying: “There is no doubt that an efficient transport system can support economic growth. Merseyrail is one of the best in the UK, despite its occasional problems, but we know we need to do more on a number of fronts.
“At Liverpool Central, we are exploring improvements to the aesthetic of the site and also how to provide more services and serve more passengers. We are also investigating what’s possible at Moorfields station to create a modern welcome to the Commercial District, and how this is potentially linked to opportunities at Pall Mall.
“Avanti is already increasing the regularity of its services, with a number of half hourly services now in place and more to come.
Much of our infrastructure only deals with existing demand, while decisions around HS2 and Northern Powerhouse Rail can sap confidence. The proposed LiverpoolManchester Railway Board shows the power of devolved powers to make things happen at a local level. Rather than just asking the government for money, there are other routes, including land value capture. Let’s make long term investments.
“Freight services are also important, especially in a post-Brexit climate, and we need to move more goods. Liverpool is responsible for 45% of imports and exports with the Americas. The port has lots of capacity but we need more land-based capacity. Investment in the roads and rail infrastructure can be a key economic driver.”
Mayor Rotheram added: “We would also like to expand our devolved powers to the control of stations. If a station makes additional money through commercial opportunities such as advertising or using the adjacent land, we can reinvest that profit locally. Under national control, it simply goes back into the wider pot.
“We also need greater connections from Liverpool to Manchester, including Manchester Airport. We could benefit from a redistribution of slots where Manchester becomes more international and Liverpool carries more European traffic. We are always looking at the bigger picture to see where we can improve things here in the Liverpool City Region.”
Paul Cherpeau, chief executive of Liverpool Chamber, completed the session, saying:
“It is great for our members to have the opportunity to ask questions directly and reinforce our shared commitment to working with policymakers on these important issues. The Chamber’s awards focus on innovation, recognising that sectoral opportunity for growth, while our leading role in the Local Skills Improvement Plan offers an opportunity for employers’ voices to be heard.”
He then posed one final question: “How do you envisage further devolution helping to improve our economic picture?”
Cllr Robinson said: “Devolution and the advent of a Metro Mayor means we can get audiences at senior national and international level that a traditional local authority may not realistically be able to command.
“This government wants to be stable and predictable and work with our city. That approach is exemplified in a new pilot on temporary accommodation for homeless people, showing we are at the leading edge of public services.”
Mayor Rotheram added: “While there is lots of room for optimism in the city region, I have also been clear with the government that there needs to be reform to the Green Book to allow substantial improvements in regional investment.
“The River Mersey is extremely powerful, which is helped by its unique shape with a tight mouth and wider basin. Not only could a Mersey tidal barrier boost our economic fortunes, but it could also enhance the UK’s energy security, which remains as relevant as ever given what’s happening around the world.
“We must look at the big ideas for the future of the city region. LCR Connect is an example of this and moreover when you think of the transatlantic cable connecting from Southport into Boston. Where else can boast these types of features? Let’s maximise that.
“While we must recognise that trading conditions are difficult at the moment, there is also plenty to be excited about as a city region and we look forward to working alongside Liverpool Chamber members to make those opportunities a reality.”
THE VIEW FROM HIGHER EDUCATION
By Tim Jones, Vice Chancellor
The University of Liverpool was, in many ways, both created and built by the city for the city and this knowledge is something that has remained at our institution’s core over its near 150-year history. Together with our wider university community, I am so very proud of the civic role we play and the tangible impact that has on those in the region.
Last year we published an economic and wider impacts report which highlighted the scale of the University’s role in driving economic growth and the very many other ways in which we contribute to local life. The report found that the University of Liverpool’s activities in 2022/23 are estimated to have generated up to £1.2 billion and 15,870 jobs in the Liverpool City Region. This equates to a contribution of more than 3% of the total regional economy and one in every 50 jobs.
I am also clear, however, that we can and must go further, broadening and deepening the scale of our civic engagement so that our influential role in science, innovation, education, public policy and culture, and as a major employer, is maximised to support the wellbeing and prosperity of communities across the region. This intention is carefully woven into each part of our strategic framework, Liverpool 2031 –from the work we carry out in education to our research and our global ambitions.
Perhaps our most significant contribution to the future shape of the City Region is our work in place and innovation, where we are committed to creating ambitious plans that will deliver growth in investment, jobs and innovation. I’m pleased to say that we have already made some significant progress in this area, having worked closely with the combined authority on their successful Investment Zone plans. The resulting £160m government pledge to fund a raft of projects includes over £20m to supercharge Life Sciences research and innovation –building on the region’s national leadership in this area.
Centre of Excellence for Long-acting Therapeutics (CELT) laboratory
An artist’s impression of the new health innovation campus
These major development plans in the Knowledge Quarter will enable the expansion of the University of Liverpool’s world-first Centre of Excellence for Longacting Therapeutics (CELT) and the Civic HealthTech Innovation Zone (CHI-Zone), which will spearhead the use of AI to transform health and social care. It will also facilitate our Microbiome and Infectious Disease (MaID) Innovation Hub and The Pandemic Institute to further drive the development and commercialisation of microbiome therapies and tackle emerging infections and pandemic threats. It is expected the full range of Investment Zone plans will act as an important magnet for future inward investment to the tune of up to £800m, bringing private investment, jobs and talent to both the UK and the region.
And we have plans to go much further. We have been working closely with the City Region to develop investable propositions which have been submitted to the government for consideration as part of their Comprehensive Spending Review. One such project is a health innovation campus, which will be based on the former Royal Liverpool University Hospital site. This £550m scheme, for which private investment is being sought, is formed of two flagship projects. A cutting-edge hub, connected directly to the UK’s newest hospital, will integrate clinical research,
real-world patient care, industry partnership and advanced training to shape the future of healthcare. Meanwhile, a Pandemic Preparedness and Response Facility will equip the UK to combat emerging global health threats. The realisation of these plans would drive an estimated £1bn in economic benefits for the UK, and Liverpool City Region, creating high-quality jobs, training much-needed additional healthcare professionals and attracting global investment, whilst reducing health inequalities. We are also seeking to capitalise upon our global expertise in materials science to create a materials innovation supercluster. AIM-HI (Artificial Intelligence Materials Hub for Innovation) will scale up materials discoveries and automated research, creating globally marketable products at the intersection of robotics and AI. At its core will be a world-first lab of the future, integrating manual work, automated kit, robotics, and AI-driven mobile lab robots. Based in Liverpool’s Knowledge Quarter, this exciting project is expected to create or safeguard up to 900 knowledge-intensive jobs and attract a range of innovative companies to the City.
These and other ambitious plans hold huge potential for the future of the City Region and the University of Liverpool stands ready to maximise the resulting benefits for our communities.
These major development plans in the Knowledge Quarter will enable the expansion of the University of Liverpool’s world-first Centre of Excellence for Longacting Therapeutics (CELT) and the Civic HealthTech Innovation Zone (CHI-Zone), which will spearhead the use of AI to transform health and social care.
BUILDING RACIAL JUSTICE THROUGH EMPLOYMENT
For 200 years, Liverpool John Moores University (LJMU) has championed change through education, partnering with people and organisations to drive positive impact. A key part of LJMU’s strategy is workforcefacing provision and collaboration with industry to support inclusive economic growth.
This aligns with the LCR Combined Authority’s Long-Term Skills Plan, emphasising the benefits of workplace diversity. Demonstrating its role as an ‘anchor institution’ in racial equality, LJMU hosted an event in January 2025 CityRegion employers seeking to diversify their workforce.
& SKILLS
The first LJMU Round Table Discussion on Race Equality in the Workplace, attracted organisations committed to recruiting more ethnically diverse employees but, as many admitted, were unsure how to proceed. Around 60 attendees represented organisations including Football Clubs, the NHS, Merseyside Police, and City Councils. The event was co-hosted by Danielle Anderson, Head of Careers & Employability at LJMU, and Justine Jenkins, Strategic Employability & Partnership Manager at the Liverpool City Region (LCR) Combined Authority Race Equality Hub (REH).
Moni Akinsanya, Assistant Director of Diversity & Inclusion at LJMU, highlighted recent progress in Diversity & Inclusion, particularly positive action programs to recruit ethnically diverse talent and a successful Reciprocal Mentoring Scheme, pairing ethnically diverse individuals with
senior university executives to enhance mutual understanding.
The event coincided with the approval of LJMU’s Access & Participation Plan 20252029, reinforcing its commitment the Long-Term Skills Plan and partnering with employers to develop diverse, equitable, and inclusive recruitment practices. The forum provided a safe space to discuss race, employment, and the attainment gap. Future partnership opportunities included mentoring, targeted internships, and networking for LJMU students from diverse backgrounds. Justine Jenkins, representing the REH—the first initiative of its kind in the UK dedicated to racial justice — emphasised the importance of cocreation and consultation in all initiatives, urging employers to engage in more open conversations about race.
LIVERPOOL HOPE BUSINESS SCHOOL WORKING IN PARTNERSHIP WITH SKILLS BOOTCAMPS PROVIDER AND THE CIVIL SERVICE
Lyndsey Jayne Burkert, the Associate Dean of External Engagement for Faculty of Business, Law & Criminology has been working to create a partnership approach to support the delivery of Civil Service Masterclasses for the LCR Region.
The importance of creating sustainable relationships that are reciprocal has created a tripartite opportunity. The lead provider for Civil Service Masterclasses Lynn Lock - Director of Unique and Special Projects has worked tirelessly to develop a programme that meets the needs of the Civil Service in the North West and supports candidates back into work. Lynn and her team have facilitated and delivered Civil Service Masterclasses over the last 18 months hosted here at Liverpool Hope Business School Hub with a 90% success rate of candidates into work within North West Departments of the Civil Service. The
Business School provides the space for delivery and the provision to support the delivery of the training, this has created a key collaborative partnership with a training provider and the civil service in support of Liverpool City Regions Skills agenda and provision.
This has provided a collaborative space where the attendees of the masterclasses can take advantage of completing their training in a university setting, learn more about Liverpool Hope University and gives them guaranteed access to a civil service interview and job opportunity in the North West upon successful completion of their training.
This showcases ‘the power of partnerships’a university providing space for innovation, enabling a training provider and the Civil Service to work collaboratively to provide an accessible and welcoming environment to local people looking to re-engage in the labour market.
The Civil Service representatives have been an integral part of the development, delivery and content of the Masterclasses with departments such as DWP, Home
Office, Ministry for Housing and HMRC now accessing the talent that completes this training programme.
At Liverpool Hope University, we have been fortunate to give access to 3 graduate alumni still looking for work, an opportunity to do this training and access jobs in the North West within the Civil Servicethe alumni have subsequently received an opportunity to work in the Civil Service.
This is a first of its kind in LCR and it shows the importance of partnership working and the incredible impact this can have for local communities and for future graduates wanting to consider a career within the civil service.
If you would like to know more about how you can collaborate with the Faculty of Business & Law with our staff and students please contact Lyndsey Jayne Burkert, Associate Dean of External Engagement, Faculty of Business, Law & Criminology on email –burkerl@hope.ac.uk
To find out more about Civil Service Masterclasses – contact Lynn Lock Email lynn.lock@uniqueandspecialprojects.com
A FINANCIAL ROADMAP FOR EARLY RETIREMENT
Nicola Haughney-Carr - Senior Investment Director at Rathbones
Dreaming of early retirement and planning for it are two very different things. Nicola Haughney-Carr, explores some of the key elements of planning properly for your retirement.
Retirement used to be reassuringly predictable. On your 65th birthday, you would switch overnight from full-time employment to having more time on your hands than you knew what to do with, perhaps with a gold watch and bottle of bubbly.
Today, everything is different. The traditional idea of an absolute finish line to our working lives is no longer the default. Most of us can decide when, how, and even if we retire. For many, the dream is early retirement. However, with life expectancies in the UK growing longer and the cost of living growing ever higher, the obvious obstacle is whether you’ll have enough money to keep you going for 30, 40 or even 50 years. As local wealth experts at Rathbones, we help clients to navigate life’s journey, unlock more opportunities, and achieve financial freedom faster. When we discuss having enough money to retire with, here are some of the topics we broach.
Understanding how much income you’ll need
Many of us have no clear plan for the lifestyle we want from our retirement, and even more of us underestimate how much money we’ll need to pay for it. Everyone’s situation is unique, so calculating that necessary income requires a bespoke approach.
The Financial Conduct Authority estimates that there are more than 18 million people in Britain with significant savings and investments who have never taken professional financial advice. Without it, you risk miscalculating and retiring without enough funds.
Making your money work hard enough
Unless you’re a very high earner or receive a windfall, amassing enough cash to quit work and follow your dreams decades before your peers isn’t easy. Even a frugal lifestyle and extreme levels of saving are no guarantee that you’ll reach the level of wealth required.
We believe, to retire early, you will need expert advice to ensure your savings and investments are working as hard as possible for you. Research from the International Longevity Centre in 2019 shows that Brits who took professional advice for five years between 2001 and 2006 enjoyed an average increase in their assets of nearly £48,000 after 10 years, compared to those who took no advice.
Choosing the right time to retire
Those who are lucky enough to retire at the top of a strong market are likely to have sufficient funds to help them weather any future downturns. But, if you retire during a period of stock market volatility, this can change both the reality of your investment returns and your degree of comfort and peace of mind.
In the current economic climate – higher interest rates, increased inflation, and geopolitical uncertainty – making the decision to retire can feel risky. Retirement is a long-term decision and not one that should be unnecessarily influenced by shortterm investment challenges.
The current climate
Building on the previous point, it is worth considering the Chancellor’s “Spring Statement”, specifically termed as such to
avoid further associations with tax rises. The large cuts to welfare spending and increase in defence spending had been well signposted, but the overall picture remains relatively downbeat, at least in the short term.
Lower economic growth in the UK can be blamed on the threat posed by global tariff wars, but the £24 billion increase in employers’ national insurance contributions, which comes into force in April, is more likely the cause. The reaction in the gilt market to the statement has been muted, but a short term rise in inflation, once last October’s tax rises come into play in full, may imply the Bank of England has limited room for significant rate cuts.
The UK’s cost of borrowing remains high compared to Germany, for example, and overall headroom against the Chancellor’s self-imposed fiscal rules, means the threat of further tax rises cannot be ruled out. Subjecting UK pensions and farms, over a value of £2 million, to inheritance tax remain firmly on the agenda and cannot be ignored. Changes in our society can create ripples within one’s investments and it is always worth keeping an eye out for them, to pivot when necessary – this is where wealth management could be integral.
A bespoke approach to your retirement plan
As you can see, there are many questions and situations to consider when it comes to retiring early and the first step should be taking professional advice from trusted, local experts. With the right planning, it is possible to enjoy a comfortable, well-timed early retirement. We would be happy to support you on this journey and help you reach your goals.
The value of investments and the income from them may go down as well as up and you may not get back what you originally invested.
HOW WE CAN TACKLE THE ‘SCARY’ SKILLS SHORTAGE
Bootle window and door maker Warwick North West says it is being proactive in addressing the skills shortages in the manufacturing and construction sectors.
Warwick managing director Greg Johnson says that in terms of shortages “numbers are scary” but adds that he believes industry can address the crisis with the support of Government.
According to Make UK, the representative body of the manufacturing sector, 36% of manufacturing vacancies are proving hard to fill, compared to an average of 24% across all industries. It estimates this is costing the UK £39bn each year.
The Construction Products Association says its sector is set to lose more than 500,000 workers (a quarter of the workforce) in the next decade. And the Construction Industry Training Board recommends 251,500 extra workers by 2028 to meet demand.
Greg said: “Less than 5% of people in our industry believe the labour shortage is getting better, and since the pandemic, we’ve lost 120,000 construction workers. This represents a real threat to our industry’s future.
“The skills shortage in the construction and fenestration industry isn’t news to anyone. We’ve all read the headlines, seen the statistics, and probably contributed to countless discussions about the crisis.
“The challenge is big, but I believe there are practical steps we can take. At Warwick North West, we’re focused on finding the solutions.”
In a bid to address the skills shortfall, the Government is creating 32 new skills hubs and plans for 5,000 construction apprenticeships per year. Its new ‘Skills Bootcamps’ and fast-track apprenticeships, backed by £140m of investment, aim to get more people into the industry.
Traditional apprenticeships take 24 to 30 months to complete, but these new programmes aim to cut that time in half.
“It’s promising, but we can’t just wait for government initiatives to solve this problem. We need to act ourselves,” added Greg. “At Warwick North West, we tackle the issue directly through partnerships that challenge traditional recruitment methods.
“We’ve partnered with Nobody Left Behind, a Merseyside organisation dedicated to helping young people, care leavers, and exoffenders find employment.
“Similarly, our partnership with Inside Connections helps ex-offenders build new careers. These partnerships bring great employees into our business while making a difference in our community.”
Over the past year Warwick has taken on five apprentices. Four of them are now working full-time in the business. Starting from April the firm is expanding its apprenticeship programme through a new partnership with Hugh Baird College.
Greg explained: “The college is just down the road from us in Bootle, and it’s one of only three further education colleges in the North West to be rated outstanding by Ofsted. It’s a no-brainer to utilise this hub of capable young people that is right on our doorstep.
“These types of local connections excite me. It helps us build stronger links with our community, create more opportunities for young people and fill our ranks with talented employees.”
As Liverpool Chamber celebrates its 175th anniversary year, it is very much focused on looking to the future and supporting its members as they adapt to a fast-changing economy.
In 2024 Warwick invested £1m into its Bootle factory, acquiring new machinery that improves productivity and increases capacity. This has led to the creation of eight new roles at the firm, including four apprenticeships, all people from the local area.
“When businesses grow and are successful, they can create real opportunities for local people,” said Greg. “While the Government’s initiatives are welcome, it’s up to businesses like ours to make them work on the ground.
“If we want to solve the skills shortage, we need to look beyond traditional recruitment methods. The old approach of waiting for qualified candidates to come to us simply isn’t working anymore, they just aren’t there. Instead, we need to create them ourselves.
“We need to proactively reach out to different communities, create new pathways into our industry, and show people the opportunities that exist here. I’m proud that Warwick is leading the way on this.
“We are seeing success with our unique approach to sourcing and developing new talent, and we’re happy to share what we’ve learned. The future of our industry can be bright, but it will take creative and innovative ways to attract and develop the next generation of skilled workers.”
“The
old approach of waiting for qualified candidates to come to us simply isn’t working anymore, they just aren’t there. Instead, we need to create them ourselves.”
Warwick managing director Greg Johnson
The Community Lettings Management Company (CLMC) aims to provide schools, churches, sports centres, and other organisations with the opportunity to rent out their underused facilities, such as playing fields, halls, and studios, by offering the space for hire to the local and wider community. Our company manages the use of these facilities on behalf of the owner organisation.
By offering the opportunity to hire underutilised facilities at a competitive price, we enable organisations to generate more revenue and create positive and sustainable relationships with local communities.
Our goal is to o er communities access to high-quality facilities at an a ordable price. www.theclmc.co.uk
LANDMARK MOU SIGNED BETWEEN LIVERPOOL CITY REGION AND THE ISLE OF MAN
A landmark Memorandum of Understanding (MOU) has been signed between Merseyside and the Isle of Man, reinforcing their deep-rooted economic, cultural, and historical relationship. This agreement marks a significant step in strengthening trade, investment, and cooperation across various industries ensuring mutual growth and prosperity.
Economic impact and opportunities
The Isle of Man plays a key role in supporting investment and job creation in Liverpool and the wider North West region. Its contributions span financial services, clean energy, and manufacturing. With ambitious plans to double its GDP over seven years and attract 500,000 annual visitors by 2032, the Island presents growing opportunities for business and trade partnerships with Liverpool.
A flourishing relationship
The strategic partnership between the Isle of Man and Liverpool began with an MOU in 2018 and has strengthened with substantial investments, including the new Liverpool Ferry Terminal—the Island’s largest single investment in the UK. In 2024, the Isle of Man’s Department for Enterprise partnered with the Liverpool Chamber of Commerce, fostering stronger trade relationships
DATA IS THE NEW OIL
Data is the new oil for anyone looking to invest in companies with potential for rapid growth and high returns.
At River Capital, we set up Fund:AI because we saw early-stage tech companies with valuable data assets. These businesses needed help building unique products leveraging their data, which could become valuable intellectual property.
We call it an artificial intelligence fund as we use data to create AI solutions and look for businesses where founders recognise their data’s value and can build solutions that increase sales, improve workflows, or enhance customer experience.
Businesses that successfully leverage their data can attract higher valuations, better investor returns, and faster trade sales. Our offer stands out from other venture capital funds because our team consists of ex-operators who have raised money, scaled, and exited tech firms. This experience makes us empathetic to founders’ challenges, and we’re hands-on when things don’t go as planned.
among the Chamber’s 600 members. This collaboration contributes to an annual trade volume of approximately £1.5 billion.
Enhancing transport and connectivity
Transport links remain vital, with the Isle of Man Steam Packet Company providing essential ferry services. A new £70 million state-of-the-art ferry terminal in Liverpool, opened in June 2024, enhances connectivity, facilitating seamless travel and trade while generating economic benefits for both regions.
Renewable energy collaboration
The Isle of Man’s offshore wind potential could contribute significantly to the UK Government’s target of 21 GW additional capacity by 2035. Collaboration on renewable energy projects will create jobs, boost skills, and drive economic growth.
Financial services and sustainable investment
The Isle of Man’s financial services sector complements Liverpool’s, offering expertise in fintech and sustainable finance. This MOU paves the way for joint sector events, trade missions, and employment initiatives, further strengthening financial ties.
A future of shared growth
This agreement signifies a shared vision for long-term collaboration, economic development, and innovation. By leveraging each other’s strengths, Merseyside and the Isle of Man can build a prosperous and sustainable future together.
The generative AI explosion coincided with our AI fund launch in 2022. While this raised public awareness about data’s power, it also sparked fears about job losses and uncontrolled robots.
Artificial intelligence has been around for decades, with companies using it through computer vision, algorithms, or analytics. AI is essentially mathematics, data, and processing speed and the recent AI boom stems from increased computing power that can process terabytes of data in seconds.
Many companies have valuable data in their databases but don’t know how to use
it and we seek management teams who want help unlocking their data’s value. For investors, AI represents an exciting but difficult-to-assess asset class. At River Capital our team conducts thorough due diligence to identify the best early-stage companies for investment.
We target ten-fold returns for businesses we invest in. While not all achieve this, our portfolio approach aims for quadruple returns, placing us in the upper quartile for EIS investors.
David Walters is Investment Director of Fund at River Capital.
David Walters
LIVERPOOL CITY REGION SHOWCASES
£11 BILLION REAL ESTATE OPPORTUNITIES TO GLOBAL INVESTORS AT MIPIM
The Liverpool City Region travelled to the MIPIM 2025 global investment conference in Cannes with a bold ambition: to showcase £11 billionworth of transformative real estate projects to the world’s biggest investors.
A strong delegation of public and private sector representatives, including a number of Liverpool Chamber members, worked together to demonstrate the city region’s strengths and major projects spanning sectors such as Health and Life Sciences, Advanced Manufacturing, Creative and Digital, and Maritime - all key pillars of our thriving economy.
This was underpinned by the message that Liverpool City Region is not only the best place to grow a business, but also to grow a family, and grow a legacy. There was also an emphasis on green infrastructure projects and sustainable development, reflecting the city region’s commitment to achieving net zero by 2035.
MIPIM is the world’s leading real estate event. With more than 20,000 delegates from 90 countries and investors managing an estimated £3.4 trillion in funds, it is an unrivalled opportunity to showcase the Liverpool City Region’s investment potential to a global audience.
Mayor Steve Rotheram has set an ambition to boost foreign direct investment (FDI) into the Liverpool City Region by 25% by the end of this decade and attending MIPIM allowed the delegation to demonstrate how the city region is primed for growth and
ready to attract international partners to help deliver transformational projects. The event is a cornerstone of the Liverpool City Region Capital and Real Estate Investment Programme, an ongoing strategy to showcase the region’s investment potential at major industry events, including UKREiiF 2025 in Leeds in May. The programme is a collaboration between the six local authorities, LCR Combined Authority, and strategic partners Starship Group and Peel Waters followed by private sector partners such as Knowledge Quarter Liverpool, Sci-Tech Daresbury, Atkins Realis and ION Developments.
Among the projects showcased through presentations, panel discussions and private events at MIPIM were:
Maghull Health Park, a 30,000 sqm stateof-the-art hub for digital and lab spaces, aiming to become a national centre of excellence for mental health research, developed by Mersey Care NHS Trust in collaboration with Sefton Council and ION Developments.
Paddington South, Knowledge Quarter Liverpool, the latest phase of the city’s renowned life sciences and innovation district at Liverpool City Council’s flagship development site.
HEMISPHERE One & Two (Sciontec):
A unique combination of chemistry labs, data labs, bio labs and innovation labs, alongside incubator and grow-on space, with some of the world’s most advanced facilities, located in KQ Liverpool.
Festival Gardens (Liverpool City Council), a major housing development aiming to create vibrant new communities.
Hind Street Urban Village (Wirral Council & ION Developments), which will see
derelict land around Hind Street turned into a new community with homes, a new park, improved transport links, commercial space and leisure facilities in Birkenhead town centre.
Littlewoods Film Studios (Capital & Centric), a flagship project driving the growth of Liverpool’s creative and digital economy, located off Edge Lane.
Bootle Town Centre transformation, including Bootle Strand shopping area (Sefton Council), which aims to regenerate the retail and leisure core of the town and provide new public spaces, housing, amenity and opportunities for the local community.
Liverpool Waters (Peel L&P), a large-scale regeneration project aiming to deliver new homes, offices, and public spaces.
Steve Rotheram, Mayor of the Liverpool City Region, said:
“MIPIM is about putting investment opportunities in the Liverpool City Region on the global stage and making sure the world knows what we have to offer. We were there to do what our city region has always done best: build connections, strike deals, and deliver opportunities that change lives.
“Make no mistake about it, we are a global player, and if we want to bring investment home, we have to go where the investors are. MIPIM gives us the chance to showcase £11bn worth of opportunities to some of the world’s biggest players. Conversations there can lead to growth here.
“We’re building a Liverpool City Region that’s fit for the future – the best place to grow up, grow a family, and grow a business - and we’re looking for partners who want to help us make that vision a reality.”
HEMISPHERE One & Two - image courtesy of Sciontec
Maghull Health Park - image courtesy of ION
Councillor Liam Robinson, Leader of Liverpool City Council, said:
“Liverpool and our wider region is the land of opportunity. The ability and ambition to deliver transformational schemes is clear for all to see. The volume of projects in the pipeline shows how much confidence the private sector has in Liverpool as a city that can do business and deliver unique results.
“MIPIM is a great showcase to illustrate how all our growth sectors and industries are beginning to fire on all cylinders. We were excited to share our plans and vision for what can and will be achieved here. Liverpool’s time has come. And we can’t wait to welcome new partners in the writing of the next chapter in our success story.”
Chris Capes, Development Director at Liverpool Waters said:
Chris Capes, Development Director at Liverpool Waters commented: “Peel Waters are waterside regeneration specialists, and we have some fantastic development opportunities across both sides of the river Mersey.
“We are looking forward to once again working with the LCR delegation at MIPIM to attract inward investment for the continued regeneration and economic growth of the region.”
Colin Sinclair, CEO of Sciontec and KQ Liverpool, said:
“Knowledge Quarter Liverpool will be the engine room for delivery of LCR Innovation Zone projects, dovetailing with our ambitions to develop 1 million
sq ft of new office and laboratory space in our innovation district over the next 15 years. It’s crucial, therefore, that we take opportunities to represent the city region on a global stage at MIPIM and other events throughout the year.
“We look forward to working closely with the Mayor, Invest Liverpool City Region Partnership and other key stakeholders to amplify the incredible strengths and opportunities that exist here in health and life sciences, the materials supercluster, digital technologies, robotics and AI.”
Many of these investment opportunities will be discussed in detail during Liverpool Chamber’s schedule of Property & Construction Network events throughout this year.
The programme includes Strategic Partners Starship Group and Peel Waters, Wirral Waters and Liverpool Waters followed by private sector partners Liverpool BID; Avison Young; ION Developments; Downtown in Business; Atkins Realis; APG Capital; Arup; BDP; Bouygues; Bean; Brabners; Karrev; Knowledge Quarter; Sci-Tech Daresbury; Morgan Sindall; Redwing/Regenda; Rivington Hark; Sutcliffe; Torus; Bean; Liverpool Chamber; Professional Liverpool; Digital Engineering Studio; Everton FC; Liverpool FC; Gleeds; Trojan Lighting, Karrev; KI Partnership Ltd; Moore Media; Liverpool Place Partnership; Professional Liverpool; Steven A Hunt & Associates; Future Impact Board; OCO Global..
MIPIM 2025: DRIVING INVESTMENT, INFRASTRUCTURE, AND HOUSING SOLUTIONS
MIPIM, Europe’s flagship property investment event, lived up to expectations, despite the miserable weather. The critical topic of housing shortage took centre stage during multiple sessions at the Cannes gathering. Martin Pocock and I gave our insights highlighting the deceleration in infrastructure development and its impact on exacerbating housing challenges, particularly in the Liverpool City Region and across the North West.
Instead of viewing the housing crisis through abstract statistics, MIPIM presented the perfect platform to confront the issue directly. While I remain sceptical about the feasibility of building 1.5 million homes within five years, I believe a more realistic target would be closer to 300,000 homes in a single year—likely towards the end of Labour’s final year in government—resulting in a substantial gap.
Nevertheless, MIPIM provided a prime opportunity for us to showcase the Liverpool City Region and position the city as a hub for new projects such as housing developments, schools, and hospitals. These were discussed at great length at a number of outstanding events, including our very own breakfast, where we highlighted the construction sector’s unique position in meeting people’s fundamental needs and
Liverpool Chamber
reinforcing its position as a cornerstone of economic stability.
After being back in the country for a few weeks now, it’s clear that MIPIM remains the number one property event for driving progress across the sector. It remains the best opportunity in the calendar for bringing together industry experts, investors and politicians to refocus the future of real
estate and accelerate investment and collaboration.
MIPIM highlighted the urgent need for stronger collaboration between combined authorities and sustained investment in infrastructure to address housing shortages and improve hospital and education facilities. Discussions in Cannes made it clear that delaying these developments because of outdated and overly time consuming planning regulations will only hold back regions like ours. Looking ahead, prioritising realistic housing targets and leveraging platforms like MIPIM and the upcoming UKREiiF, will be crucial for meeting the critical infrastructure needs of communities across Liverpool and the wider regions.
Fingers crossed the weather in Leeds is an improvement on what we had in Cannes!
Liverpool Waters image courtesy of Peel
“DOING THE RIGHT THING IS THE BEST WAY TO DO BUSINESS”
As social value becomes increasingly prominent in the decision-making of businesses and public sector bodies alike, we convened a special Well Connected event, hosted by ACC Liverpool, to explore best practice in this area.
Liverpool Chamber chief executive Paul Cherpeau welcomed delegates, saying:
“Three years ago, ACC Liverpool launched a consultation exercise, to which we happily contributed, and concluded that social value should be at the centre of their approach, allowing them to make an impact beyond a single event.
“Social value has become crucial in procurement and it’s important that we are able to move away from a price-only model of assessment when tendering for contracts. We would like members to share their social value stories with the Chamber team so that we can incorporate them within our ongoing communications.
“I would also encourage businesses to get involved with the Local Skills Improvement Plan and our Quarterly Economic Survey, so that we can understand their ground level experiences and the needs of businesses.”
their heating, ventilation and electric maintenance, and we work with them on Skills and talent development. It’s about identifying a way to create added value.”
Kathryn Gordon from DYNO Rod Machmade joined Hayley Smallman from Woodlands Hospice on stage to give more details of their Hope Flows campaign, which has also received support from other Chamber members including Oriel Studios.
Kathryn explained: “The complex services that Woodlands provides are absolutely vital for our communities. Cancer is no respecter of age, money or background.
Liverpool Chamber. These connections we are building with companies which as Oriel Studios simply wouldn’t be possible with our relationship with Liverpool Chamber.”
The final speaker was Andrew Beattie from Liverpool-based Kindred, which aims to help grow the social economy through a social investment fund.
“We are passionate about social value and the benefits it can bring. Our social value plan comprises four main strands - people, sustainability, influence and communityand our procurement processes run through all four of those.
“Ideally, we can source a local supplier and find ways to engage with and support other organisations. We want to use our status as an anchor organisation to benefit the local economy.”
“Our work with Kimpton is a great example of this approach. They did their research and understood that grass roots music is really important to us, so they approached us with the idea of working together to support Future Yard, an excellent live music venue in Birkenhead. Kimpton provides
My friend Katy Ennel, a real force of nature, discovered she had breast cancer aged 28 and died when she was just 31. The hospice cares for not only the patient, but the whole family, and that can continue even after their loved one has passed away.
“That’s why we are supporting the Hope Flows campaign. From 10 March to 17 April, every time a customer donates, the team will ring the Woodlands bell and for every bit of business booked during that time, we will donate 5% to the hospice.”
Hayley added: “The people that we look after have lived a good life and they deserve to have a good death as well. We are not a luxury service - everyone deserves what we provide. We give people something brighter, whether it’s raki, samba or our ‘tipple trolley’ for a taste of normality.
“We are so grateful for the support of the team at DYNO Rod Machmade, who have also donated an annual membership to
“We cover the wider Liverpool City Region and our fund has so far invested more than £3m so far, with Farm Urban and Future Yard among those receiving investment, resulting in a 77% increase in turnover across the portfolio. We also invest time and resources into organisations which are making a real difference.
“It is said that £1 spent locally can generate at least 70p of benefit to the local economy, while £1 spent locally and socially can be worth up to £1.70.
“People typically like to buy locally and socially, so we have created Based, a directory of social economy organisations. This currently stands at 200 but our aspiration is to grow that to 1,000 by
The audience then heard from Eddie Dos Santos, director operations and venue management at ACC Liverpool.
summer and we believe there is potential that could rise to 2,500. So, please take a look and find the right partners to work with.”
There followed a panel discussion, where Eddie and Andrew were joined by Matt Breakwell, business development director at Kimpton. The session was chaired by the Chamber’s head of commercial services, Lizzie Hughes, who posed a number of questions.
What are the biggest misconceptions around procurement?
Eddie: “As a larger organisation, there can be an assumption that we won’t work with smaller suppliers, but the truth is very much the opposite. You just need to share our values and become a true partner.”
What lessons can other businesses learn regarding social value?
Matt: “What ACC did well was to set out their purpose and values very clearly. Sometimes these sections can be weak, but theirs was really clear - essentially to put Liverpool on the world stage. We realised they wanted to use a local firm if possible. Organisations should work out why they are there - what is their purpose and how can suppliers support that?
“What metrics do you use to monitor performance around social value?”
Matt: “Procurement can often be separate to operations, but at ACC it’s an agenda item with the contract delivery. Social value is built into our processes, e.g. donating replaced carpet tiles to charities.
Eddie: “We have KPIs but social value is embedded into those. Ambition might get you the contract, but social value runs through all of our work together and it can’t be measured each month or quarterly.”
Andrew: “It’s all about the choices you make as a business. Is it just for profit or to invest in your communities? Liverpool is arguably the kindest city in the UK and we
regularly see the private and social sectors working closely together. Put simply, why wouldn’t you do it?” With changes being made to procurement regulations, will social value remain an important feature?
Andrew: “Yes, I certainly think so. There are tough trading conditions out there, but I’m optimistic - we have to decide it’s a priority. We have an established social economy here.
Matt: “The more you do, the easier it becomes. Doing the right thing is the best way to do business.”
What advice would you give to other organisations regarding social value?
Eddie: “Record everything that you do, then sit down and build a strategy around that.”
Matt: “Leverage your skills. Future Yard trains local young people in lighting and sound engineeringwe realised we could help them with their heating and ventilation maintenance. Use your skills for full impact.”
Andrew: “Look at what you already do, as you may find you are doing more than you realised. Use the Based database to find organisations and have a conversation about how you can work with them.
“We are so grateful for the support of the team at DYNO Rod Machmade, who have also donated an annual membership to Liverpool Chamber. These connections we are building with companies which as Oriel Studios simply wouldn’t be possible with our relationship with Liverpool Chamber.”
Hayley Smallman, Woodlands Hospice
“It’s all about the choices you make as a business. Is it just for profit or to invest in your communities? Liverpool is arguably the kindest city in the UK and we regularly see the private and social sectors working closely together. Put simply, why wouldn’t you do it?”
Andrew Beattie, Kindred
“The complex services that Woodlands provides are absolutely vital for our communities…that’s why we are supporting the Hope Flows campaign.”
Kathryn Gordon, DYNO Rod Machmade
“Social value has become crucial in procurement and it’s important that we are able to move away from a price-only model of assessment when tendering for contracts.”
Paul Cherpeau, Liverpool Chamber
“We are passionate about social value and the benefits it can bring. Our social value plan comprises four main strands - people, sustainability, influence and community - and our procurement processes run through all four of those.”
Eddie Dos Santos, ACC Liverpool
“Organisations should work out why they are there - what is their purpose and how can suppliers support that? The more you do, the easier it becomes. Doing the right thing is the best way to do business.”
Matt Breakwell, Kimpton
Eddie dos Santos,
Director of Operations and Venue Management, ACC Liverpool:
Why is attainment of social value particularly important to your organisation?
ACC Liverpool Group has put social value front and centre over the last three years, consciously paying attention to its role in the city and how we can maximise our positive impact on the local area and beyond. As an asset owned by the city for its people it is vital we take seriously our civic role and contribute to our community as best we can through our four pillars: people, sustainability, industry influence and community.
How important is social value likely to be in the coming years for your organisation? It will only become more important to support our communities as we strive to create a sustainable business rooted in the city. Procurement is a key part of our social value strategy and we know that our supply chain is an extension of us, so the more we can work with like minded organisations the more we can do together. Not only can we spend money with suppliers who are based locally, but together we can also find inventive ways to engage with and support other organisations. As one of the city region’s anchor institutions, we want to use our purchasing power and influence to support a local economy that’s kinder and fairer for everyone in it. What advice would you offer for potential suppliers or buyers in achieving genuinely positive social value outcomes?
The lens of social value really gives us all the opportunity to do a values check. By outlining our commitment to social value suppliers can look at it and quickly assess whether they believe in the same things, and that’s crucial to the success of the contract as well adding value.
Driving Social Value at DYNO Rod
Machmade Ltd:
At Machmade Ltd,trading as DYNO plumbing and drains, social value is at the core of our business. As a company deeply rooted in the community, we believe in making a lasting impact beyond our services. Whether it’s creating jobs, supporting local initiatives, or delivering essential services that improve lives, we are committed to giving back. Looking ahead, social value will be more important than ever. Businesses must stand for more than profit—they must invest in people, trust, and community well-being. That’s why we’ve chosen Woodlands Hospice as our charity partner. Their incredible work provides vital care and support to individuals and families facing life-limiting illnesses.
For businesses looking to make a difference, authenticity is key. Social value isn’t about ticking boxes—it’s about action, integrity, and collaboration. By working together, we can create real, positive change for the communities we serve.
Why is attainment of social value particularly important to your organisation?
“As a business deeply embedded in the community, social value is a fundamental part of what we do.”
Reg Illingworth, Director
How important is social value likely to be in the coming years for your organisation?
“Social value will define the future of business. Customers and partners increasingly expect companies to stand for something more.”
Neil Illingworth, Director
What advice would you offer for potential suppliers or buyers in achieving genuinely positive social value outcomes?
“Collaboration is key. The strongest social impact comes when businesses work together with shared values and a common goal.”
Kathryn Gordon Orr
Breakwell, business development director at Kimpton:
Why is attainment of social value particularly important to your organisation?
“As a proud values-led business, rooted in the Liverpool City Region, Kimpton has helped generations of local trainees develop their careers into long-term, senior roles.
“Social value is now increasingly central to planning and procurement requirements in the public and private sector, with skills and training, local supply chain commitments and carbon targets now commonplace.
“This shift benefits local suppliers such as ourselves as it levels the playing field versus larger, national firms and also makes clients more likely to use local suppliers who are better placed to meet the social value targets set.
“Social value and sustainability weightings in tenders were once 5-10% of the scoring matrix but that’s now 2030% as clients ask their supply chain to support their values and help reach net zero goals.
“Therefore, social value will intrinsically increase in importance over future years.
“SMEs offering good jobs, training our young people and supporting community schemes not only provide tangible benefit to local people, but their focus on ESG allows them to compete with national providers by proving they’re better placed to support their client’s values and deliver positive impact for the communities where we all live and work.”
Matt
CELEBRATE TRUE HIDDEN TREASURES:
GET INVOLVED IN THE BELIEVE AWARDS 2025!
The Believe Awards are back for another year of celebrating extraordinary young people who go above and beyond to make a difference in their communities. Since 2012, these awards have been a highlight in the Ykids calendar as we celebrate the resilience, selflessness and dedication of young people who are true hidden treasures.
This year’s theme, Hidden Treasures, is all about recognising those young people who shine brightly in the lives of others, often without seeking recognition. Whether they’ve overcome adversity, supported a loved one or made an impact through acts of kindness, the Believe Awards ensure their efforts are celebrated and rewarded.
We are delighted that we have the support from pladis Global as Headline Sponsor once again!
How You Can Make a Difference
The Believe Awards wouldn’t be possible without the generosity of individuals and businesses who want to support and uplift young people in our city region. There are many ways you can get involved:
• Sponsor a Table: Support this inspiring event by sponsoring a table and giving young people and their families the opportunity to attend a night dedicated to their achievements. Your sponsorship will help create a magical evening where these hidden treasures are honoured.
• Donate a Prize: Contribute to the celebration by donating a prize for our famous Prize Wheel. Alternatively, donate an item for our 250 guest goody bags.
• Buy a Ticket: Be part of this unforgettable evening by purchasing a ticket. Enjoy an evening of inspiration, entertainment and heartfelt stories while supporting a cause that makes a real impact on young lives.
• Nominate a Young Person: Do you know an incredible young person who deserves recognition? Submit a nomination and give them the chance to be celebrated at the Believe Awards – www.thebelieveawards. co.uk/nominate
All proceeds from the event will go directly towards supporting vulnerable children and young people in our city region, helping to provide essential resources, mentorship and opportunities that can change lives. Visit www.thebelieveawards.co.uk today to find out more, get involved and help us celebrate the hidden treasures in our community!
Alternatively get in touch at mattroughley@ykids.co.uk www.ykids.co.uk
4Wings Northwest CIC www.4wings.co.uk
Alfie’s Squad CIC www.alfiessquad.org
An Hour For Others www.anhourforothers.co.uk
An Inclusive Future CIC aninclusivefuture.co.uk
Be Free Campaign www.befreecampaign.org
Big Condo Training Academy CIC www.bigcondoacademycic.co.uk
Big Help Project www.bighelpproject.com
Blackburne House www.blackburnehouse.co.uk
Bluecoat Limited www.thebluecoat.org.uk
Caring Connections www.caringconnections.org.uk
Claire House www.clairehouse.org.uk
Crisis Skylight www.crisis.org.uk
DaDaFest www.dadafest.co.uk
Elevate www.elevate-ebp.co.uk
Everton in the Community www.evertonfc.com/community
Expect Limited www.expect-excellence.org
Farm Urban www.farmurban.co.uk
Freshfields Animal Rescue www.freshfields.org.uk
Inspire Train Grow CIC www.inspiretraingrow.co.uk
International Cotton Association Ltd (ICA) www.ica-ltd.org
Isle of Man Wealth and Fund Services Association www.iomfunds.com
Liverpool Biennial of Contemporary Art www.biennial.com
Liverpool Heart and Chest Hospital Charity www.lhchcharity.org.uk
Liverpool Heartbeat www.liverpoolheartbeat.co.uk
Liverpool Law Society www.liverpoollawsociety.org.uk
Liverpool University Hospitals Charity www.facebook.com/ LpoolUniHospsCharity/ Liverpool Women’s Hospital Charity www.liverpoolwomens.nhs.uk/ fundraising
Merseyside Society for Deaf People www.msdp.org.uk
Merseyside Youth Association Ltd www.mya.org.uk
Natural Breaks Ltd www.naturalbreaks.co.uk
NDNA Liverpool Network www.ndna.org.uk
Nugent www.wearenugent.org
RASA Merseyside www.rasamerseyside.org
Royal College of Physicians www.rcplondon.ac.uk
Sahir House www.sahir.org.uk
Salvation Army www.salvationarmy.org.uk/ liverpool-walton
Sean’s Place www.seansplace.org.uk
Sefton Women’s and Children’s Aid www.swaca.com
Shakespeare North www.shakespearenorth playhouse.co.uk
Shelter Merseyside www.shelter.org.uk
South Liverpool Homes www.southliverpoolhomes.co.uk
Southport Flower Show and Victoria Park Events www.southportflowershow.co.uk
Sports Alive North West Charity www.sports-alive.org
Street League www.streetleague.co.uk
Team Oasis www.teamoasis.co.uk
The Black-E www.theblack-e.org
The Brain Charity www.thebraincharity.org.uk
The Chartered Institute of Building www.ciob.org
The Liverpool Institute for Performing Arts www.lipa.ac.uk
The Talent Foundry www.talentfoundry.org.uk
The Whitechapel Centre www.whitechapelcentre.co.uk
Tom Harrison House www.tomharrisonhouse.org.uk
Tom’s Trust www.tomstrust.org.uk
Vibe UK www.vibeuk.org
We Are With You Liverpool www.wearewithyou.org.uk/localhubs/liverpool
Wirral Hospice St John’s www.wirralhospice.org
Woodlands Hospice www.woodlandshospice.org
Young Persons Advisory Service www.ypas.org.uk
Youth Federation
Zoe’s Place Baby Hospice www.zoes-place.org.uk/locations/ liverpool-hospice/
BOARDS AND EMPLOYER VOICE
HAS NEVER BEEN MORE IMPORTANT
Liverpool business insights are crucial to unlocking the region’s – as well as UK’s –talent potential
Rachel Reeves must feel she has been dealt a difficult hand at the moment. With the UK economy unexpectedly contracting by 0.1% in January, the OECD reducing the UK’s growth estimate for 2025 to 1.4% and the effects of Donald Trump’s tariffs creating a ricochet effect across the global economy, Ms Reeves must feel she has a mountain to climb. At the time of writing, her much anticipated Spring Statement is still unknown: will this add an additional chink of uncertainty?
As any firm will know, uncertainty is not a friend to business. However, one constant – albeit with arguably inconsistent results in times gone by - has been that successive governments have attempted to drive growth through the skills agenda. And its right they should. By creating the right environment for learning and support systems to flourish - both locally and nationally - learners become part of the talent pipeline, with the power to drive, positively change and boost economies. However, to supercharge change, businesses need to be firmly in the driving seat articulating their needs, with the system ready to act. Enter the Employer Representative Bodies – or ERBs, who act as the voice of business within this important skills ecosystem.
As the ERB for the Liverpool City Region, Liverpool Chamber has been working closely with city partners, including the Combined Authority, colleges, independent education providers and regional Chambers, to ensure the skills mix in Liverpool is the right ‘formula’not only in relation to what the local economy needs now, but also what it is likely to need in the future to stay competitive and enhance growth.
As the Devolution agenda gains momentum, Liverpool already has the advantage of being a tried-and-tested Combined Authority area, flanked by the Combined Authority in Greater Manchester – meaning much of the ecosystem for success is already in place to not only support, but also promote seamless joint working to stimulate
economic momentum. Through the work of the ERB and via the LSIP, in conjunction with the Combined Authority, the Liverpool City region has already laid firm foundations for what successful public-private working can look like to drive growth, as new plans and ways of working take shape here in the North West.
Whilst skills and education have been – politically – subject to much change, this perhaps underlines why ERBs, with a constant and trusted business voice at their core, need longevity of funding and consistency to support and build on the LSIP. Businesses are the glue that ensures skills provision is responsive, appropriate and meets the demands of the economy at any given time. Furthermore, with the winding down of the Institute of Apprenticeships and Technical Education (IfATE) and the creation of Skills England as a proposed Executive arm of the Department of Education (DfE), it is absolutely key that new arrangements allow employers the voice and flexibility to challenge where a standard or assessment plan is not fulfilling their requirements, should this be needed.
Following a recent meeting with Darren Jones, Chief Secretary to the Treasury, regarding industrial policy and skills, he wrote and confirmed that, “the multiyear settlements the Government will agree as part of the Spending Review will provide both business and tertiary education providers the certainty they need to make investment decisions in the Liverpool City region, and across the country more generally.” Whilst we watch and wait for the Spending Review, one thing is certain during this rather choppy economic period – certainty and longevity in approach around skills, with the voices of Liverpool businesses clearly articulated in the system, will help unlock the region’s – as well as the UK’s –potential.
To find out more about the LSIP project, express an interest in joining one of the sector-specific ILP groups, or chat to us further about skills needs in your business, please do register your interest via https://www. liverpoolchamber.org.uk/local-skillsimprovement-plan/
Scan the QR code to find out more:
HUGH BAIRD COLLEGE RATED ‘OUTSTANDING’
BY OFSTED - DRIVING SKILLS, TALENT AND GROWTH IN THE LIVERPOOL CITY REGION
Hugh Baird College has been officially recognised as one of the top further education (FE) providers in the country, earning an overall ‘Outstanding’ rating from Ofsted — one of only three colleges in the entire North West to hold this distinction.
The College, which serves the Liverpool City Region and includes Sefton Sixth Form College in Litherland, offers vocational training for school leavers and adults, apprenticeships, A-levels, and university-level courses.
Hugh Baird College is now among just seventeen ‘Outstanding’ rated providers nationwide, placing it in the country’s top 10% of FE colleges.
The inspection, which took place from 26 to 29 November 2024, commended the College’s ability to transform lives through exceptional education and opportunities.
Ofsted commended the College’s collaboration with employers and how it plays a vital role in addressing skills shortages and meeting the demands of the Liverpool City Region.
Ofsted praised its approach, stating, “The College makes a strong contribution to meeting skills needs” and “Leaders devise curriculums that are sufficiently agile to equip students and apprentices with the knowledge and skills they need for employment in emerging industries.”
Inspectors also highlighted “Leaders ensure that stakeholders are consistently involved in the planning and teaching of curriculums so that students and apprentices learn the skills they need” and “Apprentices develop the resilience and skills needed to thrive in specialist roles, particularly in areas with significant skills shortages.”
Teachers were highlighted for their passion and vocational expertise, making learning engaging and tailored to students’ needs. Ofsted observed,
“Teachers use their passion for the subject and extensive vocational expertise to make learning enjoyable and highly relevant to what students want to do next.”
Leadership at Hugh Baird College was celebrated for its vision and dedication. Inspectors noted, “Leaders’ ambition to become the best college in the country is founded on the belief that their students and apprentices, staff, and local community deserve the best education and training they can provide.”
Sonia Stirling, Deputy Principal of Hugh Baird College, said:
“The Ofsted report highlights the College’s strong contribution to meeting skills needs, which reflects our commitment to aligning education with the demands of the local and national economy. By offering forward-thinking curriculum and working closely with employers, we ensure that our students and apprentices are equipped with the knowledge, skills, and confidence needed to thrive in their chosen industries.”
Rachael Hennigan, Principal and Chief Executive of Hugh Baird College, concluded:
“This accolade reflects the hard work, dedication, and passion of our entire college community — our staff, students, apprentices, and employer partners.
At Hugh Baird College, we are driven by the belief that our community and staff deserve nothing less than the very best. That’s why we remain committed to raising aspirations, transforming lives, and delivering an education that empowers every learner to succeed.
The inspection outcome is especially significant as we celebrate 50 years of serving our community, building on recent achievements such as ranking in the top 5% of FE providers in England for apprentice success, the no.1 FE provider in the country for Tech Level 3 progress, a 99% A-level pass rate, and 100% pass rates in many vocational subjects.
This recognition also highlights our vital role in addressing skills gaps, supporting emerging industries, and contributing to the growth and prosperity of the Liverpool City Region. We are proud to make a lasting impact not only on individuals but also on the broader community and economy.”
To find out more and download the full report, visit www.hughbaird.ac.uk/ofsted.
“At Hugh Baird College, we are driven by the belief that our community and staff deserve nothing less than the very best. That’s why we remain committed to raising aspirations, transforming lives, and delivering an education that empowers every learner to succeed.”
Rachael Hennigan, Principal and Chief Executive of Hugh Baird College
Advancing innovation and scale-up potential in the Liverpool City Region: The SME Productivity & Innovation Centre at Edge Hill University Business School
Advancing innovation and scale-up potential in the Liverpool City Region: The SME Productivity
Advancing innovation and scale-up potential in the Liverpool City Region: The SME Productivity & Innovation Centre at Edge Hill University Business School
& Innovation Centre at Edge Hill University Business School
For over seven years, Edge Hill University Business School’s SME Productivity & Innovation Centre (PIC) has driven sustainable growth in scale-up potential SMEs across the region, helping them to transform into high-growth, high-productivity businesses.
For over seven years, Edge Hill University Business School’s SME Productivity & Innovation Centre (PIC) has driven sustainable growth in scale-up potential SMEs across the region, helping them to transform into high-growth, high-productivity businesses.
For over seven years, Edge Hill University Business School’s SME Productivity & Innovation Centre (PIC) has driven sustainable growth in scale-up potential SMEs across the region, helping them to transform into high-growth, high-productivity businesses.
The Centre’s two leading initiatives, Innovation Sprint Programme and Leadership for Growth have transformed Edge Hill Business School into a leading force for empowering previously untapped SME growth potential.
The Centre’s two leading initiatives, Innovation Sprint Programme and Leadership for Growth have transformed Edge Hill Business School into a leading force for empowering previously untapped SME growth potential.
The Centre’s two leading initiatives, Innovation Sprint Programme and Leadership for Growth have transformed Edge Hill Business School into a leading force for empowering previously untapped SME growth potential.
Identifying scale-ups: a key driver of growth for the Liverpool City Region economy
Identifying scale-ups: a key driver of growth for the Liverpool City Region economy
Identifying scale-ups: a key driver of growth for the Liverpool City Region economy
Impact numbers in the Liverpool City Region (2023 – 2025)
Impact numbers in the Liverpool City Region (2023 – 2025)
Scale-up businesses are critical to economic growth, contributing 55% (£1.4 trillion) of the total SME output across the UK, despite accounting for just 0.6% of the business population. In the Liverpool City Region (LCR) there are 645 visible scale-ups within a business population exceeding 90,000. These businesses do play a vital role in driving regional prosperity and must be supported to sustain and enhance their growth, however addressing LCR's productivity challenges requires delving deeper to support established SMEs who have untapped, scale up potential. PIC provides a unique approach to identifying and nurturing these 'hidden' SMEs - upwards of 20,000 firms in LCR - with two flagship support programmes: Innovation Sprint (an exemplar programme endorsed by the ScaleUp Institute) and Leadership For Growth.
Scale-up businesses are critical to economic growth, contributing 55% (£1.4 trillion) of the total SME output across the UK, despite accounting for just 0.6% of the business population. In the Liverpool City Region (LCR) there are 645 visible scale-ups within a business population exceeding 90,000. These businesses do play a vital role in driving regional prosperity and must be supported to sustain and enhance their growth, however addressing LCR's productivity challenges requires delving deeper to support established SMEs who have untapped, scale up potential. PIC provides a unique approach to identifying and nurturing these 'hidden' SMEs - upwards of 20,000 firms in LCR - with two flagship support programmes: Innovation Sprint (an exemplar programme endorsed by the ScaleUp Institute) and Leadership For Growth.
Scale-up businesses are critical to economic growth, contributing 55% (£1.4 trillion) of the total SME output across the UK, despite accounting for just 0.6% of the business population. In the Liverpool City Region (LCR) there are 645 visible scale-ups within a business population exceeding 90,000. These businesses do play a vital role in driving regional prosperity and must be supported to sustain and enhance their growth, however addressing LCR's productivity challenges requires delving deeper to support established SMEs who have untapped, scale up potential. PIC provides a unique approach to identifying and nurturing these 'hidden' SMEs - upwards of 20,000 firms in LCR - with two flagship support programmes: Innovation Sprint (an exemplar programme endorsed by the ScaleUp Institute) and Leadership For Growth.
Between 2023 to 2025, the PIC has been empowering LCR scale-up businesses to overcome growth barriers across four critical areas: market access, leadership development, digital transformation, and investment readiness.
Between 2023 to 2025, the PIC has been empowering LCR scale-up businesses to overcome growth barriers across four critical areas: market access, leadership development, digital transformation, and investment readiness.
Between 2023 to 2025, the PIC has been empowering LCR scale-up businesses to overcome growth barriers across four critical areas: market access, leadership development, digital transformation, and investment readiness.
The 160+ SMEs supported have tackled key growth challenges by developing actionable, strategic plans for effective scaling — including data driven decision making, optimising resource allocation, embracing digital innovation, and designing agile business models. The Innovation Sprint provides deep analysis of business performance at strategic, operational and tactical levels to identify opportunities for new growth. Leadership for Growth empowers strategic leaders and operational managers with the skills to drive performance and lead transformational change. Together, these initiatives support SMEs to maximise their productivity and competitiveness.
The 160+ SMEs supported have tackled key growth challenges by developing actionable, strategic plans for effective scaling — including data driven decision making, optimising resource allocation, embracing digital innovation, and designing agile business models. The Innovation Sprint provides deep analysis of business performance at strategic, operational and tactical levels to identify opportunities for new growth. Leadership for Growth empowers strategic leaders and operational managers with the skills to drive performance and lead transformational change. Together, these initiatives support SMEs to maximise their productivity and competitiveness.
The 160+ SMEs supported have tackled key growth challenges by developing actionable, strategic plans for effective scaling — including data driven decision making, optimising resource allocation, embracing digital innovation, and designing agile business models. The Innovation Sprint provides deep analysis of business performance at strategic, operational and tactical levels to identify opportunities for new growth. Leadership for Growth empowers strategic leaders and operational managers with the skills to drive performance and lead transformational change. Together, these initiatives support SMEs to maximise their productivity and competitiveness.
PIC delivers practical, commercially relevant support, underpinned by the latest research-informed expertise. Edge Hill's Business School is accredited by the UK’s Small Business Charter, highlighting the commitment to supporting SMEs, and PIC programmes hold endorsement by the ScaleUp Institute and accreditation from the Chartered Management Institute. Funding from the UK Government’s Shared Prosperity Fund helps to ensure these programmes are widely accessible to LCR businesses.
Impact numbers in the Liverpool City Region (2023 – 2025)
160
112
SMEs supported New jobs created
18
19 New productivity improvements New technology/ processes adopted
New productivity improvements New technology/ processes adopted
SMEs accessing Innovation Sprint and Leadership for Growth support
SMEs accessing Innovation Sprint and Leadership for Growth support
Sustained and expanded support for 2025/26
Sustained and expanded support for 2025/26
Sustained and expanded support for 2025/26
Further investment from the UK Shared Prosperity Fund for 2025/26, ahead of wider reforms to local growth expected in the new Invest 2035 Industrial Strategy, has enabled the PIC to continue delivering high-impact support through the Liverpool City Region. This renewed funding (available until March 2026) not only sustains existing initiatives but also introduces an enhanced programme with a dedicated focus on driving readiness for AI digital transformation: the AI Adoption Readiness Programme.
PIC delivers practical, commercially relevant support, underpinned by the latest research-informed expertise. Edge Hill's Business School is accredited by the UK’s Small Business Charter, highlighting the commitment to supporting SMEs, and PIC programmes hold endorsement by the ScaleUp Institute and accreditation from the Chartered Management Institute. Funding from the UK Government’s
PIC delivers practical, commercially relevant support, underpinned by the latest research-informed expertise. Edge Hill's Business School is accredited by the UK’s Small Business Charter, highlighting the commitment to supporting SMEs, and PIC programmes hold endorsement by the ScaleUp Institute and accreditation from the Chartered Management Institute. Funding from the UK Government’s Shared Prosperity Fund helps to ensure these programmes are widely accessible to LCR businesses.
Shared Prosperity Fund helps to ensure these programmes are widely
Further investment from the UK Shared Prosperity Fund for 2025/26, ahead of wider reforms to local growth expected in the new Invest 2035 Industrial Strategy, has enabled the PIC to continue delivering high-impact support through the Liverpool City Region. This renewed funding (available until March 2026) not only sustains existing initiatives but also introduces an enhanced programme with a dedicated focus on driving readiness for AI digital transformation: the AI Adoption Readiness Programme.
Further investment from the UK Shared Prosperity Fund for 2025/26, ahead of wider reforms to local growth expected in the new Invest 2035 Industrial Strategy, has enabled the PIC to continue delivering high-impact support through the Liverpool City Region. This renewed funding (available until March 2026) not only sustains existing initiatives but also introduces an enhanced programme with a dedicated focus on driving readiness for AI digital transformation:
Steve McArdle – Business Development Manager, Prof. Simon Bolton – Director, Michael Banford Associate Director, SME Productivity & Innovation Centre
Steve McArdle – Business Development Manager, Prof. Simon Bolton – Director, Michael Banford Associate Director, SME Productivity & Innovation Centre
SME readiness for AI adoption
SME readiness for AI adoption
SME readiness for AI adoption
SME readiness for AI adoption
Edge Hill University’s Centre for Artificial Intelligence Leadership and Innovation (CALI) helps businesses navigate the complexities and commercial opportunities of AI adoption. Drawing on experts from the Business School, Department of Computer Science, and School of Law and Criminal Justice, CALI supports organisations in adopting and using AI to drive productivity and competitiveness, reshape business models, and boost long-term value creation.
Edge Hill University’s Centre for Artificial Intelligence Leadership and Innovation (CALI) helps businesses navigate the complexities and commercial opportunities of AI adoption. Drawing on experts from the Business School, Department of Computer Science, and School of Law and Criminal Justice, CALI supports organisations in adopting and using AI to drive productivity and competitiveness, reshape business models, and boost long-term value creation.
Edge Hill University’s Centre for Artificial Intelligence Leadership and Innovation (CALI) helps businesses navigate the complexities and commercial opportunities of AI adoption. Drawing on experts from the Business School, Department of Computer Science, and School of Law and Criminal Justice, CALI supports organisations in adopting and using AI to drive productivity and competitiveness, reshape business models, and boost long-term value creation.
Edge Hill University’s Centre for Artificial Intelligence Leadership and Innovation (CALI) helps businesses navigate the complexities and commercial opportunities of AI adoption. Drawing on experts from the Business School, Department of Computer Science, and School of Law and Criminal Justice, CALI supports organisations in adopting and using AI to drive productivity and competitiveness, reshape business models, and boost long-term value creation.
Edge Hill University’s Centre for Artificial Intelligence Leadership and Innovation (CALI) helps businesses navigate the complexities and commercial opportunities of AI adoption. Drawing on experts from the Business School, Department of Computer Science, and School of Law and Criminal Justice, CALI supports organisations in adopting and using AI to drive productivity and competitiveness, reshape business models, and boost long-term value creation.
Edge Hill University’s Centre for Artificial Intelligence Leadership and Innovation (CALI) helps businesses navigate the complexities and commercial opportunities of AI adoption. Drawing on experts from the Business School, Department of Computer Science, and School of Law and Criminal Justice, CALI supports organisations in adopting and using AI to drive productivity and competitiveness, reshape business models, and boost long-term value creation.
AI technologies are already having a highly disruptive effect in many sectors and there are many challenges for business leaders to address in their adoptioncommercial, skills, regulatory, ethics and governance.
AI technologies are already having a highly disruptive effect in many sectors and there are many challenges for business leaders to address in their adoptioncommercial, skills, regulatory, ethics and governance.
AI technologies are already having a highly disruptive effect in many sectors and there are many challenges for business leaders to address in their adoptioncommercial, skills, regulatory, ethics and governance.
AI technologies are already having a highly disruptive effect in many sectors and there are many challenges for business leaders to address in their adoptioncommercial, skills, regulatory, ethics and governance.
AI technologies are already having a highly disruptive effect in many sectors and there are many challenges for business leaders to address in their adoptioncommercial, skills, regulatory, ethics and governance.
AI technologies are already having a highly disruptive effect in many sectors and there are many challenges for business leaders to address in their adoptioncommercial, skills, regulatory, ethics and governance.
The AI Adoption Readiness programme is delivered in three parts to help SMEs address these challenges and opportunities.
The AI Adoption Readiness programme is delivered in three parts to help SMEs address these challenges and opportunities.
The AI Adoption Readiness programme is delivered in three parts to help SMEs address these challenges and opportunities.
The AI Adoption Readiness programme is delivered in three parts to help SMEs address these challenges and opportunities.
The AI Adoption Readiness programme is delivered in three parts to help SMEs address these challenges and opportunities.
The AI Adoption Readiness programme is delivered in three parts to help SMEs address these challenges and opportunities.
The programme blends theory with practical tools, enabling businesses to assess their AI readiness and build the confidence to apply AI effectively.
The programme blends theory with practical tools, enabling businesses to assess their AI readiness and build the confidence to apply AI effectively.
The programme blends theory with practical tools, enabling businesses to assess their AI readiness and build the confidence to apply AI effectively.
The programme blends theory with practical tools, enabling businesses to assess their AI readiness and build the confidence to apply AI effectively.
The programme blends theory with practical tools, enabling businesses assess their AI readiness and build the confidence to apply AI effectively.
The programme blends theory with practical tools, enabling businesses to assess their AI readiness and build the confidence to apply AI effectively.
Now available as the third strand of business support through PIC —alongside the Innovation Sprint and Leadership for Growth—from June 2025 the AI Adoption Readiness programme will equip business leaders from SMEs in any sector with the knowledge and confidence to harness AI-driven transformation.
Now available as the third strand of business support through PIC —alongside the Innovation Sprint and Leadership for Growth—from June 2025 the AI Adoption Readiness programme will equip business leaders from SMEs in any sector with the knowledge and confidence to harness AI-driven transformation.
Now available as the third strand of business support through PIC —alongside the Innovation Sprint and Leadership for Growth—from June 2025 the AI Adoption Readiness programme will equip business leaders from SMEs in any sector with the knowledge and confidence to harness AI-driven transformation.
Now available as the third strand of business support through PIC —alongside the Innovation Sprint and Leadership for Growth—from June 2025 the AI Adoption Readiness programme will equip business leaders from SMEs in any sector with the knowledge and confidence to harness AI-driven transformation.
Now available as the third strand of business support through PIC —alongside the Innovation Sprint and Leadership for Growth—from June 2025 the AI Adoption Readiness programme will equip business leaders from SMEs in any sector with the knowledge and confidence to harness AI-driven transformation.
Now available as the third strand of business support through PIC —alongside the Innovation Sprint and Leadership for Growth—from June 2025 the AI Adoption Readiness programme will equip business leaders from SMEs in any sector with the knowledge and confidence to harness AI-driven transformation.
Aligned with the Change Management Institute and delivered in a peer-to-peer, action-learning format, the
Aligned with the Change Management Institute and delivered in a peer-to-peer, action-learning format, the
Aligned with the Change Management Institute and
Aligned with the Change Management Institute and
Case Study – HRH International
Case Study – HRH International
Case Study – HRH International
Case Study – HRH International
Case Study – HRH International
Case Study – HRH International
“We’re delighted with our collaboration with Edge Hill, first through the Innovation Sprint to explore our growth barriers and opportunities and now onto securing longer-term Knowledge Transfer Partnership innovation funding. AI-led digital transformation, alongside investments in skills and processes, is crucial to our next phase of scaling.”
“We’re delighted with our collaboration with Edge Hill, first through the Innovation Sprint to explore our growth barriers and opportunities and now onto securing longer-term Knowledge Transfer Partnership innovation funding. AI-led digital transformation, alongside investments in skills and processes, is crucial to our next phase of scaling.”
“We’re delighted with our collaboration with Edge Hill, first through the Innovation Sprint to explore our growth barriers and opportunities and now onto securing longer-term Knowledge Transfer Partnership innovation funding. AI-led digital transformation, alongside investments in skills and processes, is crucial to our next phase of scaling.”
“We’re delighted with our collaboration with Edge Hill, first through the Innovation Sprint to explore our growth barriers and opportunities and now onto securing longer-term Knowledge Transfer Partnership innovation funding. AI-led digital transformation, alongside investments in skills and processes, is crucial to our next phase of scaling.”
“We’re delighted with our collaboration with Edge Hill, first through the Innovation Sprint to explore our growth barriers and opportunities and now onto securing longer-term Knowledge Transfer Partnership innovation funding. AI-led digital transformation, alongside investments in skills and processes, is crucial to our next phase of scaling.”
“We’re delighted with our collaboration with Edge Hill, first through the Innovation Sprint to explore our growth barriers and opportunities and now onto securing longer-term Knowledge Transfer Partnership innovation funding. AI-led digital transformation, alongside investments in skills and processes, is crucial to our next phase of scaling.”
Peter Hughes Director – HRH International
Peter Hughes Director – HRH International
Peter Hughes Director – HRH International
Peter Hughes Director – HRH International
Peter Hughes Director –
HRH International
Peter Hughes Director – HRH International
NEW LOGISTICS
COORDINATOR
JOB CREATED
NEW LOGISTICS COORDINATOR JOB CREATED
NEW LOGISTICS COORDINATOR JOB CREATED
NEW LOGISTICS COORDINATOR JOB CREATED
NEW LOGISTICS COORDINATOR
JOB CREATED
NEW LOGISTICS COORDINATOR JOB CREATED
To learn how your business can benefit from the support get in touch with us: pic@edgehill.ac.uk
To learn how
To learn how your business can benefit from the support get in touch with us: pic@edgehill.ac.uk
To learn how your business can benefit from the support get in touch with us: pic@edgehill.ac.uk
To learn how your business can benefit from the support get in touch with us: pic@edgehill.ac.uk
To learn how your business can benefit from the support get in touch with us: pic@edgehill.ac.uk
UPCOMING EVENTS 2025
Join colleagues, members and friends at our Chamber events for fantastic networking opportunities and an insight into what’s happening in the Liverpool City Region…
#WellConnected
Our main monthly informal networking event, usually on the first Friday of every month.
Charity Business Network
Charity Business Network in partnership with Liverpool BID Company is a network to create pathways for third sector organisations to connect with businesses across various sectors and explore the immense benefits that corporate partnerships can bring to your business, the charity sector, and the wider community.
Property and Construction Network
These network sessions are focused on discussing issues and developing insights with the property and construction sector.
International Events
Our international events are held throughout the year covering a range of topics from within the international arena, including the International Trade Club.
#WellConnected
North and South
Well Connected North and South aims to bring North/South based businesses and professionals together over informal networking. Our aim is to offer more localised targeted support to our existing members and new members.
Future Impact Network
The Future Impact Network is a partnership between Future Impact Board and Liverpool Chamber. The network is made up of a cohort of young professionals across multiple sectors, business sizes and backgrounds that help the Future Impact Board achieve its mission of truly representing the perspective of young professionals in the Liverpool City Region.
Chamber Insights Workshops
Chamber Insights Workshops, in association with Bruntwood SciTech, offer free monthly sessions led by members sharing real-world expertise on key business topics. These workshops, held at the Cotton Exchange, provide space for learning, collaboration and practical development. Sessions are open to Liverpool Chamber members and Bruntwood SciTech customers.
Flagship events
Invitation to annual major events such as Aintree Races and our Annual Awards. Members receive exclusive sponsorship opportunities and discounts on tickets.
Business Leadership Events
These events include roundtable discussions, Annual General Meeting, Business Policy Committee/Expert Panels and conferences.
Liverpool FC’s Stadium Tours & Experiences has earned the prestigious title of Large Visitor Attraction of the Year at the Liverpool City Region Tourism Awards, highlighting Anfield’s role as a world-class destination.
This recognition underscores the club’s contribution to Liverpool’s thriving tourism economy, setting a benchmark for excellence in visitor experience, engagement, and innovation.
The awards, hosted in collaboration with the national VisitEngland Awards for Excellence, celebrate outstanding contributions to the region’s tourism sector. At the heart of the Stadium Tours & Experiences team’s success is its dedicated team of tour guides, whose storytelling expertise brings Liverpool FC’s rich history to life. The judges commended their ability to captivate visitors with behind-the-scenes insights, enhancing the emotional connection between the club, the city, and its supporters.
Another key factor in the recognition is a commitment to enhancing visitor experience through innovation. The recent transformation of the LFC museum integrates state-of-the-art immersive technology, allowing visitors to explore the club’s journey from its humble beginnings to its status as one of football’s most historic teams.
Fans who take part in the stadium tour can enjoy complimentary multimedia guides,
which translate content into 13 languages: Arabic, Brazilian Portuguese, Dutch, English, French, German, Indonesian, Italian, Japanese, Mandarin, Norwegian, Spanish and Thai.
In 2024, nearly 400,000 visitors took the Anfield tour, reinforcing its status as a major attraction. The tour’s continued success has been further validated with a TripAdvisor Travellers’ Choice Award and the UK’s Best Landmark title at the Tiqets Remarkable Venue Awards 2024.
Paul Cuttill, vice president of stadium operations at LFC, emphasised the
MEDICASH UNVEILS NEXT EVOLUTION
The evolution of digital health monitoring is transforming how employees manage their wellbeing, and how businesses support their workforce.
One such groundbreaking advancement in this space is Transdermal Optical Imaging, a revolutionary technology that uses a smartphone camera to detect subtle changes in blood flow beneath the skin. This allows users to monitor key health indicators such as blood pressure, heart rate, cardiovascular risk, and stress levels in seconds.
Medicash has embraced this innovation with their HealthLens system, now available across its range of corporate health plans. This tool empowers employees to track their baseline health, providing reassurance and personalised recommendations for improvement.
club’s commitment to the region’s visitor economy: “The Stadium Tours & Experiences team at Anfield work tirelessly to create truly unique and special experiences for every visitor, and we are delighted to see this commitment spotlighted through the Large Visitor Attraction of the Year award.”
The award victory reinforces Anfield Stadium’s status as not only a footballing landmark but also a word-class tourist attraction, and a not-to-be-missed destination for fans visiting the Liverpool City Region from around the world.
Find our more here www.lfc.tv/tours
OF DIGITAL HEALTHCARE
For employers, aggregated anonymised data from these technologies offers valuable insights into the health trends of their workforce. HR teams will be able to use quantifiable data to understand the health of their workforce and implement targeted wellbeing initiatives as a result.
The second of Medicash’s evolutionary offerings is Eargym. Hearing loss affects one in six working-age adults, often without their awareness. Eargym, a Class 1 medical device, strengthens the brain’s ability to filter and interpret sound through auditory training. By integrating gamified exercises with cutting-edge technology, users can improve their listening skills, optimise their
hearing, and experience clearer, more effortless communication.
Paul Gambon, Sales and Marketing Director said, “At Medicash we are always looking for ways to engage with new and innovative technologies that can genuinely help our policyholders with their healthcare. With our HealthLens and Eargym platforms we are offering revolutionary tools that will provide the opportunity for ongoing health assessments which benefit the individual and also provide crucial insight into the health of a workforce; something HR departments will find invaluable.”
As digital health solutions continue to evolve, they present a win-win opportunity – a healthier, more engaged workforce leads to improved productivity, reduced absenteeism, and stronger business performance. Now is the time to embrace the future of workplace wellbeing. www.medicash.org
Staff Directory
The Chamber team are here to provide dedicated support for business members of the Liverpool Chamber. The below directory provides a list of contacts for all the Chamber team.
Paul Cherpeau
Chief Executive
Paul.Cherpeau@liverpoolchamber.org.uk
Elena Enciso
Head of International Trade Elena.Enciso@liverpoolchamber.org.uk
Debbie Elliott-Brown
Business Support Engagement Manager Debbie.ElliottBrown@liverpoolchamber.org.uk
Boomerang carnets® UK, through its partner The Liverpool Chamber of Commerce, provides ATA Carnets to the film and television production industry across the entire United Kingdom. Since the start of the year, new customers seeking ATA Carnet services have come from the North East, North West, South West, South East, East of England, Wales, and London. The Liverpool Chamber has become a magnet for international productions in need of ATA Carnets. ATA Carnets can be used in 90+ carnet countries and territories for up to a year. A carnet allows for the cross-border movement of gear, goods, equipment, and merchandise without the payment of import-duty and tax. By using an ATA Carnet as the temporary export method, international shoots can avoid payment of import duty and tax—savings that can be significant given the high value of cameras, lenses, equipment, and other necessary gear and goods. Producers, cinematographers, and news media crews rely on ATA Carnets for the savings. Beyond cost savings, ATA Carnets are also valued in the industry because they save time clearing equipment through customs.
Producers don’t like their crew being stuck in customs—deadlines are crucial and time is money. Customs typically wants import duty and tax paid in cash in the currency of the country being entered, and that is a major hassle. With an ATA Carnet, crews move through customs faster, keeping projects on track.
Boomerang carnets stands out as the only ATA Carnet provider operating in both the UK and U.S Having served this industry since 2015 in the UK and 1987 in the U.S., we are very familiar with the last-minute nature of the industry and can accommodate this need. Schedules are tight. We see this nearly every day—carnets are regularly issued to productions on short notice with 24/7 support, including weekends and holidays.
With operations in both the UK and U.S., boomerang carnets UK offers seamless carnet service, eliminating the need to work with multiple providers—saving productions both time and money.
In addition, our Boomerang Carnet Distribution Centers are located throughout the UK, indispensable for customers with last-minute travel plans.
The UK production industry is unstoppable and continues to rely on the convenience and cost-savings of the Liverpool Chamber and boomerang carnets UK.
To learn more about the benefits of ATA Carnets visit www.boomerangcarnets.co.uk or call 0808 189 3400
EXPERIENCE WORLD-CLASS HOSPITALITY AT THE 2026 RANDOX GRAND NATIONAL FESTIVAL
The Randox Grand National isn’t just the world’s most famous steeplechase, it’s an iconic sporting and social event that brings the best of Liverpool to a global audience.
As we look ahead to the 2026 edition, taking place from 9-11 April, now is the time to secure your place in the heart of the action with premium hospitality packages at Aintree Racecourse.
Set against the backdrop of Liverpool, the Grand National Festival continues to showcase the city’s ambition and ability to host world-class events. With ongoing investments transforming Liverpool into an even more dynamic and connected destination, Aintree Racecourse remains a jewel in the region’s crown, offering an unparalleled race day experience steeped in tradition, excitement, and luxury. Hospitality at the Randox Grand National Festival is more than just a ticket to the
races; it’s an invitation to indulge in a truly spectacular occasion. Whether entertaining clients, celebrating with friends, or making memories with family, our meticulously curated packages offer the ultimate in comfort and style. From the exclusivity of private boxes with panoramic views of the course to the vibrant atmosphere of our fine dining restaurants, every option is designed to elevate your experience.
Guests can expect exquisite cuisine crafted by top chefs, premium drinks, and impeccable service, all within the
buzzing atmosphere of one of the world’s greatest sporting occasions. Early booking is essential to secure the best seats in the house.
As Liverpool embraces its vision for the future with ambitious infrastructure projects enhancing connectivity and visitor experiences the Randox Grand National Festival remains at the forefront, drawing thousands to Aintree and contributing to the city’s thriving cultural and economic landscape.
Join us from 9-11 April 2026 for an unforgettable experience, where the thrill of the Grand National Festival meets worldclass hospitality. Book online or speak to the team from Monday 7 April 2025 to be part of history in the making.
Visit thejockeyclub.co.uk/aintree or call the team on 0151 522 2911 for details.
Liverpool Chamber members can enquire and provisionally reserve their place in the Silver Birch Garden Party on Grand National Thursday, April 9th 2026 by contacting the Chamber events team –events@liverpoolchamber.org.uk
Liverpool’s new home for tech and innovat ion
CENTRAL TECH is located in the Knowledge Quarter Liverpool (KQ Liverpool) innovation district and provides a dynamic home for innovation-led businesses.
Within walking distance from both Lime Street and Central Station and on the ultrafast LCR Connect Fibre Network the building could not be better connected.
To find out more about how we can provide the perfect environment for your business, please contact enquiries@sciontec.co.uk
ARRANGE A TOUR and explore what’s available.
BETTER DECISIONS
A tailored approach for every business, with financial benefits that include:
• Affordable offers for small business owners
• Flexible finance options, including Business Contract Hire with KINTO
• High fuel efficiency with our world-leading, hybrid and all-electric engines
• BIK from only 2%. Put Lexus to the test for 48 hours in your business
Book your 48-hour test drive to experience a luxury Lexus vehicle that’s as high performing as your business.
We will be delighted to discuss your business requirements and help start your Lexus journey.
All-Electric RZ AWD - Premium Pack 18”
Business Contract Hire (BCH)
£546 + VAT MONTHLY RENTAL*
£3,276 + VAT INITIAL RENTAL*
From 1st April until 30th of June 2025.
KEY SPECIFICATIONS
• Lexus Safety System +
• Automatic High Beam (AHB)
• Blind Spot Monitor (BSM)
*Core Terms: Model shown is MY24 RZ 450e Premium Pack £47,720 + VAT including optional Special Metallic Paint at £208.33 + VAT. Prices correct at time of being published. Official fuel consumption figures in mpg (1/100km): combined 0. Combined CO2 (g/km) 0. Electric range 250-271 miles. Battery electric vehicle. Figures obtained using a combination of battery power and fuel. Figures are provided for comparability purposes; only compare fuel consumption, CO2 and/or equivalent all-electric range figures with other cars tested to the same technical procedures. These figures may not reflect real life driving results. Fuel consumption, CO2 produced and equivalent all-electric range can vary significantly depending on a number of factors, including the accessories fitted (post-registration), driving style, conditions, speed and vehicle load.
*Business users only. Initial rental and VAT applies. Available on new leases of New RZ 450e Premium Pack +18” when ordered and proposed for finance between 01/04/25 and 30/06/25, registered and financed by 30/06/25 through KINTO One Contract Hire, a product offered by KINTO U.K. Limited. Advertised rental is based on a 36 month customer maintained contract at 8,000 miles per annum with an initial rental of £3,276 + VAT. Excess mileage charges apply. You will not own the vehicle. Other finance offers are available but cannot be used in conjunction with this offer. Offer may be varied or withdrawn at any time. At participating Lexus Centres. Lexus Centres are independent of KINTO U.K. Limited. Indemnities may be required. Finance
