Inspire March 25

inspire.67

Inspirational Leader

Richard Cooksey, CEO of JPA Workspaces, explains why he believes leaders should continue to focus on their personal growth while mentoring others.

Spotlight Focus

Borough of Broxbourne blends rich historical heritage with forward-thinking economic development.

Patron Focus

Lauren Murkin, Head of Business Development at Oaklands College, talks about why being a Patron member is so important to the education provider.

Hertfordshire Chamber of Commerce’s

Women in Leadership Conference

Celebrating the power, resilience and ambition of women in business and beyond.

The business magazine of Hertfordshire Chamber of Commerce

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From new business expansions to

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Media No. 2121

As we step into another exciting edition of Inspire, I want to take a moment to reflect on the inspiring events and achievements that continue to shape our thriving business community.

One of the standout moments recently was our Women in Leadership Conference, where we celebrated the remarkable contributions of female leaders across Hertfordshire. The energy, insights and shared experiences from the event reinforced just how vital diversity and inclusion are to business success. It was a privilege to witness so many inspiring conversations and meaningful connections being made. You can read all about it and see great images from the event in the following pages.

We were also delighted to host a special reception for the King’s Awards for Enterprise, honouring the outstanding businesses in our region that have demonstrated excellence in innovation, sustainable development, international trade and social mobility. These awards are a testament to the ambition and resilience that define Hertfordshire’s business landscape. It was a wonderful event, held in the stunning Oak Room at Brocket Hall.

Beyond these flagship events, this edition is packed with exciting updates from our members, showcasing their achievements, innovations and contributions to our local economy. From new business expansions to community-driven initiatives, it’s fantastic to see the ongoing success stories of our network.

As always, the Herts Chamber of Commerce remains committed to supporting our members, fostering connections and driving business growth across the county. I hope you enjoy this edition and find inspiration in the many success stories it holds.

Editorial and General Enquiries

Hertfordshire Chamber of Commerce

York House, Salisbury Square, Old Hatfield, Herts, AL9 5AD

Tel: 01707 502180

enquiries@hertschamber.com www.hertschamber.com

Published March 2025 © Benham Publishing and Hertfordshire Chamber of Commerce

Donna Schultz CEO

Hertfordshire Chamber of Commerce

Women in Leadership

Empowering women in leadership

Delegates from across a wide range of industries came together for the Chamber’s annual conference. For the first time, awards were presented to inspiring female leaders…

Sopwell House in St Albans was the backdrop for the Hertfordshire Chamber of Commerce’s Women in Leadership Conference – a dynamic gathering celebrating the power, resilience and ambition of women in business and beyond. The event provided a vital platform for inspiration, networking and meaningful discussions on the challenges and opportunities that women encounter on their leadership journeys.

The day began with a welcome from Chamber CEO, Donna Schultz, who set the tone for an event focused on collective empowerment. Donna underscored the importance of championing women in business and beyond, highlighting that true leadership is not just about individual success but about lifting others and creating opportunities for the next generation.

A series of keynote speeches delivered powerful insights into leadership, resilience and innovation. Julia Rowe, Sustainability Director at Ocado Group, took centre stage to discuss how businesses can integrate sustainability into their core strategies. With nearly two decades of experience in responsible business practices, Julia emphasised the role of technology in driving positive environmental and social impact.

Daisy Cooper MP, Deputy Leader of the Liberal Democrats and MP for St Albans, delivered an engaging keynote on her journey in politics, sharing her passion for encouraging underrepresented individuals to step into leadership roles. She reflected on her extensive work in advocating for healthcare improvements and special educational needs reforms, inspiring attendees to challenge barriers in their own industries.

The event featured multiple breakout sessions tailored to address pressing workplace issues and personal development strategies.

Serial entrepreneur Jo Fairley, co-founder of Green & Black’s, shared her remarkable story of building the world’s first organic chocolate brand and how ethical business practices have played a crucial role in its global success. She reinforced the importance of innovation, perseverance and authenticity in leadership, encouraging attendees to embrace challenges as opportunities for growth.

The conference’s plenary sessions showcased an array of accomplished women from diverse industries. Melissa Fisher, UK Country Manager at Viatris, explored the strategies women can employ to drive personal and professional growth. Her talk, Empowered to Lead: Strategies for Growth and Development, provided invaluable advice on recognising opportunities, building strong networks, and advocating for oneself in leadership roles.

Jenna Hill, Director of Operations at Redwood Bank, reflected on her 19 years in banking, highlighting the importance of enhancing customer experience while driving operational efficiencies. Meanwhile, Louisa Benbow, Business Development Manager at Serenity Welfare, stepped in for Emily Acklan, the organisation’s Founder and CEO who was unable to attend, to share Emily’s journey in establishing vital welfare services for vulnerable children and young people. Through her advocacy work, including the Hope Instead of Handcuffs campaign, Emily has pushed for systemic change in the way secure transportation is handled for young people in care.

The event featured multiple breakout sessions tailored to address pressing workplace issues and personal development strategies.

Melissa Fisher led a session on strategies for personal and professional development, urging women to embrace their potential and seek mentorship opportunities.

Rebecca Fox (VWV) and Susie Kaye (Your HR Partner) tackled Women in the Workplace, focusing on employment law, gender discrimination, and how businesses can better support female employees through key life stages such as menopause.

Laura Pearce, Founder and MD of Strand PR, delivered a powerful talk on the importance of finding and amplifying women’s voices in leadership.

Elise Williams, Director of Mindset Development, ran a thought-provoking session on Mental Fitness and Productivity, emphasising the importance of mental resilience for leadership success.

Liz Redway, MD of Redway HR, addressed the critical topic of Preventing Workplace Sexual Harassment, educating attendees on the Worker Protection Act and the role of leadership in fostering safer workplaces.

Jo Strahan, MD of C2C Group, explored Upskilling Leaders for Strategic Success, highlighting the importance of leadership apprenticeships and continuous professional development.

A highlight of the conference was the Women in Leadership Awards, which recognised outstanding women in business across multiple categories. The winners were:

• Young Businesswoman of the Year: Hayley Hart, Hayley Hart Fitness

• Businesswoman of the year in STEM: Gemma Rabbini, Coach & Bloom

• Businesswoman of the Year in Property and Construction: Joanna Strahan, C2C Group

• Inspiring Businesswoman of the Year: Gemma Rabbini, Coach & Bloom

The Women in Leadership Conference once again reaffirmed the Chamber’s commitment to championing female leadership and fostering a more inclusive business environment. The event was not just about listening to inspiring stories but about taking action – building networks, forging partnerships and committing to creating workplaces where women thrive.

As Donna said: “Empowerment doesn’t stop at the stage. It happens in the conversations we have, the connections we make, and the actions we take beyond this room.”

The Hertfordshire Chamber of Commerce extends its gratitude to the headline sponsors – Viatris, Redwood Bank and Serenity Welfare – and all the speakers, workshop leaders and attendees who contributed to this transformative event.

Women in

Women in Leadership

The Women in Leadership Conference once again reaffirmed the Chamber’s commitment to championing female leadership and fostering a more inclusive business environment. The event was not just about listening to inspiring stories but about taking action – building networks, forging partnerships and committing to creating workplaces where women thrive.

Women in Leadership

National Insurance hike sparks business backlash

Businesses are warning that the NI increase will drive up costs, hinder recruitment and stifle growth…

The UK business community is facing an escalating crisis as the imminent rise in National Insurance (NI) contributions places immense financial strain on firms across the country.

A recent study by the British Chambers of Commerce (BCC) Insight’s Unit, in partnership with professional services firm AAB, has laid bare the concerns of business owners who fear that the Government’s policy changes will impact investment, recruitment and prices.

With just weeks before the NI hike takes effect, 82 per cent of businesses say they will need to rethink their strategies to cope with the increased costs.

The study, which surveyed over 1,200 businesses – 91 per cent of which were small and medium-sized enterprises (SMEs) – paints a bleak picture of the challenges ahead. More than half (58 per cent) of firms say the NI rise will directly affect recruitment plans, while 54 per cent expect to increase prices to offset costs. The impact extends beyond hiring and pricing, with 36 per cent of businesses predicting reduced investment and 30 per cent foreseeing changes to day-to-day operations. Only a mere 18 per cent of businesses feel the rise will not necessitate any changes.

The Government’s policy-making process has also come under scrutiny. A striking 79 per cent of businesses do not believe policymakers have properly assessed the economic impact of these changes. Additionally, 77 per cent of businesses feel the pace of policy changes is too fast, making it difficult for firms to adapt. While 42 per cent of respondents say they understand the rationale behind the Government’s decisions, a larger proportion – 52 per cent – disagrees, reflecting widespread confusion and frustration within the business community.

The survey findings underscore deep-rooted concerns among business owners, with many fearing the changes will stifle growth and profitability.

Adding to the anxiety is the Government’s proposed Employment Rights legislation. The survey found that 55 per cent of businesses anticipate changes to statutory sick pay will force them to alter their plans, with one-third (33 per cent) expecting a direct impact on recruitment. Meanwhile, 45 per cent of businesses believe that new ‘right to switch off’ proposals will affect their operations, though 55 per cent say they do not foresee major changes due to this policy.

Alex Veitch, Director of Policy at the BCC, warns that businesses are sitting on a “powder keg of costs” that could disrupt the economy and hinder growth.

“The clock is ticking down to the National Insurance rise, and firms are already telling us they are sitting on a powder keg of costs. Most are saying they will have to raise prices and reconsider recruitment plans. That’s unlikely to create an environment that fosters growth, the key priority for government. Ministers need to read the room and recognise the impact this tax hike will have,” Veitch said.

The BCC is urging the Government to reconsider its stance and provide a clear tax roadmap to help businesses plan for the future. “The Government has pledged to retain the National Insurance tax position through the life of this Parliament, but our new evidence should give pause for thought,” Veitch added. “We need the Government to publish a wider tax roadmap for business, setting out the direction of travel for costs like National Insurance and business rates.”

The business community is calling for urgent reforms to alleviate the financial burden. Business rate reform has been cited as a key priority, with firms urging the Government to create a system that incentivises investment. Moreover, planning and skills reforms are essential to removing barriers to growth and ensuring a stable economic environment for businesses to thrive.

While recent government announcements on infrastructure projects have been welcomed, they offer little consolation to firms grappling with rising operational costs. “That’s small comfort for businesses feeling the cost pressure of National Insurance right now. With prices likely to rise and recruitment challenges ahead, the outlook remains deeply concerning,” Veitch remarked.

Emma Lancaster, Chief Executive at AAB, echoed these concerns, emphasising the need for businesses to prepare for the financial strain ahead.

“Bearing the burden of increased costs while maintaining profitability will be a challenge for all businesses across the UK. Our team at AAB is providing critical support for our clients, enabling them to navigate the cost challenges while also achieving their strategic goals,” Lancaster stated.

She highlighted the importance of financial planning in mitigating the impact of the NI increase. “We understand the concern businesses have in relation to the looming increase of employer National Insurance contributions, an additional challenge in an already complex trading environment. Each business will feel the impact, and knowing this, it has never been more important for all businesses to invest in planning for what’s coming, with sound financial data being crucial in making the best decisions.”

With employment rights changes also on the horizon, businesses must stay informed and proactive. “Our clients are closely monitoring the implications of upcoming changes to UK employment rights, with the support of AAB’s HR advisory team. Staying informed and prepared for these developments should be another key focus for business owners,” Lancaster advised.

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Firms face increasing cyber security risk

The Cyber Security and Resilience Bill must be developed in full consultation with businesses, according to a report from British Chambers of Commerce.

It is warning that businesses face increased cyber security risks without stronger engagement with government.

Among the recommendations in the new report, the BCC is calling for ministers to:

• Carry out a cyber security awareness programme for businesses, particularly smaller firms

• Update the National Cyber Strategy

• Reform cyber security insurance to provide firms with better protection

• Address the shortage of UK cyber security professionals and support more training in all workplaces

• Engage directly with businesses to strengthen confidence in the UK’s digital infrastructure

Alex Veitch, Director of Policy at the British Chambers of Commerce said: “Cyber threats against businesses are growing, and without coordinated action many SMEs will remain at risk. Our report outlines some immediate actions for ministers to engage directly with firms.

“There’s a lack of specialist digital security knowledge in many smaller companies. Government needs to take the lead and proactively engage with business to raise awareness.

“Businesses are keen to see the detail of the Cyber Security and Resilience Bill in the coming months. The legislation must send a signal of confidence to the UK’s SMEs and not create unnecessary costs and reporting burdens.

“Cyber resilience isn’t just about protection; it’s about trust, innovation, and supporting the long-term growth of businesses.”

The report has been produced by the BCC’s Digital Revolution Challenge Group, drawing on expertise from businesses of all sizes and sectors, academia and think-tanks.

It advises that the Bill, due to be published this year, must be progressed in close collaboration with the business community. This is to avoid creating “an unnecessary burden for businesses” and to ensure that firms are “actively incentivised to report cyber breaches or attacks”. This will then support the Government’s growth agenda by strengthening cyber resilience.

Changes to working environments have created more IT challenges for businesses. BCC research has revealed more than half of firms believed working from home left their computer systems more exposed.

The report highlights an urgent need to tackle the current shortage of cyber security professionals, and the digital safety skills gap facing over half a million businesses.

Businesses are keen to see the detail of the Cyber Security and Resilience Bill in the coming months. The legislation must send a signal of confidence to the UK’s SMEs and not create unnecessary costs and reporting burdens.

LEGAL MATTERS

What you need to know when

using CCTV in a commercial or office car park

Nat Young explains how the use of CCTV in a commercial or office car park is subject to data protection law.

Q What rules apply to CCTV in car parks?

A

The use of CCTV in England and Wales is governed primarily by data protection law – the Data Protection Act 2018 and UK GDPR. Other legal principles can affect the use of CCTV systems, such as private nuisance or harassment, but these are less likely to be issues in a car park environment.

Q Why does data protection law apply to CCTV in car parks?

AData protection law concerns personal data, which is data about identified or identifiable living individuals. Any operational car park CCTV system is likely to capture personal data within this definition, particularly since car park operators will often have other information about individuals using the car park such as their car, number plate or the parking space that they use.

Q Do you need to register with the ICO?

AIf you are responsible for deciding about which CCTV system to use and what happens to its footage, you will be a data controller for the purpose of data protection law. Data controllers are required to notify and pay a data protection fee to the Information Commissioner’s Office (ICO). Anyone merely operating CCTV for someone else would be a data processor, so would not need to register. Processors still owe obligations under data protection law, but not to the same extent as controllers.

Q What else do you need to do when using CCTV in a car park?

A

The main obligations are to identify an appropriate lawful basis for capturing personal data, justify why it is necessary and proportionate, and consider and integrate the principles of data protection law into how you capture and process footage.

Crucially, you must keep a written record of this. Other key issues include how data is shared with other parties (a common situation with car parks), installing signage and the need to respond correctly to subject access requests made by individuals for their data.

Q What are the consequences of getting things wrong?

A

The Information Commissioner can investigate and fine any organisation that breaches UK data protection law. These fines can be substantial – up to a maximum of £17.5 million or 4% of an organisation’s annual worldwide turnover. However, regulatory action is still comparatively rare, and other issues have a bigger practical impact. For example, breaches of data protection law can make it harder to enforce parking policies and there is a growing trend towards using civil claims to enforce rights under data protection law, which exposes businesses to the risk of litigation.

Q How can I get further guidance on these issues?

A

The ICO publish guidance on the use of CCTV on their website, but this is quite generic. Organisations may therefore benefit from a solicitor’s advice on their own particular situation, particularly when it comes to developing and documenting policies around the use of CCTV.

Viatris, Proud Sponsor of the Women in Leadership Conference

At Viatris, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

As a leading UK medicine supplier, we are proud to serve 5 million UK patients annually with high-quality medicine and support the evolution, education and transformation of the NHS via Access, Leadership and Partnership.

We are committed to partnering with others to empower people worldwide to live healthier at every stage of life. As a proud patron member of the Hertfordshire Chamber of Commerce, we put our values into action, support our sustainability goals, Top Employer status, and community-building initiatives by sponsoring events, such as the Women in Leadership Conference and the Inspiring Hertfordshire Awards.

www.viatris.co.uk

‘You need to care about your

team, but challenge them too for growth’

Richard Cooksey talks to Sarah Dale about his new role as CEO of JPA Workspaces and why he believes leaders should continue to focus on their personal growth while mentoring others.

Richard Cooksey loves to spend his commute listening to audiobooks to pick up any pearls of wisdom from industry leaders.

That commitment to lifelong learning and listening to others has set him in good stead to take the helm of JPA Workspaces, a 50-year-old familyowned business based in St Albans. The company is an award-winning workplace consultancy that takes care of a project from consultation and design through to project management, installation and ongoing maintenance. Its three main sectors are: higher education and further education colleges, NHS and healthcare, and commercial space.

Richard joined the company at the start of 2020 as Chief Operating Officer and became the CEO in January this year, a role he is relishing.

“After graduating from university, I started working in IT sales in London for about 15 years, but once I was given a team to manage, I realised that my strength was in leadership rather than sales,” explains Richard.

“I realised that my passion was helping people to find their strengths and grow.”

Richard’s former experience as Head of Sales and Marketing at Genisys Group and working his way up from Business Development Manager to Chief Operating Officer at Lumina Technologies Ltd have been instrumental in achieving his new role.

He also counts the leaders he has worked with on his rise up the corporate ladder as helping him immeasurably to become the inspirational leader he hopes to continue to be today.

“There have been quite a few leaders, particularly Richard McBarnet [Founder and Managing Director of Lumina Technologies] that have been inspirational to me,” says Richard.

“He helped me understand the need for personal growth and I listen to a lot of audiobooks about leadership. Why wouldn’t you want to learn from others and disseminate their knowledge? I also have a business coach, Martin Purvis, who introduced me to JPA.”

JPA Workspaces is a second-generation family-owned business and has two family members who continue to work at the company: Fiona Edwards, who is the Head of Sustainability, and Graham Pulsford, who is the Chairman. Richard’s role to advance the company and take the helm means that family members can focus on the aspects of the business they enjoy the most.

The company, which has 21 members of staff, is actively recruiting for several roles. Having recently taken on a Business Development Manager, they are also seeking another business development role, sales support and furniture consultants. By the end of 2025, Richard says he expects the team to have grown to 25 members.

“We have built a team of focused and capable individuals and as the CEO, I mentor their growth,” he adds.

“That’s what I love to do; I love to help people develop their skills and grow. I have supported people who have gone on to start their own businesses and take on more senior roles. I like that I can be a part of people’s journeys and hopefully, have some impact on others.”

As an experienced leader, Richard’s advice to those starting out in leadership roles is to focus on what you can control.

“You need to care about your team but also to be able to challenge them too,” he says.

“That is how people grow.

“Sometimes as a leader, you’re wrong, so you need to listen too. Read books – such as Radical Candor by Kim Scott,

Dare to Lead by Brené Brown and Traction by Gino Wickman – and learn from other experienced leaders along the way too.”

JPA Workspaces has been a member of Hertfordshire Chamber of Commerce for many years and became a Patron about eight years ago. Fiona Edwards, Head of Sustainability, helped set up the Herts Go Green & Grow group.

“We joined the Chamber for business development, to meet businesses in the local area who might be in the market to acquire furniture and need help with office redesign,” he says.“The Chamber is a good mix of very large businesses, medium and small businesses. They really understand how to go about sustainability and provide pragmatic advice.

“Some of the larger projects we have worked on, such as Sky Elstree Studios, were through a Chamber introduction at an event. We would not have had those opportunities with Sky and BRE Group Building 17 without the Chamber’s introductions. The projects we completed for Sky and BRE were worth £1.5-£2 million over three to four years.”

For more information about JPA Workspaces, visit www.jpa-workspaces.com

We joined the Chamber for business development, to meet businesses in the local area who might be in the market to acquire furniture and need help with office redesign

Financial incentive for green landlords receives recognition

A Letchworth business bank has been recognised for a product that rewards green landlords.

Redwood Bank, which specialises in offering loans and savings accounts for SMEs, has been awarded Best Innovation in the Mortgage Space at the annual MoneyAge Mortgage Awards.

The Bank’s Green Reward gives landlords a cashback benefit if their properties have an A-C EPC rating.

Tom Worbey, senior lending products manager, said: “We’re incredibly proud to have received this award, which recognises our commitment to supporting sustainability in the property sector. Our Green Reward is designed to incentivise landlords to improve the energy efficiency of their properties, which not only benefits the environment but also helps tenants by reducing energy costs.

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“Our focus remains on delivering innovative, customer-centric financial solutions that support SMEs and property investors. Recognition like this motivates us to continue developing products that not only meet our customers’ needs but also contribute to a more sustainable future.”

Since launching the Green Reward scheme, Redwood Bank has seen strong uptake from landlords with more energyefficient properties. The cashback initiative reflects Redwood’s commitment to supporting sustainable practices in the property sector, while also providing landlords with immediate financial savings. It aims to support landlords in improving their property portfolios with energy efficient properties that are in increasing demand from tenants.

The MoneyAge Mortgage Awards celebrate excellence and innovation in the mortgage sector, with Redwood Bank’s Green Reward standing out for its positive environmental impact and customer benefits. The recognition highlights the Bank’s ongoing efforts to offer tailored financial products that meet the needs of SMEs and property investors.

Next month, Redwood will be hoping to add to its growing collection of trophies at the 2025 Business Moneyfacts Awards.

The Bank has been shortlisted in three categories, including Best Business Variable Rate Deposit Provider, an award it has won an incredible six consecutive times.

Jessica Darrah, senior savings product manager said: “Being shortlisted for three awards at the Business Moneyfacts Awards is a fantastic achievement and a testament to the hard work of our team. The nomination for the Best Business Variable Rate Deposit Provider demonstrates the value we bring to our notice account customers.

Allergy awareness talks and training for schools and businesses

Does your business need to increase its allergy awareness, or perhaps your school needs allergy training? With allergies on the rise, it’s so important we are well educated and know what to do in an emergency.

As a qualified first aider and trainer specialising in allergies, Natalie Hopkins runs the accredited training provider, The Allergy Badge, delivering training and workshops to businesses, schools, nurseries and parents and carers across the UK.

allergy awareness workshops and auditing through to guest speaking, marketing and events. She also actively supports charities including The Natasha Allergy Research Foundation and The Sadie Bristow Foundation.

Natalie is tireless in her pursuit of raising awareness around allergies, drawing not just on her in-depth knowledge, but on her experiences as an ‘allergy parent’ – allowing her to bring unique insights that she hopes will help others.

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The comprehensive sessions are built not only around key information, but from her own experiences as a mum to Ella –who has life-threatening food allergies. They cover information around allergies, how to use adrenaline auto-injectors, what to do in an emergency and processes schools and businesses can put in place to create safe and inclusive environments for people with allergies.

Natalie also works as a consultant for brands across various industries helping them to become more allergy aware. This consultancy service includes everything from

Allergy Badge is grateful to Viatris, a global healthcare company and a Patron of the Hertfordshire Chamber of Commerce, who introduced Natalie to the Chamber’s business community and sponsored an important allergy training taster session at the Wellbeing Conference in October 2024.

With a mission to empower people worldwide to live healthier at every stage of life, Viatris’ support highlights the crucial importance of allergy awareness, risk management and emergency preparedness in protecting lives, particularly as serious allergies and life-threatening anaphylaxis become more common.

To find out more, visit www.theallergybadge.com.

Spotlight Focus

Innovation and opportunity support area’s growth

Rapidly emerging as a prime location for business growth, East Herts offers a dynamic mix of entrepreneurial innovation, strong community support

and strategic connectivity

While often overshadowed by its larger urban neighbours, the district is home to a diverse and flourishing business ecosystem spanning retail, professional services, creative industries and advanced manufacturing.

Home of Hertfordshire’s county town, East Herts consistently ranks as one of the UK’s most desirable places to live. Its appeal lies in a harmonious blend of excellent educational institutions, abundant green spaces and the charming market towns of Bishop’s Stortford, Buntingford, Hertford, Sawbridgeworth and Ware. This unique combination, coupled with seamless connectivity to London and Cambridge, offers residents an enviable balance of rural tranquillity and urban convenience, fostering a strong sense of identity and community pride.

Recognising the potential of local enterprises, East Herts District Council has been proactive in supporting business growth across various sectors.

In the past year alone, the council has distributed close to £200,000 in grants to businesses throughout the district. These grants have facilitated the expansion of retailers, professional services and creative industries, enabling many to transition from start-ups to established commercial entities.

Notable beneficiaries include Skill at Arms in Sawbridgeworth, which transformed old agricultural barns into new commercial units, and the Black Horse Pub in Brent Pelham, which developed boutique accommodation within its listed building to diversify income streams. Air Energy, last year’s recipient of the East Herts Business of the Year Award at the Chamber’s Inspiring Hertfordshire Awards, also received support to enhance its manufacturing and R&D capabilities, aiding large businesses in managing energy consumption.

The council’s commitment to nurturing local talent is further exemplified by its sponsorship of the Most Promising New Business category at this year’s Inspiring Herts Awards, celebrating innovators and entrepreneurs who contribute to the district’s economic vitality.

At a time when many councils are scaling back on arts and culture, East Herts has taken a bold step forward. August 2024 marked the grand opening of BEAM, a state-of-the-art cultural hub in Hertford. This ambitious project, born from a three-year redevelopment initiative costing nearly £31 million, transformed the former Hertford Theatre into a multifaceted arts venue designed to engage diverse audiences and invigorate the local economy.

BEAM’s impressive facilities include:

• Main auditorium: A 547-seat theatre hosting a variety of performances.

• Secondary theatre: A 150-seat space for intimate productions.

• Cinema screens: Three bespoke screens showcasing the latest films.

• Dance studio: A dedicated space for dance rehearsals and classes.

• Riverside café and bar: Offering scenic views and a relaxed atmosphere.

• Community room: A versatile space for local groups and events.

Designed by Bennetts Associates, BEAM seamlessly integrates modern architecture with the historic charm of Hertford. The venue’s strategic location along the River Lea enhances its appeal, making it a cultural beacon for residents and visitors.

The council’s investment in BEAM underscores its belief in culture as a vital contributor to the community’s prosperity and well-being. As Simon Erridge, Director at Bennetts Associates, remarked: “The completion of BEAM reinforces Hertford’s growing reputation as a great place to live and visit.”

East Herts is not only preserving its rich cultural heritage but also strategically planning for future growth. In January 2025, the council granted planning permission for 10,000 new homes in the Gilston area, a significant milestone aimed at addressing housing needs and enhancing community infrastructure. This development reflects the district’s proactive approach to accommodating population growth while maintaining the quality of life that residents cherish.

Moreover, the council is engaging in discussions regarding local government reorganisation, ensuring that any changes align with the best interests of the community. Council Leader Ben Crystall emphasised the importance of local decision-making, stating: “I believe firmly that decisions that affect residents should always be made locally.”

East Herts exemplifies a district that harmoniously blends tradition with progress. Its unwavering support for local businesses, substantial investments in arts and culture, and strategic planning for sustainable growth position it as a dynamic and desirable place to live, work and explore. As the district continues to evolve, its strong sense of community and commitment to enhancing residents’ quality of life remain steadfast, ensuring a prosperous future for all who call East Herts home.

Centre of learning and opportunity

Hertford Regional College stands as a key educational institution within East Herts, playing a vital role in both the local economy and the development of skilled professionals. Established in 1991 through the merger of Ware College and East Herts College, the institution builds upon a rich educational heritage dating back to the 1960s.

Situated in an area known for its strong transport links, Hertford Regional College benefits from its proximity to London, Cambridge and Essex. This connectivity not only enhances accessibility for students and staff but also strengthens the college’s ability to collaborate with businesses beyond the immediate region. With more than 350 staff members, a significant proportion of whom reside locally, the college remains deeply embedded in the East Herts community.

One of the institution’s defining strengths is its close ties with local employers. East Herts has become an attractive location for businesses across diverse industries, enabling the college to cultivate valuable partnerships. These collaborations provide students with enhanced employment prospects, ensuring they graduate with the skills and experience necessary to succeed in a competitive job market.

Beyond its academic and vocational offerings, Hertford Regional College, with its campuses in Ware and Broxbourne, thrives within a vibrant local environment. East Herts is known for its low crime rates, outstanding schools, and ample green spaces, all of which contribute to a high quality of life for students and staff alike. This dynamic setting not only supports learning but also encourages community engagement, reinforcing the college’s role as a hub of education and opportunity in the region.

With its strong foundations, industry connections, and commitment to student success, Hertford Regional College continues to be a driving force in East Herts, equipping the next generation with the knowledge and skills to excel in their careers.

East Herts exemplifies a district that harmoniously blends tradition with progress. Its unwavering support for local businesses, substantial investments in arts and culture and strategic planning for sustainable growth position it as a dynamic and desirable place to live, work and explore.

Spotlight Focus

Borough balances heritage, growth and opportunity

Nestled in the heart of Hertfordshire, the Borough of Broxbourne seamlessly blends rich historical heritage with forward-thinking economic development

As a vibrant hub for businesses and residents alike, Broxbourne offers a unique combination of strategic location, robust infrastructure and a commitment to growth.

Its three main towns of Cheshunt, Hoddesdon and Waltham Cross each have their own identity.

Cheshunt is the home to Green Flag award-winning Cedars Park, once home to King James I who lived at the Palace of Theobalds, the ruins of which remain a top visitor attraction. The town is where British Olympic medallist Laura Trott grew up, and gold post boxes mark the Olympic medals she won. The leisure centre was also named after the Olympian.

Hoddesdon has an attractive town centre with the well-loved Clock Tower and war memorials. It is also a stone’s throw away from the Borough’s Lowewood Museum and the Spotlight Theatre. The town is further complemented by Green Flag award-winning Barclay Park.

Waltham Cross is rich in cultural diversity while also preserving its historic connections, easy access to the Lee Valley White Water Centre, home of the 2012 Olympic canoeing, and close proximity to the M25.

Each area offers its own unique business landscape with the borough a magnet for established enterprises and start-ups. It is home to several notable companies. In Turnford, Lamex is a key player, while Hoddesdon hosts major firms such as Pharmaron and Volker Fitzpatrick. Waltham Cross is the base for Reynolds Catering, Fishpools and the Lee Valley White Water Centre.

Cheshunt is set to welcome a new Google Data Centre, reinforcing Broxbourne’s appeal to major global businesses. The opening of the £10 million Theobalds Enterprise Centre in 2023 exemplifies the borough’s dedication to nurturing small and medium-sized enterprises. This state-of-the-art facility provides flexible workspaces, cutting-edge amenities and comprehensive business support, fostering innovation and entrepreneurship.

Broxbourne’s commitment to growth is evident through several ambitious projects. The Brookfield Riverside and Brookfield Garden Village developments aim to create a new retail, civic, business and leisure centre, alongside housing for approximately 5,000 residents.

Broxbourne’s commitment to growth is evident through several ambitious projects. The Brookfield Riverside and Brookfield Garden Village developments aim to create a new retail, civic, business and leisure centre, alongside housing for approximately 5,000 residents.

The Waltham Cross regeneration project is a key initiative designed to transform the town centre into a vibrant, modern area while preserving its historical character. The Borough of Broxbourne secured £14.3 million from the Government’s Levelling Up Fund to support the transformation. Work began in September 2024, with the project expected to be completed by autumn this year.

The regeneration project involves a complete upgrade of the town centre’s public spaces, replacing outdated red brick paving with a contemporary grey design, introducing new street furniture and lighting, and creating landscaped play zones. Accessibility improvements include reopening the northern end of the High Street to light traffic and redesigning the Stanhope Way/Monarchs Way junction to remove the underpass and introduce safer pedestrian crossings.

A key focus is on expanding the community hub and developing new skills training facilities to boost employment opportunities.

With excellent transport links, including proximity to the M25 and A10, Broxbourne is well connected to major hubs. Five train stations – Rye Park (Hoddesdon), Broxbourne, Cheshunt, Theobalds Grove and Waltham Cross – ensure seamless connectivity to London, Cambridge and Stansted Airport. Broxbourne offers a rich tapestry of leisure activities. The Lee Valley White Water Centre provides thrilling water sports experiences, while the Spotlight Theatre in Hoddesdon serves as a cultural hub, hosting a variety of performances and events. Grundy Park and Waltham Cross Playing Fields have been recently redeveloped, introducing modern facilities including skate parks and sustainable outdoor gyms, catering to diverse recreational interests.

Broxbourne boasts a diverse and thriving retail environment across its key towns. Cheshunt is home to the Brookfield Shopping Centre, which features major retailers such as Tesco, Marks & Spencer, Next, Flannels, River Island, Sports Direct, JD Sports, Boots and Vision Express. The Cheshunt Old Pond area complements this with a variety of restaurants and independent businesses.

Waltham Cross town centre offers a mix of high-street shops alongside the Pavilions Shopping Centre, where well-known brands such as Wickes, Homebase, Boots, Sainsbury’s and CEX are located. Hoddesdon has a charming town centre featuring retailers such as Morrisons, Aldi, Boots, Peacocks and SpecSavers, as well as a range of independent shops. Weekly markets further enhance the local shopping experience, with events held on Wednesdays and Fridays in both Hoddesdon and Waltham Cross.

As of the 2021 Census, Broxbourne’s population stands at approximately 99,000, reflecting a 5.8 per cent increase since 2011. The borough’s Gross Domestic Product (GDP) was estimated at £2.7 billion in 2021, highlighting its robust economic landscape. Employment data from the year ending December 2023 indicates an employment rate of 76.1 per cent among residents aged 16 to 64, with an unemployment rate of 4.6 per cent. These figures underscore Broxbourne’s dynamic labour market and its resilience in the face of broader economic challenges.

The Borough of Broxbourne stands as a testament to harmonious growth, blending historical charm with modern amenities and forward-looking developments. Its strategic initiatives, thriving business environment and commitment to enhancing residents’ quality of life make it an exemplary model of balanced regional development.

Invest Hertfordshire announces sponsor partners for UKREiiF 2025

The Crown Estate and Gascoyne Estates are to sponsor Invest Hertfordshire’s presence at the UK’s Real Estate Investment and Infrastructure Forum (UKREiiF) in Leeds, 20-22 May.

Invest Hertfordshire, the county’s inward investment service, is returning to Leeds following its sellout launch at UKREiiF 2024. This year, it has secured two major sponsors, The Crown Estate and Gascoyne Estates, who will form a key part of the Team Hertfordshire delegation.

Bringing over 16,000 professionals from national and local government, investors, developers and the wider built environment industry together, UKREiiF is now the largest UK investment forum with representation across the UK’s cities and regions.

For those heading up to Leeds, Invest Hertfordshire, managed by Hertfordshire Futures, will be at J30, Royal Armouries Hall with a dedicated inward investment team on site. It will also be hosting Meet Hertfordshire’s Place Pioneers, at the SCAPE Public Sector Stage on Wednesday 21 May, 3.30-4.30pm. This will be followed by a drinks reception in association with Hertfordshire Infrastructure and Development Board, a subsidiary of Hertfordshire Growth Board.

This year, the Hertfordshire team will bring a more consolidated offer of investor-ready propositions focusing on town centre regeneration, housing-led and commercial site developments – all available to view in one Invest Hertfordshire prospectus.

The Crown Estate is developing a new 1.8 million sq ft business park, just off junction 8 of the M1 as part of its wider allocation at East Hemel, which will also deliver 4,000 new homes, four new schools and a country park within the Hemel Garden Communities growth area.

The Hemel Garden Communities Programme will create attractive, sustainable new neighbourhoods to the north and east of Hemel Hempstead by 2050. It includes Hertfordshire Innovation Quarter (Herts IQ)

enterprise zone at its heart, anchoring the transformation of Hemel Hempstead and the wider area. The Crown Estate’s site at East Hemel is just one of the organisation’s projects that is seeking to support national, regional and local economic growth as part of its wider strategy.

Gascoyne Estates is bringing forward a major residential-led development at Coopers Green, Hatfield, with 2,000 new homes and 150,000 sq. ft. of employment space to support and enhance the existing Hatfield Garden Village. Coopers Green will also see the development of primary and secondary schools, with enhanced leisure facilities, community and civic buildings, new roads, landscaping and open space –whilst bringing in the critical mass required to support local shops, cafés or restaurant. This is expected to be completed by 2035.

The Estate is seeking partners to deliver the Hatfield Innovation Campus, a landmark development featuring 400,000 sq. ft. of commercial space and key worker accommodation. Additionally, the Estate is promoting a new village at Symondshyde Farm, along with opportunities for solar energy and biodiversity net gain (BNG) across central Hertfordshire.

Melanie Miller, Hertfordshire Futures inward investment manager, said: “I am really delighted that we have secured The Crown Estate and Gascoyne Estates as our commercial sponsors with Hertfordshire Infrastructure & Development Board supporting our event. I hope this is the start of a long-term partnership that reflects the scale of our collective ambition to deliver the homes and jobs and create the breathable, accessible, connected and green communities Hertfordshire needs if it is to grow responsibly and sustainably.”

HIDB was established to act as a link between the Hertfordshire Growth Board’s local authorities and the built environment. HIDB will sponsor the drinks and networking session which will bring investors and developers together with Hertfordshire’s local authorities.

Cllr Jeremy Newmark, Chair, Hertfordshire Growth Board, said: “With an economy of £46bn, larger than many cities and regions, world-leading sectors and a large pool of local talent, Hertfordshire is punching well above its weight. By bringing together a strong public-private sector delegation, we can evidence the strength of our offer to the investment market and demonstrate that the county is open for business.”

Rob Chesworth, Head of Strategic Land at The Crown Estate, said: “As a business that is committed to the future of the region, we are thrilled to be supporting Invest Hertfordshire’s presence at UKREiiF this year. We hope that this year’s event will be as lively and productive as ever, allowing us to promote the potential of Hertfordshire to a wider UK audience.”

Rachael Elwin, Senior Development Manager, Strategic Land, Gascoyne Estates: “We are proud to support Invest Hertfordshire at UKREiiF 2025 as a key sponsor, helping to showcase the county’s investment potential. At Gascoyne Estates, we are committed to delivering high-quality, sustainable developments that enhance

communities and drive economic growth. Our residential-led scheme at Coopers Green, alongside our commercial and innovation projects, will play a vital role in shaping Hertfordshire’s future. UKREiiF provides an excellent platform to connect with partners who share our vision for creating vibrant, well-connected places where people can live, work, and thrive.”

Invest Hertfordshire’s event last year was standing room only. This year the theme will focus on how Hertfordshire’s place pioneering heritage could help model future sustainable development. In addition to its own event, members of the Invest Hertfordshire delegation are also speaking or attending a number of high profile events over the three days.

Adrian Hawkins OBE, Chair, Hertfordshire Futures, who is representing the county at the Regional Leaders roundtable, said: “I am delighted to once again be part of the delegation flying the flag for Hertfordshire at UKREiiF and showcasing our county’s key strengths, business clusters and opportunity sites.”

Invest Hertfordshire at UKREiiF2024. The team will be back in Leeds this year marketing a range of sites across the county.

Are We AI Ready? Hertfordshire responds

This was the exam question put to our panel of digital experts in the final Hertfordshire Futures online policy debates looking at key issues affecting the growth of the economy. By Lucy Gravatt.

In this last debate chaired by podcast presenter Matt Deegan, our panel of national and regional leaders covered a range of topics relating to the risks and opportunities of AI adoption, innovation and addressing digital exclusion.

Ed Thomas, Research Director, Global Data Plc set out the wider context saying that 2025 was the year that AI had to deliver on its promises. He said: “There have been a number of waves of AI hype if you take this technology back to the 1950s when scientists started to ask the question whether machines could think. Since then there have been peaks and troughs in interest in AI.

“Around 2010 there was a resurgence of interest, largely around voice AI, so there was a lot of chat about chatbots and virtual assistants. Shortly after then was the arrival of Alexa and Google

Assistant. In each of those waves you had the promise of what AI could deliver and the reality of what it does – and often there has been quite a big gap between the two.”

The audience then heard live examples of how AI has been successfully incorporated into business operations both within a retail giant and a very successful and growing air quality and energy monitoring company.

Stewart Vincent led on creating an AI store for Aldi which he said removed the barriers around check-outs, particularly for parents navigating queues at the tills with children in tow. It also opened up a wider opportunity for employers to encourage staff to use and implement this new technology, upskilling employees to both support the store and the customers. As well as investment in people and training, the other big business benefit was data. This provided a lot more information on customers and how they shopped.

Adrian Hawkins OBE, Chair, Hertfordshire Futures

Julia McNally, Director, Wellstat Limited, is a wireless entrepreneur, founder of Hertfordshire business Iknaia and creator of Airscan air quality monitoring. Iknaia was acquired by Wellstat , a US-based leader in energy management and air quality solutions, on 1 January 2025.

Julia explained that incorporating AI had been an amazing achievement for them as it meant that they could bring a lot more insight back to customers and local authorities. AI can help them to predict pollution events, by bringing in multiple data sets and analysing pollution alongside traffic events, this can help traffic planners and environmental managers to plan for better roads layouts, and new housing developments.

She said that as the business had scaled and is now on a global platform they have been able to automate certain functions that had previously been carried out manually, enabling them to divert that resource to other areas such as analysis.

Preparing the future workforce for change is a key element, but will automation presage the end of work as we know it? No, said Ed Thomas, not in the immediate future. AI tools, as their name often suggests, should be used as an assistant only: “It’s not machine versus human. It’s human plus machine.”

So how is education responding? Jyoti Choudrie, Professor of Information Systems, University of Hertfordshire, said they had modules focusing on big data analysis and the university is also learning how this can be applied. With traineeships and apprenticeships now offered as part of post-graduate and doctorate programmes that knowledge can then be brought back to academia as well as vice versa. Jyoti also talked about the importance of inter-generational learning with young people showing the older generation how to use modern technology.

Bringing this back to Hertfordshire, Neil Hayes, CEO, Hertfordshire Futures, says there was a potential opportunity for the county to benefit from becoming a designated AI Growth Zones to accelerate AI data centre development through streamlined planning processes and clean power provisioning. The trade off with these data centres could be in terms of energy usage to enable them to become more sustainable. This could also include water cooling, as water scarcity, Ed added, is a real issue that is often overlooked. However, Ed warned, as we have seen in the States recently, there has been a significant pushback against net zero which could result in companies shifting their focus away from reducing energy use to a greater emphasis on innovation.

there was also a real opportunity for these data centres to seed new business clusters, particularly businesses that need connectivity. He also added that AI Growth Zone status could add to the totality of the place.

So what can businesses, residents and places do now to get AI ready? All agreed that AI is here, so rather than shying away you need to embrace it head on, collaborate and build skills for future success. For Julia in her business it is a ‘continuous process’ not just building a model for now. For Ed, he urged businesses and organisations to adopt sensible AI strategies and said that companies that invest early will secure advantage over their competitors. Michael agreed that increasing digitisation needs to be

done responsibly and sustainably and also in such a way to make places more inclusive to ensure no one is left behind.

In summing up, Michael provided the perfect conclusion to this series which chose as its starting point to delve deeper into how Hertfordshire can grow a more resilient, sustainable and inclusive economy.

In each of the online seminars, panels of local and national experts have come together to debate some of the biggest questions facing our county – from the impact of ill health on employment to attracting more green investment and bridging the digital divide. These public debates and policy papers will inform the final draft of Hertfordshire’s new Economic Strategy which will go out for consultation this Spring.

In each of those waves of interest you had the promise of whatAI could deliver and the reality of what it does – and often there has been quite a big gap between the two.

Ed Thomas, Research Director, Global Data Plc

Michael Warr, Acting Director and Programme Manager at Essex + Herts Digital Innovation Zone (DIZ) said

‘Get Hertfordshire Working’ panellists: Cllr Richard Roberts, Sarah Perman, Michael Wood, Tilini Sharland, Claire Dicks with Adrian Hawkins OBE

20/03

Upcoming Events Events programme

MEET YOUR HEMEL NEIGHBOURS NETWORKING BREAKFAST WITH CAE TECHNOLOGY

THURSDAY 20TH MARCH

CAE TECHNOLOGY SERVICES, HEMEL HEMPSTEAD

8:30-10:30 MEMBERS - £20.00 +VAT

- £30.00 +VAT

Join us for our Meet your Hemel Neighbours Networking Breakfast. This event, sponsored by Woodhouse Workspace, is a networking opportunity and a chance to learn more about the plans for the infrastructure development of Maylands Industrial Estate, now the largest in the South-east. Dacorum Borough Council will also share insights into Dacorum’s plans for the coming years, both from a business perspective and for a growing population.

Come along to learn more about developments and opportunities for growth in Hemel Hempstead, as well as an opportunity to network with a variety of businesses within Hertfordshire, to share contact details, experiences and create new business opportunities.

28/03

UNDERSTANDING EXPORT

FRIDAY 28TH MARCH

09:30-12:30

VIA ZOOM

+VAT

This online British Chambers of Commerce (BCC) accredited course provides an overview of the complete export process and covers the key elements delegates would need to understand to start to formulate a successful export strategy.

These procedures are explained in simple everyday terms and delegates leave equipped with a good understanding and knowledge of current best practice.

The content includes:

• What is an export and the export process

• Standard export documents

• Why is it important to know where the UK has trade agreements

• What is a contract of sale and what is a purchase order

• What are Incoterms and the importance of using them in an international contract

• The importance of commodity/tariff codes in international trade

• Packaging, shipping marks and handling labels

• Understanding embargoes and sanctions and what type of goods are controlled

• The advantages of using and working with freight forwarders

• Proof of Export

26/03

MARCH CHAMBER LUNCH

WEDNESDAY 26TH MARCH

THE CROMWELL HOTEL, STEVENAGE

11.45-14.15

MEMBERS - £50.00 +VAT

NON-MEMBERS - £60.00 +VAT

This event is sponsored by Menzies and our table sponsor is Herts Young Homeless. We are pleased to be joined by our guest speaker, Lorna Pringle, Deputy Agent, South-east and East Anglia, of the Bank of England. Lorna will present an “off the record” look at the UK economy, drawing on the most recent Bank of England Monetary Policy Report. Her presentation will give insights into the current situation on inflation, unemployment and GPD as well as trends in 2025 and beyond.

Lorna became Deputy Agent for South-east and East Anglia in February 2021. She joined the Bank of England in 1990 and has

worked in a number of their data and analytical teams. More recently, Lorna worked in the People and Culture Directorate, supporting the development of staffing policies, business change and Covid recovery planning. She was also Deputy Agent for Greater London between 2011 and 2013. Lorna has a degree in economics and statistics and a postgraduate CIPD Certificate in leadership and management.

Come along to this event for a delicious lunch, a chance to catch up with existing business contacts and use the opportunity to meet and network with new potential clients.

02/04

NETWALKING BREAKFAST

WEDNESDAY 2ND APRIL

WODSON PARK SPORTS & LEISURE CENTRE, WARE

8:30 - 10:30

MEMBERS - FREE

NON-MEMBERS – FREE

Join us for a unique networking experience at Wodson Park Sports & Leisure Centre in Ware, sponsored by Strand PR.

Step into nature’s boardroom as we combine the benefits of networking with the joy of walking. Connect with fellow business professionals in nature and hold meaningful conversations while enjoying complimentary refreshments.

Embrace a refreshing approach to networking, where well-behaved dogs are not just welcomed but encouraged to join. Elevate your networking game while taking steps towards a healthier, more collaborative business community.

Don’t miss this opportunity to build meaningful connections in a different environment – an ideal setting for cultivating your professional network!

03/04

NETWORKING WITH BROXBOURNE SMES

THURSDAY 3RD APRIL

THE HERTFORDSHIRE

GOLF AND COUNTRY CLUB

8:30 – 10:30

MEMBERS - FREE

NON-MEMBERS – FREE

Join us for a networking with SMEs breakfast with Broxbourne Borough Council, engaging with other local business owners to exchange ideas and build meaningful connections that can help grow your business.

At this event, held in partnership with Borough of Broxbourne, we will be joined by:

• Councillor Steve Wortley who will share his vision for the local business community, as well as updates on key developments in the Borough.

• Duncan Haslam, Economic Development Manager, who will be introducing the business support ecosystem and information on forthcoming Ambition Broxbourne business support events.

25/04

CHAMBER MEMBERS NETWORKING & BREAKFAST

FRIDAY 25TH APRIL

HERTFORDSHIRE CHAMBER OF COMMERCE, HATFIELD

8:30 - 10:30

MEMBERS – FREE

Join us at our Hatfield office for an exclusive Chamber Networking Breakfast, sponsored by Costco.

Our complimentary, members-only breakfasts are meticulously designed to provide a conducive environment for strategic connections. Immerse yourself in two hours of valuable networking, where like-minded professionals converge to forge meaningful relationships and amplify business opportunities.

We will also hear from representatives from Hertfordshire Growth Hub, Hertfordshire Opportunities Portal, Hertfordshire Film Office, Community Alliance Broxbourne and East Herts, Broxbourne Enterprise Centres, Step2Skills, Waltham Cross Job Centre and Herts Go Green & Grow.

Don’t miss out on this fantastic opportunity to network, learn and collaborate with the vibrant business community in Broxbourne. We look forward to seeing you there!

Upcoming Events

Upcoming Events

29/04

PROPERTY AND CONSTRUCTION SUMMIT

TUESDAY 29TH APRIL

PRINCE EDWARD HALL AT THE UNIVERSITY OF HERTFORDSHIRE, HATFIELD

16:00 - 18:00

MEMBERS - £35.00 +VAT NON-MEMBERS - £50.00 +VAT

Join us for the Property and Construction Summit, with Vincent & Gorbing, in the Prince Edward Hall at the University of Hertfordshire, Hatfield.

This summit is one of a series, designed to focus on key industries within Hertfordshire and provide a platform for sharing information, ideas and latest thinking.

Property and construction is a sector that has been high on the Chamber agenda for many years. We recognise the importance of this industry to the county, and those within its associated supply chain. This year’s summit supports the work of Hertfordshire Chamber of Commerce on behalf of the Local Skills Improvement Plan (LSIP), for which many of our members have provided valuable input.

08/05

WOMEN IN LEADERSHIP AFTERNOON TEA

THURSDAY 8TH MAY

MICKLEFIELD HALL, NORTH RICKMANSWORTH

11:45 – 14:15

MEMBERS - £50.00 +VAT

NON-MEMBERS - £60.00 +VAT

Join us for our Women in Leadership Afternoon Tea at Micklefield Hall, North Rickmansworth.

Speaker details to be announced.

Come along to enjoy delicious food, a chance to catch up with existing business contacts and the opportunity to meet and network with potential new clients.

22/05

MAY CHAMBER LUNCH

THURSDAY 22ND MAY

HERTS COUNTY SHOWGROUND, REDBOURN

11.45 - 14.30

MEMBERS - £65.00 +VAT

NON-MEMBERS - £95.00 +VAT

We are hosting our May Chamber Lunch at Herts County Showground, Redbourn, sponsored by Ministry of Defence. We will be joined by our guest speaker, Mandy Hickson, former RAF fighter pilot who will give an in-depth presentation titled ‘Choose your Flightpath’.

As one of the first female fighter pilots in the RAF, Mandy operated in a male-dominated world, making split-second decisions at supersonic speeds, leading teams under pressure, and delivering results when stakes were high. Her journey is featured in her bestselling book An Officer, Not a Gentleman, and she inspires

audiences worldwide as a speaker, translating lessons from the skies to the corporate world. Mandy has worked in a continually challenging yet exhilarating environment and offers a unique insight into this elite world. She demonstrates the importance of remaining calm under pressure and leading from the front to get the best from herself and her team.

Come along to this event for a delicious two-course lunch, a chance to catch up with existing business contacts and use the opportunity to meet and network with potential newclients.

24/05

HERTS BIG BIKE RIDE

SATURDAY 24TH MAY

HERTFORDSHIRE COUNTY SHOWGROUND, REDBOURN

FROM 8:30AM

KIDS (UNDER 16YRS) - FREE

MEMBERS - £25.00 +VAT

NON-MEMBERS - £30.00 +VAT

We are hosting a cycling event on the morning at the Hertfordshire County Showground, Redbourn. Come and join us for some fantastic cycling followed by an afternoon visit to the Hertfordshire County Show.

For the committed cyclist, we have a 100km route put together by our experienced cycling team, exploring the quiet lanes and beautiful countryside that Hertfordshire has to offer. We also have a family friendly 10-mile route that is suitable for all riders and all bike types.

Included in your entry:

- 100km (62 mile) route (route supplied for bike GPS units or phones)

- Or 10-mile family route (fully signposted)

- Free entry for accompanied under 16s

- Mechanical support present at start

- Mechanical assistance call out and rescue available on route.

- Refreshment station on 100km route

- Timing chips provided

- Entry to The Hertfordshire County Show on Saturday only, saving up to £32 per adult.

Please note the 100km route is all on road while the 10-mile route makes use of very quiet lanes and cycle paths.

26/06

INSPIRING HERTS AWARDS 2025 GALA DINNER

THURSDAY 26TH JUNE

TEWINBURY FARM, WELWYN GARDEN CITY

18:00 – 00:00

MEMBERS - £149.00 +VAT

NON-MEMBERS - £179.00 +VAT

TABLES: BOOK NINE PLACES AND RECEIVE THE TENTH FREE*

The Inspiring Hertfordshire Awards 2025 culminate in an evening of celebration and extravagance as our awards finalists find out which businesses will be crowned the winners. These awards enable Hertfordshire businesses to showcase their performance and achievements to clients, customers, suppliers, stakeholders and to all of the Hertfordshire business community.

This year’s Gala Dinner and Awards ceremony will be taking place at Tewinbury Farm, near Welwyn Garden City, with more than 400 Hertfordshire businesspeople in attendance. A spectacular way to celebrate the 14th year of the Inspiring Herts Awards!

The IHA Gala Dinner includes:

- Pre-dinner drinks

- A three-course dinner

- Wine or soft drinks with dinner

- Live entertainment

- Networking opportunities

Take a look at the IHA2024 Video and experience the magic of these awards for yourself.

We’re looking forward to celebrating with all those shortlisted, the winners, sponsors, judges and everyone involved in the making of this truly special evening.

*Note: Tables are not available to book online, please contact bookings@hertschamber.com

Upcoming Events

The British Chambers of Commerce Quarterly Economic Forecast (QEF) has revised down growth expectations for 2025, as firms deal with a raft of rising cost pressures.

Business investment and exports are likely to suffer this year because of the impact of the National Insurance rise and global uncertainties. Inflation and interest rates are also expected to stay higher for longer.

UK economic outlook

The QEF, winner of the 2024 FocusEconomics award for best GDP forecast, expects the UK economy to grow by 0.9 per cent in 2025, revised down from the previous forecast (1.3 per cent). This year’s limited growth will be driven largely by increased day-to-day government spending. GDP is expected to rise in 2026 to 1.4 per cent, but that is also slightly down from the last forecast (1.5 per cent).

Economy Growth downgraded struggle to invest and

With businesses facing increased cost pressures following last Autumn’s Budget, inflation is now expected to remain above the Bank of England’s target until the last quarter of 2027.

CPI is forecast to be 2.8 per cent in Q4 2025 (up from 2.2 per cent in the last forecast), before falling to 2.1 per cent by the end of 2026 and 2 per cent in Q4 2027.

Unemployment is expected to rise to 4.6 per cent by the end of 2025 (compared to 4.5 per cent in the previous forecast). The rate is then predicted to remain at that level for the rest of the forecast period, as labour costs reduce business appetite for hiring.

Limited business investment as cost pressures bite

Firms will struggle to invest in 2025, as they grapple with rises in National Insurance and the minimum wage. Business investment has been revised downwards for 2025 to 0.6 per cent, compared with 0.9 per cent in the previous forecast. The picture is then expected to quickly improve, reaching 1.8 per cent in 2026 and 2.0 per cent in 2027. This increase is due to a crowding-in effect from the public sector spending boost, alongside the more supportive business environment that these better services create.

as firms export

The forecast picture on growth varies significantly across sectors. Manufacturing production is expected to contract -0.2 per cent (down from 0.6 per cent in the last forecast) rising to 0.8 per cent in 2026 and 1.1 per cent in 2027. In comparison, the construction industry will grow by 1.3 per cent this year and reach 1.5 per cent in 2026. The services sector is forecast to increase at 1.1 per cent in 2025 and 1.5 per cent in 2026.

Trade continues to be challenging

With continuing difficulties trading with the EU and wider global uncertainties, exports are forecast to contract by 0.5 per cent in 2025 (compared with a rise of 0.2 per cent in the previous forecast.) Exports are predicted to recover slightly in 2026, growing by 1 per cent, rising by 2.1 per cent in 2027.

Imports are expected to be flat (0.0 per cent) this year before reaching 0.8 per cent in 2026. Net trade continues to contract, with figures of -1.2 per cent in 2025 and 2026, falling to -1.4 per cent in 2027.

Interest rates to stay higher for longer

With stubborn inflationary pressures in the economy, the BCC is forecasting the Bank of England will continue to take a cautionary approach to interest rate cuts. The forecast expects the base rate to be 4.25 per cent by the end of 2025 (compared to 4 per cent in the previous forecast), before falling to 4 per cent in 2026. No further cuts are then predicted through to the end of 2027.

Average earnings will remain high this year

Average earnings are expected to be higher this year than previously forecast, putting further cost pressures on businesses. Annual wage growth is expected to be 4.2 per cent in 2025, an upward revision from 3.8 per cent in the last forecast. Salary growth is predicted to fall to 4 per cent in 2026 and remain there for 2027 but will still be above inflation.

David Bharier, Head of Research at the British Chambers of Commerce, said: “Our downgrade to the economic outlook is reflective of the severe pressures piling up on businesses right now.

“UK firms are facing a double whammy of rising domestic taxation and a potential global trade war. Businesses are telling us that the rise in National Insurance and the minimum wage will increase costs, stall investment, and cause them to rethink their workforce plans.

“The specific impacts are yet to be fully seen. By April, when the changes come in, we may see more concrete action from firms. If they do start making redundancies, this could potentially reduce tax take. Rising tariffs and energy costs are also feeding into fears.

“In this environment, it is difficult to see where high levels of economic growth will come from. UK firms will need to see a reduction in both input costs and the barriers to global trade. The AI boom could also stimulate growth, but smaller businesses will need support in adoption.

Commenting on the forecast, Vicky Pryce, Chair of the BCC Economic Advisory Council, said: “This is going to be a long and challenging year for UK businesses. The BCC’s forecast shows an economy struggling without the secure foundations to kickstart business investment.

“Inflation will continue to be stubborn this year forcing the Bank of England to keep interest rates relatively high. Global uncertainties will add further dark clouds to the economic climate.

“Businesses can’t simply rely on the promise of long-term strategies from government, they need support now to invest, recruit and trade.”

UK firms are facing a double whammy of rising domestic taxation and a potential global trade war. Businesses are telling us that the rise in National Insurance and the minimum wage will increase costs, stall investment, and cause them to rethink their workforce plans.

Celebrating Excellence

Celebrating excellence

Hertfordshire’s top businesses enjoyed an evening of celebration and recognition at a special reception…

Winners of the King’s – and Queen’s – Awards for Enterprise gathered at Brocket Hall for a special reception hosted by the Lord Lieutenant of Hertfordshire, Robert Voss CBE CStJ.

The event celebrated businesses that have been honoured with the coveted awards, recognising outstanding achievements in innovation, international trade, sustainable development and social mobility.

The evening started with an opportunity for networking, allowing guests to connect over refreshments in the grandeur of Brocket Hall. The Lord Lieutenant was greeted by Chamber representatives and event organisers, setting the tone for a night of distinguished celebration.

Following the welcome address by Mary Sykes, Corporate Relations at Hertfordshire Chamber of Commerce, the Lord Lieutenant delivered an insightful introduction to the King’s Awards for Enterprise. He highlighted the significance of the accolade and commended local businesses for their contributions to economic growth and innovation in the region.

The event featured an impressive line-up of guest speakers, each bringing unique perspectives on enterprise and success. Among them were award winners, including Professor Mairi Watson, Deputy Vice-Chancellor at the University of Hertfordshire; Andrew Geldard, Chief Communications Officer at Willmott Dixon; Stephen Lane, CEO of Propstore; and John Howie DL, Co-founder of Lintbells Ltd (YuMOVE).

Also speaking on the evening were Jeremy Bishop, Chairman of the Hertfordshire Chamber of Commerce, and CEO Donna Schultz, who said later: “What an amazing evening. Each of the winners has their own stories and it was fascinating to hear them all speak.”

The event concluded with a photo opportunity, capturing the distinguished guests and award winners together, symbolising the unity and shared commitment to business excellence in Hertfordshire.

Attendees enjoyed further networking, reflecting on the inspiring discussions and the collective achievements of the award recipients.

As the evening drew to a close, Mary offered a final word of thanks, encouraging businesses to continue striving for excellence and innovation. The event not only honoured past achievements but also set the stage for future successes, reinforcing Hertfordshire’s reputation as a hub for outstanding enterprise.

The Hertfordshire Chamber of Commerce extends its gratitude to all attendees, speakers and organisers who contributed to making the King’s and Queen’s Awards Winners Reception a memorable celebration of business excellence.

The event celebrated businesses that have been honoured with the coveted awards, recognising outstanding achievements in innovation, international trade, sustainable development and social mobility.

Celebrating Excellence

From BBC to Boardroom: In Conversation with Anne Buckland on Purpose, PR and How to Change the Narrative

Every business leader has felt the frustration of trying to communicate something important only to find their message overlooked or misunderstood. Whether you’re managing complex technical products, building a corporate reputation or embracing new strategies, communication can make or break your success. Anne Buckland has built her career around ensuring messages reach and resonate deeply with their intended audiences.

“The most powerful storytelling always comes back to genuine human connections,” Anne begins. “Whether you’re talking about technical innovation, charity work or business transformation, the core of any effective story is understanding who you’re speaking to, why it matters and how it connects emotionally and intellectually.”

Anne’s unique background combines corporate communications, award-winning broadcast journalism and globally recognised PR campaigns. Now, as Director of PR at We Do Stories—an integrated PR and digital agency— Anne leverages her international expertise to craft narratives that stand out, build trust and drive tangible business outcomes.

“Storytelling is more than simply sharing information,” Anne says. “It’s about engaging hearts and minds, making your audience care and driving them to action. My time in broadcast journalism showed me how transformative the right story could be, and that’s something businesses often underestimate. For example, the launch of another gym may not be exciting, but when the gym owner has overcome obesity and has a mission to help others to do the same, the brand comes alive.”

Anne began her professional journey at Halcrow Group, developing essential skills in corporate communication and technical messaging. This provided a strong foundation, but her passion for storytelling soon drew her into television, beginning with a role as a researcher on the BBC’s acclaimed first series of Coast. This experience opened doors, leading Anne to secure a coveted place on Channel 4’s prestigious Researcher Development Programme, which launched her firmly into high-level broadcast journalism.

Over the next 15 years, Anne became a respected producer–director, creating documentaries and news content for BBC, ITV, Discovery Channel, BBC World News, Al Jazeera and National Geographic. Her work earned

critical acclaim, including a BAFTA. Anne’s experience in broadcasting helped her master the art of translating complex, technical content into accessible narratives—skills she now applies directly to business communications.

“When producing documentaries, you must engage diverse audiences who often start with little interest or knowledge,” Anne explains.

“The key is to simplify complex subjects without losing essential details. Businesses frequently struggle here—they overwhelm audiences with jargon or technicalities and lose impact. Clear, engaging storytelling creates understanding and builds trust.”

Throughout her TV career, Anne has collaborated with prestigious global institutions such as MIT, Harvard and CERN, as well as multiple teams competing in the World Solar Challenge and with NASA scientists in the USA, and in field research in Iceland. These projects required her to make complex scientific subjects accessible to everyone, crafting emotionally engaging narratives that captivated diverse global audiences. “The key to connecting with an audience is finding the human story behind the complexity,” Anne explains. “People engage deeply when they see the personal relevance and emotional resonance within seemingly abstract subjects.”

Anne’s storytelling approach gained further recognition as Global Campaigns Director at Mercy Ships International, a renowned healthcare charity headquartered in the US, with 16 national offices and work to accelerate access to surgical, obstetric and anaesthetic care across African nations.

Anne’s strategic PR campaigns for Mercy Ships secured international news coverage, including one inspiring story about the reunion between a volunteer from Sierra Leone and the New Zealand nurse who helped deliver her 30 years earlier, which saw a reach of 450 million in the first 24 hours after release, including publication in the Daily Telegraph. Anne’s vision for the Africa Celebration campaign earned three international SABRE awards, highlighting her exceptional ability to craft stories that drive global awareness and meaningful engagement.

Reflecting on her experience with global brands, Anne stresses that businesses must clearly communicate their purpose. “Purpose isn’t just a buzzword; it’s absolutely vital for building loyalty and trust,” she says. “Today’s consumers and stakeholders expect transparency and authenticity. Articulating your purpose and demonstrating real impact helps businesses stand out genuinely without resorting to superficial claims. Clearly articulating your purpose can be as simple as spelling it out in your name; a great example is The Happy Egg Company or a full ESG campaign.”

Anne offers practical insights drawn from her career.

For charities, compelling stories often flow naturally, yet they can find it harder if they don’t use data insights to maximise the impact of strong stories. Conversely, tech and engineering firms often have impressive data but can struggle to connect emotionally. Anne’s method bridges this gap, blending robust data with compelling human-centred stories.

“Human stories resonate universally,” Anne explains. “People connect emotionally with stories that reflect real experiences, struggles and achievements. Businesses often miss this human element. Adding relatable context around your data transforms your communication from informative to truly influential and memorable.”

Anne has some straightforward advice for businesses looking to elevate their communications:

Firstly, clarity is a must. Anne advises simplifying messages: “You must translate complex ideas into clear, compelling narratives your audience can easily understand.”

Secondly, know your audience. “You might craft the perfect message, but delivering it effectively depends entirely on understanding who you’re speaking to, their interests and how they prefer to consume information,” Anne notes.

Thirdly, Anne emphasises curiosity when developing campaigns and messaging: “Stay curious and never hesitate to ask the obvious questions. Curiosity is how we learn about each other and find the best anecdotes and stories to which others can relate.”

Fourth, blend global insights with local relevance. Even if you’re communicating on international stages, tailor your narrative to reflect local values and interests so that even a global story is relevant to your audience.

Anne also stresses that storytelling is key to more than just external communication—it’s central to internal engagement. “Effective internal communication boosts team alignment, morale and productivity,” she points out. “Businesses often underestimate how compelling internal storytelling can inspire teams, strengthen brands and drive organisational success. NASA, for example, famously used storytelling to learn from failure after the loss of the Challenger space shuttle: it hired professional storytellers to build a culture of knowledge-sharing and set up forums where staff learnt from one another’s experiences and reconnected.”

As our conversation draws to a close, Anne summarises her advice: “Businesses should never underestimate storytelling’s strategic power. It’s not just about communicating effectively—it’s about building meaningful relationships, establishing trust and driving real business results.”

We Do Stories itself embodies Anne’s storytelling philosophy, offering direct access to experts and a unique blend of broadcast journalism and strategic PR expertise. Anne explains: “Our approach allows us to form deeper relationships with clients, becoming extensions of their team. This level of collaboration means we genuinely understand our clients, enabling us to tell their stories authentically and effectively.”

Anne’s career trajectory provides a clear, practical roadmap for any business leader aiming to improve their communication strategies and make a real impact. “Businesses that embrace We Do Stories’ human-centred approach communicate better, build lasting loyalty, stand out authentically and create sustainable growth. We see significant results for our clients in engagement and reach: it’s clear that compelling storytelling combined with data-driven insights really works,” she says.

Human stories resonate universally. People connect emotionally with stories that reflect real experiences, struggles and achievements. Businesses often miss this human element. Adding relatable context around your data transforms your communication from informative to truly influential and memorable.

Marketing specialists share expertise at London exhibition

A marketing agency working with the construction industry has just returned from exhibiting at a three-day event showcasing innovative products and services for the built environment.

BCM Agency was at ExCeL, London, for Futurebuild, one of the UK’s most influential construction exhibitions.

Futurebuild provides a prime platform for companies to showcase innovations, connect with industry peers, and gain insights into sustainability, digital transformation and building efficiency.

BCM was able to share expertise and highlight ways businesses can align their marketing strategies with market demands for profitable and sustainable growth.

As well as attending exhibitions, one of the primary ways in which BCM supports the sector is through insight panels, where industry experts are brought together to discuss critical construction themes. These forums serve as valuable platforms for addressing key challenges, exploring market trends and exchanging strategies for business success.

A recent example of this approach was the Sustainability Summit last November, held in collaboration with the Hertfordshire Chamber of Commerce. The event brought together construction leaders to discuss the evolving sustainability demands within the industry and to explore future solutions.

As a dedicated member of the Chamber, BCM Agency remains committed to supporting local businesses, particularly those in the construction and building materials sector, in achieving

profitable growth both in the UK and internationally.

BCM Agency collaborates with Chamber members to share their success stories, elevate brands, and generate leads that drive new business opportunities.

Specialising in growth marketing strategies tailored for construction and building materials businesses, BCM Agency ensures that its clients are effectively positioned in a competitive market. Through branding, lead generation and market expansion tactics, the agency helps businesses drive sustainable growth. By partnering with the Chamber, BCM actively engages with industry leaders, providing thought leadership, sharing expertise, and enabling businesses to capitalise on emerging opportunities.

Through collaboration with the Chamber and construction businesses across Hertfordshire and beyond, BCM Agency remains at the forefront of B2B marketing communications, driving industry success through strategic marketing expertise.

New car wash opens at The Galleria

Car owners visiting The Galleria can now enjoy a top-tier car wash and valeting experience, as Inter Car Cleaning officially opens its doors.

Renowned for its passion for perfection, Inter Car Cleaning is committed to exceeding customer expectations while prioritising environmental responsibility. Its expert team uses biodegradable, eco-friendly washing agents alongside the industry-leading Autoglym™ valeting range, ensuring a spotless finish without compromising sustainability.

Tim Stirling, Centre Director at The Galleria, said: “We are delighted to welcome Inter Car Cleaning to The Galleria and to offer our guests a high-quality car wash and valet service during their visit.”

Whether you’re in need of a quick exterior refresh or a comprehensive full valet, Inter Car Cleaning offers a range of premium water-based cleaning services tailored to every customer’s needs. From express washes to deep-clean treatments, your car is in expert hands.

Convenience is key at Inter Car Cleaning. There’s no need to book ahead – simply drive to Level 2 of the Multi-Storey Car Park, and let the professionals handle the rest.

Regular customers can take advantage of Inter Car Cleaning’s special loyalty offer: Get five valet services and enjoy a free Express Service exterior wash. Don’t forget to pick up your loyalty card on your next visit.

Print apprentice helps shape future of industry

An apprentice print finisher is helping to support the next generation after being appointed to join the board of an industry platform.

Hayden Cooper, of KGK Genix, has been chosen as a member of FESPA UK’s Next Generation Board. This initiative is designed to amplify the voices of young professionals within the print, graphics and signage industries.

In his new role, Hayden will collaborate with fellow board members to support

the Next Generation programme. His responsibilities will include engaging with Next Generation content by reposting, sharing and commenting on relevant posts.

Additionally, Hayden will work closely with the committee and FESPA UK to plan and organise events aimed at fostering growth and networking opportunities for young professionals. This encompasses coordinating training days, organising networking evenings, sourcing venues, promoting events and active participation.

Speaking about his new role, Hayden shared: “I’m really excited to be part of the Next Generation Board. It’s a great opportunity to connect with others in the industry, learn from experienced professionals, and help shape the future of print for young people like myself. I’m looking forward to getting stuck in and making a difference.”

Molly Jackson from FESPA UK said: “Having Hayden on board is truly fantastic. His vibrant personality and enthusiasm will bring so much energy to the committee, and we’re thrilled to have him as part of our board.”

KGK Genix remains committed to fostering the next generation of industry leaders. Hayden’s appointment is a testament to the company’s dedication to professional development and innovation within the sector.

Matt Walsh, Operations Director at KGK Genix, added: “Hayden’s commitment and passion for the industry have been evident since he joined us. His involvement with the Next Generation Board not only reflects his dedication but also aligns with our mission to support and develop emerging talent in the print sector.

“We are confident that Hayden will make significant contributions to the committee and look forward to seeing the positive impact of his efforts.”

Charities benefit from 150th anniversary milestone

A fifth-generation family business is celebrating its 150th anniversary by making a significant commitment to corporate social responsibility.

Neville Trust is extending its support to not just one, but four deserving charities – both national and local – through an ambitious programme of fundraising and volunteering.

To mark the major milestone, the company has chosen to champion Dementia UK, Schoolreaders, Mind Bedfordshire and Keech Hospice, dedicating 2025 to raising funds and providing hands-on support.

Vicky Trumper, Director and fifthgeneration family member, said: “Each year we choose a charity for our team to support, but this year we’ve decided to commit to four as part of our milestone anniversary. Charity is a key part of our Trust’s ethos and the organisations we choose to support play a vital role in the care and support of our local community.

“It is important to us that we do what we can to support those around us and recognise the efforts of key local and national organisations.

“Charity and community are at the heart of what we do and already members of the team have set the fundraising wheels in motion. As we mark our 150th anniversary, we’re not only focusing on four key charities, but we’ve also launched our 150 volunteer days scheme where Neville’s employees will all contribute towards 150 days of volunteering throughout the year.

“We’re focused on our strong community ties and choose to celebrate our journey as a business through our initiatives and charity support.”

Continuing its long-standing local support for Keech Hospice and Schoolreaders, the Trust has chosen to recognise the impressive work of these charities within its local area. Mind Bedfordshire is also a regional pick for the Trust, which is committed to promoting better conversation around mental wellbeing.

Vicky has supported Schoolreaders locally to help young people learning to read, but the company as a whole will be focusing on supporting this mission throughout the year.

She commented: “I’m proud to support Schoolreaders’ vision by going into one of our local primary schools and listening to children read. Our team is dedicated

to charity support – from team football tournaments to skydiving, our team has completed it all. So, this year we’re delighted to see the fundraising and volunteering suggestions have already come flooding in, ready for us to get stuck in!

“To make this year extra special, we have added some national charity support into our plan with Dementia UK. This is something close to a number of our staff who have caring responsibilities and additionally, through the funeral side of our business, we see first-hand the challenges this charity tackles which is why we want to do our part to support it.

“For carers, dementia nurses and patients alike, we’re pleased to be fundraising for a charity having such a positive impact.”

The Trust will also be marking its 150th anniversary year with a recipe book to raise funds for Cancer Research UK. These recipes have been donated by employees, their families, friends and the local community.

A key employer in the region since 1875, Neville Trust operates across construction, joinery and funeral services through its businesses Neville Special Projects, Neville Joinery and Neville Funerals.

‘Our aim is to be regionally relevant and locally significant’

Lauren Murkin, Head of Business Development at Oaklands College, talks to Sarah Dale about why being a Patron member is so important to the education provider, how they stay resilient and their new Aspirational Master Plan

Patron Focus

Strengthening ties with industry and supporting their learners into the workforce are two key reasons Oaklands College joined Hertfordshire Chamber of Commerce 29 years ago and became Patrons last year.

“We have always been committed to working with the local business community and local employers,” explains Lauren Murkin, Head of Business Development.

“Joining the Chamber was a natural step for us. We became members, and more recently Patrons last year, because we really recognised the opportunities it offers in terms of collaboration, strengthening industrial ties and supporting our learners into the workforce. So, for us, it’s vital to make sure that we

engage with employers and business leaders, and the Chamber is the perfect place to do that.

“Our aim is to be internationally known, nationally recognised, regionally relevant and locally significant.”

The simple advice Lauren would give new members is: Get involved.

“It’s as simple as that,” she says. “The Chamber, for us, has been such a fantastic resource, but the real value with it comes from the active participation – from attending events to engaging in discussions such as with the Local Skills Improvement Plan that the Chamber leads on and just making the most of the networking opportunities.

“So we make sure that we get to every event. At least one member of the college goes to all the events, including the Patron ones, because building relationships with fellow members can open doors not just to them, but to other businesses. So for us, it’s all about new collaborations, business growth and that shared expertise.”

The college has more than 300 courses for schoolleavers and adults, including A Levels, Access to Higher Education, adult learning, T Levels and apprenticeships, and its courses cover a wide range of sectors. It is also a national provider for land and greenkeeping apprenticeships.

Alongside their studies, students can join the Oaklands Wolves Academy. Students can study a particular sport alongside their course and options range from hockey to football, rugby to karate, basketball to cheerleading.

Oaklands Wolves Academy boasts several alumni who have become professional athletes. These include Amy Truesdale MBE – Paralympic champion, GB Taekwondo; Caden Cunningham – Olympic silver medallist, GB Taekwondo; Amelia MacDougall – Saracens and England U20s; Evan Walshe –professional basketball player, Manchester Giants and Leicester Riders and Bristol Flyers; Mamadou Jobe – professional footballer, Cambridge United; Pat Torrison – professional cyclist, UC Monaco; and Darryl Neita – professional sprinter.

“We have really exciting plans for the future,” adds Lauren.

“As part of our Aspirational Master Plan, we have added new courses to align with employers’ needs, we have a new i-collaborate space and two immersive teaching lounges. In terms of our growth programme, we have the Oaklands Training and Development launch in April.

“Collaboration remains at the heart of our strategy and to continue to be a leading education provider in the area.”

Funding is always a challenge for the education sector year on year, says Lauren, likewise skills shortages, recruiting and retaining skilled teaching staff in specialist areas, and ensuring the college’s courses stay aligned with evolving industry needs.

Staying resilient is important for students and staff alike and Oaklands College has several measures in place to boost resilience.

“Our focus on developing resilience in students includes providing them with real world learning experiences,” she says.

“We’ve developed a strategy called Get Career Ready, which is all about how we collaborate with employers and our learners to bring the two together and ensure that employers are supporting our learners in developing those employability skills that are key to achieving job outcomes when they leave. They also have personal development programmes to help them build their confidence and adaptability.

“For staff, our focus is continued professional development (CPD) and making sure that all staff have a strong support network. Everyone within the organisation is assigned a mentor that they get to choose themselves.

“And as an organisation, we stay resilient by being really forward thinking. Staying adaptable and being very responsive to change. So whether that’s thinking about innovation in teaching, whether that’s forming new ongoing partnerships or whether that’s adapting to shifts in industry demand, it’s key to our resilience as an organisation.”

For more information, visit www.oaklands.co.uk

The Chamber, for us, has been such a fantastic resource, but the real value with it comes from the active participation –from attending events to engaging in discussions such as with the Local Skills Improvement Plan that the Chamber leads on and just making the most of the networking opportunities.

Patron Focus

Business is key to government spending plans

The BCC is urging Government to help firms grow as it considers its future spending plans.

The business group’s submission to His Majesty’s Treasury for the Comprehensive Spending Review contains 49 recommendations on ways to grow the economy that the Government should support.

The top asks include:

Get Britain thriving

• Invest in regional infrastructure by delivering transport projects and grid connectivity, improving rail capacity and electrifying key sections of the network.

• Ease the upfront cost pressure on firms through reform of business rates, with the aim of lowering the multiplier to 45p by the end of this Parliament.

• Provide long-term funding and practical support to help SMEs adopt artificial intelligence to boost productivity and growth.

Get Britain working

• Invest in young people to bridge the gap between education and work.

• Support a healthier workforce and keep people in jobs by reducing the employer and employee tax on workplace health services.

• Involve more employers in skills planning by extending investment in Local Skills Improvement Plans and addressing gaps in training provision.

Get Britain trading

• Provide global leadership by investing in digital trade.

• Give SMEs better support to export and promote their products.

• Build upon the success of the International Investment Summit to develop a pipeline of overseas investors into the UK.

The BCC’s recommendations were shaped after extensive consultation with its Business Council and 51 Chambers across the UK.

They also factored in research by the BCC’s Insights Unit, involving more than 5,000 businesses, on the key issues holding back growth.

Shevaun Haviland, Director General of the British Chambers of Commerce, said: “The decisions Government takes in its spending review will have a huge impact on the shape of our economy for years to come. This is an exam question it cannot afford to get wrong.

“But the answer is very simple. It’s business. While we are currently forecasting that the economy is set to grow in 2025, it is largely due to spending in the public sector.

“Without private sector investment to match it, that is not sustainable for the long-term. If the Government wants to get the strong and consistent economic growth it needs, it must look at three key areas to support firms.

“That means promoting consistent investment in people, in infrastructure and in trade. Government can’t assume business can continue to carry the load. It must give them the support they need to thrive, in an increasingly competitive global market, then the future can be bright.”

The decisions Government takes in its spending review will have a huge impact on the shape of our economy for years to come. This is an exam question it cannot afford to get wrong.

Shevaun Haviland Director General of the British Chambers of Commerce

Popular hotel celebrates incredible milestone Venues

A popular Stevenage hotel is marking its centenary with events being held throughout the year.

The site of Cromwell Hotel once belonged to Oliver Cromwell’s secretary of state, John Thurloe. While this was supposedly just a clerical position, Thurloe was to all intents and purposes Cromwell’s spy master.

After the site was confiscated from Thurloe in 1660, it was reimagined and has been used as many things, until ultimately becoming Cromwell Hotel in 1925.

After a few years, and despite strenuous objections, the Cromwell became the town’s principal residential hotel. Its reputation continued to grow over the next three decades as it became known as one of the best hotels along the Great North Road.

By the 1970s, the Cromwell was very much at the heart of the community and was the venue where the people of Stevenage went for any and all major events, be it a wedding, christening or funeral.

Looking ahead to now, 2025 also sees the hotel celebrating 10 years of The Distinct Group acquiring and running the beautiful venue.

After a meticulous and complete refurbishment, the hotel has been brought into the modern era while keeping its history and sense of community that has kept its doors open for the past 100 years.

The team is looking forward to celebrating the history of the hotel and sharing its future.

The hotel will be celebrating throughout the year and welcomes everyone to go along to the

momentous milestone.

Old Town to mark the

Tree initiative continues to grow across town

Building on the success of surpassing its ambitious goal of planting 20,000 trees by 2026, Watford Borough Council will be planting 158 new trees and over 3,000 saplings this year to green the town.

The initiative, funded by the council and supported by a £75,000 grant from the Forestry Commission’s Local Authority Treescapes Fund (LATF), highlights Watford’s commitment to increasing tree canopy cover and combating climate change.

These new trees – planted in partnership with Veolia – not only enhance the town’s beauty but also play a vital role in improving air quality, reducing carbon emissions, and creating healthier urban spaces for residents and wildlife.

They have been planted in neighbourhoods across the town, with an additional 3,000 new tree saplings also being planted in Whippendell Wood, and 100 in Lea Farm Recreation Ground, further strengthening the council’s commitment to improving green spaces for the community.

Elected Mayor of Watford, Peter Taylor, said: “This new funding will help us plant even more trees in Watford, improving air

quality and making Watford an even greener place to live. This is part of our wider work towards becoming a net-zero carbon town by 2030.

“When I was elected, I set out in my manifesto to plant 20,000 trees by 2026 in our town. I am delighted that Watford has exceeded this target two years ahead of time. Thank you to everyone in the community who has helped create a greener and healthier environment.”

Councillor Tim Williams, Portfolio Holder for Parks, said: “Thanks to the support from the Local Authority Treescapes Fund, we’re enhancing our landscape and improving the environment.

“These trees won’t just beautify our neighbourhoods; they’ll help fight climate change, clean our air, and create a healthier urban space for everyone – both people and wildlife. This initiative shows our dedication to a more sustainable future for Watford.”

The council’s tree-planting locations have been guided by resident suggestions, ensuring the initiative reflects community needs. Residents can continue to submit tree-planting requests year-round by visiting www.watford.gov.uk/treeplanting.

New appointments boost law firm’s growth plans

law firm with offices in St Albans and London has announced the continued growth of its employment and immigration practice as part of its ongoing strategic expansion.

In early January, Senior Associate Nelli Shevchenko became the newest member of the Sherrards team, following solicitor Christine Wang, who joined in November 2024.

These recent appointments strengthen Sherrards’ legal expertise and capabilities, ensuring its clients continue to receive the highest standard of service in the dynamic field of UK immigration law.

Bringing over 10 years of experience from London’s leading immigration law firms, Nelli’s extensive expertise spans corporate and private UK immigration matters, advising a wide range of clients from large multinational corporations to small entrepreneurs.

Coming from a US law firm, she has a deep knowledge of the US market, including managing UK immigration matters for US corporations undergoing restructuring. Nelli’s other specialist sectors include digital technology, arts, financial and consulting services, bio and life sciences and manufacturing.

Throughout her distinguished career, Nelli has supported highprofile clients with their immigration needs, applying the compassion and sensitivity required for each case, and has developed a deep understanding

of UK immigration law’s complexities. Nelli’s arrival marks a significant enhancement of Sherrards’ ability to provide bespoke, innovative immigration solutions to meet diverse client needs.

She said: “I’m excited to bring my experience to Sherrards, where our team will focus on developing clear practical and innovative solutions while maintaining the personal touch that complex UK immigration matters demand.”

These appointments reflect Sherrards’ commitment to expanding its legal expertise and reinforcing its employment and immigration practice as a core service area. By investing in top-tier talent, it aims to deliver unparalleled support to businesses, entrepreneurs, and individuals navigating the UK’s immigration landscape.

Mark Fellows, Head of Employment and Immigration, said: “I am delighted to welcome Nelli and Christine to Sherrards. Their impressive track records and expertise align perfectly with our mission to support our clients in this vital area of law, and to provide commercial and strategic advice to help clients achieve their desired outcomes.

“The expansion of the employment and immigration practice reflects our ongoing commitment to growth, and I am thrilled that we have Nelli and Christine on board to help us deliver on that commitment.”

Legal Property Experts

in association with Penman Sedgwick LLP

HOW SPRAY FOAM INSULATION AFFECTS RESIDENTIAL CONVEYANCING

When it comes to energy efficiency, spray foam insulation is often praised for its ability to boost a home’s energy efficiency due to its unique ability to seal gaps and crevices which makes a home more energy efficient. However, for those who are looking to buy or sell a property, spray foam insulation can bring its very own unique challenges during the conveyancing process.

Spray foam insulation is a chemical-based material, which expands upon application. This creates an airtight seal over the area it covers, such as lofts, walls, cracks and gaps. Issues can arise from spray foam insulation if it has not been installed correctly or if it hides away potential issues such as damp, rot or structural defects. When buying a property with the aid of a mortgage the lender’s surveyor will inspect the property to ensure that the property is good security against their lending. Upon inspection, if the surveyor notices that the property has spray foam insulation in the loft/roof, they may refuse to lend against the property if it lacks certification or appears to be poorly installed. Some lenders may even refuse to lend outright regardless of certification because of the potential risk of damp, rot or structural defects.

As a buyer who has spent monies on valuation, legal and surveyor fees, the last thing one would want is delays and in the worst-case scenario, the transaction to fall through entirely due to spray foam insulation.

To avoid such disappointment, homeowners/sellers who have already installed spray foam insulation should ensure they obtain the appropriate certification verifying the quality of the work and its compliance with building regulations. Failing this, the spray foam insulation may need to be removed by a certified professional to proceed with the prospective buyer’s lender requirements.

For buyers, it is essential to obtain the building regulations certificate from the sellers. In the absence of the same, they should seek specialist advice to verify the adequacy of the work and ensure compliance with building regulations. Additionally, buyers should consult with their lender to confirm whether they will be happy to lend on a property with spray foam insulation and even raise it when viewing properties, which will help save time and money for all parties involved.

If you are a cash buyer but may consider remortgaging in the future, please be aware that spray foam insulation could limit your lending options.

If you need legal advice, we can help.

Abu Jahed – Licensed Conveyancer

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Lord Salisbury joins 10-year celebrations for business centre

A business centre in Old Hatfield has celebrated its 10-year anniversary with birthday events, as well as offers for new clients on its website.

Great North Business Centre (GNBC) occupies two charming listed buildings, which are part of the Hatfield House estate and located on Great North Road, opposite the Hatfield railway station. With a range of 30 serviced offices suitable for one to 12 people, GNBC offers meeting rooms, registered address and mailbox services, call-answering and other services to support start-ups and small businesses.

Lord Salisbury, the landlord, visited to mark the occasion by cutting the cake, enjoying a glass of champagne, and visiting some of the businesses at GNBC. He was accompanied by Mr Anthony Downes, Estate Director at Hatfield, and Mr Philip Brimley, Head of Property, Hatfield Park Estate.

They were welcomed by GNBC’s management team of Mr Richard Peeters, Director; Mrs Bhadra O’Reilly, Centre Manager; Mr Ashil Lukose, Assistant Manager; and Mr Daniel Peeters, Tech Support.

Lord Salisbury is enthusiastically supportive of small businesses in Hertfordshire, and explained that, towards the end of 2014, when he first agreed to lease the property, he thought it was “rather a courageous step for Mr Peeters”, and that he is very pleased that it has worked out well.

During the Covid lockdowns, Hatfield House gave strong support to GNBC, even as Hatfield House faced greater challenges, right across its estates.

Mr Peeters explained: “They encouraged us to renew our whole branding and marketing approach, which certainly helped get our business and finances back on track.”

He continued: “I am also very grateful to my team members, past and present, who have all contributed inspiration, energy, passion and dedication. Thanks to all the clients who made GNBC their home over the years. Mostly I am grateful to my loving family and supportive friends, who graciously allow for my absences (sometimes at short notice, often weekends) to fix or upgrade something at GNBC.

“The next 10 years for GNBC and its clients look bright!”

Recruitment boss recognised as leading female entrepreneur

A Welwyn woman who moved to England from Australia 25 years ago has been crowned one of the UK’s most impressive female entrepreneurs.

Kath Reynolds, who co-founded Balance Recruitment Ltd in 2008, is being profiled among 100 inspirational female entrepreneurs from across the country by Small Business Britain’s f:Entrepreneur #IAlso100 campaign.

The initiative is to celebrate the multi-achievements of women running businesses in the UK today.

The f:Entrepreneur #IAlso100 line-up particularly showcases trailblazing female founders who lead purposedriven businesses alongside a roster of other responsibilities, such as volunteering, mentoring and community support.

Kath was also called out for her mentoring work supporting others within her field of expertise and also being part of the Best Business Women Awards judging panel promoting and supporting female business owners and entrepreneurs across the country.

Kath has also contributed to the wider community over the years, being an NHS responder, registered Hertfordshire carer and volunteering in her local charity shop.

On being featured in the #IAlso100 line-up, Kath said: “It’s wonderful to be recognised as a female business owner who also strives to give back and offer support to not only my peers, but also to my local community. To be amongst a group of such inspiring women who are making a difference is truly an honour.”

Launched in 2017 by Small Business Britain – the leading champion of

small businesses in the UK – the f:Entrepreneur campaign aims to raise greater awareness of the impact of incredible female business owners across the country, and help provide inspiration and role models to the wider small business community.

The campaign offers a host of events, training, and networking opportunities to boost skills, capability, and confidence.

“It’s wonderful to have Kath from Balance Recruitment feature in this year’s #IAlso100 – all of the female entrepreneurs in this year’s line-up are simply phenomenal,” said Michelle Ovens CBE, founder of Small Business Britain.

“It is vital that we recognise the impressive contribution of the UK’s female business owners and do all we can to support and encourage them throughout their entrepreneurial journey, from start-up to scale-up. As well as making a huge economic contribution to the UK, female entrepreneurs also create a wider positive impact that ripples across society and local communities too.”

Inspiring Hertfordshire Awards 2025

INSPIRING HERTS AWARDS CEREMONY AND GALA DINNER

Thursday 26th June 2025

18:00 - Midnight

Tewinbury Farm, Welwyn

Members: £145 + VAT

Non-Members: £165+ VAT

The Inspiring Hertfordshire Awards 2025 culminate in an evening of celebration and extravagance as our awards finalists find out which businesses will be crowned the winners. These awards enable Hertfordshire businesses to showcase their performance and achievements to clients, customers, suppliers, stakeholders and the Hertfordshire business community.

CLOSING DATE EXTENDED

If you haven’t completed your entry for this year’s Inspiring Hertfordshire Awards, don’t worry.

To give everyone the opportunity to finalise their forms, the Hertfordshire Chamber is extending the closing date to Friday 21st March.

Judging will start the following week with the finalists announced on Monday 15th April.

The awards will be presented at the gala dinner on Thursday 26th June at Tewinbury Farm. Good luck.

Awards categories for 2025:

SPECIAL RECOGNITION AWARDS

• Inspiring Business of Year

• Outstanding Contribution to Business

INSPIRING HERTS AWARDS CATEGORIES

• Business of the YearMedium/Large

• Business of the YearSmall/Medium

• Apprentice of the Year

• Best use of Technology

• Community Champion

• Diversity & Inclusion

• Entrepreneur of the Year

Headline sponsors:

Category Sponsors:

• Excellence in People Development

• Excellence in International Trade

• Family Business of the Year

• Most Promising New Business

• Property & Construction Project of the Year

• Green Award

• Workplace Wellbeing Award

Associate Sponsors:

Welcome to our new members

Azgen Ltd

Helping your business to sell products on marketplaces across the UK and Central Europe. Offering IT, logistics, marketing, business planning and trading services.

w: https://www.azgen.co.uk/

a: 1st Floor Manor House Main Road Ryehill HU12 9NH

Bell Sport & Classic

Bell Sport & Classic are Hertfordshire-based specialists in the sales, service and restoration of noteworthy and collectible cars with a focus on all things Ferrari.

w: www.bellsportandclassic.co.uk

e: tom@bellsportandclassic.co.uk

a: Hill View Luton Road

Markyate Hertfordshire AL3 8QE

Brave

New Members

Brave is a B-Corp certified full-service people consultancy; we empower people, we empower change. Supporting businesses on project or retained basis across all your needs to support your people and your business.

w: www.brave-people.com

a: Finsbury Cottages 166 High Street Codicote Hitchin SG4 8UB

PLATINUM

Central Compressor Services Ltd

Sale, maintenance and repair of compressors and compressed air plant. Emergency repair, service and sales of compressed air equipment and pipework.

w: https://www.ccslimited.com/

a: 38 Burrowfield Welwyn Garden City AL7 4SR

ColourMeIn Wellbeing CIC

Mental health care to corporate organisations and public sector providing staff wellbeing, reflective practice, psychoeducation and psychotherapy. TEDX speaker.

w: https://colourmeinwellbeing.com/

a: Rayner and Essex Accountants Faulkner House Victoria Streeg St Albans AL1 3SE

Demitrius Nurse T/A InnerVision

InnerVision business mentoring: Unlock potential. Achieve goals. Embrace the journey.

InnerVision Mentoring supports business owners, directors and entrepreneurs in achieving their goals while embracing the journey: its challenges, growth and rewards. Whether you’re navigating new territory or refining your path, strategic mentoring helps you gain clarity, build confidence, and create a thriving future on your terms.

w: https://innervision.uk.com/

a: Watermill Industrial Estate Suite 9, Unit P3

Aspenden Road

Buntingford SG9 9JS

PATRON

Google

Google’s mission is to organise the world’s information and make it universally accessible and useful. Through products and platforms like Search, Maps, Gmail, Android, Google Play, Google Cloud, Chrome and YouTube, Google plays a meaningful role in the daily lives of billions of people and has become one of the most widely-known companies in the world. Google is a subsidiary of Alphabet Inc.

w: www.google.com

Hare Recruitment

Hare Recruitment specialises in accountancy and finance recruitment

w: www.harerecruit.co.uk

e: Cindy@harerecruit.co.uk

a: 16 Owles Lane

Buntingford SG9 9JA

Honeyfitz

Honeyfitz Labradors is a Hertfordshire-based Kennel Cub Registered 5* Council-licensed breeder of yellow Labradors. The line is from working champions.

w: http://www.honeyfitz.co.uk

a: 27 Berkeley

Letchworth SG6 2HA

Inspectas Compliance Ltd

Stevenage-based property compliance specialists

Inspectas offers surveys, removal and management of asbestos alongside health and safety and fire safety compliance.

w: http://www.inspectas.co.uk

a: Atlas House

5 Bradford Road

Drighlington BD11 1AS

Mary Gregory

Award-winning executive coach and author Mary Gregory elevates leaders’ impact, igniting transformative change through her insightful, compassionate and results-oriented approach.

w: http://www.marygregory.com

a: 5 Royal Quay Harefield UB9 6FG

My Garden Designer

My Garden Designer transforms outdoor spaces into beautiful, planet-friendly havens for homes and businesses.

w: http://www.mygardendesigner.co.uk

a: Design Studio Fir Tree Mount

Perry Green

Much Hadham SG10 6EH

One Facility Ltd

Based in Stevenage, One Facility delivers integrated facilities management, maintenance, cleaning, building services and GMP expertise for any sector across Hertfordshire.

a: One Facility Suite L

Astonbury Business Park

Aston Stevenage SG2 7EG

Social Trove

Helping you find your brand’s social treasure. Social Trove is a full-service digital marketing agency based in Hertfordshire. It offers social media management, ads, content creation, branding, email marketing, consulting and more!

w: http://www.socialtrove.co.uk

a: Suite A 82

James Carter Road

Bury St. Edmunds IP28 7DE

Techne Solutions Ltd

Techne Solutions objectives are to provide customers top quality professional cleaning with a proactive and reliable service delivering great value for money.

w: https://www.technesolutions.co.uk/

a: Unit 7, Stanta Business Centre 3 Soothouse Spring St. Albans AL3 6PF

TGQ Medical

TGQ Medical delivers expert occupational health, private GP services, ADHD support, mental health care, and supported living solutions for workplace well-being and productivity.

w: https://www.tgqmedical.com/

a: 1345 High Road

Whetstone

London N20 9HR

The Christmas Decorators

The Christmas Decorators Hertfordshire provides a luxury Christmas decorating service for residential and commercial customers.

w: http://www.thechristmasdecorators.co.uk

a: Ferndown lodge

3 Ferndown Rd

Felixstowe

IP11 9LA

The Wow Awards

The WOW! Awards are for organisations that share a passion to recognise people in the workforce who go above and beyond to deliver great service.

w: http://www.thewowawards.co.uk

a: The WOW Awards Ltd

Stevenage Arts & Leisure Centre Lytton Way

Stevenage G1 1LZ

Thickbroom Chartered Accountants

Established in 1965, providing clients with a range of accountancy and business support services.

w: https://thickbroom.co.uk/

a: 147a High Street Waltham Cross EN8 7AP

Veale Fine Jewellery

Veale Fine Jewellery provides a refreshingly personal and flexible approach to creating high-end, bespoke jewellery that celebrates what’s most meaningful to you.

w: https://vealefinejewellery.com

a: The Studio Chapel Street Hinxworth, Baldock Hertfordshire SG7 5HW

Watford Centre Ltd

Atria is Watford’s one-stop shopping emporium. A regional destination for families, friends or solo shoppers, and one of the UK’s top 20 retail schemes. We provide the ultimate shopping experience in one impressive space.

w: https://www.atriawatford.com

a: 201 Queens Road Watford WD17 2UB

Herts Go Green & Grow

Green community continues to grow

The Herts Go Green & Grow (HGG&G) community continues to thrive, with an exciting line-up of events and initiatives planned for the coming months.

At the February online meeting, Duncan Jones from the Hertfordshire Waste Partnership delivered an insightful presentation on the upcoming waste reforms set to take effect this year. These significant policy changes impact businesses of all sizes. Duncan’s clear and concise explanation helped members understand the new requirements, inspiring immediate changes – particularly in food waste recycling, as reported at the March meeting.

In March, Marc Wilcox from Hertfordshire County Council provided an in-depth overview of the Biodiversity Net Gain policy. He explained its practical implications, regulatory framework, and how business landowners might benefit by offering space for habitat creation.

Gratitude is extended to all guest speakers who generously share their time and expertise with the community. Those with ideas for future topics or who would like to volunteer as a speaker are encouraged to contact the Chamber.

For the first time, HGG&G will meet face-to-face in 2025 at Herts Regional College at the end of March. The focus of this event will be the significant retrofit challenge – a crucial aspect of addressing the climate crisis. Attendees will tour the college’s cutting-edge training facilities, explore retrofit solutions for homes and businesses, and learn about industry growth opportunities from Hertfordshire Futures.

David Hawes from NetZero International will present a briefing on the Climate Change Committee’s seventh carbon budget report, setting the stage for discussions on how emissions reduction can be achieved. This event is highly recommended for those keen to drive sustainable change in Hertfordshire.

HGG&G was recently represented at the YouthCOP Sustainability Careers Fair and Future Pathway Seminars, engaging with over 100 students from across the county. The event saw representation from 25 secondary schools and four further education colleges, inspiring the next generation to consider careers in sustainability.

Later this month, HGG&G will have a stand at Generation Broxbourne and will continue to attend various business events to raise awareness about its initiatives.

Those interested in funded sustainability courses can visit ESTU Global for details on available programmes.

For

the first time, HGG&G will meet face-to-face in 2025 at Herts Regional College at the end of March. The focus of this event will be the significant retrofit challenge – a crucial aspect of addressing the climate crisis.

Additionally, volunteering opportunities are being explored as the warmer months approach. Those looking to get involved can consider supporting the Hertfordshire County Show as a steward or assisting with its Field to Fork schools day. Other fantastic volunteering opportunities include:

• Goods for Good: goodsforgood.org.uk

• VolMatch: volmatch.org

• Greenspace volunteer sessions: Regular monthly opportunities in Letchworth

HGG&G encourages participation – whether through learning, networking, or volunteering. More updates will be shared in the coming months, and the community looks forward to welcoming attendees to upcoming events.

County’s charities celebrate £300,000 year of fundraising

Twelve Hertfordshire charities have benefited from more than £300,000, thanks to the efforts of Helping Herts.

The official charity for Stort Valley Rotary raised £318,639 in 2024 to support local causes with the money being shared between: Grove Cottage, Hertfordshire Mind Network, Home-Start Herts, Herts Young Homeless, The OLLIE Foundation, Phoenix Group for Deaf Children and Adults, Playskill, Coram Life Education, Space Hertfordshire, For Baby’s Sake, CHEXS and Keech Hospice Care.

The funds will directly benefit over 50,000 children and young people across Hertfordshire.

Helping Herts and all its charity partners came together at the University of Hertfordshire to celebrate this incredible milestone and discuss exciting plans for 2025. The event highlighted the collective achievements of the past year and fostered collaboration for the year ahead.

Co-founder of Helping Herts Gordon Morrison said: “We’re incredibly proud of what Helping Herts achieved in 2024. The generosity and enthusiasm of our supporters, from individuals to businesses, have allowed us to make a real impact across the county. Together, we’ve supported causes that improve the lives of children, young people, and families in Hertfordshire.”

Looking ahead, Helping Herts is excited to welcome three new charity partners for 2025: GRIT – Growing Resilience in Teens, a Hitchin-based charity; Herts Inclusive Theatre in St Albans; and Future Living Hertford. These organisations will further expand the charity’s mission to support young people across the county.

Helping Herts offers vital support to charity partners through training, networking and collaboration opportunities. These initiatives equip charities with the tools they need to maximise their impact, connect with like-minded organisations and professionals, and foster partnerships that increase the overall reach and effectiveness of charitable initiatives.

Plans for 2025 are already under way, with a target to raise £350,000. Upcoming highlights include the Great Big Cycle for Herts in April and the Great Big Walk for Herts in May.

Co-founder of Helping Herts Jim Tatchell added: “We’re excited about our plans for 2025, which include a number of events designed to bring the community together. From physical challenges to networking opportunities, there’s something for everyone to get involved in. This year, we aim to not only raise funds but also inspire greater participation and collaboration across Hertfordshire.”

Helping Herts invites businesses, schools and local groups to join these initiatives. Whether through sponsorship, volunteering, or taking part in events, there are countless ways to support local charities and make a difference.

For more information or to get involved, visit www.helpingherts.com

We’re incredibly proud of what Helping Herts achieved in 2024. The generosity and enthusiasm of our supporters, from individuals to businesses, have allowed us to make a real impact across the county.

Vincent + Gorbing’s commitment to Hertfordshire

Vincent + Gorbing (V+G) has been a prominent architectural and planning consultancy for over 60 years, originating from the Development Corporation for Stevenage New Town. The complementary skills of architecture and planning has delivered a wide range of significant and exciting projects across Hertfordshire and beyond.

Highlights

• Masterplans: V+G has developed masterplans for large strategic sites, including the Port of Tilbury, redundant cement and aggregate works on behalf of Blue Circle/Lafarge/Tarmac, and residential led settlement extensions for strategic land clients and Hertfordshire County Council.

• Police schemes: V+G has undertaken numerous police projects in Hertfordshire, such as Stevenage Police Station, Hatfield Police Station, and the new Police Headquarters in Welwyn Garden City. Their expertise extends to projects in Devon, Bedfordshire, Staffordshire and Thames Valley.

• Education: V+G has completed major and minor refurbishment and new-build projects for institutions like the University of Hertfordshire, Oaklands College and London Metropolitan University. Education work also extends to private schools and DfE-funded projects partnering with locally based contractors.

• Industrial projects: Notable projects include a £100m cable factory in Blyth, and extension to the Wine Society in Stevenage, both designed by the architecture team, as well as numerous permissions secured by the planning team for self-storage providers including Safestore.

• Residential: The Planning and Architecture teams have worked with numerous large and regional house builders and registered providers in North London, Hertfordshire and other Home Counties.

• Historic buildings: V+G has extensive experience with historic and heritage buildings, including listed buildings and conservation areas.

Day-to-day projects

While the previous list features some of the larger commissions, the projects undertaken across the practice vary in scale, including relatively modest design schemes and small planning projects, which all bring their own challenges.

Current trends

• Planning: The team are looking forward to a boost in investment in all sectors following the Government’s support for growth and a push to ‘simplify’ the planning system. The recent changes to the NPPF and standard method for calculating housing need are welcome in this regard. The team are hoping that this support continues in terms of investment in local planning departments and progress of Local Plans to complete the circle to a more efficient planning system.

• Sustainability: V+G focuses on retrofitting existing structures to reduce carbon footprints, using highly insulated building envelopes, and decarbonising existing buildings. They have been pioneers in low-carbon construction, winning an award for their use of Hempcrete over 15 years ago.

• Residential design: Large-scale residential developments now face increasing complexity in planning policy compliance. V+G supports clients with master planning and urban design, utilising 3D modelling to simulate the appearance and impact of proposed developments. They also navigate new safety regulations following the Grenfell Fire, offering services as registered Principal Designers under the Building Safety Act.

Commitment to Hertfordshire

Vincent + Gorbing has recently become a Patron of the Hertfordshire Chamber of Commerce, The whole team look forward to collaborating with members of the Chamber to shape and improve the built environment across the county.

Meet The Chamber Team

In conversation with... Victoria Brock

I’d have to say rescuing my cat Callie and giving her the life she always deserved.

Tell us about your time at the Chamber.

I have just reached my third month with the Chamber. I am enjoying attending all our fabulous networking events and putting faces to names for all my accounts.

What has been your proudest moment?

At the Chamber, that would be signing up my first member, Techne Solutions Ltd. But, in life, I’d have to say rescuing my cat Callie and giving her the life she always deserved.

Do you have a favourite event?

I thought the Christmas lunch was just magical. The peacocks strolling around the venue just made it for me. I really looked forward to our Women in Leadership Conference which was fantastic.

When you are away from the office, what do you enjoy doing?

I love to go sailing with my partner, as well as travelling to new destinations around the world and spending time with my family eating wonderful food.

If you could have a dinner party with three guests, living or dead, who would you invite?

I would have a real mix of guests – my Nanny Joan Dora, Walt Disney and Celine Dion.

Tell us about the best holiday you’ve ever had.

I thoroughly enjoy every holiday I go on as they are all filled with laughter, relaxation and sightseeing, but Disney World Orlando is definitely up there as I’m a huge Disney fan.

And, finally, tell us something people may not know about you.

I can’t sing to save my life. My mum compares me to Julia Roberts singing in the bath in Pretty Women.

In conversation with... Louise Latchford

She’s an icon!

I would love to hear her side of things regarding the Kennedys.

Tell us about your time at the Chamber.

I started at the Chamber in November 2024 as Marketing Executive on a six-month contract, so I’m currently in my fourth month. So far, I have enjoyed meeting the fabulous members and attending monthly Chamber Lunches, Women in Leadership Lunches, Diamond Club events and so on. The team at the Chamber are a wonderful bunch and have made me feel so welcome.

What has been your proudest moment?

My social media event reels have been revolutionary. The first in the Chamber’s history! Colleagues and members have complimented the social media as a whole, but particularly the event reels. Post engagement has been at an all-time high and it’s been great getting our members together online and sharing their experiences and views on topical subjects such as AI.

Do you have a favourite event?

The very first event I attended for the Chamber was a Women in Leadership lunch, with guest speakers, Helen Ashby (Broxbourne Ambition) and Sheyda Monshizadeh-Azar (Google Data Centre).

Listening to these women talk through their rise to the top of their field and the adversity they were met with was truly inspirational and really resonated with me and my career so far. The energy at that event was AMAZING.

When you are away from the office, what do you enjoy doing?

I enjoy socialising with friends and catching up with family. I am really into spirituality so can often be found having energetic healing treatments or attending meditation groups and spiritual courses.

If you could have a dinner party with three guests, living or dead, who would you invite?

Marilyn Monroe – She’s an icon! I would love to hear her side of things regarding the Kennedys. Michael Jackson – What really happened? Why did he feel the need to constantly change his appearance? Elon Musk – He has such a beautiful mind and I would love an insight and discussion on what he thinks the future will look like in 20 to 30 years!

Tell us about the best holiday you’ve ever had.

Skiing in Meribel ski resort in France with my best friend. The amazing night life, beautiful village shops and stunning ski slopes, teamed with the sunshine and warm climate, made this holiday one to remember.

And, finally, tell us something people may not know about you.

I was the best goal shooter in the country when I was 14, as part of the winning team at the National Schools Netball Tournament.

University of Hertfordshire celebrates National Apprenticeship Week with insightful events,

showcasing industry partnerships and degree apprenticeships

The University of Hertfordshire celebrated National Apprenticeship Week by bringing together experts, including industry leaders, employer partners, and apprentices sharing their experiences. These insights were showcased through well-attended events aimed at both employers and prospective apprentices.

The ‘SPECtactular Apprentices with Herts’ employer event was hosted by the university’s School of Physics, Engineering and Computer Science, in partnership with Hertfordshire Chamber of Commerce, at the new £100 million Spectra building. It highlighted Herts’ cuttingedge facilities and provided employers with insights from industry experts in high-demand fields like data science, civil engineering, and cyber security. The event concluded with a celebration of women in STEM, featuring a panel discussion with the university’s academic team and employer partners, including Susan Murray, Head of Physics, Engineering and Computer Science; Marzia Milan, Senior Lecturer in Supply Chain and Manufacturing Management; Melissa Ling, Programme Lead for Engineering and Nicola Morris, Managing Director and Co-Founder of Stomor Ltd Civil Engineering Consultants. Over 40 current employer partners attended, along with employers looking to collaborate with Herts to diversify their workforce through apprenticeships.

‘Cutting through the complexities of degree apprenticeships,’ held in the Weston Auditorium, was aimed at parents and students exploring post-A-Level options. It focused on the differences between traditional degrees and apprenticeships, alongside the application and funding process. The event featured expert Anna Morrison, CEO of Amazing Apprenticeships, a

leading organisation in the education sector based in Herts, and a Q&A session with current apprentices. Watford Football Club discussed their apprenticeship programme, working with Herts and the benefits it has brought to their organisation. The event was attended by around 400 students and parents from local schools and colleges. Interest in the event was generated by the university’s Education Liaison Team who conducted outreach activity, and the events popularity highlighted the growing appeal of degree apprenticeships and the need for more local employers to offer these opportunities.

Herts has forged strong partnerships within local industry and last year, launched a new, bespoke two-year senior leadership apprenticeship with Tesco aimed at upskilling, retaining, and developing the multinational retailers’ talent pipeline. The University is also the official higher education partner of Watford FC working closely to support their first commercial apprentice who is studying a Sports Business Management degree apprenticeship, strengthening the club’s commitment to providing alternative pathways for higher education and career development. More recently, Herts has partnered with London based netball team London Mavericks, and from September 2025 will also take on a Sports Business Management Degree Apprentice. In the longer term, they will continue to offer a similar apprenticeship place to the University each year.

NATIONAL APPRENTICESHIP WEEK highlighted the need for more early career opportunities across the region and for employers to think ‘apprenticeships first’ when they look to expand or develop their workforce.

There are many benefits that apprenticeships can bring to an organisation and to find out more information on the University of Hertfordshire’s degree apprenticeship provision, please visit: go.herts.ac.uk/apprenticeship-study or contact one of the team on apprenticeships@herts.ac.uk

Celeste Jones,

and Professional

at Herts, said: “Degree apprenticeships are a fantastic alternative to a traditional university degree and helps to widen access to education whilst supporting the regional economy. It also helps us address the skills needs and shortages that exist within the county and plays a part in driving local economic growth.”

The University offers a variety of apprenticeships across leadership, data, engineering, medical sciences, and healthcare. Among Herts’ 250+ employer partners are multiple NHS trusts, TUI, Leonardo, Anytime Fitness, Watford Community Housing, and Airbus. Celeste Jones adds: “It is clear that we can help deliver the skills that employers need by carefully matching our courses to their needs and developing a programme that produces professionally equipped people with skills for life. What employers across the UK need is a vocationfocused, industry-savvy partner that understands how to translate their needs into a recognised degree-level programme that produces a rounded employee with the right blend of skills and attitude to succeed. Herts is the right place to start having that conversation.”

Associate Director, Apprenticeships

Programmes

Food outlets strike gold for healthy eating

Two Hertfordshire food businesses have earned gold awards for their commitments to supporting local health and protecting the environment.

The Herts Responsible Food Award (HRFA) team at Hertfordshire County Council granted the accolades to SOKA Catering and Events and Mudlarks Garden Café, the first East Herts business to receive an HRFA.

Both impressed with their use of local and seasonal produce, the wide variety of healthier options available and their use of whole, unprocessed foods.

Henry and Natalie Jacob, founders of SOKA Catering and Events, said: “We are so very proud to share that Hertfordshire County Council has awarded us with a Gold Herts Responsible Food Award.

“Creating menus that promote healthy eating has always been something we are passionate about, as well as limiting our waste, sourcing locally and supporting small producers.

“We believe all of these efforts result in a better product for our clients and we continue to strive for more sustainable practices that limit our impact on the environment and provide our customers with delicious, healthy food.”

Mudlarks was the first business of 2025 to receive an HRFA for their commitment to using locally grown and seasonal food, the majority of which is

grown in Mudlarks’ own allotment less than a mile away.

The food on offer is also very impressive, with a wide variety of vibrant and healthy food options available for any dietary requirements.

Vic Broscomb, CEO at Mudlarks, said:

“At Mudlarks, we are passionate about diets that are in line with nature and full of fresh fruit and vegetables. The health benefits of eating fresh foods are well known, reducing weight and protecting against diseases and, of course, they are much tastier than processed foods.

“Our allotment vegetables have no packaging, delivered fresh in reusable containers, which means we have no environmental impact through plastic waste. And as our food is only transported a mile from the allotments

to the cafe, our environmental impact as a result of transport is minimal.

“Our cafe menus change according to the food that is in season, adapting to the produce coming from our allotments.

Our polytunnels enable us to grow salad crops and herbs throughout the year, and in the summer our allotments produce bumper crops, as well as beautiful flowers for the cafe tables.

“We were delighted to see that Hertfordshire County Council was supporting businesses that strive to provide healthy and nutritious food, and we really hope that more cafes and restaurants will apply for the awards.”

For further information on the Herts Responsible Food Award, including how Hertfordshire businesses can apply, visit: www.Hertfordshire.gov.uk/HRFA

Affordable renewable energy available thanks to new partnership

Hertfordshire residents are coming together to invest in renewable energy sources through a group-buying scheme for solar panels and battery storage.

Solar Together helps homeowners feel confident they are paying the right price for a high-quality installation from qualified installers.

Homeowners can join the group-buying scheme, that offers solar panels with optional battery storage and EV charge points, as well as retrofit battery storage for residents who have already invested in solar panels and are looking to get more from the renewable energy they generate. The scheme allows homeowners to increase their independence from the national grid.

It’s free to register, with no obligation to go ahead with an installation.

Hertfordshire County Council is working in partnership with iChoosr, experts in sustainable energy transition, to make the transition to clean energy as cost-effective and hassle-free as possible.

The scheme includes the following:

• Householders can register online to become part of the group for free and without obligation.

• Approved UK solar PV suppliers participate in a reverse auction. They can offer competitive pricing as the volume and geographic concentration makes it possible for them to realise greater efficiencies, which they pass on with lower prices for installations.

• After the auction, registered households will be emailed a personal recommendation which is specific to the details they submitted in their registration.

• If they choose to accept their recommendation, the specifics of their installation will be confirmed with a technical survey after which a date can be set for the installation of their solar PV system.

• Telephone and email help desks are on-hand throughout the whole process which, together with information sessions, will allow households to make an informed decision in a safe and hassle-free environment.

Our Services:

HOPE INSTEAD OF HANDCUFFS

Our Services:

Crisis Support

No child should be cuffed or in caged vehicles

Why Serenity Welfare

The campaign was launched due to the inhumane practices administered by private secure transport providers for vulnerable cared for children. There is no accountability used in secure transportation and it is an unregulated industry.

Our Services:

Secure Transport Wellbeing

Crisis Support

Our Services:

Dramatherapy

Crisis Support

Why Serenity Welfare

A child or young person does not need to be considered “high risk” for this to happen. When they are being transported, if they display the slightest sign of distress or fear, they risk being subject to such interventions; despite the long-term negative impact they can have on the child’s health, wellbeing, and development.

Why Serenity Welfare

Our organisation provides a wide range of welfare services for vulnerable children and young people experiencing family and community exclusion who are often either on the edge of care or looked after.

Our organisation provides a wide range of welfare services for vulnerable children and young people experiencing family and community exclusion who are often either on the edge of care or looked after.

Music Intervention

Secure Transport Wellbeing

Secure Transport

Why Serenity Welfare

Residential Childrens Home

Wellbeing

The practice of handcuffing or restraining children is condemned by the Children’s Commissioner, the UN Committee against Torture, and the UN Convention on the Rights of the Child; however, many of these UK organisations that transport children or young people will use head control, leg restraints and handcuffing. While some will have a policy to ‘only use handcuffs or using restraining techniques in exceptional circumstances’, there is no recorded reason as to why, meaning there is no accountability. There are also some of these services advertising the use of handcuffs, and hard and soft restrains on their website.

Residential Childrens Home

Dramatherapy

Serenity

Dramatherapy

Music Intervention

Legal Services

Our organisation provides a wide range of welfare services for vulnerable children and young people experiencing family and community exclusion who are often either on the edge of care or looked after.

Campaign Objectives

Serenity Legal Services

Music Intervention

Residential Childrens Home

Hope Instead of Handcuffs

Residential Childrens Home

Hope Instead of Handcuffs

Serenity Legal Services

We work with local authorities and others with responsibility for children and young people across the country.

Our organisation provides a wide range of welfare services for vulnerable children and young people experiencing family and community exclusion who are often either on the edge of care or looked after.

We work with local authorities and others with responsibility for children and young people across the country.

We work with local authorities and others with responsibility for children and young people across the country.

Handcuffs and other methods of restraint are extremely damaging to children; both physically and mentally. All children and young people should be treated with kindness, respect and offered support so that they can reach their potential and lead safe, fulfilling lives.

That is why we launched our campaign in 2021 ‘Hope Instead of Handcuffs’.

Serenity Legal Services

We work with local authorities and others with responsibility for children and young people across the country.

Hope Instead of Handcuffs

Hope Instead of Handcuffs

In the UK, the most vulnerable children in our society are regularly transported by private providers in caged vehicles, mostly physically restrained and even placed in handcuffs - a practice condemned by the Children’s Comissioner, the UN Comittee Against Torture, and the UN Convention on the Rights of the Child.

36 MPs and 5 house of lords have already signed a petition in support of our campaign, the core objectives of which are for the government to implement framework:

At Serenity Welfare, we are committed to helping children and young people realise their aspirations through compassion, respect, and our unwavering support.

In the UK, the most vulnerable children in our society are regularly transported by private providers in caged vehicles, mostly physically restrained and even placed in handcuffs - a practice condemned by the Children’s Comissioner, the UN Comittee Against Torture, and the UN Convention on the Rights of the Child.

At Serenity Welfare, we are committed to helping children and young people realise their aspirations through compassion, respect, and our unwavering support.

What We Offer

Emily

In the UK, the most vulnerable children in our society are regularly transported by private providers in caged vehicles, mostly physically restrained and even placed in handcuffs - a practice condemned by the Children’s Comissioner, the UN Comittee Against Torture, and the UN Convention on the Rights of the Child.

Aklan, Founder and CEO of Serenity Welfare

In the UK, the most vulnerable children in our society are regularly transported by private providers in caged vehicles, mostly physically restrained and even placed in handcuffs - a practice condemned by the Children’s Comissioner, the UN Comittee Against Torture, and the UN Convention on the Rights of the Child.

At Serenity Welfare, we are committed to helping children and young people realise their aspirations through compassion, respect, and our unwavering support.

1. End the handcuffing and restraint of innocent children and young people in the care system by private secure transportation providers, except when there is a considerable risk of the child harming themselves or others.

What We Offer

At Serenity Welfare, we are committed to helping children and young people realise their aspirations through compassion, respect, and our unwavering support.

2. Mandate that all private secure transportation services be legally obliged to report any instances of restraint, including handcuffing, of innocent care-experienced children to an appropriate body.

What We Offer

What We Offer

3. Appoint an appropriate body to collate, monitor and review data provided by these private secure transportation services to increase transparency and accountability to ensure regulation is implemented.

Holistic support services through interventions and extracurricular activities to nurture their talents and passions

Holistic support services through interventions and extracurricular activities to nurture their talents and passions

Holistic support services through interventions and extracurricular activities to nurture their talents and passions

We believe that handcuffing and restraining children is deeply damaging and can cause physical and mental harm. Therefore, our campaign is strongly built upon the aims for the use of handcuffs to be banned during secure transportation, changing laws in UK.

“Many of the children we work with are traumatised from being transported by other companies who don’t share our childcentered philosophy. Some have been in caged vehicles, physically restrained and handcuffed.

We believe that handcuffing and restraining children is deeply damaging and can cause physical and mental harm. Therefore, our campaign is strongly built upon the aims for the use of handcuffs to be banned during secure transportation, changing laws in UK.

We believe that handcuffing and restraining children is deeply damaging and can cause physical and mental harm. Therefore, our campaign is strongly built upon the aims for the use of handcuffs to be banned during secure transportation, changing laws in UK.

Holistic support services through interventions and extracurricular activities to nurture their talents and passions

4. Recognise that a new, child-centred/young person-centred approach is needed that treats vulnerable children as victims instead of criminals and ensures that secure transportation providers in the UK’s care system do not contribute to further trauma.

This will support:

We believe that handcuffing and restraining children is deeply damaging and can cause physical and mental harm. Therefore, our campaign is strongly built upon the aims for the use of handcuffs to be banned during secure transportation, changing laws in UK.

"No child should be cuffed or in a caged van", Emily Aklan

We’ve proven it doesn’t have to be this way. Every young person is worthy of care and respect and our work won’t be done until we’ve ensured that no child or vulnerable young person has to suffer being dehumanised in this manner.”

"No child should be cuffed or in a caged van", Emily Aklan

Comfortable secure transportation of the ‘highest grade’ for children and young people within our care

Comfortable secure transportation of the ‘highest grade’ for children and young people within our care

• Ensure transparency and openness

Comfortable secure transportation of the ‘highest grade’ for children and young people within our care

• Establish accountability and responsibility

Comfortable secure transportation of the ‘highest grade’ for children and young people within our care

• Support adequate monitoring and appropriate documentation

• Allow for review, evaluation and reflection

24-hour secure transportation and crisis support services with ‘restraint free’ approach

24-hour secure transportation and crisis support services with ‘restraint free’ approach

24-hour secure transportation and crisis support services with ‘restraint free’ approach

"No child should be cuffed or in a caged van", Emily Aklan

"No child should be cuffed or in a caged van", Emily Aklan

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24-hour secure transportation and crisis support services with ‘restraint free’ approach

Emily Aklan with Gower MP Tonia Antoniazzi

Membership Benefits PlanetMark

Planet Mark is a globally recognised sustainability certification that champions continuous improvement, inspires action and fosters a dynamic community of likeminded individuals committed to making a difference.

The certification is awarded to businesses, properties and developments that demonstrate a commitment to reducing their carbon footprint. Through a unique three-step process – Measure, Engage and Communicate – Planet Mark enables organisations and their people to drive positive change across society, the environment and the economy by measuring and improving their carbon and social impact.

By adhering to rigorous measurement, committing to ongoing improvement and engaging stakeholders in the process, Planet Mark members can confidently communicate their progress with transparency and enthusiasm.

Planet Mark also offers Zero Carbon Solutions, aligned with the Science-Based Targets initiative (SBTi) Net-Zero Standard, to support businesses at every stage of their net-zero journey – whether they are setting ambitious targets or implementing an action plan to achieve them.

In 2021, Planet Mark launched the Zero Carbon Tour, travelling across 45 UK towns and cities in a fully electric Carbon Battle Bus to showcase the vital role businesses play in driving the net-zero transition. In the lead-up to COP26, the initiative highlighted the diverse and impactful actions taken by the business community to contribute to a sustainable, zero-carbon future.

Members:

for Members

As a member of the Hertfordshire Chamber of Commerce, Planet Mark is pleased to offer all Herts Chamber members an exclusive 10 per cent discount on their first year of Business or Property Certification, or on their first Development Certification.

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A season of connection and celebration

The Inspiring Hertfordshire Awards 2025 launch was a dazzling success, bringing together business professionals to celebrate excellence across Hertfordshire. Excitement is building as we look forward to another year of recognising outstanding achievements.

The Chamber’s networking events and workshops have continued to foster valuable connections, with professionals from various industries coming together to exchange ideas, collaborate and grow.

From insightful discussions to new partnerships, these gatherings are shaping the future of Hertfordshire’s business community.

Stay connected with the Chamber for more opportunities to engage, learn and celebrate success.

Mark Bramley

Chief Executive Croft

We have built some great relationships through the Chamber as well as some customers. The range of events available to us is impressive.

What do you do?

We provide bespoke managed IT and communications solutions for businesses in a variety of sectors, including education, enterprise and the public sector.

Why did you join the Chamber?

We were founded and our headquarters are in Hertford. Hertfordshire is very important to us and the Chamber is a great way for businesses to connect with each other.

How has it helped your business network?

We have built some great relationships through the Chamber as well as some customers. The range of events available to us is impressive.

What advice would you give someone starting out?

Be curious. Learn about the company you work for and the customers you serve. Ask questions and always solicit advice and feedback. The people around you want to help.

What do you think is the biggest challenge affecting running and growing a business?

Wowing the customer! As businesses grow, it’s easy to forget that the customer should be the centre of everything.

What support do you want from Government?

More forward planning and consistency. Six months’ warning of a steep increase in NI was massively unhelpful to all small and mid-size businesses.

How confident are you your business will grow in the next year?

Very confident. We support businesses with critical IT and unified communications services that are crucial to their own growth ambitions. That, and an obsession with servicing customers, will help with that growth.