Thinking Business Kent Invicta Chamber by Benham Publishing Limited

THINKING

BUSINESS • OFFICIAL MAGAZINE FOR KENT INVICTA CHAMBER OF COMMERCE • October 2020 - November 2020 •

Moving forward for

KENT and Medway n n n n

Government Kickstart Scheme Is live for businesses to apply P4 International Trade: New report highlights rise in UK inward investment projects P16 The Big Interview with Andrew Share, Coface P18 Economy: Firms still face difficult trading conditions P32

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Welcome

Welcome & Contents

The recent sharp rise in coronavirus cases is a worrying trend for the health of the nation and for businesses.

Jo James OBE Chief Executive

In July and August, the economy saw a strong rebound as shops, pubs, bars and restaurants opened their doors again. September, however, saw the introduction of some trading restrictions to counter the possibility of a second wave of the virus, which would cause untold damage to our already fragile economy. However, there are reasons to be optimistic. The restrictions are not as draconian as those which saw the country go into lockdown in March. In addition, the government has unveiled a new raft of support measures that should alleviate some of the pain for businesses and encourage them to retain staff on their books.

Contents 4 5 7 9 11 12-14 16-17 18-19

Chamber News Legal Update Members News Members News Patron News Members News International Trade The Big Interview

Our Patrons

Locally, our businesses in Kent have shown great resilience and agility to adapt to the rapidly evolving situation. While it has undoubtedly been tough, they have shown what is possible in a crisis. Our cover feature, Moving Forward for Kent, profiles some of the companies that have gone to extraordinary lengths to keep people safe and find new ways to promote their products and services to customers. Now, the focus is on getting through the winter months, continuing to do business while being mindful of a potential resurgence of COVID-19. We cannot afford another lockdown, nor can we afford to become complacent about the deadly effects of this virus.

loans (national and local), as well as incentives such as KickStart, a scheme that will subsidise sixmonth work placements for people aged 16-24 and on Universal Credit. Businesses that want to get paid to take on a young person can simply get in touch with the Chamber and we’ll make it happen. Find out more about the scheme on page 4.

Naturally, we’ll be here to provide assistance in whatever shape or form when businesses need it. While the outlook is far from certain, I know that we have a strong business community in Kent and we will get through this.

Take care, Jo James OBE

Support for businesses is out there in the form of grants and

20 Members News 22-27 Cover Feature - Moving forward for Kent 32-33 Economy 34-35 Members News 36-37 Business News 38 Members News 39 Ask the Expert

41 Members News 42-43 Events 45 The Person Behind the Business 47 Skills 48-49 New Members 50 Last Word 50 Movers & Shakers

Editorial and General Enquiries Kent Invicta Chamber of Commerce, Ashford Business Point, Waterbrook Avenue, Sevington, Ashford, Kent. TN24 0LH Chief Executive: Jo James Tel: 01233 503 838 Fax: 01233 503 687 info@kentinvictachamber.co.uk www.kentinvictachamber.co.uk Media No.1755 Published October 2020 © Benham Publishing

Publisher

Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Ian Fletcher Tel: 0151 236 4141 Fax: 0151 236 0440 admin@benhampublishing.com www.benhampublishing.com

Advertising and Features

Karen Hall Tel: 0151 236 4141 karen@benhampublishing.com

Editor

Jez Davison Tel 0151 236 4141 Jez@benhampublishing.com

Production Manager

Peter Wilkinson Tel: 0151 236 4141 peter@benhampublishing.com

Disclaimer

Thinking Business is published for Kent Invicta Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to the Editor at Kent Invicta Chamber of Commerce. Views expressed in Thinking Business are not necessarily those of Kent Invicta Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2020. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

Cover Image Hollaway, photography by Ashley Gendek.

Thinking Business

Chamber News

Government Kickstart Scheme Is live for businesses to apply

• Cause existing employees or contractors to lose or reduce their employment The roles you are applying for must be: • A minimum of 25 hours per week, for 6 months • Paid at least the National Minimum Wage for their age group • Should not require people to undertake extensive training before they begin the job placement Each application should include how you will help the participants to develop their skills and experience, including: • Support to look for long-term work, including career advice and setting goals • Support with CV and interview preparations • Supporting the participant with basic skills, such as attendance, timekeeping and teamwork Once a job placement is created, it can be taken up by a second person once the first successful applicant has completed their 6-month term.

How to apply If you are hiring or considering hiring, the Chamber can help you make the most of government funding to ease your wage bill. The government’s Kickstart Scheme will subsidise six-month work placements for people aged 16-24 and on Universal Credit. The scheme is now open for employer applications – simply get in touch with us. The Scheme is a £2 billion fund to create hundreds of thousands of high quality 6-month work placements for young people. Through the scheme, you will be able to access a large pool of young people with potential, ready for an opportunity. Initially the scheme will prioritise young people aged between 16 and 24 who are ready for an opportunity and will be supported by their Jobcentre Plus work coach to enrol in the scheme.

How the scheme works

You can use the Kickstart Scheme to create new 6-month job placements for young people who are currently on Universal Credit and at risk of long-term unemployment. The job placements should support the participants to develop the skills and experience they need to find work after completing the scheme. Funding is available for 100% of the relevant National Minimum Wage for 25 hours a week, plus associated employer National Insurance contributions and employer minimum automatic enrolment contributions. There is also £1,500 per job placement available for setup costs, support and training. Business looking to offer fewer than 30 places, can apply through the Chamber. Funding is available following a successful application process. Simply contact the Chamber to apply.

If you are an employer looking to create job placements for young people, you can do so in two ways:

Kickstart is not an apprenticeship, but participants may move on to an apprenticeship at any time during, or after their job placement.

• If you are looking to create fewer than 30 placements, you can do this via the Chamber by visiting www.kentinvictachamber.co.uk/ kickstart-scheme/

Who can apply for funding?

• If you are looking to create more than 30 placements, you can apply by visiting www.gov.uk/guidance/apply-for-a-grantthrough-the-kickstart-scheme

The job placements created with Kickstart funding must be new jobs. They must not:

Thinking Business

Any organisation, regardless of size, can apply for funding.

• Replace existing or planned vacancies

If your organisation is creating fewer than 30 job placements, we can help you do this, as you are not eligible to able to apply directly. We are collating businesses for DWP/Government, bringing them together for those who want to do less than 30 placements. To register your interest contact the Chamber and we will get back to you with further information. If your organisation is creating more than 30 job placements as part of the Kickstart Scheme, you can submit your application directly. If you have any questions, please email kickstart@kentinvictachamber.co.uk Commenting on the launch of the Kickstart scheme, allowing employers to offer government-subsidised work placements for young people aged between 16-24 who are claiming Universal Credit and at risk of long-term unemployment, BCC Head of People Policy Jane Gratton said: “At a time when cashflow is tight, this fully funded scheme will help employers bring young people into the workplace and develop new talent for the future.” “To be successful, Kickstart needs to create long-term, quality employment opportunities and ensure that both businesses and employees are fully supported throughout the placement.” “Rooted in local business communities, Chambers of Commerce understand employers’ growth aspirations, and will be working to bring companies and young people together to create new jobs.”

Commercial Leases The Future?

Legal Update

Girlings’ Commercial Property expert, David Redgate examines commercial leases and the options available for negotiating leases in the ‘new normality’. As a Director of Canterbury Business Improvement District it is heartening to see a semblance of normality return to our once busy city streets. During the crisis I have been actively involved in advising commercial tenants and landlords and I am keenly aware of the challenges they face in the current crisis.

Turnover rent

New leases

On the face of it a turnover rent lease, during a lockdown, may appear to be a happy medium for the landlord (which receives the basic rent) and the tenant (which is spared the turnover rent). However, the methodology of calculating the turnover rent may not assist the tenant immediately.

The vast majority of existing leases do not cover in any way an event such as the COVID-19 pandemic which meant that most tenants were obliged to continue paying rent during the lockdown. However, when negotiating a new lease tenants and landlords have an opportunity to address potential future lockdowns in one of two ways.

Coronavirus Clause More accurately described as a rent suspension clause, the clause provides that if the Government imposes a mandatory measure that requires the tenant not to use the rented property for the use permitted by the lease or, where applicable, requires the landlord to prevent or restrict access to the rented property so that the tenant cannot use the rented property for its use permitted by the lease, in these circumstances the rent is suspended. The extent of the clause will be negotiated by the parties on each occasion and generally it will not extend to service charges, insurance or sub-tenancies.

Leases with turnover rent have existed in the retail sector for some time and are particularly popular in shopping malls. The tenant pays the landlord a basic rent which is less than the market rent, and also a turnover rent being a percentage of the tenant’s turnover or sales.

The turnover during a closed period is substituted for an average turnover (expecting that closed periods are for shop refits rather than due to lockdowns); the turnover rent for the current year is based on turnover figures for the previous year (or estimates in the first year). However, with the benefit of hindsight, new leases can be drafted to provide that during a lockdown the turnover rent is effectively waived which of course can also be possible for the basic rent. On balance the measures outlined above may provide some welcome relief for the commercial rental sector. For further advice on commercial leases and the options available, or on any other commercial property issue, contact David.

Photography by Jason Dodd Photography

David Redgate

Partner, Commercial Property

girlings.com

01227 768374

davidredgate@girlings.com Thinking Business

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Members News

Business urged to keep marketing tap running Kent PR agency Maxim’s director Andrew Metcalf takes us into his bathroom to explain how businesses can get their marketing activity right. An analogy that holds water – literally – is comparing marketing to running a bath. When running one, you are best keeping a close eye on the temperature and getting the level right – the same applies to PR and marketing. Too full or too hot and it is uncomfortable, you are wasting energy and you have to wait before getting in and enjoying it. You also wouldn’t turn off the taps for a bath that’s just right and walk away, because if you did you could return to find it lukewarm. The only solution if you still want a bath is to then drain some of the water

and start refilling to get back to the appropriate temperature. Money down the drain All you will have done is throw your money down the drain by wasting your initial water, having to use more hot before you can relax in the bath. The same applies to marketing: turning it off means your initial investment quickly goes off the boil, then requiring more of your time and energy to get it right again. During the Covid-19 lockdown some ratcheted up their marketing in order to boost awareness of their business, to get ahead of the game and be best placed for the restart. However, many more businesses switched off much of their

marketing. While locking down on costs was, and continues to be, a natural reaction in a crisis, I would argue it is now time for them to start turning the taps on again.

Avante Care & Support finalists for LaingBuisson award!

While you might not have the budget for a luxurious deep marketing bath, the key is still having a regular but shallower dip, or even a quick shower. Don’t throw in the towel and turn the marketing tap off, keep calm and carry on, because we all know some of the best eureka moments come when relaxing in a bath.

Avante Care & Support are delighted to have been shortlisted for the LaingBuisson small residential care award. The small residential care award is for excellence in residential or nursing care for older people, with a focus on innovation and engagement with service users.

And remember, if you don’t want to run your own marketing bath then find someone you can trust to do it for you. For advice contact hello@maxim-pr.co.uk

The prestigious awards will be presented at a high-profile Ceremony and Dinner on Thursday 19th November 2020 at Park Plaza Westminster Bridge, London.

Whitehead Monckton appoints new Managing Director

Whitehead Monckton, one of Kent’s largest law firms, has appointed a new Managing Director, Christopher Longden, with effect from 1 October. He replaces Stephen Beck, who has

stepped down from the role of Managing Director after 9 years.

the legal services we offer to both our personal and commercial clients.”

Prior to taking over as Managing Director, Chris was Head of the Dispute Resolution team at Whitehead Monckton, specialising in resolving disputes between businesses and individuals and in particular in: contractual disputes, property and landlord & tenant matters, construction disputes, insolvency law, professional negligence claims and resolving disputes through the process of mediation. Chris is also accredited by the London School of Mediation to act as a civil and commercial mediator.

As Stephen’s time as the firm’s MD now draws to a close, he has made a very positive contribution to the development and growth of the firm and is proud of all the things the firm have achieved together over that time.

Chris commented: “I am delighted to have become Whitehead Monckton’s Managing Director. Having been part of the Executive Board for 2 years, I have long had a focus on the strategic management and development of the firm. I am really excited about continuing to build on the success of Whitehead Monckton and expanding

Stephen has moved the firm forward substantially in terms of its look, feel, professionalism, office accommodation and overall presence in the Kent marketplace.

Stuart Cross, Managing Director, said “I am delighted Avante Care & Support has been shortlisted for the LaingBuisson small residential care award. Our staff have worked exceptionally hard to protect our residents and service users through the current pandemic, but they have never lost sight of our Vision – Communities where everyone has a vibrant and fulfilling life. To be a finalist for this award has reinforced the message to our staff just how amazing they are.”

We are looking forward to the award ceremony in November

Stephen commented “I am delighted to be handing the role over to Chris with whom I have been working these past few months to ensure a smooth handover. I have complete confidence that we will continue to grow and develop under his leadership and wish him every success in steering the firm towards further growth and prosperity as it enters its next chapter”.

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Lighten the load: FOCUS ON WHAT MATTERS By Sarah Andrews, project manager at Cloud Connect Services

happier, more productive staff and more satisfied customers.

Having begun as a charitable trust and voluntary teacher placement initiative, GSL Education is dedicated to supporting education. However, as a successful business with a strong sense of duty to inspire and support, we have developed a specialist remote administration service for schools and businesses.

As project manager and an exteaching professional, I am meticulous about delivering quality and this drives everything I do. My high standards are matched by all staff within my equally experienced team, both in the UK and in our support office in Bangladesh; ensuring that every task meets or exceeds expectations.

Cloud Connect Services aims to remove barriers, to facilitate success and promote well-being. Using a remote service (with on-site provision where needed), significant cost savings can be made through greater efficiency and removal of on-costs. The quality of the service provided positively impacts the whole business community which, in turn, leads to

Around 20% of new businesses fail in their first year. This is generally due to a lack of experience in the administration required. Setting up a new business requires significant investment, so it’s tempting to handle the admin yourself early on, especially with the range of software on the market. We are passionate about supporting new and small businesses especially

through difficult times. The current situation has forced dynamic responses, leading people to further explore remote solutions. Many tangible benefits have been identified and many of the concerns previously held about not having staff on-site have been successfully challenged. Outsourcing ensures strong management with minimal cost. No need to hire permanent expensive staff, no need for office space, more available revenue to grow the business, more time and freedom for you to focus on what you do best. We are proud to be a Kent Invicta Chamber member and look forward to working with and supporting our new community. www.cloudconnectservices.co.uk

Cogital Group to rebrand as Azets Cogital Group, the fastgrowing global accounting, advisory and business services group, is to rebrand as Azets, the group’s largest established brand.

The rebrand creates a major presence in the UK accounting and business services market, with the scale and reach to serve businesses digitally and in person from the UK’s largest network of local offices. Several leading firms – Baldwins, Wilkins Kennedy and Campbell Dallas, along with all associated companies – are rebranding as Azets. Blick Rothenberg, which is shortly celebrating its 75th anniversary, will retain its name within the Azets business. Clients across

the enlarged Azets group and Blick Rothenberg will gain the benefits of significant synergies, including the option to access additional services, skillsets and an international offering, whilst retaining a personal local service. For employees, working under the Azets brand will allow access to outstanding career opportunities.

Unifying the brands represents the next phase in the group’s development. The rebrand follows significant investment in technology to enable a digitally enhanced yet personal approach to client service where the focus is on providing outstanding service and commercially focussed advice, wherever the client might be located. The investment in technology gives clients access to a suite of traditional and technology-based services,

The Kentish Soap Company Wins Award Following on from its recent success in the Free From Skincare Awards, and receiving its fourth award of 2020, The Kentish Soap Company has won the Janey Loves Platinum Award for its zerowaste soap subscription service. The awards are presented for excellence and innovation in natural and eco products and services, highlighting and bringing the best of the best in natural products and services into the mainstream. The company’s zero waste subscription service offers customers

including the group’s proprietary digital workplace technology CoZone. William Payne, regional CEO of Azets for London and the south east, said: “Unifying under one modern brand gives our firm a platform to offer clients across London and the south east a broader service. We can do that by working closer as a team, accessing expertise nationally and internationally, and comparing ideas and best practice. “The one thing that won’t change is our highly personalised approach, which is a cornerstone of our service. We set huge store in the working relationship our teams have with our clients.” For further information visit www.azets.co.uk

Jayne Waddy, founder, said: “We’re proud of our products, which we make ourselves by hand, and we’re especially the opportunity to receive natural pleased to receive recognition for our soaps, shampoo bars and facial bars subscription service which allows our without any plastic packaging, helping customers to receive our bars in a them reduce plastic in their bathroom. cost-effective way. We love making All the bars are free from palm oil and our limited edition scents which are are suitable for vegans. With flexible exclusive to subscribers as part of the combinations, inclusive shipping subscription box. The Janey Loves charges and the ability to cancel at Platinum Awards really do showcase any time, the subscription boxes will some wonderful brands, and we fit through a standard letter box for feel privileged contact-free delivery. Subscribers to be part of also receive a 20% discount on online them.” orders via the company’s website. www.kentishsoap.com

Members News

Colin is impressed with IMSM Colin McVittie joined IMSM at the end of 2019 as an area manager after 30 years working as a sales agent in a variety of roles in different business sectors. He was ignorant of the benefits of ISO to any company employing more than three people. Colin says: “When I was told this, I just had to find out more.” IMSM was established in 1994 by Michael Bright and it soon became apparent that the roles of auditors and sales people were completely different and needed a different type of person. IMSM has offices across the world and an excellent track record of providing what it says it’s going to provide in the form of advice, consultancy and ISO certification in the management sector for SMEs. Colin loved IMSM’s set up with all of its auditors IRCA-certified, (International Register of Certified Auditors), with auditors covering every industry. The company also offers clients a transparent fee structure, doing as much of the “heavy lifting” as possible so there is minimum disruption to the client experience during implementation whilst also maintaining a flexible approach working at a pace to suit the client. Colin says: “Once I had done my due diligence on IMSM and learnt a lot more about ISOs, it was a no-brainer to join them. Now I understand the benefits that businesses get from ISO, I see the future as exciting, especially as I love helping other businesses develop. “We also really look forward to working with Chamber members.” For further information visit www.imsm.com Thinking Business

HR GO Recruitment eyes up HR GO Recruitment eyes up Discovery Park for expansion HR GO Recruitment eyes up Discovery Park for expansion Discovery Park for expansion The announcement of £2.5m of government funding at Discovery Park in Sandwich caught our attention. This The announcement of £2.5m of new initiative is a fantastic opportunity government funding at Discovery for local business to converge at Park The announcement of £2.5m of in Sandwich caught ourisattention. Discovery Park, which sure to beThis a government funding at Discovery Park new initiative a fantastic opportunity hotbed of newistalent and ideas. in Sandwich caught our attention. This for local business to converge at new initiative is a fantastic opportunity Discovery Park, which is sure towith be a Discussions about a partnership, for local business to converge at hotbed of new talentopening and ideas. HR GO Recruitment a new office Discovery Park, which is sure to be a in Discovery Park, are now underway. hotbed of new talent and ideas. Discussions about a partnership, with a new office HR GO GORecruitment Recruitmentopening is the largest Discussions about a partnership, with in Discovery Park, are now underway. recruitment business in Kent and HR GO Recruitment opening a new office works with companies nationally to in Discovery Park, are now underway. HR GO Recruitment largest help them find talentistothe drive their recruitment business in Kent and business forward. HR GO Recruitment is the largest works with companies nationally to recruitment business in Kent and help them find talent to drive their works with companies nationally to business forward. help them find talent to drive their business forward.

We’ve been in business for 64 years and have more than 5,000 temps out each day across the UK. We’ve been in business for 64 years and have more than 5,000 out A presence in Discovery Parktemps will allow We’ve been in business for 64 years each day across the UK. us to work more closely with the SMEs and have more than 5,000 temps out already making it their home, to support each day across the UK. A presence Discovery Park will allow them as theyingrow. Careful consideration usalso to work with the is beingmore givenclosely to whether weSMEs move A presence in Discovery Park will allow already making their home, support our HR GO Labsitdivision (our to own us to work more closely with the SMEs them as incubator) they grow. to Careful consideration internal Discovery Park. already making it their home, to support is also being given to whether we move them as they grow. Careful consideration our HR division (ourlooking own to The HRGO GOLabs group are also is also being given to whether we move internalnew incubator) Park. attract talentto toDiscovery join our teams. our HR GO Labs division (our own internal incubator) to Discovery Park. The HR GO group structure, are also looking Our joint-venture whereto attract new talent our our colleagues owntoa join stake in teams. the The HR GO group are also looking to attract new talent to join our teams. Our joint-venture structure, where our colleagues own a stake in the Our joint-venture structure, where our colleagues own a stake in the

business with us, has been immensely successful and further growth is planned throughout 2020/21. business with us, has been immensely successful further growth isto the Just like ourand clients we need access business with us, has been immensely planned throughout 2020/21. brightest and best talent Kent has to offer. successful and further growth is planned throughout 2020/21. Just want like our we need access to the We toclients hear from companies brightest and bestwho talent has to offer. and individuals areKent interested in Just like our clients we need access to the working with us and taking advantage brightest and best talent Kent has to offer. We want to hearopportunity. from companies of this fantastic and individuals who are interested in We want to hear from companies working us and taking If you arewith interested please advantage contact and individuals who are interested in of this fantasticJack opportunity. our Chairman, Parkinson directly working with us and taking advantage on jack.parkinson@hrgo.co.uk. Or call of this fantastic opportunity. If you interested on theare number below.please contact our Chairman, Jack Parkinson directly If you are interested please contact on jack.parkinson@hrgo.co.uk. Or call our Chairman, Jack Parkinson directly on the number below. on jack.parkinson@hrgo.co.uk. Or call on the number below.

for smarter recruitment for smarter for smarter recruitment recruitment Our mission at HR GO Recruitment is to provide a better experience for everyone Our mission at HR GO Recruitment is to provide Our new technology platforms Our interactive dashboard a better experience forRecruitment everyone Our mission at HReasier GO make the hiring process includes: is to provide and more transparent. a better experience for everyone

Our new technology platforms Our interactive dashboard • Transparency of invoice and make the hiring easier includes: Clients using ourprocess powerful timesheet details Our new technology platforms Our interactive dashboard and moreManagement transparent. Portal have • Visibility of spend/staff Account make the hiring process easier includes: • levels/ Transparency of invoice and 24/7 access to real-time data on hours worked and more transparent. Clients using our powerful their HR GO Workforce, enabling • timesheet Credits anddetails rates applied • Transparency of invoice and Account Management Portal have • Ability Visibility spend/staff faster, smarter decision-making. toof export reports Clients using our powerful timesheet details 24/7 access to real-time data on levels/ hours worked Account Management Portal have • Visibility of spend/staff their HR GO Workforce, enabling • Credits and rates applied 24/7 access to real-time datato on levels/ worked Email at info@hrgo.co.uk ourhours faster,us smarter decision-making.discuss • how Ability totechnology export reports their HR GO Workforce, enabling • Credits and rates applied can benefit your business. faster, smarter decision-making. • Ability to export reports Email us at info@hrgo.co.uk to discuss how our technology can benefit your business. Email us at info@hrgo.co.uk to discuss how our technology can benefit your business. Contact us today to find out how HR GO Recruitment could benefit your business. www.hrgo.co.uk | info@hrgo.co.uk | 01233 722 400 Contact us today to find out how HR GO Recruitment could benefit your business. www.hrgo.co.uk | info@hrgo.co.uk | 01233 722 400 Contact us today to find out how HR GO Recruitment could benefit your business. www.hrgo.co.uk | info@hrgo.co.uk | 01233 722 400

Second Ashford Property Market Report (2019/20) launched For the past 8 years, the firm has been engaged in compiling the annual Kent Property Market Report (KPMR) (2013 – 2020), so Caxtons was pleased to deliver the research and analysis for this, the second Ashford Property Market Report, produced by Ashford Borough Council. Using information from the KPMR (2019), combined with new research and in-depth analysis, Caxtons' brought together an overview of how the Ashford property market has performed.

As well as being one of the largest independent firms of general practice chartered surveyors and property consultants in the South East, Caxtons has established itself as a leader when providing reliable research and analysis for the property sector.

The report gives valuable insight for both property professionals and inward investors, as well as other businesses attracted to areas of growth. This year’s report highlights that even with Covid-19 in the equation, prime office rents have grown 33% during the past five years. Ashford leads the county with above average prime industrial rent, and retail rents

increased by 5% when measured over 3-years (to Q3 ’19), although this figure may be a casualty of the pandemic and lockdown. Residential values are, on average, up 22% over the last five years. Neil Chatterton, Managing Director of Caxtons, said: “Last year’s Report was welcomed by the sector as providing a useful tool and insight into the trends pertaining to the Ashford property market. We were pleased to work with Ashford Borough Council once again and to provide the research for the 2019/2020 Property Market Report. “The report shows that, in general, Ashford performed better than many other areas across Kent. Ashford Borough Council has been proactive, intervening and shaping their destiny in a number of ways, including the purchase and management of the Park Mall shopping centre and early involvement with the

Patron News

Connect 38 development, which have seen positive results. It has also promoted the town to a wider audience encouraging new residents, developers and investors.” Ashford is ideally located with High Speed-1 to London taking just 38-minutes and the new M20 junction 10a, opened in October 2019, both making the area attractive to developers and investors alike. Ashford is also surrounded by some of the most beautiful green spaces at the heart of the Garden of England. The 2020 KPMR will be launched in November and will tap into the combined expertise of Caxtons’ property professionals who work closely with industry partners, developers and investors. Through this, the 29th Report, we will deliver a detailed and credible source of property analysis, information and updates across all property sectors in Kent and Medway.

Protect your business Cyber Essentials is a Government-backed scheme designed to help your business guard against the most common cyber threats and demonstrate your commitment to cybersecurity. Having this level of security in place is fantastic, especially for smaller businesses that might not have the resources to obtain this level of security on their own. Gaining the Cyber Essentials accreditation gives you protection against a wide variety of the most common cyber attacks. This is important because vulnerability to simple attacks can mark you out as a target for more indepth unwanted attention from cybercriminals and others. Certification gives you peace of mind that your defences will protect against the vast majority of common cyber-attacks simply because these attacks are looking for targets which do not have

the Cyber Essentials technical controls in place.

an edge against your competitors when pitching for business.

However, Cyber Essentials has some hidden benefits that make it even more attractive to businesses in Kent. More and more consumers are including the protection of their data as a buying consideration. Being Cyber Essentials certified shows your commitment to cybersecurity and the protection of their data. Cybersecurity is quickly becoming a sales tool.

Finally, If you would like to bid for central government contracts which involve handling sensitive and personal information or the provision of certain technical products and services, you will require Cyber Essentials Certification.

Having the promise you have cybersecurity measures in place is now another way to inspire consumer confidence in your business. It is right up there with customer testimonials and past success stories as a trust signal. When pitching for new business you might not even get through the door without security certifications. Beyond protecting your business and being a sales tool Cyber Essentials can give you

Cyber Essentials offers a clear picture of your organisation's cybersecurity level and puts in place protections for your business from the majority of common cyber-attacks. That’s important enough by itself but add to it the extra benefits of trust it sends to your customers, and the ability to be able to pitch for all types of business and it’s clear that Cyber Essentials offers more than enough value for any business to consider. Infotech Solutions can help you through the whole Cyber Essentials process, to find out more visit www.infotech.co.uk

Jo James OBE, Chief Executive presents Jason Foord, CEO of Infotech Solutions with a certificate to recognise the company's new relationship with the Chamber as a Patron. Thinking Business

Members News

LinkedIn helped me launch my business By Daniel Kent-Smith, founder of Next Play “Sometimes life is going to hit you in the head with a brick. Don’t lose faith.” Those were the words of the late Steve Jobs, the American business magnate and co-founder of the giant Apple. This is how many companies will be feeling when they eventually come out the other side of this pandemic – and their saviour may well come in the form of digitization, if it hasn’t already. It’s been an interesting summer, one where an awful lot has changed and I launched Next Play, a LinkedIn agency and alumni focussed on helping clients grow their personal brand, their professional brand and their business through LinkedIn. Admittedly, starting a business during the COVID pandemic seems bonkers, but getting your digital

world working for you – whilst challenging – is more important than ever. Having worked for LinkedIn for the best part of five years, I’ve seen and experienced just how powerful the platform can be for individuals and companies alike – both from inside the walls of LinkedIn and from the outside as a new business owner. Indeed, it has enabled me to build my network and connect with many like-minded folk throughout Kent. Getting your approach to LinkedIn correct will not only set you apart, it will set you up for success and help you connect to opportunities. Get this right, and maybe LinkedIn will be as transformative for you as it has been for me. For more information visit www.nextplay.agency

It’s all about you Agreement –

harmony, accord, consensus Doing business is all about agreement - the price, delivery date, quality, components. Get the agreements right - everybody wins - get them wrong, no one does. Don’t hope for the best and perhaps have to deal with the worst - get expert advice at the right time regarding your contracts, terms and conditions and agency agreements. Whitehead Monckton’s Commercial Team can provide you with expert advice and support so contact us today.

Tel: 01622 698047 E-mail enquiries@whitehead-monckton.co.uk www.whitehead-monckton.co.uk Whitehead Monckton Limited (no. 08366029), registered in www.whitehead-monckton.co.uk

England & Wales. Registered office 5 Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN. Authorised and regulated by the Solicitors Regulation Authority under no. 608279. TB 2/19

12 Thinking Business

Safaa Innovations was created during the lockdown period when healthcare wasn’t available to most of us. We were desperately looking for alternative natural and organic products which increases immunity without any side-effects. There was nothing available nor any medical help, but we decided to stand by you. Safaa stands for clean, pure and transparent. This was a very appropriate name for the company as the world needed hope and help during the crisis faced by all. We are an ethical e-commerce and B2B company based in Ashford. We have created innovative, chemical and toxin-free products using only natural, clean and 100% herbal ingredients. Our food supplement helps people of all ages globally with immunity, pain relief, depression, and the menopause. Our ethos is to be clean, green and natural, so we work with a group of scientists and doctors who help us to make these products.

To ensure we have humility, integrity and balance with what we do as a business, our multi-disciplined directors/entrepreneurs have vast knowledge and experience to help achieve this. Safaa Innovations believes in social impact causes and is deeply involved in the creation and building of My Child Trust, which provides sanctuary and education for orphans and abused children in developing countries. We want to ensure we are doing all we can to help these children to lead sustainable, skilled lives. Safaa Innovations is “all about you” so we look only to create products that are needed by you.

Shifa Uddin CEO

Zaheeda Manjoo

Operations Director

FEEL THE FEAR but take the plunge it is a salutary lesson for anyone breaking into business the first time because there never is a right time! Plenty of reasons get in the way of entrepreneurs delaying or postponing their leap into their own business. Sometimes you must feel the fear but take the plunge.

With the benefit of hindsight, you might well ask me, why the heck I started my new business back in January? I must admit, at times I have asked the same question, but the answer I have always come back to, is there was no better time for me!! And

With over 30 years business experience across all aspects of managing people, including the last 12 ½ years as HR Director at Eurotunnel, I launched my own consultancy in January 2020, but I hadn’t quite factored in the enormity of COVID-19 to my business planning. The learning, experience, and personal resilience I have gained through this period, however, with a drive to succeed simply drove me on through some of the most challenging periods I have ever experienced. Zoom was a blessing! I

have probably met more colleagues, clients and prospects through technology and virtual meetings than I ever would have using more conventional means of travelling to networking events. Heads-Up HR Ltd, is a virtual HR Director consultancy service helping businesses large and small “get their business right by getting their people right” whether through retained services, interim or ad hoc project work. As simple as the mantra sounds, so many businesses overlook the people bit and end up getting in hot water. Business and Executive coaching sit at the heart of the Heads-Up HR practice along with strategic and operational HR support gained across a range of sectors. For more details visit www.headsuphr.co.uk

Council announces £200,000 hardship and resilience funding

Kent County Council has appointed grant makers Kent Community Foundation to administer crucial new funding for families in Kent and Medway. Grants will be available from two funds; The Hardship Fund will help families directly and The Resilience Fund will support organisations working with people and families in financial difficulty. The Hardship Fund is open now and will support families who are struggling financially by providing cash grants of up to £500 to help them either buy food or essential items for the home, or to help pay bills (excluding council tax/ rent arrears).

To apply for a grant, professionals including social workers, GPs or teachers who know the struggling family should email paul@kentcf. org.uk explaining their need. The Resilience Fund will open on September 21, 2020 to provide grants of up to £10,000 to organisations with an annual income of up to £200,000 who are supporting families in financial difficulties, with emphasis on supporting those needing food or debt advice. The intention of the fund is to financially support those organisations currently seeing an increase in demand or anticipating an increase in demand this autumn. Josephine McCartney, chief executive of Kent Community

Foundation, said: “We are delighted that Kent County Council has asked Kent Community Foundation to administer the distribution of this vital funding, which will help struggling families across Kent and Medway. The application process for both funds is not complicated as we want to ensure the money reaches those who need it as quickly as possible.”

Members News

Elixarome supplies quality through innovation

Elixarome is a family-owned independent fragrance and flavour manufacturer and supplier of essential oils and aroma chemicals. Arthur and Janet Philips established the company, which produces standard and bespoke products of the highest quality, in 1998 to offer technical services to the flavour, fragrance and essential oils industries. It manufactures products to order, offering flavours in both liquid and powdered formats to all food and beverage sectors. In addition, Elixarome supplies fragrances covering fine fragrance, personal care and cosmetics, household care, pet care, industrial cleaning and car valeting systems. Quality is at the heart of our operation: Elixarome is BRCGS-certificated to the highest global food standard and sources products from around the world using tried and tested suppliers that offer strong traceability and verifiable assurance of authenticity. Our capability and resources: Elixarome has a wealth of technical expertise in essential oil, flavour and fragrance chemistry and in flavour and fragrance compounding. Full in-house analytical services provide strong and effective intake, manufacture and despatch quality control.

Kent Community Foundation is one of 46 accredited local community foundations across the UK. Since 2001, the foundation has distributed more than £35 million in grants and provides financial support to hundreds of charities and deserving causes throughout Kent and Medway.

Creativity and problem-solving: The company’s team of flavourists and perfumers are responsible for transforming the concepts and ideas of customers into flavours and fragrances that deliver on taste and smell. The team welcomes the opportunity to contribute in-depth knowledge and new thinking to customers’ concerns.

For more details visit www.kentcf. org.uk/funding/KCCgrants

For more information visit www.elixarome.co.uk Thinking Business

Members News

Charities in Kent receive £2m in Returning to Emergency COVID funding work after Covid-19 and how to mentally prepare

Since March, grant maker Kent Community Foundation has awarded over £2 million in emergency funding to individuals, charities and community groups across Kent and Medway who have either been affected by, or are working with, those who have been affected by the pandemic Over 600 grants totalling just over £2m have been awarded to organisations and families from Kent Community Foundation Emergency Funds, which were set up in March in response to the overwhelming needs of communities across Kent and Medway. To put the enormity of this in context, Kent Community Foundation usually provides grants totalling £2.5m over a twelve-month period. In what has been a very difficult time for the charitable sector the Foundation will award over £4m to good causes across the county this year. The grants of between £250 and £16,000 have been awarded to grassroots charities who make a huge difference within their community.

Core Finance Management

A quarter of the UK’s workforce has been put on furlough and certain industries like the hospitality sector are still impacted hugely. Almost 10 million jobs have been supported thus far by furlough, which pays the wages of those that cannot work due to the impact of coronavirus. It is understood that the Chancellor, Rishi Sunak, is looking into alternatives to replace the scheme, which is due to end on 31.10.20. As a responsible employer, Core Finance Management utilised the furlough scheme for our contingent workforce and those that were out of work have now returned to their assignments. New restrictions, including the 10 pm curfew for pubs bars and restaurants, set to come into effect on 24.09.20 have increased the fears that certain jobs are at risk. Some furloughed workers, like those employed by Core Finance Management, will have found themselves called back to work in recent weeks, after months spent at home this will undoubtable be an adjustment. If you were furloughed it may have meant you had a hiatus from applying a structure to your life, therefore as you transition back to work it is important to put a routine in place and where possible start that over a period of time. The most obvious way to start is by starting to get up and go to bed at a certain time and getting dressed into work attire. This will mean you are more likely to be in a productive state of mind. Our employee benefits package has many wellbeing perks available via our portal, such as access to meditation, healthy recipes and at home workouts to keep your mind healthy. That way we believe we can help you adjust accordingly to getting back to work. www.corefinancemanagement.com

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Kent Community Foundation is one of 46 accredited local Community Foundations across the UK connecting people and organisations that want to improve their communities. Since 2001, Kent Community Foundation has distributed over £35 million in grants and provides financial support to hundreds of charities and deserving causes throughout Kent and Medway. To find out more about the organisations that have been supported by the Emergency Fund visit: www.kentcf.org.uk/coronavirus-case-studies

Josephine McCartney, Chief Executive, Kent Community Foundation, said, “Most of the organisations we have supported are small, but their size belies the huge difference they are making within their community. These grassroots charities are led by those who truly see, and in most cases, have experienced the challenges of those in need and understand what changes will bring about a positive difference.”

Growing the best of British apples and pears

By Ross Goatham, Managing Director AC Goatham & Son

“Don’t forget they take a year to grow and 10 seconds to ruin.” These are the wise words my Dad Clive Goatham says and words which drive the skill and care in our whole approach to growing, harvesting, packing and distributing 350 million apples and 55 million pears each year to supermarkets across the UK. Our business now grows 1 in 3 of the British apples and pears sold in the UK, so it is quality combined with volume and growing modern varieties which are key to enable us to compete with overseas growers. In my opinion, it is quite simply insane in the times we now live in to import fruit from halfway around the world, when we can grow it here, to a higher quality, standard and better tasting with a lower carbon footprint and fewer food miles. If Covid has taught us anything, it is that our short, robust and sustainable British supply chains should be protected to ensure we can continue to grow and invest back into our business as we look ahead to the future. I’ve got two boys eager to follow me into the business and we remain a strong family business which has of course grown significantly over the last 73 years to include our wider team. Together as a team we are unique in being the only British grower to own and control every step in our business’ supply chain.

Looking ahead to the future of the industry we still need access to a seasonal workforce and we will have to change how our business model operates if this is to include more British workers in the future. We currently employ all of our seasonal workers through our payroll and they are housed in our onfarm accommodation, which is maintained to a very high, safe standard. This model has been vital to enable our teams to live and work together safely as a cohort this harvest. Whilst we have introduced new technology and mechanisation into our harvest this year with innovations such as self-propelled platforms, we are still a few years away from full automation. As a business we will not do anything to risk the quality of the fruit we grow. Over recent years we have successfully achieved significant automation in our cold storage, packing and distribution operations and we are scaled for the higher volume which our new orchard planting is bringing (we have planted nearly 2m new fruit trees since 2013). Our pre grader for example can grade 120,000 apples per hour and we are supplying British apples for at least 11 months of the year. We are also growing exciting new British varieties. This has all been achieved because we have invested everything back into the business helping to displace the UK’s reliance on more inferior quality, imported fruit from elsewhere. Throughout the Covid pandemic we have and will continue to supply supermarkets and to make sure their shelves remain fully stocked thanks to our robust British supply chain. www.acgoatham.com

Bruce K9 oﬀer a variety of security options to suit everyone’s needs, whether it be a security dog handler or static guard who provide a permanent security presence to deter would be intruders. Some of the services we provide: ▲ ▲ ▲ ▲ ▲ ▲ ▲ ▲ ▲ ▲

Security Dog Handlers Security Guards Property Securing & Alarming Concierge CCTV Monitoring Risk Assessments Access Control Key Holding Door Supervisor Mobile Patrols

We are fully insured, and naturally, we treat all our contracts with the utmost conﬁdentiality and sensitivity. Why not get an expert opinion? We would be happy to provide a risk assessment for you to consider free of charge and no obligation

Tel: 01233 626669 Mobile: 07595 981684 Email: info@brucek9ltd.co.uk

Certiﬁcate No: 2015/770

International Trade

New report highlights rise in UK inward investment projects The UK attracted 1,852 new inward investment projects in the 2019-2020 financial year, latest figures from the Department for International Trade (DTI) show. This number represents a 4% rise on the previous year. The latest figures also show that the US continues to be the number one source of foreign direct investment in the UK, delivering 462 projects and 20,131 jobs. India is now the UK’s second largest source of investment followed by Germany, France, China and Hong Kong. Australia and New Zealand were responsible for 72 projects and the Nordic and Baltic region 134 – an increase for both regions. England, Wales and Northern Ireland all saw an increase in the number of projects each nation attracted, whilst Scotland saw a decline on the number of projects from the previous year. While the number of new jobs as a direct result of foreign investment has declined – a global trend seen in other foreign direct investment (FDI) reports this year – the number of UK jobs safeguarded by FDI increased by 29%. Liz Truss, international trade secretary, said: “These figures further demonstrate the resilience of the UK economy and the work of the government to continue to build and attract inward investment into the UK. Future trade agreements will deepen

16 Thinking Business

our economic relationship with key sources of investment such as the US, Japan, Australia and New Zealand. “There is still work to be done in our levelling up agenda, to ensure all regions of the UK reap the benefits of inward investment, increasing jobs and prosperity across the nations, and these free trade agreements will contribute to this. “Developing key sectors such as advanced manufacturing, life sciences and renewable energy will help us to rebound post-pandemic and build on our attractive business environment across the UK for investors around the globe.” The latest DTI figures come after Liz Truss kick-started trade negotiations with Australia and New Zealand. Both countries are already important economic partners for the UK. UK businesses traded a significant £21bn worth of goods and services with both countries last year. Drinks companies, the automotive industry and professional services firms are among those expected to benefit from removing barriers to trade with Australia and New Zealand. The government estimates that the value of UK exports to the two countries could increase by around £1 billion as a result of the deals. In the long term, UK workers’ wages could increase by £400m and £200m respectively, while consumers are expected to benefit from a greater choice of goods and lower prices.

Opportunities for UK businesses include the removal of tariffs and other barriers to trade, and the chance to shape the future of digital trade. Both agreements will include chapters on digital trade to maximise opportunities for businesses to trade digitally. They will also include dedicated SME chapters to help more small businesses sell their goods and services to Australia and New Zealand for the first time. These talks are also a logical step towards membership of the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), one of the world’s largest free trade areas accounting for 13% of global GDP in 2018. The government has reaffirmed its interest in joining the group and is stepping up engagement with its members. UK membership would increase and diversify the UK’s £110 billion trade relationship with its members and create opportunities in the world’s most dynamic economies. Both Australia and New Zealand support the UK joining CPTPP, and trade agreements with them could facilitate the UK’s accession. Liz Truss said: “Our new-found status as an independent trading nation will enable us to strengthen ties with countries around the world. “Ambitious, wide-ranging free trade agreements with old friends like

Australia and New Zealand are a powerful way for us to do that and make good on the promise of Brexit. “Pivoting towards the Asia-Pacific will diversify our trade, increase the resilience of our supply chains and ensure the UK is less vulnerable to political and economic shocks in certain parts of the world.” The Federation of Small Businesses (FSB) said these new trade deals would be critical to the success of small businesses as well as the wider economy. Mike Cherry, FSB national chair, said: “Of the small businesses that export, 38% already do so with Australia while 30% are trading with New Zealand, which highlights the potential to build on these existing strong trading links via trade deals with both countries. A comprehensive small business chapter is equally important to ensure that the needs of SMEs are fully catered for in the years to come. “Both nations are in the top ten most important destination export markets for small firms over the next three years, making these deals vitally important. “The UK already has a common connection with these nations as members of the Commonwealth and that is why businesses are looking forward to engaging with these trade negotiations in the weeks and months to come.”

International Trade

"Our new-found status as an independent trading nation will enable us to strengthen ties with countries around the world"

Thinking Business

The Big Interview

Credit insurance can help firms manage risk For someone who “just fell into the credit insurance industry”, Andrew Share has spent rather a long time in it. More than three decades, to be precise. So, what’s the appeal of an industry that has rarely been hailed by commentators as exciting? “It’s probably not the career you’d think about after leaving school or university,” he says. “It’s far from boring, though. I spend my time getting to know my clients and finding out how their business works – and every business has different goals and challenges. My job is to support their business growth plans and to educate them that credit insurance is a consistent part of their toolbox for protecting their assets and managing business risk. Even after thirty-plus years in this game, I still feel there are exciting challenges ahead of me.”

“We’re a well-respected, trusted company that has been around 70 years. We know the credit management industry inside out so we can find the best solutions to cater for our clients’ needs.” 18 Thinking Business

The Big Interview

Andrew is currently the chief operating officer and UK and Ireland commercial director at Coface, a France-headquartered global credit insurance and risk management powerhouse with a presence in around 100 countries and tens of thousands of customers worldwide. He leads the company’s commercial teams across the UK and Ireland, working with strategic broking partners to offer a broad range of credit management solutions including credit insurance, proprietary business information and a debt collection service. Andrew says: “We’re a well-respected, trusted company that has been around 70 years. We know the credit management industry inside out so we can find the best solutions to cater for our clients’ needs. Most see credit insurance as a tool and a cost effective way to protect their cashflow; others may require it to secure more beneficial terms from their lenders. ‘Naturally, COVID-19 has heightened risk for businesses in most sectors. The government has provided a crutch with financial support schemes, with some of these ending soon, businesses will be more exposed as a result. Brexit adds another layer of complexity and uncertainty. Company owner-directors are now coming to us for guidance on minimising that risk and credit insurance is one way of doing this. “We have so much real-time data at our fingertips. This enables us to give clients the intelligence to make better-informed decisions so they can manage risk more efficiently. For example, if one of our client’s customers in Latin America suddenly falls into financial difficulty, we’ll likely to know about it and our clients are informed via our risk

The inside story:

Andrew Share

decisions. This is really important; one bad debt could cause a client to run into difficulties from which they may not recover.” Andrew’s know-how has been gleaned from a 30year career in the industry – but it could all have panned out so differently. Initially he wanted to join the merchant navy but needed a trade behind him to sign up, so he chose an HND in hotel management and business studies as the best route forward. As with many young people his priorities then changed, the merchant navy lost its appeal and he “fell into” the credit insurance sector by taking a job as an information analyst at a long established credit information bureau. In 1993 he helped set up an information consultancy specialising in in-depth financial reporting and one of his clients was Coface. His company was subsequently bought out by Credico, which was then acquired by Coface. Andrew stayed the journey, working first with Credico and then helping Coface to expand its services and geographical reach around the UK and Ireland. Not bad going for someone who forged a career in the industry more by accident than design. Andrew has built successful businesses, led management teams to achieve great results and seen off recessions. Now, like the rest of us, he’s grappling with the uncertainties of COVID-19 but he’s convinced that Coface is well placed to combat whatever comes next. “Our main aim is to help our clients through this,” he says. “As a company we’ve supported our clients through some difficult times and we’ll do so again.”

How do you spend your downtime? I like to have projects around the house or garden. I am not one for sitting still What are your key strengths as a manager? Listening and being supportive And your limitations? A lack of patience

Favourite food: Buffalo chicken wings

Best thing about doing business in the borough? Proximity has its benefits; whilst we are a global business, we can demonstrate our local presence and educate various Chambers and institutions about our services

Favourite holiday? Difficult to say. A trip to California in 2019 was memorable, particularly Yosemite Valley which was awesome

Famous person you’d most like to spend dinner with? Winston Churchill as he led an extremely eventful and interesting life

Describe your family life: Very busy as we are always doing something

Most interesting fact about yourself? I’m still thinking on that one!

Thinking Business

Members News

Benenden Hospital fully open again Benenden Hospital at Cranbrook, Kent, is set to continue its arrangement to support NHS trusts in the Kent and Sussex region. Despite cases of Coronavirus falling, the pressure on the NHS is set to remain and in light of this, Benenden Hospital, as part of the Independent Healthcare Provider Network (IHPN), has been invited by NHS England to continue its support for the NHS in the region, under an arrangement that has been in place since the pandemic took hold.

“As responsible members of the IHPN we’re continuing our support of the NHS and have begun a programme of work that will see us undertake a number of treatments and procedures on behalf of local trusts, including ENT, orthopaedics, urology and imaging work. At the same time, we’re opening up our services to members of Benenden Health, to patients wishing to self-pay and to those with private medical insurance (PMI),” explained

Jane Abbott, Chief Nurse and Director at Benenden Hospital. In addition to surgical work, Benenden Hospital nursing teams are continuing to work alongside local GPs at the Ridge Covid Assessment Unit in Headcorn, where they support the assessment of patients attending the Unit. Speaking as more patients return to Benenden Hospital Jane Abbott said: “It’s good to see all areas of our hospital fully opened up again and it

has been lovely to hear the positive feedback from our patients who feel comfortable and safe when they come to us. Many additional safety measures have been put in place to meet the Department of Health and Public Health England’s Covid-related guidance, and these are in addition to Benenden Hospital’s existing, strict cleanliness and hygiene measures. “It is important we remain vigilant and equally important patients feel safe when attending the Hospital; safety and cleanliness will always be our number one priority,” said Jane Abbott.

Ashford Borough Council set to acquire the New Quarter; 109 quality apartments in the heart of Ashford town centre Priority lettings for keyworkers is a ground-breaking initiative need. In addition it will also free up existing homes through transfers of keyworkers and, where possible, will provide vacant units in which to house those in temporary accommodation, or from the housing waiting list.

Ashford Borough Council is set to complete a deal with developers Dukelease this autumn to buy the New Quarter – with an east and west wing adjacent to the Panorama building in the heart of Ashford town centre – comprising 109 units of one and two bedroomed flats. The deal is an £18.5m investment by the Kent authority and represents the largest ever handover of general needs accommodation to be managed on one site by the council. This is to provide affordable rented accommodation to key workers that have an identified housing

New Quarter West is split over three floors with 44 homes.

accommodation to be managed on one site by the council. In today’s climate, such a transaction makes a major announcement about our commitment to affordable housing.

The deal followed an approach to the authority by Dukelease. It has seen the council acquire both blocks – 65 homes in the east wing and 44 in the west wing. Work on the west wing is due to be completed this autumn, while the larger block is expected to be completed by early 2021.

Cllr Bill Barrett, Ashford Borough Council’s portfolio holder for housing, said: “Ashford is absolutely committed to delivering quality, affordable homes and in good numbers. This significant acquisition is a message to those on our waiting list. We are doing everything that we can to bring forward affordable housing. We have an ambitious pipeline of homes to deliver many projects in the coming years and we will find innovative solutions to grow our stock levels.

The proposed deal was recently given the green light by Cabinet, when members heard that the acquisition would represent a tremendous opportunity for the council to deliver on its programme of growing its Housing Revenue Account (HRA) stock amid high pressure for more affordable housing. It also creates real social benefit and sends out a positive message about cohesive communities in the heart of Ashford town.

“But this project is also about far more than that. As an authority, we have funded the construction of a town centre cinema and we are now investing in residential accommodation also in our town centre. We have a real stake in our town centre and a vested interest in making it a vibrant place. One in which we create opportunities for those who work here to feel part of something special.

The open-plan apartments are spread across two buildings; New Quarter East has 65 homes over five floors and

“I would also like to pay tribute to the council’s head of housing Sharon Williams and her dedicated team who have worked tirelessly to get this major deal completed, including drawing up a comprehensive keyworker lettings policy from scratch.”

Richard Leslie, CEO of Dukelease, said: “The New Quarter is a high quality and modern development and we are immensely proud to have delivered much-needed new homes for Ashford. There has been a lot of talk about supporting and giving back to keyworkers, and perhaps there is no better way in our industry than prioritising lettings to men and women who have been on the front line during the pandemic.”

Cllr Gerry Clarkson, Leader of Ashford Borough Council, said: “This acquisition represents the largest handover of general needs

If you have a housing need and want more information, visit https://www.ashford.gov.uk/ new-quarter/

“Our expanded programme of acquisition is something to be quite proud of when viewed in the context of the council’s successful track record for building new homes and our excellent rapport with the many Registered Providers who continue to invest in the borough. This deal shows that we continue to value delivering affordable housing and that the council thinks holistically about housing need and move-on solutions for those in temporary accommodation. “Ashford continues to lead the way in housing development in Kent,” added Cllr Clarkson.

Cover Feature

Moving forward for

KENT and Medway Never have businesses in Kent and Medway been under so much financial pressure - but never has business support in the county tried to be so co-ordinated. As the local economy emerges from lockdown, it is vital this joint working continues to ensure local businesses can access the support they need to survive and thrive. With the immediate impact of lockdown on major sectors across the county including tourism, retail and construction, the scale of demand for advice and assistance is unsurprising, but the support has already been considerable. With impressive speed, Medway and District councils across Kent made grant payments totalling £373 million to local businesses. Over 200,000 workers across Kent and Medway have benefited from furlough payments and 80,000 self-employed people have accessed support.

SUPPORT AND ADVICE

At the forefront of joint working locally has been the Kent & Medway Growth Hub. Their Covid-19 Helpline has now taken some 10,000 calls from businesses seeking support or advice since

22 Thinking Business

lockdown. Funded with additional income from Kent County Council and councils across Kent & Medway, and operated by Kent Invicta Chamber of Commerce, the Growth Hub has been the county’s premier one-stop-shop for advice and support. The Helpline was operational within days of lockdown and remains fully open. From help on how to access Government funding programmes to practical advice to enable businesses “pivot” out of lockdown, the Growth Hub’s specialist advisers have now provided some 4,000 phone-based advice sessions. With satisfaction running at 96 per cent, it has transformed itself into an indispensable asset in Kent’s business support landscape. It has not done this alone. The Kent Invicta Chamber of Commerce has worked alongside business

Cover Feature

• The KMBF Recovery Loan will provide 0% loans between £50,000 and £100,000 to help small and medium businesses recover and return to growth; • The KMBF Capital Growth Loan will provide similar loans, allowing owners to, for example, buy plant and equipment or hire new staff; while • An extension of KMBF offers 0% loans between £101,000 and £500,000 to SMEs across Kent and Medway. Applications are now closed and announcements on successful schemes will be made very soon. Major investment success has also been achieved for Kent and Medway through the Government’s £900m Getting Building Fund to deliver jobs, skills and infrastructure across the UK. Targeted at areas facing the biggest economic challenges as a result of the pandemic, Kent and Medway has secured £37 million for key infrastructure schemes out of an £85 million pot for the South East Local Enterprise Partnership, the largest sum awarded to any LEP in the country.

promotion agencies including Locate in Kent, Visit Kent and Produced in Kent, and the Federation of Small Businesses, Institute of Directors and Kent Business School. Medway Council and Kent’s District and Borough local authorities have also been providing assistance to local businesses: the offer to Kent businesses has been wide-ranging and impressive.

General of the British Chambers of Commerce Adam Marshall, Kent & Medway published a joint Resilience and Renewal Plan providing a framework for recovery and growth.

RESILIENCE AND RENEWAL

Under the umbrella of the Kent & Medway Business Fund (KMBF), a new £6 million loan scheme has been launched to support businesses affected by the Covid-19 pandemic. With 3 different schemes running to support different business needs, the interest has been overwhelming.

Together, our focus is now turning from lockdown support and resilience, to recovery and renewal. Launched in August by KCC Leader Roger Gough and Director

Defining 5 channels to keep the county open for business and supporting local firms, inward investment and employment, actions are already being delivered.

Successful projects in Kent and Medway include the rollout of full fibre broadband in remote and rural parts of the county, a new parkway railway station serving Thanet and North Dover, close to Discovery Park. New educational and industrial facilities in Ashford will receive new funding. At Discovery Park itself, laboratory space will be upgraded, supporting life sciences companies based in the Enterprise Zone. Swanley will benefit from new business space and homes in the High Street. Medway will receive a new learning and skills hub for adult retraining, while North Kent College will gain industry-leading training

facilities linked to the Thames Estuary Production Corridor for creative industries. Romney Marsh will see new employment and business space in an area affected by the rundown of Dungeness nuclear power station. Local people whose jobs and careers have been put on hold are also not forgotten. Earlier this month, the Kent and Medway Employment Task Force was launched bringing together senior councillors, business, education, DWP and local Members of Parliament. Its aim, quite simply, is to create opportunities for local employment, linking local businesses with local people who can provide the skills they need. The final critical element in our recovery is building confidence. Our “Moving forward for Kent” campaign aims to achieve this, with regular messaging and co-ordinated announcements to support recovery and renewal. In the last six months, we have seen the public and private sectors in Kent and Medway working together in unprecedented ways to support business, jobs and investment. We will continue to seek new opportunities for business growth and employment. And we will build back better, recognising the opportunity for new digital and green infrastructure.

Thinking Business

MOVING FORWARD FOR KENT

Cover Feature

Kent is back open for business Back in March, time seemed to stop as COVID-19 was declared a global pandemic by the World Health Organisation. Many non-essential businesses such as shops, restaurants, theatres and bars temporarily closed their doors as the UK went into lockdown. Now, however, there are signs of optimism on the horizon. Large swathes of the business community have opened up again and there is much-needed activity on the high streets. Thinking Business

MOVING FORWARD FOR KENT

Cover Feature

Locally, companies in Kent are keen to promote the message that they are very much open and ready for business – particularly the county’s retail and hospitality sectors, which have had to diversify and adapt to the current challenging trading conditions. Chilston Park Hotel, which is part of the Hand Picked Hotels group, has spent the last few months ensuring that its premises are COVIDsecure and ready for guests to use safely. Measures taken include enhanced cleaning protocols, social distancing, contactless check in and check out procedures, dedicated dining areas and a fully-flexible, “no quibble” booking policy should plans unexpectedly change due to COVID-19-related issues. Simon Barker, general manager of Chilston Park Hotel, says: “Our main priority is keeping our guests and staff at Chilston Park as safe as possible. Being honest and upfront with our guests about what we’re doing to maintain a safe, welcoming and comfortable environment is paramount. As you’d expect, our cleaning processes have been upgraded and rigorous sanitisation procedures continue to be carried out by the team, including public areas, bedrooms and our spaces behind the scenes. Our guests will find hand sanitisers for use upon arrival and within various locations throughout the hotel. We are minimising any surplus materials in the guests’ rooms and adding in extra time to ensure our bedrooms have been expertly prepared between departure and arrival. “We have clear directional signage throughout the hotel that is visible from the moment guests arrive, and we’ve introduced one-way systems where required to ensure our guests can keep a safe distance. We’re incredibly lucky to have an

26 Thinking Business

abundance of space in and around the hotel that our guests can make use of, so they can enjoy anything from a picnic on the lawn to afternoon tea by the lake. They can also enjoy our Culpeper’s restaurant whilst keeping the required distance apart. Our teams have worked incredibly hard to prepare for reopening and we’re delighted to be welcoming our guests once again, with the confidence that they’re in safe hands when they stay with us.” The hotel has also been innovative in its approach to promoting the message that it is very much open for business. Simon says: “We’ve introduced “Treasured Experiences” – the new custom-designed stays which offer our guests a bespoke, tailor-made proposal in response to a few answered questions about their ideal break away. This personalised approach allows us to create a completely unique holiday experience designed around the type of food they like to eat, the recreational activities they like to pursue and how many are in their party, allowing for all tastes, ages and group sizes to enjoy anything from a two-night minibreak to a twoweek holiday. It’s about delivering an experience that we know our guests will love because we’ve asked them!” While Kent’s hospitality sector is getting back on its feet again, the local retail sector is also fighting back from the impact of COVID-19. McArthurGlen Designer Outlet Ashford reopened its doors on June 15, the same day customers were welcomed back to the company’s shopping destinations at Cheshire Oaks, East Midlands, Swindon and York. In preparation for the reopening of the centres, the company introduced a series of health and safety measures which

MOVING FORWARD FOR KENT

ensured the safe return of guests for non-essential retail – guiding shoppers on ways in which to keep safe in the new retail landscape. Since reopening, the company has gradually been welcoming customers back in safety-conscious environments that still deliver the same great McArthurGlen experience, bringing together iconic brands, excellent hospitality and exceptional customer service. Peter Corr, centre manager at McArthurGlen Designer Outlet Ashford, says: “We’re thrilled that so many customers have felt confident about returning to our Ashford centre and that the measures we’ve implemented have gone a long way in making guests feel safe.

Cover Feature

range is bigger and better than ever before. From Christmas cheese boards to gin tasting boxes, there’s something for everyone on that allimportant festive gift list. All hampers are available in large volumes for corporate gifting – ideal for companies that want to reward staff or thank clients this Christmas. Companies can choose from Macknade’s extensive new range or create a bespoke hamper to reflect their business or the lucky recipient of the gift.

Well-known food hall Macknade is another retailer that’s looking to the future with confidence. The company has already started promoting its Christmas hampers to individuals and corporate customers ahead of the busy festive season (available to order online at www. macknade.com). Macknade, which has branches in Faversham and Ashford, is renowned for creating beautiful hampers for every occasion and says its new

In March when people were urged to stay at home and businesses were told to shut, there was a significant drop in footfall in high streets but the resourcefulness of businesses soon showed. In Ashford Stag Coffee offered home delivery groceries, Salata launched a takeaway service and Macknade provided more outdoor seating. Now new enterprises have opened, including Valerie’s Wine Bar and Rewind Bar, and kitchen firm Kutchenhaus. Working with environmental health officers, the council has advised businesses and ensured they have the correct measures in place, including floor markings to support social distancing and reduced opening times to allow for regular cleaning. Council-owned Park Mall and Elwick Place have implemented a one-way system to encourage social distancing, while County Square has a system which monitors footfall to ensure it doesn’t exceed social distancing capacity. In addition, shoppers in Tenterden were able to take advantage of free parking at the leisure centre and Station Road during July and August.

“Ashford Designer Outlet is home to the best selection of brands in a stunning landscaped setting, with Europe’s largest living wall installation on-site to enhance the outdoor shopping experience even further. Since re-opening, our activewear and homeware brands have seen a spike in demand, with hobbies taken up in lockdown such as cooking and outdoor pursuits still here to stay.” McArthurGlen has also remained committed to providing ongoing support to each of the 25 communities it serves around the world, either by donating hand sanitiser to local hospitals and care homes or volunteering the use of its car parks to local authorities. In the UK, the company has helped almost 2,000 key workers receive a COVID-19 test via a drive-through site hosted at its East Midlands centre in partnership with the Ministry of Defence.

signage and extensive promotional activity to ensure visitors adhere to COVID-19 rules.

The company says: “You might have a colour or logo that you want to feature, a theme that reflects your values or a special note you want to include – it can be as personal as you like. With the Christmas party off the agenda this year, why not get creative and send something delicious for your team to enjoy at home?” As town centres continue to reopen and return to some semblance of normality, Ashford and Tenterden have seen a steady increase in footfall. Safety of retail staff and shoppers continues to be of paramount importance. Ashford Borough Council has implemented increased health and safety measures, along with informative

Food and drink businesses have faced extra challenges due to limitations of takeaway service and the reduced number of people they can accommodate inside. However, the council said it was now easier to apply for pavement licences, with quicker turnaround and cheaper application costs. Hannah Clayton-Peck, the council’s town centre regeneration manager, said: “These have been trying times for our town centre businesses in Ashford and Tenterden but it’s been fantastic to see how positive everyone has been. Owners are working with us to ensure they have everything in place to keep their staff and customers safe. “The council has promoted a health and safety message to increase awareness of the measures in place in the town centre. We want people to feel comfortable when they visit, so sharing this information is very important.”

Thinking Business

Faversham Isle of Sheppey Sittingbourne

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You're stopping the spread: while you shop

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Covid-secure Kent venues within easy reach of London � Our venues are independently verified and approved as Safe to Trade. With our spacious meeting rooms, dedicated function areas, acres of private grounds and gardens and our ‘In Safe Hands’ protocols, feel confident that your business can meet, deliberate and celebrate safely. All our packages include free parking, delicious dining options, Wi-Fi, plus a host of other benefits.

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Ten meeting rooms

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HOTELS B U I L T

F O R

P L E A S U R E

New workplace health scheme

to support businesses While the long-term economic consequences of COVID-19 play out, businesses can help safeguard their future by nurturing a resilient workforce. Workplace health support is now available for all businesses across Kent with the Kent and Medway Healthy Workplace programme. Launched in Medway in 2018, this free programme is available in Kent from October and is run by Medway Council on behalf of Kent County Council. The Kent and Medway Healthy Workplace programme will help you make your workforce healthier, happier and more productive. It can help you address crucial issues like recruitment and staff retention, sickness absence and

productivity and help you to make a positive change in your workplace environment and attitudes. So far over 50 organisations in Medway have been accredited and awarded, benefiting 16,000 employees. National Grid is a Liquid Gas Importation Terminal on the Isle of Grain with 140 employees. The area is remote and apart from a small village, almost all marshland. National Grid were one of the first businesses to take part in the award and have now achieved a Platinum Workplace Wellbeing Award with a focus on improving staff’s mental health. Stuart Clack, National Grid’s wellbeing lead commented: “We have received mental health training which has been a great benefit to the site of Grain. The local award has helped us to see what we are already doing and give us new areas to focus on.” Businesses receive official accreditation on completing a number of pledges that are tailored to their specific needs. To help businesses complete their pledges we offer help with

writing health policies, funding training for staff, workshops and activity challenges. We work with businesses of all sizes. Environmental consultancy Lustre Consulting Ltd has grown its staff from 6 to 9 since 2015 and participating in the Workplace Health Programme has supported that growth. Managing Director Matt Dean commented “Taking part in the Healthy Workplaces programme has influenced how we make decisions within the business. Having a staff wellbeing offer has helped us in the way we manage our small team and recruit staff as we promote a healthy workplace environment.” If you’re ready to take that first step you can register your interest by emailing workplacehealth@ medway.gov.uk or call 01634 334307 and we'll be in touch to talk you through it. Alternatively you can visit www.medway.gov.uk/healthyworkplace or sign up to attend our free one hour online event ‘Supporting mental health in the workplace’ at https://kentandmedwayhwpmentalhealth. eventbrite.co.uk

Thursday, 15 October 1.30 - 2.30pm

Supporting mental health in the workplace Free to attend online event Businesses are only as strong as their people and this year workforces are being asked to adapt quickly to challenging circumstances. Join us to find out how Connect 5 can help you to support your employee’s mental health and build your resilience as a business. Connect 5 is a nationally recognised mental health training programme. To book your place visit:

kentandmedwayhwpmentalhealth.eventbrite.co.uk

Guest speaker Elysabeth Williams

Economy

Firms still face difficult trading conditions

Business conditions improved only moderately in the weeks since the UK economy suffered a record contraction in the second quarter of 2020, with firms still reporting high levels of reliance on government support schemes to help resolve cashflow issues. That’s the standout headline from the latest British Chambers of Commerce (BCC) Coronavirus Business Tracker. The unprecedented decline in business conditions seen during the second quarter is now levelling off as we head into the autumn, but firms still face difficult trading conditions, the report said. The number of firms reporting a rise in revenue from UK customers rose to 38%, from 34% in the previous tracker, and is up significantly from the series low of 3% recorded during the second quarter. However, despite this progress, the number of respondents reporting a rise in UK revenue is still not exceeding the number reporting a decrease (also 38%). Business-to-consumer firms were more likely to report improvements in UK revenue compared to other sectors, although these gains are from a low base due to lockdown restrictions, later reopening and pent-up consumer demand.

A smaller proportion of firms (22%) are reporting a rise in revenue from overseas customers than from UK customers (38%) amid continued disruption to global commerce and trade flows. While there was a slight improvement in the number of respondents reporting a decrease in their cash reserves (50% compared to 55%), it remains more than double the number reporting an increase (22%). Despite the gradual reopening of the economy and more firms seeing a rise in revenue, 39% of businesses say they have three months’ worth of cash in reserve or less. Of those businesses reporting an increase in their cash reserves, a significant number cited government support schemes as a driver of this, with the number of firms using the furlough scheme (34%) and the various loan (30%) and grant schemes (16%) still significant. More than two in three (68%) firms mentioned new business or customer demand as a factor. With government support schemes set to wind down in the coming weeks, and with the potential reintroduction of lockdowns – either localised or national – it remains unclear what further support, if any, firms will receive when schemes end.

“As the government’s emergency measures begin to wind down over the coming weeks, and with the prospect of further local lockdowns still very real, businesses across the UK are going to need further support to weather uncertainty over the coming months.” 32 Thinking Business

Economy

“Slashing the jobs tax by taking steps to reduce the burden of employers’ national insurance contributions, big new incentives for business investment, and targeted support to help businesses placed under local lockdowns all need to be put in place now. Ministers must not wait until the economic storm is once again at fever pitch before they act.” BCC director general Adam Marshall said: “While some firms are seeing improvements in trading conditions, we are still very much in the eye of the storm, with further turbulence ahead. “As the government’s emergency measures begin to wind down over the coming weeks, and with the prospect of further local lockdowns still very real, businesses across the UK are going to need further support to weather uncertainty over the coming months.

Businesses will want this trial to be expanded quickly across England and throughout the UK, increasing the rate of pay if necessary, to ensure compliance with the requirement to self-isolate and in turn reduce the spread of the virus. “Ministers must also act to support the many businesses that, through no fault of their own, have been forced to close or seen substantial loss of income due to localised lockdowns or restrictions.”

“Slashing the jobs tax by taking steps to reduce the burden of employers’ national insurance contributions, big new incentives for business investment, and targeted support to help businesses placed under local lockdowns all need to be put in place now. Ministers must not wait until the economic storm is once again at fever pitch before they act.” The government recently announced that people on low incomes in Coronavirus hotspots in England will be able to claim up to £182 if they have to self-isolate. Commenting on this announcement, Adam Marshall said: “For some time we’ve called for additional income support for those required to self-isolate.

Thinking Business

Members News

A wonderful surprise.

Air Ambulance KSS

wins charity award to their beneficiaries, been clear in their goals and strategy, and demonstrated excellence all round, especially in the past year.

The awards celebrate the best standards of leadership and professionalism amongst charities and not-for-profit organisations. Finalists in KSS’s category included Asthma UK and the British Lung Foundation, Blood Cancer UK and Elton John AIDS Foundation.

We recently received a certificate congratulating Plasticom for the efforts in contributing to the UK Ventilator Challenge . It fills me with great pride not only as a small family run company that we measured up to the big challenge but also that my fantastic team that walked the walk with us. I have made sure that everybody in the team who contributed has received a copy of the certificate to be proud of and to remember the fantastic effort we did as a team, and the achievement obtained. This has taught us a lot about our team and has made the team stronger than ever.

The team at Plasticom are very proud to be given the opportunity to contribute to the fight of this terrible disease.

34 Thinking Business

Air Ambulance Kent Surrey Sussex (KSS) has won Charity Times’ Charity of the Year Award (income over £10 million). The prestigious award is open to national and regional charities and not-for-profit organisations across the UK that have consistently delivered an outstanding service

The Charity of the Year Award recognises KSS’s significant achievements over the last year. These include becoming the first Air Ambulance service in the UK to receive an outstanding CQC rating across all five areas of inspection: safe, effective, caring, responsive and wellled; and maintaining its pre-hospital life-saving emergency medical service 24/7 throughout the coronavirus pandemic whilst supporting its NHS partners with the transfer of critically ill coronavirus patients across its regions, as and when required.

According to Charity Times: “The awards attracted hundreds of high-quality entries, which were then evaluated by an expert independent judging panel. KSS was praised for continuing to deliver critical life-saving services despite the pandemic, and for proactively looking across the world to help preparedness. Judges said it excelled across all its delivery areas.” David Welch, CEO of KSS, said: “What an amazing achievement in our 30th year to have been named Charity of the Year for an award organised by Charity Times, the charity industry’s leading publication. Every member of the KSS team has played a significant role in our success and I am immensely proud of this accolade.” For further information visit www.aakss.org.uk

HR advice and support during this difficult period Without doubt this has been the most difficult period in many years for businesses. There is an increasing need to reduce costs to maintain profitability, and unfortunately this often means a reduction in staff. These actions can be very difficult both at an organisational and personal level. Mike Pearson, HR Advisor at HR Clinic, has been involved in handling restructuring and redundancy exercises in his long career in FTSE 100 companies, and in the past 20 years as an advisor to small and medium-sized companies and charities. He brings the experience of HR director roles and of sitting on employment tribunal panels in Ashford on more than 200 cases.

Mike, a Chamber member for a number of years, has a clear principle to support organisations in difficult situations. He said: “My overall aim is a problem-solving approach, advising and supporting each client until the issues are resolved. This includes help with restructuring and redundancy exercises, as well as advice on other HR problems arising, whilst following employment law requirements and fostering good practice. I work closely with the organisation’s management and support the person in your organisation who handles people matters.” In these stressful times Mike is reducing his normal fees to provide

a more cost-effective service. He can be contacted by email at mike. hrclinic@gmail.com for a response within 24 hours.

Members News

Law firm welcomes new rules on wills and lasting powers of attorney people who are self-isolating or shielding during the COVID-19 pandemic. The government has announced two key developments which affect people making a will or acting under a power of attorney. The new rules – which will be backdated to January 31 – will allow signatures to be witnessed using video conferencing software such as Zoom, Facetime or Skype.

Kent law firm Furley Page has welcomed a change in the law that will enable the signing of wills remotely using video conferencing software, and said the new rules will protect

Aaron Spencer, partner and head of private client at Furley Page, said: “Under current law, a will must be signed in the presence of at least two witnesses to be valid. This has always been viewed as a crucial safeguard to protect people against undue influence and fraud.

large swathes of the population still self-isolating or shielding, meeting this legal requirement has proved challenging.

as deemed necessary”, after which wills must return to being made with witnesses who are physically present, the government has said.

“In a welcome move, the government has now announced the legalisation of wills witnessed remotely, making it easier for people in England and Wales to record their final wishes during the coronavirus pandemic.

Also in July, the Office of the Public Guardian announced the launch of the new digital “Use a Lasting Power of Attorney” tool which is designed to help those acting as an attorney to contact organisations such as banks and healthcare providers more easily.

“Although the move is welcome, the use of video technology should remain a last resort, and people must continue to arrange physical witnessing of wills where it is safe to do so.” The change will remain in place until January 31 2022, or “as long

It replaces the current paper-based process which can lead to weeks of delay, as documents need to be requested and confirmed between organisations and individuals, before being posted as physical copies.

“However, with the UK having been under lockdown for months, and

Brachers advises on investment in environmental tech innovator the most littered forms of packaging, achieving 100% biodegradation on a rigid plastic container in 336 days and film material in 226 days.

Law firm Brachers has advised on a £15 million investment in anti-plastic pollution disruptor, Polymateria, by European purposedriven investment platform Planet First Partners (PFP). London-based Polymateria’s innovative new technology triggers the process of biotransformation, which breaks down the most littered forms of plastic such as polyethylene and polypropylene in real-world conditions to return to nature, leaving behind zero microplastics with no environmental harm in the process. The investment will accelerate the roll-out of this technology in countries around the world in partnership with foreign governments. It will allow manufacturers to make fully biodegradable packaging products

Polymateria recently welcomed several new high-profile board members, including Marc Bolland, former Marks & Spencer CEO who joins as chairman, alongside industry heavyweights Frédéric de Mévius of PFP and Simon Susman who join as board members.

from bottles to wrappers, reducing plastic pollution. Polymateria recently achieved a major global first on biodegradability. New third-party laboratory data confirms that Polymateria’s technology developed in partnership with Imperial College can biodegrade

Cosgrove (commercial), associate Sarah Hewitt and solicitor Raul Hernandez. Brachers also worked in collaboration with patent attorneys Sweetinburgh & Windsor. Teacher Stern’s David Ponsford and Jennifer Hawkes acted for Polymateria.

PFP is a European purpose-driven investment platform. Its investors bring together their shared vision and values, with experience as purposedriven entrepreneurs, long-term investors and operational advisors.

Erol Huseyin said: “With environmental concerns at the forefront of global discussions, we are excited to be able to support this investment in Polymateria. PFP has made its mission to support the planet through investments in visionary entrepreneurs who build on market insights, science and technology. We want to congratulate the team on their new investment.”

In the recent deal, the Brachers team was led by commercial partner Erol Huseyin, with support from partners Claire Williams (corporate) and Alex

For more information visit www.brachers.co.uk, www.polymateria.com and www.planetfirst.partners

Thinking Business

Business News

Biggleston Yard plans submitted Plans have been submitted for the multi-millionpound redevelopment of an important city centre site, including the former Nasons Department Store – a mark of confidence in Canterbury’s future. Biggleston Yard, named after the historic family-based business that once operated on the site, is the new retail, commercial and housingled regeneration scheme proposed by Setha Group, the London-based property development company. The £30m investment proposals submitted to Canterbury City Council include a covered retail

36 Thinking Business

arcade and market hall, as well as restaurants linked to new public squares and open space accessed from the high street. The new buildings would incorporate the listed building at 46 High Street and other heritage buildings including Foresters Hall. In addition to the new retail area, Biggleston Yard includes plans for

office space, alongside 32 serviced apartments, a further 33 residential units and community uses on the 0.38-hectare site, which has been vacant since September 2018. The Biggleston Yard planning application follows the very positive reaction to the proposals when they were presented during a two-day public exhibition at the end of last year. Manuel Alsoni, chief executive officer of Setha Group, said: “Biggleston Yard is a sustainable response to the changes happening in our city centres. Canterbury can celebrate

its medieval past and at the same time provide an exciting future for residents, visitors and businesses. “By combining the site’s industrial past with high-quality sustainable development, it offers an exciting new chapter for Canterbury.” Following a detailed heritage assessment, Biggleston Yard would incorporate the remnants of a late medieval Church House, plus early 18th century elements including the Grade II-listed three-storey terraced property at 46 High Street. The mid-19th century foundry used by HM Biggleston & Sons, a six-generation family business that produced iron castings, railway girders, lamp-posts and other street furniture, would be retained and refurbished, and the forge repurposed and integrated within the scheme. The proposals are available at www.BigglestonYard.info

Business News

Locate in Kent reports rise in London companies looking to County as a business location According to new findings from Locate in Kent, there has been a significant increase in London based companies looking to Kent and Medway as a future business destination. Locate in Kent reports a 57% rise in Londonbased businesses browsing for commercial property in the county in the three months to 31 July 2020, when comparing to the same quarter in 2019. The organisation has seen a 15% uplift in property enquiries from companies across all UK regions in the same period. These findings showcase the shift in attitudes since the beginning of the COVID-19 lockdown and the increased interest in business locations that offer the must-haves for the working format of the future – quality of life, connectivity and cost effectiveness. Gavin Cleary, CEO at Locate in Kent, commented: “Whilst the pandemic has demonstrated that employees can work effectively from home, commercial property is still essential for most organisations, whether that be a central office hub or a larger industrial unit that allows for effective

social distancing. As we continue to move forward and rebuild, businesses are looking at how they will operate in the future and ways to build resilience into their organisational plans. “COVID-19 has accelerated a shift to more flexible working, with employees wanting a greater work-life balance and organisations looking to reconfigure their commercial property footprints. Our recent findings show the first step in more companies thinking about a move to Kent, with the benefits including cheaper commercial space compared to London prices, affordable and desirable housing for employees, unique coastal, rural and urban areas, and fast, convenient connections to London, the wider UK and internationally.” Commercial property prices are top of mind as a business challenge, and as a London postcode becomes less significant, businesses are looking to Kent as an exciting alternative. Properties like Crossways Point 15 in Dartford, 18 Kings Hill Avenue in West Malling, 50 Pembroke Court in Chatham and Connect Thirty Eight in Ashford, are just a few commercial property offerings in Kent which offer large adaptable spaces to bring groups together safely. Mark Quinn, CEO and Chairman of Quinn Estates, said: "It's extremely promising to see the increase in London based companies looking at commercial property in Kent, especially in the wake of the COVID-19 pandemic. With its connectivity and provision of affordable commercial space, the county certainly has a lot to offer as a business location, but also as a place to live for the employees of the companies thinking of relocating." Locate in Kent works with companies already in Kent, as well as those across the UK and from overseas, to help them find the ideal business location. To search for a commercial property or contact the team visit https://www. locateinkent.com/property-search/

Thinking Business

Members News

Wealth management consultant joins Kent Chamber

You couldn’t write this year even if you tried! For some, it was a brave jump into the unknown and wealth management consultant Joe Parker decided to go self-employed during the peak of lockdown. With more than ten years’ experience in financial services, five of which have been spent providing financial advice, he felt that the time was right to make a change in his career. This has led him to join a well-respected financial advice company, McMillan Wealth Consultants, which is a proud partner practice of St. James’s Place Wealth Management. Joe is now working closely with his new and existing clients, providing a range of financial advice from helping clients to get on the property ladder to recommending retirement planning goals and much more in between. Having recently joined Kent Invicta Chamber of Commerce, Joe is now looking forward to making and meeting professional connections at the Chamber to help build and maintain lasting positive relationships and assist clients across Kent and beyond. McMillan Wealth Consultants is an appointed representative of and represents only St. James’s Place Wealth Management, which is authorised and regulated by the Financial Conduct Authority. For further information visit www.mcmillanconsultants.co.uk

38 Thinking Business

Brachers recognised for marketing efforts during COVID-19 Brachers law firm has been shortlisted for a prestigious Law Society Excellence Award – the highest accolade for law firms in England and Wales. The society shortlisted the Maidstone and Canterbury-based law firm in the Excellence in Marketing and Communications category for its work during the COVID-19 pandemic. Joanna Worby, Brachers managing partner, said: “We know that this category is notoriously hard to get shortlisted in – that we have been nominated alongside some big City firms is proof of the extent of our commitment to our clients. Throughout the pandemic, the challenges faced by our clients – many of them small to mediumsized business – were at the forefront of our minds.

the last six months we have held two separate series of webinars about returning to the office after lockdown, published regular social media video updates as well as articles about changes to the law, information sheets, digital newsletters, and guidance for clients visiting our offices.

“Congratulations to all those who have been shortlisted. There are more than 9,000 firms and 190,000 solicitors in England and Wales, so to be shortlisted for a Law Society Excellence Award is to be recognised as being among the very best of the best.

“Our lawyers have also appeared on BBC Radio Kent, KMTV and Kent Online discussing the issues faced by employees and employers as a result of the Coronavirus Job Retention Scheme.”

“The justice system was already under immense pressure prior to COVID-19 and the situation has been exacerbated by the pandemic, making the incredible work that is being done by solicitors across the country day-in day-out to support their clients more vital than ever.”

Simon Davis, president of the Law Society of England and Wales, said:

Winners will be announced in a series of online ceremonies from October 13-15.

“Our marketing team reacted quickly to the fast-moving situation by putting out a range of new content to support our clients. Over

Firms confident

about survival prospects

Owner-managed businesses that have survived the last six months are now more resilient but still face significant challenges and are having to adapt. Research among 615 businesses carried out by Kreston Reeves and the Association of Practicing Accountants (APA), a network of 15 accountancy firms, suggests that:

• 23% reported turnover at lower than 50% of pre-lockdown levels down from 43% in April However: • 28% have less than eight weeks of cash in the bank • 31% think it likely they will have to make redundancies in the next 3-6 months

• 82% are confident that they have the access to finance they need to get back up and running

• 16% have turnover of between 70% and 100% lower than before the lockdown was introduced

• 72% are confident they will be able to retain furloughed staff once government funding ends

The research also indicated strong support for a continuation of the Government’s Coronavirus Business Interruption Loan Scheme (CBILS), with 63% of those who have applied saying that the scheme worked well.

• Only 7% see government support being withdrawn as their biggest challenge • 55% have at least three months cash in the bank, up from 41% in April

Commenting on the findings Andrew Tate, partner and head of restructuring and transformation

at Kreston Reeves, said: “The impact of COVID-19 on the owner-managed sector has been significant. However, what this research shows is that those businesses that have survived are now generally more resilient – it’s great to see their confidence building since APA’s previous survey. “We need to keep a balanced view and cannot ignore how grave the situation still is for many owner-managed businesses, particularly those having to consider redundancies and those with less than 12 weeks of cash in the bank. Owner-managed businesses are drivers of jobs and growth across the real economy and still need clear direction and support from the government and their advisers as the economy gets back up and running.”

asktheexpert

How can businesses ensure their commercial premises are clean and COVID-19 secure? With the push towards getting back to work, schools returning and a hope for a return to a new normal, business owners have a duty to ensure their commercial premises are clean and COVID-19 safe.

The first place to look for guidance is on the government website: www. gov.uk/guidance/working-safelyduring-coronavirus-covid-19. The government lists five actions that every business needs to consider prior to a return to work: •

Carry out a risk assessment in line with HSE guidance

•

Develop cleaning, hand-washing and hygiene procedures

•

Maintain social distancing

•

Help people to work from home

• Where social distancing is not possible, manage transmission risk COVID-19 cleaning guidelines for companies are designed to help reduce the risk of spread of the coronavirus from contact with contaminated surfaces. Business owners therefore need to be aware of the occupancies and surfaces where frequent human contact might

provide a reservoir for COVID-19. This is known as touch-point cleaning. While each facility and operation will be different, the following areas should receive attention:

areas when a cleaner is not present. For easy and effective cleaning, staff should keep workspaces clear and remove personal belongings at the end of their shift.

•

Areas where staff, customers or the public congregate including offices, conference rooms, canteens and kitchens, locker rooms and receptions

•

Bathrooms and hygiene facilities including lavatories, toilets, shower rooms and handwashing stations

Calibre suggests an initial deep clean prior to a return to work, to ensure that kitchens, washroom, surfaces and touch-points are thoroughly cleaned after the long absence from the workplace. Once this has been completed, the regular cleaning schedule should be scheduled daily as a minimum, and include frequent and visible cleaning of these areas. Touch-point cleaning is currently one of the most sought-after services that we’re asked to carry out and, to reassure clients, our cleaning staff wear disposable gloves and face masks, and use disposable cloths and appropriate products to minimise transmission of the virus.

The areas highlighted above should be cleaned at least daily and if possible, between shifts. That means your business may need a cleaner in the morning, after lunch, and again in the evening. Calibre Cleaning can help clients by providing a daily, twice daily or hourly cleaning service using commercial disinfecting wipes, detergents and water and ideally, commercial anti-microbial products such as Evans Est-eem or Cleanfast. As a general guideline, the more people who have contact with these surfaces, the more frequently they should be cleaned. Businesses should encourage hand-washing and high standards of hygiene amongst their staff, and provide hand-sanitisers, wipes and even anti-microbial cleaning products to enable staff to sanitise their own

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workplace needs to take responsibility for themselves, their colleagues and their own workspace. Frequent hand-washing, social distancing, sanitising desk surfaces and kitchen equipment after use will reduce transmission of the virus and help to keep everyone safe. Your cleaner is just one of a combination of measures that businesses are putting in place to make workplaces safe, to reduce the risk of the spread of COVID-19 and start the wheels of industry turning again. Our cleaners do a great job and, with COVID-19 highlighting the importance of cleanliness in general, I just hope that our profession gets the respect that it, and the workers within it, deserve. Karen Thomas is the managing director of Calibre Cleaning, which offers a professional, commercial cleaning service for businesses across Kent and the south east of England. Key services provided by the company include regular office cleaning, carpet and floor cleaning, window and facade cleaning, gutter clearance and facilities management. Commercial The team consists of trained and premises trustworthy cleaners and technicians who use the latest technology, Windows cleaning equipment and supplies.

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How effective decision making accelerates organisational performance Your organisation can become more decisive and strategies can be implemented much faster if you know where the bottlenecks are and who is empowered to break through them.

systems that ultimately slows them down, leading to frustration and missed opportunities. However, having agile and responsive decision making accelerates organisational performance, reduces lead time and operating costs and increases profitability.”

Good decision making depends on assigning clear and specific roles. This sounds simple enough, but many companies struggle to make effective decisions, often because of confusion around who is accountable.

Creating an environment that enables structured and effective decision making is not something that comes in a box ready to go, it takes effort and consistency but without this approach you could be in danger of trailing behind your competitors.

Every success, every mishap, every opportunity seized or missed is the result of a decision that someone has made - or failed to make. In many businesses, decision making routinely gets stuck inside the organisation like loose change down the back of your sofa. But it’s more than loose change that’s at stake here, it’s the performance of your entire organisation. Irrespective of whether you are a large corporation or a small business, if you cannot make the right decisions quickly and effectively - and consistently

execute them - your business will lose ground. Good decision makers recognise which decisions really matter to performance. They consider who should be recommending a certain path, who needs to agree, who should have input, who has ultimate responsibility for making the decision, and who is accountable for implementation. Steve Nicoll, director and business excellence coach at The Lean Orange says, “A good decision executed quickly beats a brilliant decision that is implemented slowly. When we don’t have a clear decision-making strategy that enables people to think easier, simpler and faster we build complexity into our business

One key characteristic of a highperforming organisation is the ability to make good decisions quickly. Having clearly defined roles and responsibilities that are built into people’s daily work is critical to sustainable success so that they fully understand which decisions they can make on their own, which ones they need to inform someone else about, and those where they must consult with others before the decision can be reached. To enable this, leaders must relinquish

some of their power and while this is undoubtedly uncomfortable, it is the only way to create positive change. Turning a decision challenged organisation into a decision driven one should be a key objective for all of us and by taking some very practical steps, any company can become more effective - starting with its next decision. The Lean Orange provides business excellence coaching and will be launching a series of workshops on decision making and other business enablers. If you are interested in learning more and seeing how we could support you please visit www.theleanorange.com or call Steve on 07976 608521.

INSPIRING THOUGHTFUL LEADERS, CURIOUS PEOPLE & SUSTAINABLE BUSINESS EXCELLENCE

www.theleanorange.com

40 Thinking Business

Members News

Lawyers praised for lockdown volunteer scheme “lifeline” A community volunteer group set up by two lawyers from law firm Furley Page has been praised for offering a “lifeline” to vulnerable people in Kent during the lockdown.

The collections service came to an end on July 31, as restrictions across Kent continued to ease, although the Call Companions hotline will continue for the foreseeable future.

At the start of the lockdown, volunteers from Furley Page set up Call Companions, a telephone buddy system which offers companionship and support to elderly members of the community who need to self-isolate due to the coronavirus outbreak.

The group was established by lawyers Val Prosser and Melanie Christodoulou, who are the regional co-ordinators for Re-engage, a charity that tackles the problem of social isolation by offering older people regular face-to-face contact.

Seeing an opportunity to offer additional support, the group also started a shopping and prescription collection service. Since March, volunteers from the group have carried out more than 350 shopping trips to provide vulnerable elderly people in the community with food, medicine and companionship.

Val Prosser said: “We had around a dozen volunteers consisting of Furley Page staff members and volunteers from our Re-engage group, and we have all found it incredibly rewarding to offer our support to help those in need in our community. “We have been delighted by the success of the group, and we have

Coaching can help businesses boost profits Every business owner aspires to own a successful and profitable business, but sadly very few businesses succeed in achieving their true potential. Statistically, 20% of businesses fail in their first year, 30% in their second and 50% in their fifth year.

Often owners get bogged down in the day-to-day running of the business, leaving no time to focus on the business strategy. In addition,

they work long hours, feel stressed and struggle to take time off or spend time with their families. Business coaching is a process used to take a business from where it is now to where the business owner wants it to be, and it can play a critical role in the success of a company. A business coach will assist and guide the business owner in running their business by helping

received so many letters and calls from isolated people thanking us for our support during lockdown, which in many cases has proved to be a lifeline.” Melanie Christodoulou added: “Through our role with Re-Engage, we know how important regular contact and companionship can be for people who would otherwise have little social interaction. Although our shopping and prescription collection services have now come to an end, we are still running our Call Companions telephone system, and I hope that anyone who is feeling isolated or lonely will consider contacting the charity Re-engage.” For more information visit: www.reengage.org.uk and www.furleypage.co.uk them clarify how their vision fits in with their personal goals. Here at IQ4Business we work with business people, helping them overcome the challenges that are preventing them from achieving business success. We are part of Action Coach, the world’s leading business coaching and mentoring organisation. For a limited period, we are offering free 90-minute business growth sessions where we can help you unpick what’s holding your business back and give you tools to enable you to grow your business revenue and increase profits. For further information please email enquiries@iq4business.co.uk

Compliance is a hot topic in business

After 27 years in banking, I set up JXG Management Solutions in January 2018, offering businesses a guiding hand through the tricky world of compliance. Data Protection (GDPR) is my specialist subject and is still a hot topic of conversation, with many businesses still not compliant and often confused about the regulations. JXG can provide both a review of your business to see what, if anything, you need to change to be compliant and the full

GDPR project management service ensuring you, your staff and your business are fully up to speed.

continuity, which often goes hand in hand with data protection (“what happens if…”)

Full GDPR compliance includes an in-depth data audit, policy reviews and re-writes, the set-up of data protection processes, third-party due diligence on businesses you might share data with, data sharing agreements, data registers, mapping tools and staff training.

In recent months, JXG has also been working with businesses in relation to COVID-19 safety, helping to write return to work policies and working through government-led risk assessments to enable businesses to re-open in the hospitality and business services sectors.

JXG also offers advice and assistance in many other areas of compliance such as business

For further information visit www.jxgmanagementsolutions.co.uk

HMRC starts to investigate furlough abuse, accountancy firm warns HMRC has started investigating businesses it suspects have abused the furlough scheme, according to accountancy, business and financial advisor Kreston Reeves. Investigations are focused on businesses that deliberately or inadvertently allowed staff to work whilst on furlough and come in advance of new legislation that will introduce a 90-day amnesty for businesses. Andy Wallis, a partner in the corporate tax team at Kreston Reeves, said: “The Coronavirus Job Retention Scheme has been a lifeline for many businesses, yet there is increasing evidence that it is being abused; for example, by employers asking staff to work whilst on furlough. Whilst it is clear that this is wrong, businesses may easily find that they have inadvertently breached the rules as little guidance was available when the first claims were being submitted. “HMRC has a duty to investigate where it believes fraudulent activity is happening, so it is not surprising that investigations are already underway. “With legislation shortly to receive Royal Assent that will introduce a 90day amnesty allowing businesses to repay furlough money claimed in error without threat of sanction or penalty, HMRC is sending a clear message to businesses – take advantage of this amnesty or face investigation. It is clear that HMRC hopes its amnesty will raise significant revenues. “Businesses that do not take advantage of such an amnesty and are later found to have stretched the rules may find themselves under serious investigation and facing fines. “It is vitally important that businesses keep good and clear records of staff on furlough, particularly as it is now possible to allow staff to return part time. Businesses should also be able to demonstrate clear communication to staff on furlough that explains the rules.” Thinking Business

Kent Invicta LIVE Webinars Events

Every Tuesday and Thursday 10:30am*

Every Tuesday and Thursday we bring you an eclectic mix of information sessions, workshops, panel sessions and training sessions with some of the top local business professionals from an array of different industries. Each event is designed to mirror our faceto-face events, offering invaluable information tailored to our attendee’s wants and needs. So far we have helped offer over 2,000 attendee’s throughout our online event programme, offering support and guidance though hardship.

UPCOMING EVENTS: n 13th October – Virtual Business Networking n 20th October – Everything You Kent Invicta Chamber of Commerce has partnered with Furley Page Solicitors to bring you a bi-weekly Virtual Business Networking event hosted by Luke Quilter, CEO of Sleeping Giant Media. ‘’This is the second time I have joined and found it very well run, well organised and an excellent opportunity to network. I have joined many zoom networking events and this is definitely one of the baetter ones! Keep up the good work!’’ – Norma Thomas, RIFT Group Each session we invite a guest speaker to join us for an open conversation touching on current topics and based on suggestions extracted from attendee’s during registration. Utilising Breakout Room’s, attendees are put into virtual rooms to network and delve deeper into conversations making up to 15 new business connections.

42 Thinking Business

Need To Know About IT

n 27th October – Virtual Business Networking n 3rd November – Kent Construction Focus Group LIVE n 10th November – Looking At The UK Economy With Phil Eckersley, Bank Of England

PLUS Many More… If you are interested in taking part in our Kent Invicta LIVE programme as a Speaker or Sponsor then please e-mail Events@Kentinvictachamber.co.uk

Events

‘Countdown To Change’ ChamberCustoms Series Topical webinars to help businesses get ready for the end of the EU Transition Period: n n n

16th October - 75 days to go 11th November – 50 days to go 1st December – 30 days to go

Upcoming Export and Import Training Events: n Thursday 15th October – International Trade and Finance n Tuesday 3rd November –

The Chamber has produced some extremely good webinars this year, myself and other members of the team have found them very useful indeed. Thank you to all involved’ Emily Rushton, Reginald Ames Ltd.

Pricing for Overseas Sales including Tariff Classification.

n Thursday 26th November Beginners Guide to Importing and Exporting.

New Date! Tuesday 8th June 2021

BOOK NOW: www.kentinvictachamber.co.uk/events Thinking Business

We’re your lifetime IT partner

That’s the slogan emblazoned on Select Technology’s website and it’s no idle boast. Established more than 25 years ago, the company has spent a quarter of a century providing an exemplary service to clients, offering everything from cyber security advice and IT support, to solutions and products that fit around the needs of the modern workplace. Select Technology is home to 35 staff and has clients across the South East of England and beyond – no mean feat in a tech sector that has become increasingly competitive.

“IT is an asset and for SMEs to truly unleash their potential, technology needs to be fully realised and embraced. Unlike most of our industry, we provide regular and experienced Digital Transformation Consulting as part of our managed services. This means compelling and valuable thought leadership is at the very core of every strategic decision; we guide our clients to ensure that the technology impact and business outcomes are maximised.”

for critical user issues. Our service is perfectly balanced to offer super-fast, essential daily support, whilst our Engagement team focus on the client relationship and strategy. We work with the senior leaders to gain a deep understanding of their business, focusing on business outcomes. From mitigating risk to refining business processes and increasing productivity, our mission is to maximise their business success with technology. “Ultimately, what we do is get under the skin of our clients’ businesses and understand what makes them tick.” Nigel has built a wealth of experience in the IT sector, having first studied electronics at college before starting his career in an IT firm. He worked his way up the ranks, being promoted to senior engineer and then managing a team of PC engineers. However, when the early 1990s recession struck, he was made redundant. A period of self-employment followed before he jumped at the chance to establish Select Technology in 1994. Twelve years later, the business purchased bigger premises in Cannon Park, which is where the business still trades from today. The company has managed to survive and thrive during the COVID-19 pandemic, partly due to a loyal client base and rising demand for IT solutions that enable staff to work from home. The need for remote working has allowed the company to onboard new clients and continue to grow their business during these uncertain times.

Nigel Potter, Managing Director of Select Technology, says: “We offer an unrivalled service with a difference. Our passion is to help businesses in Kent and the South East stand out from the crowd, taking advantage of the latest developments within IT.

Person behind the business

client’s IT needs within the context of its business goals. Nigel says, “Prestige represents the pinnacle of IT support and Managed Services. We have uncompromising, high standards to provide the best customer experience possible leading with our exceptional 15-minute first response SLAs

Nigel says: “Lockdown created difficult challenges, but the team responded amazingly to support our clients. IT continues to become more embedded in organisations of all types, from manufacturing, construction, agriculture and engineering, to education, law, events and finance. That’s probably why our sector has been cushioned from the worst effects of COVID-19. Companies are now adapting to this new normal and wanting flexible IT solutions that meet the needs of the modern workforce, many of whom now work remotely.” “There has also been a big increase in demand for our cyber security services. Businesses are keen to protect their intellectual property and comply with GDPR (General Data Protection Regulation) laws. The business world is evolving but we’re agile enough to adapt to this changing world and make sure our clients’ needs are met.”

The flagship service offered by Select Technology is Prestige, a holistic service that looks at a

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Apprentices to

Skills

get jobs boost

A new online and telephone support service for apprentices who have lost their jobs during the COVID-19 outbreak has been launched by the government. The new Redundancy Support Service for Apprentices (ReSSA) will ensure apprentices can access local and national services that can provide financial, legal, health and wellbeing support, and help them to find a new job should they need it. Apprentices can also search and apply for other available apprenticeship opportunities across the country. The government is also urging employers to take advantage of new cash incentives designed to create more high-quality apprenticeship opportunities so more people, particularly young people, can kickstart an exciting and rewarding career. As part of the government’s plan to boost jobs, employers are being offered £2,000 for each new apprentice aged under 25 they hire, and £1,500 for each new apprentice they hire aged 25 and over, up to January 31, 2021. This includes taking on an apprentice who has been made redundant. Gillian Keegan, minister for apprenticeships and skills, said: “COVID-19 has had a big impact on business and the jobs market, and we know that some apprentices have lost their jobs or are facing redundancy as a result. “We are taking unprecedented steps through our Plan for Jobs to protect, support and create jobs, with a clear focus on ensuring people have the right skills to get into work and progress. This includes creating more high-quality apprenticeship opportunities to help get our economy moving. “Our new Redundancy Support Service for Apprentices will make sure apprentices who have lost their jobs can get the help and support they need to get back on track and on the path to a new career.”

The new cash incentives for employers are in addition to the existing £1,000 payment they receive for new 16-18-year-old apprentices, and those aged under 25 with an education, health and care plan. To support people, particularly young people, affected by COVID-19, the government has also announced a range of support including: • A £111 million boost to triple the number of traineeships available across England to help ensure more 16-24-year-olds have the skills, experience and confidence they need to enter the world of work. • A new £2 billion Kick-start Scheme to create hundreds of thousands of new, fully subsidised jobs for young people across the country. • A further £17 million is being invested to increase participation in sector-based work academies and to upskill jobseekers so they can fill locally identified vacancies. • A Job Retention Bonus – a one-off payment of £1,000 to UK employers for every furloughed employee who remains continuously employed through to the end of January 2021. • A £111 million fund to help school and college leavers at risk of becoming unemployed to complete a fully funded optional extra year of study. • The National Careers Service is also providing impartial advice and guidance to more young people and adults who have been affected by COVID-19.

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New Members

Welcome to our new members Advanced Healthcare Ltd Tonbridge 01892 870500 www.ahl.uk.com Filling Materials Alistair McLuskie Wealth Management Westerham 01959 561606 www.sjpp.co.uk/alistairmcluskie Financial Advice and Planning for Individuals, Families and Small Businesses Angela Ward Media Crowborough 07900 478613 www.angelawardmedia.co.uk Content Creation For Social Media Channels Asqot Canterbury 07913 123333 www.asqot.com Media Service Barwit Control Systems (M/H) Ltd Tonbridge 01732 357351 www.barwitcontrolsystems.co.uk Manufacturers of Bespoke Electrical Control Panels Berry & Lamberts Solicitors Tunbridge Wells 01892 526344 www.berryandlamberts.co.uk Solicitors Blagden Speciality Chemicals Ltd Westerham 01959 560831 www.blagden.com Chemicals Marketing & Distribution BSR Bespoke Chartered Accountants Tunbridge Wells 01892 514514 www.bsrb.co.uk Tax Consultants, Management Consultants, Accounts & Audit

48 Thinking Business

C & D Body Fabrications Ltd Faversham 01227 750075 www.canddfabrications.co.uk Specialises in the Modification, Build & Repair of all Types of Commercial Vehicles Chamberlain Court Care Home Tunbridge Wells 01892 618773 www.hallmarkcarehomes.co.uk Residential, Nursing and Dementia Care Home Charter Tax Consulting Ltd Goudhurst 01580 313108 www.charter-tax.com Chartered Accountancy Firm Chemist Extra Whitstable 01227 262916 www.chemistextra.co.uk Pharmaceutical Wholesalers Cloud Connect Services Ltd Canterbury 01227 936880 www.cloudconnectservices.co.uk Specialist Remote Admin for Schools & Businesses CooperBurnett Solicitors Tunbridge Wells 01892 515022 www.cooperburnett.com Solicitors Corinthian Benefits Consulting Ltd Tunbridge Wells 020 3326 2411 www.corinthianbenefits.co.uk Employee Benefits/Business Protection

DoTerra Essential Oils Gillingham 07980 986574 www.essentialoils.global Essential Oils e Business Coaching Maidstone 020 3887 1270 www.ebusinesscoaching.co.uk Business Coaching & Consulting Eight76 Chatham 01634 505876 www.eight76.co.uk Remote IT Support, Managed Services Electra Polymers Ltd Tonbridge 01732 811118 www.electrapolymers.com Manufacture of Polymer Based Paste Elixarome Ltd Tonbridge 01622 870476 www.elixarome.co.uk Manufacturer of Flavours and Fragrances Finders International Ltd Goudhurst 01580 211055 www.findersbrands.com Importer & Exporter of Skincare Products Flair Performing Arts Sutton Valence 01622 277027 www.discoverflair.co.uk Performing Arts Classes

Coutts & Co Tunbridge Wells 01892 701080 www.coutts.com Banking

Glaucoma UK Ashford 01233 648164 www.glaucoma.uk Charity Providing Help to Everyone Affected by Glaucoma

Crestala Fencing & Construction Tunbridge Wells 01892 864646 www.crestalafencing.co.uk Fencing and Gates

Gordon Engraving (Commercial) Ltd Canterbury 01227 766229 www.gordonengraving.co.uk Sign Making & Engraving

GP Strategies Limited Maidstone 01622 805108 www.gpstl-apprenticeships.co.uk Work Based Apprenticeship Training Provider Grovewood Wealth Management Ltd Tunbridge Wells 01892 750750 www.grovewoodwealth.co.uk Wealth Management and Financial Planning Healthipops Canterbury 01227 733728 www.4lifehealthcare.co.uk Family Run Home Care Agency Heathfield & Co Tonbridge 01732 350450 www.heathfield.co.uk Decorative Lamps & Shades for Residential Design & Contact Design Horizonscan Ltd Sandwich 01304 806874 www.horizonscanbcp.com Global Leaders in Risk, CrisisManagement and Business Continuity IMSM Ltd Maidstone 07973 412775 www.imsm.com ISO Consultants Including Implementation & Certification Instant Gifts International Ltd Tenterden 01580 765040 www.instant-gifts.co.uk Designers and Distributors of Original Gifts Jascom Electrical Contractors Ltd Chatham 01634 880880 www.jascom.co.uk Electrical Contractors JXG Management Solutions Limited Tunbridge Wells 07584 577739 www.jxgmanagementsolutions.co.uk Business Consultants

New Members

Enhance KD Healthcare Ltd Ashford 01233 555184 www.kdhealthcare.co.uk Home Care Agency and Healthcare Recruitment Kent K9 Guarding Ashford 07467 951669 www.kentk9guarding.co.uk Security Services Larchfield Group Ltd Tonbridge 01732 360888 www.larchfield.com Chemicals, Ingredients, Aerospace L'Eau Ltd Ashford 01233 234198 www.leau-ltd.co.uk Business Consultants Medical Devices, Biocides Leonard Cheshire London 020 3242 0200 www.leonardcheshire.org Charity Supporting Individuals to Live, Learn & Work Independently Lewis & Co Southborough 01892 513515 www.lewisandco.biz Accountants & Tax Advisors Limewood Productions Tonbridge 01892 870771 www.limewoodproductions.co.uk Video Production, Photography & Digital Services LMS Limited Sevenoaks 01732 451866 www.LMS.Ltd.uk Cooled Incubator Manufacturers Loch Associates Employment Lawyers Tunbridge Wells 01892 773970 www.lochassociates.co.uk Employment Lawyers & HR Consultants

Protect Lupofresh Ltd Maidstone 01622 815711 Hop Growers/Supply Medical Defense Society London 020 8938 3631 www.medicaldefensesociety.com Membership Organisation for GP's Medimark Scientific Ltd Sevenoaks 01732 763 555 www.medi-mark.co.uk Marketing Biocides Next Play Rainham 07904 949633 www.nextplay.agency Linkedin Consulting Nexus Trading Ltd Edenbridge 01732 868154 www.nexustradingltd.com Export Trading & Representation Novella Media Canterbury 07398 014651 www.novellamedia.co.uk Digital Marketing Ocean Signal Ltd Margate 01843 282930 www.oceansignal.com Life Saving Products Paragon QHSE Management Services Ltd Ashford 01233 329033 www.paragonltd.uk.com Quality, Safety, Health and Enviromental Consultancy Platinum M3dia London Dartford 01322 322157 www.platinum-m3dialondon.co.uk Advertising, Website Design & Printing

Connect

Red Kite Models Ashford 01233 501311 www.redkitemodels.com Commercial Model Making

TEK Group Tunbridge Wells 01892 515028 www.tekseating.co.uk Independent Supplier of Vehicle Seats

Salubritas Consultants Ltd Chatham 01634 829594 www.salubritashsw.co.uk Consultancy

Thames & Kosmos UK LP Cranbrook 01580 713000 www.thamesandkosmos.co.uk New designs & Manufacturing of Quality Science Toy Kits

SDS Group Ltd Cranbrook 01580 715038 www.sdsgroupltd.co.uk Suppliers of Specialist Security Equipment to Military Police, Customs & Prisons Smart Repair IT Chatham 01634 542203 www.smartrepair-it.co.uk Computer Repair & Support Spartan Direct Ltd Solihull 0121 706 3591 www.spartandirect.co.uk Storage Solutions and Office Fit Out Company Star Care Lodge Gillingham 01634 575521 www.starcarelodge.co.uk Independent Residential Care Home Accommodating Adults Diagnosed with MH Problems Sutech Valves Ltd Dartford 07789 995416 www.sutechvalves.com Engineering Related Scientific & Technical Consulting Activities Technical Treatments Ltd Sevenoaks 01732 462656 www.technical-treatments.co.uk Offer an Extensive Selection of Bottles and Containers

Time Electronics Ltd Tonbridge 01732 355993 www.timeelectronics.com Design & Manufactures Precision Test Instruments & High Performance Calibration Equipment Totally Natural Solutions Ltd Paddock Wood 01622 872105 www.totallynaturalsolutions.com Creates Natural Hop Products For Brewers Across the World Traverse Advisory Tunbridge Wells 01892 525218 www.traverse-advisory.co.uk Advice to Owners, Managers & Lenders Caught up in a Businessâ&#x20AC;&#x2122; Struggle Ward Mackenzie LTD Tunbridge Wells 01892 514451 www.ward-mackenzie.co.uk Accountants Warners Solicitors Tonbridge Tonbridge 01732 770660 www.warners-solicitors.co.uk Legal Services Weave Research Ltd Tonbridge 07990 932037 www.weave-research.co.uk Market Research

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Last Word Lucy Cameron IQ4Business: ActionCOACH Business Coaching Business Owner Lucy started her Business Coaching and Mentoring business in 2012 after a successful career in Buying and Learning & Development at Arcadia and Crossrail. She is passionate about helping people love their business, enjoy their journey and live their dreams. Her team support companies in the Eastbourne and Tunbridge Wells localities across all areas of business using the proven ActionCOACH framework. They have won numerous awards for best client results. All coaches have run their own business so they have all walked the walk! What was your first job and what was the pay packet? Graduate Trainee Retail Manager for Lewis’s £7,000 pa. I have always earned my own money so before that I was a shop-worker, golf-caddy, waitress, bar-worker, factory-worker, post-person and chambermaid! What do you always carry with you to work? I-Phone and charger: I hate running out of battery! Expanding shopping bag to help me feed my spending obsession and of course the obligatory anti-bacterial & face mask. What is the biggest challenge facing your business? Most people haven’t come across Business Coaching or have had a negative experience. Having a coffee & a chat with business owners helps us explain what we do and share the results our clients get. If you were Prime Minister, what one thing would you change to help business? Improve the business education at grass roots level. More practical activities to run alongside the theory. So many skills are needed to run a business that are not all covered. What can you see from your office window? Our offices are just off Heathfield High Street so I can see the shops and our car park. If you could do another job what would it be? I love helping people so am in my ideal job, if I had to choose something else it would probably be charity work. As a business person, what are your three main qualities? 1. Congruency: I’ve always had my own coach and follow the ActionCOACH system 2. Positivity: consistently look for learnings and opportunities 3. Organised: I run 2 businesses, have 3 kids and a husband What was your biggest mistake in business? Not recruiting earlier, your first employee is the scariest decision. Focus on what you do best and recruit well. It is impossible to do it all yourself and expect a work-life balance. What advice would you give to aspiring entrepreneurs? Make sure you have a balanced skill set in your team, track all your numbers and communicate well. Who do you most admire in business? Jeff Bezos started Amazon in his garage 1994. His constant entrepreneurism keeps them at the top of their game. I predict they will sell groceries soon, they are the ultimate distributor.

50 Thinking Business

Movers and Shakers

Brachers again shortlisted for top accolade Law firm Brachers has been shortlisted for Family Law Firm of the Year: South in the Family Law Awards for the second year running. Considered one of the most prestigious awards in its field, the Family Firm of the Year award is divided into four regional categories. Brachers is one of five firms shortlisted for the south region and the only Kent firm to feature. Mei-Ling McNab, Brachers partner and joint head of family, said: “It’s exciting for the team to be recognised for providing outstanding legal services to our clients through our collaborative teamwork, especially in such challenging times. Lockdown was a difficult time for many families, especially separated parents, and our team was able to ensure that we continued to support our clients and their families during difficult times.” Mark Leeson, Brachers partner and joint head of family, added: “Clients are at the heart of

everything we do and it’s this quality of the service that makes us really stand out as a firm. While it’s been a challenging year for many of us, this award shortlist is testament to the team’s hard work.” The winners will be announced at a virtual awards ceremony on November 25. The nomination comes on the back of several recent award wins and shortlists for Brachers. This year the firm won the Credit Excellence Award 2020 for its debt recovery work as well as the Kent Law Society Community Award 2020, and has also been shortlisted for its marketing and communications work during COVID-19 by the Law Society, and in the Private Client Team of the Year category at the British Wills and Probate Awards 2020.

Cripps named top family law firm Cripps Pemberton Greenish has once again been recognised as one of the UK’s leading firms for family law. eprivateclient, the leading website and news service for private client practitioners, has listed the firm in its Top Family Firms 2020 guide. Now in its fifth year, the guide singles out the UK’s leading advisors on issues ranging from pre and post-nuptial agreements to child protection and family governance. It assesses law firms across the country and ranks them based on a range of factors.

Cripps completed its merger with Pemberton Greenish on December 1 2018. The merged firm has 465 people, including 63 partners. With offices in London and Kent, the firm has more than 80 people in London and 12 people in the family team, including three partners. It has built a reputation as one of the premier private wealth, commercial and real estate firms in the south east of England. For more information on Cripps Pemberton Greenish, visit www.crippspg.co.uk

Alex Davies, who heads up the family law team at Cripps Pemberton Greenish, said: “We are delighted to continue to be recognised by eprivateclient as one of the UK’s leading firms. It is a fantastic testament to the commitment and dedication the team exhibits on a daily basis, ensuring that we always deliver the highest quality legal advice to our clients.”

Copy Deadline: News items for the December-January issue to be submitted by 9th November.

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