Business Connexions June 21

Official Magazine for Wandsworth Chamber of Commerce | Issue 14 | June 2021

Inside • Big Interview PETER RAMPLING

CCO, Community Fibre

Page 14

• The Person Behind the Business SARA MAY

Associate Director, Fine & Country Putney

Page 31

• 5 Minutes with...

TARIQ USMANI

CEO, Henley Homes Group

Page 34

BOOSTING SKILLS The route to economic recovery

Has Covid-19 affected you?

Are you more Worried, Isolated, Lost your routine, Do you feel low? We are here for you.

FREE NHS Talking therapies

If you’ve got things on your mind that are affecting your day to day life, talking to us about your problems can really help Wandsworth Talking therapies Call 0203 513 6264 or Wellbeing Helpline 0203 513 4907 Visit www.talkwandsworth.nhs.uk talkwandsworth @Talk Wandsworth - Wellbeing TalkWandsworthWellbeing

Wandsworth Workshops:

WELCOME & CONTENTS

Welcome to the latest Edition of the Wandsworth Chamber of Commerce Magazine WELCOME to the June 2021 edition of Business ConneXions, as you receive this issue, the Government’s Road Map to COVID recovery will have seen businesses planning for a delay to full reopening. Through the Chamber movement, we are pressing on Government to continue to support businesses and we will continue to work locally with Wandsworth Council to help with access to grants and other business support.

The Wandsworth Business – Have Your Say Forum is now held online on the 1st Wednesday of every month, and this is an opportunity to share your concerns and speak directly to senior officers from the Council – see our Events Page for further details and to register. We know that our businesses will continue to play their part in getting back to normal in the safest possible way.

Inside June 2021 4-5

Skills

During the last 6 months Wandsworth Chamber has worked extremely hard to deliver the Kick Start programme. Aimed at helping 16–24-year-olds into employment and fully funded by the Government, this is a great way for businesses to employ staff on a six-month contract, to perhaps, try out new things and at the same time help young people. Currently we have a large number of posts being advertised on the Job Centre Plus Vacancy boards and we look forward to helping many more businesses and youngsters.

We have many success stories and generally our Employers and Youngsters are enjoying the opportunity and forging great working relationships.

For more information email steve@wandsworthchamber.org.

We continue to thank all our Members who have stayed with us, to our Patron Members who

17 18 23

Economy 9 10 12 14 16

7

News Legal Battersea Big Interview Skills and Development

26 29

Stay safe and well.

Environment Health and Wellbeing

Advertising and Features Karen Hall e: karen@benhampublishing.com t: 0151 236 4141

The Person Behind the Business Chamber Events New members Starting Up

24 5 Minutes with ...

Scan the QR code with your phone camera to see our events and get them in your calendar app.

Publisher Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ t: 0151 236 4141 e: admin@benhampublishing.com w: www.benhampublishing.com

Editor Jez Davison e: Jez@benhampublishing.com

Wandsworth Chamber of Commerce

32 33 33

Enquiries Studio F8 (Le Bureau) Battersea Studios 80 Silverthorne Road London SW8 3HE t: 020 3633 6575 e: enquiries@wandsworthchamber.org w: www.wandsworthchamber.org

Published June 2021 © Benham Publishing

Steve Pinto CEO

31

Patron Focus Richard Burge Skills

Technology

have supported our work and to the new Members who have joined during these trying times.

If you know a business who is not a member, why not ask them to join Wandsworth Chamber and help to create a better business environment. We continue to urge everyone to actively promote and support a Buy Local, Shop Local, Help Local way of living.

With over 300,000 residents and in excess of 18,000 businesses in our borough, we have a great opportunity to really make a difference and hasten recovery.

34

Studio Mark Etherington e: studio@benhampublishing.com Media No.1810 Disclaimer Business Connexions is mailed without charge to all Chamber members and distributed to businesses in the Borough.

All correspondence should be addressed to the Editor at Wandsworth Chamber of Commerce.

Views expressed in publication are not necessarily those of Wandsworth Chamber of Commerce. Reprinting in whole or part is forbidden except by permission of the Editor. © 2021.

Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content.

Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

Our Patron Members

Business Connexions | 3

SKILLS

BOOSTING SKILLS is the route to economic recovery Last month Amazon took the unusual step of announcing a multi-million-pound training programme to upskill staff who are looking to leave the company to explore a new career.

4 | Business Connexions

SKILLS

“The problem of skills shortages has long hampered the UK economy, leaving employers struggling to fill job vacancies and raise productivity. The workplace is rapidly becoming more digital and automated, so businesses need more people with the technical skills for these changing jobs.”

Up to 5,000 new staff will be offered training as part of Amazon’s Career Choice programme, where the company pays course fees for its employees who’ve expressed an interest in pursuing a career outside of the company – something that’s designed to boost the skills and employability of British workers.

•

The move comes after a major new

over their options. Some have launched

report called for a root and branch reform

a new business venture; others have

of the UK’s training system to help

decided to embark on a new career.

businesses access the skills they need to boost industry productivity – and help get the UK economy back on track after the COVID pandemic.

The report from the Workplace Training and Development Commission (WTDC), which was established by the British Chambers of Commerce (BCC) and Indeed, identifies solutions to a series of obstacles for employers in using the current skills system, including issues of complexity, cost and inflexibility.

It provides a series of recommendations including: •

more bite-sized, flexible learning which supports people in work to gain new skills faster

•

a greater say for businesses on what type of skills training is needed at the local level

•

better support for people to retrain and move into higher earning roles

•

a renewed focus on digital skills and innovation

All of this is important in the context of the COVID pandemic, which has seen businesses lay off or furlough staff in their thousands. Those who’ve been affected have had plenty of time to mull

The problem for many of those in the latter camp is that they don’t have the skills to break into their chosen line of work – a point hinted at by Jane Boardman, chair of the WTDC. She said: “The problem of skills shortages has long hampered the UK economy, leaving employers struggling to fill job vacancies and raise productivity. The workplace is rapidly becoming more digital and automated, so businesses need more people with the technical skills for these changing jobs. But too often employers cannot

help for smaller firms to identify and

access the training they need and, as

invest in the skills needs of their

a result, are spending less and less on

workforce

training each year.

“The impact of the pandemic has made investing in adult skills more important than ever. Employers need a more joined-up and flexible system that can respond quickly to skills needs and opportunities.

“The last year has seen the economy placed under the greatest strain it has experienced in decades and the full impact on employment and growth has yet to be seen. As businesses rebuild and respond to the challenges ahead, a more agile skills training system will be crucial.”

Steve Pinto, chief executive at Wandsworth Chamber of Commerce, says: “At the Chamber, part of our role is to help businesses get the skills they need so they can flourish, both now and in the future. We’re working with range of businesses and education providers to tackle skills gaps and identify the skills and attributes that employers need in this fast-moving landscape.”

The UK government is trying to build a more agile training system through its Lifetime Skills Guarantee, which will give every adult access to a flexible loan for higher-level education and training at university or college, useable at any point in their lives. This will build on the extensive action already underway to revolutionise the skills and training offer across the country, including the introduction of new T-level courses and access to free, job-relevant “bootcamp” courses.

Business Connexions | 5

Fourth open letter to chamber members, from me, Martin Pocock

HR

Dear Chamber Members,

It is Martin here, owner of Pocock’s Chartered Accountants and Insolvency Advisors.

Hopefully your business is up and running with minimal restrictions. Once it is up and running the next step is to make sure that the business is viable and will provide an income for you and your family.

Business that are viable may have incurred liabilities over the lockdown period which will be difficult to repay in the short term. Check you have taken advantage of all the government schemes and have deferred payments plans in place with as many creditors as possible notably HMRC and your Landlords.

The Most Important thing when running a business

Make sure the business is paying you and you are not pumping personal funds into the business to keep it afloat. When you are paying money into the business it means you are not being paid by the business. Often money paid into a business short term is from expensive funding i.e credit cards.

If you have to pump short term funds into the business make sure it will be able to repay within a reasonable time period. Do a cashflow to make sure this will happen. I have come across directors who have not taken a salary for a business for over 1 year. By the time they consult me the money is effectively gone and often they have run up large personal liabilities.

This money would have been better spent on a new business or protecting the family home.

The rest of my letter is similar to the last one as little has changed and details the above.

Hopefully for you, you will not need my services but if you are in any doubt pick up the phone and call me on 07801178848.

Thanks to Steve Pinto and Wandsworth Council

I would like to thank Steve Pinto for all his hard work in setting up the Wandsworth Weekly Forums which have now gone to monthly.

These I believe were a great help to those in the Wandsworth business community especially the support he was given by Wandsworth Council and in particular Steve Diamond, Graham Russell and Councillor Aled Richards Jones.

Grants from Wandsworth Council

Up until your re-opening date make sure you are making use of the available Grants from Wandsworth Council. Graham Russell and his team are doing a great job in distributing the money available to them and we must applaud them. Remember it is your job to claim the

My background

For those of you who do not already know me from the regular chamber meetings, I have spent the last 30 plus years doing this king of work. I qualified as a chartered accountant with PWC and then worked in Australia for several years. I then chose to specialise in distressed situations and am very

grant so check the Wandsworth Council Website to see what you are entitled to claim. If you have any queries regarding your grant, then log into the Chamber virtual meeting at 11.00 a.m. on a Wednesday. Graham or one of his team are available to answer your questions.

The Chamber Wednesday morning virtual meeting is a great way to hear what is going on in the local area.

Finance

Be sure that you have applied for the maximum amount you can claim under the bounce back and Cbil loans from your bank. These loans are unsecured provided you are a limited company.

Whilst the government has not set out how the loans can be used, make sure these loans are not being secured on your assets and so increasing any amounts owing on a director’s loan account.

Marketing

Now is the time to review your marketing plan.

Check and see how COVID-19 has affected your market. Produce a marketing plan that ties in with the reopening of your business.

Check that your business is still viable.

Liabilities

Hopefully either you have been able to trade through lockdown or if not are in a position to re-open without have run up too many liabilities.

Many businesses will be viable but have run up large liabilities over the lock-down periods meaning that the owner/shareholders will not be able to draw a salary or pay dividends for a long period of time. All you will be doing is paying historic liabilities and potentially running up personal liabilities in order to maintain your family’s standard of living.

I want you to know that you can liquidate your business and start again if you need or wish to.

I want to warn you against funding a business from your and your family’s personal assets.

aware of the pitfalls and challenges which do not occur in the normal course of business.

This is a specialised area with very few true specialists! It is akin to sailing along a rocky coastline at night in a storm compared to crossing an ocean. I know where the rocks are and how to steer you round them.

This is common and once the pattern is set, a chain of events and circumstances can ensue until the business collapses and brings you and your family down with it.

It should be obvious if your income from the business is not covering your family’s outgoings, but this is very easy to ignore. The key factors to look for are: • Extending a loan on a credit card or getting an additional one • Accepting some parental support to ease your personal cashflow • Not repairing the car • Not spending some money on the leaky house roof • Your partner has to find additional work • Trimming or cancelling the family holiday • Difficulty in paying school fees You should check that your new business will be viable and provide an income for you and your family.

If a business does not provide for the standard of living you and your family desire, then you must surely ask yourself why you are doing it.

It is easy to believe there are no other options.

There are always options. For example, many people go to work for someone else after liquidating their business and find it a welcome relief!

It is entirely normal and legal to place a company into a Creditors Voluntary Liquidation, at any time and then start or do something new. If you, and your board do not understand this option and would like to explore this, then please get in touch.

My aim here is to protect you, your personal assets and your income going forward.

At this early stage I do not charge. Give me a call.

Stay safe and keep well.

Martin

I have plenty of testimonials which I can share with you and former clients who you can call should you wish to. I do not think its right to note them here in this very public setting.

So, give me a call or catch me on the weekly chamber meeting calls.

In formal language, I specialise in all aspects of corporate finance and insolvency including • Liquidations • Administrations • Creditors Voluntary Liquidations • Company Voluntary Arrangements • • High court winding up petitions • HMRC Time To Pay agreements •

Email: mp@pococksinsolvency.com

Call 07801 178 848

Pococks Chartered Accountants and Insolvency Advisors

ECONOMY

More Wandsworth firms plan to hire staff

A NEW SURVEY has shown an increase in the percentage of firms expecting to grow their workforce – but has also highlighted continued weakness and volatility in the retail, hotels and catering sectors.

The British Chambers of Commerce’s (BCC) Quarterly Recruitment Outlook for Q1 2021 highlighted ongoing weakness in the jobs market in the first three months of the year, with 60% of the 5,900plus businesses surveyed saying they had not attempted to recruit during the quarter.

However, the percentage of firms expecting their workforce to grow in the next three months rose from 19% in Q4 2020 to 27% in Q1 – the highest percentage since Q1 2020 and broadly a return to pre-pandemic levels. The proportion of firms expecting a decrease in their workforce dropped from 14% to 9%.

Recruitment during Q1 remained subdued with only 40% of surveyed firms seeking to recruit, but the picture varied significantly by sector. Only 20% of hotels and catering firms tried to recruit while retail and wholesaling also lagged at 34%. When it came to manufacturers and construction firms, though, 50% and 54% respectively had attempted to recruit in Q1.

Of those attempting to recruit, the percentage of firms facing hiring difficulties rose sharply from 53% in Q4 to 63% in Q1. Those reporting issues in finding staff were highest in the construction sector at 71%, up from 58% in Q4. In the retail and wholesaling sector, the percentage who encountered difficulties was

only 56%, although this still represents an eight-point rise from the previous quarter.

The construction sector also had the highest proportion of companies (34%) expecting their workforce to grow in the next three months. Retail and wholesaling came in lowest on this indicator, with only 22% expecting workforce growth. Hotels and catering showed a more volatile picture, with 26% expecting their workforce to grow, although the proportion expecting to reduce their staff levels was the highest amongst all sectors at 14%.

Responding to the findings, Jane Gratton, head of people policy at the BCC, said: “These new figures serve as a sharp reminder of how unevenly the jobs impact from COVID-19 has been distributed across different sectors, and the consequences this could have for different generations in the workforce.

“For inexperienced young people now entering the workforce, and those whose jobs have been lost during the pandemic, the labour market is

particularly competitive. While the furlough scheme has helped to protect many jobs, the severe restrictions on retail, leisure and hospitality businesses have reduced entry-level employment opportunities, while difficult business conditions have seen thousands fewer apprenticeship opportunities created.

“The Kickstart initiative must be extended and funded well beyond December 2021, together with a more streamlined and efficient process for employers. Extending employer incentives would support businesses in creating more apprenticeship and traineeship opportunities for young people. These measures, together with a temporary cut in employer national insurance contributions, will support job retention and recruitment for young people and others in the labour market.

“Government must also ensure that the skills system is responsive to the needs of employers and has the flexibility to deliver high-quality training solutions when and where needed.”

“These new figures serve as a sharp reminder of how unevenly the jobs impact from COVID-19 has been distributed across different sectors, and the consequences this could have for different generations in the workforce.”

Business Connexions | 7

HELLO WANDSWORTH, we would like to introduce ourselves, we’re Tooting Works, previously known as Trident Business Centre

We are a community hub providing adaptable, affordable and connected space at the heart of Tooting, Southwest London.

Tooting Works is a place that brings community together, with tenants renting our office space for over 20 years. Tooting Works offers a range of services from office and co-working space to meeting room hire and virtual office. The centre is home to the community, businesses, organisations, freelancers and entrepreneurs.

Tooting Works facilities have a range of benefits, to name a few the business hub has superfast broadband, a staffed reception, 24/7 access, car and bike parking, an onsite café and a community garden area. The centre is also a short walk

8 | Business Connexions

from Tooting Broadway station making it very accessible to the local Wandsworth community and surrounding boroughs.

Beyond providing a connected work space for over 80 businesses, Tooting Works’ aims to serve the wider Tooting community.

Tooting Works is a social enterprise and has proudly funded and supported the youth charity Business Launchpad, since 1998. The money invested into Tooting Works services get reinvested into Business Launchpad. From the funds Business Launchpad supports London youth, aged 16-30, to build enterprise skills, overcome barriers and become leaders to set up

their own business. Business Launchpad offers complete and personalised business guidance and support through 1:1 business coaching, enterprise workshops and programmes.

To hear more about Tooting Works services and space book a viewing or get in contact by emailing hello@tootingworks.co.uk or call 020 8516 7700.

If you’re a young entrepreneur or you know a young entrepreneur looking for business support get in contact with our charity Business Launchpad by emailing info@businesslaunchpad.org.uk

NEWS

Mission Kitchen

NEWS

JOIN US TOD AY

opens at New Covent Garden Market u

With full-time Mission Kitchen membership, you can enjoy dedicated use of your own bay in the shared kitchen, with two private workstations and unlimited access.

The 16,000 sq. ft site is located on the first floor of the market’s Food Exchange building and includes one of the largest production-standard kitchens in London, along with office and events space to be used by small and ambitious food businesses.

As a new string to the market’s bow, Mission Kitchen offers start-up businesses the opportunity to make amazing food with all the professional tools and equipment they need. From shared kitchens with flexible memberships, private kitchen units, office space, hot-desking membership, and a fully equipped training and development kitchen, there’s something for every budding food business.

A new chapter in New Covent Garden Market’s history starts on 6 June when Mission Kitchen opens its doors to its first members. back after an immensely challenging year. With London’s finest fresh produce suppliers on our doorstep, and opportunities to collaborate with some of the UK’s most exciting food brands sharing the Food Exchange building, there couldn’t be a better place for Mission Kitchen to open its doors. We now can’t wait to meet our first group of members.” u

Mission Kitchen will accept further applications from June onwards.

Visit the Mission Kitchen website for more information: https://www.missionkitchen.org/apply

As the business hub of Wandsworth, your Chamber is influential in helping to create the right business environment for local companies to flourish.

Mission Kitchen will include a café and bar, with a seasonal menu. It’s a key part of the market’s redevelopment program and more than 30 businesses are already on board to become Founding Members during the twomonth soft launch period.

“After the trials and tribulations of 2020, we are hugely excited to finally be opening Mission Kitchen at New Covent Garden Market,” says Charlie Gent, Co-Founder, Mission Kitchen.

“We hope that the project will play a positive role in helping London’s food sector bounce

u With part-time membership, you can book shifts ‘on-demand’ in a top-notch, open-plan kitchen, where you’ll work alongside other food makers.

Brown & Proud

It is with great pleasure that I am pleased to announce the launch of my first book called Brown & Proud. It is an autobiographical tale of an Asian family from India settling in England in the hope of securing their future in the promised land.

I spent many hours over the years contemplating about writing this book.

However, there was always something else that took priority, and I never seemed to be in the right mindset to start it.

Finally, I have put fingers to the keyboard and have produced a book which will make you laugh out loud a lot and maybe even cry a little, as I write about the trials and tribulations of living as an Asian woman in a western world.

From being bullied at school to other challenging times, I felt that if just one person reads my book and it helps them to overcome their fears, then the book has not been written in vain.

My journey throughout the book has shaped me towards what I do now, a Life Therapist. I have started my own Health and Well-Being company called rmjtrainingservices.com, written numerous articles in magazines including this one, and

Whether you are part of a large organisation or work from an office at home, there are many good reasons for joining the Wandsworth Chamber of Commerce.

have changed my outlook to a more positive state simply by believing in myself and pushing my capabilities to the next level, without a sense of fear and trepidation. I overcame the difficulties my family and I had experienced, and it has made the person that I am today and for this I feel very proud to be an Asian woman in the multi-cultural society we now live in.

Thank you in advance to all of you who purchase this book, as I hope it will give you as much pleasure reading it as it did whilst I wrote it, and perhaps help you to conquer your fears.

Through membership you have the ability to use our “business voice”, the opportunity to meet key stakeholders, network and do business with many other local businesses that you won’t find anywhere else.

So, do it now, online, and start enjoying the many benefits on offer. www.wandsworthchamber.org

For more information or to discuss how we can help you, please contact us at: Wandsworth Chamber of Commerce

020 3633 6575 enquiries@wandsworthchamber.org

It is available to buy on Amazon as a paperback or kindle. Please read it, review it and share it as It’s well worth a read!

Reeta Minhas-Judd, Founder of RMJ Training Services info@rmjtrainingservices.com www.rmjtrainingservices.com

Business Connexions Connexions || 9 Business 9

LEGAL

The Covid pandemic has had a considerable effect on commercial tenants and their relationship with their landlord.

Rapid Government policy changes and updates may have made it difficult to stay up to date on the support and options available to keep your business healthy.

We feature some frequently asked questions that may help you find some clarity.

Can I arrange more time to pay the rent?

Can I terminate my lease?

Landlords could serve a statutory

Rent remains payable as per the terms of the lease. You should check your lease to see if there is a rent suspension clause. This might suspend the rent in certain circumstances, but usually only where the property has become uninhabitable as a result of an insured risk. You might find the clause is triggered only if the property has been damaged or destroyed, meaning that the coronavirus is unlikely to trigger a rent suspension.

The Government has not announced any measures allowing for leases to be terminated early by either party as a result of coronavirus. Broadly speaking, you can probably only terminate your lease if the term has expired or is about to; by negotiating an agreed surrender with the landlord; or by exercising a break clause in the lease.

unpaid after 21 days, your landlord

Consider asking your landlord to come to an arrangement for a rent reduction or deferment. Consider: 1. How long will the arrangement last? Will there be any option to renew the arrangement?

2. Will interest be payable?

3. Can your landlord withdraw the arrangement, and in what circumstances?

4. Will it be personal to you and your landlord, or can an assignee of the lease take the benefit?

Any agreement you reach should be formally documented, for example in the form of a side letter, so that you are both clear on your obligations.

10 | Business Connexions

If you do intend to exercise a break clause, check whether there are any conditions you need to comply with before exercising the break.

A common condition is that all rents must be paid up to date. If a rent suspension has been agreed, this condition would need to be waived by the landlord before the break could be exercised. You may want to include wording to this effect on any side letter agreeing a rent suspension.

What powers do landlords have?

Currently, your landlord may not enforce a right of forfeiture for non-payment of rent in relation to a business tenancy until after 30 June 2021. That period may be further extended.

demand seeking payment of rent arrears. If a statutory demand is could petition the court to wind up your company.

However, new legislation means that no winding-up petition can be presented in respect of a statutory demand served on a company between 1 March 2020 and 30 June 2021.

Regardless of when a statutory demand was served, no winding up petition can be presented until after 31 June 2021, unless the creditor has reasonable grounds to believe coronavirus has not had a financial effect on your company, or you would not have been able to pay your debts in any event.

Landlords are still able to bring money claims through the courts.

As a tenant, you do need to be mindful that arrears are still accruing even if landlords’ enforcement options are currently restricted: as it stands, once the restrictions are lifted, landlords will still be able to recover arrears with interest.

LEGAL

Landlords could serve a statutory demand seeking payment of rent arrears. If a statutory demand is unpaid after 21 days, your landlord could petition the court to wind up your company.

However, new legislation means that no winding-up petition can be presented in respect of a statutory demand served on a company between 1 March 2020 and 30 June 2021.

How will the virus affect lease renewals?

Under the Landlord and Tenant Act 1954, the valuation date for determining the rent payable under a new lease is, broadly speaking, the date of the hearing.

Interim rent is payable from the earliest date that could have been specified in the landlord’s section

in the time between the old lease

market, landlords may be more

and the new one.

willing to negotiate terms in order

Many tenants served section 26 notices to try to get the benefit of lower rents as the market fell following the first lockdown. While social distancing rules are now gradually relaxing, the market remains volatile and specialist valuation advice should be sought from a surveyor.

to avoid having their properties sit empty for long periods, costing them money. Constructive dialogue between you and your landlord is the best opportunity for you both to weather the storm.

The Government has announced it will be reviewing commercial landlord and tenant legislation in this year.

What should I do if I don’t think I can keep trading?

It has hinted that it may introduce

are exceptions where market

Ultimately, landlords do not want

It remains to be seen what that might

conditions change significantly

empty properties. In a difficult

mean in practice.

25 notice or the tenant’s section 26 request. Interim rent is usually set at the same level as that payable under the new lease, though there

Ed Cracknell

Partner Direct: +44 (0)20 7440 4818 ed.cracknell@russell-cooke.co.uk

Guy Evans

Associate Direct: +44 (0)20 7440 4823 Guy.evans@russell-cooke.co.uk

legislation to protect tenants where they are unable to negotiate arrangements with their landlords.

russell-cooke.co.uk +44 (0)20 3826 7550

Business Connexions | 11

BATTERSEA

BATTERSEA POWER STATION

hails major milestone History was made at London’s Battersea Power Station as the former coal-fired power station opened the doors to its first ever residents following a major transformation to restore and repurpose one of the capital’s most loved landmarks.

Homeowners were handed the keys to their new homes in the Grade II* listed building following completion of Switch House West, the first major element of the power station to complete.

The rest of the building will be completed in stages throughout the rest of the year, with residents moving into the Boiler House and Switch House East in the coming months.

The occasion was marked with a special public performance by members of the London Symphony Orchestra, alongside Battersea Power Station’s own community choir, as visitors and residents enjoyed al fresco dining at the restaurants and bars along the riverfront. A light show with a special ‘welcome home’ message to residents was also projected on to the front of the power station and light installations were illuminated in Circus West Village as part of a host of activities to celebrate the milestone.

Half a million square feet of office space in the building is also set to be handed over to Apple this summer to commence the fit-out of its new London campus. Retail and F&B brands will begin fitting out their units later in the year ahead of the Power Station

opening to the public from next year. The Northern Line Extension is on track to open from this autumn, with a new Zone One London Underground Station at the Power Station significantly enhancing the connectivity of this part of London. Much progress is also being made to Electric Boulevard, the third phase of the project which comprises buildings to the south of the Power Station

by Gehry Partners and Battersea Roof Gardens.

The Power Station – recognised worldwide as a cultural and architectural icon – is at the heart of one of central London’s largest, most visionary and eagerly anticipated new developments, involving the transformation of a 42-acre former industrial brownfield site into a thriving new town centre for London. It comprises new homes, shops, cafes, restaurants, offices, event spaces and more than 19 acres of public space including a six-acre park.

Dato’ Ahmad Pardas Senin, chairman of Battersea Project Holding Company, said: “As custodians of this globally significant building, it is with great pleasure that we welcome residents into the Power Station for the first time in history.

“This is a proud day for Malaysia and the consortium of shareholders who transformed this historic building into a sustainable city living address while restoring the landmark and giving it a new lease of life.”

Datuk Wong Tuck Wai, chairman of Battersea Power Station Development Company, said: “Strong progress continues to be made across the entire project, and we are delighted to see the Malaysian Vision for this thriving new London neighbourhood now becoming a reality. Congratulations to the team who have worked relentlessly to see this through, especially during this challenging COVID-19 pandemic period.”

Simon Murphy, CEO of Battersea Power Station Development Company, said: “Thanks to all of the shareholders and their unwavering commitment, together with all those involved in the restoration of this landmark building, we can confidently say that the Everest of Real Estate, which the Power Station was once famously nicknamed, has finally been scaled.

“Our Power Station residents join an already thriving community of people living, working and enjoying

this new riverside destination.

Following this latest significant milestone, we now look forward to completing the remaining elements of the Power Station ahead of opening to the public next year.”

Once open to the public, Battersea Power Station will house over 100 shops, bars and restaurants, as well as unique events and leisure spaces including the Chimney Lift Experience, which will be operated by global events and entertainment leader, IMG. The glass elevator will transport visitors 109m up inside one of the Power Station’s iconic chimneys before they emerge at the top to enjoy unrivalled views of the capital’s skyline.

u London

Symphony Orchestra Welcome First Residents at BPS - Ian Gavan Getty Images

POWER TO CONNECT celebrates one year anniversary and announces digital skills pilot scheme u

Donations being made to Power to Connect.

Credit Benoit Grogan-Avignon

We are pleased to announce that Power to Connect, the campaign launched

by Battersea Power Station and Wandsworth Council to tackle the issue of digital poverty and support families who were struggling to home-school and stay digitally connected during the COVID-19 pandemic, has celebrated its one-year anniversary.

12 | Business Connexions

Since launching in April 2020, the laptop and tablet refurbishment project has collected, refurbished, and donated over 1,200 devices to local organisations and more than 76 schools in Wandsworth.

Following a successful first year, Power to Connect continues to work with businesses and members of the local community to coordinate the sustainable redistribution of devices to those who need them most in Wandsworth and plans to launch a Digital Skills Pilot Scheme. This will be led by the project’s IT volunteers, who will deliver sessions in schools and at community spaces to ensure families who have been given a device are confident enough to be able to use them correctly, look after the device and keep themselves and their children safe online.

u Power

to Connect Volunteers. Credit Benoit Grogan-Avignon

It would be great if you could continue to help raise awareness of the project and its work by sharing the information across your social media channels tagging @PWRtoConnect, @Batterseapwrstn and @wandbc

Business Connexions | 13

BIG INTERVIEW

Better internet for all Peter Rampling CCO of Community Fibre Peter Rampling admits that when he started out in the telecoms industry in 1986, he had no idea how much it would evolve in the following years. In truth, you’d be hard-pushed to find anyone who could have predicted the revolutionary changes in the industry, which have affected all of our lives in so many different ways.

Change is a watchword at Peter’s company, Community Fibre, which is in the middle of an ambitious project to roll out 100% full fibre broadband across one million London properties by the end of 2023.

Peter, who joined the company as chief commercial officer 18 months ago, says: “We’re trying to bring faster broadband at a fairer price to more Londoners and progress has been exponential. In 2020 we had connected around 100,000 properties and this year that number has risen to 250,000.

“In Wandsworth alone, 38,608 properties have already been enabled, most of them council properties. The local council is a really go-ahead organisation, one which embraces fullfibre broadband and understands how it can help to drive business growth.

14 | Business Connexions

“I have no doubt that we’ll hit our overall target of one million by the end of 2023 – possibly even sooner than that.”

Working with councils, housing associations and private landlords, Community Fibre rolls out and operates its own dedicated full fibre network, running fibre optic cable all the way into the home or business for maximum speed, reliability and efficiency.

There’s no copper wiring in sight, and the company use Openreach ducts to roll-out its full fibre network across the city, meaning that there’s no need to cause disruption to properties by digging up nearby roads to install the infrastructure.

Peter says: “This enables us to install full fibre at reduced costs, which can then be passed on to the end customer.

Our ambition is to bring fast, reliable,

affordable broadband to as many Londoners as possible, especially those who need it most.

“Almost every business I know relies on fast broadband and reliable internet connection, even some of those bricks and mortar industries that previously operated offline. In one of our surveys, 86% of London SMEs felt they needed good broadband to thrive and most said they weren’t currently getting it.

“With more companies operating hybrid working models, it’s vital that employees who work remotely have the infrastructure in place to be able to carry out their jobs effectively. This is vital because companies need to be as efficient and productive as possible as they try to get Britain’s economy going again after COVID. The infrastructure in London at the moment is woeful; there was a lot of investment in copper

BIG INTERVIEW

Peter Rampling With more companies operating hybrid working models, it’s vital that employees who work remotely have the infrastructure in place to be able to carry out their jobs effectively.

This is vital because companies need to be as efficient and productive as possible as they try to get Britain’s economy going again after COVID. The infrastructure in London at the moment is woeful; there was a lot of investment in copper lines many years ago and not much investment since.

We feel that we can address this problem with 100% full fibre.

lines many years ago and not much investment since. We feel that we can address this problem with 100% full fibre.”

Peter speaks with 35 years’ experience of the telecoms industry behind him. He joined BT’s undergraduate entry programme in 1986, initially undertaking B2B marketing for its Approval Test Lab before rapidly ascending the career ladder. He moved from the fixed business into the wireless business as 3G consumer head in 2000.

In 2002, when BT demerged its mobile division and introduced the O2 brand to the market, Peter looked after O2’s business customers before moving into the consumer division.

He was then headhunted to take up the position of chief marketing officer at Telefonica O2 in Germany, after which he was promoted to other senior roles within the company.

Four years ago, he took on the chief commercial officer role at Digicel

Group, a mobile phone network provider operating in 31 markets across the Caribbean, Central America and Oceania regions, and led a major project to standardise the company’s commercial activities across 24 countries.

Two years later he returned home and assumed his current role in December 2019. Whilst he’ll remain focused on the commercial imperatives behind Community Fibre’s full fibre roll-out, he’s also mindful of the need to support the local community and make broadband accessible to as many people as possible.

“We provide free Gigafast broadband to more than 90 community centres, giving highspeed internet access for training, work, education and community projects,” he says. “We also ensure that our lowest-cost products are made available only to people on benefits. Our belief is that everyone deserves access to the best internet for the fairest price.”

the inside story: Favourite food? Italian.

Favourite tipple? Wine.

What’s your favourite place in London? The waterways, be that the river or canals.

One word that best describes London’s spirit? Community.

Best thing about doing business in the borough? Knowing that we’re making a material difference to how people work, learn, run their busy lives and at the same time provide fun and entertainment.

How do you spend your downtime?

I like to run along the Thames and go out to meet family and friends in London’s amazing pubs and restaurants.

What are your key strengths as a manager? Translating strategy and goals into practical results, balancing short-term and long-term considerations, and promoting my desire to make a difference.

And your limitations? I need to be mindful that different people might not see the world and those opportunities in the same way that I do.

Famous person you’d most like to spend dinner with? Warren Buffet.

Most interesting fact about yourself? I am actually related to the actress Charlotte Rampling.

Favourite saying? If you keep walking into the kitchen, you’re not going to end up in the bathroom… you need to change things to get a different result.

Business Connexions | 15

Skills and Development

SHOW ME THE MONEY but I want other stuff too!

By Dr Paul Aldrich, senior lecturer at Roehampton Business School, University of Roehampton, and an expert in coaching and behavioural change.

“Show me the money” is the immortal line from the American football player, Rod Tidwell, played by Cuba Gooding, Jr., in the film Jerry Maguire.

In the end it wasn’t just about the money and that is the message of this short article.

“The more powerful motivating factor is the intrinsic reward we feel for undertaking activities which we enjoy for themselves, things that fill us with a sense of meaning and help us fulfil our perceived purpose in life.”

16 | Business Connexions

For businesses and individuals, the past twelve months has put great strain on cash balances.

Therefore, employees will be acutely aware of what is in their pay packets and businesses on the size of their payroll. The good news for both is that once people have enough money to cover the basics in life then, for many, money starts to fade as a source of motivation.

Studies have shown time and time again that we are also motivated by other factors, and that 85% of our satisfaction is derived from aspects of life that are not related to things like titles and financial success. These are extrinsic rewards which have the power to motivate us in different ways depending on our personality and circumstances. They are external rewards for what we do.

The more powerful motivating factor is the intrinsic reward we feel for undertaking activities which we enjoy for themselves, things that fill us with a sense of meaning and help us fulfil our perceived purpose in life. Growth of our professional competency, being trusted and having the autonomy to make decisions, and the relationships we have with our colleagues all contribute to this.

Therefore, when you are designing your employer value proposition to hire and retain talent, don’t just consider the financial reward. Yes, pay fair market rates as you will not be able to attract the quality of talent you aspire to, but consider providing short online courses to increase areas of expertise, where possible design work to have a degree of flexibility, give people responsibility for giving you innovative ideas and participation in decision-making, and create a collaborative, positive, psychologically safe working environment.

Augmenting fair market rates with a thoughtful, and developmental, leadership style will help you to reduce workplace disillusionment and increase the performance of your team without solely focusing on “showing them the money”.

PATRON FOCUS

COUNCIL HELPS businesses navigate COVID pandemic Wandsworth Council has spent the last 16 months supporting businesses through the worst pandemic in living memory. From giving guidance on how businesses can reopen safely to promoting the “shop local” message so they can trade with each other, the Council has been with the business community every step of the way, providing as much support as possible so they can kick-start an economic recovery.

The Council has worked closely with Wandsworth Chamber of Commerce and its members for many years and was one of the Chamber’s inaugural patron members.

According to Mark Maidment, chief executive of Wandsworth Council, it was a logical step for the Council to assume patron status.

Mark, whose remit also covers Richmond Council, says: “It provides a tangible recognition of the Council’s support for the Chamber and the borough’s business community.

We thought it was a great funding model that gave more prominence for the Council and more financial stability for the Chamber. It was easier than the previous ad hoc sponsorship of different events and initiatives.

“It highlights the importance the Council attaches to the borough’s business community and helps us to engage with local business owners and entrepreneurs. This has been incredibly important in the last year when effective communications with business have been essential. Officers and members are regular attendees at Chamber events, which allow us to hear the views of business and informs the work of the Council. The annual Business Awards are a great celebration of the borough’s business community – we can’t wait for them to return!”

Whilst economic conditions have been extremely challenging due to the pandemic, Mark believes that there are many benefits of doing business in Wandsworth.

“The Council has always appreciated the role local businesses play, not only as generators of jobs and wealth but as part of our community,” he says.

“Wandsworth’s businesses regularly contribute to local initiatives such as the Power to Connect project run by Battersea Power Station, which helped get reconditioned laptops and devices to children so they could continue their learning online during the pandemic. Businesses will be at the heart of the borough’s post-pandemic recovery and the renewal of our high streets.”

MARK MAIDMENT

“Wandsworth’s businesses regularly contribute to local initiatives such as the Power to Connect project run

by Battersea Power

With the successful COVID vaccination roll-out in full swing, there is growing hope for a much brighter future.

Station, which helped

Mark says: “We’re cautiously optimistic that things are returning to a new normal and we’ll continue to help businesses as they plot an economic recovery.

laptops and devices to

“We’re proud of the support we’ve provided so far. The most tangible form of support has been the distribution of millions of pounds of government grant funding since the first lockdown. We’ve also provided advice and support to help high street businesses to trade safely as well as supporting outdoor trading through free pavement licences and temporary pedestrianisation schemes such as that at Northcote Road and through the Wandsworth Enterprise Hub (wandsworthenterprisehub.com) we’re supporting more businesses than ever to start up and grow.”

get reconditioned children so they could continue their learning online during the pandemic. Businesses will be at the heart of the borough’s postpandemic recovery and the renewal of our high streets.”

Business Connexions | 17

RICHARD BURGE LCCI

Better together Richard Burge, CEO of London Chamber of Commerce and Industry (LCCI), explains why it’s so vital that the capital’s chambers work together for the good of the economy…

London is the jewel in Europe’s crown and its importance cannot be overstated. It’s a hub for global trade and is central to the performance of the UK economy.

One of the key benefits of London’s economy is its diversity. There are around 800,000 businesses here, of which about 470,000 are VATregistered.

18 | Business Connexions

People who work here come from all over the world, not just the UK, and each of the 32 boroughs in the capital have their own strengths and challenges.

This diversity means that it would be impossible for one chamber of commerce to oversee all of the business activity in London. One part of my role is to assist local Chambers in working together to support businesses and promote London as an international destination for trade.

This is beginning to happen, although there are still challenges to navigate.

Some of London’s boroughs don’t

RICHARD BURGE LCCI

with this important region, even if we have to redefine some of the terms and conditions upon which this relationship is based.

The debate should now be centred around how we – and London in particular – re-evaluate our trading relationship with the EU. London is still a global city and can benefit the EU, and vice-versa. We might not be part of the EU any more but that doesn’t mean we can’t have a healthy trading relationship with this important region, even if we have to redefine some of the terms and conditions upon which this relationship is based.

have any chamber coverage so that’s something which needs to be addressed. Parts of London are hampered by high unemployment and there are skills gaps in certain areas.

The other key challenge is how to navigate the fall-out from Britain’s exit from the European Union. There are people on both sides of the divide

who are still fighting yesterday’s battle. Brexit has happened and it’s time to move on. The debate should now be centred around how we – and London in particular – re-evaluate our trading relationship with the EU. London is still a global city and can benefit the EU, and vice-versa.

We might not be part of the EU any more but that doesn’t mean we can’t have a healthy trading relationship

Despite these challenges, I’m optimistic about the future.

London has a lot to offer the world and still has an enviable reputation as a global destination for trade.

It has core strengths in key sectors such as bio medical sciences, advanced manufacturing and technology, and in recent times has attracted several disruptive, high-growth businesses that are making their mark here. Britain’s departure from the EU has encouraged some businesses to explore and capitalise on markets further afield; building partnerships all over the world and adopting a global outlook will be important in the post-Brexit era.

Meanwhile, the successful COVID vaccination programme in the UK has boosted confidence in the business community and given everyone hope that the worst of the pandemic is behind us. There’s a feeling that businesses are now looking forward, not back, and getting on with the job of building partnerships, ramping up trade and improving their balance sheets.

London will be at the centre of the UK’s economic recovery and it’s vital that businesses get the right support, both on a practical level and a policy level. Local chambers have a significant role to play in offering practical support to businesses and lobbying government to ensure that policies create an environment in which businesses can grow and flourish.

Business Connexions | 19

SOCIAL MEDIA INFLUENCERS Are you getting top-notch finance advice?

An influencer gets in trouble

Picture Courtesy: instagram.com/champimi

Take the example of Champ Imi, a model facing some challenging questions while filing his annual returns. Being a social media influencer and having unconventional sources of income, he was clueless about his tax obligations.

An influencer is born Social media influencers are increasingly becoming quite popular these days amongst people and brands alike. This is primarily due to the advent of applications such as TikTok, Instagram and new features in well renowned platforms such as YouTube, Facebook, and Twitter.

Realizing this, Lanop Accountants has launched services that cater specifically to this segment of the market based on their unique needs and requirements. This way market gap for accounting services for social media influencers can be addressed.

Now, since influencers have traditionally ventured into this territory without any detailed thought regarding the requirements for compliance while solely focusing on what they do best i.e. content creation, Lanop Accountants seek to change all that and offer a solution that creates a win-win situation for all stakeholders.

Customized services for social media influencers By providing services encompassing business structure advice, bookkeeping, payroll, annual accounts, cashflows management, VAT returns, advice on overseas income and profits, tax planning, accounting compliance, assistance with HMRC record checks, savings and investment advice, intellectual property protection, industry and market analysis, structuring operations for global market, scrutinizing financial elements of contracts along with many other customized services, Lanop Accountants strive to have a positive influence on financial front to maximize value for social media influencers.

For instance, YouTube channels operating in different countries usually have different incomes despite having similar metrics which can have unexpected implications for the creators. Using its wealth of knowledge and skills, Lanop Accountants play a pivotal role in determining an optimal way of creating channels, selecting location that guarantees maximum returns for the influencers so they can live their best life while increasing their earnings.

Additionally, Lanop Accountants’s precision and careful analysis regarding the course of action to be adopted by bloggers, vloggers, youtubers, instagrammers, content creators,

20 | Business Connexions

streamers, and gamers can help influencers make the most out of their craft – and that too, while remaining on the right side of the law.

As a result, social media influencers can focus on capitalizing on trends, influencing people while Lanop Accountants explores new avenues for growth that are fully compliant and create superior value that has the potential to go viral as well.

Discovering new revenue streams With Lanop Accountant’s sophisticated analysis and research, influencers can even benefit in a number of ways and score valuable sponsorships, product endorsements, and increase advertising reach among other revenue generating activities to amplify their social media influence even more.

On top of it, Lanop Accountants even customizes the services as per influencers’ need while helping them discover alternative revenue streams.

As part of its service offerings, Lanop can even suggest potential business opportunities in line with influencer’ forte, help create a coherent image, and provide additional mileage to their buzzing social profiles.

However, as this is relatively lesser-known part of what the social media influencers are required to do, people are mostly unaware of the need to keep compliances in order.

It is only after they receive a notice by legal authorities that they realize the importance of having a reliable advisor and making timely disclosures.

Narrating his anguish, he stated: “As a social media influencer with unconventional means of income, I was unsure on how to deal with the tax authorities and correctly classify my income.

My lack of accounting knowledge also did not help as I had no clue on what to do!

Since I am regularly offered endorsement deals by a number of brands from all over the world, it often becomes tricky to ascertain the correct amount of money I owe to the authorities.”

It’s never too late Instances like these are just few examples of what influencers run into and deal with behind the scenes and why they need Lanop Accountants’ financial services.

Unfortunately, most influencers often understand the importance of a good adviser only after running into some legal troubles and being unable to determine suitable solutions themselves.

With that said, it is never late for influencers to opt for accounting services and take care of their compliance matters well in advance. By engaging Lanop Accountants, influencers can be sure to avoid troubles before they even arise and make their lives simpler and stress-free.

In this way, creators can focus on what they do best: creating interesting, engaging, and impactful content for their followers while generating good income for themselves in the process.

Therefore, if you too are an influencer or happen to know one, just sign up for Lanop’s accounting and advisory services at your earliest and witness a world of possibilities never seen before.

www.lanop.co.uk +44 (0) 20 8392 9375 info@lanop.co.uk

“As a social media influencer with unconventional means of income, I was unsure on how to deal with the tax authorities and correctly classify my income. My lack of accounting knowledge also did not help as I had no clue on what to do!”

Picture Courtesy: instagram.com/champimi

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Business Connexions | 21

WORKFORCE TRAINING South Thames College works with local employers to support them with training and development needs.

Apprenticeships • We’ll identify how and where an apprentice can benefit your business • We’ll help you recruit the right candidate • We’ll assist you to access appropriate funding and grants

Workforce Skills We can help you identify skills gaps, recommend training and professional development for your staff, and help access funding where appropriate We can design Government funded pre-employment courses to help you fill vacancies and support your recruitment

Bespoke and Commercial Training • We can help your business with all its staffing needs • We can design programmes specifically for you

Contact our Team today: 020 8918 7735 business@stcg.ac.uk stcg.ac.uk/employers

Free Online Professional Development Training for Your Staff Find out more at stcg.ac.uk/employers/ workforce-training-development

Part of the South Thames Colleges Group

South Thames College Supports Local Businesses and Individuals with Launch of Academy Programme

Over the last 9 months South Thames College has proactively been supporting local businesses as they recruit new staff for reopening, by designing and delivering short courses that prepare applicants for a job interview with the company.

The programme has been delivered across a range of sectors, including adult social care, retail, and the Civil Service.

During the 5-day programme learners develop new skills and understanding of the relevant sector, in addition to 2 accredited qualifications.

There is no cost to businesses in being part of the Academy programmes, and many have commented

on how it has helped them to attract high-quality staff.

Learners are referred to the programmes by a number of different sources, including local DWP Job Centre Plus offices, and the National Careers Service.

To date 32 candidates have gained employment, having completed the Academy programme with South Thames College, and successfully passed the job interview on the final day of their course.

If you think an Academy programme could support your business in recruiting new staff, please contact Chris Dodd (Head of Employability & Professional Training) at the College via: chris.dodd@stcg.ac.uk who will be happy to discuss this with you.

Business Connexions | 23

TECHNOLOGY

“Masters of change” required to shape digital future

After the huge disruption caused by COVID-19 in the last year, businesses are looking to get back on track and build for the future.

24 | Business Connexions

TECHNOLOGY

While it’s tempting for companies to stick to what they know, they must become leaders and “masters of change” That’s the bold message in Accenture’s Technology Vision 2021 study, which outlines five key trends that leaders must embrace to build a better future.

Study claims that there’s no leadership without tech leadership, and that the recent rapid digital acceleration has put technology at the heart of global leadership.

Entitled “Leaders wanted: masters of change at a moment of truth”, the study claims that there’s no leadership without tech leadership, and that the recent rapid digital acceleration has put technology at the heart of global leadership.

Technology has sustained us through the pandemic and now continues to redefine how we work, live and interact. According to Accenture, these are the key tech trends that leaders must embrace to forge a better future: • Architecting a better future: companies will now be competing with each other on their technology architecture.

Enterprises can custom-tailor every layer of it now, but building and wielding the most competitive stack means thinking differently.

Business and technology strategies must become indistinguishable. Whoever gains the upper edge on technology stands to emerge as number one.

• The power of massive, intelligent digital twins: growing investments in data, artificial intelligence (AI) and digital twin technologies are giving rise to a new generation of business and intelligence.

Call it the mirrored world.

More of the physical world is represented in digital space – with models of whole factories, supply chains, product life-cycles and more. It’s ushering in new opportunities for enterprise leaders to bring data and intelligence together, ask and answer big questions, and reimagine how they operate, collaborate and innovate.

• The democratisation of technology: technology is democratising. Natural language processing, low-code platforms and robotic process automation are adding a grassroots layer to enterprise innovation strategies.

With democratised technology, every employee can be an innovator, empowered to create technology-driven solutions on their own.

• Bring your own environment: at the start of the pandemic, enterprises ignited the biggest workforce shift in living memory by sending people home and doubling down on technology solutions to keep them productive.

In doing so, they have made work possible, not just from home, but from anywhere.

• A multi-party system’s path through the chaos: with multiparty systems, enterprises can gain greater resilience and adaptability, share data more seamlessly and set new standards for their industries.

In the face of the global disruption of COVID-19, they are learning that they are stronger together.

Business Connexions | 25

ENVIRONMENT

Tackling climate change through Nanotechnology CREW is always looking to find new technologies in the fight against climate change and one of our favourites is Hydromx, a nanotechnology heat transfer solution for heating and cooling systems.

26 | Business Connexions

ENVIRONMENT

The product cuts heating demand by up to 30% (plus associated carbon savings) by taking more heat from the boiler or heat pump, delivering it faster and hitting the desired temperature quicker.

You can expect to save money on your bills and improve air quality while extending main appliance life. The product is equally effective for heat recovery and closed loop cooling systems.

Hydromx is used by the NHS, Forest Green Rovers FC and is even used in the Empire State Building.

CREW has already used the product in three civic buildings and will be installing it at the Polka Theatre, Wimbledon, this summer.

Upheaval is minimal with either a simple flush or power flush of the system followed by the pumping in of hydromx into your raditors.

Home systems can be installed in half a day and commercial systems in one to two days.

To find out more, contact us at Info@crewenergy.london

Hydromx is used by the NHS, Forest Green Rovers FC and is even used in the Empire State Building. CREW has already used the product in three civic buildings and will be installing it at the Polka Theatre, Wimbledon, this summer.

Travel Matters launches challenge to accelerate drive to net zero Travel Matters is the first company in the travel sector to join the Net Zero Challenge, a digital platform it will use to meet its sustainability targets.

The platform launched as a website and app, with more than 30 carbonsaving activities covering recycling, sustainable travel, energy saving, biodiversity quizzes and more.

The Net Zero Challenge, provided by sustainability engagement experts Jump, motivates employees to practise behaviours that reduce their carbon emissions individually and within their organisation.

In return, employees are awarded “Green Points”, with the top-performing individuals and teams winning vouchers and charity donations for charities including Trees for Cities and the Galapagos Conservation Trust.

The challenge uses competitive elements to encourage participants to reduce as many emissions as possible, with a sector leader board comparing performance of organisations within the travel sector.

Currently Travel Matters is topping the leader board with nearly 1,500 positive actions completed in the last month alone.

These actions have prevented around 1,270kg of carbon emissions.

The Net Zero Challenge provides Travel Matters with a practical tool to engage its people in the race to net zero whilst increasing the agency’s positive social impact as a travel business.

Maryna Shcherbakova, senior travel advisor at Travel Matters, said: “We’re finding the Net Zero Challenge is a great way to get our team engaged in sustainability, which for us as a travel business is really important. It’s a lot of fun, the app is really easy to use and one feature I really like

is the leader boards as we want to be the best in our sector!”

Travel Matters is pushing for change within the travel sector, encouraging other travel businesses to commit to change to guarantee a sustainable future. The agency is a supporter of the Future of Tourism coalition and member of Tourism Declares a Climate Emergency.

Karen Simmonds, founder of Travel Matters, said: “We accept that we need to cut our global carbon emissions, and believe travel has a key role to play: we want to make travel matter. By using the Net Zero Challenge, as a team we’re having a positive impact and reducing our carbon emissions.

By encouraging trade suppliers and our travel partners to make similar commitments, I’m hopeful that the travel sector as a whole can respond to the need for urgent action and accelerate the transition towards a net zero carbon future.”

The Net Zero Challenge is delivered by Jump, which has been providing engagement programmes in sustainability and well-being to clients across the private, public and university sectors for more than ten years.

Josh Cleall, director of Jump, said: “The travel sector has a real window of opportunity to lead the charge as we transition to a new normal.

We’re delighted that Karen and her team at Travel Matters are the first in the travel sector to join the Net Zero Challenge and I look forward to more travel companies getting involved as organisations accelerate their plans to make net zero a reality.”

Business Connexions | 27

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HEALTH & WELLBEING

One in five people experienced depression this year Around one in five (21%) adults experienced some form of depression in the early part of 2021, new figures from the Office for National Statistics (ONS) have revealed.

The study, which covered the period from January 27 to March 7, showed that rates of depression in adults were more than double pre-pandemic levels, with low earners most likely to experience depressive symptoms.

The COVID-19 pandemic sparked a significant rise in unemployment, with many companies forced to lay off staff, and the study found that 40% of unemployed adults experienced some form of depression compared with 19% of employed or self-employed adults.

Adults who were retired had the lowest rates of depressive symptoms across all employment groups (10%), while rates for those who were economically inactive for reasons other than retirement were similar to those observed for unemployed adults.

When compared with employed or self-employed adults, those unemployed or economically inactive for reasons other than being retired continued to be more likely to experience some form of depression.

Around one in three (35%) adults who reported being unable to afford an unexpected expense of £850 encountered depressive symptoms during the early part of the year, compared with one in five (21%) adults before the pandemic.

Almost three in ten (28%) adults living in the most deprived areas of England experienced depression; this compares

with just under two in ten (17%) adults in the least deprived areas of England.

Workers with incomes of less than £10,000 a year had the highest rates of depression (37%) when compared with all higher-income groups. Adults educated below degree level had higher rates of depressive symptoms (23%) compared to those with no qualifications (19%), a degree or equivalent (18%), or other qualifications (16%).

Women were more likely than men to experience some form of depression across all age groups, with over four in ten (43%) young women aged 16 to 29 years experiencing depressive symptoms compared with 26% of men of the same age.

Adults of mixed ethnicity or “any other ethnic group” appeared more likely to experience some form of depression (35% and 32% respectively) than white adults (20%). However, after controlling for age, sex and other characteristics, the study showed that no statistically significant differences were found between these ethnic minority groups and white adults.

In addition, the study found that black or black British adults had lower odds of experiencing some form of depression when compared with white adults.

“When compared with employed or self-employed adults, those unemployed or economically inactive for reasons other than being retired continued to be more likely to experience some form of depression.”

Business Connexions | 29

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A spectacular 3 bed flat for sale offering c.3000 sq ft of living space in a building rich in history.

Hotham Hall became known for its visits by Sir Winston Churchill and Anthony Eden who both speeches hall during the Suez crisis. rock legends The Rolling Stones and The Who A spectacular Aheld spectacular 3 bed 3 bed flatat flat forthe for salesale speeches speeches at the at the hallhall during during theLater the library library / study. / study.

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THE PERSON BEHIND THE BUSINESS

Sara’s sales skills are a boost to Fine & Country Fine & Country Putney is a well-established, respected estate agency that offers a wide range of luxury properties for sale and to rent.

She says: “It’s true that I’m a highly driven individual and I’m really excited to be returning to the residential market in Putney. Our local knowledge, and more specifically the luxury property market within the region, allied with our excellent customer service are what sets us apart from others in this field. We deliver the best results possible for our customers.

The company’s highly specialist regional knowledge of this specific market ensures that customers receive the very best service, whether they’re buying or selling a property in the Putney area.

“The pandemic was difficult for a lot of businesses but we managed to adapt.

To protect our communities and respect social distancing measures, we closed many of our offices around the world but our digital front door remained open. We carried out virtual viewings and valuations and still do.

Associate director Sara May heads up the new Putney office – a logical choice on two counts. Firstly, she’s vastly experienced in the local area, having worked in Kingston, Coombe and Putney for many decades. Secondly, she’s an experienced real estate agent with a demonstrable history of working in the real estate industry.

“While we deliver a brilliant local service, our outlook is international.

We’re part of a global company that has an office in Hong Kong and agents all over the UK and in Europe.

With the COVID-19 vaccination programme in full swing, there is growing confidence that the worst of the pandemic is behind us in the UK. Certainly, Sara is feeling optimistic about the future.

She says: “We’re already well established but we want to expand the company brand further. We operate at the luxury end of the market but we’re still confident that with our track record, we can get full value on deals for our customers.”

The Fine & Country Putney branch also offers a free valuation service for those who may be looking to sell their home.

For further information visit www.fineandcountry.com/uk/putney

“Locally, I tried to remain as visible as possible to staff and customers and I went into the office every day whilst respecting social distancing rules.”

Skilled in negotiation and business planning, Sara is known by her colleagues as “The Beast of Putney” – a nod to her excellent previous sales achievements over many years.

“Our local knowledge, and more specifically the luxury property market within the region, allied with our excellent customer service are what sets us apart from others in this field. We deliver the best results possible for our customers.”

Business Connexions | 31

Chamber Events Scan the QR code (Caltrics.com) with your phone camera to see our events and get them in your calendar app.

E V A S e t a d the

Until circumstances allow, we will continue to have online events via the Zoom platform.

In addition to our regular forum and open for business events we will be having a number of seminars and workshops.

Please vist the events page of our website regularly to see these.

Wandsworth Business Forum

Connect with Wandsworth Council and Experts for Regular Business Recovery Updates 1st WEDNESDAY OF EVERY MONTH 11AM to 12.30PM Venue: ONLINE Registration Link: https://cutt.ly/ZyNAqnQ

For further details go to

www.wandsworthchamber.org/events 32 | Business Connexions

STARTING UP

WELCOME

Starting Up...

to new members Art of Love Community Interest Company Carl Stanbury Studio 215 Red Studios, Wimbledon Arts Studio 10, Riverside Yard, London SW17 0BB contact@artoflove.london uuu

Guy Conway

Peachy Communications Limited peachycommunicationslimited@gmail.com

Q1

In no more than 50 words tell us a bit about your business?

I specialise in successful communication strategies and operations. These strategies are realised through up to date trends and developments in the communications and PR workspace. I am experienced in working with senior leaders and policymakers, understanding their requirements and selecting appropriate communications/PR activity to target these objectives and goals

Q2

What gives your business ‘the x-factor’?

Black Heroes Foundation

Joyce Fraser Scratch Hub Battersea Arts Centre, London SW11 5TN 07786 435465 joyce@blackheroesfoundation.org uuu

FootHealth Battersea

Sarah Pellumbi 90 Battersea Rise, London SW11 1EJ 020 7228 8383 sarah.pellumbi@foothealthbattersea.co.uk

Q3

Oliver Gold Mainyard Studios, 17 Lyon Road, London SW19 2RL 07850 757664 oliver@kunafilms.co.uk

Having led the London 2012 communications of the Olympic Route Network, Road Events, and the Central London Zone, I wanted to try something for myself. So, I took the plunge and went freelance.

After a few years, the next step was to formalise this and set up for myself.

Q4

What do you like most about working for start-up?

The variety of work. In a large corporate structure, the work is carved into neat little, highly focussed slices.

In start up, you have to pick up everything yourself.

Q5

What has been your greatest business success to date?

It has to be London 2012. There is no blueprint for what to do because every city is different. So starting up from scratch, I had to communicate all changes and alterations to the road network, and keep London moving. As they said at the time, the main stream media should focus on sport, not transport: and it did.

uuu

London Van Services

Mark Bell 66 Galpins Road, Croydon CR7 6EB 020 8684 4344 info@londonvanservices.co.uk

Q6

Elliot Walker Unit D2, Putney Exchange, Putney High Street, London SW15 1TW 020 4541 8000 elliot@massagecompany.co.uk

What has been your lowest moment?

Getting ready to launch the business in early 2020, after a 12 month sabbatical, to be then hit by the Covid pandemic. This is launch 2.0, really.

Q7

In terms of business achievements, where do you want to be within the next 5 years?

To have a stable list of clients with whom I can make a positive difference to their businesses.

Q8

What would be your top tip to someone thinking of starting up their own business?

Save some time for yourself. It’s hard work!

uuu

The Massage Company - Putney Ltd

What motivated you to set up in business?

uuu

Kuna Films

Communication is all about reputation management and enhancement. I bring the full comms mix to achieve this: PR, stakeholder engagement, copy, press engagement, crisis comms, speech and presentation writing …

Business Connexions | 33

5 MINUTES WITH ...

minutes with ...

Tariq Usmani

Chief Executive Officer of Henley Homes Group Q Who are you?

Q Ideal Customer?

Q Your inspiration?

Good question - I am co-founder and CEO of Henley Homes Group – a group of companies that include property development and construction.

I would say we look for customers who are discerning, knowledgeable and intelligent. This focusses the mind and ensures we drive for excellence.

That particular customer demographic will know the difference we bring to each project.

Acts of kindness act as a form of real inspiration. It pushes me to do more of the same.

I am also Chairman of our charity arm, BCBN, which I co-founded during the recession of 2008. BCBN (Better Community Business Network) was set up to support small community projects that are struggling for funding and is entirely funded by the Henley Homes Group.

Q What’s your business all about?

Established in 1999, Henley Homes Group is primarily a property development and construction company with a number of vertical businesses. A light weight steel factory which provides a panelised system for the construction industry, (based in County Durham), a joinery factory (based in Bedford) and scaffolding access solutions (Buckinghamshire).

Control is at the heart of our operations: we have an in-house construction arm and architectural practice as well as our own manufacturing factories to ensure efficient control of every aspect of design and delivery.

We also have a high end hotel business that is growing exponentially with two hotels currently in construction, due to launch in 2022.

Q Three words to describe yourself?

Fair, pragmatic and forward thinking.

34 | Business Connexions

Q Biggest achievement?

What comes to my mind is being married at 18 and remain married for almost 39 years – can I say that is an achievement? I think it demonstrates compromise, commitment and respect which is a mindset I also adopt when it comes to business. You can’t be a tyrant in a healthy marriage, no less than you can be a tyrant running a business.

Q Biggest gripe?

Excuses – in my opinion, one excuse is as good as another and never win the race. It is harsh but very true.

Q Philosophy in Business?

Surround yourself with people that know more than you do. I’ve been fortunate enough to work with people who are experts in their field.

I also believe in striving for efficiency in every aspect of the business – this involves making calculated decisions and acting on them with speed and accuracy.

Q Sporting Hero?

I don’t really take a particular interest in sports, so there isn’t anyone that springs to mind.

Q Biggest tip for success?

Keep your business simple and do the simple things well.

“Surround yourself with people that know more than you do. I’ve been fortunate enough to work with people who are experts in their field.

I also believe in striving for efficiency in every aspect of the business – this involves making calculated decisions and acting on them with speed and accuracy.”

Business Connexions | 35

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