Business Matters December 2017 by Benham Publishing Limited

BusinessMatters The business magazine of West Cheshire & North Wales Chamber of Commerce Winter 2017

The Big Interview STEVE DOWNEY

Managing Director Hannaman Material Handling

Business Matters

WELCOME

Welcome to our latest edition of Business Matters

COLIN BREW

Chief Executive Officer West Cheshire & North Wales Chamber of Commerce Enquiries Churchill House, Queen’s Park Campus, Queen’s Park Road, Chester CH4 7AD t: 01244 669988 e: info@wcnwchamber.org.uk w: www.wcnwchamber.org.uk Publisher Benham Publishing Limited Suite 5 & 6, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ t: 0151 236 4141 f: 0151 236 0440 e: admin@benhampublishing.com w: www.benhampublishing.com Published December 2017 © Benham Publishing Media no. 1595 Advertising and Features Karen Hall t: 0151 236 4141 e: karen@benhampublishing.com Design Chris Moran t: 0151 236 4141 e: studio@benhampublishing.com

lthough the Summer period tends to be quieter for many in Whitehall, the same cannot be said for the team at the Chamber and as we move towards the end of Autumn we continue to focus our efforts on providing a valued service to all of our membership. Not only have we been working hard to introduce new services to our members as we look to continually enhance our Chamber Membership offer, we have been maintaining our policy and representational work in line with the Chamber’s Vision 2021 focusing on our key themes of; • Skills – bridging the gap between young people and business • Infrastructure – working to provide a connected economy across our great region • Trade – supporting the creation of global ambition amongst our region’s businesses • Voice – ensuring that the views of our members are heard local, regionally, nationally and internationally I have been busy representing Chamber members on both sides of the border during meetings with Members of Parliament, Assembly Members and Government Ministers

including the Secretary of State for Wales, Alun Cairns. I have also been fully engaged with our central office of the British Chambers of Commerce as they work with government to address the complexities of our exit from the EU, feeding through the views of our members on this key political and economic issue. Your views are the essence of our work around policy and I would like to thank the businesses that have recently completed our Quarterly Economic Survey. The responses and insights you give help us represent your business as we engage with key stakeholders in our region and beyond. I would encourage those that did not take part to do so next quarter as your views deserve to be heard. You can also send your views to our dedicated Policy & Communications Manager, Matthew Hodgson by email at m.hodgson@ wcnwchamber.org.uk who will be delighted to hear from you. Our policy efforts continue and we look forward to finalising a very busy fourth quarter of 2017 and to reporting back to you, our membership, on progress in 2018. May I take this opportunity to wish you all a peaceful Christmas and a very prosperous New Year.

INSIDE:

26-27

GETTING STARTED Jon Smedley Maths of the Day

THE BIG INTERVIEW Steve Downey Hannaman’s

THE PERSON BEHIND THE BUSINESS David Paveley Disclaimer Business Matters is mailed without charge to all Chamber members

and distributed to businesses in the region. All correspondence should be addressed to the Editor at West Cheshire & North Wales Chamber of Commerce. Views expressed in publication are not necessarily those of West Cheshire & North Wales Chamber of Commerce. Reprinting in whole or part is forbidden except by permission of the Editor. © 2017. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

24 HOURS WITH Dawn Gerrard Community fundraiser

TOP TIPS Tree Frog Digital

WHAT I’M PASSIONATE ABOUT IN BUSINESS Phil Harris @Chamber WCNW West Cheshire & North Wales Chamber of Commerce /wcnwchamber

CHAMBER NEWS

Introducing Young Chamber

hroughout 2017, the West Cheshire & North Wales Chamber of Commerce has been hard at work trying to identify a way it can give a little back to our region. It is also well known that skills shortages remain a significant concern for businesses across West Cheshire & North Wales and this has been highlighted as a key area of focus in our Vision 2021 and in our recent membership survey. The combination of these two aspects gave the Chamber an idea which would not only help to bridge the gap between West Cheshire & North Wales businesses and their local schools, but allow the Chamber to invest in the business people of tomorrow. This idea was the creation of West Cheshire & North Wales’ Young Chamber. Young Chamber is a model established by the British Chambers of Commerce (BCC) which aims to bring businesses and schools closer together and help bridge the skills gap. Young Chamber is currently

run by over thirty BCC accredited Chambers of Commerce in the UK. However, the model that the WCNW Chamber is going to use is special in that schools will not have to pay a penny towards a membership package. The venture will be funded by both the WCNW Chamber and Young Chamber Sponsors. During the last few months the Chamber has been running a pilot of Young Chamber with three schools; Christleton High School, Bryn Tirion School and The King’s School, Chester. This has involved; • An interview day which saw Young Chamber sponsors interview over fifty students at Christleton High School. • A business project at Bryn Tirion School • A joint Science & Engineering event at The King’s School, Chester, where Chamber Members exhibited. Students of all three schools have also been challenged to design a new Young Chamber logo that will be used on the WCNW

Chamber website and all Young Chamber literature. The winner of the competition will have the opportunity to see their logo come to life with a professional graphic designer and they will also be presented with a plaque and a framed print. The early indications are that the pilot has been a great success and the WCNW Chamber is looking to officially launch Young Chamber early in the new year. On the introduction of Young Chamber, Debbie Bryce, Deputy Chief Executive Officer, commented “Young Chamber is a very exciting new programme that aims to tackle a key concern for our members and businesses in West Cheshire & North Wales. We aim to bridge the gap between schools and businesses and help young people gain the skills needed to be successful in the world of work.” If you would like to find out more about Young Chamber please visit the website; www.wcnwchamber. org.uk/young-chamber.

Chamber exhibitors at Kings Science and Engineering Expo

CHAMBER NEWS

Jackson Fire and Security join the Chamber’s team of Strategic Partners L to R: Colin Brew, Rachel Evans and Steve Jackson

n recent weeks, Jackson Fire and Security have decided to boost their membership, by becoming Strategic Partners of the WCNW Chamber of Commerce. Jackson Fire and Security have had connections within the Chamber for many years and have been extremely active at our Chamber networking throughout 2017. Our Patron and Strategic relationships are managed by our Chamber Deputy CEO and offer you a wide range of benefits. Founded in 1991, Jackson Fire and Security employs 40 people across 10 branches in North Wales, North West England, Yorkshire, the Midlands, Teesside, Cambridgeshire and Surrey. The Mold-based company provide a one-call service whereby their engineers service fire and security systems, plus emergency lighting and fire

extinguishers during a single visit, to save inconvenience and site attendance fees for customers. Speaking on behalf of Jackson Fire and Security, Steve Jackson, Managing Director said: “Jackson Fire and Security have been a member of the Chamber for many years and we have always enjoyed attending their events and meeting fellow members from a range of different sectors. We are excited to be forming a new strategic partnership with the Chamber taking a more active role in events and collaborating with other strategic partners. We have recently presented at the Chamber start-up business club and we look forward to supporting the Chamber further with events, along with continuing to welcome new members to the network in the future.”

Jackson Fire and Security often attend Chamber networking events, as well as being speakers at our Start-up Club, for members in their first two years of business. The Jackson Fire and Security team will continue to be friendly faces within the crowd at future networking events and will be able to assist members, with their wealth of knowledge in fire and security systems, wherever possible. When speaking on behalf of the Chamber of Commerce, Debbie Bryce, Deputy CEO said: “Since joining the Chamber, Jackson Fire and Security have been extremely engaged with the Chamber at networking events, as well as helping their fellow members. I am looking forward to enhancing our partnership even further with the Jackson Fire & Security team.”

LEGAL

When couples in business together separate Heads of Family Law and Commercial Litigation at Cullimore Dutton offer simple tips to ensure business continuity should a relationship break down

s befits a solicitors practice with an impressive 225 years heritage, Cullimore Dutton Solicitors acts for a diverse range of new and established commercial clients in the region. But what happens to a business when couples who have a professional as well as personal partnership suffer a relationship breakdown and decide to separate? Partner and commercial litigator, John Arnold, said: “As you would expect of a family law firm with a strong commercial, agricultural and private client base, we regularly advise on such a scenario. “We have significant experience and expertise in handling very complex or high net value cases involving couples who are also business partners. Since

2008, we’ve seen a rise in couples choosing to launch or partner in business together, frequently when a spouse or co-habitee takes redundancy or after parenthood. Should the personal relationship break down acrimoniously the jobs, financial health and wellbeing of the entire business come under threat,” warned John. “A sad and distressing time personally can all too easily escalate into a significant business continuity crisis,” agreed Head of Family Law Department, Jackie Rawcliffe. “A huge amount of distress and despair can be avoided by putting a few simple measures in place such as a Pre-nuptial Agreement or a Partnership Agreement,” added Jackie. An active member of Resolution (a group of specialised family lawyers)

Jackie is collaboratively trained, which means if a case is suitable she is happy to deal with it on a collaborative basis as an alternative to resolving matters through the Courts. Jackie, who celebrated 25 years in Family Law in November, built her formidable reputation by specialising in matrimonial law in high value financial disputes involving business and trust assets. “I will advise taking the Court route where necessary,” she stated. “I commission the best Barristers and Forensic Accountants available in the UK. Uncovering hidden assets is a speciality of mine. I love nothing more than picking my way through financial reports and spreadsheets.” “Seeking expert advice and guidance from a firm of solicitors like ours, which has strong

inenhall Chambers is based in Chester City Centre. Our barristers work nationwide, but most regularly are instructed in cases in North Wales and the North West. Many of our members are Welsh speakers. With over 60 barristers and a team of 12 specialist support staff, Linenhall offers advice and representation to clients in a diverse range of legal areas. Businesses across England and Wales instruct our specialist counsel on common business law situations such as contract disputes, fraud, director and shareholder disputes, Property, Landlord and Tenant, insolvency and Public Law. Our barristers provide advisory and advocacy services in all aspects of employment law including professional disciplinary matters and regularly appear at tribunals, Employment Appeals Tribunals, in the County Court and the High Court as well as disciplinary hearings before professional regulatory bodies. Employment law is

Expert legal advice for businesses constantly changing and the coming years are set to bring more upheaval and change for both employers and employees. So far, 2017 has realised some of these changes, and business owners and employees should be prepared for the coming changes, with Brexit looking likely to have a big effect. As an example, in November 2017 the initial stage of the employment tribunal fee refund scheme was rolled out. This will be open to anyone to apply for a refund if they paid a fee to an employment tribunal or Employment Appeals Tribunal (EAT) between 29 July 2013 and 26 July 2017. For those who have paid Employment Tribunals fees, but have not been invited to

take part in the initial stage, the Government is setting up a pre-registration scheme so that an interest can be registered in applying when the full scheme is rolled out. For employers, this will be relevant mainly if you paid a fee for a judicial mediation, a breach of contract counterclaim or an appeal to the EAT or if you were ordered to pay the fees of a claimant who brought a claim against you. When the refund scheme was announced by justice minister Dominic Raab, he said employers that had been ordered to reimburse a claimant’s fees would be entitled to a refund, provided they could prove they had paid the fee. As well as being refunded the original fee, successful applicants to the

commercial as well as family law expertise, and uniquely, an in-house Independent Financial Adviser is critical to ensure all parties, including children and the wider workforce are adequately protected. It will help the business survive even if the management’s relationship does not,” Jackie advised. “Tough trading times put an extra strain on personal and professional relationships. Acting to protect the business is a sign of strong leadership and frankly, simple good governance.” For the full range of services offered by Cullimore Dutton Solicitors visit the firm’s website www.cullimoredutton.co.uk or call 01244 345789 or email info@cullimoredutton.co.uk Below: Jackie Rawcliffe and John Arnold

scheme could also be paid interest of 0.5%, calculated from the date of the original payment up until the refund date. Businesses will also need to be aware of The General Data Protection Regulation (GDPR) which is to be implemented on 25th May 2018. This will replace the Data Protection Directive. Employers will be required to carry out audits of employee personal data that they collect and process to ensure it meets the General Data Protection Regulations. It is therefore imperative that all employers and employees are aware of the implications of the GDPR and have undertaken training in the new regime. With changes taking place across the board in employment matters, Linenhall barristers can provide advice on challenges business might face in the future. For the full range of expertise offered by Linenhall, please visit the Chambers website: www.linenhallchambers.co.uk, call us on 01244 348282 or email clerks@lhchambers.co.uk

CHAMBER NEWS

Zodeq joins the Chamber as a Strategic Member L to R: Liam Salisbury, Colin Brew and Paul Cooney

oining forces with The West Cheshire and North Wales Chamber of Commerce, Zodeq is one of the latest businesses to become one of our proud Strategic Members. Now in their second year of trading, Zodeq was launched by Exchequer Solutions to provide financial solutions to start ups and SMEs. Recognising a gap in the market for a financial solutions company that could offer both great customer service with clear and understandable information, Zodeq was born. Working in a straight talking and no-nonsense manner they hope clients to find them approachable, an essential component to any business relationship. Offering services such as invoice finance, bad debt protection, back office and payroll services specifically targeted at the recruitment sector, they are

specialists within their field and always more than happy to help. Coming on board the Chamber as a Strategic Member, Zodeq has started their journey with us at an advanced level. Looking to attend Chamber networking events, Zodeq are keen to immerse themselves within the Chamber and spread the word about their new concept for providing financial solutions as well getting to know our members on a personal basis and helping them in any way they can. Upcoming sponsors of ‘Young Chamber’, the Chester based company have already established the upcoming year will be one of great success and new business ventures. Upon becoming Strategic Members, Paul Cooney, Managing Director at Zodeq said, “We’re really looking forward to getting involved with the Chamber and its members. We are the only invoice

finance company in Chester and we believe we have a vital role to play in helping businesses in the region with cash flow solutions and supporting them in their growth and development.” Speaking on behalf of the Chamber, Debbie Bryce, Deputy Chief Executive Officer, commented “Welcoming Zodeq to the Chamber is a great privilege, we are extremely excited to work very closely with them over the upcoming 12 months and I look forward to what we can achieve together. Zodeq are a local marvel in the field of financial solutions and I know they will help our members immensely with their support and expertise, attending our networking events they will soon become familiar faces and a great addition to our strategic fleet. Now is a time of great excitement for us both and I really can’t wait to see how the next few months shape up!”

CHAMBER NEWS

Overbyte Interactive become Strategic Members of the Chamber

he West Cheshire & North Wales Chamber of Commerce would like to announce Overbyte Interactive have joined our team of now 12 Strategic Partners. Since joining the Chamber in 2013, Overbyte have been loyal members to the WCNW Chamber and have attended many events, dinners and have now taken the steps to further their membership to Strategic partners. As Strategic members, Overbyte will be working alongside our team of strategic and patron members in the Chamber’s newest venture ‘Young Chamber’, as well as attending events and workshops to provide assistance where possible. Overbyte build bespoke software

from the ground up for ownermanaged SMEs and have been helping business owners to achieve their goals of creating more efficient and profitable companies since 2005. Their developers are all experienced in business analysis and each project is shaped by a technical architect. Louise Crane, Director at Overbyte, said: “Overbyte is thrilled to be joining the Chamber as a Strategic Partner. This has formed part of our growth plan and is a significant move to increasing our

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The WCNW Chamber has very exciting upcoming plans

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presence as well as supporting the Chamber’s activities in a number of key areas. We’re very much looking forward to deepening our relationships with other chamber members and to learning more about their offerings over the coming months.” Debbie Bryce, Deputy CEO, said: “We are delighted for Lou and the team at Overbyte to be joining us as Strategic partners. The WCNW Chamber has very exciting upcoming plans and we are thrilled for our Strategic members to be part of this. Overbyte have been members of the WCNW Chamber for many years and we are looking forward to continue our partnership with the company in the future.”

L to R: James Crane, Louise Crane and Colin Brew

STRATEGIC MEMBERS NEWS

Umbrella Marketing Team - now five at the Riverside I

n its latest, quarterly outsourcing index, the ISG reported that UK outsourcing is now at its highest levels since we first announced our exit from the EU. In our experience, the financial aspect to outsourcing has been the key motivator for many of our clients, but we’re now seeing a drive for the other value-add elements; supporting existing in-house teams and injecting new ideas into projects - cost cutting is the icing on the cake! The demand for outsourced services has also meant that we’re now getting involved with a variety of projects, so much so that we’ve grown the team. We have been able to complement our existing skill sets with new capabilities and our clients can now access a whole range of marketing expertise. Whilst the past 12 months have been far from plain sailing, it has been rewarding to see Umbrella grow as a business.

So, we introduce to you; graphic designer Cameron King and web developer Rhys Jones. We’ve put the new recruits in the hot seat to find out a little more about them: Q. Tell us about an impressive project you’ve been involved in. Cameron: Creating my online portfolio. In a competitive graduate market, I knew I needed something to stand out, so I developed a website that showcased my talent and accomplishments all in one place. Rhys: I created the branding for a ‘build a bear’ franchise which was established throughout Aquariums and National Trust locations. Q. Give us an interesting fact about yourself. Cameron: I’m a fully trained barista! Rhys: I ran my own business: laser cutting, engraving and 3D printing. Q. What would be the theme tune to your life?

Hillyer McKeown: the law firm for growing business

illyer McKeown is a full-service law firm with an excellent track record of supporting individuals and growing businesses. The business is committed to the region, working closely with clients and affiliates across Cheshire, North Wales, Merseyside, Wirral and the wider North West.

WHY HILLYER MCKEOWN IS NOT AN AVERAGE LAW FIRM The business delivers a partnerled, personalised service which is achieved by genuinely getting to know each client, their situation and how their business operates. In terms of client satisfaction, during 2017 Hillyer McKeown achieved success in several national awards judged on client input – including winning the LFS Direct Conveyancing Firm of the Year. Judges praised Hillyer McKeown’s “proactive” approach and commitment to the “progression and integration of technology for the benefit of the client”. Providing excellent service includes responding to client needs; Hillyer McKeown offers a range of pricing choices and continually invests in systems, services and their people to improve efficiency. HILLYER MCKEOWN’S SERVICE Hillyer McKeown’s commitment to providing unrivalled client service means: Justine Watkinson, Hillyer McKeown Partner

Cameron: Escape - Rupert Holmes (Pina Colada song) Rhys: Blur- Song 2 Q. What motivates you most? Cameron: Seeing customers enjoy interacting with something I’ve created. Rhys: Getting creative! Thanks guys – welcome to the team!

Cameron King and Rhys Jones at Umbrella Marketing Team

If you would like a free, no-obligation discussion please contact Justine from our team at enquiries@law.uk.com • speed of response • transparency of fees • clear timescales • regular updates. The business also operates a Service Level Guarantee to ensure high standards are maintained. CASE STUDY Hillyer McKeown assisted The Bodyline Clinic to achieve a management buyout. Sally Ann Turner acquired the leading North West medical-weight-loss-clinic and the team is now looking forward to pursuing an exciting vision for expansion. Anne Scheland, a Partner in Hillyer McKeown’s Corporate department, advised Sally on the investment by MSIF, and commented: “I was delighted to advise Sally on this exciting stage of her ownership of The Bodyline Clinic. Bodyline is a fantastic success story and with Sally at the helm, it will go from strength to strength. I’m looking forward to helping Sally and her team grow and Partnerdevelop the business.”

STRATEGIC MEMBERS NEWS

2017: A year of changes, seminars and ‘getting ahead of the game’

t’s been another busy year here at Ellis & Co Chartered Accountants and Business Advisers. 2017 has been a year of uncertainty with ongoing Brexit negotiations and, in the accountancy world, changes to company reporting requirements under FRS 102 and to the timeline of HMRC’s Making Tax Digital. However, we are ‘ahead of the game’ here at Ellis & Co. Cloud accountancy software is revolutionising the way in which business owners deal with their day to day accounting; our team is working hard to train and guide our clients through the process. Amongst our daily

responsibilities we’ve managed to hold an impressive ten events since January, including two seminars regarding digital tax and accounting software; a business growth event and our annual golf day. Not to mention four events courtesy of The West Cheshire Women’s Network, run in conjunction with our friends at the Chamber of Commerce, NatWest and Cheshire West and Chester Council, which is going from strength to strength with attendance increasing at every event. The team and I have attended a variety of excellent events throughout the year including The

High Sheriff’s Award for Enterprise and the Cheshire Business Awards; as well as the many networking and special events held by the Chamber throughout the year, including the summer cocktail party and annual ball. John Farrell (senior accountant at Ellis & Co) and I have been busy in our roles within the Chamber; John as a member of the Focus Group and I sitting on the Board of Directors. Internally we have welcomed additional members of staff which I believe will help continue to build the Ellis & Co brand and also provide our clients with the services they expect from Ellis & Co.

We have also welcomed almost 100 new clients. We now look forward to 2018, which looks set to be another busy year. May I wish you all a Merry Christmas and Prosperous New Year.

Robert Ellis, Director of Ellis & Co Chartered Accountants and Business Advisers

Tree Frog’s Marketing Club helps local business leap forward

ree Frog Digital launched the Marketing Club in February this year with the aim of helping businesses truly get to grips with their digital marketing efforts. Chris Grice - Tree Frog’s MD said “We found that we were being asked the same basic questions by both new customers and also in general with the people we were meeting at networking events as well. We wanted to address this in a non-sales way and at the same time build relationships with more local businesses” “The club is a bit of mash up between a networking event, marketing workshop and group coaching. The session starts with a ‘from the front’ session that looks at a specific area of digital marketing such as SEO,

Google AdWords, analytics, and even a session on the psychology of how people interact with their website. “We then have a break and a bit of food and networking. We end the session with a group discussion about applying what we have learned to their business. We then also

offer up some actionable tips for each business to take away. We keep the group sizes to a maximum of eight business, which gives us a chance to really tailor the session. “We have had fantastic feedback from the club with many businesses taking time to drop us an

email and tell us how they are getting on with the new techniques they have learned. Our Marketing Club is free to Chamber members so keep an eye out on the Chamber events page or email mel@treefrogdigital. co.uk if you would like to come along.

Yn cefnogi busnesau Cymru Supporting businesses in Wales

“Mae Busnes Cymru wedi rhoi’r help llaw proffesiynol yr oedd ei angen ar y cwmni er mwyn llwyddo mewn ardal wledig ar Ynys Môn.” Ifan Rowlands, Cadarn Consulting Engineers “Business Wales have given our company the professional helping hand we needed in order to succeed in rural Anglesey.” Ifan Rowlands, Cadarn Consulting Engineers.

03000 6 03000 busnescymru.llyw.cymru businesswales.gov.wales

FORESIGHT

Are you ready for the General Data Protection Regulations (GDPR)? Written by James Kemp from ForeSight Business Services Ltd.

n the 25th May 2018 the biggest change to data protection law for a generation is coming into effect. Starting on 1st January 2018 you’ll only have 144 days or 4 months, 24 days left to become compliant. If your company can’t demonstrate that good data protection is a pillar of your policies and practices you are leaving your company open to warnings and penalties that can damage both the public reputation and bank balance of your company. Get GDPR right and you can see real business benefits, accepting accountability for data protection pays off later. We at ForeSight Business Services acknowledge that this is important to us and our clients. Not just in being compliant but can give you a competitive edge like attracting more customers or efficiently meeting public policy needs. Would you give your information (personal or business) to a company that has been shown not to protect your data?

At the heart of GDPR is the concept for broader and deeper accountability for companies handling personal data. Over time GDPR can and will play a real role in customer choice. This creates an opportunity for companies to present themselves on the basis of how they respect the privacy and dignity of individuals. Although GDPR builds on previous legislation it provides more protections for consumers and more privacy considerations for companies. It brings a modern approach to the processing of personal data. GDPR brings specific new obligations for companies for example around reporting certain data breaches and transferring data across borders. Restrictions are imposed on the transfer of personal data outside the European Union and ultimately post Brexit outside of the United Kingdom. The biggest change for companies is understanding the new rights for consumers. Consumers and citizens will have

stronger rights to be informed about how companies are using their personal data. They’ll have the right to request that personal data be deleted or removed “The Right to be Forgotten” if there is no compelling reason for a company to carry on processing it. There will be new rights around data portability and how they get consent. Silence or inactivity no longer constitutes consent. GDPR brings into UK law a trend that is seen in other parts of the world. A demand that companies understand and mitigate the risk that they create for others in exchange for using that persons data. Its about building a culture of privacy that is present and apparent throughout an entire company. It’s about recognising the responsibility and impact of your work in your company, on society. For the avoidance of doubt the new law equals bigger fines for getting it wrong, with penalties starting at thousands to tens of millions. Ranging from 2% to 4%

of the annual revenue of the prior financial year. Although fines will of course be a last resort of the ICO (Information Commissioner’s Office). Not to mention compensation payments to the people affected. Reputational damage may in fact be more severe if customers decide to go elsewhere for their goods & services.

Foresight Business Sevices Ltd Riverside Innovation Centre 1 Castle Drive, Chester CH1 1SL Tel: 01244 940835

Please note “BREXIT” will not stop GDPR, companies must be ready by the 25th May 2018

Our GDPR services

ForeSight Business Services believe all businesses no matter their size should have access to the technology and expertise that solves their problems. We can help you implement solutions that would assist you with GDPR compliance. Be proactive, GDPR will affect you so do not bury your head in the sand and hope that someone else will deal with it. Do not delay contact ForeSight Business Services Today! Put simply, organisations need to know what type of data they possess, where it resides, what’s protecting it and what they need to do in the event of a breach. ForeSight Business Services can help you to perform data discovery and mapping. GDPR advocates the deployment of security

practices. We can play a role in advising and guiding you through the key points of GDPR. We can be your advisers to help you adhere to security disciplines, processes and policies needed for GDPR regulations. This will enable you to protect customer personal information and avoid the data breaches, heavy fines and loss of reputation that may result from noncompliance. If you want to learn more about how GDPR would apply directly to your business, schedule a one hour consultation. It is a personal one-onone Face to Face meeting or Video Conference call with a consultant who can discuss GDPR in more detail with you for only £107.94. This would be worth paying for a process map that relates to your business.

l Data and Access Mapping: Most data breaches occur from a poor understanding of the data landscape and the lack of appropriate data security controls. l Procedure Review: Checking your procedures to ensure they cover all the rights individuals have. l Data Protection and Recovery Review: Ensure your systems protects the confidentiality, integrity and availability of data as well as the ability to restore data after an incident. l Cyber Security Review: Review of your current cyber security services and solutions.

DO NOT DELAY CONTACT FORESIGHT BUSINESS SERVICES TODAY! Call: 01244 940 835 (Chester) 02071 938 395 (London) Email: enquiries@ForeSightBusinessServices.co.uk www.foresightbusinessservices.co.uk 12

STRATEGIC MEMBERS NEWS

An update on Cat ‘N’ Mouse S

ince becoming strategic members, it has been a busy time at Cat ’N’ Mouse, updating our website with new products and an exciting bespoke game creation sandwiched between all our other work. We are constantly revising our services and products and we are excited to share news of our new promo product shop available through our website. Our promo shop allows you to browse products, check out prices and place orders at the click of a button, 24/7. After 25 years of business we still get excited by the variety of work that comes in through our door. One

of our recent favourite jobs has been working with a client to help realise her ideas for a range of bespoke games. Having previously supported the client to create some unique games with a wedding theme, this season we were needed to design a range of Christmas

games ready for a busy party season. After presenting a range of ideas, the work of building the games begins. Illustrating, printing then adding the final touches to create a game ready for fun. Our Christmas games included ‘Feed Santa’, ‘Hook a Christmas Candy

Games designed by Cat ‘N’ Mouse

Cane’, ‘Hoop Rudolph’ and ‘Splat a Christmas Rat’. These games are great for all ages and perfect for any event, they liven up the party and create memorable moments. Cat ’N’ Mouse are here to help with your bespoke print requirement as well as your off the shelf products. We love a challenge, and enjoy solving clients print problems. Contact Nigel on 01978 760 574, 0779 309 8886 or email: enquiries@ catnmouse.info for further information on our products and services. We hope your office parties end the year on a high, and we wish you success with your business ventures in 2018.

MEMBERS NEWS

Wrexham production agency expands due to demand for video

fast-growing video production agency has hired its first project co-ordinator. Dawn Young, 43, who originally hails from New Zealand, has joined Rossettbased Knew Productions, which is experiencing a surge in orders for video from businesses. Dawn becomes the fifth permanent employee of the firm. She joins Knew Productions after a varied career in administration and management. She most recently lent her skills to a Chester-based app developer where one of her achievements was to organise an industry conference, which brought together 30 tech experts from across the world. Dawn said: “I’m really pleased to be joining Knew Productions as it offers the chance to manage a lot of exciting projects. I am looking forward to

bringing my organisational experience from my work in other sectors to keep the creative and production team on track. “Our video production process is very intricate and I’m learning fast. A camera crew has taken me out on location at Abbey Gate College, Chester, to see filming and I’ve also spent time in the editing suite. “Everyone has given me a fantastic welcome and as a keen baker I’ll be repaying them with a cake

for every team birthday from now on!” Knew Productions director, Margaret Knew, added: “Dawn’s arrival marks a milestone for us. The fact we need a permanent project co-ordinator goes to show how the company has grown and how the demand for video is increasing. Businesses and organisations are requiring videos for so many reasons now - whether its for their social media, The team at Knew Productions

website, training, events or promotion its crucial to have a high quality, professional production that reflects their own high standards. Knew Productions founder and MD, Richard Knew added “I’m proud to manage a fantastic team of professional camera operators, sound engineers, directors and editors who consistently deliver excellent films and videos for our clients, and its now great to have Dawn, with her excellent organisational skills on board too!” Knew Productions has been established for 20 years and has worked with a variety of organisations in the manufacturing, health, education and sports sectors including the National Trust, Tetra Pak, Jones Bros, Savills and the Royal Engineers. For more information and to watch examples of work, visit: www.knewproductions.co.uk

ANNUAL BALL

Chamber members have a Ball at their showpiece annual event

he West Cheshire and North Wales Chamber of Commerce’s Annual Ball returned for 2017 on Friday the 13th October. The yearly showpiece event was held at The Pavilion in Chester’s heritage Racecourse, celebrating the achievements of businesses from across North Wales and West Cheshire all whilst raising £5,596.65 for the Babygrow Appeal! Welcoming over 300 guests to the glamorous venue, this year saw the most popular and well attended Annual Ball to date, breaking record numbers for the West Cheshire and North Wales Chamber of Commerce. Guests congregated in the Racecourse’s Champagne Bar where they were greeted with a welcome drink of prosecco. Surrounded by fairy lights and a delightful ambiance, conversation filled the air with much anticipation for the night ahead.

Unique to any year before, a red carpet was laid out in front of the venue meaning everyone made an entrance in a true Hollywood style! As guests made their way into the venue they were delighted to find a number of surprises waiting in the form of a photo booth with props and a fully functional casino! With everyone seated the night was opened by no other than the Chamber’s Chairman, Keith Anglesea. Taking the time to congratulate the Chamber team on their efforts during the last year and in the lead up to the ball, Keith gave special thanks to Jenny Davidson, Debbie Bryce and the membership team for making the night happen. Following Keith, Francis Martin, President of the BCC, took to the stage to elaborate on the events of the previous year and how important Chamber Members are to

CHAMBER AWARD WINNERS 2017 POWER SOLUTIONS AWARD FOR CUSTOMER EXCELLENCE Sponsored by Power Solutions Winner: LOMANI LUXURY TRAVEL LTD START-UP BUSINESS OF THE YEAR AWARD Sponsored by Umbrella Marketing Team & Armadillo Events Winner: MATHS OF THE DAY YOUNG PERSON/APPRENTICE OF THE YEAR AWARD Sponsored by Heyland Recruitment Winner: JAKE BROWN OF NATWEST BUSINESS BANKING EXPORT & INTERNATIONAL TRADE AWARD Sponsored by Excello Law Winner: CIMTEQ

developing BCC’s policies. Opening the Awards Ceremony, the Chamber’s Deputy Chief Executive Officer Debbie Bryce was welcomed to the stage and took a few minutes to mention the Chamber’s beloved Harry the duck. Supporting the Babygrow Appeal, the Chamber bought and decorated a corporate duck for the Babygrow’s Annual Duck Race event earlier this year, he was comically known as ‘Harry Potter and the Chamber of Commerce’. Hugely successful and somewhat of a Chamber celebrity, Harry visited many Chamber members and businesses across our region with a snapshot to evidence each new friend he made along the way. All photos taken were put into a slideshow which Debbie then showed to the audience. Following the comical clip, the awards then started in full swing.

BUSINESS GROWTH AWARD Sponsored by NatWest Business Banking Winner: Jackson Fire & Security Ltd MADE A DIFFERENCE AWARD Sponsored by The Alternative Board Winner: Peta Pendlebury of Book at Bedtime MEMBERS CHOICE AWARD Sponsored by Insignia Resourcing Limited Winner: Joe Joinson of Protos Networks Limited BUSINESS OF THE YEAR AWARD Sponsored by Ellis & Co Chartered Accountants and Business Advisers Winner: Edge Transport

ANNUAL BALL

Settling down to a delicious three course meal following the awards, guests were treated to a pulled pork terrine, spiced pork popcorn, apple gel and bacon jam starter. This was swiftly followed by a main of medallion of Vale of Clwyd beef Bourguignon, fondant potato, slow cooked shin, mushrooms, caramelised shallots, smoked bacon & rich red wine. Appealing to everyone’s sweet tooth the dessert of dark chocolate macaroon & chocolate mousse, raspberries, raspberry soil, raspberry gel went down a treat with all! It was then time for our Guest DJ and Compere for the evening, Gavin Matthews of Dee 106.3 to get people to dig deep for charity and raise money for the Babygrow Appeal in the form of the Charity Auction and Raffle. Introducing the auction prizes and announcing the raffle prize winners, Gavin helped to raise £5,596.65 for the well deserving charity - a massive success which could not have been achieved without the efforts of the bidders on the evening and the companies who so generously donated prizes – a huge thank you to all! Speaking on behalf of the Chamber, Debbie Bryce commented later “It is with great pride we can award and acknowledge the hard work and success of our members. Our showpiece Annual Ball is to celebrate our members and let it be known the dedication and effort they put in day in, day out. This year’s event has been truly fantastic, not only have we broken records with the number of guests, we have also been able to expand the award categories so we

can acknowledge as many of our members as possible. It takes a lot of work to organise an event such as this, but when we see all of our guests come together and enjoy themselves it is more than worth it. I would like to take the time to thank each and every person who attended tonight, but also to our headline sponsor Power Solutions and the additional award sponsors who have made it possible for us to celebrate the success of our members. I would also like to praise the great venue itself, Chester Racecourse, who have demonstrated the highest level of hospitality and service, your efforts have been nothing less than impeccable!”

With thanks to the following companies that donated prizes to the Charity Auction and Raffle Aaron & Partners ACJ Risk Solutions Ltd Arbonne Arriva Buses Wales Bangor on Dee Racecourse Bartley Studios Bella the Prosecco Van Brewhouse & Kitchen, Chester Bridge Street Townhouse Challenger Mobile Communications Ltd Cheshire FA Chester Cathedral Conwy Business Centre Crowne Plaza Chester Cullimore Dutton

Appetites suppressed and winners announced, it was time for some after dinner fun. Guests gathered around the casino tables playing for the tempting prize of prosecco whilst others made their way to the dancefloor to dance the night away. One of the award winners, Rachel Evans of Jackson Fire & Security said “We were delighted to win, it’s easy for me to say as winners but award or no award, it was by far the best business awards evening I’ve been to. The Chamber know how to throw a good party!” The Chamber would like to take the time to congratulate our winners, but also our finalists, each and every one of you have made progress and success over the last 12 months. We hope each and every guest had a delightful evening and we hope to see you all and more next year!

Ellis & Co Chartered Accountants & Business Advisers Emirates Giant Hospitality Ginger Pixie Photography Howard Worth Chartered Accountants & Business Advisers Inglewood Manor Hotel iPEGS Ltd Jaguar Land Rover Halewood Jolliffe & Co LLP Kirsty Craig Associates Las Iguanas Lion Quays Hotel and Spa Liverpool FC Macdonald Hotels McArthur Glen Designer Outlet Cheshire Oaks Olive Tree Brasserie Outwrite Public Relations Ltd Pearson Management Consultants Ltd Pescado Ltd Protos Networks Limited Scouse Spirits The Botanist The Wine School of Cheshire Umbrella Marketing Team Zipworld

PATRON NEWS

Fusing skills with business needs

ed by South Cheshire College/ West Cheshire College, Fuse is designed to meet the STEM and Digital skills needs of small and medium sized businesses in Cheshire and Warrington. The College has taken time to understand skills needs of smaller businesses by developing tailored training solutions to future proof business growth. This can improve staff productivity by equipping your workforce with up to date technical, digital and professional skills. It is now more important than ever to gain a competitive business advantage and it’s so much easier when your people have the right skills – Fuse is here to provide that spark! Fuse is funded with support from the European Social Fund (ESF) and is overseen by Cheshire and Warrington LEP to ensure Fuse meets local economic priorities. All the training is free of charge if your business meets some basic criteria, but it is a time

limited offer, so book onto a training course now or why not attend one of our Future Skills breakfast events. Upcoming training programmes include a 1 Day FREE Cyber Security Awareness Course. The College is offering dates over the next few months, facilitated by leading cyber expert Noel Hannan. Noel is the Cyber and Digital Innovation Lead for a leading cyber services provider, GoSecure UK. Noel is also a Major in the Army Reserve with the Royal Signals, a component of the cyber reserves, with operational experience in Iraq and Afghanistan. He writes and talks on the subjects of cyber security, with particular interest areas being advanced threat detection, national resilience and social engineering. This 1-day course is designed to give you an awareness and understanding of the nature of cyber threats and its impact on your business. Noel will also cover:

• An overview of new GDPR legislation which comes into force from May 2018 • The requirements for Cyber Essentials, a government backed, cyber security industry certification scheme to help businesses from all sectors protect themselves against common cyberattacks To keep up-to-date with events offered by the Fuse project visit www.west-cheshire.ac.uk. Places are limited so booking through Eventbrite is essential.

Noel Hannan, Cyber and Digital Innovation Lead at GoSecure

Apprenticeships have changed

ow is the time to think about how they can benefit your business. The government has introduced a new Levy on UK employers to fund Apprenticeships. Our Apprenticeships Team is available to help guide you through what the new changes will mean for your business, as well as highlighting how you can get the most out of the current funding available. You can find out more about the Apprenticeship Levy by visiting gov.uk.

Apprentice Daniel Sullivan

APPRENTICE SPOTLIGHT DANIEL SULLIVAN Engineering Apprentice at Farmers Boy Ltd Course: Level 4 HNC in Engineering

“

Since I left school I’ve had a variety of jobs but none of them were particularly interesting and I felt I wasn’t really going anywhere. Six years ago I managed to get a job at Farmers Boy Ltd. on the production line and, over the next four years, I worked my way up to be a production line supervisor. My job was to set up the line for the production run, conduct safety checks and supervise the workers on the line. An opportunity then came up for an Apprenticeship and, despite thinking I was too old at 26 years of age, I applied and was successful. I’ve followed the Level 3 Performing Engineering Operations course for the first two years of the Apprenticeship and I am now on the Level 4 HNC in Engineering which I will study on a day-release basis at the College for the next two years. The role is different to what I am used to

and is more focussed on proactive maintenance of the machines on the production line to ensure the line continues running. The Apprenticeship has given me the opportunity to take extra courses and I have recently gained a qualification in Fork Lift Truck Driving and will be studying the 18th Edition Wiring Regulations course. At the start of this academic year, I was awarded Most Improved Student/Apprentice 2017 by the Institute of Mechanical Engineers, which was a big surprise. I’m really enjoying what I’m doing and without the support of my employer and line manager I wouldn’t have this opportunity to start a career that I really enjoy. When I compete my Apprenticeship in two years I will become part of the Engineering Maintenance Team as a Multi-skilled Engineer.

”

To find out more about Apprenticeships and the Employer Levy, call 01244 656499 or email employers@west-cheshire.ac.uk

Play area improvements

venue Services, working in conjunction with Cheshire West and Chester Council, is carrying out an exciting new programme of improvements to a number of play areas throughout Blacon. Work at King George V Playing Fields and Meynell Place started in October and is scheduled to start at Canterbury Road and Graham Road in the near future. Improvements include the installation of new play equipment for younger and older children, landscaping, fencing, new paths and the refurbishment of football pitches. Public consultations were held for all four sites and the feedback, which was extremely positive, has been incorporated into the development plans. At Canterbury Road, pupils from local schools were asked what they would like to see included at the site. These works have been made possible because of money set aside by Cheshire West and Chester Council under a section 106 agreement. Funds have been specifically allocated for the improvement of play areas in Blacon and cannot be used for any other purpose.

Funding available for Chester Community projects

ommunity groups in Chester can apply for up to £1,000 of funding for projects that will help make a difference to local people and the areas where they live. Sanctuary Housing’s Chester Community Chest is now open for applications from community and residents groups, registered charities, parish/town councils, schools or social enterprises. Projects must reach Sanctuary residents and successful applications will be for initiatives that fit one or more of Sanctuary’s priorities for the fund. These are: • Increasing skills and employability • Building connections and reducing isolation • Growing neighbourhood pride and community safety • Sustainable lifestyles and greener living • Helping residents better manage their money To find out more or to apply for funding please contact the Resident Involvement Team by emailing ChesterCommunity.ChestFund@ sanctuary-housing.co.uk or call 01244 305573

PATRON NEWS

New housing is on its way in Ellesmere Port

anctuary Homes is providing 46 new homes on the local Chase Park development. The show suite is now open and homebuyers can view the home and learn more about the properties being made available through Sanctuary Homes on the site. The two, three and four-bedroom properties will comprise 35 homes for shared ownership and a further 11 for outright sale. They form part of the wider Chase Park development, which is being constructed on the site of a former greyhound stadium by Galliford Try Partnerships and will provide 141 new homes for Chester families. Danielle Wrigley, development manager at Sanctuary, said: “Chase Park is set to provide a great variety of new homes for the local area and will be perfect for first time buyers and young families.” Prices start from £67,500 for a 50 per cent share of a property and

anybody wanting to find out more can visit www.sanctuary.homes/ developments/chase-park Alternatively, to speak to someone about the homes available and the options for buying, please contact Swetenhams on 01244 321321 or email Chester@swetenhams.co.uk

Job Fair success

or the third year running, Avenue Services hosted a successful job fair at the Parade Enterprise Centre in Blacon. Around 20 local employers attended the event to showcase vacancies and talk to people about employment opportunities. In the past this has proved to be a successful route into work for a number of people, with Asda,

Debenhams and Morrisons among those on hand this year to discuss potential careers. Residents were also able to get income and debt advice from specialist advisers. Paul Knight, Head of Avenue Services, said: “This was an excellent chance for people to find out about local employment opportunities to hopefully boost their career prospects.”

Helen Hallmark and Pauleen Hand from Asda speaking to people about career opportunities

PATRON NEWS

Is your business prepared for General Data Protection Regulation (GDPR)?

rom May 2018, new data protection regulations will come into force, which will have a significant impact on the procedures used for the processing of data. The new regulations will apply to all businesses operating within the European Union and those working with data from EU states; this means that the new rules will still apply post-Brexit. Given the short timescale, it is crucial that businesses that haven’t already done so must prepare for how these changes will affect their processes. Matt Kingsley-Williams, Managing Director of MWL Systems, has provided the Chamber with an invaluable explanation about GDPR. This is to help with our readers’ understanding of the new regulations - it does not constitute legal advice.

What is GDPR? GDPR covers the secure collection, storage and use of all personal information held by businesses of all sizes.

Businesses will be required under GDPR to clarify precisely what data has been collected, how it will be stored and what it will be used for, to both regulatory bodies and the individuals themselves.

Why is GDPR needed?

Inconsistent regulations Current regulations under the Data Protection Act are extremely inconsistent across EU member states, with strict enforcement in some and relatively lax enforcement in others. GDPR will provide consistent regulations, enforcement and reporting, thus ensuring individuals’ data is thoroughly protected. Cyber security Recent years have seen a massive increase in cyber-attacks amongst the business community, with 74% of UK SMEs experiencing security breaches in 2016. Data is at constant risk therefore businesses must put adequate procedures in place to ensure data is securely and legally gathered, used and stored.

What do businesses need to consider?

Consent In order to lawfully process data, businesses must gain adequate consent from individuals. GDPR aims to provide individuals with substantially more control over their own data and how it is used by businesses. Guidance on consent includes: • Businesses must explicitly ask an individual for use of their data • It should be made clear to individuals what their data will be used for.

• A record must be kept of the individual’s data, when it was gathered and how it was gathered, as well as a record of any third parties that have also accessed the data. • Requests for data must be straightforward, not confusing or ambiguous • The process for which individuals can withdraw consent at a later date must be clearly outlined at the outset • Data that is to be used for multiple purposes must have consent for each individual aspect • Consent should not be bundled in with a business’ Terms and Conditions, it should require an entirely separate method of acceptance. Breaches of data A breach in data is defined as the destruction, loss, alteration, unauthorised disclosure or unlawful access to an individual’s personal data. GDPR will introduce a clear and uniform process across the board for notifying breaches in data. Businesses will be required to report breaches of data to the appropriate supervisory authority within 72 hours of learning of said breach. Businesses must provide details on the nature of a breach, the number of people that have been affected and the adequate contact information. Consequences of non-compliance Alongside stricter regulations for data protection, GDPR will also come with a substantial increase in non-compliance penalties. Repercussions will come in two separate tiers, depending on the seriousness of a breach by an organisation. Both

involve serious financial fines (depending on size of business, could amount to millions of pounds).

What can businesses to do prepare?

1) Review all current processes for collecting, storing and using data and ensure that they fall in line with GDPR regulations prior to it commencing 2) Begin to record data operations and activities so that that you have a thorough history in preparation for May 2018 3) If your business or organisation has more than 250 employees the new regulations will require you to have a designated data protection officer 4) Educate your staff on both data and cyber security processes 5) Review your cyber security processes so that if they are found to be lacking, they can be rectified 6) Put an ‘incident response plan’ in place and ensure all staff understand the implications and how to put it into practice

How can MWL help?

MWL Systems’ team are experts in reviewing and implementing effective cyber security and data protection measures within businesses. Not only do our services prepare businesses for GDPR, they also ensure businesses are fully protected from any potential threats that cybercrime poses. To ensure your business can attest to being fully compliant with GDPR come next May, get in touch with MWL Systems to take advantage of our effective services. Contact Us Telephone: 01978 858 300 Email: enquiries@mwlsystems.co.uk

Digital 2020 programme

onnecting Cheshire is looking to procure the next phase of Broadband roll-out across Cheshire and Warrington. This will be part of the Digital 2020 programme which will focus on “not spots”, i.e. areas where there are still no plans to implement broadband infrastructure over the next 3 years the majority of which are in rural communities. Other elements of the Digital 2020 programme will include a voucher scheme which will provide financial support for SMEs who would like to take advantage of technology to enhance their digital capability and a business support service to help SMEs exploit digital technology such as e-commerce and cloud computing. This activity will be supported through a range of funding streams, including European Regional Development Fund (ERDF). The Digital 2020 project will be a partnership of Cheshire East, Cheshire West and Chester and Warrington Borough Councils, it is hoped that the programme will start its roll-out in early 2018. For more information on Connecting Cheshire and Digital 2020 programme see: www.connectingcheshire.org.uk

PATRON NEWS

Improving Chester’s historic city centre - new A-board and Al-fresco licensing scheme

heshire West and Chester strives to support a vibrant city centre and as part of that role has recently reviewed the use of A-boards and Al-fresco dining areas, aiming to strike a balance between the needs of pedestrians and businesses in the city and maintain our status as the most accessible city in Europe. Following extensive consultation and feedback, new licensing schemes will be introduced for A-boards and Al-fresco dining areas from January 2018. All businesses currently offering Al-fresco dining will be offered advice and guidance from the Council. Application forms are now available and information on the new arrangements is on the Council’s website: www.cheshirewestandchester. gov.uk/business/licensing-and-permits/highwaysrelated-licences/a-boards.aspx

Council’s initiatives for Christmas countdown period for city shoppers and local businesses

C Business Needs Survey results

recent business needs telephone survey involving a sample of around 1,500 private sector businesses from across Cheshire West and Cheshire East (approx. 750 from each area) was carried out between January and March 2017. The survey was supported by the Cheshire & Warrington Local Enterprise Partnership and is the first since 2011. It looked to explore business needs and perceptions and support Cheshire authorities and their partners to be able to target services and public-sector investment effectively, help attract private sector investment and help local businesses to grow and prosper. Three reports were produced covering the results for Cheshire as a whole and two sister reports, focussing on Cheshire East ad Cheshire West. These documents can be found on: www.finditincheshireandwarrington. co.uk/Business/Cheshire-BusinessSurvey-2017-890.aspx

heshire West & Chester Council supported Small Business Saturday on 2 December by providing free travel on Chester’s Park and Ride service. Park and Ride services will be extended during the Christmas period. Every Thursday the last bus will be at around 9pm instead of 7pm. The last shopping week before Christmas, from Monday 18 December until Friday 22 December, the last bus will also be approximately 9pm. Shoppers parking at the Chester

Market Car Park are encouraged to pop into the indoor market over the Christmas period to receive a £1 discount on their parking ticket, just scan the ticket in the Market Hall. The Council are using this incentive to promote the diverse mix of businesses to be found in the market, including the only fishmonger in the city centre, award-winning butchers, food and produce, nail bars, hairdressers, gifts and crafts. There will be no changes to parking tariffs in the city until after the Christmas period.

Share your views on Council spending to support local services

ou will be aware, there are unprecedented financial pressures on public services and we would like to hear your views on how we can make additional savings over the next two years and prioritise the things you tell us are important. Cheshire West and Chester Council has launched a consultation

about how their budget is spent supporting local services and your views are vital in helping shape future services There are lots of ways you can feed into the process, see the website for more information www.cheshirewestandchester.gov. uk/balancingthebudget

CHAMBER EVENTS

Chamber networking at Chester Racecourse

hester Racecourse played host to their first Chamber networking event in August. With nearly 60 guests in attendance, the event started with a presentation from Chester Police. Detective Chief Inspector, Chris Ankers and Head of Crime, Aaron Duggan spoke to the delegates about organised crime in Cheshire, as well as the huge impact that Cyber Crime can have on businesses. Revealing that the UK alone deals with over 11 million crimes a year, both Chris and Aaron informed the delegates of the ways that organised crime is committed in our local area and how many young people can fall victim to their ways. After the Cheshire Police had given their fantastic presentation, food was then served. The Chester Racecourse produced impeccable

service, food and atmosphere throughout the afternoon. A main of grilled breast of chicken, herb crushed new potatoes, wilted rocket, roasted tomatoes, salsa verde and Harissa roasted vegetable samosa, spiced cous cous with roasted courgettes was served, followed by a lemon brulee for all to enjoy. Guests networked over lunch, meeting many new and old members, as well as visiting guests to the Chamber. The networking lunch was also in aid of one our Member’s Charity ‘Book at Bedtime’, many members brought children’s books to donate to the great cause, we even managed to fill a whole book shelf! The work that Book at Bedtime do to help women’s refuges across the UK is so very beneficial and they continue to need more book donations to help their Charity thrive.

Guests at Chester Racecourse listening to our guest speaker

Inglewood Manor stuns with fantastic networking lunch S

et within the heart of Cheshire, Inglewood Manor is a beautiful Grade Two listed building. Nearly 50 guests joined together at the beautiful estate to enjoy an afternoon of fine food, company and

Guests network at Inglewood Manor Hotel

of course another brilliant opportunity to network with like-minded business people from across the region, in a friendly and informal environment. Chamber networking events are a fantastic way to broaden your business contacts, spread awareness of your company and get to witness first hand an array of beautiful venues from across our area. Attending the event Dian Wang from the University of Chester said “Today was a really great event. The food was thoroughly enjoyable and it offered us a brilliant chance to get the word out about our survey! I hope to see many of the great connections I have made today at another event soon.” Following general networking, guests were seated to enjoy a delicious two course meal of roasted chicken breast, sautéed potatoes & red wine jus (or mushroom and truffle salted gnocci for our vegetarian guests) and a scrumptious cherry

bakewell tart to follow. Simon Gibbins of the Cheshire Fire & Rescue Service was our guest speaker for the event, he informed all in attendance not only of all the initiatives they are using to help save lives, but of the ways in which as a company you can help prevent against fire. Shedding light on a few incidents he has worked on including the Peckforton Castle blaze, he highlighted to the group the great work Cheshire Fire and Rescue have done and are currently involved in. Speaking on behalf of the Chamber Debbie Bryce, Deputy Chief Executive Officer commented “Another month, another great networking lunch! I just want to say a very special thank you to everyone who attended today’s event but also to the brilliant team at Inglewood for their wonderful service and hospitality! We are currently in the process of posting all our 2018 events up on the website so please go ahead and check them out!”

CHAMBER EVENTS

Village Hotel Chester St David’s host another successful lunch

ixty guests attended the lunch event in Ewloe, and gathered amongst members and nonmembers to network, connect and greet new contacts to the Chamber. The event started with 30 minutes of general networking, where delegates greeted one another and took the time to familiarise themselves with the delegate list for the day. After the networking had taken

place, delegates were then invited to make their way over to the hot buffet, where a selection of meat, vegetables and deserts were served. After guests had enjoyed their food, our guest speaker, Bob Davies, Operational Governor for Health and Wellbeing at HMP Berwyn, spoke to the room about the building and development of HMP Berwyn. Bob informed everybody about his role

in the prison, and the ways in which they are rehabilitating inmates for life outside. Many guests in the room had questions to ask Bob and he made sure that he made his way around the room, to answer as many as possible. After Bob had spoken and questions had been answered, guests then had further time to network and catch up with fellow members. Chris Jackson, Operational Director and Owner of Links Tours Wrexham said: “Today was my first networking event with the Chamber and I’ve found it extremely beneficial already, there’s such a wide range of contacts and I can’t wait to attend my next event.” Jenny Davidson, Membership Support and Events Manager, said: “I’d like to thank everybody that attended today’s event, it was such a great turn out! Delegates were very engaged and made connections with one another. I look forward to welcoming you all to our next event.” Lunch at Village Hotel Chester St David’s

Get ready to celebrate in true style at the Chamber St David’s Day Charity Ball

ponsored by the Development Bank of Wales, the Chamber’s St David’s Day Ball is set to return for its fourth instalment at the beautiful and luxurious Quay Hotel and light up your social calendar with its arrival on Friday the 2nd March, at 7pm. Following tradition, the night promises to be one of elegance, great company and exquisite dining – It is certainly not to be missed! All proceeds from this event will be donated to Your Space, a local welsh charity who provide social opportunities, activities and clubs for children and young people who are on the Autistic Spectrum, helping them to socialise and feel supported. Sponsoring the evening will be The Development Bank of Wales, set up by the Welsh Government its aim is to support the economy of Wales by making it easier for businesses to get the finance needed to start up, strengthen and grow. On arrival at the event, guests will be greeted with a complimentary

glass of Prosecco before being seated for an enjoyable three-course meal with hot drinks and mints to follow. Following traditional format, the Charity Auction & Raffle will take place after the meal, with a local, renowned DJ to hit the decks afterwards! If you or your company would like to donate a prize for the charity auction or raffle, please contact Beth Gittins by emailing b.gittins@wcnwchamber.org.uk

PRICES

£43.20 for Chamber members (£36 + VAT per person) £51.60 for non-Chamber members (£43 + VAT per person)

Guests enjoying a night of elegance at the Chamber St David’s Day Ball

Tables of 8 to 10 people can enjoy a 5% discount Dress code for the evening will be ‘Black Tie’ so gentlemen are expected to wear a black bow tie and suit, and women a cocktail dress

CCP BUILDING PRODUCTS

CCP Building Products Ltd takes over operations at Aberdo Quarry

he Board of Directors of CCP Building Products Ltd are pleased to announce the addition of Aberdo Quarry, Pentre Halkyn, Flintshire to its operational portfolio. The strategic addition of Aberdo Quarry to the CCP Building Products portfolio has further enhanced its ability to become the ‘go to’ partner for all its customers in the construction material supply chain. In addition, CCP Building Products have succeeded in accelerating plans for further growth in the industry, whilst continuing with their policy of maintaining active roles in the local communities in which they are involved. Moreover, the acquisition of the rights to occupy and operate Aberdo Quarry contributes to the ongoing business development

plan which maintains its focus on providing highquality product combined with “best in class” service. Undoubtedly, Aberdo Quarry can only complement the existing manufacturing portfolio of CCP Building Products, with the quarry producing a quality limestone product that supplies the existing markets of North Wales, Cheshire, Lancashire, Liverpool and Manchester. With their product portfolio of precast aggregate blocks, foundation blocks, concrete engineering bricks and paving flags, CCP Building Products Ltd has a reputation as the major independent manufacturer that serves the North West of England and North Wales. The addition of Aberdo Quarry provides the group with the opportunity to supply further constituent

products used in concrete manufacture, asphalt and other forms of construction activity. Mr. Paul Rosie, Aggregate Director, stated that “CCP Building Products Ltd, a market leader in aggregate block production, sees this bolt-on addition as a perfect fit to complement our existing business and product ranges going forward”. CCP Building Products Ltd celebrated their 10th anniversary in 2016. The company then became one of only 27 companies in Wales that made the 2017 London Stock Exchanges List of “1000 Companies to Inspire”. Following their expansion into North Wales in 2011, CCP’s Llay Facility soon became the central administrative centre of the group, therefore Llay will now also be home to the newly formed Aggregates Division of CCP as it

CCP’s Commercial Director Jim Woodyer and Quarry Manager Graham Skelham

welcomes the existing staff involved with Aberdo Quarry. Every member of the CCP team look forward to working with the existing and future customers of Aberdo, while preparing for the challenges and future projects that lie ahead. CCP Building Products....... the story continues www.cheshireconcrete.co.uk Registered office: CCP Building Products Ltd, Llay Road, Wrexham, LL12 0TL. Telephone: 01978 799070

LAKESIDE CHESTER BUSINESS PARK CHESTER CH4 9QT

TO LET 18,256 sq ft (1,696 sq m) • Feature entrance / reception area • Generous parking available • Available now Rupert Barron

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Prominent office building located on prestigious Chester Business Park

0161 228 1001

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avisonyoung.co.uk

GETTING STARTED

Getting started Jon Smedley Tell us a little about yourself and your background. I have worked in Education for the past 17 years, working as a class teacher, PE Advisor, Deputy Headteacher and Consultant. My work now involves working with schools across the UK to make their school day more active, looking at the benefits of active learning and introducing them to our resource ‘Maths of the Day’ – an online resource which provides schools with 1,500+ lesson plans and ideas on how to teach the maths curriculum through physical activity www.mathsoftheday.org.uk What made you set up the business? I always had a real desire to set up my own business and constantly tried to come up with ideas. When initially developing ‘Maths of the Day’ I was keen to develop it as much as possible and wanted to see if it could progress and work as a business. By partnering up with my colleague William Griffith it allowed me to limit the potential risk and deep down I knew I didn’t want to have any regrets or think ‘what could have been?’ Therefore, I took the decision to leave my full-time role as a Deputy Headteacher and set up ‘Maths of the Day’ How and when did the idea come about? Working with young people for many years, I have seen first-hand the impact of ‘active learning’ with regards to activity levels, attitudes, attainment and whole child development. At home, working in my spare time, I began to develop ‘Maths of the Day’ lesson plans and then began to seek ways in how I could take the ideas and put them on to a very easy to use on line platform for teachers’ that could be used globally. Who are your target audience and what is the main aim of the organisation? Our customers are schools and we currently work in schools all over the UK. We are praised by Ofsted, endorsed by the Youth Sport Trust and AfPE and

have received fantastic feedback from hundreds of schools and thousands of children and parents. We have plans to expand Internationally and have begun to develop our Active Literacy product which will launch next year. Our aim would be for all young people to access and ‘love’ maths – and to enjoy Maths of the Day and active learning, in every country across the World. What have been your main achievements and difficulties? In the space of two years we have gained outstanding growth with a quality product in a very challenging market place, we have also continued to listen to customers and strive to develop and improve the resource at every opportunity. This has resulted in a resource which is now far more superior than two years ago – ensuring we keep customers happy and see a very good retention and resubscription in to the product. The challenge, as I’m sure many businesses will tell you, is finding enough hours in the day and also ensuring you find a work - life balance!

NAME: Jon Smedley JOB TITLE: Managing Director FROM: Maths of the Day

years. On a personal level I would like to deliver the MOTD and Active Learning message worldwide. What message would you give to fellow entrepreneurs or people looking to get involved in setting up their own business or organisation? It was a difficult decision for me - I have a wife and two young children and I had a very secure job which I loved. I was lucky to have the support of my business partner William Griffith who already owned a business and therefore is very knowledgeable. My advice would be to know your product, understand your market and have a plan. Finally, it would be to surround yourself with good people and a good team - running a business is hard work and it is important to have other expertise around – and people to celebrate the good times with too!

What attracted you to entrepreneurship? Why was this? I would say that I am very ambitious and like to push myself and constantly set and achieve new goals. Through Maths of the Day, I also get the opportunity to make a real difference. I present keynotes at many conferences on the importance of physical activity – something I care and am very passionate about. I also know how hard teachers work – and I want to give them a resource which will save them time and will be loved by their class. What are your career aims and aspirations? I would like to see MOTD making an impact in over 10,000 UK schools and then see the product spread globally over the next five

PFC FINANCE

PFC - Your one stop shop for finance

magine building a relationship with an account manager who has access to over 50 lenders and can arrange funding for pretty much every conceivable type of requirement a business owner will face during the course of their year. At PFC that’s precisely what you get. We can arrange the following: ASSET FINANCE Whether your company is in need of asset finance or asset refinance we can provide funding for all types of equipment for different sectors including both new and second-hand items. We offer seasonal repayment options too, as well as step repayments and deferred VAT for up to seven years.

COMMERCIAL LOANS If your company is in need of some capital, an unsecured

business loan is a surefire way to get there. Our commercial loans differ from client to client, available for any purpose and any business sector. From startups to property developers, restaurant owners to manufacturing companies, our clients turn to us for short term emergency capital or longer term planned investment. INVOICE FINANCE Available to new start enterprises and established companies. We work with top-tier invoice finance lenders, many utilising the latest technology to provide incredibly efficient same day release of funds. Working independently allows us to look at the detailed requirement the client has and try to identify the best funder to meet their specific invoice finance needs.

VAT AND TAX BILL FINANCE With the rise in the number of late Vat and Tax payments that lead to hefty fines, more and more customers are approaching us to provide them with finance to pay these overdue or up-coming bills with loans from £5,000 up to seven-figures. VAT funding is a rolling three month facility, and the tax funding is available for selfassessment, memberships or corporation tax and can be funded over 6,10 or 12 months. ROUTE TO FINANCE We don’t restrict our lending to home owners as we can consider tenants and those who still live in the family home. No matter the loan or route to finance you decide to take, our friendly team here at PFC understand how daunting it can be for businesses and individuals to

seek finance and that’s why we made it our duty to make the application process as straight-forward as possible. We dedicate you to only one account manager to deal with your application process and in some cases we can achieve a decision in a matter of hours.

If you’d like to discuss any of our finance options in further detail, please contact a member of our friendly team on 01829 738 799 to chat through your requirements today.

BETTER BUSINESS LENDING PFC is a leading Cheshire finance intermediary that provides fast, convenient and flexible access to business funding. The boutique nature of our business helps us develop close and lasting working relationships with clients. Using an extensive panel of more than 50 funders, PFC is able to source multiple types of finance while our decades of industry knowledge, experience and relationships helps us find routes to finance where other brokers may fail. Regulated under the FCA, we work with a range of commercial organisations of all different sizes and business sectors. Our credit lines include unsecured business loans (for professionals and general SMEs), asset finance, invoice finance, spot invoice finance, stock and inventory funding, VAT and tax finance. We will always try to match the client and borrowing purpose to the best available credit facility offered by our lending panel.

PFC Finance is a trading style of The Practice Loan Company PLC. The Practice Loan Company PLC is registered in England and Wales – No: 3767146 The Practice Loan Company PLC is a credit broker and arranges finance through a panel of lenders. The trading address is No 5, The Mews, Trent Business Centre, Trent Park, Eastern Avenue, Lichfield WS13 6RR. Authorised and Regulated by the Financial Conduct Authority. Firm Ref No 727115.

T: 01829 738799 @PFC_Finance

E: enquiries@pfcfinance.co.uk www.pfcfinance.co.uk

CHAMBER NEWS

Apprenticeship’s the way for Melissa

y name is Melissa Kermode and I’m currently part of the Membership team at the West Cheshire & North Wales Chamber of Commerce. I have been at the Chamber for just over a year and can’t believe how fast the time has gone. After completing my A-Levels in Media Studies, English Language and Philosophy at Whitby High School, I decided to apply for a place at Bangor University. Even though I was accepted onto my English Language and Media Studies course, I began thinking that University may not be the right decision for me. I had never previously considered an Apprenticeship, as I thought that University was the ‘right’ thing to do; it wasn’t until it came to three weeks before I was due to move into my University halls, that I realised that I needed to explore more options, other than just a University degree. After researching my options for Apprenticeships in the area, I was directed to call West Cheshire College to see if they had any vacancies that fitted my skillset and my career aspirations for the future. The team at the college were extremely helpful in guiding me in my decision between Apprenticeships or University and offered me extensive support throughout. Within a week of visiting Janet at the college, I had made the decision to pursue being put forward for Apprenticeships in the local area and to defer my University application for a

year - just in case I felt that I had made the wrong decision. It wasn’t long after my decision to move forward with an apprenticeship that I received a call from the college, informing me that I had been put forward for a job at the Chamber of Commerce and that I’d receive a call from them later that week. I couldn’t believe how fast the application process went, and I quickly began to research what a Chamber of Commerce even was! Since starting at the Chamber, I have now nearly completed my Marketing qualification and I have recently been offered a permanent position within the Chamber. On a day to day basis I manage the Chamber’s social media, post and write PRs, create any media related documents (flyers, programmes, logos etc.) as well as helping Matt in the Communications Department and Jenny (Events and Member Support Manager) with anything they need me to do - I will also be taking over the running of the magazine after this edition! I am so glad that I had the opportunity to continue my studies alongside my work, an Apprenticeship for me has meant that I have been able to advance in my skills, whilst being able to earn a wage and grow in my career. I always assumed that University was my only option and I’m extremely grateful to the Chamber and South and West Cheshire College for supporting my education and growth over the past year of my Apprenticeship. The range of

apprenticeships that the College offer is outstanding and should be seriously considered by school leavers who are unsure of their future paths. My time at the Chamber so far has been really insightful, from the dinners to our events, every day is so different here. The team here have been so supportive of my work and decisions and I’m excited to see what my future at the Chamber holds! Maria Davison, Director of Business Development and Apprenticeships at West Cheshire College, commented “Melissa has chosen to follow the Apprenticeship route as opposed to the University route. Reading her testimony, it shows that it has proved beneficial to ‘Learn as you Earn’ and remain debt free whilst gaining real work experience, she now has an exciting career to look forward to within Marketing. We are delighted that Melissa has embraced the Apprenticeship through West Cheshire College and the West Cheshire & North Wales Chamber of Commerce.”

Melissa Kermode

THE BIG INTERVIEW

WCNW: To begin, tell us a little about yourself and your background. Born in Ellesmere Port in 1964, I always had the ambition to join the Army once I had finished school as I had been part of the Cheshire Army Cadet Force since an early age. Leaving school in 1981 and immediately joined the Army in the Royal Electrical & Mechanical Engineers as an apprentice Vehicle Mechanic, based in Arborfield Berkshire. Serving nearly 25 years in the Army and reaching the rank of Artisan Staff Sergeant I was based mainly in the UK and Germany whilst completing operational tours in Northern Ireland, The Gulf, Bosnia and Kosovo. Married for over 32 years with two children and three grandchildren, I now live in Hawarden, North Wales. WCNW: What made you want to run your own business? Since leaving the Army in November 2004, I have held positions as a Business Manager at a Quality Management Company working in

STEVE DOWNEY

Managing Director (business owner) of Hannaman Material Handling

the Vauxhall Motors plant in Ellesmere Port, an Operations Manager for a small air extraction cleaning company working in Wrexham and as a SHEQ Manager working in both Deeside and Stone. An opportunity at one of my previous companies presented the chance of an MBO, however this wasn’t to progress. This opportunity did give me the desire to approach Hannaman Engineering, as it was formerly known, to offer buying the business from the existing owners. The reasons for wanting to run my own business were that over the years I felt that I hadn’t really achieved my ambition whilst serving in the Army and once I left, I made it my goal to get to a Director position by the time I was 50. Having worked in the business that I had, my role meant me reporting to the board of directors on a daily basis, therefore I was familiar to the requirements needed in operating and running a successful business. Hannaman’s presented the opportunity to prove to myself that not

only could I run a business but I could also grow a business. WCNW: Once you became Managing Director, what did you do next? Once I had been given the green light from the existing owners of Hannaman’s, the next step was to build a Business Plan identifying the journey I would take Hannaman’s on for the first five years. Once the BP was established, identification of funders was the next step. Once the price was agreed and the funding secured, the business was acquired and the deal completed in December 2013.

THE BIG INTERVIEW WCNW: What are your main responsibilities? As Managing Director my primary focus is to ensure that there is continual development throughout the business and that all aspects and goals of the Business Plan have the best chance possible in being achieved. Weekly aspects of my role include the preparation of plans to facilitate achievement of our business targets by implementing and overseeing cost-effective operations and market opportunity activities. This is normally carried out alongside reviews of the company’s financial performance, returns on investments and development of any other business ventures. Extra activities include presenting at business forums, attending network functions and participating in local business meeting to ensure that the Company gains maximum exposure and profile. WCNW: What does a typical day involve? My typical day is regularly filled with providing continual advice to senior management within the business so that they have a clear view of current market conditions and what this represents for the company as we move forward. As part of my role is within sales I also regularly meet and discuss potential new business with a lot of our existing and potential new customers. Regular reviews of the business financial and operational performance also form part of my regular routine. WCNW: Who are your target audience and what is the main aim of the organisation? Our target audience covers all industry sectors as Hannaman’s offer a complete 360 solutions on material handling equipment and support. The main aim for our business is to become the best and potentially the biggest Independent Material Handling Company in North Wales and the North West. Where quality starts

WCNW: What projects are you currently working on? Hannaman’s aim is to provide its customer advice, guidance and support on all aspects of material handling and as such the Company’s goal is become a complete 360 materials handling solutions provider. In order to achieve this there are a number of projects that that are ongoing. Development of our on-line Hannaman Store is a facility which gives access to our customers to over 15,000 products. The Hannaman Store has also created a new venture for the Company where it will soon be able to offer its customers a “Giving Back Loyalty Card” A number of profile tenders are in process of being completed or entering into further discussions with the clients, each contract consisting of equipment supply ranging between five and 80 pieces of equipment. WCNW: How have things gone so far? The business since acquisition in 2013 has doubled its turnover in four years whilst also taking the staff numbers from 17 to 25. WCNW: Any difficulties? If so how did you overcome them? None really. I had lots of support from friends and family which made the process easier. My engaging of a corporate finance company also worked very well throughout the acquisition process as their support and guidance was key in the way we conducted meetings, the passing of information and the clarity on detail required. WCNW: Looking ahead, what are your main aims for the organisation and how would you like it to develop? My main aim for the business is to continue to grow it as previously mentioned whilst potentially expanding and opening new branches into other areas of the UK. WCNW: How have businesses and individuals responded to what you’re offering? Extremely well which is reflected on the business sales climbing each year since acquisition. Inward investment has continued ensuring that Hannaman’s has the platform and structure to continue on its continual development path ultimately leading to greater future growth. WCNW: What attracted you to entrepreneurship? Why was this? Personal motivation, confidence in my own ability and the challenge of growing and creating a successful business.

It’s all about the business WCNW: Are there any particular people, business leaders or others you look up to? What have you learned from them? No one individual I would say has been the particular person I’ve looked up to in a business sense as with everything in life there is good and there is bad. Experiencing and learning from both sides makes a person stronger and certainly better equipped to how you as a person go about managing and dealing with issues as and when they present themselves to you. If I was giving advice, self-belief and being prepared to listen is the way I would say I have learnt. WCNW: What are your career aims and aspirations? Is there anything else in particular you’d like to achieve in your lifetime? Having had a long and varied career to date the priority for me right now is to see Hannaman Material Handling grow and achieve the success I believe it both has the potential to fulfil and truly deserves. On a very personal note for me, it is foremost that I witness my children and their children grow, leading happy and successful lives that they have set out for themselves. WCNW: What message would you give to fellow entrepreneurs or people looking to get involved in setting up their own business or organisation? Never say “never” or “I can’t” as entrepreneurs look for ways to achieve and be successful!

Delivering reliability

CASE STUDY

One of those calls that you never want to get I

recently took one of those calls that you never want to get, a call from the office to advise me that one of our employees had been seriously injured while undertaking maintenance on one of our circular saws. I won’t go into the gory details, but suffice it to say that, thanks to the prompt response of our First Aiders and the skill of the NHS surgeon and staff, his finger has been saved. He is likely to have to undergo a further operation, but, thankfully he is expected to recover the use and feel in his finger. Following the incident, we immediately reviewed and improved the guarding on all our saws. We have also undergone a Health and Safety Executive (HSE) investigation which has proved very helpful, highlighting that, although we had safety procedures, equipment and controls in place, we needed to improve the documentation for these procedures, particularly around planned or unplanned maintenance work and control of contractors on site. We have also learnt some real lessons from this incident, sadly too late to avoid seeing a longstanding colleague injured, but lessons that perhaps easily get lost in the standard processes and procedures paper chase and the focus on the day to day commercial challenges that we all face. So here are the key learning points that we would like to share with you:

• Just because you have an employee or a contractor who has always looked after a particular activity, in our case machine maintenance, and knows the job inside out, don’t overlook them or over rely on them when managing your Health & Safety (H&S). Avoid taking their competence for granted but instead draw on their knowledge and experience to ensure that you capture and document all of the associated risks. They are often in the best position to identify any potential shortcuts which can increase risk levels when undertaking these activities. With their assistance such shortcuts can be addressed and where possible eliminated. • Don’t get caught out by concentrating on risk assessing the routine repeat day to day operations at the expense of assessing the ad-hoc activities such as maintenance whether planned or unplanned. These activities require as much if not more attention as the routine operations, as they carry as much if not more risk as the standard operations and are also more difficult to audit as they are, by nature, ad hoc. They should be assessed and monitored accordingly.

encouraging all staff to highlight any H&S concerns they may spot at any time, however small, and always providing positive feedback to them for their participation in that safety first culture. • Risk Assessments are not just periodic jobs to be undertaken by the H&S Officer. They should also form part of the dynamic approach to H&S, with all staff prefacing any task with a quick dynamic risk assessment and determination – stop / think / do(n’t). Much as we wish we could, we can’t turn the clock back, and it is perhaps easy to be wise after the event, but, I hope that by sharing these thoughts with you, I can help you to avoid receiving that phone call, one that, trust me, you certainly never want to get.

• Remember that H&S is a dynamic feature that needs to run through all the activities of the business at all times. This means continuously reinforcing a safety first culture in the organisation,

assessments should form part of the “ Risk dynamic approach to health and safety ”

by William Hogg Managing Director, Contour Showers Limited

www.contour-showers.co.uk

INTERNATIONAL TRADE

Understanding Authorised Economic Operator status I

n preparation for BREXIT, companies are being urged to consider whether they should apply for Authorised Economic Operator (AEO) status now rather than wait until exit. With this in mind, we are delivering a brand new training course next year which will cover the full benefits of holding AEO status called Introduction to Authorised Economic Operator Status. Our current AEO course trainer retired from HMRC in July 2016 after 43 years service mostly in Customs work. Since 2001, he was an International Trade Development Liaison Officer (ITDLO) with HMRC working closely with UK Customs Policy teams and the wider business community helping to deliver a number of new developments in Customs international trade work such as AEO and Union Customs Code. WHAT YOU WILL LEARN • Demonstrate an understanding of the AEO programme, it’s background and the law. • Demonstrate an understanding of the types of AEO status available. • Demonstrate an understanding of the AEO application process. • Demonstrate an understanding of how to maintain the AEO status going forward.

AEO COURSE DATES 24th January, 15th June and 14th September 2018

First Steps to Export Enabling Potential Exporters to Trade Overseas

There is an exciting new programme for potential exporters designed to address your concerns, highlight the opportunities and guide you through the initial steps into export markets. The programme is free-ofcharge for small and medium-sized businesses based in the North West but is limited to those that have never exported, have not exported for the past 12 months or who have no proactive exports or action plan. We asked one of our Chamber Members, Dan Hassall of JM&D Ltd based in Malpas, to tell us about his experience of First Steps to Export and this is what he said; “I decided to attend one of the Chamber’s early International Trade Forum’s because I wanted to investigate the possibility of starting to export. At the meeting, I was introduced by Debbie Hancox to an International Trade Advisor from the Department for International

2018 Dates for your Diary Our Export Training Courses, International Trade Forums and Export Advice Clinic are now held in the prestigious Churchill House, University of Chester Queens Park Campus, Queens Park Road, Chester, CH4 7AD

Trade and we arranged to meet afterwards. I met with a designated ITA, Jayne Hunt, who is a DIT food & drink specialist who has been mentoring me ever since, advising my company on exporting in the food & drink sector. My company completed the Passport to Export Programme in November 2016 and we have also received significant assistance from DIT representatives in the overseas posts in China, Korea, Poland, Spain, Kenya, UAE, Singapore, Romania, Thailand, Jamaica and Trinidad & Tobago. We took part in the NPH mission to Gulfood and are still following up leads for there. We are also doing good export sales to Canada for which an Export Win was recorded as our first export order.”

NEW!

We now hold a monthly Export Advice Clinic hosted by the Chamber for DIT. It is held at our offices by pre-appointment. More information can be viewed on our website: www. wcnwchamber.org.uk/exporting/ international-trade-training/

WEST CHESHIRE & NORTH WALES EXPORT TRAINING COURSES 2018

Day Date

Introduction to Authorised Economic Operator Status BCC Introduction to the Export Process BCC Export Documentation and INCOTERMS: BCC Agents and Distributors BCC Inward and Outward Processing BCC Letters of Credit and Methods of Payment BCC Preference Rules of Origin Explained BCC Import Procedures & Customs Audit Procedures Dangerous Goods and Export Controls: Customs & V.A.T

Weds Friday Friday Weds Friday Weds Friday Weds Friday Weds

INTERNATIONAL TRADE FORUMS 2018

Day Date

Eisenhower Suite, University of Chester Eisenhower Suite, University of Chester Eisenhower Suite, University of Chester Eisenhower Suite, University of Chester

Tues Tues Tues Tues

24 Jan 2 Feb 9 Feb 14 Feb 23 Feb 28 Feb 9 Mar 14 Mar 23 Mar 28 Mar 30 Jan 24 Apr 17 Jul 30 Oct

For further details and/or to book onto First Steps/Export Training Courses/Export Advice Clinic please email d.hancox@wcnwchamber.org.uk. Any bookings for training made before the end of December 2017 will receive a 10% discount!

UP CLOSE

The Person behind the Business

David Paveley, Managing Director of North Wales Honda and Group B Motorsport An overview of yourself and your current role. I wear a few different hats but all strategically linked. Managing Director of North Wales Honda and Managing Director of Group B Motorsport. Within Honda I am also the Dealer Principal. What are your aims? My aim and focus are in creating the correct culture and infrastructure that delivers great customer satisfaction in all of my business activities. The Honda dealership in Llandudno has been a great challenge, the aim there was to create a 5-year plan to take a failing business and make it one of the top performers in the UK. Out of 160 Honda dealerships we are now ranked 12th, we were 160th on day 1. Describe your role. To motivate, innovate and lead. Working in an industry that is constantly performance orientated, and overloaded with KPI’s, it is easy to become disgruntled or demotivated. In my role I feel a great sense of responsibility in keeping the team motivated, and allow them to do their jobs without unnecessary pressure. For managers in a business, taking responsibility and understanding targets is part of modern business, but creating a TEAM culture helps to alleviate the pressure and working together towards targets is much more rewarding and enjoyable. What’s the best bit of having a job like yours? Being able to work with successful global brands and listen to people much wiser than myself. I have been lucky to work with some incredibly talented people throughout my career, and being able to understand their point of view, look at their processes and see how they have arrived at a decision is fascinating and valuable, as let’s be honest, we all steal ideas, we take the best bits and fit them into our own business models, as an MD you’re like a magpie, constantly looking for better ways!

Was a role like this always what you aspired to? I worked out very early on that I aspired to making a difference and was not afraid to get it wrong. It is not possible to get it right every time, but important to recognise when you are heading down the wrong road! I always aspired to work with cars and car manufacturers, and have been lucky to work in most aspects of the car industry, as a rally driver, test driver, in marketing and PR, manufacturing and sales.

In the evenings it can be bike rides with Sally and Max (wife and sole child still at home) or music, I love collecting vinyl but have also reluctantly given in to downloading, but the guilt factor kicks in and I also buy the CD or vinyl to support the artists! I love eating as my wife is an amazing cook (especially cakes) and I do enjoy a good film. I end every day with a download of global motorsport news and industry news, I jot down the stand out points and build them in to my next day, the magpie factor again!

Any special memories to share? I have many proud memories. As a rally driver reaching the World Rally Championship and winning a class award on the Monte Carlo rally will always be a stand out memory, but also as a privateer winning my first rally. Away from competing, I had opportunities on TV and in magazines, which I enjoyed, but turned my back on as I found this superficial and not rewarding. Becoming a Global Director for Sparco in Italy was a proud day, that period provides lot of fond memories. Negotiating sponsorship deals with McLaren, Williams, Ford and other Motorsport teams taught me a lot. In this role I learned to listen.

In an ideal world, what else would you like to be? A Pilot. The same principles, learning, evolving, challenging and taking responsibility. They also have engines and wheels!

Tell us a bit about what you do outside of work to relax. My day starts at 6.30am with cycling or weights depending on where I am with my programme, this allows me to still be competitive when I compete in rallies. Old habits die hard, I am fiercely competitive.

What advice would you give to anyone starting out? Don’t be afraid of failure, it makes you stronger. Listen, there is so much to learn, ask lots of questions. You can teach techniques experience has to be acquired and absorbed. Accept that when you grow your business and start to hire staff, your staff will not work as hard as you, 80% is good, 85% is exceptional, and that is acceptable in context that it is your goal, your ambition. Set your goals on building a TEAM, and continue to put the customer first.

ENVIRONMENT

Better for business, better for the environment By Dr Andy Pickard, Manager of the Centre for Global Eco-Innovation at Lancaster University A CHANGING WORLD We live in a world where change is constant and the pace of change is accelerating. The mantra is growth. So what is the key to growth at a time when resources are increasingly under demand? How do Cheshire and Warrington businesses grow and gain a share of new and emerging markets? The key is innovation but innovation which increases efficiency, uses less energy, works smarter, demands less water and maximises value from its waste. We are talking about Eco-Innovation. This year the FTSE 100 had its 33rd birthday. Gone are 70 company names from the original 100, many of which were once considered part of the national furniture: ICI; General Electric; to be replaced by companies such as Vodafone, which were little more than a twinkling in the eye at the formation of the FTSE. So where will success come from in the next 33 years? Analysis shows that 32% of UK growth is attributed to undertaking research and development in science and technology. So Lancaster University and the University of Chester have come together to enable Cheshire and Warrington businesses to access R&D resources to support innovation for a better environment. A BUSINESS OPPORTUNITY In the Climate Change Act 2008 the UK legislated to reduce greenhouse gases

by 80% by 2050. Progress towards this target has been aided by technological innovation and resulted in new high value jobs, industries and companies being created. We are starting to see results in the adoption of renewable energy, low carbon vehicles and power electronics. This represents enormous opportunity for economic growth for those who can respond. This October the government launched a new “clean growth strategy” promising £2.5bn of public investment. At the launch, Climate Change Minister Claire Perry, predicted growth for businesses in low carbon technologies to be 11% per annum, which is four times faster than the general economy. A HELPING HAND In 2012 Lancaster University launched the Centre for Global Eco-Innovation partnering with regional small and medium sized enterprises (SMEs) to support innovation. The aim was to open the resources of the universities to SMEs to undertake R&D and to provide access to people who can enable that work to take place. In 2015 the Centre was recognised as “the outstanding knowledge exchange and commercialisation initiative, nationally”. Today with the support of European Regional Development Funding, the opportunity for local SMEs has been expanded. Lancaster University is The

Times University of the year 2018 and the Centre is now working alongside the University of Chester, and the newly created Energy Centre at Thornton Science Park. Working together the two universities offer local businesses support for a wide range of R&D projects from short projects to long-term, in depth research. The ambition is to support a transition towards a low carbon economy in all sectors and to enable Cheshire and Warrington businesses to benefit from the growth that a new and developing way of doing business presents.

Case studies AIR QUALITY LINKS TO CLIMATE CHANGE, JBA TRUST

oor air quality is a global threat to human and ecosystem health, with climate change projected to exacerbate air quality problems through meteorological changes. Many air quality pollutants may also contribute to climate change themselves, making this a perpetual problem. Air pollution is a national and international issue, with sources of air pollution ranging from road traffic and power stations to industrial and agricultural processes. The JBA Trust is collaborating with Lancaster University to develop new methods and tools to communicate climate change and air quality risk to national and international stakeholders. The JBA Trust was created in 2011 as an independent charity that promotes the growth of knowledge and skills in environmental risk management. Professor Rob Lamb, Director of JBA

Trust said "We are supporting this research to help ensure that the latest scientific understanding of the relationship between climate change and air quality can be communicated to business and decision makers at municipal or national levels and NGOs. That understanding may have profound implications for multiple sectors including health, transport and urban planning." Suzanne Van Zuijlen, Graduate Researcher, said “Being able to work on this project is truly exciting as poor air quality has an impact on both health and the environment. The overall aim of this PhD project is to use models and observations to bring new understanding around the links between air quality and climate change. The goal is to develop this understanding in a way that it can be readily used by decision makers in their risk planning processes.”

CHEMICAL REMEDIATION OF ACID TAR PITS, CORE ADDITIVE TECHNOLOGIES LIMITED

cid tar pits contain the waste residue from oil refineries. Chemical additives company Core Additive Technologies Limited and the University of Chester at Thornton Science Park are working together to address the challenging problem of how to remedy and recover resources from those pits. Typical pits can be vast, containing up to 100,000 tonnes of waste material and a clean-up can cost between £40m to over £100m. The waste is currently disposed by combustion, but researchers are now looking to develop a new process, which will allow for the extraction and reuse of material from the acid tar pits. As well as reducing the amount destined for disposal by combustion, it will reduce the need for the extraction and refining of hydrocarbons or the synthesis of

other chemicals. Lee O’Nions, Core Additive Technologies Limited Managing Director, said: “It’s fantastic for Core Additive Technologies Limited to undertake research with the University of Chester’s Eco-Innovation project. As an SME, getting access to the know-how, knowledge and facilities offered by a Science and Engineering Faculty is a unique opportunity. It helps me to commercialise a new process for the remediation of acid tar pits, providing benefit to the environment and people’s lives.” Amy Underhill, Graduate Researcher, added: “This work is extremely exciting. From day one, I have felt like I’m already part of a cutting edge research project that will have worldwide commercialisation and environmental benefit.”

24 HOURS

24 hours with... Dawn Gerrard Community Fundraiser for Guide dogs

A brief overview I was born with limited vision in both eyes. At 15 I had complete sight loss - the last thing I remember seeing was a bowl of Rice Krispies. At 17 I was diagnosed with epilepsy but went on to university and obtained a degree in Business Management. How long have you been in this role? I have been a Community Fundraiser for Guide Dogs since April 2015. What types of disciplines do you usually work with? I manage several volunteer groups covering Merseyside and Cheshire, raising vital cash and spreading awareness of our life-changing services through social media and local press. I work with companies that choose Guide Dogs as their charity of the year, giving them the opportunity to name and meet their very own guide dog puppy. My first guide dog, Kerry, was a sponsored pup and went on to be a life-changer for me. A little about your background I left Chester University with a BA Hons in Business Management. In 2008 I became a Young Ambassador at a local disability charity. In 2013, after being matched with my first guide dog, Kerry, I started work in Manchester in the banking sector, and began volunteering for Guide Dogs in my free time at local fundraising events.

How do you begin your day? My alarm goes off at 5.45am. My first job is to feed and spend time with my guide dog Helena. Then I have breakfast and leave for work at 6.50am. I prepare my outfit the day before to save time, and I have my make-up out so I know what I am applying. What does your morning usually involve? I settle Helena with everything she needs before checking emails and responding. I often have charity of the year applications to complete and support, and I handle fundraising enquiries. What is a typical afternoon? I organise volunteers and venues for speaker training.

How many people do you work with? I work in an open office with up to nine others from various Guide Dogs departments. Do you make time for lunch? I normally eat at my desk, then take my guide dog for some fresh air and let her play in the sand pit or field. When do you finish work? About 4pm at the office, but if I attend meetings or events I may finish later, and need to plan how my dog and I will get home. What is a typical evening? I play with Helena, groom her, then go for a run on my treadmill. I use my colour coder to choose my outfit for the following day and ask my mother for a second opinion to ensure everything

matches. I catch up with friends and go to bed early, as I have an early start. Any particular challenges? I’ve always felt I have had to prove myself a lot more than my sighted colleagues. In the office I need help to use the photocopier and use a standard laptop with speech software, doing 80% of administration myself. I rely on my colleagues to tell me if a bin has been moved or the office environment has changed. What plans for the future? Keep working closely with businesses, raising our profile and fundraising so more people like me can benefit from a life-changing guide dog. Any special anecdotes? I met one of my best friends at a volunteer training event. My guide dog at the time was called Kerry and when I told her to sit down my friend thought I was talking to her! When clothes shopping, I use a coder which reads out the colours. I’ve had store staff come up to me and say, “It’s amazing your dog can talk”. Trying not to laugh too hard, I explain what is doing the talking. In 2015 I joined Guide Dogs’ Coniston Challenge. Three of our six-strong team were guide dog owners. In one day, we hiked 10K up the Old Man of Coniston, cycled 12K through a forest and did 3K in a kayak. In April I ran the London Marathon with my older brother for Team Guide Dogs. It was really hard but I’m pleased I finished.

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BANGOR UNIVERSITY

Maximise your business growth with Bangor University

angor University is a research-led University with a long-standing track record for delivering high quality and award winning business support focused on inspiring innovation, improving performance and promoting sustainability. In many instances, by working with Bangor University you will be able to access financial support enabling you to get down to business and focus on what needs to be done. Among the comprehensive business support available, the ION leadership programmes and the 20Twenty Business Growth Programme both offer training focused on the key drivers of both profitability and growth. The ION leadership programmes have been running at Bangor University for over 12 months delivering transformative leadership training for businesses and aspiring leaders of North West

Wales who want to raise their game. Accredited by the Institute of Leadership and Management, ION leadership is the meaningful alternative to a regular course. ION leadership provides life changing ‘experiential’ leadership training for aspiring leaders; research confirms that learning has more impact when it is gained both from and with peers. Felicity Roberts, Business Development Manager said: “We have helped over 1000 leaders in Wales to grow their turnover by 26% through the LEAD Wales programme and the ION leadership programmes, with support from the European Social Fund through the Welsh Government and Bangor and Swansea Universities.” The part-funded ION leadership programmes, New Leaders and Leading Growth, are available for businesses to help them develop and enhance their individual leadership and management

e: j.whittaker@bangor.ac.uk. t: 01248 382569

skills. Leadership changes as an organisation grows in size and learning from our research and experience (from the LEAD Wales programme), we are confident that our suite of programmes will develop higher level skills for Supervisors, Managers and Business Owners. Businesses in North East Wales (Flintshire, Wrexham and North Powys) can also benefit from the 20Twenty Business Growth Programme which is subsidised up to 70% by the European Social Fund through Welsh Government. Jackie Whittaker, the Business Development Manager for 20Twenty said “we are looking to recruit ambitious organisations onto our 20Twenty Business Growth programme from Flintshire, Wrexham and North Powys, to help them deliver impressive and sustainable growth. We do this by equipping managers, leaders and owners with the skills required to

deliver improved efficiencies, plan growth strategies and implement expansion goals. The next 20Twenty Business Growth Programme for Directors and Senior Managers starts on the 23rd January and the next Programme for Managers and Team Leaders starts on the 28th March. Both programmes are delivered in Flintshire and Wrexham.” 20Twenty is the only Chartered Management Institute (CMI) leadership and business development programme to offer a progression Higher Education route from Level 3 to Level 7, valued as a third of an MBA with Cardiff Metropolitan University. If you would like to know more about how to enhance your skills or that of your staff, contact Gwenllian Owen (Project Leader for both ION leadership and 20Twenty Business Growth Programmes), on gwenllian.owen@bangor. ac.uk or 01248 382530.

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Wedi’i ran-ariannu hyd at 70% ac ar gael i fusnesau yng Ngogledd Ddwyrain Cymru. Up to 70% funded and available and delivered to businesses in North East Wales. Cymhwyster CMI Lefel 3 – 4 - rhaglen 3 mis • Datblygwch eich sgiliau arweinyddiaeth • Delio gyda materion perfformiad yn hyderus Cymhwyster CMI Lefel 5 – 7 – rhaglen 10 mis • Rhaglen 10 mis a chymorth i ddatblygu Strategaeth Twf Busnes ar gyfer eich busnes.

Wales’ Flagship 20Twenty Leadership Programme

CMI Level 3-4 Award– 3 month programme • Build your leadership capabilities • Confidently tackle common performance issues CMI Level 5-7 Award – 10 month programme • A 10 month programme to help develop and implement a Business Growth Strategy for your business

TOTAL PEOPLE

Leading the way in work-based learning

otal People has been building a reputation for excellence in the North West since 2001. Providing apprenticeship training to 6000 young people working with 2000 employers, we lead the way in work-based learning. Consistently graded as ‘Good’ through Ofsted inspection (latest survey May 2017), our ethos is to improve businesses by enabling staff to fulfil their potential. We operate mainly in the North West of England including Greater Manchester; excellent links with local authorities and leading employers in the construction, electrical, creative professions, caring professions, engineering , business services and social media industries (to name a few), mean that we are perfectly placed to offer a whole raft of qualifications in a huge range of occupational areas, completed on-the-job and supported by industry professionals. For employers, the opportunity to mould staff to

suit exact business requirements cannot be underestimated – gaining qualified, experienced, loyal employees is a real asset. For learners, the opportunity to earn a wage whilst gaining world-class qualifications with no associated debt enables them parity with both their peers in further education and in industry. A survey conducted by Ofsted in May 2017 showed that an incredible 94% of employers and 87% of learners would recommend us. The introduction of the Levy has caused unprecedented change to the apprenticeship landscape and Total People has positioned itself as the go-to place for employers seeking information on how the levy will affect their planning and workforce development. Ever proactive, Total People lead the way in ensuring information is current, relevant and accessible. Total People has dedicated Business Development Executives (BDEs) who are driven by the sole aim of ensuring

all staff are able to fulfil their potential. As standard we conduct an in-depth business diagnostic to enable us to understand the employer’s mission, values and vision. We map competencies to the apprenticeship standard and create bespoke learning materials shaped for the employer’s culture and practices that make the learning highly relevant through a contextualised approach. We agree delivery, assessment, planning, review and monitoring, and communication strategies. At Total People we are passionate about what we do and have a healthy respect for employers and learners, we know that without their business we would not have one, and to that extent we will do all we can to exceed expectations; managing, retaining and developing relationships. Apprenticeships matter at Total People because we understand that many jobs are best prepared for whilst on the job. They matter because

we recognise that no single means of learning will ever suit everyone. They matter because many of the best run companies include apprentices (we know this because we are one of them), and they matter because we firmly believe that the success of our society is, in part, measured on its capacity to guide young people into meaningful employment. It is this commitment to ensuring that everyone has access to training which helps them realise and reach their potential which drives us. Ours is an industry of constant change, and we meet each development with the same level of alacrity and vigour, ensuring that we are best placed to guide our employers and learners through the ever evolving landscape of workbased learning. It’s our duty and privilege to ensure that apprenticeships are viewed by communities and the wider economy as not the ‘other’ option, but the best option. Total People. Leaders in learning.

Superfast Business Wales Online technology helps organic Welsh farm grow £8.5m turnover

hug Estate, owned by Lord Newborough, is a 12,500 acre organic farm in Corwen, Denbighshire. Established in 1998, it has seen significant growth. From just 9 staff in the beginning, it now employs 115 people and turns over £8.5 million. The business has diversified into retail, wholesaling and green energy production. It also has an onsite shop with a bistro and a grab-andgo restaurant. SLOW BROADBAND WAS A CHALLENGE Rhug Estate ran up against challenges when faced with slow broadband speeds. Without the superfast speeds it now has, continued growth wouldn’t have been possible. Improved connectivity and fast online access has allowed Rhug Estate to implement a number of online technologies to improve crucial day-to-day business processes.

SUPERFAST SPEEDS AND ONLINE TECHNOLOGY HAS MADE THE DIFFERENCE Working with a local supplier, Rhug has adopted a Voice over IP system (VoIP) which has improved the connectivity between the onsite shop and the wholesale department but also brought about huge cost savings. After just 12 months the estate will achieve savings of around £4,000 a year. Taking several hundred sales a day means the business needs a system that is a quick, reliable and efficient way of managing their payments. One of the key digital technologies in place at Rhug Estate is its pointof-sales system and chip and pin. This system is used across all parts of the business including the shops, restaurant and take-away. The business uses Wi-Fi for their iPad ordering system. The Bistro takes all of its orders on iPads which sends the information directly through to the kitchen so customers can be served quicker. The fast broadband connection also means that Rhug Estate can now stream music across the restaurant, shop and the outside areas. This allows the business to create an ambient mood across the business from the day into the evening.

Left: The Rhug Estate shop and takeaway. Top right: Lord Newborough, owner of Rhug Estate, Denbighshire.

SOCIAL MEDIA IS CREATING BETTER CUSTOMER CONNECTIONS Social media is incredibly important. As its main marketing tool, Rhug Estate uses Twitter, Facebook and Instagram to keep in contact with new and existing customers by posting multiple pictures, videos and posts a day. “I am very proud of the way Rhug has developed over the years. We’re now turning over just over £8.5 million. We’re exporting to various parts of the world and that is contributing another £500,000 to our turnover and is a growing part of the business. Rhug Estate benefited from free business support from Superfast Business Wales. Find out how you can make the most of online technology to grow your turnover at businesswales.gov.wales/ superfastbusinesswales/

Cyflymu Cymru i Fusnesau Technoleg ar-lein yn helpu fferm organig yng Nghymru i sicrhau £8.5 miliwn o drosiant

ae Ystad Rhug, sy’n eiddo i Arglwydd Niwbwrch, yn fferm organig 12,500 erw yng Nghorwen, Sir Ddinbych. Sefydlwyd yr Ystad yn 1998 ac mae wedi tyfu’n sylweddol ers hynny. Gan ddechrau gyda dim ond 9 aelod o staff, mae bellach yn cyflogi 115 o bobl ac mae ganddi drosiant o dros £8.5 miliwn. Mae’r busnes wedi arallgyfeirio i’r maes manwerthu, cyfanwerthu a chynhyrchu ynni gwyrdd. Mae ganddo hefyd siop ar y safle gyda bistro a bwyty tecawê. BAND EANG ARAF YN HER Roedd cyflymderau band eang araf yn her i Ystad Rhug. Heb y cyflymderau cyflym iawn sydd gan y busnes nawr, ni fyddai wedi llwyddo i barhau i dyfu. Mae cysylltiad gwell a mynediad ar-lein cyflym wedi galluogi Ystad Rhug i roi nifer o dechnolegau ar-lein ar waith i wella prosesau allweddol y busnes o ddydd i ddydd.

BAND EANG CYFLYM IAWN A THECHNOLEG AR-LEIN WEDI GWNEUD GWAHANIAETH Gan weithio gyda chyflenwr lleol, mae Rhug wedi mabwysiadu system Protocol Llais dros y Rhyngrwyd (VoIP) sydd wedi gwella’r cysylltiad rhwng y siop ar y safle a’r adran gyfanwerthu gan arwain hefyd at arbedion cost enfawr. Ar ôl dim ond 12 mis, bydd yr ystad yn arbed tua £4,000 y flwyddyn. Mae gwerthu gwerth cannoedd o bunnoedd bob dydd yn golygu bod angen i’r busnes gael system gyflym, ddibynadwy ac effeithlon ar gyfer rheoli ei daliadau. Un o’r prif dechnolegau digidol sydd ar waith yn Ystad Rhug yw ei system pwynt gwerthu a ‘chip and pin’. Caiff y system hon ei defnyddio ym mhob rhan o’r busnes yn cynnwys y siopau, y bistro a’r bwyty tecawê. Mae’r busnes yn defnyddio Wi-Fi ar gyfer ei system archebu ar iPads. Mae’r Bistro yn nodi ei archebion i gyd ar iPads sy’n anfon y wybodaeth yn uniongyrchol i’r gegin er mwyn i gwsmeriaid gael eu gweini’n gynt. Mae’r cysylltiad band eang cyflym yn golygu hefyd bod Ystad Rhug yn gallu ffrydio cerddoriaeth ar draws y bwyty, y siop a’r ardaloedd awyr agored. Mae hyn yn galluogi’r busnes i greu awyrgylch amgylchol ar draws y busnes drwy gydol y dydd a’r nos. Chwith: Siop a Bwyd i fynd gan Ystad Rhug. Fyny dde: Yr Arglwydd Newborough, perchennog Ystad Rhug, Sir Ddinbych.

Y CYFRYNGAU CYMDEITHASOL YN CREU CYSYLLTIADAU GWELL Â CHWSMERIAID Mae’r cyfryngau cymdeithasol yn bwysig iawn. Fel ei phrif ddull o farchnata, mae Ystad Rhug yn defnyddio Twitter, Facebook ac Instagram i gysylltu â chwsmeriaid newydd a chwsmeriaid presennol drwy bostio llu o luniau, fideos a negeseuon y diwrnod. “Rydw i’n falch iawn o sut mae Rhug wedi datblygu dros y blynyddoedd. Rydyn ni’n gwneud trosiant o ychydig dros £8.5 miliwn nawr. Rydyn ni’n allforio i bob cwr o’r byd ac mae hynny’n cyfrannu £500,000 arall at ein trosiant ac yn dod yn rhan fwyfwy pwysig o’r busnes”. Cafodd Ystad Rhug gymorth busnes am ddim gan Cyflymu Cymru i Fusnesau. Darganfyddwch sut gallwch chi fanteisio i’r eithaf ar dechnoleg ar-lein i gynyddu eich trosiant yn businesswales.gov.wales/ superfastbusinesswales/cy

FOCUS ON

Ellesmere Port - Cheshire’s new property hotspot

ith well over 2,000 new homes planned between now and 2020, and a thriving local economy that’s earned the label ‘boom town’, Ellesmere Port is fast becoming an attractive residential destination. First time buyers and families are seeing its appeal thanks to unrivalled value and family-friendly facilities, according to The Ellesmere Port Development Board, who are working with Marketing Cheshire to showcase the town to new homebuyers. Chris Farrow, chairman of the board - an enterprise team tasked with expanding the town and improving the quality of life of its residents - said: “There are many fantastic reasons to live in Ellesmere Port, not least the unbelievable value for money, host of family attractions, incredible shopping and some excellent green spaces. “Add to the mix the healthy local economy and influx of new jobs and there’s a very appealing case for house hunters, particularly first time buyers, to make Ellesmere Port their home.”

THE PORT’S THE PLACE

A number of developers have placed their faith in the demand for homes in the area, with several choosing Ellesmere Port as the location for new ventures. Redrow Ledsham interior

Chris added: “With all of this in mind, we recently launched ‘The Port’s the Place’ – a promotional campaign to target home buyers and boost the town’s reputation as a superb place to live. “Together with Marketing Cheshire our aim is to help developers to sell the fantastic new homes that are being built and, in turn, meet house building targets.” Representatives from Anwyl, Countryside, Linden, Macbryde, Redrow, Magenta Living and the Homes and Communities Agency recently attended a roundtable meeting with members of the board and Marketing Cheshire. The aim of the event was to gain feedback from the developers, housing associations and other stakeholders in the town about what they’d like to see from the campaign. Chris added: “Gaining insight from those creating our new homes about why they chose to build in Ellesmere Port was really positive. They understand it’s a great place to live with superb links to nearby towns and cities and appreciate it offers competitive house prices, particularly for first time buyers and families. “We also asked for feedback on any challenges they face while attracting new home buyers in order to really understand how we can assist them to market their homes and the town as a whole to potential homeowners. “It was very beneficial to all get together in one room to share knowledge and ideas for how we can really put Ellesmere Port on the map and we’ll be forging ahead with the campaign with a host of new information to draw on.”

NEW HOMES UNDERWAY There are already 1,000 new homes underway on sites in Ellesmere Port and a further 1,150 to be built before 2020. Linden Homes is one of the house builders to choose

Ellesmere Port as the location for a new development. Sian Pitt, head of sales for Linden Homes North West, said: “We’ll be building 40 new homes for open market sale at Chase Park at the former Greyhound Stadium site on Thornton Road and hope to release the homes for sale in spring next year. We’ve already received lots of interest in the development as the location represents excellent value for money and is ideal for commuters. “Ellesmere Port is a great place to live with a terrific sense of community. We’re really pleased to lend our support to ‘The Port’s the Place’ campaign and plan to utilise the positive material that is being produced to assist with our own marketing activities.” Another house builder that recognises the potential for new homes in Ellesmere Port is Countryside. Its Wellington Place development, just off Cromwell Road, will eventually feature 73 high specification three and four-bedroom homes. Martina Collins, regional sales and marketing director at Countryside, said: “Demand for new homes continues to rise throughout the region and our aim is to transform this site into a thriving community with high quality homes that are attainable for a wide range of people. “Within easy reach of a number of great schools and local services, Wellington Place is just a stone’s throw away from Ellesmere Port town centre and nine miles from the beautiful and historic Chester, making it a perfect location for family living.”

ONLINE RESOURCES

In the UK around 80% of house hunters now use the web to start their search for property. According to traffic statistics expert Hitwise, around 1% of all internet traffic in the UK is property-related.

Linden Homes Chase Park development

Laura Gilling of Marketing Cheshire, said: “As the internet is the starting point of the vast majority of property searches much of our campaign will be delivered in the form of new online and social content. We’ve already created a short film with ‘10 reasons to live in Ellesmere Port’ that shines a positive spotlight on the area as a central North West hub as well as its fantastic transport links, schools, leisure facilities and much more. This can be used by house builders on their own websites as well as in sales centres. “In addition we’ll be creating more content for the Invest in Ellesmere Port website, so homebuyers have a resource to access useful information. We’ll also be harnessing social media to share news, views and experiences of people living here.” “We’ll continue to work closely with developers in the area and support their efforts to promote Ellesmere Port as a destination for those in the market for a new home. The future is looking extremely bright and now really is the time to shout about it.” For more information on why ‘The Port’s the Place’ log on to www.ellesmereportdevelopment.co.uk and visit the Place to Live tab

FOCUS ON

Ten reasons to live in Ellesmere Port Whether you’re a first time buyer, a growing family or looking to downsize your home but upsize your lifestyle, here’s why The Port’s the place to be.

THE PRICE IS RIGHT When it comes to value for money you simply can’t fault Ellesmere Port. According to Rightmove the average house price here is £153,719 compared to £223,413 in nearby Chester. And if you want a detached house, on average you’ll pay only £236,492 in Ellesmere Port, yet £347,505 in Chester.

LOCATION, LOCATION, LOCATION Ellesmere Port is a central hub between Cheshire and Merseyside and has excellent transport links to the whole of the North West. Chester is just seven miles by road, Liverpool less than 15. The M56 connects directly to Manchester. Merseyrail trains run from Ellesmere Port to Liverpool Central (40 mins) and to Chester (29 mins).

A CLASS ACT For those with young children there are numerous primary schools with an Ofsted rating of ‘good’ and five primary schools in the borough have been rated ‘outstanding’.

4 SHOP ‘TIL YOU DROP Options for retail therapy abound including the UK’s largest designer outlet village, Cheshire Oaks, with more than 145 boutiques, cafes and restaurants, and the neighbouring Coliseum Shopping Park featuring major High Street names – including the world’s second largest Marks & Spencer flagship store. In the town centre, there’s a busy indoor market and the Port Arcades.

FAMILY ATTRACTIONS There are some amazing places to visit, not least the Blue Planet Aquarium – featuring Europe’s largest collection of sharks – and the National Waterways Museum, home to the nation’s designated collection of canal, river and waterways history. And then there’s the leisure attractions of Coliseum Park, including a multi-screen cinema, ten-pin bowling, trampolining and adventure golf.

GREEN SPACES Within cycling distance of the town centre at Rivacre Valley Nature Park are stunning woodlands, meadows and a designated orienteering course. Stanney Woods local nature reserve is an ancient woodland and an excellent spot for bird watching. Whitby Park has green flag status and is ideal for dog walking, family picnics and sport. There are plenty of Wirral beaches close by and, for days out further afield, the Welsh coast is within easy reach. WORKING 9 TO 5 A recent report highlighted substantial progress in delivering economic growth for Ellesmere Port, including more than double the growth in new jobs compared to the rest of the country. The study by Amion Consulting on behalf of the Ellesmere Port Development Board and Cheshire West and Chester Council revealed that 2,600 jobs have been created, representing a 9.7% increase in employment compared to the UK average of 4% growth.

HEALTH & FITNESS With an 80 station gym, two swimming pools, an action packed fitness timetable offering 95 weekly classes, a large sports hall, 3G football pitch and athletics track, Ellesmere Port Sports Village is a state of the art leisure and fitness centre. There’s also a David Lloyd gym at Cheshire Oaks with its own heated outdoor swimming pool.

NIGHTS ON THE TOWN From the multiplex cinema and dining options at Coliseum Park, local entertainment in pubs and clubs, to city nightlife excursions into Chester, Liverpool or even Manchester, Ellesmere Port is a great base from which to enjoy an active social life.

EXCEPTIONAL NEW HOMES The final reason to choose Ellesmere Port as the place to live is the availability of good quality new homes to meet a variety of needs. As well as hundreds of new private sales homes to suit every size of family and budget there are shared ownership options from Sanctuary and extra-care units for the over 55s from Magenta Living, proving that wherever you are on the property ladder, The Port’s The Place!

To view the ‘10 reasons to live in Ellesmere Port’ film visit: marketingcheshire.co.uk/the-ports-the-place Focus On Ellesmere Port continued on page 46

Protos will become a strategic cluster of complementary businesses encompassing energy-intensive industries and their associated supply chains, alongside energy generation to provide secure, low carbon and lower cost energy. The Protos site benefits from multi-modal transport connectivity including the Manchester Ship Canal and motorway links to the M6 Corridor, providing a unique opportunity for national and international business.

TO DISCUSS OPPORTUNITIES OR FIND OUT ABOUT PROTOS PLEASE CONTACT: Freephone: 0800 170 1418 (During office hours Mon-Fri) Email: info@thisisprotos.com Website: www.thisprotos.com Please follow us on twitter @thisisprotos

FOCUS ON

Why developing natural resources is important for the future of the area

he UK has a long history of exploiting its natural resources to fuel economic and industrial growth. Today the country is faced with a number of challenges: Brexit, driving growth, creating jobs and higher incomes across the country, and decarbonising our economy. What we have learnt from history is that industrial growth is underpinned by producing energy cheaply, efficiently and as close to industry as possible. In today’s world, we also need to do that sustainably. We need to reduce our increasing dependency on others to produce our energy for us – this will not only reduce the

Gas works hard to establish strong relations with the communities in which it works. As a company we also recognise that our operations may have an impact on our neighbours. Since 2008 we have operated a community fund and have distributed almost £1million to support community projects. Ellesmere Port Healthbox CIC, a not-for-profit social enterprise which specialises in delivering interactive, health promotion and wellbeing initiatives, bought a Smoothie Bike with the help of a grant from our community fund. Our donation also enabled the organisation to buy further items, including a projector and screen, laptop, kitchen equipment, health education resources and take-home tools for participants.

obvious security of supply risks and improve our balance of payments, but also create the jobs and economic growth in this country rather than elsewhere. Within an area of North Cheshire exists a cluster of industries that currently consume around 5% of the UK’s energy and contains some of the UK’s most significant and energy intensive infrastructure. If we can develop the resource that is in the region we could potentially supply these industries with home produced gas in the future which has a lower carbon footprint than the gas we are currently importing.

Who are IGas?

Gas is a British oil and gas exploration and production company, whose businesses have been operating safety and environmentally responsibly onshore, for decades. IGas is seeking to develop oil and gas across our acreage in the North West of England including at an existing site in Ellesmere Port. You can read more about our project at www.igas-engage.co.uk/our-workin-ellesmere-port/

FOCUS ON

Why do we need gas anyway?

ight out of ten homes in the UK use gas for heating, 61% for cooking and almost half of our electricity currently comes from gas. Half a million jobs are secured in this country by using gas as a feedstock – making products as diverse as toothpaste, painkillers and medical devices such as heart valves. With the move away from coal, UK sourced gas is increasingly important as part of the energy

mix for security of supply whilst also providing environmental benefits compared to imported gas. Unless we are able to address our supply challenges imports are set to increase to 80% with increasing amounts coming via ship from places such as Qatar. The import bill could hit £9 billion a year – creating no jobs and generating no tax revenue in this country – much needed money that could go to the NHS or schools.

You can find more information at: www.ukoog.org.uk or www.talkaboutshale.com Call our information line: 0203 675 6058 or send us an email at: enquiries@igasplc.com Follow us on Twitter: @igasenergy

FOCUS ON

The Cheshire Energy Research Field Site

A world-class observatory for the Cheshire Science Corridor

he Natural Environment Research Council (NERC) and the British Geological Survey (BGS) are proposing to create a sophisticated observatory to research new lowcarbon technologies and foster world-class science and innovation. The UK Geoenergy Observatory will comprise two research field sites. The Cheshire Energy Research Field Site will study the geology around Ince Marshes in the Cheshire Science Corridor. The other, the Glasgow Geothermal Energy Research Field Site, in Glasgow, will study geothermal energy in mine-water heat. Who are the BGS and NERC? The BGS is an independent public science institute that has been gathering scientific evidence on geology for more than 180 years. NERC is the UK’s main funding body for environmental science. What is a Geoenergy Observatory? Just as during the space age astronomers wanted to create the Jodrell Bank Observatory to discover some of the secrets of the universe, 70 years later geoscientists want to create an observatory that can look into our own planet to discover new solutions for global problems. In 2015, NERC commissioned a group of leading geoscientists to help understand these science challenges, and their science plan will guide research at the field sites. Both field sites will have a network of deep and shallow boreholes containing state-of-the-art listening devices, which will act as stethoscopes to measure precisely the state of the underground in its natural condition and any changes in great detail. The data will be open for all through an online portal. These ‘eyes and ears of the underground’ will be able to measure the level of the water table, and the temperature and chemistry of groundwater, and how it is moving. They will also be able to detect minute movements and other changes in the physical nature of the rocks. They will measure seismicity and a range of other characteristics.

© Peter Corcoran Why do we need to know more about geology? Underground research is important for tackling climate change. Our research will help to understand ways to decarbonise the energy supply. In the future, instead of taking things from the rocks, we’re likely to need to use the underground for energy, heat and cool storage, and possibly for storing atmospheric carbon dioxide. For example, the underground could provide a place to store large amounts of energy, resolving the intermittency of renewables’ power. Renewable energy cannot yet produce all the power we need to fuel our economy. Wind, solar and tidal are vital for decarbonising UK energy production. But we need to be able to store excess energy when it is being generated to balance the peaks and troughs in supply and demand. The batteries required for this storage would be enormous and would require a lot of mined metals. It could be possible to use geology as an alternative energy store, compressing air underground in the sandstone, and then releasing it to make electricity at times of low production or high demand. More research is required to test the technology. Carbon storage is an important way to lower emissions. Deep sandstones in offshore Britain might help us to return carbon to the

ground from the emissions captured from the UK’s power stations, factories, refineries, transport network and residential communities. An onshore research site will ensure the UK has the scientific capability and engineering skills to make carbon storage an option in the plan for decarbonising energy supply. Geothermal energy may be a sustainable and scalable heat source. But we need to understand more about heat transfer, subsurface chemistry, biology and water movement to find out whether we can scale up geothermal energy safely and sustainably. Countries all around the world are moving to lower-carbon fossil fuels in their bid to fight climate change. Gas, rather than coal, will continue to be used in power stations until alternative energy sources can replace fossil fuels altogether. Understanding what happens in the subsurface will continue to be important to inform regulation and permissions. New energy solutions are needed and these require robust scientific research. The UK Geoenergy Observatories will provide important new evidence for geoengineers, geoscientists and geologists to understand the subsurface. This evidence base will inform future decision-making on use of the subsurface, tackling climate change and protecting the environment.

FOCUS ON Why have you chosen Ince Marshes as one of the research field sites? Driving along the M56 between Runcorn and Ellesmere Port you see Frodsham’s sandstone cliffs to the left, and the flat fields, refineries, factories and wind turbines clustered around Ince Marshes on the right. This view provides the clues to the rich geological environment that lies below. Ince Marshes is one of the few places in the UK that geologists can model in great detail, because high-quality geological data are available. These data have enabled geologists to design an observatory for the study of important energy and decarbonisation questions. Frodsham’s sandstone cliffs continue deep under Ince and Frodsham Marshes. The deep sandstone rocks could be used to test energy storage that will support the UK renewable energy industry. Research on the sandstone rocks below Ince Marshes could also provide vital scientific understanding to assess the feasibility of offshore carbon storage. The layer of deep shale in the area means commercial companies are exploring for gas. If an application to extract gas is successful, researchers could also explore important geoscience questions by observing the technique. Observing these different technologies before, during and after operation would provide data that would give scientists a new level of understanding on how the

subsurface environment behaves. Finally, Ince Marshes is within the Cheshire Science Corridor, which is an initiative to create a cluster of science, engineering and energy activity in the area. The science corridor is designed to strengthen Cheshire’s world-class research capability, complementing the existing Daresbury Laboratory, the Jodrell Bank Observatory, and specialist engineering, energy and science companies and universities. The Cheshire Science Corridor aims to foster collaborations, innovation and entrepreneurship in science, engineering and technology – leading to the creation of high-skilled jobs and a buoyant science-based economy. How will this benefit me? As a result of the UK’s long history of minerals extraction and other uses of the subsurface, environmental permitting and regulation in the UK is very stringent, and the UK’s regulation of oil and gas extraction is among the best in the world. Regulation can always be further informed by new scientific research. An objective of the research at the Cheshire Energy Research Field Site will be to provide an independent evidence base to continue to improve regulatory practices around everything that happens in the subsurface, whether that’s managing an aquifer, understanding the impact of landfill sites or utilising the subsurface for energy.

Is this going to pave the way for shale gas extraction in Cheshire? Valuable scientific research can be done with or without shale gas extraction occurring at Ince Marshes. If extraction does take place, the observatory would capture valuable scientific data. However, research is not dependent on extraction taking place. The BGS and NERC are not proposing any resource extraction. The BGS and NERC are not a part of the Petroleum Exploration Development Licence owner IGas’s plans and we have no influence over whether a commercial operator applies to extract gas at Ince Marshes. We are not part of the decision-making process. Applications to extract are determined by the local planning authority (CWaC) and by the permitting bodies (the Environment Agency and the Health and Safety Executive). We are not a statutory consultee on any proposal for shale gas extraction. How do I find out more? The British Geological Survey ran community drop in events in north Cheshire during autumn 2017. We will present our full plans at further local community meetings in spring 2018. Until then, visit: www.bgs.ac.uk/ukgeoenergyobs or email ukgeosenquiries@bgs.ac.uk for information.

FOCUS ON

Passion for recycling T he UK produces approximately 500,000 tonnes of waste tyres every year. Our passion is in recycling them and making the materials useful again. We create long lasting, safety tested products for a wide range of uses. From rubber chipping for equestrian arenas, through to chicken coop flooring, play surfaces for every play space, and even as a fantastic range of

landscaping products. With our skill and experience in manufacturing and installing rubber chipping, mulch and crumb, coupled with our ability to ship right across the UK, we really have got the UK covered!

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BE PART OF THE BOOM

Average house values in Ellesmere Port have increased over the past three years by 7%, so savvy purchasers who’ve already bought in the town could potentially have already seen a great return on their investment. In addition, levels of investment, jobs and new businesses are all on the up. Here are just a few of the key figures that prove the Port’s the Place: • £1.2bn of new public and private investment has been secured to date to develop the town and over £2.8bn of total investment is anticipated – that means better schools, community facilities, transport and housing to name but a few. • 2,400 more jobs created - an increase of almost 10% between 2009 and 2014, which was more than twice the national rate. So if you’re in search of work, there are plenty of great options. • 315 more businesses in the town - up 30% between 2010 and 2015 – almost twice the increase seen across the North West. That’s brilliant news if you live in the town as it means more shops, services and jobs. • 53% reduction in people claiming unemployment benefits between 2013 and 2017. • 2,150 new homes planned – so even more great properties to choose from, and all of them brand new. • House prices 3% (2017) up on the year before and 7% up on 2014 (according to Land Registry figures) - a great sign of a solid investment, yet homes in Ellesmere Port are still among the best value in the area.

Bringing ideas to life P ROTOS is the destination of choice for energy, innovation and industry. Strategically located amongst the North West’s biggest industrial forces, PROTOS brings ideas to life in a thriving environment. At 54ha (133acres), PROTOS has full outline and part detailed consent for energy production, general manufacturing and distribution uses. The site clusters sectorrelated businesses to create an industrial hub. Central to the vision is collaboration with neighbouring Thornton

Science Park, the University of Chester’s research and innovation hub. With unrivalled links to world-class research and facilities, PROTOS offers access to energy; skills; UK and international markets; resources and co-located supply chain. To discuss opportunities or find out about Protos contact: Freephone: 0800 170 1418 (During office hours Mon-Fri) Email: info@thisisprotos.com Web: www.thisprotos.com Please follow us on twitter: @thisisprotos

Five minutes with… Chris Farrow Chairman of the Ellesmere Port Development Board Chris Farrow has been a member of the board for seven years and is in his second year as chairman. As an independent board member, Chris’s background is in major UK regeneration projects. • What is the role of the Ellesmere Port Development Board? To attract and encourage investment in Ellesmere Port, to create local employment, and to make people proud of Ellesmere Port as a place to live, work and visit. • How do you plan to meet those aims? We’ve secured £1.2bn investment to date from the private sector and inward investment, with a further £1.6bn to come in the future (2017-2030); 2,400 new jobs have also been created to date. More than 1,000 new homes have been built in the past seven years, with 981 currently under construction, in addition to in excess of 3,000 more homes in the pipeline, to follow (before 2030). We have also invested £6m from the Government’s regional growth fund (RGF) in environmental infrastructure.

We are also now part of the Cheshire Science Corridor Enterprise Zone. • There are more than 2,000 new homes being built in Ellesmere Port before 2020. What are the benefits to the town of having more new homes? A growing population increases the town’s sustainability and sends a positive message to businesses looking to invest here. • Why is Ellesmere Port such a great place to live, work and play? It’s a comfortable place to live; with competitively priced properties; great job opportunities and has easy access to Liverpool, Chester and Manchester. • How do you see the future of Ellesmere Port? I’m very confident for the future as we continue to build on our strong, solid community and economy.

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TOP TIPS

Three easy ways to boost your SEO I

by the team at Tree Frog Digital

f you have ever met a member of the team at Tree Frog you will know that we get super excited about helping customers to make more money from search engines. We get a real buzz out of helping companies with complex needs, such as running a business with multiple offices, business who have grown by franchising or just businesses that find themselves in a high competition marketplace. But that said, just as often we are approached by local businesses who just struggle to make sense of how to get more business from search engines, or who are using another company and don’t know if what is being carried out is truly the best thing for their business. With this in mind I have put together three basic things that YOU can do to make Google love your website that little bit more… Here we go…

1 MAKE YOUR SITE SECURE WITH HTTPS Using a secure server certificate (SSL) on your website basically makes your website more secure and harder to hack. Websites that handle personal data and online shops have used

SSL for many years and Google have used this as a consideration in the way it favours websites for over 12 months. We have seen that Google weighs this scoring metric far more heavily than it once did and having https:// rather than http:// at the beginning of your website can make as much as half a page difference to your position in the search results, even if you have a ‘standard’ website.

2 THE NEED FOR SPEED If you have looked into SEO before then it won’t be a surprise that website speed is on the list of things with make Google show favour to your website. Google now says that the content on your screen should load in less than 2 seconds … Yes, that’s right 2 seconds! But with the average site in the UK taking between 4 - 6 seconds many feel that is a goal that is a long way away. Some things can require a little help from your web developer (or your friendly neighbourhood SEO guy) if you are not over techie, but here are some basic things you can do to make your site faster: First of all use good quality hosting…

sometimes that cheap deal on your hosting means that the site will slow down if too many people view the site at the same time. Compress and resize your images correctly before you upload them. This is especially important if you use WordPress.

3 UPWARDLY MOBILE YES, I know that having a mobile website is an obvious one, but Google now ranks desktop and mobile sites separately, and you should really think about the user experience on both your mobile website and desktop. A trap that many people fall into is designing the site for a desktop computer and then simply taking that site and resizing it for mobile. Here are some pointers: Think about the site that is used on mobile, can they click on the buttons easily (if they have sausage fingers like me) and do they really need the slider on their mobile if it is scaled to the size of a postage stamp. Look at each part of the site objectively and decide how it will work on mobile and desktop. We take pride in building strong, long lasting business relationships with local businesses. We run a monthly marketing club which empowers businesses with tips and tricks on how to digitally market their business. These sessions are free of charge and have been a huge success. We invite all of you to join us and learn how to make to make the internet a more profitable place to do business.

For more information please call the office on 01244 535 760 or e-mail Mel on mel@treefrogdigital.co.uk The Tree Frog team, from left to right: Karen Grice; Chris Grice; James Lucas; Mel Simpson

NEW MEMBERS

Welcome to WCNW Chamber of Commerce

Alpha (Wrexham) Windows Ltd Derek Davies Abenbury Way, Wrexham Industrial Estate, Wrexham LL13 9UZ T: 01978 664944 E: info@alphawindowsltd.co.uk www.alphawindowsltd.co.uk Apollo Care Franchising Limited Dawn Belmar Egerton House, 2 Tower Road, Birkenhead, Merseyside CH41 1FN T: 0151 6506996 E: c.white@apollocare.co.uk www.apollocare.co.uk Ash Business Consultants Andy Green 2 Richmond House, Mount Place, Boughton, Chester CH3 5BF T: 0845 1771360 E: info@ashbusinessconsultants.co.uk www.ashbusinessconsultants.com Ashton People Solutions Paula Ashton Northop T: 07736 631759 E: paula@ashtonpeoplesolutions.co.uk www.ashtonpeoplesolutions.co.uk Baby Acorn Fiona Lewis 58a High Street, Tarporley, Cheshire CW6 0AG T: 01244 360945 E: hello@babyacorn.co.uk www.babyacorn.co.uk Bellini Blinds Ltd Adele Popham 4 St Georges Crescent, Wrexham LL13 8DA T: 01978 228000 E: enquiries@belliniblinds.co.uk www.belliniblinds.co.uk Big Steps Little Steps Zoe Drysdale Denbighshire T: 07920 792385 E: zoe@bigstepslittlesteps.org Bolla Prosecco Jade Garston 7 Offa Street, Brymbo,Wrexham LL11 5AG T: 07904 419045 E: jade@bollaprosecco.com www.bollaprosecco.com Brady Global Ltd Richard Brady 34 Bryn Gwyrdd, Colomendy Industrial Estate, Denbigh, Denbighshire LL16 5TA T: 01745 814978 E: info@brady.global www.brady.global Car Transplants Ltd Lynda Whitmore Road Three, Winsford Industrial Estate, Winsford, Cheshire CW7 3PD T: 01606 553200 E: lynda@car-transplants.co.uk www.car-transplants.co.uk Carden Park Hotel Jessica Johnson Broxton, Cheshire CH3 9DQ T: 01829 731000 E: sales@cardenpark.co.uk www.cardenpark.co.uk

Cardrews Media Robert A-Wood Abergele LL22 8PD T: 07551 434357 E: rob@cardrewsmedia.co.uk www.cardrewsmedia.com

Deafness Support Network (DSN) Gill Reeder South View Road, Chester CH1 4JG T: 0333 2205050 E: greeder@dsnonline.co.uk www.dsnonline.co.uk

CDN Networks Ltd Don Wilson Awelon, Aberdaron, Gwynedd LL53 8BE T: 01758 760582 E: don.wilson@cdnnetworks.com www.cdnnetworks.com

Essential Skillz Leanne Brumfitt Suite 5, Unit 3B, Rossett Business Park, Rossett, Wrexham, Cheshire LL12 0AY T: 07908 312402 E: leanne.brumfitt@essentialskillz.com www.essentialskillz.com

Chester FC Community Trust Jim Green Swansway Chester Stadium, Bumpers Lane, Chester, Cheshire CH1 4LT T: 01244 371376 E: jim.green@chesterfc.com www.community.chesterfc.com Chester Voluntary Action Ella Sips The Bluecoat, Upper Northgate Street Chester, Cheshire CH1 4EE T: 01244 401272 E: enquiries@chesterva.org.uk www.chesterva.org.uk Chester.com Limited Steve Jones 13 Lower Bridge Street, Chester, Cheshire CH1 1RS T: 07837 849582 E: steve@chester.com www.chester.com Chrysalis Recruitment Solutions Marie Piercy 6 Kings Buildings, King Street, Chester Cheshire CH1 2AJ T: 01244 555045 E: marie@chrysalisrecruitmentsolutions.co.uk www.chrysalisrecruitmentsolutions.co.uk Clever JellyFish Limited Lisa Whitehouse Stanlaw Abbey Business Centre, Dover Drive, Ellesmere Port, Cheshire CH65 9BF T: 01244 569800 E: lisa@cleverjellyfish.co.uk www.cleverjellyfish.co.uk Crest Medical William Mason 3 Chesford Grange, Woolston, Warrington, Cheshire WA1 4RQ T: 0845 2302090 E: william.mason@crestmedical.co.uk www.crestmedical.co.uk Darwin Gray Paula Morris Helmont House, Churchill Way, Cardiff, South Glamorgan CF10 2HE T: 02920 829100 E: pmorris@darwingray.com www.darwingray.com Davlec Ltd Susan Davies 16 Severn Farm Industrial Estate, Welshpool, Powys SY21 7DF T: 01938 555791 E: sue@davlec.com www.davlec.com

Giggles and Games The Giant Game People Alice Murray Wrexham T: 07709 000956 E: alice@gigglesandgames.co.uk www.gigglesandgames.co.uk Helukabel UK Limited Allan Mason-Whelan Cable House, Cloister Way, Old Hall Industrial Estate, Ellesmere Port, Cheshire CH65 4EL T: 0151 345 0808 E: info@helukabel.co.uk www.helukabel.co.uk ITS Technology Group Roy Shelton Elm House Farm, Saighton, Chester, Cheshire CH3 6EN T: 01928 291000 E: roy.shelton@itstechnologygroup.com www.itstechnologygroup.com Jane Burkinshaw Natural Light Photography Jane Burkinshaw Northwich, Cheshire T: 07868 750505 E: enquiries@ janeburkinshawphotography.co.uk www.janeburkinshawphotography.co.uk Cosmetic Dental Solutions by Kathryn Dunning Kathryn Dunning Northwich T: 07889 844845 E: kathryn.dunning@live.co.uk www.kathryndunning.co.uk Kree8 Branding Limited Jessica Allman Chester T: 0800 6250880 E: info@kree8branding.com www.kree8branding.com Lean Plus People Ltd Darren Lynch The Business Centre, Oaklands Office Park, Hooton, Ellesmere Port, Cheshire CH66 7NZ T: 01244 555010 E: darren.lynch@lean-plus.co.uk www.lean-plus.co.uk LH Events by Design Lily Hymes Chester, Cheshire T: 07858 097618 E: lheventsbydesign@gmail.com

Welcome to WCNW Chamber of Commerce Lisden Technology Sara Evans Chester T: 01244 458507 E: info@lisden.com www.lisden.com McDaniel HR Ltd Anthony McDaniel Chester, Cheshire T: 07771 674394 E: anthony@mcdanielhr.com www.mcdanielhr.com Mega Electrical NW Ltd Carl Bellis The Rising Sun, Denbigh Road, Mold, Flintshire CH7 5RH T: 01352 877877 E: carlbellis@mega-electrical.co.uk www.mega-electrical.co.uk Mike Hogg Ltd Mike Hogg Chester T: 07870 218886 E: zmikehogg@gmail.com North Clwyd Animal Rescue Nicky Owen Maes Gwyn, Trelogan, Nr Holywell, CH8 9BD T: 01745 560546 E: nickyowen@ncar.org.uk www.ncar.org.uk Office Craft Ltd David Craggs 8 Well House Barns, CH4 0DA T: 01244 660995 E: davidcraggs@officecraft.co.uk www.officecraft.co.uk Olive Tree Brasserie Jessica Gallier 39-41 Watergate Row, Chester CH1 2LE T: 07983 740366 E: jessica@olivetreebrasserie.co.uk www.olivetreebrasserie.co.uk Orbit Engagement Ltd Michael Hughes 4 Edison Court, Wrexham LL13 7YT T: 0131 5744868 E: michael@orbitengage.co.uk www.orbitengage.co.uk Parallel Security Francis Johnson C06, Glyndwr University, Plas Coch Campus, Mold Road, Wrexham LL11 2AW T: 01978 448046 E: info@parallelsecurity.co.uk www.parallelsecurity.co.uk Park Fields Joanna Kent Plough Lane, Christleton, Chester CH3 7BA T: 01244 292629 E: hello@park-fields.co.uk www.park-fields.co.uk Peninsula Ricki Roberts Victoria Place, Manchester M4 4FB T: 0844 8922773 E: ricki.roberts@peninsula-uk.com www.peninsulagrouplimited.com

NEW MEMBERS

Picanha Grill Dayle O’Hara 27 City Gates, Newgate Street, Chester, Cheshire CH1 1DQ T: 01244 311839 E: dayleohara@citydistrict.co.uk www.picanhagrill.co.uk

ShorePower Electrical Contractors Michael Nicholls Unit 1, Oakwood Farm, Parkgate Road, Saughall, Chester, Cheshire CH1 6EY T: 07751 226613 E: info@shore-power.co.uk www.shore-power.co.uk

Pink Penguin Photo Booth Hire Janet Halliwell 18 Maes Y Coed, Deganwy, Conwy, Gwynedd LL31 9NQ T: 07488 313622 E: pinkpenguinphotobooths@gmail.com www.pinkpenguinphotobooths.co.uk

SHP Media Sara Hindley 1 Project House, Glendale Business Park, Glendale Avenue, Sandycroft, Deeside CH5 2QP T: 07923 953400 E: sara@shpmedia.co.uk www.shpmedia.co.uk

PJM Flooring Services Candice McWilliams Unit C2, Zone 1, Deeside Industrial Estate, Deeside, Flintshire CH5 2JZ T: 01244 291900 E: enquiries@pjmflooringservices.co.uk www.pjmflooringservices.co.uk

SK Service Ken Griffiths Hafan Deg, Mold Road, Cefn Y Bedd, Wrexham LL12 9UL T: 07783 925732 E: ken@sk-service.co.uk www.sk-service.co.uk

Plus Point Technical Services Ltd Mark Sweeney The Business Centre, Oaklands Office Park, Hooton, Ellesmere Port, Cheshire CH66 7NZ T: 01244 555010 E: deb@pluspointpeople.co.uk www.pluspointquality.co.uk RAM Leisure & Workwear Ltd Stella Richards Trinity House, 31 Whitegate Industrial Estate, Wrexham LL13 8UG T: 01978 360361 E: info@ramleisure.com www.ramleisure.co.uk Real World Business Coaching Derek Spurdle Unit 3, NoWFOOD Centre, University of Chester, Parkgate Road, Chester CH1 4BJ T: 01244 511456 E: hello@realworldbusinesscoaching.co.uk Revolution Chester Natalie Dubois 106-110 Foregate Street, Chester CH1 1HD T: 01244 345362 E: bookings-chester@revolution-bars.co.uk www.revolution-bars.co.uk/bar/chester

SYS Marketing Sarah Hawkins Office 1, Old Marsh Farm, Old Marsh Road, Sealand, Deeside, Flintshire CH5 2LY T: 01244 289955 E: sarah@sysmarketing.co.uk www.sysmarketing.co.uk Taurus Collections Ian Hopwood Redhill House, Hope Street, Chester CH4 8BU T: 01244 459849 E: ian@tauruscollections.com www.tauruscollections.com The Business Growth Companion Antonio Mazzotti Chester, Cheshire T: 01244 330159 E: tonymazzotti@actioncoach.com www.actioncoach.com/tonymazzotti The Lazurus Group Emma Lazarus-Stockdale Wrexham T: 07971 088079 E: lazarus@flp.com www.lazarus.flp.com The Pip Box Sofi Evans Chester, Cheshire T: 07989 639796 E; team@thepipbox.co.uk www.thepipbox.co.uk

Ridiculously Rich by Alana Cheshire Caroline Brown Chester T: 07757 745547 E: caroline@ridiculouslyrichbyalana.co.uk www.ridiculouslyrichbyalana.co.uk/ ambassadors/ch

White Oak Financial Planning Ltd Tom Wilcox-Jones Regus House, Herons Way, Chester Business Park, Chester CH4 9QR T: 01244 952090 E: tom@whiteoakfp.co.uk www.whiteoakfp.co.uk

Rosebridge Ltd Jane O’Hara 20 Nicholas Street, Chester CH1 2NX T: 01244 569141 E: jane.o’hara@rosebridgeltd.com www.rosebridgeltd.com

Zodeq Ltd Paul Cooney 1st Floor, The Exchange, 1 St John Street, Chester, Cheshire CH1 1DA T: 01244 617087 E: paul@zodeq.com www.zodeq.com

FEATURE

What I’m passionate about Phil Harris, Westminster Professor of Marketing and Public Affairs. Executive Director of the Business Research Institute and China Centre at the University of Chester. “The journey of a thousand miles begins with a single step” Lao Tzu, 604-531 BC

am passionate about developing a greater understanding of China, its history, people, culture and trade. It was a Brit after all who first fully translated Chinese and enabled two great world trading cultures to begin to understand one another. It was another, Joseph Needham, who saved and codified Chinese culture, history and science to aid global knowledge and understanding. Appreciating scale is critical in doing business in China. It has a continuous economic and cultural history of over 5000 years, is the 4th largest country in the world and home to a fifth of the world’s population. China is the largest producer of rice and potatoes in the world and consumes over half the world’s pork. It is the world’s largest tourist market and in 2025 will have 221 cities with a population of over 1 million people, Europe currently only has 35. In the last 10 years it has seen the largest urban migration in history. It’s retail internet business is half the world market and has the world’s biggest digital bank and

online payment system. China is a growing stable market with more middle class consumers than the whole of Europe. It has 65% of the world high speed rail network totalling 22,000 kilometres. The top academic papers in chemistry last year were all authored by Chinese researchers and it is General Motors and Volkswagen’s largest car market. China, its history, culture and people first attracted my attention in the 1960’s when I listened via short wave to Radio Peking, which broadcast popular Chinese heroic music and introduced me to the Cultural Revolution. They also sent me kindly a free monthly newspaper and Mao’s little Red Book. In 2010 with Professor Song from Wuhan edited the book, China’s Market and Culture, and have written on political

Key messages in dealing with China are: Everything is built long term on trust and relationships. Family and friends are critical and everybody knows or is related to somebody. Reputation is built on what you do and not what you say.

strategy and lobbying with the international businessman and academic Professor Henry Sun of Beijing Chester and MIT and built on this with regular conferences, lectures, publications and seminars across China and in 2015 with the support of Beijing Foreign Studies University and businesses, doctoral students and researchers launched the Marco Polo Initiative. This is an annual programme of developments to foster greater understanding of the New Silk Road and trade between China and the North West of England.

Proud to be Strategic Members of WCNW for 2018 Based in the heart of Chester, Zodeq offers a range of finance and back office solutions to support businesses in the region. Weâ&#x20AC;&#x2122;re delighted to become strategic members of the Chamber of Commerce and look forward to meeting other members and supporting more businesses in the region.

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