Business Matters June 2018

BusinessMatters The business magazine of West Cheshire & North Wales Chamber of Commerce Summer 2018

The Big Interview Take a closer look into The Outreach Organisation Ltd with Tony Emsley

Inside - Special Focus on the economic growth of the Cheshire Science Corridor

Cyflymu Cymru i Fusnesau Superfast Business Wales

Dull seiberddiogel yn ennill 20% o fusnes newydd

Cyber-safe approach wins 20% new business

Mae dull blaengar o ymdrin â seiberddiogelwch a thechnoleg wedi talu ar ei ganfed i’r cwmni Tarvin Precision Engineering, gan iddo gynyddu ei archebion newydd 20% ac arbed 50% o’i gostau.

A forward-thinking approach to cyber security and technology has paid dividends for Tarvin Precision Engineering, with new orders up by 20% and cost-savings of 50% secured.

Yn dilyn cyngor gan Cyflymu Cymru i Fusnesau, uwchraddiodd y cwmni i Windows 10, gan osod band eang cyflym iawn, system Rheoli Cysylltiadau Cwsmeriaid newydd a buddsoddi mewn hyfforddiant i staff ym maes seiberddiogelwch a TG. Dywedodd Josh Harris, Rheolwr TG Tarvin:

Following advice from Superfast Business Wales, the firm upgraded to Windows 10, installed superfast broadband, a new CRM system, and invested in staff training in cyber security and IT. Josh Harris, Tarvin’s IT Manager, said:

“Cyber security is crucial in the aerospace and automotive industries.

It’s imperative that we can demonstrate our commitment to delivering Best Practice in this area, and we’re in the process of obtaining our Cyber Essentials accreditation.”

“Mae seiberddiogelwch yn allweddol yn y diwydiannau awyrofod a modurol.

Mae’n hollbwysig ein bod ni’n gallu dangos ein hymrwymiad i sicrhau Arfer Gorau yn y maes hwn, ac rydyn ni yn y broses o gael ein hachrediad Cyber Essentials”.

Mae Tarvin eisoes yn edrych tua’r dyfodol gyda mwy o fuddsoddiad ar y gweill mewn atebion storio yn y cwmwl, a gweinydd newydd. “Mae’n hanfodol ein bod ni un cam ar y blaen er mwyn aros yn gystadleuol”.

Tarvinprecision.co.uk

Chwiliwch ar-lein: Cyflymu Cymru i Fusnesau

03000 6 03000 busnescymru.llyw.cymru businesswales.gov.wales

Tarvin is already looking to the future with further investment planned in cloud storage solutions, and a new server. “It’s imperative that we always remain one step ahead to remain competitive.”

Tarvinprecision.co.uk

Search online: Superfast Business Wales

Business Matters A

COLIN BREW

Chief Executive Officer West Cheshire & North Wales Chamber of Commerce Contact Melissa Kermode Churchill House, Queen’s Park Campus, Queen’s Park Road, Chester CH4 7AD t: 01244 669988 e: info@wcnwchamber.org.uk w: www.wcnwchamber.org.uk Publisher Benham Publishing Limited Suite 5 & 6, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ t: 0151 236 4141 f: 0151 236 0440 e: admin@benhampublishing.com w: www.benhampublishing.com Published June 2018 © Benham Publishing Media no. 1597 Advertising and Features Karen Hall t: 0151 236 4141 e: karen@benhampublishing.com Design Chris Moran t: 0151 236 4141 e: studio@benhampublishing.com

warm welcome to our Summer edition of Business Matters. Following a hugely busy first half of 2018, so we begin the charge towards Autumn with a wealth of activity focused on our members and adding further value to membership of West Cheshire & North Wales Chamber.

Operationally the Chamber continues to grow and develop in line with our projections. Membership continues to grow through the work of our dedicated Team in Churchill House.

Our International Trade services continue to evolve with new products and services available to support export ambition, and how could we forget the growth of our Young Chamber programme which is now actively supporting business engagement within our local schools.

More strategically, the Chamber continues to engage across our varied and wide geography to ensure the voice of our members is heard loud and clear and that they are provided an economic landscape that supports business growth.

WELCOME

It is an exciting time for the North Wales economy as our local authorities, with the support of the private sector begin the work of agreeing a Growth Deal for North Wales, a significant milestone in the history of the North Walian economy.

The Chamber is playing a crucial role in these discussions through its position on the North Wales and Mersey Dee Business Council Board.

Similar work continues within Cheshire and Warrington as we work closely with key economic stakeholders, local authorities and the Local Enterprise Partnership to create a vibrant economy for our members and local businesses.

Our work, whether operational or strategic, relies heavily on our members’ input – YOUR voice counts and so I maintain my quarterly call to you to engage with us through our Quarterly Economic Survey, our Vision and through our events and networks - let us know the issues you are facing as a business and let us raise these issues to the decision makers across our geography.

May I wish you all a successful quarter ahead.

INSIDE:

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GETTING STARTED Daniel Wahlström

YOUNG CHAMBER Round-up

THE BIG INTERVIEW Tony Emsley, Outreach Rescue Disclaimer Business Matters is mailed without charge to all Chamber members

and distributed to businesses in the region.

All correspondence should be addressed to the Editor at West Cheshire & North Wales Chamber of Commerce. Views expressed in publication are not necessarily those of West Cheshire & North Wales Chamber of Commerce. Reprinting in whole or part is forbidden except by permission of the Editor. © 2017.

Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content.

Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

THE PERSON BEHIND THE BUSINESS Davinder Lotay

TOP TIPS Becky Stark

WHAT I’M PASSIONATE ABOUT IN BUSINESS Cat Williams @Chamber WCNW West Cheshire & North Wales Chamber of Commerce /wcnwchamber WCNWChamber

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CHAMBER NEWS

New Skills Plan seeks Employer Support

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he Regional Skills Partnership of the North Wales Economic Ambition Board are embarking on their new Skills & Employment Plan for the region.

Building on the document published in 2017 which promoted a number of key and growth sectors, the new Plan will continue to identify the demands and opportunities for North Wales and cross border.

Responding to the current and future demands of employers, education and training providers within the Regional Skills Partnership are already proactively shaping their offer meet those needs.

Having a coordinated approach to skills planning that then emphasises local delivery has been key to the growing success and effectiveness of the Regional Skills and Employment Plan for the region.

The views and input of employers is critical to helping the region tailor our future provision, that meets both the needs of employers and individuals.

Recent engagements have seen tailored support for employers of all sizes based across the region and from a broad range of sectors - ranging from those involved in digital and technology, those within our foundation economy.

We therefore would welcome further input from interested employers and businesses keen to have their voice heard.

Should you wish to highlight any particular skills issues that regionally should be promoted, please contact Iwan Thomas, Regional Programme Manager: IwanThomas@gwynedd.llyw.cymru

Meet our new Membership Support Officer

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he WCNW Chamber of Commerce have expanded our team once again and are delighted to introduce our newest Membership Support Officer to our members!

Helen said: ‘I initially started my working career as Hairdresser and after 6 years I moved into the retail sector, as I moved from Lincolnshire to North Wales. I worked for 3 of the big retailers in the industry, before seizing an opportunity with a company, specialising in meeting rooms and working space for business clients. Through this job, I found the communication, and collaborations stimulating and extremely rewarding.

I have over 25 years of customer service experience and I am looking forward to emulating these skills in the Chamber, helping members where and when possible.

Within the Chamber, I will be

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responsible for setting up new customers with their login details for the use of the website, review meetings, account management and much more! Members will be seeing me at upcoming events, readily available to answer any questions that they may have.

As well as this, I will soon be taking over the running of our start-up club, helping members who are within their first 2 years of business with support and guidance. I will also be running the welcome meetings and I am looking forward to welcoming our new members into the Chamber!’ We are looking forward to our members meeting Helen through events, networking and meetings over the upcoming months. If you have any membership queries, you can contact Helen on: H.Pullin@wcnwchamber.org.uk or 01244 669988

CHAMBER NEWS

WCNW Chamber of Commerce joins campaign to reduce Air Passenger Duty

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he West Cheshire & North Wales Chamber of Commerce has joined as a supporter of the “A Fair Tax on Flying” campaign which is calling for at least a 50% cut in Air Passenger Duty (APD).

Currently, UK APD is the highest tax of its kind in the world. It is twice that of the next highest, Germany. On a national level, with the ever greater need to increase global trade as Brexit looms, the campaign believes it makes no sense to have the highest level of aviation taxes.

Last year alone, business travellers flying from the UK paid £170M in tax for shorthaul flights, and £285m in tax for long-haul flights, including to emerging markets. The backing of this campaign

supports the Chamber’s strategic vision – Vision 2021 – which aims to improve international links and reduce barriers to trading overseas.

Colin Brew, Chief Executive Officer at the Chamber, said about the announcement “Trading internationally is a costly process, especially for smaller exporters who need to meet clients or attend key business meetings abroad, so the government should focus on removing the obstacles to exporting. APD is one of these obstacles and we are glad to support this campaign to reduce this by at least 50%.”

A spokesperson from A Fair Tax on Flying said “The A Fair Tax on Flying campaign is delighted to welcome the West Cheshire & North Wales Chamber of Commerce as

a supporter of their fight for a cut of at least 50% in UK APD. UK APD is amongst the highest tax of its kind in the world. It is effectively a ‘Tax on Trade’ that hits both the national economy and the regional economies. It holds

back growth, costs jobs and reduces competitiveness. The support of a growing number of Chambers of Commerce is playing a vital part in our campaign. Cutting APD is essential to help get Britain Brexit ready”

Research project finds Chinese businesses are more active than UK companies in both Export and Import markets

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research project by the University of Chester and the West Cheshire & North Wales (WCNW) Chamber of Commerce has found that Chinese businesses are more likely to have overseas customers and suppliers than their British counterparts.

The project, “Internationalisation, sustainability and key challenges facing SMEs”,

was commissioned by the WCNW Chamber of Commerce and conducted

by Business Research Institute at the University of Chester.

It looked at a comparative study between business in the UK and China; large companies and SMEs, as well as comparison between Chamber members and non-members in the areas of internationalisations; sustainability development and perceived key challenges facing businesses.

A total of 1,010 respondents, including 450 UK business and 560 Chinese businesses participated in the year-long study.

By comparing the UK and Chinese samples, the study results suggest that the internationalisation level of Chinese respondents is higher than UK respondents in all aspects. A total of 58% of Chinese businesses, in comparison with only 31.3% of UK businesses indicated

Colin Brew, Chamber CEO

that they had overseas customers. Likewise, over 76.3% of Chinese businesses and only 21.1% of UK businesses have employees directly involved in international business.

Dr Wing Lam, Project Leader of the study, said: “As China is the world’s largest exporter, it is not surprising that Chinese businesses scored higher in export indicators. Interestingly, the result of our study found that Chinese businesses are also more active in importing.”

The study result shows that a total of 45.8% of Chinese businesses, in comparison to only 18.5% of UK businesses, had overseas suppliers. In addition, a total of 26.9% of Chinese businesses, in comparison with only 4.8% of UK businesses, had set up an overseas purchasing office.

The results of the study are significant as it suggests that China is not only an active exporter, it is also an

active importer. Professor Phil Harris, an expert in Chinese business and Executive Director of Business Research Institute at the University of Chester, said: “With China’s population and steadily increasing purchasing power in the last four decades, it is undoubtedly one of the biggest potential markets for high quality, high value UK products/service. As such, the opportunity posited by the Chinese market is certainly worth further exploring.”

Colin Brew, Chief Executive Officer at the WCNW Chamber of Commerce, said “The findings of this report highlight that there is still a lot of work to do in promoting the benefits of exporting to businesses in our region, something we are very passionate about at the Chamber. Firms need to be given the support and confidence to explore overseas markets with China being one of those.”

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LEGAL Mental Health and Mental Capacity

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ental Health Awareness Week has drawn to a close, and it has highlighted the enormous impact mental health has on society, the suffering individual and their family and friends. The aim of a week dedicated to Mental Health is not only to raise awareness of the issues but also to highlight the help on offer, solutions and advice to all those affected.

Mental Health Awareness Week 2018 focussed on stress and there was a strong emphasis on helping employers and employees create a mentally healthy workplace, offering guidance and support on how to achieve an environment where everyone feels supported. There are numerous articles, videos and blogs relating to psychological and emotional wellbeing due to the promotion of Mental Health Awareness Week. The aim was to address the causes of work-related stress and to offer support and advice

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ast year we learned that mental ill health, including stress and anxiety, has now overtaken back pain as the most common reason for a GP signing someone off as unfit to work.

According to an NHS study, over 30% of fit notes are now issued for mental healthrelated reasons. It is estimated that these absences cost the UK economy up to £70 billion each year.

In May we marked Mental Health Awareness Week 2018, and a study conducted by the Mental Health Foundation found that a greater proportion of younger people reported experiencing stress as compared to the older generations: 60% of 16-24s said that they felt highly stressed about the pressures on them to succeed, while 17% of 45-54s and just 6% of over-55s felt the same. In addition, 93% of those in the young adult groups reported having felt overwhelmed and unable to cope at some point in the past year.

Expert legal advice for businesses on managing stress in our daily lives. It should be noted that stress is a normal human reaction to certain given situations. However, too much stress, or unmanaged stress can cause serious harm.

During the week, there was discussion and debate on what stress is, how it affects us and the role of society in triggering/maintaining and on the flip side, eliminating stress.

This included the workplace and provided insight into the causes and management of stress for employers and employees, and the importance of addressing issues and providing coping mechanisms before stress manifests into further phycological or physical responses.

The Mental Health Foundation states that research shows two thirds of us experience a mental

health problem during our lifetime, and that stress is a key factor in this. They believe that by tackling stress, they can go a long way to tackling mental health problems such as anxiety and depression. Based on this assertion it is therefore crucial that any sign of stress should be addressed as soon as it become apparent, thus reducing the likelihood of the manifestation of associated mental health issues.

For those suffering from a mental health disorder, those who lack capacity and members of their family, it is imperative that they know help is available and should be accessible to all.

Linenhall Chambers has a dedicated and specialist Court of Protection and Mental Health team. The team brings together a wide range of complimentary

Whether young people are genuinely more stressed than the older generations, or whether they are simply more likely to speak out about the problem, the signs are that the effects of stress and other mental illnesses on employees and employers are likely to increase with the introduction of a new generation of workers into the workforce.

It is therefore crucial for employers to know what to do when faced with an employee who is or might be suffering from a mental health issue. The following 5 guidelines are the absolute basics in this area.

3 Consult medical professionals, including Occupational Health, to ensure you are properly informed about what the problem is and how it may affect or be affected by the employee’s job.

1 Communicate with your staff, and encourage them to speak to you if they are facing any particular problems at work which may be affecting their ability to cope with work.

4 Make reasonable adjustments for employees with mental illness to help them remain in work. In cases where such illness may be long-running and severe enough to amount to a disability, there is a legal obligation on you to do so.

5 5 Review the situation regularly: mental health issues can recur even if they seem to have disappeared, so it is important not to let things slide.

health-related “ Mental absences cost the

22 Train your managers to identify and support employees who may be suffering from a mental health issue, including stress, anxiety and depression.

UK economy up to £70bn each year

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and overlapping expertise covering a vast range of legal areas including Employment, Family Law, Mental Health, Community Care, Elderly Care, and medical treatment. With experience of criminal, family and civil courts and tribunals the team offers advice and representations relating to numerous categories of Mental Health and Metal Capacity law all of which can be found on the team page on Linenhall’s website.

Members of the team are instructed on behalf of private individuals, businesses, local authorities, social landlords, health care professionals, health authorities, the Office of the Public Guardian, the Official Solicitors and by CAFCASS. We have a long-established tradition of providing legal services for Wales and many of our members are able to provide advice and conduct cases in Welsh.

For the full range of expertise offered by Linenhall, please visit the Chambers website: www.linenhallchambers.co.uk, call us on 01244 348282 or email clerks@lhchambers.co.uk

Darwin Gray’s Employment and HR team are experts in advising on the legal duties and practical considerations of mental health issues in the workplace, including when this may concern a disability in employment law. We advise on how to identify a disability and establish reasonable adjustments and help ensure compliance with the Equality Act as well as retain and support skilled employees.

www.darwingray.com 029 2082 9100 @DarwinGrayLLP

CHAMBER NEWS

St David’s Day dinner dance raises a staggering £3,000 for Your Space L

ocated in the beautiful venue of The Quay, Deganwy, the West Cheshire & North Wales Chamber of Commerce’s St David’s day dinner dance returned for the fourth time on Friday 2nd March. The event had nearly a hundred local business people from the region in attendance.

Sponsored by the Development Bank of Wales, the event was held to help raise charitable funds for Your Space, a local welsh charity based in Wrexham. Your Space provides social opportunities, activities and clubs for children and young people who are on the Autistic Spectrum.

Following tradition of the St David’s Day dinner dance, Keith Anglesea, Chairman of the West Cheshire and North Wales Chamber of Commerce, began the evening’s event by welcoming all guests, talking about the importance of such Chamber events and their impact on the charities they help. Keith took the time to thank all those involved in putting the night together, including a special thank you to the evening’s sponsors, the Development Bank of Wales, the hard work and dedication of the Focus group and the Chamber team themselves, for organising what truly was a night to remember.

All guests in attendance were treated to a delicious three course menu of honey and parsnip soup, Welsh braised beef and mustard mash (or wild mushroom, spinach & perl wen pithivier for our vegetarian guests) followed by a mouthwatering cheesecake.

With nearly 30 raffle and auction prizes available, including a rare opportunity to drive a Porsche around Oulton Park, tickets to Surf Snowdonia & Zip World and even a defibrillator – the auction and raffle generated a lot of interest indeed!

The Chamber would also like to take the time to thank each and every company who donated prizes, your generosity will make a huge difference to the worthwhile charity.

Compering the night was local renowned DJ, Gary Carr, who not only got everyone to dig deep and raise vital funds for the deserving charity but brought an air of charm and charisma to the evening.

Supporting the worthwhile charity, David Wall of Mercer & Associates Wealth Management Limited donated £500 himself to help fund the great work they do.

Speaking on behalf of the charity, Rachel Hancocks of Your Space said “The support we received on

Friday was amazing and it was such a warm and friendly atmosphere.

The generosity and willingness to participate in the auction and raffle made it such an enjoyable experience and we also felt people were really interested in the work we do at Your Space and supportive of this. Everyone involved in the running of the evening was so keen to help.

The venue was lovely also and we were overwhelmed that people made the effort despite some awful weather leading up to the evening.”

Debbie Bryce, Chamber Deputy Chief Executive Officer said “Tonight’s event was a roaring success, the Chamber takes great pride in covering North Wales and it is an honour to hold such an event. Nearly 100 guests were booked on to tonight’s proceedings and despite the weather and snowy conditions there was a great turnout – a true testament to the popularity of this event. Following tradition, I would like to thank the hardworking and attentive team at The Quay who always do such a fantastic job at hosting the event, I would also like to stretch my thanks to the efforts of the focus group and the Chamber team itself – without your efforts a night like this would not be possible!”

The Chamber Focus Group present the cheque for £3,000 to Your Space

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CHAMBER NEWS

WCNW Chamber leads the way with Cyber Security Accreditations

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he West Cheshire & North Wales Chamber of Commerce is pleased to announce that it has recently passed IASME Governance and Cyber Essentials assessments meaning that it is fully compliant with the recent General Data Protection Regulation (GDPR).

Introduced by the National Cyber Security Centre, Cyber Essentials is a scheme that aims to help UK organisations improve their cyber security and demonstrates their commitment towards protecting their IT systems.

IASME Governance highlights organisations’ commitment to identifying risks, training of staff, incident response and more. By gaining the IASME Governance certificate, the Chamber has achieved IASME’s certification, providing assurance to Chamber members and its suppliers that its security has been audited by a skilled, independent third-party.

The Chamber’s assessor for this process was Darren Kewley, Technical Director at Protos Networks and Strategic Member of the Chamber, and he commented “A huge congratulations to all at the Chamber for passing the assessments. The certifications prove that the Chamber takes the protection of its data extremely seriously and we are pleased to have worked with them to further secure the data it holds.”

Debbie Bryce, Deputy Chief Executive Office at the Chamber, said on the accreditations “We are thrilled to have achieved both IASME Governance and Cyber Essentials. This shows how committed the Chamber is to protect the data it holds. Thank you to Darren and Joe for your hard work and support throughout the process”.

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Members of the Chamber team with Darren Kewely, Protos Networks Cyber-attacks pose a great threat to business in the UK and in a survey by the British Chambers of Commerce taken in 2017, 20% of respondents (over 1200 in total) said that they had been the victim of a cyber-attack in the past year and a further 21% of businesses believe the threat of cyber-crime is preventing their company from growing.

With the threat of cyber-crime ever increasing, the Chamber is keen to promote cyber security

accreditations so that businesses are aware of, and protected from, potential attacks.

Businesses can find out about more how to protect their business from cyber-crime by visiting The National Cyber Security Centre’s website www.ncsc.gov.uk/.

Find out how Protos Networks can support you through cyber security accreditations by contacting them on via their website www.protosnetworks.com

STRATEGIC MEMBERS NEWS

GDPR is here –

protecting your valuable asset A re you bored of hearing about General Data Protection Regulations (GDPR), the headache and the hassle! On 25th May 2018, GDPR replaced the old data protection regime we have all come to know and work with. But what if businesses looked at GDPR differently, realising the opportunities the change could bring, and seeing it as more than just a compliance exercise. What if I told you that GDPR is a solid foundation for business growth and can add real value to your business. Try it, it’ll seem less hassle and is a tonic to relieve the headache!

Puzzled? It is about how you perceive the data you hold. How valuable is ‘data’ to your business? I suspect your business won’t function without it. GDPR provides the perfect opportunity to both learn about and appreciate the importance of information you hold; it makes you think about ways you could exploit it

while making lasting improvements.

Data is one of your most valuable assets and one area where investors, financial analysts and venture capitalists look at first. As a business leader, you can use data as a platform to talk opportunities, top-line growth, bottom-line improvement and risk management. You just need to know how.

Facebook is valued at $200billion, the company’s main asset … data.

In comparison, International Airlines Group (the owners of British Airways) is valued at circa €22billion and they own a large fleet of aircraft and have a long list of global assets. I think that example serves as a stark indicator of just how valuable data is.

We can help your business grow and transition into GDPR.

David Jones Associate Solicitor Hillyer McKeown

For legal guidance on getting to grips with this valuable asset, contact Hillyer McKeown on 01244 318 131 or enquiries@law.uk.com

Making Tax Digital – what does it mean for you?

M aking Tax Digital (MTD) is HMRC’s plan to modernise the tax system that will mark a fundamental change in the way that businesses interact with HMRC. From 2019, interaction with HMRC will become increasingly digital, with businesses using Cloud accountancy software packages to record business activity.

Spreadsheets will no longer be the norm, instead software will link directly to your business bank account so that transitions are automatically captured and included within your accounts on a daily basis.

No more receipts clogging up your desk drawers, you can now take a photograph of your petrol receipt and upload it direct to your accounting app;

updating records in seconds.

No more preparing sale invoices to be sent in the post, instead you can create and send them directly to your clients from your phone, and sales figures will be updated instantly within the software.

Data is stored in the cloud and can be accessed by any computer / smartphone with internet access 24 hours a day – seven days a week.

Cloud accountancy software is revolutionising the way in which business owners deal with their day to day accounting; our team is working hard to train and guide our clients through the process.

We are ‘ahead of the game’ here at Ellis & Co and offering a service that we know no other accountants in the area offer.

As Ellis & Co’s software

specialist I provide three hours of FREE set up and training to all our clients; offering impartial advice, I review your needs and resources and suggest the best package for you.

We will be continuing to host Making Tax Digital seminars throughout the year, dates and further details will be announced via our newsletter, website and social media channels.

If your accountant hasn’t informed you about Making Tax Digital yet, then you need to ask why they haven’t, digital tax cannot be put off… its coming!

For further information contact Anna Rownson-Smith on 01244 343504.

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STRATEGIC MEMBERS NEWS

Tree Frog leap into the ‘Northern Powerhouse’ with new Stockport office

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ree Frog Digital Limited are pleased to announce that they are launching a second office in the the prestigious Stockport Innovation Centre at Broadstone Mill.

Tree Frog are a local company who specialise in Search Engine Optimisation and Google Marketing, and many of you will have met Chris or Karen at the various Chamber events throughout the year.

Director Chris Grice said “Tree Frog Digital Ltd have gone from strength to strength over the last 12 months, and as a result we now have two distinct groups of customers, one in and around the Chester and North Wales area and another around the Manchester fringe.

“As anyone who has dealt with Tree Frog knows, we are really big on face to face service and involving ourselves in the wider business communities that we serve.

“This means that they can now expect the same free ‘marketing clubs’ and business support that we offer here in Chester and North Wales.”

He added that “This is great news for the local Welsh economy too, we will be keeping our Saltney location as our main office and Stockport will act as our first satellite location, this will mean that as we grow in other areas it will create new jobs for our local economy as wells as further afield”.

Chris Grice, Director at Tree Frog Digital Limited

Umbrella Marketing Team achieve outstanding results from independent client questionnaire

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ere at Umbrella Marketing Team, we are at our next stage of investment and growth - an exciting time for us!

Our goal has always been to provide exemplary marketing services and build long term relationships with our clients. We align ourselves with their requirements, so that we can deliver their objectives.

As part of this goal we employed an external advisory firm to monitor and measure our performance.

They conducted a thorough client questionnaire, and after gathering the results we were thrilled to learn that over 80% of our clients felt that we successfully accumulated and applied learnings from prior experience with them. We value our relationships with our clients, and the benefits for their businesses in having a familiar marketing agency are evident. By knowing our clients’

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businesses, we know how best to achieve their goals.

Our customers profit from the professionalism we offer.

Our team is comprised of skilled individuals, each with their own unique expertise.

Our clients recognise this, with more than three quarters of them feeling that the staff applied to their projects were of a high quality.

This variation in skills allows us to provide an Umbrella service.

By not limiting ourselves to a specific domain, we are able to offer a breadth of marketing services.

80% of the respondents were satisfied with the completeness of the services offered. Our clients reap the rewards of a variety of marketing solutions, from assistance at tradeshows to graphic design.

On our ability to execute and

deliver our services on time, we scored an impressive 90%, with one client commenting that Umbrella Marketing Team ‘’produce campaigns of a high standard in a timely manner.’’

We are incredibly proud of our results, which show that we are ready to take the next steps on our growth journey.

Ry’n ni’n hyrwyddo busnesau beth bynnag fo’u natur.

We champion businesses, whatever the business.

Yn Busnes Cymru ry’n ni’n closio at fusnesau. Eich busnes chi.

At Business Wales we get closer to business. Your business.

Gwybodaeth sy’n cael ei chasglu trwy brofiad ymarferol go iawn, profiad sy’n dod o waith caled.

Knowledge gained with real, hands-on, hard-earned experience.

A chi sydd biau’r cyfan.

And it’s all yours.

Gyda’n gilydd, ni yw Busnes Cymru.

After all, together we are Business Wales.

YN Y MANYLION G E T C L O S E R

03000 6 03000 busnescymru.llyw.cymru businesswales.gov.wales

Ein busnes ni yw helpu ariannu’ch busnes chi.

It’s our business to help finance yours.

Nid yw Banc Datblygu Cymru ccc wedi'i awdurdodi na'i reoleiddio gan yr Awdurdod Rheoleiddiol Darbodus na'r Awdurdod Ymddygiad Ariannol, felly ni all dderbyn adneuon gan y cyhoedd. Mae meini prawf cymhwyster a benthyca yn berthnasol. Darganfyddwch fwy yn bancdatblygu.cymru.

The Development Bank of Wales Plc isn’t authorised or regulated by the Prudential Regulatory Authority or the Financial Conduct Authority, so it can’t accept deposits from the public. Eligibility and lending criteria apply. Find out more at developmentbank.wales

STRATEGIC MEMBERS NEWS

Zodeq inject more than £50m of Cash Flow Financing into the local economy

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odeq will soon be celebrating their two-year anniversary, and what an incredible two years it has been for Chester’s first invoice finance company.

Over the past two years Zodeq has successfully provided revolving cash flow support of more than £50 million to businesses within the city of Chester and its surrounding areas.

First-year results for Zodeq exceeded all expectations with an ever-growing client base, both locally and nationally.

The resulting working capital that businesses gain as a result of Zodeq’s support, ultimately encourages business growth and expansion.

Zodeq provides a wide range of finance and back office support solutions to businesses. Their services ensure that a business’ cash flow is

maintained and time-consuming administrative tasks are taken care of, so that business owners and managers are free to focus on their core business.

Zodeq’s services include everything from Invoice financing to Zodeq 360 (back office support specifically for recruiters).

In addition to business achievements, Zodeq has successfully established themselves within the local business community; providing support to good causes such as the Countess Charity, for whom they are spending the whole of 2018 fundraising for, as well as becoming Strategic Members of the West Cheshire & North Wales Chamber and proud sponsors of the Young Chamber scheme.

Managing Director of Zodeq, Paul Cooney, said, “The past couple of years

L to R: Keith Davidson, Group Sales Director, Paul Cooney, Managing Director and Mike Lowndes, Managing Director of Zodeq’s sister company Exchequer Solutions have been above and beyond anything we could have hoped for. We have secured a portfolio of fantastic clients which is growing all the time, we are excited to see what the next 12 months will bring.”

Learn more about Zodeq and their services by visiting www.zodeq.com

MEMBERS NEWS

Four online tools to manage your Digital Marketing Strategy E ven with great ideas buzzing around your head or a wellprepared strategy, it can be difficult to stay on top of all your different marketing activities.

However, there are plenty of tools available online (many of them free or low cost!) to help you – freeing up time for you to focus on your other business activities!

HOOTSUITE A social media management platform that allows you to manage multiple networks and profiles, as well as measure your campaign results.

The dashboard format is easy to use and brings all of your social platforms together in one hub – no more trying to remember what’s being posted and where.

The platform can save time by allowing you to schedule posts days or weeks in advance, meaning you’re always active online. You can even filter conversations by keyword, hashtag or location so you can easily stay informed about what people are saying about your brand, competitors, your industry, and key topics.

GOOGLE ANALYTICS One of the most popular website analytics tools available. It generates detailed statistics about website traffic and traffic sources, providing you with an understanding of how many visitors you have, how long they stay on your site, the pages they visit and where they’re coming from. The platform is designed for marketers and makes it easy to find out who your customers are by giving you the info in a handy report.

Analytics are important to ensure your marketing activities are actually working. It’s important that you review your reports at least weekly.

TRELLO If keeping track of all your different marketing activities is proving tricky, Trello could be perfect for you.

It’s a fairly simple platform but it helps to easily visualise your projects and effectively acts as an online to-do list.

You can create multiple task lists, attach files and pictures, comment on the cards, order them by priority and assign members to tasks. Trello can make daily task management much easier and is great for those who work visually.

ZOHO CRM Zoho CRM is a self-managed customer relationship management platform that brings your marketing, communications and sales together. It allows you to track sales opportunities, automate tasks and capture leads from your website.

A CRM platform can help you to organise your emails by sales pipeline, segment your website visitors and find key leads by social media interactions.

This is another management tool that takes the leg work out of understanding your customers and refining and sharing your digital marketing activities in the way most likely to drive sales!

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CHAMBER EVENTS

Liverpool Networking event proves fantastic success O

n Thursday 22nd February, the WCNW Chamber of Commerce and Liverpool Football Club joined forces to hold a fantastic networking event for Chamber members.

The event started with delegates meeting in the Executive board room at Anfield, having the chance to participate in general networking with fellow Chamber members and businesses from the local area.

As well as WCNW members and local businesses, the Chamber welcomed students from Welsh school, Bryn Tirion Hall. Bryn Tirion Hall school have recently been taking part in the Chamber’s new programme ‘Young Chamber’ and

Delegates in the LFC Executive suite

after their successful market research event at Moneypenny, they have helped to produce Young Chamber merchandise and had all of their goods ready to sell.

After guests had networked and greeted the student guests, delegates were then seated and welcomed

by Colette Salmon from LFC. Colette offered Chamber members the opportunity to stand out on the Executive balcony and view the stadium from the seating area, before guests sat to listen to our speaker of the day.

Our guest speaker was Debbie Turnbull from River and Sea Sense, after Debbie’s tragic loss of her son in 2006 due to drowning, she set up River and Sea Sense to make others aware of the risks of drowning in open waters. River & Sea Sense also organise and run a number of courses on water safety and lifesaving courses. Helping to ensure that young people are safe and have access to trained attention if required.

Debbie showed guests a video from when she won the National Lottery Award and informed all of the fantastic work that she is doing to prevent drowning incidents.

After Debbie had enlightened all guests of her mission of River and Sea Sense, lunch was then served.

Delegates were served an outstanding 2 course meal of braised lamb shoulder/ mushroom ravioli with a sticky toffee pudding to finish! After food had been served and delegates had a final chance to network, guests were then able to go on a tour of Anfield’s new stand. Colette gathered delegates together and began the tour of the fantastic suites and boxes available, as well as ending the tour in the players changing rooms! Guests were given time to explore the changing rooms and take pictures with the players shirts, a fantastic addition to the day!

Debbie Bryce, Deputy CEO of the WCWN Chamber of Commerce said: ‘I would like to thank Liverpool Football Club for their impeccable hospitality, your food and service was outstanding!

I would also like to extend my thanks to Debbie from River and Sea Sense who is an incredible woman, your story has touched many and we are extremely thankful for you sharing that with us. I hope that the members enjoyed the tour at the end of the day!’

Opera Grill lay on a feast at Chamber Networking

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est Cheshire & North Wales Chamber of Commerce teamed up with the wonderful team at Opera Grill on March 28th, to host Chamber members for a networking lunch.

With over fifty delegates in attendance, the event proved to be a great success, with members keen to eat and see inside of the immaculate new venue.

The event began with general networking where members and nonmembers had the opportunity to greet one another, meet new connections and catch up with old before sitting down to enjoy the delicious food served

by Opera Grill. Guests were served a 2-course meal of Skewered Chicken Souvlaki or Barley Risotto, followed by Citrus Polenta Sponge.

Jane O’Hara from Rosebridge Ltd said “Another excellent Chamber event today held at Opera Grill. This was my first time at this venue, and the food was amazing! It was very well attended

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as Chamber events always are, with a lot of really enthusiastic networking going on. The presentation gave lots of hints and tips for success in growing your business contacts, so really positive support from the Chamber organisational team again. Well done, hopefully we can have another visit to Opera soon”.

Following on from the food, guests then listened to our guest speaker of the day, Judith Kenyon of JayKay events.

Judith spoke to the room about top tips for networking which included planning your small talk, keeping your group open in a semi-circle, keeping business card to hand and preparing your introduction!

A raffle was the held for a £200 food and drink voucher at Docekt no 33 restaurant. This was kindly donated

by Ellis & Co Chartered Accountants and Business Advisers as part of our St David’s Day Dinner fund raising efforts for local charity Your Space. A total of

Guests gathered in Opera Grill £50 was raised so thank you to those that got involved.

Speaking at the event, Colin Brew, CEO of the WCNW Chamber, said: “Our networking events continue to go from strength to strength and it was great to see so many people at today’s lunch. A special thanks goes to the staff at Opera Grill for the fantastic food and wonderful service. It was great to have the opportunity to speak to Chamber members and I look forward to engaging with them further at future networking events.”

CHAMBER EVENTS

Lunch event at Llandudno Bay Hotel

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n April, the WCNW Chamber and Llandudno Bay Hotel hosted a fantastic networking event for members.

Over 30 guests gathered within the impressive surrounds of Llandudno Bay Hotel and had a chance to carry out some general networking, greeting new members and old business contacts alike.

The event then kick started with a welcome to the hotel and then carried on with a five minute talk from Victoria from Business Wales.

Victoria spoke to delegates about the funding that Business Wales have on offer for local Welsh businesses. After this, guests were then seated and served a two course meal of Pork fillet with Mashed potato, seasonal vegetables and red wine jus, wild

mushroom risotto and followed up by a delicious chocolate brownie.

After delegates had eaten lunch, it was then time for the speaker for the day, Chris Lloyd from Mountain Rescue. Chris spoke about the previous years rescues that the mountain rescue team have carried out, ranging from mountain to water missions.

Chris also explained how

his team occasionally are involved collecting forensic evidence from mountain scenes, when the situation is too dangerous for police to travel to.

Chris also spoke to delegates about how over the past year they have rescued not only people, but animals too, and informed guests on how to stay mountain safe when climbing in Wales.

Tak Matsuda, Crest Legal, said: “Today was a great event, there was a very welcoming atmosphere from the beginning and I met many interesting business people through the afternoon.

The talk from Chris at Mountain Rescue definitely left me thinking that we all have responsibility for the welfare of others. I am looking forward to the next event.”

Jenny Davidson, Membership Support and Events Manager, said: “Today’s event was a really great turn out and guests seemed to make some great connections and really enjoyed the presentation from Chris at Mountain Rescue.

Thank you to everybody at Llandudno Bay for their hospitality and service, the food was lovely!”

Chamber Summer Cocktail Party 2018

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aking its return for another year, the West Cheshire & North Wales Chamber of Commerce would like to invite you to our fabulous Summer Cocktail Party at Eaton Estate, Chester, on Thursday 19th July 2018.

Taking place in the impressive surrounds of the home of His Grace The Duke of Westminster, this event

will be a fantastic opportunity to socialise amongst fellow Chamber Members. Guests will gather in the court yard outside the Long Room at Eaton Estate, where Canapes and Prosecco will be available for all in attendance.

The entertainment for the night will be Lucia Rojek, playing an acoustic set of a variety of genres and classic

favourites.

We would like to extend our invitation to all local businesses and look forward to welcoming you at this exclusive event. Places are limited and we highly recommend early booking to avoid disappointment.

For more information and to book your place please email Helen Pullin: h.pullin@wcnwchamber.org.uk

Sam Ryley Photography

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PATRON NEWS

Cheshire West and Chester Council are on the move!

C heshire West and Chester Council (CWaC) are looking to market 55,000 square feet of prime office space at Chester’s iconic office building, the HQ Chester.

The Council is looking to relocate its operations to other corporate buildings across the borough, which will include maintaining a presence in Chester.

The HQ Chester on Nicholas Street occupies a City Centre location and overlooks Chester Racecourse, the scheme was originally developed

by Liberty Properties in 2008, before CWaC moved into the building eight years ago.

This mixed-use development comprises luxury apartments, a hotel, restaurants and offices designed to a high standard, with the benefit of large, air-conditioned floorplates. The Council’s decision to move reflects the high demand for Grade A office space in Chester and the Council have partnered with Legat Owen to market the Chester HQ building, reflecting a long-standing working relationship with them. With their mix of local market expertise and knowledge, they will look to ensure re-let of the space with high caliber occupiers.

The Chester HQ is an exceptional scheme and the Council’s decision is timely, as there has been high demand for Chester City Centre, quality Grade A office space.

Reflective of the buoyancy in the market and the likes of City Place performing well, it’s anticipated there will be strong interest in this eye-catching property, consolidating Chester’s position as key investment location. The building has already welcomed two new tenants, Chester Racecourse Company and Knights Solicitors, both relocated during autumn 2017.

To find out more about this fabulous opportunity contact Will Sadler 01244 408219 or email willsadler@legatowen.co.uk

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Let’s talk about…

The launch of a NEW Business Support portal for Cheshire West Businesses Summer 2018. www.letstalkbizcw.co.uk If you’re a business based in Cheshire West then we’d like to make you aware that we are launching a new business portal and you can register for free.

The new business portal will enable you to promote your company’s services and products to other local businesses across Cheshire West.

There will be a range of benefits linked to the new web portal; these will include accessing and advertising business opportunities, showcasing your company’s web profile and making new contacts.

The new site will cover business support and advice and give access to the latest business news and finding out about local business events.

Let’s Talk about…

Your premises, business support and skills programme.

Cheshire West and Chester Council have secured European funding to deliver support for Cheshire West businesses to help them grow.

The programme of support includes provision of new high quality commercial premises and a programme of business support which includes fully funded workshops and access to one-toone business support for businesses based in Cheshire West.

The Council’s Business Growth Team would be delighted to explore these opportunities with you and see if we can talk about growing your business.

Email: business@cheshirewestandchester.gov.uk for further information and to find out how you can get your business on to the new site ready for its launch. Or call us on 01244 973618.

PATRON NEWS

Protecting mobiles from cyber attacks W

ith mobile working becoming increasingly popular and even mainstream for many companies, the team at MWL Systems recognises that businesses are often behind the curve in terms of their mobile IT cyber security, often concentrating solely on their desktop setups.

In this edition of the magazine, the IT experts share useful pointers derived from their experience of protecting their customers from the myriad of modern day threats.

To lend weight to the urgency of MWL Systems’ advice, the head of the National Cyber Security Centre, Ciaran Martin, has recently warned that the threat of a major cyberattack on the UK is imminent, stating that the UK would be lucky to come to the end of the decade without a ‘category one attack’. This warning should serve as a catalyst for businesses and organisations throughout the UK to take a serious and detailed look at their current cyber security, and ensure that all necessary precautions are put in place to reduce their risk of attack as well as an effective disaster recovery plan should the worst happen.

As mentioned, an aspect that many business owners and managers overlook when considering their cyber vulnerabilities is that of their mobile phones. It has been a misconception for many years that the threat of cyber-attacks for mobile phones and tablets is considerably less, however serious malware attacks have been a prominent threat to mobile since 2011. In fact, the first quarter of 2017 alone saw 1.5 million new incidents of mobile malware attacks, according to research.

With a significant number of people using mobile devices for work, it is essential that mobiles and tablets are adequately protected from cyber-attacks. Below we explore the steps business owners and managers can take to reduce their risk of a mobile cyber-attack.

Effective cyber security for mobiles EFFECTIVE PASSCODES & PASSWORDS First and foremost, mobile users should have their security passcode switched on within their device and use a complex pin, both of which will provide a first line of defence in cases of loss or theft. Apps which contain sensitive data should also be protected with an adequate password, which should be changed regularly.

PUBLIC WI-FI NETWORK Mobile users should approach public wi-fi networks with caution as, without the appropriate encryption, devices may be vulnerable to hacking. Many smartphones provide the option for users to auto-connect to available wi-fi networks, which again should be used with caution. This is a great feature to connect to a home wi-fi connection, but automatically connecting to a suspect network could present significant security issues.

HARDWARE-BASED ENCRYPTION Choosing the right phone can reduce the risk to cyber-attack, phones with hardware based encryption often provide a higher level of protection than those with purely software encryption.

KEEP OPERATING SYSTEM UP TO DATE Phone manufacturers and app developers are continually updating the software they offer to users, not only to improve user experience but to improve the security of a device.

It is essential therefore, that mobile devices are operating on the most current operating system or version of an app.

SECURITY SOFTWARE There are many fantastic options on the market for security software for mobile phones. Our technology partner, Sophos offer their own mobile security package for users that will detect malicious malware on a device, amongst many other features.

EDUCATE STAFF ON EMAIL SECURITY Understanding adequate email security is essential for any business, organisation or individual across all devices. Therefore, we highly recommend that businesses take the time to educate staff on appropriate email security, how to spot a suspect email and what to do if they receive one of these emails.

TURN OFF BLUETOOTH Mobile users should only have their Bluetooth switched on when absolutely necessary, keeping it on when not using it can present an opportunity for your phone to be hacked and your data to be accessed.

Matt Kingsley-Williams, Director at MWL Systems, says:” This is one area that we would urge businesses to take more seriously. Phones are so connected and powerful nowadays they are like mini computers, and are therefore liable to the same cyber security threats as desktop computers. Without delay, I would urge businesses in the region to assess their mobile device security provision and then speak to us for advice and guidance. Our experts are best equipped with the knowledge and experience to give businesses solutions to this problem.”

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Cheshire business Sanctuary’s development benefiting from support programme gathers pace A S

PATRON NEWS

anctuary Group is stepping up the delivery of new homes across Cheshire West as its development programme gathers pace.

The leading UK housing provider currently has more than 130 homes under construction in the area as part of its commitment to invest in excess of £60 million building 600 new homes between now and 2027.

Nationally, Sanctuary has embarked on an ambitious development programme to deliver 30,000 new homes over the next 10 years.

In Cheshire West, the vast majority will be for either affordable rent or shared ownership, helping local residents get a foot on the housing ladder, with the remaining properties for sale on the open market.

Around £7m has been invested purchasing 56 properties at Thornton Road in Ellesmere Port, which

will be made available for shared ownership and affordable rent.

They form part of a wider development by housebuilder Galliford Try, with whom Sanctuary has worked in partnership on the project.

Also in Ellesmere Port, a further 25 homes are being delivered for Cheshire West and Chester Council in Whitby Road and Romney Gardens.

In Blacon, 11 houses and eight apartments for affordable rent are being built by Sanctuary on the site of the former Highfield pub, located off Western Avenue.

Twenty one bungalows and eight apartments are also planned for the village of Kelsall, while there will be six new apartments for affordable rent in Church Road, Saughall, and four apartments at Whitefields in Elton, also for affordable rent.

successful business support service has helped a Cheshire couple launch their new venture in Ellesmere Port.

With the support of Avenue Services, a number of local businesses have received specialist advice from trained staff on matters such as planning and marketing.

Entrepreneurs Sam Oxford and Ant White have been working with the Blacon-based not-for-profit organisation throughout the start-up process to bring their family climbing wall centre, Boulder Hut, to fruition.

The couple’s dream has since become a reality after they raised £386,200 through website Crowdcube.

Based at the Olympic Park in Ellesmere Port, Boulder Hut offers a range of climbing activities for all ages aimed at inspiring families to get fit and active.

Chris Leicester, the Neighbourhood Partnerships Manager at Avenue Services, said:

“Sam and Ant have a real passion to introduce climbing to young people to improve their health.

They’re a commercial company but they have intense social values.

“Avenue Services work with a wide range of local businesses, providing support and advice, and it is fantastic to see this venture come to fruition.

“Our Enterprise Service offers business support to people who need it most and we would encourage anyone who thinks we can help to get in touch.”

Sam Oxford commented: “The support from Chris and Avenue Services has been invaluable and it was a great feeling to know that we’ve hit our funding target.”

Avenue Services is a joint venture between Sanctuary Group and Cheshire West and Chester Council.

To find out more about how your business can benefit, call Chris Leicester on 0300 123 1741.

New websites launched A

venue Services has launched a new website packed full of information on everything the not-for-profit organisation offers in Blacon - from grasscutting services to running the Parade Enterprise Centre. It can be found at www.avenueservices.org/ A new website dedicated to Blacon Adventure Playground has also been created.

The Kipling Road venue is one of the most popular family attractions in Blacon with a city farm, zip wires, rope bridges, climbing frames and slides. The woodland area also offers the chance to explore, build dens and create nature trails.

Visit www.blaconadventureplayground.co.uk for more.

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PATRON NEWS

A celebration of further education in Crewe W

ith a reputation as one of the best teaching and training facilities in the country, Cheshire College – South & West’s Technical Theatre department was chosen by the leading international lighting manufacturer, ROBE UK, to deliver a special student workshop.

ROBE’s one-day workshop at the College’s Ellesmere Port campus involved an all-encompassing lighting demonstration showcasing the latest ROBE equipment and providing an exciting opportunity for the students to trial and experience the new gear. Lighting Designer, Andy Webb, spearheaded the workshop and offered advice to students throughout the day.

Angie Berwick, Performing Arts Tutor at Cheshire College – South & West commented: “We are pleased to have a strong working relationship with ROBE, built on our student’s enthusiasm and commitment to the industry. So, we were delighted that ROBE selected the

College to deliver this workshop, which was really well received by all the students.

The workshop Workshop held at Cheshire College, South & West brought together all facets of training, including us through the use of the equipment. It knowledge of the latest technology as was also interesting to gain an insight well as full use of the equipment and into their experiences, advise and different techniques. useful tips for our future careers. I wasn’t As a round-up to the day, ROBE held expecting to win the competition, I just a competition, quizzing students on enjoyed the day and that must have their knowledge of the equipment. This translated in the results.” would determine how well the students The College’s Technical Theatre had absorbed the information and programme has really gone from which two would triumph to win a ROBE strength to strength, having celebrated rucksack, notepad and pen, as well as its 15-year anniversary last year, gaining the winning status. countless student achievements and James Hunt, 19 from Chester and having expanded its industry partnerships.

Alex Vickers, 18 from Birkenhead, both For more information on studying studying Technical Theatre at Cheshire Technical Theatre at Cheshire College – College – South & West claimed the top South & West, or if you would like more two spots. information on the courses available, Alex said: “It was a great day and visit ccsw.ac.uk or call the College really useful having ROBE there to talk hotline on 01244 656555.

Talented Apprentices recognised at awards ceremony

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he achievements of dozens of Apprentices from across the country were celebrated at Cheshire College – South & West’s Apprenticeship Awards Ceremony.

The awards, part of the College’s activities to mark National Apprenticeship Week (5-9 March), recognised the outstanding performance and results achieved by Apprentices from across the region.

More than 100 guests attended the event at the College’s Ellesmere Port Campus, including the High Sheriff of Cheshire and the Mayor of Ellesmere Port, with more than 25 awards presented on the night.

Kyle Walker, 20, who won Apprentice of the Year for Facilities and is completing an Apprenticeship at King’s School in Chester, said: “I went to university for a year but I didn’t really enjoy it so I decided to look into an Apprenticeship instead.

“I was attracted to this Apprenticeship because of the reputation of the school. The Apprenticeship is great – I’m involved with general maintenance across the school both indoors and

outdoors. I particularly enjoy working outdoors maintaining the sports facilities which includes three cricket pitches and 12 football pitches. It was a real surprise and an honour to receive this award.”

Hannah Easdown, 19, an Apprentice at Vauxhall Motors in Ellesmere Port won Higher Apprentice of the Year, said: “I’m completing an Apprenticeship in Process Engineering. We spend four days a week at the Vauxhall plant and one-day at the College’s Chester Campus. I’ve always been the type of person that wants to understand how and why something works – so engineering seemed like a natural career choice for me. To win this award is amazing and it’s given me a huge confidence boost.”

Cheshire College – South & West has more than 1300 Apprentices and works with a range of SMEs to large national employers including Unilever, Bentley, National Grid, AO.com, Vauxhall and Scottish Power. Winners on the evening included Apprentices from across the country.

The college’s Principal and Chief Executive Dhesi said: “Apprenticeships

Apprenticeship Awards winners create opportunities for young people where they can develop their skills, earn qualifications and build a career.

We have seen both young people and their employers rise to the top of their industries thanks to highquality, effective and industry-leading traineeships and Apprenticeships.

“We are extremely proud of all our Apprentices and it was a privilege to have the opportunity to award those that have shown outstanding dedication and commitment.”

To find out more about becoming an Apprentice call 01244 656455 / 01270 654654 or visit www.ccsw.ac.uk. If you are interested in benefiting from having an Apprentice at your business, call the Employer hotline on 01244 656499.

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PATRON NEWS

More UK SMEs use alternative funding sources as confidence levels rise New research reveals that 54% of firms feel more optimistic compared to a year ago

By Paul Slapa, Head of Direct Sales, Wesleyan Bank

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n upbeat Spring Statement delivered by the Chancellor Philip Hammond, combined with a revised growth forecast for the UK economy, mean that Britain’s small and medium sized enterprises (SMEs) have reasons to be optimistic about the opportunities that are open to them.

Following stronger than expected consumer spending, the British Chambers of Commerce (BCC) has raised its GDP forecast for 2018 from 1.1% to 1.4%, and in 2019 from 1.3% to 1.5%. The BCC’s first forecast for 2020 is for 1.6% growth and while this figure remains modest, it suggests that with the right support businesses can flourish despite facing ongoing concerns as the UK prepares to exit the European Union.

Today, businesses generate over £200bn to the UK economy and this is expected to rise to £241bn by 2025. The contribution of UK SMEs in elevating Britain towards a more stable and prosperous future cannot be underestimated. Comprising 5.7 million enterprises, UK SMEs represent 99.99% of total businesses in the private sector with a turnover of £1.9 trillion.

Although Britain’s decision to leave the European Union continues to divide opinion, predictions of financial disaster thus far appear premature.

The current UK employment rate has defied expectations to hit a record high and income inequality is approaching a 30-year-low, according to the Office for National Statistics. Britain’s manufacturers are also feeling a sense of buoyancy with new orders at their highest level in a generation.

POSITIVITY FOR GROWTH SIGNALS THE WAY FORWARD Whisper it quietly, but there is more than circumstantial evidence to suggest Britain’s businesses that are prepared to invest, are on the up. This view is shared by the findings of Wesleyan Bank’s latest ‘SME Attitudes to Finance’ research.

The third annual survey of over 500 UK SMEs from a variety of industry sectors highlights a growing sense of positivity

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amongst businesses. The findings reveal how UK SMEs are performing in a preBrexit business climate, their outlook on the main challenges facing them and their knowledge and perceptions of external finance sources. Wesleyan Bank’s research also compares the trends identified in previous years’ surveys such as growth and profitability forecasts, propensity for taking risk along with planned areas of investment.

Encouragingly, UK SME owners have an overall positive view about the future with 54% feeling ‘more confident’ about their business’s prospects compared to a year ago. Overall, only 16% of the UK SME owners surveyed admitted they are ‘less confident’ in comparison to 12 months ago while the remaining 30% said they felt ‘the same’.

The optimism appears to stem from the strong business performance UK SMEs have enjoyed over the past two years.

Over two-thirds of the firms surveyed have experienced growth of up to 40% in comparison to 57% in the previous year’s findings.

MORE SMES EXPLORE ALTERNATIVE SOURCES OF FUNDING Evidence suggests that SMEs are increasingly receptive to seeking alternative sources of funding rather than relying on more traditional borrowing methods, such as business overdrafts, to support their short, medium and long-term needs. 59% said they had utilised external funding compared to just 30% in 2016, and over a quarter of firms now ‘regularly’ turn to external finance to drive growth and underpin their day-to-day working capital requirements. SME owners who have a full understanding of asset finance solutions, which enable businesses to spread the cost of investments such as technology and specialist equipment typically over a period from one to five years, has risen to 29% from 16% in 2016. Overall, the research suggests that SMEs appear to be borrowing more money and using a variety of funding options to do so.

EXTERNAL FINANCE HELPS SMES TO RISE TO THE CHALLENGE In a social and economic climate so often reflected by negativity, research compiled from actual UK business owners suggests otherwise as many continue to exceed their growth and profitability targets.

Given the fluctuating appetite towards lending from high-street banks it’s understandable that SMEs are cautious about making financial investments. The ‘SME Attitudes to Finance’ report reveals that 38% of UK SMEs are less likely to seek funding based on their previous experiences of approaching high street lenders.

More surprisingly, 87% of those surveyed were in agreement that SMEs should separate their financial needs from their day-to-day banking requirements.

With greater access to funding and lower interest rates, more SMEs are exploring alternative finance as a growth accelerator and have a wider understanding of how it can benefit their business. Talk to your business’s bank but prepare to be open-minded by comparing which providers are best placed to support your business at every stage of its lifecycle, with a range of flexible and tailored finance solutions.

Wesleyan Bank provide short, medium and long-term funding solutions for UK businesses. To obtain a free copy of the ‘2018 SME Attitudes to Finance’ report, email bankcommercialsales@wesleyan. co.uk or call 0800 980 9348.

MEMBERS NEWS

Wild Worlds: Summer festival at Chester Zoo will combine art, performance and gardens

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series of outdoor creations will form Chester Zoo’s first ever large-scale gardens and science festival this summer.

From a botanist’s lab to oversized talking chairs and a dormouse garden, a wide range of specially commissioned artistic collaborations will inspire a connection between people and wildlife, gardens and science.

Running from 26th May to 30th September, nine interactive installations, on public display for the first time, will be complemented by a major programme of events to form the zoo’s new Wild Worlds festival.

Chester Zoo is England’s most popular visitor attraction outside London. It is also a conservation and education charity fighting to prevent extinction of threatened animal and plant species.

World class science and education programmes are at the heart of the fight to prevent extinction. It is hoped that the unique new Wild Worlds festival

will inspire more than 800,000 visitors over the summer – through exhibits that are fun, interactive and unique.

The zoo’s 125 acres of zoological gardens will be transformed by a journey of discovery through previously unseen new worlds, extraordinary spaces, specially commissioned creations and new artistic collaborations.

The Wild Worlds festival has been inspired by the beautiful world of plants and animals at the zoo as well as its people – experts in wildlife, science and conservation.

Simon Dowell, Science Director at Chester Zoo, said: “This is a festival that’s uniquely Chester Zoo. We’re collaborating with artists, performers, landscape designers, gardeners and scientists. They have immersed themselves in the conservation knowledge, culture and passion of Chester Zoo and conjured up innovative and inspiring ways to interpret that for our visitors and connect people with nature.”

The installations will transform areas of the zoo into spaces that are fun and playful, curious and quirky or enriching and contemplative. Visitors will find something new at every turn – art, music, science, entertainment or just quiet contemplation.

Phil Esseen, the zoo’s Curator of Botany and Horticulture, said: “We want to use the incredible spaces and gardens at the zoo to create a special

experience; one that highlights just how important they are to the zoo’s conservation work.

“For the animals, planting creates a natural structure to habitats for different animals to use; whether that’s for climbing, nesting, feeding, or for shelter and opportunities for social interaction. But planting is also a means of engaging people in the landscape that surrounds them and can evoke a lot of emotions; it can make people feel calm, excited or joyful.

“My hope is that Wild Worlds will help prevent plant blindness – a concept where people just walk past plants but don’t see them. We’ve got some very rare and interesting plant species, but despite there being these fantastic 300-year-old oaks and stunning plants in flower; somehow, they’re just not noticed; but without them, the zoo would be a completely different place!

Hopefully, the festival will help people to understand more about the secret side to plants and just how incredible they are.

“Whether people are looking for an entertaining day out or an enriching place for discovery or contemplation, Wild Worlds will deliver stand out experiences that everyone will want to tell their friends about!

The Wild Worlds festival is free with normal zoo admissions. Zoo tickets can be purchased in advance via www.chesterzoo.org

NMS announces record figures for permanent recruitment

R

ecord figures have been announced by NMS Recruit for the supply of permanent vacancies in its commercial and telecommunications sectors.

Growth has been attributed to a surge in job opportunities in the financial services industry along with high activity in the company’s newly-created Telecoms Division.

The figures for May 2018 show a rise of 2,500 per cent compared to the same period last year and co-incide with a year at the helm of the company for Operations Manager Lisa Carew, appointed to drive the business forward in its expanding marketplace.

Lisa, working as part of the Russell Taylor Group from the organisation’s headquarters in Bromborough, explained: “The figures are staggering

and are down to a massive rise in the number of roles in the financial sector.

Our new Telecoms Division has been a massive contributor here as well, providing specialist recruitment for the audio visual and telecoms industries.

“Our success over the year has also been based on the quality service provided by our consultants. We work very hard to understand the needs of each customer and what they are looking for in terms of skillset and culture fit and then match them accurately.”

With further growth anticipated, NMS is increasing its own team to support this expansion. The recruitment of three new consultants is in the pipeline to cover activity at the Bromborough headquarters and operations covering Liverpool and Wrexham in North Wales.

Lisa Carew, Operations Director at NMS Recruit

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e: j.whittaker@bangor.ac.uk. t: 01248 382569

wwww.20TwentyBusinessGrowth.com

Rhaglen Twf Busnes - Business Growth Programme

20Twenty

Wedi’i ran-ariannu hyd at 70% ac ar gael i fusnesau yng Ngogledd Ddwyrain Cymru.

Up to 70% funded and available and delivered to businesses in North East Wales.

Cymhwyster CMI Lefel 3 – 4 - rhaglen 3 mis • Datblygwch eich sgiliau arweinyddiaeth • Delio gyda materion perfformiad yn hyderus

Wales’ Flagship 20Twenty Leadership Programme

“

Cymhwyster CMI Lefel 5 – 7 – rhaglen 10 mis • Rhaglen 10 mis a chymorth i ddatblygu Strategaeth Twf Busnes ar gyfer eich busnes.

CMI Level 3-4 Award– 3 month programme • Build your leadership capabilities • Confidently tackle common performance issues CMI Level 5-7 Award – 10 month programme • A 10 month programme to help develop and implement a Business Growth Strategy for your business

With a little help from your course we managed to triple the size of the company... If you could thank the team that takes the course it would be appreciated! The change in thinking towards running the business has been a result of some of the great tips picked up on the programme

Lee Roblin - ION Delegate

Find out how you can grow your business

”

“

Gyda thipyn o help gan eich cwrs chi, fe lwyddon ni i dreblu maint y cwmni... A fyddech mor garedig a diolch i’r tim a roddodd y cwrs! Mae’r newid yn y ffordd o feddwl am redeg y busnes wedi digwydd oherwydd rhai o’r cynghorion gwych a gawsom ar y rhaglen. ^

^

”

Lee Roblin - Cynadleddwr ION

I gael gwybod sut gallwch chi dyfu eich busnes

GETTING STARTED

Getting started Daniel Wahlström I

make bespoke fire pits, wall art, signs and iron work.

From an early age I’ve loved to create, build and see ideas coming together. I’m originally from Sweden and moved to North Wales in 2004 with my family.

Growing up in Sweden, family and the outdoors play a huge role in day to day life and it’s those memories and moments that made me start making the fire pits, they combine spending time with family and friends whilst being outdoors perfectly as you can easily spend hours around a fire talking.

I started making them in my spare time in the beginning of 2017 and booked on to my first country show that August, after that, I started WFirePits.co.uk simply because I love making them and could see there was a lot of interest from people at the shows.

My customers have ranged anywhere from residential homes, landscape gardeners putting finishing touches to their client’s gardens, pubs, cottage rentals, restaurants and hotels wanting a high quality and bespoke focus point when lit at night to sit around and as an eyecatching feature during the day.

I’ve also been asked to incorporate company logos in to the design which can be lit up either by fire or lights to welcome clients and guests.

So far, my main achievement and highlight was when I sold my first fire pit, as I then realised that all the work and effort that I had put in was appreciated by someone who wanted to pay for my work and to

be honest that was a big relief. Any doubts you might have had whilst working away on your own in the workshop late at night suddenly disappear. This was the right choice for me!

I’ve always liked the idea of working for myself I just didn’t know with what until then and I couldn’t think of anything more perfect as I look forward to going in to the workshop and working on a project whether it’s a fire pit, wall piece or gate.

This year I’ve set myself the goal to go to more shows and I’ll be displaying at BBC Countryfile Live, Chatsworth Country Fair and the Royal Cheshire County Show. As well as this, I want to display the fire pits in showrooms and garden centres, I think although photos are nice, they don’t do them justice and need to be seen in person. I also aim to get more bookings to rent out to events and weddings.

My overall and long-term goals are to enjoy what I’m doing, and also open up more avenues to reach out to potential customers so that I’m not reliant on just one stream i.e. shows, social media, showrooms, word of mouth, the website and online shop.

NAME: Daniel Wahlström JOB TITLE: Owner FROM: WFirePits.co.uk

What I would say to anyone starting out on their own is that there will never be a perfect time and that you just have to get started even if little by little. Don’t worry about making mistakes, its important you learn from them though so you don’t repeat them.

Just because you’re starting up on your own doesn’t mean you’re on your own, along with friends and family, West Cheshire & North Wales Chamber of Commerce have been a huge help with a lot of support and knowledge. Listen to advice given to you by people who have walked the path you’re starting out on.

Most importantly, know why you’re setting up on your own, because when things are difficult or doesn’t go as planned its crucial to remember why you’ve chosen to do it in the first place.

Our fire pits are handmade to order and you can choose from various designs, sizes and finishes available, or have your own bespoke design.

Prices starting at £699.00.

For more information, you can contact: Daniel Wahlström (Info@WFirePits.co.uk)

Daniel Wahlström and, above left, examples of his work

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YOUNG CHAMBER

The Bridge Short Stay added as a new Young Chamber school

T

he WCNW Chamber are delighted that Bridge Short Stay School are the latest addition to our Young Chamber schools list.

The Bridge Short Stay School is a pupil referral unit, offering provision across Cheshire West and Chester and welcomes students who, for a variety of reasons, may have found themselves without a place in education. Bridge Short Stay aim to empower every student with the skills, positive experiences and understanding that will mean they can build positive futures.

Andy Stewart from Bridge Short Stay School, said: ‘The Bridge Short Stay School are delighted to be working in partnership with the Young Chamber of Commerce. All of our students at The Bridge have experienced some difficulties in their education, however we fervently believe that this isn’t the end of their story and that all of our young

people have the potential to forge a successful future. We are aware that the Young Chamber have the same commitment to ensuring the brightest of futures for our students.

This partnership will allow our students to broaden their horizons, to see the possibilities that exist for them in the world of work and support them in developing the necessary skills and confidence to thrive throughout their lives.’

Debbie Bryce, Deputy CEO of the WCNW Chamber, said: ‘I am thrilled to welcome The Bridge Short Stay School as one of Young Chamber Members. Our Young Chamber Programme is designed to prepare school students for the world of work, and opportunities that they may not have access to otherwise. We are looking forward to working with Bridge Short Stay and our Young Chamber sponsors on exciting projects over the next year.’

Bridge Short Stay School receiving their certificate

Alternative Education are the latest school addition to Young Chamber

A

lternative Education have been selected as the latest Young Chamber school!

Alternative Education Service offers educational packages to all students who cannot access a mainstream school for a wide range of reasons and ensures that a full-time education is given to every student.

Alternative education run a range of courses from GCSE to A-Level and run ‘Penrhosupcycled4U’ – the aim of this project is to give the students more confidence and an understanding of the world of work through up-cycling, promoting environmental awareness and entrepreneurship.

Angela Roberts from Alternative Education said: ‘We at Alternative Education are really looking forward to working within the Young Chamber and tapping into the knowledge, skills and experience that local businesses could provide the students to enable them to succeed in the world of work. In particular we Certificate being awarded to Alternative Education

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are looking forward to the support on our Enterprise project.’

The Young Chamber programme will support Alternative Education through our Enterprise projects, recently ran with Bryn Tirion Hall School. Our Enterprise projects proved to be extremely popular with the students, offering the chance for the students to be involved with our members and create a product to

then sell to raise profits for the school.

Debbie Bryce, Deputy CEO of the WCNW Chamber, said: ‘We are delighted that Alternative Education have joined us as a Young Chamber member, the school and students are already involved with their own enterprise projects and we are looking forward to working closely with our sponsors and members to enhance these projects for the students.’

YOUNG CHAMBER

Young Chamber hosts presentation morning with Bryn Tirion Hall School

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s part of the WCNW Chamber’s Young Chamber Programme, our Young Chamber coordinators hosted a presentation morning with one our Young Chamber schools, Bryn Tirion Hall.

Bryn Tirion Hall is based in Wrexham and has been part of the programme since our pilot in October. Over the past months, Bryn Tirion has been involved with many Chamber projects and they created a presentation to showcase their work so far.

The Bryn Tirion students had recently taken part in our ‘Young Chamber Enterprise’ project. Students attended our networking event at MoneyPenny earlier in the year, where they collected market research on a range of branded products, products included items such as pens, mugs and highlighters. After the students had collected research, they then relayed this back to the Chamber, where we ordered the products to be printed. After items had arrived and the students had seen their work, they then attended our networking lunch at Liverpool FC, where products were displayed and sold to members

in attendance. The project was a fantastic opportunity for the students to see the complete product development, from market research to receiving the product and selling this onto buyers- all funds raised went directly to the school.

The students involved in the project had then created presentations, highlighting the work that they had done throughout the enterprise project. The students gathered in the University of Chester boardroom and

displayed their presentation to the room. Sarah Bailey, NatWest Business Banking, said: “I have really enjoyed being involved with the first Young Chamber Enterprise initiative- working with the children on the Business Masterclass has been fun and very rewarding. I look forward to working with other schools to help them understand how successful businesses are built” Debbie Bryce, Deputy CEO at the WCNW Chamber, said: ‘The Young Chamber presentation morning was a superb way to recap on the project that the Bryn Tirion Hall students had undertaken over the past few months. It is extremely rewarding to see how much the students enjoyed being involved with the project and the progress that they have made along the way. I’m looking forward to our future Young Chamber projects and seeing how students can work closely with local businesses to develop further in their skills and personal growth.’

Debbie Bryce, Deputy CEO presents Bryn Tirion Hall School with their Young Chamber certificate

A round-up of Young Chamber so far

O

ver the past few months, the Young Chamber programme has continued to advance from strength-to-strength and we have been receiving fantastic feedback from the schools involved in our projects and scheme so far. We have spoken to both Bryn Tirion Hall School and Christleton High School about how they have benefitted from the Young Chamber programme.

“

We have found the Enterprise project to be an engaging and highly worthwhile initiative for our students. The professional approach of the Chamber staff and supporting businesses alongside the range of aspirational locations has added a kudos and value which our young people have risen to giving performances and contribution which well exceeds their norms.

They particularly enjoyed the Masterclasses finding motivation in working with professionals and excelling within the well-planned framework and workbooks. This was particularly relevant to curriculum support with students completing many maths related tasks which would have taken far longer to achieve in the classroom.

We look forward very much to continuing our partnership and to expanding upon and working together to develop these new and exciting initiatives.

We send our thanks for your approach to our students which has been inclusive and respectful at all times.

Joyce Youds, Bryn Tirion Hall School

”

“

We look forward to continuing our growing partnerships with our Young Chamber members and working closely with both the schools and sponsors, to further bridge the gap between skills and education across West Cheshire and North Wales.

Where do I start?! The Young Chamber programme has been a lifeline for our school, it has allowed us to expose our pupils to new challenges and situations which we would have struggled to do on our own. The Young Chamber has rescued us on a number of occasions, sending positive and experienced role models to school to engage our students and motivate them to think about their future. The employability day was a massive success and large amount of that is due to Phill and Keith- thank you!

The connections with Young Chamber are beginning to filter through school and more departments are starting to think of ways of linking their subject to future careers and businesses, it has changed the way we think about school, education and future pathways for our students. We can’t thank you enough!

Lynsay Lawson, Christleton High School

”

25

THE BIG INTERVIEW

TONY EMSLEY WCNW: To begin, tell us a little about yourself and your background.

I joined the RAF in 1975 and quickly found I was not suited to the trade I had signed up for. Luckily, there was a request for volunteers to work on the RAF’s Mountain Rescue Service as a permanent member of staff, so I applied, passed my trial period and left 22.5 years later.

I had known of and worked with Outreach through my time at RAF Valley on Anglesey, so when I left in 1996 I carried the relationship on. 22 years later, still here.

WCNW: What attracted you to the company?

Initially, the company was very different to where we are with it now.

The work then involved much more of the team development type of training, but there were already some links with Fire and Rescue Services that led into more technical training,

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Managing Director, The Outreach Organisation Ltd – Outreach Rescue

although in a small way initially.

The Rescue side of things was only just beginning, so the idea of developing that was attractive and followed on nicely from previous interests.

WCNW: What are your main responsibilities?

We have a small (16) but very motivated team here providing the wide range of services needed by our customers. They are key to our business in every respect and generally make my life easy.

We are several micro businesses in one, in that we are a residential centre, so we have housekeeping and catering, as well as being a training centre in many high-risk disciplines, a Paramedic school and run a small transport fleet for moving our Students about.

On top of this the associated admin needs and course preparation take a great deal of time to get everything

in place before customers arrive and during their time with us.

Generally, I have an overview of all of that in terms of legislative compliances and accreditations, new course development, a sales role, some training delivery, customer visits and liaison and whatever else needs doing.

WCNW: What does a typical day involve?

It is a Cliché, but no 2 days are the same. Could be office based, could be running a training programme, some maintenance around the site, or travelling to meetings to discuss and arrange training with potential customers.

Although our base is in North Wales, we also work all over the country as well as seeing a significant increase in work out of the UK, so that takes up much more time to arrange and produces challenges all of its own.

THE BIG INTERVIEW WCNW: Who are your target audience and what is the main aim of the organisation?

Historically, our main customers were the Fire and Rescue Services, but that has now developed to include all Emergency Services, including many of the Hazardous Area Response Teams within the Ambulance Trusts.

We also offer Casualty Care training at all levels from 1-day courses up to and including Paramedic Degree level, customers come from the NHS, SAR and other similar groups who want to develop their existing qualifications or to start on a new career path.

In the last 10 years, our Industrial Training portfolio has grown significantly so we can now offer a wide range of accredited training to any Industry who work at Height, in Confined Spaces or who operate their own on-site safety teams.

The main aim of Outreach is simple – we are here to train and develop safety and rescue skills for anybody who needs them, regardless of job, industry or skill level.

WCNW: What projects are you currently working on?

We are always looking to develop new programmes and services, the latest project is to further develop our ability to provide a true ‘one stop shop’ for Industrial customers in the area.

The work going on as part of the Anglesey Energy Island scheme will mean that there will be many people who will need initial or continuation training in various HS disciplines, most of which we already provide, but we want to add to our portfolio to offer a complete service.

The qualifications are a legislative requirement on the individuals or their organisations, and a great deal of time and expense can be saved by having a local source for this type of training.

WCNW: How have businesses and individuals responded to what you’re offering?

Very positively. Local companies are very happy to have a local training option available to them, and, generally, our flexible approach to delivery and customer focus is very well received overall. They like our attitude to customer service and appreciate the ease with which we can help them with any technical and legislative problems.

WCNW: When you look back on the changes made at the company since you started, are you happy with them? Would you do anything differently?

Yes, happy in that most of the changes have had positive results. Evidence suggests some of them could have been brought in a little earlier than they were as the reception from customers has been so good, but development takes time to do properly.

There was one particular training accreditation we gained but then stopped delivering a few years later.

It did not work for us for a variety of reasons so the decision was made to withdraw it from our portfolio.

WCNW: Are there any particular people, business leaders or others you look up to? What have you learned from them?

There are several, but anyone who shows a genuine desire to go beyond what is expected and provide the best service to their customers is good for me.

I have been lucky to work in and with Emergency Service and Voluntary rescue teams for the last 42 years, and their commitment and the effort put in is an example of how to do things, sometimes at personal expense and in very difficult conditions.

Although in a different context to the business world, this attitude to what you do would serve all of us very well.

WCNW: What are your career aims and aspirations? Is there anything else in particular you’d like to achieve in your lifetime?

My aim is to (eventually) leave Outreach in a healthy and positive place. There will always be a demand for our kind of services, but competition is greater now than before so we will always need to continue being ahead of the game going forward.

WCNW: What message would you give to other people in business?

Very easy, regardless of size, the people within any organisation are key to how well things work, so choose wisely. When you have the right ones, work hard to keep them.

WCNW: Any difficulties? If so how did you overcome them?

2008 and onwards gave us some difficulties due to the financial constraints placed on some of our main client groups. Being responsive to their changing needs, changing some of our training, being generally flexible and spending a lot of time travelling to discuss things face to face worked well for us. Some of the changes are still with us and are the new ‘norm’ but we have expanded and diversified accordingly.

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ECONOMY

West Cheshire & North Wales businesses indicate a slow start to 2018 136 businesses from the region took part in the Chamber’s survey representing more than 6,500 employees.

Firms reported a slight dip in UK sales growth whilst orders fell to the lowest level since Q4 2016. Export sales remain unchanged on the quarter but orders fell back to levels seen in Q3 2017. Lower orders may push down on sales in the next quarter’s results and the slowdown in export activity may reflect a slight easing in global growth.

Business confidence has also

eased slightly with confidence in turnover and profitability returning to similar levels seen during Q3 2017.

Colin Brew, CEO, stated “The results for Q1 2018 indicate a slight slowdown in growth, in virtually all areas, for businesses in West Cheshire & North Wales with the only exception being export sales, which remained unchanged from Q4 ’17.

Tighter cashflow has seen a rise in concern and the skills shortages that plague businesses in our region have not gone away with recruitment difficulties remaining high.

It’s time for the UK government to

multitask and demonstrate that it can do more than negotiate Brexit.

A far stronger domestic economic agenda is needed to fix the fundamentals needed for business to thrive here at home.

At a time when firms face stratospheric up-front costs, the apprenticeship system is in crisis, roads are being allowed to crumble, mobile phone and broadband ‘not-spots’ are multiplying, it’s obvious that the key to improved productivity and competitiveness lies in getting the basics right.”

In Focus with Brady Global Ltd

I

n 1988 Mick and Jan Brady started selling army surplus on Sunday markets around North Wales.

Today, 70% of their sales come from the company’s e-commerce website and the seven-person team is headed up by the youngest son, Rich. Here we look at a couple of areas in Rich’s QES response; You’ve indicated that you have attempted to recruit staff over the last three months, was there a particular reason behind this?

We needed to increase the team because there’s simply too much for me to do. Before becoming MD in 2015 I solely focused on marketing and brand development.

You’ve also predicted that your turnover will increase, can you explain the reasons behind this?

We are more focused on what we are trying to do. Instead of trying to be all things to all people we’re being super niche.

This is reflected in 1st quarter online sales being up by 20%.

During this quarter we asked the respondents which areas the Chamber should be focusing its lobbying efforts on.

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Rich chose the following areas: Digital Infrastructure Customers, partners, and team members want greater flexibility about how and when they interact with the world. The only way to do this is by using more digital systems.

Companies need to be able to access information and share it quickly if they’re to remain competitive.

Young people Our education systems produce millions of qualified young people; yet I’m finding them virtually unemployable. Lacking important soft skills that are fundamental.

I’ve interviewed people who struggle to have a face-to-face conversation, had work placements with huge confidence issues and are uncomfortable introducing themselves to people they don’t know. Organisational and problemsolving skills are poor, which is why we are prioritising in-house training in those areas.

I believe there’s more the education system can do to combat this, but they need support from government.

INTERNATIONAL TRADE

WCNW International Trade Update How to Export Beyond BREXIT Event at the Optic Technology Centre on 20th March

T

he day got off to a prompt start with a packed room full of companies involved in international trade in the impressive surroundings of the Optic Centre in St Asaph. Our first speaker, economist Neil Ashbridge gave the opening address entitled “The Global Economic Outlook: Brexit What Next?”

His presentation gave us the results of many recent surveys which have been undertaken to establish the effect that Brexit could have on the UK economy.

Following lots of interesting results, Neil summarised by saying 1. The global economy is growing strongly 2. UK surveys point to robust export growth 3. The squeeze in UK living standards is easing but global political uncertainty remains heightened and because the BREXIT outcome remains uncertain, this can impact on asset prices as monetary stimulus is unwound and is unclear.

Following presentations by Debbie Hancox and Dave Roberts on the Chamber’s export services, Veronica Dawson of D.I.T gave an overview on the ERDF Programme she is delivering with funding opportunities available to companies in England. Becky Stark then took us up to lunch with a very insightful presentation “Snapshot of International Trade Activity in the UK”.

Following a wonderful lunch kindly provided by the Optic Centre, the afternoon session kicked off with our first exporter case study from Mr Steven Mifsud of Direct Access. Steven gave an inspirational talk on “Don’t let Your Location be you Anchor”. Steven has recently accessed the Middle East market through the support given by Veronica our DIT International Trade Advisor. Veronica secured a 50/50 ERDF grant for his company to enable him to travel there to secure new business.

Steven’s company has been in business for 14 years and works with organizations, businesses, communities and schools to improve and enable buildings and spaces to be accessible for all. Steven

identified the key lessons he learnt when travelling on business overseas; 1. The importance of learning local etiquette 2. Face to face meetings is the way of doing business rather than emails 3. Utilise the British Embassy and DIT/ Chamber contacts.

He summarised with a call to action by saying “step out of your comfort zone and put yourself in the position to be in the right place at the right time - don’t let your location be your anchor!”

The day followed with very informative presentations on Brexit planning, Hot Exports Markets USA/Australia and Welsh Government support for exporters. We then concluded with another exporter case study from Mr John Pattison of Air Covers Ltd, who gave a very witty and interesting presentation on “Why Exporting is Great - Selling to a World Market.” John’s company manufactures helicopter covers, John stated that the issues of aircraft maintenance are the same worldwide and Air Covers identified a need within this sector

(environmental protection) and focused on providing a bespoke solution to every customer at an ‘off-the-shelf’ price.

John agreed to come along to the event last minute after Debbie Hancox saw him being interviewed on TV and thought the story of how his business had grown from humble beginnings to a very successful company with a massive international presence, exporting to many countries worldwide was a story too good for our delegates to miss.

We are very lucky at our Chamber to have relationships with so many partners within local support organisations who are willing to advise you should you wish to start to export or expand your global operations. Please come along to our next International Trade Forum which is themed “Accessing the Chinese and Hong Kong Markets” on the 17th July 2018 at Queens Park Campus, Chester, to meet with these partners both in UK and Welsh Government and see what they can do to assist you as Chamber members. For further details please see our website.

L to R: Mark Rowbotham (Chamber Trainer), two successful candidates receiving their Foundation Awards and Debbie Hancox (Int.Trade Development Manager)

Export – Is it for you?

Wednesday 27th June

Introduction to Authorised Economic Operator Status Friday

14th September

BCC Introduction to the Export Process

Wednesday 19th September

BCC Export Documentation and INCOTERMS

Friday

BCC Agents, Distributors and Routes to Market

Wednesday 3rd October

28th September

BCC Inward and Outward Processing

Friday

BCC Letters of Credit Methods of Payment

Wednesday 17th October

BCC Preference Rules of Origin Explained

Friday

12th October 26th October

BCC Import Procedures & Customs Audit Procedures Wednesday 31st October Customs & V.A.T.

Friday

9th November

Our Chamber continues to be one of the top Chambers in the country for training candidates in the British Chambers of Commerce Foundation Award in International Trade with four awards awarded to candidates in the first set this year. For further details please email d.hancox@ wcnwchamber.org.uk or call 01244 669984

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MEMBERS NEWS

Law firm launches new HR service to give North West businesses employment law support

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Chester law firm has launched a new service aimed at giving businesses across the North West instant access to specialist employment law support.

Aaron & Partners LLP – one of the top 200 legal firms in the UK – has created its HR Flexi service to help HR managers and business owners in need of advice or guidance on all employment law matters.

The service offers support on a range of HR processes, from general employment law advice to a full audit of HR documents, as well as training courses and assistance with settlement agreements.

Featuring an online portal, HR professionals can ensure they fully comply with new General Data Protection Regulation (GDPR), which came into force on May 25, and could see businesses that breach the rules being hit with fines of up to €20million or four per cent of their annual turnover.

Helen Watson, Head of Employment Law at Aaron & Partners, said: “We’re

delighted to announce the launch of HR Flexi, which offers tailor-made, flexible support to meet the specific needs of businesses of all sizes.

“We’ve introduced this comprehensive service following feedback from HR managers and business owners who we know would benefit from one-to-one employment law advice with the added flexibility of an online portal.

“HR Flexi enables them to manage their HR operations effectively whenever they like from any location, the service is provided by our partnerled team of expert solicitors, which means we offer prompt, commerciallyfocused and bespoke support for anything from a quick query to complex matters.”

HR Flexi packages are bespoke and tailored to the needs of any size business. Users can specify additional options such as collective consultation, health & safety advice and insurance against the cost of advice and representation at employment tribunals.

Helen Watson, Head of Employment Law at Aaron & Partners LLP’ To find out more about how the new HR Flexi service, visit www.aaronandpartners.com/ business/employment/hr-flexi/ Aaron & Partners LLP is a top 200 law firm, employing more than 120 staff across its three offices, in Chester, Shrewsbury and Manchester and provides legal services to those who own, run or invest in businesses.

The firm has sector specialisms in finance and banking, professional practices, warehousing and logistics, transport, pharmacy, licensing, academies, planning, energy, renewables, minerals & mining, waste management and agriculture.

For more information on the services provided by Aaron & Partners, visit www.aaronandpartners.com.

New Healthy Business Hub to launch in the North West

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new collaboration will support business leaders in the North West to reduce the cost of sickness by addressing staff health and wellbeing.

The Healthy Business Hub provides an affordable way for businesses to develop effective and sustainable staff wellbeing strategies. It has been set up by two experts in organisational change and workplace wellbeing and is the first resource of its kind in the North of England.

Approximately 131 million working days are lost to sickness a year, costing the UK £60bn.

The Healthy Business Hub will address issues related to mental and physical health, staff retention and the ageing workforce.

Business leaders joining the quarterly Healthy Business Hub events will receive the following benefits: • Expert speakers with insights into the latest solutions for tackling the big issues facing businesses

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• Peer support and advice on best practice • Access to a private members’ forum with exclusive workplace wellbeing tools Sue Henry comments: “Simply bringing in a quick fix approach to staff health and wellbeing doesn’t work. The key is to make sure the overall culture of the business supports and values staff wellbeing – and that starts with the leadership.”

Ali Wheeler comments: “We know that healthy, happy workforces make successful businesses. Staff are more able to be productive and give good customer service when they feel good.

So, we created this affordable way to support businesses in the North West to thrive. We want this region to lead the way on health and wellbeing in the workplace.”

Sue Henry, left, and Ali Wheeler

UP CLOSE

The Person behind the Business Davinder Lotay, MD of Altimex Ltd & MJ Lighting Technology Ltd An overview of yourself and your current role.

Managing Director of two award winning companies - Altimex Ltd, designers and manufacturers of electronic systems and MJ Lighting Technology Ltd, designers of bespoke LED lighting solutions for heritage, retail, architectural and top end residential.

Board Director of WCNW Chamber of Commerce.

What are your aims?

One of my aims is to have a happy team of individuals who enjoy working for two growing companies. With growth comes along challenges in ensuring systems are in place to provide a world class service to our clients. My aim in this case is to bring about the changes required within the businesses to manufacture products that exceed client expectations.

What do you enjoy most about your job?

I don’t see it as a job. I see it as a place I go to enjoy the everyday challenges brought about by the client requirements with product

design and manufacture. Most of the products both business design and manufacture are bespoke and made to fit the application. These bring about challenges that require innovative solutions. I relish and enjoy the thought of being part of a team that provides these solutions in making out products better and satisfying the client’s needs.

Was a role like this always what you aspired to?

No, not really. From an early age I have always pursued my heart and pushed myself into challenges. I was born in Kenya where education was competitive and came to the UK when I was 15 years old. I was going to study for a degree in Chemistry when I completed my ‘A’ Levels. However a few weeks prior to embarking on a life at University, I came across a very short article in the New Scientist magazine on Optical Fibres and how they would revolutionise the way we communicate. This made me search out an all together new career path leading into Opto-Electronic Engineering (Physics of light and optics combined with Electronics).

Left university after 6 years with a few qualifications and found my first job in Chester as a researcher in this field. After several years of career progression, I undertook further studies – MBA – Engineering Business Management. Redundancy thereafter made me look at my secondary skills and I restarted my business which I had whilst in between courses building bespoke computing solutions. An opportunity as a Technical Director in the field I trained in came about when I was head hunted by a firm in North Wales. This is where I met my business partner and after 18 months we bought Altimex Ltd in 2004 and MJ Lighting in 2007. I continue to push myself in all aspects.

Do you have any memorable clients or jobs that you have carried out?

Some prestigious clients’ names are unmentionable unfortunately and there are many others that are memorable. The award winning

Covent Garden Galeria Melissa store was an exciting lighting project and more recently the Robots Exhibition at the Science Museum showed off some of the bespoke lighting by MJ Lighting.

As Altimex, some of the nation’s bread and eggs have been baked and sanitised with our control electronic circuits. Some road traffic control systems powered by Altimex circuits have been keeping our roads safe whilst other electronic systems are keeping high profile sites secure just to mention a few areas that we are involved in.

Tell us a bit about what you do outside of work to relax.

Spend time with family. This is the most important time I believe that helps me relax and enjoy the company of loved ones. Aside from spending time with family, I practice yoga which not only helps me with my mental state but also the physical state. To help further with the physical state, I also enjoy both cycling and walking. I believe it is very important to relax and have a good balance between all aspects of life.

In an ideal world, what else would you like to be?

Rich! Rich in experiences and knowledge. I would like to be in a position to impart my experiences and knowledge to the younger generation.

I believe Science and Engineering plays a big part in our lives and feel sharing this will encourage them to form future pillars in an exciting world of technology. I am happy with myself and would not change it in an ideal world.

What advice would you give to anyone starting out?

Do not be afraid of hard work because it pays off later on down the line.

Face every challenge head on with a positive and “Can Do” attitude. It has worked for me and many others, why will it not work for you? Another thing I have learnt through experience is that through perseverance and determination most challenges can be overcome. Stretch yourself as far as possible and this will provide you with pleasure of gaining new experiences.

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CHESHIRE SCIENCE CORRIDOR

Cheshire’s bold bid to become the national home of energy innovation T

HE UK is faced with a difficult balancing act - the need to stimulate economic growth but achieve ambitious climate change targets. Energy, in all its forms, is central to such clean growth. Now, business leaders across Cheshire are putting the area on the global stage in a bid to become a hotbed of innovation in the sector.

The mission has been spearheaded by members of the Cheshire Energy Hub, an industry-led group with an interest in the region’s sector. They recognised the expanse of existing energy assets and energy-intensive industries clustered around Ellesmere Port.

This posed a unique opportunity to foster collaboration and deliver something greater than the sum of their parts – the result was the Energy Innovation District. The first of its kind, the District will see new low carbon technologies tested, piloted and deployed “The North West is the de facto natural home for this concept.

The District is built around existing industrial businesses that require a lot of energy; as well as energy generation assets such as Protos near Ellesmere Port. The District aims to break down the regulatory barriers Aerial image of industrial landscape within the District

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between the two to improve industrial competitiveness and encourage international investment into the region,” says Ged Barlow, member of Cheshire and Warrington LEP and Chair of the Cheshire Energy Hub. “We’ll do this by delivering a joined-up, localised energy system.

It is vital that this includes new technologies across electricity, use of gas and the hydrogen economy, heat and the future transport network. All will play a role in decarbonising our energy use and reducing emissions.”

While the nation’s first image of Cheshire may not be of an industrial landscape, the area boasts some of the most significant and forwardthinking energy companies in the country.

EA Technology drives innovation in electrical distribution – helping the network operators manage their assets and cope with demand using smart techniques. Likewise Scottish Power Energy Networks, who operate the overhead line network in the area, are also backing the District, recognising the need for new solutions as demand on their network swells.

The area is a leading light in exploring how power is produced, distributed and consumed. The

University of Chester’s Thornton Science Park, at the heart of the district, has teamed with ABB (the world’s largest supplier of fastcharging electric vehicle points) to deploy a new microgrid test. The results could pave the way for a roll-out of a microgrid network across the Energy Innovation District and beyond.

In practice, this could see low carbon energy sources – such as the recently launched biomass facility at Peel’s Protos – supplying cheaper, more secure power directly to surrounding manufacturers for whom energy is a significant outlay. It is thought this will set the area apart and incentivise energy-hungry businesses looking to remain competitive postBrexit to locate there.

Map of the Energy Innovation District UK

CHESHIRE SCIENCE CORRIDOR

J

ohn Adlen, Growth Director for Cheshire and Warrington LEP, said: “Energy is central to our offer and we are lucky to have a collection of impassioned organisations that are driving an exemplar project such as the Energy Innovation District. The work happening within the Science Corridor is outstanding and has genuine global implications.

Staff at EA Technology

“The time is now to get behind forward-thinking initiatives that make international investors turn north when they arrive in the UK. Better still, they will come straight to the northern Golden Triangle because they know just what we are capable of and the competitive advantage it provides their business.”

The area surrounding the Energy Innovation District consumes some 5% of the UK’s energy, a symptom of the

energy-intensive businesses clustered within a relatively small zone.

Encirc, the state-of-the-art bottling facility, and CF Fertilisers, which produces over a million tonnes of fertiliser for the farming industry, are just two examples of nationally important businesses at the heart of the district. Likewise Essar’s Stanlow complex is the backbone of the national economy, producing 16% of the UK’s road transport fuels. The list of similar operations is long.

But innovation is needed across the whole energy mix – including gas, transport and the use of heat.

Cadent, the gas network operator in the North West, has recently launched HyNet. The bold £0.9 billion project would see low-carbon hydrogen produced in Cheshire and distributed locally as well as across Merseyside and Greater Manchester.

It would be the UK’s first large-scale use of hydrogen and make an annual saving of more than one million tonnes of carbon (equivalent to taking 600,000 cars off the road).

One factor putting the area ahead of the rest of the UK is its proximity to the gas fields off the North West coast, due to be decommissioned.

Repurposing the fields to create the UK’s lowest cost option for Carbon Capture, Usage and Storage would be a game-changer for the region’s low-carbon credentials.

Ged Barlow says: “The Energy Innovation District will enable the North West to become more reliant on indigenous energy sources – increasing resilience and security of supply. More importantly, it will help rebalance the economy, allowing the region to reap the rewards from new jobs and supply chains associated with clean technologies.”

Adding to the roster of innovations, the area is also set to export pioneer scientific research. The British Geological Society is progressing plans for the UK Geoenergy Observatory to study the geology around the area for energy science research.

Ged Barlow, Chair of the Cheshire Energy Hub Ultimately, job creation and investment are twinned with the area becoming a pioneer in training and retaining skilled workers in the sector – with results already being delivered by the Cheshire Energy Hub’s longstanding graduate programme.

“The results and benefits to the UK can’t be understated. It will help underpin productivity in the North and safeguard industries – aligning entirely with the principles of the Government’s Industrial Strategy,” adds Ged.

Biomass “Not only will it deliver on the need to decarbonise energy and our transport network, it will also strengthen the economy. We anticipate it will stimulate over £7bn private sector capital investment and more than 33,000 jobs. Linking economic prosperity with delivering cleaner energy consumption is a no brainer. It will however take collaboration between the public and private sector, something which the members of the Cheshire Energy Hub have been doing for years.”

This special twelve page feature highlights some of the businesses and sectors working in the region to spearhead collaboration for many years to come Energy Centre at Thornton Science Park

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FOCUS ON ENERGY

Driving energy efficiency in Cheshire and Warrington

By Dr ANDY McLAUCHLIN, Experimental Officer, University of Chester

“A

lmost a third of small firms highlight the cost of energy as a barrier to the growth and success of their business. Finding energy efficiency savings is the single best way of reducing these costs over the long-term. Small businesses need all the support and information they can get to help to make these savings wherever possible.”

This quote by John Allen, National Chairman of the Federation of Small Businesses, introduces the Department of Energy and Climate Change’s (DECC’s) SME Guide to Energy Efficiency.

It encapsulates the situation of many SME directors, who face a daily challenge in taking on the roles of CEO, Administrative Officer and HR simultaneously, which leads to tremendous pressure on resources, in particular that of time. Many SMEs have made small but significant changes, such as converting to LED light bulbs. These changes tend to be reactive, but the new legislation requires more comprehensive and

proactive changes and for these to be documented, adding further to the pressures on the company directors.

The push towards energy efficiency applies at all stages of the supply chain. Consumers increasingly look for green products as a matter of choice, while suppliers who export their services or products are affected by foreign legislation and therefore risk exclusion from overseas markets if they cannot comply.

Help is at hand: a major part of the Eco-Innovation Cheshire and Warrington project (part-funded by the European Regional Development Fund) is devoted to helping SMEs to adopt energy efficiency measures into their business plans by providing free consultancy and workshops to SMEs who qualify geographically.

The aim is to instigate a more proactive and holistic approach to energy efficiency by identifying the needs of individual SMEs and providing bespoke structured solutions in each case. Energy audits are performed by an experienced and

qualified consultant and tailored to the business needs of the SME, prioritising the most cost-effective measures to be implemented.

A supportive programme of seminars and workshops will facilitate the infrastructural and behavioural changes needed to realise long-term energy efficiencies and associated cost savings.

The service is free to SMEs in the Cheshire and Warrington postcode areas.

Businesses sought for research collaborations T he Eco-Innovation Cheshire and Warrington Project (which is part-funded by the European Regional Development Fund) offers support to SMEs in the form of short term, research-based internships running over five weeks and longer term one year Research and Development projects. These projects are directed towards generating new low carbon products, processes and technologies.

There are opportunities now for ambitious and innovative SMEs to secure research support to start this Summer. For more information contact the team by June 29, 2018.

To find out more, get in touch with our Business Development team University of Chester: HEATHER and RHIAN: ecoinnovation@chester.ac.uk / 01244 567370 Lancaster University: STEPHEN: 01524 510745 / 07779965574 / s.king7@lancaster.ac.uk This project is part-funded by

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FOCUS ON ENERGY

Hoping to help solve Pakistan’s energy crisis

M

ubashra Latif wants to make a difference to energy management in her home country of Pakistan. The PhD student from Lahore has made it her career goal to play her part in solving her country’s energy crisis and has chosen the University of Chester for her postgraduate study as the first step in achieving this goal.

She is investigating ways to turn biomass into energy as part of the EcoInnovation Cheshire and Warrington Project (part-funded by the European Regional Development Fund). Under the supervision of John Brammer, Professor in Chemical Engineering, her research is part sponsored by the UK’s leading distributed biomass company, Arensis, through its sister company, Green Growth Power Ltd. Mubashra is investigating how small businesses could use bespoke on-site biomass energy converters to transform their energy management by generating clean power and heating their premises, while cutting their power bills in the process.

She will run trials using a wide range of biomass feedstocks to generate combined heat and power (CHP), aiming to identify the best parameters for generating electricity and heat.

In this way, commercial value will be added to biomass materials which might otherwise go to landfill.

The biomass energy units are modular, easily transported and can be rapidly installed, making them an attractive future option for agricultural countries like Pakistan, which annually produces more than 50 million tonnes of agricultural biomass. These units will enable the government to promote local microgeneration initiatives though small-scale gasification plants converting biomass to electricity and helping to address Pakistan’s energy crisis.

Mubashra is really excited by this project. She said: “PhD research can sometimes remain as a thesis, so I feel very lucky to be somewhere where my research will be implemented into the real world to solve real world problems. This research project is also

giving me hands-on experience of working for Arensis – an internationally recognised British-based German energy company.”

Peter Eaton, UK Technical Sales Manager at Arensis, said: “Research work carried out by Mubashra at the University of Chester will hopefully have wide-reaching global benefits on the minimisation of pollution through waste disposal and reduce landfill waste.”

Renewable energy for the Chester community

C

hester Community Energy Ltd is a registered cooperative (community benefit society) which aims to develop, own and facilitate renewable energy installations for the benefit of the community of Chester and surrounding areas. The society is run by volunteers and aims to reduce the community’s carbon footprint and promote environmental awareness and energy efficiency.

In 2016 the society successfully installed a 50KW solar PV panel array on a public building in Chester by raising capital through a share offer. Another potential project is to generate income from replacing fluorescent tube lighting with LED lights and receiving income from the resulting savings in electricity consumption. Not having the resources available to fully investigate such a proposal, the society was delighted to receive help from

the Eco-Innovation Cheshire and Warrington project which is part-funded by the European Regional Development Fund.

Lancaster University has recruited an intern to work with the cooperative to investigate the technical, commercial and legal aspects of an LED replacement “pay back” scheme.

Sam Armstrong, Lancaster University intern said: “My knowledge and skill set has developed as part of my work with Chester Community Energy, which has benefited my personal and professional development.”

The project will demonstrate the financial viability of a particular scheme and produce a communication tool which can be shown to prospective hosts demonstrating the pay back system and its multiple benefits. The selected model is to be tested on a small pilot

scheme, to be started by the intern and continued by the society.

“The quality of the students was high and the society was very pleased to offer the internship to an experienced and motivated post graduate student,” said Graham Booth, Director of Chester Community Energy.

The society hopes that the research will establish whether it is practical to invest its funds or raise capital from a share offer to finance an LED replacement project that will generate income for the cooperative.

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Promoting design, prototyping and testing A University of Chester project part funded by the European Regional Development Fund (ERDF 2014-20), supporting SMEs to introduce innovation into their organisations and advance commercialisation of new products, processes and services to the marketplace.

• New product development strategies • Idea generation and screening • Concept development and product validation • Product tools and techniques • Commercialisation

www1.chester.ac.uk/i2c Email: businessgrowth@chester.ac.uk Tel: 01244 567500

ENERGY FOCUS

A macroscope for our geological environment T

he Natural Environment Research Council (NERC) and the British Geological Survey (BGS) are proposing two UK Geoenergy Observatories at Ince Marshes in Cheshire and at Dalmarnock in Glasgow. The case for new geological evidence was set out in 2015 during a NERC consultation with the UK’s leading geologists, geoscientists, geological engineers, regulators & atmospheric scientists. In an ongoing series for Business Matters, the scientists involved outline the questions they want to explore and explain why a UK Geoenergy Observatory in Cheshire will break new boundaries in energy, climate change and environmental science.

Professor Mike Stephenson is Director of Science and Technology at BGS. His latest book, “Energy and Climate Change – An introduction to geological controls, interventions and mitigations”, argues that we need a sophisticated environmental monitoring system for the rocks beneath our feet in order to address climate change.

“

We’re all very familiar with how microscopes help us to see small things in great detail. The idea of a macroscope is less familiar: yet we use them every single day to help us plan our lives and take care of the world around us.

A macroscope is a network of sensing devices and detectors that allows us to see big things – and how they change and evolve.

Their development has been made possible by the supply of sophisticated sensors, better telemetry and raw computing power. Their importance has been driven by the need to understand planetary processes and how to manage the environment around us.

Perhaps the most obvious current use of macroscopes are those that sense the atmosphere and the oceans. A meteorological macroscope provides us with ever more accurate weather forecasts using a network of sensors that track our changing atmosphere and

An air quality monitoring site

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powerful computing modelling that crunches the data. The UK’s Met Office uses software run on one of the world’s most powerful computers.

It produces a 36-hour forecast for weather for the UK and surroundings; a 48-hour forecast for Europe and the North Atlantic; and a 144-hour forecast for the globe.

Ocean monitoring is also wellestablished. Ocean-scanning satellites map ocean-to-surface topography caused by ocean currents, and ocean warming and cooling. Other satellite instruments measure the direction and magnitude of the effect of wind on the sea surface; surface water temperature; the distribution of chlorophyll; and precipitation over the ocean. Ocean research vessels (with drifting and anchored buoys) measure temperature, salinity and currents in the upper water layers.

Tide gauges measure variations in monthly and shorter-period mean sea level. These measurements and observations help us to understand the changing oceans: monsoon and droughts in the Indian Ocean; connections between oceanic and atmospheric processes; the ocean carbon cycle; and the debris plastic in our oceans.

Macroscopes are also appearing in the built environment through the ever-increasing numbers of sensors in buildings and human infrastructure.

The internet of things is a macroscope of physical smart devices. The list includes buildings, vehicles and other items containing electronics, software, sensors, and network connectivity. These can collect and

Mike Stephenson

“

The ability to intervene in an intelligent way to reduce climate change, or better adapt, can only come from a greater understanding of Earth processes

”

exchange data, and be controlled remotely across networks, so data about the physical world can be recorded without human intervention.

In practice this means, for example, that smart electric power grids can manage themselves to adjust to power demand. Similarly smart homes can manage power use better.

Geologists have been slower to take up the technology of sensors, telemetry and related computing: except in specific fields such as volcanology, seismology and hydrocarbon exploration.

A groundwater monitoring borehole

Now, geoscience is poised to develop more comprehensive macroscopes that could monitor groundwater supply; groundwater flooding; coastal salt groundwater intrusion; cliff falls; erosion around our coasts; and effects that climate change might have on the landscape or such built infrastructure as railway embankments.

Geological macroscopes will help us to build better models for subsurface developments in cities and rural areas, such as for geothermal for heating and air conditioning, gas storage, compressed air energy storage, and carbon capture and storage.

They may also help us understand the ecologies that exist below the surface and the contributions that the underground environment make

A borehole drilling rig

to the atmosphere, hydrosphere and biosphere. The technology is getting better all the time.

We now have sensors better suited to the underground, better computer visualisation of the underground, and better telemetry. At this very moment, the British Geological Survey is bringing all this together through the £31m investment into the UK’s first geological macroscope.

The UK Geoenergy Observatories will see a series of boreholes drilled at two sites to install sophisticated subsurface equipment that will keep track of groundwater, seismicity and ground motion: amongst many other things. One is proposed for Cheshire, another for Glasgow.

Over the last few centuries, technology has lifted living standards and health. It has also placed humankind at odds with its environment, perhaps most notably with the large-scale adoption of fossil fuels. But, the technology has also recently delivered the means to help us to adapt better through helping us monitor, measure and understand the environment. The ability to intervene in an intelligent way to reduce climate change, or better adapt, can only come from a greater understanding of Earth processes.

Meteorological and oceanographic measuring help us understand only parts of the system. Understanding rainfall processes is critical, for example, but understanding how rainfall becomes groundwater and how groundwater behaves is just as important. As sea level rises with climate change, being able to measure and understand coastal salt groundwater intrusion will be vital for the millions of people that live along coastlines. This understanding may be a matter of survival for those who rely heavily on groundwater as climate change reduces surface flows.

ENERGY FOCUS Climate change could also affect the integrity of human infrastructure such as embankments, cuttings and foundations. Stray gases from fossil fuel extraction need to be monitored.

And if low temperature geothermal is extracted below our cities for heating homes, we will need to know how sustainable that heat is.

3-D models showing the geology of the UK using state-of-the-art technology

The UK Geoenergy Observatories will play an important part in establishing the geological macroscope, extending the concept of observatories around volcanoes and earthquake zones to a much wider range of subsurface activity.

Critically, it will work towards coupling subsurface computer models with those of the atmosphere and oceans. And this could transform our knowledge of the way our planet works and behaves.

”

FIND OUT MORE

To read Professor Mike Stephenson’s book in full, visit www.elsevier.com.

The BGS is running a series of local events, find out more at www.bgs.ac.uk/ukenergyobs or email ukgeosenquiries@bgs.ac.uk

In the coming issues, we’ll hear from Professor Mike Kendall from the University of Bristol, Dr Alwyn Hart from the Environment Agency, and others about the potential of UK Geoenergy Observatory science.

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FOCUS ON UK GAS

Could you benefit from the natural resources in the area?

CREATING A SUPPLY CHAIN

According to the Ernst and Young report “Getting ready for UK shale gas” launched in 2014, there is a £33bn supply chain up for grabs for the UK’s shale gas industry.

We would like to create a supply chain forum for local businesses who want to get involved with opportunities in the county’s shale gas industry.

At this stage of development suppliers include construction, operations management, transportation and storage, planners and environmental consultants and waste and water management.

If you are interested in getting involved please take our survey: www.surveymonkey.co.uk/r/gasforbusiness. www.igas-engage.co.uk/our-work-in-ince-marshes/ Follow us on Twitter: @igasenergy

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Within an area of North Cheshire exists a cluster of industries that currently consumes around of the UK’s energy and contains some of the UK’s most significant and energy intensive infrastructure.

If we can develop the resource that is in the region we could potentially supply these business with home produced gas in the future protecting jobs and creating employment opportunities.

5%

WHO ARE IGAS?

IGas is a leading British oil and gas exploration and production company, whose businesses have been operating safety and environmentally responsibly onshore, for decades.

IGas is seeking to develop oil and gas across our acreage in the North West of England including at an existing site called Ince Marshes in Elton.

New adventures where mountains and coast meet science and innovation

T

he economic opportunity of creating the perfect setting for a low carbon energy ‘cluster’ of high growth businesses and supply chain is not lost on Anglesey, North Wales. It’s one of the key reasons why the island was chosen as the location for M-SParc, Wales’ first dedicated science park.

The hope is that M-SParc, which opened its doors this year on 1st March, can create the right conditions to support and grow a unique cluster economy to encourage hi-tech, low carbon industry and scientific research partnerships in north-west Wales.

M-SParc’s vision is based on creating highly skilled long-term employment opportunities for local people, developing a knowledge-sharing environment and creating an economic hub for companies in sectors such as low carbon, energy, environment and ICT. Aiming for a 15% occupancy target in the first few months, M-SParc has more than doubled this proving that there’s a real appetite for innovation in the region. Part of this demand stems from the supply chain and links into the energy clusters already taking shape on the island.

The energy ‘cluster’ includes several low carbon projects under development. l Minesto; an offshore development linked to the West Anglesey Tidal Current Demonstration Zone, l Orthios; a proposed 299 MW Biomass and Eco Park, l Hoirzon Nuclear Power; proposing a Nuclear Power Station with 2.7GW of Low Carbon Energy, l The Land & Lakes project; proposing the development of a Residential tourism village with Leisure Facilities, are all part of the low carbon focus.

l Morlais; a marine energy hub and facility providing access to the Tidal Demonstration Zone in the West of Anglesey with links to the grid.

The park benefits from the supply chain whom are drawn to the area by these projects, and provides the best facilities in the region for these companies to conduct meetings and training events. It is all part of a new way of co-working within the region, a “team North Wales” approach that’s sees academia, government and industry work together towards a common goal.

M-SParc’s other focus is on supporting companies with new to market or new to company products, especially those with an R&D focus. A dedicated Business Support Officer is part of the service, and support is provided to every tenant to develop and grow by linking them to relevant support providers in the region, assisting in grant applications, and ensuring tenants speak to each other in order to create a culture of sharing and collaboration.

The science park, which is an important element in Bangor University’s strategic ambition to develop science within the region, will create a bridge between its tenant companies and the university’s extensive science research and teaching activities.

Bangor University provides links to researchers who can support companies and a steady stream of graduates, Masters students, and Post Docs who are looking for work in the region where they studied. This pool of talent is extremely important for companies, who are always looking for the right skilled individuals to help keep their businesses on the cutting edge.

M-SParc is located within an Enterprise

CHESHIRE SCIENCE CORRIDOR Anybody interested in finding out more about M-SParc can contact the team by email: post@m-sparc.com or via the website: www.m-sparc.com

Zone, and Anglesey is located in an EU designated Tier 1 Area and is therefore eligible for the highest level of grant aid available. The benefits of this for M-SParc tenants are multiple. The Welsh Government operates a suite of SMART programmes to support innovative enterprises with growth potential. It also allows reduced interest rates on loans, and business rate relief on a calls basis.

Finally, M-SParc not only offers the ideal environment to set up a successful business, but does so in a spectacular location, which offers a work/life balance that employees look for, and a spectacular range of outdoor activities for those who seek a thrilling adventure, as well as those who like a more leisurely way to spend their free time. Truly a space to live, work and play.

An exciting project, which is only in its infancy, and certainly one which will be core to several developments on Anglesey, and the region of North West Wales, as it continues to go from strength to strength.

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ASTUTE 2020:

Working with the Manufacturing Industry across Wales Demand-led by industry, the EU-backed multi-university partnership enables greater levels of business innovation in future manufacturing. We are supporting industry by applying advanced engineering knowledge to manufacturing challenges to develop advanced and sustainable future technologies.

ASTUTE 2020 will work with the high-value manufacturing industry across Wales through effective collaboration with academia, aiming to drive productivity and growth within the industry. We can support a variety of sectors by facilitating the development and adoption of advanced and sustainable manufacturing technologies, higher-value goods and services of the future for the global market.

INDUSTRY SUPPORT We can help you by: • leading and supporting cutting-edge Research, Development and Innovation • increasing competitiveness and future-proofing • encouraging the stimulation of ideas and challenges to foster knowledge exchange • collaborating on Industry demand-led projects to de-risk new technologies • stimulating successful partnerships and knowledge exchange between industry and academia

COLLABORATIVE BENEFITS We can offer and provide access to: • world-class academic expertise and technical experts

MANUFACTURING FOCUS We will focus our energies on your research challenges, utilising our expertise in: • Advanced Materials Technology • Computational Engineering Modelling • Manufacturing Systems Engineering Marine Power Systems Ltd. (MPS), a Swansea-based start-up, are developing a wave energy converter, which can offer clean, affordable, reliable and scalable offshore wave power technology, the WaveSub. ASTUTE 2020’s technical experts and MPS have been collaborating on generating suitable computational models of the float structure. These are necessary to allow MPS to assess the suitability of the components and significantly de-risk the build and test stages.

We are reaching some exciting milestones in the development “of our technology, specifically the deployment of a quarter-scale prototype WaveSub. We are thrilled to be liaising with ASTUTE 2020 for advanced computational modelling of the float.

With the prestigious skills and facilities available from ASTUTE 2020, as well as its philosophy of innovation and advancement, we have full assurance that the research being produced by ASTUTE 2020 will confirm that our design for a power take off float is fully fit for purpose.

”

Dr Gareth Stockman, Chief Executive Officer, Marine Power Systems Ltd.

• state-of-the-art facilities and experimental equipment • the application of intelligent systems, advanced techniques and bespoke software • R&D projects developed by industry together with a dedicated ASTUTE 2020 technical manager.

To find out if we can help you, contact us: I weld allwn ni eich helpu chi, cysylltwch â ni: www.astutewales.com +44 (0) 1792 606378 info@astutewales.com @astutewales

ASTUTE 2020:

Gweithio gyda’r Diwydiant Gweithgynhyrchu ledled Cymru Gan ddilyn y galw gan ddiwydiant, mae’r bartneriaeth hon rhwng sawl Prifysgol, a gefnogir gan yr UE, yn caniatáu lefelau uwch o arloesedd busnes ym maes gweithgynhyrchu i’r dyfodol. Rydym yn cefnogi diwydiant trwy gymhwyso gwybodaeth beirianyddol ddatblygedig i heriau gweithgynhyrchu, er mwyn datblygu technolegau uwch a chynaliadwy i’r dyfodol.

FFOCWS AR WEITHGYNHYRCHU:

Bydd ASTUTE 2020 yn gweithio gyda’r diwydiant gweithgynhyrchu gwerth uchel ledled Cymru trwy gydweithredu’n effeithiol â’r byd academaidd, gyda’r nod o sbarduno cynhyrchiant a thwf o fewn y diwydiant. Gallwn ni gefnogi amrywiaeth o sectorau trwy hwyluso datblygu a mabwysiadu technolegau gweithgynhyrchu uwch a chynaliadwy, nwyddau gwerth uwch a gwasanaethau’r dyfodol i’r farchnad fyd-eang.

• Modelu Peirianneg Cyfrifiadurol

CEFNOGI DIWYDIANT Gallwn ni eich helpu chi drwy wneud y canlynol: • arwain a chefnogi’r gwaith Ymchwil, Datblygu ac Arloesi diweddaraf • cynyddu cystadleurwydd a chydnerthedd at y dyfodol • annog ysgogi syniadau a heriau er mwyn meithrin cyfnewid gwybodaeth • cydweithio ar brosiectau sy’n ymateb i’r galw gan Ddiwydiant er mwyn dileu risg technolegau newydd • ysgogi partneriaethau llwyddiannus a chyfnewid gwybodaeth rhwng diwydiant ac academia

MANTEISION CYDWEITHIO Gallwn ni gynnig a darparu mynediad i’r canlynol: • arbenigedd academaidd o’r radd flaenaf ac arbenigwyr technegol

Byddwn ni’n defnyddio ein hegni i ganolbwyntio ar eich heriau ymchwil, gan ddefnyddio ein harbenigedd yn y meysydd canlynol: • Technoleg Deunyddiau Uwch • Peirianneg Systemau Gweithgynhyrchu Mae Marine Power Systems Ltd. (MPS), cwmni newydd o Abertawe, yn datblygu trawsnewidydd ynni tonnau i gynnig ^ er tonnau oddi ar y lan sy’n lân, yn fforddiadwy, technoleg pw yn ddibynadwy, ac yn gallu cael ei raddoli, y WaveSub. Mae arbenigwyr technegol ASTUTE 2020 ac MPS wedi bod yn cydweithio i gynhyrchu modelau cyfrifiadurol addas o strwythur yr arnofyn. Mae’r rhain yn angenrheidiol er mwyn i MPS fedru asesu addasrwydd y cydrannau a lleihau’n sylweddol lefel risg y cyfnodau adeiladu a phrofi.

“Rydym ni’n cyrraedd rhai cerrig milltir cyffrous yn natblygiad

ein technoleg, yn benodol defnyddio prototeip WaveSub graddfa chwarter maint. Rydym wrth ein bodd ein bod mewn cysylltiad ag ASTUTE 2020 ar gyfer modelu cyfrifiadurol uwch yr arnofyn.

Yn sgîl y sgiliau a’r cyfleusterau nodedig sydd ar gael gan ASTUTE 2020, yn ogystal â’r athroniaeth o arloesedd a chynnydd, rydym yn gwbl sicr y bydd y gwaith ymchwil sy’n cael ei gynhyrchu gan ASTUTE 2020 yn cadarnhau bod ein dyluniad ar gyfer arnofyn ^ er yn gwbl addas at y diben. tynnu pw

”

Dr Gareth Stockman, Prif Swyddog Gweithredol, Marine Power Systems Ltd.

• y cyfleusterau diweddaraf a chyfarpar arbrofol • cymhwyso systemau deallus, technegau uwch a meddalwedd wedi’i theilwra • prosiectau Ymchwil a Datblygu a ddatblygwyd gan ddiwydiant, ynghyd â rheolwr technegol penodedig ASTUTE 2020.

The ASTUTE 2020 operation is led by Swansea University in partnership with Cardiff University, Aberystwyth University, University of South Wales and University of Wales Trinity Saint David.

FOCUS ON VENUES

Award-winning venues and business destinations are booming

How the region’s business conference and venue sector of major importance to the area’s economy

F

ollowing on from Wales’ success in attracting and hosting global events like the UEFA Champions League Final, and the NATO Wales Summit 2014, Economy Secretary, Ken Skates announced the Welsh Government plans to build on this success to attract leading business events to Wales, further showcasing the destination on an international stage.

Cabinet Secretary for the Economy and Transport, Ken Skates, said: “Wales has built an enviable track record of successfully hosting many of the world’s biggest events and following last year’s UEFA Champions League Final – the single biggest sporting event of 2017 – we’re now looking at building on our experience to attract leading business events to Wales.

“Wales currently attracts under 2% of the value of business conferences and meetings for the UK as a whole but there is significant potential to draw events from UK and international associations, public

Chateau Rhianfa, one of the best venues in the region for both business and leisure

44

Focus on Wales & third sector meetings, corporate meetings and team building events to Wales’s award-winning venues and business destinations.

“Wales will be showcased as an agile and innovative nation with a truly global outlook. Synergy with target growth sectors such as Advanced Materials & Manufacturing, Financial & Professional Services and Energy provide real opportunities to attract business events to Wales.

“As a compact connected country, Wales can open doors to innovators, industry experts, professors and scientists with genuine insight into their individual field.”

Investments such as refreshing and upgrading Venue Cymru’s offer as a business events venue has seen almost £1 million of EU funding secured for the development.

The project is part of the Welsh Government’s EU funded Tourism

Attractor Destination programme, led

by Visit Wales.

Venue Cymru hosts in excess of 800 separate conference and events every year.

Conwy County Borough Council, owners of Venue Cymru recognised that the remodelling of key spaces within the complex was critical to ensure that Venue Cymru could evolve with the needs of this important market and attract further business events to Wales.

A programme of reconfiguration of the current building will allow for better use of the existing space to accommodate the varied programme of shows and events; with the improved quality of the offer attracting more visitors to North Wales and Venue Cymru, helping to extend the visitor season.

For further information on Business Events opportunities and engagement please see www.VisitWales.com/MeetinWales #MeetInWales

FOCUS ON VENUES

THE venue in Wales for all your events Y lleoliad yng Nghymru ar gyfer eich digwyddiadau

Venue Cymru presents modern, purpose built conference facilities for anything from 5 to 5,000 delegates.

Our largest space is The Arena which can hold up to 1,500 reception style or up to 2,500 standing or 1,000 cabaret style, whilst the smallest is our boardroom.

Our in house technical support team come with a wealth of experience as well as great awareness and understanding of the Industry. They can certainly bring the wow factor to any event!

Mae Venue Cymru yn cyflwyno cyfleusterau wedi’u hadeiladu’n bwrpasol ar gyfer cynadledda o 5 i 5,000 o gynrychiolwyr. Ein gofod mwyaf yw’r Arena sy’n dal hyd at 1,500 mewn math derbyniad neu 2,500 yn sefyll, neu 1,000 mewn math carbaret, ac yr un lleiaf yw ein hystafell y bwrdd.

Mae ein tîm cymorth technegol mewnol yn dod â chyfoeth o brofiad yn ogystal ag ymwybyddiaeth a dealltwriaeth wych o’r Diwydiant. Maent yn bendant yn dod â’r ‘waw ffactor’ i unrhyw ddigwyddiad!

The versatility of our building makes Venue Cymru the perfect venue for whatever type of event you are organising Mae amlbwrpasedd ein hadeilad yn gwneud Venue Cymru yn lleoliad perffaith ar gyfer unrhyw fath o ddigwyddiad rydych chi’n ei drefnu

Venue Cymru, Promenade, Llandudno LL30 1BB Conference Reception: 01492 879771 conferences@venuecymru.co.uk www.venuecymru.co.uk

T HE M ANAGEMENT C ENTRE H E A R T O F S N O W D O N I A • N O R T H WA L E S

A UNIQUE VENUE FOR YOUR CONFERENCE, BUSINESS EVENT OR WEDDING CELEBRATION Banqueting Hall | 6 Function Rooms | 56 Guest Bedrooms | 10-150 Delegates | Bar Lounge | Restaurant 1884 | Coffee Shop | Waterside Location

01248 365 912 | events@themanagementcentre.co.uk | www.themanagementcentre.co.uk The Management Centre, College Road, Bangor, Gwynedd, North Wales LL57 2DG Managment Centre 112x190mm May 18.indd 1

17/05/2018 08:21

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FOCUS ON VENUES

B

usiness Events are a priority for the Welsh Government, with one of the extended benefits of this market being the high percentage of delegates subsequently returning to the area for future holidays. As well as Venue Cymru two of the best venues in the region for both business and leisure are Chateau Rhianfa and The Management Centre.

Discover a new land of opportunity at Château Rhianfa

T

he days of stuffy boardrooms, distasteful lunches and humiliating team bonding exercises are long gone. Instead, we invite you to look at a different way to accomplish your business objectives.

If you’re looking for an inspiring business venue in Anglesey to host a meeting or hold a conference, look no further. With a sophisticated collection of beautifully styled function rooms that boast historic charm, immersed with state of the art facilities, our setting will keep you

and your team inspired throughout the day.

Each room offers free wifi and comes with fully installed AV equipment allowing you to carry out meetings, presentations, product launches and conferences completely at ease.

Simply tell us what you want and our dedicated conference team will attend to your every need, adding a few touches here and there to ensure your business event is a complete success. We are also easily accessible from Liverpool and surrounding towns.

Email: hello@chateaurhianfa.com Tel: 01248 880090 Web: www.chateaurhianfa.com

Everything you need all under one roof

T

he Management Centre, North Wales – a leading edge Grade II listed residential Conference and Events Venue is located in an area of Outstanding Natural Beauty in close proximity to Snowdonia National Park.

With stunning views and a waterside location there is never more than a pane of glass between you and some of the most beautiful views in the country.

The venue offers space for 10 – 100 delegates for Conferencing, Banqueting, Special Events and Weddings. With 56 Graded 4 star guest bedrooms, a Residents Bar Lounge; Restaurant and Coffee Shop, the venue has everything you need all under one roof.

Book Chateau Rhianfa hotel for youR Event Celebrations

Corporate Events

Weddings

Leisure

CALL 01248 880 090 FOR MORE INFORMATION www.chateaurhianfa.com

Beaumaris Rd, Menai Bridge, Isle of Anglesey, Wales, LL59 5NS

Email: events@themanagementcentre.co.uk Tel: 01248 365912 Web: www.themanagementcentre.co.uk

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15/05/2017 11:46

TOP TIPS

Top tips for New Exporters

by Becky Stark, Director of Stark Export Focus

1 Determine the company’s key

drivers for exporting Why does your company want to export? What do you want export to deliver to the business in the longer term? These are fundamental but important questions, as the responses will ultimately determine your approach. Is the company responding to ad-hoc enquiries or is this a move to becoming proactive and developing an export strategy as part of the wider business plan?

2 Be realistic Think about the amount of time, resource and commitment required to succeed. Don’t underestimate these three key factors as they will impact on the speed with which you can explore and grow your export activity. How many ‘spare’ hours per week do you or a member of your team have to research and develop export opportunities? Do you have the capacity and ability to process international orders? How much money can you afford to invest in export development? Make sure you have a budget and a plan!

3 Develop a strong USP A strong unique selling proposition is very important in international trade (7 P’s not 4!). What is yours?

Draw up a list of key features and benefits. How well will the benefits translate overseas? Do not assume that because something works in the domestic market it will automatically be a success overseas. Factors such as culture, trends and purchasing habits may influence the way you need to develop your proposition (there are others!)

4 Identify your target market(s) Do you have interest from overseas which makes a market or a number of markets obvious choices to explore for those first steps? If not, the selection process may be more challenging. Think of factors which could help you determine the

opportunity and the ease of doing business in a market which can readily be identified (such as size of market, gdp, language, distance to market, regulatory environment). Try to weight, score and plot your results in a market selection matrix to help inform your strategy.

5 Research is key Never underestimate the value of research – it is time well spent and can avoid costly mistakes (especially if you are working on a tight budget).

You need to understand as much as possible about your target market(s): competition, pricing, language, culture, routes into market/distribution channels, the legal and technical requirements in the market, the political and economic environment, and how easy or complex it might be to trade. Research could be desk based, in-market or a combination of both, it could be done in-house or by engaging external support.

6 Don’t overstretch yourself It is better to develop one export market properly than to try to hit too many too quickly and do it badly. It’s okay to say ‘no’. Furthermore, know your strengths and when to get help (time/experience versus money).

customs requirements, insurances, logistics, export documentation, labelling, product registrations, IP, visas, work permits …. and many more. Invest wisely in accumulating and disseminating this information in the company.

10 Make the most of support

available The internet is a powerful tool (if you know where to look for reliable sources and have the time). DIT, Welsh Government and the British Chambers of Commerce have extensive networks overseas and can help with research, exhibitions, market information events, finding partners overseas, networking events and training. Don’t forget trade directories and publications, trade associations, industry sources and other exporters/professionals can help too.

If you would like more information on Stark Export Focus, you can contact Becky stark on: becky@starkexportfocus.co.uk 07870 539907

7 Don’t expect immediate results It can take twelve to eighteen months (longer in some markets) to start to see results from your efforts.

Be patient.

8 Respect language and culture Take time to understand the way to do business in your target market(s) – especially when visiting. There are dos and don’ts for dress code, business etiquette, body language, conduct, marketing and communication. Get it right!

9

It’s a big learning curve There is a lot to understand/learn about export: costs, risks, financial implications, legal agreements,

47

NEW MEMBERS

Welcome to WCNW Chamber of Commerce

A Roberts Ltd Core Websites Empire Commercial Finance Ltd Anna Roberts Gavin Davies Matt Davies Colwyn Bay Anglesey 3rd Floor, Booth Mansion, T: 08081 695818 T: 07527 546134 30 Watergate Street, E: office@core-websites.com E: anna.roberts@arobertsltd.com Chester CH1 2LA www.aroberts.co.uk www.core-websites.com T: 01244 470250 E: matt.davies@empirecommercialfinance.co.uk

www.empirecommercialfinance.co.uk Crest Legal Limited Abartech Ltd

Tak Matsuda Mark Cragg First Priority Training & Consultancy Services Plas Eirias Business Centre, 62 Meliden Road, Gaynor Crompton Abergele Road, Colwyn Bay Prestatyn Northwich, Cheshire LL29 8DF Denbighshire LL19 9SE T: 07791 608478 T: 01492 588277 T: 07976 891802 E: gaynorcrompton@firstprioritytraining.co.uk E: info@crestlegal.com E: mark@abartech.co.uk www.abartech.co.uk www.crestlegal.com www.firstprioritytraining.co.uk

Flavell Wealth Management CTECH Europe Ltd Angelic Hypnotherapy & Healing Lynne Pierce Bruce Smith Michelle Smith Pulford Unit 2 Rovert House, Clayhill Industrial Cliff Cottage, T: 0151 2248700 Park, Watertower Road, Neston, Pen Y Ball Hill, E: lynne.pierce@sjpp.co.uk Merseyside CH64 3US Holywell, Flintshire CH8 8SU www.flavellwm.co.uk T: 0151 336 7775 T: 01352 716266 E: angelichypnotherapyandhealing@gmail.com E: b.smith@ctech-europe.com

www.angelichypnotherapyandhealing.co.uk www.ctech-europe.com Green Street Marketing

Rebecca Morgan

A-Plan Insurance T: 07734 655199 Davies Land and Sea Ltd Simon Forrow E: rebecca@greenstreetmarketing.co.uk Tim Davies 30 Frodsham Street, www.greenstreetmarketing.co.uk The Old Police Station, Chester CH1 3JL

St Asaph Road, Lloc, T: 01244 956 195 Haywood and Jackson Fabrications Ltd Flintshire CH8 8RD E: chester.office@aplan.co.uk Angela Kenny T: 01352 715996 www.aplan.co.uk/chester Denton Drive Industrial Estate E: tim.davies@dlsnorthwales.co.uk

Northwich www.dlsnorthwales.co.uk Butcher & Barlow LLP Cheshire CW9 7LU

Amy Norman T: 01606 47777 DBA Sport 2-3 Royal Mews, Gadbrook Park, E: info@haywoodandjackson.co.uk Matt Dimbylow Northwich, Cheshire CW9 7UD www.haywoodandjackson.co.uk 98 Middlewich Road T: 01606 334309

Northwich, Cheshire CW9 7DA E: anorman@butcher-barlow.co.uk Highstream Solutions Ltd T: 07740941404 www.butcher-barlow.co.uk E: info@dbasport.com Paul Williams

www.dbasport.com Communications House, Butcher & Barlow LLP Parkway, Deeside,

Phil Jennings Flintshire CH5 2NS Design 2 Print (Llandudno) Ltd 6 Church Street, Frodsham, T: 01244 952500 Paul Jaycock Cheshire WA6 7EB E: paul.williams@highstream.co.uk Builder Street West, T: 01928 733871 www.highstream.co.uk Llandudno LL30 1HH E: pjennings@butcher-barlow.co.uk

T: 01492 876610 www.butcher-barlow.co.uk E: pauljaycock@d2pltd.co.uk Highthrive Ltd

www.d2pltd.co.uk Antony George Champion Accountants Vicars Cross,

Nathan Jones Chester CH3 5JW Dropjaw Ventures Group Ltd 2nd Floor, Refuge House, T: 07818 468194 Roy Shelton 33-37 Watergate Row, E: antony.george@highthrive.co.uk T: 01244 906220 Chester CH1 2LE www.highthrive.co.uk E: roy.shelton@dropjawventures.co.uk T: 01244 404420 www.dropjawventures.co.uk E: Chester@championgroup.co.uk Infrared UK

www.championgroup.co.uk Elixir Agency Phill Ridgway

Unit 2, The Stables, Caer Fedwen, Max Van Der Heiden Chester and North Wales PA Network Bretton, Chester CH4 0DW 30 Church Walks Rosie Thompson T: 07767218408 Llandudno LL30 2HL T: 07800634106 E: phill@infraredUK.com T: 078175 42197 E: chesterandnorthwalespanetwork@gmail.com www.infraredUK.com E: max@elixiragency.co.uk

www.elixiragency.co.uk Confectionaire JPM Capital Finance Limited

Charlie Wilkinson-White Siobhan Waters Elwa Consulting 7 Upper Northgate Street 83 Watergate Street, Lowri Willis Chester CH1 4EE Chester CH1 2LF Ellesmere Port, Cheshire T: 07388224318 T: 01244 207276 T: 07368313549 E: confectionaires@confectionaire.club E: info@jpmcapital.co.uk E: lowri@elwaconsulting.co.uk www.confectionaire.club www.jpmcapital.co.uk www.elwaconsulting.co.uk

48

Welcome to WCNW Chamber of Commerce

NEW MEMBERS

Simon Hyde Travel Counsellor NMS Recruit Simon Hyde Lisa Carew Chester Unit 3 Wilkinson Business Park T: 07545 815349 Clywedog Road South, E: simon.hyde@travelcounsellors.co.uk Wrexham LL13 9AE www.travelcounsellors.co.uk/simon.hyde T: 01978 808646

E: lisa.carew@nmsrecruit.com www.nmsrecruit.com Simon South Productions Just Libra Simon South

Janet Richmond Chester Nurture Marketing Baywood House, T: 07932 345805 Sharon Wright 96 Robin Hood Lane, E: info@simonsouth.co.uk Chester Helsby, Frodsham, Cheshire WA6 9NH www.simonsouth.co.uk T: 07722 152066 T: 01928 726969

E: sharon@nurtureconsultants.com E: info@justlibra.com www.nurtureconsultants.com Sinceratis Limited www.justlibra.com Geoff Flavell-Matts

T: 01244 953590 Options Growth Coaching KW Inner Strength E: info@sinceratis.co.uk Chantry Court, Chester CH1 4QN Karen Warren www.sinceratis.co.uk T: 07874 043557 Heswall

E: jeffwilliams@actioncoach.com www.actioncoach.co.uk/coaches/jeff-williams T: 07988767902 Smeaton Wood Energy Ltd E: kw.innerstrength@outlook.com Tom Charlesworth www.kw-innerstrength.com Prestige Group Smeaton Wood Farm, Wrenbury, Myles Williams

Nantwich, Cheshire CW5 8HD 4 Gourton Hall Court, Llandudno Bay Hotel T: 0208 7980391 Borras Hall Lane, Tansy Rogerson E: tom.charlesworth@smeatonwoodenergy.co.uk www.smeatonwoodenergy.co.uk Wrexham LL13 9AD East Parade,

T: 01829 731680 The Promenade, Stagecoach in Chester E: myles@prestigegroup.events Llandudno, Gwynedd LL30 1BE David Shurden www.prestigeeventsworldwide.com T: 01492 555400 Gillmoss Depot, East Lancs Road, E: info@llandudnobayhotel.com Liverpool L11 0BB www.llandudnobayhotel.com Principality Consulting Ltd T: 07764 974914 David Lloyd-Williams

E: david.shurden@stagecoachbus.com Bodelwyddan Business Centre, Manleys Solicitors Ltd www.stagecoach.com Abergele Road, Rhyl LL18 5SX Lee Poole

T: 0844 3725856 8-9 Grosvenor Court, Star Development UK E: info@principalityconsulting.com Foregate Street, Stuart Waddington www.principalityconsulting.com Chester CH1 1HG Chester

T: 01244 230000 T: 07834 039686 Row-A Limited E: info@manleys.law E: info@stardevelopmentuk.com Stuart Robinson www.manleys.law www.stardevelopmentuk.com Riverside Innovation Centre,

1 Castle Drive, Chester CH1 1SL Mark Evans - Management Consulting Surface Medic Chester North Wales T: 01244 455199 Mark Evans Kenny Mackay E: hello@row-a.co.uk Chester, Cheshire Conwy www.row-a.co.uk T: 07462 248227 T: 07469 757680

E: markjjevans@hotmail.com E: kmackay@surfacemedic.co.uk Save The Family www.markjjevans.co.uk www.surfacemedic.co.uk Suzanne Booth

Cotton Hall, Cotton Lane, Marketmoore Synergy Professions Cotton Edmunds, Chester CH3 7PZ Nicola Moore Garan Eccleston T: 01244 409100 Flint, Flintshire E: suzanne.booth@savethefamily.uk.com Capital House, Groesffordd, Tremeirchion, T: 07908011539 www.savethefamily.org.uk/ St. Asaph, Denbighshire LL17 0UN E: nicola@marketmoore.co.uk T: 08451 249624

www.marketmoore.co.uk E: enquiries@synergyprofessions.com SES Painters & Decorators

www.synergyprofessions.com Stephen Shone Menu Venu Ltd

Big Yellow Self Storage, Duncan Stewart Triangular Business Systems Ltd The Printworks, 1 Llys Y Graig, Bryn Y Baal, Derrick Woodburn Sealand Road, Chester CH1 4RN Mold, Flintshire CH7 6SG 1 The Triangle Wrexham LL13 9NJ T: 01244 680012 T: 01244 904294 T: 01244 683450 E: info@sespaintersanddecorators.co.uk E: info@menuvenu.com E: derrick@tbsweb.co.uk www.menuvenu.com www.sesdecorators.co.uk www.tbsweb.co.uk

Sherrington Associates MTS PsychoTherapy Ltd Williams Estates Rob Mckay Manuela Surgeon Jason Williams Booth Mansion, 30 Watergate Street Enterprise House, Aber Park, 4 High Street, Mold Flintshire CH7 1AZ Chester CH1 2LA Flint, Flintshire CH6 5EX T: 01352 372111 T: 01244 310 145 T: 07952656331 E: rob.mckay@sherringtonassociates.co.uk E: mold@williamsestates.com E: manuelasurgeon@gmail.com www.williamsestates.com www.mtspsychotherapy.co.uk www.sherringtonassociates.co.uk/ JRL Occupational Health Solutions Jessica Lewis 3 Childer Gardens, Little Sutton, Ellesmere Port, Cheshire CH66 1RA T: 07590 923319 E: jessica@jrloccupationalhealthsolutions.co.uk

49

FEATURE

Minimising stress in the workplace

CAT WILLIAMS is a relationship counsellor, author, speaker and military wife. In 2014 after 16 house-moves in 18 years, she founded Stay Calm and Content to provide stress reduction and relationship coaching to individuals, schools and workplaces.

M

inimising stress and building positive relationships in the workplace. Stress-related illnesses and workplace conflict continue to rise. Is this inevitable, or is there something we can do?

Here are Cat’s tips: Stress is a question - “Can I cope with this?”

The feeling we call ‘stress’ is our protective fight or flight response.

One persons’ dream can be someone else’s nightmare, so stressful feelings depend on whether we feel we have the resources or ability to cope.

Negative Emotions Stem from Fear When we feel overwhelmed we experience a drop in selfconfidence. It takes courage to admit vulnerability so we often express fear as anxiety, anger, frustration or resentment instead.

If we (or someone we know) frequently feel this way, the first step is to identify what we are actually afraid of.

Fear is ‘False Evidence Appearing Real’ When we face our fears we usually realise they are less real than we thought. Self-belief and selfconfidence is within our control, and that is the key to our success.

“

Find the courage to talk The most resilient people are the ones who know they won’t always be able to do everything by themselves. As soon as we talk about a difficult issue to a person we trust, the power it has over us reduces.

Help someone else We are all in this together. If we are having a really bad day the quickest way to feel better is to help someone who is having a worse time. When we show compassion to others we build compassion towards ourselves.

Imagine yourself as a hot air balloon.

THE BASKET – this is heavy and contains our fears and insecurities.

THE GROUND ROPES – if we use negative strategies such as taking stress out on others, or turning to self-harming addictions, we won’t get anywhere.

THE STRINGS – this is our mind-set.

In order to keep rising up we have to believe that we never ‘fail’, we either win, or we learn.

THE BALLOON – fill your ‘balloon’ with people and activities that help you to feel confident, positive and at your best.

Stressful feelings depend on whether we feel we have the resources or ability to cope

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”

You can find out more about Cat and her sessions on resilience and relationships in the workplace by visiting www.staycalmandcontent.com