Technology
LP LP Networks’ Networks’ expert expertguide: guide:
How How professional professionalIT ITSupport Supportcould could make make your your business businessmore moreprofitable profitable with withLee LeePepper, Pepper,Owner OwnerLP LPNetworks Networks
IT IT failures failures cause causestress stressand andcost costyour yourbusiness businesstime timeand andmoney. money.Period. Period. Ask Ask any any small smallbusiness businessowner owner about IT, and they will shudder as about IT, and they will shudder as they recall late nights in front of they recall late nights in front of frozen screens, being taunted by frozen screens, being taunted by cryptic error messages that lead cryptic error messages that lead to fruitless Google searches. to fruitless Google searches. The unknowable number of The unknowable number of wasted hours setting up staff email wasted hours setting up staff email accounts. The failed software accounts. The failed software updates. The broken workstations updates. The broken workstations preventing your team from being preventing The yourendless team from beingof productive. drudgery productive. The endless drudgery running backups (you are running of running backups (youthe areforgotten running backups, aren’t you?), backups, aren’t you?), the forgotten passwords and of course, the issue passwords and–of course, the issue of the moment hybrid remote and of the moment – hybrid remote and office-based working, and the influx office-based working, and the influx of BYOD devices. of BYOD devices. As a small business owner, you As a small owner, youof belong to abusiness group that consists belong a group that consistsand of some ofto the most hardworking some of thepeople most hardworking and passionate we know. passionate people we know. You’re so dedicated to your You’re so itdedicated to your business; can be difficult to switch business; it can when be difficult switch off or recognise you’retosinking off orinto recognise when you’re time something better leftsinking to time into else. something better left to someone someone else. For most small business owners, your attention be focussed For most smallcould business owners,on something more worthwhile than on your attention could be focussed fixing computers, networking something more worthwhile or than cybersecurity, which, let’s face it, fixing computers, networking oris something you know little about. cybersecurity, which, let’s face it, is something you know little about.
Professional emergencies and getting them emergencies and getting them ProfessionalITITSupport. Support. A no-brainer. back up and running as quickly as back up and running as quickly as A no-brainer. We get that sometimes it is hard possible. possible. We get that sometimes it is hard to relinquish control, but when it to relinquish control, but when it comes to outsourcing IT support, the One size doesn’t fit all. comes to outsourcing IT support, the One size doesn’t fit all. numbers speak for themselves. Because we understand that all Because we understand that all numbers speak for themselves. businesses are different, the IT businesses are different, the IT According to Cisco, businesses can support packages we offer are support packages we offer are According to Cisco, businesses can customisable, meaning we can also see a potential increase of 50% in customisable, meaning we can also see a potential increase of 50% in business efficiency by outsourcing provide extended service desk hours provide extended service desk hours business efficiency by outsourcing their IT. Meanwhile, Datto put the where needed. where needed. their IT. Meanwhile, Datto put the average cost of downtime due to average cost of downtime due to Having an IT expert at the end of cyber-attack at around £33.7k. Having IT aexpert at the endon of cyber-attack at around £33.7k. the phonean has positive impact positive Very quickly, the question becomes, allthe ourphone clients.has Noamatter theimpact size ofon all our clients. No matter the size of Very quickly, the question becomes, what could it cost my business to the business or the package they the business or the package they what could it cost my business to opt in to, our Service Desk comes as not use professional IT support opt in to, our Service Desk comes as not use professional IT support standard. services? standard. services? For our team, no question is a An IT support company that ticks Forone, ourand team, question is a Anthe IT support no no concern is ever all boxes. company that ticks silly silly one, and no concern is ever all the boxes. How do we know what to look for considered pointless, meaning our considered meaning do we knowbeen whatproviding to look for inHow an MSP? We’ve clients can restpointless, assured that they our clients can supporting rest assured thatITthey in an MSP? We’ve been providing have a team their quality outsourced IT support to haveand a team supporting theirsteps, IT quality outsourced IT support to 30 needs thinking of the next businesses just like yours for over and thinking of the simply, next steps, businesses like yours for over years, freeingjust countless owners just 30 soneeds they don’t have to. Quite years, countless soIT they don’tDesk havelets to. Quite simply, like youfreeing to concentrate onowners growingjust our Service our clients our Service letsgood our clients like you to concentrate on growing get onIT with whatDesk they’re at. their businesses! get on with what they’re good at. their businesses! If you run a business, no matter As a Managed Service Provider, our Service Desk provides clients our if it’s a one-person operation or a If you run a business, no matter As a Managed Serviceour Provider, company, and would like to with the expertise and knowledge Service Desk provides our clientsof large if it’s a one-person operation or a have a chat about how our Service an IT expert at their fingertips. Open with the expertise and knowledge of large company, and would like to on 8am to 6pm, Open Desk team canabout help your have a chat how business, our Service anweekdays IT expert from at their fingertips. our service desk team are available we’d love to hear from you. business, Desk team can help your on weekdays from 8am to 6pm, toour guide our clients through any IT we’d love to hear from you. service desk team are available issues they may have, prioritising to guide our clients through any IT issues they may have, prioritising
Discover how outsourced IT support could make your Discover safer, how outsourced IT support could make your business more efficient and more profitable. business safer, more efficient and more profitable. 0800 970 8980 enquiries@lpnetworks.com 0800 970 8980 enquiries@lpnetworks.com
24
