The Chamber Surrey Chamber of Commerce Nov - Dec 2014

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Voice&VisionofSurreyBusiness| November - December 2014 www.surrey-chambers.co.uk | ÂŁ3.95 (where sold)

Access to finance is key for business survival Getting your financial support right: Page 26

Spotlight on Spelthorne pg 12

Industry Comment pg 36

Business in the area is riding a wave of unprecedented success

Coping with the Housing Market

Construction wins architecture award pg 32

Researcher Showcase pg 48

WWF Living Planet Centre

Skills and research provide profitable opportunities

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Contents

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Voice & Vision of Surrey Business www.surrey-chambers.co.uk

November-December 2014

Welcome to theChamber from our Chief Executive Louise Punter Do they think money grows on trees?

The Employment Appeals Tribunal dealt a huge blow to UK businesses, by modifying the definition of holiday pay to include non-guaranteed overtime.

Fresh on the heels of a European court judgment that also included regular commission payments in the definition of holiday pay, companies now face a triple threat: claims for backdated pay (although these, thankfully, appear to have been limited by the Tribunal); an administrative nightmare to calculate holiday pay from now on; and of course, the additional costs over and above basic pay that they have never been required to consider before.

This ruling could put firms at risk of incurring significant financial losses, which could force them to close their doors altogether. We will be working on an Employer Taskforce seeking to understand and minimise the fall-out from this highly damaging ruling and reminding those making these decisions where the money comes from to pay overtime and commission.

Surrey as a county is very proud and supportive of the local military presence and I have been representing businesses on the Civilian Military Partnership Board.

Many Companies have been signing a covenant in recognition of the great skills gained by forces personnel and the benefits of employing reservists and we will be encouraging more businesses to get involved. We have an ideal

opportunity as Guildford has been chosen to host the national event for Armed Forces Day on Saturday 27 June 2015.There will be something for everyone and the day promises to be packed with ceremony, a time for reflection and music and entertainment.

Maintaining our global outlook ExportSurrey have been promoting the benefits of exporting, taking part in ExploreExport in London.

We were delighted to hear of a new commitment from the Prime Minister to extend 24-hour visa processing to many growing markets. Exporters have been crying out for faster visa processing times so that their partners and investors can visit the UK easily and without lengthy delays. It is pleasing to see the Prime Minister responding to our calls, but we would urge the government to go even further and make fast-track business visas available in all countries around the world to show that Britain really is open for business.

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Introduction Chamber News Member News Spotlight On...

Legal Ask the Expert Health and Wellbeing International Trade 24 Hours With...

Finance Cover Feature Big Interview

Editorial and General Enquiries Surrey Chambers of Commerce Unit 14a, Monument Way East, Woking, Surrey GU21 5LY Tel: 01483 735540 Fax: 01483 756754 Email: info@surrey-chambers.co.uk

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Construction Feature Industry Comment Leisure Design Technology Showcase Social Media New Members Skills and Development Chamber Events Researcher Showcase Chamber Chat Member Benefits

Production Manager Mark Etherington Email: studio@benhampublishing.com

Media No.

Chief Executive: Louise Punter Finance: Caroline Cherryman

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Editor

Disclaimer

Ella Parkes Tel: 01483 735545 Email: marketing@surrey-chambers.co.uk

The Chamber is published for the Surrey Chambers of Commerce and is distributed without charge to Chamber members in the county. All correspondence should be addressed to the Editor at Surrey Chambers.

Views expressed in The Chamber are not necessarily those of Surrey Chambers of Commerce. Reprinting in whole or part is forbidden except by permission of the Editor. Š 2014.

Publisher Ian Fletcher Benham Publishing Limited 3tc House, 16 Crosby Road North, Crosby, Liverpool L22 0NY Tel: 0151 236 4141 Fax: 0151 236 0440 Email: admin@benhampublishing.com Web: www.benhampublishing.com

Advertising and Features

Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content.

Karen Hall Tel: 0151 236 4141 Email: karen@benhampublishing.com

Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

Published November 2014 Š Benham Publishing

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Introduction

A word from our President

Police Commissioner

Tackling the financial logjam

This edition of theChamber, with its focus on funding and finance, coincides with beginning of our detailed planning for next year’s Surrey Police budget.

I do get quite frustrated listening to some of the views thrown around about banks and bankers. That is not to say criticism is misplaced - more that it is often misdirected.

The British Chambers themselves have supported the concept of setting up a new business bank on the basis that the current offering does not deliver. Whilst I can understand the driver behind that initiative, it really does need to ensure that it is providing something different in the marketplace. There are a lot of options when it comes to business lending, and the lack of an agreed facility is more likely to be due to a poorly formulated business plan than anything else.

In my previous career as a business adviser and audit partner, I dealt with numerous businesses over many years and had a personal and deep insight into their banking relationships. With the clear exception of the property sector - throughout the recession none of the businesses I dealt with had a facility reduced or removed.

New lending was difficult but a good business plan would still be supported.

The change which has affected the headline lending stats and given credence to the “banks not lending” label is the large volume of property lending and transaction lending, which had accelerated to a ridiculous level and which stopped dead with the banking crisis.

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Kevin Hurley

That was no bad thing.

The vast majority of lending made to SME’s and smaller entities was in my experience safe and sound and made on good banking principles by solid bankers who did their jobs very responsibly.

Regulators with teeth and high level capability are required to monitor and control the activities in the City where a single deal can dwarf the quantum of lending to SME’s in a region and skew any rational interpretation of lending statistics.

Whilst there has been some regulatory beefing up, I worry that a lot of it is reactive and superficial. It remains far more lucrative to be poacher rather than a gamekeeper in the City and the role and integrity of the big four accountancy firms is an area I would personally examine and review. I suspect the recent Tesco fiasco may be a catalyst.

This is a £207m organisation with around 4000 employees. It is an organisation which is often the difference between life and death for local people. It is the first point of call for people at times of crisis, threat and fear. It’s vital we get the budget right so we have what we need to be there when people need us.

This is not an easy task as multimillion pound cuts in our Government funding – which accounts for half of our total budget – eat away at our resources and our resilience, as well as those of our vital partner agencies such as mental health support and social services.

Since the financial crisis of 2008, Surrey Police has undertaken a series of far-reaching savings programmes to manage the budget pressure it faces. The force has radically restructured, collaborating on specialist functions with neighbouring forces, substantially reducing its number of senior officers and managers, streamlining its back office processes and selling off most of its police stations. Despite all of this activity, the Force still faces a budget gap in excess of £13m over the next five years.

There are few options left to Surrey Police for making savings.

Without a significant and lasting increase in funding, the bulk of the budget gap will have to be closed by reducing officer and staff numbers.

For this reason I’m now pondering whether or not to seek a significant increase in our other income stream - council tax.

We get around 13% of the council tax you pay each year, which provides for the other half of our budget.

I’m considering calling a referendum, inviting every taxpayer in Surrey to vote for or against a proposed increase of around 24% in the police share of council tax. This is a rise equivalent to less than one pound a week for an average Band D property.

If the public were to vote in favour of such an increase, it would be a game changer for policing in Surrey, raising millions of pounds and putting the force on a sustainable footing for a generation. It would alleviate the funding problems resulting from the cuts and allow for the recruitment of as many as 400 additional police officers for the county. We currently have around 1,900 officers, so you can see this would be a significant uplift in our ability to combat crime and help people in need.

This is still under consideration and no decisions have yet been made. I will be sure to keep you updated in future editions of Chamber!

Chamber News

Airports inquiry moves onto the next stage The Airports Commission has published its assessment of proposals for additional runway capacity at Gatwick and Heathrow, which will now go out to consultation.

WISE women wanted to boost digital business skills One hundred Surrey women are being offered the chance to become digital entrepreneurs so they can set up new businesses or transform existing ones.

Research suggests that women are a vast resource of untapped business potential. The Women’s Business Council estimates that nationally there could be an extra one million female entrepreneurs if women had the confidence and support to start businesses at the same rate as men.

Commission members were asked by the Government to investigate airport capacity and connectivity in the UK and concluded that there is a need for one additional runway to be in operation in the south east by 2030.

It has already discounted an expansion of Stansted and a new hub airport for London, a proposal favoured by Mayor Boris Johnson.

Instead it announced that it will be taking forward for further detailed study proposals for new runways at Gatwick and Heathrow.

The new consultation presents the commission’s analysis of the proposals shortlisted by the commission last year, two for expansion at Heathrow Airport and one proposal at Gatwick Airport.

It invites public comment on the commission’s detailed consideration of each proposal.

This includes analysis of the cost of each proposal, the effect on communities of noise, property loss and construction and the economic benefits and environmental impacts.

Sir Howard Davies, who is leading the review, said: “Since our Interim

Report last year we have undertaken a huge amount of work. We have carried out a thorough assessment, across a comprehensive range of subjects, looking at the benefits and impacts of each proposal.

“We have not yet taken a view on which proposal strikes the most effective balance between the assessment criteria. It is important first that we provide an opportunity for this evidence to be examined, challenged and improved.

“This consultation gives everyone with an interest in the issue of airport expansion that opportunity.

“Responses to this consultation will be a valuable addition to our evidence base and will directly inform our recommendation to the government when we publish our final report in the summer of 2015.

“The information included in this consultation will enable respondents to give their view on the strengths and weaknesses of each short-listed option.“ The consultation also invites comment on the commission’s review of the underlying evidence and analysis.

These comments will also be taken into account and used to validate and challenge the commission’s assessments, ahead of the final report in the summer of 2015.

During the consultation the Airports Commission will hold open discussion sessions for local stakeholders in both the Heathrow and Gatwick areas.

The consultation will close on 3 February.

The Airports Commission was set up by the Government in November 2012 as an independent body to examine the scale and timing of additional capacity needed to maintain the UK’s position as Europe’s most important aviation hub.

It will identify and evaluate how any need for additional capacity should be met in the short, medium and long term.

The Commission is chaired by Sir Howard Davies. Its other members are: • Sir John Armitt • Professor Ricky Burdett • Vivienne Cox • Professor Dame Julia King.

Digital Business Britain has received funding from ‘The Women and Broadband Challenge Fund’ funded by the Government Equalities Office to support women across Surrey to improve their confidence in digital skills.

The initiative in Surrey, known as Surrey WISE (Women in the Superfast Economy), provides free training for the hundred budding women entrepreneurs. The training will take the form of 10 pop-up digital business groups set up in Wi-Fi-enabled venues in areas in Surrey. Each group of 10 women will have six two-hour training workshops during January and February 2015, creating a “socialbusiness community” under the guidance of a digital coach. They will learn to apply digital technology and know-how to their business acumen and share ideas and experiences through social media.

This project is being undertaken by Farnham-based Digital Business Britain and is fully support by Surrey Chambers of Commerce, Surrey Connects and Surrey County Council.

For more information and to apply visit www.surreywise.co.uk

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Experience

FREE parking

From 4pm on 27th November & 4th, 11th, 18th December 2014 you can experience free parking in selected car parks. *Park all day Boxing day.

in Guildford Participating car parks are: Bedford Road Multi Storey, Leapale Road, Millbrook, G Live, Bedford Road Surface, Mary Road, Bright Hill, Commercial Road pay and display, Old Police Station, Upper High Street.

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*Park all day Boxing day, in all car parks except on road parking. Look out for stickers on ticket machines identifying times and dates and which car parks are involved.

For more ideas on where to go and what to do this christmas, visit www.experienceguildford.com

Member News

Target in 1 poised to launch new business expo

Leading exhibition stand designer and supplier Target in 1, no stranger to exhibiting at events themselves, has launched its own business-to-business exhibition, to be held next spring The Target Business Expo will take place between 10am and 4pm on March 25th 2015, at Dorking Halls in central Dorking, Surrey, a superb venue dating back to 1931.

The event will target a diverse range of industries and sectors, from iInsurance to human resources and tech-based businesses.

Delegates will have a unique chance to meet and chat to a wide variety of organisations under one roof, and discuss their products and services directly.

Through the day, there will also be free seminars and workshops, packed with invaluable information and advice for any business professional. Enjoy chatting over a coffee in the Networking Café and discussing your needs in more detail.

Other highlights of the day are set to include a pre-event networking breakfast available to exhibitors and visitors, as well as a range of competitions and giveaways. Show guides will be available to all visitors, so they can make the most of the day.

A company spokesperson for Target in 1 Ltd said: “Our aim is to provide local businesses with the perfect opportunity to promote their products and services to key decision makers across the south east.”

Interested delegates can reserve their pass now, sign up for regular event updates and keep up to date with the exhibitors and what’s going on on the day.

For more information visit the exhibition website: www.targetbusinessexpo.co.uk

“Delegates will have a chance to meet and chat to a wide variety of organisations under one roof, and discuss their products and services directly.”

Winter Pimms in the Forest Choose your own Christmas Tree at this unique business networking event Friday 12th December 2014 11am - 3pm Barossa Common, near the A30 in Camberley Projectfive and Surrey Wildlife Trust are teaming up to bring you a unique business networking event, which will help maintain the heathland habitat in Camberley by letting you pick and cut your very own Christmas Tree!

Barossa Common, in Camberley, has many Scots Pines which are threatening the heathland habitat and we are inviting local businesses to join us in a team building/networking day to clear an area of pine trees ranging in size from 2ft - 8ft. The Surrey Wildlife Trust rangers and trained staff will be on hand to help.

You’ll spend some time cutting down trees (and selecting a really nice one to take home for Christmas). You’ll also get hot soup, Winter Pimms, and mince pies to keep you going.

Can you think of a better networking event this Christmas? One where you get to support a local charity; help maintain our local environment; network and team-build with other friendly local businesses; enjoy lunch, Winter Pimms and mince pies; and you get to choose your own christmas tree and take it home - all included in the price of the networking event!

Reserve your place today - this is a very popular event!

Tickets are £30 per person. This includes your free Christmas Tree.

Book your place by going to: www.pimms.projectfive.co.uk

or calling 01276 455466.

This unique networking event is hosted by projectfive. In support of Surrey Wildlife Trust.

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Member News

Celebrating 25 years of security and protection Surrey Chambers of Commerce member Absolute Security has celebrated its 25th anniversary.

Since its launch in 1989 the company, which specialises in security and fire prevention systems for homes, businesses, schools and the public sector, has installed more than 8,000 such systems.

Starting in a single small office behind The Lammas Lands and later moving in to a shop in Wharf Street in Godalming, Absolute Security then moved nine years ago to its current spacious offices off Catteshall Lane.

“We are very proud that our security and fire prevention systems have been extremely efficient in preventing significant loss and damage from the premises we protect,” said Andy Rees, Chairman.

Sandy Busek, Managing Director of Absolute Security, said: “Security systems have evolved dramatically over the last 25 years in response to increasingly sophisticated criminal practices.

“Technological advances have in turn made systems more precise and compact. We work very closely with security manufacturers, the Police and crime reduction advisers to ensure our customers access the very latest crime and fire prevention solutions”.

The company celebrated reaching its first quarter of a century with a BBQ outside its offices. This brought together retired staff who’d supported the business over the years and also the current Absolute Security team and close contacts.

“Security systems have evolved dramatically over the last 25 years in response to increasingly sophisticated criminal practices.”

Affordable Room Hire in Surrey Surrey Adult Learning offers a wide range of flexible and varied hire spaces in 7 locations across North and South West Surrey. Most centres are located near the town centres and offer ample free onsite parking.

Rates start from £15 per hour with discounts available for longer bookings.

Most of the rooms have Wi-Fi internet access, and an access to equipment such as laptops, tablets, digital projectors, voting technology, and interactive whiteboards.

Facilities available for hire: • Computer Suites (PC or Mac), with latest software (Adobe CS, Microsoft Office) • Meeting rooms • Cookery rooms with a full range of cookery equipment • Fully equipped Pottery Studios • Art & Craft rooms • Music rooms – with pianos and other musical instruments • Dance Studios • General use classrooms.

For your convenience Surrey Adult Learning can offer a catering service, whether it’s simply a coffee break or buffet lunch to break up the day’s conference or training.

Interested? Please contact our Business Development Team for more details on 01932 794535 Email: business.development@surreycc.gov.uk Website: www.surreycc.gov.uk/adultlearning Locations at Camberley, Esher, Farnham, Guildford, Molesey, Sunbury, Woking.

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IT training for all levels MCT Ltd are a local IT training company, established nearly 20 years ago.

We offer IT training in the full Microsoft Suite for all levels.

Our highly experienced, patient trainers can help your staff become more efficient whilst developing their IT skills. We are experienced in delivering training to groups or on a one to one basis. We can come to your office to save on staff travel time and set up our mobile suite of laptops.

All delegates will receive course materials and attendance certificates, which can then go towards their continuing professional development. We also undertake project work and can learn any bespoke software that you may be implementing and provide both testing and training on this software.

This also includes setting up a SharePoint site to provide your company with an efficient online storage system. We can then either help you maintain this site or provide training for your staff to do so.

Would your company benefit from business skills training? We can offer courses in a wide variety of areas including: data protection, minute taking, report writing, staff appraisal and well-being. We are happy to provide a free consultation in which we can meet with you to discuss the needs of your company and the budget available.

We pride ourselves on our customer service and competitive pricing. We are very excited to have joined the Surrey Chambers of Commerce and would like to offer members a 10% discount on any of our services that they book.

There is also a free training needs analysis for up to 10 staff for the first 10 companies to make an enquiry. Please contact Caroline Whitley, our sales and business development manager at caroline@mctraining.co.uk if you would like any further information or visit our website at www.mctraining.co.uk

Member News The Ginger Pig

Ten tips on avoiding a flood this winter

What do these companies have in common? The keys to business success Firstly, understand your marketplace and see it from the customer’s perspective. Jenny Parker at ‘Country Attire’ has built her business with a turnover of nearly £10m p.a. and a staff of just 30 using experience learned from other businesses in her sector.

Secondly, Tim Wilson of ‘Ginger Pig’ turns over more than £13m p.a. from a startup investment of £60, but used a bank loan to scale up.

His advice is to concentrate on quality and protecting standards while growing. Change more but maintain quality.

Thirdly, Chris Gorrell Barnes of ‘Adjust Your Set’ turns over £9m p.a. after 5 years of being in business now with 60 staff. His advice is ‘trust your team. Inspire

them not with what you are doing, but why you are doing it, while taking risks.’ Critical to his success was discovering that many purchase decisions have shifted from selling to buying on recommendation and applying that to develop his corporate video marketing business.

Fourthly, have a clear vision of what you want to achieve. Phil Cleary from ‘Smartwater’ with a turnover of £40m p.a. saw an opportunity to solve a detection problem related to identifying burglars stealing property from homes and offices.

‘Knowing everything about the problem you are trying to solve requires vision to turn an idea into a marketable product, with customers ready to buy.

East Surrey College encourages staff to get on their bikes East Surrey College staff will be doing their bit to cut down on car congestion in the town.

Finally, adapt your products as the market changes. Michael Marriage founder of ‘Doves Farm Foods’ which turns over £14m p.a. and a staff of 70 says: ‘Have a passion for your product but don’t be obsessive. Keep an open mind and research carefully. Adapt your products as the market changes’.

What’s the moral of these stories: ‘learn the secrets of business success from established entrepreneurs, have the courage to make bold decisions on calculated risks based on careful analysis, but trust your instincts. Listen to sound business advice based on the positive track records of business advisers, reflect, clarify insights and act accordingly. When success is proven, share that experience of ‘how you made it’ to inspire others to get out there and give it a go.

The college has taken delivery of 4 new bicycles under the Pool Bikes for Business scheme.

Staff will be able to borrow the bikes, 2 of which are folding Brompton bikes, together with helmets for short trips during the day or to try out commuting to work by bike before investing in their own.

The bikes will be serviced regularly by the engineering technicians the college already runs courses for people wishing to know how to service their bikes so has plenty of experience to call upon.

Chris Long, director of communications at East Surrey College said. "We are delighted to have succeeded in our bid for Pool Bikes for Business which we heard about through TravelSmart. Many staff have expressed interest in cycling to work so are really keen to try out the different bikes. We have already had some accomplished cyclists amongst the staff offering to be 'bike buddies' to the less experienced so we expect this scheme to be very successful, particularly in the spring and summer terms"

1. Ensure gutters and downpipes to buildings are clear of leaves and debris and that gullies and underground drains are free running.

2. Check roofs and ensure that missing tiles are replaced and loose flashings are secure.

3. Check valley gutters and outlets to ensure they are free from obstructions. A dead pigeon or build-up of debris could block the outlet, leading to a flood inside the building.

4. Check that all your rain water gullies and gullies for patios, drives and paths are all clear and free running.

5. Check that road and footpath gullies and drains are clear of fallen leaves and debris and have been cleared recently by the council.

6 If you have ditches or a stream running through or adjacent to your property, check that they are clear.

7. If any adjacent stream or ditch belongs to a neighbour or the local authority, ensure the appropriate body is aware of any obstructions, and that they organise clearance.

8 If you live near to a watercourse that has flood defences, are they operational? Have moving parts been greased and tested recently and is equipment ready for use?

9. Check your Buildings and Contents Insurance is up to date and adequate and covers you for flood.

10. When was the sum insured last assessed as it may no longer be sufficient David Lewis is a partner at the Godalming firm Grillo LLP Chartered Surveyors T: 01483 860600 www.grillollp.com.

He regularly carries out surveys on all ages and types of property in the area.

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Member News

Chamber Member announced as regional winners of Small Business of the Year category at the Chamber Awards 2014 Creative Nature is revolutionising the superfood world by creating innovative products and targeting new, uncharted markets.

In 2014 they became the first UK superfood company to be listed in one of the ‘top 4’ supermarkets, as well as creating the only cold-pressed bar to ever win 2 Gold Stars at the prestigious Great Taste Awards.

These achievements have not gone unnoticed in the business world and the 2 person team that is Creative Nature, are delighted to have been awarded Regional Winner in the Small Business of the Year category at the Chamber Awards this year. This category was open to any ‘small business’ that had a maximum of 75 full time employees, but Creative Nature have gained listings in Tesco, Ocado, Giraffe Stop, Revital, Sweden, Poland and the UAE with just 2 (CEO only 25 and operations manager only 27)!

“Winning the Regional title was a huge surprise to us, especially when we are at the lowest end of

the employee count! To win the overall title though would be the ultimate reward and show that endless hard work and determination of a truly small business can be recognised on a national scale.” Julianne Ponan, CEO and Owner, FSB Young Entrepreneur of the Year 2014.

So, some background on the products that have made Creative Nature such a force to be reckoned with; only the highest quality raw ingredients are sourced, ethically, from around the world and then packaged into premium, recyclable cardboard tubs (not bulky grip seal bags like other superfood companies). There is a range of organic and wildcrafted wholefoods, powders, capsules and award-winning snack bars, providing Creative Nature with the broadest range of any superfood company in the UK. The range of 4 cold-pressed snack bars are truly unique, blending superfoods with bold raw flavours.

Historic Farnham Castle hosts the prestigious wedding industry awards Historic and beautiful Farnham Castle is delighted to be hosting the regional final of The 2015 Wedding Industry Awards on 25th November.

The Wedding Industry Awards recognise and reward excellence in the wedding industry and the regional final that Farnham Castle will be hosting covers the whole of London and the South East.

The best venues and wedding industry suppliers have entered, been voted for by past clients and judged by an impartial panel of renowned wedding industry experts.

Damian Bailey founder of The Wedding Industry Awards said, “TWIA are delighted to be hosting the regional final at such a quality location as Farnham Castle, in keeping with the prestigious nature of the awards”.

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The winners, in 26 categories that cover all aspects of the wedding industry from venues to photographers, from florists to DJs, will be announced at the ceremony on 25th November.

Indeed, Farnham Castle itself has entered the ‘Best Town or City Venue’ category. Olivia Pratt, Farnham Castle’s venue manager said, “We are delighted to be hosting the awards and we look forward to welcoming all our wedding industry colleagues on the night and showcasing Farnham Castle to people that share our desire for quality”.

Farnham Castle sits in a spectacular and unique location overlooking the beautiful town of

Farnham. As well as being a stunning wedding venue, it is home to a world-renowned intercultural training business and offers facilities for meetings and events. Members of the public can also enjoy the castle by visiting the historic

Norman Keep and at certain times, guided tours of the Bishop’s Palace.

For further information visit: www.farnhamcastleweddings.co.uk

Member News

Party celebrates partnership between Loseley Park and Caper & Berry On the 23rd October 2014 70 people attended a party at the Tithe Barn at Loseley Park to celebrate the partnership between leading Surrey-based catering company Caper and Berry and Loseley where C&B are the new exclusive caterers.

Loseley Park hosts 100 weddings a year and also offers fine dining for special family occasions and corporate events.

Owner, Michael More-Molyneux, told the guests: “We have 100,000 visitors here a year with 10,000 visiting the house and the garden wanting tea and cakes. We also hold 100 weddings where they want something more substantial.

“You have to keep raising the bar, and catering is a very important part of that. So we’ve joined forces with C&B who are full of enthusiasm, imagination and new ideas. It’s very good to have them here.”

Caper & Berry’s founder, Tim Brennan, responded: “We’re proud to be appointed as the exclusive caterer at Loseley Park, which is something we’ve coveted for a long time. I hope it’s going to be a long and prosperous relationship for us both, and that you’ll have parties and functions here. “

C&B have a fine pedigree in weddings and have gained an excellent reputation delivering wonderful events throughout London and the South East for the last 10 years.

Whether you are planning a traditional wedding breakfast, a lavish barbecue or delicious canapés, Caper and Berry take care of every detail to ensure that guests have a memorable experience.

C&B understand that each wedding and event is special and unique, and their team of chefs can create personal and bespoke menus taking prime local, seasonal produce and designing mouth-watering, imaginative dishes that will make sure your day is one to remember. www.loseleypark.co.uk www.caperandberry.co.uk

“C&B have a fine pedigree in weddings and have gained an excellent reputation delivering wonderful events throughout London and the South East for the last 10 years.”

Make festive greetings mean more with an e-Christmas card from Surrey Care Trust Local charity, Surrey Care Trust, has launched a range of festive e-cards for Christmas 2014.

The range features six attractive designs which can be personalised with a corporate logo and a greeting.

Sending a Surrey Care Trust ecard not only helps raise funds to help tackle disadvantage, social exclusion and hardship in local

communities, but is an environmentally friendly alternative to a traditional card.

Surrey Care Trust helps local people whose low skills make them vulnerable to unemployment and hardship.

The charity supports, inspires

and motivates people to improve their practical and personal skills that can make a huge difference to their life chances and to their ability to sustain employment and make a positive contribution to society in all sorts of ways.

“Sending a Surrey Care Trust e-card not only helps raise funds to help tackle disadvantage, social exclusion and hardship in local communities, but is an environmentally friendly alternative to a traditional card.”

To order an e-card, or for more information, visit www.surreycaretrust.org.uk/support-us

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Spotlight On

Spelthorne is on the up Spelthorne may be small in size but in the stormy waters of the global economy, business in the area is riding a wave of unprecedented success.

With its beautiful riverside setting, fantastic new developments and excellent connections to London and Heathrow Airport, Spelthorne offers the ideal balance of business environment and lifestyle.

Staines Bridge In 2013, the borough was placed 13th on the UK Index of Competitiveness, jumping a whopping 52 places from 65th in 2010.

This meteoric rise is remarkable and proves that Spelthorne punches well above its weight.

What is it that is proving so inviting to potential investors and businesses?

Firstly, the location couldn’t be more perfect with its excellent transport links. Spelthorne is only ten minutes from Heathrow Airport’s Terminal 5 and as little as 30 minutes away from London Waterloo. The M25, M3 and M4 are all within easy reach.

“Due to the on-going support of the Borough Council, our neighbours and the wider community, we have been able to grow our business footprint and consolidate our international businesses in one location, a remarkable accomplishment for a company of our size. We remain committed to the safety and prosperity of Spelthorne.”

BP continues to invest in Spelthorne, recently opening their “state of the art” learning centre to train staff from all around the world, opening doors for future expansion in other areas of the local economy.

Some of the world’s most successful companies call Spelthorne home, including BP, Shepperton Studios, Wood Group Kenny and the new and welcome addition of major air services company Dnata.

Explaining his reasoning for moving Dnata to Spelthorne, CEO Gary Morgan said: “When embarking upon our Dnata City project, many factors were considered to be critical to the future success of our £100m investment.

“It became apparent that we needed a council/ business partnership that could help us deliver our ambition, not only create a great environment for our clients, but also to generate jobs and add to the future economy of the borough with which we operate. Spelthorne Borough Council met all our needs.

Mikhael Newman, BP’s reputation director gave a glowing endorsement, saying: “Spelthorne has been home to our International Centre for Business and Technology (ICBT) for almost a century due to its advantageous position close to major airports, London and the South East corridor. dnata

12 theChamber

dnata - inside

“It became apparent that we needed a council/ business partnership that could help us deliver our ambition, not only create a great environment for our clients, but also to generate jobs and add to the future economy of the borough with which we operate. Spelthorne Borough Council met all our needs.”

BP Building “They were supportive from the outset and helped us clearly define our construction project to benefit both our business needs, and support the local community.”

Being able to boast large successful businesses from all sectors of the economy, has other advantages.

It breeds a confidence that Spelthorne is a safe place to do business. Many small and mediumsized enterprises (SMEs) will feel confident that they have a platform to grow and prosper in Spelthorne.

Through the Spelthorne Business Forum, local businesses and the council have found a fluid partnership to help connect businesses together, providing superb networking opportunities as well as invaluable business support.

Spelthorne is constantly looking to encourage economic development. The borough’s principal town of Staines-upon-Thames has recently achieved Step-up town status from the Enterprise M3 LEP stating that is “on the cusp of becoming a real centre for enterprise and investment.”

Perhaps above all of this, Spelthorne is a fantastic place to live. Sandwiched between Surrey and Greater London, Spelthorne provides the best of both worlds.

The town of Staines-upon-Thames is full of character and heritage, offering a beautiful, leafy backdrop with smart bars and restaurants resting upon the banks of the Thames, perfect for summer evenings.

Elmsleigh Centre, Staines

The town has a bustling retail centre with regular market days, and with the Elmsleigh shopping centre approaching the next phase in its

High Street, Staines development, the future town experience will only get more exciting.

The Council has enterprising plans to build on these strengths and maximise the river frontage of Staines-upon-Thames through an ambitious regeneration programme.

theChamber 13

Members News

A Chance Meeting at a Chambers’ Event Henchards' Ian Parker met with Wayne Johncock from SALACA at a Surrey Chambers networking event held at Foxhills last year. They struck up a conversation that quickly developed into a working partnership that has had significant successes with projects won with clients from the UK, Europe, USA and Asia.

Henchards works with owners of small to medium sized companies to help them build a more valuable business by increasing profitability, identifying growth strategies or preparing the business for sale.

As a new enterprise established in 2012, the initial focus of collaboration was on Henchards helping to define the proposition for the SALACA business, specifying the services to be made available and identifying the primary target clients. This resulted in a clear business plan focused on helping corporate clients in the energy and utilities sectors with business transformation programmes using SAP enterprise applications. Underpinning the plan was the development of a

marketing plan and forecast for the first two years of trading.

This planning was informed by understanding the vision for the business and Wayne’s personal ambitions for building SALACA. As with all of Henchards’ clients the focus, priorities and activities of the business are developed from drawing out the true purpose behind the business owners’ motivation for establishing and running the company. For most people the business is a means to an end rather than an end in itself.

With the marketing plan in place the nature of the relationship between SALACA and Henchards evolved. With large clients and significant projects at

As a landlord of residential property there are some important changes that you need to be aware of Renewals basis for unfurnished rental properties - as from April 2013 the tax concession which allowed landlords of unfurnished properties to claim tax relief for the cost of replacing stand-alone white goods and furniture/furnishings in an unfurnished property has been removed. HMRC is monitoring the impact of the change.

New Capital Gains Tax (CGT) charge on non-residents selling UK property – under current legislation, generally speaking, non-residents are not liable for CGT should they sell residential property situated in the UK (subject to anti-avoidance provisions). The Government has announced that from April 2015, for gains arising from that date, CGT will be charged on non-residents’ gains on UK residential properties.

This policy change could also have an impact on UK residents, as there is a proposal to abolish the ‘main residence election’ – that is, the ability to nominate which property is to be treated as the main residence where a taxpayer has more than one ‘home’.

14 theChamber

The consultation proposes that rather than having the ability to elect which property is to be the main residence, this will be determined by fact.

Private Residence Relief – the final period of exemption for CGT private residence relief has been reduced from 36 to 18 months (in most cases) as from 6 April 2014.

Self Employed Class 2 National Insurance Contributions (NIC) – HMRC ‘appear’ to be having a change in attitude towards private residential landlords. Over the last couple of years, HMRC have been starting to issue demands for Class 2 NIC to property landlords. In recent correspondence HMRC have stated that “the taxpayer may be considered as self employed through his property income, and as such may be liable to Class 2 national insurance contributions.”

If you wish to discuss the above, please contact simon.boxall@wardwilliams.co.uk

stake the sales cycle for SALACA can be lengthy. To help minimise the sales cycle and optimise the sales successes Ian provided direct support to Wayne with preparation for sales meetings, proposal documents, contracts and pricing.

Reflecting on the past year Wayne Johncock said, “I really needed an experienced adviser to make sure that I looked after the important basics in growing a business. Ian has all of the qualities I needed; he is focussed and understands what is required at each step in the process. He has helped me a lot, and now I see I have an abundant pipeline that I never would have thought possible in such a short time.”

There's value in your old Mobile Phones

As mobile technology progresses, so the functionality, usability and convenience of mobile devices gets better. This also means that the need to upgrade is constant, which can become expensive.

Those who fear the costs involved in upgrading may be surprised to learn that they can, in fact, save money by simply recycling their old devices.

By opting for a part exchange of their old phones, customers can get the ones they want for less. The fact is,old devices are not without value. Mobile B2B Partners is a company that specialises in the repair, recycling and resale of mobile devices, and many of their customers have already benefitted from this kind of deal. The company offers a simple recycling service that allows customers to get a price for the devices they

have, and if suitable, get money back. For those who want another affordable solution, Mobile B2B Partners also offers the option to buy used kits instead of new ones.

Customers can choose from a wide range of warrantied, high quality, used B grade working mobile and smart devices; all with a 12 months warranty.

So, don't let those old phones gather dust. They may be just what you need to get the best upgrade deal for you.

For more information call 01372 844491 or visit www.mobileb2bpartners.co.uk

Legal

Keeping up with employment law changes 1 October 2014 saw an influx of new employment laws dealing with fathers’ rights, equal pay, more protection for reservists and an increase in the national minimum wage. Emily Chalkley of Charles Russell Speechlys has summarised them here for us. “qualifying relationships�. This new legislation has anticipated that the modern day family takes many different forms and there may be situations where the mother’s partner is not the child’s biological father. From 1 October both employees would be permitted to take time off to attend the same appointment. As there are still some grey areas, employers should consider adopting a clear policy of how such requests will be dealt with and the parameters for refusal.

Employment tribunals must order equal pay audits Greater sanctions have come into force to encourage employers to carry out equal pay audits. As part of a new tougher regime, employers found in breach of equal pay legislation can be ordered by the Employment Tribunals to carry out an equal pay audit and make the results of that audit public.

For employers, carrying out an equal pay audit is often timeconsuming, expensive and

Antenatal rights for fathers and partners Working fathers now have the choice to take unpaid time off to attend up to two antenatal appointments (lasting no more than six and a half hours each).

Antenatal rights for fathers will be available for employees who are in

Surrey

Adult Learning

complex. One of the most stringent measures in the new law, is that the Employment Tribunal can order employers to publish the results of the completed audit on its website within 28 days. Employers are recommended to take pre-emptive action such as reviewing pay processes and carrying out a pay review to reduce the risks of successful gender pay claims, and engaging an external expert to carry out the audit because if exercised properly and in a non-discriminatory manner, the pay audit can actually provide as a defence to an equal pay claim, if carried out within 3 years prior to the claim.

Other changes which came into effect on 1 October 2014, include ensuring reservists are better protected against unfair dismissal by the removal of the statutory qualifying period for unfair dismissal if it is connected with an employee's membership of the Reserve Forces.

Before now, reservists were at a considerable disadvantage when pursuing a claim for unfair dismissal

as a period of call-up did not count towards the two year qualifying period needed to bring a claim.

Finally we have now seen an increase in the national minimum wage, in term of the standard rate for those aged 21, increasing from ÂŁ6.31 to ÂŁ6.50 an hour. If employers are found to be in breach of the national minimum wage HMRC officers can issue a notice of underpayment, which requires the employer to re-pay employees in arrears and pay a financial penalty to the Secretary of State of up to ÂŁ20,000.

The above is a general overview and independent legal advice should be sought for your specific concerns. Our Legal Update is available on the Surrey Chambers website if you need a more indepth analysis of these laws. If you require further information in relation to the points raised in this article you should contact Emily Chalkley, employment specialist at Charles Russell Speechlys LLP.

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theChamber 15

Ask the Expert

Handle your own PR PR (Public Relations) is an area that most people have some awareness of but often not enough to confidently carry out their own campaigns.

Getting started Many businesses don’t have the budget to engage traditional PR agencies, preferring to invest in advertising or other channels. PR can be a cost effective way to raise your profile and communicate with your target audience. It involves identifying the central elements of your product, your core targets, optimum channels and presenting information in a form that your chosen media outlets are prepared to consider. You may be surprised at what can be achieved in-house if you understand what is involved.

You might need a little bit of coaching to develop the best angles and to ensure you are setting off in the right direction.

Taking it to the next level Companies who take PR seriously understand it is a lot more than a few press releases. At its best, it

involves every single aspect of your company’s communications, internally and externally, from how people handle initial enquiries, through to branding, collateral, online presence, sponsorship, social impact and events. Large organisations put a lot of effort into their communications strategies for good reason, and if you are looking to expand your company, it could be a good time to consider a longterm, scalable PR solution.

If you have enjoyed some PR success, have you found it hard to keep up the momentum whilst running the core activities of your business? There are ways to maintain traction and follow up on your success by either employing a dedicated PR practitioner in-house that, whilst effective, can be expensive, or by engaging external expertise to run a well-defined

campaign, which can work much better. PR works best when somebody in-house is actively engaged providing information to an external expert who brings a wealth of relevant contacts and expertise in identifying the most effective way to present your message.

Going international If you’re selling overseas, you will

want your message to have the appropriate impact whether you are selling directly or through agents and distributors. Don’t miss the opportunity to increase your ability to gain traction by supplying quality information and engaging in international media campaigns which are adapted for the local territory and delivered through the optimum local channels.

www.handleyourownpr.co.uk offers step-by-step advice for companies who want to start their own PR campaigns.

If you need some extra help, you can buy coaching and copywriting in affordable packages as well as curated media lists covering the top 20 areas in business that are surprisingly reasonable.

We can create bespoke lists for companies seeking publicity in specialist areas, and we operate internationally so can help you with campaigns in the USA and Australia.

If you’d like to have a no-obligation chat about any aspect of PR, drop an email to helen@handleyourownpr.co.uk or call 01372 747565 and speak to Bernie or Helen who are both very experienced PR consultants.

Looking for FREE training and investment to help you cut business costs?

Travel SMART can help with: • Free eco-driver training for your staff • Free cycle parking for your workplace • Free match funding for cycle facilities like lockers and showers • Big savings on cycle training, bike hire and car club membership

Smarter travel choices make good business sense Visit travelsmartsurrey.info for more information Surrey County Council working in partnership with other local organisations. Travel SMART funding is provided by the Department for Transport.

16 theChamber

Member News

Charles Russell Speechlys celebrates move to larger premises Charles Russell Speechlys, the newly-merged Charles Russell and Speechly Bircham law firms, marked their move to new Guildford offices with a series of celebratory evenings.

The events, in the new offices at One London Square were attended by clients, members of the local business community and VIP guests including Dame Sarah Goad, Lord Lieutenant of Surrey, Councillor David Elms, Mayor of Guildford, and Anne Milton MP. Duncan Elson, Guildford Office Head, told the guests about the firm’s substantial growth in Guildford over the past 15 years from offices in Quarry Street and North Street and then subsequently to larger offices in Buryfields House.

He said: “Growth in our staff numbers has been exponential. We are now at 130 in One London Square and we continue to expand,

thanks to the high reputation of the services provided by the dual commercial and private client teams. I am immensely proud of the teams, all of which contain individuals recognised as leaders in their fields in the legal directories.”

Anne Milton spoke of the important role larger firms like Charles Russell Speechlys play within the local and South East economy. They attract and retain talent whilst also providing valuable services to larger companies from a local base. They are the engine of employment and keep inward investment high within Guildford, Surrey and the South East.

Speaker Patrick Russell, former senior partner of the firm and

From left to right is James Carter, (Charles Russell Speechlys), Anne Milton , Duncan Elson (Charles Russell Speechlys’ Guildford Office Head) and Patrick Russell (Former Senior Partner and member of the Russell family) member of the Russell family, highlighted the firm’s long and eventful history and underlined the importance for professional service firms to have strong relationships with the local business and professional community.

The newly formed Charles Russell Speechlys has 170 partners and a total of 500 staff, placing the firm well within the top 30 UK law firms.

More information can be found at www.charlesrussellspeechlys.com

The benefits of being a South-East startup member of the Chamber VENNCOMM takes Holiday Heat is an award winning, independent travel agent based in Addlestone in Surrey.

I am delighted to announce we became members of the Surrey Chambers of Commerce last month and already it has made a big impact on the business and myself.

In only four weeks, I have had the pleasure of meeting a variety of likeminded business people at some amazing venues.

This includes being a guest at the home of Michael More-Molyneaux at his breathtaking Loseley Park historic stately home; been taught a few golf tips at the picturesque Foxhills Country Club whilst enjoying an evening BBQ and had a wonderful afternoon’s networking at the exclusive five star Pennyhill Park country house, whilst enjoying their unrivalled spa facilities.

Clearly, being a member of the Chambers of Commerce is not always going to be this glamorous, but taking the luxurious venues aside, the positive effect of meeting and discussing business with fellow

directors, business owners and company employees has been outstanding.

In addition, the fantastic support and advice given by every single member of the team at Surrey Chambers of Commerce has been exceptional.

Already, I am wondering why it has taken me so long to join the chamber when I can see the positive impact of being a member has had on my business.

During my day to day business life I will recommend joining the chamber to anyone who has not yet taken that step.

I would like to say a massive thank you to everyone who has welcomed me and I will make sure that I continue to involve myself in all the various events and make use of the huge variety of resources the chamber has to offer.

Julie Osborne, Director, Holiday Heat

Dreamforce by storm It isn’t every day that a UK startup heads to San Francisco to rub shoulders with the technology elite but that’s exactly what VENNCOMM did for the annual Dreamforce conference, hosted by Salesforce.com 1400+ conference sessions, 145,000 attendees, product keynotes, networking and parties were all on the agenda with VENNCOMM sending 3 members of their 6 man team to demo their product solution. So what is it they do and why Dreamforce?

VENNCOMM have developed BLAP - a mobile App for creating and managing Instant * Mobile * Free business-grade group conference calls with no dial-in, no pins, single touch entry and single touch re-join. Users can also schedule calls, call predefined groups, record calls and then play back those recordings from inside the App. Calls can be made to mobiles or landlines, nationally or internationally with BLAP using contract bundled minutes. The other great facet of the App is that it doesn’t require a constant data connection and doesn’t use voIP.

BLAP For Salesforce was a natural extension of the product and enables Salesforce.com Sales Cloud Users to create instant or scheduled calls directly from inside Salesforce. So why Dreamforce? With 145,000 attendees all in one place it was the perfect opportunity for VENNCOMM to confirm product market fit and engage first-hand with prospective customers. From speaking to the team it seems the event was a great success from both a knowledge perspective and from having open access to some senior players in the technology space.

To contact VENNCOMM about how BLAP can make a difference for your company please contact Peter Whiting, Head of Indirect Sales, at peter.w@venncomm.com.

theChamber 17

Health and Wellbeing

How Mo can you go?

Doctors are encouraging manly moustaches this month as the Guildford Private General Practice launch Wellman check up’s for Movember.

Your GP’s: Dr L Linsky, Dr F Meurisse, Dr L Selby & BMI Consultants: Mr J Davies, Dr T Lopez.

Men rarely talk about health issues, and are less likely than women to go to the doctor, meaning often easily treated conditions are at risk of going undetected and worsening. Most men will keep a keen eye on servicing and maintaining their car, but can the same be said for their health?

Movember aims to raise awareness and funds for men’s health charities and in support of this The Guildford Private General Practice has put together New Wellman checks to help men look after themselves.

The doctors at the Guildford Private General Practice are also particularly experienced in assessing male specific issues such as prostate problems,

erectile dysfunction and low sex drive. They have the advantage of longer consultation times and being based at BMI Mount Alvernia Hospital, they have direct access to specialised investigations and an experienced consultancy team.

The New Wellman packages aim to give you piece of mind and fast access to onward referral if needed.

Under the Bonnet Includes a full testicular and prostate examination, PSA test with counselling, urine check to look for microscopic blood (a sign of possible bladder cancer) and glucose (a sign of diabetes) and a flow rate to assess the prostate. Price £99

Full Service Offers the above plus: chest and abdominal examination, cholesterol, kidney and liver tests and testosterone levels.

This detailed well man check involves an hour with the doctor and is designed to pick up cardiac risk factors, diabetes, and male menopause issues.

Price £199 The Tune Up This package involves a half hour discussion with the doctor specifically looking at helping with anxiety, depression and stress. Price £75 For more details on Movember Wellman checks go to www.thegpgp.co.uk or phone 01483 826367 to book an appointment.

Promoting a healthy work environment through music “Drum your business happy” The profound benefits of playing and creating music have been extensively researched, revealing a host of positive outcomes in the areas of physical and mental health therapy.

It’s no surprise to Sean Quinn, percussionist and founder of Drumheads, that so many people are seeing music as an important tool to promote health and wellbeing in the work place.

As companies become more invested in finding new ways to promote a healthy work environment, interactive events and creative workshops have become an increasingly popular element of Corporate and Community development.

“Percussion is one of the most immediate and accessible instrument groups. The dynamism, fun and team spirit naturally created by hand drumming as a group, make this medium a great building block for exploring many areas relevant to the working environment. With these tools we can approach problem solving, promote positive interaction, help to

18 theChamber

build relationships within a group and encourage the ability to rise to new challenges”, says Sean.

Max Sinclair, MD Eurohypo explains; “It was a great interactive activity to do for a team building exercise. We really liked the fact that everyone could participate to make the day a memorable experience for the company”.

Drumheads are also committed to working in schools and the wider community delivering courses and large scale musical productions.

Jeff Lloyd, Head teacher Robin Hood Primary School Kingston says, “Through music, Sean has transformed the learning experience for the children in our school, which has developed their confidence in other areas of the curriculum”.

For further information visit www.drumheadslive.com

“I didn’t think going private was affordable until I found Spire Self-pay” Margaret Gallagher, previous Spire Self-pay patient

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Health and Wellbeing

North Downs Hospital helping reduce staff absenteeism Muscle and Joint pain account for almost half the sick leave in the UK and Europe (Fit for Work Europe, The Work Foundation, 2009). This costs UK business over £7 billion is non productive time.

Therefore firms are looking at innovative ways of supporting their employees in order not only to maximise productive time but also to enhance employee engagement and benefit packages.

At North Downs Hospital we work with a number of local businesses to assist them with developing packages to reduce the impact of this cost.

North Downs Hospital is recognised by all the major insurance companies which allows us to work with organisations who already provide their employees with health insurance and also develop

packages for local companies that may want a more specific and bespoke offering for their employees.

North Downs have an extensive team available in offering bespoke care packages depending on the needs of the individual business or individual, whether a one off treatment for a specific problem or a complete package.

Our team have a robust system to ensure that referrals are seen by the most appropriate consultant specialist be this pain management, rheumatologists,

radiologists or orthopaedic surgeons.

Working alongside our excellent consultant team, the hospital also employee a team of General Practitioners, Physiotherapists and nursing teams which enable us to offer a complete Multi-disciplinary team (MDT) approach to ensure that your employees get the earliest possible diagnosis and the best course of treatment allowing them to return to work as quickly as possible, keeping them free from pain and reducing the cost to your business.

Having this MDT approach means that we can offer a one stop service for your business, reducing the need for repeat tests and investigations, either at the hospital or in some cases at your place of work.

For further details on how North Downs Hospital may be able to work collaboratively with your organisation or to arrange an informal meeting please contact Nicola Morgan, Sales and Marketing Manager on 01883 337449 or email nicola.morgan@ramsayhealth.co.uk

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theChamber 19

Precision-engineered value from Audi Audi A4 Saloon SE Technik

Colbornes Audi Fleet Department 507 London Road, Camberley, Surrey GU15 3JE 01276 944484

colbornes.co.uk/audi/new-car-offers Official fuel consumption figures for the Audi A4 Saloon 2.0 TDI ultra 163PS SE Technik manual in mpg (l/100km): Urban 56.5 (5.0), Extra Urban 74.3 (3.8), Combined 67.3 (4.2). CO2 emissions: 109g/km.

Standard EU Test figures for comparative purposes and may not reflect real driving results.

Precision-engineered value from Audi Audi Q3 S line Plus

Colbornes Audi Fleet Department 507 London Road, Camberley, Surrey GU15 3JE 01276 944254

colbornes.co.uk/audi/new-car-offers Official fuel consumption figures for the Audi Q3 2.0 TDI 177PS quattro S line Plus S tronic in mpg (l/100km): Urban 40.4 (7.0), Extra Urban 53.3 (5.3), Combined 47.9 (5.9). CO2 emissions: 156g/km.

Standard EU Test figures for comparative purposes and may not reflect real driving results.

20 theChamber

International Trade

BCC International Trade Fair

By Jairaj Rehill and Sam Carter, Tomlinscote School On Thursday 9th October we were invited by Surrey Chambers of Commerce to attend the British Chamber of Commerce’s annual international trade conference at ‘The Brewery’ in London.

The main focus of the conference was to bring together new and growing exporters, policymakers and business leaders, to meet BCC’s UK and overseas network and get connected to opportunities around the world.

At the conference there were a number of figurehead speakers who discussed the importance of world trade, mainly exporting for Britain.

They discussed a variety of points focusing on how trade overseas can provide huge opportunities for growth and success to small and medium sized businesses. To follow up there were also case studies presented by successful British exporters that shared their experiences in an attempt to highlight key problematic areas for others.

During the day there were also expert masterclasses from established and growing exporters, these included talks from entrepreneurs such as: Theo Paphitis (former Dragons Den star), Anya Hindmarch (one of the UK’s leading fashion designers) and Louis Barnett (a chocolatier and one of Britain’s youngest entrepreneurs).

The event offered the opportunity to meet these wonderful speakers as well as hear from BCC network experts from all over the world;

including places like Romania, Vietnam, Egypt, Nigeria, Brazil and Chile. Market specialists such as DHL and Barclays were also present to give first hand advice and guidance to growing exporters. The event on a whole was a great opportunity to network with delegates and representatives, as well as gain useful information from the varying global Chambers of Commerce.

Jairaj Rehill, sixth form student at Tomlinscote School, “Before the event I hadn’t a clue about the world of exporting and the views that came with it, the event opened my eyes and inspired me to get a move on taking my own entrepreneurial spirit and make something of it.”

Sam Carter, sixth form student at Tomlinscote School, “There were so many people at the event who inspired me, and have taught me how important the world of business is to everyone. The event helped me to find out about different career paths that used my passion for languages and the need for women in business.”

We are both very grateful to SCC for giving us this wonderful opportunity.

Why trade in China?

Surrey Chambers of Commerce is delighted to be hosting a panel event in partnership with the ChinaBritain Business Council entitled ‘Why trade with China?’

Location: Farnham Castle, Farnham Date: 26 November 2014 Time: 17.00 - 20.00 Price: Members £10 Non Members £20 The event which will be held at Farnham Castle Intercultural Centre will offer delegates a fantastic insight into trading with

China, the advantages of taking your business overseas, the importance of understanding cross cultural issues, case

studies from businesses who have traded in China followed by an interactive Q&A session with our panel of experts.

theChamber 21

24 Hours with

Chris Veale : Working long hours to make life easier for small businesses Chris Veale starts his working day early because the nature of his company’s work means that it is a truly international business.

“New customers are often in the planning stage when they contact us so we are constantly updating the website with relevant new information about how to make importing goods as easy as possible.”

He started Shippo six years ago in 2008 with the aim of making sea freight easy for small businesses who do not have enough material to fill a full container.

The company has proved a success which means that Chris begins work at 7am.

He said: “Most of my customers are importing their products from China so I’ve got into the habit of starting work as soon as I wake up.

“I’m not a morning person so I insist on no Skype calls at this time as I value my customers!

“China are well into the afternoon at 7am here so time is of the essence

to take care of anything urgent whilst they are still working.

“I normally sit in bed and take care of any urgent emails that have come in from Asia overnight before my wife tells me that proper businessmen don’t work in their boxer shorts!”

Come 8am he’s on his way to work.

Chris said: “I’ve only got a short commute so I’ll often cycle to the office in Redhill for 8am.

“The first couple of hours are almost exclusively dedicated to arranging shipments from Asia. ”I’ve just taken on an apprentice whose job it is to ensure that our customers know exactly where their

goods are all the time. Some of them may have their life savings invested in a pallet of products on a ship somewhere so it's important that they are kept updated.

“Employing an apprentice has been fantastic. We sit down regularly to discuss ways to improve the service and his fresh perspective is great.

“New customers are often in the planning stage when they contact us so we are constantly updating the website with relevant new information about how to make importing goods as easy as possible.

“As I’m sure is the same for all small business owners the vast majority

of my day is taken up with just running the business so I really value a bit of thinking time.”

Given that running a business is such an all-consuming occupation, his thinking time usually happens at the end of the working day.

Chris said: “I generally go for a run at about 6-ish. I find it good for generating ideas.

“We don’t ship as much from the US as we do from China but once I get back from my run there is still work to do and I’ll often have a few US-based queries to handle as they get their teeth into the working day.”

”I’ve just taken on an apprentice whose job it is to ensure that our customers know exactly where their goods are all the time. Some of them may have their life savings invested in a pallet of products on a ship somewhere so it's important that they are kept updated.”

22 theChamber

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theChamber 23

24 theChamber

Finance

Business Valuation - the impact of risk factors Many businesses rely heavily on a few key people or customers. Losing them would affect sales, profits and ultimately business value. But by how much? Risks like these are one of the more difficult factors to evaluate when determining a company’s value.

“If you rely on one supplier it may be difficult to maintain profit margins if they change terms or prices. An honest evaluation of current and alternative supplier contracts will provide a basis for evaluating the strength of your cost base, and consequently your profit margins.”

Some factors can be controlled, but the harsh reality is that most are beyond our control.

However, the good news is that even though you cannot control the likelihood of an event occurring, you can create contingency plans to reduce its impact on the bottom line. This type of risk management can be used to increase the value of your business.

For example, say you rely heavily on one customer or supplier. You cannot force them to remain loyal to you, but you can become less reliant on them by broadening your customer or supplier base.

Similarly, if the issue is overreliance on one staff member, you can spread the workload across other staff. Additionally, documenting key processes will also ensure that business critical information is not held inside one person’s head.

However, all too often the business owner is the key person. If that is the case, create resilience by strengthening your management team and develop a succession

plan to manage the transition for their exit from the business.

To identify the major areas of risk in your business, you need to carry out an evaluation exercise. For example, one person may manage your key customer accounts, but if they leave does that mean all your customers will walk?

To evaluate this risk, consider what would happen if they left. Which accounts might be kept and which are at risk? Then estimate by how much your sales projections would have to be revised downwards.

Similarly, if you rely on one supplier it may be difficult to maintain profit margins if they change terms or prices. An honest evaluation of current and alternative supplier contracts will provide a basis for evaluating the strength of your cost base, and consequently your profit margins.

After assessing the impact these risks might pose to the business, you need to apply it to the valuation. How this is done will depend on the valuation method chosen.

If valuation is based on a multiple of earnings, risk might be factored in by decreasing future sales or gross profit margins to reduce maintainable earnings. Alternatively, if sufficiently accurate forecasts are not possible, risk could be factored in by applying a lower multiple to current earnings. Whichever is chosen, it is important to ensure that the impact is not duplicated.

As a final point, it should be remembered that the circumstances surrounding a valuation will come to bear on the risk analysis. For example, when an owner sells their business, they seek to maximise price by transferring strategic relationships over to the buyer. But in an estate valuation, the owner is deceased.

Even if there was a succession plan, there may not have been time for an orderly transition of relationships prior to death, and this would have to be factored into any valuation.

If you would like to discuss the topics raised in this article please contact Terence Gale on 01372 366162 or email tgale@menzies.co.uk

Management and employees, a forgotten source of investment?

When management invest in equity using share plans, both the business and investors will benefit from the renewed focus on growth.

Often companies overlook one set of investors who know the business well and want to work with the owners to grow the business. These investors are the management team.

A number of attractive ways exist to offer equity to management and other employees, using HMRCqualifying share plans. These plans have tax benefits for both employees and the company. Most trading companies should be able to find a plan that suits their needs.

Some companies are nervous about giving shares to employees or management. Owners are concerned that share plans will dilute control. They are not sure how to deal with leavers who have shares. They fear that unlisted shares are not attractive as there is no liquidity/market for employees to sell shares. Yet these concerns all have relatively simple solutions.

The management team do not need to have a controlling share. Recent changes in Company Law make it easier to buy back shares from leavers. Trusts and other investors can act as a market and now there are on-line markets for private shares.

Similarly, companies should not be concerned about share plans deterring future investors as a good share plan is proof that the company is serious about growth.

To find out more about share plans for your management team visit our website at www.samuelgreenowlaw.co.uk

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Cover Feature Getting your financial support right Good financial advice is crucial if businesses are to survive and the good advisers are the ones who pride themselves on working with their clients in a way which makes them feel comfortable.

Their role is particularly important as firms seek the funding they need to survive and thrive.

Advisors start by finding out what a business needs; it may be help with better financial management or it may be support applying for loans or grants to buy equipment or take on new staff.

With the world of finance support changing all the time, and new Government-backed funds being created, bringing in the services of an expert makes a lot of sense.

Specialist advisers are crucial because they are the ones who know what opportunities are available.

The way they work means an initial meeting when the adviser, be it a specialist financial services company or based within a bank, sits down with the client and draws up a detailed plan based not just on current needs but also looking to the future - maybe even doing a little dreaming with the client!

Key to that is agreeing priorities. What does the client want to achieve in the short term, where do they want to be in the mid-term, what is the long-term vision? Where do they see their company in ten years and what kind of finance is required to make that possible?

Are the newly-created funds applicable, are there other avenues to explore?

Talking through things honestly and sensibly, adviser and client can work together to come up with an action plan which is based on a solid financial platform.

And the good advisers are flexible: they know that, as life progresses and businesses meet changing situations, their client’s needs and priorities will change. That means a financial plan that can be adapted when necessary.

One way of obtaining finance is going to the banks and Government-backed funds but another way for businesses requiring injections of finance is approaching venture capitalists, who are well versed in assessing prospective partners’ financial needs and dovetailing them with their own.

Even in difficult economic times, such an approach should not be dismissed out of hand because a bright idea remains a bright idea and can attract funding to turn it into reality.

Indeed, there are those who argue that difficult economic times are the most important time to invest in new ideas because innovation is a key way of bringing the country out of recession. The history of British business has been illuminated with tales of innovations that arose out of the need to create new markets.

None of it can happen without finance - and that means calling in expert help.

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Helping businesses access the funding they need Gaining access to finance is key for many businesses but sometimes it can feel like the help is not there. The Government and many other organisations, including the Chambers of Commerce, are working to change that and in this feature we round up some of the opportunities.

Voucher scheme backs research Growth Vouchers are a Government programme designed to help businesses grow and develop through strategic advice.

The programme was launched in January this year and has proven to be a real success, with hundreds of businesses throughout England reaping the benefits.

The criteria for applying is very simple, provided you are actively trading in England and have less than 250 employees then you could be eligible. The majority of businesses who apply will receive a voucher.

Eligible businesses are able to apply for up to £2000 match funded, to be spent on obtaining advice in five key growth categories: Finance, recruitment, marketing, digital technology and leadership and management.

Strategic advice provides eligible businesses with a unique opportunity to receive expert guidance from an accredited Growth Voucher supplier. This will support the business to grow, develop and reach its potential. Advice will vary from category to category. Taking finance as an

example a supplier will give the business a financial healthcheck and help create a strategy for growth. The supplier could help a business to: • Ascertain various short, medium and long term finance options available to your business.

• Help you prepare and monitor a cashflow forecast • Gain detailed guidance on writing a robust business plan • Assess costing activities such as supply chains and competitor accounting.

To see how Growth Vouchers have helped businesses, have a look at our case studies, which can be found on our website: www.enterprisefirst.co.uk The programme is a government trial and terms and conditions apply. Further information can be found on the Cavendish Consortium website.

Applying for Growth Vouchers is a simple and quick process and can be done at the website below. www.gov.uk/apply-growth-vouchers

Financial support for apprenticeships Chancellor George Osborne has announced new funding packages to further encourage small businesses to take on more apprenticeships and to support degree level and postgraduate apprenticeships.

A total of £170 million of additional finance will be made available, made up of £85 million in 2014 to 2015 and £85 million in 2015 to 2016, split across the Department for Business, Innovation and Skills and the Department for Education as the initiative covers the 16 to 24 age bracket.

The benefits include: • removing any barriers to smaller businesses taking on new apprentices

Millions go into supporting growth The Government’s Regional Growth Fund (RGF) is investing millions in projects across the country which are designed to create jobs and fuel business expansion.

The RGF is a government pot to create sustainable employment and growth in a wide

Credit scheme helps with exports UK Export Finance, the UK’s export credit agency, recently launched its £5 billion Export Refinancing Facility (ERF).

The ERF will enable UK-based exporters to offer competitive long-term financing to overseas buyers who require loans in excess of £50 million to purchase UK capital goods and services.

ERF is targeted at project sponsors in emerging markets who need long-term loans to finance investment-related capital goods and services for high value opportunities such as large-scale construction or infrastructure development projects.

It allows overseas buyers to access the highly competitive funding of the debt capital markets to refinance export finance loans after their initial funding by the banks.

The new ERF is part of wider UK Export

Enterprise M3 funding There are three additional funding opportunities for business in Surrey, made available through Enterprise M3. They are: * Growing Enterprise Fund: this is a capital fund which is aimed at kick-starting projects which will deliver jobs and economic growth in the Enterprise M3 area. Information can be found at http://www.enterprisem3.org.uk/round-3/ * Enterprise M3 Funding Escalator: these are two funds worth £5.5million – one a loan scheme and the other an equity fund - which are managed by the FSE Group on behalf of

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employers, who have not had an apprentice in the last year, can receive a £1,500 grant for up to the first ten apprentices they employ in their business • the extension of the grant into 2015 to 2016 will ensure apprenticeship take-up by small businesses continues to be supported.

Also, £20 million of new finance is being committed to further support degree level and postgraduate apprenticeships. This is being allocated as £10 million in 2014 to 2015 and £10 million in 2015 to 2016.

This investment will part-fund the training of degree level or postgraduate apprentices, with the rest of the cost of the training met by the employer.

More information is available at www.gov.uk/government/organisations/ department-for-business-innovation-skills range of sectors across the country. It supports areas that are traditionally more reliant on the public sector to increase private sector investment and encourage businesses to expand.

More information is available at www.gov.uk/government/organisations/dep artment-for-business-innovation-skills Finance plans to expand the ways in which it supports UK exports. Another example of this is the £3 billion Direct Lending Facility (DLF).

The DLF will see UK Export Finance lend directly to overseas buyers at the lowest interest rates allowed by international agreements.

More information is available at www.gov.uk/exportrefinancing-facility

Enterprise M3. These funds are aimed at companies which have the potential to deliver high growth and employment opportunities.

Information can be found at http://www.thefsegroup.com/enterprise-m3funding-escalator * Enterprise M3 Skills Support for the Workforce: This is an ESF-funded project aimed at helping SMEs to upskill their workforce.

Information can be found at www.chichester.ac.uk/Employers/ESFFunding-for-Business/Skills-Support-forthe-Workforce/

Auto Enrolment for SMEs arrives April 2015 Reminder that all employers need to act as automatic enrolment enforcement activity increases The Executive Director of the Pensions Regulator, Charles Counsell, issued a reminder to all SMEs on 18 October 2014.

Small and micro employers are being warned to check the date they must be ready to meet new workplace pensions duties and to prepare early.

The latest automatic enrolment compliance and enforcement bulletin published by The Pensions Regulator includes details of how many times the regulator has used its statutory powers. It also has details from recent investigations along with the call to action for small and micro employers.

The regulator continues to communicate with employers about how they should prepare for automatic enrolment as part of its educate and enable approach, including a new advertising campaign launched last week, but will take action to enforce compliance if necessary.

“We know most employers want to do the right thing and comply with the law. Where we take enforcement action by issuing a compliance notice, this gives employers the necessary wake-up call to provide the pensions their employees are due.

“As we deal with smaller employers, we will see more who, despite our message to prepare early, leave it too late or do not comply at all. This type of non-compliance is not acceptable. We expect to see the number of times we need to use our powers increase.”

Matt Ryder, MBR Wealth says that as the number of SMEs to stage over the next 2 years tops 1.3million, the time to process every scheme application is going to lead to a log jam.This highlights the essential need to start planning 12 months before you are due to stage.

Also to ensure that you get the best advice, look for an adviser that holds The Pensions Management Institute’s Auto Enrolment Accreditation.

MBR Wealth has designed a service to help SMEs understand and implement Automatic enrolment. Please visit our website www.mbrwealth.co.uk for more details, or email enquiries@MBRWealth.co.uk with your PAYE ref number for a free staging date check.

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Big Interview

Proud of thriving Businesses Surrey has had a good couple of years economically. Surrey is a vibrant county offering a wealth of diverse business opportunities, from manufacturing to leisure and tourism. There is continued investment in the county including big names that have looked to settle and operate their headquarters from the county - Mercedes Benz World, Pfizer and Toyota. This has presented the county to a wide audience and makes it a prime area for business, so much so that the famous Box Hill was televised on an international stage in the 2012 Olympics.

Director of Corporate Banking for Surrey, Tony Eden, is proud of how local businesses are thriving and has witnessed the rise in entrepreneurial spirit – and his team are playing their part. Here he explains why he wants to see a more old-fashioned approach to banking make a comeback, focused on mutually-beneficial relationships between bank and business.

Tony Eden Director of Corporate Banking at RBS

“Whether you’re an established local business, or just starting out, my team and I strive to help you reach your full potential,” Tony explains. “If local business does well, then it has a positive impact on the local economy, which is important for everyone. It’s in our best interests to work together.”

“We work with all types of businesses, from startups to established companies. Start-ups of today could become the corporates of tomorrow and that’s why we like to build a relationship which enables us to support a business throughout its journey.

“We believe entrepreneurs are the key to helping the local economy grow and prosper - and what’s good for the local economy is good for everyone.

Despite facing challenges, with the impact of the flooding earlier this year, Surrey has had a good couple of years economically.

Tony has an experienced team of relationship managers, to steer local businesses through the good times and bad. They can meet you at your convenience and really get a sense of your business – that way they can work out how to help you the most.

“We’re proud to have a team of dedicated local relationship managers in Surrey who are accessible, face to face or on the phone, to talk and, more importantly, listen. In addition, behind every relationship manager, there is a whole team of specialists making sure that we keep our customers' interests at the heart of everything we do.

“Part of our role involves finance, but we’re eager to show we offer so much more,” Tony explains.

“Every business needs connections to thrive and our network in the local community is full of likeminded professionals and organisations that could take your business further.

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“We don’t do things just because it generates income for us. We are genuinely interested and passionate about helping local businesses and we do what we think is the right thing to do.

That means integrating ourselves into local communities; it means helping.

“We have developed a network of support for businesses, drawing together professionals from many organisations and creating inspiration and support for businesses planning the next stages of their growth.

“Questions from our customers are not limited to finance. I could be answering questions as basic as: ‘How do you employ somebody?’ or it could be: ‘How do you set up some performance management?’ It’s going beyond just talking banking.

Providing Support “Early on, a small business is, understandably, just interested in sales; some just haven’t got the time to devote to other important considerations, such as forward planning and strategy. I’m keen to really add value by providing the support that businesses want.

“All banks give out a message: Write a business plan and be clear about your funding. The difference with RBS is that we have adopted a practical approach.

“I tell my team to ask themselves, every month: 'What have you done that is positive, proactive and visible?'

“If you get that right, the numbers will look after themselves.

“It’s a different mind-set that’s beyond just selling a product. It’s about creating a relationship built on mutual understanding from the start, and this should lead to a relationship that is long lasting.

“Right now, we have a fantastic portfolio of local businesses, from healthcare to retail, from manufacturing to hospitality. Every single one is unique, which is why our packages are tailored to you,” Tony says.

“Whether you’re purchasing new equipment, hiring staff or developing a new product, we’ll sit down with you and guide you through the process. If we can’t help you, we’ll find someone who can.”

Tony knows how much every local business needs support and his team does too. They’re in touch with the local community and they want you to be too.

“You can attend our business events and seminars and develop skills to help you tackle any potential challenges you might face. It’s all part of the service.”

Big Interview

Left to right: Joanna Margus (RBS), Rob Mitchell and Steve Lane (Wild Wood) and Tony Eden (RBS) To keep your business always one step ahead, RBS offers facilities for when you’re on the go, such as 24/7 telephone and online banking. The Surrey team can guide you through the complexities of international banking or help you see the wider picture when it comes to planning for the future, and the bank's online business community, Bizcrowd, is a useful go-to resource.

Real Relationship “I have noticed a difference in the way we operate. If a customer comes to us and says: ‘I need some finance to buy some machinery’, then we haven’t got a good enough relationship.

“What we want is the customer to come to the relationship manager and say: ‘I’m thinking about investing in some machinery.’ Then we’re part of that process. We’re not just advisors, it’s a real relationship.

“We have a duty to be able to connect our customers to the people they need to make their business successful - their success is our success.

“One example where we have demonstrated our support towards is outdoor adventure and activity centre, Wild Wood - a treetop adventure course located in Peacock Wood. Wild Wood is owned by Rob Mitchell and Steve Lane, the duo behind local indoor climbing centre Craggy Island. It provides people of all ages and

abilities with the opportunity to take on different treetop obstacles courses and zip lines and is located in Guildford.

“Relationship Manager, Joanna Margus, worked with Rob and Steve to provide funds through the bank’s Enterprise Finance Guarantee Scheme to allow the new venture to open in May this year.

Rob Mitchell, Managing Director of Wild Wood Adventure said: “RBS has supported us from the very start of this process and has been really understanding of the business and our varied funding requirements. Their approach has been really flexible and they have tailored a specific package to us that suits our needs, providing us with an affordable loan as well as asset finance which has assisted us to purchase all of the equipment we need.”

Joanna Margus, Relationship Director at RBS said: “When Rob and Steve first approached us regarding finance for Wild Wood Adventure we were very impressed with the business idea and their entrepreneurial acumen. The duo has a solid track record of success with Craggy Island and we knew that the same level of detailed thought and passion had been put into this enterprise.

“Now that the business is up and running it is proving to be a real hit with the local community and a much welcome attraction to the area.”

It is rewarding to help customers like Wild Wood succeed in their own goals and help them realise their dreams. This is just one example and we would encourage other start-ups to follow in their footsteps and approach us with a credible business plan to help them reach their full potential.

Personal Touch Tony speaks about the impending acquisition of RBS, “We’re launching a ‘new’ bank for UK personal and business customers, Williams & Glyn. It has a good heritage in UK banking and will provide retail and business banking services to customers via its network of 300 branches around the country, as well as online, on the phone and via mobile services.

“Williams & Glyn can offer a brilliant combination of a trusted, old-fashioned, personal touch, plus all the benefits of modern, on-the-go technology.

“We’ve asked customers to help in designing and building the bank, so we’re confident we’re offering what they want, right from day one.

“With business and consumer confidence rising, now is a good time to come and talk to myself and my experienced team at RBS in Surrey.”

Tony Eden BA (Hons) Director RBS Corporate Banking Surrey, W.Sussex & N.Hants Phone: 07780 595857 Email: tony.eden@rbs.co.uk

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RBS is pleased to support local businesses To find out how we can support your business, contact Tony Eden, RBS Corporate Banking, Director, Surrey, W.Sussex and N.Hants on 07780 595857

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Finance

Do you look at your numbers every month?

Do you do anything as a result of seeing them? Or are they a necessary evil, only good for reporting to the tax authorities?

In this first article in a regular series over the coming months, we’ll show you how you could be using monthly management information to build an even more successful business.

Report No. 1: Monthly Profit and Loss Account

Cash is King! But cash isn’t the same as profit ...

• The truth: The profit and loss account shows you whether you’re actually making any money or not, and is not dependent on who has paid you (or not) and who you have paid (or not). This is a clear cut, indisputable, snapshot of profit each month over time, where you can look at whether sales, costs and profit are growing or shrinking, and how they are changing in relation to each other.

• You can’t wait for the annual accounts: Monthly information means you can spot trends in your business quickly, and so you can take

action quickly to maximise an opportunity or correct cost decisions; wait too long and you’ve missed it.

report that will show you what you’re costs are every month regardless of when you get, or pay, the bill.

• Improve your sales: Look at your sales by the different types of sales you provide these could also analysed by job or client or product category or region) so you can see how much of each sales type you sell every month and which sales lines are growing or shrinking.

• Know which sales streams make you most money: Analyse the profit you make on the different sales lines - you could be surprised at the difference between them focus on generating work that is the most profitable and has the biggest opportunity for you

• Know that you have the right cost base: Check your costs and make sure you’re not spending money where you don’t need to be - costs tend to creep up - this is the

• Know which clients are most profitable - and which ones cost you more than you bill: Analyse the profit different clients generate for you - include all the costs of servicing them,

Jennifer Raines is the CEO of Your Right Hand Finance Team.

Her team of 30+ commercially focussed finance managers and financial controllers work part time within growing companies, where the business owners need and value financial information and control, but don’t need the time, or the expense, of a full time person.

The business owners know that their YRH finance person, who may work with them from as little as one day a week, looks after the day to day book keeping and accounting tasks, and focuses on accelerating the cash coming in.

And they have management information that is relevant, insightful and commercial valuable.

and consider which ones you enjoy working with because it’s interesting work, who pays you on time. Then have a long, hard think about what you change so you have more clients that make you money and fewer (or no) clients where you make a loss.

• Establish what a really good client looks like and create that as a template for finding new clients. Result? More profitable clients, less unprofitable clients, a lower cost base, a more motivated workforce and more focus in your sales function and marketing spend.

If you want to talk about what information you want or should be looking at, and how you can easily get it, call me (Jennifer) or a member of my team on 01252 820002, we’re more than happy to help you get what you need.

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Construction Feature

WWF Living Planet Centre A Surrey-based company’s work has been heralded as best in practice after winning the ‘best public service building’ in the LABC South East Regional Awards.

Cobham-based Willmott Dixon, working in partnership with Hopkins Architects and Woking Borough Council, scooped the award for their work in the construction of the WWF Living Planet Centre (LPC) during the regional awards in Brighton.

They received the accolade for their demonstration of excellence shown from a construction and technical building point of view.

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The awards recognise not just buildings but celebrate their design and construction teams that have tussled with technical issues, difficult sites and found innovative and creative solutions.

Willmott Dixon was the main contractor in the construction of the new UK headquarters for WWF UK in Woking, Surrey.

The building is a highly sustainable, exemplar building spanning two storeys.

The offices now provide a learning resource area to the public as well as housing WWF UK staff.

Roger Forsdyke, Willmott Dixon's managing director for the Cobham office, said: “We are thrilled to have been recognised in these prestigious awards.

“We worked closely in partnership with the client, Hopkins Architects and Woking Borough Council for the duration of the programme to overcome some difficult

wins architecture award “Willmott Dixon Group is one of the UK’s largest privately-owned construction, regeneration and support services companies. With 162 years of experience, the company provides services within the built environment to Government, registered social landlords, local authorities and private sector clients throughout the UK.”

building design issues. We achieved the BREEAM ‘outstanding’ mark and this award is further testament to our hard work to exceed the project brief.”

Congratulating the winners, south east regional chair Garry Goacher, who is the building control manager at Adur and Worthing LABC Partnership, said: “It’s great to see the growth in the building industry and we have had a number of major projects being built here in the south east of England.

“The LABC Building Excellence Awards gives us an opportunity to recognise this and encourages better building by celebrating the results that can be achieved through collaborative working of designers, contractors and clients with their local authority building control teams.”

Michael Taylor, Senior Partner at Hopkins Architects added: We’re delighted that the Living Planet Centre has been selected for this award as it recognises the hard work and dedication of the team throughout the design and construction process. We are all very proud of the building we have delivered for WWF-UK.” Cllr Graham Cundy, Portfolio Holder for Planning at Woking Borough Council, said: “We are delighted to have been recognised for the WWF-UK development.

It illustrates how councils can work with

designers and developers to create high quality developments that enhance an area. By retaining the existing public car park, the developers have made the best use of the space available, while creating a striking, sustainable building in the heart of Woking that reflects WWF-UK’s values.”

Willmott Dixon Construction delivers award-winning projects across the education, health, leisure, workplace and retail sectors. The company works on public and private sector developments on behalf of national Government frameworks, local authorities and private organisations.

Willmott Dixon Group is one of the UK’s largest privately-owned construction, regeneration and support services companies.

With 162 years of experience, the company provides services within the built environment to Government, registered social landlords, local authorities and private sector clients throughout the UK.

6001 (responsible sourcing) and ISO 14001 (environmental management) were strictly demanded throughout the entire supply chain •

The embodied carbon of more than 271 building components were measured and every change order had a cost and carbon metric against it

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Recycled aggregates were sourced and carefully blended to produce the fair-faced finish

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80% recycled aluminium was used for the framing (compared to 30% in the original plan)

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Steel reinforcements were made of 99% recycled steel, saving 45 tonnes of carbon

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Second-tier suppliers were contacted to establish the origins of materials, right down to checking that the recycled paper used in dry screed board was post-consumer

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Fixtures and fittings were of the highest sustainable standards and factored in the whole-life carbon assessment, including 100% recycled carpet tiles and refurbished furniture from the London 2012 Olympics

Managing the construction process To ensure the construction process was as green as possible, a number of measures were applied, including: •

All suppliers were aware of the requirements and completely bought into the idea. FSC-certification, BES

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Construction Feature •

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Synthetic glue was replaced with natural polymer glue for the glulam beam structure An FSC-certified workshop was built on site to ensure all standards could be maintained throughout the construction process; 91% of all aggregate used came from local recycled sources An industry-leading 99% of construction waste was diverted from landfill. Manufacturers and suppliers were required to follow the waste hierarchy All waste timber was donated to a local community wood recycling company, and other materials helped in the building of a new community centre.

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Keeping the building green Naturally shaded by surrounding trees, the LPC features a mixed-mode ventilation system, delivering fresh air to 3,600 m2 of floor area over two levels.

The system achieves 7% of the total energy saving in the building, whilst providing up to 40% greater heating and cooling efficiency than conventional systems.

Natural light is optimised through the curved timber ‘diagrid’ roof and glazing, providing double the light of a typical office.

The passive design (form, facades and materials) provides a daylight factor of >4.0% over 90% of occupied floor area.

Additional lighting has an installed power density of 8W/m with daylight and occupancy sensing.

Photovoltaic panels on the roof provide 20% of the building’s energy demand.

The remainder is low carbon electricity from Thamesway Grid 40% of waste demand is met by recycled rainwater and grey water from showers and hand basins.

The LPC uses 53% less energy than a typical office building. All the appliances being used in the building are amongst the most energy efficient.

The LPC is a sustainable transport building.

Building Consultancy

How companies can reduce their costs The cost of business premises can be a significant overhead. There are however some simple measures that can be taken through the lifecycle of a lease to reduce costs and improve forward planning.

Unfortunately many companies find out too late what their true lease responsibilities and associated costs are and this can lead to higher costs and business disruption. Ben Woodcock from chartered surveyors Parc Fermé Surveyors explains some of the steps that can be taken.

• Check that the property is suitable for your business needs. Shortfalls in electrical capacity and broadband speeds for example may mean upgrades are required.

• Understand the terms of your lease particularly if entering into a lease with full repairing and insuring terms. A detailed inspection will identify pre-existing defects, the condition of all building elements and set out related costs.

• Limit future exposure at the start of a lease by arranging a schedule of condition to be attached to your lease. This will provide a

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detailed record of the condition of the demise and provide absolute clarity for future reference.

Consider inclusion of a lease break mid-way through your lease term to accommodate any change in business circumstances.

Ensure you understand the statutory requirements related to your business as these will need to be adhered to during the period of the lease and may involve adaptions or upgrades.

When performing alterations consider both the initial outlay cost as well as the potential cost for future reinstatement.

If you are planning significant alterations to a property, raise these intensions as part of your lease negotiations and obtain permission for them as well as a relaxation of reinstatement obligations.

• Always obtain permission for alterations by means of a licence to alter. Reinstatement may be avoidable if negotiated in advance.

• Plan maintenance expenditure during the period of the lease with a schedule setting out Planned Preventative Maintenance (PPM). This will ensure lower cost preventative works are performed rather than undertaking more expensive reactive works.

It also provides reductions in procurement costs and business disruption.

• Forecast and budget your dilapidations liability with an assessment and identify your strategy options early.

Parc Fermé Surveyors provide a full range of building consultancy services to assist your business Tel: 01276 488059 enquiries@parcfermesurveyors.com

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Industry Comment

Coping with the cycles that afflict the housing market Tom Grillo has seen it all in more than forty years as a chartered surveyor.

Booms, crashes, crises, he has come through them all, something that he attributes to a determination to provide an honest and reliable service.

“Housing is all about land and money and factors affecting them are often subject to political decisions. Unfortunately, governments have always been pretty hopeless when it comes to managing them.”

Toms approach is borne out of long experience. Born and raised in Surrey, Tom is a second generation chartered surveyor working in estate agency and surveying.

He began his career when he joined his father’s old firm H.B. Baverstock & Son in Godalming, qualifying in 1967.

36 theChamber

In 1969, he became a partner in Messenger May Baverstock and, over the next two decades, handled all types of property sales, structural surveying and Fine Art auctioneering.

When, in the mid-eighties, the business was sold, Tom first became Chief Executive of Messenger May Baverstock

and subsequently gained invaluable experience in the group’s London-based Country House Department.

Returning to his professional roots in 1989, Tom established T W Grillo – Chartered Surveyors which has now become Grillo LLP – Chartered Surveyors.

Industry Comment

“It has become far too bureaucratic and complex.

It is a nightmare for house owners and it will inhibit some people from adding extensions to their homes because it is too difficult and too expensive.”

He is well used to coping with the vagaries of the housing and construction sectors, usually imposed by pressures outside their control.

Tom said: “I believe that if you offer a honest and reliable service you can come through difficult times and that is what has served us well.

“Housing and construction is subject to many cycles caused by outside pressures and we have found that the way to survive is do what you always did and do it professionally and well.

“House prices will always fluctuate and you have to be prepared for that. The trend tends to be that they rise slowly then the rise becomes rapid then at the top it all goes pop and it levels out.

“Housing is all about land and money and factors affecting them are often subject to political decisions.

Unfortunately, governments have always been pretty hopeless when it comes to managing them.

“Down the years we have seen politicians taking decisions which have had an impact on housing and construction.

“Until fairly recently we had the situation when the banks were lending ridiculous mounts of money to people wishing to buy houses.

“Previously, there were restrictions to how much was lent to make sure that housebuyers could afford their borrowing. The legal restrictions on lending were removed because Maggie Thatcher said Bankers were experienced men who took a sensible approach. Later generations of Bankers were not so self disciplined.

“But by the early noughties banks were lending 110-120 per cent of house prices and six times the joint income of a couple seeking to buy.

“I think that when he was Chancellor, Gordon Brown could have taken a decision to stop it going on, but he did not.

“We have come through that and the banks are now much more cautious with lending because the Government became much more severe with them.

“Now, we have the situation that more land is being freed up for housebuilding but there is not the money in the system.

We are already seeing pressure on house prices to reduce ”We are looking with interest at the introduction of the mansion tax for houses costing two million pounds or more. There could be a lot of valuations of houses at £1.9 million!”

Tom identifies the planning system as another problem hindering housing and construction.

He said: “For example, the Government introduced regulations which were supposed to make it easier to extend existing houses.

“The idea was that you did not need to apply for planning permission from the council if you wished to extend your house.

“The problem is that, in reality, a houseowner has to comply with numerous Guidance Notes, and in practice has to get a Certificate of Lawfulness which is tantamount to a Planning Application.

“It has become far too bureaucratic and complex. It is a nightmare for house owners and it will inhibit some people from adding extensions to their homes because it is too difficult and too expensive.”

Planning Applications for development have become far too difficult. The Applicant has to obtain lots of information, about things like contaminants in the land, asbestos and flooding then present it to councils who already have the information anyway. This makes it difficult and expensive for an Applicant unfamiliar with the area.

Despite the difficulties, the company is going from strength to strength led by Tom and partners David Lewis and Dominic Earley.

David graduated in 1996 from the University of Reading with a Degree in Land Management. He joined Tom in 1997 and qualified as a Chartered Surveyor shortly afterwards.

Until 2006, David worked alongside Tom as a General Practice Surveyor carrying out surveys and valuations on a wide variety of properties in the area.

He then spent almost two years working for a small corporate surveying practice, which saw him advising clients on commercial and residential property throughout South-East England and South London before he returned to Godalming to establish the Partnership in 2008.

Dominic Earley graduated in 2008 from the University of Kingston Upon Thames with a First Class Degree in Building Surveying.

Previously, he had gained experience in estate agency and insurance broking.

Born in Hampshire and raised in Surrey, he joined Grillo LLP – Chartered Surveyors in 2008 and qualified as a Chartered Building Surveyor in 2011. Working alongside Tom he has been involved in all areas of building surveying, developing a specialism in the design and management of construction projects. In 2012 Dominic joined Tom and David as a Partner in the firm.

Together the three of them are taking the business forward and Tom said: “We have a good reputation and do a lot of work for private individuals who come to us once for help when they are buying a house.

Then we see them and members of their families again a few years later when they do it all again.

“We are also involved with a lot of activity in the commercial sector.”

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38 theChamber

Design

Leisure

Looking for funding?

Experience Foxhills at its Festive Best

Design yourself and your pitch Pitching to investors can be a daunting experience, especially if you haven’t done it before. But we believe that applying for funding is no different than selling a product or service, something that we are very familiar with.

At FdK we have a four-stage design process that always starts with listening and understanding. It is essential to develop a deep understanding of each client, their product or service and their audience. Without it, we would have nothing against which to measure the effectiveness of our design and it would likely end with an unhappy client.

Equally, if you construct your pitch without first understanding your potential investors, it will most likely end in you wasting their time and yours.

Start by learning who they are, what they might ask you, what they know about the market you are in and the sort of businesses they have invested in before. Once you know this, you can tailor your pitch to be engaging and appealing to them.

Another key thing to understand is how much time you will have. Just as good design should be minimal, so should a pitch: Do less but do it better.

It is likely you will only have a short amount of time for your pitch so

you should make sure to strip away anything unnecessary, leaving only the essential information that can be quickly and easily understood.

Remember, you may have a deep understanding of your idea but they have probably never heard about it.

It is important to remember that your pitch is not the only thing promoting your business. The way you present yourself also has an impact so you should also think about designing yourself.

Take Levi Roots as an example, the now multi-millionaire appeared on Dragon’s Den, guitar in hand, to sing about his Reggae Reggae Sauce product. Undoubtedly it helped him stand out and he clearly embodied the personality of his product.

Of course, the guitar approach might not be suitable for your pitch but the principle remains.

Have clarity and believe in your proposition.

By Ollie de Kretser – PR and Online Communications Manager at FdK

Imagine a crisp, white world of frosty lawns and wooded walks; inside, the warmth of a roaring open fire and the aroma of chestnuts in the air.

Join us this December and discover the real meaning of Christmas in 400 acres of Surrey's best countryside.

Take a peek at what Christmas could hold in store for you, whether it's the annual office party, family Christmas or a relaxing break, let us do the hard work.

Social Events Our fantastic social events will be in full swing throughout December.

Enjoy quality entertainment that's brimming with festive spirit, from a Michael Buble Tribute Evening to a Children’s Christmas Party; there’s truly something for all the family to enjoy.

Festive Dining

New Years Eve There’s something to suit everyone this New Years. Enjoy a glass of bubbly, live entertainment and delicious food; it's the perfect place to see in 2015.

3 Day Christmas Getaway Treat yourself to a year off this Christmas and be our guest. You've worked hard all year round and now it's time to relax and unwind.

Re-charge your batteries in stunning surroundings and make use of our fantastic facilities.

For more information visit w: foxhills.co.uk or contact e: christmas@foxhills.co.uk or t: 01932 704451

For a unique and memorable way to say 'Merry Christmas' to family, friends, clients or colleagues, why not treat yourself and dine with us in our 19th century Manor Restaurant.

Party Nights

“It is important to remember that your pitch is not the only thing promoting your business. The way you present yourself also has an impact so you should also think about designing yourself.”

The food will be fabulous, the wine will be flowing and the music will be playing; our party nights are the perfect way to welcome in the festive season. Includes a glass of Prosecco, 3 course dinner, ½ a bottle of wine per person, coffee, mince pies and a disco until midnight.

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Technology Showcase

Welcome to the Technology Showcase This time we are taking a look at apprenticeships and their importance nationally and regionally in relation to the skills development of scientists and engineers, technologists and technicians.

I hope you enjoy reading and if you have any interesting tech-related stories to share please drop me a line at elaine@eh-enterprises.com Elaine

Dr Elaine Hickmott is Creator of The Diamond Effect and Technology Ambassador for Surrey Chambers of Commerce. www.eh-enterprises.com

Apprenticeships: Investing in the Future Let’s begin by stating the obvious. People are at the heart of everything. Without them there are no organisations; there is no science or engineering; there is no technology creation.

And as individuals, it is the skills we learn, develop and pass on that help us to build sustainable societies and successful economies.

Stating the obvious again, we all have to start somewhere. Some take an academic route, others thrive on a more applied or vocational approach while many use a combination of methods to gain skills and experience.

For young people starting out there are a range of opportunities available. As parents or mentors it is our responsibility to ensure that they are aware of the breadth of options on offer to enable them to

40 theChamber

make more informed choices.

University is not the only route to developing our future scientists and engineers; technologists and technicians. Apprenticeships are already helping many young people to build experience and technical competence.

Earlier this year, during National Apprenticeship Week, 20,000 new apprenticeships were pledged by employers across the UK; 47% of which were from small to medium

sized enterprises. With the ‘Get In and Go Far’ campaign launching in August, the drive to encourage young people to consider taking the apprenticeship option continues to gather pace.

engineering. This drive to encourage industry relevance and to champion apprenticeships as a valuable career path is a positive step towards further investing in the UK’s science and engineering talent.

Work on raising awareness amongst young people and their parents or guardians is also being supported by a variety of new employer-designed programmes which have been developed across a range of sectors including

Many companies in Surrey are already demonstrating their commitment to investing in future generations through the apprenticeship route. A great example is Godalming-based IT company, ramsac.

Surrey Skills Champions For 22 years ramsac has been ‘making IT simple’ for businesses, charities and schools in the region. Their suite of IT services allows clients to outsource either all, or part of their technology requirements and all of the associated ITrelated headaches!

Previous winners of Toast of Surrey and Surrey Business Awards, ramsac have developed a substantial IT business that has always remained grounded in the heart of the Surrey community, with a strong corporate social responsibility programme and a real commitment to developing skills and career opportunities for their IT team.

This dedication to developing new talent led ramsac’s directors to implement an IT Apprentice Programme, a scheme that is now in its fifth year and has to date offered career opportunities to eight young people. The programme runs for 12 months, and welcomes keen young school-leavers with a desire to work in IT, into the business. Learning in a hands-on environment, the apprenticeship

gives invaluable experience in technical, service and commercial skills. With plenty of support from mentors and colleagues alike, beginners in the sector are fully submerged into IT support work for clients, in a range of different areas.

Apprentices learn the technical detail as well as learning about how IT can be used to make a real business difference to client organisations.

And of course it’s not all about the tech. ramsac are passionate about customer service. Recently being named as finalists in the UK-wide Customer Experience Awards, it is important to the company that apprentice technicians know how to communicate clearly and without jargon, how to exceed customer expectations and how to deliver a customer experience that really wows their clients.

commercial director at ramsac, Dan May, explained, “In the last few years we have trained eight apprentices who have all gone on to work with us on a permanent basis.

The programme includes hands-on experience working as part of our first line technical support team, as well as time on professional training courses where the apprentice will gain a range of industry recognised IT qualifications. At ramsac we provide a very proactive technical support service to a wide variety of client organisations which range from professional services firms to charities, manufacturers to schools and colleges. This means that our apprentices gain extensive experience of a wide range of technology, as well as several professional Microsoft qualifications and of course, a Level Three apprenticeship.”

The Apprentice’s View Everyone has opinions on the benefits of apprenticeships and their value as a route to developing skills. But what about the people who really matter; the apprentices themselves?

Last year’s ramsac apprentices, Ben Fulleylove & Charles Barrass-Banks, are now permanent team members.

Charles, who has now graduated with his formal apprenticeship in IT Hardware and Networking, commented, “I am delighted to have taken on a full role at ramsac. Initially I was drawn to the ramsac scheme because it offers a real and relevant introduction to the IT support industry. As the apprenticeship is offered to school-leavers it is an excellent alternative to further education. It provides hands-on experience of the day to day issues that businesses face with their IT and offers well-respected and valued training and qualifications that the IT industry looks for. I feel that I have made a huge leap in my career progression and can now offer so much more, both in terms of experience and relevant training, which will greatly improve my future prospects in the industry.

I feel that ramsac have fasttracked me on a career I’ve completed in 12 months that would have taken me three years at university. For young people like me who want to make a career in the IT industry, but need a helping hand to find practical experience and training, the ramsac apprenticeship scheme is ideal and I would highly recommend it.”

If you would like to learn more about ramsac please visit their website www.ramsac.com.

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Technology Showcase

Cloud computing contracts, how important is that missing 0.5% uptime?

When was the last time you read the small print? At worst case, the terms and conditions box is usually ticked automatically or at best case a skim read for the important bold and bulleted points probably satisfies the most curious of us.

Service Level Agreements will always quote percentages to provide assurance to the buyer that the service they are subscribing to will be there when they want to use it. 99.95% availability for instance will inspire a lot of confidence and, after all, who needs 100%? You do need to sleep sometimes don’t you?

In reality, 99.95% could still mean that your service is unavailable for 8.76 hours in a year and the provider is still meeting the service level agreed. The obvious question to ask here is, how much does a lost day cost my business?

Cloud computing is undoubtedly the biggest buzz word for business and rightly so. The ability to consume IT services on a commodity basis, with no capital outlay and without the need to engage in a lengthy contract with a traditional IT provider is appealing.

Buy what you need, when you need it and delete it when you want to. On the flipside though this is one occasion where reading the small print is more critical than ever.

Considering that 99.95% is actually an above average percentage with many providers offering less, let us use 99.5% as a common example. In real terms 99.5% is up to 1.83 days of allowable downtime per year.

These Service Level Agreements are also clever.

An SLA is usually defined for each individual service. Yes you may have one cloud system from one provider that is made up of a couple of servers, a database and storage, but in fact for SLA purposes they are completely separate

Grow quicker and get it right first time!

Evidence suggests that small to medium sized businesses that take strategic business advice including that around marketing and getting more of the right customers, grow quicker and more effectively.

Why is this? When you have limited resources, both people and financial, having a clear and well thought through marketing strategy ensures that you spend your resources in the right way, first time. No failed initiatives, websites that don’t deliver, or expensive advertising mistakes that waste your time, money and energy.

Get some professional strategic marketing advice - your business will thank you for it!

42 theChamber

Follow us on Twitter: @cim_se Join our LinkedIn group: CIM Surrey LinkedIn Group Sarah Orchard Director, Orchard Marketing Associates Growth Voucher Accredited Advisor Vice Chair, Chartered Institute of Marketing - Surrey Branch

services and at 99.5% you could be subject to 5.49 days of downtime before the provider fails to meet the agreement. How much does a lost week cost your business?

Are we scaremongering? Amazon Web Services customers’ suffered a 4 day outage in 2012 taking with it small, medium and large businesses as well as several large social media sites. Again in 2013 taking with it Netflix for one.

Although the larger businesses were probably well compensated, you can be sure that the hundreds who just skimmed and ticked the box were not.

The cloud is amazing and should be taken advantage of. But making sure you properly protect your business is sensible.

If you have or want to embraced the cloud and IT continuity is of importance to your business then ask@handstand.co.uk for advice or call us on 01483 802444.

Visit our website www.handstand.co.uk for further information.

Do you need more customers?

Customers are the lifeblood of your business and marketing is fundamental at helping you get and keep them.

The great news is that a government initiative is giving small businesses up to £2,000 to help provide the marketing advice they need to grow.

Up to 20,000 UK small to medium sized businesses that participate in this programme will be allocated a Growth Voucher. These funds can be spent on strategic advice from marketing advisors - alongside finance and IT specialists - registered on the Enterprise Nation Marketplace site.

The Chartered Institute of Marketing (CIM) is proud to have been involved in shaping this new initiative and all Growth Voucher Accredited Advisors providing marketing advice have to be members of the CIM, the professional body for marketers. All accredited advisors have to be members of Founding Trade and Professional Bodies so the quality of advice they offer is assured.

Find out more at www.growthvouchers.co.uk/more-aboutgrowth-vouchers

Is your IT always on?

Is your IT always on?

Research shows that more Research that more than 75% ofshows SME companies than 75% of SME companies experience IT outages experience IT outages

63% 63%

Loss of Loss of productivity productivity during duringITIT outages outages

£1.2 £1.2 billion billion perday day per

22% 22%

Loss in the Loss in the ability to ability to generate generate revenue. revenue.

65% 65% Of UK Of UK

businesses businesses DON’Thave havea a DON’T recoveryplan plan recovery

The tothe theUK UK The cost cost to economy of economy oflost lostproductivity productivity thanks to thanks to absent absentworkers, workers, IT down down time IT timeand andbad badIT IT continuity planning continuity planningduring during bad weather bad weather

Always on IT! We minimise these risks and save you money on your IT spend!

Contact us for a free consultation

01483 802 444 www.handstand.co.uk

theChamber 43

New Members

Surrey Chambers of Commerce welcomes its latest member companies: Advantage Air Systems Ltd Sarah Sandford 01306 628282 www.advantage-asl.co.uk Construction & Property

Excel Office Cleaning Services Ltd Sally Fenton 01276 856955 www.excelofficecleaning.com Office services

AnnanTech Amanda Annandale www.annantech.com IT and communications

02083 390711

First Aid Development Kim Ronaldson 01483 855098 Training and Education

Career Keystones George Cross Training & Education

07957 372939

GASP Motor Project Andy Finch www.gaspmotorproject.org Charity

Challengers Jessica Oliver Charity

01483 230060

Cleanslate Limited Jon Jagger 01276 858038 www.cleanslateltd.com Construction & Property Coast to Capital Malcolm Brabon 01403 333840 Local enterprise partnership Creative Nature Julianne Ponan 02089 790903 www.creativenaturesuperseeds.com Health Foods

Hakim Fry Nilesh Patel Accounting Handstand Jason Baldry www.handstand.co.uk IT and communications

01372 748798

03333 440781

Harding Wealth Management Ltd Karen Harding 07734 205237 www.visionifp.co.uk/r-team/surrey-/karenharding.php Financial services

DPZ - Digital Print Zone Mat Dibb 07926 322953 Marketing & PR

Hatch Africa Solutions Ltd Yemisi Mokuolu 02071 934577 www.hatchafrica.com Business consultants

Drumheads Sean Quinn 07815 307218 www.drumheadslive.com/9.html Hospitality

Hawco Ltd Lewis Prosser www.hawco.co.uk Electrical wholesalers

Event Exchange Suzann Mills 07971 122118 www.eventexchange.co.uk Business Consultants

Holiday Heat Ltd Julie Osborne www.holidayheat.co.uk Travel Management

44 theChamber

08708 503850

08008 886162

Interview Solutions Sarah Ford 07786 934358 www.interview-solutions.co.uk Recruitment & HR Mark Gough Law Mark Gough Legal MCT Ltd Debbie Glover www.mctraining.co.uk IT and communications Memset Ltd Katie Olver www.memset.com IT and communications

01372 230786

01428 751121

01483 608010

Metro Bank - Sutton Dean Murphy Banks

02034 027650

Metro Bank-Epsom Hilary Carruthers Banks

02034 027750

Optimum Performance Achievement Ltd Michelle Rhodes 03336 000210 Training & Education PTS Ltd Lyn Cleaver www.ptsuk.biz Recruitment & HR Renz Restaurants Ltd Renato Raho Hotels/restaurants

07775 521314

01483 760790

Samuel Greenow Law Alison Phillips 07715 484688 samuelgreenowlaw.co.uk/ Legal Shopper Anonymous Surrey Jim Smith 07721 535429 Mystery Shopping

Skills and Development

It’s Game On for Students and Staff of Guildford College at EGX 2014 Graphics, IT and gaming students from Guildford College have just returned from demonstrating the latest tablet artwork techniques at EGX 2014 (formerly Eurogamer Expo), held at Earls Court, London.

One of the largest and best known consumer computer games trade shows, the exhibition saw approximately 77,000 visitors this year.

115 students on the Graphics and Creative Media Gaming A Level courses at the College demonstrated their talented tablet art skills using a wide variety of tablets including: Hudle, iPad, Surface IT, Nintendo 3DS XL, Galaxy Tab 7 and Galaxy Note 10.1. The College enjoyed a large and prominent position and saw over ten thousand visitors interact with the artwork on their stand over the 3 days that the show ran. Members of the Cosplay troupe Birds of Truth were happy to act as live models whilst our students and visitors to the stand took the opportunity to draw them in their amazing costumes.

In addition, the College was able to use its international contacts in the tablet art world to get fourteen artists from countries as diverse as Argentina, America and France, to send their art as examples of tablet art excellence for display on

the stand. All pieces are subsequently to be raffled off for various charitable concerns such as Make a Wish Foundation and gamers charity Special Effect. The stand also managed to collect £100 for the National Autistic Society by selling off the styli that visitors used during their time spent on the tablets.

Paul Clarke, A Level tutor in Next Generation Graphics and Creative Media at Guildford College, said, “It was an extraordinary week and the best event we’ve ever done. All our students showed their hard work and resilience: each day started at 8 and ended at 7 and throughout it all over 100 teens from 6 courses demonstrated the very best that Guildford College has to offer. I am very proud of them all”.

For further information, please contact Guildford College Marketing Co-ordinator Louise Bunner on 01483 44 85 45 or email: lbunner@guildford.ac.uk

Presidential approach to Business The University of Surrey’s Business School has just appointed a President to its MBA programme in a move that’s all about strengthening the opportunities for MBA students to connect with and learn from businesses.

Bill Payne, newly appointed MBA president, former vice president of IBM and visiting Professor at the University of Surrey, is passionate about the opportunities his role is bringing.

“Surrey has a unique position geographically, commercially socially and politically in the UK and I’ve watched the University become a hub of academic and enterprise excellence for many years. It’s developed into a world class centre that demonstrates the values of tight integration between education and the world of business.

I’ve enjoyed an international career, having lived and worked in Asia, America and Europe, and bring that global perspective to the programme.

I’m a non exec director and venture capital partner in the City giving me a wealth of experience and industry contacts to share with the Surrey MBA.” Bill, along with MBA director Dr Alf Crossman and deputy head of Surrey Business School, Dr Andy Adcroft, is currently refreshing the Surrey MBA’s enterprise content.

Executives from industry will be integrated into the programme, co-teaching alongside the School’s academic staff. A mentoring scheme for MBA students is already well established and a new wave of executive mentors will be matched with students this autumn. The opportunities for students to engage in practical business activities is expanding with a strong emphasis on making sure students are prepared for the digital economy and are ready to launch businesses or take up roles in the tech sector.

As Dr Crossman explains, “Whilst we’re rolling out a lot of these developments for students from this autumn, a new curriculum will be published later this year ready for students joining us in 2015. The refreshed Surrey MBA will integrate new business practices and forward management thinking with the traditional core elements of an MBA and establish deeper work challenges and industry connections for the students.”

If you would like to find out more about the Surrey MBA visit www.surrey.ac.uk/mba

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Chamber Events

Key events coming up in Surrey Chambers’ calendar Chamber Connections Betchworth Breakfast Date:

26 November 2014

Location: Hartsfield Manor, Betchworth Time:

08.00 – 09.30

Price:

Members £10 Non Members £20

A Christmas Wish - Making a difference with your corporate social responsibility Date: 27 November 2014 Location: Foxhills Resort & Spa, Ottershaw Time: 17.30 – 19.30 Price: Members FREE Non Members FREE Sponsored by Charles Russell Speechlys

Why trade in China?

Date:

Corporate social responsibility takes many forms. Going green to use less energy and reduce waste; sponsoring a school exhibition or doing voluntary work for the local environment or charity.

Speakers from the Armed Forces and Charles Russell Speechlys LLP will discusses practical ways in which CSR can help recruit, retain and inspire the best staff; win new business and grow your reputation.

26 November 2014

Location: Farnham Castle, Farnham

Business Seminar - Search Engine Optimisation

Time:

17.00 – 20.00

Date:

Price:

Members £10

Location: East Surrey College, Redhill

Non Members £20

Time:

17.30 – 19.30

Price:

Member FREE

Surrey Chambers of Commerce is delighted to be hosting a panel event in partnership with the China-Britain Business Council entitled ‘Why trade with China?’

The event which will be held at Farnham Castle Intercultural Centre will offer delegates a fantastic insight into trading with China, the advantages of taking your business overseas, the importance of understanding cross cultural issues, case studies from businesses who have traded in China followed by an interactive Q&A session with our panel of experts

02 December 2014

Non Member £15

Chamber Connections - Guildford Breakfast Date:

02 December 2014

Location: The Mandolay Hotel, Guildford Time:

08.00 – 09.30am

Price:

Member £10 Non Member £20

Sponsored by Enterprise First

46 theChamber

If you’re looking to invest in strategic advice to help your business grow then the government is offering up to £2k in match funding to help. If you’re actively trading, and have less than 250 employees then you could be eligible. Come along to this event and find out more.

Chamber Events Members Christmas Networking Evening Date: Location: Time: Price:

03 December 2014 SAB Miller, Woking 18.00 – 20.00hrs Members FREE Non Members £30 Sponsored by: SAB Miller Miller Brands and Surrey Chambers of Commerce are teaming up once again to organise a festive networking event.

Hosted in Woking at SAB Miller’s UK headquarters, Miller Brands is providing us with the opportunity to try their fantastic range of beers including Peroni, Grolsch, Castle and Miller.

This fun-filled networking event will give you the chance to meet contacts from other businesses in and around Woking.

Please note only 2 delegates per company can book due to restricted space.

Managing Sickness Absence Date: 03 December 2014 Location: Charles Russell Speechlys Office, One London Square, Guildford Time: 09.00 – 11.00am Price: Members FREE Non Members £25.00

Chamber Connections Elmbridge Breakfast Date: 04 December 2014 Location: The Hilton Hotel, Cobham Time: 08.00 – 09.30 Price: Members £10 Non Members £20

FEATURE EVENT: Surrey Chambers Christmas Lunch Date:

09 December 2014

Location: The Picture Gallery, Royal Holloway, Egham Time:

12.15 – 15.00hrs

Price:

Members £45.00 Non Members £60.00

Sponsored by: Charles Russell Speechlys Join us in celebrating 2014 at our annual Christmas Lunch, giving you the ideal opportunity to round off the year with our most popular festive event. Take a table for 10 and entertain your clients, say thank you to your team for all their hard work, bring a client or two, or come on your own and network with other business leaders and decision makers.

Chamber Connections - Winter Pimms in the Surrey Heath Breakfast Forest Date: 11 December 2014 Location: Café Bar Restaurant, Camberley Theatre, Camberley Time: 08.00 – 09.30am Price: Members £10.00 Non Members £20.00

18 Hole Golf Competition at Liphook Golf Club Date: 11 December 2014 Location: Liphook Golf Club, Liphook Time: 08.00 – 17.30 hrs Price: Members £69.00 Non Members £90.00 Sponsored by 3Wise Internet Solutions

Date: 12 December 2014 Location: Barossa Common, Near A30 in Camberley Time: 11.00 – 15.00 hrs Price: Members £30.00 Non Members £30.00 In Partnership with projectfive and Surrey Wildlife Trust

Chamber Connections - Redhill & Reigate Breakfast Date: 17 December 2014 Location: Reigate Hill Golf Club, Reigate Time: 08.00 – 09.30 hrs Price: Members £10.00 Non Members £20.00

theChamber 47

Researcher Showcase

Researcher Showcase

Competition Winner: Michael Hodgson Department of Physics Spanning three continents and covering industry, high-tech research organisations and academia, I have had an education and professional career that has given me a plethora of transferable skills.

Welcome to the Researcher Showcase.

We are very lucky in Surrey to have a wealth of amazing science and engineering postgraduate talent as well as a thriving business community.

Experience has shown that bringing these two groups together can result in profitable opportunities for all concerned.

There are usually two challenges that get in the way of this happening more often. Firstly, some businesses have the misconception that those with technical PhDs have a narrow skill set. Wrong! Secondly, some researchers insist on only talking about the technical details of their research which fuels the myth about their skills. Naughty!

How could we help change this? Well, we had an idea and, in collaboration with Dr Dawn Duke and her team from the Researcher Development Programme at the University of Surrey, we put together the Researcher Showcase Competition. It was designed to encourage postgraduates in science, engineering and mathematics to communicate their wealth of skills and experiences and then showcase the best to you, the local Surrey business community.

Featured are the three finalists of our inaugural Researcher Showcase Competition who are sharing with you a little bit about themselves, their skills and their experiences.

As with any competition there has to one overall winner and our judges selected Michael Hodgson as the worthy recipient of the £250 grand prize which was kindly sponsored by our friends at Godalmingbased IT services company, ramsac.

We hope you enjoy learning more about Michael, Marion and Yousif and here’s to our 2015 competition!

Elaine and Carol Carol Squires is Head of Business Development for Surrey Chambers of Commerce.

Dr Elaine Hickmott, EH Enterprises, is Technology Ambassador for Surrey Chambers of Commerce.

48 theChamber

“I have developed an independent work ethic with the all-important ability to manage projects and time. Working on large scale multi-disciplinary projects has shown I am also a team player and a manager.”

Starting with a corrosion engineering firm as part of the Year in Industry program, I moved to the University of Surrey to study physics.

These roles showed me how to apply logical and analytical thinking to practical applications; skills which can be used in any field, and from which I received awards for innovation and design. A further advantage to studying physics is the exposure to computer coding, something that is increasingly important in today's society.

I was also given the opportunity to study in USA and work at CERN in Geneva. It was through these experiences, and charity work for Raleigh International in Malaysia, that I really learned to communicate; a vital skill for any role. The ability to talk to people from different backgrounds has definitely helped me be successful in multinational companies, form research collaborations and undertake award-winning scientific public engagement work.

Following my undergraduate studies, I joined a large multinational manufacturer of radiation detectors. During my time there, as well as developing my business acumen, I was able to begin a part-time MSc, which ultimately lead to my current PhD researcher role and independent physics consultancy. Subsequently I have developed an independent work ethic with the all-important ability to manage projects and time. Working on large scale multidisciplinary projects has shown I am also a team player and a manager.

As I look back over my diverse experiences, I have realised the most important skill I have developed is the ability to learn. Without this you cannot solve a problem, you cannot move forward, and above all, you cannot evolve and adapt to any role you take on.

Researcher Showcase

Competition Runner-up: Marion Allayioti Department of Electronic Engineering I believe that one of the most important skills a scientist or engineer should have is the ability to communicate science and engineering to a variety of audiences regardless of whether they are members of the public, the media, fellow scientists and engineers or people from completely unrelated areas of research.

As a former undergraduate student of electronic engineering, a current PhD candidate and hopefully a future researcher at the University of Surrey, I have been able to actively develop a unique blend of theoretical and practical skills in the area of communication.

Throughout my five years at the university I have been given numerous opportunities to share my findings, projects, research and experiences.

This has been achieved by delivering presentations and by having formal and informal discussions with fellow students, other researchers,

people from the industry and non-experts in my field.

The university has also given me the opportunity to try out several different methodologies relating to how to communicate science and engineering to the general public. I have created posters, designed printed material and been involved in a range of discussions, group projects and consortia. In addition, I was involved in a multidisciplinary design project where one of the tasks was to learn how to effectively communicate results, research and findings to fellow engineers who were from a different discipline.

My work and projects at the University of Surrey have definitely given me an excellent foundation in science and engineering communication which will allow me to continually develop and build my expertise.

One thing is for sure; communicating science and engineering is a highly important transferable skill.

After all science and engineering can be complicated and who is more suitable and responsible for promoting and explaining it to the public and the media than us, scientists and engineers?

Competition Runner-up: Yousif Sadik Department of Chemistry During my placement year I realised that I love Dutch bicycles.

This realisation has helped me progress and grow in ways I never imagined and it made me work hard to set up a bicycle shop in my final year at the university.

I made sure the shop did not interfere with my studies and it encouraged me to focus on what I love doing. I enjoy chemistry and running my own Dutch bicycle shop; my passion for both has given me the perseverance to succeed.

Starting the shop really opened my eyes to the value of my past experiences. I was able to create and set up the business using skills that I had learnt while I was a teenager. I also spent my time learning how to design in Photoshop, how to

be a better photographer, how to code websites as well as how to fix bicycles. Eventually all my work and skills came together to enable me to launch the bicycle shop.

My love for chemistry is still here which is why I am doing my PhD in chemistry and I believe that the logical thinking skills I obtained during my degree have helped me make the correct choices about ways to grow further.

I surpassed my expectations of how well I would do with my

bicycle shop and have managed to secure funding from the University towards my expansion plans.

The key lesson that I have learnt throughout my experiences so far is that time is valuable. I learned to spend it wisely on all aspects of my life. It has also shown me that the time I spent when I was younger learning and trying new things has built into a set of skills that have benefited me and the university community in many ways.

theChamber 49

Chamber Chat

Member Benefits

5 minutes with...

Chris Cairns Partner at Alliotts Accountants based in Guildford

Explain Alliotts Accountants to someone unfamiliar with the business:

What advice would you give to a company considering setting up in Surrey?

Alliotts works with a wide range of businesses and business owners to help them to achieve the success and the business growth that they deserve.

Surrey is a great place to be in business and also a great place to live. There are lots of opportunities for businesses wanting to set up and also for nurturing entrepreneurial talent. It is widely seen as the powerhouse of the UK for business â&#x20AC;&#x201C; and rightly so in our opinion!

What 3 words would you use to explain your company?

Friendly, Proactive, Professional

What differentiates your organisation from others?

At Alliotts, we really take the time to understand you and your business so that we know where you want to get to and we can then work with you to make sure you achieve it.

What is your vision for the future of the business?

Our vision is to continue the success of Alliottsâ&#x20AC;&#x2122; last 145 years as a business partnership and to forge new partnerships with both local and international clients.

50 theChamber

If you were telling another business person about the chamber what would you say?

The chamber is a great source of information for local businesses and a fantastic way to meet like minded business people in the local area.

And finally, as a Surrey business, what do you see as the key local factors for success/growth over the next 12 months?

For Alliotts it is about continuing to recognise the importance of personal relationships as a key part of business growth and also about locating and retaining talent in the business.

We welcome suggestions in the Guildford plan to improve traffic congestion in and around Guildford as this is often seen as a downside of locating to the area. By encouraging improved transport links in and around the town, we expect to see more businesses investing in our county.

Chamber Health Plan The Chamber Health Plan is an exclusive Chamber member benefit brought to you by award winning health provider, Westfield Health.

Westfield Health have been working in partnership with Surrey Chambers for over 12 years and have been supporting people throughout their working lives and beyond for almost a century, with affordable, innovative and best in class health cover from just ÂŁ1.10 per employee, per week. And as a leading provider of corporate health insurance nobody knows more about keeping people healthy, motivated and fit for work than they do.

The Chamber Health Plan provides health cover that really works hard for you and your employees. The health plan can be purchased as a standalone product or together as a package with Hospital Treatment Insurance to provide continuous cover from diagnosis right through to rehabilitation.

So from things like fast access to confidential counselling, MRI, CT and PET scanning, sight test and glasses, dental fees and surgical procedures such as hernias and knee operations, you can help keep your staff at their healthy best.

Please visit www.westfieldhealth.com/ chamber

theChamber 51

Expand Heathrow and watch British business take off.

Building a new runway at Heathrow is by no means the biggest construction project in the country.

But it will go a very long way towards cementing Britain’s business recovery.

And here’s why.

The world’s fastest- growing markets are in Asia and South America. By 2050, nearly half of global GDP will be generated in these emerging markets.

Research has shown that direct flights to long-haul destinations build twenty times more trade with them.

But, for that to happen, you need a hub airport: with the critical mass of passengers, high-value cargo and connections to make direct long-haul flights to all these markets viable.

As a recent CBI report points out: “hub airports serve on average nearly three times as many destinations as point-to-point airports.”

Britain has one hub airport: Heathrow.

Right now, 4 in every 5 long-haul flights from Britain fly from Heathrow, via 82 airlines, carrying 73 million passengers a year.

Heathrow also carries £182 billion of exports and imports each year: including 26% of all UK exports, and two thirds of all air freight.

That’s why 120 global companies have their European headquarters in the M4 corridor (and why this area has the highest full employment rate in the UK).

As Britain’s hub airport, Heathrow is a magnet for global business; and a powerful engine of the British economy.

The problem is, if we don’t expand it, we can’t give British businesses the chance to take advantage of all these opportunities in new destinations.

The CBI describes the UK’s lack of hub capacity as a “ticking time bomb”.

And, if we don’t do something about it, our competitors happily will.

France, Germany and The Netherlands have hub airports too. They also have the ambition (and political backing) to expand them. And they would love to take the growth that could – and should – be Britain’s.

Building a new runway at Heathrow will bring at least £100 billion of economic benefits to the UK (not to mention more than 120,000 new jobs).

Every month we don’t do it costs the British economy £1.25 billion in lost trade.

That’s why we think it’s time to stop talking. And get down to business.

heathrow.com/takingbritainfurther #TakingBritainFurther

Sources: Goldman Sachs Global Investment Research, 2012; Frontier Economics, “Connecting for Growth”, 2011; CBI, “Boosting capacity where it matters most – the nub is the hub”, September

2014; Frontier Economics, “Employment Impacts from Growth at Heathrow”, April 2014; Official Airline Guide; HMRC; Civil Aviation Authority; Freight Transport Association; Companies House; 52 theChamber ONS Annual Population Survey; Frontier Economics, “Missing trade opportunities: The impact of Heathrow’s capacity constraint on the UK economy”, November 2012.